Case Studies for Retail | Real Results & ROI 2026

Prisync helped Ciudaddemascotas make better business decisions. The tool is easy to use and offers strong customer service. Juan Carlos... Martinez, CEO and founder, praised Prisync for its affordability. Daily data access improved their decision-making. The testimonial highlights Prisync's value for retail businesses.
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SellerActive helped ivaluemart, an online retailer, save time on inventory management. Before, one employee spent 25 hours a week tracking... inventory in Google Sheets. After using SellerActive, that dropped to just 1-2 hours per week. The team could focus on finding new vendors and grew their product offerings. SellerActive's support and reporting features made managing multiple sales channels easier. Ivaluemart saw more orders and better efficiency with SellerActive and Deliverr.
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Ben runs an online shop for outdoor and camping gear. He needed a way to manage prices for over 50,000... items across many brands and suppliers. Ben used StreetPricer’s Enterprise package to automate repricing and group products for different pricing rules. The solution let him keep prices competitive and update his e-commerce platform automatically. Now, Ben can run the shop with a small team and has seen his e-commerce sales grow each year.
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Channable helped Foot Locker transform its digital advertising. Foot Locker used Channable's Core, PPC, and Insights modules to manage product... feeds and automate campaigns. The company improved data integration and switched to a profit-focused strategy. Foot Locker saw a 2% increase in revenue and a 30% boost in profit. They also saved costs and reduced campaign management time.
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ChannelGrabber helped Lupostore manage orders and inventory across eBay, Amazon, and their own site. Before ChannelGrabber, Lupostore struggled with manual... processes and poor stock control. The solution made order processing faster and improved stock accuracy. Lupostore can now update product info easily and keep inventory consistent. Customer reviews improved, helping Lupostore reach the top of eBay search rankings.
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OpenCart helped Grey Haze Records upgrade from version 1. 5.3.1 to 4.1.0.3. The old site had security risks, slow performance,...and poor mobile support. The upgrade brought a modern admin interface, better SEO tools, and support for new PHP versions. A safe staging environment was used to avoid downtime and data loss. The new setup made the store faster, safer, and ready for future growth.
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Recapture. io helps Wicker Central recover lost sales from abandoned carts. Wicker Central sells high-end outdoor wicker furniture online. Their...long buying cycle needs personal communication. Recapture.io sends personalized emails to every customer who abandons a cart. In October, Wicker Central recovered an average of $72 for every abandoned cart email sent. They also use Recapture's Email Collector tool to grow their newsletter list and follow up with more customers.
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MageNative helped Toys for a Pound boost their app revenue by 63% and increase app downloads by up to 35%. The main challenge... was customers abandoning carts due to the lack of a quantity editor. MageNative added this feature, leading to a 14% rise in average order value. Toys for a Pound also saw a 70% ROI and over 50,000 app downloads. Social login and strong support from MageNative improved checkout speed and customer satisfaction.
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TargetBay helped Scottish Lion grow their email list by 560 new subscribers in 90 days, reaching 2,228 active contacts. The brand achieved... a 99.59% email deliverability rate and a 31.91% open rate, sending 274,300 emails and generating 120 orders from campaigns. Automated email and SMS journeys now drive over 95% of their lifecycle revenue. TargetBay's lifecycle marketing tools turned Scottish Lion's email channel into a reliable revenue engine for their niche retail business.
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Glew Plus helped Cherrybrook, an omnichannel retailer, bring together data from online stores, marketplaces, and brick-and-mortar locations. Before Glew, Cherrybrook... struggled with manual spreadsheets and slow data analysis. With Glew's integrations and custom reports, Cherrybrook now sees all sales and profitability data in one place. The platform provides daily performance snapshots and detailed reports like shipping profitability and paid search dashboards. Cherrybrook can now make faster, more informed business decisions.
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Rokt Ads helped BJ’s Wholesale Club grow member acquisition by 300% year over year. BJ’s wanted to reach younger, digital... shoppers as it expanded into new markets. Traditional channels like in-club signups and direct mail were not cost-effective. With Rokt Ads, BJ’s used real-time digital moments to target high-intent prospects. The company kept its cost per acquisition steady while expanding reach and scale. New members were on average 10 years younger than before.
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Barilliance helped Lovely Wholesale double their conversions with website personalization and product recommendations. Lovely Wholesale used Barilliance's AB testing and... machine learning to optimize offers and increase average order value. They saw a 197% increase in conversion rates and a 23% boost in revenue from product recommendations. Social proof and unique offers for first-time visitors lifted conversion rates to 8.1%. Cart recovery campaigns and impulse buy widgets further increased order values, with one iteration converting at 10.95%.
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SamCart helped Annie Fuller, founder of FindYourMore, fix her clunky checkout process. She used SamCart’s Done-For-You service to launch digital... products for physical product sellers. The SamCart team built a new sales funnel and optimized her checkout for higher conversions. After switching, Annie generated $110K in revenue in just a few months. She now has a passive income stream and more time for her family.
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UltraCart helped Pike Place Fish Market sell fresh seafood online across the US. The team needed a website that was... easy for customers to use and simple for staff to update. UltraCart let them offer custom order options, like choosing fish size and cut. The platform made it easy to keep the site fresh and manage changing inventory. Pike Place Fish Market values honest service and uses UltraCart to deliver a great customer experience.
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Swiftype helped BulbAmerica improve their ecommerce site search. Before Swiftype, search setup took weeks and needed lots of work. With... Swiftype, setup was fast and results were more relevant. Users who started with Swiftype search were 4.6 times more likely to buy and spent 12.3% more per order. BulbAmerica used Swiftype's custom ranking and real-time indexing to boost sales and save time.
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Salesforce Loyalty Management helped Harvey Nichols improve its loyalty program. The retailer wanted to keep more customers and increase their... lifetime value. OSF Digital launched a flexible loyalty program for them. Harvey Nichols saw a 15% boost in frequency of spend, 22% growth in average transaction value, and 37% increase in reward redemption. The new program offers exclusive perks like free drinks, discounts, and special experiences.
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nChannel helped Goedeker's connect Magento and Microsoft Dynamics GP. Before, staff spent up to 15 hours a week checking orders... by hand. nChannel cut this manual work to zero. Delivery times dropped by 25 percent. Customer satisfaction scores jumped from the high 3s to 4.6 out of 5. Goedeker's saw 25 percent year-over-year revenue growth. Online sales now make up 90 percent of their total sales.
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NuORDER helped Kendra Scott streamline their influencer gifting program. The platform let teams track products and plan better. Kendra Scott... moved from Excel to a fully integrated tool. They improved influencer collaborations and made shopping more fun and easy. The wholesale team managed inventory and orders more efficiently. NuORDER portals gave influencers a better online shopping experience.
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Journeys wanted customers to buy online and pick up in-store. Their old system was slow and could not show real-time... store inventory. Virid used the marketAgility Inventory System to update inventory every 5 minutes and process large files quickly. They added features like FedEx pickup, curbside options, and better checkout instructions. After launch, BOPIS adoption reached 10% and orders increased by 8%. Journeys plans to expand the solution to more stores.
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Zentail helped Hazel and Fawn, a boutique retailer, expand to Target Plus. The team faced challenges with inventory management and... onboarding due to their small size. Zentail's integration tools and support made onboarding easy and fast. SMART Types automated product data translation, cutting onboarding time by 65%. Hazel and Fawn managed 243 SKUs seamlessly and quickly secured exclusive listings on Target Plus.
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Walmart Connect used NielsenIQ Ad Effectiveness to improve their display ad campaigns. They wanted to understand what makes creative ads... work best. NielsenIQ used neuro research and a large ad database to find key creative elements. Walmart Connect learned to use color, contrast, and emotional messaging for better ads. As a result, they saw a 50% boost in brand memorability and a 31% higher click-through rate compared to benchmarks.
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SalesWarp helped BillyTheTree, a jewelry retailer, cut labor costs by 33% with automated inventory management. The company saved one hour... per day using SalesWarp’s automated purchase order process. SalesWarp unified product, order, and inventory management in one system. BillyTheTree now delivers a consistent brand experience across all sales channels. The solution supports business growth and smoother workflows.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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Howspace helped Walmart PolicyLab improve stakeholder engagement for public policy. Walmart used Howspace's AI-powered platform to enable real-time feedback and... interactive conversations. This made it easier to gather both deep and wide insights from many stakeholders. The public policy team saw faster feedback loops and more active participation. Stakeholders felt more valued and included in the policy-making process.
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Axonify helped Foot Locker transform training for 44,000 team members across 3,000 stores. The Lace Up platform delivered mobile-first, bite-sized... learning and communication. Foot Locker used Axonify to track training participation, knowledge growth, and customer NPS. The solution improved team engagement and store performance. Leaders praised Axonify's support and digital approach to learning.
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Personify helped the National Retail Federation improve their operations. The solution focused on association management. The case study highlights how... Personify's platform supported the needs of a large retail association. The content does not mention specific numbers or detailed results.
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Sodimac Colombia had to quickly change its learning management system. They were worried because past migrations were slow and hard.... They chose Open LMS WORK for its easy migration, strong support, and many features. The switch took only one day. After the change, training hours went up by 25% and more employees finished training. The new system also made it easier for leaders to track training and for employees to learn from anywhere.
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SAP Commerce Cloud, SAP Customer Activity Repository, and SAP Emarsys helped ALDO Group Inc. unify its e-commerce and in-store systems.... The company improved real-time inventory visibility and personalized marketing. ALDO now delivers a consistent customer experience across channels. The new system supports better product discovery and smooth checkout. ALDO increased loyalty and retention with personalized, real-time engagements.
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Sponge's Spark LMS helped Tesco improve compliance training. Tesco used micro-learning and automated content delivery to reach over 9,500 learners.... The solution made learning easier to track and boosted engagement. Tesco achieved a 98% compliance completion rate and a 92% learner preference rate. The new system also improved data analysis and won an award for best use of eLearning for compliance.
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Brainier LMS helped Holiday improve employee engagement and customer loyalty. Holiday wanted better training for in-store associates to boost growth... and service. They used Brainier’s knowledge and performance solutions for live training, managed by store managers and mentors. The new system gave consistent, transparent training and real-time tracking. Employees felt more confident and engaged, leading to better customer service and program execution.
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Dokeos LMS helped Toys ‘R’ Us improve sales team training. Before, salespeople only got quick assessments at seminars. This did... not show real performance gains. Toys ‘R’ Us set up a training and evaluation system with Dokeos LMS. Now, they can measure how training changes sales team skills. The solution supports better learning and tracking for the company.
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ORRA needed a way to train its sales staff across India. They wanted to reach a large and spread-out team... and offer required training. Enthral LMS helped ORRA by making learning easy and ongoing. The platform worked well with ORRA’s systems and supported mobile learning. ORRA saw better training participation and regular new courses for their staff.
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Learn Amp helped Temple & Webster improve employee learning with branded training tools. The company used Learn Amp to create... a custom platform called LOLA. This platform matched their brand and made learning more engaging. Adoption rate reached 86% in the first two weeks. Engagement survey scores rose to 85%. New hires rated onboarding at 4.8 out of 5. The branded experience boosted learning and team satisfaction.
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Schoox helped The Fresh Market improve frontline retail training. The platform supported learning for workers in stores. The Fresh Market... used Schoox to train employees for better performance. The solution focused on real learning and engagement. The case highlights how retail companies can use LMS tools to support frontline staff.
