Success Stories | Customer Results & Use Cases in the Telecommunications

Quickbase helped Zoom Fibre save about $900,000 each year by automating key business processes. The company replaced chaotic spreadsheets with... custom apps for project management, customer engagement, HR, finance, and risk management. Data accuracy improved from 75% to 99%, and employees gained up to 2 extra hours daily. Zoom Fibre no longer needs outside developers for custom work. Quickbase gave the team control, scalability, and transparency as they grew.
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SuperOffice CRM helped Odyssey Systems boost telesales efficiency by 35%. The company replaced paper-based processes with a central information system.... This made it easy for staff to access customer data and manage tasks. Odyssey Systems grew turnover from £500,000 to £4,000,000 and increased headcount by 400%. The CRM's flexibility and scalability supported rapid business growth and award-winning customer service.
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POYNTING used eWay-CRM to connect teams across South Africa, Europe, and the USA. The company needed to manage sales, marketing,... and projects while improving collaboration. eWay-CRM integrated with Microsoft Outlook, making it easy for staff to adopt. The CRM helped POYNTING automate information sharing, track campaigns, and manage complex projects. This reduced admin work and let teams focus on closing deals.
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Soffront CRM helped Dial Telecom Romania improve customer service and internal communication. The company automated workflows and enhanced customer information... management. Customers now access invoices and support easily through a portal. Staff respond faster to feedback and complaints. Productivity increased with process automation and flexible workflows.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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IMTC used NetHunt CRM to automate sales processes and manage client data. The team created client folders and tracked deals... using reporting features. Managers set and monitored team goals in real time. NetHunt CRM supported SMS marketing and customer reward campaigns. IMTC maintained team momentum and improved client relationships with NetHunt CRM.
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Swisscom migrated its blue TV analytics system from an on-premises data warehouse to AWS Redshift with help from b. telligent. The project...aimed to modernize infrastructure, cut costs, and boost scalability. Swisscom integrated advanced machine learning models and automated reporting using AWS Lambda and SageMaker. The migration reduced technical complexity and maintenance, freeing up resources for innovation. The new cloud-based solution improved analytics performance and set the stage for future advancements.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Cradlepoint used Sendoso to scale its account-based marketing and direct mail campaigns. The company targeted both private and public sector... organizations, adapting to strict gifting regulations. Sendoso enabled Cradlepoint to confirm 385 addresses out of 400 targets and book 50 meetings. One campaign influenced $2.36M in open opportunities and $530K in pipeline. The integration with Salesforce helped track every stage of the campaign.
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Star2Star Communications used Thnks to help their sales team save hours each week. Before Thnks, sending thank you gestures was... slow and took too much time. Thnks made it easy to send digital and physical gifts in seconds. The platform let them track activity and manage budgets. Sales reps now spend more time with customers and less on admin work. This helped boost client retention and engagement.
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Bloomreach Content helped Deutsche Telekom deliver personalized content to over 1 million smartphones. The company needed a flexible, user-friendly CMS... to manage content for 18 brands across 13 countries. Bloomreach enabled fast, privacy-respecting content delivery using a headless, API-first setup. The solution went live in under 6 months with just 3 developers. Content managers now have regional, role-based access, making content management easier and more secure.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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Postalytics helped IQ Fiber automate and personalize direct mail campaigns. The marketing team used large postcards and real-time tracking to... inform customers and boost adoption. Templates made creative work faster and easier. Personalized QR codes on mail pieces increased website traffic and leads. IQ Fiber saw strong adoption rates and now relies on direct mail as a key marketing channel.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Apsis One helped Lounea, a Finnish telecommunications company, improve lead generation and customer satisfaction. Lounea used Apsis One for email... marketing, marketing automation, and personalized messaging. The onboarding process was fast and included workshops and new email templates. Lounea saw more and better leads from their website and faster lead conversion. Personalized content increased customer satisfaction and engagement.
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Redpoint CDP helped a leading European wireless service provider and its outsourcer fix data integration issues in just six weeks. The solution enabled... personalized transpromo marketing on billing statements. It eliminated billing delays, SLA violations, and reduced operational headcount by 60 percent. The provider achieved full PCI compliance for billing security. The new system also cut costs and improved customer loyalty.
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Vodafone used Yext to improve its digital presence and local store visibility. The company saw a 40% increase in Google... Search Impressions and a 41% rise in website clicks year-over-year. Vodafone managed over 590,000 updates through the Yext platform, ensuring accurate store information across 200 platforms. The solution helped maintain brand consistency and provided up-to-date details for 1,300 stores. During the pandemic, Vodafone's location pages achieved an 18% click-through rate, supporting customer engagement and information needs.
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Monitera's Social Media Management Center helped Vodafone Turkey boost customer satisfaction by 40%. Vodafone used Monitera to monitor brand mentions,... respond quickly to customer questions, and manage social media accounts. The solution enabled instant reporting, team-based dashboards, and real-time performance analysis. Vodafone improved team efficiency and optimized its digital strategy using Monitera's platform. The company now tracks campaigns and compares results with past data for better decision-making.
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Resolver’s risk intelligence software helped T-Mobile Netherlands achieve six months incident-free at retail locations. The company faced rising organized retail... crime, cargo theft, and threats to staff and customer safety. Resolver enabled real-time incident tracking, trend analysis, and root cause identification. Centralized data allowed T-Mobile to act quickly and adjust security protocols. The result was reduced shrinkage, improved community protection, and safer stores for customers and employees.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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SentiOne helped Mobile Vikings grow their reach by 300% and increase sales by 70%. Mobile Vikings needed to measure marketing... effectiveness and brand reach without using traditional mass media. SentiOne provided tools for social listening, campaign analysis, and real-time monitoring. The team used the 4dx methodology to focus on organic reach as their main goal. With SentiOne, Mobile Vikings tracked results and adjusted actions quickly, leading to strong, stable growth.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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RingBoost used Awario to track brand mentions and competitor activity. Before Awario, they relied on Google Alerts, which missed key... social mentions. With Awario, RingBoost responds faster to customers and finds new leads. The tool helps them monitor PR efforts and competitor strategies. Awario saves time and improves team collaboration.
