Case Studies for Automotive | Real Results & ROI 2026

Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Sponge Learning created a bespoke onboarding solution for Toyota Motor Europe. The solution used interactive video and quizzes to teach... new employees about the 'customer first' principle. This approach made onboarding more engaging and consistent. 87% of learners were satisfied and used elearning to get up to speed faster. The orientation process was reduced from 5 hours to 1 hour.
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Dokeos LMS helped Mecaplast, a global automotive supplier, improve lean manufacturing training. Mecaplast needed to optimize space in production and... reduce waste. Dokeos LMS provided an e-learning solution tailored to business skills. The platform enabled skill analysis and scenario-based training. This approach supported better training outcomes for Mecaplast's teams.
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A North American commercial vehicle leader wanted to boost sales in aftermarket parts. The company faced low customer loyalty, weak... engagement, and disconnected employees. They also struggled with stagnant sales and lacked customer-centric behaviors. The case study highlights the need for sales enablement and training to drive better results in the automotive sector.
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Totara Learn helped VB-Airsuspension standardise global training for employees and partners. The platform made learning accessible in multiple languages and... tailored to user roles. Certification tracking became automatic and consistent. The company saved costs by reducing travel and improved training speed. Partners found the system user-friendly and saw better service and higher customer satisfaction. VB-Airsuspension added gamification and is exploring VR and AR for more engaging learning.
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Absorb LMS helped Mister Car Wash train over 7,000 staff across 400 locations. Before Absorb, Mister Car Wash had inconsistent... customer experience and high turnover. With Absorb LMS, they streamlined employee training and improved onboarding. The company reduced turnover rates by 20%. Absorb LMS enabled consistent, scalable training for all employees.
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Forma LMS helped TEXA EDU improve automotive repair training. TEXA EDU needed a flexible and cost-effective platform to manage and... deliver training. They used Forma LMS to centralize content, track student progress, and integrate with company tools. The solution reduced training costs by 16% and increased course completion rates by 31%. TEXA EDU now delivers better training to mechanics and plans to expand the platform's use.
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Ford used Knowledge Anywhere's Learning Management System (LMS) to help students get internships and apprenticeships during the Covid-19 lockdown. The Ford Automotive... Career Exploration (ACE) program partnered with schools and dealerships to train students for jobs in the automotive industry. The LMS let students learn the same way as certified professionals. In one year, the program grew by 80% and had over 140,000 course completions by May 2020. This helped students gain real skills and improve their resumes.
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Content Controller by Rustici Software helps Valvoline deliver and manage product training across their sales and distribution network. Valvoline needed a... better way to update training, track usage, and manage access for partners using different LMSs. With Content Controller, Valvoline can update courses in real-time, see how partners use training, and control access. Since using Content Controller, Valvoline delivered 330+ courses, launched 33,000+ unique registrations, and served 2,200+ learners across 12 LMSs.
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SmarterU LMS helped Dealer-FX upgrade their training system. Dealer-FX needed custom portals, dashboards, and a secure knowledge base for their... automotive clients. Their old LMS lacked these features and was ending soon. SmarterU delivered a scalable, highly customized LMS on a tight deadline. Dealer-FX now has branded portals, better reporting, and improved training management for a large user base.
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Easy LMS helped ARBÖ train employees across 91 locations in Austria. Before, training took a lot of resources and time... on the road. With Easy LMS, ARBÖ can manage continuous education online. Employees take courses and exams when they want. The academy feature lets ARBÖ set learning paths and training order. The user-friendly interface and fast support make training easy. ARBÖ saves time and reduces costs with Easy LMS.
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Gametize helped a leading multinational automotive company run a real-time voting system at their annual accelerator event. The company used... Gametize to let judges and audiences vote on startup pitches through prediction challenges. The solution made voting easy and fast, with 2,259 completions in just 1 hour. The event saw an 86% engagement rate from 183 players. Startups got valuable feedback from the audience and judges, helping them understand their market better.
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Comarch Loyalty Management helped Enterprise Rent-A-Car re-launch its Enterprise Plus loyalty program. The company wanted to improve member experience and... business economics. Comarch provided modules for business administration, contact center, member portal, and data integration. The program offers revenue-based point accrual, elite tiers, and exclusive member services. Enterprise Rent-A-Car praised Comarch for strong partnership and seamless system integration.
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Auto Magic KFZ-Service is a car care company in Vienna, Austria. They needed a digital system for handling invoices and... other documents. In March 2018, they chose AMAGNO to manage their invoice processing workflow. The company later expanded the system to other departments. The transparent pricing and open communication were important in their decision. The company is happy with the results and finds their work more relaxed and organized.
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Michelin needed a better way to manage many websites in different languages. Their old CMS could not handle their needs,... so they looked for a new solution. They chose ApostropheCMS because it is open source and uses modern technology. Michelin's developers liked the tools and found it easy to use. With ApostropheCMS, Michelin now manages over 350 websites in 32 languages across 57 countries. They continue to work with ApostropheCMS for support and new features.
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TomTom used the TISAX assessment from BSI to improve its automotive cybersecurity. The company wanted to strengthen its security for... digital products and services. BSI helped TomTom meet industry standards for cybersecurity. This assessment supported TomTom in building trust with partners and customers.
