Case Studies for Government Administration | Real Results & ROI 2026

Syskit Point helped Central Texas Regional Mobility Authority migrate from local servers to Microsoft 365. The agency needed to control... access for 30 employees and 300 external contractors. Syskit Point provided central access reporting and management, making permission audits fast and easy. The agency improved security, increased efficiency, and reduced operational costs. Staff now trust the M365 platform and save time managing user access.
Show More..

Statistics Finland used Hygraph to overhaul its statistical data publishing workflows. The team needed a secure, flexible CMS to manage... structured content and enable multichannel publishing. Hygraph allowed 250 users to work with custom permissions and granular roles. The API-first, frontend-agnostic setup improved content reuse and automation. The new system supports dynamic graphs, tables, and editorial content, all managed securely and efficiently.
Show More..

GRM Document Management helped a New York City government department digitize large-format documents. The department needed to scan high volumes... of irregular-sized files and free up office space. GRM exceeded expectations by scanning 10,000 files in a week during testing. They went on to digitize 200,000 boxes of records and now scan up to 12,000 records weekly. Employees no longer handle daily scanning, and important documents are now easy to access and share.
Show More..

Evoq Content helped the Township of Langley, BC, redesign its outdated website. The new site improved service delivery for citizens... and made content management easier for government staff. The IT team used DNN modules for document organization, calendar integration, and analytics. They eliminated 80% of old content, making information easier to find. The platform delivered fast site performance and strong ongoing support for the IT department.
Show More..

LILT helped the United States Air Force cut linguist onboarding time by over 50%. The platform increased translation velocity by... 10x. Linguist productivity rose by 3-4x. The intuitive AI platform made it easy for teams to learn and use. The Air Force completed more translation work in 4 months than in the previous 2 years. LILT enabled faster, more accurate translation for mission-critical defense needs.
Show More..

DocStar Enterprise Content Management helped New Hanover, PA manage rapid population growth and a surge in development projects. The township faced... space shortages and paper overload, making records hard to access. DocStar enabled digital document storage, fast retrieval, and integration with GIS and code enforcement systems. Staff now save time, improve accuracy, and can access records instantly. The solution let New Hanover avoid costly building expansions and improved public access to information.
Show More..

Xperience by Kentico helped Visit New Hampshire modernize its tourism website. The upgrade improved site speed, security, and content management.... Engagement time increased by 30%. Visits to the events calendar rose by 19.7%. The platform made it easier for staff and partners to update content. The site now offers a more engaging trip-planning experience for visitors.
Show More..

Xperience by Kentico helped Visit New Hampshire modernize its tourism website. The upgrade improved site speed, security, and content management.... Engagement time increased by 30%. Visits to the events calendar rose by 19.7%. The platform made it easier for staff and partners to update content. The site now offers a more engaging trip-planning experience for visitors.
Show More..

Simpleview CMS and AudioEye helped Visit Delaware launch a new website. The redesign aimed to improve user experience, boost exposure... for events and attractions, and ensure digital accessibility. After launch, travel guide requests rose by 45%. Events page views increased by 37%. Attractions landing page views jumped 256%. The AudioEye integration made the site more accessible for all visitors.
Show More..

Alaska Mental Health Trust Land Office managed over 1 million acres using paper records, making it hard to find information and risking poor decisions. They chose Document... Locator after side-by-side trials for its easy setup and strong search features. Staff now access digital files instantly, connect data, and make faster, smarter decisions. The scan module lets them search even old, low-quality documents. Remote access and reduced document redundancy save time and boost confidence in finding records.
Show More..

Jadu's low-code Digital Platform Lite helped Wigan Borough Council save over £170M. The council used Jadu to centralize 700+ services... and improve online experiences. Highways services migration saved £100K yearly and cut enquiry costs from £7.00 to £0.50. Over 70% of customer interactions now happen digitally. The platform enabled fast rollout of new digital services and better community engagement.
Show More..

Germany Trade & Invest (GTAI) used CoreMedia Content Management System to improve access to its global market insights. GTAI implemented an... AI-powered conversational search, making over 30,000 expert content items instantly searchable across 150 countries. Users now get fast, context-aware answers and can find relevant experts more easily. Real-time content indexing ensures up-to-date information. The solution reduced operational complexity and improved user experience for trade and investment research.
Show More..

Windward helped a large US state government agency cut reporting development time by 90%. The agency manages alcohol regulation, with... over 3,000 employees and 280 locations. Windward enabled quick report creation using Microsoft Office, letting end users format and generate reports without IT help. Departments now get reports in the formats they need, saving time and money. The agency avoided costly software and reduced purchase approval time thanks to Windward's low price.
Show More..

Comarch modernized ZUS’s IT infrastructure by creating a private cloud. ZUS had struggled with outdated systems and a reliance on... one technology provider. Comarch migrated and virtualized servers, improving business continuity and security. The new IT framework enabled cost savings and better user experience. ZUS now benefits from high availability and reliable social insurance services.
Show More..

Oodrive Work helped the régie de l'Eau Bordeaux Métropole secure its critical IT systems. The public utility needed to protect... sensitive data and meet strict ANSSI regulations. Oodrive Work was deployed in just 15 days, offering secure document sharing and easy integration with existing workflows. The solution's intuitive interface made adoption fast for 450 employees. REBM now benefits from a highly secure, compliant, and scalable collaboration platform.
Show More..

Adoxa by Formpipe helped Aabenraa Municipality gain full control over their data. Employees quickly fixed data issues and cleaned up... unprotected data. The system works across multiple data sources, not just one. Staff found it easy to use and acted fast on data security problems. Managers now track data quality and cleanup progress. The municipality expects to maintain high data security with automatic scanning soon.
Show More..

Adoxa by Formpipe helped Aabenraa Municipality gain full control over their data. Employees quickly fixed data issues and cleaned up... unprotected data. The system works across multiple data sources, not just one. Staff found it easy to use and acted fast on data security problems. Managers now track data quality and cleanup progress. The municipality expects to maintain high data security with automatic scanning soon.
Show More..

The U. S. Department of Veterans Affairs used Skuid to upgrade its employee time tracking app, WATRS. The old system...had 15 accessibility issues and was not compliant with Section 508 disability standards. With Skuid, the VA built a new app in six months that is user friendly and meets all legal accessibility requirements. Employees quickly adopted the improved app, and the VA resolved a long-standing compliance complaint. The project shows how digital tools can improve government workplace accessibility.
Show More..

Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
Show More..

dotCMS helped a U. S. government agency launch a public website for a decades-long legal investigation. The agency needed to...meet a strict press conference deadline and handle complex data. dotCMS enabled fast website creation using multi-tenant CMS features. The platform supported both technical and nontechnical teams. On launch day, the site had over 31,000 visitors and 7,000 document downloads. The site remains active with global reach.
Show More..

ActiveDocs helped an Australian state government automate its complex purchasing document process. The government replaced manual steps and old software... with a single, integrated solution. Employees now create requisition requests easily using a browser-based system. The solution ensures compliance and reduces maintenance work. All document generation and approval happens online, with seamless integration to existing systems.
Show More..

Laserfiche helped the North Carolina Department of Environmental Quality automate permit processing. The agency cut records management costs by 47%... in two years. They recovered over $1 million in backlogged permit fees. Staff now track $5 billion in federal grant requests with better accuracy. The new system improved compliance and sped up approvals for citizens and businesses. NCDEQ now delivers faster, more transparent service while protecting the environment.
Show More..

