Reviews and Reputation Customer wins | Real Customer Results Across Industries 2026
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Recent adoption and success with Reviews and Reputation software in Retail
Rebel
- Retail
- Large
Sydney, Australia
Rebel used Bazaarvoice to upgrade its user-generated content strategy. The company focused on collecting more ratings and reviews from both... customers and in-store experts. Rebel saw a 78% increase in conversion on products with reviews compared to those without. The team used review data to guide business decisions and build trust with shoppers. Syndication of reviews from brand partners helped boost review volume quickly.
Chatmeter helped Brookshire Brothers boost their online reputation and customer experience. The retail chain saw an 81% increase in review... response rates. Google impressions rose by 66.7%. Driving direction clicks went up by 21.6%. Chatmeter's strategies improved local search visibility and listing management. Brookshire Brothers built greater trust and loyalty with customers.
Rex helped Carpet King improve customer follow-up after flooring installations. The company used Rex to request feedback and encourage online... reviews. In six months, Carpet King more than doubled its total number of reviews. The average star rating across all locations rose by almost half a star. Some stores improved by over a full star on Google. Rex made it easy to collect feedback and showcase testimonials on their website.
BUT used Avis vérifiés to collect customer reviews on its product pages. The goal was to add more content and... build trust for shoppers. After adding reviews, BUT saw its click-through rate double. Pages with ratings had a 14% higher CTR. The average CTR was 10% for pages with reviews, compared to 5% without. High ratings led to even better results, with up to 19% CTR for top-rated products.
Podium Webchat helped Sleep USA Mattress close a $23,000 sale from just one online message. The team used Podium to... connect with customers directly on their website. This led to a fast and easy conversation. The result was a big sale from a single chat. Podium made it simple to turn online interest into real revenue.
Shopper Approved Q&A helped RVupgrades. com double customer lifetime value. The retailer cut support costs by 60% after adding Q&A...to product pages. Conversion rates hit 75% for customers who received answers. The solution replaced slow email support with fast, searchable answers. RVupgrades.com also boosted organic search traffic and became a trusted resource for RV parts.
Andrew Tjernlund uses eComEngine software to manage his Amazon and eBay businesses. He operates four companies in manufacturing, importing, private... labeling, wholesale, and retail sales. Andrew has achieved lifetime sales in the 8 figures on both platforms. eComEngine tools help him save time and grow his business. He also runs AMZHelp.com, offering Amazon consulting services.
GatherUp helped Barbara Oliver Jewelry track key performance indicators in local digital marketing. The business used a new website, Facebook,... Google Adwords Express, and review management tools. Event tracking captured contact form fills, clicks to call, and requests for driving directions. 70% of tracked actions came from Google, with the website as the second source. The study provided clear insights into which digital channels drove new customer actions.
AppFollow Professional Services helped Hepsiburada improve its app store optimization (ASO) strategy. The team updated text metadata, created new graphics,... and worked closely with Hepsiburada's marketing teams. In the first year, Hepsiburada's App Store search visibility score rose by 113% and downloads increased by 21%. On Google Play, downloads grew by 15% year-over-year. In the second year, Hepsiburada reached the top position in search visibility in both the App Store and Google Play, with further increases of 19% and 16% respectively. The partnership focused on long-term, consistent growth.
FeedbackExpress helped Family Affairs, an Amazon FBA business run by Devan Jordan, improve seller feedback. Devan found the setup easy... and praised the customer support. He sends 2,500 emails monthly for £24.99, saving time and effort. The dashboard and Amazon help templates make managing feedback simple. Devan saw an increase in both the quantity and quality of seller feedback.
