Conversational Intelligence Success Stories: How Companies in 2025 Industries Drive Results

Glia helped Heartland Credit Union modernize its contact center. High call volumes... and manual processes caused long wait times and high abandonment rates. Heartland used Glia's GCC for better call routing, CoBrowsing for real-time inquiry resolution, and DCS for chat and video support. Native reporting improved queue staffing. Results included a 40% reduction in average handle time, 62% lower abandonment rate, 42% increase in monthly service capacity, and a 97% service level.
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Engageware’s AI-powered virtual assistant, Olivia, helped CEMEX automate 45,000 customer queries with a 97% resolution rate. CEMEX used Olivia... for omnichannel customer support, real-time order tracking, and multilingual service across six countries. The solution integrated with WhatsApp and CRM systems, streamlining communication and reducing manual workload. Customers now get 24/7 self-service support, improving engagement and response times.
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Dragon Medical Network Edition helped The Ottawa Hospital cut transcription costs by $7 million. The hospital now... creates 37,000 documents per month, up from 3,000. Documentation is available two weeks faster and is more accurate. The hospital expects $11 million in savings over five years. Patient care and safety improved with faster, thorough records.
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Allina Health used the Amelia Platform from SoundHound AI to launch an AI agent called Alli. Rising call volume... strained their Customer Experience Center and risked care standards. The AI agent reduced friction and improved service levels for patients. Patients can now engage on their own terms. The case study highlights quantifiable results from Alli’s first 120 days.
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ServisBOT's Conversational AI platform helped AA Ireland boost quote conversion rates by over 11%. The 'Quote-to-Sale' bot... gave customers personalized insurance quotes and policy recommendations 24/7. The bot reduced agent handling time from 16.5 to 10 minutes. AA Ireland also saw a 40% drop in agent workload and fewer missed live chats. The bot's self-service sales use is growing, with 4 out of 5 customers interacting with it.
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Spotler's WhatsApp and Live Chat help Radboud University answer student questions fast. The university uses... one WhatsApp number and Spotler's dashboard to let many staff reply at once. They track question history and add tags to see common topics. Live Chat is cheaper than their old chat tool. Students get quick answers because the system is easy to use and the team is large.
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Article Forge tested its AI content generator against human freelance writers. Readers compared articles... from Article Forge and freelancers on quality, readability, and accuracy. Article Forge articles were rated better 221.28% more often than 1-star human-written content and 95.08% more often than 2-star content. Article Forge costs $0.02 per 100 words, much less than human writers. Article Forge also delivers content in about 60 seconds, much faster than freelancers.
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Floatbot's Conversational AI Chatbot helped the Ministry of Cabinet Affairs (MOCA) automate core HR services. MOCA faced delays... and staff frustration due to manual HR processes like onboarding and leave approvals. Floatbot deployed a secure chatbot on WhatsApp and Web. This improved operational efficiency and transformed MOCA's HR function. The solution made HR tasks faster and easier for staff.
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SUPA helped a mobile app design company grow its interface database 16 times in 3 months. The company needed... to classify mobile app screens into 117 categories to train its AI model. SUPA used its trained workforce and platform to classify the images with 90% accuracy. This freed the client's team to focus on AI innovation. The project removed bottlenecks and sped up database growth.
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Gallabox helped Dubai Housekeeping improve customer communication and scale operations using WhatsApp automation. The company faced... challenges with growing customer messages, limited phone lines, and complex scheduling. Gallabox's Shared Team Inbox, WhatsApp Broadcast, and Chatbot features unified communication and improved team efficiency. Dubai Housekeeping saw a 25% increase in team productivity, 47% higher CSAT ratings, and 31% business growth from WhatsApp. The solution made it easier for the team to manage more clients and provide better service.
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Voiceflow helped BMW cut the time needed to prototype in-car voice apps by 50%. BMW used Voiceflow... to design and test complex voice dialogs for their Intelligent Personal Assistant. The tool made it easy to create high quality conversations and run live user tests. BMW's team could quickly hand off designs to developers. Voiceflow is now used for pre-series prototyping of BMW's voice dialogs.
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Relish AI chatbot helped Probiotic Maker, a Shopify health store, boost engagement and sales. The brand used... Relish AI to automate live-chat support and answer customer questions fast. This led to a 30% increase in sales and a 30-50% drop in support tickets. Email subscribers grew by 30%. The chatbot made customer service faster and improved the shopping experience.
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Personetics partnered with Banco BPI to launch Pulsoo, an open-banking app for SMEs in Portugal. Pulsoo uses Personetics'... AI-based engagement platform to give small business owners a full view of their finances and help manage cash flow. The app also supports payments, taxes, insurance, and HR tasks. Banco BPI chose Personetics for its ability to deliver hyper-personalized insights and fast development, launching Pulsoo in under six months. The solution aims to simplify banking and drive SME growth.
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