SMS Marketing Customer wins | Real Customer Results Across Industries 2026

Heymarket helped Lighthouse increase agent capacity by 10x and boost conversion rates with business texting. Lighthouse used Heymarket’s SMS platform... and HubSpot integration to automate follow-ups and keep leads engaged. Leads who received 20 or more texts had a 24% conversion rate, over 5x higher than those with fewer messages. Fast, personal replies via SMS earned Lighthouse more than 57 five-star TrustPilot reviews. Agents now manage more conversations and deliver a better customer experience.
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EZ Texting helped Lee & Associates close 16 deals and generate over $1M in extra revenue. The real estate firm... text-enabled office landlines and used unique keywords for each property. Prospects could text for info and get instant, automated replies. This boosted lead volume and improved targeted marketing. The team adopted a data-driven approach to sales with SMS marketing.
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Gen25 implemented Salesforce and GoMeddo for Vrije Academie. The new platform replaced an outdated custom system that could not handle... growing course registrations and data needs. Salesforce now manages courses, registrations, and customer data in one place. The website connects directly to Salesforce for instant course updates and smooth student registration. Daily work is more efficient and manual tasks are reduced. The platform supports future growth and a better student experience.
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TextUs helped the University of Nevada, Las Vegas’s Lee Business School boost prospective student engagement. In just one month, response... rates surpassed those from email and phone outreach. Webinar registrations increased so much that extra sessions were needed. The school reconnected with prospects who had not responded in years. The program also cleaned up its contact list, making future outreach more targeted. Staff praised the experience and results with TextUs.
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BSG CPaaS helps an e-commerce store automate marketing communications. The store segments first-time buyers and cart abandoners for targeted campaigns.... Automated workflows send personalized offers via email, WhatsApp, Viber, SMS, and AI Voice Bot. Analytics reveal which channels drive the most engagement. The store saves time and money while increasing conversion rates.
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SMSpubli helped Greendecor send effective mass SMS campaigns. The platform made it possible to send hundreds of thousands of messages... in less than an hour. Greendecor can now measure campaign results easily. The tool provides real-time delivery reports and analytics. Helena Expósito, communication director at Greendecor, shared this experience.
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Love Hemp used FireText to improve customer education and increase marketing reach. They switched from another SMS provider to FireText... for better service and ease of use. Love Hemp targeted their SMS campaigns to match their 30-day product cycle and sent promotional messages during key sales periods. In their May Bank Holiday Sale, a campaign to 4,000 contacts drove 10% of their monthly revenue. SMS became one of their top five revenue channels, helping them build stronger customer relationships.
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Mobilozophy SMS APIs helped American Music Supply (AMS) improve customer experience. AMS used SMS alerts, a 'Notify Me' button, and... shipment status updates to keep shoppers informed and engaged. Customers could opt in for marketing texts and exclusive notifications. AMS also let users send product info to their phones for later review. These features made shopping easier and built stronger customer loyalty.
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MessageDesk helped DeNooyer Chevrolet run a text-to-vote campaign at their Chalk the Lot event. The dealership used text messaging to... collect votes and gather attendee contact information. Signs and social media posts encouraged community members to participate by texting a keyword. The campaign resulted in 536 new contacts added to their marketing list. DeNooyer Chevrolet plans to use text messaging for future events to boost engagement.
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Kimoby helped Murray Chevrolet Winnipeg reclaim their #1 CSI ranking. The dealership used Kimoby to send a follow-up text to... every customer after each service visit. This ensured 100% of customers received personal outreach. Positive feedback was shared with staff, while negative feedback was addressed quickly. As a result, Murray Chevrolet Winnipeg moved from 3rd to 1st place in CSI and hit their 2026 goal before March.
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Zurich Insurance used Medallia to unify its customer experience management across countries. The platform enabled real-time feedback collection and tailored... insights for every employee. Promoters now pay 27% more in premiums and are 5x less likely to leave within a year. Zurich improved its NPS by 20 points in Turkey after acting on customer feedback. Medallia's system helps Zurich close the loop with every dissatisfied customer.
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BulkSMS. com helps SSCBB coordinate urgent medical deliveries. SSCBB uses SMS to reach volunteers fast for time-critical tasks. They integrate...BulkSMS.com with their Three Rings volunteer management system. SMS ensures messages are seen and acted on quickly, unlike chat apps. Volunteers respond in minutes, helping SSCBB deliver supplies to NHS hospitals on time.
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Cytech built a COVID-19 case tracking app for the Civil Protection Agency. The app lets trackers record and manage case... and contact data online. It processes case information and creates reports for fast response. The system sped up monitoring and helped reduce virus spread. It improved public health safety during the pandemic.
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DaySmart Software switched to SMS-Magic after struggling with a vendor that lacked Salesforce integration and reporting. SMS-Magic gave them full... conversation history and better messaging insights. The team saw higher productivity and improved response rates. They now track messages across departments and know when customers open them. This helps DaySmart understand and serve their clients better.
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The Skinny Bakery used Voodoo SMS with their Shopify store to send automated order confirmations and marketing messages. Customers who provided... their mobile numbers received SMS updates at checkout. The bakery also used the Voodoo SMS portal to send bulk promotional campaigns. After sending an SMS broadcast at 6:30pm, sales doubled compared to the previous day and site visits increased. The integration improved customer service and boosted sales.
