Success Stories | Customer Results & Use Cases in the Hospital & Health Care

Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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CareMonitor used 8x8 CPaaS to improve its telehealth platform. The company integrated SMS and video APIs to deliver critical healthcare... notifications and enable seamless video appointments. During the Covid-19 pandemic, CareMonitor supported over one million patients and now handles thousands of daily interactions. The 8x8 solution saved 30% in development time and reduced DevOps workload. This allowed CareMonitor to focus on new features and innovation.
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CareMonitor used 8x8 CPaaS to improve its telehealth platform. The company integrated SMS and video APIs to deliver critical healthcare... notifications and enable seamless video appointments. During the Covid-19 pandemic, CareMonitor supported over one million patients and now handles thousands of daily interactions. The 8x8 solution saved 30% in development time and reduced DevOps workload. This allowed CareMonitor to focus on new features and innovation.
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AireSpring helped a large, public healthcare provider fix slow support and network access issues. The provider's old carrier blocked direct... communication with technicians and delayed network changes. AireSpring gave the IT team open access to their MPLS network and included them in calls with carrier technicians. Fast, multi-tiered support and 24/7 network monitoring improved reliability. The healthcare provider can now quickly add new circuits and grow without delays.
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CloudTalk’s Power Dialer helped Dentakay boost monthly call volume by 150% in 8 months. The dental tourism leader switched from... an unreliable VoIP system to CloudTalk, improving call quality and agent efficiency. Integration with Zoho CRM streamlined workflows and automated call logging. Dentakay scaled from 120 to 165 agents, saving time for 90% of staff. The sales team gained deeper insights and increased conversion rates with advanced reporting.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India manage over 70 clinics. The clinics faced... issues with manual appointment management and lacked integrated call routing. Knowlarity’s cloud-based system automated appointment booking and call tracking. Integration with Microsoft Dynamics CRM enabled agents to view caller profiles and log missed calls. Clinic managers gained real-time call recordings and performance insights. The solution streamlined business operations and improved customer experience.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India manage over 70 clinics. The clinics faced... issues with manual appointment management and lacked integrated call routing. Knowlarity’s cloud-based system automated appointment booking and call tracking. Integration with Microsoft Dynamics CRM enabled agents to view caller profiles and log missed calls. Clinic managers gained real-time call recordings and performance insights. The solution streamlined business operations and improved customer experience.
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SmartChoice replaced the health center’s outdated phone system with a cloud-based UCaaS solution. The upgrade fixed dropped calls, unclear conversations,... and costly transfers between five locations. Staff learned the new system quickly, with zero disruption to patient service. Real-time analytics and advanced IVR improved call handling and staffing. The center cut voice expenses and set a foundation for future growth.
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SingleComm helped Kaweah Health System improve patient communications and staff efficiency. The hospital used SingleComm’s contact center platform to reduce... hold times by 10x and cut call abandonment by 80%. Staff monitoring features let managers track activities and support remote work. These changes led to better patient service and lower staffing costs. Kaweah Health now delivers a more positive experience for patients and employees.
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FluentStream helped Oakview Dermatology manage 10,000 patient calls per month across nine locations. Oakview used FluentStream’s cloud-based call center and... mobile app to support remote work and outsourced call center operations. The platform’s analytics and feedback tools improved staff training and resource planning. Oakview saw better interoffice communication and more efficient patient service. The support team at FluentStream was praised for fast, accurate help.
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3CX helped Animal Hospital of Malmö connect five clinics with one phone system. The hospital replaced its old MD110 system... with 3CX for easier integration, call recording, and call statistics. Staff now manage calls across all sites, improving emergency response and customer service. The switch lowered telephony costs and made administration simple. Employees can call between clinics for free, boosting productivity.
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LookDeep uses Unitel Voice to support inpatient care solutions. The company values Unitel Voice for its excellent call quality and... tailored features. Simple pricing and no long-term contracts help LookDeep stay flexible. The phone system helps LookDeep deliver ongoing value to hospitals. Narinder Singh, President, highlights the great value for the price.
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Liveops helped a national virtual care provider handle up to 75,000 calls per month. The provider needed to scale support... and add bilingual Spanish service. Liveops used a flexible agent model and precision scheduling. They replaced third-party translation with certified bilingual agents. Results included 97.5% SLA compliance, 89% quality scores, and 96% CSAT. Member experience improved and costs dropped.
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Freshdesk helped Hinge Health scale support as ticket volume grew by 3,685%. The digital health startup improved SLA compliance to... 92% and kept CSAT at 85%. Freshworks unified workflows, cut first-response times from hours to minutes, and ensured HIPAA compliance. AI features like Freddy AI Copilot and Agent boosted agent productivity and member experience. Hinge Health now supports over 200,000 patients with streamlined, secure service.
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CallShaper helped Jordan's healthcare call center handle complex, compliance-heavy campaigns. Before, the team used many tools and manual steps, which... slowed them down. With CallShaper, they built IVR scripts, checked lead data in real time, and launched campaigns fast. Built-in compliance features reduced errors and risk. The team now onboards agents quickly and scales campaigns with less effort.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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Northern Nevada HOPES used Virtuous CRM+ to raise $36 million in two years for a capital campaign. The team moved... from Excel and an outdated database to a unified platform. They tracked every major gift from prospect to close using gift ask pipeline and moves management features. The new system helped them build a 43,000 sq. ft. clinic and expand services. Team collaboration improved, and donor relationships became more intentional.
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Damco Solutions helped a leading U. S. hospital center reduce emergency department congestion using a HIPAA-compliant, real-time visibility model. The...hospital improved patient throughput and staff productivity, achieving a 35% increase in staff productivity and a 20% reduction in application processing time. The solution enabled proactive patient discharge, freeing up to 35 beds per day. Patient complaints dropped by 26%, and staff morale improved. The hospital now delivers better patient care and maintains secure, compliant operations.
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BenchmarkONE helped Goodness Dental organize sales and marketing for their clinics. The team, including dentists and staff up to age... 85, quickly learned the software. They used features like task lists, filters, and email tracking to manage patient communications and sales pipelines. Communication improved and sales increased as the business grew. The platform’s simple design made it easy for everyone to use.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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Sugar helped Cells4Life automate lab management and customer lifecycle processes. The company saved significant costs by building a custom system... instead of buying expensive lab management software. Automation with Sugar reduced manual work, saving 20 hours per week for operations. Sales and marketing processes improved, leading to higher conversion rates. Sugar enabled regulatory compliance and secure data handling, supporting business growth without adding staff.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Freshdesk helped Hinge Health scale support as ticket volume grew by 3,685%. The digital health startup improved SLA compliance to... 92% and kept CSAT at 85%. Freshworks unified workflows, cut first-response times from hours to minutes, and ensured HIPAA compliance. AI features like Freddy AI Copilot and Agent boosted agent productivity and member experience. Hinge Health now supports over 200,000 patients with streamlined, secure service.
