Sales Performance Management Success Stories: How Companies in 2025 Industries Drive Results

Dynatrace and Red Hat OpenShift helped Abercrombie & Fitch modernize its e-commerce platform. The company needed... to move to a microservices and container architecture to support its direct to consumer business. Dynatrace provided instant, full-stack visibility across OpenShift in hours, compared to three days with their old solution. The platform enabled faster transformation, seamless collaboration, and greater stability. AI-powered quality gates ensured software stability and improved customer experience.
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Expedia used Validity's BriteVerify to improve email list quality. The solution helped... remove invalid email addresses and verify customer information in real time. Expedia automated contact data management with Bulk Verification API. This improved sender reputation and email campaign performance. Integration with key platforms streamlined their data processes.
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Conga CLM and Conga CPQ help Charles River Laboratories speed up contract negotiation and management. The company now... has a single, centralized system for agreements. Sales and legal teams save time and work more efficiently. Business intelligence and contract clause management improved. Charles River Laboratories supports clients in developing new therapies faster.
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Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used... many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all customer info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.
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Hurrah! Leaderboards helped OSEG... build a more outbound-focused sales team. OSEG wanted better visibility into sales metrics and a more engaging team environment. The gamification solution made sales activities more fun and visible. In just one month, OSEG increased sales team performance by 61%. They were $2 million ahead in campaign sales compared to previous seasons.
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FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP... SuccessFactors HCM to transition their HR processes to the cloud, optimizing functions like employee self-services and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.
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FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP... SuccessFactors HCM to transition their HR processes to the cloud, optimizing functions like employee self-services and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.
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Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this,... they partnered with IBM to implement a cognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.
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TeamViewer Remote helps agrantis digitalize the agricultural value chain. agrantis uses TeamViewer... for remote access, support, and management of customer devices. The international team installs, maintains, and troubleshoots software for agricultural traders and farmers, even in remote areas. TeamViewer’s unattended access lets agrantis set up and fix systems without customer involvement. This reduces business interruptions and supports real-time decision making for customers.
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Xactly Incent helped Toast move from manual sales compensation in Excel to a seamless, integrated system. Trevor Radbill, senior... commissions manager, built a new team and implemented Xactly with HR and Snowflake integrations. The new process runs smoothly every month. Trevor values the support from Xactly's team and says the system works very well. Toast now has a high-functioning compensation cycle that supports their business growth.
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Xactly Incent helped Toast move from manual sales compensation in Excel to a seamless, integrated system. Trevor Radbill, senior... commissions manager, built a new team and implemented Xactly with HR and Snowflake integrations. The new process runs smoothly every month. Trevor values the support from Xactly's team and says the system works very well. Toast now has a high-functioning compensation cycle that supports their business growth.
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Xactly Incent helped Toast move from manual sales compensation in Excel to a seamless, integrated system. Trevor Radbill, senior... commissions manager, built a new team and implemented Xactly with HR and Snowflake integrations. The new process runs smoothly every month. Trevor values the support from Xactly's team and says the system works very well. Toast now has a high-functioning compensation cycle that supports their business growth.
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Observe. AI helps 3CLogic...automate call reviews for contact centers. 3CLogic customers save up to 30 hours a week by automating quality assurance. The platform speeds up onboarding and coaching, improving agent retention in 30 to 90 days. Deployment takes as little as two weeks for enterprise and BPO customers. 3CLogic uses Observe.AI to gain insights that guide business decisions and improve customer experience.
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SetSail helped Extreme Networks centralize sales data from email, calendars, and their entire RevOps tech stack. Before SetSail, sales... data was inconsistent and incomplete because reps logged activity manually. With SetSail, leaders now see real-time rep activity and deal health in one dashboard. This lets them coach reps with accurate metrics and adjust incentives quickly. The sales team improved performance and made better revenue-driving decisions.
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Everstage helped Postman process sales commissions with 99. 5% accuracy. Postman's...sales teams grew by 300% while using Everstage. The platform supported accurate and scalable commission management. This improved efficiency as the team expanded. Everstage enabled Postman to handle rapid growth without errors in commission payouts.
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Intelliverse helped a large data center services provider improve appointment setting and marketing intelligence. The client wanted... more qualified meetings and better brand awareness than their in-house team could deliver. Intelliverse provided a dedicated team and transparent reporting. In 6 months, they generated over 85 qualified prospect meetings, found 50 future interest prospects, and uncovered 35 competitor contracts. The program also disqualified 270 suspects and improved outbound prospecting results.
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Ambition’s Sales Gamification helped Cisco’s renewals team track progress and boost motivation. Before, managers struggled... to see daily and monthly activity, and reps lacked real-time recognition. Ambition’s leaderboards and sales competitions made goals clear and work more fun. Cisco saw a 20% average increase in leads created month-over-month and doubled pipeline during Ambition Goals. Employee happiness also improved with gamification.
