Restaurants: Case Studies, ROI & Implementation Examples

Brierley's B-Stamp technology helped Sapporo Lion win the Loyalty360 Customer Engagement & Experience Platinum Award. Sapporo Lion used Brierley's B-Stamp... and the Yebisu Bar mobile app to track and reward individual customers at over 20 bar locations in Japan. Before this, Sapporo struggled to build loyalty and track customer habits. The new program enabled personal engagement and menu updates based on customer data. Sapporo saw triple digit increases in customer engagement after launching the program.
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LoyLap helped Cornucopia Restaurant in Dublin move from tradition to technology. The restaurant used LoyLap for custom gift vouchers and... table ordering, making it easier for customers to order and pay. Staff manage inventory with daily counts and real-time updates, so customers never miss out on fresh items. The support team at LoyLap is quick to help and understands the restaurant’s needs. Cornucopia now serves customers better and generates more revenue while keeping its unique atmosphere.
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Stamp Me helped Caffeina launch a digital loyalty program for their cafe. Customers join by downloading the app or scanning... a QR code, earning a free coffee at sign up. The program uses a digital punch card: buy five coffees, get one free. Over 1,000 stamps have been issued since October 2024, with hundreds of rewards redeemed. The contactless StampPod™ device keeps the process fast and easy, even during busy times.
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Eeetwell is a fast-casual restaurant chain with 14 locations in Malta and Belgium. They needed better payment solutions for their... franchises. Trust Payments provided point of sale terminals and a payment processing gateway. This made payments faster and allowed next day settlement. Eeetwell's transaction processes became more efficient and secure.
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Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch... delivered a new loyalty platform in 9 months. The system supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
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Eagle Eye helped PizzaExpress launch the first omnichannel loyalty program in the UK. PizzaExpress wanted to track and reward customer... interactions across restaurants, delivery, and supermarkets. Eagle Eye's solution let customers earn digital stamps for every purchase, no matter the channel. In the first 12 months, PizzaExpress gained 2 million customers. 25% of sales linked to the loyalty program. The program saw 2.2 million stamp card transactions per year.
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iLoyal helped Awful Annie’s, a popular brunch spot in Northern California, launch a full-service email marketing program. Awful Annie’s wanted... to connect with guests, promote specials, and manage their guest list more easily. iLoyal set up monthly promotions, holiday campaigns, and personalized birthday offers. The program increased repeat visits and built stronger customer relationships. Awful Annie’s now keeps guests engaged and fills tables with targeted email campaigns.
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Movylo helped Brewlab, a pub in Charleston, USA, build customer loyalty. Brewlab used Movylo to run loyalty programs, send newsletters,... and automate marketing. They offered a BOGO bonus and Movylo captured 184 customers in less than 2 months. The platform automated customer engagement and increased sales every month. Brewlab moved all marketing efforts from Mailchimp to Movylo for better results.
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TASK helped Guzman y Gomez improve their restaurant operations. GYG used TASK’s API-first platform for menu, location data, pricing, loyalty,... and order management. The solution included point of sale, data warehouse, enterprise management, online ordering, and more. GYG operates over 170 restaurants in Australia, Singapore, Japan, and the USA. The new system supports their app for ordering, loyalty, and drive-thru service.
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Sparkfly helped Bojangles boost digital transactions by about 65%. The restaurant chain used Sparkfly’s customer engagement ecosystem to make ordering... easier with order ahead and curbside pickup. Bojangles saw a 2.5x growth in check amount per digital user compared to in-restaurant. Digital users ordered 15% more often than in-restaurant guests. The solution improved customer experience and increased revenue.
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Tada’s Delivery Order system helped Indonesia’s largest restaurant chain grow revenue by 19. 3% during the pandemic. The chain used...Tada to launch its own web and white label apps for online ordering. This let them avoid third-party delivery fees and keep more profit. They also improved customer retention with an integrated loyalty app. Using different messaging channels increased engagement and repeat purchases.
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Milk Bar wanted to increase the average order value (AOV) of their online sales. They used Rise.ai's Omnichannel Store Credit... Program to offer a promotion: buy over $75, get $10 in store credit. This credit could be used online or in-store. The campaign led to a 9% increase in AOV. Over 9,000 customers received store credit, and more than 10% used it in the first month. Customers who used their credit spent 7.6 times more than their initial reward, generating over $70,000 in upsell revenue.
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SpotOn Teamwork helped Adalina save $500-$800 in weekly labor costs. The restaurant cut 1 hour per week on clock-in review... and sped up schedule approval by up to 2 days. Adalina's team found the point-of-sale system easy to use. The solution improved team management, ordering, and business insights. SpotOn's customer service built a strong partnership with Adalina.
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Yollty helped Cereal Lovers, a Luxembourg coffee shop, launch a digital loyalty program. The shop wanted to move away from... paper cards and reward loyal customers safely during COVID-19. With Yollty, they offer a free coffee after 8 visits. The digital solution is flexible and easy to use. Cereal Lovers rates Yollty a 10 for making customer rewards simple.
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Craver is a mobile app platform for restaurants. Hometown Juice & Coffee switched to Craver after their old app could... not meet their needs. Craver now powers 32% of Hometown’s revenue, with one third of orders coming through the app. The app’s features like order throttling, pick-up time management, and intelligent upselling increased average order value and improved customer loyalty. Repeat customers spend up to 80% more per month and order 1.5x more often using Craver.
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Eber helped Mr. TukTuk launch a loyalty program. Mr.TukTuk wanted to turn occasional diners into loyal customers. They used Eber's...loyalty marketing platform. After launching the program, Mr.TukTuk saw more repeat visits. The CEO of Mr.TukTuk shared positive feedback about the results.
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Epsilon helped McDonald's improve its marketing. McDonald's wanted to reach more customers and increase sales. Epsilon used data-driven marketing tools... to target the right people. McDonald's saw better engagement with their ads. The campaign led to more visits to McDonald's locations.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Mobivity's Connected Rewards program helped Checkers & Rally's re-engage lapsed customers using mobile gaming. The restaurant chain saw higher redemption... rates and strong financial gains. Marketing costs went down with strategic reimbursements. The program blended mobile games with real-world rewards. This approach boosted customer loyalty and engagement.
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Como powered Burger King Israel's loyalty program. The goal was to boost sales among loyalty club members. Burger King ran... two campaigns: a Double Whopper deal and a digital scratch card reward. These campaigns doubled purchases by club members and increased their spending by 74%. The loyalty club grew five times in size in one month.
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Loyalzoo helped Bosa Donuts launch a digital loyalty program. The business faced tough competition and wanted to keep customers coming... back. They used automated marketing messages and tiered rewards to boost engagement. In 3 years, 2292 customers joined the program. Average customer spend went up by 19.8%. Customer retention improved.
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Braze helped Pizza Hut improve its customer engagement. Pizza Hut used Braze to launch a machine learning multivariate test for... email. This new approach led to a 30% increase in transactions. Revenue went up by 21%. Profit increased by 10%. Braze made it easy for Pizza Hut to use more channels and personalize messages for customers.
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Shake Shack used OneSignal to improve their mobile app experience. They wanted to boost customer engagement and make their digital... experience better. With OneSignal, they sent push notifications and in-app messages to promote new menu items and special offers. This helped them grow their subscriber base by 184%. They also saw a 52.7% increase in year-over-year customer retention. Their campaigns had high click-through rates and drove more orders.
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Vibes Platform helps Chipotle use SMS marketing and automation to reach customers with timely, engaging messages. Chipotle wanted to better... understand guests and deliver targeted promotions, especially as data privacy changes made this harder. With Vibes, Chipotle optimized messaging to its 30 million loyalty members. Their text campaigns achieved a 4x higher click-thru rate than email. Over 3 million digital wallet loyalty cards are now saved by rewards members. Chipotle credits Vibes for enabling fast, secure delivery of personalized offers at scale.
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Airship helped Caribou Coffee boost app engagement. Caribou used Airship to send push notifications and in-app messages. Daily active users... increased by 127% on days with push notifications. Five times more users engaged with the Message Center than with push alone. App traffic doubled when Caribou promoted a new trivia feature using Airship. 59% of Caribou's 575,000 app users now opt in to push notifications.
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KFC improved its conversion rate by over 5% using Insider's platform. They reduced homepage drop-offs by 13% with real-time personalized... notifications. KFC serves over 12 million customers daily in 110 countries. In Hong Kong, KFC has over 60 branches and serves 1.5 million customers monthly.
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MoEngage helped Domino’s improve customer engagement across app, website, and in-store channels. Domino’s used MoEngage to track customer drop-offs and... re-engage users in real time. The solution enabled multiple automated customer journeys and supported the 'Cheesy Rewards' loyalty program. Domino’s saw a 20% uplift in revenue from its loyalty management program. The brand achieved better customer experiences and increased incremental revenue.
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Colligso SpotIn and MailIn helped a sushi restaurant in northern California during the COVID-19 shutdown. The restaurant used WiFi-based customer... data collection and calendar-driven email marketing to reach customers. Colligso set up and adjusted email campaigns to promote delivery and pickup options. The restaurant changed messages based on customer response and new regulations. The owner reported more delivery orders and said the email campaigns worked.
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Flybuy helped City Barbeque boost loyalty check-ins in their drive-thru. The solution uses Bluetooth to detect customers and send loyalty... info to the Point-of-Sale system. This made check-ins automatic and easy. Loyalty check-ins in the drive-thru rose from 4% to 15%. Guests and staff now enjoy faster service and a smoother experience.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Coupontools helped Boizao Grill Restaurant in São Paulo, Brazil, promote special offers using mobile coupons. The restaurant shared these coupons... on their website, Facebook page, and through online ads. Customers now use QR codes instead of printed offers, making redemption easier. The restaurant saw more customers and found the process faster and more convenient. Customers enjoy the convenience of digital coupons.
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Branch helped Domino's Indonesia grow new users by 29% each quarter. Domino's used Branch deep links and QR codes to... drive users from many platforms to their mobile app. This made it easier for people to order and cut distractions from super apps. The campaign cut cost per registration by 50%. Domino's also used Branch to personalize offers and boost app conversions.
