Case Studies for Information Technology and Services | Real Results & ROI 2025

KNIME helped Day5 Analytics automate and centralize over 600 financial processes. The team used... KNIME's no-code interface to replace manual Excel tasks, saving 5 weeks of analyst time per year. The solution automated cost accruals, improved accuracy, and increased transparency. KNIME enabled the finance team to scale operations without adding staff and made it easier to adapt to changing business rules.
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Perch Insights used Cube Cloud to improve their AI-driven customer experience analytics. They needed a... universal semantic layer to unify data and support dashboards, AI copilots, and workflows. Before Cube Cloud, they struggled with data consistency, multi-tenant analytics, and managing multiple semantic layers. Cube Cloud provided a flexible, governed solution that standardized metrics and improved data security. This helped Perch Insights deliver consistent, scalable, and secure CX analytics across all their tools.
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Analytics Plus helped ThinkOn improve IT operations. The IT team... used real-time dashboards to track ticket backlogs and SLA compliance. They reduced unresolved ticket backlogs by 65%. Managers gained better data for decisions. Customers received faster responses and were happier. The team found Analytics Plus easy to use and helpful for building reports.
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Techknomatic's dashboard designing service helped a Singapore-based IT company improve their business dashboards. The client needed... to turn complex KPIs into simple, attractive dashboards for better decision making. Techknomatic redesigned 10 dashboards using Figma, focusing on clear visuals and easy navigation. The new dashboards made it easier for project managers to see key metrics and act quickly. The solution balanced informativeness with appealing design, helping the client make data-driven decisions.
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EspressReport Enterprise Server helped CAIT migrate a large Illinois government agency from legacy mainframe systems to a secure, web-based administration and reporting platform. The agency needed... strong security, ad hoc and scheduled reporting, and easy integration with existing systems. CAIT chose EspressReport ES for its affordability, security features, and ease of use. Quadbase quickly implemented custom security features and provided strong support. The solution enabled fast deployment, positive user feedback, and flexible reporting for over 2.8 million records.
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Holistics helped Kata. ai process over...9 million chatbot messages daily. Kata.ai used Holistics to track data in a fast-paced environment. The platform enabled better delivery of customer analytics and improved internal product analysis. Kata.ai built its own analytics pipeline to understand messy conversational data. This led to better chatbot AI and more efficient customer service operations.
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Gijima is a South African ICT company. They had trouble... managing large amounts of data from many platforms. Their manual reporting process was slow and did not give real-time insights. Gijima used OQLIS to automate data integration and reporting. Now, they have real-time dashboards and a single view of their data. They onboarded 13 cyber security customers and run 720 integrations daily, processing 50 million rows of data each day.
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Jitterbit iPaaS helped Curvature automate quote to cash operations. Curvature used Jitterbit... to connect Salesforce and NetSuite. This cut quote generation time in half. Data processing errors dropped by 95%. The IT team saved 20 hours of manual work each week. Curvature now saves over 1,000 hours a year with Jitterbit.
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Jedox helped Fujitsu improve its planning and forecasting. The finance team... used to spend a lot of time manually extracting and processing data in Excel. With Jedox, they quickly modeled data in cubes and created dynamic reports. The Excel-like interface made it easy for the team to use. Now, Fujitsu can analyze product performance and distribution channels faster. The solution made data more readable and allowed for better collaboration between teams.
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ThoughtSpot Everywhere helped Accern embed analytics in hours instead of days. Accern needed more... customization and self-service data visualization for their customers. With ThoughtSpot, they built a new data model in Snowflake and used embedded Live Analytics. This let non-technical users create personalized insights without training. Accern projects a 20x increase in user adoption by the end of 2022.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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CleverMaps helped CleverFarm improve sales efficiency and cut costs. CleverFarm used CleverMaps... to connect their CRM and market data for better sales planning. The platform gave a clear view of market coverage and helped target the right farms. Sales teams could plan trips and personalize offers. Marketing campaigns became more targeted and timely. CleverFarm now tracks sales results and market share more easily.
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Jet Reports helped CDS IT Solutions move Mad Group’s reporting to the cloud. Mad Group needed... to leave on-premises servers and keep advanced reporting. CDS IT Solutions used Reports Center to give Mad Group secure, cloud-based report management. The solution kept reporting strong and removed the need for old infrastructure. CDS IT Solutions also gained new demo tools for showing flexible reporting features.
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Jet Reports helped CDS IT Solutions move Mad Group’s reporting to the cloud. Mad Group needed... to leave on-premises servers and keep advanced reporting. CDS IT Solutions used Reports Center to give Mad Group secure, cloud-based report management. The solution kept reporting strong and removed the need for old infrastructure. CDS IT Solutions also gained new demo tools for showing flexible reporting features.
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TGSoft used DevExpress WinForms and ASP. NET controls to...build its Sz@rk ERP system for small businesses in Poland. TGSoft needed stable, easy-to-use UI tools after trying other third-party products. DevExpress provided a wide range of controls and strong technical support. This helped TGSoft deliver feature-rich, consistent, and elegant applications quickly. The integration of DevExpress WinForms Spreadsheet gave TGSoft a competitive edge in the Polish software market.
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EasyReports helped JindalX automate financial and business reports. The company needed... budget vs actual comparisons. EasyReports provided reporting automation and business intelligence tools. JindalX has over 3500 employees and serves global clients. The solution improved reporting speed and accuracy for this outsourcing leader.
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Nevron Chart for . NET helped Business...Analyze build their Analyze Pro BI tool. The company needed a charting solution with many options and strong support. Nevron's product was easy to integrate and offered all required charting features. Fast and helpful support was a key benefit. Business Analyze used Nevron to deliver quick, flexible analytics to their customers.
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Okta needed a way to share knowledge and communicate with its fast-growing workforce. They wanted a... secure video platform for executive communication, training, and sharing information. Okta chose CircleHD and set up a custom video portal called "OktaTV." The platform was easy to use and worked well with Okta's security needs. After using CircleHD, Okta saw more employee engagement and faster adoption. The solution helped teams share knowledge, improved collaboration, and kept employees connected around the world.
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iSpring Suite helped eTechnologie deliver a complete eLearning solution to clients in Poland. The company used... iSpring tools to turn PowerPoint presentations into online courses. Features like QuizMaker and Talk Master made content creation fast and easy. eTechnologie valued the software's ease of use and strong technical support. Their clients, often large organizations, benefited from streamlined course development and compatibility with existing LMS platforms.
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Workleap Good Vibes helped OPAL-RT TECHNOLOGIES improve employee recognition. The company faced... challenges with disconnected teams and uninspiring recognition tools. They used Good Vibes to launch the 'People’s Choice Awards,' making recognition fun and inclusive. The program led to 1,585 Good Vibes sent and 70% of previously inactive employees now participating. This boosted morale, increased engagement, and brought teams together across regions.
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CenarioVR helped a software and networking tech giant improve compliance training. The company needed... a better way to deliver immersive, multi-platform VR experiences. CenarioVR made it easy to author and rapidly prototype robust training. The solution enabled faster development and more engaging compliance content. The customer valued the platform's ease of use and flexibility for large-scale training.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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Valamis learning platform helped Valtech create a unified learning experience for 4,200 global employees. Valtech used Valamis... to deliver personalized onboarding and compliance training. The platform allowed integration of internal and external content, and enabled 100% digital certifications. Valtech reduced time-to-performance and improved accessibility for developers and digital experts. The solution supported consistent learning and internal initiatives across the company.
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Darwinbox needed to manage a fast-growing and diverse group of learners. They wanted to... support employees, partners, and clients around the world. They also needed to keep learning fun and easy for everyone. Enthral LMS gave them a simple, self-paced learning system. It worked for many types of users and had strong security. With Enthral, Darwinbox grew its learner base by three times.
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JLMS Cloud helped Westcon-Comstor improve learning and training management. The company needed... a flexible LMS with self-service, custom features, and global scalability. JLMS Cloud enabled self-service training, custom development, and seamless integrations. The migration took 3 months with minimal disruption. Results included more users, higher event attendance, better training revenues, and lower admin costs. Westcon-Comstor now has a more efficient and scalable training platform.
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Learn365 helps synalis deliver integrated learning solutions for Microsoft Teams. synalis, an IT... consultancy, needed a learning management system for their clients using Microsoft 365. They chose Learn365 for its seamless integration, easy content creation, and strong compliance features. synalis uses Learn365 both for their clients and internally for onboarding and training. Since partnering with Zensai, synalis has supported around 50 clients and achieved 30 project management certifications through Learn365.
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Learn Amp helped Deltatre cut leadership program delivery time from 9 to 3 months. NPS rose by... 33 points to 51. Over 205 leaders joined the program, with engagement and satisfaction scores above 8.7 out of 10. Deltatre used Learn Amp to boost product knowledge, enable employee-generated content, and build a collaborative learning culture. The platform's community features increased alignment and knowledge sharing across teams.
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Thinkific Plus helped Chargebee build Subscription Academy, an online learning platform for subscription businesses. Chargebee wanted to... deliver scalable, high-quality education to a global audience. With Thinkific Plus, they created interactive courses and certifications, reaching over 5,400 learners in more than 20 countries. The platform's scalability and analytics enabled Chargebee to expand their offerings and empower customer success teams to guide users to relevant content. This led to improved customer education and engagement.
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Totara helped DRUID launch the DRUID Academy, a digital learning platform for global partners and developers. DRUID needed to... train technical staff and sales teams worldwide without overloading internal resources. With Totara, DRUID automated enrolment, enabled self-paced learning, and integrated feedback tools. The platform supports technical certification, peer forums, and public access, driving partner enablement and brand visibility. DRUID now scales training efficiently and builds a strong developer community.
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iorad helped Pax8 speed up training content creation from hours to minutes. The enablement team... used iorad to build interactive tutorials for Salesforce, ZoomInfo, and their marketplace. This made onboarding faster and improved learning retention. Reps now access just-in-time training inside their daily tools. Pax8 saw higher engagement and better coaching sessions with iorad's multi-format delivery.
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360Learning helped Yousign improve sales training and onboarding. Yousign faced challenges... with unstandardized training and low engagement. They used 360Learning to create a single source of truth for training, involve business experts, and boost collaboration. The platform made it easy to track progress and validate skills. After one year, Yousign saw 82% sales quota attainment during ramp up, 9 out of 10 trial periods validated, and an 84% training completion rate.
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Absorb LMS helped Digital Spark LLC build its long-term training programs. The company needed... a learning platform for its 'measure and improve' solutions. After eight years, Digital Spark LLC became a global provider. Absorb LMS supported their growth and complex training needs. The platform enabled them to serve both small businesses and multinationals. This partnership fueled their rapid expansion in the training industry.
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Administrate helped Ping Identity University grow training revenue without hiring more staff. Ping Identity used... Administrate to centralize training operations. The solution led to a 95% increase in online sales. Ping Identity achieved a 3x return on investment with Administrate. The platform supported digital identity and access management training at scale.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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Nintex helped netgo group manage rapid growth. The company gained... a clear view of roles and processes. Nintex made ISO certification easier and reduced risk with audit trails. Employee onboarding became faster with less paperwork and fewer errors. netgo group has over 1,500 employees and 35 offices in Germany.
