Success Stories | Customer Results & Use Cases in the Restaurants

Steakout London used Movylo to boost reservations and sales. They added website pop-ups, QR codes, and social media posts to... grow their customer list. Movylo's AutoPilot sent automated messages like welcome offers, birthday wishes, and referral rewards. The restaurant also used digital menus and online reservations managed from one platform. These tools helped bring back both new and loyal customers, increasing repeat visits.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Mee Tarik used Eber’s loyalty marketing platform to grow its customer base. They launched tiered rewards, campus engagement, and festive... campaigns. These strategies led to a 70% growth in their business. The loyalty program helped retain more customers. Mee Tarik focused on sustainable growth using targeted campaigns.
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Carmela Coffee used Loyalzoo to launch a digital loyalty program. They wanted to boost cross-selling and manage fast-paced orders across... four locations. Loyalzoo's marketing tools helped attract new customers and promote specials. After three years, Carmela Coffee gained 3,338 loyalty members. Their average customer spend rose by 36%. Weekly repeat purchases increased by 117%.
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Comarch Loyalty Marketing Platform helped KFC France grow its loyalty program from 380,000 to over 1 million members in one year. KFC wanted to... boost customer engagement and sales in a crowded fast-food market. The platform enabled real-time, omnichannel loyalty experiences and deeper customer insights. Loyal customers spent 10% more than non-members. KFC chose Comarch for its easy integration and SaaS model.
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Le Roi Cafe used Stamp Me’s digital loyalty program to boost customer retention. The Melbourne cafe built a loyalty base... of over 600 members. They issued more than 71,000 stamps and redeemed 7,000 rewards. The program made it easy for customers to earn a free coffee after nine visits. Features like Birthday Club and Scratch & Win increased engagement. The loyalty program became a key part of their customer experience.
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TASK helped Luby's, a Texas-based restaurant chain, modernize its operations. Luby's used TASK's centralized POS, mobile ordering, and self-service kiosks.... These tools improved menu control, inventory tracking, and customer experience. Luby's now connects with delivery platforms and uses mobile POS for flexible service. The technology supports growth and keeps Luby's traditional values.
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iLoyal helped Awful Annie’s, a popular brunch spot in Northern California, boost repeat visits with a tailored email marketing program. The solution included... monthly promotions, holiday campaigns, and personalized birthday offers. Awful Annie’s used iLoyal to keep guests engaged and drive reservations for special events. The program made every email feel personal and timely. As a result, the restaurant saw stronger customer relationships and more buzz around seasonal offers.
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Tada’s Delivery Order system helped Indonesia’s largest restaurant chain grow revenue by 19. 3% during the pandemic. The chain used...Tada to launch its own online ordering and delivery platform, avoiding third-party fees. They also improved customer retention with an integrated loyalty app. Messaging channels were used to boost engagement and repeat purchases. The digital shift led to major revenue gains in 2021.
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Checkers & Rally's used Mobivity's Connected Rewards program with mobile gaming to re-engage lapsed customers. The campaign increased redemption rates... and brought significant financial gains. Marketing costs were reduced by using strategic reimbursements. The program helped boost customer retention and loyalty. Mobile gaming and real-world rewards worked together to drive strong business results.
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Thanx helped Sonny's BBQ, a 100-location barbecue chain, launch its first loyalty program. The new mobile-first, points-based system reduced their... discount rate from 10% to 1%. Sonny's saw a 42% increase in habitual guests and a 4x rise in reward redemptions. Digital revenue grew by 15% as they shifted from mass marketing to targeted campaigns. Franchisees found the rollout simple and effective, with no new hardware needed.
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Epsilon helped Chuck E. Cheese reach 1.3 million unique customers. They used data to understand what modern families want. Epsilon... expanded data sets to include transactional and site tag data. Chuck E. Cheese launched a $99 birthday package and a new subscription model. The campaign drove $7.6 million in messaged revenue and a $28:1 ROAS. The brand connected with a new generation of families.
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Paystone helped The Wolfe Pack Inc. lower payment processing costs by 13%. The Wolfe Brothers run three popular restaurants in... London, Ontario. They switched to Paystone for better rates and more personal service. Paystone’s technology made payments fast and reliable. This let the owners focus on food service, not payment issues. Paystone also solved technical problems quickly, improving the guest experience.
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The Filling Company used Paytronix Online Ordering to handle a complex menu and high order volume. Staff no longer manually... enter third-party orders into the POS. Menu management tools keep receipts consistent and orders accurate. The company now averages 1,800 online orders per week across three locations. Menu syncing lets them adjust prices and inventory instantly. Guest surveys help managers quickly resolve customer issues.
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Sips Coffee used the Craver app and Fresh KDS kitchen display system to improve drive-thru operations. The integration replaced manual... order tracking with a digital process, making it easy for staff to manage orders. Staff learned the new system quickly, and sales increased due to better kitchen efficiency. Customers now enjoy faster service, real-time order tracking, and easy app ordering. The team can handle busy periods without getting overwhelmed, keeping both staff and customers happy.
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RingCentral Contact Centre helped Côte Brasserie centralize all customer inquiries from nearly 100 UK locations. Before, each restaurant managed its... own calls and emails, causing inefficiency and inconsistent service. With RingCentral, Côte unified phone, email, and chat into one platform, improving response speed and customer experience. Skill-based routing and analytics reduced dropped calls and wait times. During COVID, the cloud-based system enabled remote work and rapid launch of Côte at Home delivery. Staff now use actionable data to optimize scheduling and boost sales.
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Domino's used MoEngage to improve customer engagement and boost revenue. The brand automated multiple customer journeys and managed its loyalty... program through the platform. Domino's saw a 20% uplift in revenue from its loyalty management program. The team used MoEngage to send personalized nudges and re-engage customers. No coding was needed to launch campaigns, saving time and effort.
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KFC used Zerion Software’s iFormBuilder to speed up marketing checks across 4,000+ restaurants. Before, it took 6 weeks to collect... and report data. With Zerion, KFC made changes in just 4 days. The platform helped track food temperatures, run restaurant evaluations, and guide new openings. Real-time reports and simple data collection improved efficiency and customer satisfaction.
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GoFormz helped Muller Management, a large McDonalds franchisee, digitize service reviews and audits across 21 locations. The team replaced paper... forms and excel spreadsheets with mobile forms, saving significant time and reducing errors. Automated workflows improved data accuracy and made form delivery faster. Supervisors now complete reviews on iPads, with instant email routing for better record-keeping. Drop down menus and auto-calculations further streamlined data entry and boosted efficiency.
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Branch QR codes powered KFC's pub takeover campaign in London. The campaign aimed to boost awareness and adoption of KFC's... mobile app for home delivery. QR codes were placed throughout the pop-up pub, driving over 1,000 scans in three days. KFC saw an 85% increase in app installs, the highest ever from a QR code campaign. The campaign generated major media coverage and helped launch KFC's delivery service in the UK.
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Flybuy helped City Barbeque boost drive-thru loyalty check-ins from 4% to 15%. The system detects customers as they approach and... sends loyalty info to the app and POS. This removes the need for manual check-ins. Digital menu boards show customer names and offers. Guests now enjoy faster service and a more personal experience.
