Contact Center Software Customer wins | Real Customer Results Across Industries 2026

TruGreen used Capacity's AI-powered platform to improve sales conversions. The solution included intelligent virtual agents and real-time agent assist for... contact center support. TruGreen saw a 10% increase in sales conversions after implementation. The platform helped automate customer interactions and streamline workflows. This led to faster resolutions and better customer engagement.
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SingleComm helped Argo Contact Center cut costs by 40%. Argo used SingleComm’s all-in-one contact center solution to boost revenue and... improve client processes. The platform enabled faster onboarding, better reporting, and seamless integration. Argo expanded into new verticals like healthcare and finance. The solution supported compliance and improved patient satisfaction for healthcare clients.
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Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
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Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
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Canaflora used Nectar Desk’s call center software to improve customer service. They achieved a 40% reduction in call response time... and a 25% increase in order volume during peak periods. Missed calls dropped by over 30%. Customer satisfaction improved by 35%. Agent productivity rose by up to 30%. CRM integration and real-time analytics helped streamline operations and boost sales.
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Liveops helped a leading roadside assistance app handle unpredictable call spikes. The app faced challenges with sudden surges and complex... coordination across many roadside providers. Liveops set up a scalable support model to answer 98% of calls in under 20 seconds. They kept average handle times between 4 and 7 minutes and achieved a 95% resolution rate. Transfers back to the client’s internal team dropped below 5%, making the customer experience smoother.
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Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
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Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
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Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
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Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
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GDIT used Avaya's contact center solutions to handle 40,000 Medicare calls daily with 200 agents. They faced high call volumes... and needed to reduce customer service rep interventions. Avaya's technology helped cut CSR-assisted calls from 10,000 to 6,000-7,000 per day. IVR handle rates jumped from 43% to 87%. GDIT improved efficiency, reduced agent burnout, and saved costs in healthcare communications.
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GDIT used Avaya's contact center solutions to handle 40,000 Medicare calls daily with 200 agents. They faced high call volumes... and needed to reduce customer service rep interventions. Avaya's technology helped cut CSR-assisted calls from 10,000 to 6,000-7,000 per day. IVR handle rates jumped from 43% to 87%. GDIT improved efficiency, reduced agent burnout, and saved costs in healthcare communications.
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GDIT used Avaya's contact center solutions to handle 40,000 Medicare calls daily with 200 agents. They faced high call volumes... and needed to reduce customer service rep interventions. Avaya's technology helped cut CSR-assisted calls from 10,000 to 6,000-7,000 per day. IVR handle rates jumped from 43% to 87%. GDIT improved efficiency, reduced agent burnout, and saved costs in healthcare communications.
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CallHippo helped INTECH Creative Services Pvt Ltd boost sales team efficiency and cut communication costs. INTECH needed a phone system... with easy onboarding, global coverage, and low rates. CallHippo delivered an intuitive interface, wide geographic reach, and strong support. INTECH saw increased efficiency, reduced calling expenses, and better global outreach. The solution improved productivity and streamlined international sales operations.
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Bright Pattern Contact Center software helped Ocular Technologies deliver better customer engagement in South Africa. Ocular Technologies used the omnichannel... cloud platform to let customers choose voice, email, chat, social, SMS, and video channels. They added automated billing, credit card payments, and a self-provisioning engine. The solution blended AI from Bright Pattern and IBM Watson, including Facebook Messenger chatbots. This partnership improved efficiency and customer experience for top South African brands.
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XCALLY delivered an omnichannel platform for a major Brazilian IT services company. The client managed millions of citizen interactions monthly... and needed robust infrastructure, automation, and accessibility. XCALLY integrated IVR, chatbots, video calls, and CRM, meeting a 45-day deployment deadline. Results: 5 million calls/month, 60% IVR resolution, 1 million WhatsApp interactions with 90% chatbot resolution, and improved citizen experience.
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Datacom Cloud X achieved VMware Sovereign Cloud Provider status. This recognition highlights their secure cloud services. The solution supports data... sovereignty and compliance. Datacom Cloud X now offers trusted cloud infrastructure for sensitive workloads. VMware technology powers their secure and compliant cloud platform.
