Live Chat Client Stories | Industry adoption & Deployment Successes

Fin AI Agent helped Consensys scale secure customer support for millions of global, pseudonymous users. Consensys faced high... support volumes, no KYC, and urgent security needs. Their legacy system was slow and rigid. Fin resolved nearly 70% of support conversations within 8 weeks. It now handles about 20,000 resolutions a month. Customer satisfaction stayed high while support became faster and safer.
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Clickatell helped FlySafair use WhatsApp for customer service and payments. FlySafair wanted to... handle rapid growth and reduce call center pressure. The Clickatell platform let customers get flight info, boarding passes, and pay for luggage in chat. Passengers now avoid airport lines and get faster help. FlySafair improved convenience and customer satisfaction with digital self-service.
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Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used... many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all customer info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.
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FormAssembly, a leading data collection and form builder solution, partnered with DemandScience to enhance its growth marketing strategies. Led by Dave... Goldberg, FormAssembly aimed to navigate a competitive marketplace, improve brand presence, and optimize sales efficiency. By integrating content syndication, ABM Display Advertising, and leveraging DemandScience’s intent data and PurePush BANT qualification, FormAssembly refined its buyer experience, adopted an agile, iterative marketing approach, and empowered its SDR team for more effective lead engagement. The partnership resulted in a seamless buyer journey, continuous campaign optimization, and improved sales development capabilities.
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Infinity-RTI used Vivocha’s platform to build a digital, cloud-based multichannel contact center. The main channel... is live chat, used for both online sales and customer support. A proactive engine lets Infinity-RTI engage customers in real time during registration. The solution won third place in the 2017 Technology Customer Management Award. The platform is hosted in the cloud through Amazon.
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The City of Clearwater wanted to improve employee morale and customer service. They upgraded to... the Genesys Cloud platform. This led to a 108% improvement in call answer rates in two weeks. Abandoned calls dropped from 53% to 3%. The average speed of answer was 82% faster than nearby providers. Employee turnover fell from 40% to zero. Customer complaints and escalations decreased significantly.
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Smartsupp helped Dokonalá Káva boost their average order value by 127%. The company used... live chat, chatbot, and a mobile app to improve customer support and sales. They saw a 379% increase in conversion rate and a 95% satisfaction score. The chatbot handled 150 monthly interactions, saving time and resources. Fast response times and video recordings helped fix website issues quickly.
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iAdvize Copilot for Shoppers helped Mon Lit Cabane boost engagement by 20x and increase post-conversation conversion rates by 8x in three months. The AI shopping... assistant automated repetitive inquiries and provided 24/7 support, easing pressure on customer service. Shoppers received personalized product recommendations, making it easier to choose and buy. The average order value rose by 30%, and the company generated over €1M in extra revenue. Mon Lit Cabane rolled out the solution across six countries, improving the online shopping experience.
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FPT Shop used Subiz Live Chat to help customers faster. Before, their website... had many questions that the comment feature could not handle quickly. With Subiz, FPT Shop answered all customer questions in just 10 seconds. They used real-time chat, survey forms, and API triggers to manage chat flow. As a result, time on site increased and successful orders grew by 23%. Customers were happier with the fast support.
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TEDi wanted to move from print marketing to digital messaging to reach more customers and keep their loyalty. Airy helped TEDi... use Google’s Business Messages and Facebook Messenger to connect with new and existing customers. Airy set up automations and ran targeted campaigns for TEDi. In 10 days, TEDi got 4,038 ad clicks and 2,752 newsletter subscriptions. The first Messenger newsletter had an 86% open rate and a 51% click-through rate. TEDi can now reach more people and promote store openings using messaging.
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Gnatta chatbots and quick replies helped a major UK retailer automate customer care. The retailer used... quick replies during a busy month to deflect over 10,000 messages in the first month. Automation of 21% of interactions saved £58,000 in one month. Over five months, the retailer saved £118,000. The solution improved efficiency without hurting customer experience.
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SiteGlue AI's SmartChat agent helped an online retailer improve customer service and lead generation. The retailer's old... chatbot could not understand natural language or route leads well. SiteGlue AI's integration with ChatGPT fixed these problems. The SmartChat agent gave accurate answers and sent leads to the right department. The business saw better customer service and more leads after using SmartChat.
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HappyFox Help Desk helped Academy District 20 manage over 25,000 support tickets each year. The district replaced... fragmented systems with omnichannel ticketing and automation. Microsoft Teams integration improved agent response times. Staff and students now get faster, more reliable support. Custom ticket forms and automated workflows reduced manual work and bottlenecks. Academy District 20 saw better productivity and service quality across departments.
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Impero Education Pro helped Jersey Offshore Establishment improve safeguarding and classroom management across 49 schools. The government needed... a tool to spot issues like bullying and support early intervention. Impero provided hands-on training and weekly meetings to help staff use the software. Staff now use keyword detection to identify concerns and tailor support for students. Teachers also use the lock screen feature to keep students focused on lessons.