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Hughesnet used Khoros to build a community for its satellite internet customers. The platform made it easy for users to... help each other and for staff to manage content. This led to fewer support tickets and lower costs. Hughesnet saw early ROI from better customer engagement. Support became faster and more efficient.
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Hughesnet used Khoros to build a community for its satellite internet customers. The platform made it easy for users to... help each other and for staff to manage content. This led to fewer support tickets and lower costs. Hughesnet saw early ROI from better customer engagement. Support became faster and more efficient.
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Interactions deployed its Intelligent Virtual Assistant for a top telecommunications provider. The solution achieved a 98.9% intent capture and route... rate, handling over 300 million calls each year. Self-service containment reached 92%, saving $46 million annually. Average handling time dropped, resulting in $39 million in savings. Real-time call redaction protected sensitive data and improved compliance.
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Globe Telecom used Alida to build an online insights community called Globe Collaborate. During the pandemic, Globe relied on this... community to gather customer feedback quickly and safely. They achieved a 95% reduction in cost per interview and got insights 63% faster than using third-party agencies. The insights helped shape new offers, product priorities, and company branding. Globe now runs more surveys and research activities each year, keeping close to customer needs.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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Zzoomm used Attest to test product names and get real consumer feedback. They ran surveys to find the best naming,... pricing, and contract terms for their broadband services. Attest helped them quickly gather insights and make changes, including updating brand colorways. After launching new products, Zzoomm reached 10,000 customers in the UK. The team plans to keep using Attest to guide future strategy.
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Forsta helped Nuuday, Denmark’s largest telecom provider, manage millions of customer interactions across multiple brands. Nuuday used Forsta’s unified insights... platform to connect feedback, trigger surveys after key events, and uncover the reasons behind NPS scores. The solution integrated with their Microsoft Azure data warehouse, giving real-time visibility across the organization. Nuuday reduced survey setup time, improved agent coaching, and achieved higher NPS scores. The platform enabled consistent insights and stronger customer sentiment tracking.
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Exotel used SurveySparrow to collect direct feedback from end users. They embedded NPS surveys in their agent dashboard. This made... it easy to reach users and get unfiltered insights. Exotel saw a 10% increase in NPS compared to the previous year. The platform helped reduce manual effort and improved product decisions. Exotel now has a more feedback-driven culture.
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Exotel used SurveySparrow to collect direct feedback from end users. They embedded NPS surveys in their agent dashboard. This made... it easy to reach users and get unfiltered insights. Exotel saw a 10% increase in NPS compared to the previous year. The platform helped reduce manual effort and improved product decisions. Exotel now has a more feedback-driven culture.
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Exotel used SurveySparrow to collect direct feedback from end users. They embedded NPS surveys in their agent dashboard. This made... it easy to reach users and get unfiltered insights. Exotel saw a 10% increase in NPS compared to the previous year. The platform helped reduce manual effort and improved product decisions. Exotel now has a more feedback-driven culture.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Wind Hellas used Exelysis Contact Center to connect with more customers. They combined call center and retail store agents using... a cloud-based CRM and predictive dialer. Supervisors managed campaigns and tracked KPIs with real-time analytics. The solution helped Wind Hellas increase customer retention and profits. They now reach more people and provide a personal touch in every interaction.
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SFR used the Vocalcom Hermes cloud contact center solution to manage 1 to 5 million outbound calls per month. The company ran... over 100 campaigns each year to improve customer retention and telesales. Vocalcom enabled SFR to standardize operations across many sites and more than 1,000 agents. The solution's predictive dialer and real-time supervision helped SFR reach an 80 to 85% transformation rate. SFR improved agent performance and campaign flexibility with Vocalcom.
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Aria Telecom Solutions helped XXXX BPO manage high call volumes and improve customer satisfaction. The company implemented a dialer system,... IVR, CRM integration, mobile app, AI analytics, chatbots, and ACD. These tools reduced call handling time and increased agent productivity. Customer satisfaction scores improved, and the BPO handled a 30% increase in call volume without extra staff. Compliance and quality assurance also improved with call recording and AI analytics.
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TruConnect used Five9 AI to improve its contact centers. The company reduced average handle time by 30 seconds. Agent Assist... helped save 7.5% in the first year. Agent engagement and productivity increased. TruConnect enabled remote work for its teams. The solution supported affordable connectivity for underserved communities.
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VodafoneZiggo used Deepdesk's AI-powered Virtual Assistant to help human agents answer customer questions faster. Over 30% of live agent conversations... were automated. Top agents saw a 15% drop in average handling time. The company saved 70,000 agent hours. Customer and agent satisfaction improved. Costs went down while conversation quality went up.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call... and find what made some agents more successful. The AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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VMware Cloud Foundation helped Orange France move thousands of applications from 17 legacy data centers to three energy-efficient sites. This private cloud... solution made IT services faster and more reliable. Orange France saw big gains in automation and daily operations. The project cut hardware needs and lowered the company’s carbon footprint. These changes support Orange Group’s global sustainability goals.
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VoiceBase helped a large call center use AI-powered speech analytics to improve key metrics. Sales conversions increased by 104%. Average... handle time dropped by 10%. Agent training time was cut in half. First call resolution rose by 17.2%. The platform analyzed every customer interaction, replacing manual spot checks. This led to better agent performance and higher operational efficiency.
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CloudTalk helped Nokia boost support team productivity by 10%. Nokia used CloudTalk’s analytics-driven calling platform to gain real-time visibility and... improve agent performance. The solution reduced maximum wait times by 47% and enabled the team to handle 38% more calls each month. Managers could monitor agent activity and adjust workflows quickly. Nokia’s support team now delivers faster, more reliable service to customers worldwide.
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Advantage CSP helped iDirect Government modernize its digital presence. iDirect used Advantage CSP to build a central website for sales... and marketing. They created a technical support portal with personalized experiences for clients. The global sales team now uses a self-serve portal for customers and dealers. This reduced support workload and improved product discovery for users.