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OX App Suite Cloud helped IONOS by 1&1 improve their cloud email solution. The case study... highlights how the platform supports business models and management needs. IONOS by 1&1 used OX App Suite Cloud to enhance their email services. The solution is designed for large IT service providers. The content focuses on the benefits of cloud email for business.
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ParagraphAI used the Fleksy Virtual Keyboard SDK to build a new AI-powered text input app. The challenge was... to fix autocorrect errors and make messaging more personal and fast. With Fleksy, ParagraphAI added support for 82 languages, autocorrection, word predictions, and swipe input in under 5 days. Users can now write and reply to messages quickly, get smart suggestions, and personalize their content. The solution helps people communicate better and more confidently on their mobile devices.
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Cloudera uses Zeplin to help 600 engineers and 14 designers ship complex designs. After switching to... Figma, Cloudera faced problems with design file organization and communication. Zeplin solved these issues by providing a clear, structured space for sharing final designs. Engineers can easily find the latest versions and track changes with Zeplin's version history. This improved workflow helps Cloudera deliver high-quality products faster.
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ScreenMeet helped Salesforce improve its IT customer service. Salesforce wanted to... increase first-call resolution and make customer support easier. ScreenMeet integrated with Service Cloud to add screen sharing to customer interactions. Salesforce saw a 35% increase in first contact resolution. Case resolution time dropped from 5.6 days to 27.5 minutes. Customers and agents now have a smoother experience.
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SnapLogic used AgentCreator to build Echo Sales Coach, a Slack-native AI tool for sales coaching. Before Echo, sales... reps spent too much time on manual note-taking and Salesforce updates. Echo automates CRM updates, delivers instant feedback, and stores call transcripts for easy access. Sales leaders now give real-time coaching and focus on strategy. The team saves time and improves sales performance with AI-driven automation.
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IQGeo helps Involta manage network documentation in one place. Field techs use... IQGeo to see the current state of any network. Engineers update maps and records directly in the system, not on paper or spreadsheets. This makes troubleshooting faster and more accurate. Involta can manage multiple networks across different locations. The solution supports business growth and efficient operations.
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CloudBees Release Orchestration SaaS helped Nutanix AIOps team unify their software delivery toolchain. Before, the team... struggled to get a full view of their release process across tools like GitHub, CircleCI, and Spinnaker. With CloudBees, they gained end-to-end visibility and simplified reporting. The rollout was fast and did not disrupt existing tools or training. Now, teams can access release status easily, boosting productivity and quality.
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Yext Listings helps Thryv automate business listing updates for small business clients. Thryv integrated Yext... into their own platform, syncing 1.4 million profile updates across 163,000 locations and over 200 publishers in 2023. Locations connected to more than 75% of the publisher network saw 43% more clicks on Google. Thryv relies on Yext's APIs and support to operate efficiently with a lean team. The partnership saves Thryv's customers up to 20 hours per week.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Fyle used Playwright to write end-to-end (E2E) tests for their migration from AngularJS to Angular. Their legacy codebase... had no unit tests, making manual testing slow and risky. They documented 150 feature requirements and grouped them into user flows for efficient E2E coverage. Playwright's user-centric locators made tests more stable during migration. By minimizing API mocking, they ensured tests reflected real user interactions and backend integrations.
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CompleteFTP helps IntelliTeK provide secure and reliable file transfers. IntelliTeK uses CompleteFTP... for large, mission-critical applications, especially in banking and finance. The tool supports compliance with regulatory standards like APRA. IntelliTeK values CompleteFTP's ongoing development and local support. The solution is easy to deploy and delivers consistent performance. IntelliTeK has used CompleteFTP for over nine years.
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Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made... their old system too slow and hard to use. Sage Intacct gave them resource planning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.
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Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made... their old system too slow and hard to use. Sage Intacct gave them resource planning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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IBM SevOne helped the IBM CIO Organization modernize network observability. IBM replaced multiple... legacy tools and reduced third-party costs by millions. The platform now monitors 20,328 devices and 20 million flows per minute. SevOne's predictive analytics improved network performance and efficiency. IBM gained a unified network view, driving productivity and innovation.
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Chargebee helped Shadow cut product launch time from three weeks to three days. Shadow used Chargebee's... subscription billing and product catalog features. The new system let Shadow expand into five new countries fast. Engineering teams spent less time on billing and more on product innovation. Chargebee's API and tax management made global growth easier.
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Instream needed to automate their recurring billing process. Their manual billing... took one person a full week each month. They used Stax Bill to create a self-service portal and automate billing, payments, and customer tracking. Now, registration and invoicing take a fraction of the time. Their effort for these tasks dropped by 80%. They can also manage customer accounts and reduce late payments more easily.
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Paddle helped Kaleido launch and scale remove. bg globally. Kaleido...used Paddle to handle payments, billing, and global tax compliance from the start. They sold in over 20 currencies and managed subscriptions, one-time credits, and large invoices. In 18 months, they grew to 43,000 customers in 181 countries. They saw 20% month-over-month customer growth and a 38% reduction in churn.
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Maxio Metrics helped Boomi improve its SaaS metric reporting and analytics. Boomi used Maxio... to create custom dashboards and reports, making data easier to understand. The platform allowed Boomi to tailor metrics for different business needs. Boomi’s leadership praised the clarity and speed of insights. Maxio Metrics became a key tool for better decision-making at Boomi.
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Stripe helps Slack process payments for its productivity platform. Slack needed a... reliable way to handle high payment volumes as it grew. Stripe provided payments, invoicing, and fraud prevention tools. Slack achieved a 99% authorisation rate in the US. Slack also saw over a 3% lift in conversion.
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Emburse helped Databricks fix global expense management. Databricks had problems... with slow reimbursements and no control over spending. Emburse gave them one system for all offices, with AI to match receipts and check policies. Finance teams got real-time reports and could see all spending. Databricks cut international reimbursement time from 27 days to 4.5 days. They did 70% less manual work and saved $1.2 million on US guest meals.
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Emburse helped Databricks fix global expense management. Databricks had problems... with slow reimbursements and no control over spending. Emburse gave them one system for all offices, with AI to match receipts and check policies. Finance teams got real-time reports and could see all spending. Databricks cut international reimbursement time from 27 days to 4.5 days. They did 70% less manual work and saved $1.2 million on US guest meals.
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Emburse helped Databricks fix global expense management. Databricks had problems... with slow reimbursements and no control over spending. Emburse gave them one system for all offices, with AI to match receipts and check policies. Finance teams got real-time reports and could see all spending. Databricks cut international reimbursement time from 27 days to 4.5 days. They did 70% less manual work and saved $1.2 million on US guest meals.
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Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made... their old system too slow and hard to use. Sage Intacct gave them resource planning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.
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Teampay helped ConsenSys improve spend management for its decentralized workforce. The finance team... replaced shared corporate cards with virtual cards and automated workflows in Slack and QuickBooks Online. This change made the month-end close almost touch-free. ConsenSys gained real-time spend visibility and better accountability across 97 cost centers. The monthly AmEx reconciliation dropped from 90–100 pages to almost zero manual effort.
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WebXCopy needed a way to license their ActiveX control for both single and multiple domain names. They chose SOLO... Server from SoftwareKey to manage their URL-based licenses. SOLO Server let them create licenses for different editions and allowed users to manage their own domain names. The system also supported ISPs with special licensing needs. NetDetail, LLC was happy with the quick, customized solution and the simple API provided.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Memberful helped Boss as a Service (BaaS) launch a membership-based accountability platform. The founder, Manasvini... Krishna, struggled with productivity after leaving her law job and saw a need for real human accountability. BaaS grew quickly after being featured on Hacker News, reaching 100,000 site visitors and requiring a waitlist. Memberful processed their first transaction and supported their growth. BaaS now has 13 team members and plans to expand with new productivity products and community features.
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iCIMS wanted to improve how they updated and managed their Career Sites. Before, it took... weeks to make changes because updates needed developers. iCIMS used Apostrophe Assembly to build a new system. Now, they can update content in minutes, not weeks. The new platform supports hundreds of sites in over 40 languages. Clients have more control and can make real-time updates themselves.
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Iron Mountain's InSight digital experience platform helped Bertelsmann Global Business Services automate invoice processing. The company faced... limits with manual data entry and OCR technology. They wanted better accuracy and automation for their SAP systems. Using AI, they improved efficiency in finance and business processes. The solution reduced manual work and raised service quality.
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AODocs helped Google Data Centers manage knowledge better. The solution cut... data center costs by millions of dollars. Google used AODocs for knowledge management. This improved efficiency and saved money. The case shows strong results for large-scale operations.
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TrakCel used Formpipe’s X-Docs to improve quality management. The company wanted... better efficiency and compliance. X-Docs helped TrakCel streamline their processes. The solution made it easier to manage documents and meet regulations. TrakCel achieved better control and saved time with X-Docs.
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Docmosis helps SevenData S. p.A. automate compliance...document generation for anti-money laundering (AML) processes. SevenData uses Docmosis to create custom reports and regulatory documents for financial institutions. The platform's template features allow for high personalization and precise formatting. Automation with Docmosis ensures consistent, accurate, and regulation-ready documents. This supports SevenData's mission to deliver reliable AML compliance solutions.
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Windward helped Aspect Security cut report development time from weeks to less than a week. The company replaced... JasperReports with Windward for faster, easier report design. Developers now save nearly 10 employee hours per report. Windward's Microsoft Office integration and clear output improved report quality. Aspect Security benefits from easy template changes and strong customer support.
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Text Request helps COATS Staffing Software improve how staffing clients reach job candidates. Before, clients used... Outlook for SMS, but replies were hard to manage. The new Text Request integration lets clients mass text candidates, manage replies in one dashboard, and use features like templates and attachments. 90% of texts are read within 30 minutes. Clients find texting faster and easier than calls or emails. Most clients never go back to old methods after using Text Request.
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eXo Platform helped CoTer Numérique, an association of IT decision-makers from French local authorities, create a digital workplace. The platform brought... together all the tools employees need for efficient work. It offered smart integration for a better employee experience. CoTer Numérique used features like knowledge management and community management. The solution improved collaboration and engagement for their members.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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MangoApps helped symplr improve their intranet and internal communication. Melissa Hoyos, Director... of Internal Comms at symplr, led the project. She used her experience with SharePoint to guide the process. The team focused on leadership buy-in, asking the right questions, and involving everyone. The new intranet made communication better for employees.
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Fleep helped PlanetX, a web agency with 30+ team members worldwide, improve internal team communication. The team needed... a tool to save time and keep track of tasks, as email and other messengers had limitations. Fleep offered features like task creation, pinning notes, fast file attachments, smart commands, and unlimited history. PlanetX found Fleep flexible, easy to use, and perfect for IT agencies. The team appreciated Fleep's support and now uses it for all internal messaging.
