Consumer Services: Case Studies, ROI & Implementation Examples

Český servis oken a dveří used ATOLLON CRM to improve customer care as their business grew. They needed a way... to proactively reach out to customers and track recurring services. ATOLLON helped them organize all customer information in one place. The system made teamwork easier and improved communication across departments. They now track every service activity, making their work more efficient and transparent.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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Front helped Spruce handle a surge in support inquiries as bookings grew from 30 to 400 per day. By consolidating communication... channels, Spruce improved team collaboration and reduced regretted attrition from 19% to 6%. Switching to Front Chat saved $62K per year and cut total support costs by 16%, totaling $382,497. Support cost per booking dropped 31%, and Spruce achieved a 591% ROI. Customer satisfaction scores rose by 23% in under a year.
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Quickbase helped Performance Waste Solutions save $100,000 a year by automating invoicing and key business processes. The company replaced spreadsheets... with Quickbase apps for CRM, billing, and customer service. Data entry for new clients dropped from 60-80 hours to just two. One person now manages invoicing instead of four. The team gained more time to grow sales and expand into new markets.
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BenchmarkONE helped Allen Carr’s Easyway replace Zoho and Benchmark Email with one integrated CRM and email marketing tool. The team used... BenchmarkONE to automate email campaigns, track website and email activity, and organize their customer database. They gained insight into the customer journey, learning how long leads stayed in their sales cycle. Consistent email outreach helped convert subscribers into paying customers. BenchmarkONE’s simple features and affordable pricing made it easy for the small business to get started and grow.
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INEX uses Act! CRM and Act! Marketing Automation to manage client accounts, email campaigns, and project timelines. During the pandemic,... Act! enabled INEX's remote team to collaborate and maintain business continuity. With help from an Act! Certified Consultant, INEX centralized sales and marketing data, improved data quality, and streamlined onboarding. Customized campaigns now target specific customer segments, helping INEX expand into new markets and increase revenue. Act! provides easy access to customer data and responsive tech support, making it a core part of INEX's operations.
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Qualfon used the Wavity platform to replace email-based ticketing and workflow management. The company needed better tracking, reporting, and communication... for its global teams. Wavity’s ticketing and CRM features helped Qualfon manage requests for both internal and external users. The platform enabled faster deployment of new applications, sometimes within days or weeks. Dedicated support from Wavity ensured continuity even during staff transitions. Qualfon improved efficiency, streamlined processes, and enhanced collaboration across its contact centers.
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Pipeline CRM helped SunX Solar double their revenue. Before, SunX Solar used paper and spreadsheets to track sales and service.... This caused confusion and lost opportunities. With Pipeline CRM, all sales and service staff use tablets to update records from anywhere. The company saved over $20,000 a year by switching from direct mail to email campaigns. Sales teams now get alerts when customers open proposals, helping them close deals faster.
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Thryv helped Tier One Services organize its business and boost growth. Michael Frazier, the owner, replaced paper invoices and scattered... apps with Thryv’s all-in-one CRM, marketing automation, and reputation management tools. He doubled his online reviews and grew his customer base by 2–3 times. Thryv enabled him to collect over $75,000 in payments and save time for family and personal interests. Efficiency and streamlined communication drove these results.
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FranConnect Opener helped Happinest Brands cut the time it takes new franchisees to start earning revenue. The platform replaced spreadsheets,... giving a single source of truth and clear task tracking. Task dependencies in Opener triggered actions across legal and marketing, reducing internal emails. Franchisees now see what they need to do before training. Seasonal brands like Mosquito Hunters and Lawn Doctor can launch in as little as four weeks.
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SuperOffice CRM helped Joyweek centralize and manage their sales process. The company moved from a legacy system to a cloud-based... CRM, cleaning and migrating their data. Sales and service teams now track customer agreements, machines, and service activities in one place. Integration with Visma Business and a customer portal improved workflow. The marketing platform enables targeted communication and segmentation. Technicians use mobile tools for real-time updates, saving time and improving customer service.
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HubSpot CRM helped SANDOW Design Group cut campaign build time by 97%. The team no longer needs outside consultants, saving... thousands of dollars. SANDOW grew B2B email subscribers by 30%. HubSpot unified four brands and multiple business units on one platform. Sales and marketing now work together more easily. The team can quickly launch campaigns and see detailed analytics.
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HubSpot CRM helped SANDOW Design Group cut campaign build time by 97%. The team no longer needs outside consultants, saving... thousands of dollars. SANDOW grew B2B email subscribers by 30%. HubSpot unified four brands and multiple business units on one platform. Sales and marketing now work together more easily. The team can quickly launch campaigns and see detailed analytics.
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FacilityXL used the WEM no-code platform to build a new online portal for facility management. The portal was developed ten... times faster than traditional methods. FacilityXL simplified financial reporting and made processes easier for users. The new system reduced errors and improved service delivery. FacilityXL also saved costs by removing user-based licensing fees.
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SalezShark Connect+ helped Bharat E-Waste Recycling Co. solve marketing challenges. The company used industry-specific database search and email automation to... target the right audience. They saw a 40% boost in email open rates and a 25% increase in click-through rates. Campaign management time dropped by 50%, saving 20 hours per month. The unified platform led to a 30% increase in business growth and a 15% rise in sales pipeline.
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Always Affordable, Always Available Locksmith LTD used Odoo to centralize field service, CRM, and inventory operations. Before Odoo, the company... struggled with manual data transfers and missed invoices. Odoo unified helpdesk, field service, sales, and invoicing, improving response times and billing accuracy. Inventory tracking now links products to jobs and invoices, stopping revenue loss. The company reports a 30–35% increase in efficiency since adopting Odoo.
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Kapture CX helped HappyFares cut average handling time by 60%. The platform unified all customer support channels into one dashboard.... Agents now resolve tickets faster and meet 95% SLA compliance. Customer satisfaction scores rose by 25%. Managers gained real-time visibility into support operations. HappyFares quickly saw these results after onboarding Kapture CX.
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Drizly used Zendesk to handle a 500% surge in orders during the pandemic. By integrating Zendesk and partnering with TaskUs,... Drizly increased agent efficiency by 200%. The team doubled ticket resolution rates, going from 8 to 16 tickets per hour. Drizly avoided hiring 50 to 100 extra employees by optimizing workflows. Zendesk's automation and API integration saved time and improved customer experience.
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Drizly used Zendesk to handle a 500% surge in orders during the pandemic. By integrating Zendesk and partnering with TaskUs,... Drizly increased agent efficiency by 200%. The team doubled ticket resolution rates, going from 8 to 16 tickets per hour. Drizly avoided hiring 50 to 100 extra employees by optimizing workflows. Zendesk's automation and API integration saved time and improved customer experience.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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Ascora helped Kiss My Grass, a lawn care company in Australia, save many hours each week by automating scheduling, invoicing, and accounting. Before Ascora, the... team managed jobs with pen and paper, spending up to 15 hours a week on invoicing. With Ascora’s job management software, they now use dynamic scheduling and real-time GPS tracking to manage staff and jobs. The platform’s accounting integration made invoicing fast and improved cash flow. Kiss My Grass can now grow without worrying about outgrowing their system.
