Success Stories | Customer Results & Use Cases in the Hospital & Health Care

InfoGenesis POS and IG OnDemand helped a multi-hospital healthcare system improve food and beverage operations. The system needed... to make ordering, payment, and pickup easier and faster. After installing the solutions, foodservice sales went up by 79%. Staff could quickly remove unavailable items from menus. In 2023, they completed over 100,000 orders.
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Qstream helped Dr. Caleb Ferguson and... his team at the University of Wollongong & Western Sydney Local Health District improve patient knowledge and quality of life for people with atrial fibrillation. The challenge was low adherence to traditional disease management and poor patient education. Qstream's microlearning platform used spaced repetition to boost knowledge and self-care. After six months, patients showed significant improvements in knowledge and AF-specific quality of life. The system usability rating was excellent, and patients enjoyed the learning experience.
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PersonifyGO helped Texas Hospital Association support hospitals across Texas. Staff used tablets... to help member organizations in both rural and urban areas. The association joined as a pilot program for PersonifyGO, a browser-based web interface for Personify360. They gained early insight into the platform’s benefits for accessible constituent engagement. The solution made it easier for staff to work on the go and connect with members.
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Brainier LMS helped Meridian Behavioral Health fix their training process. Before, training was... in-person and inconsistent. Reporting was hard and audits were stressful. With Brainier LMS, training became online and easier to track. Course completions went up by 13%. Class attendance jumped 70%. Audits became faster and less work. Staff now get reminders for deadlines. The company saved time and improved compliance.
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Intuto LMS helped Whānau Āwhina Plunket deliver training and professional development to a large, dispersed team. Plunket needed better... reporting, integration, and learner engagement. Intuto provided flexible online courses, robust analytics, and easy certificate management. Editors and managers now resolve issues faster and support 800–1,300+ new users in busy months. Plunket reports improved support and scalable, affordable training for thousands of users.
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Learn Amp helped Specsavers deliver training to all staff across many locations. Specsavers used Learn... Amp to cut time-to-competence by 47%. They saved $128,000 in the first year. Time spent on key admin tasks dropped by 77%. Staff can now access training when and where they need it. This improved learning and saved time and money for Specsavers.
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Path LMS helped USCAP expand its online education. USCAP needed a... scalable LMS to manage a growing eLearning library and reduce admin work. Path LMS provided a flexible platform and integrated with ACCME PARS, letting users report credits easily. USCAP tripled eLearning revenue in seven years and grew users by 153% since 2019. Admin workload dropped thanks to automation. The platform's customization and ease of use supported USCAP's growth.
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Totara TXP helped Circle Health Group improve learning and performance management. The group wanted... to move from basic compliance training to a unified talent experience. They needed a single platform to connect learning, performance, and talent planning across 50+ hospital sites. Totara TXP provided tools for onboarding, compliance training, performance management, and talent identification. The solution streamlined processes and supported a culture of continuous development. Circle Health Group now has a standardized, flexible system for employee growth and regulatory needs.
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iorad helped Hayes Locums speed up job aid and training material creation. The team replaced... tools like Snagit and Microsoft Word with iorad. They built hundreds of interactive tutorials. The platform made it easy for subject matter experts to join content development. Employees described iorad as a personal assistant for training.
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Academy Of Mine helped Atlanta School of Sleep Medicine & Technology cut LMS costs by over 50%. The school faced... issues with their old LMS, like poor mobile experience, lack of course order control, and rising fees. Academy Of Mine built a custom LMS that fixed these problems and improved compliance. The migration was completed quickly, supporting both in-person and online continuing medical education. The new platform tracks learner data and supports regulatory needs.
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PeopleFluent Learning helped Norton Healthcare improve compliance reporting and user experience. The old LMS... made reporting and training hard for staff. PeopleFluent Learning offered easy access, strong reporting, and better usability. After launch, learner complaints and help desk requests dropped. More users finished courses. Administrators saved time on compliance reports. The new system helped Norton Healthcare deliver more training with fewer resources.
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Absorb LMS helped Children's Hospital of Philadelphia build a new radiology training platform called RADIAL. The hospital needed... a strong system for training over 500 radiology fellows, residents, and staff. Absorb LMS provided a central, AI-powered learning system. The platform trains nearly 180 radiology trainees each year. With Absorb Analyze, the hospital tracks program success and uses data to improve learning with AI tools.
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Accord LMS helped IMARC Research, a contract research organization, launch its first online training platform. IMARC needed an... easy-to-use, affordable LMS that could grow with their needs. Accord LMS provided an intuitive system and strong support before the contract was signed. IMARC now sells training to individuals and companies, and quickly converts in-house training to SCORM courses. Tasks that once took hours now take only minutes with Accord LMS.
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ICS Learning Group created the Health-e-Solutions app for The Colorado Prevention Center. CPC needed a... user-friendly tool for cardiovascular risk assessment in both kiosk and web formats. The app works in English and Spanish to reach Colorado’s Hispanic population. It calculates heart disease risk and gives custom health tips. The tool helps CPC with community outreach and is used at health fairs and online.
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ICS Learning Group created the Health-e-Solutions app for The Colorado Prevention Center. CPC needed a... user-friendly tool for cardiovascular risk assessment in both kiosk and web formats. The app works in English and Spanish to reach Colorado’s Hispanic population. It calculates heart disease risk and gives custom health tips. The tool helps CPC with community outreach and is used at health fairs and online.
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Auzmor Learn helped Christ Community Health Services (CCHS) save money and streamline training. CCHS used to... work with 5-6 vendors for compliance and onboarding. Auzmor Learn replaced them with one platform. CCHS completed 11,775 trainings and received 2,583 certificates. The platform's content tools and responsive support made training easier. CCHS improved employee development and reduced manual work.
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BizLibrary helped STChealth reach 100% license utilization in their BizLMS platform. STChealth needed a... full online training solution for compliance, onboarding, and professional development. They chose BizLibrary for its wide content selection, external certification options, and ability to upload custom training. The platform made it easy to deliver HIPAA training and track all programs in one place. STChealth improved onboarding and job shadowing with BizLMS, supporting both compliance and team growth.
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Sysmex used the Eurekos Learning Management System (LMS) to improve customer education. They faced challenges... like customer resistance, language barriers, and the need for global training. Sysmex launched a mobile training app and expanded their program worldwide. They now reach over 100,000 customers in more than 190 countries. This helped Sysmex deliver better product training and meet business goals in healthcare technology.
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Northpass helped Health Current, Arizona's health information exchange, improve training for healthcare providers. Health Current needed... a scalable, easy-to-use LMS to train employees and partners across the state. Northpass provided a mobile-friendly platform that allowed fast course creation and flexible access. Health Current trained over 25,000 healthcare providers and improved knowledge retention. Security incidents from malware and phishing dropped from 80% to 10% after using Northpass.
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Content Controller helped Penn Medicine centralize and manage all training content. The solution made... it easy to track compliance and distribute courses across different branches and LMSs. Penn Medicine saved time on course updates, reducing the process from over an hour to less than a minute. They reached over 60,000 learners in their first year. The platform improved efficiency and made compliance reporting faster and easier.
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SkillBuilder LMS helped NLCHI update and deliver SCORM compliant health training. NLCHI needed to... keep old health records and create new interactive courses for different health decision-makers. They switched LMS providers and needed group and role-based access for privacy. BaseCorp matched the new course flow to the old one and cleaned up user data. The project finished in 7 weeks and started a new three-year partnership.
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SumTotal’s Skills Blueprint helped a large hospital address high turnover among nursing assistants. The floor manager... used skill data to compare job duties with industry standards. This revealed a mismatch in role expectations. The hospital updated job responsibilities to match market needs. Clearer job descriptions reduced turnover risk and improved hiring outcomes.
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Thought Industries helped Hazelden Betty Ford Foundation replace an outdated learning platform. The new customer... education platform launched in just 60 days during COVID-19. HBFF created over 300 micro-content assets and saw a 30% increase in engagement in one program. 87% of learners rated the content 4 or 5 out of 5. The platform now supports better reporting, segmentation, and user experience for clinicians across the US.
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YouTestMe helped the Society for Academic Emergency Medicine (SAEM) automate training and testing for medical personnel across many institutions. SAEM needed a... reliable testing platform for tens of thousands of users, with secure data separation and flexible test access. YouTestMe delivered a solution supporting 36,000 users, 2,000 to 4,000 test attempts monthly, and over 144,000 tests delivered. Custom roles and reporting features let each institution manage its own data while sharing standardized tests. SAEM now runs large-scale, automated testing with minimal effort and advanced reporting.
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KNIME Analytics Platform helped CENTOGENE speed up rare disease diagnosis. The platform enabled... automation, reproducibility, and security in biomarker discovery. Data scientists built automated workflows and visualizations for better collaboration. KNIME reduced manual work and improved workflow integration. CENTOGENE now identifies biomarkers and improves patient diagnostics faster.
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Cube helps COTA create a single source of truth for healthcare data. COTA replaced Qlik... and Tableau with Cube to save development time and improve data access. The team uses Cube Data Schema and API to power their Real World Analytics product. They achieved better performance with in-memory cache and pre-aggregations. The MVP release took about 6-8 months with a small team. COTA uses Cube to support cancer research and improve patient care.
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ManageEngine helped Bergen New Bridge Medical Center boost compliance rates from 20–30% to 78–85%. The hospital cut... patch management cycle time from 90 days to 14–30 days. Sensitive data is now more secure, improving patient safety and experience. Self-service password management reduced IT help desk tickets. Operational efficiency increased, leading to significant cost savings.
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OQLIS helped the Namibia Institute of Pathology (NIP) improve data management and reporting. NIP faced slow... reporting, high costs, and data security issues with their old system. OQLIS installed an on-premise analytics platform, ensuring data stayed secure and local. Automated reports now save staff time and meet strict data rules. NIP cut millions in annual licensing fees. The platform processes half a billion rows daily and supports over 30 dashboards for better decisions.
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MobileFrame helped Sightpath Medical improve inventory tracking for their field technicians. Before, technicians entered... data by hand and spent a lot of time on manual tasks. With MobileFrame’s code-free mobile platform, Sightpath automated inventory tracking and ordering on iPads. Technicians now help with about 10 surgeries each day. Management tracks inventory in real time at over 80 surgery centers. The new system paid for itself in the first year and made jobs easier for everyone.
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Jedox helped DÜRR DENTAL centralize data for users in over 40 countries. The company needed... a scalable reporting solution that worked with Excel and integrated with ERP systems. Jedox provided a flexible platform for sales reporting, dashboards, and financial consolidation. Sales data is now available daily, and month-end closing is faster. The finance team can make changes quickly and manage performance with consistent KPIs. DÜRR DENTAL uses Jedox for budgeting, complaints management, and quality control.
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SendThisFile helped Columbus Injury & Rehab Centers cut costs by 24 times. The healthcare provider... needed secure, HIPAA-compliant file transfers for patient data. SendThisFile offered strong encryption and easy collaboration tools. Staff now share files quickly and safely across locations. The platform improved workflow, boosted efficiency, and kept patient information private. Columbus Injury & Rehab Centers now saves money and delivers better patient care.
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CleverMaps helped Dr. Max expand its... parcel locker network using location intelligence. Dr. Max needed to find the best spots for new lockers to improve customer access and performance. CleverMaps analyzed data like population density, retail exposure, and purchasing power to guide placement. The analysis led to lockers being placed near high-traffic areas and outdoors, which improved results. Dr. Max now uses data-driven insights to avoid costly mistakes and boost customer satisfaction.
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LeaseAccelerator helped a large healthcare organization with over 75,000 employees fix their lease accounting problems. The company needed... to replace their old system and centralize their lease processes. They used LeaseAccelerator Lease Accounting Manager and Real Estate Manager with a managed service. This solution automated their lease lifecycle and improved reporting. The company saved costs, improved productivity, and reduced financial risk.
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LeaseAccelerator helped a large healthcare organization with over 75,000 employees fix their lease accounting problems. The company needed... to replace their old system and centralize their lease processes. They used LeaseAccelerator Lease Accounting Manager and Real Estate Manager with a managed service. This solution automated their lease lifecycle and improved reporting. The company saved costs, improved productivity, and reduced financial risk.
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Cyberquery helped East Sydney Private Hospital combine data from multiple systems for better business intelligence. Before Cyberquery, staff... spent hours manually exporting and merging data for clinical staffing and billing KPIs. With Cyberquery, they automated reports and reduced discharge to bill time by 5 days. The hospital now gets real-time, reliable KPI data and values the fast, knowledgeable support from Cyberscience. Cyberquery is projected to deliver over 10x ROI annually for the hospital.
