Chatbot Customer wins | Real Customer Results Across Industries 2025

ActionIQ helped e. l.f. Beauty bring...all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insights and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.
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ActionIQ helped e. l.f. Beauty bring...all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insights and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.
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ActionIQ helped e. l.f. Beauty bring...all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insights and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.
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NOHOLD Inc deployed its AI Assistant for a new client. The main challenge... was to ensure the solution could scale across many product lines. The team designed the AI Assistant with scalability in mind. This approach avoided problems when expanding from one product to 52 product lines. The story highlights the importance of planning for growth in AI deployments.
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A healthcare company in a major European city wanted to make patient care easier. They built a... mobile app for patients to chat with doctors and manage appointments. They used Sendbird Desk and an AI chatbot to help answer patient questions. The AI chatbot made it easier for agents to help patients quickly. With the AI assistant, agents responded to patients twice as fast as before. This helped the company serve more patients and keep service quality high.
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IntelliTicks AI-Powered Chatbots helped TravelSetu, an online travel lead aggregator, boost lead generation. TravelSetu faced low... conversion rates and high resource strain from manual lead qualification. IntelliTicks deployed chatbots that engaged website visitors and qualified leads automatically. This increased leads by 47% and raised lead capture from ad traffic to 22%. The solution also cut training and support costs for travel agents by 70% and improved agent efficiency, leading to more customer conversions.
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ChatBot and LiveChat helped Wembley Stadium handle high volumes of customer service requests. The stadium team... faced unpredictable spikes in inquiries during major events. They used ChatBot to answer up to 12,000 chats monthly and reduce support tickets. AI automation let them quickly update answers for each event. In eight months, Wembley Stadium earned over $1.5 million in sales from chat widget leads. The solution also improved lead qualification and reduced non-sales calls.
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LivePerson helped a leading sports entertainment company transform customer experience with Conversational AI. 70% of customer... interactions in Kenya are now digital. Automated bots achieved a 58% containment rate. Customer satisfaction reached 80%. The company unified messaging, improved agent tools, and delivered seamless support across regions and languages.
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Zoom helped Capital One improve communication and collaboration. Capital One used... Zoom to connect teams and boost productivity. The solution made meetings easier and faster. Capital One saw better teamwork and more effective work with Zoom.
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Certainly's FintiBot helped Fintiba automate 97% of customer conversations. Fintiba saw a... 125% increase in customer satisfaction and reduced escalations to human agents by 85%. The AI chatbot now handles over 10,000 monthly conversations. Fintiba used Generative AI and multi-language support to serve international students and employees. The solution cut 8,000 support tickets per year and saved the team from manually handling over 140,000 inquiries annually.
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TrueLark Lead Engage helped AdCloud improve lead conversion for beauty and wellness franchises. AdCloud used Lead... Engage to manage communications and support for 73 client locations. The platform made it easier to handle calls, texts, and lead submissions. AdCloud has 14 employees and saw better results for their clients using TrueLark. The solution supports appointment-based businesses in the beauty and wellness market.
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AgentBot by Aivo helped Cruz Roja Argentina automate customer service. The chatbot answered... over 3,000 monthly queries with 93% effectiveness. This freed up staff time and improved response speed. The team could focus on more strategic work. The solution was provided free through Aivo's NGO program during the pandemic. The chatbot improved digital communication and helped the organization stay close to people in need.
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SmatBot’s AI Agent helped Property Handling, a real estate business, boost enquiries by 40%. The company faced... challenges with rising online queries and limited staff. SmatBot’s chatbot automated lead capture, answered questions instantly, and handed off high-intent leads to agents. Lead volume increased by over 30%, and agent workload dropped by 50%. Customers got faster, more personal support, making the chatbot a key part of the business.
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BotsCrew built a GPT-4 powered chatbot called JIP for FIBA, the global basketball authority. FIBA wanted to... give their World Cup mascot a voice and help fans get real-time info in 5 languages. BotsCrew created JIP to answer questions, give updates, and engage fans on Facebook Messenger and the web. JIP uses FIBA's API for live scores, schedules, and team info. The chatbot improved fan experience and made it easy for FIBA to update content and track popular topics.
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GetJenny chatbots helped A-Lehdet automate customer service with robotic process automation. Aaro, the chatbot,... lets customers manage subscriptions 24/7 and answers frequent questions. Chat engagement tripled and chat opening hours increased by 363%. Aaro now automates 86% of chat conversations, so human agents only handle 14%. Customers can cancel subscriptions without waiting for a human. This saves time for both customers and advisors.
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Amiga used Kommunicate to add a human-like chat feature to their parenting app. Parents can now... get instant answers to questions about their children's behavior. Kommunicate's AI chatbot powers the "Ask Amiga" feature, making support available 24/7. The integration was easy for Amiga's team to set up. Many parents have already used the chat feature and found it helpful.
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CaseCrush is an online platform for lawsuit empowerment. The platform helps... people involved in civil lawsuits, including litigants and lawyers. It gives step-by-step guidance, resources, and forms to help users plan and manage lawsuits. Users can generate intake and conflict of interest reports, making the legal process easier. The dashboard lets users track and organize their reports. The platform aims to reduce costs and stress for clients by making information clear and easy to use.
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Algo helped Microsoft improve supply chain planning by centralizing data and using AI. Microsoft faced challenges... with many distribution points, scattered data, and low visibility. Algo's platform brought all sales and inventory data into one place. This made it easier to forecast demand and manage inventory. Microsoft saw better sales, faster product delivery, and more products available on shelves. A Microsoft leader praised Algo for turning supply chain problems into opportunities.
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OMQ self service helps DB Connect manage customer requests fast. The company uses... OMQ Contact and OMQ Assist to answer questions and solve problems 24/7. Customers get interactive solutions like pictures, maps, and videos. DB Connect can update service knowledge quickly. Managing questions and answers is easy in the interface, says their customer service manager.
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Joonbot helps RunEvent answer 88% of runner questions during event registration. RunEvent needed a... way to give fast answers without sending users to a separate FAQ page. They used Joonbot to add a chatbot directly on registration pages. The chatbot gives instant answers and saves the team a lot of time. Now, most runners get help without waiting, and the team can focus on growing the business.
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ChatrHub’s AI-Powered Real-Time Agent Assist helped a leading global call center cut average handling time by 36%. The call center... faced long silences, frequent holds, and slow wrap-up after calls. ChatrHub gave real-time alerts for silent and hold times, instant knowledge summaries, and automated call notes. Agents resolved issues faster and handled more calls without adding staff. The result was less downtime, quicker answers, and better customer service.
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