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Bata India needed to move all training online quickly during COVID-19. They used MindScroll LMS to train 5000 retail store... staff. The platform scaled up overnight to meet high demand. Trainers used web conferencing tools like Zoom and MS Teams. Employees could train online anytime, anywhere. The business stayed productive and training continued without interruption.
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Growth Engineering LMS helped GAME Retail boost employee engagement and sales skills. GAME needed a gamified learning platform to excite... staff and improve customer service. They launched GAME Learning Zone with features like badges, XP, leaderboards, and social learning. The platform made learning fun and interactive. GAME saw a 94.3% increase in average basket size after using the LMS.
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Totara Learn helped Amazon launch the Alexa Academy, a learning management system for retail staff. Amazon needed to train up... to 300,000 resellers' employees to recommend its products. The old platform was not effective. Synergy Learning and Iris Worldwide built a new platform with gamification, mobile access, and multilingual support. The new system makes training easy, tracks progress, and rewards users with badges and points. The Alexa Academy is scalable and aligns with Amazon’s brand, helping staff learn and promote Amazon products.
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Wisetail helped Bonobos connect remote store employees with headquarters. The retailer used Wisetail's learning management software for compliance tracking and... real-time KPI reporting. Bonobos aimed to improve internal communication and keep company culture strong across 20 guideshops. Employees could share feedback and best practices through the platform. Store managers valued having a single place for all information and communication.
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ShippingEasy helped Tatro Toys scale their retail business. The platform enabled branded shipping emails and tracking, creating a seamless customer... experience. Tatro Toys used discounted shipping rates to offer free and flat rate shipping, simplifying checkout. Scalability features and unified workflows supported their growth. Alerts for lower carrier options saved time and money.
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Shippo API helped Al’s Sporting Goods automate shipping and cut fulfillment time by 50%. The team integrated Shippo with their... ERP, making label generation fast and error-free. Training new staff dropped from months to two days. Automated carrier selection reduced mistakes and costs. Shippo handled a flash sale surge with 99.99% uptime, supporting reliable growth.
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Miva helped Ray O'Herron Company upgrade from an outdated Magento site to a modern ecommerce platform. The new site offers... custom portals for police, fire, and EMS departments, with personalized shopping and product segmentation. Sensitive products now require approval, improving security. The redesign improved user experience and made ecommerce a main driver of business growth. Owner Chris O'Herron praised Miva for supporting their evolution and growth.
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ShipStation helped Sydney Sock Project scale from a market stall to a $6-7 million social enterprise. The founder struggled with... manual fulfillment as orders grew rapidly. ShipStation integrated with Shopify and multiple carriers, automating order processing and label creation. This saved hours of work and reduced errors. The business now donates 10% of sales to charity and has made over half a million donations.
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Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual... inventory counts and ordering time. The team spends less time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.
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Aptos ONE mobile POS helped The North Face empower store associates and reduce wait times. The brand rolled out mobile... POS before the 2022 holiday season to streamline store traffic and improve customer engagement. The new system eliminated the static cash wrap, freeing up sales floor space and enabling flexible checkout. Associates now use mobile devices for transactions, stock checks, and promotions. Training was simplified with short manuals and videos, making adoption easy for staff.
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commercetools helped Harry Rosen transform its online store with composable commerce. The retailer wanted to bring its luxury in-store experience... to digital channels. With commercetools, Harry Rosen built a flexible eCommerce platform using best-of-breed vendors. After the shift, online business grew 3x with zero downtime, even during peak seasons. Customers now trust shopping online more, and wish list creation increased significantly.
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ePages helped Les Carnets d’Audrey create a multilingual online shop. Audrey, a bookbinding specialist in Barcelona, needed a simple tool... to build her store. She found ePages easy to use, even with little computer experience. The platform let her display her shop in several languages, reaching customers worldwide. Now, she can sell her niche papers and notebooks internationally and manage payments and shipping with ease.
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TuZwierzaki used the IdoSell platform to run their online store. They won the e-Commerce Polska Awards 2021. The case study... discusses how TuZwierzaki started selling online and prepared to enter a new market. It highlights key factors for success in e-commerce. The story shows how IdoSell supports online business growth.
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Narvar helped Russell & Bromley cut WISMO calls by 43%. The retailer used Narvar's post-purchase platform to improve branded notifications... and tracking. Customers opened notification emails at a 61% rate. Tracking pages saw a 13% click-through rate. The solution made onboarding easy and gave Russell & Bromley more control over the customer journey.
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Oxatis helped Candle Store launch an online shop for their scented candles. The store saw 50% of total sales come... from the website in two years, doubling their business. The site handled high traffic during sales, with 300 to 400 orders per day. Online ads drove over half of sales, and natural search traffic nearly doubled in a year. Mobile sales now make up almost 50% of orders.
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Ucommerce helped Abu Dhabi Duty Free manage a complex online store with many retailers. The challenge was to let each... retailer control their own products and orders while giving customers a simple shopping experience. Ucommerce and Umbraco CMS made it easy to handle hundreds of products and keep retailer data private. The new system is easy for managers to use. Online sales have been rising since launch.
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Neto by Maropost helped JM Embroideries boost paid media revenue by 180%. The company wanted to break a growth plateau... and aimed for 40% year-on-year revenue growth. JM Embroideries and Donohue Consultancy used a funnel-led, multi-channel ecommerce strategy. They restructured Google Ads, added Bing Ads, and launched Meta retargeting. The team used unified data and cross-channel ROAS monitoring to optimize results.
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Kibo Commerce helped Ace Hardware improve its omnichannel retail experience. Ace used Kibo Order Management and eCommerce to connect online... and in-store shopping. The solution enabled real-time inventory, local pricing, and multiple fulfillment options like BOPIS and curbside pickup. Ace personalized shopping for over 5,400 stores. The partnership led to a big increase in digital revenue and more fulfilled orders.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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Pipefy helped Casas Pedro cut out-of-stock rates by 5%. The retailer used Pipefy and Visagio's AI to automate supply chain... workflows. Before, manual processes caused delays and errors. After automation, managers got timely recommendations and fewer mistakes. Average storage time dropped by 17%. This improved retail operations and reduced financial losses.
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Zapier helped Great Day Improvements automate over 500 daily SMS messages. The company used Zapier to send personalized texts, which... improved customer experience and reduced reschedules. Automated SMS reminders increased appointments by 41% and cut manual SMS outreach by 100%. Agents now focus on high-value work, saving time and boosting efficiency. Great Day Improvements saw more revenue per lead and better operational performance.
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Cyclr helped Monica Vinader, a global jewellery brand, improve their eCommerce operations. They used Cyclr to automate abandonment emails, share... customer data with agencies, and send WhatsApp order updates. Cyclr enabled the team to quickly build and test workflows without heavy developer resources. The low-code platform allowed non-developers to upskill and create custom integrations. Monica Vinader saved time and became more agile by using Cyclr for operational and analytic tasks.
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Optilyz helped Fressnapf increase revenue with second order and reactivation campaigns. The challenge was to turn first-time buyers into regular... customers. Optilyz used targeted campaigns to motivate customers to place a second order. The result was additional revenue for Fressnapf. The case highlights the value of direct mail and reactivation strategies in retail.
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Bloomreach Engagement helped Goossens connect offline sales to Google Ads. The company automated offline conversion imports, improving ad targeting and... tracking. Goossens saw a 49.48% increase in omnichannel margin and a 3.22% decrease in costs. The integration enabled better customer identification and attribution. This led to more effective marketing spend and higher profitability.
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Lob Address Verification API helped B-Stock fix address errors for its online marketplace. Before Lob, B-Stock's support team spent many... hours fixing bad addresses. Lob's CASS certified API checks addresses as buyers enter them, using USPS data. This made B-Stock's deliveries more reliable and cut down on support time. B-Stock now saves time and money with fewer manual checks and higher delivery rates.
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Klaviyo helped Andie Swim grow flow revenue by 55% year over year. The company used email segmentation to target customers... better. Click rates on flows increased by 70.9% in 2022. A new quiz results flow brought in over $70,000 in eight months. Andie Swim sells eco-friendly swimwear and used Klaviyo to boost sales and engagement.
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Dotdigital helped Neal’s Yard Remedies improve their cart abandonment email strategy. The company wanted better control and results from their... emails. Dotdigital’s team set up automated, personalized emails for abandoned carts. Neal’s Yard Remedies saw a 419% increase in revenue from these emails. Automation campaigns now make up about 25% of their email revenue each month.
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SAP Emarsys helped CHRIST, a leading German jeweler, boost CRM revenue by 40%. CHRIST used SAP Emarsys to connect customer... data and automate personalized marketing. They saw a 150% increase in commerce traffic during the holiday season. The platform let them launch new campaigns in under an hour and add Mobile Wallet in just two weeks. CHRIST improved customer loyalty and drove more repeat purchases with better data and omnichannel engagement.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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SAP Commerce Cloud, SAP Customer Activity Repository, and SAP Emarsys helped ALDO Group Inc. unify its e-commerce and in-store systems.... The company improved real-time inventory visibility and personalized marketing. ALDO now delivers a consistent customer experience across channels. The new system supports better product discovery and smooth checkout. ALDO increased loyalty and retention with personalized, real-time engagements.
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ManageEngine helped EziBuy Limited solve key IT challenges. EziBuy faced problems with incident management, account authorization, and password management. ServiceDesk... Plus, ADAudit Plus, and ADManager Plus automated IT processes and improved account and password control. The solution saved IT technicians time and made IT service more efficient. EziBuy now manages SLAs, templates, and approvals from one place.
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Holistics helped Airfrov cut data extraction time from three hours to under ten minutes. Airfrov used Holistics to track gross... merchandise volume, spot trends, and improve user experience. The platform enabled real-time data access for marketing and operations teams. This let Airfrov respond faster to market changes and reduce negative customer experiences. Holistics made it easier for teams to make data-driven decisions in eCommerce.
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Jitterbit EDI helped Idea Village automate EDI workflows with Microsoft Dynamics GP. Manual data entry slowed operations and caused errors.... Jitterbit’s solution removed manual steps and improved trading partner relationships. Idea Village now has better customer experiences and more efficient order to fulfillment processes. The company eliminated manual processes and can scale more easily.
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Logicbroker helped Boscov's increase order volume by 32%. The retailer onboarded over 100 vendors using On-Demand Onboarding. Boscov's finished a... full platform migration in just 6 weeks. Logicbroker gave Boscov's real-time inventory transparency and reduced IT workload. Supplier onboarding became faster and more automated. Boscov's now manages its digital supply chain with better control and less manual work.
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Qlik predictive analytics helped Empresas ADOC become more customer-centric. The company used Qlik to analyze customer data and predict buying... behavior. This improved their marketing and sales strategies. ADOC now makes faster, data-driven decisions. The solution supports their retail operations and customer engagement.
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Qlik predictive analytics helped Empresas ADOC become more customer-centric. The company used Qlik to analyze customer data and predict buying... behavior. This improved their marketing and sales strategies. ADOC now makes faster, data-driven decisions. The solution supports their retail operations and customer engagement.
