Auto Dialer Success Stories: How Companies in 2026 Industries Drive Results

The Office Gurus, a business process outsourcing company, used RingCentral Engage Voice to enhance their contact center operations. They achieved significant... efficiencies and improved caller experiences. As they grew, they adopted RingCX for omnichannel capabilities, further improving operations. This led to a 55.7% reduction in cost per transfer and a $3.2 million annual savings for a university client, while increasing qualified leads by 34%. RingCX also allowed them to manage all digital channels efficiently, centralizing customer contacts.
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Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first... month, they handled almost 2,000 calls. By month three, they supported over 8,000 neighbors. The new system helps them provide better support in seven languages.
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1-800-PACK-RAT faced challenges with high abandon rates and long hold times due to increased moving demands. They implemented Mindful's callback... queue in less than a month. This solution provided callers with a place in line, reducing inefficiencies. As a result, abandon rates dropped by 7% and hold times decreased by 18%. They saved nearly $12,000 in staffing costs and improved customer conversion through call requests on their quote page.
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Toast is a money transfer app for Filipinos in Hong Kong and Singapore. As Toast grew, they needed a better... way to support customers and sales. They used Voiptime Cloud's outbound call center solution. The new system let them answer requests in 15 seconds and reduced customer churn to 15%. Agents could reach leads faster and handle more calls with fewer staff. Toast also got custom features and training for their team.
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PhoneBurner helped EducateU USA boost call-to-transfer rates to 35%. The platform cut admin time by 30% and sped up call... handling by 20%. Custom workflows and automated follow-ups improved student engagement. Managers now track KPIs easily and coach reps in real time. One campaign's conversion rate jumped from 15.23% to 51%.
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The City of Doral, Florida had a problem with manual permit processing. The process was slow and required live agents.... They wanted to automate the system to save time and resources. They used Voicent's IVR Studio to automate permit processing and integrate with their existing platform. This change saved them over $100,000 a year and improved service for citizens.
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ConnectAndSell helped a SaaS company meet aggressive sales targets with a small team. The company used ConnectAndSell’s Human + AI-powered... Sales Acceleration Platform to automate dialing and voicemail tasks. This let sales reps focus on talking to decision-makers. The company saw a 50% increase in pipeline value in three months. Sales reps had 10x more daily conversations and did not need to hire more staff.
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Adara’s Traveler Value Score helped a leading global bank promote its premium credit card to affluent travelers. The bank used... Adara’s solution to target high-value audience segments. This approach aimed to drive awareness and increase product adoption. The campaign focused on precise audience targeting for better results. The case highlights the use of data-driven marketing in the banking sector.
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