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PromoRepublic helped Joey's Restaurants grow its local search and social media engagement. Joey's needed a scalable way to keep branding... consistent and automate marketing for over 60 locations. PromoRepublic provided tools for social media marketing, review management, digital asset management, and analytics. As a result, Joey's saw a 59% increase in social media impressions, a 145% jump in Google Maps views, 121% more direction requests, and 74% growth in social media engagement.
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FLYE used social media marketing to help Chick-fil-A promote its lunch menu. They geo-fenced each location and reached out to... local social media users with personalized offers. The campaign included promotions and free food giveaways. This approach made customers feel special and boosted brand awareness. Chick-fil-A saw a 40% increase in promotion redemptions.
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Pasibus uses Brand24 to track customer feedback and improve marketing. They monitor online mentions, influencer impact, and brand sentiment. Brand24... helps them measure ROI from influencer campaigns and plan budgets better. Pasibus also uses customer insights to shape new menu items and plan expansion. This data-driven approach helps Pasibus grow and connect with customers.
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Onclusive Social helped Nando's Malaysia drive digital transformation with social listening. The team used AI-powered tools to monitor online conversations... and track trends. They improved customer service and marketing by using real-time data. Social intelligence helped them spot issues early and protect brand reputation. The company used insights to address customer complaints quickly and improve the dining experience.
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SocialModo helped Wild Eggs boost brand awareness and franchise leads. The 90-day pilot ran social media posts and ads for... five locations. Content posts got 330,000+ impressions and 609 new page likes. Web traffic ads drove 5,800+ website visits at $0.36 per visit. Franchise ads brought in 116 leads at $12.24 per lead. Wild Eggs used SocialModo to manage content, track results, and get real-time reports.
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Sendible helped Sage Restaurant Group improve team collaboration across multiple locations. The platform made it easier to manage social media... content and scheduling. Sage Restaurant Group used Sendible's features to streamline communication and boost efficiency. The solution supported better teamwork and organization for their restaurant business.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data... and improve local search results. The company made it easier to show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.
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FSQ Attribution helped a quick-service restaurant measure the impact of ads on visits, transactions, and sales. The restaurant wanted real-time... analysis of all conversions. Using FSQ Attribution, they saw a 42.43% lift in transactions, 42.09% lift in sales, and a 10.35% lift in visits. These results beat industry benchmarks for sales and transactions. The average basket size also increased to $12.02.
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Papa Johns used Sprout Social to improve their social media management. Before Sprout, they struggled with slow response times and... managing many accounts. With Sprout Social, they used features like Smart Inbox and social listening to streamline their workflow. They cut customer service response time in half and now manage over 600 cases a week. The team saved more than 830 hours a year and saw better engagement with their audience.
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SocialDog helpedカレーハウス11イマサ use Twitter to connect with regular customers. The restaurant wanted to build loyalty, not just attract new visitors.... SocialDog made it easy to schedule posts and analyze data. Campaigns like "make your own curry" increased customer engagement. Tracked results showed a 20% rise in topping sales and higher customer spending. Twitter became a key tool for building a loyal fan base.
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Mailchimp helped PERC Coffee use analytics and data-driven marketing to boost sales. PERC Coffee started as a small wholesale business.... They used Mailchimp's email marketing and reporting tools. This helped them grow into an omnichannel coffee brand. Their focus on analytics led to record-breaking sales. The case highlights the impact of marketing automation and data insights for small businesses in the restaurant industry.
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Emma HQ helped The Honey Baked Ham Company improve email marketing for over 400 stores. The company switched from Fishbowl... to Emma HQ for better account structure and customer service. Store managers now create emails easily, and the approvals process saves time and keeps branding strong. A re-engagement campaign led to a 23% increase in open rates. The team tracks offers, opens, and clicks to boost store traffic and engagement.
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Epsilon helped McDonald's improve its marketing. McDonald's wanted to reach more customers and increase sales. Epsilon used data-driven marketing tools... to target the right people. McDonald's saw better engagement with their ads. The campaign led to more visits to McDonald's locations.
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Netcore’s AI-powered email platform helped McDonald’s Malaysia boost email engagement. The challenge was to improve customer interaction through email. McDonald’s... Malaysia used Netcore’s advanced email tools. As a result, they achieved 3 times higher email engagement. This shows the power of AI-driven email marketing for large restaurant brands.
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Brevo Wallet helped Buffalo Grill digitize its loyalty program. The restaurant chain launched "The Buffalo Pass," a mobile-only digital loyalty... card. Customers get offers updated automatically and rewards from their first visit. In 6 months, 500,000 wallet cards were activated. The program achieved a 92% retention rate. 75% of downloads happened in the restaurant.
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Mailchimp helped PERC Coffee use analytics and data-driven marketing to boost sales. PERC Coffee started as a small wholesale business.... They used Mailchimp's email marketing and reporting tools. This helped them grow into an omnichannel coffee brand. Their focus on analytics led to record-breaking sales. The case highlights the impact of marketing automation and data insights for small businesses in the restaurant industry.
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Marigold Loyalty helped Chicken Salad Chick grow active loyalty membership by 5x in six months. The brand needed a scalable,... flexible loyalty platform for 300+ locations. Marigold delivered branded rewards, real-time reporting, and easy onboarding. The new program reached over 600,000 active members in half a year. Members now visit more often and spend more, driving clear ROI. Franchise teams gained insights into guest behavior, boosting retention and lifetime value.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Domino’s wanted to improve their email marketing. They used their brand colors and a modular design in their emails. They... highlighted their loyalty program at the top of the email. They used dynamic background images and clear calls to action. The new design made their emails more engaging and easy to update.
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Marigold Loyalty helped Chicken Salad Chick grow active loyalty membership by 5x in six months. The brand needed a scalable,... flexible loyalty platform for 300+ locations. Marigold delivered branded rewards, real-time reporting, and easy onboarding. The new program reached over 600,000 active members in half a year. Members now visit more often and spend more, driving clear ROI. Franchise teams gained insights into guest behavior, boosting retention and lifetime value.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data... and improve local search results. The company made it easier to show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.
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Fyle helped Voodoo Brewery gain real-time visibility over remote team spending. The finance team struggled to track receipts and manage... compliance for employees who traveled often. Fyle digitized receipts, centralized storage, and integrated with QuickBooks Online. The solution saved 15 hours per month on reconciliation. Approval time for receipts dropped from 2 business days to just minutes.
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ngrok helped a national coffee and baked goods retailer connect over 10,000 stores and 20,000 PoS systems. The retailer needed... secure, scalable, and reliable network connections for mobile ordering. Traditional setups were slow and complex, taking two IT staff and four weeks per store. ngrok provided secure mTLS tunnels, real-time data, and easy scaling. The solution improved transaction security, reduced setup time, and enhanced customer experience.
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Talkspirit helped PUR etc. improve team communication and collaboration. PUR etc. had trouble sharing information across many sites and most... staff had no work email. Talkspirit allowed everyone to connect easily, even without email. The platform made onboarding smoother and helped new hires feel included. Teams saved time and worked together better. Staff felt more connected and informed every day.
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Fellow Digitals helped Kaspar Schmauser, a German restaurant chain, improve workforce training and communication. The Kaspar Compass platform combines an... intranet and LMS in one app. Employees access training, company news, and resources anytime. The solution supports onboarding, safety training, and community interaction. Kaspar Schmauser reduced turnover and increased engagement by making learning and communication easy for all staff.
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Tabidoo helped Bistro Bar Marina improve their order process. The restaurant used Tabidoo to automate routine tasks. They created custom... reports and used the platform in multiple languages. Tabidoo made their work with data easier. The team left Excel behind for a more efficient workflow.
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Fusion Connect Call Center helped Alicart Restaurant Group keep orders coming in during the COVID-19 pandemic. When dining rooms closed,... Alicart used Fusion Connect's cloud-based call center to let remote staff take phone orders for curbside pickup and delivery. The app was easy to set up and use, with new agents taking orders within 15 minutes. Multiple agents could handle high call volumes, so Alicart did not miss customer calls. This solution let Alicart maintain business and provide a personal touch, even as most locations closed.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Qlik helps Domino's use real-time data and analytics to improve efficiency and customer service. The solution gives Domino's better insights... into operations. This leads to faster decisions and better sales. Domino's uses Qlik to track key business data. The company sees improved customer experience and higher sales with Qlik analytics.
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Qlik helps Domino's use real-time data and analytics to improve efficiency and customer service. The solution gives Domino's better insights... into operations. This leads to faster decisions and better sales. Domino's uses Qlik to track key business data. The company sees improved customer experience and higher sales with Qlik analytics.
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Jedox helped McDonald’s Switzerland automate planning and reporting for 173 restaurants. Before Jedox, collecting and consolidating performance data from franchisees... took too much time. With Jedox Cloud, managers now access key reports in the field. The solution integrates CSV data, generates reports by region and restaurant, and updates at the push of a button. McDonald’s uses Jedox for cash flow, budgeting, and expense tracking, saving significant time and resources.
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ThoughtSpot helped Modern Restaurant Concepts cut time to insights from days to seconds. The company replaced manual Excel reporting with... ThoughtSpot’s Modern Analytics Cloud, integrating Google BigQuery for real-time analytics. General managers now access sales and labor data daily and hourly. The finance team uses ThoughtSpot to compare sales to forecasts and set transparent goals. User adoption is growing, with a projected 50% increase by the end of 2022.
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Stonefield Query for HEAT helped XPIENT Solutions replace Crystal Reports for their help desk reporting. XPIENT needed a tool that... was easy to use and did not require advanced technical skills. With Stonefield Query, they now generate daily reports for clients at no extra cost. The help desk can create new reports instantly while on the phone with clients. This improved customer service and set them apart from competitors. XPIENT uses Stonefield Query daily for trend analysis, ticket creation, and internal reporting.
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Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them... a platform for unified data and observability. This helped Domino's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
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Chick-fil-A needed a better way to handle their EBS operational reporting. They chose SplashBI to help with this challenge. The... company wanted a solution that would work well now and in the future. SplashBI helped Chick-fil-A start a new journey in digital transformation. The story shows how Chick-fil-A used SplashBI to improve their reporting.
