BlueVolt helped CH Hanson increase brand recognition and product awareness. CH Hanson used... BlueVolt to launch a university and release training courses for distributors. They created a steady flow of new content and got support from company leaders. Engagement with their courses more than doubled from 2022 to 2023. Distributors now know more about CH Hanson's full product range, not just steel stamps.
A manufacturing company in Minnesota, United States
- Manufacturing
iSpring Learn helped a Minnesota manufacturing company train 100 local retailers. The company needed... a flexible LMS to support both internal staff and independent affiliates. Their old Salesforce-based system could not handle decentralized training or easy access for all users. iSpring Learn let each location manage its own training and access shared content. The company now uses a blended learning approach for sales, installation, and office staff. Training is more efficient and accessible for all locations.
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
Valamis LMS helped Fastems improve manufacturing compliance training. Fastems faced low... learner engagement, inconsistent training, and compliance issues. Valamis provided learning paths, analytics, and mobile learning. Fastems saw higher training completion rates and better engagement. Onboarding time dropped and training costs went down. Partners became more knowledgeable and engaged. Fastems plans to use more Valamis features for future growth.
Sponge Learning delivered a 30-minute elearning module and three silent empathy videos for Weir Group. The goal was... to boost inclusion and diversity for over 11,000 employees worldwide. The solution included D&I training, video learning, and bespoke digital content. Employees reported more conversations about inclusion and diversity, as seen in global surveys and increased internal discussions. The training was translated into 19 languages and helped employees feel more connected and confident at work.
Brainier LMS helped Lube-Tech improve employee learning. Lube-Tech needed better... training as it grew 10 times in size since 1993. They used Brainier LMS to create a more personal and controlled training program. Leaders tested the system with 22 stakeholders before launch. The launch included events and strong communication to boost adoption. Lube-Tech now has better learning and development for all employees.
SafeContractor helped AkzoNobel improve contractor safety management. AkzoNobel replaced paper... and excel systems with an online portal. This made onboarding easy and gave full visibility of contractor certifications. AkzoNobel reduced admin time by up to 50 to 60 hours per month. The solution helped meet ISO standards and improved compliance with safety and environmental policies.
Everest Industries needed a better way to train their employees, especially for compliance. They wanted a... simple platform for both blue and white collar staff. They chose Enthral LXP after trying other options. The platform helped with compliance training, onboarding, and product training. It also made training faster and easier to track. Everest Industries now uses mobile learning and has better integration with their HR systems.
A global leader in manufacturing and technology
- Manufacturing
A global leader in manufacturing and technology used a sales enablement program to improve sales team skills. The company wanted... to boost customer loyalty and become a trusted partner. Many salespeople had no formal training, and onboarding was not effective. The solution included onboarding, sales methodology training, and ongoing development. The program aimed to build expert-level customer-centric selling skills and deliver more value to customers.
Learn365 helped Maersk Container Industry (MCI) deliver global training to over 600 users. MCI needed an... easy-to-use LMS to train a worldwide network of service providers. Learn365 was chosen for its mobile app, offline access, and Microsoft integration. The system was set up in days and now supports six technical learning modules. Over 500 courses have been completed, improving technical knowledge and service quality. MCI plans to expand Learn365 use and add more learning modules.
Schoox LMS helped KIOTI Tractor improve learning for their team. The platform made... training easier for everyone. KIOTI Tractor used Schoox to support frontline workers and employee onboarding. The LMS helped connect learning to business needs. KIOTI Tractor saw better engagement and development for their people.
Bundesverband Deutscher Stahlhandel (BDS AG)
- Manufacturing
Totara helped BDS modernize its steel trading training. BDS needed a... flexible LMS for a diverse, global workforce. Totara enabled BDS to migrate 70+ courses and 15,000 records, set up 30+ learning environments, and use gamification to boost engagement. Advanced reporting improved decision-making. BDS now manages training for many user groups with less admin work and more efficiency.
UpsideLMS helped JSW Steel manage training for over 40,000 employees. The company needed... a centralized platform for training across many departments and locations. UpsideLMS provided flexible delivery, content integration, and easy tracking for compliance. JSW Steel saw better engagement, improved compliance training, and lower costs. The platform also made it easy to manage a large user base and track training completion.
Absorb LMS helped Toro Company launch a certification program for distributors. In six months,... over 75% of learners enrolled. The program automated learning paths and made training easy to access. Service teams worked faster and fixed equipment sooner. Customer satisfaction and service quality improved with better training.
A maritime manufacturer wanted to double its capacity by improving training. They had trouble... keeping talent, managing complex training schedules, and lacked good reporting. They used Administrate to track turnover and automate reports. This helped them find the causes of turnover and improve talent retention. Training became a competitive advantage for the company.
BizLMS helped Balanced Body launch a hybrid leadership program. The company needed... a way to upskill and reskill leaders and keep all training in one system. BizLMS let them offer on-demand and custom content in a single platform. The implementation team made setup easy and flexible. Balanced Body used both in-person and online training to boost knowledge retention. They plan to expand the program to develop more leaders and skills across teams.
New-Indy Containerboard faced skill gaps due to inconsistent training. They used Convergence... LMS to standardize training and improve reporting. This helped them send a consistent training message to employees. All operators now follow a standardized safety program. Reporting issues have been resolved.
A major manufacturing company from Northern Italy
- Manufacturing
Forma LMS helped a large multinational manufacturing company from Northern Italy build a global training academy. The company wanted... to align its sales network and share knowledge across 24 branches. They used Forma LMS to launch remote and live courses, with features like gamification and SAML integration. After one year, 60% of target users actively used the platform, and course satisfaction reached 98%. The project improved training participation and unified company culture.
Go1 helped Duravant create a unified learning program for its 15 operating companies. Before Go1, Duravant... had no central way to track or manage employee training. With Go1, Duravant launched a Learning Academy and integrated nearly 300 courses into their HR system. Employees completed 4,900 courses on topics like business, DE&I, digital skills, and compliance. Duravant values Go1 for its wide content selection and strong support.
Meridian LMS helped Johnson Controls automate training for over 240 instructor-led classes in the U. S. and Canada....The company faced challenges managing and selling training to external customers and needed multilingual and eCommerce support. Meridian LMS delivered streamlined registration, scheduling, and tracking, plus secure payments and domain segmentation. Johnson Controls improved course marketing, boosted enrollment, and supported global training needs. The solution enabled targeted marketing and efficient training delivery for external audiences.
Mettler-Toledo faced a challenge when they had to ground their global trainers, impacting their training plans. With 16,500 employees... worldwide, they needed to adapt quickly. They shifted in-person training to virtual experiences using collaboration and video conferencing tools. Their Learning Management System helped automate course assignments and track performance gaps. This allowed the team to focus on driving business impact. The transition highlighted the importance of their learners and the passion of their team.
Thought Industries helped a multinational manufacturer automate customer learning. The company switched... from a homegrown LMS to the Thought Industries platform. This change saved 280 hours per month for administrators. The new platform supports up to 8,000 active users monthly and delivers 100 virtual instructor-led training courses each month. Automation is expected to return an extra 300 hours over 18 months. The solution improved customer education and made learning more engaging.
Tovuti LMS helped Sewer Equipment fix problems with sales training. Before, sales reps... gave different demos and the brand message was not clear. Tovuti made training the same for everyone. Sales reps now use video courses, quizzes, and a set process. The company can track who is ready and keep the message strong. Certification is now easy and helps sales reps do better demos.
KNIME Analytics Platform helped KLM Royal Dutch Airlines automate compliance tasks. KLM faced slow,... manual processes and risked high costs from non-compliance. KNIME and GenAI automated data extraction from complex regulations. This freed up 3 full-time employees and reduced compliance cycle times from weeks or months to just hours. KLM also saved 4 man-hours per compliance review and improved data accuracy.
Cube Cloud helped a Fortune 500 Manufacturing Company manage huge amounts of sensor data from 50 plants. The company faced... slow query speeds and high costs with traditional BI tools. Cube Cloud's multi-cluster deployment and pre-aggregations improved query speed and scalability. The company now uses real-time analytics to predict equipment failures and save on maintenance costs. They avoided $100k+ in potential losses by catching issues early. The support from Cube Cloud was a key factor in their success.
MABE, a Mexican appliance manufacturer, faced challenges with fragmented regional data systems. They used Informatica... Intelligent Data Management Cloud to unify their data architecture. This led to a 95% data quality score and significant cost savings. MABE saved over $200,000 by improving data quality and reducing costly errors. The new system also sped up data delivery and improved decision-making with self-serve catalogs.
A large shoe manufacturer in India
- Manufacturing
Techknomatic delivered executive dashboards for a large shoe manufacturer in India. The company struggled... to track online and offline orders, inventory, and pricing across multiple e-commerce platforms. Techknomatic created dashboards using Tableau to simplify tracking, analyze product performance, and compare profit and loss by channel. The solution removed manual tracking, improved inventory management, and helped forecast trends. The dashboards made decision making faster and more accurate.
Jitterbit App Builder helped Darn Tough Socks make shop floor work faster. They built 14... apps for 150 users. The new apps cut data entry time by nearly 90%. A guided process made data entry simple and quick. The apps connect with their ERP and other tools. Real-time data helps them make better decisions and work more efficiently.
MobileFrame helped Pierce Manufacturing replace paper-based inspection processes with a mobile app. The new system... cut inspection times by 50%. Reports are now emailed automatically to customers and the manufacturing team. Customer satisfaction improved and internal workflows became faster. Pierce also used MobileFrame to deploy apps for quality control, work orders, asset tracking, and parts ordering.
Qlik Talend and Qlik Cloud Analytics helped SFA transform its data integration and analytics. SFA replaced Boomi... with Qlik Talend, migrating 40 ETL jobs in 3 months and doubling jobs to support EDI, API, and business tool integration. Automation cut errors and saved 10–15 minutes per order. API interface optimization reduced costs by 50%. Qlik Cloud Analytics unified group performance data and improved operational efficiency.
Qlik Talend and Qlik Cloud Analytics helped SFA transform its data integration and analytics. SFA replaced Boomi... with Qlik Talend, migrating 40 ETL jobs in 3 months and doubling jobs to support EDI, API, and business tool integration. Automation cut errors and saved 10–15 minutes per order. API interface optimization reduced costs by 50%. Qlik Cloud Analytics unified group performance data and improved operational efficiency.
Jedox helped ALPLA Group move from Excel to a unified planning platform. ALPLA Group needed... better demand and production planning across five sites in Turkey. Jedox enabled faster budgeting, scenario analysis, and cost tracking for finance and sales teams. The company now creates budget versions quickly and models future scenarios with up-to-date data. Planning speed and accuracy doubled, supporting long-term growth and profitability.
EZLease helped Paul Mueller Company manage lease accounting for ASC 842 compliance. The company struggled... with manual spreadsheets and audit delays due to complex international leases. EZLease automated reporting, disclosures, and bulk uploads, making lease management simple. Now, two people close the books in hours instead of days, saving at least two days of work each month. The process is remote and meets all compliance needs.
EZLease helped Paul Mueller Company manage lease accounting for ASC 842 compliance. The company struggled... with manual spreadsheets and audit delays due to complex international leases. EZLease automated reporting, disclosures, and bulk uploads, making lease management simple. Now, two people close the books in hours instead of days, saving at least two days of work each month. The process is remote and meets all compliance needs.
Cyberquery helped AmSafe Inc. combine data from... two ERP systems after an upgrade. The team needed reports that included both old and new data. Cyberscience consultants built a data warehouse for financial, sales, and inventory reports. AmSafe employees use Cyberquery with Excel to get the data they need fast. The company now runs one report instead of two and can automate audit requests. AmSafe values the quick support and deep knowledge from Cyberscience.
EasyReports helped Dasco Engineering automate their reporting. Dasco Engineering is... a manufacturing, trading, and distribution company in Nigeria. They used Tally for accounting and wanted to expand its use for reporting. EasyReports provided a business intelligence tool for faster and smarter reporting. This improved their reporting process and efficiency.
Stonefield Query for SalesLogix helped Lawrence Pumps Inc. solve reporting challenges.... The company needed easy sales and marketing reports for employees without technical skills. After trying other tools, they chose Stonefield Query for its simple report creation. Brian Smith quickly learned to use it and made reports for the whole team. Upgrades added more features and made the software easier to use.
