Case Studies for Hospitality | Real Results & ROI 2026

The Nobel Peace Center used Sanity to localize its website and interactive installations. Developers quickly built content models without DevOps... overhead. They integrated Sanity with their digital asset management system using custom React components. Content models and input components were reused across projects. The solution enabled fast setup and flexible customization for the museum's digital experiences.
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Contentstack helped Icelandair migrate from dotCMS to a headless CMS in under a month. The new system enabled automation, faster... workflows, and seamless localization for 12 languages and 16 locales. Icelandair cut backlog issues by 82% week-over-week and sped up translation delivery by 70%. The time to push out promotions dropped by 90%. Teams now create campaign pages weekly instead of monthly, improving content quality and consistency.
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Cheval Blanc used Prismic to rebuild its main website. The goal was to match the brand’s luxury experience online and... support frequent updates by multiple teams. Prismic provided a structured content system that keeps design and brand consistent. Teams can update menus and local content quickly without risking the brand’s look. The new site lets Cheval Blanc grow and adapt while keeping a high-quality digital presence.
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Guide to Iceland uses Hygraph to run its online travel marketplace. The platform manages millions of records for booking flows... and landing pages. Hygraph supports dynamic content and helps drive large-scale organic growth. Guide to Iceland connects thousands of local tour operators, accommodations, and car rentals. The solution handles high-traffic and read-heavy applications for the travel industry.
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Simpleview redesigned VisitLasVegas. com for the Las Vegas Convention and Visitors Authority. The new site saw sessions rise by 151%...and paid search jump by 488%. Organic social traffic increased by 215%. The redesign focused on mobile-first optimization, modern navigation, and integrating social media assets. The site now offers curated content and improved user experience, helping more visitors plan trips to Las Vegas.
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Egnyte helped Kona Grill move from a traditional data center to a secure cloud-based file sharing solution. Restaurant managers saved... about 30% of their time by using Egnyte for fast, secure file access and sharing. The IT team reduced support calls and eliminated the need for costly data center duplication. Employees now collaborate easily with internal teams and outside partners. Sensitive financial and operational data is protected with Egnyte’s security features. The solution supports Kona Grill’s growth and international expansion plans.
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PairSoft helped PF Michigan Group, a Planet Fitness franchise, automate accounts payable. The company faced problems with their old cloud... system as they grew. PairSoft integrated with their Intacct ERP and used Smart Document Recognition to speed up invoice data entry. The solution made their AP process paperless and improved productivity. Approval workflows and data entry are now faster and more efficient.
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Pronovix built a developer portal for a major cloud data service in hospitality. The portal makes it easy for partners... to find and use APIs. It features a clear API catalog, detailed documentation, and a partner program. The onboarding process is simple and guides users step by step. The portal improves the developer experience and supports both technical and non-technical users.
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Neos CMS helped H-Hotels AG unify web management for 72 hotel websites. The platform enabled both central marketing and local... hotel managers to easily update content. Neos integrated with the in-house booking system, syncing hotel data via REST. The solution supported seven languages and custom translation workflows. H-Hotels AG valued Neos for its user-friendly interface and future-ready technology.
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Contentful helped APT Travel Group boost online transactions by 175%. The company replaced its old CMS with Contentful to make... content updates easier and faster. Teams launched 36 localized websites for six brands in just months. The new platform let more staff create and edit content without technical help. APT also saw a 15% increase in basket size after the redesign.
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Fastly Next-Gen WAF and Bot Management helped JetBlue cut unwanted bot traffic by 95%. The airline migrated 35 sites in... just 3 days before a major holiday season. Fastly's tools reduced false positives and manual work, improving security accuracy and response times. JetBlue saw better website performance, lower server loads, and cost savings. The solution preserved bandwidth during high-traffic fare sales, keeping customers and leadership satisfied.
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Fastly Next-Gen WAF and Bot Management helped JetBlue cut unwanted bot traffic by 95%. The airline migrated 35 sites in... just 3 days before a major holiday season. Fastly's tools reduced false positives and manual work, improving security accuracy and response times. JetBlue saw better website performance, lower server loads, and cost savings. The solution preserved bandwidth during high-traffic fare sales, keeping customers and leadership satisfied.
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Liferay DXP helped Smiles, Brazil's largest loyalty program, handle over 28 million monthly pageviews and 15 million customers. Smiles needed a... stable, scalable portal after their IPO to support rapid growth and high traffic. Liferay enabled agile content management, seamless mobile and web experiences, and robust integrations with CRM and Auth0. The new platform boosted conversion rates by 46% on personalized offers and gave non-technical teams more autonomy. Smiles now delivers a consistent, high-quality user experience across devices.
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Comarch Loyalty Management helped Costa Coffee overhaul its customer engagement. Costa replaced a legacy system to create more immersive loyalty... programs. The new platform supports segmentation, daily promotions, surveys, and lotteries. Costa Coffee Club now lets customers earn and redeem points across stores, machines, and mobile. Over 6 million members use the loyalty program. The project included data migration, hosting, and ongoing support.
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CoreMedia Experience Platform helped Yugo launch three new markets in just three weeks. Yugo used the platform to create localized,... high-converting websites and integrate with CRM and booking systems. The new digital foundation enabled a 90% average booking rate across markets. Yugo streamlined content operations and improved personalization for students. The solution supported rapid growth and consistent brand experiences globally.
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Costa Coffee Polska needed a new loyalty program platform. The goal was to replace plastic cards and make the program... more attractive. e-commerce edito demo built a custom system for web and mobile. The platform lets users collect virtual coffee beans and redeem them for rewards. It integrates with cash registers and supports targeted promotions. The system helps segment users and create special offers for different groups.
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Apostrophe Assembly helped Kimpton Hotels manage over 60 restaurant websites from one dashboard. Kimpton's team now updates menus, images, and... events without developers. Integrations like booking forms and email sign-ups are easy to add. The cloud-hosted multisite solution improved site performance and brand consistency. Kimpton's marketing team can quickly launch new sites with custom themes, keeping each restaurant's unique style.
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Sendible helped Sage Restaurant Group manage social media for 14 restaurants across the USA. The platform gave the corporate director... visibility into each team's marketing strategies. Teams used Sendible to schedule posts, collaborate, and report results. Bulk posting and reporting features saved time and improved feedback. Social media content increased, posting became more consistent, and customer engagement grew.
