Reviews and Reputation Customer Deals | Implementation & Best Practices

NetReputation helped an entrepreneur fix online reputation problems. Outdated and misleading... search results hurt the client's image with investors and partners. NetReputation used branded content, high-authority placements, and SEO to push down negative links. They updated profiles on LinkedIn and other sites. The campaign rebuilt trust and aligned the client's online presence with real achievements. This improved the client's chances with investors and business partners.
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Opiniion integrated with AppFolio property management software to help property management companies improve resident engagement and online reviews. Before using Opiniion,... AppFolio users had 3,513 reviews with an average rating of 2.8. After 10 months, review volume increased to 4,439 and average ratings rose to 4.0. The automated feedback system made it easy for staff to collect resident feedback and improve satisfaction. This led to better online ratings and more leasing inquiries.
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London Vermouth Company used Wiremo's Google Shopping Feed feature to list their products and reviews on Google Shopping. They enabled the... feature in Wiremo's settings to synchronize products and create XML feeds. This helped them rank first for "No.2 Camille's Red Vermouth" in the UK with 18 reviews. The reviews were uploaded to Google Merchant and displayed on their website and Wiremo's Google Seller Rating site.
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GetMoreReviews helped Print & Cheques Now grow their online reviews by 10x in just 3 weeks. The company uploaded... a list of over 15,000 customer emails to the tool. The system sent review requests slowly and consistently. Google reviews increased from 3 to over 30, and Facebook reviews grew from 1 to 8. Negative feedback alerts allowed the team to address customer issues quickly.
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Air Plant Shop wanted to show the quality of their air plants and customer experiences. They faced strong... competition and needed to stand out. They used RaveCapture to collect real customer photos and feedback. They also let shoppers buy directly from review widgets. In the past year, they collected over 2,000 customer experiences and more than 4,000 photos from customers.
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Podium Phones helped Budget Blinds of Salt Lake and Davis Counties boost their sales close rate from 45% to 60% in just 9 months. The small retail... team saved time by routing 25% of phone calls to text, making communication easier. Podium unified calls and texts under one number, improving customer and employee experience. Sending review requests and payment links by text became faster and simpler. The business saw more profit and better efficiency with Podium.
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FeedbackExpress helped Family Affairs, an Amazon FBA business run by Devan Jordan, improve seller feedback. Devan found the... software easy to set up with helpful support and customizable templates. He pays £24.99 per month for 2,500 emails and values the time saved. The quantity and quality of seller feedback increased after using FeedbackExpress. Devan recommends the tool for new Amazon sellers to stay competitive and boost feedback.
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DentaKit. com is a...small ecommerce business started by Lynn Schneider. It specializes in products for people with dental braces. The business grew from a personal need for better dental hygiene supplies. DentaKit.com now offers over 100 products and serves customers in more than 45 countries. The company has over 19,000 ratings with a 4.7-star average.
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Avis Vérifiés by Skeepers helped BUT, a major French home goods retailer, double its average click-through rate (CTR) on product pages by adding customer reviews. BUT wanted to... enrich product pages and reassure buyers. They chose customer review collection over chat for better visibility and SEO. Product pages with reviews saw a 2x higher CTR, and the presence of ratings increased CTR by 14%. Pages with a 5/5 rating reached a 19% CTR, compared to 5% for pages without reviews.
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Rex helped Carpet King improve customer follow-up after flooring installations. The company used... Rex to ask for feedback and encourage online reviews. In six months, Carpet King more than doubled its total number of reviews. The average star rating for all locations improved by almost half a star, with some locations gaining over a full star on Google. Rex made it easy to collect feedback and display recent testimonials on their website.
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RepTrak helped Lenovo shape its global brand narrative with the 'Smarter Technology for All' campaign. Lenovo used RepTrak’s... model to identify key reputation drivers and measure global perception. After two quarters, Lenovo saw a 2-point rise in ambassador outcomes and a 1-point increase in global reputation score. Global awareness grew by 5%. Lenovo’s share price rose over 50% from September 2019 to January 2021. Media coverage and brand reputation improved across major markets.
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G2 Ads helped AiSDR become a top 5 traffic source. AiSDR wanted to... build trust and connect with more buyers in a crowded AI market. They used G2 for reputation management and review generation. The lead quality from G2 Ads was strong, with better visitors and conversations. AiSDR saw G2 as a way to increase credibility and stand out from competitors.