Zasio's Versatile Professional SaaS helped the City of Encinitas modernize its records management. The city faced data loss and outdated... systems before switching from Microsoft Access. With Zasio, staff gained easy access, better search, and label creation. Multiple users can now work at once, improving transparency and compliance. The city values Zasio's responsive support and simple setup.
Show More..

NetDocuments helped the Council of Europe secure and manage all documents. The platform became a key part of their IT... system. It improved document protection and security. Staff can now store, manage, and share files safely. This supports their mission to enhance human rights across Europe. NetDocuments boosted productivity and compliance for the organization.
Show More..

Clutha District Council in New Zealand switched from a legacy ECM system to M-Files. The council wanted faster response times... and better access to accurate information. M-Files helped them improve information management and support sustainable growth. The upgrade made it easier for staff to find and use documents. This led to better service for the community.
Show More..

PairSoft helped the City of Inglewood automate subpoena delivery for police and attorneys. The city saved over 200 hours per... month in administrative work. Officers now get real-time notifications and can track subpoenas online. The system improved accountability and communication between police and the district attorney. Manual data entry and email attachments are no longer needed.
Show More..

Vision33 helped the Municipality of Clarington replace 15-year-old software that lacked integration and mobile features. The new eGovernment platform eliminated... server maintenance and improved disaster recovery. Residents now use a citizen portal to request municipal services online. Inspectors work in the field on tablets, and office staff can work remotely. The solution removed data siloes and redundancies across the municipality.
Show More..

HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
Show More..

HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
Show More..

HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
Show More..

HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
Show More..

Eptura Asset helped the City of West Kelowna Water Treatment Plants boost operational efficiency and productivity by 50%. The team moved... from a work order-driven approach to an asset-focused strategy. Staff now track asset histories, streamline preventive maintenance, and use mobile QR code scanning for instant access to information. The new system improved data accuracy, reduced time spent on inspections, and enabled detailed budget tracking. These changes led to measurable cost savings and better maintenance planning.
Show More..

MILPERSCOM LSC supports over 60,000 learners with dominKnow | ONE. The team needed to deliver scalable, adaptable training for diverse... military roles. Previous tools required building separate versions for each device, causing inefficiency. dominKnow | ONE enabled single-source, responsive course design and parallel development across teams. Now, MILPERSCOM LSC updates and manages learning content faster, with better collaboration and governance.
Show More..

The Pakistan Polio Eradication Programme faced a major setback after false rumors about the polio vaccine spread on social media in April 2019. Viral videos claimed... children fell ill after vaccination, leading to panic and a surge in vaccine refusals. Over two million children went unvaccinated, and polio cases jumped from 12 in 2018 to 144 in 2019. The government suspended its vaccination campaign and later launched emergency efforts to recover. Social media platforms and government agencies responded with new policies to fight misinformation.
Show More..

Foxit PDF Editor helped a European government institution automate document accessibility. The solution converted Word files into PDF/UA-1 compliant documents.... This saved time and reduced errors. The institution met accessibility compliance requirements. Foxit improved document workflows for government use.
Show More..

Sourcewell used Vimeo to deliver over 100 training webinars each year, reaching more than 300 employees. They adopted creative video... formats, like a 'Hot Ones' style interview, to make procurement ethics training more engaging. Vimeo’s webinar tools and analytics helped Sourcewell track engagement and improve retention. The team saw a 4x increase in audience size and received 55 five-star ratings for their training. Vimeo made it easy for Sourcewell to create, share, and measure effective employee learning content.
Show More..

Sourcewell used Vimeo to deliver over 100 training webinars each year, reaching more than 300 employees. They adopted creative video... formats, like a 'Hot Ones' style interview, to make procurement ethics training more engaging. Vimeo’s webinar tools and analytics helped Sourcewell track engagement and improve retention. The team saw a 4x increase in audience size and received 55 five-star ratings for their training. Vimeo made it easy for Sourcewell to create, share, and measure effective employee learning content.
Show More..

The City of Dubrovnik uses Determ to monitor public opinion in real time. The platform helps city officials track media,... social media, and public sentiment on key topics. This enables faster crisis response and better communication with citizens. Determ's reporting and analysis tools help the city improve messaging and spot gaps. City leaders say Determ makes daily work easier and more effective.
Show More..

Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
Show More..

Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
Show More..

Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
Show More..

Agorapulse helped the National Museum of Natural History manage 3,000 annual social media posts. The museum used Agorapulse to centralize... planning and analyze real-time performance. The team grew its online community to 800,000 subscribers. Agorapulse saved time by automating tasks and made reporting easy. The museum now focuses on creative content and better engagement.
Show More..

Qualtrics powers the SHARE MO program for the State of Missouri. The state needed better ways to collect and use... citizen feedback. Qualtrics helped agencies get real-time data and improve services. 15 out of 17 state agencies adopted the program in three years. Agencies now make faster, smarter decisions and save time on reporting. The program won the Innovation in State Government Award.
Show More..

Hootsuite helped the City of Greater Bendigo reach 30% of its population organically on social media. The city achieved a... 26.6% engagement rate and reached 296,000 people with a single post. Hootsuite's scheduling and analytics tools let the city automate workflows and focus on engaging citizens. Integration with Brolly ensured compliance with Australian data laws. Follower growth on Facebook and Instagram rose by 9% and 13% year over year.
Show More..

Flashpoint’s intelligence platform helped government and public sector agencies investigate illegal fentanyl precursor sales. Analysts used open-source intelligence, OCR, and... data mining to track digital activity and uncover hidden networks. The investigation exposed Chinese chemical companies supplying the U.S. market, using mislabeling and encrypted apps. Flashpoint’s work led to indictments against companies and individuals involved in the trade. The case highlights the power of threat intelligence in combating synthetic opioid trafficking.
Show More..

Dataminr's First Alert helps the United Nations respond faster to crises. Thousands of UN staff use real-time alerts to stay... informed about critical incidents. The system supports humanitarian aid delivery and staff safety. In one case, First Alert notified UN teams about missing children before other sources. This allowed the UN to act quickly and mobilize resources. The partnership also supports the UN's sustainable development goals.
Show More..

Feedly Threat Intelligence helped gematik's Cyber Defense Center cut manual OSINT work by 70%. The team automated threat intelligence collection,... translation, and reporting. Ingestion time for threat intel reports dropped from up to 10 minutes to just 2 seconds. Daily and weekly briefings are now automated, freeing staff for strategic projects. The workflow is simple, reliable, and easy for any team member to manage.
Show More..

MobileFrame helped the City of Hartford replace paper-based processes with mobile apps. Field staff now use iPhones, iPads, and other... devices for inspections, work orders, and asset tracking. Data syncs directly to business systems, removing manual entry. The city cut clerical costs, improved data accuracy, and boosted workforce productivity. Leaders now access real-time data for better decisions.
Show More..

Alteryx Designer Cloud helped the Washington State Department of Health reduce analyst data prep time by 25%. COVID-19 increased the... need for rapid, cloud-based analytics. Legacy systems made data cleaning and standardization slow and difficult. With Designer Cloud on Azure, analysts quickly transform and standardize data for public health decisions. Teams now build and share data pipelines without IT, creating a self-service analytics culture.
Show More..

Fairfax County's Department of Tax Administration used Orbit Reporting & Analytics to improve property tax decision-making. Analysts gained self-service reporting... and analytics tools. They could easily compare and forecast tax revenue. The solution enabled faster, more flexible reporting. Orbit integrated with multiple data sources and supported Oracle Cloud. This helped Fairfax County make better, data-driven decisions.
Show More..

Civis Analytics helped the City of Los Angeles unify and clean its 311 call data. The city launched the Know... Your Community Initiative, making real-time 311 data and neighborhood information public. Residents can now access over 1,500 services and see updates on local issues. The platform supports data literacy and community engagement. Los Angeles uses this data to improve city services and build trust with residents.
Show More..