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Componize CCMS helped Toyota Motor Europe improve their service bulletin process. Before, they used MS Word, which caused delays and... errors. With Componize CCMS, they now create, manage, and translate bulletins faster and more accurately. The new system saves them about 650,000 euros each year. Translation and publication of non-English bulletins is now 50% faster. Standardization has also improved the quality of their documents.
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GateOne from *instinctools helped Mercedes-Benz Group AG build a web-based user support platform for their global procurement system, GLOBUS. The challenge was... to educate users worldwide and support content creators with a flexible, multilingual solution. The team used GateOne’s CMS to enable easy content management and localization. After 5 months, Mercedes-Benz saw a 93% improvement in usage of their new procurement solution. The platform streamlined content creation and made employee training faster.
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Fletcher Jones Motorcars had too many paper files and not enough office space. Employees had trouble finding documents, and storing... paper cost $40,000 a year. They used DocuWare to scan and store sales and repair documents electronically. Now, employees can find information quickly online. The company saved money, improved customer service, and gained more office space. Job satisfaction and productivity also went up.
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Lasernet helped Comline Auto Parts Ltd improve document management after moving to Microsoft Dynamics 365. Comline needed a flexible way... to create branded, customer-facing documents and reduce costs from custom development. Lasernet's drag-and-drop interface made it easy for staff to design and edit documents. The company saved about £10,000 per country on invoice customisation. The project was completed in two months, letting Comline digitalise outbound communications and extend Lasernet use across the business.
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Docmosis Cloud helped BlueDriver create rich PDF reports in their app. Before Docmosis, BlueDriver used a custom PDF generator that... was hard to maintain. With Docmosis, non-technical staff can update templates, freeing developers to focus on core work. BlueDriver has used Docmosis for over 5 years with seamless results. The solution made document generation easier and more reliable for their automotive business.
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Edito CMS built an extranet platform for Robert Bosch and its authorized service centers. Bosch needed a unified system to... streamline work across its car service network. The new platform combines multiple applications, making daily tasks easier for Bosch and its partners. Key features include procurement reports, partner records, marketing materials, and booking tools. The system gives fast access to performance data and automates payroll for all service partners.
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Fission CMS helped Skyway Auto Parts connect with customers online. The company used a fully responsive, themed website to promote... their business and reach new and existing customers. Visitors can browse products, check prices, read testimonials, and contact the business through the site. The owner says the Fission Web System helps the team manage daily business tasks efficiently. The solution supports business growth and customer engagement.
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Renault used Hyland's Nuxeo Platform to solve document management and collaboration challenges. The ASK2 project unified knowledge from seven systems... into one platform. The solution digitized approval processes and improved traceability. Nuxeo's workflow automation and security features supported global users and strict data confidentiality. Renault gained efficiency and innovation across its worldwide operations.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Pipedrive and WhatsApp integration helped Motor Mart boost revenue by 25%. The company saw a 34% growth in conversion rate... and a 60% increase in prospects. Pipedrive streamlined sales funnels and improved lead distribution. Integrations with WhatsApp, Messenger, Gmail, and Google Drive enhanced team collaboration. Motor Mart saved 400 hours of sales work and engaged over 1,500 prospects using Chatbot.
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SalezShark CRM helped a leading automotive dealership group cut lead assignment time by 73%. Sales reps now contact 97% of... high-value leads within two hours. Sales conversion rates rose from 10% to 13.5%. Customer satisfaction increased by 22%. Response time dropped from 7 hours to under 1.5 hours. The team now works faster and builds stronger customer relationships.
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Auro CRM integrated with Autoline ERP for a leading Saudi Arabian automotive dealer. The company needed better sales and service... workflows, secure data access, and automation. Auro CRM delivered a Customer 360-Degree View, MS-SQL database, and Twilio SMS API integration. The solution unified CRM for multiple business entities and improved order management. Sales, marketing, and customer service processes became more efficient.
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PipeRun CRM helped Citycar, a leading vehicle rental company, move from manual spreadsheets to a digital sales process. Citycar used PipeRun... to centralize sales, contracts, and logistics, making their workflow faster and more organized. The team quickly adapted to the platform, gaining independence and control over their sales pipeline. With electronic signatures, Citycar reduced the sales closing time to just 2 days. The CRM's easy interface and automation features improved customer acquisition and retention.
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Aldarest OÜ, an Estonian company, develops car parts search systems. They used Nextcloud before discovering ONLYOFFICE Workspace. ONLYOFFICE offers document... editors, mail, and chat, which met their needs. They found the ability to connect multiple email addresses to one account useful. Collaborative editing and secure data storage with two-factor authentication were also beneficial. ONLYOFFICE saved them time and money on document handling. They recommend it to clients and entrepreneurs.
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Livespace CRM helped Auto Partner Garcarek, a Mercedes-Benz dealer, cut response time to new leads by 90%. The sales team... improved customer service and increased conversion rates, especially among new salespeople. The CRM made it easier to track sales opportunities in a complex, multi-step process. Garcarek also saved time onboarding new sales staff. Livespace enabled better lead management and higher sales efficiency.
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Precursive helped Dealertrack, part of Cox Automotive, save over 500 admin hours by automating resource scheduling and project management. The platform replaced... manual tools, streamlining a 15-step task process to just three clicks. Dealertrack saved $1 million per year in travel costs and 1.5 hours per week for seven senior VPs. The Salesforce-native solution improved visibility, billing accuracy, and cross-brand coordination for this automotive technology firm.