Driving ROI and results: Understanding the Impact of Reviews and Reputation in Consumer Electronics
Kinsa
- Consumer Electronics
- Small
San Francisco, USA
Kinsa uses FeedCheck to manage and analyze customer reviews from Amazon, Google Play, and Apple AppStore. The marketing team displays... these reviews to build trust and boost engagement, with 68% of website visitors viewing the reviews page. The support team receives negative review alerts through FeedCheck, helping them respond quickly and fix bugs. Business development tracks average star ratings via FeedCheck's integration with Grow.com. Kinsa saves time and gains valuable analytics from this solution.
Shure used PowerReviews to boost customer review collection and social proof. After a site redesign, Shure gathered over 700 reviews... and 1,200+ social images from customers. An email campaign saw a 40.5% open rate and 9.7% conversion rate for reviews. PowerReviews helped Shure display authentic, shoppable content that matches their brand. The solution enabled Shure to connect with their passionate community and gain valuable insights.
Ariete uses Feefo to collect verified customer feedback and improve product development. Feefo’s Feedback Request Manager helps Ariete get more... responses and better data. The company uses Net Promoter Score (NPS) to track loyalty and guide business decisions. Verified reviews boost trust, increase conversions, and improve search visibility. Ariete saw a 2-point NPS increase and stronger customer relationships after using Feefo.
Second Skin Audio uses RaveCapture to manage and improve customer reviews. They hold low-star reviews for review before publishing. The... team resolves issues directly with customers and then responds publicly. This builds trust and encourages reviewers to update their ratings. They offer refunds, replacements, or gift cards to unhappy customers. Their approach protects ratings and turns negative feedback into loyalty.
Gominga helped Ecovacs Robotics use voice of the customer data for their Goat G1 robotic lawn mower launch. Ecovacs needed to... integrate customer feedback from online reviews into product development. Gominga made it easy to collect and analyze reviews from platforms like Amazon. This helped Ecovacs improve products, boost customer engagement, and increase sales. Ecovacs set a new standard for customer-centric product launches.
Recent adoption and success with Reviews and Reputation software in Food And Beverages
Flamingo Estate
- Food & Beverages
- Small
Los Angeles, USA
Flamingo Estate used Okendo Referrals to improve their word-of-mouth marketing. They needed better tracking and less manual work for their... referral program. Okendo helped them capture referral data and see all results in one place. The team saw a 9x ROI and a 19% referral conversion rate. Okendo made it easy to measure and grow their referral channel without extra effort.
London Vermouth Company
- Food & Beverages
- Small
London, UK
Wiremo's Google Shopping Feed helped London Vermouth Company get their products and reviews listed on Google Shopping. The company used... Wiremo to synchronize products and reviews from their Squarespace site. After uploading 18 product reviews to Google Merchant, their product ranked first in Google Shopping search results for a key product. The reviews appeared in Google widgets, boosting trust and visibility. This led to more clicks and higher conversion rates for their online shop.
Stamped helped wildwonder grow ROI from 5x to 30. 9x in just 3 months. The food and beverage brand automated...retention flows, saving manual effort and keeping their unique voice. Stamped's features like cross-sell banners and dynamic templates boosted engagement. Open rates hit up to 59.5%, beating the industry average. Revenue grew 6x after launching Stamped's solution.
TargetBay helped Bean Coffee Company grow subscribers by 3. 06% in 90 days. The company used email and SMS marketing...on Shopify. Email deliverability reached 99.72%. They gained 887 new subscribers and 158 returning ones. Email drove over 98% of lifecycle revenue. SMS is growing as a new channel for engagement and conversions.
The Latest Reviews and Reputation Deployments delivering value in Automotive
Ziebart
- Automotive
- Large
Troy, USA
Ziebart used ReviewTrackers to manage online reviews across 400 franchise locations. They automated review requests by integrating ReviewTrackers’ API with... their POS system. This led to a 380% increase in review volume and improved their Reputation Score from 3.6 to 4.49 stars. Ziebart’s team now responds faster to customer feedback and gains actionable insights. The solution helped boost brand reputation and customer satisfaction.