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Lattice helped Fairmarkit align its People and Finance teams. The company used... Lattice to bring performance, development, engagement, and planning into one place. This change increased efficiency by 75% as measured by ARR per employee. Employee engagement also rose by 35% as measured by eNPS. Lattice became a key tool for Fairmarkit's business growth.
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IActionable's gamification platform helped a Fortune 100 manufacturer boost sales team motivation and performance. The sales team... lacked energy and real-time performance visibility. IActionable provided immediate feedback and increased data visibility for managers and sales reps. The tool made sales targets and progress clear, encouraging competition and engagement. Status meetings became more frequent, and the team saw better communication and faster deal targeting. The company improved data visibility, performance reporting, and employee engagement.
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Salesforce helped Green Team Group move from spreadsheets to a modern CRM. They had no... CRM and struggled with reporting and planning. ARPEDIO implemented Salesforce and integrated it with their ERP system. Now Green Team can plan, track, and report sales activities in one place. The company is more agile and commercially focused. Data now flows automatically from Salesforce to ERP, saving time and reducing manual work.
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LogicMonitor’s LM Envision platform gave Carrier Global Corporation a single view of their complex infrastructure. Carrier needed to... monitor 650 sites worldwide and reduce tool sprawl after spinning off from a parent company. The platform helped Carrier spot issues early, automate monitoring, and cut costs. Carrier used LogicMonitor to quickly identify and resolve problems, like a Microsoft patch that affected their Active Directory. This improved visibility and proactive monitoring for Carrier’s global operations.
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PerformYard Employee Engagement helped Aero Simulation Inc. transform team engagement.... The company grew from 100 to over 300 employees in three years. They replaced informal feedback with regular pulse surveys and cohort analysis. The HR team used PerformYard to analyze engagement by department and work arrangement. One department's engagement score increased by 91 points in 30 days. The platform supported the company's rapid growth and improved employee feedback.
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Palette helped Voxel automate sales commission calculations. Voxel chose Palette... early to avoid manual work as they grew. The software handled multiple commission structures and scaled with their team. Automation saved time and reduced errors, letting staff focus on strategic work. Sales reps gained trust and visibility with real-time dashboards. Voxel saw fewer commission-related questions and more confidence in payouts.
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Revegy account planning tools helped Siemens PLM Software improve sales team collaboration. Before, account plans... were scattered in PowerPoint files and hard to use. Revegy gave everyone access to the same plans and tools in one place. Sales Orchestrators now work faster and more efficiently. The new system makes it easy to track progress and support customer goals.
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Centrical helped Microsoft improve call center employee productivity. Microsoft used Centrical... to motivate thousands of outsourced agents. The platform used gamification, personalized goals, and microlearning. As a result, Microsoft saw 12% less absenteeism and 10% more calls per shift. 89% of agents acknowledged and could apply new information. Microsoft improved agent engagement and service quality.
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Optymyze unified, no-code platform helped a group of life sciences companies align sales commission practices across 15 countries. The companies faced... challenges with inconsistent processes and lack of standardization. Optymyze provided a centralized system for sales commission management and automated business processes. Payment forecast variance dropped to 1-3%. Support calls from field reps fell by 75%. Management gained better reporting and control over sales compensation plans.
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Takeda Oncology worked with ZS to create an AI sales application. The solution used... artificial intelligence to help sales teams. The goal was to improve sales effectiveness. The project focused on the pharmaceuticals and biotech industry. The case highlights the use of AI in sales for better business results.
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AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used... AmplifAI to measure coaching impact and identify key agent behaviors. They saw a 4% increase in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.
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Goalplan helped Macforum improve employee engagement in their retail stores. Macforum faced problems... with scattered data and slow reporting using old tools. With Goalplan, they now see performance data in real time on any device. This made it easy for staff and managers to track goals and results. Macforum saved time, increased sales, and boosted team motivation. The company now has one tool for KPIs, competitions, and budgets, giving them a clear advantage.
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Cresta helped Cox Communications improve sales and retention in their residential services contact center. Cox used Cresta... Insights, Cresta Coach, and Agent Assist to guide agents, standardize processes, and analyze conversations. Revenue per chat for residential sales increased by 20-30%, and retention revenue rose by 10-20%. Highly engaged agents using real-time coaching saw even higher gains. Sales managers reduced new hire ramp time by 2 weeks and increased their agent-manager ratio from 10 to 14. All new hires reached 100%-200%+ revenue attainment goals.
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CloudShare helped NTT Innovation Laboratory Israel create fast, realistic product evaluation environments. Before CloudShare, NTT... IL could not test new technology in safe, real-world settings. With CloudShare, they built a "Virtual Smart Lab" to run proof of concepts and demos for multiple vendors. The team can now set up and change environments instantly, without DevOps help. CloudShare's clear pricing, strong control, and fast tech support impressed NTT IL. They now run 43 environments and plan to expand use to other NTT groups.
