Movylo helped Luxe Boutique, a Miami fashion store, boost customer engagement with automated birthday campaigns and personalized marketing. The boutique used... in-store tablets, website pop-ups, and QR codes to grow its customer list. Automated messages, including exclusive discounts and new arrival alerts, brought more shoppers back. The store saw a higher return and a significant increase in average order value. Movylo's AutoPilot made it easy to stay in touch with customers across all channels.
CustomerGlu helped Purplle boost sale revenue by 400%. Purplle used gamification campaigns like scratch cards and spin the wheel before... a major sale. The campaigns increased add-to-cart and purchases by 8.8%. View cart and add products actions rose by 33.2%. Purplle's marketing team used CustomerGlu's no-code dashboard to launch these campaigns quickly. Real-time analytics let them personalize rewards and improve engagement.
Ipanema Indonesia wanted to grow its membership base and better understand its customers and resellers. They partnered with Tada to... launch a digital membership program across 10 stores. The program included referrals and a rewards system to boost repeat visits and attract new shoppers. As a result, Ipanema achieved a 2.5x return on investment. The digital loyalty program helped them target customers more efficiently and offer a unique shopping experience.
Paytronix helped Pump & Pantry launch the 'Pumped Up Rewards' loyalty program. In the first year, over 20,000 new members... joined. The program included fuel discounts and tracked rewards in one place. The launch coincided with a 50th anniversary sweepstakes. Pump & Pantry saw increases in visits, spend, and customer frequency. The Paytronix platform enabled seamless integration and campaign management.
LoyaltyLion helped esmi Skin Minerals Australia launch a loyalty program that enrolled 58% of their customer base. Loyalty program members... doubled their average spend and spent three times more than non-members. The program included custom rewards, tiered benefits, and integrations with Klaviyo and Zendesk. Loyalty emails and loyalty data improved customer engagement. Drop-off rates from first to second purchase were much lower for loyalty members than non-members.
Loylogic helped Microspot and Miles & More work together to engage shared customers. The partnership focused on loyalty rewards and... a joint marketing launch. This led to higher basket spend from current shoppers and attracted new customers. The companies also gained new insights into what rewards their customers prefer. The collaboration improved customer engagement and loyalty.
Comarch helped Kiabi modernize its loyalty program for 33 million members. Kiabi moved from an on-premise system to a SaaS... loyalty platform with open APIs. The new "En Famille" program offers digital accounts, emotional rewards, and omnichannel engagement. Comarch provided technical, commercial, and strategic support throughout the 12-month project. Kiabi now delivers a more personal and connected loyalty experience for families.
Kinokuniya replaced their old membership cards with a digital loyalty program using Eber. In six months, they gained over 10,000... new customers. The new system made it easier for customers to join and use the loyalty program. Kinokuniya improved customer retention and engagement with digital tools. The switch helped them grow their customer base quickly.
A top-five national convenience retail chain
- Retail
- Very Large
Mobivity's Connected Rewards helped a top-five national convenience retail chain fight declining engagement. The retailer used mobile game-integrated offers to... boost loyalty program sign-ups. Mobivity targeted mobile game players, matching the retailer’s customer base. A 60-day test compared traditional offers to mobile game offers. The campaign delivered higher acquisition rates and better cost efficiency than old methods.
Eagle Eye powered Z Energy's new Z Rewards loyalty program, replacing Flybuys. Z Energy gained direct customer relationships and control... over loyalty offers. In three months, in-store item scan rates rose from 12.5% to 26.6%. Over 360,000 customers joined the Z App, with 31% new users. The app's NPS improved right after launch. Z Energy can now quickly test and manage offers, driving customer engagement and growth.
Liv Fashion Boutique used Belly to grow their customer database and boost repeat visits. The boutique leveraged Belly's Campaigns feature... to reach customers about events, sales, and new inventory. Staff found it easy to sign up customers and collect emails in exchange for rewards. Belly provided hands-on setup and training at all four locations. The system proved reliable and helped increase customer engagement and loyalty.
Sparkage helped Urban Feed & Garden make loyalty rewards easy for customers. The mobile app lets shoppers track rewards and... get special offers. Customers no longer need to carry physical punch cards. The business can quickly share deals and events. Sparkage is simple to set up and use. It works well as a marketing tool for small businesses.
Target Circle launched nationwide after 18 months of testing. The program lets members earn 1% on every purchase and vote... on local giving. Over two million guests joined, making 14 million transactions and directing $500,000 to nonprofits. Members save and spend more than non-members. Target Circle blends transactional rewards with emotional engagement.
Goodwill Industries of Middle Tennessee
- Retail
- Large
Nashville, USA
Clutch helped Goodwill Industries of Middle Tennessee boost customer loyalty and sales. The company launched the True Blue Rewards program... using Clutch's AI retention marketing platform. Loyalty members spent 45% more per visit than non-members. SMS campaigns drove a 120% higher engagement and sales rate than email. During $5 reward redemptions, loyalty members spent 72% more. Goodwill gained better data insights and improved campaign ROI.
KLS Naturals used Loystar’s WhatsApp loyalty program to boost repeat business. Customers earn a stamp for each visit to any... of their three outlets. After collecting seven stamps, they get a free shampoo and condition service. The program runs through SMS and WhatsApp, making it easy for customers to join. KLS Naturals saw strong engagement and increased customer loyalty.
Air Miles Middle East used Currency Alliance’s Universal Points Terminal to replace an old app. The new webapp lets partners... issue and accept loyalty points without POS integration. Over 20 partners and hundreds of stores now use it daily. Partners can set up in 10-15 minutes and manage users easily. Reporting is now self-serve for all partners. Air Miles Middle East plans to expand its network using this solution.
Tesco used ContactPigeon’s omnichannel customer engagement platform to boost its online grocery business. The company launched the world’s first virtual... grocery store in South Korea, increasing online sales by 130% and new members by 76%. During the COVID-19 pandemic, Tesco’s online sales rose by 22% in 2020, with 1.3 million online orders in spring 2021. Tesco’s focus on customer service, logistics, and digital innovation helped it lead the UK grocery market and expand internationally. The Clubcard loyalty program and eCommerce website played key roles in customer retention and growth.
ActiveCampaign helped L. G.R World boost ecommerce revenue by 143%. Secret Key Digital Agency used ActiveCampaign to build an omnichannel...digital strategy. They set up email marketing automation, segmentation, and personalized content. L.G.R World integrated WooCommerce and Facebook Custom Audiences for targeted campaigns. The company saw a 126% increase in transactions and a 9x return on investment. Over 25% of ecommerce revenue now comes from automated campaigns.
PushEngage helped SuperJeweler boost revenue by 8. 2% using web push notifications. The jewelry retailer achieved a 22% opt-in rate...for subscribers. Cart abandonment campaigns delivered a 14.68% click-through rate and 8% conversion rate. Push notifications drove 5% of total site traffic, outperforming email. SuperJeweler found PushEngage cost-effective and easy to use.
Experiture helped a leading retail brand boost sales by 25% using personalized product recommendations. The brand improved customer retention by... 30% with targeted loyalty programs. Automated follow-up campaigns drove a 20% increase in repeat business. Experiture's omnichannel marketing platform unified email, SMS, and direct mail for consistent messaging. The brand overcame fragmented communication and built stronger customer loyalty.
Leading Asian online baby products retailer
- Retail
- Medium
Gamooga helped a top Asian online baby products retailer boost conversions by 3X. The company faced high cart abandonment and... low repeat purchases. Gamooga unified customer data and enabled personalized messaging across email, web, and mobile. Cart abandonment dropped by 2X, and repeat purchases doubled. Revenue per email increased 3X, and unique click-through rates rose 10X.
FSAstore used iZooto web push notifications to boost sales and educate customers about FSA/HSA benefits. The marketing team wanted a... direct way to remind users about points and discounts. iZooto enabled targeted, personalized campaigns across the customer journey. This led to a 5% increase in conversion rate and a 35% rise in sales. Revenue from push notifications jumped by 124%, with 46% more transactions.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
Fressnapf used optilyz to boost repeat purchases with targeted direct mail campaigns. The company focused on getting first-time buyers to... place a second order. They also ran reactivation campaigns to win back inactive customers. These efforts led to additional revenue and more regular clients. The case highlights how direct mail can drive customer loyalty in retail.
INTERMIX used Opal to improve marketing planning. Before Opal, teams struggled with email threads and missed deadlines. Opal gave them... one place to manage briefs, timelines, and content. Approval times dropped by 94%. Content build time was cut in half. The team now saves 15-20 hours each week. Campaign launches are 95% more likely to be on time.
Listrak helped LovelySkin reactivate 71,000 lapsed customers in just one month. The campaign generated $96,000 in extra revenue during the... holiday season. LovelySkin used Listrak’s ReActivate solution for targeted email and SMS marketing. The team worked closely with their Listrak account manager to time messages for the best results. LovelySkin continues to see strong revenue growth with Listrak’s unified marketing platform.
The Wood Veneer Hub used Attentive SMS to boost sales during Black Friday and Cyber Monday. They grew their SMS... subscriber list from 0.6% to 3.7% using targeted sign-up flows. Their SMS campaign achieved a 10.6% average conversion rate and a 48% increase in average order value. The program delivered a 358x ROI and drove 10% of November revenue. Segmentation and personalized messaging helped maximize results.
MoEngage helped Xcite by Alghanim boost CRM-driven revenue share from 8% to 25%, a 212% increase. The retailer used AI-powered... automation to personalize campaigns and target micro-segments across email, push, and in-app channels. Xcite saw a 175% rise in average revenue per user and a 40% growth in its highest-spending customer segment. The platform also cut content creation time by 60%, streamlining marketing operations. These results strengthened customer relationships and increased conversions by 224%.
Mattress Firm used Vibes to launch their first SMS and RCS mobile marketing program. They wanted to grow their audience... and keep customers coming back. Vibes helped Mattress Firm send messages at the best times using AI-powered tools. SMS subscribers showed higher purchase rates and frequency than non-SMS customers. Mattress Firm now sees mobile messaging as a key way to drive business growth.
OneSignal helped Evino boost revenue by 12% using push notifications. Evino sent daily and personalized push messages to over 600,000... customers. Push notifications drove 1,800 orders per week and 8% of total revenue. Web push added another 3-5% of monthly revenue. Personalization increased click-through rates by up to 50%.
CleverTap helped Unifynd boost offline coupon conversion rates from 5% to 83%. Unifynd used CleverTap’s analytics, segmentation, and customer journey... tools to personalize communication and drive in-store engagement. Targeted coupon campaigns led to a 44% increase in sales in one month. Unifynd enabled malls to drive $1.3 million in sales using these targeted coupons. The solution improved customer loyalty and repeat visits for retail clients.