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TARGIT Decision Suite helped TXB Stores improve decision-making and business growth. TXB needed a BI solution to connect data from... their PDI management system and ERP tool. TARGIT integrated these sources and replaced slow manual reporting. Finance teams now build reports in minutes. TXB identified and resolved over $250,000 in employee theft using exception reports. The company can now measure customer counts, ticket size, and product combinations for better management.
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GoodData helped Firehouse Subs improve analytics and reporting for its franchises. Before, the company had messy data and slow manual... reports. GoodData dashboards made it easy for franchises to track performance and compare results. Employee productivity went up. Franchise revenues and scorecard metrics improved. Firehouse Subs saw a 683% ROI, payback in 0.2 years, and an average annual benefit of $1,423,312.
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Parseur helped Barberitos automate order data entry from third-party delivery platforms. Before Parseur, Barberitos struggled to integrate digital orders into... their POS system, leading to errors and manual work. With Parseur, they cut digital order errors by half and eliminated the need for extra tablets. Digital sales grew from 5% to 30% during the pandemic, then stabilized at 20-22%. Parseur enabled smooth data flow into their POS, improving accuracy and guest satisfaction.
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Bloomreach Engagement helped Popeyes UK capture 20% of in-restaurant purchase data, connecting offline and online customer behavior. The solution unified... data from kiosks, tills, Wi-Fi, and surveys, enabling personalized loyalty campaigns. Popeyes UK saw an 8% revenue increase since launch and tripled repeat visits among campaign-engaged guests. Over 300,000 rewards were issued using the platform. Loomi AI powered smarter targeting and automation, while responsive support accelerated implementation.
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SAP Emarsys helped Pizza Hut improve customer loyalty with data-driven, personalized marketing. Pizza Hut used SAP Emarsys to connect data... from web, app, and sales for better insights. They created targeted campaigns like abandoned cart reminders and loyalty offers. Results included a 3X conversion increase from real-time behavioral reminders, a 195% rise in loyalty program signups from one A/B test, 34% more engagement from post-purchase campaigns, and 15% SMS conversion through omnichannel onboarding.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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AIQUA by Appier helped 버거킹 boost website conversion rates by 31%. The team used AI-driven personalization to send real-time, interactive... marketing messages based on customer behavior. They ran creative campaigns and seasonal events, raising coupon usage to 50% and increasing conversion rates by 6 percentage points during special promotions. AIQUA also enabled automated, cross-channel holiday marketing and personalized product recommendations using weather data, strengthening customer loyalty.
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Marigold Loyalty helped Chicken Salad Chick grow active loyalty membership by 5x in six months. The brand needed a scalable,... flexible loyalty platform for 300+ locations. Marigold delivered branded rewards, real-time reporting, and easy onboarding. The new program reached over 600,000 active members in half a year. Members now visit more often and spend more, driving clear ROI. Franchise teams gained insights into guest behavior, boosting retention and lifetime value.
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Marigold Loyalty helped Chicken Salad Chick grow active loyalty membership by 5x in six months. The brand needed a scalable,... flexible loyalty platform for 300+ locations. Marigold delivered branded rewards, real-time reporting, and easy onboarding. The new program reached over 600,000 active members in half a year. Members now visit more often and spend more, driving clear ROI. Franchise teams gained insights into guest behavior, boosting retention and lifetime value.
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RedEye helped Papa John's improve their email marketing. Papa John's used RedEye's interactive email content suite to make emails more... engaging. They saw a 7.83% increase in last click conversion and a 4.91% increase in average order value. The unsubscribe rate dropped by 30%. Unique click rate went up by 65.5%. Papa John's team found the platform easy to use and helpful for running personalized campaigns.
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emfluence Marketing Platform powered Houlihan's Restaurants' Inspiralized menu launch with a multi-channel paid social campaign. The campaign reached 16.3 million... social media impressions and drove over 21,000 website clicks. 88% of web traffic came from new visitors, with Pinterest delivering 94% new visitor site traffic. The campaign used paid search, search optimization, and social media to target healthy eating audiences. Inspiralized menu items stayed popular, remaining on the menu 18 months after launch.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Keventers is a well-known dairy brand with over 200 outlets. They had trouble making sure all employees and partners got... the same training. They also struggled to keep employees engaged during COVID-19 and had problems with store audits. Enthral LMS gave them a single platform for training and managing content. The solution helped Keventers train everyone the same way, manage onboarding, and improve audits and compliance.
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Chopt Creative Salad Company used Wisetail LMS to improve their training. They added Observation Checklists to their blended learning. This... helped them close the loop on training.
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Absorb LMS helped A&W Canada standardize training across 900 restaurant locations. The company needed a scalable, easy-to-use learning management system... to maintain brand integrity. Absorb LMS provided a customized restaurant learning solution. This enabled consistent employee training and supported business growth. A&W Canada improved training delivery and operational efficiency with Absorb LMS.
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BizLibrary helps Condado Tacos train staff and boost internal promotions. The MIT Program uses BizLibrary’s Leadership Playbook for hard and... soft skills. Trainees complete six weeks of in-person training and two weeks of BizLibrary-powered soft skills. This program supports a 70% internal promotion rate. Frontline staff also access short, engaging training content. Condado Tacos values content that fits their 'Come as You Are' mission.
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SmarterU LMS helped Pizza Delight improve its training program. The restaurant chain needed better training for over 1,200 employees across... 70 locations. SmarterU made it easy to add new courses and use gamification to keep staff interested. Managers gained control to assign and track training. The new system helped Pizza Delight speed up onboarding, cut costs, and improve food and service quality.
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McDonald's faced challenges with brand consistency and outdated training methods. They adopted EchoInk to modernize operations and provide real-time, interactive... training. This led to $30 million in annual labor cost savings and reduced training time by 10 hours per new crew member. Training content was also translated into 12 languages, improving global accessibility.
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Coggno's Virtual Training Kiosk helped Subway improve food safety training for its employees. Subway faced problems training many temporary and... part-time workers who lacked corporate emails or workstations. Coggno provided a branded online platform where employees could access, complete, and certify in food safety courses. Subway management could buy and assign training licenses as needed. The platform allowed for state-specific training content and was easy to use. This solution improved training efficiency and food safety for Subway.
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Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data... and improve local search results. The company made it easier to show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.
Show More..

OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Hofbrauhaus Las Vegas increased their lead generation pace. They saw a 50% raise in prospecting productivity. The company is a... 400-year-old beer hall and restaurant.
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Hungry Lion found that managers were spending too much time on email, which hurt restaurant operations and customer satisfaction. They started a... pilot at five locations using Boomerang's Inbox Pause to limit email delivery to three times a day. This led to less computer use and better customer service and productivity. After seeing these results, Hungry Lion rolled out Inbox Pause to hundreds of locations. They later reduced email delivery to once a day, which helped managers focus more on running the stores.
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Ordering. co helped Archies Colombia update its online ordering platform. The restaurant needed more features, special promotions, and better design....Ordering.co delivered a robust platform with custom product options and improved speed and security. Archies Colombia saw increased sales and happier customers. Delivery operations became more efficient, and the website got more traffic from better SEO.
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Konigle rebuilt the Nude Seafood website to fix major SEO and user experience problems. The old site ranked for unrelated... keywords and was hard to use on mobile. Konigle added a new schema, improved navigation, and created a custom reservation applet. The new site has modern branding, better visuals, and a mobile-first design. This helped Nude Seafood get more reservations and show its value clearly online.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Liftoff helped a popular QSR app lower user acquisition costs. The challenge was to find users who would place repeat... mobile orders, especially after iOS 14.5 changes. Liftoff targeted U.S. users on Android and iOS, focusing on LAT traffic to reach cost-effective audiences. The campaign ran from July to September 2020. CPAs dropped by 68% month-over-month. CPIs fell by 74%. The QSR now uses Liftoff for ongoing mobile campaigns.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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HikaShop helped larbousier. net create a restaurant menu with different layouts and colors using Joomla and a cassiopeia child theme....The site achieved a very good score on PageSpeed Insights. The customer thanked the HikaShop team for their solutions, advice, and help. The project is still ongoing with some translation work left.
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Customer Alliance and Guestonline help Tartares & Co manage reservations and improve guest satisfaction. The restaurant uses these tools for... smooth booking processes. The solution leads to better guest experiences. The focus is on easy reservations and happier customers.
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Birdeye's Reviews AI, Surveys AI, and Insights AI help Black Bear Diner manage feedback across 160+ locations. The restaurant chain... faced challenges with scaling guest satisfaction as it grew. Birdeye's platform provides role-based dashboards, automated alerts, and real-time review management. Location managers resolve issues quickly and track performance. Insights AI uncovers guest sentiment trends, helping leadership make better decisions. The solution supports Black Bear Diner's high standards during rapid expansion.
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re:spondelligent helped Vapiano improve review ratings and increase review volume across 155 locations in 32 countries. Vapiano used IWantTo.Review and... automated response tools to boost response rates and cut average response time by 37%. The system gave Vapiano central control and local insights, helping teams keep brand standards and adapt to local markets. The review management platform made it easier to track feedback and follow up with teams. Vapiano saw higher star ratings and more reviews in key markets.
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Chatmeter helped A&W improve its online reputation and customer experience. A&W used Chatmeter to manage local business listings and review... management. After four months, A&W saw a 12% increase in Page-1 appearances on Yelp and a 15% increase on Google. Click-to-call actions on Google rose by 13%. A&W now uses Chatmeter data to help decide on new franchise locations.
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NiceJob helped Birdhouse Wingerie & Bar get more customer reviews. They used Libro for reservations, which connects to NiceJob. After... a meal, NiceJob sent review requests to diners. In one month, they got 91 new reviews, a 300% increase from the previous month. In four months, they collected 210 new reviews. Reviews brought more new customers to the restaurant.