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CleverTap helped Sushi King boost app retention to 50% and increase returning users by 41%. Sushi King used cohort analysis... and live-behavior segments to target users with personalized campaigns. Automated journeys and omnichannel engagement drove a 64% rise in app launches. The platform enabled data-driven personalization, rewarding loyal users and nudging casual ones. Sushi King now sustains higher loyalty and app usage with CleverTap's customer engagement tools.
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CleverTap helped Sushi King boost app retention to 50% and increase returning users by 41%. Sushi King used cohort analysis... and live-behavior segments to target users with personalized campaigns. Automated journeys and omnichannel engagement drove a 64% rise in app launches. The platform enabled data-driven personalization, rewarding loyal users and nudging casual ones. Sushi King now sustains higher loyalty and app usage with CleverTap's customer engagement tools.
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Braze helped Papa Johns UK unify three legacy CRMs into a single local marketing hub. Franchisees gained easy access to... customer data, enabling targeted SMS campaigns. The new platform drove a 180% increase in SMS revenue and a 170% rise in purchases from SMS. Over 13 million SMS messages were sent in 2024, supporting 6,000+ campaigns. Customer complaints dropped by 72% due to more relevant messaging and better compliance features.
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Insider helped Burger King boost conversion rates by 25% above the industry average using web push notifications and banner management. Burger King used... Insider’s tools to cross-sell items and deliver personalized recommendations on web and mobile. The campaign led to a 10% increase in click-through rates and a 49X higher click-through rate than the industry average. The solution also improved average order value and customer engagement. Burger King’s marketing team praised Insider’s customization and personalization features.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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Wishpond helped Wayne Gretzky’s Toronto Sports Bar and Restaurant celebrate its 20th anniversary with a geo-targeted sweepstakes campaign. The campaign, managed... by Feast Interactive, used Facebook ads and a simple entry form to capture customer data. Over two weeks, more than 500 people participated and the restaurant’s Facebook engagement grew four times. The campaign reached 170,000 local fans and increased foot traffic. The restaurant gained valuable customer data for future marketing.
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Wishpond helped Wayne Gretzky’s Toronto Sports Bar and Restaurant celebrate its 20th anniversary with a geo-targeted sweepstakes campaign. The campaign, managed... by Feast Interactive, used Facebook ads and a simple entry form to capture customer data. Over two weeks, more than 500 people participated and the restaurant’s Facebook engagement grew four times. The campaign reached 170,000 local fans and increased foot traffic. The restaurant gained valuable customer data for future marketing.
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Campaign Monitor helped Gusto Italian boost email open rates by 66%. The restaurant group cut unsubscribe rates in half. In... just three months, they gained 20,000 rewards subscribers. Gusto Italian used countdown timers to drive urgency and more visits. The easy-to-use platform let any team member create emails fast. Personalized offers brought more food lovers to their tables.
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Validity’s Sender Certification program helped Pizza Hut Restaurants UK achieve a 99. 9% inbox placement rate. The team saw a...15x ROI and delivered three million more emails per year to subscribers. Validity Everest gave them insights to reduce spam complaints and improve targeting. The solution enabled near-perfect deliverability, even for high-risk re-engagement campaigns. Pizza Hut’s marketing team now runs campaigns with confidence, driving more foot traffic and sales.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Emma helped The Honey Baked Ham Company boost store traffic and brand engagement. They switched from Fishbowl to Emma for... better account structure and customer service. After a re-engagement campaign, open rates increased by 23%. Store managers now create emails easily, while corporate controls approvals. The team tracks email offers and matches sends to spikes in store visits. Emma’s platform saves time and keeps the brand consistent.
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Restaurant. com needed to send millions of personalized emails per hour to promote daily deals. They switched to iPost for...its lower cost, easier platform, and better support. iPost enabled them to manage high-volume, data-driven campaigns with dedicated IPs and advanced segmentation. The platform improved usability, deliverability, and campaign management. Restaurant.com unified welcome, survey, and reactivation emails, freeing up the marketing team to focus on customer engagement.
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EmailOctopus helped etch. , a Michelin Guide recommended restaurant in Brighton & Hove, keep guests engaged during the pandemic. The...team uses monthly newsletters to share new menus and booking updates. Email marketing drives bookings and voucher sales, and promotes special events. Switching from Mailchimp to EmailOctopus saved costs as their subscriber list grew. The platform's drag-and-drop editor makes it easy to create professional emails with images and links.
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Epsilon helped Chuck E. Cheese reach 1.3 million unique customers. They used data to understand what modern families want. Epsilon... expanded data sets to include transactional and site tag data. Chuck E. Cheese launched a $99 birthday package and a new subscription model. The campaign drove $7.6 million in messaged revenue and a $28:1 ROAS. The brand connected with a new generation of families.
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Tealive used Netcore to boost revenue by 400%. The brand wanted more purchases for take away and delivery. They also... aimed to improve customer engagement through their app and other channels. Netcore set up journeys to increase daily active users. In-app messages and push notifications promoted special offers. Tealive saw a 17% rise in daily active users and a 5X increase in average revenue per campaign.
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Buffalo Grill used Brevo's Wallet Mobile to digitize its loyalty program. In just six months, 500,000 wallet cards were activated.... The program achieved a 92% retention rate. 75% of downloads happened in the restaurant. Customers get a digital loyalty card, automatic offer updates, and targeted push notifications. This made the loyalty experience simple and increased customer engagement.
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Wunderkind helped a traditional American restaurant brand drive $8. 8 million in incremental sales. The brand used Wunderkind's high-impact post-content...ads to boost both in-store and online engagement. The campaign achieved a 5.79% store conversion rate and a $0.14 cost per store visit. Wunderkind's non-intrusive ad placements increased foot traffic and revenue. The restaurant maintained its authentic brand experience while reaching more customers.
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GoodData helped Firehouse Subs, a large restaurant chain, manage analytics dashboards for over 1,000 franchises. Before GoodData, Firehouse Subs struggled... with disorganized data and manual reporting. The new dashboards automated reporting, saving eight days of work per month and improving scorecard metrics. The company saw a 683% ROI and a payback period of just 0.2 years. Increased data insights led to higher revenues and better business decisions.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Goiko used CARTO for data-driven site selection during its international expansion. The restaurant chain faced challenges finding the right data... for new markets in Europe. CARTO provided location intelligence to help Goiko analyze demographics and predict new store performance. This reduced risk and supported profitable decisions for opening new branches. Goiko now tracks store profitability and expands its brand using CARTO's platform.
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XPIENT Solutions replaced Crystal Reports with Stonefield Query for HEAT to solve reporting issues after a system upgrade. The help desk... team can now generate reports instantly for clients, improving customer service and communication. Over sixty report templates were created, and more than forty reports are sent daily. Clients now receive daily reports for free, which sets XPIENT apart from competitors. The solution is easy to use and has increased client loyalty.