CleverTap helped Unifynd boost offline coupon conversion rates from 5% to 83%. Unifynd used CleverTap’s analytics, segmentation, and customer journey... tools to personalize communication and drive in-store engagement. Targeted coupon campaigns led to a 44% increase in sales in one month. Unifynd enabled malls to drive $1.3 million in sales using these targeted coupons. The solution improved customer loyalty and repeat visits for retail clients.
Christiania Belysning used LINK Mobility and Forte Optimize to run an RCS pilot during Black Week and the holiday season. The goal was... to compare RCS with traditional SMS for customer engagement. RCS messages included images, product carousels, and interactive buttons. The pilot showed higher engagement, better click rates, and improved customer satisfaction. Christiania Belysning gained valuable insights into using RCS for marketing and customer communication.
Helzberg used Proximic by Comscore’s ID-Free Predictive Audiences for their 2024 Holiday campaign. They wanted to boost brand awareness and... improve omnichannel performance. Wpromote chose audience segments like Gift Givers and Holiday Shoppers to target ads. Helzberg compared Proximic’s solution to other ID-free targeting partners. Proximic’s audiences beat Helzberg’s KPI benchmarks, delivering better CPMs and stronger customer engagement.
RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
Airship helped Ace Hardware turn its app into a personalized shopping hub. Ace used Airship to send segmented push notifications... and run abandoned cart campaigns. This led to a 6X increase in engagement and a 13% conversion rate from abandoned cart messages. No-code surveys collected customer preferences, boosting zero-party data. The app now delivers tailored product recommendations and drives repeat conversions.
Albert Heijn used Batch's in-app messaging to boost its loyalty program. The app has 3.5 million monthly users, each connecting... three times a week. With real-time targeting and A/B testing, Albert Heijn achieved a 16% conversion rate on its loyalty program. The solution helped increase store visits and online sales. Personalised messages improved customer engagement and brand safety.
Retail Clients Speak: The Impact of deploying Help Desk solutions
Art.com
- Retail
- Large
Emeryville, USA
Art. com used Giva HelpDesk to manage its IT help desk and track software quality issues for its e-commerce site....The solution was set up, customized, and deployed in just one week. Employees could log service requests through a self-service web portal. Art.com reported 100% uptime and found the system easy to learn, with only one hour of training needed. Giva HelpDesk delivered enterprise-class features at a lower total cost of ownership.
IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
Replyco’s helpdesk software helped Direct Plants, a UK gardening supplier, manage customer service across Amazon, B&Q, and the Range. Spark Sales Online... provided tailored eCommerce services and SEO optimization. This improved customer satisfaction and product visibility. Operations became smoother with centralized inbox management and better stock control. Direct Plants saw higher sales and more positive reviews.
JYSK uses Puzzel’s Conversational Intelligence to improve customer service. AI-driven insights help JYSK spot trends and understand customer needs faster.... The solution supports agents and helps teams share insights across borders. JYSK aims for more personal, high-quality interactions with every customer. Real-time data helps them make smarter decisions and improve service quality.
Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
Nespresso partnered with Concentrix to transform digital customer and employee experiences using AI. They launched advanced B2C and B2B chatbots,... AI-powered knowledge management, and digital learning tools. The B2C chatbot achieved 95.8% CSAT after 6 months, while B2B chatbot reached 100% CSAT. Advisor efficiency improved by over 50%, and coaching prep time dropped by 30%. Nespresso was shortlisted for the CX Awards 2025 for best use of technology to revolutionize CX.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
Dixa helped Contorion cut its ticket backlog by 80%. The company faced siloed ticketing and slow vendor support, leading to... over 1,400 unresolved tickets. Dixa unified all customer conversations and data, giving agents a single view and boosting productivity by 21%. Abandon rates dropped by 2%. Sales and service teams now collaborate better, capturing more sales opportunities and improving customer engagement.
Facelift helped Roche Bobois manage social media for over 265 stores in 54 countries. The platform let them centralize content... creation and keep a consistent brand image worldwide. Teams could adapt posts for local markets while following global guidelines. Facelift improved collaboration and saved time by bringing all social media tasks into one tool. Roche Bobois now tracks results and adjusts strategy easily across all regions.
Hootsuite helped Apricotton, a small Canadian retail brand, boost sales by 108% in just two weeks. Apricotton used Hootsuite Analytics... to save 8 hours a week tracking social metrics. The team ran paid ads and created custom content for platforms like Instagram and TikTok. Their campaign reached 66,000 impressions across social channels. Apricotton learned to use social listening and analytics to grow their audience and sales.
IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Dash Social helped Wayfair Professional transform its B2B social media strategy. The team used Dash Social’s AI tools and UGC... features to boost engagement and build a designer-focused community. Wayfair Professional saw an 866% increase in video plays, a 2,757% rise in engagements, and a 304% jump in impressions on Instagram. Pinterest impressions soared from 100K to 131M in one year. The new approach focused on human-centered, shareable content and real-time community engagement.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.
Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
Top Stories in Retail about adoption of Live Chat software
The Dufresne Group
- Retail
- Large
Winnipeg, Canada
The Dufresne Group used Acquire's customer engagement platform to shift from in-person to digital sales during COVID-19. They first used... Acquire Video Chat to cut technician inspection visits in half, saving costs and speeding up service from 10 to 5 days. When the pandemic hit, they moved Acquire tools to sales, launching live chat and chatbots. In two weeks, virtual sales chats jumped from 100 to 1,000, driving a one-hundred-fold increase in online sales. Features like cobrowsing, video tours, and translation helped keep customers engaged and business stable.
Gnatta helped a major UK retailer automate customer care using chatbots and social media quick replies. In one month, the... retailer saved £58,000 by automating 21% of customer interactions. Over five months, total savings reached £118,000. More than 10,000 messages were deflected in the first month. The solution improved efficiency during the busiest season without hurting customer experience.
Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
Elkjøp Nordic used Genesys Cloud to transform its contact center in just 12 weeks. The company cut its contact center... systems by 50% and reduced workforce management support needs by 83%. Advisors now handle chat, email, voice, and social interactions from one place. Real-time insights help resolve customer issues faster. The team is recognized for delivering strong business results and better customer experiences.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
Comm100 Live Chat and AI Chatbot helped Kotsovolos handle a surge in customer support inquiries. The company saw phone volumes... drop as live chat allowed agents to manage more conversations at once. The AI chatbot resolved 30-32% of all incoming queries, freeing agents to focus on complex issues. Kotsovolos increased support capacity without hiring more staff. The solution included custom features like Greek language support and video chat for sales and accessibility.
Comm100 Live Chat and AI Chatbot helped Kotsovolos handle a surge in customer support inquiries. The company saw phone volumes... drop as live chat allowed agents to manage more conversations at once. The AI chatbot resolved 30-32% of all incoming queries, freeing agents to focus on complex issues. Kotsovolos increased support capacity without hiring more staff. The solution included custom features like Greek language support and video chat for sales and accessibility.
Velaro's AI-powered live chat helped IWA Wine Accessories boost sales and customer loyalty. The seamless NetSuite integration gave agents real-time... customer data, making support faster and more personal. IWA reduced its reliance on external call centers and improved conversion rates. Customers who used chat had an average order value twice as high as others. Their lifetime value was 2.8 times greater than the average online customer. Chat agents earned a 4.9 out of 5.0 star rating for customer satisfaction.
Intercom helped Rebag unify its online and in-store shopping for luxury accessories. Rebag used Intercom to boost customer engagement and... support at every stage. The team integrated Intercom with tools like Shopify, Zendesk, and Salesforce for seamless data flow. With Intercom, Rebag saw conversion rates 3.5 to 5.5 times higher than traditional ecommerce. Median first-response time dropped to under a minute, and NPS rose by 15 points.
CloudTalk helped Meble Furnio recover 37 missed leads and boost revenue by 4%. Before CloudTalk, missed calls went unnoticed, costing... sales. With CloudTalk’s Reporting & Analytics, the team built a custom report to track every inbound call. Now, no leads are lost and every call is followed up. The business gained full visibility into its sales funnel and improved customer support.
G-Star RAW replaced its old phone systems with Avaya Cloud Office. The company needed a reliable, cloud-based communications platform for... its global offices. Avaya Cloud Office let employees make calls, message, and meet from any device. The IT team saved time and reduced costs by moving away from hardware and licensing. G-Star improved customer support and brand reputation with always-on service. The switch helped G-Star work better and spend less on communications.
G-Star RAW replaced its old phone systems with Avaya Cloud Office. The company needed a reliable, cloud-based communications platform for... its global offices. Avaya Cloud Office let employees make calls, message, and meet from any device. The IT team saved time and reduced costs by moving away from hardware and licensing. G-Star improved customer support and brand reputation with always-on service. The switch helped G-Star work better and spend less on communications.
G-Star RAW replaced its old phone systems with Avaya Cloud Office. The company needed a reliable, cloud-based communications platform for... its global offices. Avaya Cloud Office let employees make calls, message, and meet from any device. The IT team saved time and reduced costs by moving away from hardware and licensing. G-Star improved customer support and brand reputation with always-on service. The switch helped G-Star work better and spend less on communications.
Ozonetel helped BigBasket achieve 85% first-time resolution and 75% CSAT. BigBasket used Ozonetel’s omnichannel CX and CRM integration to answer... over 95% of calls within 10 seconds. VIP customers got even faster service, with 99.67% of their calls answered in under 10 seconds. Average handle time dropped from 5 minutes to 3.5 minutes per call. BigBasket scaled from 8 to 700 agents on the same platform, boosting agent productivity to 70%.
Contivio’s contact center software helped Sustainable Supply integrate with NetSuite and improve customer service. The team replaced a basic PBX... with a solution that routes calls by agent skill and brand. Agents now see customer info instantly and all calls are logged in NetSuite. Live chat and voicemail options increased flexibility, with chat now making up 20% of inbound requests. Supervisors use real-time analytics and can adjust settings quickly. The small team saves time and delivers more personalized service.
Blenders Eyewear used Aircall to improve customer support operations. Before Aircall, their team struggled with manual call logging and disconnected... systems. Aircall's Zendesk integration let them solve support tickets faster and transfer calls easily. The team now uses call recordings for training and context sharing. Aircall's metrics help them forecast staffing needs during busy seasons. This led to better customer relationships and more efficient support.