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ReviewTrackers helped Ted’s Montana Grill manage 66,300 reviews across 41 locations and 466 listings. The restaurant chain achieved an 84%... positive review rate and an 80% review response rate. Custom review alerts and automated feedback requests improved team engagement and online visibility. Weekly reports and competitor analysis supported local strategy and operational improvements. Ted’s Montana Grill strengthened its brand reputation and attracted new customers through effective review management.
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GatherUp helped Clean Juice grow their franchise to over 130 locations in less than 7 years. Clean Juice used GatherUp... to automate review requests and analyze guest feedback. The integration with their POS and loyalty programs made it easy for franchise partners to collect reviews. Clean Juice used insights from reviews to improve menu items and operations. Wrap and sandwich items scored 21 points lower on NPS and had a 20% lower average rating, leading to targeted improvements.
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Choozle helped a national quick-service restaurant chain use native advertising to lower cost-per-acquisition and boost online sales. The restaurant wanted... to cut CPA below $6.12 and increase total online sales. They ran a six-week test using both native and display banner ads. Native ads doubled online sales compared to display alone. CPA improved by 63%. The campaign beat the original CPA goal by 95%.
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Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast.... They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,000 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
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Displayce helped Burger King run a programmatic DOOH campaign to promote its Squid Game partnership. The campaign used 6,837 screens... at 3,424 locations across France. Burger King targeted ads near its restaurants with custom geographic radii. Ads ran during key mealtimes to reach hungry consumers. The campaign delivered 16,471,000 DOOH impressions and 2,223,000 plays. This approach boosted brand recall and drove foot traffic to Burger King locations.
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Jampp’s App Retargeting helped Burger King® Brazil boost mobile sales. The challenge was to drive more in-app orders in a... crowded food delivery market. Jampp used creative optimization, machine learning, and Dynamic Product Ads. Burger King® Brazil saw a 9.5-fold increase in app events. The campaign achieved a CPA 6 times more efficient than the original goal. The solution delivered more relevant ads and higher engagement.
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StackAdapt helped Popeyes boost return on ad spend by 678% using programmatic advertising. Popeyes used StackAdapt’s bid optimization, contextual targeting,... and pixel tracking to reach new customers in the UK. The campaign delivered 22 million impressions and 45,000 conversions. Cost per click was £0.91. Popeyes increased in-store traffic and built a strong partnership with StackAdapt.
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NT Technology used programmatic advertising for Fusion Sushi. The goal was to increase online orders and revenue. The team used... banners, social media ads, search ads, dynamic remarketing, and look-alike targeting. They focused on the best-performing devices and audience segments. The campaign led to 2,196 successful orders and revenue of 99,699 BYN, which is 8.8 times the ad spend. The cost per order dropped by 50.88%, and the average ROI was 774.6%.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs.... Medallia's platform made it easy to capture and analyze this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
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EZ Texting helped Brian's Place triple sales using SMS and MMS marketing. The restaurant created a VIP Text Club to... send exclusive deals and event updates to customers. MMS picture messages of entrees led to Catches of the Week selling out three times faster. Each week, 40-70 diners used texted coupon promotions. Brian's Place gained 818 Google reviews and a 4.7-star Facebook rating.
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SlickText helped Dog Haus grow to over 60 locations by boosting SMS marketing. Dog Haus gained 150,000 SMS subscribers and... grew new store lists to 3,000+ before grand openings. On National Hot Dog Day, 15,000 people claimed mobile coupons with a 66% redemption rate. Location-based offers increased foot traffic and sales. SlickText's segmentation and growth tools drove rapid list growth and higher coupon redemptions.
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FireText helped Paul Ainsworth's No. 6 Restaurant use SMS marketing to announce an award nomination. The goal was to reach...loyal customers and invite them to vote, boosting brand awareness. The team sent a personalized message to 16,643 people. The campaign achieved a 22.4% click-through rate, with 3,732 clicks and only one opt-out. The restaurant won both 'Best Restaurant Outside London' and 'Best Restaurant of the Year' awards after the campaign.
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Sendlane helped Milk Bar boost email and SMS revenue by 27% in just three months. Milk Bar switched from Klaviyo... to Sendlane for better pricing and unified email and SMS tools. The team found Sendlane easier to use and liked the unlimited contacts. SMS click through rates rose to 12.3%. Milk Bar now runs a more effective retention marketing strategy with Sendlane.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Corrigo helped Jack in the Box manage facilities for over 430 Jack in the Box and 300 Qdoba stores. The company saved... more than $2.1 million by avoiding service calls and improving self-help. They also eliminated over $2.2 million in warranty service fees by automating warranty tracking. Jack in the Box built an innovation roadmap to improve guest experience. The solution gave them full visibility into operations and vendor management.
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Egen and Google Cloud built a new platform for Wendy's. Wendy's moved from on-premises and third-party clouds to Google Cloud.... The new platform cut operational costs by 45% each year. It reduced new feature turnaround from two days to one hour. Deployment is now fully automated. Egen helped Wendy's create a culture of innovation and attract top tech talent.
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MeazureUp helped Bahama Bucks improve store compliance and brand consistency. Bahama Bucks used MeazureUp to simplify data collection and make... site visits easier. The digital checklist tool replaced manual evaluations and saved time for managers. Now, evaluations are sent automatically to franchisees. This made operations more efficient and improved communication. Bahama Bucks grew to over 100 locations using this solution.
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GoSpotCheck by FORM helped Dairy Queen cut the time spent collecting and submitting data by 80%. Before, field teams used... pen and paper, which slowed reporting and delayed insights. With GoSpotCheck, employees now upload reports and store data in real time. This makes it easy to track compliance and improve operations. Dairy Queen now gets faster, more reliable data from all locations.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Hiver helped iQ Food Co. , a fast-casual restaurant chain, manage customer emails across 9 locations. Before Hiver, their shared...inbox caused confusion and slow responses. Hiver's email templates and shared inbox features let the team reply faster and work together better. The company saved 30 hours each month and improved customer service. Hiver made it easy to track and handle all customer messages in one place.
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Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them... a platform for unified data and observability. This helped Domino's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
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Cardina helps Cuboh onboard restaurant customers faster. Cuboh used to spend a lot of time helping customers set up calls... and explaining steps over the phone. With Cardina, onboarding specialists can see and control the customer's screen with no setup. This saves each team member up to 4 hours a week. Customers learn the platform better, support issues are fixed faster, and customer satisfaction is higher.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Pizza Hut and KFC changed their visitor registration from manual to automated. They used Eptura Visitor to make check-in faster... and easier. The new system lets guests check in with digital kiosks and QR codes. Reception staff now have more time for other tasks. Security and privacy are better with real-time visitor tracking. The brands improved both guest experience and site safety.
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Whataburger used MadCap Create and MadCap Syndicate to modernize its learning content. The company eliminated printing costs and enabled real-time... content updates across 1,050+ locations. Employees now access digital courses on food preparation, customer service, and operations. The new platform improved employee engagement and risk mitigation. Whataburger can deliver training quickly and consistently to all stores.
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Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs.... Medallia's platform made it easy to capture and analyze this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
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Whataburger used MadCap Create and MadCap Syndicate to modernize its learning content. The company eliminated printing costs and enabled real-time... content updates across 1,050+ locations. Employees now access digital courses on food preparation, customer service, and operations. The new platform improved employee engagement and risk mitigation. Whataburger can deliver training quickly and consistently to all stores.
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Whataburger used MadCap Create and MadCap Syndicate to modernize its learning content. The company eliminated printing costs and enabled real-time... content updates across 1,050+ locations. Employees now access digital courses on food preparation, customer service, and operations. The new platform improved employee engagement and risk mitigation. Whataburger can deliver training quickly and consistently to all stores.
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Azira helped a leading global QSR brand expand into India. The brand faced low awareness and tough competition. Azira used... custom audience targeting, campaign measurement, and attribution. They ran in-app ads with real-time geofencing for users aged 18 to 35 near restaurant sites. The campaign drove a 68.6% increase in footfall to restaurant locations. The QSR saw higher engagement, more sales, and clear return on ad spend.
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PadSquad helped McDonald's run the Fry-Yay campaign using high impact display and digital video ads. The campaign used mobile gyroscope... features so users could shake their phones and see fries fall on the screen. Four language versions targeted Asian audiences in different regions. In Southern California, fry sales grew by 8% year-over-year. In D.C. and Baltimore, fry sales increased by 7%. The campaign engagement rate was 7% above benchmark, and average time spent was 36% higher than benchmark.
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Jampp’s App Retargeting helped Burger King® Brazil boost mobile sales. The challenge was to drive more in-app orders in a... crowded food delivery market. Jampp used creative optimization, machine learning, and Dynamic Product Ads. Burger King® Brazil saw a 9.5-fold increase in app events. The campaign achieved a CPA 6 times more efficient than the original goal. The solution delivered more relevant ads and higher engagement.
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Infillion helped a major restaurant group drive more online reservations. The group used cross-device and location-driven tactics. They targeted audiences... across all devices and used geo-targeting and retargeting. The campaign beat the client's CPA goal by 35%. This shows strong results for digital marketing in the restaurant industry.
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Simpli. fi’s Addressable Audience Curation tool helped a large fast food burger chain in the Northeast and Midwest drive visits...to 353 locations. The brand wanted to increase store visits and promote a new Impossible Burger. The team built a custom audience of over 10.1 million households using location data and demographic targeting. They used addressable programmatic and geo-fencing to target likely QSR visitors. The campaigns aimed for a $5 cost per store visit and used granular reporting to track results.
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Ovation helped Sticky's Finger Joint move from long-form email surveys to real-time text feedback. The restaurant chain wanted a better... way to connect with guests and improve customer experience. With Ovation, managers got actionable feedback and could quickly resolve concerns. Guests enjoyed direct communication, and more positive reviews were posted online. Sticky's Google star rating increased, and the team built stronger guest relationships.
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Someburros is a fast casual Mexican restaurant with 8 locations. They wanted to measure customer service and gather feedback from... all their stores. ServiceGuru helped them collect more guest feedback and encouraged customers to share their experiences online. They collected 51,278 reviews and 31,278 survey answers. They gained over 1,600 new email addresses for marketing. Their Google rating went up by 5% and reviews posted to Google increased by 55%.