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Cuboh used Cube Cloud to speed up customer reporting dashboards. Before, reports with 100,000 rows took tens of seconds to... load. With Cube, report times dropped to less than 2 seconds. The team used Cube’s caching and pre-aggregation features. This made real-time and historical reporting much faster for Cuboh’s restaurant clients. The solution also made it easier to build new reports without extra backend code.
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McDonald's used the Civis platform to unify customer data from multiple sources. They built a single customer database in the... cloud, enabling a 360-degree view of each customer. Marketers used this data to create personalized campaigns. A test showed these campaigns drove 3–5x higher same-store sales than traditional marketing. Leadership accessed real-time dashboards to track results. Cross-team collaboration helped scale data-driven marketing across the company.
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Domo helps Freddy’s Frozen Custard & Steakburgers manage data from over 500 restaurants. The platform lets teams track menu performance,... guest preferences, and loyalty program usage. Freddy’s uses Domo to choose new store locations and monitor KPIs. Managers compare performance across locations with benchmarking dashboards. Domo’s pricing model lets Freddy’s use advanced data science for deeper insights.
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Jedox helped McDonald's Switzerland automate reporting for 173 restaurants. Before Jedox, collecting and consolidating performance data from franchisees took too... much time. With Jedox Cloud, operations managers can now access reports in the field. The solution lets managers track budgets, expenses, and cash flow on demand. McDonald's Switzerland saved time and resources by eliminating manual Excel work. The team now spends more time analyzing data and plans to expand with sales forecasting.
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ThoughtSpot helped Modern Restaurant Concepts cut reporting time from days to seconds. The company unified sales and labor data from... 48 restaurants using ThoughtSpot’s Modern Analytics Cloud and Google BigQuery. Finance teams now analyze sales, forecasts, and labor metrics quickly. Managers access daily and hourly insights, improving decision making. User adoption is rising, with a 50% increase expected by year-end.
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Red Lobster used a Facebook quiz called “What type of Red Lobster Endless Shrimp are You? ” to drive engagement....The post reached 179,000 Likes, making it their most-engaged Facebook post ever. The quiz created an emotional connection and encouraged sharing. It helped Red Lobster boost brand awareness and social media interaction. The campaign showed how quizzes can increase reach and customer engagement.
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EmbedSocial helped Pepe’s Pizzeria Napoletana boost trust and engagement on their website. By embedding real Instagram feeds, Pepe’s showcased user-generated... content from happy customers. In just 18 days, their Instagram content received 33,000 extra views. Visitors spent more time on the site and felt more confident to order. Social proof from real diners turned curiosity into more sales.
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Westside Pizza used PromoRepublic to centralize local marketing for 35 locations. The franchise unified its listings, reviews, and social media... in just six weeks. This helped them compete with national pizza chains. The new system made it easy for all locations to adopt digital tools. As a result, Google conversions increased by 55%.
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noma uses WordPress and Pressable to power its website. The site features a minimal design that matches the restaurant’s unique... style. Visitors can explore noma’s story, watch behind-the-scenes videos, and read about the culinary team. The website’s color scheme changes with the weather, reflecting noma’s seasonal approach. MailPoet integration makes it easy for guests to join the mailing list and stay updated.
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McDonald's Uruguay used Wise. blue's Automated Catalog Ads on X to manage frequent promotions. They automated ad scheduling and creation,...reducing manual work. This led to higher engagement rates and better campaign performance. The team optimized ad spend and improved click-through rates. Automation made campaign management faster and more efficient.
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Sage Restaurant Group uses Sendible to manage social media for all its restaurants across the United States. The group needed... a solution to streamline content management and publishing. Sendible helped them coordinate social media activities for multiple locations. This improved their ability to maintain a consistent brand voice. The platform made it easier to collaborate and track analytics for each restaurant.
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Denny's used Yext to boost its online visibility and attract more customers to its restaurants. The company saw a 174%... increase in local page impressions and a 36% rise in clicks on listings. Yext helped Denny's keep its brand information accurate and consistent across digital platforms. Franchisees could update local pages and social media, improving local engagement. Denny's also used Yext Reviews to gather customer feedback and improve local SEO. Over 73 million clicks were generated on Denny's listings after adopting Yext.
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Domino's Pizza used Cool Tabs to run a campaign on Instagram. They combined a sweepstake with a coupon code promotion... to launch their American Legends pizzas. The campaign drew 34,400 participants and gained over 16,000 new Instagram followers. Winners received free pizzas through codes. The campaign focused on simple, fun actions and quality content to boost engagement and loyalty.
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SocialMadeSimple helped Wild Eggs boost brand awareness and franchise leads. In a 90-day pilot, five locations saw 5,800 new website... visits and 609 new Facebook page likes. SocialModo enabled frequent posting and targeted ads on Facebook and Instagram. Web traffic ads drove 12,000 clicks and 5,800 visits at $0.36 per visit. Franchise development ads generated 116 leads at $12.24 per lead. Wild Eggs used SocialModo to manage content and track results in real time.
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Big Fernand uses Facelift to manage over 50 local and national social media accounts with just two team members. They handle 5,000... comments and messages each month across Facebook, Instagram, Twitter, LinkedIn, and YouTube. Franchisee pages now have more fans than the national Facebook page. Facelift helps streamline workflows and supports collaboration for a small team. The platform enables efficient social media management for a growing restaurant brand.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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SevenRooms helped Darwin Brasserie in London boost digital sales by 626% with a premium window seat booking option. The restaurant switched... from ResDiary to SevenRooms for better reservation management and guest insights. Guests now pay extra to reserve window seats, reducing complaints and improving transparency. The new system made operations smoother and enhanced the guest experience. Window seats now sell out before standard tables, showing strong demand for the upgrade.
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Act! helped Ken Loyd manage over 78,000 contacts and 50,000 email addresses. He sends 15,000 to 20,000 emails weekly using... Act!'s marketing automation. The software improved his organization and follow-up, ensuring no missed appointments. Ken achieved open rates up to 60% on follow-up emails. Act! enabled him to build a strong personal brand in executive recruitment.
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McDonald's Australia used monday. com to replace manual spreadsheets and email chains. The team cut project management timelines by 25%....They saved 1,224 hours per month and reduced emails by 20,000 each month. monday.com helped teams in different countries work together on big campaigns like the FIFA Women’s World Cup. The platform made project tracking simple and boosted collaboration across marketing, operations, and logistics.
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FranConnect helped Firehouse Subs cut its franchise sales cycle by nearly 50%. The platform manages hundreds of monthly franchise inquiries... and automates lead creation. Firehouse Subs uses FranConnect to track new restaurant openings and ensure compliance with brand standards. The software streamlines communication and keeps franchisees and staff on task. Electronic document delivery speeds up franchise disclosure and reduces risk. Firehouse Subs now has a single system for franchise development and information management.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Klaviyo helped Pi Co. , a fast-casual pizza chain in Ontario, manage over 100,000 email and SMS subscribers. Before Klaviyo,...Pi Co. struggled with separate email and SMS tools, making campaigns slow and hard to manage. With Klaviyo and its Square integration, Pi Co. now runs real-time, automated campaigns and segments customers by loyalty and location. 54% of their Klaviyo revenue comes from automated flows, and 48% of that is from SMS. The team can launch targeted campaigns quickly and track marketing impact easily.