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Salestrail helped KONE Philippines improve sales data quality and team transparency. Before, manual logging... led to missing and outdated Salesforce data. With Salestrail, sales reps now log activities automatically, boosting data accuracy and enabling real-time coaching. The app's transparency features foster healthy competition among remote sales teams. Customization options let KONE tailor Salestrail to their needs, making collaboration easy and effective.
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Plecto real-time dashboards helped Arnold & Sons Plumbing, Sewer & Drain Services improve team performance. Before Plecto, they... used manual reports and whiteboards, which made tracking slow and inconsistent. With Plecto, every team member could see live data and their own KPIs. Managers coached staff in real time. The company saw a 15–20% improvement in performance after using Plecto dashboards. Employees felt more motivated and accountable.
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Prolifiq helped A-LIGN improve their strategic account planning. Before Prolifiq, A-LIGN... used Google Docs and spreadsheets, which caused problems with consistency and results. The team needed a tool to help them capture more revenue and improve attach rates by 20%. Prolifiq's native Salesforce integration made adoption easy and improved reporting. After using Prolifiq, A-LIGN launched their most successful customer campaigns in just 6 business days.
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Spinify helped Absolute improve sales team performance with real-time visibility. The team used... live feeds to track progress and update targets from anywhere. Employees felt more motivated to reach goals together. Spinify's gamification features made targets fun and boosted team morale. The solution increased engagement and helped Absolute hit their targets.
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SalesScreen helped Acrisure boost new revenue by 45% year-over-year. Acrisure used SalesScreen... in their Accelerator sales enablement program. The platform motivated sales reps with gamification, competitions, and real-time dashboards. SalesScreen made it easy to track progress and reward top performers. Every participant in the program reported 100% satisfaction. Acrisure plans to expand the program to 400 more people in 2024.
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Arcade helped Long & Foster Property Services boost sales by 20%. The company used... Arcade to keep remote insurance reps and property managers engaged. Gamification made work fun and improved team communication. The team saved 10% on sales incentives. Arcade helped build a strong remote-first culture and kept employees motivated during the COVID-19 crisis.
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Varicent Incentives helped Colt Technologies improve sales performance by making commission payments more visible and easier to control. Colt needed a... flexible tool to manage changing incentive programs as the company grew. With Varicent, Colt handled 30% sales team growth without increasing the compensation team size. The solution boosted accountability and made compensation plans more effective. Colt now spends less time on administration and more on strategy and innovation.
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Bravon helped Apperitivo connect beer lovers, sellers, trainers, and partners on one gamified platform. The challenge was... to unite all stakeholders and track performance in a single space. Bravon provided a solution with direct communication, performance rewards, and a shared wallet. 93% of users felt added value, 85% found rewards appealing, and 77% rated challenges as highly engaging. Users enjoyed the platform and wanted to keep using it.
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Octiv helps Motley Crew CrossFit manage their three fitness facilities in South Africa. Motley Crew chose... Octiv for its modern, easy-to-use gym management platform. Octiv combines workout tracking and booking in one place, making operations simpler. The platform saves them from hiring extra staff for bookings and payments. Octiv also supports member growth and retention by tracking leads and attendance. Motley Crew values Octiv's personal support and boutique client experience.
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Funifier's gamification platform powered the Adidas World Cup 2018 web app across GCC malls. Shoppers played physical... football games in-store, earning points for discounts redeemable at checkout via app-generated barcodes. The app used points, quest lists, leveling up, instant feedback, milestone unlocks, and virtual goods to boost engagement. Features like countdown timers and evolving content kept users excited. This collaboration blended sports, gaming, and shopping for a dynamic retail experience.
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Checkmk Enterprise Edition helps Altoo, a Swiss FinTech, monitor its IT infrastructure with less effort. Altoo needed a... secure, easy-to-use monitoring tool that would not require extra staff. They chose Checkmk in 2019 for its simple setup and flexible alerts. Altoo now monitors both data center and office IT with Checkmk. The solution scales as Altoo grows, keeping IT operations efficient and secure.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone... to bring all contact center work into one place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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Silver Grill Cafe wanted to increase sales of certain menu items. They used a... gamification-based employee incentive program from Snowfly. Wait staff earned chances to play games and win points for selling specific items. Points could be converted to money on a debit card. The program led to a 66.2% return on investment. For every $1 spent, the cafe made an extra $1.66 in revenue from the targeted items.
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CREST-ERP helped Aldica Technologies improve production planning and inventory management. Before, Aldica tracked... inventory and production with manual processes and excel, leading to errors and downtime. With CREST, Aldica automated production plans, die management, and sub-contracting. This improved machine efficiency, reduced downtime, and made costing more accurate. The new system also cut errors in quality control and made it easier to track finished goods and die usage.
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