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LocalClarity helped a software platform for restaurant chains improve Google Business Profile Health Scores. The client needed... a way to track and boost search listing strength across thousands of locations. LocalClarity built a custom scoring system and worked with the client to fill data gaps and engage customers. In two months, average Health Scores rose from 42 to 64. After five months, impressions increased by 12% and actions by 10%. The client rolled out the program to all locations, expecting millions in added revenue.
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Super Monitoring helped Kaspersky Lab monitor over ten ecommerce websites in more than ten countries. The solution included... 500+ services that checked website availability, form functionality, and ecommerce processes around the clock. Employees worldwide received instant alerts about failures and access to detailed statistics. The system provided insights into infrastructure weaknesses and verified hosting and ecommerce quality.
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Reputation helped Intermountain Health improve their online presence. The healthcare provider... used Reputation’s Reviews solution and launched an SMS-based review request program. Their review volume increased by 510% in one year. The average star rating jumped from 3.7 to 4.5 in a single month. Positive review share rose from 78% to 88%. Intermountain Health also tripled their organic leads.
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Review Dingo helped LifeCare Dental improve their Google reviews. The dental practice... started with a 3.7 Google score and 67 reviews. After 30 days using Review Dingo, they gained 19 positive reviews and raised their score to 4.0. With the SMS feedback feature, they received 45 positive reviews in just 30 days. Their Google score increased to 4.5 with 273 reviews, making them one of the top-reviewed dentists in Australia.
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Adit helped Lifeworks Dental replace four software systems and grow production by 20%. Dr. Kini Tran... used Adit’s all-in-one dental software for mass texting, digital forms, reminders, and analytics. The practice saw a 7% drop in no-shows and saved over $700 each month. Scheduling became easier and patient engagement improved. Lifeworks Dental now spends less on software and gets better support.
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Birdeye Social helped Valley Veterinary Care manage 75 social media accounts across 24 locations. The platform enabled... them to keep local authenticity while ensuring corporate consistency. Features like content calendar, personalized tokens, and location-based reporting made social media management easier. User-generated content through QR codes increased authentic engagement. Valley Veterinary Care now connects better with local audiences and maintains a strong online presence.
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ConnectWise helped Advanced Network Products, an MSP, solve service quality and operational chaos. ANP struggled with... disconnected sales, service, and project teams. Clients could not easily get status updates. In 2012, ANP adopted ConnectWise to streamline operations and improve visibility. They also used Service Leadership, Inc. to gain insights into financial and operational performance.
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Hyperping helps DynaPictures build trust with developers by providing a reliable status page and transparent incident reporting. DynaPictures uses Hyperping... to monitor their API and infrastructure, ensuring 24/7 uptime and fast image generation. The tool is easy to use and covers all their monitoring needs, even with a complex system. Hyperping's status page shows only the most relevant data, improving first impressions. DynaPictures values Hyperping's customer support and simple user experience.
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SpamTitan helped Active IT Systems stop spam and save time. The product improved... their spam catch rate and never failed during use. Employees save four to five hours each week by not sorting junk email. The sandboxing service checks attachments for viruses, adding security. Support from TitanHQ is fast and reliable, solving issues in minutes.
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RestockPro helps Abe, an Amazon seller, manage inventory for his camera accessories business. He faced problems... with both too little and too much inventory. RestockPro lets him make smart restocking decisions. He saves time and money by using the tool. Abe can now better anticipate his company’s needs and avoid stock issues.
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TargetBay Reviews helped BCH Technologies collect more customer reviews and show them on their Shopify store. They used automated... review requests and gave coupons to get more feedback. Review widgets and Google integration made reviews easy to find. BCH Technologies saw 6X higher revenue from review-driven coupon campaigns. They collected 2,544 reviews and influenced over 2,800 orders. This built trust and helped them grow sales.
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Gominga helped Ecovacs Robotics use voice of the customer data for their Goat G1 robotic lawn mower launch. Ecovacs needed to... integrate customer feedback from online reviews into product development. Gominga made it easy to collect and analyze reviews from platforms like Amazon. This helped Ecovacs improve products, boost customer engagement, and increase sales. Ecovacs set a new standard for customer-centric product launches.
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GatherUp helped Allstate boost agent reviews and improve local SEO. Allstate needed more... agent-focused reviews to help customers choose the right agent and increase Google visibility. GatherUp delivered a customizable review acquisition and reputation management solution. Allstate generated over 1.5 million reviews since 2015, saw an 89% year-over-year increase in Google reviews, and achieved a 4.6 average Google rating. Agent pages now rank higher and feature review stars, making it easier for customers to find the right agent.