Splunk helps De Rechtspraak, the Dutch court system, support over a million cases each year. IT teams use Splunk to... monitor 16,000 workstations and 1,300 courtroom PCs for 9,800 employees. Real-time dashboards give 300 users instant access to business metrics and system health. The platform cut issue resolution time by 50% and reduced noise on machine data by 90%. Judges and staff now make faster, data-driven decisions and keep court sessions running smoothly.
Show More..

Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
Show More..

CARTO's Traffico solution helps the City of San Diego manage mobility and transit planning. The city uses location data and... traffic cameras to monitor busy intersections. Transportation engineers can make real-time decisions based on current traffic conditions. The system aims to adjust traffic light timings to reduce congestion. CARTO has enabled better collaboration with local transit agencies and city engineers.
Show More..

NASA used TIBCO BusinessWorks to replace spreadsheets and manual data processes. The agency integrated data from multiple systems, enabling real-time... access and on-demand reporting. This led to an 83% reduction in project review time. Productivity increased, reporting became more accurate, and confidence in data improved. The solution also drove a positive cultural change across NASA.
Show More..

DevExpress controls helped the Republic of Srpska Securities Commission build an integrated information system for capital markets. The team used... DevExpress UI tools to create data entry apps, an electronic data gathering system, and a stock exchange surveillance platform. They completed over 150 web forms in under 18 months, improving speed and user experience. The solution enabled real-time data exchange, advanced reporting, and customizable interfaces. The project finished in 33% of the original timeframe, covering nearly half of all processes.
Show More..

Helpjuice helped a local Utah government create a central knowledge base for residents. The city needed a simple way for... staff to access and share information across departments. Helpjuice made it easy for employees to find answers and reduced the need for IT support. The platform's dashboard and analytics features improved user adoption. The city plans to expand the knowledge base for public use.
Show More..

Invest India and Startup India used Vision Helpdesk to improve their customer support. They faced issues with slow ticket tracking,... lack of automation, and no SLA records. Vision Helpdesk provided a customized dashboard, social media integration, and multi-domain management. The solution enabled better reporting, automated workflows, and faster response times. Staff saved time with predefined replies and automated alerts. Security was improved with daily database backups.
Show More..

BOSSDesk Service Management helped the City of Boca Raton automate employee onboarding and service requests. The city replaced manual, multi-step... processes with automated workflows and approvals. Tasks could be assigned to teams, and all steps were visible in one place. The solution improved service delivery across departments, including police and fire. Employees found BOSSDesk easy to use after training.
Show More..

Splunk helps De Rechtspraak, the Dutch court system, support over a million cases each year. IT teams use Splunk to... monitor 16,000 workstations and 1,300 courtroom PCs for 9,800 employees. Real-time dashboards give 300 users instant access to business metrics and system health. The platform cut issue resolution time by 50% and reduced noise on machine data by 90%. Judges and staff now make faster, data-driven decisions and keep court sessions running smoothly.
Show More..

Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
Show More..

Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
Show More..

Atlassian tools helped the U. S. Space Force save 120 hours per week and boost launch tempo by 70%. The...5th Space Launch Squadron replaced legacy systems with Jira, Confluence, and Jira Service Management. The new solution automated issue tracking and enabled real-time data sharing. Teams went from concept to launch in under six months. The platform improved mission assurance and allowed rapid process changes without engineering support.
Show More..

Atlassian tools helped the U. S. Space Force save 120 hours per week and boost launch tempo by 70%. The...5th Space Launch Squadron replaced legacy systems with Jira, Confluence, and Jira Service Management. The new solution automated issue tracking and enabled real-time data sharing. Teams went from concept to launch in under six months. The platform improved mission assurance and allowed rapid process changes without engineering support.
Show More..

OTRS helped the Senate Department for Education, Youth and Family Berlin manage 1,000 tickets per month for 6,000 internal and 4,000 external users. Before OTRS, each... youth welfare office handled IT support separately, causing delays and inefficiency. With OTRS, all requests are tracked, classified, and resolved in a central system. The department now has 24/7 accessibility, better transparency, and improved communication. OTRS supports evaluation, planning, and legal compliance for all service requests.
Show More..

FDOT and GDOT used Opiniator to replace paper comment cards with real-time digital feedback at highway rest areas. This change cut... complaint resolution times from weeks to seconds. Maintenance crews now get instant alerts about issues, improving response and accountability. The system increased visitor participation and allowed managers to track contractor performance with data. Both states shifted to demand-based maintenance, improving hygiene and visitor satisfaction.
Show More..

Snap Surveys partnered with TSO to build the Wellbeing-at-Sea Tool for the Maritime and Coastguard Agency. The tool helps maritime... workers by asking questions about mental and physical health, work culture, and support. Workers get instant, tailored advice after completing the survey. Management receives summary reports to understand feedback and improve working conditions. The solution aims to make life safer and better for seafarers.
Show More..

SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
Show More..

SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
Show More..

SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
Show More..

Norfolk County Council used SmartSurvey to gather feedback from staff and the public. They needed a UK-based survey tool that... met strict data protection laws. SmartSurvey helped them reduce print and postage costs and cut reliance on third-party research. The council now creates engaging surveys for many departments. They receive ongoing training and support from SmartSurvey.
Show More..

Qualtrics powers the SHARE MO program for the State of Missouri. The state needed better ways to collect and use... citizen feedback. Qualtrics helped agencies get real-time data and improve services. 15 out of 17 state agencies adopted the program in three years. Agencies now make faster, smarter decisions and save time on reporting. The program won the Innovation in State Government Award.
Show More..

Qualtrics powers the SHARE MO program for the State of Missouri. The state needed better ways to collect and use... citizen feedback. Qualtrics helped agencies get real-time data and improve services. 15 out of 17 state agencies adopted the program in three years. Agencies now make faster, smarter decisions and save time on reporting. The program won the Innovation in State Government Award.
Show More..

Qualtrics powers the SHARE MO program for the State of Missouri. The state needed better ways to collect and use... citizen feedback. Qualtrics helped agencies get real-time data and improve services. 15 out of 17 state agencies adopted the program in three years. Agencies now make faster, smarter decisions and save time on reporting. The program won the Innovation in State Government Award.
Show More..

Learning Pool Platform helped Smarter Digital Services at Tunbridge Wells Borough Council deliver digital accessibility training during the pandemic. The team replaced... face-to-face sessions with interactive e-learning, reaching more organizations and users. They used targeted email campaigns and self-registration to boost engagement. The shift to digital cut travel costs by 94% in 2022. Over 783 people from 130 organizations attended their webinars, expanding their reach across the UK.
Show More..

Learning Pool Platform helped Smarter Digital Services at Tunbridge Wells Borough Council deliver digital accessibility training during the pandemic. The team replaced... face-to-face sessions with interactive e-learning, reaching more organizations and users. They used targeted email campaigns and self-registration to boost engagement. The shift to digital cut travel costs by 94% in 2022. Over 783 people from 130 organizations attended their webinars, expanding their reach across the UK.
Show More..

Canvas LMS helped a large state department of public safety train over 2,000 employees. Before Canvas, tracking and managing courses... was hard and slow. Canvas made it easy to create, deliver, and track training for police, dispatchers, and crime lab staff. The department now uses Canvas for leadership and academy programs. Employees like the new system and find it easy to use. Training is now more flexible and can grow with the department.
Show More..