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Scheduling Manager from Thoughtful Systems helped Maria Green start her maid service in New York. She chose not to join... a franchise, avoiding high fees and territory limits. Instead, she used a business starter package with training videos, manuals, and Scheduling Manager software. The software helped her organize schedules, manage staff, and handle client requests. This system made it easier to grow her cleaning business quickly and efficiently.
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Arborgold helped Rainbow Treecare replace their old software with a modern system. The new platform tracks each tree’s health history... and supports job management, scheduling, and billing. Consulting arborists now work faster and look more professional. The team can schedule hundreds of jobs and send proposals and invoices through the app. Automation and tree management features improved efficiency and customer communication.
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Facilitec West used BiznusSoft’s Salesforce-native Field Service and HR platform to digitize field operations. They cut FedEx use by 95%... and eliminated paper work orders. Technicians now upload job photos and reports in real time from mobile devices. HR and field data are unified, saving time and reducing admin work. Customers get instant job completion notifications and better service transparency.
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Skedulo helped Hometree automate appointment scheduling for over 1,500 field engineers. Before Skedulo, Hometree relied on manual processes and spreadsheets,... making it hard to scale. The auto offer system now assigns jobs automatically, improving efficiency. Hometree’s eNPS score increased, showing happier engineers and better customer service. Analytics from Skedulo gave fast insights into daily operations.
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Verizon Connect Reveal helped Blue Septic Tank Service streamline fleet management. The company needed a simple, cost-effective way to track... trucks, assets, and maintenance. They chose Reveal with integrated dashcams for easy use and improved safety. The platform unified GPS tracking, maintenance, and scheduling in one place. Blue Septic Tank Service recovered a stolen truck within 24 hours using the system. Dashcam footage also protected drivers from false claims and supported compliance reporting.
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Azuga fleet tracking helped Kitsap Garage Door Company give customers accurate ETAs. The company switched from a basic GPS to... Azuga G2 for better data on fuel use and driver behavior. Azuga made it easy to check driver time cards and send info to Quickbooks Payroll. Real-time alerts help stop fuel waste from idling. The system was affordable and simple to install.
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AroFlo helped Squeeky Group cut invoice turnaround from up to 2 weeks to just 1-2 days. Quoting times dropped from... 1-2 weeks to as little as 1-3 days. The team eliminated manual spreadsheets and error-prone processes. Xero integration streamlined financials and digital paperwork saved technicians hours daily. Squeeky Group now enjoys stable growth and exceeds client expectations with AroFlo's job management software.
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GPS Insight helped Parks & Sons save $150,000 in fuel costs in one year. The company used GPS vehicle tracking... to reduce route overlaps and improve dispatch efficiency. Dispatchers no longer needed to call drivers for location updates. The system integrated with their custom fleet maintenance app. Parks & Sons gained better insight into vehicle health and service status.
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BidClips helped Mosquito Joe of Metro East Illinois improve quoting accuracy. Customers now upload photos and videos, making quotes more... precise. The service request portal lets customers communicate directly with the team. This led to higher conversion rates and faster sales. BidClips also offers strong support and easy integration with tools like Google Maps.
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ServiceM8 helped Precision Locksmiths in Melbourne move from paper-based systems to digital job management. The team now schedules jobs faster... and communicates better. Job records are easier to keep with photos and notes. Features like Track My Arrival and Tap to Pay on iPhone save time. Precision Locksmiths delivers faster, more reliable service to customers.
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ExpandIT Mobile Service Management helped Jydsk Planteservice A/S digitize service reporting for over 4,000 customers. Service gardeners now use mobile... devices to log visits, track time, and order products instantly. The new system cut report processing from 14 days to immediate ERP updates. Sales and delivery orders are being added to the platform. Customers now get electronic inspection reports right after service, boosting satisfaction.
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CSOne helped ライフホーム株式会社 solve system black box issues and improve operations. The company used CSOne to support sales, streamline core... business processes, and enhance customer experience. Features like mobile work reports, online scheduling, and chatbot support reduced manual work and improved service speed. Integration of all data in one system made tracking and compliance easier. The number of users grew from 5 to over 50 as the system proved its value.
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GorillaDesk helped Next Generation Pest Control cut admin costs and reduce human errors. The company automated invoicing, reminders, and review... requests. This freed up time and improved customer communication. They grew to almost 2,400 active customers and $700k in annual revenue. The team now avoids last-minute cancellations and has over 160 five-star Google reviews. GorillaDesk made their business more efficient and professional.
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ServiceMonster helped ProShine SoftWash manage rapid business growth. Pete Happy switched from Google calendar and QuickBooks to ServiceMonster for better... scheduling and CRM features. The platform made it easy to track jobs, attach photos, and automate marketing with drip campaigns and direct mail. ProShine saw a 74% residential repeat rate and improved employee payroll tracking. ServiceMonster's support team helped ProShine deliver responsive service and retain more clients.
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Sir Grout used Vonigo to improve service call scheduling and call center coordination. They saw a 15% increase in revenue... and a 30% rise in estimate requests with online booking. Administrative costs dropped by 20% after switching to Vonigo. The system made it easy for staff to book jobs and follow up with customers. Franchisees found the platform simple and reliable, helping Sir Grout stay ahead of competitors.
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Zuper helped a facility maintenance company in Norway fix slow job scheduling and manual invoicing. The company used Zuper to... automate work orders, dispatch jobs, and track technicians in real time. This cut job completion times and improved team productivity. Customers got faster service and better communication. The company saw higher revenue and happier clients after switching to Zuper.
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CloudTalk helped Swile boost pre-sales productivity by 30% and increase call connection rates by 40%. Swile faced poor call quality... and high support tickets with their previous VoIP provider, especially in Brazil. CloudTalk’s Salesforce integration and IVR improved call reliability and automated workflows. Support tickets dropped by 50%, and customer complaints about call quality fell by 95%. Managers gained better insights with detailed call metrics, enhancing team performance.
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Clientela uses the Vocalcom Hermes Cloud Solution to manage over 500,000 calls each month across two sites in France. The company specializes... in customer service for media, lottery, and merchant industries. With 130 employees, Clientela delivers omnichannel customer engagement and ultra-personalized support. 40% of its customers have stayed loyal for more than 15 years. The solution enables real-time supervision and easy campaign management.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Ozonetel CloudAgent helped a BPO for a major U. S. pizza chain answer 19,600 calls daily with over 95% answer...rates. The solution enabled 100% uptime and improved agent utilization to 80-90%. Features like one-click disposition and a custom screen-pop URL sped up call handling. The drag-and-drop IVR let the team manage time zones and seasonal changes easily. The BPO scaled operations and supported remote work with stable, cost-effective cloud communication.
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Genesys Cloud CX helped Digital Dialog GmbH automate customer service with AI-powered voicebots. The bots now handle 40% of calls,... matching the workload of 15 full-time employees. Digital Dialog achieved ROI in just three months and maintains over 90% service availability. SAP integration enables seamless automation for tasks like credit notes and e-paper codes. Employees focus on advanced tasks while bots manage repetitive inquiries.
