Government Administration: Case Studies, ROI & Implementation Examples

Kotobee powered the 'Ketab' digital library app for Egypt's Ministry of Communication and Ministry of Culture. The challenge was to... improve access to books and promote digital literacy across Egypt. Kotobee provided a platform that integrated over 2,000 ebooks into a user-friendly mobile app. The solution included advanced content management and easy navigation. The app now gives Egyptians simple access to thousands of books, supporting national goals for education and digital culture.
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Docxpresso helped Alcobendas Town Council move paperwork-heavy processes online. The council used Docxpresso to automate grant request procedures for local... associations. Web forms replaced old Word documents, making data collection easier and more organized. The new system let associations submit information in a structured way and allowed council staff to manage data in a central hub. The council plans to use Docxpresso for more tasks to improve service and efficiency.
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Eptura Asset helped the City of West Kelowna Water Treatment Plants improve maintenance efficiency. The platform enabled better budget tracking... with a purchase order system. Preventive maintenance features made scheduling and management easier. Asset organization improved with better categorization. Parts barcoding allowed staff to scan QR codes for faster asset management. The result was a 50% increase in operational efficiency and productivity.
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Easygenerator helped Sport Vlaanderen train 8,000 sports coaches each year. The agency moved from printed books and expensive outsourced e-learning... to a blended learning model. Over 235 authors created 1,300+ courses across 52 sports federations. This change saved money, improved access, and made training easier to update. Coaches now learn with digital modules and in-person sessions.
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ONLYOFFICE Docs helped the city council of Reus move to online document editing. The council needed a simple, affordable, and... open-source solution for its 700+ employees. They chose ONLYOFFICE Docs for its easy integration with Nextcloud, low resource use, and support for many formats. Employees can now edit and collaborate on documents in real time from their browsers. The familiar interface made switching easy. Compatibility with Microsoft Office and LibreOffice formats was key for smooth work.
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Localize helped Ukraine Siren Alerts (UASA) deliver life-saving alerts in 13 languages. UASA faced a challenge with over 20 languages... spoken in Ukraine, making it hard to reach everyone. Localize provided fast translation services, adding 13 languages in just days. This led to more returning users and growth in Ukraine and nearby countries. UASA also attracted new volunteers and secured more partnerships. Localize reduced the team's workload so they could focus on public safety.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Open LMS helped the City of San Antonio migrate their Totara Learn platform in just three weeks. The city needed... fast, seamless site transfer and strong support for employee training. Open LMS replicated their theme, improved HR Import, and restructured course content. The city now delivers compliance training to 10,000 employees across 37 departments. Workflow improved and user issues dropped after migration.
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NASA used the Valamis Learning Experience Platform to boost its Epic Challenge program. The goal was to attract top engineering... talent and engage students worldwide in solving space challenges. Valamis enabled global virtual teamwork, supported phenomenon-based learning, and provided analytics with xAPI and LRS. The platform helped NASA track learning progress and develop new solutions for space-related issues. It also improved workforce development and digital learning measurement.
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Totara provides a secure LMS for the United States Department of Agriculture. The platform supports 140,000 end users and 2,000... administrators across thirty agencies. The solution helps manage learning and development at scale. Totara ensures robust support and ongoing partnership for talent experience. The USDA values the platform's security and scalability.
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uxpertise LMS and proctoring service helped CMRAO deliver online courses and proctored exams for condominium managers. CMRAO needed a single... solution to host courses and ensure exam integrity. uxpertise provided an all-in-one, cost-effective Canadian platform. Since 2021, over 2,500 people graduated from their course. The number of classes grew from 3 in 2021 to 34 in 2024. CMRAO praised the seamless user experience for learners.
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ICS Learning Group helped the U. S. Census Bureau train Field Representatives on the Demographic Area Address Listing (DAAL) tool....The Bureau needed up-to-date training for staff as the DAAL tool changed over time. ICS created custom eLearning and updated it yearly to match new tool features. They also developed other training modules for different surveys and roles. This helped the Census Bureau keep its workforce ready for important census tasks.
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ICS Learning Group helped the U. S. Census Bureau train Field Representatives on the Demographic Area Address Listing (DAAL) tool....The Bureau needed up-to-date training for staff as the DAAL tool changed over time. ICS created custom eLearning and updated it yearly to match new tool features. They also developed other training modules for different surveys and roles. This helped the Census Bureau keep its workforce ready for important census tasks.
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BizLibrary helped the City of Cleveland modernize workforce training with an online learning platform. The city needed to deliver consistent,... accessible training for over 8,000 employees across 1,200 job titles. BizLibrary's LMS offered a large content library and mobile access, making compliance and skills training easier. The city improved access to compliance training, attracted young talent, and upskilled managers. Executive support and phased rollout ensured a smooth implementation.
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The U. S. Federal government used the Acadis Readiness Suite to improve training efficiency. They consolidated 11 training facilities into...one site. This saved time and reduced costs. Efficiency improved by more than 100 times. In-person meeting time was cut by 85%. Course packet preparation time was reduced by 24%. The system also enabled online learning and better tracking of training.
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Go1 helped Surrey County Council improve learning and development for over 10,000 employees. The council needed a faster, more agile... way to deliver eLearning and meet a wide range of training needs. Go1 provided access to thousands of courses and tailored packages, making it easy for staff to find relevant training. The new system increased engagement, with 20,000 to 21,000 monthly portal hits. Staff now access learning on the go and choose courses that fit their roles, boosting participation and satisfaction.
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Meridian LMS helped the City of Fort Lauderdale improve employee training. The city needed a flexible system for over 2,500... employees. Meridian LMS provided custom learning paths, easy integration, and strong tracking tools. Employees became more engaged and satisfied. Training processes became easier and more cost-effective. The city saw better performance and compliance with training rules.
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Northpass helped Bonfire build and scale Bonfire Academy for government procurement teams. Bonfire needed a way to educate users without... growing its customer excellence team. Northpass provided an LMS that was easy to scale and customize. Bonfire saved 2,000 hours a year by removing 1:1 training. 100% of implementations now use Bonfire Academy, reducing support tickets and speeding up onboarding. 25% of organizations use the academy, leading to more informed users and better customer experiences.
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The Central Provident Fund Board (CPFB) wanted to improve volunteer engagement and learning for their CPF Volunteering program. They faced challenges... with manual processes and low engagement using previous platforms. CPFB used Gametize to create the CPFV app, which included quizzes, flashcards, and interactive challenges. The app helped automate volunteer management and made learning more engaging. As a result, they saw over 5,500 players, 66,000+ submissions, 24,500+ comments, and a 68.76% engagement rate.
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Learning Pool Platform helped Smarter Digital Services meet strict accessibility regulations during the pandemic. The team needed to train public-sector... organizations quickly, but face-to-face sessions were not possible. They used Learning Pool to create and deliver online courses, including digital accessibility and plain English writing. The platform let them offer personalized, gamified learning and set up a subscription system for broad access. This helped councils across the UK meet government deadlines for accessible digital services.
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Learning Pool Platform helped Smarter Digital Services meet strict accessibility regulations during the pandemic. The team needed to train public-sector... organizations quickly, but face-to-face sessions were not possible. They used Learning Pool to create and deliver online courses, including digital accessibility and plain English writing. The platform let them offer personalized, gamified learning and set up a subscription system for broad access. This helped councils across the UK meet government deadlines for accessible digital services.
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Nintex Automation K2 helped the County Court of Victoria move from paper to digital processes. The court needed to handle... too much paperwork and wanted a better way to manage cases. Nintex Automation K2 digitized their case management and made it easier to capture information. Audit time dropped by 88%. Processing court orders became 90% faster.
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MyGov helped Chickasha, Oklahoma, move to a fully online permitting system. The city wanted to improve workflow and automate processes.... MyGov provided modules like credential manager, permits and inspections, electronic plan review, and GIS mapping. Chickasha now automates data collection, controls processes, and enforces regulations in one place. The new system makes daily operations easier and helps the city serve citizens better.
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Comsof Heat by IQGeo helped Amsterdam City plan a large district heating network. The city needed to reduce carbon emissions... and become climate neutral by 2050. They used the software to test many scenarios and understand the spatial impact of tripling the network size. The tool gave clear insights on locations, piping, and costs. Amsterdam City is now ready for the next phase of their district heating project.
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Zello Work helped the City of Denton’s Solid Waste and Recycling Department improve team communication. Their old push-to-talk phones had... poor connectivity and coverage. Zello Work on Kyocera rugged devices gave them reliable, instant communication and better audio. The department saw cost savings and higher efficiency. Almost all 130 staff now use Zello Work for dispatch and team calls. The solution is easy to use and manage, making work safer and more efficient.
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Agile Law Execution Factory (ALEF) helps the Dutch Tax and Customs Administration manage tax law changes. DTCA processes millions of... tax returns and collects billions in revenue. ALEF uses JetBrains MPS to let experts write tax rules in natural language. This makes it easy to update rules when laws change. The system generates code for the FICO Blaze rule engine, supporting fast and accurate tax calculations.
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Matrix42 IGA helped Metsähallitus make identity management easy. Metsähallitus needed a modern, flexible solution to replace their old identity management... systems. They chose Matrix42 IGA after a public tender. The new system made onboarding and offboarding faster. It is easy to use and ready for future needs. Metsähallitus now saves time and has a better way to manage user identities.
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Talkspirit helped the Mairie de Venelles modernize internal communication. Before, staff relied on email and phone, making it hard to... share information, especially for field agents. With Talkspirit, all agents now access news, HR info, and updates in one place. The platform made team exchanges faster and more dynamic. It also reduced internal emails and improved team cohesion. Staff can now give feedback and stay connected, whether in the office or on the field.
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Stackfield helped the city of Aschaffenburg improve digital processes and internal communication. The civil engineering department used Stackfield to manage... tasks, documents, and communication in one place. This reduced email traffic and made project tracking easier. The team mapped processes like real estate transactions and citizen requests using Kanban boards. Stackfield's support and features helped the city work more efficiently and transparently.
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Fellow LMS helped District Administration Ahrweiler improve employee training. The administration needed a way to train 400 employees efficiently and... flexibly. They used Fellow LMS to offer eLearning on data protection and IT security. Employees can now learn anytime and new hires get the same training as experienced staff. The platform is easy to use and saves time on training preparation and delivery. The administration plans to expand eLearning to more topics using both self-created and ready-made content.
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Tabidoo helped Mayors and Independents move away from Excel. The platform replaced manual processes with workflow automation. Teams now create... custom reports and use Tabidoo in nine languages. This change made data work easier and faster for government administration.
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Cloudalize helped the Province of Limburg move to the cloud. The IT department faced hardware limits and high downtime. Old... systems could not run CAD software well and caused security risks. Cloudalize provided a cost-effective, long-term solution. This saved taxpayer money and improved digital processes.
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TestComplete helped a U. S. state government agency automate testing for over 40 desktop and web apps. Manual testing took...too much time and slowed releases. The agency chose TestComplete for its easy use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
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WeWeb helps PT. Malamoi Olom Wobok (PT. MOW) manage gas operations for the Indonesian government. The platform connects field teams,... office staff, and investor relations in one system. Teams submit real-time gas reports, manage approvals, and auto-generate invoices. Admins track investor applications and monitor businesses in the Special Economic Zone. The solution uses WeWeb, Supabase, NPM, Charts, and Rest API for government operations.
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NeuralTools helped the Western Australia Department of Agriculture predict prices for less common types of Australian wool. The team used... NeuralTools to analyze nearly 6,000 records and identify key factors like wool fiber diameter. The software's Best Net Search and Live Prediction features made it easy to refine the model. After testing on over 1,500 cases, the model gave reliable price predictions. The department praised NeuralTools for its user-friendly design and ability to handle complex data.