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Delighted eNPS helps ChowNow improve employee experience. ChowNow uses Delighted to send quarterly eNPS surveys by email. The HR team... tracks feedback trends and acts on employee input. They follow up with both promoters and detractors to address concerns. This process helps ChowNow keep employees engaged and improve workplace culture.
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Harvey's, a popular Canadian burger chain, wanted to understand customer preferences for new Limited Time Offers (LTOs). They needed a... cost-effective and timely solution. Harvey's used Methodify's monadic concept test to engage specific customer segments. This allowed them to test six different LTO options and incorporate the findings into their marketing plans.
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Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs.... Medallia's platform made it easy to capture and analyze this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
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AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual... work and errors. Integrating AutoQuotes with SAP ERP made quoting faster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual... work and errors. Integrating AutoQuotes with SAP ERP made quoting faster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
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AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual... work and errors. Integrating AutoQuotes with SAP ERP made quoting faster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
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PixabilityONE helped Jack in the Box run a YouTube campaign to boost store visits. The campaign used over 41,000 unique... ad groups and 1,800 daily optimizations. Jack in the Box saw a 30% lower cost-per-store visit and a 22% higher store visit rate than industry benchmarks. Product search interest rose by 567%. YouTube channel views from search increased by 17%.
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Simulmedia ran a 4-week TV ad campaign for a quick service restaurant. The campaign used custom audience targeting and matched... credit card data to TV viewing. Simulmedia achieved an 89% lower cost per conversion and a 10x higher return on ad spend than other TV media. The campaign increased customer visits by 68% and boosted purchasing behavior by 110%. Simulmedia recommended reallocating 30% of the next TV budget to further improve results.
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YouTube Connected TV ads helped a QSR brand reach more diners and control costs. The brand wanted to boost awareness... and keep ad spending efficient. Strike Social managed the campaign, optimizing placements and budgets. The campaign achieved 21% better CPM efficiency than targets. CPM savings increased by 38% year over year. Impressions grew by 51% with YouTube CTV ads.
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Zefr's brand suitability targeting helped a nationwide fast casual QSR chain launch a new menu item as a digital exclusive. The QSR chain... used Zefr's YouTube targeting to reach new audiences and increase online awareness. The campaign achieved a 79% incremental, unduplicated reach compared to TV, with 80% of impressions on target for ages 18-34. Ad recall lifted by 23.6%, and consideration increased by 2%. Zefr's solution helped the QSR chain reach its target audience and drive results for the new product launch.
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Uniqode's dynamic QR Codes helped Uncorked Jamaica boost takeout efficiency. The restaurant used QR Code refrigerator magnets and signs to... let customers access updated menus quickly. This made ordering faster and increased return takeout orders. The QR Codes also became a new marketing and communication channel, driving more visits and orders. Uniqode's analytics let the team track scans and plan promotions.
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Hofbrauhaus Las Vegas increased their lead generation pace. They saw a 50% raise in prospecting productivity. The company is a... 400-year-old beer hall and restaurant.
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A&W Restaurants used Experiences by Jebbit to engage customers. 96% of visitors completed a quiz. 85% submitted lead info. 77%... engaged with the quiz. They created fun experiences like 'National Root Beer Float Day'. The pandemic made them innovate.
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KFC Chile used Spree Commerce to build its local delivery eCommerce platform. The goal was to let customers order food... directly from the nearest restaurant for home or workplace delivery. The new site uses KFC branding and offers features like product filtering and a map of locations. KFC Chile wanted to reduce reliance on third-party delivery apps and have more control over sales. The platform includes integrations with Google Analytics, Mercado Pago, and other tools to support online orders.
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UltraCart helped Giordano's Pizza ship their famous deep-dish pizzas nationwide. Giordano's used UltraCart's StoreFronts builder, custom checkout, and shipping integrations... to create a seamless online store. They launched a Deep Dish Club subscription and used checkout upsell to boost order value. Real-time order tracking and web chat improved customer satisfaction. Inventory sync with EDI and Costco kept stock accurate across channels.
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Bolt helped Restaurant Supply save 20 hours per week on fraud review. The company saw a 16% increase in checkout... conversion rate. Order approval rate went up by 7.4%. Since switching to Bolt, Restaurant Supply has had zero chargebacks. Bolt brought mobile-focused design and innovation to Restaurant Supply's business.
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Segmentify helped Domino's Pizza Turkey boost customer engagement with personalised product recommendations. The team used Segmentify’s machine learning to show... dynamic products based on customer purchase history. This led to a 1.6x increase in revenue, a 10% rise in average order value, and nearly 3x higher conversion rates. The integration was easy and required minimal effort from the development team. Domino's improved customer satisfaction and sales with this solution.
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CAKE's restaurant reservation app helped Ippudo NY improve their guest experience. The app reduced walk-aways by 25%, cutting the rate... from 12% to under 9%. Complaints about wait times dropped by 50%, and positive feedback increased. The system created over 10,120 guest profiles, helping staff identify regulars and VIPs. The app also made it easier for staff to manage the waitlist and improved guest communication.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Maptitude helped CKE Restaurant Holdings, Inc. manage franchise territories for Carl's Jr. and Hardee's. CKE used Maptitude to unify business... data and map franchise areas, reducing territory overlap. The software let CKE highlight target trade areas and conduct site evaluations. Franchisees received market maps showing restaurant and competitor locations. Maptitude improved site selection, minimized cannibalization, and supported growth in the restaurant industry.
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Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch... delivered a new loyalty platform in 9 months. The system supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
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Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch... delivered a new loyalty platform in 9 months. The system supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
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AIQUA by Appier helped 버거킹 boost website conversion rates by 31%. The team used AI-driven personalization to send real-time, interactive... marketing messages based on customer behavior. They ran creative campaigns and seasonal events, raising coupon usage to 50% and increasing conversion rates by 6 percentage points during special promotions. AIQUA also enabled automated, cross-channel holiday marketing and personalized product recommendations using weather data, strengthening customer loyalty.
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Dstillery helped a national fast food chain boost online orders during the pandemic. The chain wanted to keep cost per... online order at $5. Dstillery used Custom AI Modeling, Retargeting, and special behavioral audiences. They placed a new conversion pixel and targeted users like food delivery service users. The campaign achieved a $1.76 cost per online order, 65% below the goal.
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Viant’s Household ID solution and Circana integration helped a national restaurant and CPG brand boost sales. The brand wanted to... increase household penetration and purchase frequency. They used Viant’s DSP, CTV, and advanced reporting to target high-value audiences. CTV outperformed display and video, leading to a shift in budget. ROAS doubled from $5.89 to $10.44 after adding CTV to the media mix.
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Magnite helped a national quick-service restaurant chain use premium connected TV and live sports inventory. The campaign targeted high-intent audiences... with precision. Measurement partners Innovid and Attain tracked results. The restaurant chain saw a 27% lift in sales from new customers. Smart CTV investments drove real business growth.
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Lytho Digital Asset Management helped Texas Roadhouse manage brand assets for three brands across 623 locations. Before Lytho, teams struggled... to find the right files and keep branding consistent. Lytho gave everyone one place to access approved assets and templates. Employees and franchisees now save time and always use the right brand materials. Texas Roadhouse doubled efficiency and improved brand consistency across all locations.
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O'Learys needed a brand management platform to ensure brand consistency across its global franchise network. They implemented a complete marketing... package that includes a brand management platform. This platform allows fast delivery of marketing materials and ensures brand consistency. Mikaela Bäckius, Project Manager at O'Learys, highlighted the importance of having everything in one place for seamless operations.
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Reflexis Workforce Scheduler helped McDonald’s UK cut store manager scheduling time by 4 hours per week. The platform improved sales... projection efficiency by 12% and reduced employee labor by 0.36%. McDonald’s UK saw an 8% drop in crew turnover and a 0.81% profit increase at pilot sites. The solution enabled self-service scheduling, better labor management, and faster response to business changes. McDonald’s UK won an HR technology award for these results.
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MaintainX helped Cottrell Organization, a large McDonald's franchise, cut equipment downtime by 85%. The team managed maintenance for 22 restaurants.... Before, they used spreadsheets and phone calls. With MaintainX, they tracked work orders in real time and set up standard procedures. Mean time to repair dropped from 400 to 60 hours. Over 2,500 work orders were created, with 90% completed in 10 months.
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Goiko Grill used Heepsy to find and connect with influencers. The restaurant chain invited foodie influencers to try their food... and share honest reviews on social media. Goiko Grill focused on organic influencer marketing, with no paid posts. This strategy helped them grow their Instagram followers from 50,000 to 400,000 in two years. The brand became one of the top 10 retail brands in Spain in 2018.
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Linqia helped McDonald's run the 'Trick. Treat.Win!' campaign. The challenge was to raise awareness and drive more people into stores....Linqia used 20 African-American influencers to share content on blogs and social media. They amplified the best content and measured visits using location analytics. The campaign led to 540,000 extra visits, a 23% lift in store traffic, 82,400 engagements, and 98% positive brand sentiment.
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Later Influence helped Habit Burger & Grill boost brand awareness during the Big Game weekend. Habit used Later Influence to... run a creator-led campaign with six influencers on TikTok and Instagram. The campaign featured food trucks, street activations, and engaging content. It generated 10.5 million impressions, 186,000 engagements, and 44 pieces of content. The campaign turned national buzz into real results for Habit Burger & Grill.
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Kobe ran an influencer marketing campaign for McDonald's Singapore to launch a limited-edition loungewear line. They selected 18 local influencers,... reaching 352,000 young, fashion-forward Singaporeans. The campaign used the popular 'glamping' trend to connect with the target audience. Demand was so high that the McDonald's website crashed from waitlist sign-ups. The campaign set a new standard for McDonald's influencer marketing in the region.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Jostle helped M&G Pizza Enterprises, a Domino’s Pizza franchise, fix communication problems after rapid growth. The company had issues with... scattered messages, wasted time, and high employee turnover. Jostle’s platform made it easy for all team members to get updates and connect. This improved company culture, reduced costs, and helped keep employees. Leaders say Jostle gave real ROI and made their teams more involved.