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ContentStudio helped Marinet, a hotel management company in Greece, boost productivity by up to 50%. Marinet saved over $6,000 a... year on social media management. The team cut 15 hours per week from content planning and scheduling. ContentStudio made it easy to manage multiple social accounts, automate posts, and track analytics. Marinet increased engagement and follower growth by up to 25%. The platform improved collaboration and helped Marinet reach more guests and hospitality professionals.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Facelift helped FMTG manage 10 corporate social media accounts and boost content output. The hospitality group increased posts on its... German account by 66% compared to 2019. Facelift's Publisher tool made content scheduling and collaboration easier for a team of three social media managers. FMTG saw more engagement and follower growth, especially with Instagram Stories and Reels. The platform saved time and improved coordination across hotels and offices.
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Dash Social helped LEGOLAND boost its social media engagement. LEGOLAND used Dash Social to schedule posts, analyze performance, and manage... content across multiple parks. The brand saw a 471% increase in user-generated content mentions and a 128% rise in new followers on Instagram. LEGOLAND also improved its content strategy with AI-powered insights and creator collaborations. These changes made LEGOLAND’s social channels more engaging and family-friendly.
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Sodexo Universities used Hootsuite to connect with students across 380 campuses. They managed over 800 social media accounts to boost... engagement and satisfaction. Hootsuite helped them train 100 on-site marketing managers and centralize content planning. Their "Thx :) for Making My Day!" campaign saw over 1 million engagements and 10,000 student submissions. Sodexo won a Loyalty360 Silver Award for customer experience metrics.
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Expedia Cruises used PromoRepublic to boost local marketing for its 300+ franchise locations. The company wanted to help each location... grow visibility and connect with local audiences. They used social media marketing, digital asset management, and insights tools. In six months, Expedia Cruises saw an 81% increase in engagement rate. The platform helped deliver localized messaging and improve franchise marketing results.
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Hilton uses social listening to improve customer experience and marketing. The company monitors Twitter and other platforms to respond to... guest feedback quickly. Hilton's social team replies to tweets within 37 minutes on average, aiming to resolve issues in under 12 hours. They use social data to inform brand strategy and marketing campaigns. The Hilton Suggests program finds travelers online and offers local tips, building brand loyalty.
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Determ helps Zadar Tourist Board track online mentions of Zadar and its attractions. Before Determ, the team missed many mentions... and spent too much time searching manually. Now, they get real-time alerts and use filters to find the most important articles and posts. They use these insights to boost Zadar’s brand and share top mentions on social media. Metrics from Determ help them report on their yearly impact and improve their campaigns.
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Emplifi UGC helped a global hospitality brand with over 100 hotels boost authentic content by 20%. The brand used AI-driven... tools to source and manage guest-generated visuals, saving hundreds of hours on manual curation. One guest campaign generated 314 video submissions, enriching their content library. Automated workflows enabled a consistent, engaging social media presence across all properties. The solution improved operational efficiency and strengthened the brand’s connection with travelers.
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HypeAuditor helped Sun Siyam Resorts grow their Instagram followers. The company used influencer analytics to find the right creators for... their brand. They used data to choose influencers and run effective giveaways. This led to steady growth in followers across all resort accounts. The team tracked results and optimized their social media strategy. Sun Siyam is on track to reach more growth goals soon.
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HubSpot helped me&u, a Melbourne-based hospitality tech company, scale from a local startup to serving over 6,000 venues and 13 million users. me&u used HubSpot’s... CRM, Sales Hub, Marketing Hub, and Service Hub to unify customer data and support rapid global expansion. The platform enabled KPI dashboards, improved onboarding, and streamlined customer support. me&u doubled its team size and raised over $100 million AUD, becoming a market leader in digital ordering and payments. HubSpot’s tools gave me&u the confidence to enter new markets and maintain high customer satisfaction.
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Rallio Local helped Dream Vacations grow their social media following by 10,010 from January to October 2023. The dedicated Social... Strategist managed content creation, scheduling, and reputation management. Dream Vacations saw 147 more daily post engagements and published 3,170 additional posts. Total post engagements reached 135,514. The program boosted their online presence and inspired more travelers.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Bidroom uses Brand24 for social media listening. They track mentions about their brand and find out where those mentions come... from. Brand24 helps them discover new websites talking about their company. They also monitor other brands using the tool. Key features for Bidroom are PDF reports and comparison metrics. Fast customer support is important to them.
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SevenRooms helped The Mulberry Group in Melbourne boost revenue by $112k AUD in five months. The group switched from OpenTable... to SevenRooms for email marketing and reservations. They saved $256k AUD in cover fees. The platform also helped them grow their email subscriber list. The Mulberry Group focused on building a loyal community and personalizing guest experiences.
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Simpleview redesigned VisitLasVegas. com for the Las Vegas Convention and Visitors Authority. The new site saw sessions rise by 151%...and paid search jump by 488%. Organic social traffic increased by 215%. The redesign focused on mobile-first optimization, modern navigation, and integrating social media assets. The site now offers curated content and improved user experience, helping more visitors plan trips to Las Vegas.
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HubSpot helped me&u, a Melbourne-based hospitality tech company, scale from a local startup to serving over 6,000 venues and 13 million users. me&u used HubSpot’s... CRM, Sales Hub, Marketing Hub, and Service Hub to unify customer data and support rapid global expansion. The platform enabled KPI dashboards, improved onboarding, and streamlined customer support. me&u doubled its team size and raised over $100 million AUD, becoming a market leader in digital ordering and payments. HubSpot’s tools gave me&u the confidence to enter new markets and maintain high customer satisfaction.
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HubSpot helped me&u, a Melbourne-based hospitality tech company, scale from a local startup to serving over 6,000 venues and 13 million users. me&u used HubSpot’s... CRM, Sales Hub, Marketing Hub, and Service Hub to unify customer data and support rapid global expansion. The platform enabled KPI dashboards, improved onboarding, and streamlined customer support. me&u doubled its team size and raised over $100 million AUD, becoming a market leader in digital ordering and payments. HubSpot’s tools gave me&u the confidence to enter new markets and maintain high customer satisfaction.
