Live Chat Customer wins | Real Customer Results Across Industries 2026

Tungsten RPA helped ASN Bank cut down on repetitive manual work. The bank automated many processes, letting employees focus on... knowledge-based tasks. Service for customers and staff became faster and more efficient. ASN Bank now has a stronger base to grow intelligent automation and GenAI. The RPA platform is mature and trusted, giving ASN Bank confidence in their automation strategy.
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Clickatell helped FlySafair use WhatsApp for customer service and payments. FlySafair wanted to handle rapid growth and reduce call center... pressure. The Clickatell platform let customers get flight info, boarding passes, and pay for luggage in chat. Passengers now avoid airport lines and get faster help. FlySafair improved convenience and customer satisfaction with digital self-service.
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Comm100 AI helped Red Chip Media automate 60% of player inquiries. The company used Comm100's AI-powered customer support platform. This... improved response times and player engagement. The solution provided 24/7 support for gaming customers. Red Chip Media streamlined support operations with AI automation.
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Comm100 AI helped Red Chip Media automate 60% of player inquiries. The company used Comm100's AI-powered customer support platform. This... improved response times and player engagement. The solution provided 24/7 support for gaming customers. Red Chip Media streamlined support operations with AI automation.
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Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate... CRM and email marketing, improving lead management and client communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.
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Tidio's automation platform helped Waldo's Dólar Mart de México manage customer service across website live chat, WhatsApp, Facebook Messenger, Instagram, and email. The company automated... routine tasks and used smart tagging to track complaints by department. After implementation, Waldo's achieved a 50.87% bot engagement rate in 30 days. The solution generated millions in sales and unified the sales experience across all channels. Tidio enabled Waldo's to scale customer support as their e-commerce business grew rapidly.
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Mira AI Shopping Assistant helped Holky z trhu, an online women's fashion store, handle 68. 5% of all customer conversations...automatically. The number of conversations increased fourfold after implementing AI, with 87% of customers rating AI chats positively. The AI assistant resolved 85.5% of inquiries without human help and recommended over 900 products monthly. Fast live chat and automated messages improved customer engagement and satisfaction.
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Infinity-RTI used Vivocha’s platform to build a digital, cloud-based multichannel contact center. The main channel is live chat, used for... both online sales and customer support. A proactive engine lets Infinity-RTI engage customers in real time during registration. The solution won third place in the 2017 Technology Customer Management Award. The platform is hosted in the cloud through Amazon.
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The City of Clearwater wanted to improve employee morale and customer service. They upgraded to the Genesys Cloud platform. This... led to a 108% improvement in call answer rates in two weeks. Abandoned calls dropped from 53% to 3%. The average speed of answer was 82% faster than nearby providers. Employee turnover fell from 40% to zero. Customer complaints and escalations decreased significantly.
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Impero Education Pro helped Jersey Offshore Establishment improve safeguarding and classroom management across 49 schools. The government needed a tool... to spot issues like bullying and support early intervention. Impero provided hands-on training and weekly meetings to help staff use the software. Staff now use keyword detection to identify concerns and tailor support for students. Teachers also use the lock screen feature to keep students focused on lessons.
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Adler University wanted to improve their lead qualification process for their master's and doctoral programs. They were dissatisfied with a... third-party call center and chose Olark live chat for better engagement. Adler integrated Olark with Salesforce to track student records and chat history. Since implementing Olark, they have seen higher quality leads and increased enrollment. They converted 141 contacts into leads and supported 290 existing students. The chat system allows quick connection to resources, improving qualification and conversion rates.
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LiveChat helped American Business and Technology University organize student communication. Before LiveChat, staff struggled with emails, tickets, and Yahoo chats.... The university chose LiveChat for its easy setup and advanced features like chat history and analytics. LiveChat is now on every page and in learning platforms, with 24/7 support. The result was a 50% drop in phone calls and lower costs for returned calls. Students and staff praise the cleaner, faster support experience.
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Mathema used HelpCrunch to automate customer service and support. They needed to handle more queries as their platform grew. HelpCrunch... let them send automated messages, use a knowledge base for onboarding, and notify tutors with popups. After using HelpCrunch, Mathema processed 5 times more queries, with chats rising from 6,000 to nearly 30,000 per month. First response time dropped from up to 12 minutes to 2.5 minutes. The support team size stayed the same.
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iAdvize Copilot for Shoppers helped Mon Lit Cabane boost engagement by 20x and increase post-conversation conversion rates by 8x in three months. The AI shopping... assistant automated repetitive inquiries and provided 24/7 support, easing pressure on customer service. Shoppers received personalized product recommendations, making it easier to choose and buy. The average order value rose by 30%, and the company generated over €1M in extra revenue. Mon Lit Cabane rolled out the solution across six countries, improving the online shopping experience.