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TimeCamp helped Mirador Analytics improve its hourly billing system. Consultants often worked more hours than expected, leading to extra payment... requests. With TimeCamp, Mirador tracked work hours more accurately. This led to better billing, happier clients, and easier timesheet submissions.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Lytho Digital Asset Management helped Texas Roadhouse manage brand assets for three brands across 623 locations. Before Lytho, teams struggled... to find the right files and keep branding consistent. Lytho gave everyone one place to access approved assets and templates. Employees and franchisees now save time and always use the right brand materials. Texas Roadhouse doubled efficiency and improved brand consistency across all locations.
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InAppStory helped Dodo Pizza boost engagement in their mobile app with a gamified Dodomania campaign. Dodo Pizza needed a new... way to excite users and increase app usage. InAppStory built a Match 3 puzzle game into the app's Stories feed, offering prizes and leaderboards. The campaign led to 315,000 plays from 162,000 unique users in four weeks. Over 71% of users joined from the Stories feed, and top players played more than 90 times. This gamification drove rapid, repeat engagement and increased app traffic.
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RAD Intel helped Sweetgreen improve influencer marketing with AI-powered audience insights. Sweetgreen wanted to boost content-driven programs and prove ROI.... RAD Intel used audience-first personas and precise influencer targeting. Engagement rates increased by 188%. Cost-per-acquisition dropped by 27%. Click-through rates rose by 137%. Over six months, engagement improved by 173% and clicks by 153%. Sweetgreen gained clear, fast campaign results and better audience alignment.
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ShareRoot helped Del Taco grow its Pinterest follower base by over 110 followers per day. The campaign generated more than... 2,500 contest entries. Del Taco saw a daily average of 894 repins. Over 69,000 pins were entered into the contest. The brand expanded its Pinterest reach by 70,000.
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Onclusive Social helped Nando's Malaysia drive digital transformation with social listening. The team used AI-powered tools to monitor online conversations... and track trends. They improved customer service and marketing by using real-time data. Social intelligence helped them spot issues early and protect brand reputation. The company used insights to address customer complaints quickly and improve the dining experience.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Keen’s AI-powered MMM platform helped a leading quick-service restaurant brand improve marketing ROI. The brand struggled to see which channels... drove results. Keen’s platform gave real-time ROI forecasts and scenario planning. The brand saw 10% revenue growth and a 21% increase in profit ROI. Connected TV delivered 42% ROI. Marketing efficiency improved by 2% with smarter budget allocation.
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People Pattern helped McDonald's with their business needs. The case study shows how McDonald's used People Pattern's solution. The content... does not provide details about the challenge, solution, or results. No numbers or metrics are mentioned. The summary is based on the available information.
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Denny's had problems with slow IT support and long wait times. Their systems were not connected, so agents had to... switch between platforms. This made it hard to solve problems quickly. Denny's used 3CLogic’s AI-powered contact center for ServiceNow ITSM. This new system brought all their workflows and data together. It helped agents work faster and made service better. Denny's saw better efficiency, higher productivity, and lower costs.
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Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data... and improve local search results. The company made it easier to show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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McDonald's faced challenges with brand consistency and outdated training methods. They adopted EchoInk to modernize operations and provide real-time, interactive... training. This led to $30 million in annual labor cost savings and reduced training time by 10 hours per new crew member. Training content was also translated into 12 languages, improving global accessibility.
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Impero Connect helps CKE Restaurants Holdings, Inc. support over 3,600 Carl’s Jr. and Hardee’s locations worldwide. CKE needed PCI-compliant remote... access for technical support. Impero Connect offers advanced encryption, logging, and multi-factor authentication. The solution works across DSL, wireless, and satellite networks. CKE’s central support teams now resolve technical issues quickly. Impero Connect keeps restaurant operations running smoothly.
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Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast.... They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,000 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
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Jio Haptik's WhatsApp AI assistant helped a leading QSR chain in the UAE handle 15,000 conversations and serve 13,500 users. The solution increased... automation by 65%. The AI chatbot resolved FAQs, tracked orders, and managed payment issues. It reduced agent workload and improved response speed. The system supported both Arabic and English for better customer experience.
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A&W Restaurants used Experiences by Jebbit to engage customers. 96% of visitors completed a quiz. 85% submitted lead info. 77%... engaged with the quiz. They created fun experiences like 'National Root Beer Float Day'. The pandemic made them innovate.
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NectarOM's Omnichannel Personalization SaaS Solution helped TGI Fridays improve their digital and in-store customer experience. TGI Fridays used mobile commerce... and omnichannel personalization to connect with customers online and offline. They joined Open Table for easy reservations, used Twitter chatbots for customer service, and partnered with FandangoNOW for special deals. Their strategy increased their conversion rate by 35%. TGI Fridays used customer data to deliver personalized offers across channels, boosting both online and in-store sales.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Paylocity helped Paris Baguette build a people-first culture and support rapid growth. The bakery brand switched from ADP to Paylocity... to fix issues with HR and payroll. Paylocity provided better support and tools for HR, compensation, and performance management. The company now has over 225 cafes in North America. Paylocity made HR processes faster and improved team engagement.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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beqom Total Compensation helped a fast food giant digitize its salary and bonus management. The company faced slow, manual compensation... processes that took months and risked errors. With beqom, they replaced spreadsheets with a centralized platform. Managers now access pay and performance data directly. Automated approvals and reward letters improved transparency and compliance. The new system saves time, increases accuracy, and supports profitability.
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Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch... delivered a new loyalty platform in 9 months. The system supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
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Contao Content Management System helped umaii Ramenbar create a modern restaurant website. The new site gives fast access to menus,... locations, and reservations. It uses a responsive design for all devices. SEO-optimized content and large images boost online visibility. The website connects both Leipzig and Dresden locations and shows umaii’s brand. Guests find it easy to use and inviting.
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Whataburger used MadCap Create and MadCap Syndicate to modernize its learning content. The company eliminated printing costs and enabled real-time... content updates across 1,050+ locations. Employees now access digital courses on food preparation, customer service, and operations. The new platform improved employee engagement and risk mitigation. Whataburger can deliver training quickly and consistently to all stores.
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Mobilewalla helped a QSR improve marketing ROI for a new sandwich launch. The QSR wanted to understand customer behavior beyond... their own app and loyalty data. Mobilewalla used enriched insights and machine learning to predict which consumers would buy the new product. The QSR targeted these consumers with offers. This approach helped measure campaign effectiveness and reach similar prospects.
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Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs.... Medallia's platform made it easy to capture and analyze this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
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Epsilon helped McDonald's improve its marketing. McDonald's wanted to reach more customers and increase sales. Epsilon used data-driven marketing tools... to target the right people. McDonald's saw better engagement with their ads. The campaign led to more visits to McDonald's locations.
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Votigo created an interactive quiz for Bahama Breeze's Rumtoberfest. The quiz drove over 1,000 registrations and achieved a 75%+ email... opt-in rate. Fans discovered their pirate personality and shared digital badges on social media. The campaign boosted event awareness and collected valuable customer data. The solution used a branded microsite and seamless email capture.
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Snipp powered the Subway Footlong Pass program in Canada. Subway wanted to bring their Footlong Pass to Canadian MVP Reward... members. Snipp provided a mobile-optimized microsite for pass purchases. The pass gave members 50% off a sub each day in June. Snipp managed secure payments, tax tracking, rewards integration, and customer service. This helped Subway deliver a smooth and secure experience for their loyalty members.
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Maggiano's Little Italy wanted to promote their 44 locations as wedding venues. They launched a contest with Strutta's Contest PRO... package, where couples shared wishes through photos and essays. The contest attracted 8,850 visits on the first day. Maggiano's used social media and press releases to boost engagement. They received 874 submissions and 11,920 votes. The contest helped drive significant traffic to their site.
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BrightEdge helped Charleys improve their website and SEO. Wildfire used BrightEdge tools for site audits, technical SEO fixes, and on-page... optimization. Charleys saw their first-page keyword rankings jump from 24 to 609. Organic impressions grew by 166.32% and clicks by 53.5%. Revenue from search traffic increased by over 60% in two years. The new site also improved user experience and online ordering.
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Majestic's Related Sites tool helped Original Patty Men, a small Birmingham restaurant, find similar websites using backlink data. With only 691... links, OPM used the tool to discover competitors, partners, and suppliers. The Link Context feature showed how sites like Buddha Belly are related through co-citation. Link Density Charts made link audits faster and more accurate. The tool enabled OPM to build a targeted list for digital marketing and outreach.
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Clearscope helped Toast handle content decay and keep up with fast-changing SEO needs. Toast used Clearscope to track content performance,... refresh articles, and plan targeted keywords. The Content Inventory tool let them spot content gaps and see what competitors target. Toast now publishes 100-150 pieces per quarter with a more efficient, less manual process. Clearscope made it easier for Toast to scale, reach new markets, and improve their content quality.
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Talon. One helps Joe & The Juice improve its loyalty and promotions. Joe & The Juice uses Talon.One to deliver...personalized offers and run omnichannel campaigns. The company saw a 17% revenue increase in 2024, reaching over DKK 2.8 billion. Digital sales now make up 33% of their business. The new loyalty program rewards app users and encourages in-store customers to download the app. Joe & The Juice can now launch flexible, targeted campaigns and scale globally.
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OpenX helped a national QSR brand target competitor customers using supply-side targeting in their video campaigns. The campaign generated $591,000... in extra revenue in one month. Total sales reached $5.2 million. The brand saw strong reach and return on ad spend. OpenX's platform enabled effective audience targeting and campaign results.
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Magnite helped a national quick-service restaurant chain use premium connected TV and live sports inventory. The campaign targeted high-intent audiences... with precision. Measurement partners Innovid and Attain tracked results. The restaurant chain saw a 27% lift in sales from new customers. Smart CTV investments drove real business growth.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Talend Data Fabric helped Domino's Pizza transform into a digital-first business. Domino's integrated 85,000 data sources and streamlined 17TB of... data. The company used Talend to create a single source of truth for logistics and financial forecasting. Talend improved data quality and reduced development and software license costs. Domino's now delivers one-to-one buying experiences across many channels.