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Jostle helped RSI EnTech, LLC (RSI) connect nearly 300 employees across four states. RSI used Jostle... to share news, keep people connected, and support employee recognition. They built excitement with teasers, launch parties, and training resources. The launch included unique events at each office, fun activities, and educational materials. Employees enjoyed the launch and continue to engage with the platform through competitions and news articles.
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Sococo helped World Wide Technology go remote. WWT used Sococo... to speed up its recruitment cycle by 12–24 months. The company expanded its talent pool and improved quality of life for staff and new hires. WWT can now hire top talent anywhere. The company has sustained growth at a fast pace.
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Solugenix had too much manual work and poor reporting in their service desk. Their old phone... system did not work well with ServiceNow and was hard to scale. They used 3CLogic’s voice solutions to add voice self-service, smart routing, and automation. This made reporting better and reduced manual work. They cut talk time by 6,000 minutes per month, redirected 20% of password resets to SMS, and cut vendor escalation response time by 78%. They also saved 4 minutes per incident and got rid of 45,000 emails in a year.
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Ecosystems’ Collaborative Value Assessment helped ID. me double win...rates. The platform replaced manual sales processes with a centralized workspace. ID.me saw a 2.2x improvement in win rates and a 15% increase in average deal size. 83% of sales reps adopted the tool in the first year. The solution made it easy to show ROI and track value for customers, driving retention and growth.
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Denave’s Planogram Automation tool helped a global IT giant automate planogram management. The company faced... slow, manual processes and delays in store planogram updates. Denave implemented AI-led image processing and computer vision to automate creation and deployment. This led to 100% automation, a 90% reduction in manual work, 50% faster rollout times, 80% lower operating costs, and a 4-7% increase in sales.
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Membrain CRM helped 365 Technologies, an IT managed service provider, improve sales operations. The company struggled... with inflexible tools and poor reporting. Membrain offered a flexible, easy-to-use CRM with strong support. 365 Technologies customized sales processes and unified their team in one system. They closed more sales projects and saw better customer response rates.
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Amplemarket Duo Inbox helped Ceros improve outbound sales agility. Ceros needed faster... email replies and better productivity after restructuring. They tried building their own AI tool but found Amplemarket more effective. Duo Inbox integrated with their existing stack and saved the team 2 hours per week. The team engaged with prospects in under 10 minutes and gained hundreds of hours in productivity.
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bao helped Retorio improve its sales process using the MEDDICC qualification method. The team used... bao to ask the right questions at each sales stage and focus on key deal topics. This led to a 33% reduction in average sales cycle time. In one case, a deal closed in just one month. Retorio now uses data-driven insights to optimize sales and forecasting.
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Highspot helps Slack improve sales rep attainment. Slack uses Highspot... to create a seamless enablement experience. The platform gives reps the right tools and content. This makes it easier for reps to engage buyers. Slack sees better results from their sales teams. Highspot supports Slack in driving sales success.
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Synap helped Fusion Risk Management move from a traditional LMS to a dedicated exam platform. Fusion needed features... like timed exams and bulk question import, which their old LMS did not offer. Synap's easy-to-use interface let them set up exams in just 15 minutes. The CSV importer saved hours by allowing quick upload of test questions. Fusion now uses advanced exam features like dynamic question pools and timed assessments, making their certification process more secure and efficient.
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Piwik PRO Analytics Suite helped Nettium track the full user journey for their gaming apps. Nettium needed strong... data security and full data control, which Google Analytics could not provide. After a successful proof of concept, Nettium used Piwik PRO Analytics and Tag Manager to analyze user behavior and improve engagement. They ran A/B tests and used integrations with Microsoft BI and Tableau. As a result, Nettium increased conversions by 28% and improved user engagement.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B... testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low emission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.
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Google Cloud VMware Engine helped Mitel speed up their product launches. Mitel used the... platform to move workloads to the cloud. This made their operations faster and more flexible. The solution reduced time to market for new services. Mitel improved efficiency and met business goals with Google Cloud VMware Engine.
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MarinOne helped Genesys automate and optimize their global paid search campaigns. Genesys needed to... expand reach and manage higher budgets with a small team. MarinOne's automation and cross-channel tools let them track, report, and analyze campaigns across 60 countries and 16 languages. Genesys saw a 78% increase in ROAS and doubled bookings. Awareness targeting campaigns gained 20% more impression share. MarinOne improved conversion tracking and reporting for Genesys.
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VersionBay wanted to track MATLAB usage and associate it with specific projects. They also aimed... to monitor hours used on each MATLAB version to increase productivity. Using Analyzer for MathWorks Licensing Level 2 and LicensePlanner, they tracked MATLAB versions and usage duration. This helped them manage software budgets and consultant hours effectively.
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Supermetrics helped Aiven manage siloed marketing data and create a single source of truth. The team first... used Supermetrics for Looker Studio to connect data sources to reports. As Aiven grew, they used Supermetrics to feed data into BigQuery for better data organization and analytics. Now, Aiven can focus on insights and solving marketing problems instead of collecting scattered data. Supermetrics offers a wide range of connectors, supporting Aiven's fast growth and reporting needs.
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Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made... their old system too slow and hard to use. Sage Intacct gave them resource planning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.
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Asset Panda helped LogicForce cut manual asset tracking time by up to 75% each week. The team switched... from Excel and accounting software to Asset Panda for real-time asset tracking. They now save 2 to 3.5 hours per week on asset management. LogicForce reduced asset loss and theft. The company gained clearer financial records and up-to-date asset data.
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Wasp's asset tracking software helped Excell Data manage IT equipment more easily. Before, tracking assets... with spreadsheets was slow and caused mistakes. With Wasp, Excell Data could track assets, checkouts, and repairs faster. Adding a Wasp mobile computer made audits quicker and more accurate. The audit process now takes less than two minutes per office, saving time and money.
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Eden Photos uses Imagga’s Auto-Tagging and Categorization APIs to organize personal photo collections on Mac OS and iCloud. Eden Tech Labs... needed a solution to recognize hundreds of objects in personal photos and suggest many keywords. Imagga’s technology enabled automatic keyword tagging and categorization, making photo search and organization easy for both professional photographers and enthusiasts. The app runs in the background and integrates with Photos, Finder, and Spotlight Search. Eden Photos improved photo search and automation for users.
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Iron Mountain's InSight digital experience platform helped Bertelsmann Global Business Services automate invoice processing. The company faced... limits with manual data entry and OCR technology. They wanted better accuracy and automation for their SAP systems. Using AI, they improved efficiency in finance and business processes. The solution reduced manual work and raised service quality.
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MediaValet helped Experian manage a global rebrand and keep brand consistency in 45 countries. Before, Experian had... problems with inconsistent branding and no central place for digital assets. MediaValet gave them a single system to organize and share content. Teams, partners, and agencies can now find and use assets easily. Global teams work together better. The system is easy to use and fits with other tools. Experian is ready for the future with MediaValet.
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Sococo helped World Wide Technology move to a virtual office. The company needed... to hire more people and work with clients in new ways. Sococo made it easy for teams and clients to meet online from anywhere. WWT sped up its recruitment cycle by 12–24 months and hired top talent worldwide. The virtual office improved communication, saved money, and supported different work styles. Teams now connect faster, train clients remotely, and keep projects moving without delays.
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ON24 helped Snowflake automate campaigns and save over 500 hours per year. The platform enabled... a 30.9% year-over-year increase in leads. Snowflake now runs an average of 40 webinars per month across global regions. ON24's AI-powered ACE improved webinar setup and scaled demand generation. The solution supports global marketing and sales engagement.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's... communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw better results in their daily work. The story highlights how Zoom supports business productivity.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's... communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw better results in their daily work. The story highlights how Zoom supports business productivity.
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RingCentral Events helped WomenTech Network host its 2024 Global Conference with over 10,000 attendees and an average session time of 11 hours. The platform enabled... large, interactive, multi-session events with 79% turnout from registrations. WomenTech Network used features like polling, live chat emojis, and matchmaking to boost engagement and networking. The Schedule Upload feature saved time by importing complex agendas. Integration with HubSpot streamlined lead collection and follow-up for future events.
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Rescue from GoTo helped Kapsch speed up remote support for their workers. Before, connecting to... the Service Desk was slow and unstable, causing delays. With Rescue, Kapsch cut connection times by two-thirds, now taking less than a minute. The solution is simple, transparent, and cost-effective. Users gave positive feedback, and Kapsch is satisfied with the results.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's... communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw better results in their daily work. The story highlights how Zoom supports business productivity.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's... communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw better results in their daily work. The story highlights how Zoom supports business productivity.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Cloud Giants used spreadsheets and Freshbooks to manage projects. This made it... hard to track resources and slowed their growth. They needed a better way to handle client delivery as they took on bigger projects. After switching to TaskRay, they improved collaboration and project tracking. TaskRay helped them make smarter decisions and standardize processes. As a result, Cloud Giants doubled their cumulative annual project growth rate and created 110 new projects and 3,000 new tasks each year.
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Redbooth helped Espresso Tutorials GmbH manage over 50 projects at once with a team of 8. The company needed... a simple, cloud-based project management tool to organize tasks by category and track deadlines. Redbooth's user-friendly interface and built-in features met all their needs. Using Redbooth reduced their time to market and improved overall work efficiency.
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Airtable helped SUSE speed up campaign execution by 99%. SUSE's marketing team... struggled with data silos and slow, manual processes. They used Airtable to centralize campaign data and automate workflows. Airtable integrated with Salesforce and Marketo. Campaign launches became 60% faster. The team now launches campaigns instantly, with no delays.
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Datto RMM and Autotask PSA helped Acumen Consulting improve efficiency and automate IT processes. Before, staff spent... 5 to 7 minutes on each ticket, manually entering data. With Autotask speed codes, this time was cut by more than half. Datto RMM's automation and endpoint detection features protect against cyberthreats and alert staff to issues early. Integration between the tools made billing, reporting, and ticket resolution faster and easier. Acumen Consulting now delivers better service with less downtime and higher productivity.
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Kaseya 365 helped Affinity Technology Partners, a managed service provider, solve problems with disconnected IT tools and rising costs. Before Kaseya, the... team struggled with manual work and scattered billing. After switching to Kaseya 365, they reduced IT workload and saved time with instant system access and seamless ticket handling. The platform also made their company acquisition easier by aligning operations and speeding up due diligence. Kaseya 365 supported their growth and improved how they worked with clients.
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Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of... 2,000 responses took days. With Insights Explorer, the team now finds key themes in under 5 minutes. This saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Betterworks helped LivePerson revamp its performance management system. LivePerson used Betterworks... to improve goal-setting and OKR adoption, reaching an 85% adoption rate in 45 days. The platform enabled data-driven talent development with advanced analytics. AI-driven tools made feedback and performance conversations easier. Managers and employees found the system easy to use and effective for tracking progress and supporting talent growth.