Canvas LMS helped a large state department of public safety train over 2,000 employees. Before Canvas, tracking and managing courses... was hard and slow. Canvas made it easy to create, deliver, and track training for police, dispatchers, and crime lab staff. The department now uses Canvas for leadership and academy programs. Employees like the new system and find it easy to use. Training is now more flexible and can grow with the department.
Show More..

Hamilton Township Volunteer Fire Department used TargetSolutions Volunteer Edition to improve training management. The department replaced manual, paper-based processes with... a digital platform. This change made training tracking and reporting much faster and easier. The new system reduced administrative work and helped the team stay organized. The solution fit their budget and supports future growth.
Show More..

BizLibrary helped the City of Cleveland modernize workforce training for 8,000 employees. The city needed a flexible online learning platform... to deliver compliance and leadership training across 1,200 job titles and varied schedules. BizLibrary's LMS offered mobile access and a wide content library, making training accessible for all staff. After rollout, employees began using BizLMS as their main source for learning and development. New programs now support compliance, onboarding, and management training.
Show More..

Go1 helped Surrey County Council streamline their learning and development process. Before Go1, creating eLearning packages took months and was... not efficient. With Go1, the council gained access to thousands of courses and a one-stop-shop for all eLearning needs. Over 10,000 employees now use the Go1 portal for compliance and service-specific training. The council sees 20,000+ monthly hits, with staff engaging more and choosing courses that fit their needs.
Show More..

Litmos LMS helped Epping Forest District Council improve training for 580 employees and 50 councilors. Before Litmos, tracking compliance and... engaging staff in learning was difficult. After implementation, engagement reached 90% and compliance rates rose, with safeguarding at 94% and health and safety at 80%. The council saved weeks per course by using prebuilt content. Litmos now supports compliance, leadership, personal development, and volunteer training across the organization.
Show More..

The United States Army used the Appian Platform to solve slow procurement cycles and fragmented systems. They built the Army... Contract Writing System (ACWS) in 23 weeks. ACWS unified contract management and automated key processes. It integrated with Army ERP and financial systems for a single data view. Army contracting professionals now generate documents and manage contracts faster. The solution improved efficiency and data sharing across the Department of Defense.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

ScriptRunner helped the City of Munich automate IT tasks and streamline credential management. The IT team used ScriptRunner to centralize... PowerShell scripts and connect workflows with ServiceNow and Microsoft 365. This reduced redundant work and improved security by allowing backups and log collection without full admin rights. Recurring tasks like granting Active Directory access are now automated, saving time and ensuring consistent quality. The IT department can now focus on more meaningful projects, and automation is expanding to more areas.
Show More..

The U. S. Department of Veterans Affairs used Skuid to upgrade its employee time tracking app, WATRS. The old system...had 15 accessibility issues and was not compliant with Section 508 disability standards. With Skuid, the VA built a new app in six months that is user friendly and meets all legal accessibility requirements. Employees quickly adopted the improved app, and the VA resolved a long-standing compliance complaint. The project shows how digital tools can improve government workplace accessibility.
Show More..

NASA used TIBCO BusinessWorks to replace spreadsheets and manual data processes. The agency integrated data from multiple systems, enabling real-time... access and on-demand reporting. This led to an 83% reduction in project review time. Productivity increased, reporting became more accurate, and confidence in data improved. The solution also drove a positive cultural change across NASA.
Show More..

NASA used TIBCO BusinessWorks to replace spreadsheets and manual data processes. The agency integrated data from multiple systems, enabling real-time... access and on-demand reporting. This led to an 83% reduction in project review time. Productivity increased, reporting became more accurate, and confidence in data improved. The solution also drove a positive cultural change across NASA.
Show More..

NASA used TIBCO BusinessWorks to replace spreadsheets and manual data processes. The agency integrated data from multiple systems, enabling real-time... access and on-demand reporting. This led to an 83% reduction in project review time. Productivity increased, reporting became more accurate, and confidence in data improved. The solution also drove a positive cultural change across NASA.
Show More..

BlackBerry AtHoc helps Contra Costa County protect 1. 1 million residents with fast, reliable emergency alerts. The county uses AtHoc...to send targeted notifications for chemical spills, fires, and floods. Agencies coordinate through a single platform, improving response times and public safety. Automated alerts and geotargeting reach more households than the state average. BlackBerry’s secure system supports ongoing optimization and compliance with new regulations.
Show More..

Fresno County used Fulcrum to speed up FEMA damage assessments after the 2020 Creek Fire. In less than 24 hours,... they built and deployed custom apps for field teams. Volunteers collected real-time data on roads, hazardous materials, and structures. The platform integrated with their GIS system for live updates and accurate reporting. This helped Fresno County save time and improve disaster response.
Show More..

Boone County Sheriff's Office needed a secure way to share sensitive case files. They struggled with unreliable storage and risky... file transfers. Tresorit provided zero-knowledge, end-to-end encryption and easy-to-use software. Detectives now store, sync, and share files safely, even from mobile devices. Collaboration improved, and all staff adopted the solution. The agency tracks file access and confirms receipt, making investigations smoother and more secure.
Show More..

Ademero's platform helped the Department of Social Services digitize benefit applications. Processing times dropped from 21 days to 5 days,... a 75% improvement. Citizen satisfaction rose from 48% to 76%, a 58% increase. The agency saved $3.2M in annual operating costs. Error rates fell from 12% to 2%, reducing mistakes by 84%. Staff now spend less time on manual tasks and more on helping citizens.
Show More..

Splunk helps De Rechtspraak, the Dutch court system, support over a million cases each year. IT teams use Splunk to... monitor 16,000 workstations and 1,300 courtroom PCs for 9,800 employees. Real-time dashboards give 300 users instant access to business metrics and system health. The platform cut issue resolution time by 50% and reduced noise on machine data by 90%. Judges and staff now make faster, data-driven decisions and keep court sessions running smoothly.
Show More..

FileHold helped Vermont Housing & Conservation Board move from paper to digital records. VHCB used FileHold to store project, financial,... and legal documents. The system integrated with their project database, making it easy to tag and find files. After cloud hosting caused access issues, VHCB migrated FileHold in-house. Staff now enjoy faster searches and no downtime. Auditors easily accessed records, and workflows ensure legal compliance.
Show More..

Nextcloud helped the Veneto Region migrate over 625 GB of legacy data without disrupting public digital services. The region needed... a secure, compliant platform to replace obsolete repositories and maintain uninterrupted access for citizens. Nextcloud enabled on-premises deployment, regulatory compliance, and seamless integration with institutional portals. About 600 employees now use Nextcloud for secure file sharing and collaboration with external entities. The solution improved data governance and set the stage for future digital innovation in public services.
Show More..

MIOsoft helped a state Department of Transportation migrate 16 million driver and vehicle records to a new customer-centric database. The DOT faced... complex data challenges, including inconsistent formats, missing keys, and hundreds of undocumented special cases. MIOsoft's solution matched, merged, and cleansed data from multiple legacy systems, creating a golden record dataset. Their approach identified critical gaps in the DOT's data model before system launch. The migration completed in under an hour, ensuring all historical and current data was live and up to business standards.
Show More..

Nixxis Contact Suite helped Parking Brussels manage 12,000 monthly inbound calls. The solution improved call distribution and workforce management across... nine entities. Parking Brussels added five new entities in one year and hired more staff after workforce analysis. Customer satisfaction increased due to better call handling and faster response times. The contact center now has 27 agents providing quality service.
Show More..

Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
Show More..

Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
Show More..

Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
Show More..

