Manufacturing: Case Studies, ROI & Implementation Examples
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Measuring CRM Success in Manufacturing Deployments
Smart-I Systems
- Manufacturing
- Medium
Mumbai, India
edge CRM gives Smart-I Systems full visibility into their sales pipeline. The platform helps manage both sales and service teams.... Smart-I Systems finds it easier to track business and team performance. The CRM makes sales management more effective. The company benefits from improved team coordination.
NetHunt CRM helped Powerglide, an elevator manufacturer, unify its sales, design, and production teams. The company automated workflows and integrated... NetHunt CRM with Gmail, Google Sheets, and Zapier. Powerglide saved 60 hours per month and reduced human error by automating routine tasks. The CRM enabled Powerglide to manufacture 5x more lifts per month. Cross-team communication improved with a shared database and custom client cards.
4K Paints used Delta Sales App to solve problems with tracking their field employees. Before, they relied on WhatsApp for... live location sharing, which caused issues. With Delta Sales App, they now track employee locations in real time and monitor party visits. The app also helps with auto attendance and leave management. Support from the Delta Sales App team is fast and reliable, with quick responses to queries.
Heeros PSA helps FreshWind manage projects and monitor finances. The software supports sales, cost calculations, and invoicing. FreshWind uses Heeros... PSA for real-time information and visual reporting. The tool improves internal communication and supports management decisions. FreshWind credits Heeros PSA for aiding their international growth and daily operations.
Front helped Flex-Tec cut average response times from over 10 hours to just 2 hours. The company consolidated customer communication... from six tools into one shared platform. Internal follow-ups dropped by more than 40%. Onboarding time for new reps shortened by about a week. Flex-Tec now manages over 700 daily emails with clear ownership and faster service.
Polaris Adventures used Zendesk to handle rapid business growth. The team doubled business yearly and needed scalable customer support and... sales solutions. With Zendesk, agents now manage 30–40% more accounts and maintain a 30-minute average first-reply time. Zendesk's unified platform improved agent productivity and enabled fast onboarding. The solution also supports a B2C subscription model and proactive customer engagement.
Polaris Adventures used Zendesk to handle rapid business growth. The team doubled business yearly and needed scalable customer support and... sales solutions. With Zendesk, agents now manage 30–40% more accounts and maintain a 30-minute average first-reply time. Zendesk's unified platform improved agent productivity and enabled fast onboarding. The solution also supports a B2C subscription model and proactive customer engagement.
HubSpot Sales Hub helped Unipart unify five divisions and centralize all sales data. In just 12 months, Unipart grew its... global sales pipeline from millions to billions. The company improved its Net Promoter Score by 5 points in 2024. Real-time dashboards enabled better forecasting and resource planning. Unipart now manages all customer and sales processes in one platform, supporting global growth.
HubSpot Sales Hub helped Unipart unify five divisions and centralize all sales data. In just 12 months, Unipart grew its... global sales pipeline from millions to billions. The company improved its Net Promoter Score by 5 points in 2024. Real-time dashboards enabled better forecasting and resource planning. Unipart now manages all customer and sales processes in one platform, supporting global growth.
Act! CRM helped Jan Kuipers Nunspeet, a leading Dutch bike parking manufacturer, move from paper-based systems to a digital CRM.... Before Act!, the company struggled with manual data transfer and lacked visibility into pre-order activities. With Act!, leads are now consistently contacted and offers are better coordinated. The team saves time by storing all designs and calculations digitally. Communication between departments has improved, and targeted marketing campaigns are now possible.
One3D s. r.o. used EspoCRM to manage customer communication and internal processes. The company needed a way to keep all...customer data organized and accessible. EspoCRM provided an easy-to-use, web-based CRM that could be adapted for ERP, business documentation, and process management. Authorized users can track and update orders in real time. The system improved transparency and control for both customer service and internal collaboration.
One3D s. r.o. used EspoCRM to manage customer communication and internal processes. The company needed a way to keep all...customer data organized and accessible. EspoCRM provided an easy-to-use, web-based CRM that could be adapted for ERP, business documentation, and process management. Authorized users can track and update orders in real time. The system improved transparency and control for both customer service and internal collaboration.
Soffront CRM replaced Leica Geosystems' manual incident tracking. The company needed a flexible, scalable solution for global software teams. Soffront... provided a central database for incidents, improving access and efficiency. Developers worldwide now track, monitor, and forecast incident fixes. Customizable workflows and forms fit diverse team needs. The result is stable product development and higher quality software.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
SymVolli gives a plastics manufacturer real-time access to sales pipeline, project, and invoicing data. The company needed better transparency and... accuracy in sharing business updates. SymVolli’s process builder and business intelligence tools helped manage marketing campaigns, track leads, and measure ROI. The solution improved job costing and ensured up-to-date visibility for all teams. Management and shareholders now access key business information from anywhere.
Tall Emu CRM helped BluSky Products Group replace manual Excel spreadsheets with a single, organized system. BluSky gained access to... 10 years of customer buying history, improving customer experience. The CRM enabled real-time inventory management and faster freight quoting. BluSky expanded its business without hiring more staff. Efficiency increased across all teams after implementing Tall Emu CRM.
Gold-Vision CRM helped Carlton Packaging move from paper-based processes to a digital CRM. The team now tracks leads and customer... communications in one place. Shared dashboards give real-time visibility into sales opportunities. Integrated email marketing tools automate privacy notifications and manage data compliance. Gold-Vision simplified account management and improved lead conversion tracking.
KulaHub helped Reveal Doors and Windows organize all customer and project data in one place. Reveal moved from spreadsheets to... a central CRM, reducing errors and duplication. Email marketing and event management now connect directly to their database, making campaigns easier. Visual dashboards give Reveal a clear view of sales and team performance. Staff received hands-on training to ensure a smooth transition. Reveal now enjoys better data security and full transparency across operations.
Directus helped Prusa3D unify data for over 1,000 employees. Before Directus, support agents struggled with scattered data and slow response... times. Directus created a single platform for customer info, order history, and technical data. This cut the need for 50% more support staff and saved developers 20–30% of their time. Prusa3D now resolves customer issues faster and plans to expand Directus company-wide.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Nidec Global Appliance
- Manufacturing
- Very Large
Nidec Global Appliance used SoftExpert to improve customer relations. The company managed customer requests globally with more agility and reliability.... SoftExpert helped optimize processes and enabled assertive actions for solutions and improvements. Customer perceptions of Nidec's products and processes became more positive. The solution delivered a strong cost-benefit relationship.
Alp Aviation used Iron Mountain InSight Content Management to digitise over 100 manual processes. The company faced production delays due... to paper-heavy workflows and a remote workforce. Iron Mountain's solution unified operations, improved visibility, and integrated with existing systems. Alp Aviation saw faster document access, fewer lost forms, and better production efficiency. The new digital workflows helped inspectors complete quality checks on time and reduced errors.
EisenVault provides cloud-based document management for the manufacturing sector. The solution helps companies manage documents across multiple locations. Key features... include AutoCAD document preview, contract management, and ERP integration. The platform supports guides and manuals for manufacturing operations. It addresses unique document challenges in geographically dispersed setups.
Templafy helped Marel solve document template and brand consistency issues. Before, employees struggled to find up-to-date templates, leading to wasted... time and inconsistent branding. With Templafy, Marel now has a central platform for all business templates and brand elements. Employees across 30+ countries can access the latest, brand-compliant materials. Administrators find the system easy to use, with no need for complex IT training.
DocPath helped Assa Abloy automate and secure document management. The company struggled with handling large volumes of contracts, invoices, and... delivery notes. DocPath integrated its solution with Oracle JD Edwards ERP, allowing dynamic document creation and easy updates. Departments can now add logos and information without programming. This reduced errors, saved time, and improved team collaboration. Assa Abloy achieved faster, clearer communication with customers and modernized its processes.
PairSoft helped McCue automate their requisition process. Before, McCue used a paper-based system that caused budget overruns and poor tracking.... PairSoft integrated with Dynamics GP for 40 users, allowing automated workflows and department-based routing. McCue gained clear visibility into requests and budgets. Approvals became faster and only necessary ones were required. The company now controls spending better and saves time on requisitions.
Fusionbox built a custom web app for Gallery Carts. The app gives the QA team instant access to cart status... and inspection checklists. Each cart has a QR code for fast info lookup. The app helps track cart history and makes maintenance easier. Users can sort carts by location for better management.
Concrete CMS helped BASF North America build a secure, easy-to-manage intranet for internal communications. The new platform uses Single Sign... On and follows strict security standards. Authors find the system enjoyable, leading to fresher content. Departments can customize their look while staying on brand. The intranet is well received and is expanding to other BASF divisions.
Wavin used Contentstack to overhaul its legacy CMS and build a global e-commerce platform. The rollout covered 36 countries and... cut order processing time by 50%. Wavin accelerated customer acquisition and improved onboarding with localized content. The new system enabled faster market entry and better customer satisfaction. Teams now use visual previews and personalized summaries to support clients.
Magnolia DXP helped Uhlmann Pac-Systeme unify 15 business units and product areas into one digital platform. The new system replaced... fragmented websites and outdated technology. Magnolia's composable architecture enabled central content management and seamless integration with tools like Salesforce Marketing Cloud. Uhlmann saw a 30% increase in digital visibility within four months. The platform improved customer experience with a unified portal and personalized dashboards.
Nintex Process Manager helped Marchesini Group map over 100 processes in just 3 months. The company saved more than 2,000... working hours and €200,000 by standardizing and documenting workflows. Process mapping and publishing became three times faster than before. Teams gained better visibility and control over operations. Nintex enabled data-driven decisions and improved cross-department collaboration.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
CoreMedia Experience Platform helped maxon launch 4000 new content pages in one year. maxon needed to manage complex communications across... 16 websites and 11 languages. The new CMS enabled the creation of over 60 content modules and 360+ pages tailored to global markets. Integration with marketing automation improved customer engagement and offered 60+ contact options. The solution supported maxon's customer-centric approach and digital growth.
Grandstream access points replaced Sheltech Ceramics' old routers, solving network disruptions for 1500+ employees. The new system enabled centralized management,... strong Wi-Fi coverage, and seamless roaming for WP810 cordless phones. Employees now upload product data from anywhere in the facility, saving time and resources. No more signal drops or connectivity issues were reported. The IT team manages all devices through a single cloud platform, boosting efficiency and satisfaction.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Avery Dennison used Zeplin to rebuild and scale their design system for digital labeling. The product team needed a single... source of truth for design documentation and collaboration. Zeplin helped unify designers and developers, improving communication and adoption. Integrations with Jira and Storybook sped up app rollouts from months to weeks. Cross-team efficiency and collaboration increased, setting the team up for future growth.