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NetHunt CRM helped Bon Vivant, a London-based travel advisory, boost repeat sales and improve efficiency. The team automated follow-ups and... tracked bookings with a visual pipeline. NetHunt CRM captured leads from all channels and organized trip details in one place. Automated reminders and reporting tools gave Bon Vivant deeper customer insights. These changes led to more repeat bookings and better client engagement.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Meeting. pl used InStreamCRM to improve customer service and sales. The team saved time by automating data entry and communication...tracking. InStreamCRM helped them manage multiple business processes at once. The system made it easier to build strong relationships with key customers. Meeting.pl raised their service level and focused more on customer needs.
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Event Temple helped The Wever Lodge move from manual event management to a digital system. The hotel team used to... rely on Word and Excel, which caused frustration and wasted time. With Event Temple, they now automate data entry and manage events in real time. The software lets them customize quotations and event details. The team spends less time on admin work and can update event info quickly.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Hovr helped Scottsdale Resort make its website more interactive. The resort used Hovr to highlight events and amenities with video... and dynamic touchpoints. Guests spent more time exploring the site and clicked on calls to action more often. The click-through rate reached 49.4%. The conversion rate with Hovr was 34.8%. Visitors watched 178.3 minutes of content in 30 days.
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Turning Stone Resort Casino used Cvent advertising and software to boost national visibility. The resort wanted to attract more large... meetings and events, which usually go to big cities. By using Cvent tools like Planner Navigator and Event Diagramming, the sales team increased received RFPs by 24% and unique organizations sourcing by 23%. Over 2,000 interactive floor plan views happen each year. The technology helped planners see the space and made the resort stand out to event professionals.
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Turning Stone Resort Casino used Cvent advertising and software to boost national visibility. The resort wanted to attract more large... meetings and events, which usually go to big cities. By using Cvent tools like Planner Navigator and Event Diagramming, the sales team increased received RFPs by 24% and unique organizations sourcing by 23%. Over 2,000 interactive floor plan views happen each year. The technology helped planners see the space and made the resort stand out to event professionals.
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Turning Stone Resort Casino used Cvent advertising and software to boost national visibility. The resort wanted to attract more large... meetings and events, which usually go to big cities. By using Cvent tools like Planner Navigator and Event Diagramming, the sales team increased received RFPs by 24% and unique organizations sourcing by 23%. Over 2,000 interactive floor plan views happen each year. The technology helped planners see the space and made the resort stand out to event professionals.
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Turning Stone Resort Casino used Cvent advertising and software to boost national visibility. The resort wanted to attract more large... meetings and events, which usually go to big cities. By using Cvent tools like Planner Navigator and Event Diagramming, the sales team increased received RFPs by 24% and unique organizations sourcing by 23%. Over 2,000 interactive floor plan views happen each year. The technology helped planners see the space and made the resort stand out to event professionals.
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Turning Stone Resort Casino used Cvent advertising and software to boost national visibility. The resort wanted to attract more large... meetings and events, which usually go to big cities. By using Cvent tools like Planner Navigator and Event Diagramming, the sales team increased received RFPs by 24% and unique organizations sourcing by 23%. Over 2,000 interactive floor plan views happen each year. The technology helped planners see the space and made the resort stand out to event professionals.
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Yapp helped La Cantera Resort & Spa reach all 450 employees with instant mobile communication. Before Yapp, only about 100... desk-based staff got updates, leaving most associates uninformed. The Yapp app became the main hub for HR info, company news, and team recognition. Employees now get timely updates, can print forms, and share photos and comments. The app built a strong sense of community and improved guest service by keeping everyone informed.
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Tripleseat helped Lombardo’s Hospitality Group manage 60+ events per month across four brands. Their old system was slow and hard... to use. Tripleseat made proposals look better and made booking faster. The team now uses one calendar for all events. Guests can book online with TripleseatDirect. Staff save time and guests have a better experience.
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Tripleseat helped Lombardo’s Hospitality Group manage 60+ events per month across four brands. Their old system was slow and hard... to use. Tripleseat made proposals look better and made booking faster. The team now uses one calendar for all events. Guests can book online with TripleseatDirect. Staff save time and guests have a better experience.
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Totara Learn helped KLM automate financial processes for employee development. KLM saw a 10% increase in users, now over 30,000,... since launching MyLearning. Employees booked thousands of external courses using their personal development budget. KLM offers nearly 7,000 external courses and saved 10-35% on training costs through collective procurement. The platform supports upskilling, reskilling, and detailed reporting for managers and employees.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. They improved CSM reach and gained real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.
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Accord LMS helped Wisconsin Hospitality Group train 5,000 new hires each year. The company integrated Accord LMS with its portal... and survey sites. Employee satisfaction increased after using the LMS. Turnover at Applebee’s dropped by 11%, saving $68,000 per year in training costs. Onboarding and training costs per employee fell by 15%. Managers now spend more time improving guest experience instead of tracking training.
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Red Roof used MicroBuilder to speed up course creation for over 700 hotels. The training team needed to boost LMS... engagement and support new system rollouts. MicroBuilder helped them build courses faster with AI support and modern, mixed-media modules. Learners found the new courses easier and more engaging. Manager training completion rates improved, and LMS usage increased when new content launched. Red Roof plans to expand MicroBuilder use for multilingual and refresher training.
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Growth Engineering LMS helped Caffè Nero deliver a multi-brand learning platform for 5,000+ staff across 1,000+ locations. The Caffè Nero... Learning Hub enabled personalized training journeys and supported multiple languages. Gamification features like badges, XP, and leaderboards boosted learner engagement. The platform achieved over 16,000 eLearning views per month. Staff praised the system for its ease of use and positive impact on training.
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Edem Resort Medical & Spa used AcademyOcean to automate employee onboarding and training. They launched their first course in just... one week. Over 400 employees now use the LMS for learning and testing. The onboarding time for new hires dropped by 50%. Staff can access training anytime, boosting engagement and feedback. Gamification and digital tracking replaced paper-based processes, making learning more fun and efficient.
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Essendi used CrossKnowledge to align leadership and embed core values across 20,000 employees in 22 countries. The company boosted learner... adoption from 17% to 76% with curated content and a Manager Hub. A two-month gamified challenge increased participation and made values part of daily work. CrossKnowledge helped Essendi turn strategy into behavior and build a future-ready foundation. Leadership visibility and engaging learning experiences drove cultural transformation.