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Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security.... Cisco's analytics and automation reduced network problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.
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Texas Tech Federal Credit Union used Glia Voice AI to improve member service and operational efficiency. The credit union replaced... its legacy CCaaS with Glia, unifying voice and digital channels. Within weeks, it contained 25% of phone calls with AI, saving 81 agent hours monthly. Agent training time dropped by 33%. Digital engagement rose 8.6%, and average speed of answer improved by 50%. Managers gained 14 hours per month for coaching, and reporting tools enabled better strategic decisions.
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Tall Bob’s SMS solution helped a top Australian fashion brand boost loyalty and engagement. The brand wanted to make loyalty... feel personal, not just transactional. They used SMS to send reward reminders, exclusive offers, and personalized prompts. This approach led to a 733% ROI increase and a 26.4% engagement boost. The brand also saw a 61.8% click-through rate and a 4.54% redemption rate with an average cart size of $95.
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SMS-iT's Agentic AI helped Industrial Corp cut costs by 60% and boost efficiency by 45%. The AI platform monitors production... lines in real time and predicts maintenance needs. It also optimizes resource allocation and automates quality control. Product quality reached a 99.2% score, and downtime dropped by 85%. Material waste fell by 70%, and production cycles became 30% faster.
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One Media used Textmagic to manage communication with over 350 teenage distributors. During the pandemic, they struggled to reach their... team using email and calls. After switching to SMS through Textmagic, they quickly restored their youth-led delivery system. The integration with Round Control made onboarding and messaging easy. Four staff now handle hundreds of relationships using real-time SMS updates.
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Text-Em-All helped Red Oak Sanitation double their customer response rates. The company switched from an outdated texting platform that was... costly and lacked message delivery visibility. With Text-Em-All, Red Oak Sanitation saved thousands of dollars by eliminating inbound message charges. Staff found the new system easy to use and quick to learn. The platform improved communication efficiency and gave full visibility into message delivery.
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Katch used Automated Texting Software to send SMS messages for an insurance provider client. The campaign achieved a 15% conversion... rate on all leads. Katch is a software company that also acts as a marketing agency for larger clients. They help brands engage and monetize website visitors. Automated texting improved lead conversion for their insurance client.
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Salesmsg helped SaaS Academy cut no-shows for sales demos by 20%. The team used SMS reminders and automated follow-ups to... boost attendance. Salesmsg became a key part of their sales enablement and lead qualification process. By adding texting to their workflow, SaaS Academy increased monthly revenue by $90,000. The sales team now sends hundreds of texts each month to engage leads and close more deals. Fast response times and shared inboxes improved conversion rates and team efficiency.
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Factoreal helped Rajasthan Royals grow their fan base by 75% in less than a year. The team used Factoreal’s marketing... automation to connect with millions of fans across channels. They built WhatsApp chatbots, sent push notifications, and ran targeted campaigns. Factoreal’s tools let them segment fans and personalize messages. Rajasthan Royals saw higher engagement and improved ROI from their campaigns.
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Protexting's Multiple Questions Survey App helped Campus Hill Church run a student outreach event at Loma Linda University. The church used... SMS surveys to quiz students and pick a Vespa winner each night. The app tracked answers, timestamps, and made winner selection easy. Students could check their quiz results and timing. Campus Hill Church praised Protexting for prompt, high-quality support and smooth communication.
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Salesforce helped the Los Angeles County Public Defender digitize 107 years of paper records and consolidate 26 legacy systems into a secure cloud-based case management platform. The office, with... 1,200 employees, now manages over 140,000 client cases per year digitally. Attorneys access real-time client and case data from anywhere, improving preparation and client service. The new system streamlines legal workflows, enhances collaboration, and supports holistic representation. This transformation enables data-driven justice reform and better outcomes for residents.
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Crisis24 helped a fintech company improve global security. The company needed executive protection and a global operations center. Crisis24 used... trusted relationships to win the client. They provided embedded executive protection leadership. This enhanced the company's security worldwide.
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Mtalkz helped a leading logistics company save 40% in costs. The company faced low SMS delivery, delayed OTPs, and trouble... with high-volume and multilingual campaigns. Mtalkz improved SMS delivery rates by over 30% and saved 500+ man hours per year. Real-time reporting and secure OTP APIs made operations smoother. Customer engagement doubled with multi-language messaging.
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Textline helped What If Syndicate, a Chicago-based restaurant group, reduce call volume and improve guest experience. The group receives about... 336,000 calls yearly, making it hard for 16 reservationists to respond quickly. With Textline, guests can now text or call the same number, making communication faster and easier. The Unified Inbox feature lets staff manage all guest messages in one place. Automated and scheduled texts keep guests informed and help staff reply at the best times. Guests now get quicker responses and prefer texting over calling.
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AllianceChicago and Settlement Health used chatbots to improve access to preventive care for underserved populations. They focused on capturing and... addressing social determinants of health. Their approach helped preserve patient dignity. The organizations learned new ways to improve population health. This case highlights digital health tools for better care access.
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