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MediManage Pro is a medical management system built with DevExpress XAF for Barind Medical College & Hospital Ltd. The hospital needed... software to fit its existing environment and support over 100 users with custom views and permissions. ASTGD used DevExpress XAF for its low-code features and built-in modules, helping them meet a tight project timeline. The solution automated patient records, billing, scheduling, inventory, and security, improving operational efficiency and patient care.
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Nevron Chart for SSRS helped the Medical Council of Canada improve their Supplemental Feedback Report for exam candidates. The tool made... it easy to create bar graphs with SEM bars in their PDF reports. This allowed the MCC to give clearer, more focused performance feedback to physicians. The MCC found Nevron helpful and responsive. They plan to use Nevron Chart for SSRS more in the future.
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LeaseAccelerator helped a large healthcare organization with over 75,000 employees fix their lease accounting problems. The company needed... to replace their old system and centralize their lease processes. They used LeaseAccelerator Lease Accounting Manager and Real Estate Manager with a managed service. This solution automated their lease lifecycle and improved reporting. The company saved costs, improved productivity, and reduced financial risk.
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Hevo Data helped Redcliffe Labs automate data replication to Snowflake. Redcliffe Labs faced... challenges with growing data sources and security risks as they expanded. Using Hevo Data’s plug-and-play connectors, they integrated data from sales, marketing, operations, and more. The solution cut pipeline setup time from 8 hours to 10 minutes. Redcliffe Labs achieved a 96% success rate in turnaround time and improved decision-making for all teams.
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BAYADA Home Health Care uses Teamwork. com to manage...marketing tasks for over 300 offices worldwide. The marketing team needed a platform to organize projects and track requests efficiently. Teamwork.com provided the necessary tools like time tracking and workflows. This helped BAYADA's marketing team support caregiver recruitment and website development. The platform enabled seamless operations and workload transparency, essential for servicing 325 offices globally.
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ManageEngine helped Bergen New Bridge Medical Center boost compliance rates from 20–30% to 78–85%. The hospital cut... patch management cycle time from 90 days to 14–30 days. Sensitive data is now more secure, improving patient safety and experience. Self-service password management reduced IT help desk tickets. Operational efficiency increased, leading to significant cost savings.
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Alloy Software helped North Cumbria Integrated Care NHS Foundation Trust manage IT challenges during COVID-19. The Trust provides... hospital and community health services to 500,000 people and employs over 6,500 staff. During the pandemic, digital healthcare became critical. Alloy Software supported the Trust in redesigning patient health pathways and improving IT service delivery. This helped the Trust respond quickly and support local communities.
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Giva Service Management Suite helped Athens Regional Health System improve IT help desk operations. The hospital replaced... a hard-to-maintain in-house system with Giva’s HIPAA-compliant cloud solution. They saw a 70% reduction in report generation time, saving 35 hours per month. Service requests are created and assigned 50% faster. The IT team captures 60% more information during calls and 50% more service requests overall. SLA compliance reached 90%, and self-service use increased productivity by 30%.
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ThinkOwl helped a healthcare clinic in India improve patient support. The clinic faced... too many patient inquiries and slow manual processes. ThinkOwl's AI tools automated routine tasks and centralized patient data. Staff now respond faster and focus on complex needs. The clinic saw better productivity and higher patient satisfaction. Digital workflows replaced paper-heavy systems for smoother operations.
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Web+Center helps Memorial Hospital manage IT and phone support for two facilities. The Customer+Center tool... lets users report problems easily and get updates by email. Only three staff cover both sites, so this saves time and effort. Users no longer need to find support staff in person. The system also helps follow up on issues automatically.
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BOSS Support Central helped Beaufort Memorial Hospital improve service delivery and user satisfaction. Staff used to... enter work orders in two different systems, causing frustration. The new solution provided a single service catalog and ticket management for all departments. Users could submit tickets with fewer clicks and track issues easily. Management and staff gave instant positive feedback on the new system.
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SysAid helped The Stevens Company Limited, a Canadian healthcare distributor, modernize IT service management. The company replaced... an outdated ticketing system after 20+ vendor meetings. SysAid's AI-powered automation and simple interface improved support for 500 employees. User satisfaction rose from 5/10 to 8/10. Technicians gained an extra hour daily for project work. AI auto-categorization reduced manual errors and streamlined workflows.
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Hiver helped New Hope Fertility Center give support twice as fast. The clinic saved... 634 hours in one month using Hiver. Automations saved 296 hours, email tags saved 9 hours, and email notes saved 27 hours. Teams at the clinic used Hiver to work better together and answer patient emails quickly. This improved patient satisfaction and made workflows smoother.
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GoTo Connect helped Ayrfield Medical Practice handle a surge in calls during the Covid-19 pandemic. Their old PBX... phone system could not keep up with high call volumes and new video consultations. GreenFire, a GoTo partner, recommended GoTo Connect for its advanced call-centre features. The new system made it easy for staff to manage calls, work remotely, and provide better service to patients. Staff stress dropped and the practice delivered a more professional experience.
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Splunk helped Molina Healthcare improve its data management and security operations. The company used... Splunk to gain better visibility into its IT systems. This led to faster detection and response to security threats. Molina Healthcare enhanced compliance and operational efficiency with Splunk's platform.
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IBM watsonx. ai helped University...Hospitals Coventry and Warwickshire NHS Trust improve patient care. The trust used AI and process mining to analyze over 500,000 patient journeys. They changed SMS reminder timing, cutting missed appointments from 10% to 4% for some patients. This let them see 700 more patients each week. The AI reviewed clinic letters in 18 hours, much faster than humans. The trust expects a 10%–15% reduction in backlog from these changes.
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Vena helped CC Young, a senior living provider, gain real-time visibility into staffing costs and margins. Before Vena, their... old system was slow and inflexible. With Vena and Delbridge, they updated reporting templates in 24 hours and improved decision making. The team now monitors staffing costs closely and sees margins across all service lines. CC Young plans to use Vena’s Power BI integration for better dashboards and faster collaboration.
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Emburse helped Carelon Global Solutions Philippines transform its travel and expense operations. The company used... Emburse Enterprise, Emburse Analytics, and Emburse Solution Administrator to improve compliance and user satisfaction. Carelon reduced expense reports by 45% and recovered PHP 1.29M in inactive funds. They also cut miscellaneous spend by 50%, saving PHP 1.77M, and released PHP 2.81M in idle funds. User satisfaction reached 4.75 out of 5, showing strong adoption and improved processes.
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Emburse helped Carelon Global Solutions Philippines transform its travel and expense operations. The company used... Emburse Enterprise, Emburse Analytics, and Emburse Solution Administrator to improve compliance and user satisfaction. Carelon reduced expense reports by 45% and recovered PHP 1.29M in inactive funds. They also cut miscellaneous spend by 50%, saving PHP 1.77M, and released PHP 2.81M in idle funds. User satisfaction reached 4.75 out of 5, showing strong adoption and improved processes.
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Emburse helped Carelon Global Solutions Philippines transform its travel and expense operations. The company used... Emburse Enterprise, Emburse Analytics, and Emburse Solution Administrator to improve compliance and user satisfaction. Carelon reduced expense reports by 45% and recovered PHP 1.29M in inactive funds. They also cut miscellaneous spend by 50%, saving PHP 1.77M, and released PHP 2.81M in idle funds. User satisfaction reached 4.75 out of 5, showing strong adoption and improved processes.
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DATABASICS P-Card program management helped HCR ManorCare improve vendor relations and gain better visibility into spending. The solution reduced... time spent on administrative tasks and cut invoice processing costs. HCR ManorCare saw improved customer service for both end users and admins. The company benefited from easier spend tracking and cost reduction opportunities. DATABASICS made managing P-Card programs simpler and more efficient for HCR ManorCare.
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Expensify helped Accordcare fix slow, manual expense processes. Accordcare used Expensify’s... NetSuite integration, company card management, and mobile receipt capture. The solution made month-end closing faster and stopped manual data entry. Employees now get reimbursed on time. Financial reports are clearer and audits are easier. Accordcare’s finance team saves time and can focus on patient care.
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Happay helped H1 create a 100% mobile travel and expense experience for employees from day one. H1 used Happay... to make all expense filing, submission, and approvals fully digital. Employees could file expenses from anywhere using the mobile app. Reimbursements were fast, with a 2-7 day cycle, and employees received funds directly in their Happay wallets. SmartAudit flagged policy violations, making compliance easy. The solution improved employee satisfaction and fit H1's work-from-anywhere model.
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Paychex helped West Park Animal Hospital invest in staff well-being. The hospital used... Paychex solutions to support their team. The focus was on improving employee experience. The testimonial highlights the value of Paychex support. The story shows Paychex as a partner for healthcare HR needs.
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Emburse helped Carelon Global Solutions Philippines transform its travel and expense operations. The company used... Emburse Enterprise, Emburse Analytics, and Emburse Solution Administrator to improve compliance and user satisfaction. Carelon reduced expense reports by 45% and recovered PHP 1.29M in inactive funds. They also cut miscellaneous spend by 50%, saving PHP 1.77M, and released PHP 2.81M in idle funds. User satisfaction reached 4.75 out of 5, showing strong adoption and improved processes.
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BillingPlatform helped Conifer Health Services automate billing and cut billing time by over 50%. The company reduced... billing staff from nine to four people. Conifer consolidated four billing systems into one cloud-based solution. Reporting is now faster and more accurate. The new system supports complex pricing and custom invoices across five business lines.
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BSI’s ISO 7101 pilot program helped Dr Mehta’s Hospitals and Annai Velankanni Hospital improve healthcare management. The hospitals faced... challenges with inconsistent standards and limited quality management. BSI guided them through ISO 7101 implementation, focusing on leadership, staff training, and process documentation. Both hospitals saw stronger leadership, better decision-making, and improved quality and risk management. The program promoted continual improvement and better patient care.
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Iron Mountain Asset Lifecycle Management helped a global healthcare company manage hundreds of thousands of IT assets each year. The company wanted... to boost remarketing returns, cut logistics costs, and improve reporting. Iron Mountain provided device retrieval, IT asset disposition, and data centre decommissioning. The solution improved transparency, reduced costs, and increased ROI for IT asset management. The customer now benefits from lower total cost of ownership and better compliance across regions.
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ImageSilo helped Advocate Health Care manage retirement and pension plan records for 35,000 employees and 15,000 retirees. The cloud-based system... replaced paper files, cutting storage costs and speeding up access to information. Staff can now deliver benefit calculations in 30 days or less, down from 8-10 weeks. Only 4.5 employees are needed to manage benefits for 50,000 people. The solution improved accuracy, reduced time spent on calculations by 50-75%, and earned an environmental award for eliminating paper.
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GRM’s Clinical Document iFiling and Release of Information solutions helped a mid-Atlantic FQHC automate patient data management. The FQHC faced... staffing shortages and rising paperwork due to the Covid-19 pandemic. GRM’s cloud-based platform used OCR and RPA to process records 24/7, reducing errors and manual work. The Release of Information solution streamlined digital requests and improved compliance. Real-time analytics gave management new insights. The FQHC cut its HIM budget by over 50%.
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Edito CMS powered Medicover's news service portals in Romania, Poland, and India. The portals handle... 1.8 million page views monthly and serve over 500,000 patients each year. Patients use advanced search tools to find doctors, book appointments, and access health calculators. The solution includes a drug database, health compendium, and integrated recruitment features. Medicover expanded the project to new markets after seeing strong results.
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Fastly Next-Gen WAF helped One Medical secure patient data in the cloud. One Medical needed... a security solution that fit their cloud-first strategy and reduced false positives. Fastly offered easy deployment and real-time protection. The tool improved visibility, helped stop attacks quickly, and supported business cases for more security hires. One Medical now blocks threats in real time and keeps sensitive data safe.
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Fastly Next-Gen WAF helped One Medical secure patient data in the cloud. One Medical needed... a security solution that fit their cloud-first strategy and reduced false positives. Fastly offered easy deployment and real-time protection. The tool improved visibility, helped stop attacks quickly, and supported business cases for more security hires. One Medical now blocks threats in real time and keeps sensitive data safe.
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Fission CMS helped Hope Hospice build a custom website. The site connects... people to hospice and grief services. It features a service area map, custom headlines, and unique icons. Staff use Fission CMS to manage daily business tasks. The new website supports their mission to serve patients and families in Texas.
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Info-Organiser helped Wollongong Hospital Department of Gastroenterology manage over 22,000 client files. The hospital needed... a custom electronic filing system to replace their overloaded paper process. Info-Organiser matched their workflow, including color coding and digital sticky notes. The team added features like auto-importing patient letters and custom templates. Staff now find and access files instantly. All old data was imported, and paper files are being scanned into the system.