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SmarterU LMS Admin Services helped Sunwing Travel Group quickly roll out safety and compliance training after COVID-19 shutdowns. The team enabled... fast deployment and tracking of targeted training for hundreds of employees across different roles and locations. Sunwing could monitor completions and ensure staff had the knowledge to return to work safely. The collaboration allowed Sunwing to reopen hotels and services smoothly, with reliable reporting and support from the Admin Services team. Weekly meetings and fast responses kept Sunwing up-to-date on training progress.
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Looop by 360Learning helped Edwardian Hotels deliver consistent training to over 600 staff across multiple locations. Staff accessed training on... iPods, making learning available anytime and anywhere. The team created over 100 training resources in less than a year, including videos and manuals. At least 90% of housekeeping staff now use Looop for daily operations. Employees feel more engaged and supported, leading to better client care.
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Travel Counsellors used Litmos LMS to deliver personalized training for their global network of over 1,800 travel agents. The platform helped... them build franchise knowledge and improve sales skills. With Litmos, they created high-quality training content and blended it with their own materials. After launching the new training program, sales and productivity increased by 18 percent. Engagement levels among learners doubled.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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WSH Services Holding Limited used Plumsail Forms to automate data collection across its hospitality businesses. Before, each business ran its... own form process, causing errors and wasted effort. With Plumsail Forms, WSH created a single form process that adapts branding for each business using URL parameters. Data from all forms is collected in a SharePoint list for easy management. This solution reduced duplication and improved accuracy in form submissions.
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Hotelbeds used Landbot to launch a WhatsApp and Facebook Messenger chatbot for COVID-19 support in just four weeks. The chatbot handled... 13,000 conversations and answered 350,000 user queries, reducing pressure on customer service teams. Landbot’s no-code builder and integrations with Dialogflow and Google Sheets enabled fast deployment. The solution provided proactive travel updates and personalized support in multiple languages and brands. Hotelbeds improved customer communication and reduced service requests during the pandemic.
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Emplifi UGC helped a global hospitality brand with over 100 hotels boost authentic content by 20%. The brand used AI-driven... tools to source and manage guest-generated visuals, saving hundreds of hours on manual curation. One guest campaign generated 314 video submissions, enriching their content library. Automated workflows enabled a consistent, engaging social media presence across all properties. The solution improved operational efficiency and strengthened the brand’s connection with travelers.
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HubSpot helped me&u, a Melbourne-based hospitality tech company, scale from a local startup to serving over 6,000 venues and 13 million users. me&u used HubSpot’s... CRM, Sales Hub, Marketing Hub, and Service Hub to unify customer data and support rapid global expansion. The platform enabled KPI dashboards, improved onboarding, and streamlined customer support. me&u doubled its team size and raised over $100 million AUD, becoming a market leader in digital ordering and payments. HubSpot’s tools gave me&u the confidence to enter new markets and maintain high customer satisfaction.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Frosch Travel switched from Outlook to Deskpro to improve customer care. Their global team of 500 agents needed better reporting... and workflow automation. Deskpro's self-hosted solution enabled custom triggers, automated ticket routing, and real-time dashboards. Frosch set up 734 ticket triggers and 850 departments, saving countless hours. The team gained instant visibility, improved accountability, and enhanced customer experience.
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Minor Hotels used IntelligenceBank to manage all digital assets in one place. The platform created a central hub for brand-approved... assets, making it easy for staff and partners to access what they need. This reduced asset requests and saved time for the marketing team. Over 1,650 users have logged in more than 18,000 times, storing 3.3TB of assets. IntelligenceBank helped Minor Hotels improve brand compliance and efficiency.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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HubSpot helped me&u, a Melbourne-based hospitality tech company, scale from a local startup to serving over 6,000 venues and 13 million users. me&u used HubSpot’s... CRM, Sales Hub, Marketing Hub, and Service Hub to unify customer data and support rapid global expansion. The platform enabled KPI dashboards, improved onboarding, and streamlined customer support. me&u doubled its team size and raised over $100 million AUD, becoming a market leader in digital ordering and payments. HubSpot’s tools gave me&u the confidence to enter new markets and maintain high customer satisfaction.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Apsis Marketing Automation helped Kämp Collection Hotels improve guest experiences. The hotel group integrated Apsis with Microsoft Dynamics CRM for... two-way data sync. Automated emails before and after stays provided booking info and promoted services. Open rates reached 60-80%, and post-visit emails boosted direct bookings. Over 50% of campaign bookings came from newsletter subscribers during special promotions.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Goodwood used Apteco FastStats and PeopleStage to improve email marketing. They built a single, dynamic weekly email for each customer.... This reduced over-mailing and increased relevance. Click-through rates rose by 2% and website clicks grew by 84,000 year over year. Unsubscribe rates dropped by 1.5%. The new approach saved 16 hours per month and boosted engagement by 3%.
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ActiveCampaign helped Painting with a Twist unify email marketing for over 220 franchise locations. The company achieved a 95% franchisee... adoption rate and saw a 65% increase in email volume. Automated campaigns boosted customer re-engagement and led to a 25% increase in revenue from email marketing. Franchisees now save hours each week using customizable templates and automation. The platform ensures brand consistency while allowing local personalization.
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RedEye helped Travelodge boost email revenue by 40% year on year. Their data-driven marketing automation and personalised pre-stay campaigns increased... website visits from email by 86%. The pre-stay email campaign delivered 370% more revenue per email sent compared to standard newsletters. Unique open rates reached 76.88% and click rates hit 34.78%. Customers praised the emails for useful info like weather, maps, and local tips.
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Mautic helped Haugan Cruises combine 15 customer lists into one optimized database. The team automated marketing and communications, sending 12... personalized emails and newsletters to B2C and B2B groups. Read rates rose to 22%. Sales teams now identify leads and follow up with custom calls or emails. Content is reused and targeted, saving time for creators. The shift to customer-centric marketing improved efficiency and communication.