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CRMJetty built a secure portal for Cruz Garcia, a dental clinic group in Spain. The portal let clinics manage patient... appointments and records without direct CRM access. Dynamic filters and group management made patient tracking and data access faster. Treatment and consent document integration improved care coordination. The solution boosted data security and helped clinics cut admin work. Clinics now send personalized messages to patients, improving engagement.
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EcosAgile's eTime app helped AUSL Toscana Centro track attendance for medical staff across 13 hospitals and 220 facilities. The mobile solution... replaced traditional time clocks, offering easy use, strong security, and privacy. Integration with existing systems ensured accurate data for administration. The project expanded over five years, supporting staff during the Covid-19 pandemic. AUSL Toscana Centro praised the app for its flexibility and reliability.
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Atria Kinghaven used Aline eMAR to manage medication for over 140 residents. Before, staff tracked medicine by hand, which took... hours and led to errors. With Aline eMAR, staff now get reminders for medication times and easy refill alerts. The system helps reduce mistakes, improves record-keeping, and saves hours each day. Staff say the platform makes their work faster and safer for residents.
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Open LMS helped the Academy of Family Physicians of Malaysia cut administrative processing time by 40%. AFPM used Open LMS... to support blended and remote learning for 2,000 students and family physicians. The platform enabled easier course management, compliance tracking, and faster feedback. Instructors improved grading turnaround by 30%. AFPM expanded access to training nationwide while reducing manual work.
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Penn Medicine Academy used Content Controller to centralize compliance training for over 60,000 learners. The platform helped them track regulatory... training and avoid duplicate course assignments. Versioning updates now take less than a minute, down from an hour. The team can quickly provide compliance reports for audits. Content Controller made LMS transitions easier and improved the user experience for 4,000 team members.
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NLCHI needed to quickly deliver SCORM compliant health training to three types of health system decision-makers. They had to retain... old learner records, redevelop courses for more interactivity, and set group-based content restrictions. BaseCorp used SkillBuilder LMS to match the old course flow, maintain interactivity, and integrate with employee IDs. The team cleaned up historical user data and met strict privacy rules. NLCHI launched the new training program on time and started a three-year partnership with BaseCorp.
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Northwell Health used Qooper to scale over 50 mentoring programs for 85,000 employees. The platform helped boost career growth, inclusion,... and employee development. Mentor matching, training, and integrations reduced admin work. Northwell Health saw a more personalized and impactful mentoring experience. The solution made it easy for administrators and users to participate in mentoring.
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CAE Healthcare used Administrate's Training Management Platform to deliver on-demand ventilator training in just 11 days. The company created a... new ventilator prototype in response to COVID-19 and needed to train frontline healthcare professionals quickly. Administrate enabled CAE Healthcare to manage large-scale training operations efficiently. Hundreds of ventilators are now shipped weekly, with adaptive e-learning modules supporting healthcare staff. The partnership helped CAE Healthcare scale training during a critical time.
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Accord LMS helped Health Prime International automate and scale employee training as the company grew from 30 to over 500 staff. The platform enabled... consistent compliance training for HIPAA and OSHA, supporting regulatory needs. With Accord LMS, two staff now manage 90% of all training, eliminating the need to hire more trainers. Audit preparation is faster, with training certificates easily reported in minutes. The solution increased training sessions for both employees and clients.
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Auzmor Learn helped Homeward Bound save $150,000 each year. The company used the LMS to train 300 employees across 22... locations. They improved compliance training and made onboarding faster. The Minnesota Department of Health praised their organized training records. Homeward Bound now tracks training completions and certificates easily. The platform made employee development and compliance training simple and effective.
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Circle Health Group used Totara’s learning management system to improve compliance and training efficiency. Before Totara, 90% of two L&D... staff’s time was spent on compliance. Now, it’s just 10% of one person’s time. The platform helped reduce admin and training costs. Staff retention and performance improved through better training. Totara’s automation made compliance easier and faster.
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Workleap AI helped Evora Hospice boost employee feedback response rates from 21% to 60%. Manager response time dropped from 10... minutes to 3 minutes. eNPS rose to 63, 50% above industry benchmarks. 99% of staff received peer recognition in 11 months. Custom survey insights surfaced in minutes, not days. Workleap AI turned feedback into action and built trust across teams.
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Buffalo Rehab Group used Learn365 to fix disorganized learning and development. Before, training materials were scattered and hard to track.... Learn365 gave them a single place for all training, mentorship, and career growth. HR could now track progress and support employees better. After switching, they reached a 97% employee retention rate, with some months at 100%. More staff joined learning programs, and HR could predict team performance using real-time data.
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Aledade used Thought Industries to deliver on-demand, personalized learning for healthcare providers. The new training model reduced time to first... use of Aledade’s app by 20 days. Role-based pathways and skill badges improved adoption and performance. 80% of badge earners felt confident, and 85% recommended badges to peers. The scalable solution replaced slow in-person training and sped up customer value.
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Dokeos LMS helped Audika manage training for 1,650 audiologists across 650 centers. Audika used Dokeos to track skill development, onboard... new staff, and ensure compliance with DPC requirements. The platform enabled blended learning, combining digital and in-person sessions. Managers gained real-time visibility into training progress and completion rates. Audika reported high user satisfaction and improved reporting for HR and leadership.
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Magnolia CMS helped Medela manage 24 global websites with over 13,000 subsites. Medela needed a better user experience for both... customers and content authors. Magnolia enabled a smooth migration to responsive design and flexible content management. The platform supports 50 authors working in 20 languages. Medela can now quickly update content and add new features using APIs. Magnolia’s CMS keeps Medela’s digital presence future-proof and easy to manage.
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Torchbox provided SEO consultancy to NHS Digital for three years. The NHS website gained 3 million more organic clicks per... month. Impressions rose by 16% year over year. Torchbox helped NHS teams embed SEO into content production. The project improved search visibility and made NHS content easier to find online.