Comind. work helped Hydrofarm cut marketing approval times by 50%. Hydrofarm, a leading hydroponics equipment manufacturer, struggled with scattered feedback...and no documented approval process. Comind.work replaced email chains with controlled review workflows and documented sign-offs. Every marketing asset now has a clear approval trail and version control. Version confusion was eliminated and quality standards improved across marketing, sales, and training.
SnapLogic helped Schoeller Allibert connect old and new ERP systems. The company used SnapLogic's iPaaS to link IFS ERP with... existing systems. Sales teams now access product info more easily in the field. HR processes are simpler for employees. IT responds faster to business unit requests. SnapLogic made digital transformation easier for this packaging manufacturer.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Nintex Process Manager helped Marchesini Group map over 100 processes in just 3 months. The company saved more than 2,000... working hours and €200,000 by standardizing and documenting workflows. Process mapping and publishing became three times faster than before. Teams gained better visibility and control over operations. Nintex enabled data-driven decisions and improved cross-department collaboration.
Nintex Process Manager helped Marchesini Group map over 100 processes in just 3 months. The company saved more than 2,000... working hours and €200,000 by standardizing and documenting workflows. Process mapping and publishing became three times faster than before. Teams gained better visibility and control over operations. Nintex enabled data-driven decisions and improved cross-department collaboration.
Stackfield helped AIRSENSE Analytics stop all internal email and move communication to one platform. The company mapped over 150 procedures... in Stackfield, making project work clear for both employees and external partners. Stackfield enabled remote and asynchronous work, supporting nearly 55 employees across 180 rooms. A knowledge database and mobile app improved daily operations and ensured no important messages were missed. Productivity and acceptance of Stackfield are now very high at AIRSENSE.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Yaskawa doubled its manufacturing learner adoption rates in just four months using Thought Industries. The company replaced its old in-house... LMS, which lacked automation, with a modern learning platform. Now, Yaskawa delivers targeted training and gives customers access to a large eLearning library. Reporting is streamlined, so customers stay updated without manual follow-ups. This change saved time and made training easier to scale.
Valamis helped Vaillant Group digitize and centralize training for 80,000 specialist partners. The platform merged learning sources, making content accessible... in 16 countries and multiple languages. Vaillant saw a 240% increase in eLearning clicks after launch. All training data is now in one place, improving transparency and measurement. Face-to-face courses were replaced or enhanced with digital learning paths, making training faster and easier.
ThyssenKrupp Electrical Steel
- Manufacturing
- Large
Gelsenkirchen, Germany
ThyssenKrupp Electrical Steel used Dokeos LMS to train 550 employees on HSE rules. The company needed to reach both field... and office staff with targeted safety content. Dokeos enabled them to combine in-person and digital learning, create 85 quiz questions with AI, and track training progress. The platform's ease of use and strong support helped standardize compliance training across the team.
Accord LMS helped Fairbanks Scales boost safety training completion from 45% to 90%. The company integrated Accord LMS with Microsoft... SharePoint for easier access to training. Gamification and bonuses motivated employees to finish required courses. Fairbanks cut annual workforce injury costs by 60%. The improved safety record brought back clients who had left due to safety issues.
L-Acoustics used 360Learning to scale global training for its audio technology customers. The company automated training logistics, moving from manual... processes to a blended learning model. With 360Learning, they standardized 230 online modules and 18 curriculums, reaching 9,500 users—a 50% increase from 2022. The platform enabled training in five languages and achieved a 90% completion rate and an NPS of 80. Automation freed up coordinators’ time and built a strong learning community.
Go1 helped Duravant unify learning for 15 operating companies. Before Go1, Duravant had no central L&D system and struggled to... track training. With Go1, they launched a Learning Academy and integrated nearly 300 courses into their HRIS. Employees completed 4,900 courses, including 2,000 in safety and 824 in DE&I. Centralized reporting now lets Duravant track progress and respond to training needs quickly. Engagement keeps rising as new content is added each month.
Sewer Equipment used Tovuti LMS to fix inconsistent sales training across its dealer network. Before Tovuti, sales reps struggled to... deliver uniform equipment demos, hurting brand image and sales. Tovuti let them create video-based pre-work, quizzes, and a certification program. Now, all sales reps get the same training and message. The platform tracks progress and links training to sales results. Tovuti also helps manage event registration and resource planning.
Bigtincan helped Peterson Manufacturing speed up sales cycles by automating content updates and tracking for over 500 assets. The company replaced... its old OneDrive system, making it easier for sales and marketing teams to find and share information. Sellers now spend less time gathering content, which shortens the buyer journey. Content analytics give insights into how materials are used and their impact on accounts. The solution now serves as a communications hub for the whole organization.
Administrate helped a maritime manufacturer cut employee turnover by 191%. The company used learning analytics to track engagement and improve... training. They automated training logistics, saving 719 hours weekly. Enrollments increased by 92% each year. Administrate gave them better reporting and made training a key advantage.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Lely used Kahoot! 360 to train 2,500 employees across many countries and roles. The platform made training more interactive and... engaging, leading to higher participation and motivation. Lely expanded Kahoot! 360 to educate customers about their farming technology. Employees reported feeling more confident and motivated after training. Trainers saved time by using Kahoot! for feedback and content creation.
Dialpad Connect helped Enviroshake go fully remote. The company switched from analog desk phones to Dialpad’s business phone system. Employees... can now transfer calls to external numbers and flip calls between devices. Setup took less than two hours. Enviroshake’s team works from anywhere using any device.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Zoovu’s AI-powered visual CPQ helped MAPAL automate and streamline sales for over 550 consultants worldwide. MAPAL faced challenges with a... massive product portfolio and inconsistent sales performance across countries. By integrating Zoovu with their SAP platform, MAPAL enabled sales teams to quickly find and configure the right products. The solution launched globally in under four months, improving sales efficiency and standardizing sales conversations. MAPAL now delivers faster quotes and better customer insights.
Ideal Warehouse Innovations
- Manufacturing
- Medium
Toronto, Canada
Membrain helped Ideal Warehouse Innovations transform its sales culture. The company wanted to triple its growth but hit a growth... ceiling. With PRIMA Ressource, OMG, and Membrain, they rebuilt their sales team using data and coaching. Membrain's platform made sales processes clear and boosted accountability. The team now has better hiring, stronger processes, and a culture of purpose. Sales forecasting and pipeline visibility improved. Customer relationships also grew stronger.
Pitcher helped Sika’s retail sales force work faster and smarter. Sika reps now access sales materials instantly, even offline, using... one platform. Route optimization and automated CRM updates save time for the team. Integration with Sika’s document management system keeps content current. Sika saw more in-store sales and better client meetings. The sales team responds quickly and builds stronger relationships.
Mediafly helped Sealed Air consolidate four content libraries into one. The company achieved 90% user adoption in just two months.... Sellers saw a 13% increase in engagement per user. Mediafly’s platform enabled a shift from product pitching to value selling. Sealed Air improved productivity and campaign execution with streamlined workflows. Teams launched new products and campaigns more effectively.
Mediafly helped Sealed Air consolidate four content libraries into one. The company achieved 90% user adoption in just two months.... Sellers saw a 13% increase in engagement per user. Mediafly’s platform enabled a shift from product pitching to value selling. Sealed Air improved productivity and campaign execution with streamlined workflows. Teams launched new products and campaigns more effectively.
Mediafly helped Sealed Air consolidate four content libraries into one. The company achieved 90% user adoption in just two months.... Sellers saw a 13% increase in engagement per user. Mediafly’s platform enabled a shift from product pitching to value selling. Sealed Air improved productivity and campaign execution with streamlined workflows. Teams launched new products and campaigns more effectively.
Scaura helped WhiteWater West organize and control over 4,000 marketing and sales files for its global sales team. The company needed... a way to keep content up to date and easy to find for sales visits and client follow-ups. With Scaura, all marketing and sales content is now in one place, tagged for fast searching. Sales teams can access the latest materials instantly, boosting confidence and professionalism. Marketing gained more control over brand consistency and content distribution.
Bigtincan helped Peterson Manufacturing speed up sales cycles by automating content updates and tracking for over 500 assets. The company replaced... its old OneDrive system, making it easier for sales and marketing teams to find and share information. Sellers now spend less time gathering content, which shortens the buyer journey. Content analytics give insights into how materials are used and their impact on accounts. The solution now serves as a communications hub for the whole organization.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Localize helped TERREPOWER relaunch over 25 brand websites in 8+ languages after a major rebrand. The team eliminated manual translation,... saving significant time and labor. Localize's AI-powered translation and analytics let TERREPOWER control content and track language engagement. Reviewers could edit translations after launch, speeding up timelines. Translation costs dropped, and team efficiency improved across global sites.
Vitamix used Smartling’s Global Delivery Network to launch localized websites in over 11 languages. The company needed a scalable way... to deliver consistent, accurate translations for global customers. Smartling reduced Vitamix’s internal engineering and design workload. The solution helped Vitamix maintain a strong brand voice across markets. Vitamix achieved a 37% return on ad spend and sold out a new product in 24 hours.
Oqton used Figma and FigJam to boost productivity by 10-35% per employee. Teams across product, design, engineering, and marketing collaborated... in real time, cutting manual work and speeding up project understanding. Figma replaced multiple tools, making it easier for everyone to access and contribute to projects. This new way of working helped Oqton scale quickly and contributed to their $180M acquisition by 3D Systems. Figma played a key role in simplifying internal processes and supporting rapid growth.
OMRON used AWS to build a high performance computing (HPC) environment for its R&D teams. The company reduced HPC environment... setup time from months to just 5 minutes. Researchers now access scalable computing resources for machine learning and CAE analysis. This shift removed bottlenecks, cut analysis periods from weeks to half a day, and improved research speed. OMRON also enhanced security and simplified resource allocation with a custom web front end.