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SurveySparrow helped N-iX improve customer feedback with automated NPS surveys. N-iX switched from... a basic tool to SurveySparrow for better survey management and insights. The platform let them personalize and automate emails, track detractors, and export data to PowerBI. N-iX closed feedback loops faster and managed their NPS program more easily. They valued round-the-clock support and easy access to survey data.
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SurveyGoo helped Intoware solve data workflow issues by running a B2B market research survey. The survey targeted... UK decision makers in commercial and industrial sectors. SurveyGoo adapted and hosted the survey, reaching 1,000 respondents across engineering, water, rail, and transport. The results gave Intoware insights into business data needs. The data also helped raise Intoware's profile and tailor its software services.
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Customer Thermometer helped CMI get real-time feedback from IT support users. CMI switched from... quarterly surveys to instant, 1-click email surveys. The tool integrated with Autotask, Microsoft Teams, and Slack. CMI used feedback data to reward staff and improve service. Customer Thermometer surveys are embedded in 5,000+ monthly tickets. CMI credits the tool for boosting client retention and supporting company growth.
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Callexa Feedback helped Netzkultur Informationssysteme GmbH improve customer satisfaction. The company used... the Net Promoter Score tool to collect feedback. This made it easy to see what customers liked and what needed work. The feedback process was simple and fast. Netzkultur Informationssysteme GmbH now understands its customers better and can act on their needs.
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LivePerson’s Conversational Cloud helped a leading blockchain company manage 1,000% business growth and over 30 million users. The company replaced... traditional support with Conversational AI to handle 36,000 new support tickets weekly. They achieved a 30-second average first response time, down from 10 days. Average handle time dropped to 33 minutes from 1.5 days. The bot intent match rate reached 92%, improving customer engagement and support automation.
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Aivo's AgentBot and Live helped Nimbi improve customer service. Nimbi used the... virtual assistant to handle 83% of inquiries and reach a 93% resolution rate. The average support time dropped to 1 minute and 40 seconds. The AI chatbot works with human agents to give fast, high-quality answers. Nimbi's team and the virtual assistant now provide 24/7 support and a better user experience.
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Uniphore's composable stack helped Atlassian move faster. Atlassian faced challenges... with speed and flexibility. They used Uniphore's solution to improve their workflow. The new stack made it easier to adapt and scale. Atlassian saw better results and faster project delivery.
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Uniphore's composable stack helped Atlassian move faster. Atlassian faced challenges... with speed and flexibility. They used Uniphore's solution to improve their workflow. The new stack made it easier to adapt and scale. Atlassian saw better results and faster project delivery.
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Uniphore's composable stack helped Atlassian move faster. Atlassian faced challenges... with speed and flexibility. They used Uniphore's solution to improve their workflow. The new stack made it easier to adapt and scale. Atlassian saw better results and faster project delivery.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's... communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw better results in their daily work. The story highlights how Zoom supports business productivity.
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IBM used Demandbase One with Personalization to improve their US Open campaign. They identified over... 9500 accounts, three times more than previous years. Nearly 200 of these were top accounts, double the previous results. Demandbase helped IBM send intent data to sales and create personalized journeys. IBM leaders say Demandbase gives them valuable account insights to personalize client experiences.
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OppGen is a sales agency for small to medium-sized businesses in IT and custom software. They needed accurate... data for outbound campaigns but faced high costs and a 40% email bounce rate with ZoomInfo. They also had to pay for extra email scrubbing services, which made things more complex and expensive. OppGen wanted a better solution for reliable data to improve their sales process.
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Diffbot’s Knowledge Graph helped Centrly speed up their product development. Centrly used Diffbot... to get company data for their market intelligence platform. This let them avoid manual data collection. They could focus on analytics and insights for their customers. The integration gave them a strong data foundation and saved months of work.
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MixRank helped StartApp find new sales opportunities. The platform gave... StartApp access to data they could not reach before. Their sales team found MixRank matched their needs. The tool made it easier to find qualified buyers and build a sales pipeline. StartApp praised MixRank for meeting almost all their sales requirements.
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Lusha Extension helped FortuneTech double their weekly leads from 40 to 80. Sales reps now... book 7 times more meetings per quarter. Training new users takes just 10 minutes. Lusha's accurate contact data saves time and boosts sales productivity. Hubspot integration lets reps export leads instantly, making the sales process faster and easier.
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Seamless. AI started with...two founders who wanted to change sales. They faced big challenges and had little money. They worked hard for three years, earning nothing and living on a tight budget. They built Seamless.AI to help sales teams find leads and close deals. Today, Seamless.AI is a successful platform that helps many users grow their business.
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Revenue Grid helped Rand Simulation automate sales activity capture and improve CRM integration. Rand Simulation wanted... to fix low lead-to-SQL conversions and missed opportunities. Revenue Grid provided sales sequences, 360-degree analytics, and daily revenue signals. Rand Simulation saw a 25% increase in new logo pipeline and a 10% rise in new logo business in 12 months. Sales rep performance and sales efficiency improved.
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FunnelFLARE helped Smart Solutions International (SSI) save time for their sales team. SSI needed to... automate follow-ups and make sales reps more efficient. They used FunnelFLARE to build drip campaigns and automate webinar follow-ups. The integration with Salesforce and other platforms made the process easy. As a result, SSI saved time, handled more prospects, and expanded into new territories.
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Elision's VoiceLink telephony helped Bizcompass automate voice interactions for clients. The solution enabled... instant setup with no code or infrastructure. Bizcompass handled about 1 million calls per month using Indian customer-facing numbers. The voice bot managed routine interactions and improved call pickup rates. The system allowed seamless bot-to-agent handoff and real-time, bidirectional call routing.
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Fixel helped Endurance International Group lower their cost per acquisition (CPA) by 20%. Endurance used Fixel's... user engagement scores to segment audiences for Facebook remarketing. This let them remove unengaged users and target high-intent users. They also used these segments to build Facebook Lookalike audiences. This expanded their reach and improved CPA. Endurance saw better control and performance in their remarketing campaigns.
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Koncert Platform helped BAI Security boost their outbound sales calls from 8,000 to 60,000 per month. Before using Koncert,... BAI Security identified only 30 to 40 opportunities monthly. With Koncert's AI dialer, they now find 160 opportunities each month. This led to a 40% increase in revenue. The sales team can now reach every prospect almost once a month, making their process much more efficient.
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Playbooks by InsideSales helped QuickStart fix sales team productivity and process issues. QuickStart used Playbooks... for better CRM integration and a single dashboard. The sales team adopted the tool in less than a week. They saw a 20% lift in connections, a 30% increase in pipeline, and a 40% increase in close rate. Playbooks made it easier for reps to organize their day and engage customers.
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Intelliverse helped a large data center services provider improve appointment setting and marketing intelligence. The client wanted... more qualified meetings and better brand awareness than their in-house team could deliver. Intelliverse provided a dedicated team and transparent reporting. In 6 months, they generated over 85 qualified prospect meetings, found 50 future interest prospects, and uncovered 35 competitor contracts. The program also disqualified 270 suspects and improved outbound prospecting results.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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Unanet helped Sev1Tech bring two companies together after an acquisition. Sev1Tech moved all... employee and project data from Costpoint to Unanet Financials. The platform let them automate rules for Cost Plus projects and OCONUS work. They gained real-time data visibility and reduced errors. Automated invoicing cut cash cycle time, with some payments received in as few as 5 days.
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Front helps Culture Amp improve team collaboration and customer communication. The platform allows... teams to work together behind the scenes and respond to customers faster. Without Front, Culture Amp would face slower communication and gaps in information. The solution supports customer success by streamlining workflows and keeping all communication in one place. This leads to better service and higher customer satisfaction.
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Salesmate CRM helped Eleva, an IT consultancy, organize leads and simplify sales. The team gained... better visibility into their sales process and saved time daily. Salesmate's kanban boards, pipeline management, and automation tools made follow-ups faster. Eleva improved communication and client experiences with streamlined workflows. The CRM was easy to adopt and configure for their growing team.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Pipefy helped Alvaz manage and centralize employee requests using its portal feature. Alvaz faced challenges... with fast growth and missed deadlines as their team expanded. With Pipefy, they standardized request processes and automated email notifications. This cut request processing time by 50%, reducing it from up to 3 days to less than 24 hours. Managers gained better control and data for decision-making, and the office team saved 3 to 4 hours daily by automating manual tasks.
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CoverDoc uses Zapier and OpenAI to help job seekers create cover letters fast. Writing a cover... letter can take up to two hours. With CoverDoc, users get a draft in just two minutes. Over 55% of users are outside the U.S. and use the tool to improve English writing. CoverDoc grew its user base by 220% in two months without paid marketing.
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Lob's direct mail API helped 120Water speed up regulatory mail delivery by up to 80%. 120Water used Lob... to send 1.8 million compliance letters in about two weeks. The platform cut production timelines from 7–10 days to just 2–3 days. Survey completion rates rose to 30–40% with digital forms. Lob enabled fast, accurate, and personalized mail for compliance programs.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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ScriptRunner helped Bechtle AG automate IT operations. The company faced... high workloads and needed more efficiency. ScriptRunner let Service Desk staff run PowerShell tasks without extra system rights. Staff used a simple web interface to do tasks safely and quickly. Bechtle AG saw 30% time savings for 2nd and 3rd level support. They also lowered costs and improved security. The solution freed up resources for new IT projects.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Slite helped Karhu Helsinki, a digital agency, solve problems with scattered project information and inconsistent documentation. Before Slite, teams... used emails and different apps, causing confusion for clients and staff. With Slite, all project and client data moved into one place. Teams now share updates and documents easily. This improved client onboarding, project kickoffs, and reduced inbox clutter. Everyone stays aligned and up to date.
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Fiix CMMS helped 365 Data Centers replace spreadsheets for tracking maintenance. The team needed... a simple, affordable solution for 17 data centers. Fiix made it easy to track preventive maintenance and projects. Technicians now get automatic notifications for work. PM compliance improved, and reports are easy to pull. Staff quickly adopted the system and can find work order history fast.
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Document360 helped Cymulate improve customer support resolution time. Cymulate needed a... better way to organize and share product documentation. Document360 offered easy content reuse, analytics, and a user-friendly editor. The team can now share links to exact information customers need. Internal usage by customer success teams increased drastically. Cymulate received great feedback from customers and staff.
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Dr. Explain helped Structured...Solutions Inc. replace multiple tools for creating help manuals. SSI used Dr.Explain to publish online documentation from a single source. This improved their website's search engine ranking and reduced support calls. The new manuals gave users a better experience. SSI could also update product changes and release notes more easily.
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USU helped EWERK Group manage cloud operations and optimize IT costs. EWERK Group used... USU solutions to improve IT efficiency and manage IT risks. The company also worked to optimize customer service and improve employee experience. USU's tools supported EWERK Group in utilizing AI for better IT and customer service management. The case highlights digital transformation and automation in IT service management.
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Sococo helped World Wide Technology move to a virtual office. The company needed... to hire more people and work with clients in new ways. Sococo made it easy for teams and clients to meet online from anywhere. WWT sped up its recruitment cycle by 12–24 months and hired top talent worldwide. The virtual office improved communication, saved money, and supported different work styles. Teams now connect faster, train clients remotely, and keep projects moving without delays.