Suzuki used xSellco to improve customer support. The team reduced average customer response times by 84%. xSellco helped save time... for Suzuki's support staff. The solution made it easier to manage customer queries. Suzuki saw faster replies and better efficiency. The company values the time savings from xSellco.
Paul Campanella’s Auto & Tire Center
- Automotive
- Small
Delaware, USA
Paul Campanella’s Auto & Tire Center used Broadly to boost their online reviews. The family-owned auto repair shop in Delaware... has served customers for 36 years. They offer services like oil changes, brakes, and alignments. In just six months, they doubled their online reviews. Broadly helped them grow their reputation and attract more customers.
Mazda Motor Europe partnered with Customer Alliance to improve customer satisfaction across its regional markets. The company wanted to stay... a leader in the automotive sector. By using Customer Alliance, Mazda synchronized its customer satisfaction initiatives. In one year, customer satisfaction with sales increased in 54% of its regional markets. Service satisfaction rose in 79% of markets. This case shows the impact of coordinated feedback management in the automotive industry.
Review Dingo helped LifeCare Dental get 45 positive Google reviews in just 30 days. The dental practice used Review Dingo’s... reputation management software to send feedback requests by email and SMS. Their Google rating improved from 3.7 to 4.0 in the first month, and later reached 4.5 with 273 reviews. The SMS feature increased feedback by up to 90 percent. LifeCare Dental also reached #1 in Google search results for 'Perth dentist.'
Birdeye helped Hughston Clinic boost their online reviews from 60 to nearly 8,000. The clinic saw a 378% increase in... reviews and a 2390% rise in clicks to phone calls. Birdeye's platform automated review collection and integrated with their EHR system, Athena Health. Hughston Clinic received over 66,000 survey responses and achieved a 25% survey conversion rate. The clinic now manages feedback and reputation efficiently across all locations.
ECU Health used Press Ganey to boost patient acquisition. They combined digital strategy, employee engagement, and patient feedback. This led... to a 700% increase in review volume. All providers achieved 4.0+ star ratings. The approach built trust and improved patient experience.
Smile Doctors
- Hospital & Health Care
- Very Large
Swell helped Smile Doctors boost monthly Google review volume by 222%. The platform enabled collection of over 36,000 NPS surveys... across 500+ locations. Leadership gained easy access to patient experience insights for better reporting and improvement. Swell's strong support and onboarding made the rollout smooth. Smile Doctors saw a 9% review to invitation conversion rate.
Massive IT
- Information Technology And Services
- Small
Tampa, USA
ConnectWise Partner Program helped Massive IT speed up their go-to-market and boost cybersecurity expertise. The program provided ready-made marketing materials,... sales resources, and training. Massive IT launched new marketing campaigns and closed managed service agreements for cybersecurity and Microsoft services. The company saw faster time to market, stronger partner engagement, and expanded revenue growth. ConnectWise enabled Massive IT to build repeatable sales and marketing processes for lead generation.
DynaPictures
- Information Technology And Services
- Small
Paris, France
DynaPictures uses Hyperping to monitor its API uptime and build trust with developers. The company relies on Hyperping's public status... pages to show real-time service reliability. Hyperping helps DynaPictures quickly detect outages and avoid false alarms. The tool's simple UX and flexible monitoring options support their complex infrastructure. Fast customer support from Hyperping ensures smooth operations and transparency for DynaPictures' clients.
Integrated Partner Solutions
- Information Technology And Services
- Small
LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn... Resolve is vital for their business success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.
The Reviews and Reputation Blueprint for Better Selection Decisions in Real Estate
Yardi users (property management companies)
- Real Estate
- Large
Santa Barbara, USA
Opiniion helped Yardi users, property management companies, boost their online review volume by 60% in 18 months. Average resident ratings... improved from 3.2 to 3.9 after integrating Opiniion with Yardi. The automated solution collected feedback at key resident lifecycle events. Staff workload decreased while resident satisfaction increased. Properties gained clearer insights into resident experiences and improved their online reputation.