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GRM Information Management helped a New York City government department scan and store large-format documents. The department needed to digitize... irregular-sized files and manage high scanning volumes. GRM exceeded expectations by scanning about 10,000 files in a week during testing. They then digitized 200,000 boxes of records and now scan 10,000 to 12,000 records weekly. Employees no longer handle daily scanning, office space was regained, and important documents are now easy to access and share.
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Iron Mountain InSight Intelligent Document Processing helped a European government agency digitise over five million citizen records. The agency achieved... 99.5% data extraction accuracy and over 50% savings in labor costs. Processing speed more than doubled. The solution improved citizen document access, reduced manual work, and enhanced government efficiency. The agency now delivers faster, more accurate citizen services with a digital library for key documents.
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The Town of Henrietta had a problem with too many paper records. They needed to store and find documents quickly... and save money on storage. They used DocuWare to digitize and organize their files. Now, staff can find documents in seconds instead of days. They saved over $20,000 a year on storage. They saw a return on investment in 15 months.
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Plone was used to build the Kent Connects Information Sharing Portal. The challenge was to help public organizations in Kent... and Medway share information securely online. Plone provided a flexible and secure portal for sharing documents, minutes, and agendas. The solution made it easier for 17 public organizations to work together. The portal improved collaboration and access to information across these groups.
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Adoxa helped Aabenraa Municipality gain full control over their data. Employees became proactive in fixing data issues and cleaning up... unprotected data. The system made it easy for staff to find and delete errors, leading to fast results. Managers could track data quality and progress. Adoxa created a new data culture and improved security across the municipality.
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Windward helped South Sound 911 improve police report generation. The IT team switched from a slow, inflexible tool to Windward's... reporting software. Now, staff can create or edit reports in minutes instead of hours or days. The system generates about 1,600 reports per weekday. Using Microsoft Word as an editor made adoption easy for both technical and non-technical users. Integration was simple and required just a few lines of code.
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CARA platform helped the City of Sacramento improve document management. The city faced issues with a complex, unfriendly legacy system.... CARA provided a fast, easy-to-use interface and strong search features. The city streamlined document organization and reduced operational costs. User productivity and satisfaction increased after citywide implementation.
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Lingo helped Pitt County update its government branding and communications. The county used Lingo to improve how it shares information... with the public. The new system made it easier for people to understand county news. Pitt County now has a more modern and clear way to talk to its community.
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Document Manager helped Floyd County Sheriff's Office move from a paper-based system to digital document management. The office had 135... staff and managed a large area with manual processes. Comnetix implemented the new system. In the first 90 days, the office saw immediate and significant benefits. Floyd County is now automating more processes using Document Manager.
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Fission Web System helped Niagara County Center For Economic Development control their website content and design. The staff provided strong... direction and support. The organization valued being able to manage the process themselves. The testimonial highlights the skilled support team and the system's flexibility. This case shows how Fission supports government agencies with web management.
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Sefas Harmonie Communication Suite helped the City of Bradford Metropolitan District Council modernize its print operations. The council needed a... flexible, cost-efficient print solution to handle complex documents and growing volumes. Sefas software enabled seamless migration to new systems, improved document management, and allowed use of existing resources. Bradford avoided major new hardware investments and improved communication with citizens. The solution supported both print and electronic document delivery.
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Salsa Digital used Algolia and Drupal to build a secure, flexible enterprise search for Geoscience Australia. The challenge was to... enable search on static websites powered by QuantCDN, improving security and scalability. The solution captures metadata in Drupal, injects it into HTML headers, and feeds it to Algolia using custom Nuxt.js code. This approach delivers a customizable search experience across multiple Geoscience Australia sites. The project highlights integration of static site security with advanced search capabilities.
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Hyland OnBase helped the State of Ohio start its digital transformation. The state worked with Hyland Global Services for five... years. They had regular meetings and planning sessions. The partnership led to over 50 projects. Thousands of users across state agencies benefited from the solution. The ongoing support ensured the system could grow with the state's needs.
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ADAudit Plus helped Uganda National Roads Authority improve Active Directory security and compliance. UNRA faced challenges in managing and auditing... their Windows environment. ADAudit Plus provided tools to automate user provisioning, audit changes, and track logons. The solution gave full visibility into Azure AD changes and enabled self-service password resets. UNRA enhanced their security and compliance with these features.
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ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to... work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mobile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.
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TeamSupport helped Harris Govern fix slow and complex reporting. Before, building reports took a week and required manual work across... three systems. After using TeamSupport, Harris Govern built reports in minutes. The platform gave them one knowledge base, easy access to metrics, and time-saving processes. This improved their customer support and made tracking issues much easier.
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CA Dept of Health Care Services used Atlassian cloud to improve their work. They wanted better tools for their teams.... Atlassian cloud helped them work together more easily. The department saw faster project delivery. Teams shared information better. The new system made their work smoother.
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everything HelpDesk helped the City of Simi Valley replace outdated HEAT software. The city needed a help desk solution that... worked with Linux, was easy to use, and cost less. everything HelpDesk integrated with their systems and allowed easy upgrades. The city avoided extra training costs and kept support within budget. Technicians and end users found the new system simple and effective.
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BOSSDesk replaced the City of Albany's old IT ticketing system. The city needed a modern IT service desk and service... catalog. BOSSDesk offered a user-friendly interface and customizable forms. The new system improved service management and made it easy for users to request services. The city received strong support from BOSS Solutions and positive feedback from users. The solution now supports many departments for both internal and external users.
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SysAid ITSM helped Grand Traverse County modernize IT service for 95,000 residents. The county replaced manual asset tracking and inconsistent... ticketing with AI-powered workflows and ITIL-compliant processes. Automated asset management saved weeks of labor and improved billing accuracy. First call resolution is expected to rise from 60% to the high 90s. SysAid's reporting tools and responsive support increased trust and user adoption.
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C2 ITSM helped Ville de Belœil speed up service management. The city now processes subsidy requests in just seven minutes... using automation and a central portal. Over 7,400 library loan requests were handled online in 18 months. The CMDB automates 581 recurring IT tasks yearly, improving reliability. C2 ITSM supports multiple city divisions, making operations more efficient and transparent.
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Brent Council's call centre had trouble responding to customer emails quickly and consistently. Their old system was slow and made... it hard to meet service targets. They chose Eptica Email Management to help organize and speed up email replies. With the new system, email response time dropped from 30 minutes to 10 minutes. Agents now use templates and have better tools, making their work easier and faster. The team is happier and can answer more customer questions each day.
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GoTo Connect helped Glamorgan Spring Bay Council update its old and expensive phone system. The council needed a flexible solution... to serve its community better. With GoTo Connect, they reduced costs and only pay for the features they use. The new system allows easy customisation. The council now serves residents and businesses more efficiently.
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Splunk helped the City of Gold Coast improve its data management and security. The city used Splunk's platform to gain... better visibility and control over its IT systems. This led to faster problem detection and resolution. The solution supported the city's digital transformation and public service goals.
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ADAudit Plus helped Uganda National Roads Authority improve Active Directory security and compliance. UNRA faced challenges in managing and auditing... their Windows environment. ADAudit Plus provided tools to automate user provisioning, audit changes, and track logons. The solution gave full visibility into Azure AD changes and enabled self-service password resets. UNRA enhanced their security and compliance with these features.
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MobileFrame helped the City of Hartford move from paper-based processes to a mobile solution. The city used MobileFrame to deploy... apps for inspections, asset tracking, and work orders across many departments. The platform let staff collect data on different devices and sync it with business systems. This change cut clerical data entry costs, improved data accuracy, and boosted workforce productivity. Leadership now makes better decisions with real-time data.
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Qlik Sense and Qlik Analytics Platform helped OSITRÁN cut reporting time from weeks to hours. The agency unified its data,... improved data quality, and made information more accessible. Staff now use dashboards for clear, fast insights. Collaboration and data sharing improved across teams. OSITRÁN increased transparency and won an award for best practice in public management.
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Qlik Sense and Qlik Analytics Platform helped OSITRÁN cut reporting time from weeks to hours. The agency unified its data,... improved data quality, and made information more accessible. Staff now use dashboards for clear, fast insights. Collaboration and data sharing improved across teams. OSITRÁN increased transparency and won an award for best practice in public management.
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Infor CloudSuite Public Sector helped Saint Paul, Minnesota, modernize its ERP and HR systems. The city replaced legacy infrastructure with... a secure, scalable cloud platform. This unified finance, HR, and supply management, and improved workforce agility with mobile access and automation. The new system supports smarter decisions and efficient public services. Saint Paul now has a strong foundation for AI and advanced analytics.
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Stonefield Query helped LOGIS, a government technology consortium, solve their need for an easy ad-hoc query tool. LOGIS needed a... solution that worked across complex networks and allowed custom scripting. Stonefield Query Software Developers Kit was customized for LOGIS and deployed to over 260 end users. The tool integrated smoothly and required only half a day of training for users. LOGIS now relies on Stonefield Query for daily reporting and data mining.
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InetSoft's Geographic Business Intelligence helped a mid-sized city's Police Department address rising juvenile crime. The department used dashboards and heat... maps to analyze crime patterns and police costs. They found that budget cuts to youth services saved $142,000 but increased police costs by $894,000. The solution combined GIS and BI tools for crime mapping, patrol optimization, and performance monitoring. This improved resource allocation and crime prevention strategies.
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Toucan Toco helped Pôle Emploi give 400 directors real-time access to HR analytics. The platform deployed in 8 weeks and... reached 80% weekly adoption. HR data became easy to use, reducing turnover and absenteeism. The solution is simple, secure, and works on any device. Pôle Emploi improved its HR department's role as a business partner.
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Sisense Fusion helped Fayetteville PWC, a public utility in North Carolina, make advanced analytics easy for over 600 employees. The utility used... Sisense to track electricity demand, monitor key operational metrics, and create dashboards for all divisions. Staff found Sisense simple to use, needing little training and minimal IT support. The solution replaced older, complex BI tools and improved agility and flexibility. Fayetteville PWC quickly saw positive changes and continuous improvement with Sisense.
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DEV IT delivered a unified online ERP system for Gujarat Industrial Development Corporation (GIDC). GIDC faced issues with an outdated,... unreliable legacy system. DEV IT replaced it with a digital ERP platform using Microsoft and Oracle technologies. The new system connects 15 core modules and automates workflows. GIDC now benefits from real-time data, transparent operations, and faster decision-making across 200+ industrial estates. This project set a new standard for state-level industrial management in India.
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Unanet ERP helped Qlarant, a large government contractor, cut month-end close time to eight days. Qlarant used Unanet to automate... fixed asset entries, integrate travel and expense management with Concur, and modernize procurement. The solution improved financial reporting accuracy and efficiency. Qlarant also enhanced project information flow and vendor relationships. The partnership enabled better compliance and streamlined workflows.
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HyperTeam used its PM Toolbox to build a digital workplace for Collier County Public Utilities Department's Engineering & Project Management Division. The solution included... a cloud-based SharePoint 2016 system with modules for project approval, management, and reporting. Project managers now track and manage projects, collaborate, and generate reports in minutes instead of days. The new system improved work efficiency and centralized project data. The solution also enabled quick, organized documentation and easier project coordination.
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Comune di Biassono needed a way to check Green Pass certificates for employees and citizens during the pandemic. They chose the... eGreenPass L device from EcosAgile. The device reads all types of certificates quickly and sends email notifications for negative results. It also connects to a small printer for real-time validation receipts. This helped the Comune control and verify building access more easily.