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Hey Oliver helped Moondog’s Bar & Grill boost email subscriptions and grow their contact list. The restaurant used marketing automation... to send personalized messages and segment customers by behavior. Email visitors returned twice as often as the site average. Moondog’s improved lead quality and saw more returning visitors. The team now plans to use A/B testing and dynamic recommendations for further growth.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Houlihan's used emfluence to launch a paid social media campaign for its new Inspiralized menu. The campaign ran on Pinterest,... Instagram, Facebook, and Twitter. It reached 16.3 million people and drove 21,000 clicks to the website. 88% of the web traffic was from new visitors. Menu items stayed popular for 18 months after launch.
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McDonald's Australia used monday. com to replace manual spreadsheets and email chains. The team cut project management timelines by 25%....They saved 1,224 hours per month and reduced emails by 20,000 each month. monday.com helped teams in different countries work together on big campaigns like the FIFA Women’s World Cup. The platform made project tracking simple and boosted collaboration across marketing, operations, and logistics.
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MessageGears and Ansira helped Chick-fil-A redesign their newsletter with a data-driven, tile-based template. Chick-fil-A gained real-time access to customer data... and could send highly personalized messages to millions. Owner-operators now send targeted messages, like event invites or free treats, based on customer behavior. Chick-fil-A saw a 500% increase in membership, a 20% boost in conversion rate, a 30% rise in click-through rate, and a 17% higher open rate. The new approach won them Best Retail Newsletter from Marketer Quarterly.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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McGettigan's, a global restaurant chain, used LianaCloud solutions to unify their website, online store, and marketing automation. Before, they managed... separate systems for web, commerce, and newsletters, which was complex. LianaCMS and LianaCommerce now power their site and store, with automation for transactional messages and Wi-Fi logins. The new setup lets staff update content and offers quickly. The team is happy with the seamless purchasing and responsive support.
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noma uses WordPress and Pressable to power its website. The site features a minimal design that matches the restaurant’s unique... style. Visitors can explore noma’s story, watch behind-the-scenes videos, and read about the culinary team. The website’s color scheme changes with the weather, reflecting noma’s seasonal approach. MailPoet integration makes it easy for guests to join the mailing list and stay updated.
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Konigle helped Nude Seafood, a top Singapore restaurant, fix major website and SEO problems. The old site ranked for unrelated... keywords and was hard to use on mobile. Konigle redesigned the site with a modern look, better navigation, and a custom reservation applet. They added proper schema and SEO-optimized content. The new site is mobile-first, brand-consistent, and drives more reservations.
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Blue Agave Mexican Bar & Grill used Zibster to launch their restaurant website. The site helps customers find business info... and place online orders for pickup. Zibster’s support team assisted with setup and creating coupon codes. A 20% off coupon drove many new orders. Online sales increased, helping the restaurant recover after the pandemic.
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Ordering. co helped Alsea, a leading restaurant operator, revamp its loyalty program and improve online ordering. Alsea integrated multiple points...of sale and streamlined order management. The solution enabled rapid implementation and seamless multi-channel experiences. During the pandemic, Alsea quickly shifted to online sales and delivery. Customer satisfaction and operational efficiency increased across all brands.
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Liftoff helped a major quick service restaurant app lower its cost per install by 74% in one quarter. The campaign targeted... U.S. users on Android and iOS, focusing on acquiring users who would place mobile orders. Liftoff used a strategy that targeted LAT traffic to prepare for iOS 14.5 privacy changes. As a result, the app saw a 68% drop in cost per acquisition month over month. Liftoff is now the brand’s main partner for mobile programmatic campaigns.
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Nirvana Soul, a coffee shop in San Jose, used QuickBooks to manage finances during the pandemic. The founders opened their... first location in September 2020, despite delays and uncertainty. QuickBooks helped their accountant track revenue, expenses, and forecasts. The business grew to three locations, including one on the Intuit campus. The founders focus on community, customer experience, and inspiring other entrepreneurs.
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Alida powers Wendy’s Advisors, an insight community with over 11,000 members. Wendy’s uses this community to gather fast, actionable feedback... for new product development and marketing. The program delivers a 45% response rate and helps launch several new menu items each year. Insights from the community inform national campaigns and menu optimization. Wendy’s can now align teams quickly and base decisions on real customer data.
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Jones the Grocer used Zonka Feedback to replace its manual, pen-and-paper feedback system. The restaurant chain deployed Zonka Feedback on... 20 devices across its UAE locations. Customers could now submit feedback easily using in-restaurant tablets, mobile apps, and QR codes. Automated NPS and CX surveys helped track satisfaction and drive improvements. Jones the Grocer achieved an NPS of over 90% and improved operational efficiency and employee engagement.
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Nando's used Attest to validate new product ideas and reduce risk in Australia. The team tested concepts, packaging, and pricing... with real consumers. Attest helped Nando's launch PERi–Ketchup by confirming demand for hotter flavors. Consumer feedback shaped the final product and packaging. Rapid research let Nando's move fast and make confident decisions for new product launches.
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Harvey’s used Methodify to test six new burger concepts for limited time offers. The team wanted to hear directly from... customers before making decisions. Methodify’s platform let them quickly set up a monadic concept test and target the right customer segments. Results came in fast, showing which offers would drive the most traffic. Harvey’s used these insights to plan their yearly marketing and prioritize the best ideas.
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A&W Restaurants used Chatmeter, now Alchemer, to improve their online reputation. They wanted to appear more in local search results... and boost customer loyalty. With Chatmeter, they claimed and optimized business listings and responded to reviews faster. In just four months, A&W saw a 25% increase in five-star Google reviews. They also improved listings accuracy and review response rates across all locations.
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Medallia helped Church’s Texas Chicken launch a new customer experience platform in just 90 days. The platform integrated real-time guest... feedback and operational data across all locations. Church’s used tools like text analytics and social listening to improve service. In the first year, guest satisfaction reached record highs and OSAT scores rose by 4.6 points. These improvements led to higher sales and more transactions.
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Medallia helped Church’s Texas Chicken launch a new customer experience platform in just 90 days. The platform integrated real-time guest... feedback and operational data across all locations. Church’s used tools like text analytics and social listening to improve service. In the first year, guest satisfaction reached record highs and OSAT scores rose by 4.6 points. These improvements led to higher sales and more transactions.
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Medallia helped Church’s Texas Chicken launch a new customer experience platform in just 90 days. The platform integrated real-time guest... feedback and operational data across all locations. Church’s used tools like text analytics and social listening to improve service. In the first year, guest satisfaction reached record highs and OSAT scores rose by 4.6 points. These improvements led to higher sales and more transactions.
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ServiceGuru helped Someburros, a fast-casual Mexican restaurant chain, collect 51,278 customer reviews across 8 locations in 8 months. The platform enabled... 31,278 survey questions to be answered and gathered over 1,600 new email addresses for marketing. Someburros saw a 55% increase in Google reviews and a 5% higher Google rating. ServiceGuru made it easy to recognize employees and improve customer service.