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CREST-ERP helped Aldica Technologies improve production planning and inventory management. Before, Aldica tracked inventory and production with manual processes and... excel, leading to errors and downtime. With CREST, Aldica automated production plans, die management, and sub-contracting. This improved machine efficiency, reduced downtime, and made costing more accurate. The new system also cut errors in quality control and made it easier to track finished goods and die usage.
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OutSystems helped Mazda Motor Corporation migrate 500 legacy applications as their Java framework neared end-of-life. Mazda saw a fourfold increase... in developer productivity after adopting OutSystems. The platform enabled faster, more efficient app development and mobile support. Mazda expects to save significant costs and finish its IT migration ahead of schedule. OutSystems improved operational efficiency and modernized Mazda's digital core systems.
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Quickbase helped Agero build a roadside assistance app in just one day. Extreme weather caused a surge in calls, so... Agero needed a fast solution. The team used Quickbase to create a mobile-friendly app for drivers to request help online. The app reduced hold times and kept service quality high. Custom dashboards and notifications improved response and communication for both staff and customers.
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Hey Oliver helped Automarin, Greece's largest second-hand car dealership, boost lead generation and improve customer service. Automarin used Hey Oliver's... marketing automation to send personalized emails, segment leads, and deliver targeted offers. The dealership saw higher open rates, click-through rates, and conversion rates. Website traffic conversion and the number of contacts from the site increased. Automarin also used web push notifications to reach more visitors and plans to expand automation with A/B testing and Facebook Ads integration.
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Pipefy helped a leading vehicle glass repair and replacement company speed up HR recruitment. The company used Pipefy to automate... and standardize hiring workflows. They now fill urgent job openings 80% faster, cutting the time from up to 15 days to just 3 days. HR processes for changes are 70% faster. The company saved over 1,340 hours in seven months and achieved a 377% ROI. HR managers now have better visibility and fewer manual tasks.
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Zapier helps Toyota of Orlando use AI and automation to manage sales leads. The dealership automates the intake and routing... of 4,000 to 5,000 leads each month. This saves over 20 hours every week by removing repetitive tasks. Zapier Tables manages more than 30,000 lead records, giving teams a single source of truth. Even during a major system outage, Toyota of Orlando kept sales running smoothly with Zapier.
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Force24 helped Perrys Motor Sales move from expensive events to a digital-first marketing strategy. The platform provided automated email, SMS,... web tracking, and lead scoring. Perrys generated 559 sales with a budget of just £5,000. They improved data segmentation and gained real-time customer insights. The new approach boosted ROI and customer engagement while cutting costs.
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LeadSquared helped Bajaj Auto digitize customer journeys across 6,000 dealerships. Bajaj Auto needed to standardize and automate sales processes for... multiple brands and business units. The company used LeadSquared as its main sales management tool. This streamlined workflows and enabled seamless integration with existing systems. Bajaj Auto managed 10 lakh enquiries and improved sales experiences across 5 business units. The solution provided actionable insights and eliminated lead leakage.
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Klaviyo helped Parts Avatar, Canada’s largest online auto parts store, automate marketing and boost results. After switching from Mailchimp, 84%... of their Klaviyo revenue now comes from flows. They saw 10.7% quarter-over-quarter growth in Klaviyo revenue in Q3 2023. The team saves about one day of manual work each week. Klaviyo supports their mission to simplify car repair for Canadians.
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Dotdigital helped Pedders Suspension & Brakes boost email open rates by 54% and click-to-open rates by 373%. The company used... Dotdigital's marketing automation to collect real-time vehicle data and segment audiences. This led to a 25% increase in website traffic from email and an 18.2% rise in conversions. Meta ad campaigns saw a 32.5% higher conversion rate and over 30% lower cost-per-click. Pedders used personalized, multi-channel marketing to drive growth.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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ScriptRunner helped Brose automate IT tasks and save over 4,000 hours. Brose faced challenges balancing central IT control with local... admin needs. ScriptRunner enabled secure, granular self-service for local IT without high-level privileges. The solution reduced manual, repetitive work and empowered more users to act independently. Brose now enjoys safer, more efficient IT operations and plans to expand automation further.
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Appier helped Toyota Motor Philippines boost site traffic for its 'Here For You' campaign. Toyota wanted to reach more customers... online and spend less on ads. Appier used AI to define target audiences and segment users by interests like automobile and finance. They delivered ads across devices and premium sites. Toyota's site visits grew three times, reaching over 44,300 visits in one month, beating their KPI. The campaigns became more cost-efficient and effective.
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Marigold Liveclicker helped Halfords boost bookings by 57% in underused garages. The CRM team used localized, personalized email content to... drive customers to local centers. Click-through rates rose by 50%, and email session conversion hit 23%. The campaign used Cheetah Digital and Liveclicker for dynamic, location-based offers. Halfords saw strong gains across all key metrics with this targeted email marketing approach.
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Bambuser's One-to-Many Live Video Shopping helped CUPRA and Wayke reach over 2,000 viewers in their first livestream. The automotive brands... wanted to engage new online audiences and boost customer interaction. After integrating Bambuser, they achieved a 23% engagement rate, far above industry norms. The solution made it easy for customers to interact, ask questions, and browse products during live shows. CUPRA shortened its sales funnel and encouraged high-value purchases in a new way for the automotive sector.