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Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them... a platform for unified data and observability. This helped Domino's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
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Laurenzo's El Tiempo Cantina, a family-owned Mexican restaurant, needed a quick way to gather customer feedback. They tried suggestion cards... and boxes but found them unsatisfactory. They implemented TalkToTheManager, a real-time feedback service, allowing customers to send feedback via text. This system enabled managers to resolve issues immediately, even while customers were still in the restaurant. The feedback program was highly effective, with 80% positive comments and quick issue resolution. Roland Laurenzo, the president, recommends the service for its ability to improve service and customer satisfaction.
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Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and... order. The solution increased guest choice and improved the customer experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
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Superchat helped Burgerheart switch from email to WhatsApp newsletters. The team used Superchat's automations and universal inbox to send personalized... campaigns. Open rates jumped to 80-90%, compared to 15-20% for email. Customers engaged more with offers and messages. The new strategy made communication faster and more efficient. Burgerheart built stronger customer loyalty with targeted WhatsApp messages.
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Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data... and improve local search results. The company made it easier to show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.
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Synup helped Snappy Tomato Pizza manage brand standards and reputation as they grew to over 50 locations in 5 states. The platform let... franchisees handle customer reviews, update business info, and run local promotions from one place. Snappy Tomato Pizza saw a 50% increase in customer conversions, 23% more phone calls, 17% more direction requests, and 39% more profile views. Synup made it easy to keep marketing content fresh and attract new customers in local markets.
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Rio SEO's Local Experience Platform helped a fast-casual Mexican restaurant improve its online reputation. The restaurant used Genius Text Analytics... to analyze customer reviews and spot trends. They quickly identified areas for improvement in ordering and delivery. The solution led to a higher average star rating and more 5-star reviews in just two months. The business also saved time by pulling insights from review data.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Brinker International uses Teradata ClearScape Analytics in VantageCloud on AWS to improve customer experience at Chili’s and Maggiano’s restaurants. They use AI... and machine learning to predict cook times, manage ingredient inventory, and guide restaurant cleanliness. The solution helps Brinker deliver hot, on-time food and better guest experiences. Brinker analyzes 25 million guest surveys each year to find ways to improve service and loyalty. Data-driven insights help increase guest visit frequency and reduce food waste.
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Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs.... Medallia's platform made it easy to capture and analyze this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
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Vena helped Torchy’s Tacos replace a complex budgeting and planning system with an Excel-native solution. The FP&A team now works... in a familiar Excel environment, making adoption easy and fast. Vena gives full transparency and drill-down visibility into transactions. Intelligent analytics help the team spot trends and anomalies quickly. The team can now track key metrics and attach documents to workflows, improving efficiency and control.
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Tommy Stuckey, a U. S. Marine veteran, used his savings to start a sub shop franchise. As his business grew...to three locations, managing payroll became time-consuming. Paychex helped streamline his payroll process, allowing him to focus on growth. With Paychex Flex Pro, Tommy now manages payroll for over 150 employees across multiple locations. He plans to expand further, thanks to the efficiency gained.
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Holded helped The Healthiest Choice, a small restaurant business, manage their accounting and invoicing. Jessica Chica, the founder, found Holded... easy to use with no accounting experience. She could see her company numbers clearly and felt reassured. Holded made invoicing faster and more accessible. The platform saved her time and brought transparency to her business.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Algonomy’s Customer Data Platform helped McDonald’s (West & South India) centralize customer data from many sources. The company wanted to... improve customer experience and run better marketing campaigns. With Algonomy, McDonald’s built a single view of each customer and gained deep insights. This led to a 40% increase in omnichannel customers and a 33% year-over-year rise in McDelivery users. The platform created 44 million customer engagement opportunities across six channels.
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Rippling helped Blank Street Coffee save 40 hours managing employee benefits. The company used Rippling and Sequoia to automate open... enrollment. This made benefits administration much faster. The team spent less time on manual work. Rippling improved efficiency for Blank Street Coffee.
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Deputy helped Partners Coffee manage labor costs and comply with Fair Workweek laws. The company used Deputy to publish schedules... efficiently and save $6,240 on labor costs each year. Managers saved 130 hours of admin work annually, worth $3,900. Deputy's features improved scheduling, supported work-life balance, and reduced compliance risks. Staff received schedules faster, boosting retention and job satisfaction.
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A Million Ads helped Starbucks use purchase behavior data to boost loyalty and sales. Starbucks created unique ads for each... listener using menu preferences, rewards status, and local data like weather. The campaign aimed to increase sales and customer loyalty. Starbucks used dynamic ad variants to personalize the experience for every customer.
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GumGum’s Velocity creative helped Burger King Germany boost brand awareness for its Doritos partnership. The challenge was to capture attention... and increase click-through rates with bold, scroll-reactive ads. Using GumGum’s contextual intelligence, Burger King’s message appeared in top food and lifestyle moments. The campaign achieved a 1.69% CTR during peak windows, over 3 seconds of attention time, and 83% viewability. Paula-Isabelle Stahlhut from Burger King praised the intuitive, non-intrusive ad experience.
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Kollective’s enterprise video solutions and Vimeo helped Brinker International improve live video delivery. Brinker used these tools to scale video... communications for their workforce. The solution boosted reliability and optimized performance. Employees now have better live video experiences. The case highlights practical tips for delivering high-quality live video across organizations.
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Sophos helped Madero Group, a large Brazilian restaurant chain, improve cybersecurity across 276 locations. The company faced challenges with rapid... growth, complex regulations, and a highly distributed IT environment. Sophos provided a unified security platform, including firewalls, endpoint protection, and cloud security tools. This reduced operational costs, improved security, and freed up the IT team. Madero Group now has better protection, business continuity, and compliance with regulations.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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QuestionPro panel management software helped Potbelly grow its customer panel and improve research. Potbelly used the platform to listen to... customers and build a strong community. The software was easy to use and quick to set up. Potbelly valued the consulting and education hours included. The marketing insights team praised QuestionPro for great customer service and support.
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Bentley's Oyster Bar & Grill uses Tripleseat to manage event inquiries and execute events at their Mayfair branch and other locations. They primarily serve... corporate bookers and receive inquiries from event planners. With Tripleseat, they can respond quickly and manage event details efficiently. The team has access to all event information and can take payments via Stripe, all from a cloud-based system.
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Bentley's Oyster Bar & Grill uses Tripleseat to manage event inquiries and execute events at their Mayfair branch and other locations. They primarily serve... corporate bookers and receive inquiries from event planners. With Tripleseat, they can respond quickly and manage event details efficiently. The team has access to all event information and can take payments via Stripe, all from a cloud-based system.
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KFC Romania used Project Agora's One Video to reach people who could not decide what to eat. The goal was... to make KFC's SOMETHING product range the top choice for these moments. One Video is a cross-screen video ad that only charges for completed views. The campaign used 10-second videos and targeted cities in Romania. The results showed a 66% video completion rate, showing strong engagement and effective reach.
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KFC faced a challenge in the competitive fast-food market to attract young people and increase restaurant visits. They used Jodel's... platform to run a 4-week display ad campaign and two boosted posts to raise awareness of their KFC App Calendar. The campaign targeted students and young professionals through geotargeting. The result was a 0.30% click-through rate, indicating high interest from the Jodel community. The campaign successfully activated the target audience and increased brand awareness.
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iovox helped Mitchells & Butlers improve their phone booking system. The old system missed calls and cost too much. iovox... used liveRES Bookings by Phone to automate bookings and send SMS confirmations. The new system books about 86,000 covers per week and each site averages 128 bookings per month. Costs dropped and staff can focus on diners. Customers are happier with the booking experience.
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CallFire's text messaging solution helped Urbanspoon reach thousands of restaurants during Hurricane Sandy. Urbanspoon used mass SMS to ask restaurants... if they were open. Restaurants replied yes or no. Urbanspoon quickly built a list of open restaurants for people in need. The easy-to-use platform let them send messages to tens of thousands in minutes. This helped people find food during the emergency.
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Vizitor helped Hard Rock Cafe automate visitor management at 175 locations. Before, they used paper logbooks that slowed check-in and... required physical contact. The pandemic made this a bigger problem. Vizitor's app let guests check in with a QR code, making the process fast and contactless. Hard Rock Cafe now tracks visitor details easily and gets positive feedback from guests. The new system improved customer experience and made check-ins safe and simple.
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Pizza Hut and KFC changed their visitor registration from manual to automated. They used Eptura Visitor to make check-in faster... and easier. The new system lets guests check in with digital kiosks and QR codes. Reception staff now have more time for other tasks. Security and privacy are better with real-time visitor tracking. The brands improved both guest experience and site safety.
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Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and... order. The solution increased guest choice and improved the customer experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
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Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and... order. The solution increased guest choice and improved the customer experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
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Parts Town used Bloomfire to manage technical support and training as they grew as a global leader in OEM restaurant equipment parts distribution. The company faced... challenges with a growing repository of technical knowledge. Bloomfire helped them organize and share information more efficiently. This improved team collaboration and made it easier to find answers. As a result, Parts Town increased efficiency in technical support and training.
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Notion helps TheFork organize its fast-growing team of 1,000 people across Europe. TheFork uses Notion for project management, documentation, and... as a knowledge base. Notion centralizes over 95,000 pages, making information easy to find and update. Teams collaborate in real time, using shared pages and comments. Notion’s templates and databases speed up documentation and onboarding. Slack integration and easy search improve communication and efficiency.
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TimeCamp helped Mirador Analytics improve its hourly billing system. Consultants often worked more hours than expected, leading to extra payment... requests. With TimeCamp, Mirador tracked work hours more accurately. This led to better billing, happier clients, and easier timesheet submissions.