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Scalenut helped Total Life Counseling boost their organic search reach by 12X in just three months. The team used deepSEO... and Generative Engine Optimization to make their mental health content the top answer for search engines and AI assistants. Total Life Counseling saw domain impressions jump from 496K to 7.98M and clicks rise from 6.05K to 52.6K. They also gained over 500 new AI referrals. The strategy included technical SEO, content planning, and targeted content creation for high-value keywords.
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Walsall Healthcare NHS Trust used LiveTiles Reach and Intranet to improve internal communication for its 4,500 staff across 30 sites. The Trust faced... challenges reaching non-desk staff, especially during the COVID-19 pandemic. LiveTiles provided a mobile-first, integrated platform with Microsoft Teams and SharePoint, enabling secure, two-way communication. Staff found it easier to access news and updates, and the solution also supports public information sharing. The deployment is ongoing, but early feedback highlights better engagement and communication.
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DispatchHealth used Brightspot CMS to migrate from WordPress in just 60 days. The company needed a faster, easier way to... update thousands of pages across 55 cities. Brightspot enabled a seamless rebranding and improved content management. DispatchHealth saw a 40% increase in SEO reach after the migration. The new CMS lets them tailor content for different users and locations quickly.
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Medserena used Agility CMS to digitize its MRI services in the UK and Germany. The company needed a fast, reliable... CMS to manage complex medical technology and a growing network. Agility CMS helped Medserena streamline digital content and booking processes. The content team became three times more efficient. Medserena saw a 25% increase in bookings and a fivefold improvement in customer experience.
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TeleTracking used MadCap Create and Syndicate to centralize and modernize its training content. The company moved from manual, complex course... delivery to a single, online platform. Customers now access role-based eLearning anytime, with one login. TeleTracking saw high user engagement and turned training into a new revenue stream. Subscription options increased recurring revenue and boosted customer loyalty.
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Northern Health used DNN Evoq Content to improve its web presence across rural British Columbia. The new web content management... system made it easier to launch care programs and deliver information to remote communities. DNN enabled more staff to contribute content, growing from 15 to 40 contributors. The platform reduced costs and allowed quick updates for urgent community needs. Local support resources and flexible permissions empowered internal teams.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Neos CMS helped Post Sanela Health AG launch a new website for the Swiss Electronic Patient Record. The site serves... both private individuals and healthcare professionals. Neos CMS enables easy management of multilingual content and fast updates for different user groups. Content can be shared with third-party systems and apps through interfaces. The project won the Neos Impact Award 2024 for its innovation.
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Concrete CMS helped Dental Associates launch a new website with a modern design. The site is easy to edit and... does not require HTML knowledge. Integration of the Press Ganey physician rating system improved online reputation management. The new careers website built with Concrete CMS helps recruit top talent across Wisconsin. Dental Associates can now update site-wide content quickly using the stacks feature.
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Nintex Advanced Workflow helped University of Maryland Upper Chesapeake Health automate HR onboarding. Manual processes slowed productivity and made compliance... harder. With Nintex, HR staff now fill out a form in 10 minutes to trigger new employee accounts and access. Automation reduced IT workload and minimized errors. Staff can now focus more on patient care instead of admin tasks.
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Ataccama helped a US healthcare provider improve data quality for real-time decision support. The provider needed to detect data issues... early and shift from reactive to preventive data management. Ataccama enabled business-driven data quality management and set up a dedicated data quality team. The solution included 33 rules for monitoring patient financial data and tools for validating provider identities. This improved patient outcomes and empowered business units to manage data quality directly.
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Splunk helped Children's National Hospital boost threat detection by 40%. The hospital implemented over 80 security use cases with Splunk.... Analyst productivity increased by 25%. Splunk's centralized platform replaced multiple tools, making it easier to spot and respond to threats. Automation reduced time spent on routine tasks and improved response to phishing and social engineering attacks. The hospital now protects critical medical systems and patient care with better visibility and faster incident response.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Grammarly helps Zain Ismail, a Senior Consultant at Henry Ford Health System, write clear and professional emails and LinkedIn posts. He uses Grammarly’s... feedback to improve his writing and build his brand as a healthcare influencer. The dialect-switching feature helps him adapt to American English as a Canadian working in the US. Grammarly makes his daily communication easier and more effective. Zain credits Grammarly for boosting his confidence and helping him connect with his community.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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Puzzel’s Conversational Intelligence helped ApoEx, a Swedish pharmacy, cut information searches by 50%. The company brought customer service in-house and... needed to train new agents quickly. With AI-powered conversation analysis, agents learned from real calls and improved their skills. ApoEx also reduced call wait times by 35% and lowered staffing needs by 3.5 FTEs. The team now answers questions faster and with more confidence.
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HappyFox helped Medipulse, a hospital in Rajasthan, cut patient feedback resolution time by 60%. The helpdesk system improved interdepartmental communication... by 50% and made staff leave management 70% more efficient. Asset downtime dropped 45% with better tracking. Medipulse used analytics and workflows to boost patient care and streamline operations. The hospital now delivers faster service and better patient experiences.
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Qminder helped Cure 4 The Kids Foundation track patient wait times from arrival to paperwork completion. Before Qminder, staff used... a clipboard sign-in sheet that did not capture accurate timing. With Qminder, every patient’s check-in and service time is recorded. Managers use real-time dashboards to monitor front desk performance. The foundation saw improved efficiency and better analytics for patient management.
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UserGuiding helped CuePath Innovation cut support calls by 72%. CuePath needed to onboard elderly users and reduce pressure on their... support team. They used UserGuiding’s interactive guides and self-serve onboarding tools. This made it easier for seniors to learn the product. Onboarding times dropped and user engagement increased. CuePath scaled support without extra staff.
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Splunk helped Children's National Hospital boost threat detection by 40%. The hospital implemented over 80 security use cases with Splunk.... Analyst productivity increased by 25%. Splunk's centralized platform replaced multiple tools, making it easier to spot and respond to threats. Automation reduced time spent on routine tasks and improved response to phishing and social engineering attacks. The hospital now protects critical medical systems and patient care with better visibility and faster incident response.
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EDIMS switched from Salesforce. com Service Cloud to Giva for their emergency room support center. Giva reduced case opening time...by 50% and made reporting 30% more productive. The team eliminated 24 hours per month spent on report preparation. Agents now create cases in real time, improving speed and satisfaction for over 2,000 physicians and staff. Giva's dashboards and knowledgebase are easier to use and require less maintenance than Salesforce.com.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Freshdesk helped Hinge Health scale support as ticket volume grew by 3,685%. The digital health startup improved SLA compliance to... 92% and kept CSAT at 85%. Freshworks unified workflows, cut first-response times from hours to minutes, and ensured HIPAA compliance. AI features like Freddy AI Copilot and Agent boosted agent productivity and member experience. Hinge Health now supports over 200,000 patients with streamlined, secure service.