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MadCap Flare and MadCap Flare Online help Rivian deliver an interactive owner’s guide in their vehicle infotainment system. The guide works... as an app and switches between day and night modes. Analytics in Flare Online help Rivian improve search results. Content reuse and Amazon S3 publishing let the team keep up with software updates. A global project ensures consistent content across infotainment, web, and print. Preview and testing features help writers catch errors before release.
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Aldarest OÜ, an Estonian company, develops car parts search systems. They used Nextcloud before discovering ONLYOFFICE Workspace. ONLYOFFICE offers document... editors, mail, and chat, which met their needs. They found the ability to connect multiple email addresses to one account useful. Collaborative editing and secure data storage with two-factor authentication were also beneficial. ONLYOFFICE saved them time and money on document handling. They recommend it to clients and entrepreneurs.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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Volkswagen Group Services GmbH used Figma and FigJam to improve teamwork between design and engineering. The team needed to build... a new customer-to-customer storage platform and create a brand from scratch. Figma helped them design a prototype and map out user flows. FigJam made it easy for teams in different places to share ideas and give feedback. This new way of working helped avoid mistakes and made the project run smoother.
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Audi used KNIME to automate their supply chain forecasting. They needed to predict incoming goods and simulate warehouse stock levels... with incomplete data. KNIME's predictive AI and workflow automation let Audi connect data sources, clean data, and run forecasts faster. This saved Audi €30,000 per year and cut debugging expenses by 80%. The solution reduced manual work, improved forecast quality, and helped prevent production delays.
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Cube Cloud improved Quantatec's fleet management analytics. Before Cube, Quantatec struggled with slow, static reports and database overload. Cube's pre-aggregation... and caching cut query times from seconds to milliseconds. Fleet managers now create custom dashboards easily. Natural language AI queries let users ask questions and get instant answers. Cube's semantic layer ensures secure, accurate analytics for automotive tracking.
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Log360 helped Northtown Automotive Companies improve threat detection and meet compliance needs. The company faced challenges with fragmented security tools... and complex regulatory requirements. Log360 provided seamless integration, real-time alerts, and centralized log management. The solution enabled faster threat response, detected insider threats, and simplified compliance audits. Automated reporting and unified dashboards made security operations more efficient.
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SUBARU used Informatica’s cloud data integration service to connect and manage product lifecycle data across departments. Before, data was siloed,... making recalls and quality checks hard. With Informatica, SUBARU automated data connections from development to maintenance. This improved car quality, productivity, and customer satisfaction. The company completed 400 data catalogs and saw better data quality and traceability.
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Jedox helped America's Auto Auction move from manual Excel-based reporting to automated, real-time financial planning. The company integrated Jedox with... Microsoft ERP Business Central, pulling data every four hours. This change reduced manual work and errors in profit and loss reporting. Teams now answer ad-hoc questions quickly and analyze financial data instantly. Jedox supports scalable growth and seamless mergers and acquisitions for the company.
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Cyfe dashboards helped DRIVE improve client communication and support. DRIVE used Cyfe to connect many data sources and make reporting... easy. Client satisfaction and retention went up. Customer complaints dropped. DRIVE saw a 50% reduction in customer service calls. Customers spent 1.78 times more on average. Customer lifetime value increased.
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Epicor business management systems help Dorman Products improve customer experience in the automotive aftermarket. Dorman Products uses Epicor to deliver... better service to its customers. The solution supports their operations and helps them meet customer needs. The focus is on customer experience excellence. The case highlights the value of Epicor for automotive businesses.
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yFiles for HTML helped VIRTUAL VEHICLE Research Center build a web app for data visualization in automotive and rail R&D. The team needed... to handle large, complex data from many sources. They used a graph database and yFiles to make it easy to see and use the data. The solution lets engineers explore and connect information quickly. The prototype supports future engineering needs and digital decision-making.
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Hevo Data helped Meru transform its data integration process. Meru faced high costs and slow data integration with Fivetran. Hevo... provided a simple, cost-effective solution that reduced data pipeline costs by up to 70%. Meru now generates reports faster and manages all pipelines with just one engineer. Real-time data access improved, and the company can now use machine learning for better business decisions.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Nintex Automation CE helped Keith Andrews Trucks improve business operations. They used it to onboard 65 new staff at different... locations. Health and safety compliance got better with digital forms and automated reports. The company collected and responded to customer feedback more easily. HR and operations teams had less paperwork. All branches now use the same process and documentation.
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Fleksy Virtual Keyboard SDK helped Snapp Automotive improve driver interaction with in-car infotainment systems. Snapp Automotive needed a better language... input solution for their SnappOS platform. Fleksy provided advanced virtual keyboard technology and worked closely with Snapp Automotive to integrate it. The result was a seamless typing experience and better usability for drivers. Both companies showed a strong commitment to innovation in automotive technology.
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Zeplin helps Motorpoint's design and engineering teams work together better. Motorpoint uses Zeplin to share designs and specs, making car-buying... easier for customers. The platform improves team communication and speeds up product development. Motorpoint values Zeplin for its transparency and support for cross-team workflows. Zeplin is now central to their digital product process.
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Yext helped Speedy, a leading French automotive maintenance company, improve its online visibility and customer journey. Speedy used Yext to... update and manage information for nearly 500 shops across France. The platform enabled real-time updates to listings, streamlined customer appointments, and provided analytics for performance tracking. During the pandemic, Yext ensured Speedy could keep customers informed about changing hours and services. Speedy maintained strong online and in-store traffic, supporting essential workers throughout the crisis.