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Ringover helped Movinghub expand internationally with its Power Plan VoIP solution. Movinghub needed a multi-site phone system, better call quality,... and integration with their custom CRM. Ringover delivered unlimited calls to 110 countries, HD meetings, and easy CRM integration. The dashboard made setup simple as Movinghub grew fast. Movinghub praised Ringover's support and usability for their global teams.
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Wind Hellas used Exelysis Contact Center to connect with more customers. They combined call center and retail store agents using... a cloud-based CRM and predictive dialer. Supervisors managed campaigns and tracked KPIs with real-time analytics. The solution helped Wind Hellas increase customer retention and profits. They now reach more people and provide a personal touch in every interaction.
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VoiceBase helped a large call center use AI-powered speech analytics to improve key metrics. Sales conversions increased by 104%. Average... handle time dropped by 10%. Agent training time was cut in half. First call resolution rose by 17.2%. The platform analyzed every customer interaction, replacing manual spot checks. This led to better agent performance and higher operational efficiency.
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Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security.... Cisco's analytics and automation reduced network problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.
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Amdocs partnered with a leading African mobile network operator to test Open RAN technology for rural coverage. The operator ran... lab and field trials in South Africa and Guinea Conakry, validating open, interoperable network solutions. Amdocs provided end-to-end systems integration, project management, and vendor selection. The team executed 47 acceptance test protocols across 2G, 3G, and 4G, enabling voice and video calls using Open RAN equipment. The successful trial supports future Open RAN deployments across Africa.
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Sip2dial’s voice broadcasting software helped startup call centers in East Asia. These centers faced problems with extra hardware and unreliable... software. Sip2dial surveyed contact centers and built a new solution with zero bugs. After launch, 23% of startups in East Asia installed the software. The tool boosted productivity and helped small businesses build their brand.
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BT Group used its cost transformation programme to save £5. 5 billion over seven years. The company improved customer service...and cut process failures by using data-driven decisions. BT built internal tools and strong governance to manage change. Savings were reinvested in new business areas, raising company value to nearly £40 billion. The programme led to better customer satisfaction and strong financial growth.
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Collab's Nubitalk gamification platform helped Vodafone Portugal boost contact center performance. The cloud-based system used achievements, quests, and challenges to... motivate 120 agents. Vodafone saw higher customer satisfaction, shorter call durations, and better customer retention. The rollout required no workflow or hardware changes. Integration included OneContact and internal systems.
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Alvaria Motivate helped State Collection Service boost immediate pays. The platform gave agents and managers a clear view of goals... and progress. Contests and duels increased productivity and efficiency. Agents earned points and redeemed prizes, keeping motivation high. Integrated coaching let supervisors support agents in real time. Engagement rose across the company, driving better results.
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USAN’s AI Contact Analytics helped a leading U. S. fintech firm in healthcare rewards uncover agent skill gaps and improve...training. The platform analyzed thousands of customer interactions using Gen AI, surfacing new customer intents and driving actionable insights. The company moved from manual coaching to coaching on all interactions, accelerating their Amazon Connect deployment. Key results included improved agent performance, enhanced self-service, and reduced costs. The solution provided dashboards, automatic intent detection, and agent coaching recommendations.
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PayPal uses VoiceSage to contact customers in arrears. The platform is easy to use and helps manage collections. PayPal values... VoiceSage for its compliance and legal standards. The system is flexible and adapts to PayPal's needs. VoiceSage supports PayPal's customer engagement and debt collection efforts.
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Oney Bank moved to the Genesys Cloud platform to improve customer experience using AI. The bank uses AI-powered analytics and... email processing to boost agility. Oney Bank plans to use agent copilot tools to further optimize customer interactions. The goal is to stay ahead of changing customer needs. The case highlights digital transformation in financial services with Genesys Cloud.