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Natterbox AI helped We Buy Any Home answer over 1,000 missed calls per month. The company saved £4,000 each month... by removing a third-party answering service. AI Agents now qualify leads, automate admin, and handle overflow calls. Sales agents spend more time on valuable conversations. All call data is logged in Salesforce for better analysis. The team feels more empowered and organized.
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Riders Share used Dialpad to handle 3,000 calls a month as their business grew. The team expanded from one to... four remote agents using Dialpad’s cloud contact center. Dialpad’s analytics and real-time transcriptions helped track calls and improve service. Agents could send SMS messages to customers during calls, impressing users with fast responses. Dialpad’s AI-powered features made it easy to manage and scale customer support.
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TruGreen used Capacity's AI-powered platform to improve sales conversions. The solution included intelligent virtual agents and real-time agent assist for... contact center support. TruGreen saw a 10% increase in sales conversions after implementation. The platform helped automate customer interactions and streamline workflows. This led to faster resolutions and better customer engagement.
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Ascensos used Enghouse Interactive Contact Center: Enterprise to build a modern contact centre. The platform gave agents an intuitive interface... and supported digital channels like social media, video, and live chat. Flexible reporting and CRM integration helped Ascensos adapt to each client's needs. The solution enabled quick changes, strong visibility of agent performance, and seamless support. Ascensos now delivers faster, more tailored customer service across many industries.
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Ascensos used Enghouse Interactive Contact Center: Enterprise to build a modern contact centre. The platform gave agents an intuitive interface... and supported digital channels like social media, video, and live chat. Flexible reporting and CRM integration helped Ascensos adapt to each client's needs. The solution enabled quick changes, strong visibility of agent performance, and seamless support. Ascensos now delivers faster, more tailored customer service across many industries.
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Ascensos used Enghouse Interactive Contact Center: Enterprise to build a modern contact centre. The platform gave agents an intuitive interface... and supported digital channels like social media, video, and live chat. Flexible reporting and CRM integration helped Ascensos adapt to each client's needs. The solution enabled quick changes, strong visibility of agent performance, and seamless support. Ascensos now delivers faster, more tailored customer service across many industries.
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SingleComm helped Argo Contact Center cut costs by 40%. Argo used SingleComm’s all-in-one contact center solution to boost revenue and... improve client processes. The platform enabled faster onboarding, better reporting, and seamless integration. Argo expanded into new verticals like healthcare and finance. The solution supported compliance and improved patient satisfaction for healthcare clients.
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Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
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Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
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UJET helped Wag! improve mobile customer support for pet owners. Wag! integrated UJET’s mobile SDK for in-app chat, voice, and... IVR support on Android and iOS. The solution enabled personalized, contextual support and direct-to-agent routing. Wag! saw a 17% improvement in in-app voice SLA, a 50% reduction in average wait time, and a 7% decrease in call abandonment. Customers now get faster, more reliable help through the Wag! app.
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8x8 SMS API helped Recommend Group triple their message click-through rates. The company switched from email to SMS for time-sensitive... updates, improving job completion rates. 8x8 Connect enabled targeted SMS marketing and provided analytics for monitoring deliverability. Integration with WhatsApp API further improved customer engagement. Local support and responsive technical help were key benefits for Recommend Group.
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8x8 SMS API helped Recommend Group triple their message click-through rates. The company switched from email to SMS for time-sensitive... updates, improving job completion rates. 8x8 Connect enabled targeted SMS marketing and provided analytics for monitoring deliverability. Integration with WhatsApp API further improved customer engagement. Local support and responsive technical help were key benefits for Recommend Group.
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Fission CMS helped Bettendorf Heating and Air Conditioning improve their online presence. The new website lets customers request quotes and... learn about services. Bettendorf Heating can now promote emergency and routine HVAC services online. The site helps them connect with customers in the Quad City area. They use the site to share information and respond quickly to service requests.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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PairSoft Procurement helped Southwest Waste Services process 270 purchase requests in just 10 days. The company needed a better way... to manage purchase orders and vendor communication in Microsoft Dynamics GP. PairSoft enabled fast setup, with 17 users live in two and a half weeks. The solution gave full visibility and control over procurement, with almost no team intervention needed. Custom catalogs and approval workflows made the process efficient and user-friendly.
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Comarch Loyalty Management helped Livelo Brasil launch a new loyalty program for over 16 million members. Livelo needed a platform... to manage complex partner rules, data migration, and billing. Comarch delivered a solution that merged multiple partners into one account and enabled dynamic user tiers. The project finished in nine months and integrated with systems like IBM UNIQA and Oracle ATG. Livelo now offers point redemption across 700,000 products and services.
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Pantheon helped O2E Brands save 80% of the time spent on core updates and achieve 99. 99% uptime. The web...team eliminated daily service interruptions and reduced management time by 1,000 hours. Pantheon’s platform improved security with automated backups and a robust firewall. O2E Brands quickly launched new services, supporting rapid innovation and brand expansion. The change saved hundreds of thousands of dollars in revenue each quarter.
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Jackpocket used Zesty. io to speed up content deployment by 90%. Publishing new content now takes just 5 seconds. The...company saw 4x growth in site traffic after switching from Medium. Zesty.io gave the content team more control and reduced the need for developer help. Jackpocket now supports 2.5 million active app users with fast, flexible content updates.
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GetYourGuide used Contentstack to speed up content delivery across channels. The company cut time spent on content support and approvals... by 75%. New content deployments are now 90% faster, going from weeks or months to just days. Over 500,000 unique visitors get personalized, optimized travel content daily. Contentstack's modular structure and APIs let both technical and non-technical teams launch new experiences quickly. The platform also helped GetYourGuide improve localization and support a global audience.
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Neos CMS helped PicturePeople launch a personalized voucher store in just 8 weeks. The store lets users buy, design, and... download custom photo shoot vouchers for over 60 studios. Neos CMS enabled easy backend management and real-time personalization. The solution integrated with CRM and voucher systems for seamless operations. PicturePeople gained flexibility and autonomy in digital voucher sales.
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Rollins used MadCap Create and MadCap Syndicate to digitize over 3,000 pages of training content. The company replaced printed manuals... with interactive, mobile-friendly courses for field technicians. This change saved Rollins $250,000 per year in printing costs. Rollins now tracks employee learning and compliance more accurately. The new system helps ensure consistent, high-quality service across 70+ countries.
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R&E Billing used DocStar ECM to eliminate 26 filing cabinets and digitize document management. The company automated filing, reducing a... full-time task to just two hours a day. Productivity improved as staff could access documents from their desktops. Document security increased with password protection and triple redundancy. R&E Billing achieved a 26% ROI in the first year and reduced headcount by two as employees took on new roles.
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Scalenut helped Noelle Salon, a high-end hair extension specialist, boost their SEO. They used a focused content strategy to target... high-intent keywords. Noelle Salon saw a 2,770% increase in domain impressions and a 1,675% rise in clicks. Traffic grew by 482% in two months. Their content now ranks as a trusted source in AI-powered search results.
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Bubblelab Laundry used Laserfiche to automate maintenance management across 200+ laundry outlets. The company replaced manual processes with digital workflows,... improving staff response times by 73.8% and saving over $44,000. Laserfiche forms and process automation helped streamline project management, reduce costs, and boost employee productivity. The new system enabled faster decision-making and better inventory management. Employee morale improved as daily tasks became easier and more efficient.