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Sentry helped Shift improve observability during their move from a monolith to microservices. Shift struggled with a complex, unreliable homegrown... error tracking system. Sentry gave them fast, reliable error notifications and full oversight of issues. Engineers gained confidence in shipping releases and could prioritize issues better. Sentry's Slack integration and web interface let developers resolve problems faster and improved workflows.
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Retool helped FINN scale its car subscription business to $100M ARR in under 3 years with just 300 employees. FINN used Retool... to build 100 custom internal apps, automating operations like identity verification and partner communications. The platform enabled FINN to process over 20,000 cars and save 46 hours per week on support tickets. Teams built apps 10x faster than with traditional development tools. Retool drove operational efficiency and supported global expansion.
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Tabidoo helped direct auto move away from Excel. The company used Tabidoo to simplify their business processes. Tabidoo features like... workflow automation and custom reports made work easier. The platform supports multiple languages. direct auto now works more efficiently with their data.
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Zephyr helped The RAC automate regression testing with AI-powered, no-code tools. The team reduced testing cycles from 90 minutes to... 20 minutes. Non-technical testers created automated test suites without coding. The solution removed fragile locators, making tests more stable. Testers now focus on new features instead of repetitive tasks. The RAC improved test reliability and saved time and money.
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Lindsay CDJR was struggling with low internet lead conversions and poor sales. The dealership brought in Nino Sita as general... manager to turn things around. Nino implemented Covideo’s video messaging platform and a video-first strategy. The team quickly adopted the new process and focused on personalized video touches for leads. In one month, the lead to close rate jumped from 6% to over 11%, and the store’s regional ranking improved from 31st to 5th. The dealership saw an 88.3% improvement in lead to close rate and sold 77 internet leads compared to 37 before.
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Membrain helped Scania Mining transform its global sales approach. The company used Membrain's sales improvement software to change how it... sells. This led to a 25% increase in revenue. Profit margins grew by 50%. The case shows how sales enablement tools can drive big business results.
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Madhive used InMarket foot traffic attribution to help a local auto dealer and a regional fast-food chain measure the impact of CTV ads. The auto dealer... saw 406 in-store visitors and over 2.5 million impressions, with 4 ad-exposed visitors arriving on the first day. Each visitor averaged 2 visits. The fast-food chain tracked 11,700 visitors and 1.2 million impressions, with premium inventory driving the most foot traffic. Both businesses gained clear insights into how CTV campaigns drove real-world visits, improving marketing effectiveness.
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bao helped instamotion create a clear sales process. The team now follows a set structure for sales calls and qualification... talks. New staff can join and contribute quickly using standard playbooks. Reporting and analytics features let the team share insights and improve customer conversations. Instamotion reduced onboarding time by 20% and increased cross-selling by 10%.
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Foureyes Unified Data Platform helped Chapman Auto Group bring together siloed data into one place. Before, their data was scattered... and hard to use. With Foureyes, they could see lead attribution clearly and optimize their digital advertising. The platform saved them thousands of dollars by showing what worked and what did not. Chapman Auto Group now uses data to make better business decisions and improve ROI.
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Yext helped Speedy, a leading French automotive maintenance company, improve its online visibility and customer journey. Speedy used Yext to... update and manage information for nearly 500 shops across France. The platform enabled real-time updates to listings, streamlined customer appointments, and provided analytics for performance tracking. During the pandemic, Yext ensured Speedy could keep customers informed about changing hours and services. Speedy maintained strong online and in-store traffic, supporting essential workers throughout the crisis.
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Mediafly’s revenue intelligence solution helped Upstart Automotive unify sales data and improve revenue visibility. Upstart struggled with disconnected systems, inefficient... reporting, and siloed sales teams. Mediafly provided a single source of truth for pipeline health and forecasting. Sales managers now filter reports, monitor deals, and identify risks easily. Real-time data updates save time and boost productivity for the revenue team.
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Mediafly’s revenue intelligence solution helped Upstart Automotive unify sales data and improve revenue visibility. Upstart struggled with disconnected systems, inefficient... reporting, and siloed sales teams. Mediafly provided a single source of truth for pipeline health and forecasting. Sales managers now filter reports, monitor deals, and identify risks easily. Real-time data updates save time and boost productivity for the revenue team.
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Quickpage helped Ancira Nissan send a video message to every sales lead. Before Quickpage, Ancira Nissan used video but struggled... with hard-to-use software and inconsistent follow-up. With Quickpage, every salesperson followed up with every lead, 100% of the time. Their lead-to-sale conversion increased by 3% and appointment show rate rose by 11%. The process became easy for staff, and customer reviews improved. Ancira Nissan now sends personal video messages to 2,000 leads each month.
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Inmar’s automotive solutions helped 30 automotive dealerships boost conversion rates and marketing ROI. The company used proprietary technology to deliver... personalized offers at scale for both fixed and variable operations. This approach drove a 15% average five-year retention rate. The dealerships gained $3.5 million in incremental revenue, 6,200 incremental conversions, and $1.7 million in incremental gross profit.