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CX/EX Scoring Bot helped a Fortune 100 FinTech company cut average handle time by 8%. Agents got real-time feedback, while... supervisors used data insights for targeted coaching. The solution improved net promoter score by 10 points. Customer experience scores rose by 2%. The bot guided agents during complex, emotionally charged calls, especially for payment disputes and refunds.
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CallFinder helped Revenue Enterprises automate call scorecards using speech analytics. The company moved from manual sampling to monitoring 100% of... calls. This improved compliance tracking and agent coaching. They identified the top 10 inbound call reasons. Supervisors now use insights to train agents and improve customer experience. CallFinder's solution increased efficiency and compliance in their contact center.
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Talkdesk helps WPA, a UK health insurer, deliver outstanding customer service. WPA uses Talkdesk to streamline all communications on one... secure platform. Agent onboarding is faster and service reliability is stronger. Talkdesk AI boosts responsiveness on sensitive medical and payment calls. WPA improves self-service and knowledge access with Talkdesk Copilot.
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FluentStream helped Oakview Dermatology manage 10,000 patient calls per month across nine locations. Oakview used FluentStream’s cloud-based call center and... mobile app to support remote work and outsourced call center operations. The platform’s analytics and feedback tools improved staff training and resource planning. Oakview saw better interoffice communication and more efficient patient service. The support team at FluentStream was praised for fast, accurate help.
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3CX helped Animal Hospital of Malmö connect five clinics with one phone system. The hospital replaced its old MD110 system... with 3CX for easier integration, call recording, and call statistics. Staff now manage calls across all sites, improving emergency response and customer service. The switch lowered telephony costs and made administration simple. Employees can call between clinics for free, boosting productivity.
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Eckoh’s CallGuard helped Banner Health secure payments across many systems. The solution de-scoped their VoIP from PCI DSS, cutting audit... time and costs. Cardholder data was removed from call recordings and home devices, lowering data risk. Banner Health saved money and improved payment security. The cost savings offset part of their investment.
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KPS Universal Knowledge helped Indiana University Health improve patient service quality. The knowledge management tool gave call center staff instant... access to up-to-date clinic and physician information. Staff could now answer patient questions faster and more accurately using natural language search. Migrating from SharePoint to Universal Knowledge reduced time spent searching for answers. This led to better patient satisfaction and more consistent information across all channels.
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Five9 AI helped Lumexa Imaging improve call routing and automate outbound campaigns. The company reduced call abandonment rates to under... 4%. They increased call volume by 25% and saved the work of 15 full-time employees. Appointment conversion rates rose by 24%, unlocking $4M in new revenue. Integration with Salesforce gave agents real-time data and improved patient experiences.
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Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
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Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
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Ozonetel's smart IVR helped ACKO cut IVR time by 20%. The system improved routing accuracy by 20% and made resolutions... 50% faster. ACKO automated 3,000 customer requests per month with self-service IVR. Customer satisfaction reached 90%, 15% higher than the industry average. Freshdesk integration gave agents context, reducing handle times by 50%.
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Convoso helped Supreme Health Options boost contact rates by 800 times. The company tripled weekly sales and cut cost per... acquisition by 36%. Convoso’s caller ID reputation management reduced spam flags and built trust with leads. Workflow automation and real-time reporting made daily operations easier. Supreme Health Options grew from 40 to 400 employees after switching to Convoso.
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VoiceSpin's insurance call center software helped Quality, an insurance agency, boost sales per agent by 125%. Quality faced workflow inefficiencies... due to using multiple systems. VoiceSpin provided a centralized omnichannel platform, improving agent productivity and reducing operational costs. The number of leads contacted per shift rose by 180%, and meetings per agent increased by 52%. Quality also saw a lower spam rate and better ROI with VoiceSpin's local presence dialing.
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DYL helped PD Fort Insurance Agency grow their business. After starting with the DYL platform, they saw a big increase... in leads within a few weeks. The agency used DYL to manage calls and contacts. The customer said DYL changed their business for the better. DYL made it easier to get new leads fast.