OMRON used AWS to build a high performance computing (HPC) environment for its R&D teams. The company reduced HPC environment... setup time from months to just 5 minutes. Researchers now access scalable computing resources for machine learning and CAE analysis. This shift removed bottlenecks, cut analysis periods from weeks to half a day, and improved research speed. OMRON also enhanced security and simplified resource allocation with a custom web front end.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Trelleborg used RELAYTO to turn a static PDF into an interactive digital sales flipbook. The new format helps explain LNG... transfer solutions for logistics. The flipbook uses visuals and simple navigation to make information clear. This digital approach supports safer and more efficient LNG operations. It also helps sales teams share details with customers online.
CFS Technologies merged with Knight and Lafferty, creating a need for unified business processes. They chose k-ecommerce integrated with Acumatica... ERP to improve their ecommerce and customer service. The solution helped blend operations after the merger. CFS Technologies aimed to elevate their ecommerce performance and streamline customer interactions.
A global office technology leader
- Manufacturing
- Very Large
HCLTech helped a global office technology leader save over $700M by transforming their operations. The company faced high costs and... manual workflows that slowed innovation. HCLTech automated processes, integrated digital tools, and set up agile delivery centers worldwide. The transformation led to a 20% increase in R&D output, 30% faster time-to-market, and 345 patents filed. The client now has a smarter, AI-ready enterprise built for future growth.
Dyrect's loyalty program helped Norton Abrasives boost retailer reach by 53% in just 2 months. The campaign onboarded 1,300 retailers,... including 450 new buyers, across 290 cities. QR codes on packaging enabled direct registration and data collection. Buyers earned and redeemed rewards through runs, increasing engagement. Norton gained valuable first-party data and improved brand visibility, driving sales growth.
Shift4Shop helped Soteria Metal Roofs launch a B2B eCommerce portal for steel roofing systems. The company needed a platform with... transparent features and flexible tools for B2B sales. Shift4Shop enabled them to hide their catalog from unregistered users and set up tiered pricing for different clients. The owner, with no prior web experience, found the platform easy to use. Soteria Metal Roofs quickly grew its business and plans to expand using more Shift4Shop features.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Ucommerce helped Dinesen improve its website speed and user experience. Dinesen wanted faster load times and a better checkout flow... for its customers. Alpha Solutions used Ucommerce, Umbraco CMS, and Microsoft Azure to solve these problems. They set up a CDN so Dinesen could use large, high-quality images without slowing down the site. The new checkout flow removed errors and made ordering easier for customers. Dinesen now has a visually strong, fast, and reliable e-commerce site.
Vanderlande Industries Holding B.V.
- Manufacturing
- Large
Veghel, Netherlands
Vanderlande used the Intershop Commerce Platform to launch a global B2B online store for spare parts. The new platform supports... about 200,000 items and integrates with existing IT systems. Customers can view only the spare parts relevant to their installed base, which increases conversions. The solution led to a large increase in online sales and higher customer satisfaction. The platform also improved customer retention and purchasing convenience.
Manufacturing examples of Driving Business Value with Sales Engagement
Enviroshake
- Manufacturing
- Small
Chatham, Canada
Dialpad Connect helped Enviroshake go fully remote. The company switched from analog desk phones to Dialpad’s business phone system. Employees... can now transfer calls to external numbers and flip calls between devices. Setup took less than two hours. Enviroshake’s team works from anywhere using any device.
Ebsta's Revenue Intelligence Platform helped In-Situ Environmental increase win rates by 40%. The company saw a 27% growth in revenue... and a 1.6x boost in deal velocity. In-Situ solved challenges with data trust, sales forecasting, and pipeline visibility. Accurate CRM data and deal insights let sales teams focus on the right opportunities. Managers now run weekly meetings to prioritize deals and improve quota attainment.
Ebsta's Revenue Intelligence Platform helped In-Situ Environmental increase win rates by 40%. The company saw a 27% growth in revenue... and a 1.6x boost in deal velocity. In-Situ solved challenges with data trust, sales forecasting, and pipeline visibility. Accurate CRM data and deal insights let sales teams focus on the right opportunities. Managers now run weekly meetings to prioritize deals and improve quota attainment.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Avalara helped Pacon automate sales tax compliance as the company grew and added new states. Pacon faced tax complexity and... process inefficiency, especially after acquisitions. Avalara integrated with SAP-ECC, making it easy to manage sales tax and exemption certificates. Pacon saw faster implementation, more efficient filing, and increased compliance. The team gained peace of mind and confidence in audit readiness.
Zuora’s billing system helps Schneider Electric shift to a recurring revenue model. Schneider can now launch new offers and enter... more markets. The system gives flexible billing and supports many currencies. Sales and support teams access all subscriber data in one CRM. Schneider gains more predictable revenue and improved process efficiency. Zuora’s Salesforce integration keeps business running smoothly during change.
Zuora’s billing system helps Schneider Electric shift to a recurring revenue model. Schneider can now launch new offers and enter... more markets. The system gives flexible billing and supports many currencies. Sales and support teams access all subscriber data in one CRM. Schneider gains more predictable revenue and improved process efficiency. Zuora’s Salesforce integration keeps business running smoothly during change.
Vena helped PetIQ cut their month-end close time by 12 days. The company did not add any new staff to... achieve this. Vena enabled a 9-month rolling forecast and consolidated business-wide balance sheets. PetIQ now manages budgets for 55 owners in one system, instead of three. The finance team can reforecast quickly and keep audits clean. Vena’s automation and templates improved data quality and reporting speed.
Lechler used Power ON Visual Planner for Power BI to improve sales planning. Before, their team spent four weeks collecting... and validating data from over 50 spreadsheets. Now, the process takes just one week and happens three times a year instead of once. The new system lets more managers join in, cuts manual work, and boosts accuracy. Staff learned the new tool in just one hour, making sales forecasting faster and more reliable.
Stratasys used Aha! to organize product documentation and connect strategy with execution. Before Aha!, the team struggled with scattered files... and lacked standard processes. Aha! gave them one place to manage roadmaps, features, and requirements. The platform improved visibility and made it easy to share updates with stakeholders. Now, Stratasys can align product strategy and move faster to deliver new 3D printing technologies.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Mercury Systems needed a better way to manage requirements for safety-critical products. Their old tool, IBM Rational DOORS, slowed down... their process. They switched to Jama Connect to help over 300 engineers manage 1,200-1,500 requirements per product. Jama Connect offered easier reporting, a simple web interface, and improved traceability. This upgrade supports national security projects and complex engineering needs.
MeisterTask helped Kilen Baltic, a Latvian manufacturer, move from Excel and a complex CRM to a simple digital workflow. The company quickly... onboarded all 20 employees, both in the office and on the factory floor, in just a few days. MeisterTask enabled time tracking, project management, and automation for production and administrative tasks. The platform's email integration and real-time tracking improved oversight and accountability. Kilen Baltic now uses MeisterTask as the backbone for all workflows, supporting continuous growth and efficiency.
Planzone helps Sigmaphi plan and coordinate expert activities for custom product development. The platform lets teams share clear roadmaps and... keep clients updated on every project change. Sigmaphi uses Planzone to manage product portfolios, control risks, and adjust strategies. The tool improves communication with stakeholders and increases client satisfaction. Teams can track project health and use templates to repeat success.
Asana helped FOCUS Bikes boost efficiency and transparency across teams. The company replaced scattered tools with Asana for project management,... integrating Google Workspace and connecting 150 employees and 100 partners. Asana enabled faster product launches, reduced errors, and improved remote work during the pandemic. The platform supported agile workflows, making FOCUS Bikes a role model for digital collaboration in the bike industry.
Airtable helped Schaeffler AG cut content request age by 50%. The company replaced six tools with one unified platform. Global... marketing teams now use Airtable for intake, assignment, asset management, and reporting. AI features speed up campaign concept generation and designer assignments. Teams save hours each week and align content with brand strategy. Schaeffler supports hundreds of users in over 50 countries with this solution.
Manufacturing Success stories in Driving ROI and Results using Contact Center Software solutions
Enviroshake
- Manufacturing
- Small
Chatham, Canada
Dialpad Connect helped Enviroshake go fully remote. The company switched from analog desk phones to Dialpad’s business phone system. Employees... can now transfer calls to external numbers and flip calls between devices. Setup took less than two hours. Enviroshake’s team works from anywhere using any device.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
Avaya Cloud Office helped MEVACO GmbH digitize sales and communications. The company integrated cloud telephony with Salesforce CRM, speeding up... order handling and customer response. Centralized phone systems replaced outdated, decentralized hardware. Sales staff now access customer data instantly, improving support and reducing maintenance costs. Integration with Microsoft 365 and DECT connects all employees across ten locations.
Avaya Cloud Office helped MEVACO GmbH digitize sales and communications. The company integrated cloud telephony with Salesforce CRM, speeding up... order handling and customer response. Centralized phone systems replaced outdated, decentralized hardware. Sales staff now access customer data instantly, improving support and reducing maintenance costs. Integration with Microsoft 365 and DECT connects all employees across ten locations.
Avaya Cloud Office helped MEVACO GmbH digitize sales and communications. The company integrated cloud telephony with Salesforce CRM, speeding up... order handling and customer response. Centralized phone systems replaced outdated, decentralized hardware. Sales staff now access customer data instantly, improving support and reducing maintenance costs. Integration with Microsoft 365 and DECT connects all employees across ten locations.
Manufacturing Success stories in Driving ROI and Results using Business Intelligence solutions
A South African leader in tile and construction adhesives
- Manufacturing
- Medium
South Africa
OQLIS data intelligence platform helped a leading South African tile and construction adhesives manufacturer move from paper-based processes to digital manufacturing. The company connected... all plant machines to a central database and implemented real-time quality tracking. Managers gained instant visibility into production bottlenecks and raw material usage. The solution reduced waste, improved product quality, and increased profitability. Factory staff now monitor KPIs and performance from a single dashboard.
Madsen's Custom Cabinets (1983) Ltd.
- Manufacturing
- Small
Alberta, Canada
Epicor Kinetic and Epicor Prism helped Madsen's Custom Cabinets streamline data and improve remote access. The company unified multiple data... sets into one, making project management easier. Epicor Prism's AI features reduced manual tasks and improved communication. Multilingual support helped their diverse workforce. Meetings became more productive, freeing up high-value staff for strategic work.
RIB SpecLink gave Catalyst Acoustics Group real-time visibility into who specifies their products. They used SpecLink’s reporting tools to track... specifications and identify new project opportunities. The platform helped them target architects and engineers earlier in the sales cycle. With analytics and integration features, they benchmarked against competitors and improved sales and marketing alignment. Catalyst Acoustics Group now uncovers new opportunities and wins more projects with actionable data.