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Clutch helped VIP Auto launch a custom loyalty program using its CDP and loyalty management modules. VIP Auto wanted to... turn more first-time buyers into repeat customers by using customer data for better engagement. The new program offered points, cashback, and coupons for specific actions. 74% of transactions now come from loyalty members. Loyal customers spend 50% more and have a 141% higher lifetime value than non-loyal members. The program increased customer retention and satisfaction by giving clear rewards and personalizing experiences.
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Comarch Loyalty Management helped Enterprise Rent-A-Car re-launch its Enterprise Plus loyalty program. The company wanted to improve member experience and... business economics. Comarch provided modules for business administration, contact center, member portal, and data integration. The program offers revenue-based point accrual, elite tiers, and exclusive member services. Enterprise Rent-A-Car praised Comarch for strong partnership and seamless system integration.
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IMO Car Wash wanted to connect better with customers and improve their digital experience. They used Eagle Eye’s app to... launch digital loyalty programs, pre-paid vouchers, and a subscription service. The app helped them reach 1.5 million active users in 18 months. Digital sales grew from 0.3% to 10% of revenue. Digital customers now spend 50% more than drive-up customers. Bundle sales increased by 130%, creating steady new income.
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Xoxoday Compass helped CarDekho automate commission management for sales agents. The platform gave real-time visibility into targets and achievements. CarDekho... saw a 20% increase in incentive program adoption, 18% more qualifiers, and a 25% rise in incentive payouts. The solution reduced admin work and improved sales rep engagement. Leaderboards and granular data helped business heads design better incentives.
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360insights provided Apollo Vredestein with a SaaS platform for flexible rebates and cashback. Apollo Vredestein wanted to expand from B2B... to B2C and needed automated promotions. The platform enabled targeted offers, automated operations, and saved time for their teams. As a result, they increased end-user engagement and grew into new buyer markets. The cashback system proved invaluable for project management and customer retention.
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Epsilon helped Valvoline improve their marketing. Valvoline used Epsilon's solutions to reach more customers. The testimonial shows Valvoline was happy... with the results. The story highlights Epsilon's impact in the automotive industry.
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MAXMA. com helped Suprotec, an automotive chemicals brand, grow revenue by 30% using personalized loyalty programs. Suprotec used customer data...to send targeted offers and reminders, like oil change discounts at the right time. The loyalty program included segmentation, personalized campaigns, and automated communications. ROI from campaigns reached 200% to 800%. About 10% of customers returned to stores after long breaks, driven by timely messages and offers.
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Nexledger blockchain platform helps PEGA manage car warranty data. The solution tracks all parts from production to after-sales service. This... makes every part's history clear and easy to check. PEGA builds more trust with customers by using transparent warranty management. The platform offers high performance and easy blockchain service setup.
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Forrester helped DRÄXLMAIER Group's enterprise architecture team build business skills and career paths for architects. Forrester analysts provided deep-dive sessions... and benchmark data to guide the team. The team became more visible and trusted by business leaders. They now host a cross-functional board to align IT and business strategy. The EA function offers stronger career paths and delivers more impactful solutions.
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iSpot helped a large automotive brand save over $2 million in wasted ad spend. The brand used iSpot's person-level measurement... and Attention Analytics to analyze TV ad engagement and reach. They identified underperforming linear and streaming publishers and cut inefficient media buys. This data-driven approach improved campaign effectiveness and maximized ROAS. The brand refined DSP selection and entered negotiations with better insights.
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Comintelli's Intelligence2day® platform helped an international automotive manufacturer improve its competitive advantage by 33%. The company faced challenges with rapid... tech changes, complex regulations, supply chain issues, and too much data. Using the AI-powered platform, they reduced research time by 45% and improved data accuracy by 64%. Product development sped up by 24%. The platform gave real-time insights, helping the company make faster, better decisions and stay ahead in the automotive industry.
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Everlytic helped Tiger Wheel & Tyre automate NPS-rating emails and SMSs for customer feedback. The company wanted to improve customer... experience, track underperforming centers, and remind customers about tyre services. Everlytic's API integration triggered a four-message workflow after each service visit. Since launch, 273,825 emails were sent with a 93% delivery, 32% open, and 18% click rate. SMS campaigns saw 176,557 messages sent, 95% delivered, and 13% clicked. Email engagement was much higher than the industry average.
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Lexus Asia Pacific uses Digimind, now Onclusive Social, for social listening. The platform helps Lexus get insights from social media.... These insights improve customer experience. Lexus uses the data to understand what customers want. This helps them deliver better service and products. The focus is on using social media to make customers happier.
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Windsor. ai unified AMAG Automobil- und Motoren AG's data from over five platforms, including Google Analytics and CRM tools. The...solution cut attribution reporting time by 60%. AMAG gained a single source of truth for customer journeys. This enabled faster, more accurate marketing decisions. The company replaced manual reporting with automated, no-code integrations. AMAG now has end-to-end visibility across all business units.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Chat Outsource live chat support helped Globalcast, an auto trading company, increase car reservations by 50% in six months. Before using Chat... Outsource, website visitors were confused and left without making reservations. After adding live chat, 30% of those reservations turned into successful sales. Customer satisfaction rose to 94%. Globalcast saw a big improvement in online sales and customer service.
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Curator helped Heuberger Subaru use customer data in new ways. The platform gave salespeople a unified view of each customer.... This let them treat every buyer as an individual, not just a lead. The Director of Marketing says this is the future of car sales. Curator made customer interactions cleaner and more personal.