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Jedox helped Accent Group speed up their budgeting process by 98%. Accent Group used to rely on Excel, which became... unmanageable as they grew to over 400 stores. With Jedox, they completed 80% of their budget model within a month. The new system made month-end reporting much faster and easier. Now, Accent Group can focus more on analysis and improving their financial operations.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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CleverMaps helped Teta, a drugstore chain with 700+ stores, optimize its branch network using location intelligence. Teta used real-time data... and an intuitive map to make better decisions about store locations and flyer distribution. The solution combined loyalty program data with demographic insights to reveal catchment areas, market share, and store overlaps. Teta now makes data-driven decisions, determines real market potential, and increases ROI on direct marketing. The platform supports continuous network optimization for retail growth.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Comarch EDI helped Carrefour Poland switch from paper to electronic document exchange. The solution automated order and invoice processing, reducing... errors and cutting costs tied to paper management. Carrefour improved logistics and could monitor document status in real time. The Archive module met EU e-invoicing rules. Comarch also supported Carrefour during a major acquisition and new store launches at petrol stations.
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VisualVault helped Smart & Final manage HR documents for over 12,000 employees. The solution integrated with Dayforce and Cornerstone, automating... employee onboarding. New hires received a single document to sign, which was split and routed automatically. The system reduced HR admin time and improved the candidate experience. Smart & Final also automated policy distribution to employees. The implementation took about 14 weeks and delivered cost savings.
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AI multi-agent system helped a US online store handle over 5,000 daily support requests. The store used AI agents for... ticket triage, categorization, and prioritization. This cut support request processing time by 4 times. First-response time improved by 75%. The store did not need to hire more support staff. AI agents ensured fast, consistent, and scalable customer support.
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Iron Mountain Human Resources Solution helped a national consumer retailer automate HR processes. The company replaced outdated manual workflows with... a unified digital platform. HR document processing became faster, more accurate, and easier to manage. The new system reduced human error and improved data security. Staff now focus more on people, not paperwork, thanks to streamlined HR automation.
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DocuWare Cloud helped Giebeler-Feuerschutz speed up order processing by integrating with their ERP system. The company used DocuWare's AI-based Intelligent... Document Processing to extract data from invoices with many line items. This made their work faster and more accurate. Employees no longer need to search for documents by hand. The switch to digital processing improved productivity and made the company more attractive to tech-savvy workers.
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Lasernet helped Friedman's Home Improvement improve their business processes. The company used Lasernet for document composition, distribution, and digital storage.... This solution supports leading retail businesses. The case highlights how Lasernet can help retail companies manage documents better.
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Windward’s document generation solution helped LeBlanc’s Food Stores cut hiring paperwork time from days to hours. The company saved about... 1,200 hours yearly on employee documentation. Managers now spend 10–20 minutes less per hire, saving 200 hours per year. The system reduced data errors and improved hiring control with automated bar codes. Windward enabled a secure, centralized process across all store locations.
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Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual... inventory counts and ordering time. The team spends less time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.
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Mi9 Retail solutions help large retailers improve merchandising performance. Customers switched from legacy systems to Mi9's automated, integrated platform. They... saw a 10% increase in revenue growth, 20% better pricing administration efficiency, and 30% more efficient accounts payable invoice matching. Mi9 Retail delivers measurable business benefits and a high return on investment. The platform supports omni-channel operations and helps retailers optimize revenue and reduce costs.
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Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual... inventory counts and ordering time. The team spends less time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.
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NewStore helped Clarks upgrade its retail technology in over 500 stores across 13 countries. Clarks replaced old point-of-sale systems with... NewStore’s cloud-based unified commerce platform. The rollout was fast and on schedule, making store operations quicker and more reliable. Store associates adapted easily to the new system, improving customer service. Clarks now has a flexible, future-proof setup that supports growth and innovation.
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NewStore helped Clarks upgrade its retail technology in over 500 stores across 13 countries. Clarks replaced old point-of-sale systems with... NewStore’s cloud-based unified commerce platform. The rollout was fast and on schedule, making store operations quicker and more reliable. Store associates adapted easily to the new system, improving customer service. Clarks now has a flexible, future-proof setup that supports growth and innovation.
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Celerant’s point of sale software helped Buffalo Exchange, a 54-location consignment retailer, move from pen-and-paper to an automated system. The software tracks... inventory, creates SKUs for unique items, and keeps the business compliant with state tax laws. Buffalo Exchange now manages inventory in real time across all stores and can track sales and employee metrics easily. The system also helps prevent loss and streamlines bookkeeping. The business manager praises the partnership with Celerant.
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Harvest Health Foods used ECRS' CATAPULT WebCart to boost e-commerce. Online baskets were 2.5 to 3.5 times larger than in-store... baskets. Selling ad space to suppliers covered system costs. Implementing WebCart was fast and easy. Clean data improved employee efficiency. E-commerce attracted new customers and increased loyalty.
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Retail Pro POS helped Earthbound Trading Co unify supply chain data and improve omnichannel operations. The retailer upgraded from manual... processes to Retail Pro 8, then to Retail Pro 9, enabling tailored workflows and efficient vendor communication. Using Retail Pro's replenishment tools, Earthbound Trading saw business grow by 20 percent. The platform also supported collaboration with global vendors and streamlined analytics for 136 stores. API-based integration with Retail Pro Prism further enhanced their tech strategy.
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SAP Commerce Cloud, SAP Customer Activity Repository, and SAP Emarsys helped ALDO Group Inc. unify its e-commerce and in-store systems.... The company improved real-time inventory visibility and personalized marketing. ALDO now delivers a consistent customer experience across channels. The new system supports better product discovery and smooth checkout. ALDO increased loyalty and retention with personalized, real-time engagements.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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Glance Networks helped REI move from great in-store service to strong online customer experience. REI used Glance to connect with... customers in digital channels. This made their service more personal and effective. REI earned the Glance Customer Service Excellence Award for their success. The case highlights omnichannel support and guided CX for retail.
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Yext Classic Pages helped California Closets boost visibility and foot traffic for 1,655 designers across 182+ showrooms. The company faced... challenges with manual updates to hundreds of location pages using Wordpress. Yext enabled local franchisees to control and update their content easily. California Closets saw a 45% increase in SERP impressions for all web pages. The solution improved efficiency and kept content accurate and localized.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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CompleteFTP helped a nationwide supermarket chain replace its old Java-based system. The company needed to cut licensing costs and make... its data transfers simpler and safer. CompleteFTP was installed in thousands of branches. The solution used SFTP for secure updates and data collection. The new system reduced costs, improved reliability, and made the network easier to manage. The company praised CompleteFTP for its scripting, customization, and strong support.
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ObservePoint and BL. INK helped Room & Board present campaign link data to their marketing team. The integration created a...dashboard combining web page analytics and link management data. This gave Room & Board a clear, actionable view of their campaign links. The solution saved time and money on campaign link testing and management. Marketers could access analytics data more easily.
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Mixpanel helped KKday track user behavior across their website, mobile site, and app. KKday wanted to understand how users moved... between platforms and improve their experience. With Mixpanel, they learned most bookings happened within 50 minutes, not days. They used this data to change their engagement strategy. KKday also improved their search box and checkout process. As a result, they saw 2x conversion rates at checkout and a 7.7% increase in click rate.
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Piwik PRO Analytics Suite helped a leading online grocery retailer in Western Europe get ready for GDPR and improve their website. The retailer used... Piwik PRO Consent Manager to collect visitor consents in a GDPR-compliant way. They optimized their website, cutting steps to key goals by 35% and increasing newsletter signups by 17%. After improving the consent pop-up, the rate of users agreeing to data processing rose from 6% to 36%. The retailer tracked 350 sites and gained insights that improved local store marketing and demand forecasting.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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Microsoft Advertising helped Darmarsklep. pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the...retail industry. They used Microsoft Advertising for full-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.
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Marin Software helped 4AllPromos improve Google Shopping campaigns. 4AllPromos used Marin for SKU-level reporting and call conversion tracking. Marin consultants... restructured campaigns and enabled product feed testing with SmartFeed. 4AllPromos saw a 30% increase in CTR and higher impression share. A/B testing of product titles led to CTR gains of 40-45%. SKU-level insights allowed better segmentation and reduced wasted spend.
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Supermetrics for BigQuery helped Bygghemma Group, a leading Nordic retailer, improve marketing data operations. Bygghemma needed better reporting as their... online store grew. They used Supermetrics to move data from Google Analytics and Google Ads into BigQuery. This let them cross-analyze marketing performance. The solution saved time on pipeline setup and let the team focus on strategy.
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Mailchimp helped Vårdväskan use personalization tools for their marketing. Vårdväskan wanted to improve their email campaigns and reach more customers.... They used Mailchimp's email marketing and automation features. As a result, Vårdväskan achieved a 30x return on investment. The tools helped them send the right message to the right people.
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Emma email marketing helped Yumi Kim send beautiful, branded emails to their customers. They used automation for welcome, birthday, and... re-engagement emails. The welcome email had a 61.6% open rate and a 27.3% click rate. A re-engagement campaign increased their average open rate by 6%. Mobile optimization and social engagement were key parts of their strategy.
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Kickbox email verification API helped PWT Group fix bad email data in their retail stores. They added Kickbox to their... E-POS system. This let staff check and correct email addresses at the store. Bounce rates dropped by 15%. More customers joined the loyalty program. Customer service calls went down. The loyalty database got stronger and email became their best digital channel.
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Inxmail Professional helps babymarkt automate personalized trigger emails for customers. The system sends relevant messages based on life events, like... pregnancy or birthdays, and includes targeted vouchers. Each country manages its own mailings, but Germany approves all campaigns. The Inxmail voucher plug-in tracks codes and alerts staff when new ones are needed. This approach boosts customer loyalty and supports sales with timely, relevant offers.
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Premier Pet Supply, a multi-location pet supply retailer in Michigan, wanted to increase brand awareness and customer loyalty. They partnered with... LocaliQ to use a multichannel marketing strategy, including Search Ads, Display Ads, Listings Management, and Email Marketing. As a result, they achieved a 2x higher Search Ads CTR and a 55% higher email view rate than the industry average. The partnership also helped them grow from one to 13 store locations.
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Epsilon helped Tractor Supply Company improve their marketing. Tractor Supply Company wanted to reach more customers. Epsilon used data and... technology to target the right people. Tractor Supply Company saw better results from their campaigns. They reached more shoppers and increased engagement. Epsilon’s solution made their marketing stronger.
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365 Total Protection Enterprise helped Boost Group secure their email communication. The company faced high spam volume and cyber threats... after moving to Microsoft Exchange Online. The solution blocked spam, phishing, and ransomware, and provided easy encryption for confidential emails. IT admins gained a clear control panel and reduced workload with user quarantine reports. Boost Group now enjoys secure, reliable, and efficient email communication with no spam and easy management.
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Qualtrics CustomerXM helped Clarins manage customer experience across 9 Asia Pacific markets on one platform. Clarins saw a 7+ point... NPS improvement and a 50% increase in feedback volume in 12 months. The solution unified digital and in-store feedback, enabled fast insights, and improved decision making. Integrations with Zendesk automated workflows and ticketing, boosting accountability and closing the loop with customers. Visual dashboards and mobile access empowered teams to act on real-time customer insights.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured... compliance with brand standards and collected real-time feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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A national pharmacy chain wanted to improve service for over 170,000 customers each month. They started an automated phone survey... program using IVR to collect feedback from customers after they contacted the Customer Care Center. The IVR asked about the service agent and the overall experience. The feedback was analyzed with the Qualtrics Insight Platform and combined with CRM data. This helped the pharmacy chain see the full customer experience and make better decisions to improve service.