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FPT Shop used Subiz Live Chat to help customers faster. Before, their website had many questions that the comment feature... could not handle quickly. With Subiz, FPT Shop answered all customer questions in just 10 seconds. They used real-time chat, survey forms, and API triggers to manage chat flow. As a result, time on site increased and successful orders grew by 23%. Customers were happier with the fast support.
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Gnatta chatbots and quick replies helped a major UK retailer automate customer care. The retailer used quick replies during a... busy month to deflect over 10,000 messages in the first month. Automation of 21% of interactions saved £58,000 in one month. Over five months, the retailer saved £118,000. The solution improved efficiency without hurting customer experience.
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SiteGlue AI's SmartChat agent helped an online retailer improve customer service and lead generation. The retailer's old chatbot could not... understand natural language or route leads well. SiteGlue AI's integration with ChatGPT fixed these problems. The SmartChat agent gave accurate answers and sent leads to the right department. The business saw better customer service and more leads after using SmartChat.
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LiveHelpNow live chat helped CPAP. com improve customer satisfaction scores by 15%. The team used live chat to answer questions...quickly and accurately. They set up satisfaction surveys to get instant feedback. The new chat system made it easier for customers to reach support. The Live Help Bot reduced incoming chats by 60% by helping customers find answers on their own.
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LiveHelpNow live chat helped CPAP. com improve customer satisfaction scores by 15%. The team used live chat to answer questions...quickly and accurately. They set up satisfaction surveys to get instant feedback. The new chat system made it easier for customers to reach support. The Live Help Bot reduced incoming chats by 60% by helping customers find answers on their own.
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Velaro's AI-powered live chat with NetSuite integration helped IWA Wine Accessories improve customer loyalty and reduce call center use. IWA used Velaro... to handle first-tier customer chats and access real-time customer data. The integration let agents create and manage support tickets easily. Customers acquired through chat had 2x higher average order value and 2.8x higher lifetime value. Live chat agents earned a 4.9 out of 5.0 average star rating.
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Airy automations helped Endy, a leading online mattress brand, cut social care costs by 50%. Endy used Airy's Messenger chatbot... plugins to automate FAQs and order updates, achieving a 100% first response rate. The solution integrated with Zendesk and improved customer satisfaction, with CSAT scores over 90%. Endy's support team now focuses on unique requests, while customers get instant answers. Automated customer support made Endy's service more personal and efficient.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead management and loan processes. This helps approve loans... faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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Banca Dello Stato, a Swiss bank, wanted to improve customer support by offering new digital channels. They faced a rise... in client requests due to increased online banking during the pandemic. To address this, they implemented Live Chat and Co-Browsing. These tools allowed agents to handle multiple requests efficiently and provide real-time collaboration. As a result, the bank improved service quality and managed a 15% increase in support requests in the first half of 2023.
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LivePerson's Conversational Cloud powers buddybank, a fully conversational, app-based bank. Customers get 24/7 concierge service through in-app messaging, with no... phone number or FAQ. Since launch, buddybank has grown by hundreds of new customers daily. Results include 95% CSAT, 92% Apple Pay users, and 76% new UniCredit customers. Average wait time for first response is just 30 seconds.
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Jobma helped AMN Healthcare improve their hiring process. AMN Healthcare used Jobma to make interviews easier. The solution made it... faster to find the right people. The company saw better results in less time. Jobma made the hiring process simple and smooth.
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Amiga used Kommunicate to add a human-like chat feature to their parenting app. Parents can now get instant answers to... questions about their children's behavior. Kommunicate's AI chatbot powers the "Ask Amiga" feature, making support available 24/7. The integration was easy for Amiga's team to set up. Many parents have already used the chat feature and found it helpful.
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Libas used the Channelize. io Video Commerce Platform for live shopping. They wanted to connect better with buyers and increase...sales. Their first live show had 1,458 viewers and a 7% engagement rate in 30 minutes. Libas worked with fashion influencers, ran giveaways, and used festive discounts. They promoted events on Instagram and their website. Simulcasting let them reach both website visitors and social media followers, helping turn followers into shoppers.
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Emplifi UGC helped Carhartt boost sales by turning real customer stories into marketing. Carhartt used user-generated content to create an... authentic brand voice. The brand saw 85,000+ real customer interactions and a 27% conversion rate from UGC gallery engagement. User-submitted content drove $150,000 in revenue. Carhartt used Emplifi to collect, organize, and display customer stories, making their marketing more real and effective.
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HappyFox helped Whirlpool Corporation manage vendor queries and incoming emails. Before, they used spreadsheets and struggled with tracking and follow-up.... With HappyFox, they tracked every email and set up focused follow-ups for supply teams. They reduced incoming emails by 15-20%. Suppliers stopped sending multiple emails for the same query. Supplier satisfaction increased. Whirlpool now handles supplier accounts more proactively.