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Kommunicate’s Kompose chatbot helped Vogo Automotive Pvt. Ltd. save 700 hours per month in customer support. Vogo faced high call... center volumes and needed scalable customer support automation. After evaluating ten chatbot providers, Vogo chose Kommunicate for its flexibility and customization. The Kompose bot handled 230,462 conversations and improved first resolution time to 85 minutes. This chatbot solution reduced manual workload and improved customer experience in the two-wheeler rental market.
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Fin AI Agent from Intercom helped Peddle cut chat volume by 64. 1% in Peddler Support. The company saved 899.63...hours per month across Seller and Peddler workspaces. Peddle avoided $163,800 in annual costs, eliminating the need for 2.5 new hires. The Seller Support team saw a 58.5% resolution rate, up 6%. Fin improved efficiency and empowered the support team.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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Emplifi Social Marketing helped Toyota Astra Motor centralize social media operations. The company unified team activities and improved collaboration with... partner agencies. Automated workflows and dashboards sped up content delivery and reporting. Report turnaround time dropped from days to seconds. Toyota Astra Motor now makes faster decisions and runs a more agile marketing strategy.
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Haptik's WhatsApp chatbot helped CARS24 handle over 100,000 conversations. The solution enabled 33.3% of monthly sales to happen via chat... support. CARS24 reduced its cost per sale by 75% compared to call centers. The chatbot improved lead generation and customer care. CARS24 saw faster query resolution and better customer satisfaction. The partnership made the car buying and selling process easier and more transparent.
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Genesys Cloud CX helped Auto Trader transform its contact center. Auto Trader is the UK’s largest digital automotive marketplace. They... used Genesys to improve customer experience and efficiency. The cloud contact center solution enabled better support at scale. This transformation boosted their digital marketplace operations.
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General Motors moved from on-premise to the cloud using CXone Mpower. The company wanted to improve customer experience and connect... people better. CXone Mpower helped General Motors scale globally and use AI for customer service. The solution enabled automation and better reporting for their contact center. General Motors now delivers smarter customer experiences with cloud-based tools.
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MightyCall helped GoNMF, an engine lubricant wholesaler, manage high call volumes and protect the CEO's privacy. GoNMF used MightyCall's business... phone system to separate personal and business calls. The call recording and voicemail features made it easy to collect accurate customer testimonials. This improved their review process and boosted credibility. MightyCall's features also helped GoNMF automate communications and maintain work-life balance.
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Ameyo helped Cars24 improve their call center operations. Cars24 faced low lead conversion, high response times, and inefficient manual dialing.... Ameyo provided an all-in-one solution with better call connect rates and integrated CRM. The solution reduced turnaround time and improved customer insights. Cars24 now has higher lead conversion and more efficient customer interactions.
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Ameyo helped Cars24 improve their call center operations. Cars24 faced low lead conversion, high response times, and inefficient manual dialing.... Ameyo provided an all-in-one solution with better call connect rates and integrated CRM. The solution reduced turnaround time and improved customer insights. Cars24 now has higher lead conversion and more efficient customer interactions.
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CallHippo helped ZNK Motors improve their business communication. ZNK Motors used CallHippo's solution. As a result, ZNK Motors saw a... 30% boost in revenue. This shows the impact of CallHippo on sales growth. The case highlights the value of using CallHippo for automotive businesses.
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Yeastar P-Series Phone System helped BYD Philippines connect three locations and 300+ employees. The company faced problems with calls and... paging across sites. Yeastar unified all calls and paging, making it easy to talk and announce in real time. GSM gateways removed the need for landlines, using mobile networks for better flexibility. Call queuing, monitoring, and Facebook Messenger integration made sure no customer call or message was missed. Service flow improved, and customers got faster help in showrooms.
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Log360 helped Northtown Automotive Companies improve threat detection and meet compliance needs. The company faced challenges with fragmented security tools... and complex regulatory requirements. Log360 provided seamless integration, real-time alerts, and centralized log management. The solution enabled faster threat response, detected insider threats, and simplified compliance audits. Automated reporting and unified dashboards made security operations more efficient.
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Alloy Software helped Salvage Direct improve IT help desk processes. Salvage Direct runs 24/7 online salvage auctions for vehicles. They... needed better IT support to manage their operations. Alloy Software provided IT service management tools for incident and change management. This made IT support faster and more efficient. Salvage Direct now delivers better service to its clients.
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Atlassian cloud helped Rivian save $2. 5 million each year. Rivian used Atlassian cloud to scale its operations. The solution...supported Rivian's growth. Rivian achieved significant cost savings with this move.
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BOSSDesk helped AAA Northeast simplify and standardize their help desk. They expanded support to IT, human resources, automotive services, and... more. The service catalog improved onboarding, workflow automation, and facilities management. Integration with SharePoint made change management better. Member satisfaction and efficiency increased with faster response and resolution times.
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Next4biz helped KIA Turkey improve customer satisfaction. KIA Turkey used scorecards and dynamic segmentation in their CRM. They collected customer... data and used machine learning to track customer actions. They created two scorecards for pre-sales and post-sales. Dynamic segmentation let them send the right message to the right customer at the right time. This made their communication more effective and increased customer satisfaction.