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Contentful helped Vodafone UK replace six disconnected CMS systems with a single composable content platform. This change cut manual caching... to zero and improved page load speed by 40%. Teams now create and manage content faster, with less technical support needed. Non-technical staff can publish and edit content without code. Vodafone UK’s new content model is reusable, letting other markets like Vodafone Ireland adopt it and save resources. The result is more efficient, consistent digital experiences across regions.
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Comarch's Loyalty Management Platform helped XL Axiata reach over 50 million customers in Indonesia. XL Axiata used the platform to... run six loyalty programs, including MyXL Prepaid, MyXL Prioritas, and Axiapp. These programs serve different customer groups, from gamers to women and home internet users. The Axiapp program won a gold award for customer experience in 2021. The partnership improved customer engagement and industry recognition for XL Axiata.
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Swisscom used Neos CMS to build a self-hosted, multilingual mailing solution. The system integrates with Swisscom’s user database and supports... inline content editing. Editors can quickly create newsletters and insert recipient data. The solution handles over 3,000 regular recipients and connects to Mandrill or SMTP for delivery. Swisscom editors found Neos easy to use, needing only short training to manage newsletters independently.
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CoreMedia Experience Platform helped TIM Ultrafibra unify digital systems and improve customer experience. The company faced fragmented platforms and high... acquisition costs. CoreMedia enabled real-time data access, integrated CRM, and automated workflows. TIM Ultrafibra saw a 209% increase in conversions and a 53% drop in cost per acquisition. Nearly 200 million users are impacted monthly by the new digital experience.
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Telenor used Hygraph to power its video streaming platform. The team needed to centralize metadata and automate content updates from... multiple sources. Hygraph's GraphQL API and no-code schema editor let Telenor streamline workflows and reduce manual work. The platform delivered sub-100ms latency on millions of API calls. Telenor launched the first project iteration in just 3 months. The UI made it easy for content teams to manage data quickly.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Fortra’s Data Classification Suite (DCS) for Office helped Turkcell improve data loss prevention. Over 3,000 employees now classify documents directly... in Microsoft Office. This reduced accidental data leakage and improved security awareness. The solution integrated with Turkcell’s existing DLP system, making information handling easier. Turkcell quickly recouped its investment and strengthened its security posture.
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Oodrive Work helped Sipartech secure internal and external file sharing for 200 users. Before, staff encrypted files manually, which was... slow and hard to manage. Now, secure links with expiration dates replace email attachments, reducing data leaks and freeing up inbox space. Oodrive Work tracks file actions and supports compliance with ISO 27001 and NIS 2. Sipartech values the easy onboarding and strong partnership with Oodrive.
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Siteimprove helped Vodafone maintain a consistent brand voice across 15 countries. Vodafone used Siteimprove’s content and analytics tools to monitor... tone, accessibility, and inclusivity. The partnership began in 2015 and improved Vodafone’s Digital Certainty Index and Quality Assurance scores. Vodafone achieved a 92/100 content quality score, 88/100 content freshness score, and 100/100 security score. Siteimprove enabled Vodafone to focus on strategy and user research.
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Datameer helped BT Openreach manage and analyze huge volumes of network and test data. The platform enabled rapid prototyping and... daily processing of operational data in just 30 minutes. BT Openreach used Datameer to identify failure patterns, cluster issues by time and location, and deliver fresh analytics to their operations team. Fine-grained security and governance features ensured regulatory compliance. The solution improved decision-making and operational efficiency for BT Openreach.
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VMware Cloud Foundation helped Orange France move thousands of applications from 17 legacy data centers to three energy-efficient sites. This private cloud... solution made IT services faster and more reliable. Orange France saw big gains in automation and daily operations. The project cut hardware needs and lowered the company’s carbon footprint. These changes support Orange Group’s global sustainability goals.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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AIS used Supermetrics to connect online and offline customer data. They unified web behavior with CRM data for a single... customer view. The team integrated legacy SMS and PUSH systems with paid and owned media. This let them send personalized, real-time messages across all channels. AIS improved customer intimacy by delivering relevant experiences at scale.
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Mobily used the GWI platform to understand expat mobile usage in Saudi Arabia. They found expats used smartphones and data... services across all income levels, not just high earners. Insights showed wifi, messaging, and VoIP were top communication methods, not international voice calls. Mobily shifted from a voice-led to a data-led strategy for expats. This change helped them better target and connect with their diverse audience.
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Verizon used New Relic with Pixie to improve observability for its 5G Edge platform. Developers faced challenges debugging workloads on... edge nodes due to limited visibility. The Pixie integration enabled instant, automated monitoring of Kubernetes workloads. This allowed developers to view performance metrics and optimize routing for endpoint devices. The solution made it easier to deploy, monitor, and manage applications at the network edge.
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SINET faced frequent DNS outages and customer churn due to cyberattacks. Akamai's DNSi CacheServe and SPS ThreatAvert solutions stopped all... DNS-related downtime. SINET saw a 100% reduction in customer churn from DNS attacks. Their engineers now focus on value-added work instead of constant incident response. SINET gained the best ISP reputation in Cambodia after deploying Akamai security.
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Vodafone used Yext to improve its digital presence and local store visibility. The company saw a 40% increase in Google... Search Impressions and a 41% rise in website clicks year-over-year. Vodafone managed over 590,000 updates through the Yext platform, ensuring accurate store information across 200 platforms. The solution helped maintain brand consistency and provided up-to-date details for 1,300 stores. During the pandemic, Vodafone's location pages achieved an 18% click-through rate, supporting customer engagement and information needs.
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Voxox used Chameleon to improve user onboarding for its CloudPhone product. Before Chameleon, only a small number of new sign-ups... became active users. The team added product walkthroughs to highlight key features. This change led to a 20% increase in user activation and cut churn by over 50%. Voxox saved about $50,000 by not building onboarding in-house. Chameleon also helped Voxox introduce new products and updates to clients.