Jitterbit EDI helped NEOM Wellbeing gain full visibility into their sales process. Before, NEOM struggled with a complex, code-heavy EDI... setup that was hard to manage and scale. With Jitterbit, they can now add or modify trading partners and warehouses without outside help. The platform made onboarding new partners quick and easy. NEOM integrated two warehouses and a third-party logistics provider in the U.S., improving their supply chain. The business can now scale faster and manage data flows with ease.
Lechler used Power ON Visual Planner for Power BI to improve sales planning. Before, their team spent four weeks collecting... and validating data from over 50 spreadsheets. Now, the process takes just one week and happens three times a year instead of once. The new system lets more managers join in, cuts manual work, and boosts accuracy. Staff learned the new tool in just one hour, making sales forecasting faster and more reliable.
Lechler used Power ON Visual Planner for Power BI to improve sales planning. Before, their team spent four weeks collecting... and validating data from over 50 spreadsheets. Now, the process takes just one week and happens three times a year instead of once. The new system lets more managers join in, cuts manual work, and boosts accuracy. Staff learned the new tool in just one hour, making sales forecasting faster and more reliable.
Lechler used Power ON Visual Planner for Power BI to improve sales planning. Before, their team spent four weeks collecting... and validating data from over 50 spreadsheets. Now, the process takes just one week and happens three times a year instead of once. The new system lets more managers join in, cuts manual work, and boosts accuracy. Staff learned the new tool in just one hour, making sales forecasting faster and more reliable.
Measuring Help Desk Success in Manufacturing Deployments
Senneca Holdings
- Manufacturing
- Medium
Cincinnati, USA
Help Scout helped Senneca Holdings improve team communication across 5 locations. Before Help Scout, the team used Outlook and struggled... to assign tasks and track customer emails. Help Scout's shared inbox made it easy for over 50 users to stay updated and respond faster. The team quickly learned the platform and now manages customer conversations more efficiently. Features like conversation history and notes help them deliver better support.
Issuetrak helped Max Packaging Solutions move from email and spreadsheets to a centralized help desk. The company supports nine manufacturing... plants and multiple teams with one system. This change improved visibility and made it easier to track and prioritize IT support requests. Manual processes and reporting challenges remain, but the system supports daily operations. Max Packaging values operational clarity over strict KPIs, focusing on shared awareness and steady progress.
Polaris Adventures used Zendesk to handle rapid business growth. The team doubled business yearly and needed scalable customer support and... sales solutions. With Zendesk, agents now manage 30–40% more accounts and maintain a 30-minute average first-reply time. Zendesk's unified platform improved agent productivity and enabled fast onboarding. The solution also supports a B2C subscription model and proactive customer engagement.
HubSpot Sales Hub helped Unipart unify five divisions and centralize all sales data. In just 12 months, Unipart grew its... global sales pipeline from millions to billions. The company improved its Net Promoter Score by 5 points in 2024. Real-time dashboards enabled better forecasting and resource planning. Unipart now manages all customer and sales processes in one platform, supporting global growth.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Delivra helped Beck's Hybrids boost customer engagement and cut unsubscribe rates by 75%. The team saw SMS click-through rates five... times higher than email. Delivra's segmentation tools made it easy to target farmers and resellers with educational content and urgent updates. Switching from Salesforce to Delivra saved time and improved support. Beck's now delivers timely product updates and event notifications using both email and SMS.
Sendoso helped MachiningCloud nearly double its partners for a major e-commerce launch. The company used Sendoso’s direct mail and eGift... platform to reach prospects working from home during the pandemic. Personalized gifts and address confirmation features led to a 345% increase in response rates and a 37% improvement in response times. One campaign closed a $6 million deal, and 71% of all closed sales now include a Sendoso engagement. MachiningCloud’s monthly revenue grew from $1 million per year to $3 million per month.
HubSpot Sales Hub helped Unipart unify five divisions and centralize all sales data. In just 12 months, Unipart grew its... global sales pipeline from millions to billions. The company improved its Net Promoter Score by 5 points in 2024. Real-time dashboards enabled better forecasting and resource planning. Unipart now manages all customer and sales processes in one platform, supporting global growth.
Bloomreach Content helped Kyocera SENCO boost digital engagement. The company saw a 59% increase in total sessions and a 36%... drop in bounce rate. Kyocera SENCO used Bloomreach and SQLI to build a strong online brand and connect with more customers. The new digital experience supports growth in 15 European countries. The solution made it easy to manage content and add products across their site.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Nintex Process Manager helped Marchesini Group map over 100 processes in just 3 months. The company saved more than 2,000... working hours and €200,000 by standardizing and documenting workflows. Process mapping and publishing became three times faster than before. Teams gained better visibility and control over operations. Nintex enabled data-driven decisions and improved cross-department collaboration.
Pickit helped Mustad centralize over 13,000 brand assets for easy access. Before Pickit, Mustad used many tools and email to... share files, which was slow and confusing. Now, employees and partners can find and share content in one place. Pickit integrates with SharePoint and Office, making it simple to keep presentations and brand materials up to date. Mustad saves time, ensures brand consistency, and can track asset usage with Pickit Insights.
Canto helped Beaphar save over 1,200 hours each year by centralizing digital assets for teams in 86 countries. Designers gained back... 25% of their time, focusing more on creative work and less on manual asset distribution. Sales and customer service teams now access up-to-date marketing materials in minutes, not hours. Canto's portals and templates improved brand consistency and made sharing assets with partners simple. Beaphar now operates with greater efficiency and stronger global brand control.
Canto helped Beaphar save over 1,200 hours each year by centralizing digital assets for teams in 86 countries. Designers gained back... 25% of their time, focusing more on creative work and less on manual asset distribution. Sales and customer service teams now access up-to-date marketing materials in minutes, not hours. Canto's portals and templates improved brand consistency and made sharing assets with partners simple. Beaphar now operates with greater efficiency and stronger global brand control.
MaintainX helped Cardinal Glass LG cut unplanned downtime by about 60%. The team completed 70% more preventive maintenance work orders... year over year. On-time work order completion rose by 14%. Audit prep time dropped by an average of six hours. The mobile-first CMMS platform made it easy for staff to report and track maintenance. Cardinal Glass LG now has better visibility and faster response times for maintenance tasks.
Alp Aviation used Iron Mountain InSight Content Management to digitise over 100 manual processes. The company faced production delays due... to paper-heavy workflows and a remote workforce. Iron Mountain's solution unified operations, improved visibility, and integrated with existing systems. Alp Aviation saw faster document access, fewer lost forms, and better production efficiency. The new digital workflows helped inspectors complete quality checks on time and reduced errors.
Brandfolder helped Fairline Yachts save 10% of their weekly workload. The marketing, sales, and product design teams now find assets... quickly. Brandfolder replaced an outdated, custom DAM tool that was hard to use and expensive to maintain. The platform lets teams and 54 global dealerships access up-to-date content easily. Sales teams use Brandfolder at events to share product info instantly. Fairline Yachts also reduced marketing costs by switching to Brandfolder.
Frontify helped Alfa Laval unify its global brand across 100+ countries. The company replaced static PDF guidelines with a centralized... brand hub and interactive templates. Over 3,500 users accessed the platform, with 80,000 assets downloaded and 130,000 visits in eight months. Teams now create consistent, on-brand content faster, without needing design software. This improved brand consistency and saved time and costs for Alfa Laval.
Socialinsider helped Mitsubishi Electric improve their social media strategy. The marketing team used Socialinsider to get detailed analytics and competitive... insights. They saved time by tagging and grouping posts and building tailored reports. Weekly and monthly reports gave them a clear view of their market performance. The team used these insights to adjust campaigns and saw significant improvement.
Facelift helped Schott AG manage its global social media presence. Schott used Facelift to centralize operations and keep brand messaging... consistent. The platform made it easier for teams to work together and track engagement. With Facelift Data Studio, Schott gained deep analytics and competitor insights. Schott saw cost savings, better efficiency, and higher engagement rates. The company improved brand perception and internal communication.
Henkel Adhesive Technologies
- Manufacturing
- Very Large
Düsseldorf, Germany
Valona’s market intelligence software helped Henkel Adhesive Technologies centralize and automate market insights. Employees now access tailored news alerts and... reports, replacing manual searches and SharePoint storage. The platform improved efficiency, reduced manual work, and enabled continuous feedback from users. Weekly collaboration with Valona’s team further optimized intelligence processes. Henkel’s market intelligence team now delivers faster, more relevant insights to business units worldwide.
Vimec used SentiOne Automate to launch a website chatbot for sales and support. The chatbot reached 8,000 users during the... proof of concept. 10.4% of users showed interest in buying and joined the sales pipeline. The chatbot earned a 4.5 out of 5 NPS score. Vimec plans to expand the chatbot to more markets and add support for technicians.
HubSpot Sales Hub helped Unipart unify five divisions and centralize all sales data. In just 12 months, Unipart grew its... global sales pipeline from millions to billions. The company improved its Net Promoter Score by 5 points in 2024. Real-time dashboards enabled better forecasting and resource planning. Unipart now manages all customer and sales processes in one platform, supporting global growth.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Sociality. io helped Evyap, a global FMCG company, streamline digital marketing workflows. The platform reduced manual reporting and improved collaboration...between teams and agency partners. Evyap used Sociality.io to manage content planning, reporting, and competitor analysis in one place. This led to faster onboarding, better time management, and more efficient digital operations. Sociality.io supported Evyap’s push for AI-driven marketing and sustainable growth.
Manufacturing Clients Speak: The Impact of deploying Sales Intelligence solutions
Syngenta
- Manufacturing
- Very Large
Basel, Switzerland
OneMagnify built a secure portal and support center for Syngenta. The new platform let thousands of retail partners report grower... point-of-sale and inventory data. This improved data accuracy and reduced fraud. Syngenta onboarded thousands of partners and now processes millions of transactions each year. The solution made incentive programs easier and built stronger retailer relationships.
JSW Neosteel wanted to boost brand awareness in Karnataka. They worked with BuzzOmni to run a 3-month outdoor advertising campaign.... Large billboards in high-traffic areas showed a single message in Kannada. BuzzOmni used a site visualizer tool to help JSW track coverage. The campaign made JSW Neosteel a top brand in the region and improved brand recall.