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Mirth Connect helped WellSky build seamless integrations and automate deployment. WellSky used Mirth... Connect to connect systems and improve workflow. The solution made integration easier and faster. WellSky now deploys updates with less manual work. This improved efficiency for their team. The case highlights Mirth Connect's value for healthcare IT integration.
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Brightics AI and AWS helped KEA build a big data platform for electronics companies. KEA needed fast... IoT integration and secure, scalable cloud infrastructure. SamsungSDS designed an AWS-based architecture with data lake, analytics, and visualization tools. The DAMDA platform lets manufacturers and startups enter the market without building their own IoT service. KEA now supports digital transformation and new business models for the electronics sector.
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Crunchbase helped JumpCloud build a strong outbound sales program. Before Crunchbase, JumpCloud... spent hours each week finding and qualifying leads. With Crunchbase, they now find thousands of quality leads in minutes. The Chrome extension cut lead import time from 20 minutes to 5 minutes. Over 30% of qualified opportunities from Crunchbase became customers. Crunchbase is now key to JumpCloud’s sales and marketing success.
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Forrester Decisions helped Equinix improve its channel partner engagement program. Equinix wanted to... revamp its partner portal and boost partner enablement. Forrester worked with Equinix to build a strong case for change. The senior director at Equinix called Forrester indispensable. The partnership led to a better strategy for engaging channel partners.
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Intelligence2day® helped a leading technology company improve market and competitive intelligence. The company struggled... with rapid tech changes, data overload, and slow decisions. With Intelligence2day®, they tracked trends, competitors, and market shifts in real time. They grew AI solutions market share from 15% to 40% in two years. Customer satisfaction rose by 20%. They cut costs by 12% and achieved 15% higher pricing than competitors.
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Impero Connect helps OMRON Social Solutions support railway ticket machines and control systems across Japan. Staff use Impero... Connect to provide remote support, fix errors, and manage devices at both large and unattended stations. The solution lets them stop ticket sales instantly and check machine status from anywhere. OMRON Social Solutions saves on travel costs and works more efficiently. Their team can now troubleshoot distant locations quickly and improve customer service.
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Line Tech is a global digital agency. They use Chat... Outsource to log over 96% of client requests. Customer satisfaction is 90%. Monthly visitors are 120,000. Conversion rate is 62%. They improved response and problem resolution time.
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Kommunicate helped Easybots improve customer service for large enterprise clients. Easybots needed a... flexible, cost-effective chat solution that worked with WhatsApp. Kommunicate provided easy API integration and strong support. Easybots deployed automated chatbots, giving their clients 24/7 support and reducing manual work. The partnership boosted Easybots' reputation and client satisfaction.
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HelpCrunch helped Invisible. io improve their...customer support. Invisible.io needed a modern, customizable live chat for their SmartCloud Connect product. They switched from Tawk.to and other tools to HelpCrunch for better features and GDPR compliance. HelpCrunch offered advanced auto messaging, easy customization, and a user-friendly mobile app. As a result, Invisible.io increased their number of support chats by 32%.
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LivePerson’s Conversational Cloud helped a leading blockchain company manage 1,000% business growth and over 30 million users. The company replaced... traditional support with Conversational AI to handle 36,000 new support tickets weekly. They achieved a 30-second average first response time, down from 10 days. Average handle time dropped to 33 minutes from 1.5 days. The bot intent match rate reached 92%, improving customer engagement and support automation.
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BrandShield helped DFINITY Foundation fight executive impersonation and phishing attacks. DFINITY needed a... solution to detect and remove threats on social media and websites. BrandShield provided AI-powered monitoring and automated takedowns. DFINITY achieved a 100% takedown rate on websites and a 98% success rate on social media. The solution removed hundreds of phishing attempts each month and reduced internal workload.
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Pat Flynn used SamCart to grow his digital business. He started by... sharing his online study guide, which attracted hundreds of thousands of visitors and millions of page views. After realizing people would pay for his content, he made $7,000 in his first month, $200,000 in his first year, and $3,000,000 in six years. SamCart helped him sell digital products, courses, and memberships. Pat became a top digital entrepreneur and a strong supporter of SamCart.
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Enginess, a Canadian digital agency, helped YWCA Toronto upgrade their outdated CMS. YWCA needed a... platform to improve communication and enable online sales. Enginess used Advantage CSP with Snipcart integration to create an e-commerce-enabled website. This solution allowed YWCA to manage content and sales efficiently. The integration provided a seamless experience for both administrators and site visitors.
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Swiftype helped Twilio improve their Help Center search. Before Swiftype, Twilio's... search was not effective and needed a lot of engineering work. With Swiftype, Twilio set up a new search engine in minutes. The support team used Swiftype's dashboard to customize search results and add answers for common queries. Analytics from Swiftype showed what new support articles were needed. Twilio now spends less time on support tickets and users find answers faster.
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Salesforce B2B Commerce Cloud helped emerce GmbH upgrade its B2B e-commerce site. OSF Digital added... marketplace features and software ordering options, like on-demand purchases and subscriptions. They also integrated Flexera for software subscriptions and SAPS4H for product data. The new B2B online store now gives business customers a fast, easy order process, available 24/7.
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OIC Advisors needed a platform to manage projects and interact with customers effectively. They were using... multiple tools like PowerPoint and Excel, which were inefficient. They chose Teamwork.com to consolidate their project management, billing, and client processes. This transition allowed them to track project development metrics easily. They recommend Teamwork.com for making informed business decisions.
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Analytics Plus helped ThinkOn improve IT operations. The IT team... used real-time dashboards to track ticket backlogs and SLA compliance. They reduced unresolved ticket backlogs by 65%. Managers gained better data for decisions. Customers received faster responses and were happier. The team found Analytics Plus easy to use and helpful for building reports.
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Kapta helped Sohonet nearly triple revenue from key account relationship management. Sohonet needed to... improve account planning for large clients as the company grew. Kapta provided a solution to align goals, standardize processes, and boost customer satisfaction. Sohonet used Kapta to structure their account planning from pre- to post-production. This led to higher client engagement and strong revenue growth.
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Giva CustomerService helped mindSHIFT Technologies manage customer service for Aspire Legal Services. They used Giva... CustomerService and Giva KnowledgeManager to improve operations. The solution gave them a powerful hosted platform, high service levels, and 100% uptime. mindSHIFT saw high ROI, reduced support costs, and lower total cost of ownership. The Giva On Demand Software option made it easy to use and reliable.
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Atlassian Cloud products helped Software AG improve security and support innovation. The company moved... to the cloud to protect data and meet compliance needs. Atlassian tools made it easier for teams to work together. Software AG now has better security and can innovate faster.
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Kotobee helped EKCIT move from static PDF whitepapers to interactive digital documents. EKCIT wanted more... control, better engagement, and a personalized experience for IT professionals. Kotobee offered flexible pricing and tailored features that fit EKCIT’s needs. EKCIT now uses interactive surveys and a digital library, receiving positive feedback from clients. No measured metrics yet, but the new system feels more professional.
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Quadrant 2 used Wowza Streaming Engine and Stream Recorders to build Jotto, an AI-driven audience intelligence platform. Traditional feedback methods... were slow and limited. With Wowza, Jotto captures real-time video, audio, and text feedback. The platform uses AI to analyze and report on audience sentiment and trends. Organizations using Jotto saw response rates rise by 50-60%. This led to better engagement, more sales, and improved marketing results.
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Lucid Visual Collaboration Suite helped Devoteam increase marketing leads by 36% year-over-year. The marketing team... used Lucid to brainstorm, map customer journeys, and run campaigns, saving 12.5 hours per year. Meeting participation rose from 50% to 90% with Lucidspark. The sales process shortened from 2 months to 2 weeks for client-facing teams. Devoteam centralized documentation, cutting diagram creation time from 2 days to 30 minutes.
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CenarioVR helped a software and networking tech giant improve compliance training. The company needed... a better way to deliver immersive, multi-platform VR experiences. CenarioVR made it easy to author and rapidly prototype robust training. The solution enabled faster development and more engaging compliance content. The customer valued the platform's ease of use and flexibility for large-scale training.
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MadCap Flare and MadCap Flare Online help IRIS Software Group reduce support demands. IRIS built a... central Help Hub linking all product Help Centers for easy customer access. The team uses single-source, multi-channel publishing to web Help Centers and Salesforce Service Cloud. Topic-based authoring and templates speed up content delivery for 16 products. Collaboration is easier as subject matter experts add content directly for review and editing.
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RingCentral Events helped WomenTech Network host its 2024 Global Conference with over 10,000 attendees and an average session time of 11 hours. The platform enabled... large, interactive, multi-session events with 79% turnout from registrations. WomenTech Network used features like polling, live chat emojis, and matchmaking to boost engagement and networking. The Schedule Upload feature saved time by importing complex agendas. Integration with HubSpot streamlined lead collection and follow-up for future events.
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Formitize helped Utilitarian Support Solutions fix problems with inefficiencies, time delays, and lost paperwork. They used Formitize... modules for CRM, document management, job management, and job scheduling. The setup was easy and support was strong. Formitize made job scheduling and document organization better. The team now works faster and serves customers better.
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Flowfinity's no-code platform helped Latitude Digital build business process apps for its clients. Latitude used Flowfinity... to create custom apps for Ford and Lincoln event staff at 160 auto shows each year. The apps collect data on attendees, vehicles, and competitors. Flowfinity enabled fast app development, instant updates, and real-time reporting. Latitude reduced manual work and improved data accuracy for its clients.
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OneSignal helped Kinsta set up web push notifications in just 15 minutes. Kinsta wanted a... new way to reach readers and boost website traffic after Google limited popups. Using OneSignal, Kinsta saw higher session duration, lower bounce rates, and a 2.5% conversion rate from push traffic. In less than 3 months, push notifications became Kinsta’s third highest organic traffic source. Kinsta uses OneSignal’s segmentation and WordPress plugin to personalize messages and automate notifications.
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CleverTap helped Fhynix improve its customer engagement and analytics. Fhynix saw a... 37% higher onboarding completion rate after using CleverTap. The platform also led to a 30% increase in app launches and a 25% rise in new feature adoption. Fhynix used CleverTap for targeted messaging, real-time analytics, and error resolution. This made onboarding smoother and boosted user activity.
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Readpeak helped ICRON reach B2B companies in Germany with native advertising. ICRON used dynamic... UTM tracking, tested 22 ad variations, and targeted B2B publishers. The campaign delivered over 800 high-quality clicks in one month at an average CPC of €1.20. Ads with real people had 80% higher click-through rates. ICRON reached nine high-value target companies and found English landing pages led to higher engagement.
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PathFactory helped AVEVA deliver dynamic personalization for account-based marketing. Before PathFactory, building... a landing page took months and required lots of resources. With PathFactory and Demandbase, AVEVA now creates personalized landing pages for 80+ enterprise accounts in minutes. The team saved over 700 hours building landing pages. PathFactory supports 60% of AVEVA's pipeline and 70% of bookings in 2024.