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BT Global Services used SalesMethods' OrgChartPlus to drive sales transformation and improve account management. The tool helped BT build deeper... customer relationships and increase account penetration. Integration with Salesforce enabled teams to load and manage customer contacts, target stakeholders, and export org charts for presentations. Training and support programs ensured effective adoption and sales behavior. As a result, BT saw an increase in their share of customer addressable spend.
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Denave replaced a leading Asian telecom provider’s manual demand engine with an AI-powered, agentic GTM model. The new system used... predictive intelligence and hyper-personalized outreach to target enterprise accounts. Specialized AI agents improved prospect research, content orchestration, and sales briefing. The solution generated over 3,000 marketing qualified leads and built a $55 million sales pipeline. The company achieved $11 million in closed revenue and a 7X return on investment.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Veloxy helped Vast Networks grow sales by 400% in just two months. The company faced low Salesforce adoption and poor... sales funnel reporting after expanding into commercial markets. By integrating Veloxy with Salesforce, Vast Networks increased funnel size by 300% and revenue by 200% in the first month. In the second month, sales grew by 400% and deals sold rose to 11. Sales team engagement and reporting accuracy improved significantly.
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Veloxy helped Vast Networks grow sales by 400% in just two months. The company faced low Salesforce adoption and poor... sales funnel reporting after expanding into commercial markets. By integrating Veloxy with Salesforce, Vast Networks increased funnel size by 300% and revenue by 200% in the first month. In the second month, sales grew by 400% and deals sold rose to 11. Sales team engagement and reporting accuracy improved significantly.
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Enablix helped Dejero centralize sales and partner content. Dejero saw 90%+ sales rep adoption each month. Partner sales increased by... 15% after using Enablix. Prospect engagement rose by 20%. Sales reps saved 1–5 hours per week searching for materials. Dejero unified internal and partner content, improved permissions, and gained visibility into partner engagement.
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Kaon Interactive built a virtual reality experience for Lumen to use at AWS re:Invent. The VR booth increased customer engagement... by 400% compared to the previous year. Lumen used the immersive application to tell their technology story and capture more leads. The solution allowed for reusable, cost-effective event marketing. Lumen plans to adapt and reuse the VR content for future events.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Airsys used Experlogix Digital Commerce to launch a new B2B eCommerce platform. The solution integrated with Microsoft Dynamics 365 Business... Central for real-time pricing and stock updates. Customers gained advanced search, custom landing pages, and easy cart management. The platform supports multilingual expansion and improves order accuracy. Airsys now offers partners more flexibility and control, boosting satisfaction and efficiency.
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Citynet used Netformx DesignXpert to automate solution design and proposal creation. Before, they relied on manual spreadsheets, which caused errors... and delays. With DesignXpert, Citynet now creates accurate quotes quickly and saves 6-10 hours per week on troubleshooting. The tool integrates with Cisco Commerce Workspace and streamlines billing and provisioning. Citynet improved collaboration, onboarding, and can justify more licenses as they grow.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%, from 8-24 weeks to 2-8 weeks. The company now maintains 99.9% uptime and meets strict performance targets. Maintenance costs fell for a catalog with 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%, from 8-24 weeks to 2-8 weeks. The company now maintains 99.9% uptime and meets strict performance targets. Maintenance costs fell for a catalog with 166,000 software objects and 250 price plans.
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Hiver helped Air Comm improve customer service response rates by 25%. The support team managed over 4,000 monthly requests and... struggled with email clutter, lack of visibility, and accountability. Hiver's shared inbox, auto-assignment, and notes features streamlined collaboration and tracking. The team saved 195 hours in a month and avoided duplicate responses. Air Comm now delivers faster, more organized support using Hiver.
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KOMSA uses ServiceNow to expand its Device-as-a-Service model. The company wanted to improve IT asset management and customer service. ServiceNow... helped KOMSA manage devices more efficiently. This led to better service for customers. KOMSA can now scale its Device-as-a-Service offering faster. The solution supports growth in the telecommunications sector.
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Qminder helped Sprint retail stores improve customer service and boost sales. Before Qminder, stores were crowded and customers waited in... long lines. The new queue management system let visitors sign in on an iPad and browse while waiting. Staff greeted customers by name and knew their needs in advance. Real-time data and statistics helped managers plan staffing and track performance. After Qminder, stores consistently exceeded 110% of sales quotas and customers enjoyed a better experience.
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Concentrix helped a leading Latin American telecommunications company automate collections using a hybrid model. The solution combined 50% human and... 50% digital agents. They deployed 1,530 digital agents and integrated them with over 1,200 advisors. The company managed more than 100,000 omnichannel portal payments through email, calls, and SMS. This approach improved operational scalability and customer engagement.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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SyncGlobal Telecom used BOSS811 to upgrade their One Call ticket management. Their team handles over 11,000 tickets a year. The... new system let them record more data, customize dashboards, and use mobile apps to capture photos and videos. Map integration helped them see dig sites and avoid utility damage. The solution saved 15-20 minutes per ticket and cut costs for the locate team.
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2xConnect used Splunk Observability Cloud to cut downtime by 60%. The startup needed end-to-end observability to support 1,000 daily agents... and meet strict service goals. Splunk's dashboard let them spot and fix a revenue-impacting bug, boosting revenue conversion by 20%. During a migration to AWS, they kept 100% uptime. Integrations with Slack and Opsgenie helped teams respond faster. Splunk's out-of-the-box templates made setup quick and easy.
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Nokia needed a multi-vendor marketplace system for an internal project. They chose Webkul's Magento 2 Multi Vendor Marketplace extension. Nokia... requested custom REST API features and received quick, dedicated development support. Webkul's team ensured compatibility with the latest Magento version. Installation and configuration issues were resolved fast by support. Nokia praised the extension and the rapid API customization.