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Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction.... Decathlon has over 1,600 stores in 69 countries.
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Survio helped Möbelix cut time spent on employee satisfaction surveys by at least 50%. Möbelix switched from paper forms to... Survio's online survey platform. The HR team now creates, distributes, and analyzes surveys much faster. Automated reports save costs and let one person manage the whole process. Möbelix also customizes survey design and shares surveys on social media.
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Feedbackly and the Emotional Value Index (EVI®) helped Stockmann measure and improve emotional experience for their customers. Stockmann faced challenges... with traditional CX metrics like NPS and CSAT, which did not give deep insights. With Feedbackly, they now track emotions at every customer journey stage using EVI® surveys. This approach gives them better data on what drives customer loyalty and conversions. Stockmann saw a positive impact on revenue and business growth by focusing on emotional experience.
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Impero Connect helps Build-A-Bear Workshop provide secure remote support for in-store devices. The company needed to comply with PCI DSS,... COPPA, Sarbanes Oxley, and the Privacy Shield Framework. Impero Connect offers audit logs and multi-factor authentication. The solution supports both company and partner devices. Build-A-Bear can quickly troubleshoot device issues in stores.
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FPT Shop used Subiz Live Chat to help customers faster. Before, their website had many questions that the comment feature... could not handle quickly. With Subiz, FPT Shop answered all customer questions in just 10 seconds. They used real-time chat, survey forms, and API triggers to manage chat flow. As a result, time on site increased and successful orders grew by 23%. Customers were happier with the fast support.
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TEDi wanted to move from print marketing to digital messaging to reach more customers and keep their loyalty. Airy helped TEDi... use Google’s Business Messages and Facebook Messenger to connect with new and existing customers. Airy set up automations and ran targeted campaigns for TEDi. In 10 days, TEDi got 4,038 ad clicks and 2,752 newsletter subscriptions. The first Messenger newsletter had an 86% open rate and a 51% click-through rate. TEDi can now reach more people and promote store openings using messaging.
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Gnatta chatbots and quick replies helped a major UK retailer automate customer care. The retailer used quick replies during a... busy month to deflect over 10,000 messages in the first month. Automation of 21% of interactions saved £58,000 in one month. Over five months, the retailer saved £118,000. The solution improved efficiency without hurting customer experience.
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SiteGlue AI's SmartChat agent helped an online retailer improve customer service and lead generation. The retailer's old chatbot could not... understand natural language or route leads well. SiteGlue AI's integration with ChatGPT fixed these problems. The SmartChat agent gave accurate answers and sent leads to the right department. The business saw better customer service and more leads after using SmartChat.
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LivePerson Conversational Cloud helped a nationwide bridal retailer boost customer convenience. 41% of customers chose to use text messaging. The... retailer achieved over a 60 NPS score and 90% first call resolution. They used AI chatbots and automation to let customers book appointments and get help 24/7. The solution reduced costs and improved customer satisfaction without adding staff.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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The White Teak Company wanted to reduce their average handling time (AHT) for customer support. They used Kapture's solutions to... help with this. The case study highlights a reduction in AHT. No specific numbers or detailed results are given in the content.
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Front helped WizardPins manage customer service for their Shopify store. WizardPins needed to respond to custom order requests fast, but... Gmail slowed them down. With Front, they reply in 15 to 30 minutes, much faster than competitors. The Shopify integration lets them update orders right from their inbox. Front’s analytics help them track response times and improve processes. The team feels less stressed and more empowered using Front.
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Salesmate CRM helped Your RV Broker reach $5 million in sales. The company needed a CRM with SMS, telephony, and... customizable pipelines. Previous CRMs were too complex or lacked features. Salesmate brought all communication into one place. Zapier integration and automation saved hours for the team. The business now works faster and more efficiently.
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Aptos ONE mobile POS helped The North Face empower store associates and reduce wait times. The brand rolled out mobile... POS before the 2022 holiday season to streamline store traffic and improve customer engagement. The new system eliminated the static cash wrap, freeing up sales floor space and enabling flexible checkout. Associates now use mobile devices for transactions, stock checks, and promotions. Training was simplified with short manuals and videos, making adoption easy for staff.
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Wasp POS software helped NickyNicole, a children's fashion store, track inventory and manage sales. The owner wanted a system to... see what sells without being at the register all day. Wasp's point-of-sale solution let her track sales by item, vendor, color, and size. The system made it easy to print barcode labels and keep inventory data up to date. NickyNicole eliminated manual paperwork and reduced errors. The store now runs more smoothly and can compete with larger retailers.
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Lytho helped Big Y Foods launch a new Express Fresh Market in downtown Springfield. Big Y used Lytho Workflow to... manage over 50 campaign projects and onboard a new creative agency quickly. The platform enabled internal teams and partners to access brand guides and approved assets. This streamlined process led to a successful store opening, ending the area's 'food desert.' Big Y now uses Lytho's workflow steps for all major campaigns to boost efficiency and consistency.
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DemoUp Cliplister helped POWER International automate video and 3D content curation. POWER International had trouble managing content for many stores... in different languages. With DemoUp Cliplister, they now collect and use content from top brands automatically. The solution saves time and supports multiple languages. In the first 8 months, POWER International saw strong results from this automation.
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Deliety is a German e-commerce retailer with over 25,000 products. They needed a way to let customers search for products... by color, but supplier images did not include color information. Deliety tried to build their own solution, but it was hard to handle products with more than one color. They used Imagga's API to tag product images with primary and secondary colors. This made color search possible and cut development time from a year to a day. The process now runs automatically and saves time for the team.
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Iron Mountain Human Resources Solution helped a national consumer retailer automate HR processes. The company replaced outdated manual workflows with... a unified digital platform. HR document processing became faster, more accurate, and easier to manage. The new system reduced human error and improved data security. Staff now focus more on people, not paperwork, thanks to streamlined HR automation.
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MediaValet helped SONOS take control of their digital assets. SONOS struggled with a third-party asset library that was hard to... search and did not scale. They had poor control and weak security for sensitive product information. After switching to MediaValet, SONOS improved asset access, boosted operational efficiency worldwide, and strengthened brand protection. The team now enjoys better oversight and control of their work.
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Birdeye helped Hudson’s Furniture + Mattress automate review and survey requests using AI and point-of-sale integration. The company switched from... a basic reputation platform to Birdeye for better automation and insights. With Birdeye, Hudson’s collected over 7,200 new reviews and improved their average rating from 4.5 to 4.7 stars. Staff now respond to reviews across 14 stores in just 15 minutes. The platform boosted review volume, survey participation, and digital reputation.
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TargetBay helped Scottish Lion grow their email list by 560 new subscribers in 90 days, reaching 2,228 active contacts. The brand achieved... a 99.59% email deliverability rate and a 31.91% open rate, sending 274,300 emails and generating 120 orders from campaigns. Automated email and SMS journeys now drive over 95% of their lifecycle revenue. TargetBay's lifecycle marketing tools turned Scottish Lion's email channel into a reliable revenue engine for their niche retail business.
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P&N Homewares used xSellco to grow their online furniture business. They started by selling ottomans and saw strong demand. Selling... on Amazon and eBay helped them reach more customers in the UK and Europe. They expanded their warehouse from 5,000 to 26,000 square feet. Good customer service and competitive delivery prices helped them stand out. They plan to expand to the US and invest in their website for more growth.
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Stamped helped Fresh Clean Threads increase 30-day LTV by 7. 7%. Customers who saw Repeat experiences had a 5.6% higher...average order value and a 2% higher order frequency. The team used automated lifecycle marketing, including cross-sell, replenishment, and upsell flows. Integrations with Klaviyo and Attentive supported the campaign. The test proved meaningful revenue gains without extra work for the retention team.
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PowerReviews helped National Business Furniture boost online sales and customer service. NBF saw a 23% increase in reviews year over... year and now answers over 2,500 customer questions annually, nearly all within 48 hours. The company displays almost 20,000 reviews across 1,103 products, with an average rating of 4.6 stars. Using PowerReviews Questions & Answers increased conversion by 53%. NBF also improved review collection by streamlining forms and syndicating content from 26 partners.
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Rex helped Carpet King improve customer follow-up after flooring installations. The company used Rex to ask for feedback and encourage... online reviews. In six months, Carpet King more than doubled its total number of reviews. The average star rating for all locations improved by almost half a star, with some locations gaining over a full star on Google. Rex made it easy to collect feedback and display recent testimonials on their website.
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A large national retailer improved its facilities management with Corrigo. The Corrigo interface reduced clicks, saving time on work orders.... This efficiency helped the team manage 25,000 work orders annually. Managed Services maintained efficiency despite staff reductions. Corrigo allowed flexibility and cost savings for the retailer.
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Squires faced challenges with paper-based routines that were time-consuming and costly. They needed to improve store operations and compliance. Squires... implemented the Centre 360 mobile app to ensure 100% compliance and operational efficiency. The app allowed staff to complete tasks digitally, reducing paper usage and costs by up to 70%. The 7-day planner and real-time reporting improved management efficiency, cutting travel costs by over 35%. The solution enabled Squires to manage more stores without additional staff, providing significant savings and improved customer service.
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Egen built a new cloud platform for FanFood using Amazon Web Services. FanFood needed to serve more fans at large... stadiums but their old system could not scale. Egen created a serverless solution that works for both iOS and Android. The new platform lets FanFood process 10 times more orders. FanFood also saved $100,000 in operating costs and can now serve 2,200% more fans.
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DispatchTrack helped Furniture Village improve delivery operations. The company needed better customer communication and real-time tracking. DispatchTrack provided delivery notifications,... live order tracking, and proof of delivery tools. Furniture Village now offers customers real-time updates and a smoother delivery experience. The solution increased visibility and trust in their delivery process.
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Fieldpoint field service software helped Creative Realities Inc. (CRI) solve problems from using three outdated systems after mergers. CRI needed... to manage work orders, subcontractors, and billing in one place. Fieldpoint's custom integration with WorkMarket let CRI upload work orders in batches, automate job templates, and manage subcontractors from a single system. This reduced manual data entry, sped up invoicing, and made the process more accurate. CRI now handles work orders, subcontractor selection, and billing faster and with fewer errors.
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ManageEngine helped EziBuy Limited solve key IT challenges. EziBuy faced problems with incident management, account authorization, and password management. ServiceDesk... Plus, ADAudit Plus, and ADManager Plus automated IT processes and improved account and password control. The solution saved IT technicians time and made IT service more efficient. EziBuy now manages SLAs, templates, and approvals from one place.
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Puzzel helped JYSK unify customer service across 21 contact centres in Europe. JYSK used Puzzel’s cloud platform and AI tools... to handle over 3.5 million inquiries each year. Speech Analytics from Puzzel identified call inefficiencies and improved agent training. JYSK achieved a CSAT score of 4.6 out of 5 for phone support. The solution let JYSK offer consistent, high-quality service in every market.
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Giva HelpDesk helped Art. com track software quality issues and manage its IT help desk. Art.com needed a fast, easy-to-learn...solution for its large team. Giva HelpDesk was set up in about a week. Employees learned it quickly with just one hour of training. The system delivered 100% uptime and a low total cost of ownership. Art.com uses Giva HelpDesk for bug tracking and IT support, and plans to expand its use.