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Ytel Engagement Platform helped HIC Marketing simplify daily tasks and boost revenue. HIC needed a system with a dialer and... lead posting in one platform. Ytel provided a customizable solution with strong support and advanced features. HIC maintained 20 to 40 seats and grew faster than with any other system. The platform eliminated integration headaches and supported business growth in the insurance sector.
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Voicent Agent Dialer helped Broker Resources, Inc. boost productivity and cut costs. The insurance agency faced issues with their old... dialer, including bugs and high monthly fees. After switching to Voicent, setup was easy and support was strong. The one-time purchase and pay-as-you-go pricing saved money. Adding more agent lines improved sales and handled busy periods. Productivity increased across the company.
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Aria Telecom Solutions helped a leading real estate company improve lead management and customer engagement. The company used predictive dialers,... IVR, ACD, and CRM integration to automate calls and streamline data. AI-powered analytics and chatbots boosted lead conversion and customer satisfaction. CRM and mobile app integration cut administrative tasks by 40%. The unified system gave agents more time with clients and improved data management.
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Knowlarity’s Outbound Contact Center and Missed Call Solution helped a real estate startup automate lead generation and customer engagement. The startup replaced... manual call handling with automated outbound calls and a missed call system. This made it easier for tenants and property owners to connect. The solution improved call efficiency, increased lead generation, and enabled real-time performance tracking. The business managed services across India without upfront capital expenses.
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Knowlarity’s Outbound Contact Center and Missed Call Solution helped a real estate startup automate lead generation and customer engagement. The startup replaced... manual call handling with automated outbound calls and a missed call system. This made it easier for tenants and property owners to connect. The solution improved call efficiency, increased lead generation, and enabled real-time performance tracking. The business managed services across India without upfront capital expenses.
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Dialpad helped LemonBrew, a real estate technology company, manage pressure from customers and margin challenges. The company used AI-powered communications... to improve customer interactions. Real-world examples show how AI made a difference for LemonBrew. The story highlights the impact of AI on both customer service and business margins.
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Steve Parker Realtor needed to share hundreds of contacts with brokers and contractors. Using Google Contacts made sharing difficult. ContactBook... helped them share Gmail contacts with their team in one click. Now, everyone on the team can access contacts easily because it is centralized.
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Mitel and TeleComp helped AIRIA Development Company build a full communications system for a new luxury residential community. AIRIA needed a... partner to manage all communications, wiring, security, and vendor selection. TeleComp provided project management and installed a Mitel premise-based solution with unified communications, WiFi, and security integration. The system lets staff control calls, doors, and cameras from any location. AIRIA saved thousands of dollars and praised the quality and reliability of the solution.
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Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
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SmartChoice’s SmartTile helped a leading luxury retail giant connect 458 mono-brand stores. The company unified software platforms for video surveillance,... analytics, and people counting. SmartTile reduced monthly phone costs and improved support reliability. Real-time analytics and automated reports replaced manual oversight. The retailer now manages all stores remotely from one dashboard.
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KIABI used Akio Insights to analyze customer feedback from all written channels. They collected verbatim comments from email, chat, surveys,... and review platforms. This helped them spread the voice of the customer across the company. Their omnichannel feedback project won a CX Award in 2021. KIABI strengthened its e-commerce leadership in a competitive market.
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Chico's used CDC Software to integrate CRM and telephony across two call centers. They kept different telephony systems but unified... operations with a single software solution. CDC Software enabled standard training and procedures for agents. Chico's improved customer service efficiency and reduced costs. The platform required little maintenance and improved the customer experience.
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VirtuaQ's customer journey orchestration platform helped Mathrubhumi Bookstall at CIAL and Amar Chitra Katha deliver proactive customer service. After a customer... found a printing defect, the bookstore took ownership and contacted the publisher directly. Amar Chitra Katha sent a replacement copy and followed up to ensure delivery. This seamless collaboration and follow-up turned a small issue into a positive experience. The story highlights the value of proactive service, collaboration, and ownership in customer experience.
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Arise Shield stopped all fraud for a luxury goods retailer in the first month. The solution blocked 1,136 actions and... protected $110,982 in revenue. Arise Shield handled 31,621 transactions with real-time monitoring and custom fraud detection rules. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%. The retailer kept its reputation strong and customer trust high with proactive fraud prevention.