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Centrical helped British Telecom transform employee learning for 150,000 staff. BT needed to boost engagement and connect learning to business... results. Centrical's platform delivered personalized microlearning and gamification. Employees became more motivated and repeated learning activities. The new system improved knowledge application and supported remote work during the pandemic. Integration with SAP SuccessFactors enabled real-time performance tracking.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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SalesScreen helped Convins boost employee motivation and engagement. The company saw a 20% increase in results during competition weeks. SalesScreen... made KPIs and achievements visible across offices, driving friendly competition and social interaction. Employees became more aware of their progress and more connected to the company. Management found SalesScreen useful for supporting and communicating with staff.
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Optymyze unified, no-code platform helped a leading US telecom company improve customer service. The company automated its compensation management for... 1,700 employees. This reduced call and hold times and increased customer satisfaction. Managers now track agent performance with clear metrics. The new system links incentives to customer service scores. The company can quickly adjust incentive plans as market needs change.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%, from 8-24 weeks to 2-8 weeks. The company now maintains 99.9% uptime and meets strict performance targets. Maintenance costs fell for a catalog with 166,000 software objects and 250 price plans.
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Pramata helped an American telecom company speed up the integration of three acquisitions. The company used Pramata to collect and... analyze over 400,000 contracts and 8 million data points. This uncovered $3M in recurring revenue and improved retention of at-risk revenue by 4.5%. Compliance processes became faster, with audit response time cut by 20%. Sales teams gained 15% more active selling time through better data access and Salesforce integration.
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Aavenir Contractflow helped a leading telecommunications company cut contract cycle time from weeks to days. The company struggled with manual,... siloed contract processes and poor user adoption of their old CLM system. Aavenir's solution enabled seamless contract requests from MS CRM and Outlook, with a single contract repository and real-time dashboards. Contracting efficiency improved by 90%, and legacy contracts were migrated without data loss. Teams across four continents now collaborate easily using the new automated contract management system.
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Aavenir Contractflow helped a leading telecommunications company cut contract cycle time from weeks to days. The company struggled with manual,... siloed contract processes and poor user adoption of their old CLM system. Aavenir's solution enabled seamless contract requests from MS CRM and Outlook, with a single contract repository and real-time dashboards. Contracting efficiency improved by 90%, and legacy contracts were migrated without data loss. Teams across four continents now collaborate easily using the new automated contract management system.
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Icertis Contract Intelligence helped XL Axiata digitize 200,000 contracts. The telecom company gained full visibility into contract terms and improved... compliance. Integration with Coupa and SAP streamlined procurement and spend governance. XL Axiata standardized 17 templates and automated key contracting processes. Teams now monitor obligations and act quickly. The solution improved business relationships and reduced workflow irregularities.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%, from 8-24 weeks to 2-8 weeks. The company now maintains 99.9% uptime and meets strict performance targets. Maintenance costs fell for a catalog with 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%, from 8-24 weeks to 2-8 weeks. The company now maintains 99.9% uptime and meets strict performance targets. Maintenance costs fell for a catalog with 166,000 software objects and 250 price plans.
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Juro helped G. Network, a London-based internet provider, fix a fragmented contract process. Before Juro, contracts were scattered and hard...to track. The legal team struggled to enforce governance with only two people. Juro let teams self-serve contracts, use standard terms, and manage everything in one place. Integration with Salesforce made contract creation and signing faster. Legal regained control, saved time, and improved compliance across the business.
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Relativity aiR for Privilege helped a Fortune 100 telecom company cut review time by 80%. The e-discovery team used aiR... to analyze 93,000 documents in one week, compared to two months by contract attorneys. The solution caught over 5,000 privileged documents missed by human reviewers, preventing costly mistakes. The company saved $35,000 on a single project and achieved 99% recall and 91% precision. aiR also made privilege log creation faster and improved security for sensitive data.
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MTN Ghana used Vena Copilot to automate manual finance workflows. The finance team moved from slow, spreadsheet-based consolidation to real-time... data access. Vena Copilot enabled instant insights during executive meetings, saving hours of work. The team now spends less time on operations and more on strategic analysis. AI adoption is growing, with plans to expand into forecasting and reporting. MTN Ghana aims to shift finance from a reactive to a strategic role.
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Stripe helped ByteSIM improve its payment system for global travelers. ByteSIM added Apple Pay, Google Pay, and Stripe Link, making... checkout faster and easier. Over 70% of transactions now use mobile wallets. Stripe Radar reduced ByteSIM’s dispute rate to 0.02%. Faster settlement cycles improved ByteSIM’s cash flow and supported global expansion.
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BillingPlatform helped DirecTV Ad Sales automate billing and collections for over $2B in annual ad revenue. The platform unified billing,... collections, and credit management, replacing multiple legacy systems. DirecTV Ad Sales reduced billing cycle time from two weeks to under 20 minutes. Campaign setup dropped from months to a single day. The company saved $3-9M annually and improved employee productivity.
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Chargebee helped CircleLoop align sales, marketing, and finance teams. CircleLoop automated revenue operations and improved billing flexibility. The platform enabled... pricing iterations, global scaling, and actionable analytics. CircleLoop tracked MRR by segment and acquisition channel. Chargebee supported pay-as-you-go pricing and consolidated invoicing. Teams used Chargebee to manage customer accounts and reduce churn.
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Orange used real-time CRM integration to boost lead quality and ROI. They set a new conversion objective for Facebook Lead... Ads. Orange enriched their database with offline sources like call center data. They integrated their CRM with Facebook Offline API Conversions for real-time updates. This led to a 35% increase in conversion rate and a 5% decrease in cost per qualified lead.
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Globalstar faced complex telecom tax compliance across thousands of jurisdictions. The company used Avalara AvaTax for Communications and Avalara Returns... for Communications to automate tax calculations and filing. Integration with CSG Singleview streamlined processes and reduced compliance risk. Globalstar expanded Avalara use to multiple countries, improving accuracy and reducing operational headaches. The team reports no compliance issues where Avalara is used.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%, from 8-24 weeks to 2-8 weeks. The company now maintains 99.9% uptime and meets strict performance targets. Maintenance costs fell for a catalog with 166,000 software objects and 250 price plans.