NetReputation helped a real estate professional remove four negative search results from the first two pages of Google in six months. The client faced... lost sales and weakened referrals due to damaging online content. NetReputation used SEO, content creation, and profile optimization to restore a positive digital presence. The campaign increased client confidence and rebuilt referral relationships. Six articles and 26 profiles were published, with an average domain authority of 45 or higher.
Driving ROI and results: Understanding the Impact of Reviews and Reputation in Computer Software
Zuora
- Computer Software
- Medium
Redwood City, USA
Zuora uses Pingdom to monitor uptime and response times for its global subscription billing platform. The operations team relies on... Pingdom alerts and reports to track system availability and meet SLAs. Pingdom helps Zuora quickly identify outages and latency issues, reducing troubleshooting from hours to minutes. The data also supports account managers in demonstrating reliability to customers. Pingdom's monitoring tools are key for site reliability and customer trust.
Super Monitoring built a system for Kaspersky Lab to monitor over a dozen ecommerce websites in more than ten countries. The solution uses... 500+ services to test site availability, order forms, and ecommerce processes around the clock. Employees worldwide get instant alerts about failures and access to detailed statistics. The system helps identify infrastructure weaknesses and verifies hosting and ecommerce quality. Kaspersky Lab can manage users and permissions across countries with a central admin panel.
De Staffing Groep used Ratecard to collect feedback from professionals, customers, and suppliers. They switched from annual surveys to ongoing,... automated feedback collection. This led to a 26% response rate and over 3,000 feedback responses. Their Net Promoter Score (NPS) grew by 41 points. The team now quickly identifies and solves problems, improving processes and satisfaction.
Objective Paradigm used G2 Gives to run an internal review campaign. Their 55 employees wrote 103 software reviews. This effort... raised $1,030 for Chicago Tech Academy. The campaign helped 103 students grow their education. Employees also gained insight into the tools they use at work. The project supported both community giving and internal feedback.
Chubbies used Yotpo to boost sales by engaging shoppers with product reviews. 56% of all sales now come from customers... who interacted with reviews. The team relies on Yotpo to understand customer preferences and product engagement. Insights from reviews help shape product and marketing strategies. Yotpo is vital for connecting with shoppers and driving revenue growth.
EmbedSocial helped Grace Loves Lace show real-time Google reviews on all their websites. The team used one dashboard to display... live feedback for every boutique and region. 70% of boutiques saw more clicks on the 'Book Appointment' button. Some locations had up to 87% more booking clicks. The solution needed almost no ongoing management. Brides felt more confident booking after seeing real stories from other brides.
The Latest Reviews and Reputation Deployments delivering value in Consumer Goods
Orbit
- Consumer Goods
Channel Signal helped Orbit bring all customer review data into one place. Before, Orbit's teams used different data and made... decisions separately. Now, Orbit uses Channel Signal to spot product issues and trends fast. They can fix problems quickly and improve products. Orbit can also respond to customer reviews right away. This helps them make better products and serve customers better.
REVIEWS. io helped Eloise Hall build trust with consumers through verified reviews. The brand focuses on sustainable, natural products like...stationery and wellbeing items. Collecting reviews increased credibility with both direct and wholesale customers. Eloise Hall saw a snowball effect as positive feedback drove more retail interest. The platform's support and accessibility made it the right choice for this small, eco-conscious business.
The Latest Reviews and Reputation Deployments delivering value in Consumer Services
Atomic Plumbing & Drain Cleaning
- Consumer Services
- Small
Virginia Beach, USA
Atomic Plumbing & Drain Cleaning used ReviewBuzz to boost their online reputation. Before, they had only four Google reviews in... six months, with half being negative. After using ReviewBuzz, they quickly gained 60 more online reviews than their nearest competitor. The system made it easy for service pros to ask customers for reviews. This led to more 5-star ratings on Google, Yelp, and YellowPages.com. Atomic credits ReviewBuzz for making review requests simple and effective.