Sisense Fusion Platform helped Gousto unlock deeper insights from their data. Gousto wanted to... give internal teams faster, easier access to actionable data as sales doubled. Sisense enabled self-serve analytics, letting everyone in the company view and discover new datasets. This data-first approach improved operations from factory design to menu planning. Gousto now saves time and creates new growth opportunities by democratizing data.
Hitachi Construction Truck Manufacturing Ltd
- Manufacturing
Altair Simulation helped Hitachi Construction Truck Manufacturing Ltd design lighter, stronger mining haul trucks. Hitachi used Altair... MotionView, Activate, Radioss, and OptiStruct to optimize truck frames and components. The solution enabled a 10% weight reduction in the main frame and rigid body. Hitachi improved payload capacity and fuel efficiency. The Altair license model let them access many tools and cut costs. Product development times were fast and support from Altair was strong.
Epicor Kinetic helped Big Ass Fans streamline production and reduce supply chain costs. The company needed... a strong ERP cloud system to support fast growth and complex manufacturing. Their previous ERP could not scale as the company grew. Epicor ERP provided full visibility across global plants and tied together order fulfillment and planning. Big Ass Fans grew about 30% a year since 2008 by using Epicor to connect all manufacturing and sales processes.
EZLease helped Paul Mueller Company manage lease accounting for ASC 842 compliance. The company struggled... with manual spreadsheets and audit delays due to complex international leases. EZLease automated reporting, disclosures, and bulk uploads, making lease management simple. Now, two people close the books in hours instead of days, saving at least two days of work each month. The process is remote and meets all compliance needs.
Manufacturing Clients Speak: The Impact of deploying CRM solutions
Siemens
- Manufacturing
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
Exotic Woods, Inc. used ECi Solutions... building materials software to improve their business operations. The software helped them manage inventory and streamline processes. This led to better efficiency in their manufacturing workflow. The case highlights the benefits of ERP and business management tools for manufacturers. No specific metrics or numbers are mentioned in the content.
FiveCRM helped Senior Response scale its telemarketing operations for over 20 years. Senior Response needed... a CRM that was easy for older agents to use, could scale with growth, and allowed in-house changes. FiveCRM provided a flexible, customizable platform with API integration and strong data security. The platform enabled quick campaign setup, easy user management, and direct support for client needs. Senior Response credits FiveCRM for helping win new business and supporting ongoing growth.
Front helped Supacolor manage high message volume and improve team collaboration. Supacolor used Front’s... automation and tagging to track artwork issues and fix problems before production. This change led to a 90% drop in line width issues and saved $60,000 per year. Team response time dropped by 55%, from 3.6 hours to 1.6 hours. Supacolor now delivers a consistent customer experience across email, chat, SMS, and social media.
Salesmate CRM helped Gentec Equipment automate sales pipelines and improve lead management. The small team... saved hours by reducing manual work and streamlining lead tracking. Salesmate's sales automation, custom fields, and text messaging integration boosted productivity. Gentec now manages sales more efficiently and can scale for growth. The company saw better organization and resource use with Salesmate.
Darcoid Rubber Co. , a distributor...of custom-engineered sealing solutions, faced challenges in predicting inventory needs and visualizing key performance indicators. They used White Cup BI, a cloud business intelligence software, to improve data visualization and decision-making. The transition to White Cup BI enhanced charting functionality, reporting speed, and operational efficiency. Predictive sales forecasting with White Cup BI has shown promising accuracy, aiding in better financial planning and resource allocation.
A leading furniture manufacturer in the US integrated their Magento store with a CRM platform. They synchronized product... and customer data. They also built a custom discount rule engine.
Bitrix24 helped a manufacturer of waste systems cut costs and boost productivity. The company used... Bitrix24 CRM to manage sales and clients. They also used tools for sales management, contact center, and team collaboration. Automation features improved workflow and saved time. The result was lower costs and higher productivity for the manufacturer.
EcosAgile eClock helped Montura manage employee attendance in stores across Italy and Germany. Montura used the... digital time clock to track staff presence in real time. The device required only wi-fi and no extra infrastructure. All attendance data synced instantly with central offices. This improved HR administration and workplace safety by ensuring proper staffing in each store.
Burgess Petcare, a leading UK pet food manufacturer, faced challenges in measuring sales team performance and product distribution. They needed a... CRM system to audit store performance and manage customer relationships. Gold-Vision CRM was customized to meet these needs, providing a tool for auditing stores and managing customer data. The CRM system improved sales management and customer insights, helping Burgess Petcare better support their retailers.
World's biggest provider of industrial measurement solutions
- Manufacturing
The world's biggest provider of industrial measurement solutions uses Paramantra to support its mission-critical assembly lines. Paramantra's CRM system... helps manage customer support, providing early response and quick resolution. The system also manages preventive maintenance, avoiding critical downtime. Advanced reporting measures Mean Time to Repair and First Time fix rate. The customer has experienced zero unplanned downtime for 61 months.
Dolphin Radiators faced challenges with inventory management due to manual data entry errors and slow processing times. Unique Computer Systems... developed a custom mobile app, StockTake, to integrate with their ERP system. This app improved traceability, accuracy, and flexibility in inventory management. As a result, Dolphin Radiators experienced faster order processing, superior inventory control, and proactive shortage management, gaining a competitive edge in the market.
Apptivo CRM Software helped Descon Engineering Limited improve its bidding process. Descon used to... rely on spreadsheets, which made it hard to track bids and manage sales data. Apptivo integrated with Office 365 and provided tools like the Customers App, Contacts App, and Opportunities App. This let Descon automate forms, track sales forecasts, and organize bids better. The company saw better productivity, improved conversion rates, and more accurate bidding. Descon now plans to use Apptivo in other group companies.
Livespace CRM helped FDomes manage global sales and complex, multi-stage processes. FDomes needed better... organization and visibility as they grew internationally. They chose Livespace CRM for its clear interface and ability to track all client communication. The CRM made it easy for their small sales team to stay aligned and maintain high standards. Now, FDomes can handle sales in over 60 countries with confidence.
Scratchpad helped MaintainX improve CRM hygiene and MEDDPICC adoption from 70% to over 90%. MaintainX faced problems... with messy CRM data and too much manual work for sellers. Scratchpad's AI automated Salesforce updates and filled in key sales fields. Sellers reviewed and approved updates, leading to cleaner data and faster sales execution. The company gained real-time visibility, trusted forecasting, and more selling capacity for reps.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Oldenburger Kartonagenfabrik GmbH makes packaging from cardboard. In 2016, they... wanted to make their office work more efficient and meet ISO 9001 standards. They chose AMAGNO's Digital Management System to help with this. The system made their workflows digital and helped them save time. Now, they can find documents faster and process requests more quickly. Their invoice data is also sent to DATEV automatically, which saves a lot of time.
Iron Mountain InSight Content Management helped Alp Aviation digitise over 100 processes. The company faced... production delays from paper-heavy workflows and remote work. The solution unified operations, improved efficiency, and gave instant access to forms. Integration with their MES system ensured quality inspections happened on time. Alp Aviation saw faster adoption and better customer experiences with paperless automation.
AquaPhoenix Scientific makes chemical testing kits. They had trouble... managing many custom orders and lots of paperwork. They used DocuWare to digitize and organize their documents. This made it easy to find information and improved their workflow. Document searches now take seconds instead of up to an hour. They reduced paper storage from 160 boxes to 20 boxes. Their return on investment improved as they added more processes to DocuWare.
AODocs helped Veolia Water Technologies (VWT) centralize and streamline document management for large civil construction projects. VWT needed to... eliminate information silos and standardize document control across global offices. They chose AODocs for its advanced content and workflow management features and seamless integration with Google Workspace. About 1,500 employees now use AODocs to manage high-volume, confidential project documentation securely. This improved collaboration, document control, and adoption of Google Workplace throughout the company.
Lasernet helped AGC Chemicals (Europe) improve document and report creation in Microsoft Dynamics 365. The company needed... to make many reports and documents for customers and logistics partners but lacked internal SSRS reporting skills. Lasernet let them create complex documents and reports quickly and easily. Every document from their ERP now goes through Lasernet. They can make business-critical documents and dynamic reports without deep database knowledge. AGC Chemicals is now considering more Formpipe solutions after this success.
an eyewear company with its own production and a chain of physical stores across France
- Manufacturing
*instinctools built a full ecommerce ecosystem for a French eyewear company. The company faced... big challenges during COVID-19 and needed to adapt fast. They started with a mobile app for sales assistants, then added a customer shopping app and new website on Shopify. The solution included four staff apps and one customer app, all with a shared backend. This helped the company grow from 8 to 24 stores across France.
Zero Gravity Base helped Schaeffler build a central digital storefront for their APIs. Schaeffler wanted a... seamless user experience for everyone working with their APIs. Pronovix worked with Schaeffler to map content, set goals, and plan navigation. The portal now offers self-service for API consumers and publishers. Onboarding is easier with better documentation and tutorials. The solution supports Schaeffler’s digital transformation and API strategy.
DR. SCHNELL faced challenges...in maintaining and distributing item data due to manual processes. They implemented Syndigo's API interface to automate data synchronization, improving scalability and efficiency. The solution allowed DR.SCHNELL to meet global standards and enter new markets. The project resulted in a 40% reduction in time and labor for data maintenance, enhancing data accuracy and strengthening trade relationships.
Document Logistix helped Robroy Industries digitize their HR on-boarding process. Robroy hires about... 100 people each year across the US. The company needed to manage large volumes of HR documents and meet compliance rules. Document Logistix created an electronic document management solution. This made it easier for Robroy to handle orientation packets and HR paperwork.
Fastly Next-Gen WAF helped PPG Industries improve cybersecurity. PPG had trouble... with a previous security tool that was hard to use and caused too many false alarms. Fastly's solution was easy to set up and let PPG use blocking mode right away. The SmartParse feature stopped false positives and saved the team time. Custom tags made it easy to see and share network data. Fastly's support team worked closely with PPG. Now, PPG secures its global network with less effort and more confidence.
Fastly Next-Gen WAF helped PPG Industries improve cybersecurity. PPG had trouble... with a previous security tool that was hard to use and caused too many false alarms. Fastly's solution was easy to set up and let PPG use blocking mode right away. The SmartParse feature stopped false positives and saved the team time. Custom tags made it easy to see and share network data. Fastly's support team worked closely with PPG. Now, PPG secures its global network with less effort and more confidence.
Fission CMS helped Niagara Label redesign their website. Niagara Label is... a mid-sized label manufacturer near Buffalo, New York. The new website highlights their experience and focus on customer satisfaction. The Fission Web System gave Niagara Label full control over content and design. The staff provided skilled direction and support. Niagara Label values the system's flexibility and the team's expertise.
IntelliChief helped Southern Champion Tray automate their accounts payable process. The company reduced... invoice processing time from 13 days to 6 days. AP automation cut manual work, reduced errors, and improved visibility. IntelliChief integrated with their JD Edwards ERP system. Southern Champion Tray plans to expand automation to more departments for greater efficiency and savings.
Nissan had problems with slow reporting, long phone wait times, and separate contact channels for HR help. Most of their... workers needed to use the phone to get HR support. Nissan used 3CLogic’s voice tools with ServiceNow to make HR help faster and easier. They added voice self-service, better call routing, and real-time reporting. As a result, average call hold time dropped by 82% and call abandonment rate dropped by 81%.
LeveragePoint helped 3M transform a basic ROI spreadsheet into interactive Value Stories for sales. 3M wanted a... better way to show cost savings and value to customers. The new tool made value communication easier and more visual. This helped 3M boost their win rates in competitive sales. The solution replaced a homegrown calculator with a customizable, compelling platform.
Showell helps Gaggenau, a luxury appliance brand, keep its dealer sales teams focused and efficient. Gaggenau needed to... stay top of mind with dealers who also sell other brands. Showell gives salespeople instant access to updated content, even offline. The platform supports all file types for easy sharing and presenting. With Showell Analytics, Gaggenau tracks which sales materials work best. Dealers now have better sales conversations and stay more informed.
PFL direct mail platform helped Attends streamline their sample request process. The old system... required sales reps to spend hours entering sample requests in a CRM. With the new Attends Online Sample Store, customers can order samples directly. This reduced administrative work for the sales team and the FOCUS Center. Customers now get samples faster and can try products before ordering through insurance. The solution improved efficiency and customer satisfaction.
Denave helped a global OEM brand boost its server and storage business. The OEM needed... to reactivate 20,000+ dormant accounts and empower 80+ channel partners across 8+ countries. Denave used digital marketing, data profiling, and partner engagement to reach millions and generate leads. The campaign delivered over $20 million in qualified pipeline and 1,000+ BANT qualified leads. The OEM reconnected with 14,000+ dormant accounts and expanded its market reach.