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Chili Piper helped Chowly speed up onboarding for new restaurant customers. Before, Chowly's team spent a lot of time manually... booking meetings and assigning accounts. With Chili Piper's Form Concierge and Handoff, prospects book meetings right after filling out a form, and leads go to the right rep fast. Using Distro, Chowly assigns new accounts to customer success managers as soon as deals close. Lead-to-opportunity time dropped from 4.5 to 3 days. Restaurants now go live in 6 days instead of 14. Lead conversion rates rose from 65% to 71%.
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AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual... work and errors. Integrating AutoQuotes with SAP ERP made quoting faster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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ROI Hunter helped KFC South Africa boost online sales with dynamic product ads and branded creatives. The solution included funnel-based... remarketing, weekly deals, and best-seller product sets using Product Insights. KFC saw an 89% increase in return on ad spend, a 23% higher click-through rate, and a 40% drop in cost per purchase. The campaigns ran across Facebook, Instagram, and other platforms. KFC scaled new customer acquisition and achieved strong growth at lower costs.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Trivie helped Cooper's Hawk, a large restaurant and winery chain, improve training efficiency. The company used Trivie to boost employee... engagement in training by 75%. Staff achieved 94% knowledge retention over 12 months. Training sessions took less than 10 minutes per month per employee. Trivie made training easy and consistent across all locations.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Papa Johns used Sprout Social to improve their social media management. Before Sprout, they struggled with slow response times and... managing many accounts. With Sprout Social, they used features like Smart Inbox and social listening to streamline their workflow. They cut customer service response time in half and now manage over 600 cases a week. The team saved more than 830 hours a year and saw better engagement with their audience.
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eReleases helped Dining Bonds, LLC use a press release to launch the Dining Bonds Initiative during the COVID-19 pandemic. The challenge was... to quickly support struggling restaurants. The press release started with a few New York restaurants and grew to nearly 500 worldwide in just over a month. Media coverage included over 100 outlets like Wall Street Journal, Bloomberg, and Forbes. The campaign inspired similar programs in other countries and helped restaurants get funds when they needed it most.
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iScripts NetMenus powered Myfoodini's online food ordering app for restaurants. Myfoodini wanted a platform for takeout and delivery, letting users... view menus and order from local restaurants. Armia built a responsive website and mobile apps for iOS and Android, plus a backend for restaurant staff. The solution included a rewards program and easy menu management. Customers now order food online or via Facebook, making the process simple and fast.
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Paradox's Conversational ATS and Traitify Assessments helped Captain D's, a seafood restaurant franchise, cut annual turnover by 75%. Captain D's faced... a 211% turnover rate, forcing them to hire 12,000 new employees each year. With the new solution, they now find and keep better-fit employees. Open positions dropped by 33% year over year. The company saves thousands of dollars by hiring people who stay longer.
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KFC Re:Store used a virtual store on QQ to reach young Chinese consumers. KFC faced a 16% drop in business... and less store traffic. The solution let users create avatars, buy virtual goods, and order real food in the metaverse. In five weeks, 19 million people visited and made 4.3 billion interactions. 4 million burgers sold in one week. The campaign won a Bronze Lion at Cannes.
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ChowNow uses LeanData to speed up the customer journey. They cut lead response time from days to hours by combining... LeanData with Outreach. BookIt helps ChowNow match reps and manage schedules, saving time for restaurant owners. Custom object routing makes onboarding smoother by handling complex handoffs and aligning teams. ChowNow benefits from faster responses, easier scheduling, and better onboarding with LeanData.
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AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual... work and errors. Integrating AutoQuotes with SAP ERP made quoting faster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
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AtData SafeToSend helped a major quick service restaurant fix poor data integrity and stop coupon fraud. The restaurant used email... validation to reduce fake accounts and reclaim lost revenue. They improved customer connections and email reputation. The solution scaled reliably for their large operations. AtData's email address intelligence supported digital innovation in the restaurant industry.
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Denny's had problems with slow IT support and long wait times. Their systems were not connected, so agents had to... switch between platforms. This made it hard to solve problems quickly. Denny's used 3CLogic’s AI-powered contact center for ServiceNow ITSM. This new system brought all their workflows and data together. It helped agents work faster and made service better. Denny's saw better efficiency, higher productivity, and lower costs.
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DotSignage digital menu boards helped Mario's Pizzeria manage menus and boost sales at three Long Island locations. The old static... boards made updates slow and costly. With DotSignage, each store installed 4-5 screens behind the counter. Owners can now update prices and specials remotely. Customers order faster, and the team can promote new items easily. This digital signage solution improved efficiency and customer experience.
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The Bot Platform helped Honest Burgers automate training, communication, and operations using Workplace from Meta. They built bots for learning,... onboarding, crisis response, and daily operations. Honest College enabled 150 waiters to upskill to chefs. The company achieved a 15.6x positive ROI in the first year. Compliance training completion reached 100%. Staff engagement on Honest Ops hit 73%.
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Frisch’s Big Boy used InMarket’s LCI platform to address challenges from COVID-19. The restaurant chain wanted to reach customers staying... at home and understand their business health compared to competitors. InMarket provided measurement tools and insights to improve digital marketing and boost store visits. Frisch’s Big Boy used location-based advertising and targeted messaging to increase foot traffic and sales. The partnership helped them adapt their strategy during economic uncertainty.
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Prezi helped Roberto Pesi Restaurants Inc. improve their presentations. The company used Prezi to make their business communication more engaging.... The solution focused on conversational presenting. The case highlights the benefits of using Prezi for restaurant industry presentations.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Performance CTV helped a fast casual restaurant brand boost store visits and sales. The brand used OTT/CTV ads to drive... action and track store visits and online revenue for the first time. The campaign delivered over 295,000 store visits, 3.35 million online purchases, and $80 million in online revenue. The brand saw a 1,738% return on ad spend and 88% of revenue came directly from OTT ad exposure. The brand increased its investment and expanded the partnership after seeing strong results.
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Silver Grill Cafe wanted to increase sales of certain menu items. They used a gamification-based employee incentive program from Snowfly.... Wait staff earned chances to play games and win points for selling specific items. Points could be converted to money on a debit card. The program led to a 66.2% return on investment. For every $1 spent, the cafe made an extra $1.66 in revenue from the targeted items.
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SLM helped Sweetgreen use Smart Saturation direct mail to reach new customers at new store locations. Sweetgreen sent 6x11 postcards... with three tear-off coupons and targeted prospects by zip code and income. The campaign drove awareness and increased in-store offer redemptions. In March 2024, Sweetgreen achieved an average CPA of $26 and 2,100 coupon redemptions. Sweetgreen now mails up to 175,000 pieces per campaign and tests new formats to improve results.
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Clover Online Ordering helped Out the Dough handle a surge in online orders after a TV appearance. The company used... Clover's easy online ordering and POS system to process orders fast. Out the Dough grew their business without changing their POS. They saw a 15% increase in overall revenue. Customers liked the convenience of curbside pickup and online ordering.
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Kochava Foundry helped McDonald’s Australia measure the impact of a custom Spotify campaign. The campaign targeted key audiences in the... MyMacca’s app using audio, video, and display ads. Kochava’s MediaLift study showed an 8.7% boost in in-app registrations and thousands of extra in-app orders. Gen Z and Families responded best to the campaign. Insights from the study will guide future campaigns for better results.
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Gong helped Plate IQ cut sales rep ramp-up time from 6-12 months to just a few weeks. Plate IQ used... Gong to make onboarding faster and easier for new sales hires. Sales managers now review calls in 10-20 minutes instead of hours. Two new reps closed mid-market deals after only one month. The product and engineering teams also use Gong to find customer feedback. Plate IQ changed its product roadmap after seeing 'expense reporting' mentioned in over 80% of calls.
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Semarchy xDM helped Chipotle Mexican Grill gain control of their supply chain data. Chipotle moved data ownership from IT to... business users, improving data accuracy and customer service. They mastered data for over 2,500 restaurants and expanded to new stores with streamlined management. The solution eliminated data redundancy, reduced compliance risks, and enabled fast response to changes. Chipotle improved customer experience with real-time, accurate data across menus and locations.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Bonfyre helped an award-winning restaurant group improve employee communication and engagement. The group needed to reach employees with important updates,... encourage team interaction, and collect feedback. Bonfyre launched a mobile-first platform for 300 frontline employees across 8 locations. The platform supported team building, multi-language communication, peer recognition, and real-time productivity tools. This helped the group build relationships, share resources, and improve staff efficiency.
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Bluedot geolocation helped Craveable Brands, Australia's largest quick service restaurant operator, improve loyalty and customer experience across 570 locations. They used location... data to understand customer behavior, measure visit times, and boost mobile engagement. The platform enabled personalized engagement at scale and turned competitor ads into foot traffic. Craveable Brands gained better insights for targeted communication, driving strong results.
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McDonald's saves $30 million each year. They cut onboarding and labor costs. They use Echo360's EchoInk solution. Employees get shoulder-to-shoulder training.

Upserve used to roll out new features to all users at once, which was risky and hard to manage. They needed a... way to control releases and reduce the time and effort from their Engineering team. With LaunchDarkly, Upserve can now roll out features gradually and test changes with certain users first. This helps them reduce server load and perform diagnostics more easily. The Product team can launch features faster and with less work. LaunchDarkly has changed how Upserve thinks about building and releasing new features.
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86 Repairs had trouble finishing onboarding projects on time. This caused problems with customer experience and cash flow. Their old... tools could not handle different project types or work well with Salesforce. TaskRay helped them manage projects and keep teams working together. Now, onboarding is faster and more organized. They saw a 29% decrease in client onboarding time and lower costs per location.
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Groupe. io helped Shakey's Pizza connect all employees on one platform. Before, most staff missed updates because they had no...corporate email. Groupe.io let everyone join with just a mobile number. The app made it easy to share news, send urgent alerts, and celebrate staff. Managers saved time, and staff felt more informed and engaged. Shakey's saw better morale and higher productivity in one year.
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Netwrix Auditor helped The Habit Burger Grill meet SOX compliance for its 150 restaurants. The company needed to protect financial... data and prevent unauthorized access. Netwrix Auditor made it easy to see who had access to sensitive information. The tool saved time by automating permission checks. The IT director said it improved security and compliance for their small IT team.
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