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Athena used Sigma to improve productivity for its virtual assistant services. Before Sigma, Athena relied on Google Sheets, which made... scaling and reporting difficult. After adopting Sigma, Athena reduced client onboarding time by one-third. Sigma enabled high-quality reporting and measurable KPIs across departments. Athena also uses Sigma to deliver machine learning analysis, helping teams make better hiring and training decisions.
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Morgan Services used Solver Suite to improve their xFP&A budgeting. The team realized Solver is more than a budget tool.... It is a full financial reporting suite. Solver helped them see new opportunities for financial management. The CIO learned about Solver's full value at Solver Academy.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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Jitterbit App Builder helped Markas digitize complex service workflows for over 14,000 employees. Manual processes like location management and compliance... tracking moved to custom apps. Markas saw app development speed increase by 10–20 times. The team now builds and manages apps in-house, saving time and money. Business leaders can request new solutions and see them deployed in days, not months.
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Logicbroker helped Mission Linen automate supplier and product onboarding. Mission Linen saw a 35% increase in orders CAGR and a... 42% increase in GMV CAGR. The company used Logicbroker to connect with more suppliers without custom work. Product Onboarding Center and On-Demand Onboarding reduced manual processes. Mission Linen gained more control and visibility over supplier integrations.
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Hevo helped Pelago cut data pipeline setup time by 90%, from over two weeks to just hours. Pelago used Hevo... to automate data integration from sources like Google Ads, Facebook Ads, Stripe, and Zendesk into Redshift. This enabled the marketing, finance, and customer success teams to access real-time analytics and self-serve dashboards. The data team could focus on advanced analytics instead of pipeline maintenance. Business teams now make faster decisions with accurate, accessible data.
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Furlenco used Geckoboard dashboards to track customer support metrics in real time. Before Geckoboard, the team lacked same-day visibility and... relied on daily reports from Zendesk. After implementing Geckoboard, they could spot issues quickly and act fast. CSAT scores improved from 75% to 85% after setting up an after-sales service. The dashboards helped the team adapt during Covid, manage backlogs, and maintain high customer satisfaction.
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Holistics helped Feeld cut time-to-intelligence by 20 hours each week. The data team enabled business users to build their own... dashboards without needing SQL or BigQuery skills. Holistics' self-service analytics and caching features sped up report creation from 10–12 hours to just 2 hours. Business teams now access up-to-date data quickly for decision-making. Feeld uses Holistics' analytics-as-code to keep innovating their data workflows.
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Jedox helped Terminix use AI to predict and analyze customer loyalty. The finance team loaded large datasets into Jedox to... find new factors affecting customer retention. They quickly gained insights into contract value, tenure, and product mix. The team used these findings to improve customer experience and retention. Jedox made it easy for non-technical users to run advanced analytics and get fast results.
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UserTesting helped Spark Networks validate rebrands and product experiences. Spark used the platform to get fast feedback from real users.... This reduced risk and boosted confidence in design and branding decisions. Spark saw a 50% increase in daily active users for the Jdate app. Teams made decisions faster and avoided costly mistakes. Insights from UserTesting improved collaboration across product, design, and marketing.
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Davies responded to a major flood claim in Beeston, Nottingham after a water main burst damaged around 50 properties. Their loss adjuster... arrived within two hours, coordinated urgent repairs, and arranged alternative accommodation. Contents claims were paid out in less than a month. The fast response kept a house sale on track, with full repairs expected in three months. The homeowner praised Davies for their support and quick action.
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AskNicely helped Big Blue Bug Solutions boost their survey response rate to 20%, collecting over 4,000 responses in 2024. The pest control... company used AskNicely to automate feedback after service visits and tie results to technician incentives. Feedback is now analyzed and acted on within 24 hours, improving customer retention and service quality. Their average NPS score reached 80, well above industry benchmarks. The platform supported their expansion into new markets while maintaining high customer satisfaction.
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SurveySparrow helped Furlenco boost survey adoption rates and improve customer engagement. Furlenco moved beyond basic NPS surveys by using CSAT... and CES tools for deeper insights. Chat-based and single-page surveys made feedback easier and more interactive. Real-time dashboards and AI-driven survey creation enabled quick, targeted feedback. Furlenco now resolves issues faster and builds stronger customer loyalty.
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SurveySparrow helped Furlenco boost survey adoption rates and improve customer engagement. Furlenco moved beyond basic NPS surveys by using CSAT... and CES tools for deeper insights. Chat-based and single-page surveys made feedback easier and more interactive. Real-time dashboards and AI-driven survey creation enabled quick, targeted feedback. Furlenco now resolves issues faster and builds stronger customer loyalty.
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SurveySparrow helped Furlenco boost survey adoption rates and improve customer engagement. Furlenco moved beyond basic NPS surveys by using CSAT... and CES tools for deeper insights. Chat-based and single-page surveys made feedback easier and more interactive. Real-time dashboards and AI-driven survey creation enabled quick, targeted feedback. Furlenco now resolves issues faster and builds stronger customer loyalty.
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Luciq helped Decathlon Outdoor improve its app's Apdex score and user ratings. The team used Luciq's crash reporting and performance... monitoring to find and fix app crashes faster. Real-time alerts and detailed crash data let developers resolve issues quickly. The app's stability improved, leading to better user reviews and higher engagement. Decathlon Outdoor now tracks KPIs like crash-free sessions and Apdex score to guide new feature development.
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Snap Surveys helped CDER Group carry out up to 5,000 COVID Secure Spot Checks per week for the Health and Safety Executive. CDER used Snap’s... Offline Interviewer app to collect data from commercial properties across the UK. The app allowed field teams to capture responses without internet and sync data later. Snap’s UK-based servers ensured secure storage, meeting government requirements. The project enabled fast, consistent inspections and supported efforts to reduce virus transmission.
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Hiver helped Travelist save over 160 hours each month by automating internal operations. The platform replaced manual inbox management with... structured workflows, clear ownership, and automated task routing. Travelist set up 250+ automation rules, cutting repetitive actions by 40% and improving on-time delivery for urgent updates by 40%. With Hiver, response times improved by 25% and coordination delays dropped by 30%. Real-time analytics and dashboards now guide resource planning and performance tracking across teams.
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Helpjuice helped Ascend Fundraising Solutions centralize all their internal and customer-facing knowledge. Before Helpjuice, information was scattered, making it hard... for staff and customers to find answers. With Helpjuice, they quickly set up a single knowledge base. This made information easy to access for everyone. As a result, customer response rates increased by 20% in the first month. The team also praised Helpjuice's onboarding and customization support.
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Daily Harvest used Kustomer integrated with Shopify to manage customer service as it expanded from direct-to-consumer to retail stores. The company automated... support, centralized customer data, and handled more inquiries without growing the team. Kustomer’s tools helped Daily Harvest keep customer satisfaction scores in the high 80s to mid-90s. The service team became proactive, driving a 10% increase in weekly revenue. AI-powered automation handled 31% of inbound calls, making support faster and more efficient.