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Vitally helped Salesfloor, a customer engagement platform for retailers, fix onboarding inefficiencies and poor customer tracking. Before Vitally, Salesfloor used... fragmented tools and struggled with incomplete customer data. Vitally gave them a single platform for customer data, automated product usage tracking, and improved onboarding. Salesfloor now has a 360-degree view of the customer lifecycle and better cross-team collaboration. Customer Success Managers save time and make better decisions with Vitally.
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ServiceNow helped The Very Group modernize and centralize its service management. The company faced challenges with outdated systems and slow... processes. ServiceNow provided a single platform for all service requests. This improved efficiency and made it easier for teams to work together. The Very Group now delivers better service to its customers and employees.
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Flipsnack helped Pandora move from printed PowerPoint catalogs to interactive digital catalogs. Store staff now use QR codes and barcodes... to access product info quickly. This change made store operations 3x faster. Customers can browse products on their own with digital catalogs. Staff spend less time searching and more time helping customers. The new system improved both efficiency and the shopping experience.
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Docxpresso helped Carrefour move to fully digital contract management. Carrefour wanted to replace manual, paper-based workflows for hundreds of contracts.... Docxpresso built a digital platform using contract templates, Active Directory authentication, and integration with corporate databases. The solution included approval workflows, business logic, and eSignature integration. In less than five months, Carrefour switched to a digital system, gaining faster contract generation, fewer errors, better access, and cost savings.
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A leading auto parts retailer managed 28 distribution centers and over 29,000 employees. They faced problems with decentralized data and... frequent downtime. They used a new solution to centralize reporting and track downtime. The solution also gave real-time notifications and offline capabilities. As a result, they reduced downtime, improved efficiency, and set a new industry standard.
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Bambuser helped Bangerhead, a Swedish beauty retailer, offer one-on-one video consultations for online shoppers. Bangerhead used Bambuser's digital clienteling to... connect customers with beauty experts, creating a personal and engaging shopping experience. This approach led to a 69% conversion rate for video consultations. Customers returned for more sessions and bought more products per order. The video service made online shopping feel more human and built strong customer loyalty.
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Lucidchart helps Flybuys Australia Limited share ideas and feedback across teams. The company uses Lucidchart to create detailed diagrams for... complex solutions. Remote teams at Flybuys use Lucidchart to collaborate and work with vendors in real time. The Confluence integration lets Flybuys keep all diagrams in one place for easy access. Lucidchart supports Flybuys in communicating solutions, improving teamwork, and maintaining clear documentation.
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Costcutter wanted to boost shopper engagement and attract new customers. They used the Playable platform to create a Valentine’s Day... game called Spin the Bottle. The campaign let shoppers play for themed prizes and included a store finder button. On average, visitors played the game 1.8 times and spent 1.36 minutes engaged. 1,400 people clicked to find their nearest store. Costcutter also collected 6,000 marketing permissions from another game.
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EchoInk helped Love's Travel Stops & Country Stores modernize employee training. Before, staff had to use a desktop in the... manager’s office, making training hard to access and inconsistent. With EchoInk, employees got mobile access to training content. This led to a 91% adoption rate in two weeks, better learning retention, and lower turnover. Love’s saw improved customer satisfaction and could update training instantly across 450+ locations.
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Hippo Video helped Goulet Pens improve customer support. Before, customers struggled to understand pen assembly through email. Hippo Video let... the team send quick explainer videos. This made troubleshooting easier and faster. Customers could see solutions right away. Adding short intro videos to emails built trust and engagement. Goulet Pens saw higher customer satisfaction and better support results.
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Wavestore's video management software helped Burlington Coat Factory upgrade and standardize video surveillance across over 500 stores. The solution replaced... outdated systems with a flexible, open platform that supports both analogue and IP cameras. The new system improved loss prevention, reduced shrinkage by up to 90% in some stores, and enhanced productivity. Burlington also expanded use to distribution centers and a new headquarters, citing better safety, marketing, and operations outcomes.
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Wipster helped REI speed up their video project turnarounds and review process. REI used Wipster to create high quality video... content for their marketing. Their campaigns, like the 1440 Project, got over 3 million posts and strong user engagement. REI's videos reached millions, with 1.9 million followers on Facebook and Instagram. Their video strategy led to major awards and a big boost in brand love and social media presence.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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IBM Consulting helped Boots UK modernize its e-commerce platform using IBM Cloud and Red Hat OpenShift. Digital orders grew by... more than 42% annually. Revenues increased by over 115% in two years. The new infrastructure handled peak traffic with zero incidents at launch. Boots UK now leads in digital commerce for health and beauty retail.
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Vena helped Tanger Outlets cut their month-end close time by 50%. Before Vena, financial reporting was slow and manual, using... Excel and PDFs. Vena automated workflows, integrated general ledger data, and added audit trails. Year-end close dropped from three weeks to two. The tax team now saves a week per quarter. Training new users takes just 15 minutes. Vena's Excel-based platform improved efficiency and reporting for 145 users.
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TaxCloud helped Music Direct cut tax compliance time by 90%. Music Direct, a retailer of high-end audio equipment, struggled with... complex sales tax rules as they grew. Their previous solution, Avalara, had integration issues and poor support. Switching to TaxCloud and integrating with Ability Commerce made tax filing easy and fast. Now, tax management takes just one day a month instead of two weeks. Music Direct enjoys better support and simple multi-state compliance.
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Instacart uses Stripe to power online grocery delivery payments. Stripe helps Instacart process transactions quickly and securely. This partnership supports... Instacart's growth in the retail sector. Instacart benefits from Stripe's payment solutions for a better customer experience. The case highlights Stripe's impact on e-commerce and retail payments.
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Rallio Activate helped Pet Supplies Plus boost social media engagement. The platform enabled 3,395 team members to submit 173,513 images... and videos. This led to over 2,541,965 social media engagements. Six pilot locations saw a 41% increase in local posts and an 816% rise in employee advocacy posts. Rallio's employee advocacy platform made it easy to collect and share hyper-local content.
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Dash Social helped BÉIS boost Instagram video views by 400%. The brand used competitive insights to benchmark against the retail... industry. BÉIS achieved a 44% higher Entertainment Score on TikTok and 71% higher on Instagram than the industry average. The company improved its social media strategy and drove more engagement. BÉIS used Dash Social to stand out on TikTok and Instagram.
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IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media... and news all the time and share what they learned with their teams. IKEA used Sprinklr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.
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Brandwatch’s Social Media Management solution helped Petstock manage over 90 social channels and 250 sites with a small team. Petstock needed to... deliver high-quality, local content to a large audience. Brandwatch enabled efficient community management, content scheduling, and risk mitigation. The team streamlined daily activities and delivered relevant content to diverse audiences. Petstock used Brandwatch’s Measure and Benchmark tools to track content performance and improve results.
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Sociality. io helped Koçtaş improve their social media management. Koçtaş used features like Analytics, Competitor Analysis, and scheduling. The platform...made reporting faster, cutting the process from three hours to just 15 minutes. Koçtaş now shares data easily in meetings and manages posts more efficiently. This led to better team performance and strong growth in their online presence.
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Mass Analytics helped a major retail chain reduce time spent on data preparation. The company faced challenges with complex and... diverse data from many sources. 60% of their marketing mix modeling project time went to data preparation. Mass Analytics automated data processing. This let the team spend more time on high-value project work.
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삼성SDS 데이터 결합 분석 서비스 helped B 리테일제조유통사 analyze customer purchase data and external sources like telecom and real estate. The company wanted... to find new customer patterns and predict sales at each dealership. They combined pseudonymized customer data with telecom movement and real estate info. This let them spot weekend habits and competitor visits. They predicted sales by region and found areas with high potential for promotions.
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Innervate helped OTTO, a leading German e-commerce platform, automate over 5,000 creatives for programmatic advertising. OTTO needed to scale display... campaigns without adding staff. The platform enabled easy creative adaptation and individualization by marketing managers. Testing with Innervate showed that banners with four clothing products delivered a 339% creative boost. OTTO now drives performance and innovation with streamlined digital customer experience orchestration.
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Forrester Decisions helped Ahold Delhaize define key cybersecurity metrics. The grocery company wanted metrics that matched its business strategy. Forrester... guided the cybersecurity team to deliver the right metrics to internal customers. This support helped the team show its mission clearly. The partnership built a strong personal connection between Ahold Delhaize and Forrester analysts.
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iSpot’s audience and outcome measurement solutions helped a leading beauty retailer connect TV ad exposure to site visits and product interest. The brand used... verified ad detection and person-level attribution to measure lift in site visitation and product detail page views. One campaign drove a 29% increase in site visits and a 21% lift in product page views. The retailer shifted media investments to partners and messages that drove business impact. Ongoing measurement now guides campaign planning and boosts ROI from cross-platform TV ads.
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Competera’s price optimization platform helps the Category Manager and their team in retail get fresh data for short-term and long-term planning. Before, collecting and... analyzing pricing data took too long, making reports outdated and planning hard. With Competera, the team gets instant access to key pricing, sales, and promotion data in easy-to-read graphs. This lets them plan faster, spot problems, and adjust their strategy. The platform supports better profit margin management and more accurate business decisions.
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Blue Yonder Order Management Microservices helped Walgreens keep its 30-minute order promise. Walgreens serves 9 million customers daily and manages... over 200 million item and store combinations. The company needed real-time visibility and accuracy for online orders. Blue Yonder's solution improved order accuracy and efficiency. Walgreens is the second largest pharmacy store chain in the US.
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BQool Advertising Management Services helped Craig Menard grow his Amazon business. Craig used BQool's AI-powered system to automate ad campaigns... and manage budgets. He launched his brand, Bio 41 Odor Eliminator, with BQool's support. Sales tripled and Advertising Cost of Sale was cut in half. Craig spent less time on manual work and more time growing his business.
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PROS Price Optimization and Management helped Direct Supply modernize pricing for over 500,000 senior living products. The company replaced manual... spreadsheets with automated pricing workflows. Direct Supply empowered more than 200 inside sellers with smarter discounting tools. The solution improved pricing efficiency and managed millions of price records. Direct Supply and PROS have partnered for over eight years to drive pricing transformation.
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Personify helped the National Retail Federation improve their operations. The solution focused on association management. The case study highlights how... Personify's platform supported the needs of a large retail association. The content does not mention specific numbers or detailed results.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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QuestionPro's Research Suite helped LC Waikiki transform textile retail. LC Waikiki used surveys to measure customer satisfaction, brand perception, and... loyalty. The company gained deep insights into customer preferences and improved its offerings. QuestionPro enabled fast data analysis, helping LC Waikiki make quick decisions and optimize operations. LC Waikiki expanded into new markets and increased customer retention using data-driven strategies.
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A New York diamond merchant faced challenges with excessive paperwork and inefficient processes in buying, processing, and selling jewelry. They needed a... system to track workflow and manage inventory and finances effectively. Algoworks provided a Salesforce-based solution, integrating hardware and financial systems, to automate their processes. This helped the merchant go paperless and enabled cloud-based workflow tracking, improving efficiency and reducing costs.