Elkjøp Nordic used Genesys Cloud to transform its contact center in just 12 weeks. The company cut its contact center... systems by 50% and reduced workforce management support needs by 83%. Advisors now handle chat, email, voice, and social interactions from one place. Real-time insights help resolve customer issues faster. The team is recognized for delivering strong business results and better customer experiences.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
Agility CMS helped Shoppers Drug Mart manage millions of products and two million content pieces. The old platform was slow... and could not support English and French content. Agility CMS enabled fast publishing and editing for both languages in one place. The pharmacy chain now reuses components and shares content across sites. Website downtime and slow loading speeds are no longer a problem. Shoppers Drug Mart can now handle high traffic and deliver content quickly.
Wayfair used Brightspot to unify its global content management. The company replaced multiple CMSs with one secure platform. Staff can... now create and update web pages without IT help. Brightspot lets Wayfair manage content for its "About Us" and "Careers" sections from one hub. The system tracks content views and protects against security threats. Wayfair now delivers consistent, secure content worldwide.
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
Buckeye Power Sales used Resilio Platform to update over 160 remote workers 90% faster. Before Resilio, updates were slow and... manual, using flash drives and custom scripts. The company struggled with incomplete updates and lost productivity. Resilio automated data distribution, cut update times from days to hours, and reduced costly errors. Buckeye now uses Resilio for onboarding and other business operations.
Concrete CMS powered a new online training portal for The Home Depot's appliance sales team. The portal boosted adoption by... over 1000% in 18 months. Sales reps accessed videos, quizzes, and infographics to learn about appliance warranty plans. The average store saw a 35% increase in appliance warranty sales in the second year. Monthly analytics and content updates kept engagement high. Concrete CMS enabled fast content changes and strong security.
Westwing used Contentful to replace a slow, custom CMS. The new platform let them create and reuse modular content for... 30 markets and 20 languages. Marketers now launch campaigns faster and with less developer help. Scheduling and localization features cut manual work and improved publishing speed. AI tools help translate and optimize content for more regions. Westwing can now scale promotions and expand into new markets efficiently.
Gotthardt Yacht used Neos CMS to upgrade its online platform. The company wanted to make website management easier for its... team. Neos CMS replaced TYPO3 and Magento, bringing all content and e-commerce into one system. The new site manages 30,000 products and connects to SAP and Elasticsearch. The platform now supports both B2B and B2C customers with a user-friendly design.
Comarch helped Kiabi modernize its loyalty program for 33 million members. Kiabi moved from an on-premise system to a SaaS... loyalty platform with open APIs. The new "En Famille" program offers digital accounts, emotional rewards, and omnichannel engagement. Comarch provided technical, commercial, and strategic support throughout the 12-month project. Kiabi now delivers a more personal and connected loyalty experience for families.
Canto helped Knog centralize digital assets for over 1,000s of retailers in 40+ countries. Before Canto, Knog's content was scattered... and hard to find. Canto's DAM gave teams and distributors fast, self-service access to approved content. Knog saw a 20% productivity gain and eliminated asset-related complaints. Consistent branding and easier access boosted sales and campaign speed worldwide.
Canto helped Knog centralize digital assets for over 1,000s of retailers in 40+ countries. Before Canto, Knog's content was scattered... and hard to find. Canto's DAM gave teams and distributors fast, self-service access to approved content. Knog saw a 20% productivity gain and eliminated asset-related complaints. Consistent branding and easier access boosted sales and campaign speed worldwide.
MediaValet helped SONOS gain control over 20,000 digital assets by replacing a makeshift DAM and traditional file sharing tools. SONOS improved asset... access, streamlined collaboration for 5,000 global users, and enhanced brand protection. The DAM enabled archiving of 80% of migrated assets, reducing duplication and search time. Custom permissions and metadata features ensured secure, compliant asset management. SONOS now maintains brand consistency and operational efficiency worldwide.
HIVO helped Foodies Market, a group of 13 IGA stores in Australia, centralize their digital assets and streamline brand management. The platform unified... branding, resource management, and creative workflows across multiple independently owned stores. Managers now use a single source of truth for product images, menus, and signage, saving time and improving brand consistency. HIVO's approval workflow and template design features made asset creation faster and ensured all content stayed on brand. This digital transformation supported Foodies Market's growth and improved operational efficiency.
Levi’s Footwear & Accessories
- Retail
- Very Large
San Francisco, USA
Levi’s Footwear & Accessories used Cloudinary to build a virtual showroom for wholesale buyers during the COVID-19 pandemic. The new platform... let buyers view 360-degree product images and videos, making online selection easy and interactive. Cloudinary enabled fast image and video loading, seamless integration with other business tools, and effortless scaling for seasonal spikes. The solution allowed Levi’s to upload 40,000 new images each season and quickly deploy new features like 360 spinners. This helped Levi’s keep B2B sales strong despite travel restrictions.
Levi’s Footwear & Accessories
- Retail
- Very Large
San Francisco, USA
Levi’s Footwear & Accessories used Cloudinary to build a virtual showroom for wholesale buyers during the COVID-19 pandemic. The new platform... let buyers view 360-degree product images and videos, making online selection easy and interactive. Cloudinary enabled fast image and video loading, seamless integration with other business tools, and effortless scaling for seasonal spikes. The solution allowed Levi’s to upload 40,000 new images each season and quickly deploy new features like 360 spinners. This helped Levi’s keep B2B sales strong despite travel restrictions.
Marvia helped ZEISS Vision Care automate local marketing for its network of opticians. ZEISS needed a way to let partners... create branded marketing materials easily. Marvia's portal gave opticians access to templates and a marketing shop. Opticians can now personalize brochures and posters while following ZEISS brand rules. The solution increased optician involvement and boosted conversion with personalized content. Over 278 users accessed 3960 assets and 70 templates.
Curtsy used ImageKit to create personalized product banners for its marketplace. This helped users share products on social media, boosting... engagement and transactions. Over 30% of users posted these banners, increasing Curtsy's brand reach. ImageKit's real-time image transformations made integration easy and reduced cloud costs by over 50%. Curtsy improved user experience and kept expenses low with ImageKit.
Globaledit helped Belk transform its creative production process. The platform united six departments and managed over 95,000 assets. Belk cut... content delivery timelines from weeks to days. Creative output improved by 75% in one year. Teams now work together in one place, using integrations like Workhorse. The workflow is faster, more collaborative, and easier to manage.
Taximail helped Future Park Rangsit, a large shopping center in Bangkok, manage customer data and send newsletters easily. The platform allowed... the team to create emails without coding. This made email marketing campaigns faster and more convenient. Mobile device support ensured emails reached customers everywhere. Future Park improved its communication with shoppers using Taximail's tools.
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Ecomail. cz helped Tomas Arsov boost e-mail marketing results. The brand saw a 58% increase in revenue from e-mail campaigns....Conversion rates doubled compared to other marketing channels. Ecomail.cz enabled better segmentation and campaign optimization. Tomas Arsov used automation and personalization to reach more customers. The e-shop improved its e-mail strategy and grew sales.
Litmus helped T. M. Lewin boost email engagement with a live polling campaign. The campaign let users vote for their...favorite look, showing real-time trending messages. This approach led to a 116% increase in click-through rate and a 12% rise in revenue. Average order value grew by 30%. The campaign also tripled competition entries and drove over 20,000 clicks.
Antique Archaeology uses Emma to connect fans of American Pickers with their retail stores. Email marketing helps them share stories,... promote new product lines, and drive store visits. They used Emma to launch their Two Lanes apparel line and Rustoration Lighting Collection. Their campaigns achieve a 30% open rate and a 20% click rate. Emma supports targeted campaigns and subscriber engagement for this popular tourist destination.
ActiveCampaign helped L. G.R World boost ecommerce revenue by 143%. Secret Key Digital Agency used ActiveCampaign to build an omnichannel...digital strategy. They set up email marketing automation, segmentation, and personalized content. L.G.R World integrated WooCommerce and Facebook Custom Audiences for targeted campaigns. The company saw a 126% increase in transactions and a 9x return on investment. Over 25% of ecommerce revenue now comes from automated campaigns.
MailUp helped Maxi Sport connect in-store and online shoppers using email marketing. Maxi Sport used MailUp to collect user habits... and preferences. They segmented their database to send personalized messages. The same promotion was tailored for online or in-store shoppers. Integration with Magento and SMTP+ enabled real-time alerts for restocked items. This strategy increased conversion rates by 400% and reduced bounce rates.
IKEA used L-Soft's LISTSERV-based EASE service to manage email campaigns for a major promotion. Over 140,000 email notifications were sent... to customers, with more than 25% clicking through to the coupon site. Half of those downloaded the coupon, resulting in a 12%+ success rate. The campaign outperformed traditional methods. IKEA praised the solution's ease of use and mail-merge capabilities.
Everest by Validity helped the Bradford Hammacher Group achieve a 98% inbox placement rate. The company migrated from Return Path... to Everest during the busy holiday season. The migration was simple and did not disrupt productivity. Everest’s deliverability insights and design testing features improved email performance. The team adapted to Apple’s Mail Privacy Protection by focusing on clicks and conversions. Email remains a key channel in their omnichannel marketing strategy.
Flybuys Australia Limited uses Lucidchart to improve team communication and collaboration. The company creates detailed diagrams to explain complex solutions... and share ideas across teams. Lucidchart helps Flybuys work faster, especially with remote teams and vendors. The platform provides a single source of truth for architecture and design documentation. Using Lucidchart, Flybuys supports its rapid growth and serves over 8 million members.
Publitas helped The Rug Company cut catalog costs by 87. 7% by switching from print to digital lookbooks. The new...digital catalogs reached 13,811 views and achieved a 12.45% clickthrough rate. Sales teams now use interactive features like embedded videos and product overlays to engage trade clients. The digital lookbooks make sales meetings more dynamic and help showcase the brand’s craftsmanship. This shift improved client engagement and modernized The Rug Company’s luxury retail experience.
Simons used Bambuser's Video Commerce to bring shoppable video content from social media onto its e-commerce site. This move let... customers watch and shop directly, making the online experience more engaging. After adding shoppable video, Simons saw a 628% increase in homepage clicks and a 1015% rise in revenue from that section. Videos on product pages helped shoppers understand styling and fit, boosting confidence and conversion. The brand worked with local creators and in-house models to make content relatable and effective.
MECCA used Amazon Web Services to bring in-store personalization to its online experience. The company cleansed 23 years of customer... data and used Amazon Personalize to deliver tailored product recommendations. After deploying machine learning, MECCA saw a 65% increase in email click-through rates and a 76.4% rise in email revenue. The system now generates over 10 million recommendations weekly. MECCA empowered its developers to build recommendation models without needing machine learning expertise.