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LTVplus uses Gorgias to deliver fast, revenue-generating customer support for ecommerce brands. Gorgias’s Shopify integration lets LTVplus personalize messages and... automate support, reducing abandoned carts and boosting sales. LTVplus sets up omnichannel support, helping clients respond on email, chat, SMS, and social media from one place. Real-time analytics from Gorgias help LTVplus improve processes and show measurable results. The partnership makes it easy for LTVplus to offer affordable, high-quality customer service.
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HappyFox help desk replaced allura printing inc. 's manual production board with a digital ticketing system. The company now tracks...every print job in real time, improving project visibility and response speed. Staff and equipment resources are managed more efficiently. Clients get instant updates on their project status. HappyFox is now essential for daily operations and customer support at allura.
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HubSpot CRM helped SANDOW Design Group cut campaign build time by 97%. The team no longer needs outside consultants, saving... thousands of dollars. SANDOW grew B2B email subscribers by 30%. HubSpot unified four brands and multiple business units on one platform. Sales and marketing now work together more easily. The team can quickly launch campaigns and see detailed analytics.
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Drizly used Zendesk to handle a 500% surge in orders during the pandemic. By integrating Zendesk and partnering with TaskUs,... Drizly increased agent efficiency by 200%. The team doubled ticket resolution rates, going from 8 to 16 tickets per hour. Drizly avoided hiring 50 to 100 extra employees by optimizing workflows. Zendesk's automation and API integration saved time and improved customer experience.
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Mobivity’s Recurrency Pro Package helped Nickolas Sinacori’s six Cost Cutters salons in Connecticut compete in a tough market. The salons quickly... grew their text club to over 1,000 subscribers in two months. They saw a 78% redemption rate on a $3 off offer and nearly 5% redemption on a $2 off haircut coupon. The solution let the team send digital coupons fast and reach customers directly. Texting proved more effective and affordable than email for driving customer visits.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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Movylo helped Bella’s Hair Salon in Los Angeles double their appointment bookings. The salon used automated appointment reminders and re-engagement... campaigns to reduce no-shows by 60%. They grew their customer list from 100 to 700 contacts in a few months. Automated messages, special offers, and referral rewards kept clients coming back. The salon saw more new customers, higher average ticket value, and more reviews.
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Stamp Me helped Lux Nails Bar launch a digital loyalty program in their first year. The program replaced paper punch... cards and rewarded customers with discounts after five and ten visits. Lux Nails Bar promoted the program using social media to attract younger customers. In ten months, over 1,300 members joined and more than 5,000 stamps were issued. The loyalty app increased repeat visits and built stronger customer relationships.
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Comarch Loyalty Management helped Livelo Brasil launch a new loyalty program for over 16 million members. Livelo needed a platform... to manage complex partner rules, data migration, and billing. Comarch delivered a solution that merged multiple partners into one account and enabled dynamic user tiers. The project finished in nine months and integrated with systems like IBM UNIQA and Oracle ATG. Livelo now offers point redemption across 700,000 products and services.
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Tremendous helped Tri Source International save hours on employee spot bonus payouts. Before, TSI's HR team spent hours sending individual... emails and tracking gift cards in spreadsheets. With Tremendous, they send rewards faster and track bonuses easily. Employees now get bonuses within two hours instead of three days. TSI sent $2.1 million in rewards since 2023, improving employee experience and reducing manual work.
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Paystone helped Sweet as Sugar, a home-based sugaring business in London, Ontario, upgrade its payment process. Owner Madison Van Dyk... struggled with cash and e-transfer payments, causing delays and unprofessional experiences. Switching to Paystone’s Poynt Smart Terminal made payments fast, easy, and transparent. Clients can now pay by card, get instant receipts, and see clear charges. Madison tracks sales with real-time reports and receives immediate deposits. The new system supports her business growth and boosts her brand’s credibility.
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GoFormz helped Strategic Sanitation Services cut payroll processing time by 50%. The company switched from paper to digital field service... forms. Staff now submit reports instantly from mobile devices. This led to faster customer responses and better service documentation. Real-time data access improved decision-making and customer satisfaction. Strategic also used GoFormz for COVID-19 health screenings and automated customer surveys.
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Lalalab uses Batch to improve channel complementarity and segmentation. The company manages marketing pressure and enhances retargeting with personalized campaigns.... Lalalab leverages onboarding messages, abandoned cart relaunches, and post-purchase sequences. Over 3.8 million users receive tailored emails and push notifications. These strategies help Lalalab increase customer lifetime value and campaign performance.
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Braze helped Snoonu, Qatar’s leading delivery app, boost revenue by over 40%. Snoonu used Braze and Amplitude to launch gamified... in-app campaigns. These campaigns increased orders per user by 30%. The team also saw a 10% rise in average check per user. Gamification and personalized messaging kept users engaged during slow periods and special events.
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RingCentral ACE and RingCX helped a leading UK self-storage company cut after-call work by 80%. The business unified its communications,... ending manual processes and reducing call abandonment by 50%. Real-time AI sentiment analysis improved customer satisfaction tracking. Automated reporting sped up lead conversions. Managers doubled their call coaching capacity. The company now uses AI to drive growth and customer engagement.
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Community Home Services, formerly Swim Tech Inc. , used doForms to automate paperwork for pool maintenance. The company replaced all...paper forms with mobile forms in just 10 days. Technicians now email reports and receipts instantly to customers, complete with GPS and time stamps. This reduced paperwork, improved customer communication, and sped up repair approvals. doForms helped the team focus on efficient pool service instead of logistics.
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Treehouse used Sakari's SMS integration with HubSpot to automate text messaging in their sales workflows. This helped Treehouse engage customers... faster and more personally. They built an omni-channel process using Sakari, HubSpot, and Aircall. As a result, Treehouse grew sales by 400% while only increasing sales staff by 50%. Over 95% of sales now close virtually, without onsite visits.
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MoEngage helped S'More, a dating app, boost app engagement time by 65%. S'More used personalized messaging and onboarding campaigns with... push notifications, emails, and SMS. The app saw a 20% increase in day 1 retention and 15% higher onboarding completions. MoEngage's real-time cohort data enabled targeted communication. S'More improved customer experience and content consumption with in-app interstitials.
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PromoRepublic helped Martinizing Cleaners boost its online presence. The company used social media marketing, digital asset management, and analytics tools.... Martinizing saw a 54% increase in social media engagement and a 77% rise in website traffic. Calls via Google Business Profile grew by 57%. Direction requests on Google Maps jumped by 80%. The platform made it easier to keep branding consistent and track results across 135 locations.
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SentiOne React helped AirHelp cut response time on Facebook Messenger by 65%. AirHelp used SentiOne to gather all customer requests... from social media into one queue. The platform enabled effective ticket assignment and monitoring for teams in 35 markets and 16 languages. AirHelp captured 100% of requests and increased response coverage for Facebook comments by 4x. Supervisors used real-time dashboards to track performance and assign resources.
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SULO used Dassault Systèmes’ ITEROP BPM to digitalize over 150 business processes across 8 sites. The solution improved traceability, streamlined... complaint management, and enabled real-time monitoring of logistics and equipment. SULO reduced manual work, cut costs, and increased productivity with automated workflows and QR code integration. The BPM platform helped SULO handle higher collection volumes and maintain compliance with safety standards. Over 95 users gained autonomy through training and shared governance.