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Freshdesk helped Hinge Health scale support as ticket volume grew by 3,685%. The digital health startup improved SLA compliance to... 92% and kept CSAT at 85%. Freshworks unified workflows, cut first-response times from hours to minutes, and ensured HIPAA compliance. AI features like Freddy AI Copilot and Agent boosted agent productivity and member experience. Hinge Health now supports over 200,000 patients with streamlined, secure service.
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Freshdesk helped Hinge Health scale support as ticket volume grew by 3,685%. The digital health startup improved SLA compliance to... 92% and kept CSAT at 85%. Freshworks unified workflows, cut first-response times from hours to minutes, and ensured HIPAA compliance. AI features like Freddy AI Copilot and Agent boosted agent productivity and member experience. Hinge Health now supports over 200,000 patients with streamlined, secure service.
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Figma helps Eucalyptus deliver personalised healthcare across five digital clinics. With Figma, Eucalyptus built four digital products and produced over... 6,700 branded content pieces in one year. Figma’s tools enable real-time collaboration for 500 employees, speeding up design and development. Eucalyptus uses Figma’s design system to keep branding consistent and compliant. The company cut market entry time and expanded clinics globally using Figma.
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Title21 used Archbee to move from PDF manuals to a real-time public knowledge base. Before Archbee, help content was hard... to manage and users struggled to find answers. Archbee's JWT integration made secure help content easy to update and access. Now, business experts keep help docs current every day. This change reduced customer support tickets and let support staff focus on bigger issues.
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PT Solutions used Marq templating and MediaValet DAM to support rapid growth across 550 clinics. The creative team locked brand... elements in templates, letting local teams quickly create on-brand materials. Sales reps now produce their own collateral in a day, instead of waiting weeks. Over 300 projects are self-served monthly, freeing designers for strategic work. Brand consistency improved at every touchpoint, even as the company expanded nationwide.
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Eptura helped a non-profit healthcare agency in California achieve a 99% on-time service request completion rate. The agency used Eptura... to manage service requests, support a 90% remote workforce, and optimize space across six locations. By consolidating real estate and leasing unused space, they reduced costs and generated new revenue. Eptura's reporting and transparency features improved efficiency and employee satisfaction. The agency surpassed its original goal of 85% service request completion, setting a new standard for operational excellence.
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TeleTracking used MadCap Create and Syndicate to centralize and modernize its training content. The company moved from manual, complex course... delivery to a single, online platform. Customers now access role-based eLearning anytime, with one login. TeleTracking saw high user engagement and turned training into a new revenue stream. Subscription options increased recurring revenue and boosted customer loyalty.
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TeleTracking used MadCap Create and Syndicate to centralize and modernize its training content. The company moved from manual, complex course... delivery to a single, online platform. Customers now access role-based eLearning anytime, with one login. TeleTracking saw high user engagement and turned training into a new revenue stream. Subscription options increased recurring revenue and boosted customer loyalty.
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TeleTracking used MadCap Create and Syndicate to centralize and modernize its training content. The company moved from manual, complex course... delivery to a single, online platform. Customers now access role-based eLearning anytime, with one login. TeleTracking saw high user engagement and turned training into a new revenue stream. Subscription options increased recurring revenue and boosted customer loyalty.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Butterfly Network used Smartling to improve translation quality for global expansion. Their previous translation provider failed quality tests, risking user... understanding. With Smartling’s API and language services, they translated 70,000 words in 10 days. This helped them launch in 13 new markets within six months. The company doubled revenue and expanded internationally with high-quality, localized medical content.
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Grammarly helps Zain Ismail, a Senior Consultant at Henry Ford Health System, write clear and professional emails and LinkedIn posts. He uses Grammarly’s... feedback to improve his writing and build his brand as a healthcare influencer. The dialect-switching feature helps him adapt to American English as a Canadian working in the US. Grammarly makes his daily communication easier and more effective. Zain credits Grammarly for boosting his confidence and helping him connect with his community.
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Brandwatch Consumer Research helped Clinical Partners track real-time sentiment and audience insights in mental health conversations. The marketing team used... the platform to monitor topics like autism and ADHD, spot trends, and shape content strategy. They responded faster to key topics and improved community management. Positive sentiment around the brand increased, and the team proved the value of social media across the business. Brandwatch enabled daily monitoring and long-term campaign planning.
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Brandwatch Consumer Research helped Clinical Partners track real-time sentiment and audience insights in mental health conversations. The marketing team used... the platform to monitor topics like autism and ADHD, spot trends, and shape content strategy. They responded faster to key topics and improved community management. Positive sentiment around the brand increased, and the team proved the value of social media across the business. Brandwatch enabled daily monitoring and long-term campaign planning.
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Brandwatch Consumer Research helped Clinical Partners track real-time sentiment and audience insights in mental health conversations. The marketing team used... the platform to monitor topics like autism and ADHD, spot trends, and shape content strategy. They responded faster to key topics and improved community management. Positive sentiment around the brand increased, and the team proved the value of social media across the business. Brandwatch enabled daily monitoring and long-term campaign planning.
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Agorapulse helped Balgrist University Hospital save at least an hour a day on social media management. The hospital's three-person marketing... team used to post content to each channel separately. With Agorapulse, they now manage Facebook, Instagram, LinkedIn, Twitter, and YouTube from one dashboard. The team values features like link customization and preview mode. This efficiency lets them grow their audience and share updates more often.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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BrandBastion helped Talkiatry hide 1,426% more harmful comments on social media. The platform enabled 23% more brand responses and a... 77% increase in total comments managed. Talkiatry used BrandBastion to monitor and moderate conversations in real time, protecting users from hate speech and personal attacks. The solution provided crisis alerts and analytics, helping Talkiatry keep its online community safe and engaged. The team could focus on core priorities while BrandBastion handled comment management and brand protection.
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Philadelphia Zorg used PostSpeaker to boost visibility for their services on LinkedIn. They activated 50 employees as promoters, sharing 2... to 3 posts per week per team. The tool made it easy for staff to participate, even if communication was not their main job. In one month, their posts reached a potential audience of 125,000. Many clicks on job vacancy posts were tracked, helping with recruitment.
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Sociality. io helped Memorial Healthcare Group connect its digital and call center teams. The platform made social media management easier...and faster. Real-time customer experience tracking improved response times. Performance evaluation became more accurate using Sociality.io data. The team gained insights to create better content and track competitors. Memorial saw higher engagement and more efficient workflows.
