Conversational Intelligence Customer Deals | Implementation & Best Practices

Arria NLG helps EY automate a large percentage of their reports. This lets EY analysts focus on non-repetitive work. Arria’s... Excel add-in gives fast, detailed narratives from company data. The tool reduces report writing time and boosts internal efficiency. Out-of-the-box NLG narratives help finance professionals with no coding experience.
Show More..

ServisBOT's conversational AI platform helped WorldRemit automate 60% of live chat interactions during the COVID-19 pandemic. The digital assistant handled... 140,000 monthly interactions, diverting 60% of queries away from live agents and engaging 30% of all support page visitors. The solution launched in just two weeks, improving customer support efficiency and enabling self-service for common queries. WorldRemit reduced pressure on its support team and enhanced digital customer experience.
Show More..

Techcombank used Personetics to launch AI-powered money management in its mobile app. The solution helped 10,000 pilot users increase savings... balances by 9%. Monthly average log-ins rose from 14.2 to 77.3 during the pilot. Installment volume grew by 43.7% and total installment value by 32%. Customers received personalized financial advice, helping them manage budgets and investments more effectively.
Show More..

Texas Tech Federal Credit Union used Glia Voice AI to improve member service and operational efficiency. The credit union replaced... its legacy CCaaS with Glia, unifying voice and digital channels. Within weeks, it contained 25% of phone calls with AI, saving 81 agent hours monthly. Agent training time dropped by 33%. Digital engagement rose 8.6%, and average speed of answer improved by 50%. Managers gained 14 hours per month for coaching, and reporting tools enabled better strategic decisions.
Show More..

CliniClowns used Spotler Engage to improve their social media and webcare operations. They combined professional agents and volunteers to monitor... and respond to messages seven days a week. The platform helped them deliver positive engagement, manage live chat during campaigns, and quickly address requests from parents and care institutions. Spotler Engage enabled efficient teamwork, direct publishing, and real-time sentiment monitoring for better service and storytelling.
Show More..

Gallabox helped PropLeaf Realty Tech boost their customer connect ratio by 25%. Before Gallabox, they struggled to track responses and... respond quickly on WhatsApp. With WhatsApp chatbots and a shared team inbox, they now reply instantly and never miss a lead. Automated reminders improved customer inspection rates. Chatbots handle night-time queries, reducing wait times and follow-ups.
Show More..

SUPA helped a mobile app design company grow its interface design database by 16 times in just 3 months. The company needed... to classify mobile app screens into 117 categories to train its AI model. SUPA provided a skilled labeling team and a proprietary platform for efficient, accurate data classification. The project achieved 90% accuracy and freed the client’s team to focus on AI innovation. This partnership enabled faster database expansion and improved resource allocation.
Show More..

Engageware helped NetUno reach a 90% resolution rate. NetUno also cut call center volume by half. The solution improved customer... service efficiency. Engageware's platform enabled faster problem solving. NetUno saw big gains in support operations.
Show More..

Relish AI chatbot helped Probiotic Maker, a Shopify health store, boost engagement and sales. The brand used Relish AI to... automate live-chat support and answer customer questions fast. This led to a 30% increase in sales and a 30-50% drop in support tickets. Email subscribers grew by 30%. The chatbot made customer service faster and improved the shopping experience.
Show More..

AX Semantics helped Mytheresa automate content creation for their luxury e-commerce site. Mytheresa used automated category descriptions to improve SEO... and speed up content writing. The solution increased primary keyword visibility by 80%. Google rankings improved by up to 20 positions in six months. Content automation made processes faster and more cost-efficient while keeping quality high.
Show More..

Dragon Medical One helped Singing River Health System automate clinical documentation. Providers used shortcuts to save time on repetitive tasks.... The health system achieved 88% adoption of the solution. Clinicians now use 22,000 voice commands each month. This improved efficiency and provider satisfaction. The solution supports better patient care and workflow automation.
Show More..