Auto Dialer Client Stories | Industry adoption & Deployment Successes
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Auto Dialer in Action in Other Industries
Second Harvest Heartland
- Non Profit Organization Management
Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return... calls 74% faster. In the first month, they handled almost 2,000 calls. By month three, they supported over 8,000 neighbors. The new system helps them provide better support in seven languages.
1-800-PACK-RAT faced challenges with high abandon rates and long hold times due to increased moving demands. They implemented Mindful's... callback queue in less than a month. This solution provided callers with a place in line, reducing inefficiencies. As a result, abandon rates dropped by 7% and hold times decreased by 18%. They saved nearly $12,000 in staffing costs and improved customer conversion through call requests on their quote page.
Toast is a money transfer app for Filipinos in Hong Kong and Singapore. As Toast grew,... they needed a better way to support customers and sales. They used Voiptime Cloud's outbound call center solution. The new system let them answer requests in 15 seconds and reduced customer churn to 15%. Agents could reach leads faster and handle more calls with fewer staff. Toast also got custom features and training for their team.
Driving ROI and results: Understanding the Impact of Auto Dialer in Education
EducateU USA
- Education
PhoneBurner helped EducateU USA boost call-to-transfer rates to 35%. The platform cut... admin time by 30% and sped up call handling by 20%. Custom workflows and automated follow-ups improved student engagement. Managers now track KPIs easily and coach reps in real time. One campaign's conversion rate jumped from 15.23% to 51%.
RingCentral API helped 24 Hour Tees automate customer service and business processes. The company used... RingCentral to send automated texts, integrate with to-do apps, and answer order status questions. Automation saved them from hiring about four extra full-time employees. The team communicates easily across countries using RingCentral apps. These tools let 24 Hour Tees scale up and launch a new company without adding more staff.
City of Doral, Florida
- Government Administration
Voicent IVR Studio helped the City of Doral automate permit processing. Before, citizens had... to call and speak to live agents for permits. This took a lot of time and staff. With Voicent, the city used Perconti Data Systems and IVR Studio to let citizens check and process permits by phone. The new system reduced time on the phone and freed up staff for other work. The city now has a faster, automated permit process.
The Auto Dialer Blueprint for Better Selection Decisions in Computer Software
Confidential SaaS Company
- Computer Software
ConnectAndSell helped a SaaS company meet aggressive sales targets with a small team. The company used... ConnectAndSell’s Human + AI-powered Sales Acceleration Platform to automate dialing and voicemail tasks. This let sales reps focus on talking to decision-makers. The company saw a 50% increase in pipeline value in three months. Sales reps had 10x more daily conversations and did not need to hire more staff.
The Latest Auto Dialer Deployments delivering value in Hospitality
Major city tourism board
- Hospitality
Adara Impact PLUS helped a major city tourism board measure marketing ROI. The board spent... $2.1M on 500 million impressions yearly but had no visibility into results. Fiscal challenges made it critical to prove marketing value. With Adara, they gained insight into campaign performance and ROI. This enabled better decisions on marketing spend and resource allocation.