MECCA used Amazon Web Services to bring in-store personalization to its online experience. The company cleansed 23 years of customer... data and used Amazon Personalize to deliver tailored product recommendations. After deploying machine learning, MECCA saw a 65% increase in email click-through rates and a 76.4% rise in email revenue. The system now generates over 10 million recommendations weekly. MECCA empowered its developers to build recommendation models without needing machine learning expertise.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Allbirds used simple information architecture to organize their e-commerce site. They grouped products by gender first, then by product type.... Their site includes clear information pages like shipping, returns, and FAQs. This structure helps customers find products fast and answers common questions in under 30 seconds. The approach supports a smooth checkout and boosts SEO for key product pages.
Space NK used CreatorIQ to unify its creator marketing efforts across multiple teams. The company doubled its active creator base... in one year. This led to a 100% year-over-year increase in earned media value (EMV). CreatorIQ helped Space NK track key metrics and build strong, lasting relationships with creators. The platform made it easier for teams to work together and reach shared goals.
LUSH Cosmetics used Nosto's UGC platform to boost Instagram reach by 183% and drive 53% more click-throughs compared to branded content. The brand replaced... traditional ad spend with customer-created assets, engaging their community and personalizing experiences at scale. LUSH managed over 500,000 monthly hashtag uses, curating 95% of their user-generated content. UGC images led to a 1340% higher reach and 43% more site traffic, helping products sell out faster. Authentic content now drives both engagement and conversions across LUSH's digital channels.
Rebel used Bazaarvoice to upgrade its user-generated content strategy. The company focused on collecting more ratings and reviews from both... customers and in-store experts. Rebel saw a 78% increase in conversion on products with reviews compared to those without. The team used review data to guide business decisions and build trust with shoppers. Syndication of reviews from brand partners helped boost review volume quickly.
Bloomscape used Heepsy to drive organic Instagram growth. The Detroit startup doubled its Instagram followers in 2020, growing from 65.3K... to 133K. Bloomscape partnered with nano and micro-influencers across food, fashion, and home decor. Influencers created product placements, plant care guides, and DIY posts. This strategy increased engagement and sales during the pandemic.
Canadian Tire used #paid to inspire shoppers to use their shopping technologies. They worked with 8 creators to show the... speed, convenience, and savings of the CT App, Pickup Lockers, and Kiosks. The campaign reached 60,000 organic views and 380+ shares. Instagram posts received over 260 comments. The top TikTok creator achieved a 148% view rate.
Hypetap ran an influencer campaign for Kathmandu to promote diversity and sustainability. Three influencers in Australia and New Zealand created... 21 pieces of Instagram content. The campaign aligned with Pride Hike and International Women's Day Hike. Kathmandu reached 553,648 people and generated 686,618 impressions. The campaign drove 3,533 click throughs and boosted brand awareness for outdoor and travel experiences.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
Brand Networks helped Walmart launch the world’s largest employee creator program. Over 100,000 Walmart associates became content creators using the... platform. Walmart built a large library of authentic, low-cost content. The program scaled quickly across the organization. Walmart saw strong performance from real, employee-generated content.
Stop & Shop used Perion's SORT technology to boost in-store visits and digital engagement. The goal was to increase brand... awareness and attract new and existing customers without relying on cookies. Perion delivered geo-targeted, cross-screen ads and optimized creative throughout the campaign. The results included a 33% lift in incremental in-store visits and an 84% increase in page grabber CTR. Stop & Shop saw higher engagement and is now ready for a cookieless future.
Decathlon used smec’s Campaign Orchestrator to improve their Google Ads Performance Max campaigns. They faced issues with PMax promoting only... top sellers and losing control over brand search traffic. By segmenting products and using predictive AI, Decathlon pushed strategic and hidden products into the spotlight. This led to a 22% increase in revenue and a 52% rise in ROAS year-over-year. The team also saved time on manual tasks and gained valuable PPC expertise.
PromoFarma used Quarizmi to boost traffic to thousands of products in its large catalog. Quarizmi's long-tail Google Ads automation helped... PromoFarma increase conversions and control cost per click. The team achieved ambitious campaign growth targets in just four months. PromoFarma saw year-over-year growth and did not need extra internal resources. The company values the peace of mind from expert campaign management.
Smartly’s Performance+ helped Emma Sleep boost Pinterest campaign results. Performance+ drove 28% of Pinterest revenue in November. Emma Sleep achieved... a 10.4 ROAS, beating their usual benchmarks. In Germany, Performance+ campaigns delivered 25% more revenue than business as usual. Smartly’s automation and creative tools enabled scalable, brand-consistent ads. Emma Sleep was the first to test Performance+ on Pinterest with Smartly.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Zeotap CDP helped Carrefour automate cart recovery for its eCommerce shoppers. The marketing team used real-time data to trigger personalized... recovery emails after cart abandonment. This new flow reactivated dormant customers and improved the online shopping experience. Carrefour unlocked new revenue from high-intent shoppers. The project showed that targeted automation can boost engagement and sales.
Optimove helped Terminal X, a leading Israeli fashion e-commerce site, boost click rates by 279%. Terminal X used Optimove’s CRM... and micro-segmentation to improve customer targeting and personalize messages. The platform enabled Terminal X to ramp up monthly campaigns from 11 to 90. They increased average order value and profitability by focusing on high-value customers. Terminal X improved email automation and messaging accuracy despite economic shifts.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Signature Hardware used a product finder quiz on Pinterest to boost engagement. The quiz matched users to home decor styles... and suggested products. 42,225 Pinterest boards were created for users. The campaign achieved a 73% click through rate and an 89% completion rate. Average engagement time was 58 seconds, over twice the benchmark. This approach helped shoppers discover their style and find matching products easily.
Lexer’s Customer Data Platform helped Sur La Table turn one-time buyers into repeat customers. Sur La Table used Lexer to... analyze customer data and identify hero products that drive second purchases. They launched targeted campaigns and personalized messages to re-engage buyers. The team set up a loyalty program powered by Lexer’s CDP. Sur La Table improved customer retention and loyalty with data-driven marketing.
ZooArt used edrone to boost customer retention and sales. After implementing edrone, email became a top sales channel. Automated emails... helped ZooArt recover abandoned carts, grow their subscriber list by over 5,000 each month, and generate more than 800 new orders monthly. The store saw a 66.6% repeat purchase rate among customers impacted by edrone. Monthly revenue grew by 2.64% and purchase frequency increased by 7%.
LUSH Cosmetics used Nosto's UGC platform to boost Instagram reach by 183% and drive 53% more click-throughs compared to branded content. The brand replaced... traditional ad spend with customer-created assets, engaging their community and personalizing experiences at scale. LUSH managed over 500,000 monthly hashtag uses, curating 95% of their user-generated content. UGC images led to a 1340% higher reach and 43% more site traffic, helping products sell out faster. Authentic content now drives both engagement and conversions across LUSH's digital channels.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Maneva used DataFeedWatch to manage product variants for women's shoes across Facebook and Google. They needed fast sales growth and... better budget use before Black Friday. DataFeedWatch let them exclude size variants from some feeds and include them in others, solving Shopify feed issues. This helped them launch ads quickly and compete with bigger brands. Maneva grew from zero to €300,000 in sales in five months using optimized product feeds.
Volero used Channable to improve their Amazon Ad campaigns. They optimized product data and made their ads more efficient. Channable... helped Volero save time and boost growth. The solution made managing Amazon Ads easier for their team. Volero saw better results from their advertising efforts.
FoodServiceDirect. com used Netcore Unbxd to improve their ecommerce search. They wanted a fast, easy-to-integrate solution for their Magento store....With AI-powered search, they matched customer intent to products and reduced bounce rates. Search conversions rose by 23.4%. Overall revenue increased by 30%. Average order value grew by 14%.
Retail Clients Speak: The Impact of deploying SEO solutions
L’Atelier d’Amaya
- Retail
- Small
Bordeaux, France
Botify helped L’Atelier d’Amaya boost annual growth by 35%. The team used Botify to improve SEO and GEO, increasing non-branded... impressions by 46% and clicks by 19%. They cleaned up over 13,000 non-indexable pages and improved internal linking. Botify’s insights let them prepare for key shopping seasons and adapt to AI search trends. One person can now deploy most optimizations, saving resources and increasing autonomy.
Botify helped L’Atelier d’Amaya boost annual growth by 35%. The team used Botify to improve SEO and GEO, increasing non-branded... impressions by 46% and clicks by 19%. They cleaned up over 13,000 non-indexable pages and improved internal linking. Botify’s insights let them prepare for key shopping seasons and adapt to AI search trends. One person can now deploy most optimizations, saving resources and increasing autonomy.
JYSK used AccuRanker to improve their SEO across 50 countries. They needed real-time keyword tracking and better insights to manage... their global digital presence. AccuRanker gave JYSK detailed analytics and helped them optimize content for higher search rankings. The tool supported both paid and organic strategies, driving more traffic and conversions. JYSK’s team valued AccuRanker’s technical features and responsive support.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Conductor helped Solstice Sunglasses boost online sales revenue by 72% in just eight months. The company fixed technical SEO issues... and improved product page content using Conductor’s SEO platform. Page-one rankings increased by 168% and website traffic rose 66%. Revenue per online visit jumped 101%. The marketing team used Conductor’s insights and support to drive both online and in-store growth.
Jimmy's Optical Boutique in New York struggled to sell sunglasses online despite a working WooCommerce site. The store had only... 5 orders, all placed by the owner, and no customer sales. SEOPress PRO was installed to improve SEO and track visitors. Keyword research identified high search demand for sunglasses and related brands. The site was optimized with better product descriptions, meta tags, and brand pages. Local business schema and Google Analytics were added to boost visibility and credibility.
Retail Success stories in Driving ROI and Results using Content Marketing solutions
The Perfume Shop
- Retail
- Large
High Wycombe, UK
The Perfume Shop used Dot. vu to launch a Love Calculator campaign before the royal wedding. The interactive calculator let...customers enter names to get a love score and product recommendations. Over 300 visitors engaged with the experience in just 10 days. The campaign entertained shoppers and promoted selected products. Customers could share results on Facebook, boosting campaign reach.
Movable Ink Da Vinci helped Currys cut email campaign lead times from three weeks to two days. Currys used AI-driven... personalization to target customers with relevant content. This approach led to a 49% increase in clickthrough rate, a 30% lift in conversions, and a 37% boost in revenue per send. The team reused creative assets and reduced subscriber fatigue. Currys now delivers more engaging, tailored emails that drive higher revenue and customer loyalty.
Opus Art Supplies uses Flockler’s UGC platform to display customer-generated content on their website. The marketing team reviews and approves... uploads from an online form and Instagram hashtag feeds. This approach increases brand awareness and brings new customers to their shop. The gallery shows social proof and appreciation for artists and photographers. The branded hashtag spreads across social media channels, boosting engagement.