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Nuxeo Platform helped CVS Health modernize its outdated knowledge management system. The old system... limited agility and flexibility for 20,000 to 25,000 customer care agents. With Nuxeo, CVS Health improved access to current coverage details for customer plans. The open-source platform also gave CVS Health the flexibility to add new solutions in the future. This upgrade supports better customer service and ongoing innovation.
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Asset Panda helped GE Healthcare track medical equipment and reduce asset loss. Before Asset Panda,... GE Healthcare used Excel and lost assets often. Asset Panda let them import customer data, use barcode scanning, and track assets across many locations. The mobile and web apps save about two hours a day. GE Healthcare finds the barcode scanner very useful. Asset Panda made tracking easier and cut down on lost equipment.
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Wasp Barcode scanning solutions helped All About Kids Pediatrics improve patient safety and efficiency. Before using Wasp,... documenting vaccinations took up to 30 minutes per patient. With Wasp’s barcode scanner, nurses now finish the process in just 10 seconds. The solution reduced medication administration documentation time by 50%. Staff now provide 99.5% faster service with 100% accuracy. The barcode scanner’s Microban protection also supports a safe healthcare environment.
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Lytho helped Colorado Access create a weekly COVID-19 newsletter for providers. The team needed... to share clear, up-to-date health care information fast. Lytho made it easy to manage content, reviews, and feedback in one place. The platform cut down on emails and meetings, saving time. Open rates for the new newsletter were higher than their regular provider updates. Colorado Access now uses this process for other newsletters.
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Iron Mountain Asset Lifecycle Management helped a global healthcare company manage hundreds of thousands of IT assets each year. The company wanted... to boost remarketing returns, cut logistics costs, and improve reporting. Iron Mountain provided device retrieval, IT asset disposition, and data centre decommissioning. The solution improved transparency, reduced costs, and increased ROI for IT asset management. The customer now benefits from lower total cost of ownership and better compliance across regions.
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CampaignDrive helped a large regional healthcare organization manage its brand during rapid expansion. The organization faced... challenges with brand consistency across many hospitals and clinics. CampaignDrive provided a centralized platform for brand assets and templates. Local teams could quickly create compliant marketing materials. The solution reduced manual requests to headquarters and improved operational efficiency. The organization saw better brand consistency and faster marketing response times.
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MediaFiler helped Gelre ziekenhuizen set up a central media library. The hospital wanted... to stop using old photos and personal archives. They chose MediaFiler after research and visits to other companies. A team managed the migration and set rules for photo use. Department managers upload new files. The MediaFiler system lowered the workload for the Medical Photography department. Staff find the system efficient and easy to use.
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ArchivEra helped the Center for the History of Family Medicine move from a static Word document to a web-based collections management system. The Center needed... a single platform for managing library, archive, and museum collections, with strong vendor support and mobile access. ArchivEra's SaaS solution made collections searchable and easier to manage for a solo archivist. The system enabled remote work, streamlined data entry, and improved visibility for researchers. The Center now plans to open an external portal and integrate donor records, saving staff time and increasing impact.
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AiRISTA’s staff safety solution was integrated with the Ascom Healthcare Platform at Ommelander Hospital. The hospital wanted... to use its new HPE Aruba Wi-Fi network to help clinicians make faster decisions and respond quickly to events. Ommelander Hospital chose top vendors to build a combined staff and patient monitoring system. Ascom, Dräger, and AiRISTA worked together, with Lumiad ensuring strong Wi-Fi for mobile devices and RTLS technology. This integration added location awareness to hospital workflows and improved staff safety.
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Isle of Wight NHS Trust had trouble tracking software across their complex IT setup. They used manual... tools that wasted time. They chose Xensam’s platform to help manage software and licenses. With Xensam, they saved £250,000 by optimizing licenses. They cut reporting time from 3 weeks to just over 3 hours. Their security score improved to number one in their region.
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Banner Health used Zebra healthcare technology to improve patient care and speed up treatment. The solution helped... staff work together better and made workflows faster. Banner Health saw better results for patients. The technology made it easier for teams to give care quickly. Staff could focus more on patients and less on paperwork.
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Salesmate CRM helped Calma, Slovakia’s top mental health clinic, fix client communication and lead management. Calma used CRM... automation, lead tracking, and multichannel communication to make it easier for clients to reach out and book services. The clinic replaced manual processes with a single system for all client data. This improved patient experience and made service management smoother. Calma now delivers better mental healthcare with less effort.
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A homeopathic healthcare brand used Auro CRM. They moved from... spreadsheets to a CRM platform. This helped them manage multiple stores better. It also improved marketing and sales workflows.
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CiviCRM and CiviCase helped the sante group move from paper to a digital crisis response system. The group provides... crisis psychiatric care and manages mental health outreach. The solution used Joomla, CiviCRM, and custom case activities to support multiple offices and clinicians. The migration included 10,000 cases and 71 custom activities. The system supports electronic signatures and offline data entry for mobile teams. Reporting needs were met with CiviReports and over 100 custom MySQL views.
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AUSL Toscana Centro needed a better way to track attendance for medical staff who move between many locations. They wanted a... modern solution that could grow with their needs. They chose the EcosAgile eTime mobile app for its ease of use, security, and flexibility. The app helped them track staff attendance from smartphones and replaced old time clocks. The solution worked well even during the Covid-19 pandemic, supporting staff through busy times.
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Jarvis CRM helped Developmental Disabilities Resources, Inc. move from manual,... paper-based processes to a streamlined, mostly paperless system. The Scarpetta Group customized Jarvis CRM to automate data entry and ensure compliance. Now, 48% of all data is automatically entered, saving time and reducing errors. The new system also makes it easy to share information with health partners and has eliminated the need for printed forms. Staff find the system dependable and easy to use.
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Ponte Vedra Plastic Surgery offers cosmetic and reconstructive treatments in Northeast Florida. Their team includes... surgical and nonsurgical providers and support staff. The case study highlights their practice profile. No specific challenge, solution, or results are described in the content.
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Dr. Nicolas & ASP... Centre wanted to improve their appointment system. They worked with Unique Computer Systems to add a two-way SMS communication to their Kodak R4 Dental Management System. This allowed patients to confirm appointments via SMS. The new system reduced staff workload and increased customer satisfaction. It also improved the value and responsiveness of their appointment system.
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BAYADA Home Health Care uses Teamwork. com to manage...marketing tasks for over 300 offices worldwide. The marketing team needed a platform to organize projects and track requests efficiently. Teamwork.com provided the necessary tools like time tracking and workflows. This helped BAYADA's marketing team support caregiver recruitment and website development. The platform enabled seamless operations and workload transparency, essential for servicing 325 offices globally.
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Precursive helped Relias save 30 hours each month with better resource forecasting. The platform improved... full-time equivalent efficiency by 10% and increased margin by 34%. Relias used Precursive for project management, resource allocation, and analytics. Integration with Salesforce CPQ and NetSuite gave more control over demand planning and revenue forecasting. Relias saw fewer project delays and better budget management.
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TCN helped a leading academic medical center reduce technical issues in its call center. The center had... up to 500 technical problems each month with its old software. After switching to TCN, agent downtime dropped by 99%. System downtime fell to less than an hour per year. Customer satisfaction and productivity improved. Abandonment rates went down with more reliable service.
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FluentStream helped Oakview Dermatology upgrade its phone system across nine locations. Oakview needed better... call management, support for remote work, and actionable data. FluentStream provided cloud-based communication, call center features, and a mobile app. The onboarding took eight weeks with no issues. Oakview now handles up to 10,000 patient calls per month and uses data to improve support and resource planning. Staff report better communication and faster support from FluentStream.
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Natterbox helped Optima Dermatology improve their contact center. The old system... caused long wait times and was hard to use with Salesforce. Natterbox made call routing faster and easier. Staff productivity went up by 77%. Patient hold times dropped by 66%. Provider satisfaction improved by 26%. The new system made it easier to help patients and manage calls.
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Genesys Cloud CX helped Grupo Sabin improve medical services efficiency. The solution enhanced... the human warmth in patient interactions. Grupo Sabin used Genesys to deliver better patient experiences. The platform supported more efficient operations in healthcare. The case highlights the impact of Genesys on service quality and patient care.
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Talkdesk helped Bergman Clinics improve patient experience with an AI-powered contact center. Smart routing and... real-time agent assistance made support faster and more accurate. Integration with the EMR system gave agents instant access to patient data. This reduced friction and improved response times. Service quality increased, and the clinics built a strong foundation for better care and patient satisfaction.
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CallGuard helped Banner Health secure payments across many payment systems and locations. Banner Health wanted... to lower the risk of handling payment card data and reduce PCI audit costs. Eckoh’s CallGuard solution let them remove payment data from their VoIP environment and cut the need for encrypted payment devices at home. This reduced risk and saved money on compliance. Banner Health plans to use payment orchestration to simplify vendors and offer more payment options.
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Yeastar P-Series Cloud Edition helped Caterpillar Clinic improve patient experience. The clinic needed... a business phone system to manage calls and project a professional image. Yeastar provided features like call queues, call parking, and IVR. Administrators now handle calls more efficiently. Patients enjoy personalized greetings and less wait time. The clinic reports better call management and higher satisfaction.
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The largest healthcare group in Singapore had problems with high service costs and poor caller experience. They did not... have a self-service voice channel and agents handled many standard inquiries. Tetherfi's IVR solution gave them a common platform for self-service, appointment management, and more. The new system saved 30% of man-hours per day. It also improved caller experience and customer satisfaction. The group saw a 30% average call closure rate and 64% task completion rate.
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Kotobee helped the American College of Lifestyle Medicine (ACLM) move from printed textbooks to a digital ebook platform. ACLM needed a... user-friendly, secure solution that worked with their learning management system. Kotobee provided easy onboarding, strong customer support, and tools for ebook creation and hosting. ACLM now offers instant access to ebooks for over 1000 students, including multilingual courses. Students can highlight and take notes, and ACLM manages users easily with Kotobee Cloud.
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Eptura helped a non-profit healthcare agency manage service requests and real estate across six locations in California. The agency faced... challenges when 90% of staff moved to remote work during the pandemic. Eptura became the central hub for service requests, space management, and reporting. The agency achieved a 99% on-time service request completion rate, up from their 85% goal. They reduced real estate costs by consolidating space and leasing unused areas. Eptura improved efficiency, transparency, and employee satisfaction.
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The Global Fund wanted to teach people about their grant process in over 100 countries. They needed a... simple way to share complex information with many users in different languages. They used Articulate 360 to make online courses that are easy to use and quick to translate. The courses help people learn how to apply for grants and use funds fairly. This made it easier for communities to understand and follow the grant process.
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Easygenerator helped UMCG cut face-to-face training by one third. Healthcare professionals at... UMCG now create all e-learning content themselves. Over 1800 courses have been made by 400 staff using Easygenerator. Teams use real-time editing and in-app comments to work together. Nurses and doctors can update courses quickly to keep up with changes. Learners now finish theory training at their own pace and get just-in-time learning when needed.
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Localize for Web helped a major US hospital network translate over 90% of its website content on the first attempt. The hospital faced... challenges managing separate English and Spanish sites, which required extra resources. With Localize, they used automatic content detection, a glossary for medical terms, and a computer-assisted translation tool. This improved translation quality and workflow efficiency. The Spanish site now sees about 1,100 monthly users, showing increased engagement from Spanish-speaking patients.
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Cerner, now Oracle Health, partnered with Tungsten Automation to improve healthcare solutions. They used cloud... automation to provide efficient and cost-saving services. The shift from post-discharge to point-of-service document capture was enabled by TotalAgility. This cloud solution offers flexibility and value in healthcare delivery.
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Cerner, now Oracle Health, partnered with Tungsten Automation to improve healthcare solutions. They used cloud... automation to provide efficient and cost-saving services. The shift from post-discharge to point-of-service document capture was enabled by TotalAgility. This cloud solution offers flexibility and value in healthcare delivery.
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Archbee helped Title21 move from PDF manuals to a real-time public knowledge base. Title21 needed secure,... easy-to-update help content for their healthcare software. Archbee's JWT integration made setup simple and secure. Now, business experts update help content daily. Customers find answers faster. Customer support gets fewer tickets and can focus on bigger problems.
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Pipefy helped GE Healthcare improve customer support. The company used... Pipefy to manage all support requests in one place. Automation made support 33% faster. Managers gained visibility into team and request status. GE Healthcare met SLAs and improved customer satisfaction. The process is now standardized and easier to track.
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Jacquard helped Sodexo Healthcare's marketing team save time and boost productivity. The AI-powered platform... let them create up to 2,500 brand-compliant message variants in 30 seconds. The team used Jacquard to increase output, tailor content for different personas, and avoid creative fatigue. Jacquard's features improved engagement, with higher click-to-open rates in campaigns. The team met deadlines faster and focused more on strategic work.