Genesys Cloud helped Housing Direct cut IT faults from 1,200 to just three per year. The team improved agent productivity... and collaboration. Training time for new agents dropped from four weeks to just days. Staff can now work from home and use hands-free softphones. Customers get faster service with callback options and fewer call transfers. Housing Direct can now innovate and launch new services quickly.
Show More..

Serco used CallMiner’s AI-driven conversation intelligence to analyze 100% of customer interactions. Manual call monitoring limited insights and slowed response... to customer needs. With CallMiner, Serco improved service quality, raising Quality Monitoring Scores by 4.05%. The platform flagged compliance risks and enabled early intervention for vulnerable customers, identifying 2,500 safeguarding alerts in one quarter. Real-time analytics also boosted employee training and revealed 15 new operational opportunities per month.
Show More..

Ozonetel enabled the National Health Authority to automate call audits for 900 healthcare advisors. The AI-based solution analyzed over 122,000... hours of conversations in 11 languages. Managers used dashboards to identify training needs and improve service quality. Supervisors saved 30 hours per month on call analysis. Citizen satisfaction and first contact resolution improved for 550 million beneficiaries. The solution supported both inbound and outbound calls for PM-JAY and related programs.
Show More..

Unanet helped Qlarant, a national government contractor, cut its month-end close time to eight days. Qlarant used Unanet’s ERP to... automate financial reporting, modernize procurement, and integrate travel and expense management with Concur. The solution improved accuracy, sped up accounts payable, and boosted project information flow. Qlarant’s CFO praised Unanet for streamlining operations and supporting compliance needs.
Show More..

EcosAgile provided Comune di Biassono with the eGreenPass L device to meet new Green Pass verification rules. The solution enabled... fast QR code checks for both employees and citizens. The device features a 5MP camera with autofocus for reading all certificate types. It sends email notifications for negative results and daily summaries. Integration with a thermal printer allows real-time validation receipts, improving access control.
Show More..

FileMaker helped the Georgia Department of Agriculture’s Food Safety Division save 36 hours per week. The team automated training data... tracking for 90 inspectors. Before, they spent almost 40 hours weekly on manual records maintenance. With the new system, time spent dropped by 90%. Inspectors now send documents faster and trust the process more. The division saw a big boost in work quality and efficiency.
Show More..

SuperOffice CRM helped Wege-Zweckverband (WZV) centralize all customer and business information. WZV integrated SuperOffice with their ERP, document management, and... custom order systems. The solution enabled mobile working and improved user acceptance across departments. WZV saw reduced information loss, better team spirit, and higher work quality. SuperOffice became the main platform for customer contact and task management.
Show More..

Simpleview CMS and AudioEye helped Visit Delaware launch a new website. The redesign aimed to improve user experience, boost exposure... for events and attractions, and ensure digital accessibility. After launch, travel guide requests rose by 45%. Events page views increased by 37%. Attractions landing page views jumped 256%. The AudioEye integration made the site more accessible for all visitors.
Show More..

vtenext helped Regione Basilicata digitize and automate technical support requests. The platform unified internal and external service channels, managed GDPR... compliance, and enabled targeted communications. Staff and citizens now use a single portal for support, tracking, and updates. Automated workflows and centralized data improved productivity and reduced manual work. The project increased citizen satisfaction and streamlined supplier management.
Show More..

SP Employee Hub helped the North Carolina Board of Pharmacy automate leave management and centralize resources. The Microsoft 365-powered intranet... improved efficiency and gave real-time insights with Power BI dashboards. Employees now access self-service tools for time off and policy tasks. Management saves hours on admin work. The solution connects teams and streamlines workflows across the organization.
Show More..

pdfDocs from Litera helped Swansea Council save 20 hours per case by automating electronic document bundling. The legal team used... to spend over 37 hours manually assembling bundles for Child Care cases. With pdfDocs, they now search and redact confidential information digitally. The council reduced paper use and improved consistency in client files. Paralegals can now send bundles by email, making the process faster and more secure.
Show More..

JAGGAER helped Multnomah County modernize procurement across 15+ business lines. The county cut contract cycle time by 50%, processing over... 1,000 more contracts annually. JAGGAER's platform improved compliance, audit readiness, and supplier diversity. The system enabled rapid supplier pivots in emergencies and integrated with Tableau for reporting. Multnomah County now leads Oregon counties in procurement efficiency and transparency.
Show More..

Conga CLM and Composer helped Alameda County Behavioral Health cut contract approval times by 50%. Vendor signature turnaround improved by... 40% with electronic signatures. The department automated 54 templates and 102 standard clauses, centralizing all contracts in one searchable system. Manual steps were replaced with automated workflows, boosting compliance and visibility. These changes let staff focus more on community impact and less on paperwork.
Show More..

Conga CLM and Composer helped Alameda County Behavioral Health cut contract approval times by 50%. Vendor signature turnaround improved by... 40% with electronic signatures. The department automated 54 templates and 102 standard clauses, centralizing all contracts in one searchable system. Manual steps were replaced with automated workflows, boosting compliance and visibility. These changes let staff focus more on community impact and less on paperwork.
Show More..

Aavenir Invoiceflow helped the State of Utah Division of Technology Services process IT vendor invoices 5 times faster. The finance team... used to spend hours on manual data entry and matching. Now, AI-enabled automation cuts this to minutes. Invoice lifecycle time dropped by 70%, from 10 days to just 2–3 days. The team gained real-time spend visibility and improved remote collaboration. Aavenir’s solution runs on ServiceNow and automates approvals, exception handling, and payments.
Show More..

Aavenir Invoiceflow helped the State of Utah Division of Technology Services process IT vendor invoices 5 times faster. The finance team... used to spend hours on manual data entry and matching. Now, AI-enabled automation cuts this to minutes. Invoice lifecycle time dropped by 70%, from 10 days to just 2–3 days. The team gained real-time spend visibility and improved remote collaboration. Aavenir’s solution runs on ServiceNow and automates approvals, exception handling, and payments.
Show More..

ContractSafe helped the City of Olympia cut contract scanning time by 75%. Staff now find contracts quickly and easily. The... city saves $10,000 each year in staff time. Employees rate contract management much higher, jumping from 1 to over 4 out of 5. DocuSign integration made the process nearly paperless and supported remote work. All contracts are now visible and managed in one place.
Show More..

Livestorm helped the City of West Hollywood reach 500% more people during the COVID-19 pandemic. The city used Livestorm to... host live Q&A webinars, replacing in-person meetings. Attendance grew from 20–50 to over 300 per event. The platform's engagement features doubled the number of questions asked. Livestorm's polling and speaking controls improved community interaction and feedback.
Show More..

TeamViewer Remote helps Oberursel Fire Brigade keep their IT running 24/7. The brigade faced time-consuming manual IT updates and inconsistent... systems. With TeamViewer, they monitor all devices and get instant alerts for issues. Updates are now automatic and managed from one place. The IT manager saves several hours each month. There are no IT-related delays in emergency operations.
Show More..

Central Bedfordshire Council used SightCall to improve remote inspections and tenant repair services. Before, first-time fix rates were 77.3%. After... using SightCall, rates rose to 98.84%. The council reduced site visits and travel time. Maintenance teams cleared COVID-19 backlogs in weeks. Tenants reported high satisfaction with remote visual support.
Show More..

BigMarker powered the Library of Congress National Book Festival's shift to a virtual format in 2020. The event hosted over... 100,000 guests and featured 120+ authors across 12 themed stages. Attendees joined live Q&As, explored on-demand content, and engaged in gamified sponsor halls. The platform supported high interactivity and managed 50,000+ concurrent attendees. The festival maintained its reputation for top-tier literary engagement online.
Show More..