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Patient. co.uk was the most-visible private health domain in the UK, ranking 46th overall with 148 visibility points on Google...UK. In June 2015, they moved to Patient.info to reach a global audience. After the move, their Google visibility dropped sharply, with only 4 points remaining. The rebranding failed because UK users did not trust the new .info domain. Link building efforts did not recover their lost rankings. The case highlights the risks of domain migration and brand changes in SEO.
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Moz Local helped Chesapeake Regional Healthcare fix inaccurate local listings, which were causing lost business and poor search visibility. The tool improved... listing accuracy by 171% and increased monthly page views by 567%. Chesapeake Regional Healthcare saved over 15 hours each month on manual listing management. Google My Business traffic and appointment calls rose sharply. Moz Local enabled the team to focus on content and digital strategy, driving measurable growth.
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Moz Local helped Chesapeake Regional Healthcare fix inaccurate local listings, which were causing lost business and poor search visibility. The tool improved... listing accuracy by 171% and increased monthly page views by 567%. Chesapeake Regional Healthcare saved over 15 hours each month on manual listing management. Google My Business traffic and appointment calls rose sharply. Moz Local enabled the team to focus on content and digital strategy, driving measurable growth.
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Botify helped Medibank, a leading Australian health provider, boost organic search results. Medibank moved from paid media to a content-driven... SEO strategy using Botify's platform. Customized dashboards gave teams clear data and priorities. In six months, Medibank saw a 36% rise in organic visits, 17% more impressions, and 20% more clicks. Botify enabled Medibank to build a strong SEO action plan and shift its digital mindset.
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Botify helped Medibank, a leading Australian health provider, boost organic search results. Medibank moved from paid media to a content-driven... SEO strategy using Botify's platform. Customized dashboards gave teams clear data and priorities. In six months, Medibank saw a 36% rise in organic visits, 17% more impressions, and 20% more clicks. Botify enabled Medibank to build a strong SEO action plan and shift its digital mindset.
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PosiRank helped a specialized medical clinic grow organic traffic by 113% from January to August 2020. The clinic saw a... 30% drop in bounce rate and an 11% increase in completed conversions. PosiRank provided ongoing SEO, custom content, and technical site audits. Over 50 new expert-level pages were added, improving patient admissions by 25%. Continuous monitoring and issue resolution sustained long-term SEO gains.
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Brightedge helps Ochsner find the right keywords for their web pages. The platform shows what content patients want. Ochsner uses... Brightedge to plan and optimize pages for Google search. They focus on mobile SEO and local strategies for each region. The customer service team at Brightedge supports Ochsner with content and keyword planning. Ochsner recommends Brightedge for building content and mobile SEO strategies.
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SE Ranking helped Children’s Allergy Doctors fix technical SEO issues and boost online visibility. PinkSEO used the platform to increase... the clinic’s ranked keywords from 605 to 1,473 in five months. Organic traffic grew from 317 to 1,663 visits, and total users rose by 288% in 14 months. The clinic saw more patient inquiries and booked appointments. SE Ranking’s technical audits and keyword tools drove these results.
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Conductor helped Nobel Biocare increase website traffic by 30% year-over-year. The company used Conductor to audit and optimize their website... for search engines. They created a new editorial plan focused on educational content. This led to over 14,000 new blog pageviews since launch. Nobel Biocare also improved lead quality and got strong support from Conductor’s service team.
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WebEngage helped Vezeeta boost pharmacy orders by 47%. Vezeeta used push notification campaigns to engage and retain users. The platform... enabled new-user journeys, booking confirmations, and repeat booking reminders. Patients now get appointment and medication reminders, making access to care easier. Vezeeta moved from offline to digital, improving patient and doctor experiences.
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Iterable SMS helped Thirty Madison boost conversions by over 20%. By moving SMS opt-in earlier in the patient intake, opt-in... rates rose and more than 50% of leads were likely to convert to subscription. Consultation completion rates increased by double digits. A/B testing improved payment capture for 6% more patients with failed payments. AI-powered features drove a 30% increase in open rates and a 7% lift in click-through rates. Thirty Madison now delivers more personalized, timely care to patients.
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Experiture helped a leading healthcare provider boost patient engagement. The provider used Experiture’s platform for personalized, omni-channel communication. They saw... a 35% increase in appointment bookings. Patient satisfaction improved by 20%. Service utilization grew by 25%. Automated workflows and data-driven messaging drove these results.
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Redpoint CDP helped a Fortune 20 healthcare payer and pharmacy benefits company replace their homegrown customer data platform. The company faced... slow campaign execution and static segmentation. Redpoint CDP enabled real-time member profiles and dynamic segmentation. Campaign creation time dropped by over 50%. Marketers gained independence from IT and improved member engagement.
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User. com helped Centrum Medyczne CMP build patient marketing automation from scratch. The platform enabled CMP to measure marketing activities...that were previously unmeasurable. CMP automated repetitive marketing tasks, saving time for their team. The solution improved their ability to track and optimize patient engagement. Dominika Piątkowska, Senior Digital Marketing Specialist, praised the measurable results.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Freshdesk helped Hinge Health scale support as ticket volume grew by 3,685%. The digital health startup improved SLA compliance to... 92% and kept CSAT at 85%. Freshworks unified workflows, cut first-response times from hours to minutes, and ensured HIPAA compliance. AI features like Freddy AI Copilot and Agent boosted agent productivity and member experience. Hinge Health now supports over 200,000 patients with streamlined, secure service.
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Nintex Advanced Workflow helped University of Maryland Upper Chesapeake Health automate HR onboarding. Manual processes slowed productivity and made compliance... harder. With Nintex, HR staff now fill out a form in 10 minutes to trigger new employee accounts and access. Automation reduced IT workload and minimized errors. Staff can now focus more on patient care instead of admin tasks.
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Zonka Feedback helped Sankara Eye Hospitals collect over 1 million patient feedback responses. The hospital replaced paper surveys and Google... Forms with a centralized, customizable feedback platform. Staff used tablets and SMS surveys to reach more patients and gather real-time insights. Management used dashboards to track NPS and address issues quickly. Patient satisfaction improved, and feedback volume increased, leading to better care and faster problem resolution.