Membrain helped Westermo modernize its sales process. Westermo needed to... stop price erosion and improve sales forecast accuracy. The sales team learned to show the value of higher-priced options. Membrain enabled better lead qualification and more accurate forecasts. Sales leadership gained more transparency into the process. This helped Westermo keep its market share and meet growth goals.
Seismic helped Jostens improve training and onboarding for their sales teams. Jostens used Seismic... to create a central hub for content, training, and marketing materials. This digital transformation saved $2.6 million in annual efficiency and over 33,000 seller hours each year. The new system made it easier for sales reps to find what they need and work better. Jostens now has a more organized and effective enablement process.
Highspot helped Arkema fix content management problems. Arkema used Highspot... to make content easy to find and share. 73% of content is now easy to find. 79% of sales reps use Highspot. Recurring usage of Highspot went up by 10%. Arkema can now track what content works best and make better decisions. Sales and marketing teams work together better with Highspot.
A €4 billion European manufacturer of climate solutions
- Manufacturing
A €4 billion European manufacturer of climate solutions was growing rapidly due to acquisitions and market expansion. Despite this growth,... they were still using spreadsheets for pricing. They hired a new pricing manager who identified a lack of focus on pricing. The company, with over 15,000 employees, implemented Zilliant Quick Start for Global and Country Price Lists. This established a data-driven pricing approach across their subsidiaries in just weeks.
Malvern Instruments used Kaon Interactive's 3D Product Models to solve trade show and sales demo challenges. The company struggled... to showcase its growing product line due to space and shipping costs. Kaon's solution let Malvern display all products virtually, saving on shipping and reducing demo equipment downtime. This change led to $150,000 in annual savings and helped prevent up to $250,000 in lost sales from missed demos.
Bigtincan helped Hörmann America unify sales teams and product lines. The company replaced... piecemeal content tools with a centralized, branded content platform. This change made cross-selling easier and improved deal closure speed. Marketing team efficiency increased as support requests dropped. Sales teams now deliver professional content to customers, improving the overall experience.
Mediafly helped Givaudan, the world’s largest flavor manufacturer, improve sales by making sales content easy to find and use. Givaudan wanted to... move from a technical sales approach to a more emotional, buyer-focused experience. Mediafly’s platform let sellers access up-to-date materials in one place, online or offline. This saved time and helped sales teams have better conversations with buyers. After launching to 125 users in North America, Givaudan expanded the solution globally to over 1000 users.
Mediafly helped Givaudan, the world’s largest flavor manufacturer, improve sales by making sales content easy to find and use. Givaudan wanted to... move from a technical sales approach to a more emotional, buyer-focused experience. Mediafly’s platform let sellers access up-to-date materials in one place, online or offline. This saved time and helped sales teams have better conversations with buyers. After launching to 125 users in North America, Givaudan expanded the solution globally to over 1000 users.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Zoho SalesIQ helped BreadPartners improve customer engagement with a small team. They used SalesIQ... to get clear web analytics and real-time visitor insights. The DoughBot 2.0 chatbot, built with SalesIQ's no-code tools and integrated with GPT-4, handles complex queries and streamlines support. SalesIQ's lead scoring and booking features made sales and marketing more efficient. Automated routing of requests improved quality assurance and hiring. BreadPartners now tracks and responds to customer needs faster, raising satisfaction and engagement.
Vena helped Mitsubishi Chemical Group improve budgeting and forecasting accuracy to 90–95%. The company replaced... 12 error-prone spreadsheets with one template. Real-time data aggregation now updates forecasts instantly. Reporting that took hours now takes five minutes. Within two months, Mitsubishi consolidated financials from over 30 companies, supporting their "one-company" vision. User adoption was easy due to Vena’s Excel interface.
Synertech PM, Inc. used an inventory... management system to improve tracking of customer-supplied materials. Before, they had trouble with manual processes and decentralized information. The new software let them use barcode scanners and generate reports on material usage. The system was easy to use, fast, and could be tailored to their needs. Synertech gained better control, visibility, and cost savings in their inventory management.
Emburse Certify helped Garmin move away from manual expense reporting and outdated spreadsheets. Garmin automated expense... management, saving the AP team eight hours each week. The solution improved spend visibility and control. Automated rules reduced duplicate expenses. Mobile app and ACH direct deposit sped up reimbursements for over 2,300 users. Garmin values the support from Emburse and enjoys a smoother process.
Emburse Certify helped Garmin move away from manual expense reporting and outdated spreadsheets. Garmin automated expense... management, saving the AP team eight hours each week. The solution improved spend visibility and control. Automated rules reduced duplicate expenses. Mobile app and ACH direct deposit sped up reimbursements for over 2,300 users. Garmin values the support from Emburse and enjoys a smoother process.
Emburse Certify helped Garmin move away from manual expense reporting and outdated spreadsheets. Garmin automated expense... management, saving the AP team eight hours each week. The solution improved spend visibility and control. Automated rules reduced duplicate expenses. Mobile app and ACH direct deposit sped up reimbursements for over 2,300 users. Garmin values the support from Emburse and enjoys a smoother process.
Happay helped SCHUNK, a global leader in clamping technology, automate its expense management system. SCHUNK wanted to... save time and improve efficiency in accounting. Happay provided real-time data capture, eliminated manual work, and trained employees. SCHUNK saw immediate productivity gains and better alignment with lean management. SCHUNK's managing director praised Happay for exceeding expectations and saving man hours.
Paychex PEO helped Discovery Senior Living manage HR, payroll, and employee benefits. The company needed... a solution to handle complex HR tasks. Paychex PEO provided an all-in-one platform. This made HR processes easier and more efficient. Discovery Senior Living improved how they manage their workforce. The testimonial highlights better processes and support from Paychex.
Emburse Certify helped Garmin move away from manual expense reporting and outdated spreadsheets. Garmin automated expense... management, saving the AP team eight hours each week. The solution improved spend visibility and control. Automated rules reduced duplicate expenses. Mobile app and ACH direct deposit sped up reimbursements for over 2,300 users. Garmin values the support from Emburse and enjoys a smoother process.
Daikin Comfort Technologies North America
- Manufacturing
Billtrust’s digital invoicing and payments helped Daikin Comfort Technologies North America boost digital invoice adoption from 13% to 62% in one year. The company ran... two campaigns with an 86% average conversion rate. They expect to save over $600,000 in three years by reducing print and mailing costs. Billtrust’s eSolutions Team and Business Directory supported the transition. This case highlights digital transformation in accounts receivable for manufacturing.
Manufacturing Success stories in Driving ROI and Results using Marketing Automation solutions
Berneck
- Manufacturing
Pipefy helped Berneck, Brazil’s largest wood-based panel exporter, replace a costly and inefficient legacy system. The export team... struggled with manual processes, missed deadlines, and high costs. Pipefy’s no-code automation platform centralized operations and improved visibility. After one year, Berneck reduced logistics waste by 90%, automated 46% of email communications, and saved 10,080 hours per quarter. The company achieved a 270% ROI and eliminated late fees.
Zapier helps Gold Rush Vinyl automate over 2,200 hours of work each year. The company uses... 76 active Zaps to handle customer service and sales tasks. Automation lets them run with 50% fewer staff than similar companies. Gold Rush Vinyl completes 18,000 tasks per year using Zapier. This saves them more than a year of manual work. The founder says they could not do their work without Zapier.
Force24 helped Carlisle Brass automate their marketing campaigns. Carlisle Brass faced... challenges with manual communication and lead nurturing for a large customer base. With Force24, they segmented customers, sent tailored emails, and used automation to retarget and engage leads. The platform improved email deliverability and made tracking easy. As a result, Carlisle Brass saw a surge in opens, clicks, and engagement, and gained a competitive advantage.
Dotdigital helped ScentAir improve its ecommerce customer experience. ScentAir used Dotdigital's... Adobe Commerce and Salesforce integrations to manage customer data and privacy across regions. In six months, ScentAir's US store saw a 300% increase in repeat purchasers and an 18% recovery rate for abandoned carts. Sales grew by 200%. ScentAir now plans to expand these strategies to other regions.
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
ScriptRunner helped Aurubis AG automate IT administration after migrating to Microsoft 365. The company needed... to centralize processes but also allow local flexibility. ScriptRunner used PowerShell scripts for standardized tasks and role assignments. This reduced admin workload, improved security, and let the helpdesk handle more tasks. Aurubis created a central script repository, making scripts easy to share and use across locations.
Document Logistix helped Robroy Industries digitize their HR on-boarding process. Robroy hires about... 100 people each year across the US. The company needed to manage large volumes of HR documents and meet compliance rules. Document Logistix created an electronic document management solution. This made it easier for Robroy to handle orientation packets and HR paperwork.
SAP Emarsys helped Online Metals build a modern B2B e-commerce platform for metals and plastics. The company faced... challenges with scalability, siloed data, and customer engagement. SAP Commerce Cloud and SAP Emarsys enabled Online Metals to offer custom, on-demand orders and personalized marketing. Online Metals saw a 3x increase in profit and 2x revenue growth over three years. The solution improved customer experience and sales conversions.
Wärtsilä needed to bring their marketing data management in-house after outgrowing their agency. They chose Dataddo... for its wide connector options and fast custom connector development. Dataddo built a GoToWebinar connector in under 10 days, helping Wärtsilä centralize data in AWS and automate data integration. This let Wärtsilä cut external data management costs and spend more time using data to drive profits. Their marketing and sales teams now have reliable dashboards and a single source of truth for all marketing data.
Mautic helped 1Life, a heavy industry operator, automate their marketing. Before Mautic, 1Life... sent emails manually and had low results. With Mautic and AI, they now send over 500,000 automated emails each year. They generate more than 400 sales qualified leads yearly. AI features increased email open rates by 24.5% and click rates by 200%. 1Life now saves time and gets better data for their sales team.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
Nintex automation platform helped CORE Molding Technologies lower its instance failure rate. CORE Molding Technologies... is a leading engineered materials company with seven locations in the US, Canada, and Mexico. They switched from Microsoft Power Automate to Nintex to avoid 30-day workflow limits. With Nintex Workflow, they achieved smoother workflows and fewer failures.
Zeplin helped Avery Dennison scale their design system for global teams. The product team... used Zeplin as a single source of truth for design documentation. Zeplin's integrations with Jira and Storybook improved workflow and communication. The team unified designers and developers, making design system adoption easier. Avery Dennison now delivers consistent product experiences across platforms.
Fyle helped D-Riven Engineered Solutions fix their expense chaos. The company struggled... with manual expense tracking, especially for mileage and per diems. Employees had to use Excel and upload PDFs, causing errors and wasted time. Fyle automated the process, saving 6 hours of work each week. Manual work dropped from 98% to 5%. Now, 99% of expenses are complete and compliant.
Bitrix24 helped a manufacturer of waste systems cut costs and boost productivity. The company used... Bitrix24 CRM to manage sales and clients. They also used tools for sales management, contact center, and team collaboration. Automation features improved workflow and saved time. The result was lower costs and higher productivity for the manufacturer.
Top Stories in Manufacturing about adoption of Help Desk software
Makita U.S.A
- Manufacturing
Alloy Navigator helped Makita U. S.A solve IT...support challenges across many regional offices. Before, Makita had no help desk software and tracked support calls manually. With Alloy Navigator, Makita set up a central help desk system. IT staff now track and manage support requests more easily. This improved response times and made IT service delivery more efficient.
SysAid helped Survitec, a global survival technology leader, replace a complex and costly ITSM system. Survitec needed a... platform to support 3,000+ employees in 96 countries. SysAid delivered fast value with built-in AI, easy rollout, and lower costs. AI translation improved ticket categorization and global engagement. The intuitive interface required less than an hour of training. Survitec saw immediate benefits and strong support from SysAid.
next4biz helped Bosch Thermotechnik improve customer service with omnichannel communication and process management. The platform enabled... urgent issue alerts, customer segmentation, and proactive quality monitoring. Bosch Thermotechnik saw a 4% increase in customer satisfaction. The company also used next4biz-chat to reach 8% of customers via live chat in six months. next4biz improved feedback, reporting, and distributor network integration for Bosch Thermotechnik.
OMQ Assist helps Hörmann, a global manufacturer of doors and gates, improve customer service. Employees use OMQ... Assist to get real-time answers from a knowledge base. Answers come as videos, pictures, texts, or downloads. This makes work more efficient and processes more standard. Hörmann now answers customer requests in real time and has a clear digital customer dialogue.