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Switzerland Tourism used Experiences by Jebbit on Pinterest to inspire travelers during the pandemic. They launched a quiz-to-board Pin Extension... that let users dream about future Swiss vacations. The campaign ran in 4 languages across 5 European markets. It achieved an 80% completion rate. The integration helped Switzerland Tourism engage consumers and collect leads for future travel promotions.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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CHEQ Enforce helped All Nippon Airways (ANA) secure consent and compliance for millions of global site visitors. ANA needed a... flexible, easy-to-deploy solution to meet strict privacy regulations. CHEQ enabled automatic tag and cookie categorization, saving hours of manual work. ANA trusted CHEQ for its strong reputation in security and data protection. The deployment supported ANA’s promise of security and trust for customers.
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Ascent360 helped Mt. Hood Meadows unify guest data and build targeted audience segments. The resort used the platform to send... personalized emails and automate pre-arrival campaigns. A segmented Pass Renewal campaign generated $600,000 in revenue. Event-based email click-through rates rose to over 50%. Event registrations increased by 50-75% after targeted announcements. Mt. Hood Meadows improved guest retention and satisfaction with data-driven marketing.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Tealium’s real-time data orchestration platform helped All Nippon Airways (ANA) unify traveller data across bookings, loyalty, apps, and airport systems. ANA moved from... manual, fragmented systems to real-time, connected insights. The airline now delivers personalised, cross-channel engagements that boost loyalty and conversion rates. Campaigns launch faster, and every digital interaction reflects ANA’s hospitality standards. ANA strengthened customer trust and brand consistency using data-driven personalisation.
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Tealium’s real-time data orchestration platform helped All Nippon Airways (ANA) unify traveller data across bookings, loyalty, apps, and airport systems. ANA moved from... manual, fragmented systems to real-time, connected insights. The airline now delivers personalised, cross-channel engagements that boost loyalty and conversion rates. Campaigns launch faster, and every digital interaction reflects ANA’s hospitality standards. ANA strengthened customer trust and brand consistency using data-driven personalisation.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Hornetsecurity's 365 Total Protection helped Andras House, a leading hotel group in Belfast, reduce spam and email threats. The IT team... saw a noticeable drop in unwanted emails after switching from Microsoft’s built-in filters. The admin console made setup and user management easy. The solution gave the company better control over email traffic and improved security. Security Awareness Service and VM Backup added more value, making daily operations smoother and safer.
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Dogfish Head Brewery used Emma's email marketing platform to boost brand awareness and sales. They launched an automated welcome series... with a 83% open rate and up to 27% click rate. The campaign included targeted emails for new subscribers and exclusive content for loyal fans. Segmenting their audience and using bold CTA buttons increased engagement. Their web series emails averaged a 58% open rate and 33% click rate, helping them reach new audiences.
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Brevo's Mobile Wallet and Loyalty Platform helped Café Kitsuné boost customer loyalty. The digital loyalty program achieved a 96% member... loyalty rate and a 93% card retention rate. Cardholders visited 20% more often. Registration was easy, with a 98% completion rate. The loyalty card updated visually based on customer status, increasing engagement.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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ActiveCampaign helped Painting with a Twist unify email marketing for over 220 franchise locations. The company achieved a 95% franchisee... adoption rate and saw a 65% increase in email volume. Automated campaigns boosted customer re-engagement and led to a 25% increase in revenue from email marketing. Franchisees now save hours each week using customizable templates and automation. The platform ensures brand consistency while allowing local personalization.
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Netcore helped Vietjet Air boost email revenue by 40X and achieve 120X ROI in three months. Vietjet Air faced challenges... with customer engagement and slow ticket offer processes. Netcore's automation, web push notifications, and AMP emails improved data quality and personalized marketing. The airline delivered real-time, tailored offers, increasing customer satisfaction and sales. Vietjet Air now enjoys higher engagement and loyalty from its customers.
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Validity Everest and Sender Certification helped Ice Travel Group complete a complex merger and ESP migration. The company maintained a... 99 Sender Score and 99% inbox placement rate, 13% higher than non-certified peers. Validity's tools ensured smooth deliverability, DMARC compliance, and safe list management. Ice Travel Group now sends large email volumes confidently, even during peak periods like Black Friday. The solution proved cost-effective for protecting key marketing channels.
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Flying Blue, the loyalty program of Air France-KLM and Transavia, used Currency Alliance to manage and scale its partner network. The platform enabled... Flying Blue to onboard nearly 20 new partners and streamline reporting, invoicing, and legal processes. Standardized contracts and automated onboarding reduced IT and legal workload. Lower set-up costs allowed Flying Blue to add smaller partners, increasing member engagement. The program now gains deeper insights into member interests through expanded partner activity.
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Cloudbeds used Stripe Connect to speed up hotel onboarding from weeks to hours. The company embedded Stripe Payments and Terminal... to support online and in-person transactions. Hotels using Cloudbeds Payments saw a 15% increase in revenue growth. Properties that enabled alternative payment methods grew revenue by 14.8%. Cloudbeds saved hundreds of developer hours with Stripe's embedded components. The Stripe Data Pipeline gave Cloudbeds better business insights and custom reporting.
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Australian Turf Club uses TASK for point of sale, data warehouse, and kitchen management. They chose TASK for its fast... software development and strong integrations. The software supports their events-centric business and handles reporting needs. ATC values the seamless member-facing applications and inventory management. TASK has supported ATC since 2010 across multiple venues in Sydney.
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Comarch Loyalty Management helped Costa Coffee overhaul its customer engagement. Costa replaced a legacy system to create more immersive loyalty... programs. The new platform supports segmentation, daily promotions, surveys, and lotteries. Costa Coffee Club now lets customers earn and redeem points across stores, machines, and mobile. Over 6 million members use the loyalty program. The project included data migration, hosting, and ongoing support.
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Paddlepod used Stamp Me to launch a digital loyalty program for their swimming venues. They wanted to reward loyal customers... and boost repeat visits. The program includes stamp cards for cafe purchases and play sessions, plus a Birthday Club for personalized rewards. Over 570 members joined, with more than 2,000 stamps issued. Paddlepod now connects better with customers and manages rewards easily from the Stamp Me Merchant Console.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Marsello helped Bakers Delight New Zealand rebuild their loyalty program after acquiring the master franchise in 2022. The brand saw... 8x database growth and 95% of their marketing database now participate in the loyalty program. Marsello integrates with Shopify, Lightspeed, and Bopple, giving Bakers Delight a unified view of in-store and online sales. The team uses loyalty data to run targeted campaigns, boost customer visits, and set measurable business goals. Email open rates average 56%, showing strong customer engagement.