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FORM OpX helped a top U. S. senior living provider improve compliance and care in over 325 communities. The provider...replaced manual audits with mobile forms, boosting real-time visibility and tracking for 24 compliance categories. Teams now spot trends, launch improvement plans, and adapt quickly to changing regulations, including COVID-19 protocols. The solution reduced travel costs and enabled remote audits, delivering full ROI from travel savings alone. Staff feel empowered, and residents benefit from safer, higher-quality care.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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A Fortune 100 healthcare insurer used InMoment's Conversational Intelligence to analyze 20,000 call transcripts and post-call surveys. The goal was... to improve member experience during a period of benefit changes. Agents who introduced themselves as 'Healthcare Advocates' saw a 25% increase in positive sentiment. Calls mentioning the annual notice of change had a 4-point higher NPS. Confirming issue resolution at the end of calls led to an 18-point NPS boost. The project identified key training opportunities to drive better customer satisfaction and operational efficiency.
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CustomerSure helped Barchester Healthcare gather real-time feedback from 12,500 residents and patients across 250 care homes and hospitals. The system made... it easy for staff to act on feedback quickly, improving customer experience. Barchester used the feedback to create action plans and saw year-on-year improvements in quality scores. The company achieved its highest ever quality ratings. Staff buy-in increased as feedback became a key part of daily operations.
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Gloucestershire Care Services NHS Trust uses Snap Survey software to run the Friends and Family Test, clinical audits, and annual surveys. They collect about... 2,000 responses each month for the national survey. The platform lets them send surveys by text, email, paper, and online, reaching more patients. Staff can input data directly, making audits easier. Email alerts help the team respond quickly to patient concerns. The trust now gathers more feedback and solves more problems faster.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Cyberquery from Cyberscience helped Tidewell Hospice save $540,000 in labor costs. Tidewell automated pain management reporting, improving accuracy and saving... hours each month. The solution enabled real-time reporting on patient care and costs. Tidewell integrated data from Suncoast Solutions EMR and Sage MAS 500 for better patient cost analysis. The organization now schedules reports and distributes insights to key stakeholders. Tidewell continues to use Cyberquery for productivity and cost management projects.
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Splunk helped Children's National Hospital boost threat detection by 40%. The hospital implemented over 80 security use cases with Splunk.... Analyst productivity increased by 25%. Splunk's centralized platform replaced multiple tools, making it easier to spot and respond to threats. Automation reduced time spent on routine tasks and improved response to phishing and social engineering attacks. The hospital now protects critical medical systems and patient care with better visibility and faster incident response.
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IMMY used Phocas to improve financial reporting and budgeting. Before Phocas, the finance team relied on manual spreadsheets and struggled... with slow, error-prone processes. Integrating Phocas with Infor ERP enabled multi-entity reporting and faster, more accurate budgets. The number of days the budget was live increased from 5 to 30 in a 45-day period. Phocas also helped IMMY support business growth and acquisitions with timely financial data.
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Aurora Health used Holistics to analyze data from its Moodpath mental health app. Before Holistics, the team lacked insights into... user behavior and app engagement. With Holistics, they tested new features, ran A/B tests, and tracked user conversion from free to paid. The platform enabled real-time alerts for abnormal activity and helped optimize marketing campaigns. Aurora Health now makes faster, data-driven decisions and improved user retention.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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BillingPlatform helped Conifer Health Services cut billing time by over 50%. The company had four billing systems and six accounting... teams, leading to a two-week invoicing process. BillingPlatform automated billing, reduced staff needs from nine to four, and consolidated reporting. Conifer now manages complex pricing and invoicing for multiple business units in one system. Reporting is faster and more accurate with less manual work.
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CNY Fertility used Stripe and Echobind to build a custom payments platform. Patients can now set up payment plans and... pay from their phones. The new system processed $8.43M in payments and made fertility care more affordable. Two Stripe-powered promotions brought in $4.91M and $2.8M. Staff spend less time on manual tasks and more time helping patients. Stripe's reporting tools give better insight into patient payments and revenue.
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Accordcare used Expensify to fix slow expense approvals and messy receipt handling. They connected Expensify with NetSuite for automatic data... syncing. The finance team now closes the month faster and spends less time on manual work. Employees get reimbursed on time. Audits are easier with clear records. Accordcare’s finance team saves time and can focus more on patient care.
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Vena helped Prime Healthcare, a multi-billion-dollar hospital network, set up a formal budget process for the first time in 20 years. The VP of... FP&A used Vena to manage budgeting and forecasting for 44 hospitals without hiring more staff. Vena’s Excel-based interface made it easy for financial teams to adopt. The solution enabled real-time analysis of acquisitions and divestments. Prime Healthcare implemented Vena in just 65 days, improving financial planning and reporting.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Conga Contracts helped Hospice of the Valley automate contract management. The organization struggled to track renewals and manage hundreds of... vendor contracts across 25 locations. Conga's contract lifecycle management system provided automated alerts, real-time reporting, and customizable configurations. Facilities and IT departments now use the system for hospital agreements, insurance, and compliance. The solution supports growth and ensures timely sharing of liability certificates with city and fire departments.
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Open LMS helped the Academy of Family Physicians of Malaysia cut administrative processing time by 40%. AFPM used Open LMS... to support blended and remote learning for 2,000 students and family physicians. The platform enabled easier course management, compliance tracking, and faster feedback. Instructors improved grading turnaround by 30%. AFPM expanded access to training nationwide while reducing manual work.
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CareMonitor used 8x8 CPaaS to improve its telehealth platform. The company integrated SMS and video APIs to deliver critical healthcare... notifications and enable seamless video appointments. During the Covid-19 pandemic, CareMonitor supported over one million patients and now handles thousands of daily interactions. The 8x8 solution saved 30% in development time and reduced DevOps workload. This allowed CareMonitor to focus on new features and innovation.
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ICON Eyecare used RingCentral to connect 300 employees across 14 medical centers. The company needed a scalable, HIPAA-compliant solution for... fast growth. RingCentral Video replaced their old chat tool and improved team collaboration. Features like task manager, calendars, and file sharing helped staff save time. Patient care teams now work together more easily, leading to better service for patients.
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ICON Eyecare used RingCentral to connect 300 employees across 14 medical centers. The company needed a scalable, HIPAA-compliant solution for... fast growth. RingCentral Video replaced their old chat tool and improved team collaboration. Features like task manager, calendars, and file sharing helped staff save time. Patient care teams now work together more easily, leading to better service for patients.