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LeadSquared helped Cancer Healer Center speed up lead distribution. Manual processes took... up to 48 hours, but now it happens in seconds. Inquiry conversion rates rose from 3-4% to 8%. The CRM integrates with call center dialers and third-party tools. Reporting and agent visibility improved. The center now misses no inquiries and doubled inquiry-to-appointment conversions.
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ScriptRunner helped Barmherzige Brüder, a large Bavarian hospital network, modernize and automate its IT operations. The hospital used... ScriptRunner to centralize IT management, automate user and mailbox migrations, and improve security by reducing access rights. Staff now use one account across all facilities, making work easier and more efficient. Automation led to faster processes, cost savings, and higher productivity. Monthly automated reports help IT managers find inactive users, saving money and keeping systems organized.
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Acoustic Connect helped Cape Fear Valley Health improve their email marketing. The health system... streamlined email operations. They increased customer engagement. They reached more people and personalized messages. The solution made their marketing more effective.
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Sensire needed to move their on-premise data to the cloud. They wanted to... centralize all their data in Google BigQuery and have fresh data for decision-making. They chose Dataddo for its easy-to-use connectors and fast support. Dataddo helped them connect their proprietary and niche healthcare software to BigQuery. The solution saved Sensire about 3 weeks of work during migration and now saves up to 3 man-days each month. Their data team can now focus more on improving patient care.
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Knack helped Medical Healthcare Network Solutions improve operations. They used Knack... for custom CRM, customer portal, and online database needs. The solution supported work orders, project management, and inventory management. Knack enabled better security and compliance for healthcare workflows. The platform streamlined business processes for this healthcare provider.
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Flowlu helped Durham Tees Care organize their homecare and specialist care services. The team replaced... multiple CRMs, spreadsheets, and manual processes with one platform. They use Flowlu for sales pipelines, project workflows, task tracking, team chat, and dashboards. Even with partial adoption, they saw small wins in productivity. Staff found it easier to manage client relationships and internal projects.
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Nintex helped University of Maryland Upper Chesapeake Health improve HR onboarding. The hospital wanted... to make onboarding easier for new staff. Nintex automated the onboarding process. This made transitions smoother and faster. Staff now have a better experience when joining the team. The hospital uses less paperwork and saves time.
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GAZI Medical College used Grandstream Wi-Fi and unified communications solutions. They needed better... wireless coverage and communication tools. Grandstream provided indoor and outdoor Wi-Fi access points and unified communications products. The solution improved connectivity and communication at the college. This helped staff and students stay connected across the campus.
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Yext Knowledge Graph helped Ochsner Health automate and centralize data for over 5,000 providers across 46 hospitals and 370 urgent care centers. Before Yext, Ochsner... managed provider data manually with siloed sources and no automation. With Yext, they now power "Find a doctor" and location searches with real-time, structured data. The platform improved workflow automation and data accuracy. Ochsner's digital team says Yext makes search smarter and delivers the most relevant results for patients.
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DATABASICS P-Card program management helped HCR ManorCare improve vendor relations and gain better visibility into spending. The solution reduced... time spent on administrative tasks and cut invoice processing costs. HCR ManorCare saw improved customer service for both end users and admins. The company benefited from easier spend tracking and cost reduction opportunities. DATABASICS made managing P-Card programs simpler and more efficient for HCR ManorCare.
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Fyle helped Bluegrass Health Partners manage expenses for 13 nursing home groups. The team faced... slow, manual processes and frequent errors before using Fyle. Fyle automated expense tracking and approvals. Month-end close time dropped from 15 to 5 days. Expense report approval time fell from 20 to 4 days. Tagging accuracy for expenses reached 99%.
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Zello helped MorningStar Senior Living improve staff communication and emergency response. Staff now coordinate... 50% faster during emergencies and respond to resident requests 30% faster. Zello replaced personal phones and radios with a push-to-talk app. Staff save about 200 steps per day, reducing fatigue. The solution supports HIPAA compliance and quick onboarding for new staff.
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Retool helped the University of Texas Medical Branch build AutoTox, an AI-powered app for toxicology testing. The challenge was... slow, manual patient testing, limiting reviews to 50 cases per week. Using Retool, the team created a custom app in five weeks that connects to medical records and uses GPT models for reports. Results include a 66% reduction in patient testing time and a 10x increase in cases reviewed weekly, from 50 to 500. The app improved efficiency and diagnostic accuracy for the pathology team.
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Bugsnag helped Doximity improve the stability of its Android app for medical professionals. The Android team... used Bugsnag to align teams and streamline workflows. They achieved a 99.99% stability score. Bugsnag's features made it easier to track and fix bugs. Doximity now catches errors before users notice them, ensuring a reliable experience for clinicians.
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Zapier SMS integration helped CAPAnesthesia PC improve their staff roster. The medical practice... struggled with unclear on-call schedules and staff forgetting shifts. Using Zapier, they automated SMS notifications for on-call staff. This made the roster more transparent and efficient. Staff now know when they are scheduled. The solution reduced admin work and improved patient care.
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Quincy chatbots from QliqSOFT helped a large academic health system in California engage patients before colonoscopy appointments. The chatbots gave... patients clear instructions and education. This led to fewer missed appointments. The health system saw better patient preparation and higher satisfaction. They could save up to $115,000 each year.
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Aeroflow Healthcare uses EZ Texting's SMS marketing to boost sales. They send 60,000... texts per month. This led to a 30% growth in revenue. Aeroflow improved efficiency and customer satisfaction. They have over 200 employees.
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GoMeddo helped Nuffield Health create a single booking platform for fitness and health services. Nuffield Health needed... to improve booking for millions of users and manage high demand. Gen25 configured GoMeddo on Salesforce and built a custom app for seamless booking. Customers can now book appointments online, see availability, and get reminders. The new system improves customer experience and adapts to changing needs.
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BulkSMS Text Messenger helps East Coast Radiology in South Africa connect with patients. The MRI &... CT bookings administrator uses SMS from her laptop to save time and reduce stress. Many patients do not answer calls or have email, so SMS is the best way to reach them. Patients can reply to texts to reschedule or ask questions. The desktop app is quick and easy to use, making communication simple for both staff and patients.
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Textmagic helps Patronus Medical send text alerts in emergencies. The company uses... Textmagic to reach doctors and health care practitioners fast. This makes it easier to share urgent information. Staff can respond quickly to critical situations. Textmagic supports better communication in health care.
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Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to affordable healthcare. The challenge was... high data costs and limited telemedicine for low-income groups during the Covid-19 pandemic. Clickatell's Chat Commerce solution let members connect with nurses and doctors through WhatsApp, making care easy and cheap. The service led to new business partnerships and expanded National HealthCare Group's reach. Thousands of people now get basic medical help quickly and simply.
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Teamwire helped adviCura GmbH, an ambulant care provider, improve mobile communication for its staff. The company needed... a secure, GDPR-compliant alternative to WhatsApp for sharing sensitive patient data. Teamwire offered easy-to-use messaging, group chats, and a special alert function for emergencies. Staff can now quickly share information and respond to urgent situations. Teamwire also supports desktop use, keeping office staff informed and ready to help.
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Elevate Behavior Services needed a HIPAA compliant SMS platform to communicate with parents of children with autism. They chose Text... Request for its reputation and customer service. The platform allows them to send daily updates, session achievements, and photos to parents, building trust. The autoresponder feature provides timely responses after hours. As a result, they have more happy parents, reduced wait times, and improved record-keeping with safe, HIPAA compliant messaging.
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MangoApps helped Columbia Basin Health Association upgrade its intranet platform. The old system... made it hard to engage employees. MangoApps offered more flexibility and custom options. CBHA achieved over 90% employee adoption. Communication and team alignment improved. Both clinical and non-clinical staff now connect better.
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Jostle helped USOP, an orthopedic healthcare platform, connect over 10 practices across the Southeastern US. USOP needed a... better way to onboard new employees and improve communication. Jostle provided a user-friendly platform for employee communication, onboarding, and information sharing. USOP used features like Teams, Profiles, and automated onboarding to build a strong community. The result was better communication, improved compliance, and positive feedback on onboarding processes.
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Arkansas Urology needed a way to improve internal communication and share information across its 16 facilities. They decided to... implement an intranet in 2020. After considering SharePoint, they chose ThoughtFarmer for its flexibility and integration capabilities. With ThoughtFarmer's Professional Services, they launched their intranet, named Stream, in just a few weeks. The new system quickly gained adoption, with departments creating team pages and sharing important information efficiently.
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Mattermost helped Crossover Health improve support ticket resolution time by 99%. The company used... Mattermost to connect its distributed teams and ensure HIPAA-compliant communication. Integrations with Zoom, Matterbar, and Playbooks made collaboration easier. Crossover Health recovered 12-15% of logistical coordination time. The platform enabled faster support and better patient care.
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BAYADA Home Health Care uses Teamwork. com to manage...marketing tasks for over 300 offices worldwide. The marketing team needed a platform to organize projects and track requests efficiently. Teamwork.com provided the necessary tools like time tracking and workflows. This helped BAYADA's marketing team support caregiver recruitment and website development. The platform enabled seamless operations and workload transparency, essential for servicing 325 offices globally.
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Enhatch's preoperative planning solution and 3D Systems Healthcare's 3D printing help Clarkson College create patient-specific bolus devices for radiation therapy. Traditional bolus devices... were hard to fit and caused treatment delays. The new solution uses digital models and 3D printing for better fit and faster production. This improves treatment accuracy and reduces lead times. Clarkson College now delivers more precise and effective cancer care.
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North Mississippi Health Services had trouble with its IT service desk. Staff had to... switch between systems to find caller data and solve problems. This made work slow and hard. They used 3CLogic’s CCaaS with ServiceNow ITSM to bring everything together. This made work easier and faster. Call abandonment rates dropped by 56%. The team could help people better and faster.
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Showell helped Vernacare fix scattered and outdated sales materials. Before, sales teams... struggled to find the right content, hurting professionalism and performance. With Showell, all sales materials are in one place and always up to date. The onboarding process was fast and easy, taking only a few weeks. Vernacare now uses sales content analytics to make better decisions and improve team performance.
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PFL helped Eleanor Health improve patient engagement using direct mail integrated with Salesforce Marketing Cloud. Eleanor Health faced... low engagement from cold calls and digital channels. PFL's automated direct mail solution allowed personalized, timely outreach to new patients. The team saw a 3x increase in leads after changing their mail sequence. The campaign made patients more comfortable and increased access to care.
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Highspot helped McKesson cut deals lost by 34%. The company faced... go-to-market silos and lacked unified content management. Highspot's analytics and unified platform improved sales training and content access. CRM adoption rose by 60%. Recurring usage of the platform reached 79%. McKesson now operates with more agility and alignment.
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Synap helped Snohomish County EMS move from paper-based exams to an online exam platform in just 7 days. The EMS team... faced big challenges with manual exam processes and a major protocol revision. Synap's AI-powered question creation and custom proctoring made exam setup fast and easy. The team got hands-on support and could quickly certify nearly 2,000 EMTs and paramedics. The new system saved time and improved reliability for emergency medical testing.
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BD Bard needed feedback on their marketing and sales assets. SoloFire helped them... track file usage and notify sales reps when files were viewed. This allowed reps to follow up quickly with customers.
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Siemens Healthineers needed to engage employees during a shift from in-person to online events. The Head of... Global Events shared how the company moved from almost all on-site events to fully online events overnight. They used Kaltura and AI tools to make digital experiences more meaningful. AI helped improve presentations and content curation. This made it easier to engage employees and address resource challenges in healthcare.
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Muvi helped Philips Ultrasound deliver app-based video training for technicians. Philips needed a... way to share training and usage videos for their healthcare equipment with many users at once. They wanted secure, global video distribution that was easy to access on mobile devices. Muvi's streaming solution made this possible. Now, technicians can learn and access guides quickly and securely from anywhere.
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Wavestore upgraded the CCTV system at West Suffolk Hospital. The hospital faced... rising thefts and staff abuse, with old analogue cameras missing key areas. Wavestore added 27 new IP network cameras and upgraded storage in the existing Rock digital video recorders. The new system covers more areas and captures high-quality video for police evidence. Staff feel safer, and the hospital can expand the system in the future.
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Vidyard helped Arkansas Foundation for Medical Care, a healthcare nonprofit, double its audience reach for events. The organization saw... a 125% increase in website video viewership. Annual video viewership grew by 30-40% since the first year. AFMC live-streamed 12 conferences using Vidyard. Personalized video messages improved engagement and outreach to healthcare providers.