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Upmetrics helped Palmera Bay Yachts move from planning to full operation. Nicole East used the platform to create a detailed... business plan and secure funding for sales and marketing. The AI writing assistant and drag-and-drop builder made planning fast and easy. Nicole could clearly present her business strategy to investors. The business plan improved efficiency and helped the company grow in the luxury yachting market.
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Stasher uses Redash to track key business metrics like occupancy rate and monthly performance. The team needed a custom dashboard... to combine data from Google Analytics, Stripe, and their own database. Redash let them build shareable dashboards for partners and monitor KPIs without extra engineering work. They now track revenue, stored bag numbers, and growth by region. Redash helps Stasher share performance data with partners like Premier Inn.
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Hotel Effectiveness by Actabl helped CSM Corporation cut overtime by 80% in one year. The software replaced manual labor management... with real-time insights and automated reporting. CSM used these tools to align teams, optimize staffing, and reduce hours per occupied room from 82 to 63 in housekeeping. The company saw a 25% drop in managed labor in housekeeping and improved operational efficiency across all properties. Actabl’s solution enabled CSM to save money and focus on strategic growth.
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Domo helped Boyne Resorts break down data silos and replace outdated spreadsheets. Now, leaders and managers access real-time data across... all resorts. This lets them optimize staffing, improve guest experiences, and drive revenue growth. Managers use Domo to predict surges and deploy staff where needed. The mobile app keeps decision-makers informed on the go. Data is now central to Boyne Resorts’ culture, enabling faster, better decisions.
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Holistics helped RedDoorz automate data operations for over 500 hotel properties. Before Holistics, building data pipelines and reports took up... to 15 days and required manual work. With Holistics, a single analyst automated reporting, reducing tasks from weeks to minutes. Now, RedDoorz sends daily performance reports to property owners and tracks KPIs in real time. Over 150 staff use Holistics to access business data and reports without training.
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Goodwood used Apteco FastStats and PeopleStage to improve email marketing. They built a single, dynamic weekly email for each customer.... This reduced over-mailing and increased relevance. Click-through rates rose by 2% and website clicks grew by 84,000 year over year. Unsubscribe rates dropped by 1.5%. The new approach saved 16 hours per month and boosted engagement by 3%.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Cirrus Insight helped OpenTable capture over 100,000 sales data points and track 30,000 email opens in one year. The platform ended... manual CRM entry, saving time for sales reps. OpenTable launched more than 400 targeted campaigns using personalized templates. Scheduling features let customers book meetings directly, reducing email back-and-forth. These improvements increased sales velocity and campaign success for OpenTable.
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Genially helped ONA Hotels & Apartments reach 1,500 employees with new interactive training. The team redesigned onboarding as an escape... room and used scenario-based learning for managers. 95% of staff rated the training materials highly. 85% said they applied new skills at work. Genially made training more engaging and easy to scale across departments.
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Content Science helped InterContinental Hotels Group improve their mobile marketing strategy. IHG wanted to boost mobile bookings and adapt content... for global markets. Content Science analyzed IHG’s content performance and mobile marketing technologies. They provided actionable recommendations for IHG’s Mobile Solutions group. IHG used these recommendations to assign actions and deadlines. IHG is now better positioned for mobile marketing success.
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Hapag-Lloyd Cruises uses Flockler to show Instagram images on their homepage. The gallery features real travel photos from Instagram. This... helps website visitors see authentic experiences. The image feed inspires people to learn more about Hapag-Lloyd's luxury cruises. The visual gallery encourages more visitors to explore their services and drives conversions.
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Five Iron Golf used Zendesk to modernize their contact centre. In just 12 weeks, they achieved 95% system operational readiness.... Zendesk unified their customer data and streamlined support across channels. The platform enabled fast, personalized resolutions and improved agent productivity. Five Iron Golf now delivers better customer experiences with efficient, AI-powered support.
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Brightview Senior Living used Foleon, Bynder, and HubSpot to manage over 10,000 assets and publish 120+ Foleon Docs. Before integrating these... tools, content was scattered and hard to track. Manual asset management wasted hours each week. With the new integrations, Brightview saw a 40% increase in average click-through rate and achieved up to 83% CTR in emails. The team now tracks content performance easily and saves dozens of hours weekly.
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Destination Cleveland used CrowdRiff Creators to make short-form video content for social media. They wanted to reach both locals and... visitors with authentic stories about Cleveland. CrowdRiff Creators helped them find, manage, and pay content creators. The platform made it easy to create and share videos on TikTok, Instagram, YouTube Shorts, and Google. Destination Cleveland also used CrowdRiff’s UGC Platform to collect user-generated content for their marketing. This approach helped them connect with more people and show Cleveland’s unique personality.
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Minihotel used PayPro Global to solve payment friction and reduce chargebacks as it expanded worldwide. The company automated revenue recovery... and enabled localized checkouts in over 60 countries. This led to a 90% conversion rate in Brazil and a customer lifetime value of $254. Minihotel eliminated most manual payment support and focused on growth. PayPro Global helped Minihotel scale its hospitality software business globally.
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Liferay DXP helped Smiles, Brazil's largest loyalty program, handle over 28 million monthly pageviews and 15 million customers. Smiles needed a... stable, scalable portal after their IPO to support rapid growth and high traffic. Liferay enabled agile content management, seamless mobile and web experiences, and robust integrations with CRM and Auth0. The new platform boosted conversion rates by 46% on personalized offers and gave non-technical teams more autonomy. Smiles now delivers a consistent, high-quality user experience across devices.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Bergwelt Grindelwald resort used Protel PMS and Canary messaging to improve hotel operations. The resort doubled its reservations after implementing... these solutions. Staff managed bookings more efficiently and guests received better communication. The unified platform helped streamline daily tasks and enhance the guest experience. The result was higher occupancy and improved customer satisfaction.
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Hipcamp used Lokalise to manage localization as it expanded across the US, Canada, and Australia. The team needed to adapt... content for different English-speaking regions and streamline updates. Lokalise let product managers and designers update copy easily, while developers integrated changes quickly using automation and CI/CD tools. Integrations with Figma and Sketch helped designers provide context for translators. Hipcamp chose Lokalise for its flexibility, developer tools, and built-in access to translators, making it easier to scale their platform.