Help Scout helped Senneca improve team communication across 5 locations. Before Help Scout,... Senneca used Outlook, which made it hard to assign tasks and track customer emails. The team wasted time managing emails and waiting for coworkers to return. With Help Scout, over 50 users now share inboxes, see conversation history, and collaborate easily. Senneca's team quickly learned the platform and now responds to customers faster.
Get It Made is a manufacturing-as-a-service company in London. They had trouble... managing emails as their business grew. Using just one Gmail account led to missed emails and confusion. They needed a better way to handle customer and supplier messages. After using Hiver, they improved efficiency by 250% and saved 53 hours in a month.
GoToConnect helped ESI Technologies upgrade its phone system to a flexible, cloud-based VoIP solution. ESI needed faster,... more responsive communications to serve pharmaceutical and biotech clients. With GoToConnect, calls route to the right person or to standby staff and mobiles, so employees can answer from anywhere. This improved customer service and communication speed. ESI chose GoTo for its strong reputation and long-term support.
Gate Sentry helped a Wisconsin manufacturing facility fix slow, paper-based delivery check-ins. The old system... caused delays, lost records, and confusion at the gate. Gate Sentry replaced handwritten logs with a tablet-based, cloud system. Staff now pre-register drivers and track deliveries in real time. Records are secure, searchable, and audit-ready. The facility saw faster gate processing, better vendor tracking, and smoother operations.
Greetly helps Ravago manage visitor check-in and compliance at multiple manufacturing plants. Ravago uses Greetly’s... Custom Workflow Builder for photo capture, digital signatures, and ID checks. The system keeps digital records for audits and improves security. Ravago replaced paper logs with digital documentation and reduced bottlenecks by segmenting visitor types. This ensures audit readiness and a secure workplace.
LobbyGuard visitor management helped BH Aircraft Company track visitors and keep AS9100 quality management certification. The company replaced... manual check-ins with a self-service kiosk that scans IDs and records visitor data. The system sends instant notifications and keeps automatic records. BH Aircraft saved money by reassigning the receptionist to other tasks. The team values the added security and quick access to visitor records.
SwipedOn helped Columbus Chemical Industries improve visitor management. The company needed... better security and fast reporting for emergencies. SwipedOn gave them easy visitor sign in, quick access to visitor lists, and ID badge printing. Staff can now see who is in the building at all times. The app is simple to use and visitors like it. Evacuation mode helps keep everyone safe during emergencies.
Visitly helped Precision Plus modernize visitor monitoring and improve compliance. The company needed... a user-friendly system with features like facial recognition and contactless sign in. Visitly allowed them to integrate NDA and safety agreements for visitors. The software kept all documents organized in one place. Precision Plus found Visitly advanced and a perfect fit for their needs.
Giesecke + Devrient needed a better way to manage visitors and meet complex compliance rules. Their old system... was slow and often did not work, making it hard to keep records. They chose Envoy for its easy setup and ability to scale across offices. Envoy helped them track every visitor and employee and pull reports easily. The company can now manage compliance in an organized and secure way.
Sign In Enterprise helped Veeco quickly restart operations during the COVID-19 pandemic. Veeco used the... Workforce Security Platform to add health screening and background checks for all visitors. The platform let Veeco build custom sign-in experiences for each visitor type and location. Visual Compliance integration automated compliance checks. Veeco improved safety, compliance, and control across five facilities with a flexible, low-code solution.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Redbooth helped Meco Corporation improve team communication and project management. The company struggled... with lost emails and hard-to-find project data. Redbooth made it easy for all employees to use one tool. Meeting times dropped. Accountability and task tracking improved. Teams now manage projects and priorities better.
Airtable helped Schaeffler AG cut global content creation time by 50%. The company replaced... six tools with one unified platform for content intake, assignment, asset management, and reporting. Airtable's flexibility enabled a parent-child app model, supporting hundreds of users in over 50 countries. Designer task assignment time dropped to under one minute using AI. Schaeffler saw a one-day reduction in content request age.
Datto RMM helped KPS Global LLC manage IT across five facilities. The company unified... endpoint management and improved remote support. They replaced four disconnected tools with one platform. This change made patching and inventory tasks easier. IT gained better visibility and control. The new system helped KPS Global support rapid growth and work more efficiently.
Wrike helps House of Design manage projects and improve team visibility. House of Design... uses Wrike as a single source of truth for workload management. Teams in R&D, engineering, manufacturing, procurement, and HR use Wrike. The company delivers robotic system integration for many industries. Wrike supports on-time project delivery and clear communication.
Aha! Roadmaps helped Boise... Cascade manage its portfolio of six applications. Before, each product team used different planning processes and stored data in many places. This made it hard to align strategy and share roadmaps. With Aha!, Boise Cascade now has one system for all product management. Teams can set shared goals, coordinate releases, and see real-time updates. The company now has smoother planning, better collaboration, and can give leaders and customers clear updates.
Demandbase One helped WIKA Mobile Control reach new markets after saturating the crane industry. The team used... targeted campaigns and personalized messaging to engage top accounts. In four months, they reached 90% of targeted accounts, with 55% clicking on ads and 26% showing increased engagement. Sales teams received weekly reports on customer activity, improving meeting preparation. Demandbase also enabled tracking of post-event engagement and supported cross-selling to existing clients.
NSI Industries had trouble reaching the right people for their marketing. Their data was... not accurate, so their email campaigns did not work well. They used SalesIntel to get better data and target their audience. This helped them run more campaigns and reach more people. They saw a big improvement in how many emails were delivered and how many leads they could track.
Pobuca helped ELVIOMEX improve team productivity and collaboration. ELVIOMEX needed a... modern, user-friendly system that worked on mobile devices and integrated with other tools. Pobuca provided a single workspace with chat, file sharing, and video meetings. The solution made it easier for teams to work together. ELVIOMEX now has better ways to communicate and manage work in one place.
Lusha helped My Alchemy Store boost ROI by 150%. Before Lusha, finding... decision makers for uniform sales was slow and hard. Outreach took months or years, and data was often wrong. With Lusha, the team quickly reached key contacts and closed big deals, including a major delivery company. Sales meetings now have a 90% show rate. Monthly purchase orders increased, and the sales team meets their goals.
Autobound helped Hubs boost sales productivity and efficiency. Hubs used Autobound... to write personalized emails 5x faster, cutting average time from 12.5 to 2.5 minutes. 7% of contacts emailed became sales opportunities, leading to 150+ opportunities and 60+ deals won. The North American sales team saw a 3x increase in pipeline creation. Onboarding new sales reps became easier and required fewer employees.
Quantrix helped ATK Space Components Division improve business management by consolidating plans and forecasts. ATK replaced Excel... with Quantrix to handle complex data and calculations across multiple plants. With Quantrix, they now forecast over 1,000 programs, compared to 100 with Excel. The new system provides a four-year outlook and saves the company a couple hundred hours each month. The finance team can now focus on more valuable work and access information much faster.
Flipsnack helped Radioshuttle replace long, hard-to-share PowerPoint presentations with interactive digital brochures. Sales reps used... iPads to present these brochures at trade shows, making it easy for customers to understand and engage. Radioshuttle saw a 650% increase in engagement in January after launch, with average viewing time over 11 minutes. The brochure reached key markets in Canada, the US, and Sweden. Internal adoption was strong, with 500 sales reps receiving the brochure by newsletter. Distributors gave very positive feedback on the new digital assets.
MadCap Flare and MadTranslations helped InfinityQS deliver documentation in four languages. Content reuse features... in MadCap Flare cut the time needed to create different documentation outputs. Using MadCap Flare and MadCap Capture, InfinityQS reduced customer support calls to nearly zero. Only new content needs translation, saving tens of thousands of dollars each quarter. Cloud-based collaboration with MadCap Flare Online made it easy for authors and SMEs to add, review, and edit content.
Articulate 360 AI helps The Toro Company create training for a global network of distributors. The company needed... fast, scalable, and hands-on training for over 125 countries. With Articulate 360 AI, they save 4–5 hours per course on drafts, 8+ hours of SME time, and 2–4 hours on knowledge checks. The team uses Storyline for interactive learning and AI Assistant to speed up course creation. This lets them focus on quality and innovation in their training programs.
Easygenerator helped Signify move from outsourcing e-learning to creating training in-house. The company wanted... to save time and money and let employees share knowledge. With Easygenerator, employees quickly learned to make courses. Now, 95% of e-learning is made internally. Over 1400 courses have been created, many translated into 6 languages. The team saved costs and gained more time for other work.
Tungsten Network helped Mohawk Industries switch to e-invoicing. Mohawk reduced labor... costs and cut paper use in accounts payable. The company processed 650,000 e-invoices annually and onboarded 26,000+ suppliers. Mohawk saved about $3 million each year and reduced AP staff from 54 to 21. Supplier relationships improved and reporting became more accurate.
Tungsten Network helped Mohawk Industries switch to e-invoicing. Mohawk reduced labor... costs and cut paper use in accounts payable. The company processed 650,000 e-invoices annually and onboarded 26,000+ suppliers. Mohawk saved about $3 million each year and reduced AP staff from 54 to 21. Supplier relationships improved and reporting became more accurate.
Manufacturing Success stories in Driving ROI and Results using Team Collaboration solutions
UNE PME
- Manufacturing
Sofa is an interactive meeting app. A medium-sized manufacturing... company used Sofa to help teams and partners work together on ultra-light seat production. The company used features like document sharing, planning, and live collaboration. Team members posted plans, shared technical documents, and managed tasks in real time. Sofa helped everyone build the project together, even from different locations.
eXo Platform helped CETIH modernize its communications and unify its teams. CETIH needed a... digital workplace to connect 800 employees across six brands and seven sites. The company wanted a single platform to support collaboration, knowledge sharing, and a strong corporate culture. eXo Platform provided instant messaging, collaborative spaces, and project management tools. CETIH now uses eXo Platform as the heart of its projects and teamwork.
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
MangoApps helped Huber+Suhner connect 3,900 employees worldwide. The company needed... a way to improve global communication and collaboration. MangoApps provided a browser-based intranet with social and mobile tools. Employees could share knowledge and track project progress easily. The platform unified teams across time zones. Huber+Suhner chose MangoApps after reviewing 20 solutions.
Conceptboard helped Siemens connect teams worldwide. Siemens needed a... tool for real-time, global collaboration. They chose Conceptboard for its web-based, device-compatible features and strong security. After a six-month rollout, over 55,000 Siemens employees use Conceptboard. The platform reduced travel costs, saved time, and cut email traffic. Employees enjoy using Conceptboard every day.
Ozinga needed a centralized hub for fast access to critical information after rapid growth. They chose ThoughtFarmer... for an easy-to-use intranet. The new intranet, "GO Ozinga," improved company communication and culture. It features a dynamic employee directory and a Toolbox for company information. The intranet has enhanced efficiencies and is set to grow with the company.
PowerLift Hydraulic Doors wanted to improve their lead generation strategy. They needed to... understand their marketing spend and convert leads into customers. LocaliQ provided digital marketing solutions, including Search Ads and Social Ads. This helped PowerLift achieve an 81% lower CPC and a 46% increase in lead form conversions. They also saw a 145% increase in SMS leads within 60 days.
Zoho SalesIQ helped BreadPartners improve customer engagement with a small team. They used SalesIQ... to get clear web analytics and real-time visitor insights. The DoughBot 2.0 chatbot, built with SalesIQ's no-code tools and integrated with GPT-4, handles complex queries and streamlines support. SalesIQ's lead scoring and booking features made sales and marketing more efficient. Automated routing of requests improved quality assurance and hiring. BreadPartners now tracks and responds to customer needs faster, raising satisfaction and engagement.
Hornetsecurity Archiving helps HOMANIT store all business emails in a legally compliant way. HOMANIT needed to... meet strict German data protection laws and archive emails for up to ten years. The company wanted to move away from its in-house Lotus Notes system. Hornetsecurity provided secure, automatic email archiving with easy access and strong support. HOMANIT now archives all German email traffic smoothly and can quickly find lost or deleted emails.
Dolphin Radiators faced challenges with inventory management due to manual data entry errors and slow processing times. Unique Computer Systems... developed a custom mobile app, StockTake, to integrate with their ERP system. This app improved traceability, accuracy, and flexibility in inventory management. As a result, Dolphin Radiators experienced faster order processing, superior inventory control, and proactive shortage management, gaining a competitive edge in the market.