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Kaiser Permanente used Airmeet to move member and employee events online. Before, they reached 200 people a year with in-person... events. With Airmeet, they now reach over 10,000 people annually—a 4900% increase. The platform's networking, analytics, and gamification features helped boost engagement and member conversion. Kaiser Permanente now plans to expand virtual and hybrid events to more regions based on strong results and feedback.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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LivePerson Voice bot AI helped an urgent care provider manage a surge in patient calls. The provider deflected 40% of... daily calls to SMS, reducing average daily calls from 543 to 334. Call answer rates rose from 20% to 80%. Staff stress dropped and patient experience improved. The solution blended AI, messaging, and live agents for faster, more efficient service.
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HappyFox helped Medipulse, a hospital in Rajasthan, cut patient feedback resolution time by 60%. The helpdesk system improved interdepartmental communication... by 50% and made staff leave management 70% more efficient. Asset downtime dropped 45% with better tracking. Medipulse used analytics and workflows to boost patient care and streamline operations. The hospital now delivers faster service and better patient experiences.
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Haptik's chatbot helped Netmeds handle a 10x surge in customer queries during the COVID-19 pandemic. The solution automated 83.6% of... chats and provided 24/7 support for 5.7 million customers. Netmeds saved over 2600 agent hours and improved first-response time by 99%. Customers could track orders and get instant answers using the virtual assistant. The chatbot reduced agent workload and boosted customer satisfaction.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Freshdesk helped Hinge Health scale support as ticket volume grew by 3,685%. The digital health startup improved SLA compliance to... 92% and kept CSAT at 85%. Freshworks unified workflows, cut first-response times from hours to minutes, and ensured HIPAA compliance. AI features like Freddy AI Copilot and Agent boosted agent productivity and member experience. Hinge Health now supports over 200,000 patients with streamlined, secure service.
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ICON Eyecare used RingCentral to connect 300 employees across 14 medical centers. The company needed a scalable, HIPAA-compliant solution for... fast growth. RingCentral Video replaced their old chat tool and improved team collaboration. Features like task manager, calendars, and file sharing helped staff save time. Patient care teams now work together more easily, leading to better service for patients.
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Affinity eHealth used momencio to improve sales team performance and compliance. The platform helped Affinity capture rich attendee data at... events and personalize follow-ups with doctors and health organizations. Automated workflows and CRM tools streamlined their sales process. Data-driven insights from momencio enabled tailored pitches and increased deal closures. Affinity expanded its client base and strengthened long-term partnerships.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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Vets Now used vFairs to host their ECC UK Virtual Congress after COVID-19 disrupted their live event plans. The virtual event... attracted 1,227 attendees from 37 countries, up from 800 in previous years. The platform enabled interactive exhibitor booths, networking lounges, and gamified engagement. Delegates praised the event's interactivity and easy access to resources. Positive feedback led Vets Now’s parent company to book more virtual events for the future.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
Show More..

dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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KOGLAND used CedCommerce's B2B marketplace solution to modernize healthcare procurement. The platform enabled hospitals to buy medical supplies online, cutting... out middlemen and reducing chaos. KOGLAND implemented features like bulk ordering, vendor quotation, and GST management. In one year, KOGLAND grew revenue over ten times, reaching ₹3 crores. The marketplace now supports over 50 vendors and 5,000 products, helping hospitals get quality supplies quickly.
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KOGLAND used CedCommerce's B2B marketplace solution to modernize healthcare procurement. The platform enabled hospitals to buy medical supplies online, cutting... out middlemen and reducing chaos. KOGLAND implemented features like bulk ordering, vendor quotation, and GST management. In one year, KOGLAND grew revenue over ten times, reaching ₹3 crores. The marketplace now supports over 50 vendors and 5,000 products, helping hospitals get quality supplies quickly.
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Conga Contracts helped Hospice of the Valley automate contract management. The organization struggled to track renewals and manage hundreds of... vendor contracts across 25 locations. Conga's contract lifecycle management system provided automated alerts, real-time reporting, and customizable configurations. Facilities and IT departments now use the system for hospital agreements, insurance, and compliance. The solution supports growth and ensures timely sharing of liability certificates with city and fire departments.
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ParagraphAI helps medical professionals write medical reports, patient notes, and research papers faster. The tool automates content creation, saving time... and reducing errors. Medical professionals use ParagraphAI to focus more on patient care and research. The AI writer generates accurate, tailored documents and edits existing materials. This boosts productivity and improves the quality of medical documentation.
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MINT Dentistry used Happeo to connect over 60 locations and boost staff engagement. Before Happeo, their homegrown intranet made communication... hard and costly. Happeo's integration with Google Workspace and social features made it easy for staff to interact. The mobile app helped doctors stay informed with push notifications. Staff now feel more united and collaboration has increased across teams.
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Text Request helped Visiting Angels of Newburyport speed up response rates and hiring. The team switched from Zipwhip to Text... Request for mass texting and MMS. They now reach caregivers and families faster with text messages. Templates make hiring and onboarding easier. Picture messaging helps caregivers and families connect. Texting saves hours each day compared to phone calls.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Prodigo Solutions used Comind. work to document every client commitment in healthcare supply chain projects. Before, commitments were scattered in...notebooks and emails, creating compliance risks. With Comind.work, all discussions, decisions, and action items are recorded and tracked to completion. Teams now have a searchable, traceable client history. Hospital clients see improved accountability and verifiable follow-through. New staff can access the full record from day one.
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Fusion Connect helped a 400-location kidney care provider save $1. 2 million each year by switching to their voice services....The provider faced high telecom costs, unexplained fees, and service disruptions with their previous vendor. Fusion Connect delivered business landlines, SIP trunking, hosted voice, and a unified customer portal. The solution reduced manual work, improved support, and eliminated billing surprises. The provider now enjoys reliable service and better internal customer satisfaction.
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dbForge SQL Complete helped Zepf Center's BI team fix coding bottlenecks in SQL development. The team used code snippets and... shared formatting to speed up code reviews and standardize templates. This let them focus more on creative development and reporting. As a result, Zepf Center improved reporting speed and quality. The organization could make better decisions and expand its services to more people.
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Nintex Advanced Workflow helped University of Maryland Upper Chesapeake Health automate HR onboarding. Manual processes slowed productivity and made compliance... harder. With Nintex, HR staff now fill out a form in 10 minutes to trigger new employee accounts and access. Automation reduced IT workload and minimized errors. Staff can now focus more on patient care instead of admin tasks.
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Nintex Advanced Workflow helped University of Maryland Upper Chesapeake Health automate HR onboarding. Manual processes slowed productivity and made compliance... harder. With Nintex, HR staff now fill out a form in 10 minutes to trigger new employee accounts and access. Automation reduced IT workload and minimized errors. Staff can now focus more on patient care instead of admin tasks.