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Egnyte helped Kona Grill move from a traditional data center to a secure cloud-based file sharing solution. Restaurant managers saved... about 30% of their time by using Egnyte for fast, secure file access and sharing. The IT team reduced support calls and eliminated the need for costly data center duplication. Employees now collaborate easily with internal teams and outside partners. Sensitive financial and operational data is protected with Egnyte’s security features. The solution supports Kona Grill’s growth and international expansion plans.
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WestJet used Zeplin and Adobe XD to improve their design workflow. The design team struggled with managing design versions and... collaboration. Zeplin helped them track changes, add notes, and keep everyone aligned. The integration with Jira made collaboration with product teams easier. As a result, they reduced mistakes and launched a new homepage faster.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Tastecard used CustomerSure to collect feedback from thousands of members each month. They integrated CustomerSure with their IT and Help... Scout systems. This helped them improve their sign-up process and understand why members cancel. They used feedback to fix issues, like informing new members about their app. CustomerSure gave them insights to design a better pricing model and website.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Pierre & Vacances used Alida to build the "Pierre & Vous" insights community. They wanted to understand what digital features... and information mattered most to guests before and during holidays. Feedback showed guests preferred a web-based digital booklet with local info over an app. Pierre & Vacances launched a QR-accessible digital welcome booklet, letting local teams update content. This led to a 9-point increase in customer satisfaction and faster, less costly project delivery.
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Turning Stone Resort Casino used Cvent advertising and software to boost national visibility. The resort wanted to attract more large... meetings and events, which usually go to big cities. By using Cvent tools like Planner Navigator and Event Diagramming, the sales team increased received RFPs by 24% and unique organizations sourcing by 23%. Over 2,000 interactive floor plan views happen each year. The technology helped planners see the space and made the resort stand out to event professionals.
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Vocalcom Salesforce Edition helped Umrahme cut query response times from days to under 5 minutes. Umrahme, a travel specialist, manages... pilgrimage travel packages and visas for Saudi Arabia. They run 3 call centers with 15 agents serving over 5,000 travel agencies. Vocalcom's native Salesforce integration gave Umrahme a single customer view and automated outbound campaigns. Real-time supervision tools improved customer engagement and support quality.
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Singapore Airlines unified all customer-facing teams using Genesys. The solution integrates with a Google-based chatbot that answers 85,000 questions weekly.... Customers get personalized service through live chat, real-time reporting, and resource matching. The airline improved agent efficiency and collaboration. More queries are resolved through channels like live chat, boosting brand loyalty.
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Knowlarity’s Virtual Numbers and Speech Analytics helped a leading multinational hospitality company in India track marketing campaign performance. The company used... virtual numbers for bookings and reservations, enabling them to measure ROI across digital and non-digital channels. Speech analytics automated call transcription, letting managers quickly see daily lead conversions. This improved agent training, boosted lead conversion rates, and increased revenue. Managers now make data-driven decisions and invest more in high-performing marketing channels.
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Knowlarity’s Virtual Numbers and Speech Analytics helped a leading multinational hospitality company in India track marketing campaign performance. The company used... virtual numbers for bookings and reservations, enabling them to measure ROI across digital and non-digital channels. Speech analytics automated call transcription, letting managers quickly see daily lead conversions. This improved agent training, boosted lead conversion rates, and increased revenue. Managers now make data-driven decisions and invest more in high-performing marketing channels.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Stackla helped Hamilton Island use user-generated content (UGC) to boost marketing results. The #HIRememberWhen campaign drove a 3,814% ROI and... reached 6.7 million impressions. Facebook ads with UGC saw three times higher click-through rates at one third the cost per click. Blogs with UGC produced 50% more bookings than those without. Real guest photos and stories inspired both new and returning visitors.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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DynamicWeb helped PGL Holidays launch a multilingual CMS with advanced holiday search, booking, and payment features. The new site supports... five marketing organizations, each with unique audiences, using dynamic theming and secure data integration. After launch, customers stayed 20% longer, bounce rate dropped 13%, and web bookings rose to 30% of all bookings. Adventure holiday sessions increased by 18% and bookings by 11%. Job applications via the site grew by 29.5%.
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VoucherCart helped Hydro Hotel grow voucher sales by 175% over six years. The hotel used VoucherCart to run targeted promotions... for events like Black Friday and Mother's Day. The platform made it easy to issue, redeem, and track vouchers across hotel services. Hydro Hotel saw higher average purchase prices and more unredeemed vouchers, boosting profit. Staff valued the simple reporting and integration with Google Analytics for tracking trends.
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Quantcast helped Premier Inn lower their blended CPM by 39%. The hotel brand used Quantcast's CTV and pre-roll ads to... reach more travelers. They achieved 62% better reach than planned and an 89% blended video completion rate. Premier Inn's campaign targeted lightweight TV viewers and boosted brand saliency. The always-on video strategy worked across both CTV and online video.
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Mixpanel helped Resy boost web and app usage by 30%. Resy used Mixpanel to track user behavior and improve onboarding.... They found a major drop-off when users had to check email for passwords. By switching to text-based logins, Resy increased web reservations by 20%. Reservation no-shows dropped by 10%. Restaurant partners saw millions in extra revenue.
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The Anne Frank House used Piwik PRO Analytics Suite to improve its website for over one million annual visitors. The museum wanted... to make ticket buying easier and provide better educational content. Piwik PRO helped staff track visitor behavior, segment audiences, and optimize the ticket section. Visits to the English ticket shop rose from 230 to 2388 in three days, boosting ticket sales. The museum now uses data to guide content, language options, and budget decisions.
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Goodwood used Apteco FastStats and PeopleStage to improve email marketing. They built a single, dynamic weekly email for each customer.... This reduced over-mailing and increased relevance. Click-through rates rose by 2% and website clicks grew by 84,000 year over year. Unsubscribe rates dropped by 1.5%. The new approach saved 16 hours per month and boosted engagement by 3%.
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Goodwood used Apteco FastStats and PeopleStage to improve email marketing. They built a single, dynamic weekly email for each customer.... This reduced over-mailing and increased relevance. Click-through rates rose by 2% and website clicks grew by 84,000 year over year. Unsubscribe rates dropped by 1.5%. The new approach saved 16 hours per month and boosted engagement by 3%.