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Cloudera wanted to create an engaging virtual event called Cloudera Now 2022. They partnered with... Centerline to produce the event and provide creative assets on a tight timeline. Centerline managed all aspects of the event, including production, set design, and video content. They kept Cloudera updated with weekly calls and shared assets in real time. The event was a success, with high-quality production and an engaged audience. Cloudera was happy with the results and gave positive feedback.
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Uberflip and 6sense helped ContinuumCloud shift from in-person events to a digital-first demand generation and ABM strategy. They used personalized... content, dynamic tags, and targeted campaigns to engage accounts at scale. The team combined first-party and third-party data to prioritize and nurture leads. As a result, ContinuumCloud saw a 267% increase in pipeline, 114.6% more sessions, 99% more site visitors, and a 57.1% rise in page views.
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Realize helped Ziwo drive high-quality B2B leads. Ziwo wanted to... reach more business leaders in the UAE, Saudi Arabia, and Morocco. They used Realize native image ads with Project Agora to target new audiences across the open web. Ziwo reached 33.5 million people in three markets. Realize delivered 40% more leads and a 30% lower CPA than other platforms. Project Agora gave Ziwo strong support and monthly reports.
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Vendavo helped Emerson set fair and profitable prices for a large, global product portfolio. Emerson used Vendavo's... pricing solutions to improve pricing strategies and gain better insights. The tools made it easy to see pricing practices and quickly generate accurate quotes. Emerson saw significant improvements in pricing results and customer satisfaction. The solution supported 29 internal teams and helped build trust with customers.
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PROS pricing solutions helped a Fortune 50 enterprise tech company fix slow quoting and undisciplined pricing. The company used... PROS to give partners and salespeople more autonomy with preapproved discounts and self-service CPQ software. This sped up quote turnaround from days to two hours and raised automatic approval rates from 10% to 80%. The company gained 12,000 new partners, saw a 111% increase in quotes, and achieved $400 million in incremental revenue. Margin improved by 200 basis points.
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Flexpricer CPQ for Salesforce helped SenSys Technology Group fix slow and error-prone quoting. Before, sales reps... spent up to two hours making quotes and often made pricing mistakes. The company could not track recurring revenue or billing well. After using Flexpricer, SenSys sped up quoting by over 90%. Now, quotes take less than 10 minutes and recurring revenue is under control.
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Kugamon helped Copado improve their quote to cash process in Salesforce. The Copado operations... team used Kugamon to scale their workflows. The CEO led organized training sessions and provided clear setup guidance. The team saw incremental improvements after the first phase of deployment in late 2020. Copado's operations team is happy with the user experience and automation features.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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QuestionPro helped Digital Hands integrate customer satisfaction surveys with Salesforce. com. Digital Hands...wanted to send follow-up surveys after support calls and get real-time alerts for low satisfaction scores. Using QuestionPro's Salesforce integration, they automated survey delivery and created custom alerts. Management now has a dashboard to track satisfaction scores for each support rep. The solution made it easy and affordable to monitor customer feedback and improve service quality.
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OpenWeb used Jigsaw’s Perspective API to test real-time feedback and nudges for reducing toxicity in online discussions. The study analyzed... 400,000 comments from 50,000 users across sites like AOL, Salon, and Newsweek. 34% of users who received a nudge edited their comments, with 54% making them permissible. The platform saw a 12.5% increase in civil and thoughtful comments. OpenWeb’s solution shows technology can improve online community moderation and engagement.
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Algoworks identified that Salesforce's Opportunities Manager was not user-friendly and lacked innovative features. To address this,... they developed the Algoworks Opportunities Manager (AWOM), a native Salesforce app. The app provides a pipeline view for opportunities, allowing users to see and manage them easily. Users can drag and drop opportunities to change their state, and vital details are visible at a glance. This solution improved the user experience and efficiency in managing sales opportunities.
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CANDDi helped Sapphire Systems improve their digital marketing and sales lead generation. Sapphire needed a... tool to use data from outbound email campaigns to target prospects. CANDDi provided marketing performance monitoring, visitor profiles, and seamless email integration. Sapphire used CANDDi to personalize outreach, segment markets, and track website engagement. The platform enabled Sapphire to make data-driven changes and plan future campaigns. The business development team found the insights so valuable they considered hiring a full-time staff member for CANDDi.
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ProveSource helped Simply Schedule Appointments boost sales by $4,500 in one year. The company wanted... to increase conversions and chose ProveSource for its social proof notifications. After adding ProveSource, new customers saw real-time activity, which built trust and credibility. The tool was easy to set up and required little maintenance. Simply Schedule Appointments saw a clear rise in conversions and ROI.
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Distribution Engine helped Tebra fix lead and case routing after a merger. Tebra unified their... systems and used Distribution Engine to automate assignments and manage rep availability. They saw a 95% drop in lead assignment errors. Response times improved by 40%. Lead conversion increased by 30%. Tebra now delivers faster, more accurate service and better customer experiences.
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LeadGenius helped Snowflake improve its account-based marketing. Before LeadGenius, only... 50% of Snowflake's 2500 enterprise accounts had full coverage of key contacts. After 6 months, incomplete accounts dropped below 15%. LeadGenius enabled Snowflake to identify decision-makers and build key personas. This made Snowflake's marketing and sales more data-driven and efficient.
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Medallia helped ADP drive transformational change in customer experience. ADP used Medallia's... platform to collect feedback and improve service. The solution enabled ADP to act quickly on customer insights. This led to better customer satisfaction and operational efficiency. Medallia's technology supported ADP's global programs and secure data management.
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Marquis Software used SMS reminders to help US probation officers reduce parole no-shows. They integrated SMS... reminders into their eOMIS system. This solution led to a 43% drop in missed parole appointments. The system improved appointment management for probation officers. Marquis Software showed how technology can help public safety teams.
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Plivo helped Advania restore SMS notifications for INNA, used by 90% of Icelandic colleges, after a major carrier outage. Advania integrated Plivo’s... SMS API in just two days, replacing outdated local services. Plivo’s API made it easy to switch providers and track message delivery. The new system eliminated message delays and improved service reliability. Advania now uses Plivo for other products, making SMS integration simple and fast.
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Moving Intelligence used Service cloud voice, Amazon connect, and Whatsapp to unify customer interactions and streamline operations. The company faced... challenges from fragmented systems after acquisitions, leading to high operational costs. The new solution gave MI a single view of the customer, improved communication, and enabled omnichannel support. Call abandonment rates dropped below 15%. Case resolution times fell from 15 days to 3 days. MI now integrates new acquisitions smoothly and has stronger customer relationships.
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VMware had a problem with a fragmented video environment because they used different vendors for different needs. This made it... hard to manage training and video content for customers, partners, and employees. They switched to Kaltura to bring all their video tools and training into one place. Now, VMware has a single source of truth for video distribution and analytics. This helps them track live and on-demand video use and get data to improve customer engagement.
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pCloudy used Ant Media Server to improve their mobile app testing platform. They needed low-latency,... high-quality video streaming for live app testing across many devices. Ant Media Server provided real-time streaming and adaptive bitrate features. This helped pCloudy increase user engagement and get better feedback during testing. The solution scaled well as their user base grew.
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VMware by Broadcom used Adobe's content supply chain, including Frame. io and Workfront,...to manage content creation for their global VMware Explore conference. The challenge was handling 400 project requests and 2,000 internal clients with a team of 24 creatives. Adobe's tools helped centralize workflows, assign resources, and streamline video and photo production. As a result, VMware produced nearly 1,000 assets, repurposed content globally, reduced manual tasks by 60%, and cut revisions by 20%, saving tens of thousands of dollars per year.
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Akamai needed to scale video production without increasing its budget. The company faced... challenges with traditional video creation methods, especially during remote work. They used Socialive to record, edit, publish, and livestream videos. This cloud-based platform allowed Akamai to create professional videos efficiently. As a result, they reduced reliance on expensive production agencies and improved video quality across the organization.
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Snov. io helped PVcase...lower their email bounce rate from 15% to less than 5%. The team used Snov.io’s Email Finder and Email Verifier to find over 60,000 business email addresses. Their open rate increased from 50% to 65%. New sales hires learned Snov.io in minutes. PVcase saw better data quality and higher productivity with Snov.io.
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Startup Development House used Woodpecker to win new clients with less effort. Before Woodpecker, they... struggled to find a tool that matched their needs for outbound campaigns. With Woodpecker, they personalized emails and followed up with prospects more easily. They saw better results in getting valuable clients. The company now uses Woodpecker to support their growth and client acquisition.
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Kickbox helped Commvault improve their email strategy. Commvault had problems... with invalid signups and poor email deliverability. They used Kickbox’s automated email verification API in their web forms and event lists. This reduced email bounce rates and made trial signups more efficient. Commvault saw better data quality, lower costs, and higher customer engagement.
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Hornetsecurity helped A&N Systems, a UK-based MSP, balance features and price for their SME clients. The company chose... Hornetsecurity for its strong email security, usability, and competitive pricing. A&N Systems used Hornetsecurity’s 365 Total Protection Enterprise Backup to support clients like Adoption Matters. Migration was smooth, and customer feedback has been very positive. The solution’s management panels and integration features added great value.
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EVS7’s Dolphin Power Seller helped Infinite Group Inc. (IGI) build an... in-house lead generation team. IGI struggled with basic phones and needed more calls and better team organization. After switching to Dolphin Power Seller, IGI saw a 333% increase in dials per employee, 80% more connections per call, and 150% more appointments per call. The software was easy to use and saved agents time with voicemail automation. IGI now runs a more efficient and successful inside sales team.
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Turbonomic needed a better way to use their employees to reach customers. Their old tool... was expensive and few employees used it. They switched to a new solution and set it up at no cost. They saw an 84% increase in employee adoption. Employees shared more in one week than they did all of last year. Turbonomic also cut their overall costs by 63%.
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Oktopost helped Cosmo Consult improve lead scoring by integrating social media engagement data into their CRM. The company used... Oktopost with Microsoft Dynamics 365 to track likes, shares, and comments from LinkedIn. This made it easier to see how social media influenced marketing qualified leads. Cosmo Consult achieved 26,000 LinkedIn followers and could measure the increase in MQLs from social media. The new process gave better visibility into lead quality and improved the sales pipeline.
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Sociality. io helped adesso,...an IT consultancy, improve their marketing workflow. The marketing team used Sociality.io for competitor analysis and monthly reporting. The Analytics and Competitor Analysis modules made reporting faster and easier. Reports that once took hours now take just half an hour. This allowed the team to focus more on strategy and content, boosting productivity.
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Salesforce B2B Commerce Cloud helped emerce GmbH upgrade its B2B e-commerce site. OSF Digital added... marketplace features and software ordering options, like on-demand purchases and subscriptions. They also integrated Flexera for software subscriptions and SAPS4H for product data. The new B2B online store now gives business customers a fast, easy order process, available 24/7.