Chekkit helped Time Machine Hot Tubs sell 18 hot tubs in 7 months through website integration. Before Chekkit, response times... averaged 24 hours, leading to missed sales and slow payment collection. Chekkit enabled instant text responses, centralized all communications, and made payment collection fast and contactless. The business also gained more Google reviews, improving online reputation. Owner Chris Ogden praised Chekkit for boosting sales and customer engagement.
RankPay used GTmetrix to cut their website load time from 5 seconds to 1. 8 seconds. They improved PageSpeed and...YSlow scores by about 20%. The team used GTmetrix reports to find and fix issues like slow TTFB, too many scripts, and caching problems. After the changes, bounce rate dropped by 20% and organic presence grew by 10%. Customers noticed the faster site experience right away.
MarketVisory Group
- Marketing And Advertising
- Small
Grade. us helped MarketVisory Group boost a podiatry client's reviews from 41 to 95 in 51 weeks. The client's rating...jumped from 3.3 to 4.7, outpacing all local competitors. MarketVisory Group used Grade.us's HIPAA-compliant, multi-ask drip campaign to automate review requests. 91% of patients needed reminders, proving follow-up was key. The agency credits Grade.us for making review management easy and effective.
Recent adoption and success with Reviews and Reputation software in Restaurants
A large collective of independent restaurants
- Restaurants
- Medium
USA
LocalClarity helped a large group of independent restaurants get one million more phone calls each year. The restaurants wanted to... boost delivery orders fast. LocalClarity set up workflows to improve Google map rankings and reply to all reviews. This made the restaurants show up higher in search and get more calls. The result was millions in extra revenue and stronger customer loyalty.
VAPIANO Österreich runs 13 Italian fast-casual restaurants. They wanted to manage guest feedback from multiple channels, especially during COVID-19 when... delivery and take-away became more important. re:spondelligent provided a custom solution to collect, analyze, and respond to all online reviews, including those from their own webshop. The integration allowed VAPIANO to answer reviews directly and track guest feedback efficiently. This helped them save time and gain better insights into guest satisfaction.
Recent adoption and success with Reviews and Reputation software in Internet
Stuart Hall
- Internet
- Small
Perth, Australia
Stuart Hall re-acquired his 7 Minute Workout app in 2020. COVID-19 lockdowns caused a spike in downloads and sales as... gyms closed. Listing on Product Hunt brought 483 upvotes but only 56 downloads and $12 in sales. Adding Apple Watch support and a new icon had no impact on conversions. Ratings improved to 4.8 stars in the USA after a prompt was added. Sales per download increased from 10c to 60c compared to 2015.
Zola used Net Promoter Score surveys to learn what their customers wanted. They focused on feedback from Detractors to get... clear advice. Zola offered the NPS survey monthly to match their audience's needs. This helped them revise their offering and adapt to customer feedback. The approach improved their online wedding registry service.
Driving ROI and results: Understanding the Impact of Reviews and Reputation in Insurance
An Australian Insurance Company
- Insurance
- Large
RepTrak helped an Australian insurance company boost its ESG reputation. The company faced rising climate disasters and public demand for... action. It launched a weather tracking app, partnered with builders, and created a disaster preparedness game for kids. The insurer funded trauma hotlines and ran wildlife protection campaigns. Its ESG and reputation scores stayed above 70, with a top 15 ranking in Australia. The wildlife campaign reached 21.4 million globally and made the brand the strongest insurance brand worldwide.
Kellogg Center for Nonprofit Management
- Education
- Large
Evanston, USA
Kellogg Center for Nonprofit Management used Packed with Purpose to enhance virtual event experiences. They needed a way to make... remote participants feel welcome and engaged. Packed with Purpose created custom gift boxes with branded items and snacks. The gifts arrived before classes, helping participants feel connected. Recipients shared positive feedback about the thoughtful packages.