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Press Ganey helped a global health plan use NPS to improve member retention. The company focused... on listening to members and building better relationships. This strategy led to more innovation. As a result, the health plan earned $21 million in revenue.
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PowerReviews and Zinrelo helped Jelly Belly boost customer engagement. The company integrated... PowerReviews ratings and reviews with Zinrelo's loyalty platform. This automation increased customer review volume by 56%. Repeat purchase revenue grew by 69%. The integration was fast and easy, making the process more efficient for the team.
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FeedCheck helps The Cornish Bakery manage customer reviews across 44 UK locations. The bakery uses... FeedCheck to quickly gather and analyze feedback from Google and TripAdvisor. This feedback guides decisions on pricing, menu items, and service. The platform allows the team to benchmark performance and improve customer satisfaction. FeedCheck supports a people-first approach and helps the business adapt to challenges.
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Atom bank uses Feefo and Trustpilot to build trust with customers. As an app-only... bank, Atom bank needed to prove its credibility without physical branches. They collect customer reviews on both platforms to show transparency and meet financial industry standards. Feefo helps them measure Net Promoter Score and gather verified feedback. This approach supports compliance with UK Consumer Duty rules and reassures new customers.
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Experience. com helped Jerry...DeMaio at Cross Country Mortgage boost his online presence. He used the Search Rank Platform to collect client reviews and manage his reputation. Jerry reached the #1 ranking for loan officers in New Jersey and top 10 in the nation. His Search Rank Score is 802 out of 850. He has 1314 reviews, with 91% being 5-star ratings and a Total Experience Score of 4.94.
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Yotpo helped Delta Galil boost conversion rates by 52%. The company needed... to update its eCommerce sites for Splendid and 7 For All Mankind. Corra migrated the brands to Magento 2 and integrated Yotpo for reviews and social proof. In four months, Delta Galil collected over 4,400 reviews. Revenue increased by 49% year over year. The new tech stack improved the customer journey and site performance.
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Okendo Surveys helped Kut from the Kloth collect over 22,000 survey responses. The brand used... surveys on product pages and after purchase to learn about shopper preferences. Integration with Klaviyo let them use this data for personalized marketing. Shoppers who took surveys converted at a 133% higher rate. Kut from the Kloth achieved a 102x ROI from Okendo Surveys.
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ReviewBuzz helped Atomic Plumbing & Drain Cleaning improve their online reputation. Atomic had few... online reviews and some were negative. With ReviewBuzz, they made it easy for service pros to ask customers for reviews. This led to more 5-star reviews on Google, Yelp, and other sites. The company credits ReviewBuzz for making a big difference in their review quality and quantity.
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Zola used FanExam's Net Promoter Score survey to learn what their customers wanted. They focused on... feedback from Detractors to get clear advice. Zola offered the NPS survey monthly to match their audience's needs. This helped them adapt their wedding registry service. The CEO said timing feedback is key for real insights.
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Channel Signal helped Orbit bring all customer review data into one place. Before, Orbit's teams... used different data and made decisions separately. Now, Orbit uses Channel Signal to spot product issues and trends fast. They can fix problems quickly and improve products. Orbit can also respond to customer reviews right away. This helps them make better products and serve customers better.
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xSellco helped Big Jigs Toys make their support team more responsive. The company used... xSellco to manage customer service. Sharon Gardner from Big Jigs Toys said their team responds faster now. xSellco brings all support tickets and order details into one place. This makes it easier for the team to help customers quickly. The solution supports online retailers who want to grow and sell more.
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re:spondelligent helped Familie Wiesner Gastronomie AG manage reviews for 35 restaurants. The challenge was... the time-consuming process of handling feedback across many platforms. With re:spondelligent, the team reduced daily review management time from 5 hours to 2 hours. The solution automated reporting and improved feedback processing. The response rate rose to over 98% and the average reply time dropped to one day.
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NiceJob helped Birdhouse Wingerie & Bar get more customer reviews. They used Libro... for reservations, which connects to NiceJob. After a meal, NiceJob sent review requests to diners. In one month, they got 91 new reviews, a 300% increase from the previous month. In four months, they collected 210 new reviews. Reviews brought more new customers to the restaurant.