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LM-X License Manager helped EDALab s. r.l. manage different...license types for their HIFSuite tool. EDALab needed flexible licensing for the Electronic Design Automation market. They chose LM-X for its competitive pricing and strong customer support. LM-X was easy to integrate and allowed custom licensing features. EDALab improved their software licensing with LM-X’s custom hostid check function.
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Snow Software SAM helped Panasonic Information Systems Company Europe fix software asset management problems. The company had... trouble with manual processes and high audit fees. Snow SAM gave them better control and transparency. They recovered 450 unused licenses and saw $100,000 in potential Microsoft license savings. The solution made it easier to manage both on-premises and cloud software for 12,000 users.
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Ombud helped CSG standardize its global bid process. CSG reduced collaborators... per bid by half and now uses over 5,000 approved responses for RFPs. New team members learn Ombud in just 20 minutes. 35% of content is reused, and 30% of each bid uses curated material. CSG now delivers quality responses faster and captures more business opportunities.
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WeSuite helped Wycliffe Technologies, a smart building systems integrator, speed up their sales process. Wycliffe needed a... CRM and quoting tool to handle complex proposals and remote work. WeSuite integrated with their PSA catalog, saving time on estimates and reducing errors. Automated workflows and reporting improved efficiency and increased their close ratio. The team now creates professional, customized proposals faster and tracks client needs more easily.
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DocFlite helped Reality Solutions improve their quoting process. Their old proposal... system was slow, costly, and hard to support. DocFlite made quoting faster and easier. Multiple users can send quotes and use approval stages. Job sheets are created automatically when quotes are accepted. Templates include all pricing, making the process flexible for one-off and recurring costs. Reality Solutions now has better visibility and metrics for sales operations.
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Powtoon helps TIBCO create engaging, story-based training videos. TIBCO needed to... train over 1,000 employees and 200 managers on company processes during the COVID-19 lockdowns. Powtoon’s character builder and templates let TIBCO make high-quality, customized videos quickly. Employees enjoy short, bite-sized videos that fit their busy schedules. TIBCO received positive feedback and found video training more effective than PDFs.
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Piktochart helped T. White Parker Associates,... an IT and management solutions firm, improve their visual communication. Before Piktochart, they struggled with complex and time-consuming design tools. After using Piktochart, they created better presentations and documents. This helped them stand out from competitors and win client trust. Piktochart made it easier for the firm to convince and win new clients.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Crystal Knows’ Personality Data API helped Slalom Element Labs create immersive, emotionally intelligent experiences. The team used... Crystal’s DISC data in AR headsets to show live personality insights during face-to-face meetings. This helped 50 strangers connect easily at the Fast Company Innovation Festival. Slalom also built AI avatars that adapt to users’ personalities and emotions. Real-time personality data made communication more human and empathetic.
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Nimble helped headhuntr. io organize millions...of candidate profiles and sales contacts. The company switched from spreadsheets and email to Nimble CRM for better contact management. Nimble's integration with Office 365 and social media made it easy to enrich profiles and automate sales tasks. The sales team doubled in six months after using Nimble. Group messaging and automated tracking improved outreach and sales effectiveness.
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Nutshell CRM helped SkySpecs organize their B2B customer data and sales process. Before Nutshell, SkySpecs... struggled with scattered communications and a reactive sales approach. Nutshell let them centralize customer info, set reminders, and structure their sales workflow. This improved their sales cycle efficiency and customer relationships. The CRM adapted as SkySpecs grew, supporting their needs as a startup in automated inspections.
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Workato helped Nutanix automate security ticket management and VM provisioning. Nutanix used Workato... to create and assign tickets directly from Slack, speeding up response times. VM provisioning dropped from weeks to under 10 minutes for 2,500 VMs. The IT team achieved 100% SLA and assigns tickets twice as fast. IT NPS increased to over 90 and service capacity grew by 30% in one year.
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G-Connector helped Why Minded automate Salesforce report exports. The VP of... Marketing used to spend hours each week manually collecting data for pipeline meetings. G-Connector now pulls reports into Google Sheets automatically. Teams get real-time data without extra Salesforce licenses. Manual work is gone, saving at least 15 times the tool’s cost each year. The solution gives live, shared access to key data for Marketing, Customer Success, and Finance.
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Nextcloud uses HackerOne for its security program. Over 100 hackers... help Nextcloud find and fix vulnerabilities. Security is a key part of Nextcloud's business strategy. HackerOne's platform supports Nextcloud in keeping its services secure. The case study highlights how hacker-powered security is central to Nextcloud's approach.
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Onclusive helped Extreme Networks prove the value of PR with real data. The communications team... used Onclusive’s measurement framework to track PR’s impact across the customer journey. They connected PR activity to website traffic, lead generation, and revenue. Automated sentiment analysis and social media data showed what content worked best. PR Attribution™ let them assign dollar amounts to PR results. This changed how executives saw PR, making it a strategic business driver.
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iPR Software helped Xerox Corporation update its global online newsroom. Xerox needed a... system that was easy to manage and could support multiple languages. iPR Software created a seamless template for six languages and integrated financial data for investors. The solution included a mobile version for journalists and users. The new newsroom made it easier for Xerox to share news and financial data worldwide.
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Cognigy Voice AI Agent helped DATEV, a top German IT service provider, handle over 1. 5 million support...calls each year. The AI Agent managed phone authentication with over 99.9% success. It reduced average handling time for routine questions. The solution improved user experience for both business users and legal experts. DATEV kept high data protection standards while easing pressure on service teams.
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Automation Anywhere and AWS helped Alight automate claims processing. Alight used Automation... Co-Pilot and AWS AI services to extract and validate receipts. The Claims AI Agent flagged issues for review and improved with real-time feedback. Alight achieved 95% accuracy in check processing. They cut call volume by 50% and made processing 6 times faster.
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Hexaware used Genesys Cloud to improve customer experience. They wanted to... deliver better service at scale. Genesys Cloud helped them personalize interactions and use AI-powered automation. The solution made it easier to manage customer journeys. Hexaware now delivers faster, more efficient support with Genesys Cloud.
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Talkdesk Agent Workspace helped Barco improve remote work and customer communication. Barco used Talkdesk... Ring Groups to set up local numbers for their inside sales team. This change led to a 90% call answer rate. The Talkdesk for Salesforce integration made caller identification easier. Barco's team now responds faster and gives a better customer experience.
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Agora used the InEvent platform for their Real-Time Engagement 2021 event. They needed an... interactive venue for speakers and experts to engage with the audience. The platform helped them create a landing page with all event information. It also enabled multiple breakout sessions and group rooms. This supported their goal to promote engagement and showcase real-time voice and video technologies.
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Bullhorn used Validar and Swoogo to power Engage London 2024, their key demand generation event. They needed to... track every attendee's journey and quickly deliver data to sales. Validar provided onsite registration, badge printing, session tracking, and vConnect for Salesforce integration. Bullhorn delivered attendee data to sales in under 48 hours, their fastest ever. This helped sales teams personalize follow-up and track event-driven pipeline revenue in Salesforce.
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EGroupware helped Kommunale Immobilien Jena DV-TK manage IT services for municipal authorities. They chose EGroupware... for its maturity among open source solutions. The team uses calendar, infolog, address book, and mobile device sync modules. With 20 employees, they support 1300 workstations and over 90 locations. EGroupware is one of about 250 software applications they use.
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IceWarp helped Business Integrated Technology Solutions LLC grow as a reseller in the US market. The company used... IceWarp to provide L1 tech support and resell the solution. This partnership opened new business opportunities. The story highlights the benefits of joining the IceWarp Partner Program. IT resellers can expand their reach with IceWarp's platform.
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Gainsight helped Harri improve customer retention and drive revenue. Harri used Gainsight... Customer Communities, Customer Success, and Product Experience products. These tools gave Harri a single hub for self-service, helped drive retention, and improved user adoption. Harri operates in the technology sector and serves EMEA and North America regions.
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Webtrends Optimize helped Identity Guard improve their website with AB testing and multivariate testing. The team used... data instead of opinions to make changes. They tested buttons, images, and page layouts. One experiment led to a 20% increase in conversions. The company now runs its own web optimisation program using Webtrends Optimize.
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Organilog used Payfacile to manage its online subscription payments. The founder, Tony... Archambeau, needed a simple way to let users upgrade from a free plan to paid features. Payfacile made it easy for customers to subscribe and for Organilog to handle recurring payments. The main benefit was the simplicity for both users and the company. Organilog offers a free base plan and paid packs, with Payfacile enabling quick upgrades.
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ProSites used BlueSnap's Global Payment Orchestration Platform to simplify payments. They wanted to... reduce costs and increase sales. BlueSnap provided modular technology and payment expertise. ProSites benefited from easier payment processes and support. The platform helped them improve their business operations.
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Salestrail helped Vectra automate sales activity logging. Before, Vectra's sales... team spent many hours on manual admin work. This led to errors and poor Salesforce data. With Salestrail, Vectra logged over 400 meetings and 500 emails in Salesforce. The tool was easy to use and had high adoption. Vectra now uses better data to make sales decisions and scale what works.
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Dynatrace and Keptn helped avodaq speed up its move to Kubernetes by a year. avodaq used Dynatrace’s... AI and automation to build a smart, automated delivery pipeline. This made it easier to release better software and stop bad code from going live. The team now works faster and with more confidence. avodaq’s consultants use what they learned to help their own customers with cloud operations.
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EMS workplace management software helped Data Integration Company streamline room bookings. The company used... the software to make better space management decisions. This improved efficiency in their workplace. The solution made it easier to manage rooms and resources. The company can now make informed decisions about space use. EMS supports their workplace management goals.
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Lumia helped Lou Reese, a software engineer, transition into a personal growth coach. Lou faced challenges... balancing financial and time commitments while starting a coaching business. Lumia's program and community supported Lou in building coaching skills and finding clients through personal networks. Lou now coaches part-time, aiming for a full-time practice, and values authentic, person-to-person connections over social media marketing.
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BrightEdge helped IBM improve its SEO practice. IBM switched from... an internal tool that limited tracking and data integration. With BrightEdge, IBM migrated large amounts of data and set up a new SEO framework. IBM saw a 6% increase in organic traffic and a 13% rise in traffic engagement. Product owners now use dashboards to track performance and focus on key keywords. IBM also expanded SEO solutions internationally using BrightEdge’s ContentIQ.
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Conductor helped Wolters Kluwer increase organic visibility by 400%. The company faced... challenges with siloed teams, inconsistent content, and poor SEO performance. Conductor provided a unified platform for SEO and digital marketing. This enabled better collaboration and improved search rankings. Wolters Kluwer saw measurable growth in website traffic and discoverability.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault... struggled with scattered content and no clear strategy. Kapost provided a single source of truth and improved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Cloudo helped ZebZap fix problems with communication and workflow. ZebZap had trouble... with scattered messages, missed deadlines, and hard-to-find data. Cloudo gave them one place for messaging, project management, and storing files. ZebZap now works together better, finishes projects on time, and finds information easily. Cloudo also lets them grow without slowing down.