Draup's AI talent intelligence helped Klöckner Pentaplast secure niche talent in sustainable packaging. The platform mapped skill pools and evaluated... global locations for workforce planning. Peer benchmarking guided hiring and skills focus. Draup enabled faster, data-driven decisions for talent sourcing. Klöckner Pentaplast improved hiring in data-scarce regions and strengthened its competitive edge.
Lusha helped Acecraft, a Bangalore-based uniform manufacturer, close a five-year sales target in just three attempts. The sales team achieved... 150% ROI, 95% contact accuracy, and a 90% meeting show rate. Before Lusha, salespeople struggled to reach decision-makers and never met their goals. With Lusha, they consistently hit targets and secured monthly purchase orders. The CEO credits Lusha for transforming prospecting from years of frustration to easy, repeatable success.
Pobuca helped ELVIOMEX boost team productivity and collaboration. ELVIOMEX needed a modern, user-friendly system for its distributed workforce. The solution... provided a single workspace with chat, file sharing, and video meetings. The tool worked on mobile devices and integrated with other systems. ELVIOMEX now manages communication and teamwork with just one tool.
CMP Advanced Mechanical Solutions
- Manufacturing
- Medium
Châteauguay, Canada
Tresorit helped CMP Advanced Mechanical Solutions replace outdated FTP servers and insecure email attachments. CMP needed secure, fast, and easy... file sharing for large CAD files with clients and partners. Tresorit provided end-to-end encryption, multi-factor authentication, and seamless integration with production systems. CMP saw an 80-90% reduction in administrative workload for data sharing. The platform enabled real-time updates and secure collaboration across departments and with external partners.
eLogger helped Sappi replace paper logbooks with a digital logbook system. Sappi needed a fast, searchable way to store and... share shift information across its mills. eLogger made it easy for staff to find historical data and communicate in real time. The system is simple to use and customizable for each department. Sappi now saves time and money, using eLogger as its main communication tool for daily operations.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
ShoutOUT Labs built a loyalty platform for DSI Tyres, a leading tyre manufacturer in Sri Lanka. DSI Tyres needed to... automate customer engagement and reward loyal buyers. The old system used postcards and manual data entry, which was slow and costly. The new platform lets customers join the loyalty club by texting a code from their tyre. They get instant digital rewards and can refer friends for more points. The system tracks customer activity, segments users, and provides real-time analytics for campaign management.
Loylogic helped Agriplus, an international agricultural machinery manufacturer, launch a branded loyalty commerce platform. The goal was to retain top... customers and expand into new markets. Loylogic provided full growth marketing services, including planning, execution, and optimization. The platform enabled seamless launches in countries from France to Australia. Local and international reward suppliers were integrated for a tailored experience.
A global manufacturer in electrical power management & automation systems
- Manufacturing
- Medium
360insights helped a global electrical manufacturer boost reseller engagement with a multi-layered incentive program. The program used points-based rewards, targeted... promotions, and incentivized learning to drive participation. Resellers in the program ordered 1.23 times more, bought 1.87 times more often, and carried 1.82 times more product categories. Participants generated 6.04 times the revenue of non-participants. The strategy made the manufacturer a top choice for resellers and increased channel loyalty.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Pobuca helped ELVIOMEX boost team productivity and collaboration. ELVIOMEX needed a modern, user-friendly system for its distributed workforce. The solution... provided a single workspace with chat, file sharing, and video meetings. The tool worked on mobile devices and integrated with other systems. ELVIOMEX now manages communication and teamwork with just one tool.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
TrueContext helped Ingersoll Rand move from paper-based to digital field service processes. The company manages 14,000 assets in the UK... and installs about 150 new systems each month. TrueContext enabled real-time updates, eliminated lost paperwork, and improved communication between engineers and head office. Employee engagement and customer satisfaction increased. Engineer efficiency improved due to better process accuracy and document management.
Betty Blocks helped CleanAir by Baker automate 80% of planning activities. The company replaced manual, paper-based workflows with a digital... back office and mobile app. Technicians now capture data on-site, reducing errors and duplicate work. Service speed doubled after digitizing operations. Employees can update the system themselves as citizen developers.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Icertis helped Vaillant, a global heating and cooling provider, centralize contract data and automate workflows. Manual contract processes caused delays... and risk. With Icertis, Vaillant integrated contract management with SAP and DocuSign, digitized 5,000 legacy contracts, and improved supplier data consistency. The new system increased contract visibility, reduced risk, and sped up deal closure. Vaillant now executes contracts faster and aims to boost profitability through better contract management.
A global premium petfood manufacturer
- Manufacturing
- Large
Aavenir RFPflow helped a global premium petfood manufacturer automate its RFQ and sourcing process. The company replaced manual emails and... Excel sheets with a digitized, AI-powered solution. This led to an 80% increase in efficiency for RFQ setup and 100% transparency from planning to execution. The tool enabled real-time updates, historical data access, and flexible awarding at the ingredient level. All sourcing data is now consolidated, making vendor selection faster and more accurate.
A global premium petfood manufacturer
- Manufacturing
- Large
Aavenir RFPflow helped a global premium petfood manufacturer automate its RFQ and sourcing process. The company replaced manual emails and... Excel sheets with a digitized, AI-powered solution. This led to an 80% increase in efficiency for RFQ setup and 100% transparency from planning to execution. The tool enabled real-time updates, historical data access, and flexible awarding at the ingredient level. All sourcing data is now consolidated, making vendor selection faster and more accurate.
JAGGAER helped Belimo Automation AG digitize direct procurement. Nearly 100% of purchase orders now go through the platform. Manual work... dropped, letting buyers focus on strategy. Belimo gained 360-degree supplier visibility, including risk and ESG insights. The platform supports category management and continuous improvement in procurement.
CobbleStone Contract Insight helped CentroMotion manage rapid growth and avoid document mismanagement. The company needed a centralized contract management system... to prevent missed deadlines and disorganization. CobbleStone provided a scalable platform with custom reporting and tailored fields. Leadership can now quickly find key contracts and pull relevant data. CentroMotion saw a positive change in their processes after implementation.
Livestorm helped Ahlstrom-Munksjö modernize its marketing for the abrasives business. The team launched two major digital initiatives, reaching over 700... global attendees in one year. They ran 63 private webinar sessions with 400 qualified attendees from 28 countries. The DediCOATED 3.0 virtual trade show drew 337 participants from 35 countries in two weeks. Livestorm's customizable emails and Q&A features enabled interactive, targeted content delivery to a niche audience.
Dialpad Connect helped Enviroshake go fully remote. The company switched from analog desk phones to Dialpad’s business phone system. Employees... can now transfer calls to external numbers and flip calls between devices. Setup took less than two hours. Enviroshake’s team works from anywhere using any device.
Moxo helped FLEX Racing automate workflows and boost efficiency. Before Moxo, FLEX Racing managed orders manually with spreadsheets and calls.... This slowed them down and made scaling hard. With Moxo, they set up automated processes and task delegation. FLEX Racing increased order capacity by 150% without hiring more staff. The team now handles up to 150 clients at once, with less manual work.
Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
Digital Samba for Webinars helped D-Link boost their average webinar attendance. D-Link needed a professional web conferencing tool for sales... and product launches. The platform was easy to use and required no downloads or network changes. D-Link’s sales team quickly adopted the software for training and partner updates. The solution enabled instant communication with hundreds of users and improved sales process analysis. D-Link saved time and money while supporting a global team of over 500 people.
Manufacturing Success stories in Driving ROI and Results using Talent Management solutions
Moxa
- Manufacturing
- Large
Taipei, Taiwan
LearnUpon helped Moxa deliver digital employee training to 1,400+ staff across four continents. Moxa replaced an outdated LMS with LearnUpon... to support mobile learning and global scalability. Employees now access compliance, onboarding, and professional development courses from any device. Gamification and interactive content increased engagement, with 48,000+ learning minutes logged in a six-week campaign. The new system standardized training, reduced instructor needs, and improved feedback from employees.
JSW Neosteel wanted to boost brand awareness in Karnataka. They worked with BuzzOmni to run a 3-month outdoor advertising campaign.... Large billboards in high-traffic areas showed a single message in Kannada. BuzzOmni used a site visualizer tool to help JSW track coverage. The campaign made JSW Neosteel a top brand in the region and improved brand recall.
Euro Caps used the Appical onboarding app to replace a static e-learning system. The new app offers tailored onboarding tracks... for office and production staff. Engagement rose sharply, with more new hires completing onboarding. HR saved time by automating welcome messages and reducing manual follow-up. Employees now feel more welcome and confident on their first day. The onboarding process is more personal, accessible, and aligned with company culture.
SAVIOM helped Siemens AG move away from inefficient Excel-based resource planning. The company needed better workforce utilization tracking and future... resource forecasting. After adopting SAVIOM ERM, Siemens scheduled over 300 resources across four countries. Managers quickly learned the tool, reducing scheduling conflicts and improving productivity. SAVIOM’s features like color-coded heatmaps and timesheet analysis enabled smarter, data-driven decisions.
Manufacturing Success stories in Driving ROI and Results using Security solutions
Barrett Steel
- Manufacturing
- Medium
Bradford, UK
Barrett Steel used Delinea Secret Server to improve control over privileged access to its data. The company moved from a... legacy system to a modern PAM solution to secure both on-premises and cloud environments. Secret Server enabled granular access control, full auditing, and integration with two-factor authentication and hardware security modules. The solution extended beyond IT, with 30 licenses used across departments including finance and development. Barrett Steel strengthened its data security and compliance with this deployment.
OpenLM helped MKS Instruments, Inc. optimize engineering software license usage across 20 global sites. The company used OpenLM to monitor... applications like Ansys, Matlab, Solidworks, and Creo for about 500 users. OpenLM's reports showed that existing licenses were underutilized, preventing a planned 28% increase in CAD seats and reducing unnecessary spending. The dashboard made it easy to track license usage and avoid denials. MKS Instruments found the software intuitive and deployed it quickly without outside help.
Flexera helped Danfoss manage software vulnerabilities as third-party app use grew. Danfoss needed better security than their Microsoft suite alone... could provide. Flexera integrated with Microsoft SCCM, making patch management easier and faster. Danfoss could now map vulnerabilities and monitor insecure software with one solution. The company improved efficiency and cost effectiveness while meeting strict industry regulations.