Praxis used Readpeak to promote spring products with native ads focused on lawn maintenance. The campaign targeted Dutch homeowners with... practical, seasonal advice. Praxis saw an 18x higher purchase rate than display intent and a 6x higher rate than social intent. Click-through rates were 15x higher than comparable display campaigns. Engagement rate increased by over 80%. Praxis valued the platform’s user-friendliness and AI-powered creative optimization.
Room & Board used BL. INK link management to track every customer interaction. They integrated QR codes and shortened URLs...into marketing materials. This helped them analyze which campaigns led to purchases. BL.INK automated link creation and fixed broken links in real time. Room & Board saved 7% of their digital ad budget. The marketing team gained credibility with precise attribution data.
Leroy Merlin used InAppStory to boost engagement in its retail app across France, Poland, and Italy. In France, stories improved... service clarity and loyalty program understanding, with read rates up to 69% and CTRs as high as 1.85%. In Poland, short, value-driven stories drove the highest click-through rates, peaking at 9% during promotions. Italy saw strong seasonal engagement, with daily click conversion rates reaching 30.2%. Stories helped users navigate complex categories, discover products, and respond to promotions, making the app more dynamic and user-friendly.
Molton Brown used CrossKnowledge to launch its Digital Learning Academy. The company moved from classroom and paper-based training to a... blended learning approach. Retail employees accessed training through My Learning App and flagship content. In one year, 70% of learners used mobile devices. The program achieved a 46 NPS score and 4,075 learning resources accessed monthly. The initiative won two Brandon Hall Silver Awards in 2021.
Gametize powered NTUC FairPrice's "Made in Singapore" campaign to boost local produce awareness. The campaign used interactive challenges and rewards... to engage shoppers. It achieved a 63% engagement rate in just five months. Shoppers learned about local farmers and products through quizzes, photo tasks, and a self-serve farm tour with QR codes. The campaign increased traffic to FairPrice Xtra Parkway Parade and built stronger community support for local producers.
Growth Engineering LMS helped GAME Retail boost average basket size by 94. 3%. GAME needed a gamified learning platform to...train over 1,900 staff and improve customer service. The solution included badges, leaderboards, and social learning features. In three months, 3,600 learners logged in over 40,500 times. GAME saw high engagement and surpassed learning goals.
Toys 'R' Us wanted to improve how their sales teams qualified customers. They used Dokeos LMS to set up a... new training and evaluation system. Before, they only did quick assessments at the end of seminars. With Dokeos, they could measure real performance improvements from training. This helped them better track and develop their salespeople's skills.
AcademyOcean LMS helped Intertop cut onboarding time for new sales staff by 50%. Over 159,000 lessons were completed, and 90%... of learners earned certificates. Intertop used AcademyOcean to automate HR processes and deliver interactive training in under 15 minutes per session. The platform's statistics and dynamic content features enabled personalized learning and improved customer service quality. Admins and employees saved time with easy access to progress data and course materials.
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Galigeo helped Pandora transform its wholesale channel with location intelligence. Pandora used Galigeo to map and score territories, identify high-potential... cities, and create visual tools for sales teams. In less than a year, Pandora signed 28% more new partners and reduced low-value prospecting time by 35%. Qualified opportunities rose by 42%. The new approach improved alignment between retail and wholesale teams and was adopted across Europe.
Jitterbit helped Whiskers N Paws connect Shopify Plus with NetSuite and other business systems. The integration eliminated manual data entry,... saving 150 hours each month. Whiskers N Paws improved efficiency by at least 50%. Customer satisfaction increased by 80%. The solution was easy to implement and required no extra staff. Jitterbit enabled seamless ecommerce automation and set the company up for future growth.
SimpleTexting helped Year Round Brown boost revenue by 20% during its biggest sale of the year. The retailer used SMS... and MMS campaigns to alert customers about a delayed sale and promote special offers. Text messages reached customers quickly and drove engagement, with many responding to book appointments or ask questions. MMS messages with visuals increased interest in tanning services. The marketing team credits text promotions for the 20% revenue increase despite COVID-19 challenges.
Greats. com used SlickText’s SMS marketing platform to grow their subscriber list. They gathered 6,397 qualified opt-ins between July 2014...and April 2015. The team used website widgets and banners to promote sign-ups, offering a $10 coupon as an incentive. In one month, they collected 638 new subscribers. SMS campaigns helped Greats.com sell out new footwear quickly and build stronger customer connections.
EZ Texting helped ATX Auctions boost their marketing campaign open rates from 3% with email to 100% using SMS. The platform enabled... real-time notifications for auction winners, improving communication during the pandemic. ATX Auctions saw a 30% increase in revenue, bidders, and engagement across 26 locations. Text marketing became a key part of their strategy, replacing slow email responses. Customers now get instant updates and engage with the auction house in real time.
FireText helped UK Custom Plugs boost conversions with SMS marketing. The company wanted a fast, affordable way to reach young... customers directly, beyond social media. They used SMS to send exclusive promotions to past buyers. A campaign with a unique code reached 4,678 customers and drove a 4.53% conversion rate. The setup was easy, and tracking results was simple with FireText.
Adorn Bridal used Heymarket’s business texting to connect with brides before in-person visits. This helped cut appointment times by 50%.... The team used text follow-ups to increase sales and boost positive Yelp reviews. Heymarket’s integration with HubSpot let Adorn respond quickly to website inquiries. Adorn scaled their business while keeping a personal touch with every bride.
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
Banging Bargains used Storydoc to create interactive media and sales decks. Before Storydoc, their presentations were bland and failed to... capture attention. With Storydoc, they quickly closed deals and reinforced their brand identity. The sales team gained confidence and received positive feedback from clients. Storydoc helped them stand out in a crowded market and made their business memorable to partners.
Tata Communications Kaleyra helped Flipkart grow by using advanced call masking and high-speed support. The solution improved delivery rates and... protected customer privacy. Flipkart benefited from optimized communication between teams and customers. The platform enabled secure, real-time updates for better service. These changes supported Flipkart’s rapid expansion in the retail sector.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Coles used quantilope's Better Brand Health Tracking to shift from a brand-focused to a consumer-focused approach. The platform helped Coles... understand shopper motivations and mental availability, not just physical availability. Coles identified key category entry points that drive shoppers to their stores. The solution provided actionable insights for brand health tracking. Coles gained a new way to think about their customers using quantilope's platform.
Attest helped Blank Street track brand performance and run fast, global research projects. Blank Street used Attest to measure marketing... effectiveness and validate strategy. The platform’s visual reporting and global reach made insights easy to share and act on. Blank Street gained clarity on brand metrics and could test new markets quickly. Attest’s support team enabled Blank Street to move fast and inform key business decisions.
UserTesting helped Vistaprint find user experience gaps on their redesigned product page. After a new visual design, Vistaprint saw a... 16% rise in page exits and a 68% increase in navigation link use. UserTesting contributors identified that the new layout made it harder for users to skim and required extra steps. Vistaprint reverted to a text-based design, restoring engagement to previous levels. The platform enabled quick, actionable feedback for better web usability.
Indigo used Alida to launch the Indigo Innovators community, a private digital space for customer feedback. This helped Indigo get... fast, actionable insights and test new product concepts before launch. Survey engagement exceeded benchmarks, and customer input now shapes product assortment, store design, and marketing. Indigo can now gather real-time feedback and include customer voices in business decisions. The result is stronger customer relationships and better-informed strategies.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Retail examples of Driving Business Value with Security
EDEKA DIGITAL
- Retail
- Very Large
Hamburg, Germany
EDEKA DIGITAL used Snow Optimizer for SAP Software to manage SAP licenses across 11,000 stores. They saved over €6.2 million... in software license costs. Audit preparation time dropped from up to a year to less than six months. The solution made it easy to spot and deactivate inactive user accounts. EDEKA DIGITAL now spends more time on value-adding tasks and less on license management. The company reinvests savings into innovation and service.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
BetterCloud helped ScottsMiracle-Gro automate IT operations for over 4,000 users. The IT team reduced offboarding time from over 30 minutes... to under five minutes per employee. Automation allowed the team to focus on strategic projects instead of manual tasks. BetterCloud also enabled SaaS tool consolidation and improved process optimization. The company praised BetterCloud’s customer support and feedback-driven product improvements.
Veeam Data Platform helps Specsavers protect 3 PB of data across 450 stores in Australia and New Zealand. Specsavers cut recovery... time from one day to under an hour. The company now backs up 30 GB of data per store per day. Veeam's central console and immutable backups reduce risk from ransomware. Specsavers saves hours each week on backup management, letting teams focus on customer care.
Retail Success stories in Driving ROI and Results using Lead Generation solutions
Scrubs & Beyond
- Retail
- Medium
Arizona, USA
Leadium helped Scrubs & Beyond boost in-store revenue in Arizona with a targeted outbound sales campaign. The campaign focused on... local lead generation for healthcare facilities within 25 miles of each store. Leadium's SDRs used a call-heavy approach, connecting with 52% of targeted contacts. They booked an average of 12 in-person meetings per store each month, achieving an 18% monthly meeting rate. The strategy increased foot traffic and strengthened Scrubs & Beyond’s local brand presence.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Signature Hardware used a product finder quiz on Pinterest to boost engagement. The quiz matched users to home decor styles... and suggested products. 42,225 Pinterest boards were created for users. The campaign achieved a 73% click through rate and an 89% completion rate. Average engagement time was 58 seconds, over twice the benchmark. This approach helped shoppers discover their style and find matching products easily.
A national retail chain specializing in secondhand and affordable goods
- Retail
- Large
DataCandy Loyalty and Gatsby helped a national thrift store chain boost Instagram engagement. 738 loyalty members connected their Instagram accounts... in the first month. 53% of new Instagram followers during the pilot were loyalty members. Members earned points for following, tagging, and posting about the retailer. The program increased social reach and customer loyalty with minimal setup.
Zeetaminds digital signage platform helped health & glow, a leading Indian retail chain, manage over 200 store displays. The company wanted... a simple way to show promotions and product videos across all locations. After testing five providers, health & glow chose Zeetaminds for its reliability and ease of use. The system let them control content from their head office and improved in-store engagement. Staff praised the software's stability and support.
Tallinna Kaubamaja Group used Navori digital signage software to boost sales and improve store visuals. The software let them manage... and schedule content across many screens and locations. Staff could run targeted promotions and branding content from one place. Navori's features included interactive screens, flexible programming, and campaign management. The solution helped engage shoppers and automate content, making marketing easier and more effective.
Krispy Kreme UK & Ireland used embed signage to upgrade their in-store digital experience. They installed digital cabinets with presence... detection, LED light control, and multi-screen digital menu boards. Tablets trigger content and control in-store LED lighting. The team values the user experience and creative flexibility. They can manage content, set conditional rules, and synchronize campaigns across unique screen sizes.
