headhuntr.io
- Information Technology And Services
Nimble helped headhuntr. io organize millions of candidate profiles and sales contacts. The company switched from spreadsheets and email to...Nimble CRM for better contact management. Nimble's integration with Office 365 and social media made it easy to enrich profiles and automate sales tasks. The sales team doubled in six months after using Nimble. Group messaging and automated tracking improved outreach and sales effectiveness.
Slalom Element Labs
- Information Technology And Services
Crystal Knows’ Personality Data API helped Slalom Element Labs create immersive, emotionally intelligent experiences. The team used Crystal’s DISC data... in AR headsets to show live personality insights during face-to-face meetings. This helped 50 strangers connect easily at the Fast Company Innovation Festival. Slalom also built AI avatars that adapt to users’ personalities and emotions. Real-time personality data made communication more human and empathetic.
Driving ROI and results: Understanding the Impact of Social CRM in Insurance
Saskatchewan Blue Cross
- Insurance
Sales Creatio, Marketing Creatio, and Service Creatio helped Saskatchewan Blue Cross improve customer service and technology. The company needed a... scalable, customizable CRM and automation platform. Creatio delivered end-to-end sales management, automated workflows, and advanced analytics. Staff performance increased by 25%. Fast deployment led to rapid ROI and better operational transparency.
Driving ROI and results: Understanding the Impact of Social CRM in Pharmaceuticals
Genoskin
- Pharmaceuticals
Nutshell CRM helped Genoskin replace Excel and Teamleader for sales tracking. The team found Nutshell easy to use and quick... to adopt. The CEO and European sales team fully embraced the tool. Support from Nutshell was responsive and creative, helping with the transition. Genoskin's revenue roughly doubled in the last year after implementing Nutshell. The company is now expanding to new markets.
Simplify360 helped ITC Limited improve customer engagement and decision making. ITC used Simplify360’s omnichannel platform to track conversations for 25... brands. They integrated data from social media, e-commerce, and over 100 sites. ITC gained real-time insights and analytics for marketing and product decisions. The platform enabled monitoring of 25 brands and 1000 sources from one dashboard.
The Social CRM Blueprint for Better Selection Decisions in Banking
Kotak Mahindra Bank
- Banking
Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead management and loan processes. This helps approve loans... faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
Driving ROI and results: Understanding the Impact of Social CRM in Telecommunications
OpenPhone (now Quo)
- Telecommunications
Notifier helped OpenPhone, now called Quo, get their first 1,000 customers. The founders used Notifier to monitor Reddit for relevant... conversations and competitor mentions. This let them join discussions and connect with early adopters, all with a $0 marketing budget. Notifier turned social listening from a manual task into an automated process. OpenPhone grew to over 100,000 customers and raised $105 million. They still use Notifier for brand building, customer support, and market research.