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Vodafone used Figma and FigJam to help remote teams work better together. The tools made it easier for people to... share work and brainstorm ideas. Design and product teams saw a 20–30% boost in efficiency. Figma became the main platform for design, helping teams in many countries work as one. Products now reach the market faster thanks to real-time collaboration.
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Avast Business CloudCare helped Citynet boost sales of cloud-based security services by 20% in six months. Citynet used CloudCare to... automate service delivery, monitor networks, and protect customer data. The platform made onboarding and deploying security services faster and easier. Citynet reduced the time needed to deliver services by 20%. CloudCare's usability improved internal efficiency and monthly recurring revenue.
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Intraway used AWS to launch Symphonica, a no-code SaaS orchestration platform for telecom providers. The company needed a resilient, multi-region... solution with high availability and internal VPN control. AWS enabled Intraway to deploy Symphonica across regions, improving service quality and customer experience. The new architecture allows seamless VPN migration, better scalability, and disaster recovery. Intraway now manages connectivity more efficiently and supports growth in new markets.
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Intraway used AWS to launch Symphonica, a no-code SaaS orchestration platform for telecom providers. The company needed a resilient, multi-region... solution with high availability and internal VPN control. AWS enabled Intraway to deploy Symphonica across regions, improving service quality and customer experience. The new architecture allows seamless VPN migration, better scalability, and disaster recovery. Intraway now manages connectivity more efficiently and supports growth in new markets.
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Publitas helped Optronics turn a 750-page print catalog into a digital, interactive marketing tool. Optronics saw a 300% increase in... pageviews and a 212.5% increase in reach within one month. The digital catalog's custom menu and search bar made it easier for customers to find products. Optronics cut its catalog budget by 50% after switching to Publitas. The new format improved usability for both sales teams and customers.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Nitro PDF Pro helped T-Mobile Austria replace Adobe Acrobat for 1,300 employees. The IT team needed a solution that made... compliance a top priority and was easy to use. Nitro offered a modern interface and strong customer support, making deployment simple. Employees quickly learned the new tool, raising productivity from day one. T-Mobile Austria valued Nitro's single point of contact and seamless rollout.
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Alation helped NTT DOCOMO boost analyst productivity by 10X. The company struggled with complex data assets and slow data search.... Alation's data intelligence platform enabled fast, accurate data discovery and improved data governance. Analyst workloads dropped by 30%. Over 7,000 users now access governed data for AI and business insights. NTT DOCOMO increased trust in data for AI modeling and improved customer experience.
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MIOsoft helped a leading European telco improve data quality for their master data management plan. The telco faced decentralized IT... systems, complex data flows, and missing customer relationships. MIOsoft integrated, matched, and merged 11 billion records to create a golden record dataset. Their solution identified $50 million in annual underbilling and enabled earlier error detection. The telco automated processes and saw higher customer satisfaction.
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Quest solutions help Bell Canada boost cybersecurity and cyber resilience. Bell manages over 100,000 user accounts and needed better Active... Directory protection. Quest Change Auditor and Recovery Manager give deep visibility into changes and fast recovery after incidents. Bell eliminated risky protocols and reduced attack surface with these tools. The IT team can now quickly spot threats and restore operations if disaster strikes.
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Talend helped Globe Telecom automate data quality scoring. This led to a 400% increase in trusted email addresses. The company... saw a 40% reduction in effort to investigate data quality issues. Marketing campaigns achieved an 80% increase in click-through rate. Globe Telecom also gained a 13% boost in conversion and 30% cost savings per lead.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Ataccama ONE helped a UK Telco Provider improve customer segmentation and reporting. The company faced data quality issues and slow,... unreliable reports. Ataccama ONE enabled accurate contract segmentation and enriched customer records. Business users could manage reference data directly with a simple interface. Executives gained reliable weekly reports and made better business decisions. IT costs dropped as business users took over data management tasks.
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2xConnect used Splunk Observability Cloud to cut downtime by 60%. The startup needed end-to-end observability to support 1,000 daily agents... and meet strict service goals. Splunk's dashboard let them spot and fix a revenue-impacting bug, boosting revenue conversion by 20%. During a migration to AWS, they kept 100% uptime. Integrations with Slack and Opsgenie helped teams respond faster. Splunk's out-of-the-box templates made setup quick and easy.
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Azuga helped GalaxyOne Marketing build a safer driving culture for its 200+ employees. The company used Azuga’s speed limit alerts,... real-time vehicle tracking, and driver rewards to motivate safe driving. Managers used crash alerts and driving data to handle accidents and insurance claims. The program led to improved safety habits and thousands of dollars in insurance savings. GalaxyOne won the Azuga Safe Driver Award for its results.
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Verizon Connect Reveal helped Fiber Optic Solutions reduce vehicle accidents and improve fleet safety. The company installed AI-powered dashcams and... GPS tracking to protect drivers and assets. They gained real-time fleet visibility and could quickly recover stolen equipment. The platform made it easy to monitor driver behavior and respond to incidents. Fiber Optic Solutions now has more transparency and accountability across their operations.
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ConSol Mobile helped Telstra improve work order management in construction field services. The mobile app enabled field crews to access... orders, update job details, and communicate in real time. Features like role-based security, route mapping, and photo watermarking streamlined operations. Telstra reduced time and resource needs, increased automation, and controlled costs. The solution made field updates faster and more accurate.
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Tesseract by Asolvi helps SCCI Alphatrack manage maintenance for over 195,000 customer sites. The company replaced manual, paper-heavy processes with... Tesseract’s field service management software. SCCI Alphatrack now handles scheduling, reporting, and inspections digitally. Integrations with other business systems removed error-prone manual steps. The company went fully paperless for equipment inspections, improving health and safety compliance. SCCI Alphatrack grew operations without adding staff, thanks to streamlined workflows.