Screenfluence helped Pusateri’s Fine Foods use digital signage to improve customer experience in their grocery stores. The solution allowed staff... to update screens remotely and show different messages at each of their six Ontario locations. Pusateri’s used their own photos, videos, and social media content to engage shoppers. The digital displays promoted new products and special offers. This made it easier for Pusateri’s to inform customers and build loyalty.
Primark used Shuttlerock’s UGC 3D solution to launch new stores in Orlando and Detroit. The marketing team wanted creative content... that would stand out and drive engagement. Shuttlerock combined user-generated content with 3D models of Primark’s tote bag for a unique Reels campaign. The organic Reel reached 1.3 million views and 1.6 million people, with a 1000% higher reach than recent Reels. Paid media drove 3.5 million impressions and 489,000 engagements.
Zakcret Sports used Celtra’s Dynamic Product Ads to improve their online advertising. They wanted to boost click-through rates and purchases... during busy sales periods. With Celtra, they created custom ad templates that showed prices, brands, and special offers. This helped them stand out from competitors. As a result, they saw a 25% higher CTR and a 17% increase in purchases.
Large Retailer (outdoor and work environments)
- Retail
- Large
MNTN Performance TV helped a leading retailer boost sales for seasonal products. The retailer wanted to increase both online and... in-store revenue during a key period. They used geo-targeted ads to reach valuable in-market audiences across the US. The campaign delivered a 13.9X return on ad spend, a $0.49 cost per visit, and a 4% visit rate. MNTN enabled measurable results with a limited branding budget.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Jakes Fireworks used Buildfire to launch a mobile app for customer engagement. The app reached over 88,000 downloads and 12,000... users. Customers can watch firework videos, access exclusive coupons, and join a VIP rewards program. The app sent more than 935,000 push notifications. This helped increase in-store purchases and expand revenue.
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
Plecto helped REMA 1000 cut customer wait times by 85%. The company reduced response times by five minutes, now averaging... three minutes per customer. Agents use real-time dashboards to see ticket volume across eight channels. This lets them switch tasks quickly and answer customers faster. REMA 1000 also grew its online business by 100% after improving service efficiency.
Everest by Validity helped the Bradford Hammacher Group achieve a 98% inbox placement rate. The company migrated from Return Path... to Everest during the busy holiday season. The migration was simple and did not disrupt productivity. Everest’s deliverability insights and design testing features improved email performance. The team adapted to Apple’s Mail Privacy Protection by focusing on clicks and conversions. Email remains a key channel in their omnichannel marketing strategy.
Lattice helped Article, a fast-growing furniture retailer, move from manual performance reviews to a unified platform. Article used Lattice to... launch 360-degree reviews, achieving a 95% completion rate with over 1,800 reviews. 83% of employees found Lattice easy to use. The platform enabled Article to create over 70 career paths and a competency framework. Article now has a single system for performance, engagement, and development data, supporting employee growth during rapid expansion.
ViantAI Outcomes helped MacKenzie-Childs, a home decor ecommerce brand, improve cost per acquisition by 2. 4x. The autonomous optimization tool...delivered a 60.4% incremental lift in sales. The solution reduced manual work for the team. MacKenzie-Childs compared ViantAI Outcomes to traditional methods and saw stronger performance. The team could focus on strategic growth instead of manual campaign management.
Kintegra helped BigBasket boost new customer acquisition and website traffic. The platform used AI-powered ad management and Social Frontier Pixel... to track user behavior and segment audiences. Kintegra launched targeted content marketing, including a recipe blog with instant purchase links. Automated keyword analysis and dynamic page creation filled content gaps. Results included 82% first-time unique users, double the sessions in 60 days, and a 15% drop in bounce rate.
Ulta Beauty wanted to boost brand awareness among shoppers at competitor stores. Acast built a branded podcast series using five... popular beauty podcasts. Each show focused on a key pillar of Ulta Beauty's skin platform. The campaign led to a 95% increase in brand awareness and a 45% rise in purchase consideration. The creative outperformed industry benchmarks for relevance and energy.
RTB House helped Tok&Stok, a leading home and office retailer, triple its customer reach and user sessions. The challenge was... to re-engage users at the consideration stage of the sales funnel. RTB House used deep learning algorithms to identify and target these users with personalized ads. The campaign achieved 3.5 times more reach and 3 times more sessions compared to other ad platforms. This improved brand consideration and campaign efficiency.
Pexip helped a Global 500 retail company connect remote and in-office teams. The company faced issues with interoperability and multiple... tools before using Pexip. Pexip enabled seamless meetings across Cisco TP and Microsoft Teams. The company improved business continuity during office closures. They saw better collaboration and easier video meeting management.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
Tortuga used Fairing to improve marketing attribution and optimize spend. Fairing's post-purchase surveys revealed that only 1% of customers first... heard about Tortuga from their blog, leading to a shift in marketing focus. Affiliate content was found to drive 49% of business, resulting in a 74% year-over-year increase in affiliate sales. Nearly 20% of customers came from word-of-mouth referrals, helping Tortuga adjust pricing and promotions. Fairing data also guides Tortuga's future product development based on customer feedback.
Herdify helped musicMagpie cut customer acquisition costs by 20%. The team used Herdify's community data to target digital ads more... effectively. An A/B test showed locations with strong community signals performed better. This led to incremental revenue of 6x the monthly cost. musicMagpie also saw increased revenue across multiple channels.
Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.
Sleeknote helped Monis, a Danish e-commerce brand for exotic pet supplies, grow its email list in Klaviyo by 4x. The team replaced... a basic signup form with a Spin to Win popup, raising conversion rates from 2% to 8.75%. A Christmas Calendar popup drove a 13.79% conversion rate and boosted December sales. Over 1,500% revenue growth followed since 2020, with email and SMS now key sales channels. Collecting subscribers on-site proved more cost-effective than paid ads.
Tomlinson's used Justuno pop-ups to collect zero-party data and personalize Klaviyo email campaigns. They created branded lead captures that asked... new subscribers about their pet preferences. This data powered targeted welcome flows and product recommendations. Tomlinson's achieved an 11.74% opt-in rate on mobile, 7.54% on desktop, and a 23% conversion rate from email flows. Their engaged email list doubled as a result.
WebFX helped Resource Furniture boost showroom appointments with targeted SEO and content marketing. The strategy focused on high-value keywords, optimized... site elements, and expert-level content. Resource Furniture saw a 217% increase in month-over-month SEO quote requests and form completions. Showroom appointments from SEO rose by 108%. The campaign turned more website visitors into in-store customers for this luxury furniture brand.
Clarks used Cardlytics to find and win new customers in key markets. They targeted heavy footwear shoppers and those new... to the brand. Cardlytics' platform helped Clarks reach buyers online and in stores. The campaign brought in 55,000 new customer purchases. Clarks saw a $17:1 return on ad spend. Insights from the campaign shaped future business decisions.
Stop & Shop used Perion's SORT technology to boost in-store visits and digital engagement. The goal was to increase brand... awareness and attract new and existing customers without relying on cookies. Perion delivered geo-targeted, cross-screen ads and optimized creative throughout the campaign. The results included a 33% lift in incremental in-store visits and an 84% increase in page grabber CTR. Stop & Shop saw higher engagement and is now ready for a cookieless future.
TripleLift helped KIKO and Tambo drive off-Amazon traffic to their Deals page. The campaign used instream video on premium beauty... and lifestyle publishers. Selective, brand-safe placements and supply-side optimisation improved engagement. The campaign achieved 11x higher ROAS, 79% lower eCPMs, and 121% more reach than Amazon Publisher Direct. TripleLift accounted for 10% of Deals page visits and higher new-to-brand purchase rates.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Eloquant helped King Jouet improve customer experience. King Jouet wanted to better manage customer service interactions and measure satisfaction after... each purchase. Eloquant provided contact center and satisfaction measurement solutions. King Jouet gained a clear view of customer satisfaction and improved internal processes. The company operates over 400 stores and employs 643 people.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
Retail examples of Driving Business Value with Field Sales
Marchon
- Retail
- Large
Melville, USA
Marchon used Pepperi's B2B commerce platform to manage sales and orders. The solution included modules for omnichannel trade promotions, merchandising,... and mobile CRM. Marchon streamlined order taking and improved retail execution. The platform supported integrations and third-party apps. This helped Marchon optimize its sales processes.
Comarch helped Kiabi modernize its loyalty program for 33 million members. Kiabi moved from an on-premise system to a SaaS... loyalty platform with open APIs. The new "En Famille" program offers digital accounts, emotional rewards, and omnichannel engagement. Comarch provided technical, commercial, and strategic support throughout the 12-month project. Kiabi now delivers a more personal and connected loyalty experience for families.
Comarch helped Kiabi modernize its loyalty program for 33 million members. Kiabi moved from an on-premise system to a SaaS... loyalty platform with open APIs. The new "En Famille" program offers digital accounts, emotional rewards, and omnichannel engagement. Comarch provided technical, commercial, and strategic support throughout the 12-month project. Kiabi now delivers a more personal and connected loyalty experience for families.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Mural helped Officeworks connect 10,000 team members across Australia. The company needed a tool for hybrid work and chose Mural... for its integration with Microsoft and project management tools. Teams used Mural for brainstorming, workshops, and change management. Adoption rose from 31% to 66%, and quarterly engaged members grew by 867%. Mural enabled both synchronous and asynchronous collaboration for distributed teams.
Text Request helped Fretworks! Music Center replace voicemails with fast, effective texting. Staff now send daily texts to update customers... about instrument pickups and lesson changes. They use group and individual texts for sales follow-ups and service updates. The team saves time and sees more sales from follow-up texts. Text Request improved customer service and relationships.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Elkjøp Nordic used Genesys Cloud to transform its contact center in just 12 weeks. The company cut its contact center... systems by 50% and reduced workforce management support needs by 83%. Advisors now handle chat, email, voice, and social interactions from one place. Real-time insights help resolve customer issues faster. The team is recognized for delivering strong business results and better customer experiences.
Sinch Engage helped Oz Hair and Beauty boost customer engagement with targeted SMS campaigns. The retailer achieved a 38x ROI... and a 12% click-through rate using personalized, two-way messaging. Integration with Shopify enabled automated abandoned cart reminders, driving a 13% conversion rate. Customers received tailored product recommendations and promotions via SMS. Oz Hair and Beauty connected online and in-store experiences for seamless shopping.
Top Stories in Retail about adoption of Video Platform software
The Home Depot
- Retail
- Very Large
Atlanta, USA
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
Motionlab Platform powered a personalized video campaign for Mall. cz and Microsoft. The campaign targeted young adult gamers with upsell...offers using content from the TV show 'Life is a Game.' Personalized videos were distributed via email, SMS, and Viber using Bloomreach. The campaign achieved an 11x higher click-through rate and a 701% increase in product sales compared to non-personalized campaigns. Over 60% of viewers finished watching the videos, boosting both sales and brand awareness.