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Schoox helped Tropical Smoothie Cafe move from paper-based to digital training. The company needed a learning management system for 1,400... franchise locations. Schoox provided an easy-to-use platform with video, interactive learning, and social features. The Blend, their new program, now delivers training and tracks progress for nearly 19,000 team members. This digital shift supports onboarding and new menu rollouts across the organization.
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Wendy’s wanted to launch the Oreo Frosty Parfait and build excitement. ELB Learning created a custom game called “In Flight... of the Oreo” to tease the new product. The game let players flick Oreo cookies through obstacles tied to the dessert. It included leaderboards, rewards, and social sharing to boost engagement. The campaign generated buzz and met all launch goals.
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Toast used Qooper to grow the skills of its sales team. They scaled their sales mentorship program with cohort-based mentoring... and integrated training. Automated reporting made it easier for leaders to track progress. The program improved onboarding, quota attainment, and retention. Qooper helped Toast reduce admin workload and support sales rep development.
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Condado Tacos used BizLibrary to boost internal promotions and employee retention. Their Managers in Training program blends in-person and BizLibrary-powered... soft skills training. This led to a 70% internal promotion rate. Both managers and frontline staff benefit from ongoing, bite-sized learning. BizLibrary content helps Condado Tacos align training with their core values and mission.
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Coggno helped Subway deliver food safety training to many temporary and part-time employees. Subway faced problems with traditional training methods... and needed a flexible solution. Coggno’s Virtual Training Kiosk let employees access courses and get certified using management laptops. The platform allowed Subway to customize training for each state. This improved food safety and supported Subway’s fast-paced operations.
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SmarterU helped Pizza Delight expand its training from 8 to 200 courses for 1,200 employees. The new system made onboarding... faster and improved service quality. Gamification with "Pizza Points" boosted employee engagement. Managers gained tools to track and assign training. The changes led to fewer mistakes, lower food and labor costs, and more productive managers.
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McDonald's used EchoInk to fix problems with brand consistency and old training methods. The new system gave real-time updates and... interactive training to employees. McDonald's saved $30 million each year in onboarding and labor costs. Training time for each new crew member dropped by 10 hours. The training content was translated into 12 languages for global use. Employees now learn together on the job, not just in a training room.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Whataburger used MadCap Create and Syndicate to modernize its employee training. The company eliminated printing costs and enabled real-time content... updates across 1,050+ locations. Employees now access training on laptops, phones, and tablets, improving engagement and productivity. The digital platform helps Whataburger deliver consistent, high-quality training and supports future growth. The system also helps reduce risk by tracking content changes and access.
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Comarch Loyalty Marketing Platform helped KFC France grow its loyalty program from 380,000 to over 1 million members in one year. KFC wanted to... boost customer engagement and sales in a crowded fast-food market. The platform enabled real-time, omnichannel loyalty experiences and deeper customer insights. Loyal customers spent 10% more than non-members. KFC chose Comarch for its easy integration and SaaS model.
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Concrete CMS helped The Bartolotta Restaurants unify their twelve separate websites into one easy-to-use platform. This change fixed branding inconsistencies... and made digital marketing easier. The new system improved customer engagement and brand visibility. Custom tracking gave the team better data for decisions. The upgrade led to better SEO, more website traffic, and increased online reservations.
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Contentful helped KFC unify its global brand and digital experience. KFC replaced hard-coded, market-specific websites with a single, flexible content... platform. This allowed local teams to update content easily and keep digital channels current. KFC saw a 43% increase in digital sales and a 50% increase in Australia. The platform supports web, mobile, and in-store channels, improving customer engagement and loyalty.
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White Castle used dotCMS to transform its digital experience. The company wanted more control over website content and better ways... to engage fans. dotCMS let White Castle’s team update content easily and personalize the site for users. The new site includes interactive features like a content slider and Craver Nation. Every page is ADA compliant, making the site accessible to all visitors.
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Contao CMS powered the new website for umaii Ramenbar in Leipzig and Dresden. The site features a fully responsive design... for easy access to menus, locations, and reservations. Large images and clear structure highlight the brand and improve SEO. The digital presence connects both locations and appeals directly to guests. SEO-optimized content boosts search visibility for the restaurant.
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A NYC fast food chain used Crown TV digital signage to boost sales in a crowded market. They tailored content... for each neighborhood, making screens a hub for local info and events. Interactive displays let customers engage with music and social media, increasing time spent in-store. Data-driven promotions changed by time, weather, and trends, driving impulse buys and repeat visits. Staff used screens for real-time updates and training, improving service speed and morale. Seasonal offers and community messages built loyalty and trust.
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Navori digital signage software powers digital menu boards at 150 El Pollo Loco locations. The chain can now update pricing... and content quickly across stores. Navori QL enables dynamic content scheduling and easy integration with Symphony POS. The solution improved dayparting and visual experience for customers. El Pollo Loco uses Navori StiX media players for high-quality video and remote management.
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Tossed used Signagelive to power digital menu boards across its stores. The switch from printed vinyl graphics to digital screens... made it faster and easier to update menus and promotions. Tossed can now schedule targeted marketing and menu changes for different times and locations. This helped boost sales during slow periods and improved the uptake of offers. The system also made new store openings more successful by generating interest with dynamic window displays.
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NoviSign helped Orlando's Market upgrade their digital menu boards. The new system made it easy to update menu items and... prices. Appetizer sales went up by 11% and ice cream sundae sales rose 9%. Wait lines got shorter because menus were easier to read. Store managers can now quickly feature new meals and specials. Orlando's also uses the screens for in-store ads and customer messages.
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Kitcast digital signage helped Cider Press Cafe in St. Petersburg, Florida, boost sales and improve guest experience. Before Kitcast, staff... struggled to communicate daily specials to customers. Now, rotating digital boards display specials clearly and at the right times. This makes it easier for guests to see menu options and increases orders. The cafe uses Kitcast to create a welcoming, casual atmosphere for vegan dining.
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Chopt Creative Salad Co. used TelemetryTV to manage digital signage across 35 locations in 7 states. Before TelemetryTV, updating content... and maintaining devices was slow and costly. With TelemetryTV’s cloud-based CMS, Chopt can update menus and marketing content remotely and quickly. Device deployment time was cut in half. Support tickets for display issues dropped by over 80%. Chopt now delivers real-time order updates and keeps content brand-compliant across all stores.
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Famous Wok used E Display's digital menu boards to replace outdated static displays. The old menus were cluttered and costly... to update. E Display installed networked HD screens managed by a central system. Famous Wok can now update prices and promotions instantly. They cut printing costs and improved customer engagement. The digital boards help promote high-profit items and ensure menu compliance.
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Wendy’s wanted to launch the Oreo Frosty Parfait and build excitement. ELB Learning created a custom game called “In Flight... of the Oreo” to tease the new product. The game let players flick Oreo cookies through obstacles tied to the dessert. It included leaderboards, rewards, and social sharing to boost engagement. The campaign generated buzz and met all launch goals.