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Connexin used Skedulo to automate scheduling and connect office and field teams. Before Skedulo, manual processes slowed growth and hurt... customer experience. Skedulo enabled real-time job updates, API integration, and customer self-booking. The company doubled its workforce in a year and improved both customer and employee satisfaction. Skedulo helped Connexin scale operations and meet investor targets.
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FieldEx helped AlanDick manage over 70 monthly jobs with real-time visibility and automated compliance. The platform improved scheduling, dispatch, and... field team coordination for up to 26 daily technicians. AlanDick automated equipment inspections and certification tracking, reducing compliance risks. Custom reports and live dashboards gave managers clear insights into operations and spending. Clients now get real-time updates, building trust and transparency. AlanDick streamlined field operations and improved safety with FieldEx.
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Scrive helped Tele2 automate direct debit sign-ups and agreement processing. Tele2 saw an 80% drop in customer service calls about... direct debit sign-ups. The solution reduced manual errors and improved data accuracy. Customers now enjoy a faster, smoother onboarding process. Tele2 also saved costs by cutting paper use and manual work. The company plans to expand its use of Scrive for more digital innovation.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%, from 8-24 weeks to 2-8 weeks. The company now maintains 99.9% uptime and meets strict performance targets. Maintenance costs fell for a catalog with 166,000 software objects and 250 price plans.
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BTC used eMudhra’s emCA and emRA solutions to launch Saudi Arabia’s fastest certification authority. The solution met strict DGA compliance... and enabled secure digital transactions. BTC achieved rapid deployment and became a leading Qualified Trust Service Provider. The scalable PKI setup supports national trust services across industries. BTC now powers Saudi’s digital trust backbone, helping drive Vision 2030 goals.
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Nitro PDF Pro helped T-Mobile Austria replace Adobe Acrobat for 1,300 employees. The IT team needed a solution that made... compliance a top priority and was easy to use. Nitro offered a modern interface and strong customer support, making deployment simple. Employees quickly learned the new tool, raising productivity from day one. T-Mobile Austria valued Nitro's single point of contact and seamless rollout.
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SINET faced frequent DNS outages and customer churn due to cyberattacks. Akamai's DNSi CacheServe and SPS ThreatAvert solutions stopped all... DNS-related downtime. SINET saw a 100% reduction in customer churn from DNS attacks. Their engineers now focus on value-added work instead of constant incident response. SINET gained the best ISP reputation in Cambodia after deploying Akamai security.
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Monterosa / Interaction Cloud helped Vodafone engage millions of fans in Qatar during major sporting events. The Football Fever campaign... reached 2.1 million people and drove 345,000 click-throughs to Vodafone promotions. Interactive games like Predict & Win and Football IQ boosted daily engagement and community connection. Vodafone used the platform for multiple campaigns, including Ramadan, with 1.2 million interactions and a 14% conversion rate to active app users. Real-time metrics and easy content updates supported campaign success.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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Eventtia helped Neocenter run a virtual showcase event. Neocenter needed a platform to boost networking and track event metrics. Eventtia... provided interactive tools, a personalized lobby, and sponsor modules. Over 500 people registered, with 3,273 website visits and 14 meetings scheduled. Neocenter planned the event quickly and focused on content, not logistics.
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vFairs helped NetNumber host the NEXUS21 virtual user conference during the pandemic. NetNumber saw a 320% increase in event registrations... compared to their in-person event. The platform enabled tailored content, interactive features, and strong networking opportunities. Over 90% of attendees returned for key content days. NetNumber doubled the number of countries represented at the event.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Rajant Corporation used momencio to improve event lead engagement. They faced challenges capturing and engaging leads at busy events. With... momencio, they achieved a 63% open rate and nearly 25% click-through rate after shows. Real-time analytics helped them target follow-ups and tailor content to each prospect. This led to faster sales conversations and better event ROI.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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OneSignal helped Kyivstar increase monthly active users by 10% and boost revenue-generating transactions by 50%. Kyivstar used OneSignal to send... targeted push notifications and in-app messages to users of their MyKyivstar app. This improved user retention and engagement, and reduced app uninstalls. Automated, personalized messaging around billing and new features drove higher lifetime value. Kyivstar found OneSignal easier to use than their previous provider, enabling faster campaign launches and better user education.
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Airship helped Orange boost customer feedback by 30x using no-code native surveys. Orange switched from HTML webviews to Airship’s in-app... survey tools. This change made surveys easier to use and increased response rates. Orange now gets as many survey responses in one day as it used to get in a month. The company also saw a higher NPS rating and improved app experiences. Product owners can now launch surveys without developer help.
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MarketSpot, created by T-Mobile, Mastercard, and CleverMaps, brings location intelligence to small businesses in the Czech Republic. The tool lets... users analyze any address using mobility, transaction, and geospatial data. Small businesses get clear, affordable reports to help pick the best locations. MarketSpot makes it easy to compare visitor traffic, spending, and competition. Now, SMBs can make smart, data-driven decisions about where to open new stores or branches.
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AT&T used H2O. ai to cut iPhone fraud by over 80%. The company saved $7M per year by predicting truck...battery failures and reducing breakdowns. Route optimization models built with H2O.ai saved more than $10M annually in fuel costs. AT&T moved from open source to an AI-as-a-Service platform, speeding up AI project delivery. The H2O AI Feature Store helped teams build faster, more accurate models. AT&T now runs many AI projects across its business units.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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2xConnect used Splunk Observability Cloud to cut downtime by 60%. The startup needed end-to-end observability to support 1,000 daily agents... and meet strict service goals. Splunk's dashboard let them spot and fix a revenue-impacting bug, boosting revenue conversion by 20%. During a migration to AWS, they kept 100% uptime. Integrations with Slack and Opsgenie helped teams respond faster. Splunk's out-of-the-box templates made setup quick and easy.
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Magenta Telekom used the Readpeak platform to promote its non-EU travel packages. The campaign targeted travelers worried about roaming fees.... Native advertising delivered messages at key moments and explained product benefits. The cost-per-engagement model ensured budget efficiency by focusing on real user interactions. Content-driven formats outperformed branded creatives, boosting engagement and trust. The campaign strengthened Magenta Telekom’s image as a trusted travel companion.