GoggleOutlet used Dacast to livestream a fundraising concert, reaching viewers in major ski countries. The company needed a low-cost, professional... streaming solution to boost product marketing and connect with a global audience. Dacast’s paywall and CDN features enabled flexible, ad-free broadcasts and increased website engagement. GoggleOutlet saw higher revenue and plans to expand live and training video offerings using Dacast’s platform.
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
Rakuten Advertising partnered with Saks Fifth Avenue and Collective Voice to boost luxury retail sales. They launched always-on influencer and... affiliate marketing campaigns. The team built strong relationships with top fashion creators. Saks saw a 50% growth in creator channel sales from Q1 to Q2. New customer acquisition increased by 22%. Over 2,300 pieces of content were created during the campaign.
OBI used pragmaticBOX to manage affiliate networks and prevent fraud. The company faced high IT load and suspicious conversion rates... from affiliate scripts. pragmaticBOX automated affiliate validation and used a quality algorithm to track user actions and detect fraud. OBI excluded dishonest publishers, redirected budget to quality channels, and increased affiliate sales share. The platform gave OBI full control, real-time KPIs, and anti-fraud tracking for reliable data.
PowerReviews helped Rack Room Shoes grow their ratings and reviews from 700,000 in 2020 to over 3. 6 million in...2023. The retailer saw a 354% year-over-year increase in syndicated review volume and a 50% boost in native review response rates. User-generated content increased buyer confidence and supported their Buy Online, Pick Up in Store business. PowerReviews' analytics and moderation tools made it easy to manage and analyze reviews, helping Rack Room Shoes improve customer experience and conversion rates.
Air Plant Shop used RaveCapture to collect over 2,000 customer experiences and 4,000 photos. They invited buyers to share photos... and answer questions about their plant care after purchase. These reviews appear on product pages, showing real results and care tips. Shoppers see authentic customer photos and advice, which builds trust and reduces hesitation. The ongoing stream of visual proof helps new buyers feel confident before purchasing.
Rebel used Bazaarvoice to upgrade its user-generated content strategy. The company focused on collecting more ratings and reviews from both... customers and in-store experts. Rebel saw a 78% increase in conversion on products with reviews compared to those without. The team used review data to guide business decisions and build trust with shoppers. Syndication of reviews from brand partners helped boost review volume quickly.
Retail Success stories in Driving ROI and Results using Video Advertising solutions
Card Factory
- Retail
- Large
Wakefield, UK
Card Factory used micro-influencers to boost brand awareness and drive store visits during the festive season. The campaign focused on... affordable, eco-friendly products for Christmas table settings. Influencers created authentic content, reaching 121,076 people with a 5.18% engagement rate. Contextual digital ads delivered 16 million impressions and a 0.19% CTR. The campaign mainly targeted women aged 34-49.
Avolta used Storyteq to connect marketing teams in 70 countries. Before, teams struggled to find brand assets and campaign materials.... Storyteq gave them one place to access, share, and launch content. This made campaign delivery 33% faster. Teams now work together, stay on-brand, and roll out new guidelines in one day. Avolta improved brand consistency and global collaboration.
Sainsbury's used AMA's dynamic audio ad technology to update offers and promotions weekly. The campaign changed messages based on weather,... date, and audience segment. Picnic deals ran when it was sunny, and pizza offers appeared when it rained. Sainsbury's matched ads to real summer moments. This approach helped them deliver relevant promotions to shoppers.
Rontar retargeting ads helped Citrus achieve a 1,960% ROI. Citrus used dynamic retargeting to bring back non-converting website visitors. The... campaign increased the transaction rate by 45% over the site average. Visitors from retargeting spent 40% more time on the site. Citrus also boosted brand awareness with branded ads.
Retail examples of Driving Business Value with Bot Platform
Carousell
- Retail
- Medium
Singapore, Singapore
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
TheCultt used Chatfuel's Instagram chatbot to automate customer support and lead generation. They saw a 37% increase in purchase conversion... and a 47% rise in customer chats. The chatbot helped answer FAQs and send welcome messages, reducing response times. Customer acquisition cost dropped to under $2. TheCultt also improved customer loyalty and engagement with automated replies and promotions.
Retail Success stories in Driving ROI and Results using Advertising solutions
Sobrico
- Retail
- Medium
France
Connexity helped Sobrico grow ecommerce revenue while meeting strict cost of sale goals. Sobrico used Connexity's mix of advertising channels... to boost performance marketing. The partnership began in 2020 and led to several budget increases due to strong results. Sobrico consistently hit campaign objectives and ambitious cost targets. The collaboration encouraged Sobrico to invest more in digital marketing.
Lidl Hellas used Taboola native ads with Project Agora to boost website traffic and engagement. The always-on campaign updated ads... weekly to promote Lidl's discount offers. Over five years, Lidl Hellas saw a 548% increase in pages per session and a 442% rise in average session duration. The campaign achieved a CTR 3.6 times above average and reached 80% of Greece's online population. Lidl Hellas now relies on Taboola as its main channel for weekly leaflet distribution.
How Sweepstakes is Delivering ROI for Retail Leaders
Birch + Fog
- Retail
- Small
Vancouver, Canada
Birch + Fog used VYPER to run a giveaway and saw a 35% increase in website traffic. In just 7... days, they achieved a 10% lift in traffic and reached new audiences, with 64% of participants coming from untapped sources. The campaign drove an 83% increase in blog pageviews, 1,000+ new Instagram followers per week, and a 1,842% rise in Facebook likes. Birch + Fog used giveaways to overcome advertising restrictions in the cannabis industry and boost brand awareness, engagement, and sales.
GNC used Votigo to launch the Wellness Wonderland Giveaway, a mobile-first instant-win game. The campaign aimed to boost myGNC Rewards... sign-ups and increase engagement with the GNC LIVE WELL app. Users spun a digital wheel daily for instant prizes, driving repeat app usage. The game was integrated with loyalty rewards and in-app purchases. GNC saw a significant lift in loyalty sign-ups and more in-app purchases during the promotion.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Friendbuy helped SPANX move its word-of-mouth marketing online. SPANX used Friendbuy to launch digital referral campaigns. Referred customers converted at... 15%. Average order value from referrals was 8% higher than standard orders. Category-specific campaigns boosted conversion rates by 26%. Friendbuy's team supported SPANX with campaign management and A/B testing.
RevZilla used Extole to boost holiday sales and customer acquisition. The team wanted a simple way for motorcycle fans to... share gift ideas with friends and family. Their website lacked easy sharing and gifting options. Extole's solution made it easy to "drop a hint" about desired gifts. This helped RevZilla drive more sales and reach new customers during the holidays.
Hullabalook's room creator tool helped Castlery boost online revenue. Shoppers found the tool popular and easy to use. Castlery met... all its original goals with this solution. The partnership felt seamless, like Hullabalook was part of the team. Castlery plans to promote the tool further to drive more sales.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Retail Clients Speak: The Impact of deploying Tag Management solutions
ADEO Group
- Retail
- Very Large
Lille, France
Semarchy xDI helped ADEO Group boost productivity by 3x over legacy systems. The platform enabled real-time data integration and analytics... across 32 companies and 600 shops. ADEO eliminated operational data redundancy costs and achieved 100% satisfaction with data integration. The solution improved data governance, supporting rapid growth and global expansion. ADEO now processes 30 terabytes of data daily with unified, reliable data for all business units.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
Sinch Engage helped Oz Hair and Beauty boost customer engagement with targeted SMS campaigns. The retailer achieved a 38x ROI... and a 12% click-through rate using personalized, two-way messaging. Integration with Shopify enabled automated abandoned cart reminders, driving a 13% conversion rate. Customers received tailored product recommendations and promotions via SMS. Oz Hair and Beauty connected online and in-store experiences for seamless shopping.
Synup Campaigns helped Mancini’s Sleepworld boost store visits by nearly 50%. The retailer used localized marketing around Daylight Savings Time... to drive a 25% increase in website visits and an 18% rise in phone calls. Direction requests grew by 24%. The campaign led to a direct revenue impact of 5-6%. Mancini’s Sleepworld expects an annual revenue increase of $2-4 million from these efforts.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Gallabox helped Sattvic Store cut return-to-origin (RTO) rates by 10% in just one month using WhatsApp Broadcast and chatbot automation. The retail brand... also reduced marketing costs by 30% and doubled the number of chats handled by bots. Manual agent workload dropped by 50% as customer support and upselling moved to automated WhatsApp flows. Sattvic Store gained 2,000+ new customers in two months and saved 10,000 minutes of human effort. The solution enabled targeted marketing and improved customer engagement.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
RapidSpike helped Mamas & Papas migrate to Shopify before Black Friday. The team set up synthetic user journeys and real-time... monitoring to catch issues fast. RapidSpike tracked site speed, web vitals, and third-party integrations. Alerts and dashboards made it easy to spot and fix problems. Mamas & Papas avoided costly downtime, saving thousands of pounds per hour.
Juro helped Takealot Group manage 10,000 documents a year with 80+ templates. The legal team reduced contract approval times to... two hours. Over 240 users adopted Juro quickly across 20 teams. Teams now self-serve contracts, freeing legal to focus on high-value work. Juro's platform enabled a unified contract repository and real-time collaboration. Takealot Group won 'Legal Department Of The Year' after implementing Juro.
Workday HCM and Workday Skills Cloud helped Best Buy Canada boost employee engagement. The retailer saw a 14% year-over-year increase... in internal job fills. Skills listings on employee profiles improved by 30%. Staff turnover dropped by 16%. Workday’s AI-based skills approach made it easier for employees to find new roles and grow their careers.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Cup of Faith used one. com to launch their online shop selling bottles with designs by children fighting cancer. The...team found one.com’s website builder easy to use, with no coding needed. They valued the ecommerce features for managing sales and the business email service for credibility. The website became their main sales channel, helping them reach more customers and support their charitable mission. Cup of Faith recommends one.com for small businesses starting online.
Burrow used the Partnerize platform to improve its customer acquisition strategy. They wanted to reach more consumers and increase brand... awareness. Partnerize helped Burrow work with many types of partners. This led to more diverse traffic and revenue sources. Burrow combined brand marketing and performance marketing for better results.
ZINFI partner marketing services helped Computer House, a small Hong Kong computer retailer, double its HP computer sales in less than a year. The company lacked... in-house marketing resources and needed to boost HP sales. ZINFI worked with Computer House to set clear marketing goals, run integrated campaigns, and track ROI. After launching co-branded campaigns across print and digital media, Computer House sold out its HP inventory in Q4 2016. The campaigns also increased store traffic and attracted supplier interest.
