Zingtree: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Zingtree
Brand: Zingtree
Rating: 4.37 (846 reviews)

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(846)

Create Interactive Decision Trees with Zingtree

Zingtree Overview

Zingtree simplifies the creation and sharing of interactive decision trees. Users can start for free.

Use Cases

Customers recommend Helpdesk Management, Sending & Publishing Communications, Knowledge Management, as the business use cases that they have been most satisfied with while using Zingtree.

Other use cases:

Engagement Management
Social Media Analytics
Workflow Management
Contact List Management
Objection Handling
Training & Onboarding
Measuring Customer Satisfaction

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using Zingtree.

Other priorities:

Acquire Customers
Improve Efficiency
Launch New Products
Improve Brand Engagement
Scale Best Practices
Grow Market Share

See all business priorities See less business priorities

Zingtree Use-Cases and Business Priorities: Customer Satisfaction Data

Zingtree works with different mediums / channels such as Phone Calls. and E-Mail.

Zingtree's features include Ticketing, Recording, Personalization, etc. and Zingtree support capabilities include Chat Support, Phone Support, Email Support, etc. also Zingtree analytics capabilities include Analytics, and Custom Reports.

Reviews

"...consistency of our users verification process which was previously completely based on tribal knowledge...." Peer review by Emanuela Ferrari

Zingtree, Helpcrunch, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zingtree

Top Industries

Retail
Internet
Insurance

Popular in

Mid Market
Small Business
Enterprise

Zingtree is popular in Retail, Internet, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.

Zingtree Customer wins, Customer success stories, Case studies

What Are the key features of Zingtree for Helpdesk Management?

What Are the key features of Zingtree for Sending & Publishing Communications?

How does Zingtree facilitate Knowledge Management?

What benefits does Zingtree offer for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Zingtree solved their Help Desk needs. Cuspera uses 846 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Groupon - E Commerce Marketplace

Zingtree helped Groupon save development time and improve its merchant experience. Groupon replaced its old in-house decision tree tool with Zingtree, freeing up engineering resources and making upda...tes much faster. Agents now use Zingtree for better service, faster resolutions, and improved first call resolution rates. The tool also enabled process standardization and easier agent training. Groupon plans to expand Zingtree use to more teams and customer self-help.

Pearson - Education

Zingtree helped Pearson improve agent performance and customer experience. Pearson used Zingtree to build decision trees for complex processes. Agents ramped up 33% faster and made fewer costly error...s. Net promoter score increased by 60%. Customer satisfaction improved by 47%. Pearson also saw a 24% drop in case age and a 12% rise in resolution rate.

Corpay - Financial Services

Zingtree helped Corpay cut agent ramp time from 12 weeks to 3 days. Corpay used Zingtree to unify scattered knowledge and streamline agent training. The platform reduced agent errors by 92% and allow...ed a 30% reduction in headcount. NPS rose from +40 to +78. Operations revenue increased by $1.5 million. Corpay saw ROI within six months and expanded Zingtree use globally.

Snow Joe - Consumer Goods

Zingtree agent workflow software helped Snow Joe improve direct response phone conversions by over 15% in just one week. Snow Joe used Zingtree to automate and simplify agent scripts for high-volume ...campaigns. Agents found it easy to use, with no need for extra training or implementation. The solution delivered immediate value within 24 hours. Snow Joe saw more efficient agents and increased revenue from their marketing efforts.

Shields Health - Healthcare

Zingtree helped Shields Health centralize and automate PET/CT imaging workflows. The team replaced binders and PDFs with digital decision trees and real-time orchestration. Insurance onboarding time ...dropped by 60%, from 5 weeks to 2. Agent onboarding became 50% faster. PET/CT reschedules dropped to zero. Staff now access all workflow tools in one place, improving clarity and reducing errors.

August Home - Consumer Electronics

Zingtree helped August Home cut agent call handle times by 2.5 minutes, reducing average calls to about 10 minutes. The team handles 25,000 tickets a month, saving 375,000 minutes per year. Zingtree ...made it easier for agents to follow scripts and update workflows. New agent onboarding sped up by a full week. August Home improved customer experience and agent satisfaction with Zingtree.

Frequently Asked Questions(FAQ)

for Zingtree

What is Zingtree used for?

Zingtree is a Help Desk Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Helpdesk Management, Sending & Publishing Communications and Knowledge Management .