Maximus used Airmeet to host global leadership conferences and internal events. They needed a platform with dynamic networking, multi-lingual support,... and device compatibility. Airmeet provided user-friendly tools, real-time analytics, and branding features. Maximus increased event engagement by over 20% and achieved a 90% average turnout. The platform helped them reach a global audience and break language barriers.
Show More..

RingCentral RingEX helped Surry County save $45,000 a year by replacing old mobile services. The county cut hardware by 80%... after moving all telephony to the cloud. Employees can now call, chat, and meet from anywhere, improving workflows and service for residents. The Microsoft 365 integration boosted business continuity. Surry County now delivers better service with lower telecom costs.
Show More..

RingCentral RingEX helped Surry County save $45,000 a year by replacing old mobile services. The county cut hardware by 80%... after moving all telephony to the cloud. Employees can now call, chat, and meet from anywhere, improving workflows and service for residents. The Microsoft 365 integration boosted business continuity. Surry County now delivers better service with lower telecom costs.
Show More..

Mailrelay helped the Embaixada do Uruguai no México improve email delivery for their newsletters. The embassy needed to reach Uruguayans... in Mexico quickly and reliably. Mailrelay's system reduced emails marked as spam and improved inbox placement. The embassy now segments its database and manages bounces easily. They send civic and cultural event updates to more people in less time. Technical support from Mailrelay is highly rated by the embassy.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

MailUp helped the Municipality of Siena improve communication with its 54,000 citizens. The city used MailUp to send timely updates... and emergency alerts, especially during the COVID-19 crisis. The platform enabled 93% SMS delivery and a 70% open rate for pandemic-related messages. 66% of the database remained active, and the average open rate was 37%. MailUp supported daily and urgent communications, helping the city keep citizens informed and engaged.
Show More..

Zivver helped Hertsmere Borough Council triple the number of staff using secure email. The council replaced a clunky, expensive solution... with Zivver’s user-friendly platform. Employees now send large files securely and use multi-factor authentication for added protection. IT leaders use reporting tools to track usage and support compliance. Staff and external users find the system easy and effective for secure communication.
Show More..

Department of Health Tasmania used Vision6 to improve email communications. The platform helped boost team productivity. It also enhanced data... security and compliance. Troubleshooting delays were eliminated. Business operations became more streamlined. Vision6 provided secure account management and privacy tools.
Show More..

Zasio's Versatile Professional SaaS helped the City of Encinitas modernize its records management. The city faced data loss and outdated... systems before switching from Microsoft Access. With Zasio, staff gained easy access, better search, and label creation. Multiple users can now work at once, improving transparency and compliance. The city values Zasio's responsive support and simple setup.
Show More..

Canonical provided the European Space Agency with managed IT services and open source infrastructure solutions. ESA needed to double its... space missions by 2030 and faced challenges with complex, mission-specific systems. Canonical deployed Kubernetes, Ceph, PostgreSQL, and Kafka to automate and centralize operations. This reduced costs, simplified management, and improved reliability for mission-critical systems. ESA now benefits from 24/7 monitoring, automatic updates, and scalable infrastructure for future missions.
Show More..

Tabidoo helped Mayors and Independents (STAN) modernize their internal processes. The organization needed a system that could connect with other... tools and support secure, flexible email communication. Tabidoo offered a Czech-language platform with strong API integration, customizable permissions, and a familiar Excel-like interface. STAN now manages communication, member records, and regional operations efficiently. The switch improved collaboration and data control across counties, cities, and regions.
Show More..

TeamViewer Remote helps Oberursel Fire Brigade keep their IT running 24/7. The brigade faced time-consuming manual IT updates and inconsistent... systems. With TeamViewer, they monitor all devices and get instant alerts for issues. Updates are now automatic and managed from one place. The IT manager saves several hours each month. There are no IT-related delays in emergency operations.
Show More..

Bitrix24 helped Miritel automate regulatory compliance workflows in Bulgaria. Miritel used Bitrix24 CRM to manage document requests, automate notifications, and... streamline customer service. The platform enabled clear traceability and automated creation of official documents. Bitrix24's Contact Center unified communication channels, improving client interactions. Miritel now delivers documents efficiently both locally and abroad.
Show More..

District Administration Ahrweiler used Fellow LMS to launch eLearning for 400 employees. Before, all training was in person. Now, staff... can learn about data protection and IT security online, anytime. The LMS lets them mix self-made and ready-made courses. This saves time and helps new hires get up to speed fast. The platform is easy for everyone to use, with no installation needed.
Show More..

The U. S. Department of Veterans Affairs used Skuid to upgrade its employee time tracking app, WATRS. The old system...had 15 accessibility issues and was not compliant with Section 508 disability standards. With Skuid, the VA built a new app in six months that is user friendly and meets all legal accessibility requirements. Employees quickly adopted the improved app, and the VA resolved a long-standing compliance complaint. The project shows how digital tools can improve government workplace accessibility.
Show More..

The U. S. Department of Veterans Affairs used Skuid to upgrade its employee time tracking app, WATRS. The old system...had 15 accessibility issues and was not compliant with Section 508 disability standards. With Skuid, the VA built a new app in six months that is user friendly and meets all legal accessibility requirements. Employees quickly adopted the improved app, and the VA resolved a long-standing compliance complaint. The project shows how digital tools can improve government workplace accessibility.
Show More..

Gevme and Snapsight powered GovInsider’s Festival of Innovation 2025, managing over 1,200 attendees. The event used touchless check-in, session tracking,... and real-time AI content summaries. Attendees checked in quickly and accessed session insights even if they missed them live. Exhibitors captured leads efficiently with digital tools. The content team saved time with instant session summaries, improving reporting and engagement. The event showcased digital transformation in government event management.
Show More..

Eventtia helped ProColombia manage over 130 large networking events since 2018. ProColombia needed to streamline event logistics, registration, and attendee... communication for meetings with up to 30,000 participants. Eventtia's platform enabled easy event replication, self-service scheduling, and targeted communications. The solution allowed ProColombia to focus less on logistics and more on event value. They managed up to 15,000 scheduled meetings in a single event, strengthening stakeholder relationships.
Show More..

Brightly’s Asset Essentials helped a California city save up to $500,000 a year in electricity costs by identifying and removing high-energy space heaters. The city shifted... from reactionary to preventive and predictive maintenance using the platform. Maintenance teams now track labor, resources, and service levels more accurately. Improved data visibility supports better staffing decisions and long-term budget planning. The city manages over 1.4 million square feet of assets with just 12 technicians.
Show More..

Qualtrics powers the SHARE MO program for the State of Missouri. The state needed better ways to collect and use... citizen feedback. Qualtrics helped agencies get real-time data and improve services. 15 out of 17 state agencies adopted the program in three years. Agencies now make faster, smarter decisions and save time on reporting. The program won the Innovation in State Government Award.
Show More..

Eventsforce helps the UK Health Security Agency manage hybrid, virtual, and in-person events. The agency uses Eventsforce to deliver content... to wider audiences with fewer events. Contactless kiosk registration and a personalised app speed up check-in and track attendance. The platform's data tools help shape future event programs. UKHSA values the quick support and flexible features of Eventsforce.
Show More..

RingCentral RingEX helped Surry County save $45,000 a year by replacing old mobile services. The county cut hardware by 80%... after moving all telephony to the cloud. Employees can now call, chat, and meet from anywhere, improving workflows and service for residents. The Microsoft 365 integration boosted business continuity. Surry County now delivers better service with lower telecom costs.
Show More..