Signify (Philips Hue division)
- Manufacturing
- Very Large
Eindhoven, Netherlands
Auth0 helped Philips Hue, a division of Signify, migrate millions of user accounts with no disruption. The company reduced identity... and access management maintenance by 80%. Integration of new IAM features is now 4-5 times faster. Auth0 enabled secure single sign-on, multi-factor authentication, and universal device management. Philips Hue now focuses more on R&D and user experience, not IAM support.
Yonezawa Engineering Asia (Thailand) Co., Ltd.
- Manufacturing
- Medium
Bangkok, Thailand
Sansan helped Yonezawa Engineering Asia (Thailand) save 2. 5 hours of work time per day by digitizing business card management....The company centralized customer contact data, making it easy for sales staff to access information from anywhere. Sansan's support for 11 languages and strong local support were key factors in adoption. Sales activity tracking and reporting features improved team efficiency and reduced reliance on individual staff. The solution enabled better collaboration and streamlined sales operations during remote work.
HelloLeads CRM helped Emerson Mexico solve lead management and sales conversion challenges. The team used HelloLeads to gather all leads... in one place and track them easily. The mobile app and reminders improved follow-ups and customer response times. Emerson Mexico saw better sales team management and created a valuable database of potential customers. The CRM's analytics and integrations supported data-driven decisions and efficient sales operations.
MMIT helped AkzoNobel improve data management across multiple business units. In the Marine division, MMIT integrated vessel data to enable... predictive maintenance and boost customer engagement. For Decorative Paints, MMIT standardized and consolidated CRM data, improving marketing and decision-making. In Protective Coatings, MMIT cleansed and unified data from several systems, raising data quality. Enhanced lead generation and market analysis increased sales opportunities and market share. AkzoNobel now benefits from better data governance and a stronger market position.
NanaWall used 6sense to improve its account-based marketing. The team captured more data about website visitors and ad engagement. 6sense... helped them target ads better and build dynamic segments. NanaWall could now see which accounts viewed ads, even if they didn’t click. The sales team used these insights for more focused outreach. NanaWall broke down barriers to reach more buyers and unite sales and marketing.
Manufacturing Clients Speak: The Impact of deploying E-Commerce Software solutions
TarpsNow
- Manufacturing
- Small
St. Joseph, USA
TargetBay BayReviews helped TarpsNow collect over 210 new product reviews in just 60 days. The switch from Yotpo led to... a 4.5x increase in reviews and an 18% rise in organic traffic. TarpsNow also saw a 2% improvement in website conversions. Rich snippets and Q&A features boosted search visibility and user engagement. More reviews built trust and helped TarpsNow grow online sales.
DynamicWeb PIM helped Bagges manage product data better. Before, Bagges struggled to keep product information consistent across channels. Now, all... product data is stored in one place and integrates with their ERP system. This makes it easier to update and enrich product details. Sales teams can always access correct and up-to-date information. The new system saves time and reduces errors for Bagges.
Zuora’s billing system helps Schneider Electric shift to a recurring revenue model. Schneider can now launch new offers and enter... more markets. The system gives flexible billing and supports many currencies. Sales and support teams access all subscriber data in one CRM. Schneider gains more predictable revenue and improved process efficiency. Zuora’s Salesforce integration keeps business running smoothly during change.
Zuora’s billing system helps Schneider Electric shift to a recurring revenue model. Schneider can now launch new offers and enter... more markets. The system gives flexible billing and supports many currencies. Sales and support teams access all subscriber data in one CRM. Schneider gains more predictable revenue and improved process efficiency. Zuora’s Salesforce integration keeps business running smoothly during change.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Superior Lithographics used Zavanta SOP software to replace paper binders for policies and procedures. The company needed a better way... to manage documents and support lean manufacturing. Zavanta helped them standardize processes and improve quality control. Audits became easier because all documents were online and up to date. The team now tracks quality metrics and investigates complaints to improve procedures. Over 300 process documents are managed in Zavanta, supporting continuous improvement.
A leading global manufacturing organization (EMEA)
- Manufacturing
- Very Large
Syniti helped a leading global manufacturer migrate hundreds of legacy systems to SAP S/4HANA. The company unified its IT and... business processes across 170+ markets. With improved data quality and governance, the organization increased balance sheet profit by 30% and P&L profit by 50%. Better data enabled smarter inventory management and reduced logistics costs. The company now operates as an integrated global enterprise, accelerating time to market and ensuring regulatory compliance.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
SurveySparrow helped Gyptech boost response rates and improve process efficiency. Gyptech used SurveySparrow to collect real-time customer feedback with NPS... surveys. The platform's user-friendly interface made it easy to set up and use across departments. Gyptech quickly identified and resolved customer concerns, leading to higher satisfaction. The company now plans to expand SurveySparrow to all locations.
SurveySparrow helped Gyptech boost response rates and improve process efficiency. Gyptech used SurveySparrow to collect real-time customer feedback with NPS... surveys. The platform's user-friendly interface made it easy to set up and use across departments. Gyptech quickly identified and resolved customer concerns, leading to higher satisfaction. The company now plans to expand SurveySparrow to all locations.
SurveySparrow helped Gyptech boost response rates and improve process efficiency. Gyptech used SurveySparrow to collect real-time customer feedback with NPS... surveys. The platform's user-friendly interface made it easy to set up and use across departments. Gyptech quickly identified and resolved customer concerns, leading to higher satisfaction. The company now plans to expand SurveySparrow to all locations.
Manufacturing examples of Driving Business Value with Live Chat
HSS Hire
- Manufacturing
- Large
Manchester, UK
HSS Hire used Comm100 Live Chat and AI Chatbot to boost sales and improve customer support. They switched from other... vendors to Comm100 for its easy, code-free setup. With Comm100, 27-30% of live chats now convert into sales. The chatbot handles common questions, freeing agents to focus on sales. HSS Hire also integrated social channels for faster responses. Over 31,000 chats were resolved by the bot in 2021.
HSS Hire used Comm100 Live Chat and AI Chatbot to boost sales and improve customer support. They switched from other... vendors to Comm100 for its easy, code-free setup. With Comm100, 27-30% of live chats now convert into sales. The chatbot handles common questions, freeing agents to focus on sales. HSS Hire also integrated social channels for faster responses. Over 31,000 chats were resolved by the bot in 2021.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Manufacturing Clients Speak: The Impact of deploying CPQ solutions
Madsen's Custom Cabinets (1983) Ltd.
- Manufacturing
- Small
Alberta, Canada
Epicor Kinetic and Epicor Prism helped Madsen's Custom Cabinets streamline data and improve remote access. The company unified multiple data... sets into one, making project management easier. Epicor Prism's AI features reduced manual tasks and improved communication. Multilingual support helped their diverse workforce. Meetings became more productive, freeing up high-value staff for strategic work.
Zuora’s billing system helps Schneider Electric shift to a recurring revenue model. Schneider can now launch new offers and enter... more markets. The system gives flexible billing and supports many currencies. Sales and support teams access all subscriber data in one CRM. Schneider gains more predictable revenue and improved process efficiency. Zuora’s Salesforce integration keeps business running smoothly during change.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
A global premium petfood manufacturer
- Manufacturing
- Large
Aavenir RFPflow helped a global premium petfood manufacturer automate its RFQ and sourcing process. The company replaced manual emails and... Excel sheets with a digitized, AI-powered solution. This led to an 80% increase in efficiency for RFQ setup and 100% transparency from planning to execution. The tool enabled real-time updates, historical data access, and flexible awarding at the ingredient level. All sourcing data is now consolidated, making vendor selection faster and more accurate.
Nintex Process Manager helped Marchesini Group map over 100 processes in just 3 months. The company saved more than 2,000... working hours and €200,000 by standardizing and documenting workflows. Process mapping and publishing became three times faster than before. Teams gained better visibility and control over operations. Nintex enabled data-driven decisions and improved cross-department collaboration.
QuotaPath helped Augury cut commission processing time by 66%. The team now saves 25 days each quarter on manual work.... Augury moved from spreadsheets to automated compensation management. Reps gained clear visibility into earnings and forecasting. The platform scaled easily as Augury grew. Support from QuotaPath was fast and knowledgeable.
Groupe Atlantic used Vistex with S/4HANA to simplify and automate its claims and pricing process. The company managed around 300,000... claim lines per year across three business units. The Vistex module integrated CRM data, automated credit note generation, and improved data reliability. Users gained more control and customization options, while customers continued to receive transparent service. The project benefited from strong support from SAP and Vistex teams.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Top Stories in Manufacturing about adoption of Field Sales software
4K Paints
- Manufacturing
- Medium
Kolkata, India
4K Paints used Delta Sales App to solve problems with tracking their field employees. Before, they relied on WhatsApp for... live location sharing, which caused issues. With Delta Sales App, they now track employee locations in real time and monitor party visits. The app also helps with auto attendance and leave management. Support from the Delta Sales App team is fast and reliable, with quick responses to queries.
Badger Maps helped Trimax Mowing Systems boost HubSpot CRM usage by 5 to 10%. The sales team now plans routes... faster and meets more customers each week. Real-time HubSpot integration cut down on admin work and errors. Trimax saves time and fuel with optimized routes. The team finds new leads and updates data from the field. Customer support from Badger Maps is fast and helpful.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Manufacturing Success stories in Driving ROI and Results using Content Marketing solutions
Teijin Aramid
- Manufacturing
- Large
Arnhem, Netherlands
Teijin Aramid used Foleon to solve challenges with content creation during a major rebranding. The company struggled with slow design... processes, inconsistent branding, and static PDFs that failed to engage audiences. Foleon's Professional Services team provided training and support, helping Teijin Aramid quickly implement new brand guidelines and create interactive, visually appealing content. As a result, Teijin Aramid doubled both unique visitors and document visits, improved content quality, and achieved stronger brand consistency across all materials.
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Xerox IT Solutions helped OMNI Systems set up a 60,000 sq. ft. facility in just six weeks. The project included... new IT hardware, software, and a scalable help desk for over 250 employees. Xerox implemented a cloud-based disaster recovery tool and 24/7 network support. OMNI Systems cut costs by 21% and improved network stability. The company now supports rapid growth and expansion across multiple sites.