Cyberimpact helped M&L Uniformes send targeted emails during the Covid-19 crisis. The company segmented... its list and sent a special offer about masks to 67 business owners. The email had a 99% open rate and a 73% click-through rate. The first email brought in over $50,000 in sales. Later mailings generated over $200,000. The president was very happy with the results.
IntelliClick software helped UE Systems, Inc. track customer website... activity and email engagement. They used GoldMine CRM with IntelliClick to qualify leads and focus sales on buyers ready to act. IntelliClick made database clean-up easy and saved staff time. Sales reps now see real-time data and follow up faster. UE Systems plans to use IntelliClick dashboards and event registration to grow their business.
Zoho SalesIQ helped BreadPartners improve customer engagement with a small team. They used SalesIQ... to get clear web analytics and real-time visitor insights. The DoughBot 2.0 chatbot, built with SalesIQ's no-code tools and integrated with GPT-4, handles complex queries and streamlines support. SalesIQ's lead scoring and booking features made sales and marketing more efficient. Automated routing of requests improved quality assurance and hiring. BreadPartners now tracks and responds to customer needs faster, raising satisfaction and engagement.
Miva's ecommerce platform helped Decorative Films, LLC create a modern B2C shopping experience. The new site... features a custom visualizer tool and responsive design. Customers can now see and select window treatments in real-world settings. Decorative Films saw a 78% increase in desktop average order value, 120% on mobile, and 60% on tablet. The site improved efficiency and streamlined backend processes for the company.
commercetools helped Normet move its spare parts catalog of 65,000 SKUs online. Normet wanted to... make ordering easier for customers and reduce manual work for sales teams. The new eCommerce portal launched in just 4.5 months. Customers can now check prices and availability quickly and order online. Sales teams now focus on more valuable tasks. Normet collects feedback to keep improving the portal.
IdoSell helped CIECH Sarzyna, a top Polish producer of plant protection products, launch an online store. The company wanted... to improve business processes and grow its digital sales. IdoSell provided the platform for e-commerce and enabled custom solutions. CIECH Sarzyna now uses IdoSell to build a strong online presence and stay ahead in the market.
Oxatis helped Helinetwork International launch Rotorplace, an online platform for helicopter parts. The site became... the first online marketplace for aviation professionals to buy spare parts from top manufacturers. 90% of sales are international. The platform offers fast order processing and shipping, reducing downtime costs for customers. Oxatis provided a custom design, mobile site, SEO strategy, and advanced B2B features.
Ucommerce helped Dinesen Gulve improve their website with faster load times and a rebuilt checkout. Dinesen wanted a... better user experience and high-quality images for their bespoke wooden flooring. Alpha Solutions used Umbraco CMS, Ucommerce, and Microsoft Azure to solve slow loading and checkout issues. The new solution let Dinesen upload large images and improved order flow. The changes made the website faster and easier for customers to use.
Samsung Cloud Platform helped a global manufacturer build a next generation supply chain management (SCM) system. The company faced... supply chain disruptions and needed to prevent shortages and improve efficiency. They used SCM SaaS on Samsung Cloud Platform for automation, AI/ML demand prediction, and scenario planning. The solution reduced total cost of ownership, cut decision-making and planning time, and improved data restoration speed. The manufacturer now operates with more stability and can quickly respond to business needs.
Forrester Market Insights helped Siemens AG launch Siemens Xcelerator, an open business platform. Siemens AG used... Forrester’s competitive intelligence and market perspectives to support digital transformation. Forrester also helped Siemens AG improve its go-to-market messaging and customer communications. Siemens AG built a future fit company that meets customer needs with Forrester’s support.
Intelligence2day® helped AkzoNobel reduce information overload across its global operations. The company used... the platform to create OneIntelligence, a centralized and customized intelligence hub. Employees now get relevant news and analysis tailored to their departments. The solution streamlined workflows, with 15 weekly newsletters and 1,500 automated alerts sent out. AkzoNobel reports that retrieving and sharing information is now much easier and less time-consuming.
New-Indy Containerboard faced skill gaps due to inconsistent training. They used Convergence... LMS to standardize training and improve reporting. This helped them send a consistent training message to employees. All operators now follow a standardized safety program. Reporting issues have been resolved.
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
SHANON MARKETING PLATFORM helped 株式会社ベンカン shift from traditional sales to digital marketing. The company first... tried the platform in 2016 but stopped due to lack of internal adoption. In 2020, facing challenges from the pandemic, they reintroduced the tool to support web, email, and content marketing. They increased email campaigns and improved content on their website. Within months, they also started using advanced features like lead scoring. The platform made it easier to track results and support sales with better leads.
Egen built an IoT platform for Caterpillar to track over 200,000 assets worldwide. The solution included... a single data lake and APIs for data access. Egen created more than 250 predictive maintenance models, processing 12 billion IoT sensor readings daily. The project connected 160 enterprise dealers and reduced Caterpillar's cloud costs by 65%. Model deployment times improved from one per quarter to one per week.
Ascora helped Dusty Fabrications, a metal design and fabrication business, move from a mix of software tools to one job management platform. Dusty Fabrications needed... better quoting, scheduling, and invoicing features. They chose Ascora to automate and simplify their business management. The new system made it easier to track jobs and manage admin tasks. Owners Jeff and Dustin Pugh say Ascora has been a big part of their success.
BiznusSoft HR helped HillPhoenix solve problems with managing employee time records and payroll. Before, system changes... were slow and upgrades from their old vendor caused issues. With BiznusSoft HR, HillPhoenix now has one platform for payroll and timekeeping. Timekeepers can easily get the data they need. Employee information is secure. Temporary workers and managers can use the system without software problems. HillPhoenix values the strong support from BiznusSoft.
Fieldpoint field service software helped Hartwig improve mobility and ease of use for their technicians. Hartwig needed a... better way to collect and send information from the field. Their old CRM system was slow and required laptops and VPN connections. With Fieldpoint’s mobile app, technicians now use smartphones or tablets, work offline, and save five to ten minutes per case. The new system made reporting faster and invoicing easier. Hartwig’s team is happy with the support and results from Fieldpoint.
Route4Me helped Matthews Aurora Funeral Solutions improve last mile delivery. Matthews needed to... cut wasted miles and man-hours in their delivery process. They used Route4Me for automated route optimization and telematics integration. Implementation took less than a day at each site. Matthews achieved 7% savings in mileage and fuel, nearly double their target. Route planning time dropped from hours to minutes. The platform also helped Matthews forecast equipment and staffing needs at 66 sites.
Manufacturing Technology Centre (MTC)
- Manufacturing
Unity ISS helped the Manufacturing Technology Centre (MTC) deliver all client projects on time. The MTC used... Unity's real-time 3D development tools and integrated support services to solve technical problems within 24 hours. The team accelerated product design and development for manufacturing clients. Unity's expert guidance improved the team's ability to propose and deliver innovative, funded projects. The partnership increased internal collaboration and awareness of 3D technology across the organization.
BuildFire created a custom mobile app for Praxair to help managers in Asia connect and share best practices. The app improved... communication and reduced duplicated efforts. Praxair saved $480,000 in eight months by cutting training costs. The app connected seven international offices and made turnaround time 58% faster than traditional development. Praxair is now building more apps with BuildFire.
Piwik PRO helped Rawlplug boost traffic attribution accuracy from 30% to 95%. The company replaced... Google Analytics 4 due to data loss and poor source tracking. Piwik PRO's analytics, consent manager, and tag manager gave Rawlplug a full view of their marketing channels. Nearly 100% of online transactions are now attributed to specific sources. Data accuracy now matches 98-99% of accounting records, driving better decisions across departments.
Charlotte Pipe and Foundry used multi-cloud technology to improve their edge computing. They wanted better... performance and flexibility. The new solution helped them manage data across different cloud platforms. This made their operations faster and more reliable. They now have sharper control at the edge.
Open iT software helped a Fortune 500 industrial conglomerate track software usage across many locations. The company faced... high costs from database software licenses based on estimated, not actual, usage. Open iT enabled them to see real usage patterns and match licenses to users. They right-sized their licenses and cut costs by 30%. This improved IT asset management and vendor negotiations.
Asset Panda helps RISE™Robotics track every part in their electric cylinder products. Before Asset Panda,... the team used spreadsheets, which caused errors and low visibility. Asset Panda gives them a single source of truth for configuration management, inventory, and tool calibration. The platform's barcode scanning and mobile app save time and improve accuracy. RISE™Robotics now manages product lifecycle and IT assets more easily. The team plans to expand Asset Panda use to boost efficiency even more.
Iron Mountain InSight Content Management helped Alp Aviation digitise over 100 processes. The company faced... production delays from paper-heavy workflows and remote work. The solution unified operations, improved efficiency, and gave instant access to forms. Integration with their MES system ensured quality inspections happened on time. Alp Aviation saw faster adoption and better customer experiences with paperless automation.
MediaValet helped Herff Jones manage their growing digital assets. The company faced... slow approvals and missed deadlines due to scattered workflows. MediaValet and Wrike integration streamlined asset organization and improved collaboration. Approval times were cut in half. Project turnaround became faster. Team efficiency increased across departments.
THRON helped Selle Royal Group manage digital assets and product data in one platform. The company wanted... better control of content and product information. THRON Digital Assets and THRON Products let them organize over 20,000 pieces of content and 5,000 products. They now deliver consistent brand messaging in 80 markets. The solution improved time to market and brand consistency.
CELUM helps Rosenbauer manage digital assets for custom fire fighting vehicles. Rosenbauer needed a... central hub for marketing and technical media. CELUM's platform lets non-technical users organize, enrich, and share assets. The solution supports file transcoding and visual approval workflows. Rosenbauer manages over 240,000 assets and averages 43,833 downloads per year with 3,500 users.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Dunlop Aircraft Tyres Limited had problems with reactive maintenance and too much manual work. They used paper... and Excel to manage maintenance, which slowed them down. They chose Fiix CMMS to help them plan and track maintenance better. After using Fiix, they saved time by automating reports and removing paper processes. They now schedule and finish maintenance faster, make fewer mistakes, and can stop problems before they get worse.
Dr. Explain helped Carl...Valentin reduce tech support needs. The company used Dr.Explain to create help documents for their Labelstar Office and ConfigTool software. The senior developer found Dr.Explain easy to use and valued its contextual help and PDF export features. With Dr.Explain, customers can quickly find information, which lowers support effort. Carl Valentin has used Dr.Explain for over 8 years to improve user documentation.
A Japanese manufacturing conglomerate
- Manufacturing
HR-Directory 365 helped a Japanese manufacturing conglomerate manage a large HR database. The company had... over 3,000 users and affiliates in 29 countries. They faced slow load times and trouble removing inactive accounts. HR-Directory 365 improved database access and saved a lot of time. The solution used SharePoint and Power Automate.
Jungheinrich AG replaced many tools with a central USU solution to boost global efficiency. The company used... USU IT Service Management, IT Asset Management, and IT Monitoring. They wanted to unify all services on one platform and harmonize global processes. USU helped Jungheinrich standardize services and improve service management. This led to better efficiency and streamlined operations.
ON24 helped ABB New Zealand unify data and close more deals. ABB used ON24... and Pardot integration to run webinars and boost engagement. They increased their sales pipeline by $2.3 million USD. They won over $819,000 USD in new sales. ABB saw a 100% increase in ROI year-over-year.
RingCentral helped Staughton Group move from an old Mitel PABX to a cloud-based unified communications system. The company needed... a reliable, easy-to-manage phone solution to reduce business risk and improve efficiency. RingCentral provided a seamless upgrade with almost no downtime and fast hardware delivery. Staff now use softphones and Yealink handsets with easy directory access. The platform supports hybrid work, advanced call routing, and analytics for better workload management. Staughton Group uses RingCentral analytics to monitor support KPIs and improve production processes.
GoToConnect helped ESI Technologies upgrade its phone system to a flexible, cloud-based VoIP solution. ESI needed faster,... more responsive communications to serve pharmaceutical and biotech clients. With GoToConnect, calls route to the right person or to standby staff and mobiles, so employees can answer from anywhere. This improved customer service and communication speed. ESI chose GoTo for its strong reputation and long-term support.
Livestorm helped Ahlstrom-Munksjö modernize its marketing. The company used... Livestorm to run educational webinars for a niche audience. They reached 700 targeted attendees and launched two global initiatives. Livestorm's platform made it easy to customize emails and follow-ups. This improved customer engagement and supported a shift to digital marketing.