Pimcore helped 4youCard modernize its youth platform for over 150,000 users. The challenge was to upgrade outdated systems while keeping... services running smoothly. Pimcore enabled a secure, scalable app with easy content management and seamless integration of features like Youth Taxi. The new platform cut data maintenance by 40% and now handles 10,000+ monthly taxi requests. Daily active users reached 2,000, showing strong adoption among young people in Upper Austria.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

Swiftype Site Search helped the City of Portland improve website search accuracy for over 200,000 pages. After switching from Google... Site Search, the city saw search volume drop by half, showing users found information faster. Implementation took about an hour, using Swiftype’s web crawler and document indexing. City staff can now update search results easily and test changes before going live. Citizens report faster, more relevant search results, making the website easier to use.
Show More..

Stackla helped Brisbane City Council manage crisis communication during the 2013 floods. The council used a Stackla-powered social hub to... centralize real-time updates from official agencies and the community. The hub received over 230,000 visits in three days. Residents accessed accurate, moderated information and live user-generated content. The solution improved public engagement and won national awards for social marketing.
Show More..

Amilia helped Homewood-Flossmoor Park District grow online revenue by 44% in two years. The district replaced its print brochure with... Amilia’s online registration system. This change made program setup faster and reduced planning time. Staff spent less time on manual updates and more on marketing. Residents found it easier to register for programs online. The district also used Pidj for instant SMS communication, improving community engagement.
Show More..

Conga CLM and Composer helped Alameda County Behavioral Health cut contract approval times by 50%. Vendor signature turnaround improved by... 40% with electronic signatures. The department automated 54 templates and 102 standard clauses, centralizing all contracts in one searchable system. Manual steps were replaced with automated workflows, boosting compliance and visibility. These changes let staff focus more on community impact and less on paperwork.
Show More..

OpenProject helped District Office Enzkreis improve project visualization and team collaboration. The office used OpenProject to manage the implementation of... the federal participation act and for personnel development projects. Team members accessed project information anytime, reducing coordination effort. Gantt charts and centralized task management gave a clear project overview. Meetings became more efficient with shared agendas and minutes.
Show More..

PlanStreet helped Bermuda Housing Corporation digitize housing applications and automate social case management. Staff now process applications online, cutting paperwork... and manual data entry. PlanStreet integrates with MRI Property Management, syncing applicant data and tenancy updates. Case managers track services and compliance in one place. Real-time dashboards improve reporting and audit readiness. Residents get faster service and better communication.
Show More..

Planzone helped the Département des Yvelines manage large public projects. The department used Planzone to coordinate many internal and external... teams. The tool made it easier for agents to organize and share project information. Planzone supported the digital transformation of public policies. The department improved daily operations for residents with this solution.
Show More..

Million Tech deployed RFID tags and readers for a Hong Kong government unit. The unit tests construction materials for building... safety. Before, contractors marked bricks by hand, but marks could be erased or changed. Million Tech's RFID system tracks each sample and records data automatically. This improved testing accuracy and stopped cheating. The solution also helps fight counterfeit materials.
Show More..

Atlassian tools helped the U. S. Space Force save 120 hours per week and boost launch tempo by 70%. The...5th Space Launch Squadron replaced legacy systems with Jira, Confluence, and Jira Service Management. The new solution automated issue tracking and enabled real-time data sharing. Teams went from concept to launch in under six months. The platform improved mission assurance and allowed rapid process changes without engineering support.
Show More..

MoreApp helped the Barcelona Public Health Agency switch from paper to digital forms for food safety inspections. Inspectors now use... digital checklists and reports, making data collection faster and more accurate. The new system standardised the inspection process and improved communication. All inspection data is stored digitally, supporting real-time dashboards and decisions. The agency saw greater transparency and consistency in daily operations.
Show More..

Genesys Cloud helped Housing Direct cut IT faults from 1,200 to just three per year. The team improved agent productivity... and collaboration. Training time for new agents dropped from four weeks to just days. Staff can now work from home and use hands-free softphones. Customers get faster service with callback options and fewer call transfers. Housing Direct can now innovate and launch new services quickly.
Show More..

Velaro's chat and AI-powered chatbot helped the City of Doral triple customer engagements from 253 to 750 in one year. The Building Department... used Velaro to centralize support, answer questions faster, and provide 24/7 service. Residents and contractors now get quick answers through live chat and direct links. Staff can update responses easily and track user needs. The city improved communication and kept a personal touch as it grew.
Show More..

Global Affairs Canada used Comm100's omnichannel platform to improve citizen support. They added live chat, AI chatbot, and WhatsApp to... help Canadians get answers fast. The AI chatbots now handle 78% of chats, freeing agents for complex cases. Live chat wait times dropped to just 57 seconds. WhatsApp became key for crisis response, especially during the Paris Olympics. Agents now see all messages in one place, making support more efficient.
Show More..

Global Affairs Canada used Comm100's omnichannel platform to improve citizen support. They added live chat, AI chatbot, and WhatsApp to... help Canadians get answers fast. The AI chatbots now handle 78% of chats, freeing agents for complex cases. Live chat wait times dropped to just 57 seconds. WhatsApp became key for crisis response, especially during the Paris Olympics. Agents now see all messages in one place, making support more efficient.
Show More..

Crisp helps Réfugiés. info support refugees in France with real-time, multilingual messaging. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp’s omnichannel platform lets them respond on each user’s preferred channel. Tagging and prioritization features help the team deliver focused support on topics like housing and jobs. Crisp’s responsive support team ensures the platform fits their evolving needs.
Show More..

The U. S. Department of Veterans Affairs used Skuid to upgrade its employee time tracking app, WATRS. The old system...had 15 accessibility issues and was not compliant with Section 508 disability standards. With Skuid, the VA built a new app in six months that is user friendly and meets all legal accessibility requirements. Employees quickly adopted the improved app, and the VA resolved a long-standing compliance complaint. The project shows how digital tools can improve government workplace accessibility.
Show More..

North Yorkshire Council used Ascertia’s SigningHub to improve document workflows. The council needed to streamline processes and cut costs while... staying legally compliant. SigningHub helped manage digital signatures, document approvals, and status tracking. The council gained stability and resilience during the pandemic and a major organizational change. Ascertia’s solution also supported remote work and environmental goals.
Show More..

North Yorkshire Council used Ascertia’s SigningHub to improve document workflows. The council needed to streamline processes and cut costs while... staying legally compliant. SigningHub helped manage digital signatures, document approvals, and status tracking. The council gained stability and resilience during the pandemic and a major organizational change. Ascertia’s solution also supported remote work and environmental goals.
Show More..

Conga CLM and Composer helped Alameda County Behavioral Health cut contract approval times by 50%. Vendor signature turnaround improved by... 40% with electronic signatures. The department automated 54 templates and 102 standard clauses, centralizing all contracts in one searchable system. Manual steps were replaced with automated workflows, boosting compliance and visibility. These changes let staff focus more on community impact and less on paperwork.
Show More..

Foxit PDF Editor helped a European government institution automate document accessibility. The solution converted Word files into PDF/UA-1 compliant documents.... This saved time and reduced errors. The institution met accessibility compliance requirements. Foxit improved document workflows for government use.
Show More..

Canada Post needed to push large PC image files from Ottawa to sites across Canada. They also wanted to keep... backup images at each location for easy rollback. They used Syncrify from Synametrics Technologies to synchronize and back up these files. The solution let them manage gigabyte-sized images and roll back to older versions when needed. Synametrics provided custom scripts and remote support. Canada Post now efficiently manages and restores large virtual machine images with Syncrify.
Show More..