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Content Science delivered live and on-demand training to over 200 AT&T associates. AT&T wanted to modernize content for marketing and... technical support. The training helped teams use a common vocabulary and follow best practices. AT&T improved content personalization and streamlined content operations. The project kept morale high and reduced outdated information risks.
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Frontier Communications used Movable Ink to overhaul its marketing. They unified personalization and tech upgrades in just two months. The... team built a modular content library, making campaign launches faster and easier. Dynamic content pods let them reuse creative assets across channels. This led to a 903% lift in click-to-open rate and conversions, and a 36% decrease in campaign production time. Polling features helped them target messages based on customer internet use, boosting engagement.
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Contently helped Cox Communications boost pay-per-view conversions by 50%. CoxHub used Contently’s platform to create 1,200 multimedia stories in one... year. The new campaigns increased leads by 75% through landing pages. Audience engagement grew four times. Contently’s analytics and contributor network made content creation easy and effective.
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BL. INK's Blaze platform helped a peer-to-peer texting service send up to 400 million branded short links monthly. The company...needed a fast, scalable solution for generating links within a 12-hour window. Blaze integrated via API, enabling millions of links to be created in seconds. The service gained flexible pay-per-link pricing and access to raw data logs. This improved campaign speed, scalability, and data tracking for targeted messaging.
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Netcore’s no-code product experience platform helped XL Axiata increase feature adoption by 53%. The company used tooltips, user segmentation, and... contextual walkthroughs to guide users. A/B testing measured the impact of nudges on user actions. XL Axiata saw a 42% boost in conversion rates. The solution improved app engagement and long-term growth.
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Inxmail helped congstar manage millions of emails each year. The solution enabled precise, personalized campaigns and saved internal resources. Inxmail's... platform improved campaign performance and email deliverability. Regular consulting and workshops supported ongoing process optimization. congstar saw increased revenue, more new customers, and stronger customer loyalty. The partnership set new standards for email marketing quality and efficiency.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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EmailOpen helped Cox Communications unify internal communications for its 21,000 employees. The company needed mobile-ready email newsletters to reach field... staff and office workers. EmailOpen delivered branded, responsive templates and landing pages. Open rates for national newsletters reached 55% to 65%, with executive messages hitting up to 90%. The solution enabled analytics, two-way engagement, and workarounds for an outdated intranet. Cox now produces 45 internal newsletters, boosting employee engagement and brand consistency.
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Intershop Commerce Platform powers Telekom Deutschland's online shop, serving over 40 million customers. Telekom needed to improve service quality and... connect many systems in one portal. Intershop delivered a platform with strong personalization, dynamic process management, and integration of web services. The solution supports complex bundle offers and centralizes marketing campaigns. Telekom now handles 15,000 daily orders and manages 5,000 products online.
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Contus Tech built an IoT-enabled system for Tata Communications to manage gas distribution in Mumbai. The solution used LoRaWAN technology... for remote monitoring and automated billing. Tata Communications reduced gas distribution costs by 5X and cut data loss by 15X. The system saved over 100,000 man-hours each year. Automated alerts and detailed logs improved safety and efficiency.
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Viasat Finland used Liana's marketing automation tool to improve customer activation and sales. They automated welcome and activation messages for... new customers. Personalized newsletters encouraged more users to activate Viaplay, their streaming service. The tool reduced manual work and made customer communications easier. As a result, more Viaplay users activated and content downloads increased. Customer satisfaction and loyalty are expected to improve over time.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Nokia needed a multi-vendor marketplace system for an internal project. They chose Webkul's Magento 2 Multi Vendor Marketplace extension. Nokia... requested custom REST API features and received quick, dedicated development support. Webkul's team ensured compatibility with the latest Magento version. Installation and configuration issues were resolved fast by support. Nokia praised the extension and the rapid API customization.
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Odido used BlueConic to unify customer data and enable real-time personalization. The company built persistent customer profiles and used AI... to predict the next best action for each user. This approach increased click-through rates to 8-12% for renewal campaigns. 85% of conversions were influenced by personalized journeys powered by BlueConic and Maestro. Odido now delivers hyper-personalized messages across all channels, improving engagement and retention.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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NGDATA helped Telenet cut customer churn by over 20%. Telenet used NGDATA’s solution to analyze customer data in real time... and trigger alerts for call center agents. They increased campaign volume by 400% in three years. Their mobile customer base grew more than four times in a few months. Targeted messages led to higher content engagement and improved customer satisfaction.
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Redpoint CDP helped a leading European wireless service provider and its outsourcer fix data integration issues in just six weeks. The solution enabled... personalized transpromo marketing on billing statements. It eliminated billing delays, SLA violations, and reduced operational headcount by 60 percent. The provider achieved full PCI compliance for billing security. The new system also cut costs and improved customer loyalty.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Heap helped DISH launch its OnStream B2B streaming service by providing fast, easy analytics setup. DISH used Heap to understand... user behavior and identify which features customers actually used. The Product Team quickly built dashboards and reports without heavy engineering support. Insights from Heap led DISH to change its product strategy and focus on features users valued. Heap's Professional Services team made onboarding smooth and enabled a data-driven culture at DISH.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Shufflrr helped Charter Communications and Time Warner Cable merge into Spectrum by centralizing all sales and marketing content. Before Shufflrr, teams... struggled with outdated systems and scattered files. The new platform let sales teams access up-to-date materials from anywhere, right from day one of the merger. Employees found Shufflrr easy to use, with fast onboarding and strong support. Spectrum’s teams now quickly find, share, and reuse branded content, keeping sales running smoothly during the transition.
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Zebra BI helped KPN save hundreds of hours by enabling self-service dashboards. Business users could now create and customize reports... without waiting for the BI team. This reduced bottlenecks and improved decision-making speed. Dashboards followed IBCS standards, ensuring consistency across departments. Integration with Power BI made the solution scalable and easy to use. KPN empowered teams to access real-time insights and work more efficiently.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
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