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Foundant's Grant Lifecycle Manager helps Nebraska Arts Council manage grants. Jennifer Dreibelbis says the tool is adaptive and accessible. It... streamlines work for federal arts agencies. The council uses it to make their grant process easier. The solution supports efficiency and better workflow. This helps the team focus on their mission.
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FileMaker helped the Georgia Department of Agriculture’s Food Safety Division automate training data management. Before, staff spent almost 40 hours... a week on manual records maintenance. The new FileMaker-based system cut this time by 90%. Inspectors now get information faster and are more engaged. The team values the partnership with The Scarpetta Group for their expertise and support.
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NewOrg helped the Conway Police Department improve its Community Crisis Response Team. Before NewOrg, the team used a single spreadsheet... to track data, which made reporting and analysis hard. NewOrg provided a centralized data management system. This system made it easy to record and access community interactions, create reports, and analyze data. The team now works more efficiently and can better serve people with mental health concerns.
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ONLYOFFICE Docs helped the city council of Reus move to online document editing. The council needed a simple, affordable, and... open-source solution for its 700+ employees. They chose ONLYOFFICE Docs for its easy integration with Nextcloud, low resource use, and support for many formats. Employees can now edit and collaborate on documents in real time from their browsers. The familiar interface made switching easy. Compatibility with Microsoft Office and LibreOffice formats was key for smooth work.
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Tamkeen organized the Bahrain Shopping Festival, aiming to boost customer interaction. They needed a solution to enhance engagement post-purchase. Unique... Computer Systems implemented a digital points and draw automation system. This system allowed shoppers to earn points and participate in raffles. Over 20,000 shoppers were engaged, and the festival generated over 11 million Bahraini Dinars. Daily sales increased by 30% compared to the previous year.
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OutSystems helped ACT Revenue Office cut refund processing time by 90%. The agency replaced old paper-based systems with self-service portals.... This eliminated 90,000 annual paper notices and reduced emails by 65%. The new solution improved operational efficiency and made services easier for half a million taxpayers. ACT Revenue Office now processes tenant refunds much faster and has better reporting.
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Quickbase helped the City of Philadelphia Department of Planning and Development improve public service delivery. The department faced challenges with... external access, disparate tech stacks, and collecting information during COVID-19. They used Quickbase to build apps for rent assistance, homebuyer grants, and eviction diversion. This made communication with the public easier and streamlined data collection. The team managed projects efficiently with limited resources and gained agility to make changes quickly.
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Comscore used Ad Metrix and MMX to help the Federal Trade Commission track online film advertising. The FTC used this... data to see where movie studios placed ads. They checked if ads matched site content and audience demographics. This helped the FTC support its consumer protection work. Comscore gave the FTC accurate digital advertising intelligence.
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RingCentral Contact Center helped Public Sector Partnership Services replace an old, costly phone system. The new cloud contact center supports... hybrid work and improves customer service. PSPS now uses advanced analytics to manage call volumes and staffing. The solution enabled £23m in savings from 2010 to 2020, with £9m more expected by 2030. Integrations with Halo ITSM and CRM are planned for more efficiency.
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Flowfinity helped the City of Cincinnati improve field service management for its Wastewater Collection Division. The division replaced paper forms... and rugged laptops with Flowfinity's no-code workflow apps. This change made it easier for field technicians to collect and access data. The city saved $87,500 in hardware costs and $76,000 in annual call center costs. Flowfinity increased field efficiency by 30% and reduced IT workload.
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Thinkproject Commercial & Contract Management helped Coastal Partners manage contracts for 246km of UK coastline. The challenge was to keep... project managers, contractors, and the supply chain connected across a large area. Thinkproject provided a central platform for communication, early warnings, and defect management, all in a NEC4 compliant space. This solution improved collaboration, transparency, and trust, reducing risks of delays and disputes. The platform made processes simple and automated, leading to high standards and effective project delivery.
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PingPilot helped the Indiana Department of Workforce Development handle a surge in online queries during the pandemic. The agency added... chat, SMS, and email options to its website. Staff could answer questions quickly, even while working from home. The chat system was set up in less than a day. About 20% of queries soon came in via SMS. The solution made it easier for citizens to get help with jobs and unemployment.
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TestComplete helped a U. S. state government agency automate testing for over 40 desktop and web apps. Manual testing took...too much time and slowed releases. The agency chose TestComplete for its easy use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
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TestComplete helped a U. S. state government agency automate testing for over 40 desktop and web apps. Manual testing took...too much time and slowed releases. The agency chose TestComplete for its easy use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
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TestComplete helped a U. S. state government agency automate testing for over 40 desktop and web apps. Manual testing took...too much time and slowed releases. The agency chose TestComplete for its easy use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
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TestComplete helped a U. S. state government agency automate testing for over 40 desktop and web apps. Manual testing took...too much time and slowed releases. The agency chose TestComplete for its easy use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
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Betty Blocks helped the City of Zaanstad replace its legacy GWS system. The city needed a new system for youth... care services and built it with Betty Blocks and Ilionx. They launched the first app in 10 days. Administrative efficiency for youth care improved by 40%. Zaanstad now saves €620,000 each year and only needs 4 backend developers instead of 10. Over four years, they saved €2.4 million and developed 7 applications in 3 years.
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CommCare helped the Ministry of Health and Population in Malawi improve supervision of health facilities and programs. The digital integrated... supportive supervision tool is used by district health management teams and MoHP managers. Dimagi supported the move to local ownership and technical capacity transfer. The solution helps with case management, decision support, action management, and visualizations. This has made monitoring and decision-making easier for the health sector in Malawi.
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Nextcloud helped the Republic of Serbia enable secure, on-premises collaboration. NETcom System d.o.o. implemented the solution for the Serbian National... Assembly. Deputies can now share files and work together efficiently. All data stays safe on their own servers. The deployment ensures compliance and data privacy for government operations.
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Rossum, integrated with Coupa, helped Maximus cut invoice processing time by 85%. The AP team reduced manual work and errors... caused by poor OCR. Invoice processing dropped from up to 8 minutes to under 30 seconds. Maximus also reduced AP staff by 20% and achieved 95% data extraction accuracy. The solution improved efficiency and accuracy for government services operations.
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InterSystems HealthShare helped the Georgia Statewide Social Care Integration Platform connect health and social care data. The platform improved whole-person... care by sharing information across agencies. This led to better coordination and outcomes for people in need. The solution supports government health and social services integration. It enables secure data exchange and real-time access to records.
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Datatonic used Google Cloud and AI to help UNDP improve energy planning. They built a machine learning model to find... solar energy assets in Africa using satellite images. The solution used over 40,000 images and open-source tools for labeling. This helped UNDP plan energy infrastructure for millions of people. The project shared open source code for others to use.
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erwin Data Modeler helped a large government agency fix data problems. Before, each developer used their own database structure. This... caused data confusion and slow work. With erwin Data Modeler, the agency made data rules and set up one way to manage data. Teams now work together better. The agency saves money and works faster. Data is more accurate and follows rules.
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forms. app helped London Borough of Redbridge HAF improve their provider application process. The team switched from Microsoft Forms to...forms.app for better usability and easier document uploads. Providers found the new forms much easier to complete and praised the quick application process. The HAF team saved time and managed applications more easily. Cleo Wilson rated forms.app 9 out of 10 for satisfaction.
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docEdge DMS helped Gujarat Water Supply and Sewerage Board manage key documents. Before, they moved paper documents by hand and... had no central system. The new solution made it easy to store and find documents in one place. Staff can access files based on their permissions. The system improved how they process financial documents and deliver services on time.
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Access provided a data archival solution for the City of Detroit’s Department of Innovation and Technology. The city needed to... preserve years of critical data from 8 HR/payroll and 3 financial legacy ERP systems. Access securely archived these records into the Fovea digital preservation platform. This helped Detroit transition to new technology while keeping full access to historical information. The solution ensured compliance and cost-effective data management.
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Mailchimp’s API and automations helped Talk London, a platform by the Greater London Authority, boost civic engagement. The team used... a custom integration and automated journeys to make it easier for Londoners to share their ideas. This improved participation in city policy making. The solution streamlined communication and increased feedback from residents. The platform now connects more people to local government.
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Versatile Professional SaaS helped the City of Encinitas modernize its records management. The city struggled with outdated systems and lost... files before switching to Zasio. The new solution made records easier to manage and improved transparency. Staff found the search bar and label design features very helpful. Multiple users can now access records at once, saving time. The city praised Zasio for strong support and reliable delivery.
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Elections Saskatchewan used Envoke to improve email engagement and stakeholder communication. They needed a secure, Canadian-based platform to protect voter... data and support their outreach. Envoke provided strong data privacy, easy branding, and efficient list management. The team measured success by open rates, click rates, and ease of use. Envoke helped Elections Saskatchewan engage 12,000 contacts and streamline hiring for elections.
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Tamkeen organized the Bahrain Shopping Festival, aiming to boost customer interaction. They needed a solution to enhance engagement post-purchase. Unique... Computer Systems implemented a digital points and draw automation system. This system allowed shoppers to earn points and participate in raffles. Over 20,000 shoppers were engaged, and the festival generated over 11 million Bahraini Dinars. Daily sales increased by 30% compared to the previous year.
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Doxim helped the City of Olathe, KS, launch a rapid-response payment arrangement program during the pandemic. The city needed a... fast way to help residents manage payments. Doxim provided a solution for customer communications and payment management. This allowed the city to support residents quickly and efficiently. The program improved service delivery during a critical time.
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Mailchimp’s API and automations helped Talk London, a platform by the Greater London Authority, boost civic engagement. The team used... a custom integration and automated journeys to make it easier for Londoners to share their ideas. This improved participation in city policy making. The solution streamlined communication and increased feedback from residents. The platform now connects more people to local government.
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Zivver helped Armagh City Banbridge and Craigavon Borough Council protect sensitive emails and prevent data loss. The council needed a... user-friendly tool for secure email and large file sharing in Outlook. Zivver offered an intuitive interface, secure file transfer up to 5TB, and smart alerts for sensitive data. Staff now share large and sensitive files easily and securely. The reporting dashboard shows frequent use, proving the solution is simple and effective.
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Marigold Loyalty and Marigold Grow helped Virginia Lottery launch a new loyalty program. The program aimed to better understand players... and boost engagement. In six months, membership grew to 530,000 with a 72% active participation rate. Over one million prize entries were recorded. Loyalty members saw only a 3% spending decline, compared to 15% for non-members. The program used gamification, data-driven personalization, and interactive challenges to drive results.
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Kenny Phimmachack, a Management Analyst II at the City of Fresno, uses Corrigo for facilities management. He tracks work orders... and creates custom reports for accounting. Corrigo helps verify work orders and track costs for fixed charges and additional modifications. It also allows citizens to report issues, like plumbing, which are then addressed by the city.
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Aberdeen City Council faced challenges with the Freedom Of Information Act, leading to a rise in Subject Access Requests. They used paper... documents and marker pens for redaction, which was time-consuming and costly. By implementing e-Redact, they moved to electronic redaction, saving 40% in time. This solution allowed them to process more requests efficiently and reduced costs associated with photocopying. The council found e-Redact easy to use and highly cost-effective, improving their response times significantly.
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Egen built the Utah Wildlife Habitat Analysis Tool for the Utah Division of Wildlife Resources. DWR needed a better way... to share wildlife and plant data with land planners. Egen used Google Cloud and Esri GIS tools to create an online portal that combines data from many sources. The tool lets users see environmental impacts for specific land parcels. DWR staff can update the data and use dashboards for insights. The tool helps protect wildlife and supports smarter land planning.