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Crayon helped Flatiron Health build a strong competitive intelligence program. Before Crayon, Flatiron struggled with scattered and outdated competitor information.... Crayon made it easy to collect, filter, and share market insights across teams. The product marketing team now delivers timely, targeted intelligence to sales, product, and executive teams. Crayon’s platform saves time and improves the quality of competitive resources. Stakeholders rely on Crayon for actionable insights that support better business decisions.
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Contify helped a global healthcare enterprise cut manual research time by 40%. The company used Contify’s real-time intelligence platform to... automate research and deliver insights to over 100 stakeholders. Teams in strategy, marketing, R&D, and commercial roles accessed curated dashboards and newsletters. The platform reduced intelligence blind spots and improved the speed of executive briefings. Contify enabled faster, data-driven decisions across the organization.
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AlphaSense helped Cardinal Health's Center of Excellence team save about 45 minutes each day on research. The team used AlphaSense... to search many datasets quickly and find key information faster. This let them spend more time on strategic work and less on manual searching. AlphaSense's AI search gave them confidence they were seeing all relevant research. Daily alerts kept them updated on important healthcare topics and trends.
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Essity used Intelligence2day® to automate and decentralize competitive intelligence monitoring. The platform helped 2,500 employees access industry and competitor news.... Essity increased automation, set up dynamic dashboards, and improved content feeds. Each business unit now manages its own dashboard, boosting collaboration and productivity. The solution made news management faster and more relevant for decision making.
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Infodesk helped a team of two at the largest provider of bank workers to a national state healthcare provider serve 180,000 stakeholders. The team used... Infodesk to deliver targeted insights and respond to requests quickly. They reduced daily monitoring time from 4 hours to 20 minutes. Engagement with healthcare intelligence increased by 857%. Infodesk enabled efficient information workflows for this large organization.
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Asana helped Children's Health save 223 workdays each year by centralizing marketing and communications work. The team used Asana to... standardize workflows, automate processes, and improve resource allocation. This led to a 45% faster time-to-market for creative assets and a 95% improvement in cross-functional collaboration. Internal meetings were reduced by two hours per week. The marketing team now spends 80% of their time on strategic work, delivering more impactful campaigns.
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Kantata helped TeleTracking achieve 100% compliance with time tracking. TeleTracking saw a 37% increase in billable utilization after switching from... Excel and Microsoft Project. The company also increased hours tracked by 13% in two weeks and 18% overall. Kantata gave TeleTracking better resource management and accurate utilization reports. This improved project forecasting and reduced benchtime for employees.
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Jama Connect helped Finnish Red Cross Blood Service modernize their product development. The team improved communication and collaboration by 50%.... Review cycles became 80% shorter. They now have better traceability and test management. Jama Connect made their processes more efficient and digital.
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Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
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Redbooth helped Tulane University Medical Group manage a complex electronic medical records rollout. The team replaced email and spreadsheets with... Redbooth for project collaboration. This change supported over 400 physicians across 40 clinics. The group qualified for $1.5 million in federal incentives. Some team members doubled their productivity. Meetings decreased and information was easier to find.
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Acorns Children’s Hospice used Winningtemp’s employee engagement platform to support staff during the pandemic. The organization faced challenges like staff... redeployment, longer commutes, and emotional strain. Winningtemp enabled anonymous, real-time feedback and regular surveys, helping leaders identify areas for improvement. Early insights showed higher than average engagement scores, but also highlighted lower satisfaction in care teams. The platform’s data guided leadership to focus on culture and targeted development.
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Workleap AI helped Evora Hospice boost employee feedback response rates from 21% to 60%. Manager response time dropped from 10... minutes to 3 minutes. eNPS rose to 63, 50% above industry benchmarks. 99% of staff received peer recognition in 11 months. Custom survey insights surfaced in minutes, not days. Workleap AI turned feedback into action and built trust across teams.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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Freshdesk helped Hinge Health scale support as ticket volume grew by 3,685%. The digital clinic for joint and muscle pain... improved first-response times from hours to minutes. Freshworks enabled HIPAA-compliant workflows and centralized support for over 200,000 patients. Hinge Health achieved 92% SLA compliance and 85% CSAT. AI-powered features like Freddy AI Copilot boosted agent productivity and member satisfaction.
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Greenhouse helped PetVet Care Centers cut manager time spent recruiting by 67%. The company saw a 22% reduction in time-to-hire... after switching from a legacy ATS. Greenhouse automations and integrations unified hiring across 420+ locations. PetVet achieved a 91% retention rate among support staff. The new system improved candidate experience and hiring quality.
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Egen helped a large healthcare services provider with over 5 million members improve member retention. The provider struggled to analyze... contact center performance due to siloed data in Genesys Telephony and Salesforce Service Cloud. Egen built CRM Analytics dashboards in Salesforce, unifying data and enabling real-time insights. Supervisors and agents now track key metrics like case resolution and member satisfaction. The new dashboards support data-driven decisions and enhance the member experience.
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FORM OpX helped a top U. S. senior living provider improve compliance and care in over 325 communities. The provider...replaced manual audits with mobile forms, boosting real-time visibility and tracking for 24 compliance categories. Teams now spot trends, launch improvement plans, and adapt quickly to changing regulations, including COVID-19 protocols. The solution reduced travel costs and enabled remote audits, delivering full ROI from travel savings alone. Staff feel empowered, and residents benefit from safer, higher-quality care.
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A-TEC Ambulance used GPS Insight Driveri dash cams to monitor driver behavior and improve safety. The company saw a dramatic... reduction in driver violations and fewer roadway accidents. Managers could defend drivers against false claims using video evidence. Distracted driving and seatbelt violations dropped, and vaping and smoking incidents disappeared. The system helped create a culture of coaching and safe driving habits.
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Verizon Connect helped Midwest Respiratory and Rehab cut safety events by 80% in just one month. The company installed 43... vehicle tracking units with AI-powered dual-facing cameras and digital inspection reports. Geofencing and real-time alerts stopped unauthorized vehicle use and improved driver accountability. Payroll discrepancies and insurance claims dropped as GPS data and video footage provided clear evidence. Dispatchers now quickly find the closest driver for urgent hospice deliveries, improving patient care.
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ACM Global Laboratories used RMail to secure lab result communications. They needed to meet HIPAA and HITECH rules for privacy.... RMail gave them strong encryption and proof of email delivery. Staff could send encrypted files with one click, even to people without RMail. ACM found the system easy to use and liked the delivery evidence feature.
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