Barracuda Cloud-to-Cloud Backup helped City of York Council protect Office 365 data. The council needed a new backup after moving... to the cloud. They wanted fast restores, unlimited storage, and UK-based data. Setup was simple and required no support. Admin tasks were reduced and backups now run automatically. The council saves time and money with this solution.
Show More..

Clay county board of election commissioners needed a secure way to send ballots to military personnel overseas. Email was not... safe or trackable for sensitive documents. They chose DropSecure for its end-to-end encryption and ease of use. The board could send files without requiring recipients to create accounts. They tracked when each document was opened. Setup took just minutes. DropSecure helped them protect voter information and meet compliance needs.
Show More..

EGroupware has supported the City Administration of Nordenham since 2006. The platform helps manage appointments, contacts, tasks, and emails for... 240 users. Centralized user management and email archiving are key features. The team values mobile device integration and seamless system integration. EGroupware Cloud and Collabora Online enable browser-based document editing and video conferencing. Fast, reliable support and scalable features meet the needs of a growing workforce.
Show More..

IceWarp has helped the City of Frenštát pod Radhoštěm improve communications for 7 years. The city uses IceWarp to organize... events and manage daily operations. The government agency chose IceWarp over other solutions. The platform supports city management and public sector needs. This case shows how IceWarp fits government communication requirements.
Show More..

Riverbed Aternity helped the Ministry of Justice New Zealand improve digital employee experience for over 5,000 staff. The Ministry faced... challenges with limited budget, lack of visibility, and the need to boost productivity. By using Riverbed Aternity, they gained end-to-end visibility and proactive monitoring. The Ministry saw a 31% increase in their Digital Experience Index. Employee productivity and decision-making improved.
Show More..

Ibexa Experience rebuilt the Paris Tourist and Convention Office's web portal. The new system integrates with their CRM and supports... seven sites on one platform. It handles over 4,000 pages and serves one million visitors each month. The portal offers 13 languages, five professional spaces, and a media library. Staff can now focus on value-added work and improve communication with eight million annual visitors.
Show More..

Contentsquare helped IDM Südtirol speed up digital insights for its tourism website. The team used AI-powered tools like Sense and... Session Replay Summaries to quickly find friction points in mobile user journeys. Non-technical teams now access and analyze behavioral data with ease. This led to faster decision-making and more confident prioritization. IDM Südtirol can now test and launch digital improvements much faster.
Show More..

Whatfix helped the City of Baltimore speed up Oracle Unifier adoption. Staff training time dropped by 63%. In-app help resolved... 98% of support issues. All users finished guided onboarding. The city used Whatfix to guide employees and contractors through key tasks. This improved compliance and reduced mistakes. The city now delivers projects faster and with fewer errors.
Show More..

RapidSpike helped Leicester City Council monitor uptime for many online services. The council saved up to five hours per pre-launch... web test. RapidSpike alerts the team quickly if any system goes offline. This improved supplier relationships and boosted the council’s reputation. The tool also helped meet new accessibility regulations. The council avoided using many other monitoring systems by choosing RapidSpike.
Show More..

HIVO helped the City of Busselton manage its growing image library. The platform let staff, council members, and partners easily... share and find images. HIVO gave marketing teams control over high-resolution image access. It stopped duplication by storing all images in one cloud location. The City used HIVO to keep branding assets consistent and secure. Staff could sort images by department and event, making collaboration simple.
Show More..

Marvia helped Pleegzorg Nederland launch a national foster care campaign. The brand portal included a DAM and branded templates. Local... organizations could create campaign materials quickly without designers. Over 4,000 people engaged with the campaign site and mailing. The portal enabled 84 users to create more than 3,000 materials from 31 templates.
Show More..

VA Sports Programs used AiRISTA’s RTLS technology to keep athletes and staff safe during events. The system helped enforce social... distancing and enabled fast contact tracing when covid cases appeared. Staff could adjust tag alerts from beeping to flashing lights for less distraction. AiRISTA provided quick, knowledgeable support during urgent situations. The solution improved event safety and workflow for hundreds of participants.
Show More..

Oodrive Work helped the régie de l'Eau Bordeaux Métropole secure its critical IT systems. The public utility needed to protect... sensitive data and meet strict ANSSI regulations. Oodrive Work was deployed in just 15 days, offering secure document sharing and easy integration with existing workflows. The solution's intuitive interface made adoption fast for 450 employees. REBM now benefits from a highly secure, compliant, and scalable collaboration platform.
Show More..

Genus Technologies helped a major US county's human services division speed up document processing. Field workers used a new mobile... app to capture documents in residents' homes. The process time dropped from 24 hours to just 45 seconds. The app integrated with the county's case file system and met HIPAA rules. Residents got support services faster and field workers spent less time on paperwork.
Show More..

CivicPlus Recreation Management helped Mooresville Parks & Recreation boost registrations and revenue. The department switched back to CivicPlus after their... previous system failed to meet their needs. Online registration reduced phone calls and saved staff time. The platform's flexibility enabled new uses, like cemetery plot management. Staff praised CivicPlus for excellent customer support and ongoing improvements.
Show More..

Mimecast helped Solihull Metropolitan Borough Council cut email security admin time by 50%. The council faced rising email threats and... struggled with manual security processes. Mimecast blocked over 400 malicious email attacks in six months. The solution improved user experience and reduced false positives. Mimecast also prepared the council for secure messaging and future cloud migration.
Show More..

Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
Show More..

Veeam helped the City of Sarasota avoid paying a $34 million ransom after a ransomware attack. The city used Veeam... to recover encrypted file servers, keeping all city services running without interruption. Veeam also supports compliance with Florida’s Public Records Act and backs up Microsoft 365 data for 1,200 employees. The city now guarantees business continuity and data integrity for the first time. Veeam’s backup and recovery features are key to Sarasota’s cybersecurity and disaster response.
Show More..

Netwrix Auditor helped the National Weather Service Southern Region save up to 60 hours per year on compliance audits. The team needed... to keep IT systems running 24/7 and prove ongoing compliance with NIST standards. Netwrix Auditor provided centralized control and automated reports, making it easy to monitor security and respond to auditor requests. The solution reduced IT incidents and sped up problem resolution. Automated reporting simplified compliance and saved the team a week or more of work each year.
Show More..

Verizon Connect Reveal helped Clare County Sheriff’s Department improve officer safety and vehicle visibility. The department needed a better way... to track vehicles and respond quickly in emergencies. Reveal’s easy installation and live map features let dispatchers and officers locate cars instantly. The system helps coach drivers, prolong vehicle life, and provides data for evidence. Officers and leadership value the increased safety and operational efficiency.
Show More..

GPS Insight helped the City of Las Vegas manage 1,300 fleet assets with real-time tracking and maintenance alerts. The city used... the platform for route optimization, asset monitoring, and department-specific invoicing. This led to cost savings on maintenance, labor, and parts, and extended the life of vehicles. The system also improved planning for future electric vehicle integration. City staff praised GPS Insight for its professionalism and customer service.
Show More..

BiznusSoft HR helped the Minnesota Department of Corrections modernize time and attendance tracking for over 7,000 inmates. The solution replaced... outdated spreadsheets with a secure, barcode-based system built on Salesforce. Supervisors now track labor in real time across seven facilities. Automated workflows connect HR, finance, and payroll, reducing errors and speeding up approvals. On-demand dashboards give instant access to labor costs, placements, and compliance data.
Show More..

Million Tech deployed RFID tags and readers for a Hong Kong government unit. The unit tests construction materials for building... safety. Before, contractors marked bricks by hand, but marks could be erased or changed. Million Tech's RFID system tracks each sample and records data automatically. This improved testing accuracy and stopped cheating. The solution also helps fight counterfeit materials.
Show More..