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Whataburger used MadCap Create and Syndicate to modernize its employee training. The company eliminated printing costs and enabled real-time content... updates across 1,050+ locations. Employees now access training on laptops, phones, and tablets, improving engagement and productivity. The digital platform helps Whataburger deliver consistent, high-quality training and supports future growth. The system also helps reduce risk by tracking content changes and access.
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Whataburger used MadCap Create and Syndicate to modernize its employee training. The company eliminated printing costs and enabled real-time content... updates across 1,050+ locations. Employees now access training on laptops, phones, and tablets, improving engagement and productivity. The digital platform helps Whataburger deliver consistent, high-quality training and supports future growth. The system also helps reduce risk by tracking content changes and access.
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Whataburger used MadCap Create and Syndicate to modernize its employee training. The company eliminated printing costs and enabled real-time content... updates across 1,050+ locations. Employees now access training on laptops, phones, and tablets, improving engagement and productivity. The digital platform helps Whataburger deliver consistent, high-quality training and supports future growth. The system also helps reduce risk by tracking content changes and access.
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McDonald's used Textio to improve their recruiting process. They wanted to hire top candidates faster. Textio helped them use more... inclusive messaging in job posts. This made their hiring process more modern. McDonald's aimed to build a culture of belonging with better language. The upgrade supported their recruiting technology goals.
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Medallia helped Church’s Texas Chicken launch a new customer experience platform in just 90 days. The platform integrated real-time guest... feedback and operational data across all locations. Church’s used tools like text analytics and social listening to improve service. In the first year, guest satisfaction reached record highs and OSAT scores rose by 4.6 points. These improvements led to higher sales and more transactions.
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Pizza Hut and KFC used Eptura Visitor to automate their front desk operations. They replaced manual visitor registration with a... digital system. This change made check-in faster and easier for guests. Reception staff now focus on more important tasks. Security and privacy improved with real-time visitor tracking. The brands balanced convenience and site safety with this solution.
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EmbedSocial helped Pepe’s Pizzeria Napoletana boost trust and engagement on their website. By embedding real Instagram feeds, Pepe’s showcased user-generated... content from happy customers. In just 18 days, their Instagram content received 33,000 extra views. Visitors spent more time on the site and felt more confident to order. Social proof from real diners turned curiosity into more sales.
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Tartares & Co used Customer Alliance and Guestonline to improve reservation management and guest satisfaction. Before, they handled bookings manually... and struggled with feedback. Guestonline made reservations faster and easier for staff. Customer Alliance automated feedback collection and helped the team respond quickly. Satisfaction scores rose by 7 points, and review response rates jumped from 3% to 92%. The restaurant now collects six times more reviews each year.
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Yo-Chi used InMoment’s Reputation Management solution to boost their online presence and manage reviews across 37 locations. They saw a... 92% increase in Google Maps navigation clicks and a 123% rise in Google Profile impressions. Their review response rate jumped by 1250%, and response times dropped by 86%. Yo-Chi’s location performance score improved by 74%, helping them attract more customers and maintain a 4.6-star rating. Centralized review and listing management drove measurable growth in customer acquisition and brand visibility.
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LocalClarity helped a large group of independent restaurants get one million more phone calls each year. The restaurants wanted to... boost delivery orders fast. LocalClarity set up workflows to improve Google map rankings and reply to all reviews. This made the restaurants show up higher in search and get more calls. The result was millions in extra revenue and stronger customer loyalty.
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VAPIANO Österreich runs 13 Italian fast-casual restaurants. They wanted to manage guest feedback from multiple channels, especially during COVID-19 when... delivery and take-away became more important. re:spondelligent provided a custom solution to collect, analyze, and respond to all online reviews, including those from their own webshop. The integration allowed VAPIANO to answer reviews directly and track guest feedback efficiently. This helped them save time and gain better insights into guest satisfaction.
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GatherUp helped Clean Juice automate review requests across 100+ franchise locations. Integration with Toast POS and Lunchbox loyalty app made... it easy for franchise partners to collect customer feedback. Clean Juice used GatherUp’s insights and tagging features to identify menu items needing improvement. They found wraps and sandwiches scored 21 points lower in NPS and review ratings. The platform enabled Clean Juice to quickly build online reputation and adapt offerings based on real guest feedback.
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A&W used Chatmeter to improve its online reputation. The brand wanted to build more trust and loyalty with customers. Chatmeter... helped A&W manage reviews and boost its brand image. This led to better customer experiences and stronger brand growth. A&W saw a positive impact on its reputation management efforts.
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EmbedSocial helped Pepe’s Pizzeria Napoletana boost trust and engagement on their website. By embedding real Instagram feeds, Pepe’s showcased user-generated... content from happy customers. In just 18 days, their Instagram content received 33,000 extra views. Visitors spent more time on the site and felt more confident to order. Social proof from real diners turned curiosity into more sales.
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CKE Restaurants used Rokt mParticle to modernize their digital guest experience. They unified customer data across all channels, enabling a... seamless and personalized journey for guests. With this foundation, CKE launched the MyRewards loyalty program, offering exclusive deals and rewards. Since implementation, CKE saw a 5% increase in digital transactions and a 20% rise in average check amount. Rokt mParticle helped CKE deliver a frictionless, data-driven loyalty experience.
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VoucherCart helped G&D Ventures Restaurant Group grow voucher sales over eight years. Before, voucher sales were manual and low. With... VoucherCart, setup was easy and the team could sell and redeem vouchers quickly. The platform made it simple for customers to buy and use vouchers. Sales became a steady and important revenue stream. The team used reporting tools and Mailchimp integration to improve marketing and track results.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Segmentify helped Domino's Pizza Turkey increase average order value by 10%. The team used machine learning to show dynamic product... recommendations. An A/B test showed 1.6x higher revenue and nearly 3x higher conversion. Integration with Domino's app was easy using Segmentify's SDK. The solution made it simple for customers to find what they wanted fast.
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UltraCart helped Giordano's Pizza ship their famous deep-dish pizzas nationwide. Giordano's used UltraCart's StoreFronts, shipping integrations, and custom checkout to... improve online sales. They launched a Deep Dish Club subscription for regular deliveries. Real-time order tracking and web chat improved customer support. Custom checkout and upsell features increased order value and reduced service issues.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Toast uses the WEVO UX research tool to listen to the voice of the customer. Cara Goodwin from Toast shares... how her team benefits from WEVO. The tool helps Toast gather user feedback quickly. This supports better customer experiences. The case highlights the value of fast, accurate insights for product strategy.
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Epsilon helped Chuck E. Cheese reach 1.3 million unique customers. They used data to understand what modern families want. Epsilon... expanded data sets to include transactional and site tag data. Chuck E. Cheese launched a $99 birthday package and a new subscription model. The campaign drove $7.6 million in messaged revenue and a $28:1 ROAS. The brand connected with a new generation of families.
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Medallia helped Church’s Texas Chicken launch a new customer experience platform in just 90 days. The platform integrated real-time guest... feedback and operational data across all locations. Church’s used tools like text analytics and social listening to improve service. In the first year, guest satisfaction reached record highs and OSAT scores rose by 4.6 points. These improvements led to higher sales and more transactions.