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GPS Insight helped the City of Las Vegas manage a fleet of 1,300 vehicles and equipment. The city used GPS... Insight for real-time asset tracking, maintenance monitoring, and route optimization. This led to cost savings on maintenance, labor, and parts. The system helped extend asset life and improved resale value. The city also benefited from better preventive maintenance and more efficient fleet operations.
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Loc8 helped Queensland Parks and Wildlife Service move from paper-based to real-time digital operations. The agency manages 700 rangers, 350... contractors, and 44,000 assets. Loc8 provided advanced integrations, custom portals, and real-time asset tracking. This improved visibility, efficiency, and allowed mobile workers to report issues instantly. The digital system reduced audit time and resource costs, streamlining park management across Queensland.
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Oneserve helped Hillingdon Council manage damp and mould in 10,000 properties. The council used Oneserve to log, track, and resolve... each issue. The system improved data for property profiles and enabled targeted interventions. Tenant engagement and satisfaction increased due to transparent processes. The number of complaints about damp and mould went down. The council stayed compliant with regulations.
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Fieldman Field Service Management helped the City of South Daytona deploy Mueller Smart Water meters. The city needed to verify... every meter installation and improve data accuracy. Fieldman integrated with Sentryx Water Intelligence for instant installation checks. This let teams fix problems right away. The city saw a 56% increase in technician efficiency and verified 100% of meter installations. They also created a digital catalog of meters.
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Genesys Cloud CX helped NSW Department of Communities and Justice transform its contact center. The solution enabled personalized experiences at... scale. The department improved efficiency and customer engagement. Genesys provided AI-powered automation and digital customer engagement tools. The contact center now delivers better service to the community.
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Talkdesk helped Ninefold transform its customer support with AI-powered automation. Ninefold supports a network of pest control companies and about... 40,000 active customers. With Talkdesk Copilot, agent productivity increased by 30%. Workforce Management saved $25,000 through voluntary time off. Customer Experience Analytics led to satisfaction scores as high as 4.9 out of 5 and 93% positive interactions.
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NiCE CXone Mpower helped the County of San Diego improve emergency response and customer service. After a major flood, the... county used CXone Mpower to quickly set up new IVR prompts and queues for disaster relief. The platform enabled remote work, real-time reporting, and SMS reminders for callbacks. In three weeks, the county handled over 10,000 calls and processed 6,000 aid applications, distributing $5.7 million. Missed callbacks dropped by 40%, abandonment rates fell 10%, and wait times went from two minutes to almost zero.
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Yeastar P-Series Software Edition helped FDA Thai upgrade from a Cisco system. FDA Thai needed more flexibility to connect different... endpoint protocols. Yeastar offered strong compatibility with analog, E1 trunks, and many SIP devices. FDA Thai used Yeastar Linkus with Microsoft Teams to improve internal communication. Remote Access Service made managing remote staff secure and easy. Auto-provisioning let FDA Thai set up over 500 IP phones quickly and simply.
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Avaya Experience Platform helped Leon County Government centralize and modernize communications. The county faced outdated systems and needed better availability... and workforce optimization. Avaya delivered a secure, open platform that improved productivity and reduced IT workload. The solution enabled fast response to emergencies and greater agility for 800 employees serving 275,000 citizens. Leon County now adapts quickly to changing needs and saves costs with enhanced technology.
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Awaken Intelligent Agent helped NHS Test & Trace during the Covid-19 pandemic. The challenge was to onboard 20,000 new homeworking... agents quickly and link multiple legacy systems. The solution provided real-time agent guidance and dynamic scripting, meeting strict government regulations. The platform enabled 241,000 script runs per day, supporting agents with no prior contact centre experience. This improved call handling and supported the UK's public health response.
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Awaken Intelligent Agent helped NHS Test & Trace during the Covid-19 pandemic. The challenge was to onboard 20,000 new homeworking... agents quickly and link multiple legacy systems. The solution provided real-time agent guidance and dynamic scripting, meeting strict government regulations. The platform enabled 241,000 script runs per day, supporting agents with no prior contact centre experience. This improved call handling and supported the UK's public health response.
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Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a... ticketing system for website issues and gather feedback. This revealed problems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
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Opiniator helped the Departments of Transportation in Florida and Georgia improve rest area feedback. Before, they used paper comment cards,... which delayed issue resolution by weeks. With Opiniator, visitors gave instant feedback using their phones. This let maintenance contractors fix problems right away. The time to contact visitors dropped from over a month to just a few days. Contractor accountability and performance tracking also improved.
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PocketSurvey's Housing Stock Condition mobile surveying app helped Islington Council survey residential buildings onsite using tablets and smartphones. The council needed... a user-friendly, efficient solution for stock condition surveys. They found the app easy to set up, with everything working within 20 minutes of downloading the demo. The app's clear design and strong functionality improved their surveying process.
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Feedbackly helps the City of Helsinki collect feedback from museum visitors using Feedbackly Terminals. Surveys are available in multiple languages,... including Finnish, Swedish, and English. The city gathers up to 1400 survey responses per week. Results are analyzed weekly and shared with facility teams. KPIs like NPS and CSAT help track and improve customer experience at city museums.
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Mopinion’s feedback software helps rijksoverheid. nl improve the user journey for Dutch citizens. The website team needed to make information...easy to find and understand. They used Mopinion to collect user feedback and understand visitor needs. Privacy compliance and GDPR were key reasons for choosing Mopinion. The solution supports people-centric improvements and secure data handling.
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Davies used Robotic Process Automation (RPA) to help a large UK government agency clear a backlog of 1. 25 million transactions....They implemented Azure Cognitive Services to read handwriting and automated nearly 285,000 transactions in 8 months. 96% of cases were processed successfully, with 98% record accuracy. The solution let staff focus on higher-value work and reduced manual errors.
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Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted online customer information to update their OPENRevenues... system directly. They also aimed to let customers access bills and account details online. After launch, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
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Dotdigital helped Ordnance Survey boost email revenue by 105%. The team shifted from promotional to content-only emails during lockdown. Engaged... subscribers grew from 329,820 to 469,541 in just over 6 months. Email revenue rose from £494,869 to £708,353, hitting 107% of the target. Revenue per click increased from 52p to £1.29, while 19% fewer emails were sent.
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Document Manager helped Floyd County Sheriff's Office move from a paper-based system to digital document management. The office had 135... staff and managed a large area with manual processes. Comnetix implemented the new system. In the first 90 days, the office saw immediate and significant benefits. Floyd County is now automating more processes using Document Manager.
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Caspio helped the Tennessee Department of Health manage data from many sources without extra IT costs. The department used Caspio... to build apps like invoice tracking, inventory control, and contract management. One project cost half as much with Caspio compared to the old way. Invoice tracking went from needing three or four employees to just one. Contract tracking work dropped from eight employees to two. Caspio improved financial transparency and saved taxpayer money.
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Knack helped Hobson's Bay improve city operation workflows. The solution focused on custom CRM, online database, and asset management. Hobson's... Bay used Knack to streamline work orders and project management. The case highlights better business operations for a government organization. No specific metrics or numbers are mentioned in the content.
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Marigold Loyalty and Marigold Grow helped Virginia Lottery launch a new loyalty program. The program aimed to better understand players... and boost engagement. In six months, membership grew to 530,000 with a 72% active participation rate. Over one million prize entries were recorded. Loyalty members saw only a 3% spending decline, compared to 15% for non-members. The program used gamification, data-driven personalization, and interactive challenges to drive results.
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Swift Digital helps the Australian Small Business and Family Enterprise Ombudsman send important emails and newsletters. The Ombudsman uses Swift... Digital features like polls, read more, and YouTube videos. This makes their communication timely and effective. Swift Digital ensures messages reach the right people every time.
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Asset Panda helped a state government agency improve IT asset management. The agency struggled with Excel and Lansweeper, making tracking... and workflows hard. Asset Panda gave them a central place to manage over 20,000 assets. Workflows became easier and software license tracking improved. The agency rated the improvement 8 out of 10, with big time savings and better accuracy.
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Wasp inventory management software helped Bay Area Air Quality Management District fix inventory tracking. Before, staff wasted up to 750... hours a year searching for parts. The new system uses barcodes and central supply rooms. Now, finding parts takes less than five minutes. Technicians spend more time on important work. The group can track inventory, avoid shortages, and negotiate better prices. Customer service improved because repairs happen faster.
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Iron Mountain InSight Intelligent Document Processing helped a European government agency digitise over five million citizen records. The agency achieved... 99.5% data extraction accuracy and over 50% savings in labor costs. Processing speed more than doubled. The solution improved citizen document access, reduced manual work, and enhanced government efficiency. The agency now delivers faster, more accurate citizen services with a digital library for key documents.
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MediaFiler Mediabank helped Waterschap Vallei en Veluwe manage photos better. The organization wanted a professional system for their marketing and... communication teams. They set clear rules for photo uploads and kept the library up to date. The system is easy to use and fast. It made approving secure photo requests much simpler for managers.
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Zebra Technologies helped Nicholasville Fire Department improve emergency response. The department used Zebra's mobile technology for faster data capture. This... made their operations more efficient. Firefighters could access information quickly. The solution improved communication and workflow. The department now responds to emergencies better.
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MaintainX helped the Public Works Department of the Cayman Islands move from paper-based work orders to a digital system. The department faced... slow response times and limited visibility with their old process. MaintainX made data migration easy and gave real-time tracking for work orders. Managers now see task progress and create reports faster. The team serves their clients more efficiently with better resource allocation.
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Sofa helped une métropole française launch a new eco-district with its meeting animation tool. The city used Sofa to create... project rooms, share architectural plans, and manage community interviews. Team members worked together in real time, presented budget details, and sent meeting summaries. Sofa made remote collaboration easier and meetings more productive. The solution supported document sharing, live editing, and video conferencing for the project team.
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Stadt Zirndorf needed a secure and GDPR-compliant way for staff to communicate. Their old system using WhatsApp did not meet... legal requirements. They tried building their own messenger and testing other solutions, but these did not work well. They chose Teamwire for its easy user management, strong support, and secure cloud hosting. Now, staff can communicate easily and safely, even during emergencies.
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eXo Platform helped the City of Lunel create a digital workplace. The city wanted to improve employee experience and efficiency.... eXo Platform provided a full-featured solution with knowledge management and social networking. The platform included mobile access, integrations, and security. The City of Lunel now has a smart, connected workplace for its staff.
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Jostle helped Fraser Valley Regional District replace a clunky SharePoint intranet. Employees struggled to find information and relied on mass... emails for updates. FVRD launched Jostle with a team-building event to boost adoption. Jostle became a daily hub for news, updates, and social events. The platform reduced email clutter and made information easy to find. Jostle is now essential for internal communication and culture at FVRD.
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USGS uses ThoughtFarmer's intranet to improve data access and collaboration. The intranet saved time by reducing interruptions and made information... easily accessible. Employees added 1,900 new pages since launch. The intranet also streamlined processes like equipment scheduling. USGS recouped its investment in ThoughtFarmer.
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Mattermost helped Air Mobility Command (AMC) run its largest readiness exercise, Mobility Guardian 23. AMC used Mattermost-powered ChatOps for instant... updates and fast problem-solving. The platform kept sensitive data safe with secure, on-premises deployment and audit trails. AMC integrated Mattermost with Puckboard for flight crew scheduling. ChatOps improved communication, situational awareness, and decision-making for AMC teams during the exercise.
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Impero Connect helped BAR-organisatie secure remote access for external vendors. Before, many remote tools made it hard to track who... accessed servers. Impero Connect gave them one tool with strong controls, multi-factor authentication, and session logging. Now, only Impero Connect is allowed through firewalls. All remote sessions are logged and recorded. This helps BAR-organisatie meet data protection rules and respond to audits or breaches.