Innova Group used Rocketseed email branding to boost sales and educate clients about new products. On the first day, a... sale covered six months of license fees. The team relies on Rocketseed to promote innovations and cross-sell opportunities in daily emails. Banner clicks drive ongoing sales conversions. Email branding helps Innova Group stand out in crowded inboxes.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Litmus helped Emerson’s Comfort Control marketing team improve their email process. The team saw a 21% increase in workflow efficiency... and a 68% drop in email error rate. Email production and review time fell by 70%. Litmus automated testing, centralized feedback, and provided analytics. Emerson now sends high-quality emails faster and with fewer errors.
글로본 제조 시스템 (Glovon Manufacturing System)
- Manufacturing
- Medium
South Korea
Samsung SDS helped Glovon Manufacturing System move their MES to the public cloud. The goal was to support business growth... and improve system stability. The new cloud solution replaced on-premise servers. This made management easier and improved performance. Glovon can now handle more business with less risk.
Klue helped Domino Printing Sciences boost their competitive win rate by 17 points. The company integrated Klue, Showpad, and Salesforce... to automate and centralize competitive intelligence. Sales teams now access up-to-date battlecards and insights directly in their workflow. Domino tracks over 150 competitors and supports nearly 500 global sellers. Average deal size increased by 16% after adopting the new workflow.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
ExpandIT helped CK Power move from pen and paper to digital time registration. Field data now syncs instantly, letting them... invoice faster and plan jobs better. Service technicians use a mobile app to access job details and update progress. The planning tool's map feature helps assign the closest technician to each job. CK Power reduced errors, increased efficiency, and improved earnings with ExpandIT.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Nintex Process Manager helped Marchesini Group map over 100 processes in just 3 months. The company saved more than 2,000... working hours and €200,000 by standardizing and documenting workflows. Process mapping and publishing became three times faster than before. Teams gained better visibility and control over operations. Nintex enabled data-driven decisions and improved cross-department collaboration.
Rolustech delivered a customized SugarCRM solution for CETEC Group. CETEC needed better management of its dealership network and business operations.... Rolustech added features for multi-currency quotes and improved security. The new CRM helped CETEC manage pricing and sales pipelines more efficiently. CETEC reported higher efficiency and satisfaction with the tailored platform.
Truein helped Schindler Group automate attendance for over 10,000 contract staff across multiple sites. Manual processes for attendance, cost center... management, and shift planning were replaced with Truein’s face-recognition kiosks and centralized controls. The solution enabled accurate attendance capture, streamlined contractor management, and simplified payroll processing. Schindler improved transparency, reduced reconciliation issues, and increased staff productivity. Automated reporting and policy enforcement made compliance and salary processing easier.
ActivTrak helped Parts ASAP achieve a 122X ROI and $6. 82 million in benefits. The company used ActivTrak to track...productivity, reduce unproductive time by 42%, and add 12,000 productive hours per month. ActivTrak also improved security and streamlined technology use after multiple acquisitions. Managers used insights to coach employees and boost engagement. Parts ASAP integrated ActivTrak with HR and Power BI for better reporting.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Magentrix PRM helped Bühler resolve channel conflict and improve partner retention. Before, partners struggled with slow email-based processes and lacked... deal visibility. With Magentrix, partners now access documents, register leads, and track opportunities easily. Bühler saved 30 hours per month on opportunity tracking and 3 hours per month on document sharing. Partner satisfaction and engagement increased, and partner news and training are now delivered faster. The platform's dashboards and analytics give Bühler better insight into partner activity.
Manufacturing examples of Driving Business Value with Digital Signage
Elvia PCB Group
- Manufacturing
- Medium
Coutances, France
Xibo digital signage helped Elvia PCB Group improve internal communications. Before Xibo, many employees could not get updates because they... had no email access. Xibo displays now share real-time production updates and company news across three facilities. This makes it easier for teams to see urgent tasks and plan for issues. The group reports higher communication efficiency and expects fewer production delays.
Southwire used Enplug to unify internal communications across its manufacturing facilities. The company connected about 150 digital signage displays to... share timely updates and safety information. Enplug enabled single sign-on and streamlined content management for both company-wide and local facility content. Employees now see professional video content, CEO updates, and health and safety messages daily. Southwire reports cost savings and improved usability with Enplug.
Avery Dennison’s apparel division used GWI’s custom research to reach 2. 9 million people across 50 countries. They needed reliable,...apparel-specific consumer insights to shape retail strategy and respond to fast-changing trends. GWI provided harmonized audience data and bespoke surveys in key markets, helping Avery Dennison understand digital engagement, sustainability, and post-purchase behavior. The resulting white paper boosted their credibility and press coverage, while custom insights helped win new business and deepen customer trust.
Supermetrics helped Ansell centralize marketing data from global teams. They built a unified dashboard to track the full customer journey... from click to revenue. This cut data analysis time from weeks to days or hours. Teams now benchmark campaigns and spot issues faster. The solution supports AI and predictive analytics. Ansell can now shorten sales cycles and improve operational efficiency.
Manufacturing examples of Driving Business Value with SEO
Sealed Air
- Manufacturing
- Very Large
Charlotte, USA
Sealed Air used Conductor's SEO Platform to boost their digital marketing. They needed to reach new customers with unbranded, educational... content. Their goal was to attract qualified traffic, not just any visitors. Conductor helped them build a global keyword strategy and improve their web content. The platform's user-friendly interface and strong onboarding support made a big difference. Sealed Air valued the ability to customize views and integrate other analytics tools.
HawkSearch helped Misumi USA solve data quality issues and improve search results. Misumi used Smart Search and Recommendations to make... it easier for users to find products. The company saw an 18% increase in click-through rate. Conversions grew by over 80%. These changes made the browsing experience better and boosted sales.
Manufacturing examples of Driving Business Value with Sales Analytics
Sealed Air
- Manufacturing
- Very Large
Charlotte, USA
Mediafly helped Sealed Air consolidate four content libraries into one. The company achieved 90% user adoption in just two months.... Sellers saw a 13% increase in engagement per user. Mediafly’s platform enabled a shift from product pitching to value selling. Sealed Air improved productivity and campaign execution with streamlined workflows. Teams launched new products and campaigns more effectively.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Ibexa powered Tyczka Energy's new extranet and website relaunch. The solution connects to SAP, letting customers order gas, manage invoices,... and report meter status online. Business and private customers can access services anytime, improving convenience. The integration automates business processes and reduces costs. Service staff use new tools to support and advise customers more efficiently.
Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
Manufacturing Clients Speak: The Impact of deploying SMS Marketing solutions
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
SMS-iT's Agentic AI helped Industrial Corp cut costs by 60% and boost efficiency by 45%. The AI platform monitors production... lines in real time and predicts maintenance needs. It also optimizes resource allocation and automates quality control. Product quality reached a 99.2% score, and downtime dropped by 85%. Material waste fell by 70%, and production cycles became 30% faster.
Yamaha used the Inriver PIM platform to unify product data across global divisions. Managing thousands of SKUs with spreadsheets was... slow and error-prone. Inriver automated workflows and centralized product information. Dealers now get accurate, real-time data from one source. Yamaha improved speed to market and dealer collaboration. The solution advanced their global "One Yamaha" vision.
Pobuca helped ELVIOMEX boost team productivity and collaboration. ELVIOMEX needed a modern, user-friendly system for its distributed workforce. The solution... provided a single workspace with chat, file sharing, and video meetings. The tool worked on mobile devices and integrated with other systems. ELVIOMEX now manages communication and teamwork with just one tool.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Magentrix PRM helped Bühler resolve channel conflict and improve partner retention. Before, partners struggled with slow email-based processes and lacked... deal visibility. With Magentrix, partners now access documents, register leads, and track opportunities easily. Bühler saved 30 hours per month on opportunity tracking and 3 hours per month on document sharing. Partner satisfaction and engagement increased, and partner news and training are now delivered faster. The platform's dashboards and analytics give Bühler better insight into partner activity.
Manufacturing Clients Speak: The Impact of deploying Demand Generation solutions
Trane Technologies
- Manufacturing
- Very Large
USA
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
HubSpot Sales Hub helped Unipart unify five divisions and centralize all sales data. In just 12 months, Unipart grew its... global sales pipeline from millions to billions. The company improved its Net Promoter Score by 5 points in 2024. Real-time dashboards enabled better forecasting and resource planning. Unipart now manages all customer and sales processes in one platform, supporting global growth.
Manufacturing examples of Driving Business Value with Personalization
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
STIHL used Ambassify to help its 45,000 resellers share branded content. Before Ambassify, resellers struggled to create their own posts... and messaging. With Ambassify, STIHL provides ready-made, customizable content for resellers to share on social media. This keeps messaging consistent and saves time. After one year, STIHL saw a 71% reseller conversion rate and 967,861 potential reach on Facebook.
Siemens used Onclusive to improve their media relations and communications strategy. They needed to build relationships with technology journalists and... shift brand perception from engineering to technology. Onclusive helped Siemens target the right journalists, track pitch effectiveness, and measure engagement. Siemens used real-time data to adjust their PR campaigns and highlight their AI and IoT solutions. The platform made it easy for Siemens to manage media contacts and automate PR tasks.
Manufacturing Clients Speak: The Impact of deploying Endpoint Security solutions
OMRON
- Manufacturing
- Very Large
Kyoto, Japan
OMRON used AWS to build a high performance computing (HPC) environment for its R&D teams. The company reduced HPC environment... setup time from months to just 5 minutes. Researchers now access scalable computing resources for machine learning and CAE analysis. This shift removed bottlenecks, cut analysis periods from weeks to half a day, and improved research speed. OMRON also enhanced security and simplified resource allocation with a custom web front end.
Top Stories in Manufacturing about adoption of Bot Platform software
Noritz
- Manufacturing
- Large
Kobe, Japan
DataRobot helped Noritz, a major Japanese manufacturer, cut data review time by 70% using predictive and generative AI. The Noritz Diagnostics... AI Assistant standardizes field engineer data, classifies breakdowns, and recommends fixes. This solution lets engineers resolve issues faster and boosts customer satisfaction. The AI Assistant also helps less experienced engineers learn from experts. Noritz plans to expand the tool to new products and regions.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Manufacturing Clients Speak: The Impact of deploying Event Management solutions
Siemens Electrical Products Business, North America
- Manufacturing
- Very Large
Grand Prairie, USA
Brightly's Asset Essentials and Origin helped Siemens Electrical Products digitize asset management across 7 US plants, soon expanding to 12 in North America. Within eight months,... Siemens achieved a 90% adoption rate for labor hour tracking and downtime recording, and 70% for field action logging. The software gave Siemens immediate visibility into all equipment, simplified capital planning, and improved funding requests. Leaders now use real-time data to prioritize asset replacements and drive cross-departmental collaboration. Siemens expects increased output by proactively addressing equipment downtime and replacement needs.