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Mobilewalla helped a QSR company use enriched data and machine learning to understand customer preferences. The company wanted to launch... a new sandwich and needed to know which consumers would likely buy it. Mobilewalla provided insights into customer behavior outside the QSR’s own channels. The QSR used these insights to target offers and measure campaign results. This approach aimed to boost marketing ROI and improve customer acquisition.
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McDonald's used Dynamic Yield to personalize ordering experiences in many countries. The solution was rolled out to all U.S. restaurants.... Personalization helped McDonald's tailor menu options and recommendations. This improved the customer experience at the point of sale. The project shows how large restaurant chains can use technology to enhance service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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SAS Viya helped Boddie-Noell Enterprises, the largest Hardee’s franchisee, modernize its fast food operations. The company replaced manual spreadsheets with... real-time dashboards, analyzing 40 million daily transactions. This enabled faster, more accurate reporting and improved restaurant performance. Data-driven insights led to double-digit sales increases by extending breakfast hours and optimized payroll scheduling. Analytics also improved payment processing speed and menu promotion for delivery services.
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SAS Viya helped Boddie-Noell Enterprises, the largest Hardee’s franchisee, modernize its fast food operations. The company replaced manual spreadsheets with... real-time dashboards, analyzing 40 million daily transactions. This enabled faster, more accurate reporting and improved restaurant performance. Data-driven insights led to double-digit sales increases by extending breakfast hours and optimized payroll scheduling. Analytics also improved payment processing speed and menu promotion for delivery services.
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SAS Viya helped Boddie-Noell Enterprises, the largest Hardee’s franchisee, modernize its fast food operations. The company replaced manual spreadsheets with... real-time dashboards, analyzing 40 million daily transactions. This enabled faster, more accurate reporting and improved restaurant performance. Data-driven insights led to double-digit sales increases by extending breakfast hours and optimized payroll scheduling. Analytics also improved payment processing speed and menu promotion for delivery services.
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Talend helped Domino's Pizza manage 17 terabytes of data from 85,000 sources. Domino's unified its customer and operations data across... digital channels. Talend's platform improved data quality and reduced software costs. Domino's now has a single source of truth for logistics and financial forecasting. The company delivers a personalized buying experience across many touchpoints.
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iSpot and Affinity Solutions helped a casual dining brand connect TV ad exposure to real-world sales. The brand saw a... 45.63% sales lift, generating $4.96 million in incremental revenue. By integrating viewership and credit card data, they identified which networks and ad frequencies drove the most conversions. The campaign also achieved a 55.3% lift among competitor customers and found Lifetime network delivered a 435.81% sales lift. The brand optimized ad spend and reinforced loyalty with frequent visitors.
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RealityMine helped a leading global restaurant brand gain insights into customer behavior on third-party delivery apps. The brand used digital... behavior measurement to see which competitor promotions drove conversions and how customers switched between apps. They also compared basket sizes and delivery fees to benchmark pricing. With these insights, the brand refined pricing, improved promotions, and reduced customer drop-off points. This led to better ROI and stronger partnerships across delivery platforms.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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SAS Viya helped Boddie-Noell Enterprises, the largest Hardee’s franchisee, modernize its fast food operations. The company replaced manual spreadsheets with... real-time dashboards, analyzing 40 million daily transactions. This enabled faster, more accurate reporting and improved restaurant performance. Data-driven insights led to double-digit sales increases by extending breakfast hours and optimized payroll scheduling. Analytics also improved payment processing speed and menu promotion for delivery services.
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Keen’s AI-powered marketing optimization platform helped a leading QSR brand boost profit ROI by 21%. The brand used real-time forecasting... and scenario planning to improve marketing decisions. Revenue grew by 10% year-over-year. Connected TV delivered a 42% ROI. The team gained better channel visibility and improved marketing efficiency by 2%.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Egen migrated Wendy's technology from on-premises and third-party clouds to Google Cloud. This move cut Wendy's operational costs by 45%... each year. The new platform reduced feature turnaround time from two days to one hour. Wendy's achieved 100% automation of deployment. Egen also helped Wendy's build a culture of innovation and attract top tech talent.
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MeazureUp helped Bahama Bucks manage over 100 locations across 10 states. The tool replaced manual evaluations with a digital checklist.... This made site visits faster and improved brand consistency. Managers now spend less time on paperwork. Store compliance to corporate procedures increased. The process is now simple and automatic for the team.
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Digital Turbine helped KFC Philippines launch its first mobile gaming campaign for the Christmas season. The campaign used interactive video... ads and games to boost engagement and drive users to order the KFC Christmas bucket. KFC saw an 11% engagement rate, far above the 1-3% benchmark. 79% of users showed purchase intent, and 92% took action by visiting a store or ordering delivery. The campaign increased brand awareness and traffic during the peak holiday period.
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PadSquad ran the Fry-Yay campaign for McDonald's using interactive mobile ads. The ads used gyroscope features and in-language creative to... engage Asian audiences. In Southern California, fry sales rose 8% year-over-year. D.C. and Baltimore saw a 7% increase in fry sales. Engagement rates were 7% above benchmark, and time spent was 36% higher than average.
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Azira helped a leading global QSR brand expand into India. The brand faced low awareness and tough competition. Azira used... mobile location data and in-app ads to target young urban audiences. Real-time geofencing and custom audience segments drove engagement. The campaign led to a 68.6% increase in restaurant footfall. The QSR gained strong brand awareness and measurable sales growth.
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Simpli. fi helped a large fast food burger chain boost in-store visits across 353 locations. The brand used addressable audience...curation and geo-fencing to target over 10.1 million households. They promoted a new vegetarian menu item and measured foot traffic with precise attribution tools. The campaign drove more than 215,000 visits at a $1.09 cost per visit, with a 31.76% increase in incremental visits. The chain continues to use Simpli.fi for location-based advertising.
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Burger King used Moloco’s AI-powered app advertising to reach new users. They wanted to lower their cost per install and... find high-value customers outside of major social platforms. With Moloco, Burger King achieved a 30% lower CPI. The campaign helped them grow their app user base efficiently. Moloco’s solution gave them access to a wide range of independent apps.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Lago 210 used Paychex to set up a retirement savings plan for its restaurant staff. The owners wanted to attract... and keep good employees in a tough industry. Paychex helped them add payroll, time and attendance, workers' comp, and retirement benefits. The new retirement plan gave staff a way to save for the future. This benefit helped Lago 210 stand out when hiring and keeping workers.
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Vena helped Torchy's Tacos boost FP&A software adoption by replacing a complex budgeting tool with a native Excel solution. The FP&A team... now works in a familiar Excel environment, making financial modeling and analysis easier. Vena integrates with NetSuite and the POS system, providing full transparency and drill-down visibility into transactions. The team can quickly identify trends and anomalies, improving planning and reporting. User adoption increased, and the team gained better insights without a steep learning curve.