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Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
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Facelift helped ista Express Service GmbH boost its HR marketing and employer branding. The company used Facelift to manage social... media with a small team, posting 3-5 times per week. They saw a 373% increase in followers in one year. Engagement rates improved through regular community management and data-driven strategies. Automated reporting saved time and made social media efforts more efficient.
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Hopper HQ helped Sarah Heriot, a solo entrepreneur, manage social media for two businesses. She used to spend hours manually... posting content across Instagram, Facebook, LinkedIn, and YouTube. Hopper HQ let her schedule posts in bulk and manage all accounts from one dashboard. She saved the cost of hiring a virtual assistant by automating her workflow. Sarah now keeps a consistent online presence and has more time to focus on her business and community.
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HubSpot CRM helped SANDOW Design Group cut campaign build time by 97%. The team no longer needs outside consultants, saving... thousands of dollars. SANDOW grew B2B email subscribers by 30%. HubSpot unified four brands and multiple business units on one platform. Sales and marketing now work together more easily. The team can quickly launch campaigns and see detailed analytics.
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Everstage helped Proman Staffing automate their complex commission structure. The company replaced manual Excel-based processes with Everstage's no-code plan designer.... Implementation took just six weeks. Proman Staffing achieved 99% payout accuracy and 95% faster query resolution. Real-time commission visibility boosted sales team motivation and improved payroll accuracy. Managers now use live data for coaching and performance tracking.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TeamViewer’s integration with Microsoft Teams helped Transparent BPO support over 3,000 employees across multiple countries. The company faced slow, inefficient... IT troubleshooting for its distributed workforce. With TeamViewer, IT staff now resolve 25-50 tickets per day and support 500+ monthly active users. The solution cut time spent per support incident by 70%-80%. Transparent BPO increased productivity and reduced travel costs for onsite service.
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Plecto helped Electrika, a Montreal-based home services company, boost performance by 15–20%. The team replaced manual spreadsheets with real-time dashboards... and gamification tools. Technicians now track KPIs instantly and compete in friendly contests. Upsells increased through gamified 12-point inspections. Wins are celebrated in real time, creating a culture of shared success.
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Spinify helped Nexa boost sales activity and results by making work fun. Nexa used Spinify to create a culture of... friendly competition and recognition. Sales teams enjoyed real-time leaderboards and custom music videos for every deal. Managers liked seeing instant data on team performance. The environment led to higher motivation and better sales outcomes.
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SalesScreen helped Elis Norge AS boost total sales by 13% in 2018. The company moved from manual Excel tracking to... real-time dashboards and mobile apps. Sales teams saw a 10% rise in meetings per employee. Motivation and goal completion improved through competitions and instant feedback. Managers gained instant visibility into performance, enabling faster coaching and better team connection.
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PosiRank helped a personal services client fix major SEO issues. The site had 2,000 duplicate pages and hundreds of duplicate... blog posts. PosiRank deleted low-value content, improved site speed, and fixed broken links. They used guest posts and new content to boost rankings. Organic traffic sessions rose 123%. The site now ranks 63 keywords in the top 3 and 180 on page 1, up 1000%.
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Semalt ran a FullSEO campaign for a local drain and sewer cleaning company in Sao Paulo. The goal was to... boost organic traffic and keyword rankings. The team fixed technical SEO issues, optimized content, and improved site speed. After one year, monthly visitors grew from 104 to 3,182. The site now ranks in the top 10 for 1,414 keywords. The company saw a 2,960% increase in organic search traffic.
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SEOPress helped Debbie, a mobile hairdresser in Paradise, Nevada, improve her website's local SEO. She wanted to rank for "Las... Vegas haircuts" to attract tourists, not just locals. The team used keyword research to target high-traffic search terms and created dedicated pages for each service. They optimized titles, meta descriptions, and added local business schema. Setting a service area in Google My Business increased her chances of appearing in Las Vegas search results.
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Textmetrics helped ANWB make their articles easier to read. The team used instant suggestions to simplify complex content. They found... the readability check very helpful. Articles became shorter and clearer for a wide audience. ANWB is now more confident in reaching their content goals.
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SEO PowerSuite helped a local specialty home service business move from zero search visibility to page 1 rankings. The consultant used... entity association, keyword clustering, and schema to boost local SEO. Cleaning up technical issues led to a 4% lift in rankings. Adding geographic terms and driving directions brought another 6% increase. The business competed with larger rivals despite a limited budget.
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Ski. com used Conductor's SEO Platform to boost organic conversions by 1,065%. The team focused on content creation and optimization,...filling content gaps and adding calls-to-action. They also integrated Lumar to monitor site health and fix duplicate page issues. As a result, Ski.com saw an 84% increase in traffic and a 66% rise in organic traffic. The partnership with Conductor helped Ski.com attract more qualified prospects and save time and money.
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WeVideo helped Bella's Hair Studio boost client engagement with video content. The salon used WeVideo to create authentic videos for... Facebook and Google, increasing local visibility. Videos featuring real clients and staff received up to ten times more responses than stock content. The team quickly produced professional-looking videos without prior experience. Video is now key to their client communication and marketing strategy.
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Rollins used MadCap Create and MadCap Syndicate to digitize over 3,000 pages of training content. The company replaced printed manuals... with interactive, mobile-friendly courses for field technicians. This change saved Rollins $250,000 per year in printing costs. Rollins now tracks employee learning and compliance more accurately. The new system helps ensure consistent, high-quality service across 70+ countries.
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Rollins used MadCap Create and MadCap Syndicate to digitize over 3,000 pages of training content. The company replaced printed manuals... with interactive, mobile-friendly courses for field technicians. This change saved Rollins $250,000 per year in printing costs. Rollins now tracks employee learning and compliance more accurately. The new system helps ensure consistent, high-quality service across 70+ countries.
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Rollins used MadCap Create and MadCap Syndicate to digitize over 3,000 pages of training content. The company replaced printed manuals... with interactive, mobile-friendly courses for field technicians. This change saved Rollins $250,000 per year in printing costs. Rollins now tracks employee learning and compliance more accurately. The new system helps ensure consistent, high-quality service across 70+ countries.
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LawnStarter used dominKnow | ONE to overhaul its sales onboarding program in just two months. The company replaced hundreds of... Google Slides with engaging, organized training modules. This helped agents learn faster and feel more confident. LawnStarter saw a 47% increase in attach rate and enabled hundreds of agents per session. Training content was reused across sales and operations teams, boosting consistency and performance.
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Figma helped Swiggy cut feature rollout time by nearly 50%. Swiggy used Figma to improve collaboration between design, product, and... development teams. Real-time feedback and shared design systems made workflows faster and more consistent. Figma’s prototyping and code generation tools enabled rapid user testing and easier handoff to developers. Swiggy now launches new features faster and delivers a better user experience.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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Postalytics helped My Georgia Plumber automate direct mail campaigns. The company scheduled mailings months in advance, saving time and reducing... stress for employees. By switching from traditional print vendors, they cut postcard costs by at least 30%. Postalytics let them target customers with coupons, thank-you notes, and recruitment mailers. Web traffic dropped when mailings paused, then returned when campaigns resumed. The easy-to-use editor and flexible scheduling made direct mail a key part of their marketing.