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AlayaCare had trouble managing their video content. Their videos were... scattered and hard to find. They used Wistia Channels to put all their videos in one place. This made it easier to organize and track video performance. After switching, AlayaCare saw a 900% increase in video views. They also used forms in videos to help get more leads.
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movingimage helped Charité, one of Europe's largest university hospitals, address a shortage of skilled nursing staff. Charité used movingimage's... Virtual Events and Webcast platforms to create digital recruiting events and 360-degree video tours. These tools gave job applicants a real look at daily work life and made the hospital feel more welcoming. The new video-driven approach improved employer branding and helped attract more candidates during a tough labor market.
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NextGen RCM Services helped Coastal Orthopedics stay financially stable during the COVID-19 pandemic. The practice used... NextGen Enterprise EHR and PM to manage billing, claims, and telehealth visits. NextGen RCM Services set up a denial management process and supported Medicare billing. Coastal Orthopedics quickly adapted to telehealth, scheduling 55 patients in one week. The platform made monthly reporting and workflow easier for providers and staff.
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SDS Cloud helped 질병검사 전문 의료기관 replace old equipment and build a stable IT system. The hospital used... cloud redundancy to keep services running even during failures. They set up backup systems to protect medical data. Real-time monitoring improved response to issues. The new cloud system supports future business growth and secure healthcare operations.
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Forrester helped Ardent Health improve patient experience by mapping the customer journey. Ardent Health worked... with Forrester experts to find ways to make care easier to access. The project led to a big drop in average wait times for appointments, cutting them by almost four weeks. Reed Smith, Chief Consumer Officer, said Forrester felt like part of their team. This work put patients at the center of Ardent Health’s service.
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Essity used Intelligence2day® to improve its competitive intelligence monitoring. The company needed... to update its platform to automate news management and save time. Intelligence2day® added multiple content connectors, automated alerts, and dynamic dashboards. This made news management faster and less dependent on individuals. Essity now has better collaboration, more automation, and improved productivity.
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DemandScience helped Cardinal Health WaveMark Solutions grow their sales pipeline by 417%. WaveMark used DemandScience... to find and target the right accounts earlier in the buying journey. This let them deliver better content and messaging to key decision-makers. As a result, they shortened their sales cycle by 39%. Marketing-influenced opportunities increased from 10% to 68%.
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DemandScience helped Cardinal Health WaveMark Solutions grow their sales pipeline by 417%. WaveMark used DemandScience... to find and target the right accounts earlier in the buying journey. This let them deliver better content and messaging to key decision-makers. As a result, they shortened their sales cycle by 39%. Marketing-influenced opportunities increased from 10% to 68%.
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Redbooth helped Tulane University Medical Group manage a complex electronic medical records rollout. The team needed... to meet federal Meaningful Use requirements for $1.5 million in incentives. Before Redbooth, they used email and spreadsheets, which were not effective. Redbooth made the team more mobile and flexible. Some team members became 100% more productive with Redbooth.
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ProductPlan helped Henry Schein save time by streamlining product planning and collaboration. The team moved... away from spreadsheets and now uses live roadmaps for better transparency. ProductPlan’s Planning Board feature improved focus and prioritization. The team now spends more time on strategic planning and less on sharing information. Remote teams and stakeholders have easy access to up-to-date roadmaps.
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Clustdoc helped Specialist Care Team improve their employee onboarding. Before, the HR... team managed paperwork by hand and sent many emails for each new hire. Tracking progress was hard and slow. With Clustdoc, they use a digital onboarding checklist and real-time tracking. New hires complete forms and upload documents online. Automated reminders help keep the process moving. The HR team saves time and new employees finish onboarding faster.
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Aha! Roadmaps helped Aperture... Health organize product management. Before, they tracked client requests in many documents and spreadsheets. This made it hard to plan and see what mattered most. With Aha!, they built a master plan and linked goals to features. Integration with Azure DevOps improved their workflow. Now, teams across the company use Aha! to align work and track progress. They have better visibility, clearer priorities, and a more transparent process.
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A medical institution needed a web app to create and organize question sets for medical exams. They wanted a... system for onboarding tests, NCLEX simulations, and ongoing staff training. XB Software built a custom medical exam system using their Examarius platform. The solution included a test builder, a searchable question bank, and tools for continuous learning. The new system helped standardize knowledge and support staff development.
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BAYADA Home Health Care uses Teamwork. com to manage...marketing tasks for over 300 offices worldwide. The marketing team needed a platform to organize projects and track requests efficiently. Teamwork.com provided the necessary tools like time tracking and workflows. This helped BAYADA's marketing team support caregiver recruitment and website development. The platform enabled seamless operations and workload transparency, essential for servicing 325 offices globally.
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Qualtrics helped Ocean County Health Department reach more diverse communities and improve care delivery. OCHD used Qualtrics... to analyze feedback and address unique needs of groups like seniors and orthodox religious communities. Automation freed up staff to focus on care, supporting 30,000 families with only 40 team members. The new system improved feedback quality and helped identify at-risk children needing intervention. OCHD can now directly message 165,000 residents and engage more families from at-risk communities.
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TatvaCare wanted to improve patient experience by collecting feedback at the right touchpoints. They faced challenges... with their in-house tool, losing 90% of responses due to internet reliance. SurveySparrow's offline survey feature solved this, allowing feedback collection without internet. This led to an 80% increase in response rates. TatvaCare could address patient concerns faster and make data-driven decisions, improving the care experience.
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Voxco helped Homewood Research Institute (HRI) improve mental health research. HRI needed a... survey platform with Canadian-hosted servers and room to grow. Voxco provided multi-channel surveys, custom scripting, and automation. HRI automated follow-up surveys and used built-in logic for complex calculations. This reduced staff time and let HRI reach more participants. HRI now processes data faster and runs more studies at once.
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Davies helped a residential care facility with an employee injury claim. The employee said... a faulty bed caused a back injury. Davies found the cause of the injury was unclear and disputed the claim. Their evidence showed the bed was not at fault. The claim was dismissed. This case shows how strong evidence and strategy can help in insurance claims for healthcare providers.
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Civica LMS helped Health and Social Care Northern Ireland (HSCNI) train 70,000 staff for a major Epic EPR rollout. HSCNI struggled to... track training and manage role-based curriculums for over 500 job roles. Civica LMS automated up to 100% of personalised learning, cutting manual work. The system improved reporting, course tracking, and user experience with single sign-on and mobile access. HSCNI managed large-scale training more efficiently with Civica LMS.
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Dialogue is a large telemedicine company in Canada. They wanted to... track and improve patient and client satisfaction. They used Delighted's NPS and feedback tools to measure user satisfaction and guide their product roadmap. They send NPS surveys to clients after consultations and share results with stakeholders. Dialogue tracks satisfaction across regions and uses feedback to improve their services.
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PersonifyGO helped Texas Hospital Association support hospitals across Texas. Staff used tablets... to help member organizations in both rural and urban areas. The association joined as a pilot program for PersonifyGO, a browser-based web interface for Personify360. They gained early insight into the platform’s benefits for accessible constituent engagement. The solution made it easier for staff to work on the go and connect with members.
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QuestionPro helped Emergency Nurses Association (ENA) run an annual culture survey. ENA used the... survey to find workplace behaviors that helped or hurt success. The survey also helped ENA set their top priorities. QuestionPro made it easy for ENA to collect and analyze data. ENA used these insights to improve their work culture.
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Fonteva helped the American Psychiatric Association replace an old, labor-intensive system that was not PCI compliant. With Fonteva's Salesforce-based... platform, APA improved workflow efficiency and made updates much faster. All important data now lives in a single CRM. Customer service complaints dropped. The technology team can now focus on strategic goals instead of daily issues. APA reports zero downtime and greater flexibility with their new system.
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Algoworks developed a Salesforce community-based web and mobile solution for a US-based healthcare service provider. The challenge was... to connect physicians, corporate employees, and insurance providers on a single platform. The solution streamlined data entry and integrated seamlessly with Salesforce. The portal provided user and role-based access, allowing stakeholders to access insurance policies and data easily. This improved the connection between different stakeholders and reduced data entry efforts.
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PersonifyGO helped Texas Hospital Association support hospitals across Texas. Staff used tablets... to help member organizations in both rural and urban areas. The association joined as a pilot program for PersonifyGO, a browser-based web interface for Personify360. They gained early insight into the platform’s benefits for accessible constituent engagement. The solution made it easier for staff to work on the go and connect with members.
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EVA Check-in helped Pathology Queensland manage wait times at 36 busy pathology collection centres. The challenge was... long waits due to lumpy demand and growing patient numbers. The solution was to offer bookable testing appointments and send email reminders to patients. In three months, average wait times dropped by 25%. Collections increased while patient experience improved. The platform's low-touch admin model made it easy for staff to manage bookings.
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PassagePoint HL7 integration module and Rest API helped a leading US cancer treatment center connect their Epic system with a mobile app. Outpatients are pre-registered... automatically for appointments. When they arrive, they use the app to scan a QR code and sign in. The process takes just 12 seconds. If a patient comes at the wrong time, sign-in is blocked. This improves patient experience and speeds up check-in.
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Vizitor helped Retina Centre improve how they manage patient appointments. The old system... caused long waits and scheduling problems. With Vizitor, patients book online and get reminders. This reduced wait times and no-shows. Staff now focus more on patient care. Patient satisfaction went up.
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Eptura helped a non-profit healthcare agency manage service requests and real estate across six locations in California. The agency faced... challenges when 90% of staff moved to remote work during the pandemic. Eptura became the central hub for service requests, space management, and reporting. The agency achieved a 99% on-time service request completion rate, up from their 85% goal. They reduced real estate costs by consolidating space and leasing unused areas. Eptura improved efficiency, transparency, and employee satisfaction.
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Abbott Diabetes Care had an old visitor management system that was slow and manual. Staff had to... write visitor passes by hand, which caused delays and security problems. They needed a better way to manage visitors and follow strict data privacy rules. They chose Envoy Visitors to automate check-ins, add security features, and keep digital records. Now, they have a faster, safer visitor process and can easily meet audit requirements.
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Emma HQ helped Shriners Hospitals for Children manage over 600,000 emails monthly by uniting 21 agency accounts under one parent account. The platform enabled... brand consistency, audience segmentation, and custom templates, saving time for hospital staff. Emma's automation features let staff focus on fundraising and content instead of compliance. Integration with Blackbaud improved email list hygiene and data syncing. The solution supported year-over-year revenue growth and made email marketing easier for donor relations teams.
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LOCALiQ RECRUITMENT helped 21st Century Oncology attract more qualified job applicants. The company needed... to reach candidates who fit their mission and values. They used social media marketing and social ads to target the right people. The campaign brought in more applications from highly-qualified candidates. 21st Century Oncology values LOCALiQ RECRUITMENT for their expert advice and results-driven approach.
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Hornetsecurity's Spam and Malware Protection and Advanced Threat Protection helped Ober Scharrer Group GmbH secure their email systems. The company faced... risks from cyberattacks and strict email restrictions. Hornetsecurity provided 99.9% spam and 99.99% malware detection, plus advanced threat defense. The IT team quickly lifted email restrictions after implementation. OSG now enjoys safe, efficient email communication and improved security for their healthcare services.
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Dr. Nicolas & ASP... Centre wanted to improve their appointment system. They worked with Unique Computer Systems to add a two-way SMS communication to their Kodak R4 Dental Management System. This allowed patients to confirm appointments via SMS. The new system reduced staff workload and increased customer satisfaction. It also improved the value and responsiveness of their appointment system.
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Brevo's API helped Doctolib improve its transactional email system. Doctolib needed better... deliverability, strong data security, and a smooth user experience. With Brevo, Doctolib sends 75 million emails per month with a 99% deliverability rate. High-priority emails are delivered in 600 milliseconds. The platform meets GDPR and healthcare data security standards. Doctolib values Brevo's reliable support and high performance.
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Brandwatch helped Clinical Partners track online conversations about mental health, autism, and ADHD. The platform gave... real-time sentiment analysis, Reddit insights, and AI-powered summaries. The marketing team now understands what matters to their audience. They create content that matches real conversations and respond faster to key topics. Brandwatch proves the value of social media across the business.
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Sociality. io helped Memorial...Healthcare Group manage social media and call center operations. The team needed a tool to handle growing workloads and manual processes. Sociality.io allowed them to publish, engage, and analyze content across platforms. The platform connected digital and call center teams, improving response times and performance tracking. As a result, Memorial saw better interaction, reach, and view counts on their social media channels.
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UMass Memorial used CoSchedule to improve their marketing process. They used CoSchedule's... Content Calendar and Social Calendar. This helped them organize tasks and campaigns in one place. The solution made it easier to schedule and publish content. UMass Memorial found success with better team coordination and visibility.
