Community Management Client Stories | Industry adoption & Deployment Successes

Disciple built a private app for Action For Happiness, a global mental health charity. Vulnerable people did... not feel safe sharing on social media. The app created a secure, exclusive space for members to connect and share. It protects privacy and supports wellbeing. 75% of the community are active each month. The app drives 10% average monthly growth and boosts engagement with daily action ideas.
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Daxko redesigned the website for Boys & Girls Clubs of Northern Rhode Island. The old site... was hard to use and made it tough for parents to register their kids. Daxko built a new, easy-to-use website. In just 30 days, program registrations increased by 1,107%. The new site made it easier for families to connect and for staff to manage tasks.
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Higher Logic Thrive helped the Alliance of Community Health Plans (ACHP) improve member engagement and internal efficiency. ACHP used the... platform to automate member queries, saving staff time and making it easier for members to connect and share ideas. The upgrade led to a 27% increase in first-time logins and more community activity. Members now find information faster with fewer clicks, and staff can use email analytics to plan better communication. ACHP’s small team manages 26 member companies more efficiently with Higher Logic Thrive.
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Higher Logic Thrive helped the Alliance of Community Health Plans (ACHP) improve member engagement and internal efficiency. ACHP used the... platform to automate member queries, saving staff time and making it easier for members to connect and share ideas. The upgrade led to a 27% increase in first-time logins and more community activity. Members now find information faster with fewer clicks, and staff can use email analytics to plan better communication. ACHP’s small team manages 26 member companies more efficiently with Higher Logic Thrive.
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Memberium helped Canberra Business Chamber automate their membership management. They used Memberium... with Keap and WooCommerce to streamline onboarding, payment, and invoicing. Automation reduced human error and stress for staff. The Chamber improved event management and handled complex membership structures. These changes made their operations more efficient and seamless.
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Blackbaud Enterprise Fundraising CRM helps The Salvation Army, USA Southern Territory manage donor data and fundraising. The software supports... over 600 users across 15 states. It streamlines workflows and boosts productivity for staff. The system helps engage 6.5 million constituents. The organization distributed 60,011 food boxes and provided over 426,000 snacks last year. Staff value the flexibility, integration, and support from Blackbaud and partners like BrightVine.
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Blackbaud Enterprise Fundraising CRM helps The Salvation Army, USA Southern Territory manage donor data and fundraising. The software supports... over 600 users across 15 states. It streamlines workflows and boosts productivity for staff. The system helps engage 6.5 million constituents. The organization distributed 60,011 food boxes and provided over 426,000 snacks last year. Staff value the flexibility, integration, and support from Blackbaud and partners like BrightVine.
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introNetworks provided its social networking platform to NASA Educators Online Network (NEON). NEON helps STEM... teachers and professionals connect, share resources, and collaborate. The platform supports over 6,000 educators and more than 250 groups. NEON makes it easy to find teaching resources and subject matter experts. The solution aims to improve STEM teaching and increase the pool of STEM graduates.
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Packback Deep Dives helped Arizona State University improve graduate student writing. Professor Sean Ryan... used the tool in project management classes with 8-10 students, many of whom spoke English as a second language. Students' writing improved by a full letter grade. Grading time dropped by 65%, from 35 to 10 minutes per paper. Real-time AI feedback let Sean focus on deeper content, not just grammar.
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Thrive Suite helped Risu Press build a professional e-commerce and e-learning site on a small budget. Colten, a solopreneur,... used Thrive Architect and Thrive Theme Builder to create and sell Japanese Kanji study posters. He rebuilt his website in 2019, making it look polished and easy to manage. Kanji poster sales reached 5-figures in 2020. After 7 months of SEO-focused content, more keywords ranked in the top 3 and top 10 spots. Colten plans to expand with digital courses using Thrive Apprentice.
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Firespring helped Wayne State College boost enrollment for its Career Scholars Program. The college wanted... to fill more scholarship spots and attract more qualified applicants. Firespring used a digital marketing campaign with display ads, retargeting, social media, and Google Ads. The campaign reached over 6.6 million impressions and achieved 75% viewability. As a result, Wayne State College fully enrolled its cohort and awarded scholarships to 130 students.
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Forj helped the Texas Computer Education Association (TCEA) move from an email-based listserv to a modern online community platform. TCEA wanted to... improve professional development and create a stronger sense of belonging for its members. Forj's platform made it easy for members to connect, share, and lead. TCEA doubled its membership in 5 years, growing from 30,000 to over 80,000 members. Most members now actively use the online community to support each other and discuss teaching.