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Adler University wanted to improve their lead qualification process for their master's and doctoral programs. They were dissatisfied... with a third-party call center and chose Olark live chat for better engagement. Adler integrated Olark with Salesforce to track student records and chat history. Since implementing Olark, they have seen higher quality leads and increased enrollment. They converted 141 contacts into leads and supported 290 existing students. The chat system allows quick connection to resources, improving qualification and conversion rates.
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LiveChat helped American Business and Technology University organize student communication. Before LiveChat, staff... struggled with emails, tickets, and Yahoo chats. The university chose LiveChat for its easy setup and advanced features like chat history and analytics. LiveChat is now on every page and in learning platforms, with 24/7 support. The result was a 50% drop in phone calls and lower costs for returned calls. Students and staff praise the cleaner, faster support experience.
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Mathema used HelpCrunch to automate customer service and support. They needed to... handle more queries as their platform grew. HelpCrunch let them send automated messages, use a knowledge base for onboarding, and notify tutors with popups. After using HelpCrunch, Mathema processed 5 times more queries, with chats rising from 6,000 to nearly 30,000 per month. First response time dropped from up to 12 minutes to 2.5 minutes. The support team size stayed the same.
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Emplifi Care helped Salomon cut social response times by 45%. The brand sped... up case handoff by 70% with seamless routing to customer service teams. 99.8% of cases are now handled efficiently through a connected system. Salomon unified its social media reporting and improved communication across dozens of global channels. The solution brought structure and speed to Salomon’s customer support.
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LiveHelpNow live chat helped CPAP. com improve customer...satisfaction scores by 15%. The team used live chat to answer questions quickly and accurately. They set up satisfaction surveys to get instant feedback. The new chat system made it easier for customers to reach support. The Live Help Bot reduced incoming chats by 60% by helping customers find answers on their own.
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LiveHelpNow live chat helped CPAP. com improve customer...satisfaction scores by 15%. The team used live chat to answer questions quickly and accurately. They set up satisfaction surveys to get instant feedback. The new chat system made it easier for customers to reach support. The Live Help Bot reduced incoming chats by 60% by helping customers find answers on their own.
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Velaro's AI-powered live chat with NetSuite integration helped IWA Wine Accessories improve customer loyalty and reduce call center use. IWA used Velaro... to handle first-tier customer chats and access real-time customer data. The integration let agents create and manage support tickets easily. Customers acquired through chat had 2x higher average order value and 2.8x higher lifetime value. Live chat agents earned a 4.9 out of 5.0 average star rating.
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Comm100 helped a leading gaming company switch from Zendesk to its omnichannel support platform. The company wanted... better player engagement and 24/7 support. Comm100 unified all support channels into one system. This improved efficiency and personalized service for players. The gaming company now delivers faster, more accurate customer support.
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Comm100 helped a leading gaming company switch from Zendesk to its omnichannel support platform. The company wanted... better player engagement and 24/7 support. Comm100 unified all support channels into one system. This improved efficiency and personalized service for players. The gaming company now delivers faster, more accurate customer support.
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LivePerson helped a leading sports entertainment company transform customer experience with Conversational AI. 70% of customer... interactions in Kenya are now digital. Automated bots achieved a 58% containment rate. Customer satisfaction reached 80%. The company unified messaging, improved agent tools, and delivered seamless support across regions and languages.
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P&N Bank in Western Australia used robotic process automation to improve productivity. They worked with... Tungsten and Process Automation Group to automate 90 processes. This saved thousands of person-hours each year. The bank achieved 100% business rules compliance and enhanced customer service.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead... management and loan processes. This helps approve loans faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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Unblu helped Raiffeisenbank improve product conversion. In 2020, Raiffeisenbank... added Live Chat and Co-Browsing to their service. Agents offered better service and gained more insights from customer interactions. This let them recommend products that fit each customer. Unblu also helped migrate 500,000 clients to a new front-end. The bank saw higher agent conversion rates and better client satisfaction.
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The Jewish Forum for Democracy and against anti-Semitism wanted to help young people report anti-Semitic incidents online. They needed a... secure and easy way for users to contact them. They chose Userlike live chat for its data privacy, chat archiving, and customization. The chat made it easier for users to reach out and get fast, direct answers. It helped build trust and allowed people to share their stories more comfortably.
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Caveshade is a charity organization working internationally to eliminate poverty. They partnered with... Chat Outsource in 2013. Using Chat Outsource's services, Caveshade increased their sales by 35% in the first three months. Their customer satisfaction rate is 98%, and they have 100,000 monthly visitors with a 73% conversion rate.
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Jobma helped AMN Healthcare improve their hiring process. AMN Healthcare used... Jobma to make interviews easier. The solution made it faster to find the right people. The company saw better results in less time. Jobma made the hiring process simple and smooth.