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NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
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NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
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NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
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NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
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NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
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Scorebuddy helped AutoPay, an auto loan financing company, replace its outdated Microsoft Access QA system. AutoPay needed a scalable quality... assurance solution to handle rapid growth and rising loan volumes. With Scorebuddy, AutoPay customized scorecards and improved accountability for managers and loan specialists. The platform made it easier to track complaints, analyze performance, and boost team morale. As a result, AutoPay increased productivity, streamlined workflows, and plans to expand Scorebuddy to more departments.
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CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.
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Jet Interactive's call tracking helped Beaurepaires measure how digital marketing channels drove thousands of phone leads to stores and the national call centre. Over 80% of... calls from desktop channels went direct to local stores, while 95% of mobile website calls went to the national centre. Paid ads generated 50% of tracked calls, with free search listings providing 31%. The data revealed a strong need for accurate local information online and showed how mobile users prefer quick, easy contact options. Beaurepaires used these insights to improve digital marketing ROI and customer engagement.
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Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.
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Yeastar P-Series PBX System helped Rossi S. r.l, a leading Mercedes-Benz dealership in Italy, connect 7 branches and over 70...employees. The solution enabled seamless call management, preserved legacy analog phones, and improved customer service with features like time-based call routing, IVR, and real-time call center reporting. Rossi saw faster setup, easier management, and better team collaboration. The dealership now delivers a higher level of customer experience across all locations.
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Nixxis Contact Suite helped Parking Brussels manage 12,000 monthly inbound calls. The solution improved call distribution and workforce management across... nine entities. Parking Brussels added five new entities in one year and hired more staff after workforce analysis. Customer satisfaction increased due to better call handling and faster response times. The contact center now has 27 agents providing quality service.
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Dakota County Information Technology uses CommView Plus and CommView Cloud for call accounting and reporting. The team produces and emails... about 50-55 automated reports monthly to different people. This helps them manage expenses, monitor productivity, and detect fraud. Automated reports save time and improve oversight. The solution supports PBX and IP-PBX systems.
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Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone... system with a secure, scalable VoIP and unified communications platform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.
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Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone... system with a secure, scalable VoIP and unified communications platform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.
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Pindrop Passport and Pindrop Protect helped MSUFCU cut authentication time by 58 seconds per call. The credit union reduced fraud... exposure by $2.57 million in one year. Member satisfaction increased by 10% after deploying Pindrop solutions. Employees reported smoother calls and higher satisfaction. Pindrop's technology also detected deepfake voices and stopped over 220 fraudulent calls. MSUFCU saved over $723,000 in annual operating costs with these tools.
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Tetherfi’s Edge AI solution helped Asia’s leading regional bank improve customer service. The bank needed real-time speech-to-text transcription and emotion... detection for its contact center agents. Tetherfi delivered a CPU-optimized transcription engine that worked with limited resources. The solution integrated with the bank’s voice gateways and AI tools. The bank now gets accurate live transcriptions, automated summaries, and emotion analysis. This made operations simpler and improved agent support during calls.
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TCN software helped a national bank manage a surge in customer calls after its mobile app crashed for a week. The bank faced... high call volumes and needed to stay efficient. TCN enabled the team to handle the increased demand without losing productivity. The solution kept customer service running smoothly during a crisis. The case highlights TCN's value for banking call centers.
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Absa Bank Mauritius used Exotel to improve customer care. The bank wanted to make customer service faster and more reliable.... Exotel's cloud telephony helped them handle calls better. Customers now get quicker answers and better support. The bank saw a big improvement in customer satisfaction.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
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Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
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Natterbox helped Texecom cut call waiting times from an hour to just 3 minutes. The company saw a 35% drop... in call abandonment rates. Texecom saved 15 hours each month on reporting. Natterbox’s phone system, fully embedded in Salesforce, gave Texecom full visibility of their contact centre. Customer complaints about waiting times dropped from 2-3 a day to just 1 in a year.
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