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eGain SelfService and eGain Knowledge+AI helped a US federal agency improve citizen engagement. The agency faced fragmented information and rising... costs. eGain provided a single source of truth and guided help for agents and citizens. The agency saw a 21% drop in customer service costs, saving $6.5 million in 3 years. Full payback was projected within 9 months. The solution increased answer accuracy and reduced turnaround time.
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Rocket. Chat helped the City of Cologne secure digital collaboration for 20,000 employees. The city faced risks from shadow IT...as hybrid work increased. They needed a secure, compliant platform for internal and external communication. Rocket.Chat's on-premise, open-source solution met strict data privacy and regulatory needs. Employees now use Rocket.Chat for faster, safer real-time communication, replacing outdated tools.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Haptik built the MyGov Corona Helpdesk, a WhatsApp chatbot, for the Government of India. The goal was to fight COVID-19... misinformation and provide accurate information in English and Hindi. The chatbot was deployed in just five days. It answered over 1.09 billion queries and served more than 84 million users. This helped keep citizens informed and reduced panic during the pandemic.
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Swiftype helped the City of Wilson improve its website search. The city wanted citizens and employees to find information faster... and easier. Swiftype replaced an unreliable search tool and gave real-time analytics. During Hurricane Matthew, the city used search data to respond to citizen needs. The new search led to more website use and better service for everyone.
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KSmart-RFID helped Punjab and Haryana High Court (PHHC) improve their library services. PHHC needed a way for patrons to check... in and check out books easily. They also wanted to stop book misplacement and improve security. LIBSYS installed KSmart-RFID tags on 100,000 books and documents. The system included self-checkout kiosks, RFID book drops, and security gates. This reduced lost books and made the library more efficient.
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Conga Composer and Conga Sign helped Diplomatic Language Services automate contract management in Salesforce. The company saved over 340 hours... and boosted productivity per record by 70%. They also saved $6,200 in licensing costs. DLS provides language services to federal, military, and private clients. Document automation and eSignature improved their contract workflows.
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ASTRID is a government-owned network in Belgium. It serves emergency services with TETRA technology. They chose Cerillion's BSS/OSS suite. Cerillion... improved billing and service management. ASTRID now handles complex communications better.
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Amilia helped Homewood-Flossmoor Park District move from print brochures to online registration. The district saw a 44% increase in online... revenue over two years. Staff saved time by reducing brochure prep and managing programs closer to start dates. Residents found registration easier and more accessible. The district now uses Amilia and Pidj to improve communication and operations.
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EGroupware helps Stadt Ochtrup manage daily city administration for 20,000 residents. The city uses EGroupware for 90 users since 2009.... They chose it for its low cost, easy use, and mobile device support. Key features used include email, address book, group calendar, and wiki. EGroupware keeps all users up to date and saves time with easy data management. The support team is friendly and quick to help.
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IceWarp Mail Service and Security Suite helped Carabineros de Chile upgrade their email system for 80,000 police officers. The police force... needed a reliable, fast, and cost-effective email tool after problems with previous providers. IceWarp delivered increased speed, zero crashes, and a user-friendly interface. The solution enabled nationwide communication, cloud security, and 24/7 support. Carabineros de Chile have used IceWarp for over 15 years without issues.
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Syncrify helped Canada Post move large PC image files from Ottawa to sites across Canada. Canada Post needed to keep... backup images at each site for easy switching between versions. They installed Syncrify server in Ottawa and Syncrify Client at remote locations. The solution let them push files and roll back to older images when needed. Synametrics customized Syncrify for Canada Post, including scripts for data handling. Canada Post now manages large virtual machine images easily and is satisfied with Syncrify.
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Barracuda Cloud-to-Cloud Backup helped City of York Council protect Office 365 data after moving to the cloud. The council needed... a backup solution for data privacy, compliance, and fast recovery from ransomware or accidental deletion. Barracuda offered easy setup, granular file restores, and automatic backup of new mailboxes. The team eliminated admin tasks tied to on-premises backups. They have not needed customer or technical support since implementation.
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ONLYOFFICE Docs helped the city council of Reus move to online document editing. The council needed a simple, affordable, and... open-source solution for its 700+ employees. They chose ONLYOFFICE Docs for its easy integration with Nextcloud, low resource use, and support for many formats. Employees can now edit and collaborate on documents in real time from their browsers. The familiar interface made switching easy. Compatibility with Microsoft Office and LibreOffice formats was key for smooth work.
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HTK Horizon helps the Scottish Environmental Protection Agency send flood warning alerts to over 32,500 citizens. SEPA needed a reliable,... automated system for emergency communications. Horizon delivers real-time, targeted alerts and reduces staff workload. The platform uses geospatial segmentation and data integration for accurate, fast notifications. SEPA expanded services to include water scarcity and business continuity messaging.
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Stamp Me helped the City of Foster City launch a digital loyalty app to support local businesses. The program used... a 10-stamp digital punch card, rewarding residents with $20 vouchers for shopping at participating eateries. The city adapted the solution for contactless use during COVID-19, using NFC and QR code technology. Nearly 20,000 daytime employees and residents benefited, with businesses reporting new and returning customers. The initiative boosted the local economy and fostered community engagement.
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ShoutOUT provided an SMS solution for the United Nations Development Programme. UNDP needed to collect data from citizens and institutes... across the country and send it to a central platform. ShoutOUT's incoming SMS system let anyone send a text to update information. The system captured the SMS content and sent it to the central database using a REST API. This made data collection easy and seamless for UNDP's project.
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Adelya helped the ville d'Ernée launch a collective gift card to boost local shopping and fight retail decline. The city wanted... a simple platform to manage both loyalty and gift cards for many local stores. Adelya's solution let users spend any amount at any partner shop, making the card flexible and attractive. The city worked hard to get more stores to join, including big supermarkets for toy sales at Christmas. Now, 35 local merchants accept the card, helping keep spending in Ernée.
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TIBCO BusinessWorks helped NASA move from manual spreadsheets to a real-time integration platform. NASA needed to fix duplicated data and... slow, unreliable reporting. With TIBCO, they connected systems for faster, more accurate data access. The solution improved productivity and made reporting easier for engineers. NASA saw an 83% reduction in time to review projects. The new system increased confidence and changed the agency's culture.
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ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to... work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mobile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.
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The Israel Government Office (IGO) needed a better way to manage knowledge for its many public services. They wanted a... clear system for sharing information and helping citizens through a new call center. IGO chose to use KMS Lighthouse to make information easy to find and use. After using Lighthouse, IGO saw a 20% increase in citizen satisfaction. They also made 300 new services available and gave faster, more accurate answers to citizens.
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USU IT Service Management and IT Asset Management helped BITBW centralize, standardize, and automate IT services for the Baden-Württemberg state administration. BITBW faced fragmented... legacy systems and lacked integration, making it hard to scale services and enforce best practices. USU provided a unified ITSM tool based on ITIL, enabling efficient, consistent service delivery. The solution supports a central IT service portal, workplace computers, and remote connections.
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Zavanta software helped a government contractor improve policy and procedure management. The company failed an ISO AS9120 audit due to... poor document control and lack of revision tracking. Zavanta provided comprehensive version control, automated document reviews, and read verify attestation features. The solution made audits easier and built a culture of accountability. Managers now save time and always work with the most current documents.
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PageUp Talent Acquisition suite helps the State of Arizona manage hiring for 108 agencies and over 36,000 employees. The organization receives... more than 375,000 job applications each year. PageUp supports large-scale recruitment and training. The solution helps attract and retain top talent in government. The State of Arizona uses PageUp to streamline talent management processes.
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RingCentral Contact Center helped Public Sector Partnership Services replace an old, costly phone system. The new cloud contact center supports... hybrid work and improves customer service. PSPS now uses advanced analytics to manage call volumes and staffing. The solution enabled £23m in savings from 2010 to 2020, with £9m more expected by 2030. Integrations with Halo ITSM and CRM are planned for more efficiency.
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GoTo Connect helped Glamorgan Spring Bay Council update its old and expensive phone system. The council needed a flexible solution... to serve its community better. With GoTo Connect, they reduced costs and only pay for the features they use. The new system allows easy customisation. The council now serves residents and businesses more efficiently.
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Livestorm helped the City of West Hollywood reach more people during the COVID-19 pandemic. The city needed to share important... updates and answer questions quickly. They chose Livestorm for its engaging webinar features. With Livestorm, they hosted live Q&As and virtual events. The city saw 500% more attendees and 200% more questions asked compared to before.
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SightCall helped Central Bedfordshire Council improve tenant repair services. The council used SightCall to let maintenance teams see problems remotely... and help tenants fix simple issues. This reduced the need for site visits and travel. First-time fix rates increased from 77.3% to 98.84%. Maintenance teams quickly cleared the repair backlog caused by COVID-19. Tenants reported high satisfaction with the new remote support system.
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Airmeet helped Maximus host global leadership conferences and internal events. Maximus needed a platform with dynamic networking, multi-lingual support, and... device compatibility. Airmeet provided a user-friendly interface, real-time analytics, and scalable event solutions. Maximus reached a global audience and improved event engagement. Multi-lingual closed captions and networking features broke language barriers and boosted attendee interaction.
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Kaseya 365 Endpoint Pro helped Burleson County government consolidate multiple IT tools into one platform. Doug B., the IT director,... eliminated unused licenses and reduced costs. Automation and remote access saved hours of manual work. Patch management now runs automatically, lowering stress. 24/7 monitoring and Datto AV/EDR improved security and compliance for government IT.
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Wrike helped City of Reno improve project management across departments. The city needed to connect teams, improve communication, and boost... productivity. Wrike streamlined workflows and automated tasks. 100 users across the city used Wrike to track projects and increase transparency. This led to better efficiency and innovation in city operations.
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Aha! Roadmaps helped a Fortune 500 US Government Integrator start product roadmapping from scratch. The team faced challenges with no... best practices and resistance to change after multiple acquisitions. Aha! provided an easy-to-use product management tool with features like idea portals and Jira integration. The solution brought cohesion and organization to a distributed team. The company now has a unified product management process and improved team alignment.
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ProdPad helped the Department of Work and Pensions (DWP) fix roadmap inconsistency. DWP needed a tool to unify product management... across teams. ProdPad delivered a consistent, transparent, and easy-to-use roadmapping solution. The rollout included workshops, demos, and training videos. DWP saw improved buy-in, focus, and consistency in product strategy.
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MeisterTask helped Arnsberg District Government manage remote work across many departments. The challenge was to enable digital task management for... over 2,000 employees during the pandemic. MeisterTask provided a secure, central platform for planning, organizing, and tracking work. Teams could share information, assign tasks, and manage workloads transparently. The user-friendly interface and support resources made it easy for all employees to adapt. The result was a smooth digital transformation and more effective collaboration.
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The State of Montana needed to quickly distribute $1. 25 billion in CARES Act funds during the COVID-19 crisis. They...chose Submittable to manage emergency grant applications. The platform helped them build forms fast and train 300 reviewers easily. Submittable made it simple to move old paper processes online. The system handled over 18,000 applications and allowed flexible, mobile-friendly submissions. This helped Montana deliver aid quickly and efficiently.
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Foundant's Grant Lifecycle Manager helps Nebraska Arts Council manage grants. Jennifer Dreibelbis says the tool is adaptive and accessible. It... streamlines work for federal arts agencies. The council uses it to make their grant process easier. The solution supports efficiency and better workflow. This helps the team focus on their mission.
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Foundant's Grant Lifecycle Manager helps Nebraska Arts Council manage grants. Jennifer Dreibelbis says the tool is adaptive and accessible. It... streamlines work for federal arts agencies. The council uses it to make their grant process easier. The solution supports efficiency and better workflow. This helps the team focus on their mission.