ShipStation helped KatieWaltman. com speed up order processing and shipping. The platform centralized orders from multiple sales channels, making it...easier to stay organized. With ShipStation, the team could offer free shipping and returns. This improved customer service and allowed the business to grow without extra complications. ShipStation enabled the company to try new sales channels with confidence.
Lukie Games used 3dcart and SearchSpring to launch their own online store after high fees on Ebay and Amazon. They loaded 10,000... items in a day and quickly saw strong SEO results. Integration with SearchSpring boosted sales by 27% and improved conversion rates. Lukie Games also saw a 434% ROI, 13.2% higher average order value, and 12.6% more pages per visit. The platform made training easy and reduced customer service contacts per 100 sales from 30 to 4.
Retail examples of Driving Business Value with CPQ
The Home Depot
- Retail
- Very Large
Atlanta, USA
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
FitFlop used HowNow to boost employee engagement in learning and development. In less than a year, 69% of employees said... they had access to the L&D they needed. The People Leader Development Toolkit led to a 13% rise in manager check-ins. FitFlop made mobile learning easy for in-store staff with the HowNow app. They also built career pathways using HRIS integration. These changes improved staff development and internal progression.
MECCA used Amazon Web Services to bring in-store personalization to its online experience. The company cleansed 23 years of customer... data and used Amazon Personalize to deliver tailored product recommendations. After deploying machine learning, MECCA saw a 65% increase in email click-through rates and a 76.4% rise in email revenue. The system now generates over 10 million recommendations weekly. MECCA empowered its developers to build recommendation models without needing machine learning expertise.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Circlewise helped Milrab, a top tactical and sports gear retailer in Norway, launch a private referral program. This allowed Milrab... to run affiliate marketing campaigns without growing their in-house team. In November 2020, Milrab saw a 2000% increase in sales and generated 250,000 EUR in revenue. The partnership let Milrab focus on other business areas while expanding their reach.
RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
Nellis Auction used Paylocity to fix HR and payroll problems during rapid growth. The company grew from 200 to 900... employees in two years. Before Paylocity, HR processes were slow and disconnected. Paylocity gave them one system for payroll, recruiting, onboarding, and communication. The team finished the rollout ahead of schedule. Now, Nellis Auction can support more employees without growing the HR team.
UserTesting helped Vistaprint find user experience gaps on their redesigned product page. After a new visual design, Vistaprint saw a... 16% rise in page exits and a 68% increase in navigation link use. UserTesting contributors identified that the new layout made it harder for users to skim and required extra steps. Vistaprint reverted to a text-based design, restoring engagement to previous levels. The platform enabled quick, actionable feedback for better web usability.
Measuring Auto Dialer Success in Retail Deployments
Glass Doctor of Charlotte
- Retail
- Small
Charlotte, USA
RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
Major office supply retailer
- Retail
- Very Large
Quiq’s agentic AI voice system helped a major office supply retailer convert 51% of voice sales inquiries into orders. The company faced... missed revenue from unanswered calls and inefficient lead routing. Quiq’s AI qualified leads, routed high-value opportunities, and integrated with CRM and POS systems. Store associates focused on in-store customers while AI handled routine calls. The average order value for Inside Sales rose to $450, with every call generating structured data for follow-up.
How Social CRM is Delivering ROI for Retail Leaders
Brothers Leather Supply
- Retail
- Small
Grand Rapids, USA
Nutshell CRM helped Brothers Leather Supply manage rapid business growth. The company moved from spreadsheets to a CRM to handle... rising online orders and wholesale inquiries. Nutshell made it easy for new employees to learn and use the system. With Nutshell, Brothers Leather grew 40% month-over-month and reached six-figure revenue. Their bags are now sold in over 25 stores nationwide and at their Grand Rapids retail location.
OneMagnify led Annie's Attic through a major digital transformation. Annie's replatformed to Adobe Commerce, merging multiple brands and streamlining backend... systems. The new site unified five websites, fixed slow payment processing, and improved user experience. OneMagnify built custom middleware using Adobe Developer App Builder to connect ERP, WMS, and subscription management. Customers now enjoy a single login, faster checkout, and a unified Digital Bookshelf for digital content. Annie's can now support growth and deliver a better community experience.
Nykaa used Elision's DialShree Solution to improve its post sales service and marketing campaigns. The solution included features like SMS... broadcasting, number masking, Click2Call, and CRM integration. Nykaa saw a 71% reduction in dropped calls and a 99.6% decrease in call waiting times. Call resolutions became 97.2% faster, and shopper experience improved by 93.8%. The company also achieved a 92.2% increase in ROI on marketing.
Colruyt Group used CHILI GraFx to transform marketing operations for 30 brands. The company faced complex creative workflows across 280... marketers and 1,500 campaigns each year. They introduced a new service model with co-creation, self-service, and bespoke project pathways. This allowed 80% of creative tasks for themed magazines to be handled independently, covering 25% of service requests. Automation covered 35% of recurring orders, and 40% of agency resources shifted to creative projects. The result was a big boost in efficiency and creative freedom.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
BYYD ran a mobile advertising campaign for Mion in Turkey. The campaign aimed to boost brand awareness and drive users... to the target page. BYYD used rich media ads and interest-based targeting for men and women aged 20-50. The campaign reached over 1,784,516 users. The click-through rate was 2.44%.
Elkjøp Nordic used Genesys Cloud to transform its contact center in just 12 weeks. The company cut its contact center... systems by 50% and reduced workforce management support needs by 83%. Advisors now handle chat, email, voice, and social interactions from one place. Real-time insights help resolve customer issues faster. The team is recognized for delivering strong business results and better customer experiences.
Retail Success stories in Driving ROI and Results using Sales Motivation solutions
Designer Shoe Warehouse (DSW) / Town Shoes
- Retail
- Large
Toronto, Canada
Guusto helped Town Shoes, including DSW Canada, improve employee engagement. The company struggled with a manual, costly recognition program across... 182 locations. Guusto's digital platform let district managers and senior leaders easily send recognition gifts. Employees liked the simple process and choice of gift cards. In less than a year, engagement scores improved based on company metrics.
Aislelabs helped Dalma Mall boost foot traffic and customer loyalty using WiFi marketing. Dalma Mall launched a Winter Campaign called... “WiNFi – Connect & Win” with Aislelabs. Shoppers joined a digital raffle by signing in with Instagram for a chance to win a Chevrolet Tahoe. The campaign grew Dalma Mall’s Instagram followers by over 9,000. Unique visitors to the mall increased by 11%.
Retail Success stories in Driving ROI and Results using Calendar solutions
Carousell
- Retail
- Medium
Singapore, Singapore
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
IBM Blockchain helped The Home Depot resolve vendor disputes faster. The company used blockchain to get real-time visibility into supply... chain transactions. This reduced manual intervention and improved communication with vendors. Both The Home Depot and its suppliers can now spot and fix issues right away. The new system builds trust and saves time for everyone involved.
Retail Clients Speak: The Impact of deploying Sales Coaching solutions
Leading Office Retail Company (Canada)
- Retail
- Large
Canada
Balto helped a leading office retail company in Canada automate post-call note-taking, saving 3 minutes per customer interaction. This automation lets... agents focus on delivering on promises and respecting customer time. Balto's AI tool also supports hiring by lowering skill barriers, making it easier to train new agents. The company improved agent experience and efficiency, leading to better customer service.
Pulse Of Prophets / Find Your Pulse
- Retail
- Small
Redbooth helped Pulse Of Prophets manage many projects with a small team. Before Redbooth, they struggled to track tasks and... deadlines using email. Redbooth made it easy to create projects, assign tasks, and add files. The team saved time and improved project management. They liked the interface updates and found the support team helpful.
Retail examples of Driving Business Value with Data Security
Specsavers
- Retail
- Very Large
Guernsey, UK
Veeam Data Platform helps Specsavers protect 3 PB of data across 450 stores in Australia and New Zealand. Specsavers cut recovery... time from one day to under an hour. The company now backs up 30 GB of data per store per day. Veeam's central console and immutable backups reduce risk from ransomware. Specsavers saves hours each week on backup management, letting teams focus on customer care.
Retail examples of Driving Business Value with Web Security
BiGDUG
- Retail
- Medium
Gloucester, UK
Lunio helped BiGDUG, a leading UK online retailer, reduce wasted ad spend. BiGDUG faced unpredictable costs in paid search campaigns.... After implementing Lunio, they saved £18,266 in the first month. 4.77% of clicks were found to be invalid. Conversion rates and average order values also increased.
Retail Success stories in Driving ROI and Results using Sales Enablement solutions
Noble Knight Games
- Retail
- Small
Madison, USA
Zoovu AI Search helped Noble Knight Games fix its poor site search. Customers struggled to find products in a catalog... of over 100,000 items. After switching to Zoovu, conversions jumped by 30% overnight. The new search experience launched in just six weeks. Staff now use insights from Zoovu to improve product data and make better purchasing decisions. The platform also made it easier to manage and enrich SKUs.
Retail Success stories in Driving ROI and Results using Social Media Marketing solutions
Roche Bobois - Retail - Large
Facelift helped Roche Bobois manage social media for over 265 stores in 54 countries. The platform let them centralize content... creation and keep a consistent brand image worldwide. Teams could adapt posts for local markets while following global guidelines. Facelift improved collaboration and saved time by bringing all social media tasks into one tool. Roche Bobois now tracks results and adjusts strategy easily across all regions.
Apricotton - Retail - Small
Hootsuite helped Apricotton, a small Canadian retail brand, boost sales by 108% in just two weeks. Apricotton used Hootsuite Analytics... to save 8 hours a week tracking social metrics. The team ran paid ads and created custom content for platforms like Instagram and TikTok. Their campaign reached 66,000 impressions across social channels. Apricotton learned to use social listening and analytics to grow their audience and sales.
IKEA - Retail - Very Large
IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
IKEA - Retail - Very Large
IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
IKEA - Retail - Very Large
IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
Orthofeet - Retail - Medium
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Wayfair Professional - Retail - Very Large
Dash Social helped Wayfair Professional transform its B2B social media strategy. The team used Dash Social’s AI tools and UGC... features to boost engagement and build a designer-focused community. Wayfair Professional saw an 866% increase in video plays, a 2,757% rise in engagements, and a 304% jump in impressions on Instagram. Pinterest impressions soared from 100K to 131M in one year. The new approach focused on human-centered, shareable content and real-time community engagement.
Cameranu - Retail - Medium
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Care to Beauty - Retail - Small
Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.
Del Sol - Woolworth - Retail - Large
Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.