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Natterbox helped Sweaty Betty improve their phone network as they switched to Salesforce. Sweaty Betty needed a solution for remote... agents and better integration. Natterbox provided seamless Salesforce integration, strong call quality, and flexible licenses. Sweaty Betty's agents now work more efficiently from anywhere. Managers have better visibility with all call data in Salesforce. Sweaty Betty can make quick changes and get support when needed.
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Genesys Cloud CX helped Majid al Futtaim deliver better customer experiences at scale. The company used AI-powered experience orchestration to... connect with customers across channels. Genesys solutions enabled more personalized and efficient service. Majid al Futtaim improved customer engagement and streamlined operations with Genesys technology.
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Talkdesk helped Republic National Distributing Company (RNDC) centralize its inside sales and customer care teams. RNDC used Talkdesk for Salesforce... to improve agent productivity by 50%. The company saved $17 million in annual expenses. RNDC gained better reporting and optimized resources. Features like call routing, workforce management, and quality management made customer care better.
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Vera Bradley used NICE to improve customer and employee relationships. The company wanted to make customer service better and help... employees work together. NICE provided a platform that made it easier for teams to connect and serve shoppers. As a result, Vera Bradley saw stronger ties with both customers and staff. This helped the retail brand deliver better experiences in stores and online.
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Goalplan helped Macforum improve employee engagement in their retail stores. Macforum faced problems with scattered data and slow reporting using... old tools. With Goalplan, they now see performance data in real time on any device. This made it easy for staff and managers to track goals and results. Macforum saved time, increased sales, and boosted team motivation. The company now has one tool for KPIs, competitions, and budgets, giving them a clear advantage.
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Arcade helped Elite Wireless improve employee retention and motivation. The company used Arcade to run streamlined contests and reward staff... with an internal token system. This led to a 10% increase in same-store sales and a 10% savings on sales incentives. Employees enjoyed faster reward payouts and a more engaging work culture. Elite Wireless saw measurable improvements in staff loyalty and business results after using Arcade.
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AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact... and identify key agent behaviors. They saw a 4% increase in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.
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Dynatrace gives Kroger full-stack observability with a single agent. Kroger reduced support tickets from 700 to 7 per week after... launching a new app. Dynatrace's AI provides precise answers about performance issues. Teams now collaborate better and focus more on innovation. Kroger eliminated the need for multiple monitoring tools and agents.
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Medallia helped Benefit Cosmetics improve their retail customer experience. The case study highlights how Medallia's platform supports customer and employee... engagement. Benefit Cosmetics used Medallia to collect feedback and manage customer interactions. The solution aimed to enhance satisfaction and loyalty in the retail sector. The results focus on better customer experience and operational improvements.
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Sinch MessageMedia MMS helps Glamour Shop reach VIP customers with real-time, image-rich messages. Stephanie Goodwin Cline wanted a fast way... to share promotions and events. She used MMS to send crisp images and updates to her loyal shoppers. The solution made it easy to keep customers engaged and informed. Group messaging let her alert VIPs about special events quickly. This improved customer experience and built stronger loyalty.
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EZ Texting helped ATX Auctions boost marketing campaign open rates from 3% with email to 100% using SMS. The company saw... a 30% increase in new and returning bidder engagement across 26 auction houses. EZ Texting streamlined winner notifications and enabled real-time communication for curbside pickup during the pandemic. ATX Auctions also achieved a 30% increase in revenue and bidders. Text marketing is now a key part of their strategy.
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Salesforce Service Cloud helped Beter Bed move from an order-driven to a customer-driven CRM strategy. Beter Bed wanted to improve... customer experience and service quality. They worked with Gen25 to implement Salesforce Service Cloud and integrate it with SAP. This made customer data easy to access and improved communication between teams. As a result, Beter Bed can answer customer questions faster and better understand customer needs. The company plans to use this data for future marketing and employee experience improvements.
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Comscore’s MMX Multi-Platform product helped a home improvement retailer analyze site overlap and deduplication metrics. The retailer wanted to show... it had a large exclusive audience compared to other home improvement retailers. Using Comscore’s data, the retailer found it reached a unique audience not seen by competitors. These insights helped the retailer create a pitch deck to show media buyers the value of its inventory.
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RingCentral helped Lush Cosmetics save £20,000 a year by moving all phone systems to the cloud. Agents now save 3... hours per week using the Zendesk integration. Customer satisfaction increased by 10% after adopting RingCentral. Onboarding new staff is faster with simple video tutorials. Reporting tools help managers keep call queues staffed and improve customer care.
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BrazeAI Canvas helped 24S boost sales with AI-powered personalization. 24S wanted to increase purchase frequency and first purchase rates but... struggled with disconnected platforms. Using Braze, they launched eight personalized campaigns, including abandoned cart and back-in-stock alerts. The abandoned cart campaign drove a 35% increase in purchase conversion rate over 6 months. The back-in-stock campaign led to a 7% increase in add to cart rate. 24S also reduced tech costs and integration time by consolidating their tech stack.
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CleverTap helped AJIO create hyper-personalized customer journeys and communication. AJIO used CleverTap's Journeys feature to deliver personalized omnichannel engagement at... every stage, from sign-up to reactivation. The platform enabled AJIO to send billions of tailored push notifications quickly and build targeted campaigns using real-time segmentation. As a result, AJIO saw a 4X increase in conversions, a 41% rise in customer retention month-over-month, and a 28% boost in reactivated customers.
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Lytho helped Big Y Foods launch a new Express Fresh Market in downtown Springfield. Big Y used Lytho Workflow to... manage over 50 campaign projects and onboard a new creative agency quickly. The platform enabled internal teams and partners to access brand guides and approved assets. This streamlined process led to a successful store opening, ending the area's 'food desert.' Big Y now uses Lytho's workflow steps for all major campaigns to boost efficiency and consistency.
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Readpeak helped Praxis, a leading Dutch home improvement retailer, boost engagement with native ads in the Netherlands. Praxis wanted to... drive high-quality visits and purchases for spring outdoor maintenance. They launched a native campaign focused on lawn care, using clear messaging and seasonal timing. The campaign achieved 18x higher purchase rate than display, 6x higher than social, 15x higher CTR than display, and 80% higher engagement rate. Praxis praised Readpeak for its user-friendly platform and AI-driven optimization.
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IKEA worked with Social Native to use user-generated content (UGC) to boost engagement and conversion rates. They connected organic UGC... to their products for a better shopping experience. IKEA is the world's largest furniture retailer.
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Realize Image Ads helped Madame Coco boost brand awareness before the back-to-school season. The campaign used high-quality lifestyle visuals and... engaging copy to attract shoppers. Madame Coco and Ingage Digital launched ads across top publisher sites. The campaign delivered 36 million impressions. Madame Coco saw improved bounce rates and increased revenue as a result.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Redbooth helped Pulse Of Prophets manage many projects with a small team. They needed a tool that was easy to... use, mobile friendly, and supported project deadlines. Redbooth let them track time, add files, and manage tasks for multiple users. The search feature and updates made project management faster. The team found Redbooth valuable and easy to use for creating and delegating projects.
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Airtable helped Jamjoom Fashion unify its supply chain and operations. The company achieved a 99.9% on-time delivery rate, even during... the Red Sea shipping crisis. Airtable enabled a 12% cost reduction by optimizing inventory and reducing stockouts. Sales increased by 6% due to better product launch efficiency and inventory allocation. Jamjoom Fashion now has a single source of truth for product development and supply chain data.
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ProveSource helped D for Dog build trust with new customers using social proof notifications. D for Dog, a small family-run... online retailer, faced challenges convincing shoppers to choose them over bigger competitors. By adding ProveSource, they showed real customer reviews and recent purchases directly on their website. This increased trust and credibility for new visitors. As a result, D for Dog saw more sales and higher customer confidence.
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Semcasting used AudienceDesigner and its Digital Activity Index to help a large grocery chain boost new debit card account signups. The chain wanted... to target the best shoppers for its in-store debit card using digital ads. Semcasting segmented audiences by digital activity, location, and demographics, then adjusted targeting in real time. The campaign generated 410 new account completions during the holiday season. The best results came from moderately engaged online users, not the most active ones.
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Uniqode helped BBQGuys boost engagement by 1925% using dynamic QR codes in programmatic direct mail campaigns. BBQGuys needed better analytics... to track and organize campaign performance. Their old QR code platform made data organization hard and slowed workflows. Uniqode's robust analytics and easy-to-use platform solved these problems. The company also saw a 16% increase in month-over-month average order value.
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SiteSpect helped Coles Liquorland safely launch Flypay, a new payment option, as part of their rewards program. The team used... SiteSpect's rollout feature to segment users by location and device, starting with desktop users in Victoria. This controlled approach let them catch bugs early and avoid business risks. Coles Liquorland also used SiteSpect for a major site refresh to React SPA. SiteSpect enabled safe, step-by-step feature releases for this large retail chain.
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Webtrends Optimize helped Halfords scale website personalisation. Halfords faced challenges with product discovery and limited onsite space for promotions. Guided... Selling and Personalised Entry Page Experiences made it easier for users to find relevant products and offers. 80% of users now get personalised experiences. This improved user experience, boosted conversion, and reduced exit rates.
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Glassbox helped Sainsbury's get better insights into customer journeys on their website and mobile apps. Sainsbury's used Glassbox to find... and fix a problem where 47.7% of visitors left after a delivery option. The solution improved user experience and reduced operational costs. Sainsbury's recovered $200,000 in lost revenue each quarter.
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Powtoon helped Foot Locker upgrade training for 35,000 employees in 27 regions. Foot Locker replaced static paper materials with diverse,... engaging videos. Powtoon’s character library let them reflect employee diversity and create a common visual language. The L&D team turned binder content into bite-sized, animated micro-learning. Training now reaches 3,000 stores in 27 countries quickly, sometimes in just 1-2 weeks.
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AutoZone used Prezi to improve their business presentations. The case study highlights how Prezi helped AutoZone create more engaging and... effective presentations. This led to better communication within the company. The solution made it easier for teams to share ideas and information. AutoZone saw improved results in their internal meetings.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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Tungsten AP Essentials helped The Kroger Co. streamline invoice processing. The integration with Coupa reduced manual work. Kroger teams now... focus more on value-add activities. AP Essentials improved process handling and reporting. This led to greater efficiency in accounts payable automation.
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Vivint Smart Home wanted to lower the high cost and time spent on direct mail. They needed to make their... mail process smarter and more efficient. They used PFL, which works with Salesforce Marketing Cloud, to automate and personalize their direct mail. Now, they only send printed letters to customers without email addresses. This change led to a 98% savings in print costs. Vivint can now track all communications in one place and use the saved money for other marketing efforts.
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Salesforce Service Cloud and Marketing Cloud helped home&you cut customer service time in half. The company replaced many scattered tools... with one system. They created a full customer database and standardized service processes. The solution let the customer service team work remotely during the COVID-19 pandemic. Marketing automation campaigns became possible and all activities are now monitored in real time.
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Rithum helped Sello, an online retailer, manage over 2,600 SKUs and 8 delivery partners. Sello switched from a previous ecommerce... vendor to Rithum in 2019 to centralize operations and automate business rules. The platform enabled faster channel launches, fewer manual changes, and measurable ROI in the first year. Sello expanded to new markets, including the UK and New Zealand, using Rithum's automation and support.