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Bulbshare helped Public Health England run the 'Rise Above' campaign for young people. The campaign aimed to build emotional resilience... in those aged 11 to 16. Bulbshare enabled co-creation with youth, generating 100s of content submissions. The campaign reached over 600,000 people online. They identified and segmented youth influencers to connect with the target audience.
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A state government agency wanted to reach high-risk drivers with safety messages during St. Patrick’s Day. They worked with Strike... Social to run YouTube Video View Campaigns and Connected TV ads. The campaign focused on males aged 18-34 in high-risk areas. By using CTV as the main platform, they got 67% of video completions and reduced skip rates. The campaign achieved a 50% improvement in cost-per-view and 12% more efficiency from CTV placements.
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VDO. AI provided Singapore Tourism with an interactive CTV advertising solution. The campaign aimed to enhance digital engagement for the...brand. Singapore Tourism used VDO.AI's AdTech platform to reach audiences through connected TV. The solution focused on delivering a creative and interactive experience. The case highlights the partnership between Singapore Tourism and VDO.AI in digital advertising.
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Avanti helped State of Oregon Publishing & Distribution move from a manual, homegrown Print MIS to a streamlined, automated system. The new solution... improved workflow and automated manual processes. Detailed job cost reports now help with better decision making. The sales order module and job ticket reduced questions from staff. The organization produces about 150,000 documents and up to 340,000 secure pages daily.
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UltiMaker S5 3D printer was used by the Royal Dutch Navy to test the strength of 3D printed parts. The challenge was... to lift a 12-tonne armored vehicle using a 3D printed link. UltiMaker engineers designed and optimized the link with Covestro’s Addigy F1030 CF10 material. Computer simulations helped improve the design before printing. The final 3D printed link successfully lifted the heavy vehicle, showing the strength and reliability of UltiMaker’s 3D printing solutions.
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QuestionPro helped Northern Beaches Council connect with over 250,000 residents. The council used QuestionPro surveys to collect feedback and build... datasets of targeted stakeholders. They needed a solution that supported custom branding and flexible reporting. With the team edition, they sent many surveys and gathered data from a wide audience. The single dashboard made it easy to manage insights and improve reporting.
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Insightrix Online Voting helped the Saskatchewan New Democrats (SaskNDP) run secure, mobile-optimized nomination elections during COVID-19. The SaskNDP needed to... complete nominations in five constituencies while following social distancing rules. Insightrix built a secure online voting platform with phone and email options and gave full technical support. Over 83% of members voted online or by phone. The process was safe, accurate, and kept members healthy.
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Fandom created a 360-degree marketing campaign for the Drive Sober or Get Pulled Over initiative. The campaign used a fake... sci-fi movie, Collision Point, to highlight the dangers of drunk driving. Fandom targeted men aged 21-34 with trailers, social media, and custom content. The campaign aimed to raise awareness during the holiday season.
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PublicInput helped the City of Virginia Beach engage over 20,000 residents in city projects. The Communications Office used email, social... media, public meetings, and an online hub to reach people. Automated analysis and a resident database made it easy to track feedback and follow up. The city collected nearly 275,000 responses on topics like disaster relief and public art. A mobile-friendly site for a mural project got 7,300 participants and 2,483 email signups. This approach increased public trust and made engagement easier.
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Learning Stream helped Illinois State Retirement System move from a manual, paper-based registration process to an online system. Employees now sign... up for workshops online, get agency approval, and receive automated confirmations. The new process is simpler and more efficient. Staff report less paperwork and easier use. The system also improves tracking and reporting for accountability.
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Eventtia helped Campus France move from using Excel and basic tools to a full event management platform. Campus France needed... better ways to handle registrations, event pages, and attendee tracking. Eventtia gave them easy registration, branded event pages, and flexible management for all event types. The platform made event planning faster and more organized. Campus France now runs about ten events a year with less effort and a better experience for attendees.
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Brushfire helped the City of Lake Elsinore launch its first ticketed concert. The city needed easy digital ticketing and Square... integration. Brushfire delivered fast setup, smooth payments, and strong customer support. The event ran smoothly and stayed within budget. Staff and attendees found the platform easy to use. The city gained confidence for future events.
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RingCentral Contact Center helped Public Sector Partnership Services replace an old, costly phone system. The new cloud contact center supports... hybrid work and improves customer service. PSPS now uses advanced analytics to manage call volumes and staffing. The solution enabled £23m in savings from 2010 to 2020, with £9m more expected by 2030. Integrations with Halo ITSM and CRM are planned for more efficiency.
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Piwik PRO helped the Austrian Social Science Data Archive (AUSSDA) track website usage and improve content. AUSSDA needed GDPR-compliant analytics... without heavy IT work. Piwik PRO provided secure analytics and data privacy. The team used insights to boost marketing and show progress to funders. AUSSDA now tracks marketing channels and website performance with ease.
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VMware Aria Cost powered by CloudHealth helped UK Health Security Agency (UKHSA) control cloud costs and optimize resources during the COVID-19 pandemic. UKHSA built a... multi-cloud platform for testing, contact tracing, and vaccination scheduling, supporting over 25 million logins and 25,000 users. The solution identified $120,000 in savings in the first month and eliminated $4,500 in zombie assets. UKHSA achieved zero running costs for its platform within six months. The platform now supports NHS digital transformation and streamlines cloud access for healthcare agencies.
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New Relic helped the Government of India launch its COVID-19 contact tracing app, Aarogya Setu. The National Informatics Centre needed... high uptime and reliability for this important public health tool. New Relic provided observability and monitoring to support the app's rollout. This helped ensure the app stayed available and reliable for millions of users across India.
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The City of Porvoo uses Snoobi Analytics to improve their website. They find Snoobi easy to use and it provides... clear reports. These reports help them monitor user data and popular content. Snoobi's support services are reliable and provide quick solutions to any problems.
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EVA Check-in helped Napier City Council move from paper-based to digital sign-ins and inductions for contractors. The council needed a... flexible solution for 34 sites with different risk levels and a mix of manned and unmanned locations. EVA Check-in provided QR code, geofence, and kiosk sign-in options, plus tailored induction workflows. The council now manages over 1,500 sign-ins and inductions each month. Emergency site setup takes just 3 hours, and contractor time on-site is easily reconciled with invoices.
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Greetly's visitor management system was chosen by the United States Air Force for the AFWERX Base of the Future digital event. The Air Force... selected Greetly to present its base security and defense technology solutions. Greetly's digital receptionist app helps secure entrances and track visitors on military posts. The system supports background checks and no-touch visitor management. Greetly was awarded an SBIR contract for tech innovation by the Air Force in June 2020.
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Eptura Asset helped the City of West Kelowna Water Treatment Plants improve maintenance efficiency. The platform enabled better budget tracking... with a purchase order system. Preventive maintenance features made scheduling and management easier. Asset organization improved with better categorization. Parts barcoding allowed staff to scan QR codes for faster asset management. The result was a 50% increase in operational efficiency and productivity.
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INSIDE helped Mornington Peninsula Shire resolve 85% of enquiries instantly. The council used the AI chatbot and live chat platform... to scale customer service without extra workload. They achieved a 92.6% customer satisfaction score. Wait times dropped to nearly zero for chat. Data sovereignty was ensured with onshore servers. The installation process was simple and well supported by Powerfront.
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HyperTeam used its PM Toolbox to build a digital workplace for Collier County Public Utilities Department's Engineering & Project Management Division. The solution included... a cloud-based SharePoint 2016 system with modules for project approval, management, and reporting. Project managers now track and manage projects, collaborate, and generate reports in minutes instead of days. The new system improved work efficiency and centralized project data. The solution also enabled quick, organized documentation and easier project coordination.
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RelativityOne helped the Serious Fraud Office of the Ontario Provincial Police save $150,000 on a single case. Before using RelativityOne,... the SFO relied on third-party specialists for document review. With active learning in RelativityOne, a two-person team completed the review themselves. They processed thousands of documents in three months. This reduced costs and improved efficiency for their investigations.
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Aavenir Invoiceflow helped the State of Utah process IT vendor invoices 5 times faster. The finance team used to manually... enter and match thousands of invoices, which was slow and error-prone. With Aavenir's AI-powered solution on ServiceNow, 100% of IT vendor invoices are now stored and processed on the day of receipt. The system automates invoice coding, data entry, and validation. The State of Utah saw a 70% faster invoice lifecycle and better team collaboration.
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Aavenir Invoiceflow helped the State of Utah process IT vendor invoices 5 times faster. The finance team used to manually... enter and match thousands of invoices, which was slow and error-prone. With Aavenir's AI-powered solution on ServiceNow, 100% of IT vendor invoices are now stored and processed on the day of receipt. The system automates invoice coding, data entry, and validation. The State of Utah saw a 70% faster invoice lifecycle and better team collaboration.
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Samsung Cloud Platform helped Jeonlabuk-do Provincial Office move to a secure cloud system. The goal was to support digital government... and boost the local economy. Samsung SDS set up a private cloud with strong security and cost-saving features. They used automation tools to transform 300 systems. The project improved data backup, security, and system response time. Power use dropped after switching to the cloud.
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Forrester helped the City of Dallas improve IT support for its police department. Brian Gardner, interim CIO, focused on better... communication between IT and the police. This led to faster and more efficient IT requests. The police department became more effective as a result. Forrester's guidance played a key role in this success.
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The U. S. Federal government used the Acadis Readiness Suite to improve training efficiency. They consolidated 11 training facilities into...one site. This saved time and reduced costs. Efficiency improved by more than 100 times. In-person meeting time was cut by 85%. Course packet preparation time was reduced by 24%. The system also enabled online learning and better tracking of training.
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Beauhurst helped UK Export Finance find and support the best SMEs for export credit. The platform made it easy to... filter and target high-potential businesses. UK Export Finance used real-time data and risk signals to assess companies quickly and manage risk. The Collections feature improved how they track and report on supported firms. Dedicated support from Beauhurst ensured the team got the most value from the platform. UK Export Finance now makes faster, smarter decisions and shows more impact for British exporters.
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LearnUpon helped gWorks launch a customer academy for over 2,500 agencies. gWorks needed a scalable way to train non-technical users... and reduce support requests. LearnUpon provided an easy-to-use, integrated learning platform. The result was an 18% decrease in support tickets. Customers onboarded faster and felt more confident using gWorks.
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Appical helped the Dutch Ministry of Defence improve onboarding for new hires. The Ministry faced high dropout rates among military... personnel before deployment and early in training. They started with a pilot of the Appical preboarding app in the Royal Air Force. The pilot succeeded and expanded to the whole organization. The app aimed to inform and engage new hires before day one, helping increase retention.
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Eightfold's Talent Intelligence Platform powers the GigEagle platform for the U. S. Department of Defense. GigEagle uses AI to match...military talent with mission needs, helping DoD organizations address short-term challenges. Over 3,000 service member profiles have been created and hundreds of gigs posted. The platform captures hundreds of specialized skills, giving Reservists and National Guardsmen new ways to serve. This solution helps the DoD build an agile talent ecosystem for greater flexibility and military advantage.
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MyGov helped Chickasha, Oklahoma, move to a fully online permitting system. The city wanted to improve workflow and automate processes.... MyGov provided modules like credential manager, permits and inspections, electronic plan review, and GIS mapping. Chickasha now automates data collection, controls processes, and enforces regulations in one place. The new system makes daily operations easier and helps the city serve citizens better.