Reviews and Reputation in Action in Other Industries
Print & Cheques Now
- Printing
GetMoreReviews helped Print & Cheques Now grow their online reviews by 10x in just 3 weeks. The company uploaded a... list of over 15,000 customer emails to the tool. The system sent review requests slowly and consistently. Google reviews increased from 3 to over 30, and Facebook reviews grew from 1 to 8. Negative feedback alerts allowed the team to address customer issues quickly.
The Reviews and Reputation Blueprint for Better Selection Decisions in Telecommunications
800.com
- Telecommunications
800. com needed a reliable monitoring solution to ensure uninterrupted connectivity for their users. They faced challenges with visibility and...flexibility in their existing tools. Uptime.com provided a central location for monitoring and metrics, improving observability and reducing response time. This solution allowed 800.com to efficiently deploy alerts and maintain service reliability, saving support costs and enhancing their reputation in the telecommunications industry.
Olery dashboard helped HMMH Consulting get insights on how destinations are viewed by customers from different countries. The dashboard and... insights gave important data for restaurants and attractions, where no other data was available. HMMH Consulting used Olery to track key market trends before official statistics were out. Sentiment analysis gave a clear view on areas to focus for research and development.
Driving ROI and results: Understanding the Impact of Reviews and Reputation in Medical Practice
Texas Sleep Therapy Centre
- Medical Practice
- Small
USA
Adit Dental Software and CareCredit helped Texas Sleep Therapy Centre grow fast. The practice saw a 90% increase in case... acceptance. Net production went up by 5 times. They achieved a 67X return on investment. The new system made work easier and improved patient experience. Staff became more efficient with the updated software.
Recent adoption and success with Reviews and Reputation software in Manufacturing
Component Playgrounds
- Manufacturing
YouReview helped Component Playgrounds improve their online reputation. The company saw a 1.5 star increase in their overall rating. They... also doubled the number of reviews earned each month. Component Playgrounds is one of the largest playground manufacturers in the United States. The company received the 2017 Reviewers Choice Award for these results.
Sandals Resorts International
- Hospitality
- Large
Montego Bay, Jamaica
WebTitan protects Sandals Resorts International's network at three locations. The IT team blocks threats and inappropriate content for staff and... guests. The web filter keeps the network safe. Sandals can control what users access online. The solution helps maintain a secure environment for hospitality operations.
Epic Roofing used NiceJob’s reputation marketing platform to boost their online reviews. They started with 552 reviews and grew to... 1,334 reviews, a 142% increase in one year. The platform helped automate review collection and sharing, building trust with new customers. Epic Roofing also won industry awards for service excellence. Their improved reputation led to more high-quality leads and business growth.
Duncan and Todd Group
- Health, Wellness And Fitness
- Medium
Aberdeen, UK
Reputation helped Duncan and Todd Group manage feedback from Google, Trustpilot, and Glassdoor in one place. The group saw a... 79% increase in review volume and a 4.7/5 star rating, up from 4.5. Their review response rate rose to 93%, and 94% of feedback was positive. Google listing clicks jumped by 1300%, and listing views increased by 800%. Duncan and Todd strengthened their online presence and patient engagement with Reputation's platform.
The Reviews and Reputation Blueprint for Better Selection Decisions in Financial Services
Jerry DeMaio (Cross Country Mortgage)
- Financial Services
- Very Large
Cleveland, USA
Experience. com helped Jerry DeMaio, a loan officer at Cross Country Mortgage, boost his online presence. He used the platform...to collect over 1,300 reviews, with 91% rated 5 stars. His Search Rank Score reached 802 out of 850, making him #1 in New Jersey and top 10 nationwide. Jerry connected his profile to social media and gained 15 referral connections. Experience.com’s tools made him a trusted leader in mortgage lending.