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SPS Supply Chain Performance Suite helped Mattress Firm improve customer experiences and operational efficiency. Mattress Firm needed to manage complex... delivery methods and boost inventory and order visibility. They also wanted to increase productivity in distribution centers and ensure vendor compliance with EDI standards. SPS Commerce provided better supply chain visibility, leading to more reliable deliveries and higher customer satisfaction.
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SPS Supply Chain Performance Suite helped Mattress Firm improve customer experiences and operational efficiency. Mattress Firm needed to manage complex... delivery methods and boost inventory and order visibility. They also wanted to increase productivity in distribution centers and ensure vendor compliance with EDI standards. SPS Commerce provided better supply chain visibility, leading to more reliable deliveries and higher customer satisfaction.
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BrightEdge Autopilot helped a beauty retailer boost SEO results. The company faced limits from its website design, making it hard... for Google to index content. Autopilot automated internal linking, moving 2,043 non-brand keywords to page 1. The retailer saw a 308% increase in traffic from non-brand keywords. Pages with Autopilot links had better conversion rates and higher average order value. The retailer is expanding Autopilot to more site areas for added value.
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Amazon found that every 100ms increase in page load time led to a 1% drop in sales. The company ran... A/B tests to measure the impact of site speed on revenue. Even small delays caused substantial revenue losses. Fast page speed improved user experience and search rankings. The study highlights the direct link between web performance and revenue for large online retailers.
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seoClarity helped The Sportsman’s Guide solve complex SEO challenges. The retailer faced limited resources and rapid growth, making SEO management... hard. seoClarity’s platform improved productivity and efficiency. It turned large amounts of data into valuable business insights. The solution eliminated over 40 hours of manual work each week. The Sportsman’s Guide became more competitive and opened new opportunities.
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SwipedOn helped Fujitsu General manage visitor and employee sign in at their Sydney office. Before SwipedOn, they struggled to track... attendance and print visitor badges. SwipedOn made it easy to see who is on site, print ID badges, and run emergency evacuation drills. The system is simple to use and required no training. Fujitsu General now has better reporting and improved safety for staff and visitors.
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A leading auto parts retailer managed 28 distribution centers and over 29,000 employees. They faced problems with decentralized data and... frequent downtime. They used a new solution to centralize reporting and track downtime. The solution also gave real-time notifications and offline capabilities. As a result, they reduced downtime, improved efficiency, and set a new industry standard.
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INSIDE helped Forever New bring their in-store experience online. The 'chat to a stylist' program lets sales associates help customers... in real time. Stylists guide shoppers with exchanges and product choices. This improved conversion rates and customer satisfaction. Forever New values INSIDE as a key part of their business.
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O2 Germany used Facebook Posts and Facebook Messages to keep customers informed during the pandemic. They shared updates about store... openings, closings, and COVID-19 measures. This helped customers find stores and stay updated on services and promotions. O2 Germany launched over 1,300 campaigns. They saw a 283% increase in Facebook page impressions, a 117% rise in page views, a 172% boost in check-ins, and a 171% increase in redirects to physical stores.
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Yext Classic Pages helped California Closets boost visibility and foot traffic for 1,655 designers across 182+ showrooms. The company faced... challenges with manual updates to hundreds of location pages using Wordpress. Yext enabled local franchisees to control and update their content easily. California Closets saw a 45% increase in SERP impressions for all web pages. The solution improved efficiency and kept content accurate and localized.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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MangoApps helped Superdrug, a health and beauty retailer with over 800 locations and 12,000 employees, replace their outdated intranet. Superdrug chose MangoApps... for its easy-to-use design, strong communication tools, and support for multiple devices. The new system built a stronger sense of community and made it easier for teams to work together across locations. Employees now have a central place to find information while on the go. MangoApps improved how Superdrug communicates, collaborates, and shares knowledge.
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Juphy AI helped Christiania Glasmagasin improve customer support for kitchen appliances. CG used Juphy’s AI Agent to answer product questions... and automate support on their Shopify Plus store. In the first month, Juphy AI resolved 1,274 support cases and made 490 product recommendations, leading to 40 direct sales. The system saved over 130 hours of manual work and handled 85% of queries during the day and 15% at night. Special cases were routed to human agents, ensuring no customer query was missed.
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MangoApps helped Superdrug, a health and beauty retailer with over 800 locations and 12,000 employees, replace their outdated intranet. Superdrug chose MangoApps... for its easy-to-use design, strong communication tools, and support for multiple devices. The new system built a stronger sense of community and made it easier for teams to work together across locations. Employees now have a central place to find information while on the go. MangoApps improved how Superdrug communicates, collaborates, and shares knowledge.
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LUISAVIAROMA used Twilio Segment to unify their customer data. This helped them improve their return on ad spend (ROAS) on... Meta. The company also saw gains in process efficiency. Data unification made their marketing more effective. The solution led to better results with less effort.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Slite helped Maison Baum manage global operations as they grew from a German startup to an international brand. The team used... Slite to organize scattered documents into a single source of truth. This made it easy for both internal staff and external contractors to find and use team knowledge. The solution improved onboarding for new hires and kept fast-moving operations documented and clear. Maison Baum now keeps project management and documentation in one place, supporting their rapid growth and complex workflows.
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TechStyle FashionGroup had problems with slow search and disconnected information for their customer care team. They chose Lighthouse to fix... these issues. The company trained all employees in just one hour using Lighthouse. Now, 100% of employees use the platform every day to access knowledge articles. This helped TechStyle improve customer service and save time, money, and resources.
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BN local social technology helped Walmart boost its local store presence on social media. Walmart associates used the custom-built app... to create content and connect with local customers. The program had a 99% adoption rate across 4,700 US stores and 40,000+ users. This led to stronger consumer relationships and higher local store engagement. Walmart continues to advance the program and its technology.
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Brastop wanted to increase revenue and improve their marketing. They used ROI Hunter's Product Performance Management platform. This helped them... run dynamic campaigns and use better creative tools. They fixed tracking issues and improved remarketing. As a result, Brastop saw a 305% increase in revenue, 243% more transactions, and a 155% higher return on ad spend.
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Microsoft Advertising helped Darmarsklep. pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the...retail industry. They used Microsoft Advertising for full-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.
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Cellbes wanted to get inactive customers to shop again. They used a Triggerbee popup to ask customers who had not... shopped in 2 months to log in for a special offer. The popup had a 16% clickthrough rate. 20% of those who saw it logged in. This led to an 11% increase in repurchase rate.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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A premium department store used Simulmedia's TV+ platform to improve TV advertising. They reached 15 million people in their target... audience. The campaign drove 1.2 million visits to their website. The store gained $173,000 in media value.
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A national home furnishings retailer wanted to boost brand awareness and drive store traffic for Mother’s Day. They worked with... Strike Social to run a YouTube CTV-first campaign using hyper-local targeting and creative messaging. The campaign focused on reaching high-intent shoppers in over 200 local markets. The results included a cost per view of $0.016, which was 47% lower than the $0.030 guaranteed CPV. The campaign also exceeded guaranteed view goals by 195% and achieved a 78% video completion rate after the 25% view point.
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[24]7 Managed Customer Engagement (MCE) helped a US warehouse club operator transform customer experience. The solution automated customer journeys and... increased digital channel deflection. The company used high quality voice support and self-service tools. This improved contact center management and operations. The retailer achieved better customer engagement with [24]7.ai's omnichannel CX platform.
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LivePerson Conversational Cloud helped a nationwide bridal retailer boost customer convenience. 41% of customers chose to use text messaging. The... retailer achieved over a 60 NPS score and 90% first call resolution. They used AI chatbots and automation to let customers book appointments and get help 24/7. The solution reduced costs and improved customer satisfaction without adding staff.
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Salesforce Loyalty Management helped Harvey Nichols improve its loyalty program. The retailer wanted to keep more customers and increase their... lifetime value. OSF Digital launched a flexible loyalty program for them. Harvey Nichols saw a 15% boost in frequency of spend, 22% growth in average transaction value, and 37% increase in reward redemption. The new program offers exclusive perks like free drinks, discounts, and special experiences.
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Snow Optimizer for SAP Software helped EDEKA DIGITAL save over €6. 2 million in SAP license costs. The company faced...high costs and inefficiencies from time-consuming license management and SAP audit preparation. With Snow Optimizer, EDEKA DIGITAL quickly deployed the solution and gained real-time visibility into license usage. Audit preparation time dropped from a month to minutes. User and IT asset management became much simpler and faster.
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Tamr helped a Fortune 500 retailer clean and unify messy Salesforce data. The retailer had customer data scattered across systems... like Salesforce, rewards programs, and enrichment sources. This made it hard to see customer preferences and buying patterns. Tamr's AI-native mastering solution gave the retailer accurate, up-to-date customer views. Now, sales and marketing teams work with better data and improve results.
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Progress Sitefinity Cloud helped Coborn’s combine four websites into one. The new platform made content updates 50% faster and let... marketers work without IT help. Coborn’s used AI tools and Instacart integration to improve online shopping. The solution gave a modern, easy-to-use site that is ready for future growth. Coborn’s now delivers a better digital experience for its customers.
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Eventtia helped Just Mexico manage over 100 events each year. Before Eventtia, Just Mexico struggled with poor attendance tracking, long... check-in lines, and scattered data. Eventtia's platform gave them real-time data, QR code check-in, and remarketing tools. Registration became fast and easy. The team could see attendance rates instantly and make quick decisions. The guest experience improved, and event ROI increased.
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SAP Commerce Cloud, SAP Customer Activity Repository, and SAP Emarsys helped ALDO Group Inc. unify its e-commerce and in-store systems.... The company improved real-time inventory visibility and personalized marketing. ALDO now delivers a consistent customer experience across channels. The new system supports better product discovery and smooth checkout. ALDO increased loyalty and retention with personalized, real-time engagements.
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Bannerwise helped fonQ improve its Facebook Dynamic Product Ads. fonQ used Bannerwise to add branding and persuasion elements like free... shipping and discounts. This made the ads more eye-catching and on-brand. ROAS increased by 160%. Conversion rate went up by 106%. CTR improved by 34%. Order value rose by 26%. Bannerwise made fonQ's ads stand out and perform better.
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Adspert helped Baby Sweets, a baby and toddler fashion retailer, improve their Amazon Ads performance. Baby Sweets faced challenges with... time-consuming campaign management and reaching their ACOS goals. Adspert automated keyword management and campaign optimization. In just over a month, Baby Sweets saw a 223% increase in conversions per day, an 11% boost in ROI, and saved 167 man-hours. The team praised Adspert for its automation and easy-to-use dashboard.
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Lucernex Lease Administration and Accounting helped Helzberg Diamonds replace its legacy lease system. The company consolidated all real estate data... and processes into one platform. Helzberg went live in 5 months, integrating nine systems and eliminating dozens of spreadsheets. The project finished on time and under budget. Helzberg reduced errors and future costs with this single-platform solution.
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TuZwierzaki used the IdoSell platform to run their online store. They won the e-Commerce Polska Awards 2021. The case study... discusses how TuZwierzaki started selling online and prepared to enter a new market. It highlights key factors for success in e-commerce. The story shows how IdoSell supports online business growth.
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Upland Adestra helped Tapi Carpets and Floors increase conversions by 123%. The company used Adestra's multichannel marketing automation to improve... results. This led to a big boost in customer engagement. The case highlights the impact of marketing automation in the retail sector.