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Holded helped The Healthiest Choice manage their restaurant business in Barcelona. Jessica Chica used Holded to handle accounting, invoicing, and... inventory. She found the platform easy to use, even without accounting experience. Holded made billing faster and gave her clear access to business numbers. This saved her time and improved transparency.
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Nirvana Soul, a coffee shop in San Jose, used QuickBooks to manage finances during the pandemic. The founders opened their... first location in September 2020, despite delays and uncertainty. QuickBooks helped their accountant track revenue, expenses, and forecasts. The business grew to three locations, including one on the Intuit campus. The founders focus on community, customer experience, and inspiring other entrepreneurs.
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Kaspar Schmauser used Fellow Digitals to launch a single platform for employee training and communication. The solution combined e-learning, an... intranet, and a news feed, making resources and updates available to all staff. Employees accessed training on safety, onboarding, and company news anytime, boosting engagement and reducing turnover. The platform fostered a culture of feedback and collaboration. Staff felt more connected and confident, helping the company lower staff turnover and align teams with its mission.
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Little Caesars used Zeplin to launch their Pizza Portal Pickup app. The app lets customers order, pay, and pick up... pizza with ease. After launch, digital ticket average rose by 71%. Zeplin helped 50 developers work together and avoid mistakes. The team used Zeplin for design handoff, asset organization, and real-time annotations. Customers rated the app highly and said they would order again.
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Denny's used Yext to boost its online visibility and attract more customers to its restaurants. The company saw a 174%... increase in local page impressions and a 36% rise in clicks on listings. Yext helped Denny's keep its brand information accurate and consistent across digital platforms. Franchisees could update local pages and social media, improving local engagement. Denny's also used Yext Reviews to gather customer feedback and improve local SEO. Over 73 million clicks were generated on Denny's listings after adopting Yext.
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Alicart Restaurant Group used Fusion Connect Call Center to handle a surge in phone orders during the COVID-19 pandemic. With most dine-in... business closed, they kept select kitchens open and promoted phone and online orders for curbside pickup and delivery. Fusion Connect enabled remote staff to manage high call volumes, preventing missed orders and improving customer experience. The easy-to-use app let agents quickly start taking orders, helping Alicart increase sales and use resources more efficiently. Leadership is now considering expanding call center use for reservations and catering.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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TGI Fridays used an omnichannel personalization platform to connect online and offline customer experiences. They increased their conversion rate by... 35% through mobile commerce and targeted digital promotions. The restaurant chain integrated with Open Table for reservations and used Twitter chatbots for customer engagement. They also partnered with FandangoNOW for special deals and created personalized offers using unified customer profiles. These strategies helped boost sales and build customer loyalty across digital and in-store channels.
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CKE Restaurants used Rokt mParticle to modernize their digital guest experience. They unified customer data across all channels, enabling a... seamless and personalized journey for guests. With this foundation, CKE launched the MyRewards loyalty program, offering exclusive deals and rewards. Since implementation, CKE saw a 5% increase in digital transactions and a 20% rise in average check amount. Rokt mParticle helped CKE deliver a frictionless, data-driven loyalty experience.
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A&W Restaurants used Experiences by Jebbit from BlueConic to boost customer engagement during the COVID-19 pandemic. The marketing team launched... interactive campaigns like quizzes and voting experiences. These efforts led to a 96% quiz completion rate and 85% of users submitting lead information. 77% of users who saw the quiz engaged with it. The solution helped A&W connect with customers even during restaurant closures.
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Buxton's customer value solution helped Bottleneck Management improve its restaurant growth strategy. Bottleneck used to rely on landlord-provided data for... site selection, which could be biased. With Buxton, they now analyze customer data to find the best locations and understand customer patterns. The analytics platform shows where core customers are and how far they travel. Bottleneck uses these insights to choose new sites, plan marketing, and negotiate deals. This data-driven approach helps them manage and grow their restaurant business more effectively.
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Alli AI helped a local Cajun BBQ restaurant boost its online presence. The owner struggled with low online orders and... poor search visibility. Alli AI offered an easy, budget-friendly SEO solution. The platform optimized 112 website pages and tracked 41 keywords. Within six weeks, online orders doubled, then tripled. The restaurant now ranks in the top 10 for 17 keywords and saw an 88% average improvement in keyword rankings.
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BrightEdge helped Lou Malnati's Pizzeria improve their SEO for the awareness phase. Kerri Phillips used the BrightEdge platform to target... new customers online. The team focused on driving organic results. This approach supported Lou Malnati's customer journey from the start. The integration made it easier to reach people searching for pizza.
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Toast used Clearscope to refresh and optimize their content strategy. Before Clearscope, Toast's team struggled to keep up with changing... SEO trends and manual processes. After adopting Clearscope, they could quickly identify which articles needed updates and plan new content more efficiently. The team now publishes 100-150 pieces per quarter and tracks performance with ease. Clearscope helped Toast scale content, reach new markets, and hit their growth goals.
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Majestic Site Explorer helped Original Patty Men, a local burger restaurant, analyze 112 backlinks to their website. Using the Backlinks... tab, OPM identified influencer opportunities and managed their online presence. Filters like "title" and "source URL" made it easy to find relevant blogs and potential partners. The tool supported OPM in building relationships and improving their digital PR. This approach helped OPM maintain a strong online share of voice in the competitive restaurant industry.
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Synup helped Snappy Tomato Pizza manage brand reputation and local listings as they expanded across states. The platform enabled franchisees... to handle reviews, update business info, and push promotions easily. Snappy Tomato Pizza saw a 5-6% direct revenue impact after using Synup. Website visits increased by 25%, direction requests by 24%, and phone calls by 18%. Synup's all-in-one solution improved their online presence and customer acquisition in new markets.
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Uberall helped KFC boost its local online visibility for over 1,000 UK and Ireland restaurants. KFC saw a 132% increase... in Google Maps impressions and a 23% rise in clicks for directions. The company achieved a 37:1 ROI by optimizing local listings, managing reviews, and using targeted local content. KFC eliminated 2,400 duplicate listings and reached a 93% Google profile completeness. These changes led to more store visits and a 16% increase in revenue from local search.
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Denny's used Yext to boost its online visibility and attract more customers to its restaurants. The company saw a 174%... increase in local page impressions and a 36% rise in clicks on listings. Yext helped Denny's keep its brand information accurate and consistent across digital platforms. Franchisees could update local pages and social media, improving local engagement. Denny's also used Yext Reviews to gather customer feedback and improve local SEO. Over 73 million clicks were generated on Denny's listings after adopting Yext.
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Localistico helped Alsea Iberia respond to over 95% of online reviews. Alsea automated replies using approved templates for positive and... no-text reviews. This saved time and kept responses on-brand. Staff focused on sensitive reviews. Alsea managed reviews from more than 1200 venues in one tool. Productivity and reputation management improved.
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Blue Baker used SimpleTexting to boost its monthly giveaway promotions. The restaurant saw email open rates drop, especially among students.... They added SMS marketing to reach more people. After sending a text campaign, coupon redemptions jumped by 103% on day three and 222% on days four and five. The click-through rate for texts was nearly 1,900% higher than email. Blue Baker now combines email and SMS for better results.
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