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XM Trading Point used social. plus to add...social features to its trading platform. They wanted to teach users and keep them engaged. They used livestreaming for real-time lessons from experts. They added chat and discussion groups so users could talk and learn together. This helped users feel more connected and spend more time on the app.
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Fonteva helped the Air Force Association replace its outdated association management system. The new platform... gave AFA a full 360-degree view of its members. AFA saved time on renewals, donations, and opt-ins. The solution let AFA track member engagement and improve advertising sales. Members now use the portal more, giving AFA better data. Fonteva made it easier for AFA to serve its members and plan for the future.
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Zapnito helped ARBS create a branded online community called the ARBS Network. MAG used this... platform to increase sponsor value and boost member engagement. The dedicated community space allowed for better connections and interactions. The case highlights the benefits of using Zapnito for community-led growth. No specific numbers or metrics are mentioned in the content.
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Insights helped 1776 improve its workplace. Staff set a... goal to make 1776 the best place to work. They used the Insights platform to collect advice from members through emails, texts, social media, and meetings. AI grouped similar feedback and the team reviewed all insights. 86% of participants reported a positive impact. 1776 used these insights to make decisions and sent personal updates to everyone involved.
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Personify helped the American Academy of Neurology improve their operations. The solution focused... on association management. The case highlights how Personify supports professional associations. Details about specific results or metrics are not provided in the content.
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Personify helped the American Academy of Neurology improve their operations. The solution focused... on association management. The case highlights how Personify supports professional associations. Details about specific results or metrics are not provided in the content.
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Personify helped the American Academy of Neurology improve their operations. The solution focused... on association management. The case highlights how Personify supports professional associations. Details about specific results or metrics are not provided in the content.
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PublicInput helped the City of Virginia Beach engage over 20,000 residents in city projects. The Communications Office... used email, social media, public meetings, and an online hub to reach people. Automated analysis and a resident database made it easy to track feedback and follow up. The city collected nearly 275,000 responses on topics like disaster relief and public art. A mobile-friendly site for a mural project got 7,300 participants and 2,483 email signups. This approach increased public trust and made engagement easier.
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Crowded helped Amsterdam Smart City launch an open community platform. Before, project requests... were handled manually and projects ran in silos. The new platform made project sharing and collaboration easy. Over 5,000 members joined and 426 projects were created. Now, 112 projects can be replicated in other cities. The platform reduced manual work and increased visibility for smart city initiatives.
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Insightrix Online Voting helped the Saskatchewan New Democrats (SaskNDP) run secure, mobile-optimized nomination elections during COVID-19. The SaskNDP needed... to complete nominations in five constituencies while following social distancing rules. Insightrix built a secure online voting platform with phone and email options and gave full technical support. Over 83% of members voted online or by phone. The process was safe, accurate, and kept members healthy.
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Threado AI helped MoEngage improve their support and information access. After integrating Threado... AI with internal documentation, the tool delivered 99% accurate answers. Teams across support, customer success, sales, and engineering now use Threado AI as their main source for information. The solution made it easy to find answers and improved efficiency for MoEngage.
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Magentrix PRM helped 11:11 Systems upgrade from a homegrown partner portal to a scalable, Salesforce-connected platform. The company needed... better partner self-registration, opportunity registration, and a central content hub. Magentrix PRM stood out for its Salesforce integration and expertise in channel management. Now, 11:11 Systems' partners can self-register, access resources, and stay updated through a news feed. The new PRM platform supports proactive partner management and program growth.
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OpenWeb used Jigsaw’s Perspective API to test real-time feedback and nudges for reducing toxicity in online discussions. The study analyzed... 400,000 comments from 50,000 users across sites like AOL, Salon, and Newsweek. 34% of users who received a nudge edited their comments, with 54% making them permissible. The platform saw a 12.5% increase in civil and thoughtful comments. OpenWeb’s solution shows technology can improve online community moderation and engagement.
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MarketResponse helped Nestlé Professional improve customer experience. They ran a... customer satisfaction survey using WhatsApp to reach chefs and food & beverage managers. The team analyzed feedback and held workshops to turn insights into action. Employees created four improvement ideas, which leadership quickly approved. The project led to more customer-focused thinking and early positive results.