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The U. S. Department of Energy needed to replace outdated software and hardware to reduce cyberattack risks. Their IT team...wanted an automated way to find old, vulnerable software. They used Flexera’s Technopedia and Normalize to gather and clean IT asset data across the agency. This gave them a single, accurate view of all IT assets. As a result, they saw a 60% average reduction in time spent researching and validating data.
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ForgeRock Identity Platform, now part of Ping Identity, helps CNAV secure digital access for 32 million people across 35 pension schemes. The platform scaled... to onboard 120,000 sign-ups in just two days. CNAV integrated the solution with FranceConnect for national digital identity. The new portal simplifies pension access and reduces costs while supporting 56,000 employees. Security, scalability, and usability are key benefits for CNAV's digital transformation.
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Cognigy. AI helped the Smart City Duisburg Innovation Center improve public service. The city faced high volumes of calls and...emails and struggled to hire enough support staff. In the first year, they launched 6 bots, including digital assistants for HR and IT and a voice bot for metering services. The solution covered over 1,000 subject areas. Employees felt empowered, and services became more efficient and accessible.
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Automation Anywhere RPA helped Australia Post automate 25 accounting processes. The team deployed 120 bots, saving 18,000 hours each year... and cutting accounting costs by 15%. Manual tasks like maintaining financial journals and credit uploads are now automated. Staff now focus on value-driven work and innovation. Australia Post plans to expand automation with AI and chat bots.
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Yellow. ai VoiceX helps the City of Cape Coral use voice and chat AI agents for citizen service. The city...wanted to improve how it serves people. VoiceX gives human-like conversations and handles complex questions. The city uses these AI agents to help citizens faster. This makes service better and saves time for city workers.
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MarkLogic Data Hub helped the United States Marine Corps modernize logistics. The old system was slow and required lots of... manual work. The new solution replaced four legacy systems with one cloud-based platform. Now, Marines can find needed materiel in 24 to 48 hours. Data quality and global logistics awareness improved a lot. The project was the first USMC cloud-based app to get DOD accreditation.
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Recordsure Capture helped a UK government department move from tape and paper-based interview recordings to a digital system. The department needed... to record over 5,000 interviews each month and store them securely. Using the Capture app, interviewers now record high-quality audio and complete digital forms, saving time and reducing errors. The solution led to £125k annual cost savings, a 4.4 hour time saving per interview, and data analysis became three times faster. Case files are now easy to search and share.
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The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader... in using new communication channels. The WhatsApp Business API allows residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.
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Cultivate Forecasts helped Broadspectrum, a Ferrovial subsidiary, improve strategic decision-making. The company used crowdsourced forecasting with hundreds of employees in... its government defense practice. Employees provided quantitative and qualitative forecasts on business and industry outcomes. The platform increased forecast accuracy, improved collaboration, and gave real-time insights. Broadspectrum integrated these forecasts into their decision process and recognized top contributors monthly.
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A large city in Texas needed to convert water, sewer, and storm network maps from PDF and AutoCAD drawings to a GIS format. The city faced... challenges because the data was stored in many large PDF and AutoCAD files. Mobius used QGIS and ArcGIS tools to digitize and validate the data. They captured all required features and performed quality checks. The city received the data in the ESRI format they wanted.
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TIBCO BusinessWorks helped NASA move from manual spreadsheets to a real-time integration platform. NASA needed to fix duplicated data and... slow, unreliable reporting. With TIBCO, they connected systems for faster, more accurate data access. The solution improved productivity and made reporting easier for engineers. NASA saw an 83% reduction in time to review projects. The new system increased confidence and changed the agency's culture.
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Ibexa DXP helped the Ministry of Culture, France, simplify its digital presence. The ministry had over 200 outdated sites that... were hard to search and manage. Ibexa DXP enabled the ministry to close 50 sites and plan to close 80 more, making the website easier to use. Content tagging and search improved with integrations, and editors now save time. Website traffic grew by 30%, and accessibility is much better.
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Entando helped Cagliari Metropolitan City modernize its institutional portal. The city used a composable, cloud-native, and reuse-oriented architecture. Entando and... Almaviva worked together to build a modular and scalable platform. This improved management, accessibility, and integration of public services. The new system makes it easier for citizens to access services online.
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Riverbed AppResponse, NetProfiler, and Portal helped the Ministère de l’Intérieur improve network management and visibility. The ministry needed faster network... troubleshooting and better uptime. With Riverbed, they saw a 30% improvement in incident response times. Network downtime dropped by 25%. The tools also made network security and resilience stronger.
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Hypetap partnered with the South Australian Government to raise awareness about lesser-known fish and seafood in South Australia. The campaign used... six influencers to create recipe content and educate consumers on sustainable seafood choices. Influencers posted 67 pieces of content on Instagram. The campaign reached 87,366 people, generated 120,567 impressions, and had 4,838 total engagements. The project aimed to help consumers choose sustainable fish species.
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Barracuda Cloud-to-Cloud Backup helped City of York Council protect Office 365 data after moving to the cloud. The council needed... a backup solution for data privacy, compliance, and fast recovery from ransomware or accidental deletion. Barracuda offered easy setup, granular file restores, and automatic backup of new mailboxes. The team eliminated admin tasks tied to on-premises backups. They have not needed customer or technical support since implementation.
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Kobe helped the Health Promotion Board run an influencer marketing campaign to support mental health. The campaign used creators who... shared personal stories to break stigma and encourage people to seek help. Influencers from different backgrounds reached diverse groups. The stories were authentic and heartfelt. The campaign showed that it is okay to reach out for support.
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The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader... in using new communication channels. The WhatsApp Business API allows residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.
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Verint Case Management helped the Region of Waterloo centralize data and automate customer experience processes. The solution reduced resolution times... and increased citizen self-service for the Speed Camera Enforcement program. This led to major improvements in operations and customer experience. The government organization now benefits from streamlined workflows and better service delivery. Verint's platform supports data management and CX automation for public sector needs.
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Qwaiting helped People’s Association manage staff and operations better. The cloud-based software improved communication and kept information secure. Staff used... SSO for easy sign-in from many locations. The dashboard let them monitor daily activities. Staff could raise tickets for quick help. Real-time reports made it easy for supervisors to track everything. The system stored visitor and member details safely.
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Pagefreezer digital archiving software helps Central Utah Water Conservancy District archive website content. The agency uses the solution for litigation... preparedness. This supports compliance and secure recordkeeping. The software enables easy access to digital records. It helps meet government regulations for open records.
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NAKIVO Backup & Replication ayudó a un departamento de bomberos a ahorrar tiempo en la administración de respaldos. El reto era... gestionar copias de seguridad de forma eficiente. Con la solución de NAKIVO, el equipo pudo simplificar el proceso de backup. Esto permitió dedicar menos tiempo a tareas administrativas y mejorar la protección de datos. La solución es ideal para organismos públicos que buscan eficiencia en backup y recuperación.
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DATPROF helped a government agency solve test data consistency problems. The agency had complex databases with many interdependencies, making it... hard to use synthetic test data. DATPROF's masking and subsetting tools let them create anonymized subsets quickly. This made test sets easier and faster to provide. Testing became better and faster with improved data provisioning.
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Prowly helped the Town of Brownsburg improve public trust by making local stories easy to share. The platform's fast onboarding... let staff publish press releases the same day. Prowly found over 1,000 media mentions during a tornado, while Google Alerts found only two. The tool saved hours on reporting, cutting the process from half a day to just 10 minutes. Analytics and media monitoring gave the town real data to show leadership and residents.
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Prezly helped Sp. a's communications team move away from slow, manual Excel processes. The team used to struggle with sharing...government decisions and managing contacts across many spreadsheets. With Prezly, they now create and share multimedia stories quickly in one place. Email analytics help them target the right stakeholders. The team can publish stories to the web and social media, reaching journalists faster.
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Filestack helps SeamlessDocs manage millions of file uploads for government applications. Before Filestack, county clerks had to download files one... by one, which was slow and messy. Filestack lets users upload from Dropbox, Box, and Google Drive, making the process faster. The new zip file export feature lets officials download all files from an application in one compressed folder. This saves hundreds of hours for SeamlessDocs customers and makes reviewing applications easier.
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Sophos Central Endpoint Protection and Sophos Intercept X helped the City of Castlegar protect its municipal network and data. The city needed... strong security with limited resources and a small IT team. Sophos UTM and Intercept X provided stable, automated protection against ransomware and advanced threats. The unified console made security management easier and reduced help-desk calls. The city now has better endpoint and server security, saving time and keeping services running.
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Powtoon helped Crown Commercial Service boost employee engagement by 4x. CCS used Powtoon to make onboarding, software rollouts, and training... more engaging. They replaced long presentations and full-day training with short, on-demand videos. Over 800 employees were trained using these videos. CCS doubled the number of videos created and saw a 4x increase in responses to in-training comprehension tests.
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Piktochart helped the Alaska Department of Corrections present research data in a clear way. Jesse Stringer, a research analyst, needed... to share complex data with non-researchers. He found Piktochart easy to use and liked its icons and interface. Piktochart made it simple to turn large data sets into graphs and infographics. This improved how information was shared with the community and within the department.
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Form. io helped publicplan GmbH with digital transformation for the German public sector. publicplan GmbH used Form.io to support over...400 services and more than 1,000 forms. The project had strict standards and a short timeline. Form.io enabled fast building of business process workflow applications. The solution met data governance and zero-trust requirements.
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GravityKit helped the National Severe Storms Laboratory modernize internal data access. NSSL, part of NOAA, needed a secure and flexible... self-hosted solution. GravityKit provided a system that meets strict government requirements. The solution is easy to maintain and supports staff profiles. This improved data management for the organization.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Smartzer's interactive video platform helped the Tourism Authority of Thailand turn a travel video into an interactive experience. Viewers could click... on hotspots to learn more about hotels, spas, tours, and restaurants. The campaign aimed to make it easy for viewers to discover more about featured places. The interactive video reached a 39.7% engagement rate. The click-through rate to call-to-action points was 24.2%.
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The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader... in using new communication channels. The WhatsApp Business API allows residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.
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Floatbot's Conversational AI Chatbot helped the Ministry of Cabinet Affairs (MOCA) automate core HR services. MOCA faced delays and staff... frustration due to manual HR processes like onboarding and leave approvals. Floatbot deployed a secure chatbot on WhatsApp and Web. This improved operational efficiency and transformed MOCA's HR function. The solution made HR tasks faster and easier for staff.
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Maptitude powered the MAF/TIGER Partnership Software for the 2010 Census. The United States Census Bureau used this GIS mapping solution... to combine address lists and digital maps, supporting over 40,000 government entities. The software reduced paper map handling, improved data accuracy, and sped up processing. Maptitude web apps enabled easy updates and validation for Census data. The solution helped allocate over $400 billion per year for federal programs and infrastructure.
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Tamkeen organized the Bahrain Shopping Festival, aiming to boost customer interaction. They needed a solution to enhance engagement post-purchase. Unique... Computer Systems implemented a digital points and draw automation system. This system allowed shoppers to earn points and participate in raffles. Over 20,000 shoppers were engaged, and the festival generated over 11 million Bahraini Dinars. Daily sales increased by 30% compared to the previous year.
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Gilbert, Arizona used SMS alerts to reach 250,000 residents during COVID-19. They quickly gained 10,000 subscribers in two weeks. The... community appreciated the communication. Derek Konofalski led the initiative.
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BulkSMS. com Web App helps the North West Department of Provincial Treasury in South Africa send urgent messages to staff....The department uses SMS to reach all 600 officials quickly. They send about 6 SMSes to hundreds of recipients each week. The schedule message feature helps with reminders before meetings. SMS is more effective than email for time-critical communication.