SightCall helped Airbus improve productivity on their final production line. Airbus used SightCall... to let workers start live visual support sessions with remote experts. This made it easier and faster to fix production issues. 96% of users said SightCall helped them solve problems more quickly. The average time to resolve issues dropped by 60 minutes.
Measuring CPQ Success in Manufacturing Deployments
Yamaha Motor Europe
- Manufacturing
Vendavo Pricepoint helped Yamaha Motor Europe improve its pricing strategy. Yamaha faced challenges... balancing profitability and market competitiveness. Vendavo provided data-driven, value-based pricing tools. Yamaha now uses analytics to set better prices and understand customers. The new approach supports higher profits and a stronger market position.
Holcim used PROS AI-powered pricing to help with their digital transformation. Holcim is moving... from being just a cement company to a full-scale building company. PROS helped Holcim with pricing as part of this change. The case shows how Holcim uses digital tools to support their business growth. The story highlights the role of AI in Holcim's transformation.
A €4 billion European manufacturer of climate solutions
- Manufacturing
A €4 billion European manufacturer of climate solutions was growing rapidly due to acquisitions and market expansion. Despite this growth,... they were still using spreadsheets for pricing. They hired a new pricing manager who identified a lack of focus on pricing. The company, with over 15,000 employees, implemented Zilliant Quick Start for Global and Country Price Lists. This established a data-driven pricing approach across their subsidiaries in just weeks.
Flexpricer for Salesforce helped Flux Pumps Corporation solve complex product configuration challenges. The company needed... a tool to make quoting easier and reduce reliance on experienced sales staff. After choosing Flexpricer over Salesforce CPQ, they quickly set it up with help from a Salesforce partner. The solution increased average order value by 30% and stopped revenue leakage. The team now sells more high-margin accessories and spare parts.
FiveCRM helped Senior Response scale its telemarketing operations for over 20 years. Senior Response needed... a CRM that was easy for older agents to use, could scale with growth, and allowed in-house changes. FiveCRM provided a flexible, customizable platform with API integration and strong data security. The platform enabled quick campaign setup, easy user management, and direct support for client needs. Senior Response credits FiveCRM for helping win new business and supporting ongoing growth.
Natterbox Remote Assist helped DiamondBack Covers solve customer support problems. The company had... trouble with slow troubleshooting and unnecessary product returns. Natterbox Remote Assist let agents use live video to fix issues on the first call. Customers did not have to send photos or emails. The tool worked on many browsers and was easy for all users. DiamondBack Covers saw a 100% success rate in Remote Assist usage and faster problem solving.
Electrolux Group transformed its contact centers into consumer-centric care centers using the Genesys Cloud platform. They integrated Genesys... Predictive Engagement, Genesys Agent Assist, Google Cloud CCAI bots, and SAP. This led to improved first-contact resolution, Net Promoter Score, and employee satisfaction. They also achieved a 25% reduction in average handle time and a 20% reduction in call and email traffic. Sales conversions increased by 89%, and they accelerated the rollout of online stores.
Eckoh provided secure payment solutions for a global agribusiness cooperative. The company needed... to protect customer data and ensure payment security in their contact center. Eckoh's solution helped them achieve secure transactions and data protection. This improved compliance and reduced risk of data breaches.
Manufacturing Success stories in Driving ROI and Results using E-Commerce Software solutions
Topcon
- Manufacturing
Red Points helped Topcon fight online counterfeits. Topcon faced a... surge in fake products harming their brand. Red Points' brand protection solution used AI to detect and remove infringements. Topcon eliminated 300-500 infringements monthly with an 89.4% success rate. The estimated value of removed infringements reached $22 million. This made the market safer for Topcon's customers.
Gecko Alliance needed a quick e-commerce solution for their Gecko Depot European operations to sell spa and hot tub parts online. Spektrum, a web... development agency, used Snipcart to integrate e-commerce into Gecko's existing Squarespace site. The integration required custom solutions for account approval and discount levels. The project was completed quickly, with Snipcart providing flexibility and a fast integration path.
NIQ-GfK's geomarketing solutions helped V-ZUG map regional market potential and optimize its sales structure. V-ZUG used tools... like Geo+SalesValues and Geo+SalesTerritories to analyze sales territories and dealer networks. The company received a list of over 1,000 dealer locations and detailed catchment area analyses. New maps showed both current and potential sales structures. V-ZUG improved its sales territories and targeted the best dealers, leading to higher market penetration and increased sales.
Conga Advantage Platform helped Vaisala upgrade its global eCommerce. Vaisala needed a... scalable, compliant solution for over 300 product families. The company migrated 21,000 users, 2,500 products, and 13 price lists across 129 countries. They reduced eCommerce customizations by 35%. The new platform improved self-service and troubleshooting for global buyers.
Measuring SEO Success in Manufacturing Deployments
Wolften
- Manufacturing
WebCEO helped Wolften grow their business with local SEO. Wolften needed a... multilingual website to reach new markets and reduce business risk. They translated their site into English, Czech, and German by hand for better quality and SEO. They used local domains and focused on one main domain for their online presence. This strategy helped them expand internationally and find new business partners.
BrightEdge helped Graco Inc. improve their SEO... results. Graco used technical SEO and content optimization to target featured snippets. They optimized image alt text and tracked keywords with Data Cube. Graco saw a 718% increase in People Also Ask results and a 145% increase in Quick Answer results. They also had a 35.4% increase in ranking images and double digit growth in leads.
Conductor helped Char-Broil grow website traffic. Char-Broil used Conductor... to find what customers search for and plan content. They made new content and improved old content using Conductor’s SEO tools. Char-Broil saw a 110% increase in organic traffic. Overall site traffic went up by 56%. They beat their goal by six times.
Gates Corporation is a global manufacturer of power transmission belts and fluid power products. Their YouTube channel... was not performing well and they struggled with video optimization. They worked with tubics to improve their YouTube strategy. Tubics provided expert guidance on tags, video simplification, and sharing links. As a result, Gates saw a 210% increase in organic watch time via YouTube Search, a 155% increase in views from video suggestions, a 289% increase in organic views via YouTube Search, and a 103% increase in average view duration from YouTube Search.
Juphy helped Carbo manage customer service on social media. Carbo struggled to... reply to all customer inquiries across channels. Juphy unified all channels in one place. This saved Carbo a lot of time. Carbo contacted over 2,000 customers through Juphy. The team liked features like unified notifications and one-click moderation.
MangoApps helped Huber+Suhner connect 3,900 employees worldwide. The company needed... a way to improve global communication and collaboration. MangoApps provided a browser-based intranet with social and mobile tools. Employees could share knowledge and track project progress easily. The platform unified teams across time zones. Huber+Suhner chose MangoApps after reviewing 20 solutions.
Inriver PIM helped Michelin solve the challenge of keeping product data accurate and up to date. The platform made... it easy for both technical and non-technical teams to manage and share product information. Syndication features simplified data distribution to third-party channels and distributors. Integration with Michelin's tech stack improved digital operations. The solution enabled branded digital storefronts for employees and partners, driving digital growth and better collaboration.
NiCo Manufacturing used SpotlerCRM to improve their sales strategies. This helped them... work together better. They are now leading in their industry.
3M used Sprinklr Social to improve its social media strategy. The company faced... slow response times and inconsistent social media moderation across regions. Sprinklr provided a scalable, AI-powered solution that unified customer care and brand engagement. 3M achieved a 90% reduction in case response time and a 75% reduction in SLA. Customer satisfaction and brand engagement increased worldwide.
Sociality. io helped Evyap...improve digital marketing and workflow efficiency. Evyap used Sociality.io to manage social media, reporting, and competitor analysis. The platform replaced manual processes and reduced time spent on reporting. Evyap launched an AI-driven deodorant series and won industry awards. Sociality.io made collaboration easier and supported Evyap’s digital transformation goals.
Determ helps BIMAL Group monitor media mentions and create reports. Before Determ, they... used a tool that only sent daily reports and lacked real-time access. With Determ, they access data anytime, create custom reports, and use mobile alerts. The platform saves up to two hours a day by automating manual tasks. Draško Bojić, digital manager, values the platform's speed, support, and time-saving features.
NiCo Manufacturing used SpotlerCRM to improve their sales strategies. This helped them... work together better. They are now leading in their industry.
How Security is Delivering ROI for Manufacturing Leaders
Sistema
- Manufacturing
Sistema, a plastics manufacturer in New Zealand, avoided further shutdowns due to Covid. They used a... rapid contact tracing solution. This helped them continue operations safely.
OpenLM helped MKS Instruments, Inc. manage engineering software... licenses across 20 global sites. The company has over 500 users, including process engineers and CAD designers. OpenLM heatmap usage reports saved the company thousands of dollars. The main applications managed are Ansys, Matlab, Solidworks, and Creo. Peggy M Garrett, global CAD manager, shared that OpenLM improved software asset management and productivity.
Flexera helped Danfoss manage software vulnerabilities as employees used more third-party apps. Danfoss needed better... security beyond their Microsoft suite. Flexera integrated with Microsoft SCCM and replaced other patching tools. Danfoss could now map software end-of-life and fix vulnerabilities faster. Flexera gave real-time snapshots and custom reports for better security and compliance. Danfoss improved efficiency and cost effectiveness across the company.
ScanBizCards helped Komatsu improve event lead capture. Komatsu saw a... 75% increase in event lead capture using ScanBizCards. The solution made it easier to collect and manage leads at events. This led to better results for Komatsu's event marketing efforts.
Uniqode QR Codes helped General Dynamics Electric Boat boost hiring results. The company saw... over 95% increase in document uploads and 39,000+ QR Code scans. More than 2,000 forms were submitted for internship positions. QR Codes made it easy to track recruitment event ROI and collect attendee data fast. The solution improved marketing campaign tracking and centralized job info for candidates.
6sense helped NanaWall, a leading manufacturer of opening glass wall systems, improve its digital marketing. NanaWall wanted better... targeting and performance for its advertising campaigns. The company used 6sense to capture more information about its accounts. This made their marketing more efficient. NanaWall saw better results from its advertising with 6sense.
Paylocity helped Portacool recover after a major fire destroyed a facility and forced layoffs. The company needed... a paperless, integrated HR system to support a workforce spread across six locations. Paylocity provided a people-first HR platform that streamlined processes and improved employee engagement. Portacool saw significant time savings, better communication, and scalable HR operations for future growth. The solution enabled strategic HR transformation and supported the company's rebuilding efforts.
Xactly Connect helped Flowserve unify sales data from multiple sources into a single Power BI dashboard. Jeremy Franks, manager... of sales operations, used the tool to speed up data validation and improve reporting. The partnership with Xactly gave Flowserve access to industry insights and automation for complex processes. Flowserve is also implementing Xactly Plan for quota planning and exploring more Xactly tools.
Xactly Connect helped Flowserve unify sales data from multiple sources into a single Power BI dashboard. Jeremy Franks, manager... of sales operations, used the tool to speed up data validation and improve reporting. The partnership with Xactly gave Flowserve access to industry insights and automation for complex processes. Flowserve is also implementing Xactly Plan for quota planning and exploring more Xactly tools.
Tungsten Network helped Mohawk Industries switch to e-invoicing. Mohawk reduced labor... costs and cut paper use in accounts payable. The company processed 650,000 e-invoices annually and onboarded 26,000+ suppliers. Mohawk saved about $3 million each year and reduced AP staff from 54 to 21. Supplier relationships improved and reporting became more accurate.
PFL direct mail platform helped Attends streamline their sample request process. The old system... required sales reps to spend hours entering sample requests in a CRM. With the new Attends Online Sample Store, customers can order samples directly. This reduced administrative work for the sales team and the FOCUS Center. Customers now get samples faster and can try products before ordering through insurance. The solution improved efficiency and customer satisfaction.
Craftware used Salesforce to support maintenance and development for a global tobacco company. The project focused... on keeping Salesforce running smoothly and making improvements. The company needed ongoing help to manage and grow their Salesforce system. Craftware provided support and development services. This helped the company use Salesforce better for their business needs.
IdoSell helped CIECH Sarzyna, a top Polish producer of plant protection products, launch an online store. The company wanted... to improve business processes and grow its digital sales. IdoSell provided the platform for e-commerce and enabled custom solutions. CIECH Sarzyna now uses IdoSell to build a strong online presence and stay ahead in the market.