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Richpanel helped Bumpboxx automate 40% of customer support queries with a self-service portal. The team resolved most issues in just... 5 seconds. Bumpboxx kept customer satisfaction high at 93%. They avoided hiring 13 new agents by using Richpanel. A two-person team now handles support at scale. Richpanel unified all channels into one inbox for faster, easier service.
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Intercom’s Fin AI Agent helped Anthropic improve customer service. Anthropic needed to support a wide range of customers and manage... spikes in support volume. They chose Fin to scale personalized support and handle complex queries. In just over a month, Fin resolved 50.8% of queries and tens of thousands of customer questions. This allowed Anthropic to focus on building safe, reliable AI while delivering better user experiences.
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Rocket. Chat enabled a U.S. Federal System Integrator to provide secure, air-gapped communication for over 600 engineers across 11 secure...sites. The team replaced an outdated IRC server to support 40+ sensitive government programs. Rocket.Chat offered offline deployment, LDAP integration, and role-based access control. The platform improved team collaboration, reduced security risks, and unified communication across classified environments. Both technical and non-technical users adopted the solution quickly, strengthening organizational alignment.
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Chat Outsource live chat support helped Globalcast, an auto trading company, increase car reservations by 50% in six months. Before using Chat... Outsource, website visitors were confused and left without making reservations. After adding live chat, 30% of those reservations turned into successful sales. Customer satisfaction rose to 94%. Globalcast saw a big improvement in online sales and customer service.
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Curator helped Heuberger Subaru use customer data in new ways. The platform gave salespeople a unified view of each customer.... This let them treat every buyer as an individual, not just a lead. The Director of Marketing says this is the future of car sales. Curator made customer interactions cleaner and more personal.
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KeyReply's MAIA virtual assistant helped AIA Singapore manage customer journeys across over 20 departments. The challenge was to serve digital-savvy... customers and agents, optimize costs, and handle legacy backend systems, especially after Covid closed physical counters. MAIA was deployed on multiple digital channels for agent and policyholder servicing, live chat, and more. The solution exceeded 100% of usage goals. AIA's team gained skills to manage the AI system, and the platform continues to expand with new self-service features.
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The Jewish Forum for Democracy and against anti-Semitism wanted to help young people report anti-Semitic incidents online. They needed a... secure and easy way for users to contact them. They chose Userlike live chat for its data privacy, chat archiving, and customization. The chat made it easier for users to reach out and get fast, direct answers. It helped build trust and allowed people to share their stories more comfortably.
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NovoChat helped Exabytes improve customer support and team collaboration. Exabytes used NovoChat’s shared inbox to make it easier for team... members to handle customer conversations. The platform let them assign chats quickly and avoid delays when staff were out of the office. NovoChat’s reporting tools helped monitor service quality and response times. As a result, Exabytes reduced lead response times and improved customer experiences.
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Client Chat Live helped a law firm sign 30 new cases in 90 days. The firm used live chat to... capture leads from website visitors. The anticipated fees from these cases should exceed $350,000. The firm used features like live phone transfers, text to chat, and CRM integration. Without Client Chat Live, the firm could have missed these opportunities and lost revenue.
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Haptik's WhatsApp chatbot helped Jio automate partner onboarding, recharge journeys, and digital ID generation. Jio faced challenges with manual onboarding,... tracking, and support for its large partner network. The WhatsApp solution enabled seamless onboarding, instant PRM ID creation, and easy booking and payment flows. Partners can now assist customers and manage incentives directly on WhatsApp. The unified system improved operational efficiency and partner engagement at scale.
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Acquire helped Elevate improve digital loan applications using live chat, chatbots, and cobrowsing. Before Acquire, Elevate struggled to track support... impact and faced resource-heavy processes. With Acquire, agents now qualify issues faster and resolve them more efficiently. Customers get help quickly, even in urgent situations. The solution increased engagement and made customer support seamless across digital channels.
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Motava redesigned the Applied Ceramics website to answer customer questions and improve user experience. They built a custom material calculator... that lets visitors get bulk pricing for Alumina based on custom sizes. The new site uses a responsive design for mobile devices and updates the company's look. Engineers and buyers can easily find material properties with color-coded tables. WordPress powers the back-end for easy management.
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AnswerConnect helped Zen Windows manage calls across multiple franchise locations. Zen Windows needed a reliable answering service to support their... digital-first window replacement business. The previous service led to customer complaints and lacked technology. With AnswerConnect, Zen Windows improved customer service and reduced missed business. The integration with ServiceMinder saved time and made communication easier. Zen Windows now enjoys peace of mind and better growth with AnswerConnect.
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tawk. to chat and hired agents helped Onsite Storage Solutions handle hundreds of customer chats. The company struggled to keep...up with demand before using tawk.to. With $1/hr chat agents, they now offer 24/7 live chat support for pre and post-sales service. This improved their customer experience and responsiveness. CEO Gregg Schoenborn says the solution worked out well for their business.
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