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Brandwatch helped Clinical Partners track online conversations about mental health, autism, and ADHD. The platform gave... real-time sentiment analysis, Reddit insights, and AI-powered summaries. The marketing team now understands what matters to their audience. They create content that matches real conversations and respond faster to key topics. Brandwatch proves the value of social media across the business.
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Medical Centre Leeuwarden uses media monitoring. It helps them... in healthcare communication. Leanne Wink-Miedema is a communication consultant there. Daily media monitoring is vital for them.
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CHG Healthcare improved its provider data quality with Tamr. They reduced duplicate... records by 46% and mastered 7.3 million records in weeks. Real-time data access was enabled, lowering costs and improving provider experiences. Tamr's AI-native MDM platform helped automate data processes and enrich provider information.
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Sitefinity helped Mater Private Network build a scalable, mobile-first website for 12 locations. The new platform... made content updates easy for a small marketing team. Security and compliance improved. The site now has over 1,000 pages and supports 550,000 unique visitors and 2 million page views each year. Referrals through the website increased by 24% in one year.
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Tealium helped a leading US healthcare organization implement HIPAA-compliant data collection and analytics. The organization lost... key analytics tools after new OCR guidance in 2022, creating a gap in patient insights. They needed to restore visibility into digital behavior and maintain compliance. A cross-functional team evaluated vendors and chose Tealium. Tealium's solution enabled secure, compliant data collection and actionable insights for better digital experiences.
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Acoustic Connect helped Cape Fear Valley Health improve their email marketing. The health system... streamlined email operations. They increased customer engagement. They reached more people and personalized messages. The solution made their marketing more effective.
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Nelio A/B Testing helped Guardian Recovery improve lead conversion rates on their website. The team used... A/B tests to compare different messaging and layouts for landing pages. They relied on heatmaps and scroll maps to see how users interacted with the site. The plugin integrated easily with WordPress and required no developer help. Guardian Recovery quickly set up tests and made data-driven decisions, leading to better advertising returns.
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Acoustic Connect helped Cape Fear Valley Health improve their email marketing. The health system... streamlined email operations. They increased customer engagement. They reached more people and personalized messages. The solution made their marketing more effective.
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Acoustic Connect helped Cape Fear Valley Health improve their email marketing. The health system... streamlined email operations. They increased customer engagement. They reached more people and personalized messages. The solution made their marketing more effective.
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Landingi helped Medicover, a leading European healthcare provider, streamline teamwork across hundreds of clinics and thousands of employees. Before Landingi, teams... waited for approvals and IT support, slowing campaigns. With Landingi’s agency options, each team now builds and manages landing pages independently using subaccounts. Shared templates and advanced permissions keep branding consistent and secure. HR campaigns saw conversion rates reach up to 108%.
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Piwik PRO helped SVC improve its eSV portal for Austrian social insurance. SVC used Piwik... PRO Analytics, Tag Manager, Customer Data Platform, and Consent Manager to track user behavior and optimize content. The solution focused on GDPR compliance and cross-channel analytics. SVC segmented users and tailored content to their needs. This data-driven approach led to a 12.8% increase in service quality.
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Mary Washington Healthcare used a private cloud solution. This helped them... focus more on patient care. The private cloud made their IT systems simpler. Staff could spend less time on technology and more time with patients. The solution improved their daily operations. It supported better patient outcomes.
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Supermetrics helped Philips Healthcare automate digital marketing data collection. Before, analysts spent... days manually exporting and reconciling campaign data from many platforms. Supermetrics made setup easy, kept data secure, and scaled with their needs. The solution saved 40% of analysts' time and let them focus on insights. Centralized data improved team efficiency and enabled faster decisions.
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Springfield Clinic, a large medical group in Illinois, partnered with Siteimprove to modernize their website. Their old site... was cluttered and hard to navigate. Siteimprove helped them create a new, optimized site that improved user experience. Since the launch, their SEO score increased by 10 points, and they won an award for Best Site. They also saw a 30% increase in daily search volume and a 60% reduction in page count.
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Gimmal Physical helped a U. S. university health...sciences center improve records management. The center needed a flexible, web-based system to track records and automate retention schedules. Gimmal Physical provided a cloud-based, secure solution that met HIPAA requirements. The center can now classify records under 89 departments with 199 automated retention schedules. The new system improved records retrieval, security, and compliance.
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MOTECH Suite helped CARE India, Dimagi, and Grameen Foundation improve family health services in rural Bihar. The Continuum of... Care Services system supported one million people, focusing on pregnancy and early childhood. Mobile workers used features like client management, decision support, and data collection. The project aimed to deliver timely health messages to pregnant women and newborns. Partners included the Bill & Melinda Gates Foundation and the Government of Bihar.
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Grammarly helps Zain Ismail, a senior consultant at Henry Ford Health System, improve his writing. He uses Grammarly... to make his emails clear and actionable. The tool helps him switch between Canadian and American English. Zain builds his brand and connects with his community through better writing. Grammarly gives him confidence and helps him make a difference in healthcare.
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InterSystems helped a 1,600+ location health system speed up integration and cut costs. The health system... used InterSystems technology to connect data across many sites. This improved data sharing and made operations smoother. The solution lowered expenses and made the system more efficient. InterSystems supported better healthcare data management for this large organization.
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SharePoint helped a US healthcare agency improve hospital nurse onboarding. The agency assigns... nurses to local hospitals and needed a better way to vet and assign staff. They used SharePoint to streamline the process. This made staffing faster and more efficient. The agency improved nurse retention and patient care.
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Enosh, Israel’s largest mental health association, had trouble sharing knowledge across its many branches. Staff could not... easily find important documents or information, which slowed down their work. Enosh chose KMS Lighthouse to make all their knowledge easy to find and use. The new system lets staff quickly search for answers and keeps all team discussions in one place. Now, information is easy to access, work is faster, and staff do not need to recreate documents.
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USU IT Service Management, IT Asset Management, and IT Monitoring helped gkv informatik automate procurement and ticket processing. gkvi serves millions... of insured people and supports multiple health insurance providers. Manual processes were slow and error-prone. Automation improved efficiency and service delivery for health care IT operations. The solution streamlined complex workflows for internal teams and external partners.
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Zavanta helped Covenant Pathology Services improve compliance and inspection readiness. Before Zavanta, the... team used manual spreadsheets, which were slow and risky. Zavanta automated policy and procedure management, making compliance easier and faster. The 2024 College of American Pathologists inspection found no deficiencies and finished in less than half the usual time. Staff now save time with automated workflows and focus more on patient care.
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Lytho helped Colorado Access create a weekly COVID-19 newsletter for providers. The team needed... to share clear, up-to-date health care information fast. Lytho made it easy to manage content, reviews, and feedback in one place. The platform cut down on emails and meetings, saving time. Open rates for the new newsletter were higher than their regular provider updates. Colorado Access now uses this process for other newsletters.
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Cerkl Broadcast helped St. Elizabeth Healthcare improve... employee engagement with AI-powered news digests. St. Elizabeth needed to reach over 12,200 employees across many locations and shifts. Before Cerkl, they used PDF email attachments and could not measure engagement. With Cerkl Broadcast, they personalized content and tracked engagement. This made internal communication more effective and improved staff connection.
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Taboola helped Amplifon boost leads for hearing device trials. Amplifon used Taboola... Motion and Image Ads with Maximize Conversions bidding. They targeted US and European audiences through their EarPros channel. The campaign led to a 29% increase in conversion rate and a 50% drop in cost per lead. Amplifon also found advertorial landing pages drove more engagement. They plan to expand these campaigns to more countries.
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UPMC needed to give people clear health information during the pandemic. Their old content... approval process was slow, taking up to five months. Using Contently's platform, UPMC made new workflows and used freelance writers to speed up content creation. They published important health content in just hours. Their sites had over 23.6 million sessions and 144,000 user actions. UPMC became a trusted source for health information.
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Carbon Health needed a reliable telephony system to improve patient care. They switched to... RingEX to cut telecom costs and improve efficiency. The change saved them 50% on telecom services and reduced onboarding time by 8 hours per agent. The implementation was seamless, taking only 7 days to deploy nationwide.
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GoTo Connect helped Ayrfield Medical Practice handle a surge in calls during the Covid-19 pandemic. Their old PBX... phone system could not keep up with high call volumes and new video consultations. GreenFire, a GoTo partner, recommended GoTo Connect for its advanced call-centre features. The new system made it easy for staff to manage calls, work remotely, and provide better service to patients. Staff stress dropped and the practice delivered a more professional experience.
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SightCall helped a major urban hospital network in the Midwest upgrade patient care with telehealth. The hospital struggled... with poor integration, staff resistance, and limited telemedicine capacity. SightCall integrated with Salesforce Health Cloud, enabled fast onboarding, and supported high-definition, device-agnostic virtual visits. During the COVID-19 pandemic, telehealth calls jumped from 80 to 18,000 per month. The hospital now tracks virtual calls and patient data more effectively, improving care for vulnerable groups.
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Beacon Health needed to share benefits information with 7,000 employees in 70 locations. Their small HR... team found it hard to answer questions and explain new plans using old methods. They used Communique's virtual benefits fair platform to create a fun, beach-themed online event. Employees and their partners could join live sessions, visit booths, and chat with vendors. The event was open for two days live and on-demand for 60 days. The virtual fair helped the HR team reach all employees and got positive feedback from staff and partners.
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Impero Connect helped AZ Sint-Jan Hospital secure remote access for external vendors. The hospital needed... to consolidate multiple remote control tools into one secure solution. Impero Connect provided a single access method with multi-factor authentication and detailed session logging. System administrators and vendors now use Impero for secure, compliant access. The hospital can monitor, log, and record all remote sessions to meet data protection laws and improve security.
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KeyReply's patient engagement platform helped National Healthcare Group (NHG) improve patient satisfaction. NHG used intelligent... virtual assistants to handle over 50,000 conversations. The solution delivered a satisfaction rating above 4 out of 5. NHG reduced resource costs and empowered staff to manage the system without a data scientist. The platform is scalable, easy to use, and supports healthcare operations.
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LivePerson Voice bot AI helped an urgent care provider manage a surge in patient calls. The provider deflected... 40% of daily calls to SMS messaging, easing staff workload and improving response rates. The integration of Conversational Cloud and Voice bot streamlined patient communication. Staff stress dropped and patients got answers faster. The solution improved call answer rates and created a better healthcare experience.
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Automation Anywhere helped Northampton General Hospital NHS Trust automate oxygen tank monitoring. The hospital needed... to track oxygen levels 24/7 during the COVID-19 pandemic. Manual checks took time and risked errors. The new bot logs into the supplier's site, updates records, and gives instant oxygen updates. This saved 1,500 staff hours and removed clinical risk. The bot delivers 100% data accuracy and lets staff focus on patient care.
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Kore. ai Platform and...Voice Gateway helped a global health payer handle 112,000 outbound and 273,000 inbound daily voice calls, plus 200,000 SMS and 2,000 chat sessions. The company faced high interaction volumes and needed secure, scalable automation for healthcare support. Kore.ai enabled omnichannel automation, improved containment, and supported a smooth cloud migration. The solution embedded AI automation across health and member services, with a roadmap for GenAI-powered agent assistance.
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Maruti Techlabs built a patient-friendly EHR platform for a Florida-based TRT clinic. The clinic faced... long wait times, missed appointments, and inefficient in-person care. Maruti Techlabs delivered a website, CRM, and custom portals for patients, doctors, and sales. The solution enabled digital consultations, at-home tests, and medicine delivery. The clinic now offers better access, improved engagement, and ongoing digital support.
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Fonteva helped the American Psychiatric Association replace an old, labor-intensive system that was not PCI compliant. With Fonteva's Salesforce-based... platform, APA improved workflow efficiency and made updates much faster. All important data now lives in a single CRM. Customer service complaints dropped. The technology team can now focus on strategic goals instead of daily issues. APA reports zero downtime and greater flexibility with their new system.
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Carbon Health needed a reliable telephony system to improve patient care. They switched to... RingEX to cut telecom costs and improve efficiency. The change saved them 50% on telecom services and reduced onboarding time by 8 hours per agent. The implementation was seamless, taking only 7 days to deploy nationwide.
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Samaaro powered the CSAMM Annual Congress, a hybrid medical conference hosted by the College of Surgeons, Malaysia, and Academy of Medicine. The organizers needed... smooth international registration, seamless hybrid experiences, and interactive sessions. Samaaro delivered a custom landing page, integrated payment gateways, and a virtual lobby with sponsor showcases. The platform enabled high-quality live streaming, two-way communication, and lead generation for sponsors. Attendees could join in person or online, access CPD points, and receive e-certificates.