Brainloop BoardRoom helped HOERBIGER make board communication digital. The company replaced... old paper documents with secure digital access for about 30 board members. Members now use laptops, tablets, and smartphones to get important files. The solution meets compliance needs and is easy to use, according to the CEO. HOERBIGER improved efficiency in board-level communication with Brainloop BoardRoom.
Brainloop BoardRoom helped HOERBIGER make board communication digital. The company replaced... old paper documents with secure digital access for about 30 board members. Members now use laptops, tablets, and smartphones to get important files. The solution meets compliance needs and is easy to use, according to the CEO. HOERBIGER improved efficiency in board-level communication with Brainloop BoardRoom.
eLogger helped Sappi North America move from handwritten paper logs to a digital logbook system. Sappi needed a... tool to store and quickly access shift information across its mills. eLogger made it easy for staff to search logs, communicate, and customize entries for each department. The system improved daily operations, saving time and money. Staff found eLogger simple to use and central to their communication.
Rossum helped allnex automate its sales order processing. allnex wanted to... free up its customer service team, reduce errors, and improve customer satisfaction. They faced challenges with high document volume, many formats, and manual work. With Rossum, allnex now achieves 70% touchless order processing. The customer service team enjoys a simpler workflow and less repetitive work.
Hitachi Construction Truck Manufacturing Ltd
- Manufacturing
Altair Simulation helped Hitachi Construction Truck Manufacturing Ltd design lighter, stronger mining haul trucks. Hitachi used Altair... MotionView, Activate, Radioss, and OptiStruct to optimize truck frames and components. The solution enabled a 10% weight reduction in the main frame and rigid body. Hitachi improved payload capacity and fuel efficiency. The Altair license model let them access many tools and cut costs. Product development times were fast and support from Altair was strong.
Loylogic delivered a loyalty commerce platform for Agriplus. Agriplus needed an... engagement and rewards program to keep their best customers and expand into new markets. Loylogic provided a branded platform and full growth marketing services. The solution allowed Agriplus to launch in markets from France to Australia. Local and international reward suppliers were included. The program helps Agriplus retain customers and grow globally.
Michelin used Voucherify to run the Better Motion loyalty program. They integrated Voucherify... in less than two months for B2C and B2B eshop. Over 80% of members earn points and redeem rewards. This drastically reduced time-to-market and program TCO.
ShoutOUT Labs built a loyalty platform for DSI Tyres. DSI Tyres needed... to automate customer engagement and reward loyal buyers. The old system used postcards and manual data, which was slow and costly. The new platform lets customers join the loyalty club by texting a code from their tyre. They get instant digital rewards and can refer friends for more points. The system tracks customer data, segments users, and manages campaigns with real-time analytics.
Manufacturing Success stories in Driving ROI and Results using Influencer Marketing solutions
KAI
- Manufacturing
KAI wanted to promote their new razors collection on Instagram. They used Qoruz... to find and work with influencers. Qoruz helped them activate 170 influencers. These influencers posted stories and reels. The campaign reached 900,000 people. This helped KAI connect with their audience and build trust.
Later Influence helped Spectrum Brands run a holiday influencer marketing campaign for four pet brands. The campaign targeted... U.S. pet owners on Instagram and TikTok. Creators produced 387 pieces of content, driving 407,500 impressions and 52,000 engagements. The average engagement rate reached 12.8%. Later managed campaign strategy, paid media, and reporting, while Spectrum Brands handled product shipping and creator communication.
Barracuda CloudGen Firewall and Barracuda Total Email Protection helped Cross Hydraulics move to a distributed network. The company needed... to secure multiple offices after switching to Office 365. Barracuda solutions provided advanced firewalls, email protection, and backup. The network scaled up and all offices gained secure connectivity. Staff now share data easily and email threats are blocked automatically. Barracuda's tools make management simple and protect critical data.
Top Stories in Manufacturing about adoption of Live Chat software
Gilbarco Veeder-Root
- Manufacturing
Impero Connect helps Gilbarco Veeder-Root support gas station and convenience store equipment worldwide. The help desk... team handles about 1,500 calls a day and uses Impero Connect for around 300 remote sessions daily. The solution supports PCI compliance by tracking every remote session and training staff for secure use. Custom tweaks like hotkeys and toolbar access make daily work easier. Gilbarco values Impero Connect for its stability and reliable performance.
Phifer Incorporated used LiveHelpNow live chat and ticketing system to improve customer support. The company wanted... to reduce inbound phone calls and offer a new way for customers to get help. With live chat, Phifer answered questions from both product users and direct buyers. This helped direct customers to retail outlets and created more leads for the business. The new system made customer service faster and more efficient.
Manufacturing Success stories in Driving ROI and Results using Endpoint Security solutions
Hubbell Incorporated
- Manufacturing
Aryaka SmartServices helped Hubbell Incorporated replace their MPLS network. Hubbell faced slow... application performance and unstable connections, especially in China, UK, and India. Aryaka's managed SD-WAN and security solution improved global application performance, network stability, and security. Hubbell deployed Aryaka to over 90 locations worldwide. IT staff now spend less time on troubleshooting, and user productivity has increased.
Fastly Next-Gen WAF helped PPG Industries improve cybersecurity. PPG had trouble... with a previous security tool that was hard to use and caused too many false alarms. Fastly's solution was easy to set up and let PPG use blocking mode right away. The SmartParse feature stopped false positives and saved the team time. Custom tags made it easy to see and share network data. Fastly's support team worked closely with PPG. Now, PPG secures its global network with less effort and more confidence.
Manufacturing Clients Speak: The Impact of deploying Bot Platform solutions
Bosch
- Manufacturing
Cognigy. AI helped Bosch...automate tasks and improve workforce efficiency. Bosch used Cognigy.AI to build over 90 AI agents for internal and external use. The solution increased first resolution rate to 76% in sales chat for drive and control technology. Bosch also launched a global HR AI agent for employees. The platform delivered robust self-service, streamlined processes, and significant cost savings.
Automation Anywhere helped GEA Group automate finance processes. The finance team... faced fragmented systems and slow data tasks. They launched a digital assistant for freight invoicing and backlog reporting. This led to over 100 automation ideas and 180 automations deployed or in the pipeline. The company saved over 6,000 hours and $400,000. Automation is now key for real-time KPI reporting and fraud detection at GEA Group.
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
QuestionPro helped Kohler run over 300 surveys across many departments. Kohler used QuestionPro... to track customer satisfaction and gather feedback on their website. The platform let Kohler combine survey data with web analytics for deeper insights. Kohler made impactful website changes based on survey results. The tool's flexibility supported company-wide adoption and ongoing business growth.
Manufacturing Clients Speak: The Impact of deploying Event Management solutions
Carrier Corporation
- Manufacturing
Learning Stream registration software helped Carrier Corporation streamline its customer training registration. Carrier runs three... training programs with different audiences and branding, but all use Learning Stream for event setup. The software's template-based system saves one to two hours per course setup. With over one hundred training events each year, this adds up to major time savings. Staff now spend less time on admin and more on improving training.
The Society of Vacuum Coaters (SVC)
- Manufacturing
ExpoGenie helped The Society of Vacuum Coaters (SVC) solve rising costs and poor service from their old exhibitor management platform. SVC switched to... ExpoGenie in 2020, saving over $15,000 per year. The platform made sponsorship sales easier and let exhibitors manage tasks themselves. SVC also got better customer service and improved their brand experience across event websites. Exhibitors gave positive feedback about ExpoGenie’s ease of use and modern interface.
Top Stories in Manufacturing about adoption of Email Security software
PFEIFER DRAKO Drahtseilwerk GmbH
- Manufacturing
EGroupware Enterprise Line (EPL) helps PFEIFER DRAKO Drahtseilwerk GmbH manage daily operations. All employees use... EPL, including in production. The Guacamole feature lets staff access office computers from home. The calendar tool supports fast appointment and room planning. Other modules used are address book, ticket system, InfoLog, mail, and Guacamole. EGroupware support is excellent and customer feedback shapes product development.
Barracuda CloudGen Firewall and Barracuda Total Email Protection helped Cross Hydraulics move to a distributed network. The company needed... to secure multiple offices after switching to Office 365. Barracuda solutions provided advanced firewalls, email protection, and backup. The network scaled up and all offices gained secure connectivity. Staff now share data easily and email threats are blocked automatically. Barracuda's tools make management simple and protect critical data.
Pendo helped Essity onboard 1,200 employees across 38 countries during the pandemic. Essity used Pendo's... in-app guides and analytics to train staff and improve user behavior. The solution reduced friction and boosted efficiency for sales teams using their CRM. Managers gained better insight into employee actions and improved workflows. Pendo enabled Essity to scale digital training and support globally.
Laserhub used Nelio A/B Testing to improve their website's call-to-action conversion rate. They wanted to... increase platform registrations and reduce visitor drop-off. Using heatmaps, clickmaps, and A/B tests, they tested headlines, images, and CTA button text. Nelio A/B Testing was easy to use and integrated well with WordPress. As a result, Laserhub achieved a 40% increase in CTA conversion rate.
IActionable's gamification platform helped a Fortune 100 manufacturer boost sales team motivation and performance. The sales team... lacked energy and real-time performance visibility. IActionable provided immediate feedback and increased data visibility for managers and sales reps. The tool made sales targets and progress clear, encouraging competition and engagement. Status meetings became more frequent, and the team saw better communication and faster deal targeting. The company improved data visibility, performance reporting, and employee engagement.
Coca-Cola Hellenic Beverage Company
- Manufacturing
Dynatrace helped Coca-Cola Hellenic Beverage Company improve IT support and system resilience. The company used... Dynatrace to get real-time visibility into its complex IT environment. This led to a 30% reduction in mean time to resolution and a 10% drop in user-facing incidents within months. Teams now resolve issues faster and work better with vendors. The unified platform gives actionable insights, making operations more reliable and efficient.
Manufacturing Clients Speak: The Impact of deploying Sales Engagement solutions
Wenger Corporation
- Manufacturing
Wenger Corporation saves 40 hours every day using Cirrus Insight. They wanted to... simplify email and document management. Before, they spent hours searching for content. Now, they use Cirrus Insight to streamline processes. This helps them manage customer relationships better.
Ebsta's Revenue Intelligence Platform helped In-Situ solve data trust and sales forecasting issues. In-Situ gained accurate... CRM data, better relationship visibility, and deal insights. They grew revenue by 27%. Win rates improved by 40%. Deal velocity increased by 1.6x. Sales cycles shortened by 22%. Pipeline value improved by 28%. The platform made forecasting more reliable and improved sales team confidence.
Manufacturing Clients Speak: The Impact of deploying Field Sales solutions
Siemens
- Manufacturing
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
Dolphin Radiators faced challenges with inventory management due to manual data entry errors and slow processing times. Unique Computer Systems... developed a custom mobile app, StockTake, to integrate with their ERP system. This app improved traceability, accuracy, and flexibility in inventory management. As a result, Dolphin Radiators experienced faster order processing, superior inventory control, and proactive shortage management, gaining a competitive edge in the market.
Manufacturing examples of Driving Business Value with SMS Marketing
3M
- Manufacturing
Medallia Experience Cloud helped 3M improve its B2B distribution website. 3M used distributor... feedback to guide changes after consolidating over 1000 ERP systems. The team reduced page load times by 60%. Average satisfaction scores increased by 3 points. 3M also made many usability improvements based on customer ideas. These changes made it easier for distributors to do business with 3M.
Textmagic helped Shuqualak Lumber send fast, reliable safety and operations updates to employees by SMS. The company needed... a way to reach staff quickly during the COVID-19 pandemic, without face-to-face meetings or slow emails. Textmagic let them import contacts, create groups, and send messages from a central number. Employees got updates on their phones in seconds. The platform saved hundreds of hours, improved productivity, and made department communication better.
Manufacturing Clients Speak: The Impact of deploying Video Platform solutions
IBM Bromont
- Manufacturing
Wavestore provided its digital recording solution to IBM Bromont, the largest microchip assembly facility in the world. IBM needed to... expand surveillance to cover its new MiQro Innovation Collaborative Centre. Wavestore upgraded the system, adding servers and integrating access control and video management. The solution allowed operators to view live and recorded images from many cameras. IBM praised the reliability and robustness of Wavestore’s system.
Vidyard helped SPOC Automation connect with customers during the pandemic. SPOC used short,... expert-led videos to boost engagement and support. The campaign led to a 208% increase in average attention span. SPOC saved $140,000 in field service visits. Email open rates rose by 10%. The solution made customer communication more personal and effective.