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DoorDash partnered with Fandom to promote their new motion comic series, 'The Dashers,' during the release of Black Panther: Wakanda Forever. They targeted Marvel... fans on Fandom, who are more likely to seek gig economy jobs. DoorDash integrated their message and video into Marvel-related wikis at peak traffic times. The campaign aimed to recruit new Dashers and boost awareness of the comic. The partnership drove engagement and helped DoorDash attract new delivery staff.
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Viafoura Community Building Suite helped CBC fight disruptive trolling and boost user engagement. CBC used civility... tools like email verification and user muting to improve online discussions. CBC saw a 20% increase in average daily attention time per user. Comments per user rose by 35%, replies by 34%, and likes by 62%. New daily registered users increased by 45%. Flagged comments dropped by 23%. CBC improved retention, loyalty, and created a safer online community.
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Gulf News used Quintype's BOLD CMS to improve digital storytelling, analytics, and speed to market. The team needed... a flexible, modern platform to support editorial needs and future growth. Quintype enabled a smooth migration, empowering editors with new content formats and better workflows. Gulf News more than doubled its digital audience, saw higher engagement, and increased ad impressions after switching to Quintype.
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Brivity helped the Christin Kingsbury Group solve technology and staffing problems. Christin replaced two... full-time admin employees with one Brivity VA, cutting costs. She used Brivity’s all-in-one platform to manage marketing, CRM, and client communication. Her sales volume grew from $16 million to $42 million per year. Client satisfaction increased with automated updates and transparent processes.
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Breezio helped the LPGA Amateur Golf Association build a virtual clubhouse for 17,000 members across 130+ chapters. The platform boosted... engagement, with over 75% of members logging in and 20% active monthly in the first year. More than 65% of discussions get peer responses, and top content has over 30,000 views. Features include chapter-based spaces, resource libraries, event promotion, and integration with re:Members AMS. The partnership led to custom member profiles and ongoing platform improvements.
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Discourse helped Twitch build a strong online community. Twitch found the... software very reliable. The platform made it easy for users to connect and share. Discourse supported community engagement and self-service. Twitch praised Discourse as the most amazing tool they have used.
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Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power... BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-peer support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.
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NING helped Clean Program build a strong online community for its 21-day cleanse. The founders wanted... support and community to be as important as the product. With NING, they created a space for over 45,000 members to connect, share advice, and support each other. The community became a key sales tool, driving growth and customer engagement. Members found value in focused conversations, introductions, and active participation.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead... management and loan processes. This helps approve loans faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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Glynk helps a B2B telecom company run an online customer community. The community serves... about 900,000 users and is just over a year and a half old. It answers 63% of all customer questions. This leads to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
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Bettermode helped Lenovo Legion build a global gaming community. Lenovo wanted to... connect gamers, support 10 languages, and get product feedback. Bettermode's platform enabled a 270% growth in engagement and supported over 200,000 active users. Key features included Twitch integration, event management, and a rewards system. The new community improved user interaction, feedback, and brand loyalty.
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Google Cloud helped Millennium bcp transform its digital banking and personal loan strategy. The bank used... BigQuery, Google Analytics 4, and Firebase to analyze customer data and create predictive models. This led to highly targeted, personalized campaigns. BigQuery-powered audiences achieved a 2.6x higher conversion rate and 2.4x more conversions in owned media. Paid media conversion volume doubled, conversion rates were 1.9x higher, and cost per acquisition dropped by 36%. Millennium bcp now delivers more efficient, data-driven customer experiences.
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QuestionPro helps BMW Group speed up market research. BMW uses QuestionPro... Audience and survey tools to run panel studies and collect high-quality data. The platform's Data Quality Check tool removes bad responses. BMW can do research in-house or get full-service support from QuestionPro. This lets BMW respond fast to market needs and make better decisions.
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Consumer Testing Laboratories used the Algoworks Case Management App to improve their case management process. The app allows... users to merge similar cases, split cases into sub-cases, and monitor case SLAs with an intuitive flag system. Scott O'Brien, Director at Consumer Testing Laboratories, praised the app for reducing overall resolution times significantly. The app is considered a must-have for those using the Case object.
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Meetup helped Shakayra start the Mixed Girls Meetup Group in New York City. She wanted to... find women with similar mixed-race backgrounds. The first event brought strangers together for deep conversations. Shakayra used ice breaker activities to help everyone connect. The group quickly grew, leading her to launch more groups in London and Los Angeles. Her experience inspired her to write a memoir about mixed-race identity.
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