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ZS automated incentive planning for a national home health organization. The company faced... challenges with manual processes. ZS used intelligent process automation to streamline incentive plan management. This improved accuracy and saved time for the organization. The solution helped the company focus more on patient care.
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AmplifAI helped University of Miami Health System improve patient appointment scheduling and service. The hospital system... faced long handle times, high call abandonment, and outdated communication tools. AmplifAI delivered a 3-tier dashboard for agents, managers, and executives, making data easy to use and coaching more effective. The result was a 34% increase in appointments and conversions, a 28% reduction in average handle time, and a 250% ROI in the first year.
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Dynatrace helped CareSource boost observability insights adoption by 450%. The platform enabled... CareSource to instrument over 600 applications in 60 days. Service uptime for prior authorization processes increased to 99%. Automation with Dynatrace led to a 30% reduction in mean time to resolution. Consolidating monitoring tools set CareSource on track to save nearly $1 million over three years.
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DialShree helped CIMS Hospital improve emergency handling and patient service. The hospital faced... slow manual operations, no call tracking, and inconsistent communication. The solution included a multilevel IVR, omnichannel patient care, IP PBX, and an emergency alert system. Automation saved staff time and improved call response. Patients now reach customer care more easily, and emergency cases are handled faster. CIMS Hospital reports higher customer satisfaction and better control with these unified solutions.
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LeadSquared helped Cancer Healer Center speed up lead distribution. Manual processes took... up to 48 hours, but now it happens in seconds. Inquiry conversion rates rose from 3-4% to 8%. The CRM integrates with call center dialers and third-party tools. Reporting and agent visibility improved. The center now misses no inquiries and doubled inquiry-to-appointment conversions.
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One Medical Passport uses Cirrus Insight to improve customer experience. They serve over... 700 medical facilities and 20,000 doctors. They needed a way to keep customer data up-to-date. Cirrus Insight helps them manage data efficiently. It reduces time spent on data entry.
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Cerner, now Oracle Health, partnered with Tungsten Automation to improve healthcare solutions. They used cloud... automation to provide efficient and cost-saving services. The shift from post-discharge to point-of-service document capture was enabled by TotalAgility. This cloud solution offers flexibility and value in healthcare delivery.
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PFL helped Eleanor Health improve patient engagement using direct mail integrated with Salesforce Marketing Cloud. Eleanor Health faced... low engagement from cold calls and digital channels. PFL's automated direct mail solution allowed personalized, timely outreach to new patients. The team saw a 3x increase in leads after changing their mail sequence. The campaign made patients more comfortable and increased access to care.
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Craftware used Databricks and Microsoft Azure to help a global health care organization improve its data product. The client needed... better data integration, scalable analytics, and advanced AI features. Craftware built flexible data pipelines and used cloud infrastructure for easy access to AI and machine learning tools. The solution gave the client a scalable, cost-optimized cloud data platform, access to advanced AI/ML components, and high automation with API-first and DevOps practices.
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BrightEdge helped AGA improve their SEO after a website redesign caused a loss in search rankings and traffic. AGA used Data... Cube and ContentIQ to expand their reach and create patient-focused content. The Communications, IT, and Marketing teams worked together to fix technical issues and report on SEO performance. AGA moved their priority GERD page to page one in search results. BrightEdge made it easier for AGA to show SEO wins and identify new opportunities.
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Posirank used its Elite Content service and SEO tactics for a healthcare operations client. The client wanted... more traffic and leads for their treatment clinic. In 2018, they saw a 95% increase in traffic and a 100% increase in conversions. From January to August 2020, organic traffic grew by 113%, bounce rate dropped by over 30%, and conversions improved by 11.36%. New patient admissions rose by 25%. Ongoing content creation and site optimization drove these results.
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A plastic surgery clinic wanted to increase its attendance. They worked with... Semalt to improve their online presence. Over six months, the clinic's attendance increased by 14 times. This was achieved through targeted marketing strategies.
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Maptitude helped San Antonio Kidney Disease Center map patient locations for strategic planning. The doctors needed... easy-to-use maps to see where patients lived and make decisions on clinic locations. Maptitude allowed exporting complex maps to KML files for use in Google Earth. This made it simple for doctors to view and use the data without technical help. The solution improved decisions on where to add clinics and services.
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Dr. Nicolas & ASP... Centre wanted to improve their appointment system. They worked with Unique Computer Systems to add a two-way SMS communication to their Kodak R4 Dental Management System. This allowed patients to confirm appointments via SMS. The new system reduced staff workload and increased customer satisfaction. It also improved the value and responsiveness of their appointment system.
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ODS2's Business Support System (BSS) helps KPN Health create a secure digital healthcare infrastructure in the Midden-Holland region. The challenge was... to enable safe and efficient sharing of healthcare provider data in one digital environment. KPN Health used ODS2's end-to-end Wallet Ecosystem and BSS platform to support over 25,000 healthcare professionals and 250,000 residents. The solution ensures secure digital identities and smooth collaboration. This joint effort builds a scalable and future-proof digital healthcare system in the Netherlands.
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MangoApps helped Columbia Basin Health Association upgrade its intranet platform. The old system... made it hard to engage employees. MangoApps offered more flexibility and custom options. CBHA achieved over 90% employee adoption. Communication and team alignment improved. Both clinical and non-clinical staff now connect better.
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Twilio helped St. Luke’s automate their... 'Shot-Line' for vaccination communication. St. Luke’s needed a better way to manage vaccine appointment requests. They used Twilio to build an automated system. This made it easier for people to get vaccine information and schedule appointments. The new process improved communication and reduced manual work for staff.
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Medical Centre Leeuwarden uses media monitoring. It helps them... in healthcare communication. Leanne Wink-Miedema is a communication consultant there. Daily media monitoring is vital for them.
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Carbon Health needed a reliable telephony system to improve patient care. They switched to... RingEX to cut telecom costs and improve efficiency. The change saved them 50% on telecom services and reduced onboarding time by 8 hours per agent. The implementation was seamless, taking only 7 days to deploy nationwide.
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Rise Physical Therapy faced challenges with their previous texting platform, which lacked integration with HubSpot, leading to inefficient patient follow-ups and data management. They switched to... Sakari, which seamlessly integrated with HubSpot, allowing automated follow-up texts and improved business productivity. As a result, they saw an increase in Google reviews and better patient communication.
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Thinkproject CDE helped Sant Joan de Déu Barcelona Hospital expand and renovate its neonatal unit. The hospital increased... beds from 38 to 44 and grew the unit from 800m² to 2000m². Thinkproject provided a single platform for managing all project documents and communication. The solution improved organization, document revision, and team collaboration. The hospital now benefits from better privacy, wireless monitoring, and streamlined project management.
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Sortly helped Providence Express Care, a network of urgent care clinics, fix their inventory problems. Before Sortly, clinics... ran out of supplies and ordered the wrong items. Sortly let them track supplies, attach order numbers, and add pictures. Ordering mistakes dropped, saving thousands of dollars. Custom expiration dates helped reduce waste. Staff learned the system quickly. Now, clinics focus more on patient care instead of inventory issues.
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Fonteva helped the American Psychiatric Association replace an old, labor-intensive system that was not PCI compliant. With Fonteva's Salesforce-based... platform, APA improved workflow efficiency and made updates much faster. All important data now lives in a single CRM. Customer service complaints dropped. The technology team can now focus on strategic goals instead of daily issues. APA reports zero downtime and greater flexibility with their new system.
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Spryker helped Siemens Healthineers build a flexible, cloud-native commerce platform. The challenge was... to simplify the patient experience and replace slow, manual, and siloed systems. Siemens Healthineers needed a scalable digital foundation for patient-centric journeys. Spryker delivered an MVP in less than 3 months in Brazil. Over 90% of leading hospitals rely on Siemens Healthineers. 35% of their revenue comes from introduced innovation.
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Press Ganey helped a large mid-Atlantic health system improve its safety culture. The health system... used Press Ganey's digital platform to focus on employee experience, safety, and quality. They made four systemic changes to support a just culture. These changes led to better safety and quality for both employees and patients.
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Customer Alliance helped a healthcare clinic use feedback tools to improve their online reputation. The clinic focused... on collecting and managing patient reviews. They increased their Google ratings by 15%. This shows the impact of review management in healthcare. The clinic used feedback to build trust and attract more patients.
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Birdeye AI helped Foundation Partners Group improve customer care across 250+ locations. The company used... Reviews AI, Surveys AI, and Listings AI to manage reviews, automate survey requests, and keep business listings accurate. With Birdeye, they achieved a 97% review response rate and managed over 10,000 reviews. The team now replies to reviews faster and keeps a 4.7-star Google rating. Birdeye's tools made it easier to deliver compassionate service and gather feedback at scale.
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PROS helped a healthcare system increase revenue by 20%. The system used... PROS solutions to treat more patients faster. The case highlights improved efficiency and financial results. The healthcare provider saw faster patient throughput. The story shows the impact of PROS on hospital operations and revenue.
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Acoustic Connect helped Cape Fear Valley Health improve their email marketing. The health system... streamlined email operations. They increased customer engagement. They reached more people and personalized messages. The solution made their marketing more effective.
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Egen used CRM Analytics dashboards in Salesforce for a large health care services provider. The provider had... over 5 million members and struggled to track contact center performance. Egen unified data from Genesys Telephony and Salesforce Service Cloud. They built dashboards in six weeks, showing metrics like case handling time and member satisfaction. Agents and supervisors now use these dashboards to improve team performance and member retention.
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Route4Me helped the University of Rochester Medical Center manage rapid growth in pharmacy deliveries. URMC scaled from... 30 to over 850 daily deliveries across six counties. Route4Me's route optimization enabled 95% on-demand routing and cut route planning time from hours to minutes. The solution allowed URMC to expand from one to seven pharmacies and improved resource use. URMC now plans to exceed 1,000 daily deliveries with this integrated system.
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Kollective helped Children’s Mercy Hospital improve employee engagement with video. The hospital needed... a high-quality, cost-effective video solution for its 26 locations. Using Kollective and Microsoft Stream, they changed how they share information and best practices. The rollout was smooth and users noticed a big improvement. The Director of Telemedicine praised Kollective for delivering as promised.
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Fastly Next-Gen WAF helped One Medical secure patient data in the cloud. One Medical needed... a security solution that fit their cloud-first strategy and reduced false positives. Fastly offered easy deployment and real-time protection. The tool improved visibility, helped stop attacks quickly, and supported business cases for more security hires. One Medical now blocks threats in real time and keeps sensitive data safe.
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6sense helped Marathon Health improve their marketing and sales process. Before 6sense, Marathon... Health missed inbound requests and had gaps in qualifying leads. With 6sense's AI-powered Email Agents, they created more pipeline and better engagement. Marathon Health generated $66 million in net-new pipeline and saw 211% growth in in-market buying. They also made $4.5 million in pipeline from Email Agents.
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CIENCE helped Blueprint with lead generation and outbound marketing. Blueprint offers a... platform for automated assessments and clinical insights in hospital and health care. CIENCE used targeted outreach and sales development to support Blueprint's growth. The platform improved patient care by providing actionable data and insights. Blueprint benefited from CIENCE's multi-channel sales strategies.
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NIQ Spaceman helped Sigma Healthcare improve space planning in over 300 stores. Sigma faced outdated... planograms and lacked data-driven tools. The new solution integrated Spaceman and StoreSpace, making planogram updates faster and more accurate. Store teams found the system easy to use and could make changes quickly. Sigma saw better operational efficiency, improved sales, and higher profits from smarter decisions.
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ResMed is a global leader in connected health, selling products in over 140 countries. They used Cerillion's... Skyline platform to launch subscription services in Australia. The platform's flexibility allowed ResMed to launch in less than two months. This helped them grow revenue and customer base by aligning with patient buying expectations.
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IceWarp helped Big Sandy Medical Center in Montana upgrade from a limited email service with no features. The center needed... better communication tools to serve its rural community. IceWarp replaced expensive options like M365 and Google G Suite. Now, the medical center communicates more easily and saves money. This helps them focus on providing top healthcare services.
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Barracuda Essentials and Barracuda Sentinel helped Avalon Biomedical stop advanced email threats. The company faced... phishing and business email compromise attacks that bypassed old security. Barracuda's AI-driven tools found over twenty phishing attacks missed by previous systems. The new solution protects against inbound and outbound threats, reduces risk of fraud, and frees up IT resources. Custom reports help Avalon understand attack patterns and keep their network safe.