RingCentral helped Staughton Group move from an old Mitel PABX to a cloud-based unified communications system. The company needed... a reliable, easy-to-manage phone solution to reduce business risk and improve efficiency. RingCentral provided a seamless upgrade with almost no downtime and fast hardware delivery. Staff now use softphones and Yealink handsets with easy directory access. The platform supports hybrid work, advanced call routing, and analytics for better workload management. Staughton Group uses RingCentral analytics to monitor support KPIs and improve production processes.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Uberflip helped NanoLumens improve their content experience. NanoLumens used Uberflip... Hub and Content Streams to segment and personalize content for 11 verticals. They saw a 64% increase in click-throughs and a 450% increase in conversions. The marketing team saved 85% of their time in production. Uberflip made it easy for visitors to find content relevant to their industry.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
PowerReviews helped Tempur Sealy boost online and retail sales with ratings and reviews, UGC syndication, and product sampling. The company syndicated... 3.5 million reviews and achieved 89.3% review coverage across all products. Tempur Sealy doubled global direct channel sales in two years. The program supported both direct-to-consumer and retail partner channels. Reviews became critical for conversion and buyer confidence in the mattress industry.
Podium helped Trane boost dealer sales by 8% during COVID-19. Trane's elite dealers... using Podium saw a 402% increase in online reviews and 4% positive year-over-year growth. Dealers converted 77 website visits per month to phone calls and turned 15% of web chat conversations into sales. Podium improved Trane's customer experience and online reputation, driving measurable business growth.
Avercast helped Ramco improve its demand planning process. Ramco needed better... forecasting for thousands of parts and raw materials across 50 manufacturing plants. Avercast allowed Ramco to combine data from many sources into one platform. This helped Ramco make more accurate forecasts and optimize inventory. As a result, Ramco reduced inventory costs by $1.5 million and improved customer acquisition and operations.
Minitab Statistical Software helped Bobcat Company improve its laser-cutting process. Bobcat wanted to... increase machine speed and part quality. The goal was to boost production speeds by 15%. This would save the cost of an extra laser and reduce outsourcing. Minitab enabled efficient data gathering and analysis for better results.
Customer Thermometer helped CMD Ltd stay connected with employees during the UK Covid-19 lockdown. CMD used weekly... pulse surveys via MailChimp to check on staff well-being. The tool's simple integration and easy reporting made it ideal for quick feedback. CMD found the system easy to use, with no complicated forms. This approach helped CMD support its team through a challenging time.
Davies Claims Solutions helped Givaudan, a Swiss manufacturer, manage about 40 active workers’ compensation claims. Givaudan wanted top... TPA service and better outcomes for injured employees. Davies provided five claim adjusters across three regional offices and introduced the myHealthDoc tool for clear next steps. Results included a 61% reduction in lag time, 70% increase in claim closure rate, 49% reduction in claims duration for medical only, and 32% reduction for lost time claims.
Manufacturing Success stories in Driving ROI and Results using Personalization solutions
Siemens
- Manufacturing
Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce... to boost sales pipeline and win rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
Measuring Chatbot Success in Manufacturing Deployments
Hörmann
- Manufacturing
OMQ Assist helps Hörmann, a global manufacturer of doors and gates, improve customer service. Employees use OMQ... Assist to get real-time answers from a knowledge base. Answers come as videos, pictures, texts, or downloads. This makes work more efficient and processes more standard. Hörmann now answers customer requests in real time and has a clear digital customer dialogue.
Manufacturing Success stories in Driving ROI and Results using Talent Management solutions
Franklin Electric
- Manufacturing
Franklin Electric used the Intellum platform to improve training for its global water and energy systems business. The company faced... a shrinking skilled labor force and a growing need for digital learning. With Intellum, Franklin Electric created custom learning paths for different audiences and used videos, SCORM files, and interactive tools. They integrated Zoom for virtual training. Results include a 124% increase in active users, fewer support inquiries, faster onboarding, and stronger customer partnerships.
Manufacturing Success stories in Driving ROI and Results using Digital Signature solutions
Sensata Technologies
- Manufacturing
Docusign CLM helped Sensata Technologies modernize contract management. The legal team... moved from paper files to a digital system. They now use Docusign CLM daily for contract review and tracking. Manual review dropped, and legal gained real-time visibility into agreements. All legal staff adopted the new system. Teams now collaborate better and spot issues faster.
Reltio helped Eaton unify customer data from over 90 ERPs in just 6 weeks. Eaton used Reltio... to fix data silos and reduce errors in rebate processing. The solution reclaimed $14M+ in rebate leakage and saved $10-14M yearly. Eaton now has faster decisions, better data quality, and a strong foundation for AI. Teams reuse trusted data across analytics, pricing, and operations.
Manufacturing Clients Speak: The Impact of deploying Proposal Management solutions
Hartzell Air Movement
- Manufacturing
Configure One Cloud helped Hartzell Air Movement modernize their CPQ process. The company replaced... an outdated system to improve efficiency and revenue. After implementation, 60% of quotes are now handled by sales reps, up from 30%. This shift reduced factory workload and sped up customer quotes. Hartzell FLOW, powered by Configure One Cloud, supports all orders and proposals.
Top Stories in Manufacturing about adoption of Auto Dialer software
Nissan
- Manufacturing
Nissan had problems with slow reporting, long phone wait times, and separate contact channels for HR help. Most of their... workers needed to use the phone to get HR support. Nissan used 3CLogic’s voice tools with ServiceNow to make HR help faster and easier. They added voice self-service, better call routing, and real-time reporting. As a result, average call hold time dropped by 82% and call abandonment rate dropped by 81%.
Conversica helped Leica Geosystems boost lead conversions by 300%. Leica used the... Revenue Digital Assistant for Marketing to start 1:1 conversations with new leads. The assistant also reactivated old leads that had gone cold. This approach led to a 23x return on investment. The solution influenced 12% of Leica's total sales pipeline.
Jacuzzi used Ingage to improve sales presentations. They armed 150... dealers with Ingage Presentations. This helped them sell both in-person and virtually. During COVID-19, they adapted to virtual sales. Ingage helped them reach more customers. They expect $3M in extra revenue.
Ringostat helped Power Rubber, a Polish manufacturer of rubber products, improve their phone service. The company faced... problems with missed calls due to single-channel mobile numbers. By switching to Ringostat's virtual telephony, they could handle more calls at once. The solution included a virtual Warsaw number, call forwarding, and the Ringostat Smart Phone app. As a result, Power Rubber saw a 95% increase in received calls.
Manufacturing Success stories in Driving ROI and Results using POS solutions
A global generator manufacturer
- Manufacturing
Veloce CPQ helped a global generator manufacturer fix slow and error-prone quote processes. The company had... complex configuration needs and struggled with spreadsheet-based workflows. Veloce set up an advanced configurator for real-time pricing and deal metrics. The new system improved system speed, quoting automation, and CPQ adoption across regions. Users now see instant profitability insights and trust the quoting process.
Manufacturing Success stories in Driving ROI and Results using Commerce and Sales solutions
Trotec
- Manufacturing
Rithum for Brands helped Trotec automate marketplace management. Trotec faced manual... errors and inefficiencies across 15-20 European marketplaces. Rithum enabled fast migration of their Amazon business in one week, reducing disruption and saving weeks of sales. Automation cut pricing and stock errors, freeing up resources and improving customer experience. Trotec saw a 20% GMV increase in Germany and fixed outdated pricing on 30% of Amazon products. The company now manages all marketplaces from one dashboard and plans to expand further with Rithum.
Upland Ultriva helped Trane Technologies improve supply chain visibility and collaboration. Trane wanted better... control over supply chain processes and to cut down on inventory and storage costs. With Ultriva, Trane streamlined its raw material supply chain, moved from build to forecast to lean production, and aligned production planning with real customer demand. Trane reduced inventory by over 25%, managed $750 million in annual material spend, and achieved a 98% accuracy rate with RFID scans. The solution enabled over 10,000 inventory transfers between Ultriva and Oracle.
Front helped Supacolor manage high message volume and improve team collaboration. Supacolor used Front’s... automation and tagging to track artwork issues and fix problems before production. This change led to a 90% drop in line width issues and saved $60,000 per year. Team response time dropped by 55%, from 3.6 hours to 1.6 hours. Supacolor now delivers a consistent customer experience across email, chat, SMS, and social media.
NiCo Manufacturing used SpotlerCRM to improve their sales strategies. This helped them... work together better. They are now leading in their industry.
Ibexa DXP helped Dymax rebuild multiple brand sites on one platform. Dymax faced issues... with outdated design, poor search, and high costs from using different WordPress versions. Ibexa DXP improved product search, unified content management, and enabled a modern design. Marketing can now run different brand campaigns on a single system. Customers and partners spend more time on the sites. Dymax cut hosting and development costs and can add e-commerce in the future.
Troy-Bilt wanted to reach more consumers beyond their usual customers. They worked with... Nexxen Studio and Say It Now to create a CTV audio campaign. The campaign let viewers use Amazon Echo (Alexa) to get recipes while doing yard work. The campaign got a 38% conversion rate with opted-in consumers. Brand recall went up by 13%.
A medium-sized corporate group specializing in hydraulic components and systems
- Manufacturing
Favendo asset tracking helped a medium-sized manufacturer of hydraulic components automate inventory in an 800 square meter distribution center. Before, workers spent... up to 5 minutes per asset on manual inventory, risking errors and wasted time. Favendo installed Quuppa Q35 locators and Bluetooth tags for real-time tracking. The system links assets to barcodes and updates the ERP automatically. Automated de-matching zones and alerts prevent loss. The solution saves up to 900 hours per year, shortens search times, and reduces damage risk.
Model N helped KYOCERA AVX improve their business processes. The company used... Model N solutions to support sales, marketing, and finance. This led to better revenue management. KYOCERA AVX saw improvements in how they manage their operations. The case shows how Model N can help large manufacturing companies.
A leading global manufacturer of precision instruments
- Manufacturing
DaVinci helped a leading global manufacturer of precision instruments modernize its communication system. The company faced... problems with old call control and CRM systems that did not work well together. DaVinci's cloud telephony solution made it easy to connect these systems and add new tools like Microsoft Teams. The company saw better productivity, improved customer service, and a smooth digital transformation. DaVinci's flexible features let the company tailor its contact center and stay ahead in its industry.
Reward Gateway helped Acro Aircraft Seating centralize employee communications, perks, and recognition in one platform. Acro faced challenges... with staff attraction, engagement, and retention, and lacked internal communications and recognition programs. The new engagement platform, "My Acro," offers retail discounts, peer-to-peer recognition, and access to company news and documents. Employee engagement rose from 55% to 83%. The "Proud to work for Acro" score increased from 77% to 84%, and employee turnover decreased.
Manufacturing Clients Speak: The Impact of deploying Data Security solutions
A U.S. based poultry farming and processing group
- Manufacturing
Mimecast Email Security, Sync & Recover, and Web Security help a U. S. poultry business...stop users from clicking bad links and block malicious URLs. The IT team gains granular control and better visibility into threats. Sync & Recover makes deleted or damaged email easy to restore. The company manages security for 675 Microsoft Office 365 users with a 12-person IT staff. Mimecast tools protect email, web, and user data for this poultry processor.
Top Stories in Manufacturing about adoption of Social Media Marketing software
3M - Manufacturing
3M used Sprinklr Social to improve its social media strategy. The company faced... slow response times and inconsistent social media moderation across regions. Sprinklr provided a scalable, AI-powered solution that unified customer care and brand engagement. 3M achieved a 90% reduction in case response time and a 75% reduction in SLA. Customer satisfaction and brand engagement increased worldwide.
Evyap - Manufacturing
Sociality. io helped Evyap...improve digital marketing and workflow efficiency. Evyap used Sociality.io to manage social media, reporting, and competitor analysis. The platform replaced manual processes and reduced time spent on reporting. Evyap launched an AI-driven deodorant series and won industry awards. Sociality.io made collaboration easier and supported Evyap’s digital transformation goals.
BIMAL Group - Manufacturing
Determ helps BIMAL Group monitor media mentions and create reports. Before Determ, they... used a tool that only sent daily reports and lacked real-time access. With Determ, they access data anytime, create custom reports, and use mobile alerts. The platform saves up to two hours a day by automating manual tasks. Draško Bojić, digital manager, values the platform's speed, support, and time-saving features.
NiCo Manufacturing - Manufacturing
NiCo Manufacturing used SpotlerCRM to improve their sales strategies. This helped them... work together better. They are now leading in their industry.