NanaWall used 6sense to improve its account-based marketing. The team captured more data about website visitors and ad engagement. 6sense... helped them target ads better and build dynamic segments. NanaWall could now see which accounts viewed ads, even if they didn’t click. The sales team used these insights for more focused outreach. NanaWall broke down barriers to reach more buyers and unite sales and marketing.
Top Stories in Manufacturing about adoption of Advertising software
Wind River
- Manufacturing
- Large
Alameda, USA
Intentwise Explore helped Wind River improve its ad strategy. The company used Amazon Marketing Cloud to see that over 60%... of DSP ad viewers also saw sponsored ads. Wind River built key audience segments and targeted high-intent shoppers. This led to an 80.2% increase in new-to-brand revenue and a 30.6% rise in sponsored ad revenue. Total sales grew by 8.95% year over year. ACOS also improved slightly.
SaleCycle helped BRP Group recover $500,000 in revenue in 12 months by addressing cart abandonment. BRP Group struggled to identify... and retarget anonymous website visitors. SaleCycle's identity resolution and re-engagement tools enabled BRP to reach over 62% of non-logged-in users. The solution led to a 4.31% revenue uplift. BRP Group now captures more visitor data and boosts retargeting opportunities.
giosg Live Chat and Interaction Builder helped Rittal UK Ltd improve online customer service. Customers found it hard to navigate... the website and get product info. The chat service now guides users and connects them to technical experts. A button-based bot automates navigation and feedback collection. Rittal UK’s chat now gets a 10/10 average customer rating. Agents can help faster and share product links easily.
How Social CRM is Delivering ROI for Manufacturing Leaders
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Manufacturing Success stories in Driving ROI and Results using Other Demand Generation solutions
Pittini Group
- Manufacturing
- Large
Udine, Italy
Pittini Group used Advanced Custom Fields (ACF) to redesign its website with flexible templates. The new modular approach let site... editors create custom layouts for each page. This made the website more responsive and easier to update. The client valued the freedom to structure pages as needed. Development was fast because the team knew ACF well. The result was a modern, adaptable site that met the company's needs.
Hood Container Corporation
- Manufacturing
- Large
Atlanta, USA
Everstage helped Hood Container automate sales commission calculations, saving hundreds of hours each month. The company replaced error-prone spreadsheets with... BI-powered dashboards, giving sales reps and managers real-time visibility into commissions and AR aging. Overpayments and compliance risks were eliminated, and rep engagement increased with detailed earning statements and in-platform queries. The new system improved cash recovery and strengthened customer relationships. Personalized support from Everstage made the transition smooth and effective.
CHILI GraFx helped Airbus create an online Brand Portal for marketing and project materials. The platform uses smart templates to... keep branding consistent and lets staff make their own documents without a designer. Airbus rolled out the solution in just over a year, speeding up design and cutting costs. The new system changed how project managers work, making them more independent. The Brand Center and DIYDocs tools now support fast, brand-safe content creation across the company.
Manufacturing Success stories in Driving ROI and Results using Publisher Ad Management solutions
Trane Technologies
- Manufacturing
- Very Large
USA
Trane Technologies used Upland Ultriva to improve supply chain visibility and collaboration. They managed over $750 million in annual material... spend through Ultriva’s Collaborative Supply Portal. Trane reduced inventory by 25% and completed more than 10,000 inventory transfers between Ultriva and Oracle. The company achieved a 98% accuracy rate with RFID scans and automated processes. Upland Ultriva helped Trane move from forecast-based to lean pull production, optimizing factory management and reducing costs.
Manufacturing Clients Speak: The Impact of deploying Mobile Advertising solutions
A large manufacturing company focused on packaging and plastic production
- Manufacturing
- Large
Simpli. fi helped a large manufacturing company boost job applicants using addressable targeting. The company needed to fill multiple job...openings and wanted more qualified applicants. Simpli.fi and its agency partner used programmatic ads with geo-fencing and custom occupational audiences. The campaign achieved a 0.15% click-through rate and 634 total actions, including online and in-person applications. The cost per action was $19.37, beating the client’s goals for recruitment marketing.
Front helped Flex-Tec cut average response times from over 10 hours to just 2 hours. The company consolidated customer communication... from six tools into one shared platform. Internal follow-ups dropped by more than 40%. Onboarding time for new reps shortened by about a week. Flex-Tec now manages over 700 daily emails with clear ownership and faster service.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
3M used Geopointe to improve territory coverage and resource deployment. The team needed better territory maps and clearer visibility for... sales planning, especially during COVID-19. Geopointe let them layer ZIP code and county data, import external data, and use Salesforce for geographic analysis. 3M gained insights into travel patterns and open opportunities. The solution helped them work faster, save costs, and create useful visual outputs for presentations.
Manufacturing Success stories in Driving ROI and Results using Video Platform solutions
Currumbin Minerals
- Mining
- Small
Australia
Currumbin Minerals used Nx Witness VMS and VSP Security Wholesale to secure their new heavy mineral sand processing plant. The plant faced... frequent vandalism and theft, with three incidents per week. The solution integrated IP cameras and Nx Cloud for remote monitoring and unified management. After deployment, on-site crimes dropped by 100%. Operators now manage multiple sites easily and can search a year of video in seconds.
Manufacturing Clients Speak: The Impact of deploying Sales Coaching solutions
Sealed Air
- Manufacturing
- Very Large
Charlotte, USA
Mediafly helped Sealed Air consolidate four content libraries into one. The company achieved 90% user adoption in just two months.... Sellers saw a 13% increase in engagement per user. Mediafly’s platform enabled a shift from product pitching to value selling. Sealed Air improved productivity and campaign execution with streamlined workflows. Teams launched new products and campaigns more effectively.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
TargetBay BayReviews helped TarpsNow collect over 210 new product reviews in just 60 days. The switch from Yotpo led to... a 4.5x increase in reviews and an 18% rise in organic traffic. TarpsNow also saw a 2% improvement in website conversions. Rich snippets and Q&A features boosted search visibility and user engagement. More reviews built trust and helped TarpsNow grow online sales.
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Mediafly helped Sealed Air consolidate four content libraries into one. The company achieved 90% user adoption in just two months.... Sellers saw a 13% increase in engagement per user. Mediafly’s platform enabled a shift from product pitching to value selling. Sealed Air improved productivity and campaign execution with streamlined workflows. Teams launched new products and campaigns more effectively.
Winningtemp helped Nexans, Sweden’s largest cable supplier, improve leadership and job satisfaction. Nexans used Winningtemp to collect weekly employee feedback... and discuss results openly. This led to a 93% response rate and increased employee satisfaction. Management now acts faster on issues, and employees feel more involved. Nexans moved from biannual to frequent surveys, boosting engagement and leadership growth.
Top Stories in Manufacturing about adoption of Data Security software
Zeon Chemicals
- Manufacturing
- Small
Louisville, USA
Netwrix Auditor helped Zeon Chemicals save 2 hours on every audit. The company improved control over SQL servers and automated... internal audit activities. Zeon Chemicals reduced risk of data breaches and data tampering. The IT team can now detect and investigate harmful activity faster. Netwrix Auditor made J-SOX compliance and reporting easier for Zeon Chemicals.
Manufacturing Success stories in Driving ROI and Results using Web Security solutions
John Bean Technologies (JBT) Corporation
- Manufacturing
- Large
Chicago, USA
WP Engine helped John Bean Technologies (JBT) migrate from Sitecore to a centralized WordPress multisite. JBT needed better content management... and lower costs before renewing a proprietary license. Americaneagle.com built a multilingual WordPress network, streamlining workflows and enabling global expansion. The new site improved Google Lighthouse scores and boosted engagement. JBT now manages content more efficiently across regions and languages.
Top Stories in Manufacturing about adoption of Social Media Marketing software
Mitsubishi Electric - Manufacturing - Very Large
Socialinsider helped Mitsubishi Electric improve their social media strategy. The marketing team used Socialinsider to get detailed analytics and competitive... insights. They saved time by tagging and grouping posts and building tailored reports. Weekly and monthly reports gave them a clear view of their market performance. The team used these insights to adjust campaigns and saw significant improvement.
Schott AG - Manufacturing - Very Large
Facelift helped Schott AG manage its global social media presence. Schott used Facelift to centralize operations and keep brand messaging... consistent. The platform made it easier for teams to work together and track engagement. With Facelift Data Studio, Schott gained deep analytics and competitor insights. Schott saw cost savings, better efficiency, and higher engagement rates. The company improved brand perception and internal communication.
Henkel Adhesive Technologies - Manufacturing - Very Large
Valona’s market intelligence software helped Henkel Adhesive Technologies centralize and automate market insights. Employees now access tailored news alerts and... reports, replacing manual searches and SharePoint storage. The platform improved efficiency, reduced manual work, and enabled continuous feedback from users. Weekly collaboration with Valona’s team further optimized intelligence processes. Henkel’s market intelligence team now delivers faster, more relevant insights to business units worldwide.
Vimec - Manufacturing - Medium
Vimec used SentiOne Automate to launch a website chatbot for sales and support. The chatbot reached 8,000 users during the... proof of concept. 10.4% of users showed interest in buying and joined the sales pipeline. The chatbot earned a 4.5 out of 5 NPS score. Vimec plans to expand the chatbot to more markets and add support for technicians.
Unipart - Manufacturing - Large
HubSpot Sales Hub helped Unipart unify five divisions and centralize all sales data. In just 12 months, Unipart grew its... global sales pipeline from millions to billions. The company improved its Net Promoter Score by 5 points in 2024. Real-time dashboards enabled better forecasting and resource planning. Unipart now manages all customer and sales processes in one platform, supporting global growth.
Godrej & Boyce (Godrej Material Handling) - Manufacturing - Large
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Evyap - Manufacturing - Large
Sociality. io helped Evyap, a global FMCG company, streamline digital marketing workflows. The platform reduced manual reporting and improved collaboration...between teams and agency partners. Evyap used Sociality.io to manage content planning, reporting, and competitor analysis in one place. This led to faster onboarding, better time management, and more efficient digital operations. Sociality.io supported Evyap’s push for AI-driven marketing and sustainable growth.