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Powtoon helped the NHS Foundation Trust turn text-heavy e-learning into engaging video courses. The NHS used... Powtoon to create and embed custom videos in their LMS for over 6,500 staff and thousands more in their network. They replaced long in-person training with short videos, saving hours of training time. One 5-minute video was watched over 13,000 times in 3 years. The NHS now creates 100s of videos per year and trains more than 40,000 employees with Powtoon.
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Piktochart helps Holland Bloorview Kids Rehabilitation Hospital improve health literacy. The hospital uses... Piktochart to make health information easy to understand for families. Staff create clear resources so families can make informed decisions about their child's care. Piktochart's design tools help present information in a way that grabs attention and supports better health choices. The hospital values how Piktochart makes complex health topics simple for everyone.
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Invoca helped a leading healthcare provider connect digital ad spend to real patient phone calls. The provider used... Invoca’s AI-powered call tracking and Freshpaint integration to track which ads led to booked appointments. This improved ad targeting and bidding. The provider cut cost-per-click by 50% for its top two service lines. Marketing efficiency and ROI increased as they shifted spend to high-performing campaigns.
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Formstack helped AdventHealth recover after a data breach. AdventHealth needed a... secure, HIPAA compliant forms solution to protect patient data. They switched to Formstack’s drag-and-drop form builder. A small team quickly replaced their old tool. When their new website launched, they deployed over 400 secure forms. This improved data security and supported their rebranding efforts.
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Caregility needed a way to reach the right prospects and deliver tailored messages. They used Demandbase... One to start an account-based marketing program. The platform helped them find and target the right accounts and share insights between marketing and sales. They saved time and money by advertising more efficiently. They saw a fast return on investment, helped by strong support from Demandbase.
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NASGP needed a better way to match GP locums with practices. They used Google... for distance calculations, but it was costly and inaccurate. By switching to TravelTime, NASGP improved matching accuracy using real-world travel times. This change saved them thousands of GBP monthly and enhanced their platform's efficiency. TravelTime's API provided reliable, cost-effective, and scalable solutions for NASGP's needs.
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Meridian helped I. R.C.C.S Instituto Ortopedico...Galeazzi improve workflow organization. The Galeazzi Orthopaedic Institute used Meridian engineering document management. This solution optimized their document workflows. The case highlights benefits for hospital and health care operations. Meridian supports better document control and efficiency.
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Yellow Schedule's Hospital Visiting System helped Cork University Maternity Hospital during the COVID-19 pandemic. The hospital needed... to limit access but wanted to support expectant parents. The system let patients nominate partners for anatomy scans and managed visit scheduling and pre-screening. Visitors got unique QR codes for access, and the system tracked visitor numbers and locations. This reduced infection risk and made the experience safer for patients, newborns, and staff.
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Rybbon helped a Toronto hospital run a long-term employee mental health study. The hospital needed... to survey about 1,000 staff every few months and reward them with $15 gift cards for each completed survey. Managing 7,000-8,000 digital rewards was a challenge. Rybbon's platform automated reward delivery and integrated with Alchemer, making the process easy and secure. Staff could also donate rewards to charity. The hospital praised Rybbon's customer service and customization features.
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Tremendous helped University at Buffalo (UBMD Physician’s Group) manage research incentives for multiple sclerosis studies. Before, staff mailed... physical gift cards and tracked data by hand, which took up to 20 minutes per participant. With Tremendous, they send incentives by email, text, or mail, and download reports for IRB audits. This change saved over 33 hours of admin work each month. Incentives now reach participants instantly, not in weeks.
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Ibexa Commerce helped Sonic Healthcare Germany set up a multishop environment for its laboratories. The company used... Ibexa DXP 4.x to quickly launch new online shops for its labs. Medical practices and hospitals can now order lab materials with a shorter ordering process. The platform integrates with Microsoft Dynamics AX and other industry software for real-time data and automated workflows. Custom shopping basket templates and catalogue segmentation make ordering easier for doctors and hospitals.
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Aternity by Riverbed helped Kent Community Health NHS Foundation Trust improve digital experience for clinicians. The trust faced... limited visibility into device and application performance, slow root cause analysis, and no insight into end-user experience. With Aternity, they gained detailed visibility, proactive troubleshooting, and auto-remediation. The solution avoided unnecessary device replacements, saving costs. The trust saw a direct return on investment by not needing to replace 42% of devices aged 5 years or older.
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Favendo's Quuppa Intelligent Location System helped Heidelberg University Hospital track staff and patient movements during a mass casualty incident training. The system used... real-time location tracking and biosensors to measure stress and optimize emergency procedures. Staff and patients wore Quuppa tags, and data was collected with Favendo Tagger software. The solution allowed the hospital to analyze bottlenecks and improve care processes. The exercise provided new insights for emergency response and process optimization.
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NASGP needed a better way to match GP locums with practices. They used Google... for distance calculations, but it was costly and inaccurate. By switching to TravelTime, NASGP improved matching accuracy using real-world travel times. This change saved them thousands of GBP monthly and enhanced their platform's efficiency. TravelTime's API provided reliable, cost-effective, and scalable solutions for NASGP's needs.
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Reward Gateway helped the University of Rochester Medical Center upgrade its Strong Stars recognition program to an automated, online platform. The goal was... to improve employee culture and patient satisfaction. After launch, 85% of employees received recognition and over 20,000 stories were shared. Patient satisfaction scores improved from 2008 to 2017, reaching a nine-year high. UR Medicine Primary Care won the 2017 Press Ganey Guardian of Excellence Award for patient experience.
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Qualtrics helped Ocean County Health Department reach more diverse communities and improve care delivery. OCHD used Qualtrics... to analyze feedback and address unique needs of groups like seniors and orthodox religious communities. Automation freed up staff to focus on care, supporting 30,000 families with only 40 team members. The new system improved feedback quality and helped identify at-risk children needing intervention. OCHD can now directly message 165,000 residents and engage more families from at-risk communities.
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Mimecast helped APDerm, a New England dermatology group, improve cybersecurity. They combined Mimecast... with Office 365 to protect against email threats. The solution focused on email and collaboration threat protection. APDerm now has a stronger defense against cyber attacks. This case highlights Mimecast's value for healthcare organizations.
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NAKIVO Backup & Replication helped Imperial Primary Care Medical Group protect important healthcare data. The group had... problems with slow tape backups and manual work. Their old system did not support virtual machines. NAKIVO gave them a better way to back up data. Now, their data is safer and easier to manage.
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Metro Vein Centers used Simulmedia's TV+ platform to improve brand awareness. They targeted specific... demographics using connected TV. The campaign reduced cost per visitor to $14.86. They further optimized and reduced cost per visitor by 85%. The success led to a new retargeting campaign.
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LivePerson Voice bot AI helped an urgent care provider manage a surge in patient calls. The provider deflected... 40% of daily calls to SMS messaging, easing staff workload and improving response rates. The integration of Conversational Cloud and Voice bot streamlined patient communication. Staff stress dropped and patients got answers faster. The solution improved call answer rates and created a better healthcare experience.
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Appical helped Amsterdam UMC manage onboarding after the merger of AMC and VUmc. The hospital needed... to welcome about 150 new employees each month across two sites. They wanted to build a strong joint identity and start engaging new hires before their first day. Appical's onboarding platform enabled early preboarding and improved the welcome experience. The solution spread information over time and focused on making new hires feel part of the organization.
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MemorialCare Health Systems had trouble keeping up with software license compliance and change management. They used Snow... SaaS Management and Snow Spend Optimizer to get better visibility into their software use. The team found and removed unused licenses and made sure they had the right number of licenses. They avoided over $3 million in costs since starting the program 10 years ago. They also cut software audit response times from 8 weeks to less than 1 hour. The system helped them stay HIPAA compliant and save money.
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RollWorks helped Nixon Medical use account-based marketing to reach the right B2B buyers. Nixon Medical wanted... to grow brand awareness and sales in new locations, especially Texas. Their old search ads reached too many B2C buyers. With RollWorks, they used targeted ads, content, and email to reach healthcare office managers. They saw a 47% increase in targeted accounts, 100% more account visits, and 200% more engaged accounts.
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Attainia helps the University of Iowa manage medical equipment planning for hospitals and clinics. The capital management... team uses Attainia to budget, plan, and procure equipment for projects of all sizes. Attainia's platform speeds up planning by up to 75% compared to spreadsheets. The university requires external planners to use Attainia for better project visibility and centralized data. Staff can easily access, filter, and export project data, improving efficiency and collaboration.
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PeopleFluent Learning helped Norton Healthcare improve compliance reporting and user experience. The old LMS... made reporting and training hard for staff. PeopleFluent Learning offered easy access, strong reporting, and better usability. After launch, learner complaints and help desk requests dropped. More users finished courses. Administrators saved time on compliance reports. The new system helped Norton Healthcare deliver more training with fewer resources.
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North Mississippi Health Services had trouble with its IT service desk. Staff had to... switch between systems to find caller data and solve problems. This made work slow and hard. They used 3CLogic’s CCaaS with ServiceNow ITSM to bring everything together. This made work easier and faster. Call abandonment rates dropped by 56%. The team could help people better and faster.
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Adspert helped Birken Apotheke's Fliegende-Pillen. de cut ACoS...by 33% on Amazon Ads. The pharmacy automated over 74,000 bid changes and saved 240 work hours in three months. Adspert's algorithm delivered more than 900 new keyword suggestions. The team now checks campaigns weekly instead of daily. Adspert made campaign management faster and more effective for this online pharmacy.
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ReferralHero helped SlimDental launch a dental referral program that brings in over 10 new patients each month. The program rewards... both new and existing patients with a $50 gift card for every successful referral. SlimDental made the process easy with a simple sign-up, a personalized dashboard, and clear tracking. The clinic saw more patient engagement and a stronger sense of community. The referral program reduced reliance on advertising and increased patient growth.
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Tealium helped a leading US healthcare organization implement HIPAA-compliant data collection and analytics. The organization lost... key analytics tools after new OCR guidance in 2022, creating a gap in patient insights. They needed to restore visibility into digital behavior and maintain compliance. A cross-functional team evaluated vendors and chose Tealium. Tealium's solution enabled secure, compliant data collection and actionable insights for better digital experiences.
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Twilio helped St. Luke’s automate their... 'Shot-Line' for vaccination communication. St. Luke’s needed a better way to manage vaccine appointment requests. They used Twilio to build an automated system. This made it easier for people to get vaccine information and schedule appointments. The new process improved communication and reduced manual work for staff.
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Yext Knowledge Graph helped Ochsner Health automate and centralize data for over 5,000 providers across 46 hospitals and 370 urgent care centers. Before Yext, Ochsner... managed provider data manually with siloed sources and no automation. With Yext, they now power "Find a doctor" and location searches with real-time, structured data. The platform improved workflow automation and data accuracy. Ochsner's digital team says Yext makes search smarter and delivers the most relevant results for patients.
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Medical Centre Leeuwarden uses media monitoring. It helps them... in healthcare communication. Leanne Wink-Miedema is a communication consultant there. Daily media monitoring is vital for them.
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Barracuda Essentials and Barracuda Sentinel helped Avalon Biomedical stop advanced email threats. The company faced... phishing and business email compromise attacks that bypassed old security. Barracuda's AI-driven tools found over twenty phishing attacks missed by previous systems. The new solution protects against inbound and outbound threats, reduces risk of fraud, and frees up IT resources. Custom reports help Avalon understand attack patterns and keep their network safe.
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Option Care Health used Bonfyre to connect employees and build workplace relationships across a distributed workforce. The company faced... challenges due to a recent merger and the COVID-19 pandemic. They launched Bonfyre as a digital channel to improve employee engagement and align with business goals. As a result, they saw a 21-point increase in their employee Net Promoter Score (eNPS). This helped strengthen company culture and community.
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Justinmind helps Philips Research create interactive prototypes for healthcare innovation. Boris De Ruyter... uses Justinmind to test new app concepts focused on user experience. The tool allows the team to add functionality and interaction to their prototypes. This helps Philips present and validate new ideas in healthcare settings. The process supports research, user testing, and business model development for future products.
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Richardson Accelerate helped Cencora MWI Animal Health Division shift to a customer-focused sales approach. The team used... digital learning, virtual instructor-led workshops, and consultative selling training. Sales professionals improved their skills in call preparation and customer engagement. The division saw a 116.6% average improvement in sales call preparation skills and a 66.6% improvement in engaging customers. They exceeded their fiscal year 2020 plan objectives after the training.
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Minitab Statistical Software helped Akron Children’s Hospital improve its Home Care billing process. The hospital faced... delays and unnecessary write-offs due to billing defects. A Lean Six Sigma team used Minitab to find the causes of these problems. They changed the process and cut the average days from product delivery to billing by 90%. This made billing faster and reduced errors.
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