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Talon. One helps Adore Me run its subscription loyalty program. Adore Me offers VIP and Elite memberships with perks like...discounts and curated boxes. They launched a new loyalty program called 'Friends to Lovers' with tiers and points. Talon.One gives Adore Me a flexible, modern platform that fits their complex needs. The tech team finds Talon.One easy to use and well documented. This has helped Adore Me improve customer engagement and loyalty.
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AliExpress used AppSamurai to grow its mobile app. The team focused on A/B testing to improve user experience. They localized... the app for many languages and currencies. Referral programs encouraged loyal users to share the app. AliExpress expanded into emerging markets like Indonesia, Brazil, and Russia. The app was featured as an Android Excellence App on Google Play Store.
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Azira and Nine Entertainment helped an Australian furniture retailer boost showroom visits. The campaign used Nine's 9Tribes segmentation and Azira's... consumer behavior data to target luxury buyers. Ads promoted a 50% summer sale and premium product quality. The campaign led to a 1.8% increase in showroom footfall and a 148 Attribution Lift Index, surpassing industry standards. 48% of the exposed audience was likely to visit showrooms.
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LUISAVIAROMA used Twilio Segment to unify their customer data. This helped them improve their return on ad spend (ROAS) on... Meta. The company also saw gains in process efficiency. Data unification made their marketing more effective. The solution led to better results with less effort.
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Front helped WizardPins manage customer service for their Shopify store. WizardPins needed to respond to custom order requests fast, but... Gmail slowed them down. With Front, they reply in 15 to 30 minutes, much faster than competitors. The Shopify integration lets them update orders right from their inbox. Front’s analytics help them track response times and improve processes. The team feels less stressed and more empowered using Front.
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Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual... inventory counts and ordering time. The team spends less time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.
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Inmar’s Retail Media platform helped a leading e-commerce platform grow ad revenue by 400% year-over-year. The company launched a 1-click... self-serve ad tool with AI-driven campaign suggestions and a full-funnel analytics dashboard. Over 60% of sellers used AI to optimize return on ad spend. Seller satisfaction reached 90%, and site sellers saw an average 50X ROAS.
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IZEA helped SHAMPOOHOTEL launch at Ulta Beauty. They worked with Gen Z beauty creators on TikTok and Instagram. The campaign... showed off hydration, shine, and volume benefits. It sparked awareness and inspired people to try the brand. The campaign beat beauty industry benchmarks. SHAMPOOHOTEL gained strong momentum in just eight weeks.
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Heepsy helped Kiwoko, a leading pet brand in Spain, run its Summer Vibes influencer marketing campaign. Kiwoko worked with 100... influencers, mainly micro-influencers, who promoted summer pet products. Influencers received product vouchers in exchange for posts and stories on Instagram. The campaign achieved 1,961,276 impressions, 82,556 interactions, and 4,091 clicks, far exceeding initial estimates. Consistency and careful influencer selection drove the campaign's strong results.
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Salesforce Loyalty Management helped Harvey Nichols improve its loyalty program. The retailer wanted to keep more customers and increase their... lifetime value. OSF Digital launched a flexible loyalty program for them. Harvey Nichols saw a 15% boost in frequency of spend, 22% growth in average transaction value, and 37% increase in reward redemption. The new program offers exclusive perks like free drinks, discounts, and special experiences.
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Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50%... to 90%. Demand forecasting became 10 times more efficient. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
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RingCentral helped Lush Cosmetics save £20,000 a year by moving all phone systems to the cloud. Agents now save 3... hours per week using the Zendesk integration. Customer satisfaction increased by 10% after adopting RingCentral. Onboarding new staff is faster with simple video tutorials. Reporting tools help managers keep call queues staffed and improve customer care.
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GoTo Connect helped Michael Murphy Home Furnishing upgrade from an old PBX system. The new cloud-based phone system gave them... better reporting, analytics, and control over calls. Bytek IT Solutions managed the switch for all seven stores and the head office. Customer service improved with shorter wait times and a calmer work environment. The company also cut telephony costs.
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Vivint Smart Home wanted to lower the high cost and time spent on direct mail. They needed to make their... mail process smarter and more efficient. They used PFL, which works with Salesforce Marketing Cloud, to automate and personalize their direct mail. Now, they only send printed letters to customers without email addresses. This change led to a 98% savings in print costs. Vivint can now track all communications in one place and use the saved money for other marketing efforts.
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Selah Vee is a sales associate at Forest River RV Medford. She saw that customers often forgot their favorite RVs... after visiting. She used Covideo to send videos of their top picks. This helped customers remember and share their choices. More customers came back and bought RVs after getting the videos. Selah uses Covideo every day and finds it very helpful.
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Onclusive helped OTTO, Germany's largest online retailer, track if their strategic messages reached the right audiences. OTTO wanted to boost... innovation perception and market leadership. Onclusive's media analysis and message tracking tools measured message impact. As a result, OTTO tripled its innovation perception. The solution supported OTTO's 2023 communication strategy and improved message effectiveness.
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Assently helps Royal Design Group with e-signing for foreign contacts and agreements. Royal Design Group operates in over 13 markets... and uses Assently for fast, flexible digital signatures. The service supports multiple signing methods, which is important since not all customers have BankID. This saves a lot of time for Royal Design Group. The company values Assently's quick support and service-oriented approach.
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Filestack helped Grailed, a peer-to-peer marketplace for luxury men's clothing, solve major image upload bottlenecks. Grailed switched from managing uploads... themselves to using Filestack for seamless file handling and dynamic image delivery. This change let them store one image and convert on the fly, saving time and money. Filestack's support team worked closely with Grailed, helping them scale to handle millions of images daily. The integration reduced technical debt and improved user experience.
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Cognigy. AI helped Mister Spex, a leading online optician, improve customer service by automating phone interactions with an AI Phone...Agent. The solution automated 88% of return label requests and achieved a 70% caller verification rate. Mister Spex saved 30 seconds per call and increased intelligent routing accuracy to 96%. The AI Agent also automated 52% of 'Where is My Order' inquiries. These results were achieved within three months of implementation.
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Goorin Bros. used Refersion's affiliate marketing platform to grow their online sales. They wanted to expand their reach and manage... affiliate partnerships more easily. Refersion helped them track affiliate performance and automate payments. As a result, Goorin Bros. increased their affiliate-driven revenue and improved program management. The platform made it simple to scale their marketing efforts.
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Paylocity helped Stonewall Kitchen automate HR and onboarding, saving about 60 hours per week. The company replaced paper-based processes with... Paylocity’s cloud platform. Seasonal hiring and compliance became easier with digital onboarding and learning management. Peer recognition tools improved employee morale. The HR team now manages rapid growth and seasonal cycles with less effort.
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Votigo powered the "Wellness Wonderland Giveaway" for GNC with a mobile-first, in-app Spin-the-Wheel Instant Win Game. The campaign aimed to... boost myGNC Rewards sign-ups and drive engagement in the GNC LIVE WELL app. Users spun the wheel daily for instant prizes, increasing loyalty program membership and in-app purchases. The gamified experience led to strong user participation and positive brand sentiment. Votigo managed legal, reporting, and fulfillment for seamless execution.
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Payfacile helps Dimaluxe sell luxury products online. Dimaluxe wanted to make luxury goods more accessible. They use Payfacile to send... payment links by email for cash or monthly payments. Customers can pay securely and easily from anywhere. Dimaluxe values the low cost and simple payment process. This makes it easy for clients to buy high-end items without debt.
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Nutshell helped Brother's Leather Supply manage rapid business growth. The company struggled with spreadsheets as online orders and wholesale inquiries... increased. Nutshell's CRM made it easy for the team to track customer interactions and train new staff. By 2016, Brother's Leather Supply became a six-figure business with 40% month-over-month growth. They now sell in over 25 stores, online, and at their own retail location.
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ReferralCandy helped Contact Lens Singapore automate their referral program. The founder wanted to boost word-of-mouth sales and reward influencers and... their followers. ReferralCandy made it easy to manage rewards and send reminders. Influencers liked earning money and giving value to their audience. The automation saved time and kept sales steady. Contact Lens Singapore grew their customer base in a competitive retail market.
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Invoca automated quality assurance helps 1000Bulbs. com score agent calls faster. The team used to spend two days on QA,...but now it takes just a few hours. Invoca AI scores calls, finds coachable moments, and gives managers quick summaries. The team uses gamification to boost agent morale and performance. Invoca helps 1000Bulbs.com improve customer experience and agent training in retail call centers.
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Pobuca helped Vero SA, a leading supermarket chain in the Balkans, boost shopper sales. Vero used Pobuca to design a... new channel for segmented discount coupons. The solution increased the use of targeted promotions. Brand manufacturers also joined to grow their sales and fund the new channel. This led to higher sales and better customer engagement for Vero.
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Fixel helped Wolvestuff, an online retailer, target mid-funnel visitors who showed high engagement but did not add items to their cart. Wolvestuff used Fixel... to score user engagement and identify top prospects. They served Facebook Dynamic Product Ads to these users. This approach led to a 12X increase in return on ad spend (ROAS) for mid-funnel visitors. Fixel enabled Wolvestuff to reach and convert audiences they could not target before.
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Rockerbox helped INDOCHINO, a made-to-measure formal wear company, improve marketing measurement for both online and retail channels. By using Rockerbox's... Multi-Touch Attribution and Marketing Mix Modeling, INDOCHINO replaced a labor-intensive in-house model. The company saw a 31% decrease in blended CPA and a 38% increase in blended ROAS. INDOCHINO gained deeper insights into channel impact, promotion effectiveness, and ROI for hard-to-measure channels. The solution enabled more confident marketing decisions and ongoing optimization.
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Grammarly helped Nice Kicks improve the quality of their writing. Matt Halfhill, founder of Nice Kicks, wanted his blog to... be approachable and easy to read. He used Grammarly to update old articles and keep new posts clear and error-free. The tool made it easier for him to write for social media and connect with his audience. Nice Kicks now reaches millions of followers with better writing.
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Ibexa DXP helped Getzner move from a fragmented WordPress setup to a unified digital experience. Getzner faced problems with a... complex digital landscape and a website that was not customer-focused. Ibexa DXP enabled a new site design, including a separate site for the African market and improved search features. The new platform made the site easier for customers to use and set the stage for future ecommerce. The MVP launch already outperformed the old WordPress site.
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Knowesis used audience segmentation solutions for the retail and telco sectors. The platform offered easy setup, integration, and support. Knowesis... received help with platform customization and campaign development. The solution aimed to improve customer targeting and campaign impact. No specific results or metrics are mentioned in the content.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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Microsoft Advertising helped Darmarsklep. pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the...retail industry. They used Microsoft Advertising for full-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.
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Reward Gateway's employee engagement platform helped Missguided boost employee platform visits by 126%. The company used creative internal communications, instant... blog posts, and weekly giveaways to drive engagement. Within a year, internal blog readership rose by 787%. Employee satisfaction scores improved, with 92% caring about the company and 80% recommending it as a good place to work. The platform became Missguided's main internal communication channel, replacing multiple emails.
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Lunio helped BiGDUG lower their cost of sale and save £18,266 in the first month. BiGDUG, a leading UK online... retailer for warehouse racking and shelving, faced unpredictable paid search costs. They used Lunio to block invalid ad clicks and reduce wasted ad spend. After implementation, 4.77% of clicks were found to be invalid. The savings were re-invested into top campaigns, improving conversion rates and average order values.
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