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Amiga used Kommunicate to add a human-like chat feature to their parenting app. Parents can now... get instant answers to questions about their children's behavior. Kommunicate's AI chatbot powers the "Ask Amiga" feature, making support available 24/7. The integration was easy for Amiga's team to set up. Many parents have already used the chat feature and found it helpful.
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Tidio's Lyro AI Agent, integrated with Zendesk, helped Borrowell handle over 11,000 monthly support tickets with just 9 agents. The AI chatbot... achieved an 83% resolution rate and 87% answer rate. Borrowell saw 24/7 support, seamless ticket creation, and reduced support costs. The solution let agents focus on complex cases and improved customer service efficiency.
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Acquire helped Elevate improve digital loan applications using live chat, chatbots, and cobrowsing. Before Acquire, Elevate... struggled to track support impact and faced resource-heavy processes. With Acquire, agents now qualify issues faster and resolve them more efficiently. Customers get help quickly, even in urgent situations. The solution increased engagement and made customer support seamless across digital channels.
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MAIA, the virtual assistant from KeyReply, helped AIA Singapore manage customer journeys across more than 20 departments. The company faced... challenges with legacy systems, rising digital demand, and the need for scalable service. MAIA was deployed on digital channels for agent and policyholder support, integrating with backend systems and WhatsApp. Usage goals were exceeded by over 100%. The team gained skills to manage AI independently, and self-service options expanded across touchpoints.
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NovoChat helped Exabytes improve customer support and team collaboration. Exabytes used NovoChat’s... shared inbox to make it easier for team members to handle customer conversations. The platform let them assign chats quickly and avoid delays when staff were out of the office. NovoChat’s reporting tools helped monitor service quality and response times. As a result, Exabytes reduced lead response times and improved customer experiences.
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Client Chat Live helped a law firm sign 30 new cases in 90 days. The firm used... live chat to capture leads from website visitors. The anticipated fees from these cases should exceed $350,000. The firm used features like live phone transfers, text to chat, and CRM integration. Without Client Chat Live, the firm could have missed these opportunities and lost revenue.
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Haptik's WhatsApp chatbot helped Jio automate partner onboarding, recharge journeys, and digital ID generation. Jio faced challenges... with manual onboarding, tracking, and support for its large partner network. The WhatsApp solution enabled seamless onboarding, instant PRM ID creation, and easy booking and payment flows. Partners can now assist customers and manage incentives directly on WhatsApp. The unified system improved operational efficiency and partner engagement at scale.
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Libas used the Channelize. io Video Commerce...Platform for live shopping. They wanted to connect better with buyers and increase sales. Their first live show had 1,458 viewers and a 7% engagement rate in 30 minutes. Libas worked with fashion influencers, ran giveaways, and used festive discounts. They promoted events on Instagram and their website. Simulcasting let them reach both website visitors and social media followers, helping turn followers into shoppers.
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Richpanel helped Bumpboxx automate 40% of customer support queries with a self-service portal. The team resolved... most issues in just 5 seconds. Bumpboxx kept customer satisfaction high at 93%. They avoided hiring 13 new agents by using Richpanel. A two-person team now handles support at scale. Richpanel unified all channels into one inbox for faster, easier service.
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Rocket. Chat enabled a...U.S. Federal System Integrator to provide secure, air-gapped communication for over 600 engineers across 11 secure sites. The team replaced an outdated IRC server to support 40+ sensitive government programs. Rocket.Chat offered offline deployment, LDAP integration, and role-based access control. The platform improved team collaboration, reduced security risks, and unified communication across classified environments. Both technical and non-technical users adopted the solution quickly, strengthening organizational alignment.
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Motava redesigned the Applied Ceramics website to answer customer questions and improve user experience. They built a... custom material calculator that lets visitors get bulk pricing for Alumina based on custom sizes. The new site uses a responsive design for mobile devices and updates the company's look. Engineers and buyers can easily find material properties with color-coded tables. WordPress powers the back-end for easy management.
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AnswerConnect helped Zen Windows manage calls across multiple franchise locations. Zen Windows needed... a reliable answering service to support their digital-first window replacement business. The previous service led to customer complaints and lacked technology. With AnswerConnect, Zen Windows improved customer service and reduced missed business. The integration with ServiceMinder saved time and made communication easier. Zen Windows now enjoys peace of mind and better growth with AnswerConnect.
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Curator helped Heuberger Subaru use customer data in new ways. The platform gave... salespeople a unified view of each customer. This let them treat every buyer as an individual, not just a lead. The Director of Marketing says this is the future of car sales. Curator made customer interactions cleaner and more personal.
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tawk. to live chat...helps Buckets & Bows Maid Service connect with customers after hours and on weekends. Debbie Sardone, the founder, saw the value of live chat when she used it on another site. She added tawk.to to her own business to answer customer questions when the office is closed. Now, she recommends tawk.to to other cleaning business owners. The tool supports better customer service and helps grow cleaning businesses.
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