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Broadly helped Paul Campanella’s Auto & Tire Center, a family-owned auto repair shop in Delaware, grow their online reviews. The business used... Broadly’s platform to improve their reputation. In just six months, they doubled the number of customer reviews. This growth helped them show their quality and reliability to more people. Broadly’s solution made it easy for the shop to get more feedback from happy customers.
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Chatmeter helped Driven Brands improve local search rankings for 11 brands. The company moved... from #16.7 to #4.1 for top non-branded “near me” keywords. Impressions doubled to over 22.1 million in one year. Driven Brands achieved a 94% response rate on 50,000 reviews per month. The solution supported over 5,000 locations and increased keyword positions by 12.6 in 3 months.
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LogMeIn helped a large nonprofit organization improve remote IT support. The nonprofit switched... from TeamViewer due to compatibility issues and complex processes. Their IT team of 30 supports over 5,500 users. LogMeIn gave them faster connections and better user satisfaction. The team also saw increased efficiency in their support operations.
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Chekkit helped All 3 Realty automate review requests and centralize communications. Before Chekkit, the... company struggled to collect Google reviews and manage customer messages. Chekkit’s automated text messaging and business texting templates made it easy to request reviews and respond quickly. The team saved time and improved customer satisfaction. All 3 Realty saw a big boost in online reputation and operational efficiency.
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Packed with Purpose helped Kellogg Center for Nonprofit Management improve virtual event engagement. The center wanted... to make online participants feel welcome and connected, like at in-person events. Packed with Purpose created custom gift boxes with branded items and snacks. Gifts arrived before classes, making participants feel valued. Recipients shared positive feedback about the thoughtful experience.
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AppFollow helped Social Quantum increase organic installs for their Megapolis game. The challenge was... to grow installs beyond paid traffic. They used AppFollow's Keyword Research Tool to update the app icon and add targeted keywords to the title and description. This led to the number of top 10 keywords doubling on Google Play and tripling on the App Store. Overall, Social Quantum achieved a 110% increase in organic installs.
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EmbedStories helped La Nacion use Instagram stories as a full marketing funnel, not just for branding. The platform delivered... a fast, solid experience. The stories looked good and loaded quickly. La Nacion found the solution reliable for their needs.
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800. com needed a...reliable monitoring solution to ensure uninterrupted connectivity for their users. They faced challenges with visibility and flexibility in their existing tools. Uptime.com provided a central location for monitoring and metrics, improving observability and reducing response time. This solution allowed 800.com to efficiently deploy alerts and maintain service reliability, saving support costs and enhancing their reputation in the telecommunications industry.
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Olery dashboard helped HMMH Consulting get insights on how destinations are viewed by customers from different countries. The dashboard and... insights gave important data for restaurants and attractions, where no other data was available. HMMH Consulting used Olery to track key market trends before official statistics were out. Sentiment analysis gave a clear view on areas to focus for research and development.
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GTmetrix helps DoodlyDog, a freelance web design business, attract new clients and improve website performance. Eric Davies uses... GTmetrix to show potential clients how their sites perform and to highlight his design skills. He shares A-rated GTmetrix results on social media to promote his services. When taking over client sites, he uses GTmetrix to find performance issues, often seeing slow load times with site builders. After redesigning, sites load in under a second with fast LCP, even with video backgrounds. Mobile testing with GTmetrix PRO ensures sites work well on phones.
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Customer Alliance surveys help Forsyth Country Club improve member experience. The club uses... surveys to collect feedback and understand member needs. This helps them make better decisions and improve service. Surveys support their goal to keep members happy and engaged. The club values the insights from Customer Alliance.
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YouReview helped Component Playgrounds improve their online reputation. The company saw... a 1.5 star increase in their overall rating. They also doubled the number of reviews earned each month. Component Playgrounds is one of the largest playground manufacturers in the United States. The company received the 2017 Reviewers Choice Award for these results.
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Grade. us helped BizMktg...boost online reviews for their dental client, North Creek Dental. The challenge was getting patients to leave reviews and managing requests. BizMktg used Grade.us to create a review funnel and email drip campaign. North Creek Dental gained 118 reviews in a year, a 39% increase, and averaged 4.83 stars. The practice added an extra workday and two weekends per month due to 60+ new patients monthly from improved online reputation.
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Bazaarvoice helped Clarins boost online sales by increasing customer reviews. Clarins used product... sampling to get products into customers' hands for real-world testing. This targeted products with few or low-quality reviews. Within 36 days, Clarins collected 138 new reviews. 91% of sample recipients submitted a review. This led to more trustworthy content and higher online conversion rates.
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