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Persona uses Twilio Verify and Lookup to improve user verification. The solution helps... them check user identities and prevent fraud. Data is collected based on search terms. This makes the verification process safer and more reliable. Persona benefits from better security and trust for their users.
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Front helps Culture Amp improve team collaboration and customer communication. The platform allows... teams to work together behind the scenes and respond to customers faster. Without Front, Culture Amp would face slower communication and gaps in information. The solution supports customer success by streamlining workflows and keeping all communication in one place. This leads to better service and higher customer satisfaction.
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Yext Listings helps Thryv automate business listing updates for small business clients. Thryv integrated Yext... into their own platform, syncing 1.4 million profile updates across 163,000 locations and over 200 publishers in 2023. Locations connected to more than 75% of the publisher network saw 43% more clicks on Google. Thryv relies on Yext's APIs and support to operate efficiently with a lean team. The partnership saves Thryv's customers up to 20 hours per week.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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MangoApps helped symplr improve their intranet and internal communication. Melissa Hoyos, Director... of Internal Comms at symplr, led the project. She used her experience with SharePoint to guide the process. The team focused on leadership buy-in, asking the right questions, and involving everyone. The new intranet made communication better for employees.
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Persona uses Twilio Verify and Lookup to improve user verification. The solution helps... them check user identities and prevent fraud. Data is collected based on search terms. This makes the verification process safer and more reliable. Persona benefits from better security and trust for their users.
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Salesforce B2B Commerce Cloud helped emerce GmbH upgrade its B2B e-commerce site. OSF Digital added... marketplace features and software ordering options, like on-demand purchases and subscriptions. They also integrated Flexera for software subscriptions and SAPS4H for product data. The new B2B online store now gives business customers a fast, easy order process, available 24/7.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI,... Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Copado wanted to improve their sales team's efficiency and performance. They used SalesHood's... Revenue Enablement Platform to achieve this. In 90 days, they saw a 67% increase in win rates and a 25% increase in average selling price. The platform helped streamline sales processes and improve productivity. Copado's sellers closed more deals faster, standing out from the competition.
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Mindtickle helps Data Axle improve sales readiness. The team uses... Mindtickle’s sales readiness platform and Call AI to ramp up sellers fast. They get better insight into sales calls and coach reps to close more deals. Data Axle saw 95% adoption of Call AI and 5,900 call recordings. New rep onboarding time dropped by 30-40%. The team now measures call performance and uses insights for coaching.
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Pagefreezer helped a global technology company improve its eDiscovery process for Workplace from Meta data. The legal team... faced slow, manual searches and screenshot collection. With 50,000 users and over 300,000 groups, this was not practical. Pagefreezer streamlined the process, reduced manual work, and made data ready for eDiscovery platforms. The solution also kept data secure and avoided extra data storage needs.
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Postman Pat API helped Mimecast save time for its professional services team. The team needed... a faster way to create complex email security policies. Postman Pat API reduced policy creation from days to seconds in some cases. This sped up customer implementation and freed up time for other projects. Mimecast plans to expand the API for future migrations and projects.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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Dell Technologies needed a better way to manage their Proven Professional Knowledge Sharing program. They used Submittable... to bring all their tools and processes into one place. The transition was smooth and easy for everyone involved. Submittable made it easier to review submissions, collect feedback, and keep data reliable. Judges and authors found the platform simple and helpful. The software also helped Dell run anonymous reviews and follow strict bias guidelines.
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A global technology company faced challenges with their IWMS implementation. JLL helped them... improve space management and lease administration. They managed over 50 million square feet and 800 properties. JLL scaled services to match the company's growth. The partnership continues to deliver long-term value.
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Docusign eSignature for Salesforce helped Calendly boost e-signature transactions by 832%. Calendly replaced PandaDoc... to automate agreements and improve sales workflows. The integration with Salesforce let reps generate and track documents in one place. This change made it easier to close deals and improved both employee and customer experience. Security, trust, and ease of use drove adoption across the company.
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Filestack helped Codementor improve file uploads in their ed-tech app. Codementor needed a... better way for users to share files with mentors before live sessions. They chose Filestack for fast setup and easy integration. The team spent just 1 hour on initial implementation and 2 hours customizing the UI. Users and mentors are happy with the new upload features. Codementor saw high ROI and quick results from using Filestack.
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OpenEdge powers the Kechie Inventory Management solution for My Office Apps (MOA). MOA needed a... reliable way to help New Life Centers manage large donation volumes. The OpenEdge platform enabled MOA to build a user-friendly, scalable ERP system. Over 200 nonprofits now place and track orders online. The system delivers 99.9% uptime, letting New Life focus on helping families instead of fixing tech issues.
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RollWorks and LinkedIn helped TELUS International improve account-based marketing. TELUS faced challenges... reaching key decision-makers in complex sectors. By integrating RollWorks with LinkedIn, TELUS targeted and engaged accounts more precisely. In 2023, they reached over 76% of accounts and achieved a 0.21% click-through rate on LinkedIn campaigns. The solution used LinkedIn’s Lead Gen Forms and RollWorks’ analytics to deliver better results.
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Paylocity helps CloudBolt automate payroll and finance tasks. CloudBolt used Paylocity... to cut manual work and manage costs as it grew fast. The finance team now automates accounts payable and gets real-time visibility. Paylocity lets CloudBolt manage payroll and expenses in one system. The platform streamlines bill approval and expense reporting. CloudBolt's teams save time and stay efficient with Paylocity's integrated HR and finance tools.
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Solugenix had too much manual work and poor reporting in their service desk. Their old phone... system did not work well with ServiceNow and was hard to scale. They used 3CLogic’s voice solutions to add voice self-service, smart routing, and automation. This made reporting better and reduced manual work. They cut talk time by 6,000 minutes per month, redirected 20% of password resets to SMS, and cut vendor escalation response time by 78%. They also saved 4 minutes per incident and got rid of 45,000 emails in a year.
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TrueProfile. io used ReferralHero...to launch a referral program for its healthcare hiring platform. The goal was to drive user growth and build trust in the hiring process. Ambassadors earned $5 in credits for each successful referral. The program featured a simple participant flow and easy sharing tools. As a result, TrueProfile.io gained 5,000 referrals, expanding its trusted professional network.
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Formstack suite helps Formstack HR automate work and boost productivity. Caitlin uses Formstack... Copilot, Forms, and Docs to cut time spent on performance reviews with less admin work. Antonio uses Forms to build employee engagement surveys with conditional logic and easy data transfer. The team gathers feedback with less oversight, streamlines reviews, and launches low-cost surveys. Visually engaging, secure forms save time and energy for everyone.
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Salesforce and ReactJS helped eRecruiter solve list view limits. The new app... removed the 15-column cap and added fast filters for every column. Users can now see up to 50,000 records in a list. Inline editing and custom URLs make work easier. eRecruiter praised Craftware for expert Salesforce support.
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Veloce built a new CPQ system for a tech giant. The tech giant... needed to solve complex product configuration problems that existing CPQ tools could not handle. Veloce created a fast, easy-to-manage CPQ engine. The prototype could generate solutions from natural language descriptions. The tech giant saw a process that took 20 days automated in less than a second.
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CaliberMind helped NetApp improve marketing analytics and sales alignment. NetApp needed to... reduce noise in marketing engagement and deliver clear signals to sales. CaliberMind's Surge Scoring surfaced only the most engaged accounts and sent actionable alerts to sales. NetApp cut SDR lead pursuit time in half. The solution helped NetApp bridge the gap between marketing and sales with AI-driven insights.
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Gong helped SoftServe improve team alignment and productivity. SoftServe used Gong... to find gaps in their sales and delivery process. The platform gave them real-time data to support decisions. This led to new roles, better coaching, and smarter hiring. Teams in Ukraine used Gong to boost productivity and adapt quickly. Leaders gained insights into customer needs and team performance.
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LobbyGuard helped Quadient replace an insecure visitor logbook with an automated visitor management system. The new system... scans IDs, tracks visitors, and alerts staff if someone is not approved. Quadient improved privacy and security, protecting data and intellectual property. The receptionist found her job easier and front-desk security stronger. Quadient uses LobbyGuard at both its Connecticut headquarters and Texas service center.
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HubSpot used BHN Rewards to streamline their market research rewards process. They needed a... way to efficiently manage and send digital rewards to customers who participated in their research. By using BHN Rewards, they could organize campaigns into folders and track email deliverability. This made it easy to resend rewards if needed. The platform allowed them to send rewards quickly, usually within 24-36 hours, and maintain a high claim rate. The support from BHN Rewards was responsive and helpful, making the process smooth and efficient.
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A tech company had delays with their cloud migration from a previous Atlassian partner. ServiceRocket took over... the project. They finished the migration in 10 weeks. The company saved 20% of their budget. Good communication and fast work built trust. The company later worked with ServiceRocket to set up JSM for their HR team.
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Secutech Automation uses Salesforce to improve customer relationships. They have over... 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B... testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low emission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.
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Asana needed a media intelligence solution to support its communications strategy. They chose Meltwater... to monitor media and gather insights. Meltwater's tools helped Asana save time and improve media strategy. The Media Impact Index provided a way to measure media impact accurately. Asana's communications team now focuses more on storytelling and engaging publications. Meltwater's reports and services help Asana track performance and highlight successes.
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Docubee helped Madison Cloud improve their eSignature process. Madison Cloud needed... better Salesforce integration, which DocuSign could not provide. Docubee offered this integration and strong customer support. Madison Cloud now sends NDAs, contracts, and forms easily. The company values Docubee’s responsive team and partnership approach.
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Vartopia helped Nutanix improve deal registration and partner engagement. Nutanix needed better... processes and visibility for its growing channel. Vartopia integrated with Salesforce and provided a streamlined portal for partners. Nutanix saw a 43% increase in deal registrations in the first quarter. Deal approval times became 40% faster. The solution made it easier for sales and marketing teams to track and manage opportunities.
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Shippo helped Mann Consulting scale its shipping operations after the pandemic. Mann Consulting needed... to ship laptops for clients who moved to remote work. Manual label creation became a bottleneck as daily shipments grew from 4 to 40. Shippo's API integrated with Mann's custom software and let them use their FedEx rates. This made shipping faster and improved customer satisfaction.
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Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B... testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low emission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.
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Sococo helped World Wide Technology move to a virtual office. The company needed... to hire more people and work with clients in new ways. Sococo made it easy for teams and clients to meet online from anywhere. WWT sped up its recruitment cycle by 12–24 months and hired top talent worldwide. The virtual office improved communication, saved money, and supported different work styles. Teams now connect faster, train clients remotely, and keep projects moving without delays.
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Lunio helped Canto stop fake demo sign-ups from paid search. Canto used Lunio’s... tracking to find and block invalid traffic, including bot activity from BrandVerity. This cut invalid traffic by 79.17%. In two months, Canto increased its qualified pipeline by $350,000 and saved $67,400 in ad spend each month. Lead quality improved fast, and more real users signed up for demos.
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