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HubSpot CRM helped SANDOW Design Group cut campaign build time by 97%. The team no longer needs outside consultants, saving... thousands of dollars. SANDOW grew B2B email subscribers by 30%. HubSpot unified four brands and multiple business units on one platform. Sales and marketing now work together more easily. The team can quickly launch campaigns and see detailed analytics.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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TeamViewer’s integration with Microsoft Teams helped Transparent BPO support over 3,000 employees across multiple countries. The company faced slow, inefficient... IT troubleshooting for its distributed workforce. With TeamViewer, IT staff now resolve 25-50 tickets per day and support 500+ monthly active users. The solution cut time spent per support incident by 70%-80%. Transparent BPO increased productivity and reduced travel costs for onsite service.
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Riders Share used Dialpad to handle 3,000 calls a month as their business grew. The team expanded from one to... four remote agents using Dialpad’s cloud contact center. Dialpad’s analytics and real-time transcriptions helped track calls and improve service. Agents could send SMS messages to customers during calls, impressing users with fast responses. Dialpad’s AI-powered features made it easy to manage and scale customer support.
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RingCentral ACE and RingCX helped a leading UK self-storage company cut after-call work by 80%. The business unified its communications,... ending manual processes and reducing call abandonment by 50%. Real-time AI sentiment analysis improved customer satisfaction tracking. Automated reporting sped up lead conversions. Managers doubled their call coaching capacity. The company now uses AI to drive growth and customer engagement.
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RingCentral ACE and RingCX helped a leading UK self-storage company cut after-call work by 80%. The business unified its communications,... ending manual processes and reducing call abandonment by 50%. Real-time AI sentiment analysis improved customer satisfaction tracking. Automated reporting sped up lead conversions. Managers doubled their call coaching capacity. The company now uses AI to drive growth and customer engagement.
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Moxo's collaborative workflow software helped Texas Pressed Flowers grow 350% in two years. The business reduced calls and emails by... 80% by giving clients real-time order updates. Moxo enabled the team to track each bouquet and communicate better. Texas Pressed Flowers reached their mid-year revenue goal two months early. They achieved 100% 5-star reviews from clients. The software made their bouquet preservation process faster and more organized.
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8x8 SMS API helped Recommend Group triple their message click-through rates. The company switched from email to SMS for time-sensitive... updates, improving job completion rates. 8x8 Connect enabled targeted SMS marketing and provided analytics for monitoring deliverability. Integration with WhatsApp API further improved customer engagement. Local support and responsive technical help were key benefits for Recommend Group.
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AWeber helped Dogwood Adventure Play pivot during COVID-19 by launching a 30-day email challenge. The business used AWeber sign up... forms to grow its email list by 110%. The campaign achieved average open rates of 70%. Dogwood Adventure Play now sells an online dog training program to its engaged audience. The strategy included themed emails, multimedia content, and personalized messages.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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Mad Paws used Campaign Monitor to send personalized email campaigns. They automated customer journeys and re-engaged inactive subscribers. The platform... helped convert prospects into customers in less than three weeks. Mad Paws manages 20,000 pet sitters and 300,000 registered pets. Email marketing increased bookings and revenue. Interactive content built brand trust and drove conversions.
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Popcorn CRM helped SHL Cleaning Services boost sales leads by 500%. Steve Hands, the director, switched from an external marketing... company to using popcorn in-house. He used popcorn’s drag-and-drop editor and filtering tools to send targeted emails. The CRM tracked contact engagement and flagged hot prospects. In six months, SHL Cleaning Services generated £750k in new sales, with 70% of hot leads converting.
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Upwards uses Vero to send personalized messages to families and daycare providers. Before Vero, their old tool could not adapt... to changing customer needs. With Vero, Upwards built a custom tech stack with integrations for email, SMS, and app messaging. The team can now update workflows quickly and manage complex customer journeys. Vero helps Upwards support families, providers, and partners at scale, freeing up engineering resources and improving communication speed.
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Saucal helped Hello Subscription, a subscription box discovery platform, customize WooCommerce for their affiliate business. They improved site performance and... reduced managed hosting costs. Saucal added user-centered features like email alerts and a "hearting" system for saving favorites. The site now attracts 30%–40% returning visitors and supports users in the EU, UK, Canada, and India. Hello Subscription can now focus on growth and user experience.
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Shutterfly migrated its multi-terabyte dataset to MongoDB Atlas on AWS in minutes. The move enabled minimal downtime and improved scalability... for billions of photos. Teams can now spin up new environments quickly for new projects. Manual processes were replaced with easy, fast environment cloning. MongoDB Atlas supports Shutterfly’s plans for multi-tenant services across cloud providers.
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Divi helped DermBids redesign their website for tattoo removal quotes. The founder switched from Lucid to Divi to improve mobile... experience and emotional design. After the redesign, DermBids saw a 35% increase in conversion rates. Google rewarded the site with higher search rankings. The support team at Elegant Themes made the transition smooth and easy.
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B12 helped Action Logistix launch a new website that attracts both employers and job seekers. The staffing firm switched from... a slow, expensive design agency to B12, saving time and money. With B12, Action Logistix improved its online presence and SEO, appearing on the first page for key searches. The new site makes it easy for applicants to apply and for employers to connect. Action Logistix now manages website updates quickly and tracks analytics in one dashboard.
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Always Affordable, Always Available Locksmith LTD used Odoo to centralize field service, CRM, and inventory operations. Before Odoo, the company... struggled with manual data transfers and missed invoices. Odoo unified helpdesk, field service, sales, and invoicing, improving response times and billing accuracy. Inventory tracking now links products to jobs and invoices, stopping revenue loss. The company reports a 30–35% increase in efficiency since adopting Odoo.
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Strikingly helped SIYUN Beauty Salons build a Wechat mini program for digital commerce. SIYUN used the platform to let customers... browse products, get details, and buy directly in Wechat. Flash sales and discount coupons attracted more buyers. The mini program included staff service and sharing features for better customer communication. This solution increased online exposure and drove more customers to SIYUN's offline stores.
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Plated used Aha! to solve product roadmapping problems. Before Aha!, teams worked in different tools and lacked a shared vision.... Aha! brought everyone together in one place. Now, all teams can see the product plan and understand its direction. The company can split initiatives into phases and manage execution. Product conversations are more efficient and the team feels in sync.
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TruGreen moved its legacy JD Edwards ERP to Oracle Cloud Infrastructure. The company achieved 4-5X faster performance and 30-40% lower... total cost of ownership. Financial and branch teams now run reports and manage tasks much faster. TruGreen benefits from improved security and system isolation. The migration enabled a 0.09 second average user response time.
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Facilicom Belgium used MoreApp’s digital forms to improve workplace safety and efficiency. Accident reporting time dropped from 25 days to... 4 days. Employees found the forms easy to use and were more motivated to complete them. The company saw a clear reduction in workplace accidents. The Belgium government recognized Facilicom for efficient COVID-19 contact tracing using MoreApp.