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Nexxen helped the Arizona Office of Tourism drive a 5x increase in visitor volume and visit rate. The campaign used... Nexxen Studio, Nexxen Discovery, and TVI to reach high-intent travelers across CTV, OLV, and display. The solution delivered 58.8 million impressions and a 37% year-over-year increase in impressions. Click-through rates rose by 138% and Discovery Audiences saw a 99% video completion rate. Visitors spent an average of 6 days in Arizona.
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TVadSync helped Centers for Disease Control and Prevention, Stop Overdose: Getting Ready boost their campaign reach. They added CTV to... linear TV to find new audiences and cut duplicate ads. TVadSync used data from IQVIA and Infutor to target homes less likely to watch linear TV. Only 5% of households saw both ads. With just 25% of the spend, CTV brought 31% more households that did not see linear TV ads.
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Maxo CRM helps hub. brussels track business records and monitor client revenue growth. The platform lets staff share information, manage...projects, and report on actions taken. Employees value Maxo's reporting features. The next steps include advanced reporting with QlickView and better marketing with Flexmail. Maxo supports collaboration and productivity for hub.brussels.
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Xplor Recreation helped the City of Menlo Park upgrade from outdated, inflexible software to a modern parks and recreation management system. The city needed... a better user experience for its tech-savvy community and more efficient workflows for staff. After switching, 90% of the community now registers online. Staff workload dropped from 15 people on sign-up day to just one person handling a few emails. The city saw easier activity guide production, a smoother registration process, and strong customer support from Xplor Recreation.
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Wavestore VMS and Smartrove deployed a city-wide video surveillance system for Bermuda City. The solution replaced an old analogue system... with IP cameras, licence plate recognition, and a mesh wireless network. Operators can monitor activity across the island and access video from any PC. The system improved operator experience and supports future expansion. Wavestore's software enables secure, high-quality video recording and playback for crime prevention and parking enforcement.
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Enveu Experience Cloud helped VIPA, Thailand’s public broadcaster, launch a scalable OTT platform in just 12 weeks. The solution enabled... reliable live streaming and audience engagement across mobile, web, and Smart TV devices. VIPA increased repeat usage and participation with user activity-based gratification, without using ads or subscriptions. The platform supported high concurrent viewership during national events and evolved over a five-year partnership. VIPA now delivers consistent, accessible public-service programming at national scale.
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IBM Engineering solutions helped the Air Force Institute of Technology-Poland meet a tight 31-month deadline for the NATO AGS BattleLab project. The team used... IBM DOORS Next, Engineering Lifecycle Management, and Test Management to manage complex requirements and integrate hundreds of test cases. The solution reduced program requirement defects by 20%. The IBM platform enabled compliance with strict NATO and government standards. The project finished on time and received positive feedback from NATO.
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Clark County Jail Services used a barcode inventory and asset management system to improve their operations. Before, they had manual... processes and struggled with tracking many types of items. The new system gave them real-time visibility, automated reports, and easy item transfers. They eliminated manual data entry, saved time and money, and improved resource management. Staff now have better tools to keep the facility safe and efficient.
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Determ media monitoring software helps the City of Dubrovnik track public opinion in real time. The city uses Determ to... monitor media, social networks, and public sentiment. This helps leaders make fast decisions in crisis situations and improve communication. Reporting and analysis features let them spot gaps and adjust messaging. The tool saves time by collecting all key information in one place, supporting better public service.
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The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader... in using new communication channels. The WhatsApp Business API allows residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.
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AppMachine helped the Town of Bridgewater create a mobile app for residents and tourists. The app was built in just... a few hours. It gives instant access to town information, social media, transit, and events. The app can be updated anytime without coding. The whole population uses the app for key info about Bridgewater.
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LaunchDarkly helped the Centers for Medicare & Medicaid Services (CMS) improve software delivery and reduce risk. CMS used LaunchDarkly to... control user experiences during Medicare.gov Open Enrollment. Program managers updated features quickly without new code. The team launched a new global header across six applications in one day. One team saved 75 hours in five months. LaunchDarkly made testing and releases faster and safer for CMS.
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The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not... easily access information or work from home. They used 3CLogic’s voice AI and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.
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Synap helped a provincial department in Ontario move from in-person to online recruitment exams. The department needed to scale hiring... and make testing more efficient. With Synap, they created and launched online exams in just 16 days. The platform was easy to use, even for non-technical staff. The Synap team provided fast support and onboarding. The department improved efficiency and could assess many candidates at once.
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FIDo is an online portal for indigent defense management. M2xc built FIDo to handle complex county court laws and judge... rules for Texas counties. The system helps courts determine qualification for court-appointed counsel, allocate attorneys, and track assignments and payments. Attorneys use the portal to track time and submit vouchers for payment. The platform streamlines case management for government court systems.
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MentorcliQ helps FDA address workforce challenges. 20% of FDA's workforce can retire in the next 5 years. FDA uses mentoring... to bridge the talent gap. MentorcliQ's mentoring software supports employee development. The goal is to retain knowledge and prepare new leaders. Mentoring is a key part of FDA's workforce strategy.
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Docusign Intelligent Agreement Management helped San Miguel County cut document search time by 99%. The county also reduced the time... to finalize nonprofit agreements by 96%. Before Docusign, staff managed paper contracts and struggled to find files. Now, all agreements are digital and easy to access. The platform made workflows faster and improved service for residents.
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Exit Bee helped the UK Government reach millions with Covid-19 updates using contextually targeted display and video ads. The campaign aimed... to cut through digital noise and fight misinformation. Exit Bee's solution delivered messages to users reading pandemic-related content. The campaign achieved 95% viewability and a 3.55% CTR. The UK Government praised Exit Bee for high performance and excellent service.
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OnSpot Social helped the California Travel and Tourism Commission collect visitor feedback at 16 highway rest areas. The challenge was... to capture survey responses from thousands of daily visitors. CTTC used OnSpot Social kiosks with a Premium subscription to gather feedback and improve customer experience. In 18 months, they collected over 8,500 new leads and 8,250 completed surveys. The app made it easy to get valuable insights from tourists.
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Public Spend Forum used AI-enabled tools and analyst research to help the Defense Innovation Unit map the supplier landscape for unmanned underwater vehicles. In a one-day... sprint, they identified 107 UUV-related companies, including 89 with recent federal awards. The project highlighted both established and non-traditional vendors. The solution provided a clear view of the UUV supplier ecosystem for future maritime missions. This rapid approach improved visibility into emerging technology suppliers.
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Aavenir Invoiceflow helped the State of Utah process IT vendor invoices 5 times faster. The finance team used to manually... enter and match thousands of invoices, which was slow and error-prone. With Aavenir's AI-powered solution on ServiceNow, 100% of IT vendor invoices are now stored and processed on the day of receipt. The system automates invoice coding, data entry, and validation. The State of Utah saw a 70% faster invoice lifecycle and better team collaboration.
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Taboola Native Ads helped the Greek National Tourism Organization promote Greece as a top travel destination. GNTO used native ads... to reach people in 12 countries and drive visitors to their website. The campaign generated over 2.6 million video views. With Taboola retargeting, GNTO lowered their website bounce rate by 11.5%. The campaign brought more high-quality visitors to the VisitGreece.gr site.
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The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not... easily access information or work from home. They used 3CLogic’s voice AI and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.
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ubisend helped Breckland Council automate customer service with a chatbot named Bobbie. The council faced over 9,000 enquiries per month,... with only two staff for live chat and email. Bobbie now answers 80% of enquiries, freeing up 80% of live chat staff time. 70% of customers find answers helpful, and 99% are happy with the chatbot. The council aims to expand chatbot use and add voice features for phone enquiries.
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Dynatrace gives INAIL end-to-end visibility across all applications and infrastructure. The platform helps INAIL resolve issues within an hour of... identification. Application performance monitoring and digital experience monitoring improve user experience. The Service Control Room uses Dynatrace to prevent anomalies and speed up incident resolution. INAIL plans to expand Dynatrace coverage to application security and log management.
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DialShree call center solution helped GMDA improve citizen satisfaction to 97. 25%. The manual, paper-based system made complaint handling slow...and hard to track. Elision deployed a centralized grievance management platform with IVR, SMS updates, and automated ticket assignment. Citizens now get faster responses and can track issues easily. GMDA saw better resource use and more accurate operations.
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SORT technology helped Colorado Tourism Office find new tourists by using an inclusion targeting approach. The team used SORT to... reach users on browsers that cookie-based targeting missed. They optimized campaigns with SORT’s ad server and SmartGroups. Results showed a 106% lift in page grabber CTR and a 60% lift in interaction rate. Brand reveal CTR rose by 38% and interaction rate by 35%. 40% of SORT impressions were on Apple devices, compared to 0% in the control group.
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Cloudflare helped the New York City Housing Authority launch a digital housing assistance app for 1. 5 million users. NYCHA...needed to replace a paper-only process to handle a surge in Section 8 applications. The new app had to be mobile-ready and responsive. Cloudflare provided networking, security, and performance services. This enabled NYCHA to serve hundreds of thousands of applicants quickly and securely.
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Awaken Intelligent Agent helped NHS Test & Trace during the Covid-19 pandemic. The challenge was to onboard 20,000 new homeworking... agents quickly and link multiple legacy systems. The solution provided real-time agent guidance and dynamic scripting, meeting strict government regulations. The platform enabled 241,000 script runs per day, supporting agents with no prior contact centre experience. This improved call handling and supported the UK's public health response.
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PadSquad created a custom mobile ad game for Washington's Lottery. The goal was to boost engagement for the 'Imaginations Unite'... campaign. PadSquad built an 8-bit game called King of the Cul-de-Sac. The game let users imagine winning the lottery and play as characters. The campaign got over 54,000 total engagements. 32% of players played more than once.
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A large public sector organization had problems with data security and working together. Their Jira and Confluence setups were not... the same everywhere. ServiceRocket made things better by making the setups the same, changing how users get access, and building helpful dashboards. This made the group work better together and made reports easier. Now, they can make better decisions with the new system.
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Rebrandly helped Three Rivers Park District manage links and QR codes across 30,000 acres and 25 parks. The solution enabled... real-time updates to destination URLs, saving over 300 signs from replacement. The park district collected nearly one million clicks on public maps, gaining insights into visitor behavior. Integration with Zapier automated workflows and improved operational efficiency. Rebrandly's analytics and branded QR codes enhanced visitor experience and reduced maintenance costs.
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Ucommerce helped The Royal Navy solve employee satisfaction and retention problems. The Royal Navy used Ucommerce to build MyNavy, a... digital tool for personnel. MyNavy replaced manual uniform ordering with an easy e-commerce platform. Now, 72% of Navy staff use MyNavy every month from 27 countries. The new system saves time and improves satisfaction for thousands of users. Senior military leaders recognize MyNavy as a best practice in digital transformation.
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Podium helped Vineyard City connect with over 17,000 residents and businesses. The city used Podium Webchat, Payments, and texting to... simplify communication and speed up responses. Before Podium, residents struggled to reach the right city employees and payment collection was slow. Now, all messages go to one inbox, making it easier to manage requests and improve community engagement. Staff and residents both find it faster and friendlier to get answers and support.
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Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a... ticketing system for website issues and gather feedback. This revealed problems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
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Minitab Statistical Software helped the City of Tyler, Texas, use Lean Six Sigma to cut costs and improve public services. Over six years,... the city completed 103 projects, saving more than $5.4 million. At the Westside Wastewater Treatment Plant, Minitab enabled staff to analyze chemical dosing, reducing magnesium hydroxide use from 106.17 to 15.57 gallons per day. This project alone saved over $79,000. The city now uses standard procedures to keep costs low and meet state regulations.
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