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eyebase helped Vorarlberg Tourismus GmbH connect six tourism regions on one platform. Each region manages its own brand and digital... assets but shares a central system. eyebase supports workflows, collaboration, and media distribution. The platform powers the "myVorarlberg" YouTube channel and brand portals for journalists. All marketing materials are managed and archived in one place.
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Minor Hotels used IntelligenceBank to manage all digital assets in one place. The platform created a central hub for brand-approved... assets, making it easy for staff and partners to access what they need. This reduced asset requests and saved time for the marketing team. Over 1,650 users have logged in more than 18,000 times, storing 3.3TB of assets. IntelligenceBank helped Minor Hotels improve brand compliance and efficiency.
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Delta Vacations used MarcomCentral to solve marketing production challenges. Their small in-house agency struggled to keep up with over 3,000... projects a year. MarcomCentral's cloud platform let them distribute marketing assets quickly and control print costs. The company cut nearly $60,000 in annual printing expenses. Marketing now spends more time on strategy and less on urgent requests. Reporting features help leadership track results and make better decisions.
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Marvia helped Stayokay, the largest budget accommodation provider in the Netherlands, unify its brand identity across 20 hostels. Before Marvia, hostels... used Word and Word-Art, leading to inconsistent and unprofessional marketing materials. With Marvia's branded templates and digital asset management, each location now creates on-brand materials quickly. This improved brand visibility, guest communication, and increased local sales. Over 96 users manage 2,634 assets and 26 templates in the portal.
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Frontify helped Leonardo Hotels save over 1,000 hours per year by using digital and print templates. The hotel group now... creates more than 200 publications each month, all on brand. Employees use Frontify’s centralized platform to access templates and digital assets. This reduced reliance on agencies and improved brand consistency. Teams can now quickly create content for all locations, saving time and money.
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Café Kitsuné used Kolsquare to run an influencer campaign for its collaboration with Summer Fridays. The campaign featured a Paris... pop-up, exclusive menu items, and targeted gifting to lifestyle and beauty creators. In 30 days, the campaign generated 2.3 million impressions and €126,800 in earned media value. Over 60% of posts were organic, boosting brand visibility and foot traffic. Kolsquare helped Café Kitsuné identify top creators and track campaign performance in real time.
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Stackla helped Hamilton Island use user-generated content (UGC) to boost marketing results. The #HIRememberWhen campaign drove a 3,814% ROI and... reached 6.7 million impressions. Facebook ads with UGC saw three times higher click-through rates at one third the cost per click. Blogs with UGC produced 50% more bookings than those without. Real guest photos and stories inspired both new and returning visitors.
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Palladium Hotel Group used Influencity to boost brand visibility in the luxury travel market. They targeted Millennials and Gen Z... by working with influencers who matched their guest profiles. Influencity’s platform helped them select the right influencers for each resort. This strategy built authentic connections and increased guest loyalty. Influencer campaigns helped drive bookings year-round, even in off-seasons.
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Norwegian Cruise Line used Tidal Labs’ Creator Community platform to expand its influencer marketing program. The company wanted to grow... brand awareness by engaging online influencers and existing passengers. Tidal Labs helped Norwegian Cruise Line activate content from thousands of creators. This led to more exposure, engagement, and conversions for the brand.
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Traackr helped Meliá Hotels International manage influencer requests across 6 brands and 380 hotels. The company used Traackr to centralize... influencer data and standardize selection processes. With Traackr, Meliá grew activated influencers by 14% and video views by 204%. Influencer mentions rose 167%, boosting reach by 238%. Social-driven visits to Melia.com increased, and mobile sales jumped 491% to €33.8 million.
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Singapore Airlines unified all customer-facing teams using Genesys. The solution integrates with a Google-based chatbot that answers 85,000 questions weekly.... Customers get personalized service through live chat, real-time reporting, and resource matching. The airline improved agent efficiency and collaboration. More queries are resolved through channels like live chat, boosting brand loyalty.
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Emplifi UGC helped a global hospitality brand with over 100 hotels boost authentic content by 20%. The brand used AI-driven... tools to source and manage guest-generated visuals, saving hundreds of hours on manual curation. One guest campaign generated 314 video submissions, enriching their content library. Automated workflows enabled a consistent, engaging social media presence across all properties. The solution improved operational efficiency and strengthened the brand’s connection with travelers.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Cresta AI Agent helped Xanterra Travel Collection boost guest experience and sales. Xanterra deployed AI Agents for chat and voice,... achieving up to 84% containment rates. The company saw a $3.3M revenue lift by reinforcing sales behaviors. Agents used real-time guidance and analytics to improve service and consistency. Leadership gained actionable insights to reduce costs and optimize operations.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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AmplifAI helped a top 3 travel brand, through a BPO, boost solves per day by 34% in the first 90 days after onboarding. The company used... AmplifAI's AI-driven micro-learning to speed up new hire proficiency and improve agent coaching. This led to better customer satisfaction and more effective onboarding. The travel brand saw month-over-month gains in agent performance and problem-solving metrics.
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Validity Everest and Sender Certification helped Ice Travel Group complete a complex merger and ESP migration. The company maintained a... 99 Sender Score and 99% inbox placement rate, 13% higher than non-certified peers. Validity's tools ensured smooth deliverability, DMARC compliance, and safe list management. Ice Travel Group now sends large email volumes confidently, even during peak periods like Black Friday. The solution proved cost-effective for protecting key marketing channels.
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Text Request helped The Moxy Chattanooga Downtown quickly launch a curbside delivery service during the COVID-19 pandemic. The hotel and... bar used mass texting to inform customers about their new food and beverage focus. Customers could text in orders and receive curbside delivery, supporting social distancing. Text Request made it easy to communicate in real time and maintain customer contact. The solution was simple to set up and had an immediate impact.
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Claromentis helped Pearl Hospitality create a central digital workplace. Pearl Hospitality needed to standardise processes and training as they expanded... across Texas. The Claromentis platform gave them a single portal for company information, industry standards, and SOPs. Staff now access documents, policies, and resources in one place. This reduced email use and improved consistency across the company.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
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