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Rocketlane helped Earthwise Pet overhaul its franchise onboarding. Before, onboarding was managed with Slack, spreadsheets, and emails, causing confusion and... lost information. With Rocketlane, every new store now uses a structured project template. AI-generated call summaries and smart notifications save time and keep everyone on track. Franchisees use a custom portal to follow progress and access resources. The result is 100% franchisee collaboration and faster onboarding.
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DealRoom helped Farmers Business Network overhaul their M&A process. FBN replaced spreadsheets and scattered tools with DealRoom’s centralized platform. The... team now manages 12-15 deals at once, improving speed and accuracy. Communication and organization improved, saving time and money. FBN no longer needs outside consultants for M&A management.
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ClickUp helped Shipt's data platform team centralize project tracking and request management. Before ClickUp, Shipt struggled with scattered tools and... lost information. With ClickUp, they unified workflows, improved project visibility, and used automation to reduce manual work. Real-time dashboards enabled faster executive decisions. Employee satisfaction and operational efficiency increased across the team.
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ActivTrak helped a contact center with 600 agents improve efficiency and productivity. Managers used workforce analytics to track agent activity,... spot workflow bottlenecks, and identify coaching needs. The center reduced call wait times by 30% during peak hours by shifting secondary tasks. They also saved over $1.5 million per year by reclaiming 30 minutes of productivity per agent each day. ActivTrak enabled better resource allocation and reduced software costs.
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Tamice Group used CurrentWare's AccessPatrol to secure sensitive client data. They faced risks from employees using personal devices and growing... cyber threats. AccessPatrol blocked all removable media, like USBs and SD cards, across their New York office. The software let them control device permissions in real time and track all USB activity. Tamice now has better data loss prevention and peace of mind about client privacy.
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Tamice Group used CurrentWare's AccessPatrol to secure sensitive client data. They faced risks from employees using personal devices and growing... cyber threats. AccessPatrol blocked all removable media, like USBs and SD cards, across their New York office. The software let them control device permissions in real time and track all USB activity. Tamice now has better data loss prevention and peace of mind about client privacy.
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Swiss Post used DSMN8 to migrate and scale their employee advocacy program. They needed better content segmentation for their 54,000+... employees across languages and regions. DSMN8 enabled tailored content, gamification, and detailed analytics. Swiss Post achieved a cost-per-click of $1.88 and generated over $424,800 in earned media value. Engagement and adoption rates improved, making the program a model for other large enterprises.
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Deputy helped Child Care Staffing Inc. save up to $100K by making staff scheduling a one-person job instead of three.... The company grew from 18 to over 100 substitute teachers after adopting Deputy. Scheduling became faster and easier, reducing human error and saving time. Staff receive instant notifications about their shifts, improving communication. Deputy's simple setup and use made it essential for daily operations.
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Rallyware helped velofix move its franchise training online. The company saw an 87% increase in franchisee engagement. Franchise owner training... improved by 73%, and mechanic training by 80%. Rallyware made onboarding faster and easier. Franchisees now access training anytime and complete more tasks. The platform saves time for the head office and supports rapid franchise growth.
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Howspace helped HomeMaid cut staff turnover from nearly 80% to under 40%. The platform connected 900 employees across Sweden, who... spoke over 60 languages. HomeMaid used Howspace for communication, learning, and building culture. Employee engagement improved, with eNPS rising from -5 to +8. The AI translation feature made content accessible to all. HomeMaid now has a stronger, more connected workforce.
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Gilligan Oil Company used BizLibrary to launch a leadership development program for over 100 general managers across multiple states. Their goal was... to increase employee retention and promote internal talent. BizLibrary provided a consistent training framework with engaging content and strong customer support. The program achieved 100% participation in monthly assignments. Managers now complete training on time and ask for more learning opportunities. Gilligan is expanding the program to shift managers to build a pipeline of future leaders.
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Learning Pool Platform helped NES Fircroft boost course completions by 350%. The company moved from a basic training repository to... a skills-focused learning system. 100% of learners said they could apply what they learned. Logins increased by 250%. The platform enabled tailored, multilingual content and streamlined onboarding. NES Fircroft now delivers targeted training for global staff.
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Learning Pool Platform helped NES Fircroft boost course completions by 350%. The company moved from a basic training repository to... a skills-focused learning system. 100% of learners said they could apply what they learned. Logins increased by 250%. The platform enabled tailored, multilingual content and streamlined onboarding. NES Fircroft now delivers targeted training for global staff.
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Baremetrics helped Cancel Timeshare save hours of manual work and recover over $680 in failed payments in just one month. The company used... Baremetrics to automate Stripe analytics, manage dunning, and organize customer data. Cancel Timeshare improved customer service with People Insights, allowing quick access to client information. The team streamlined payment tracking and reduced manual errors. Baremetrics supported Cancel Timeshare’s rapid growth and subscription management.
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DynamicWeb powered Warmgarant's new ecommerce platform. The site features a responsive design, advanced search, and a personalized boiler finder. Customers... can compare products and upload home photos for better installation planning. Warmgarant saw revenue increase by a factor of 20 after launch. The platform improved customer experience and lead generation.
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Billtrust Collections helped Alertis automate debtor management and collections. Manual processes were replaced with digital tools, making collections more efficient.... Alertis improved current receivables by 10% and kept overdue balances under 10%. Revenue nearly doubled during this period. Integration with credit scoring and invoice providers reduced risk and sped up payments.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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Fresh Relevance helped Direct365 increase their cart recovery rate by 18. 6% in 90 days. The company used a 3-stage...cart abandonment email program with personalized product recommendations and discount vouchers. Auto Optimize tested different discount levels, leading to higher conversions. Data capture popovers and upsell recommendations also boosted sign-ups and revenue. Direct365 achieved a 21X monthly ROI with Fresh Relevance.
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Ruler Analytics helped Moneypenny uncover 20% more leads from Google Ads by tracking offline conversions. Before using Ruler, Moneypenny's marketing... team could not see which campaigns drove phone and live chat leads. With Ruler, they matched leads to campaigns and keywords, improving reporting accuracy. This led to an 8% increase in leads and an 11% reduction in cost per lead. Moneypenny now optimises paid search based on real business outcomes, not just web conversions.
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Marchex helped Authority Brands, a large home services franchisor, improve call center operations across 1,900 locations. Authority Brands used Marchex... to track and record calls, route them to the right franchise, and analyze call outcomes. The platform enabled the marketing team to optimize campaigns and target high-value customers. Authority Brands increased call conversion rates by over 3% and rescued more appointments. Call recordings also supported staff coaching and quality control.
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Mediahawk helped George Davies Turf track every phone call and link revenue to marketing channels. The company used Mediahawk’s call... tracking and API integration with Microsoft Dynamics 365 to automate data flow. This let them see which ads and campaigns drove leads and sales. With Power BI integration, they built clear reports on ROI for each channel. The team saved time and gained confidence to invest more in high-performing marketing.
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Get Locksmith used Addsource to support its franchise branches with marketing and advertising. They tracked all incoming calls, managed billing... for valid calls, and assigned local numbers for each franchise to monitor channels like Google and Yelp. Addsource provided a dashboard for performance review, call recordings, and billing management. This helped Get Locksmith create a transparent system, improve marketing, and enable franchisees to understand and optimize lead generation.
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