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GoTo Connect helped BMW of Murray upgrade from an old phone system. The dealership used GoTo Connect to unify texting,... faxing, recording, and reporting in one place. After switching, BMW of Murray canceled 6 or 7 other communication products. This change saved time and money. Communication became easier for their team.
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Splunk helps Honda improve its business operations. Honda uses Splunk to get better data insights. This helps Honda solve problems... faster. Honda can now make better decisions with real-time data. Splunk supports Honda in the automotive industry.
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Toyota Motors Europe used Tamr to unify customer data across 50 countries. They reduced duplicate customer records by 40%. This... improved marketing and sales effectiveness. It also optimized upsell opportunities. Tamr helped Toyota create a single view of customers.
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Progress Flowmon helped Volkswagen Slovakia manage its complex IT and OT networks. The company needed better security for thousands of... IP addresses and user credentials. Flowmon ADS, Packet Investigator, and Probe let the IT team find and fix network anomalies fast. Security workflows became more efficient. Zero Trust policies are now enforced, and the network is protected and monitored at all times.
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Tealium's Customer Data Hub unified Morgan Auto Group's web, CRM, call-center, and DMS data across 40+ dealerships. This solved fragmented... data and manual marketing processes. Morgan saw a 900% increase in marketable customer IDs, from 3–4% to nearly 20%. Personalized campaigns achieved 3–4× higher click-through rates. The solution reduced manual work and vendor costs, powering campaigns with single audience definitions.
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PSA Groupe owns several car brands like Peugeot, Citroen, and DS. They wanted to run similar campaigns for each brand... but could not share data between them. PRDCT set up a separate Customer Data Platform for each brand, keeping data models and logic in sync. This made it easy to run automated campaigns across channels like mail, web, and social. Marketers can now work with data themselves and respond quickly to new opportunities. The main campaigns are now fully automated and data scientists use the platform to find valuable insights.
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AutoScout24 uses mediarithmics to boost advertising revenue. The company faces challenges from fewer cookies. They explore ID alternatives and new... ways to measure results. AutoScout24 focuses on first-party data and data clean rooms. This helps them build future-proof revenue streams in online car sales.
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Mercedes-Benz wanted to improve their paid acquisition strategy for their new van model, Citan. They had trouble reaching the right... audience and wanted to boost visibility, website visits, and sales. Mercedes-Benz used Zeotap’s data platform to find and target small and medium enterprises. They worked with Smartclip to run the campaign using these audience segments. As a result, they saw a 175% increase in click rate, a 192% increase in conversions, and a 600% increase in impressions.
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idloom helped PIERER Innovation manage complex event planning and guest registrations. PIERER faced challenges with compliance, complexity, and calendar management... for events involving many dealerships and bikes. With idloom, they integrated event data into their CRM and enabled customizable, no-code event creation. Staff can now use templates, embed events on their website, and manage time slot bookings easily. The platform improved efficiency and made event management simpler for their teams.
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InEvent helped Yazaki unify communication across EMEA. Yazaki struggled with Microsoft Teams for large internal events. Teams could not support... thousands of attendees or track engagement. InEvent let Yazaki host hybrid events and send targeted emails. Yazaki reached over 50,000 employees in 40 countries. The solution improved event quality and real-time engagement.
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Brushfire helped the Oklahoma Auto Body Association manage their annual trade show. Before, OKABA used manual systems that caused errors... and wasted time. Brushfire gave them an all-in-one event management platform with ticketing, registration, and donation tools. The platform automated tasks and made donation collection easy. OKABA saw better efficiency, fewer mistakes, and more donations. Personalized support from Brushfire made the transition smooth and improved event success.
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Eventogy helped Ford manage complex events across Europe. Ford used Eventogy to run a flagship event with 3500 attendees over... six weeks in Denmark. The platform supported 18 mini events, handled invitations in five languages, and managed 200 arrivals per day. Eventogy’s attendee and host apps made check-in easy and boosted engagement with live updates. Ford valued Eventogy’s strong data security and flexible, multi-lingual features for their large-scale, multi-country events.
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TicketLeap Pro by Leap Event Technology helped Ice Castles solve long admission lines, high customer support needs, and missing marketing data. Ice Castles used... TicketLeap Pro’s timed entry feature to control crowd flow and improve attendee experience. The solution also handled customer support and provided better marketing insights. As a result, Ice Castles saw a 93% average year-over-year growth in ticket sales, resolved 17,000 support requests per season, and reduced entry wait times by 2 hours.
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MG launched its new car, the Hector Plus, using Dreamcast's virtual event platform. The launch event was streamed live on... seven different platforms at the same time. Dreamcast enabled MG to reach a wide audience with this virtual launch. The solution helped MG showcase their latest car model in a new way. The event showed how virtual platforms can support big product launches.
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Simons Shop sells car parts online. The business faces strong competition and low profit margins. Simon uses StreetPricer to automate... pricing and other business tasks. StreetPricer tracks competitor prices and adjusts Simon's prices several times a day. This keeps Simon's offers competitive. Simon can run the business alone and keep it profitable and stress-free.
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Salesforce Multi-Cloud Solution helped Ford Motor Company improve business operations in South America. Ford used Salesforce Sales, Service, Marketing, and... Data Clouds, plus MuleSoft, to unify customer data and processes. OSF Digital delivered a seamless integration, giving Ford a 360-degree view of customers. Ford streamlined operations, improved customer service, and increased sales growth. The new system also supported regional marketing and sales process consolidation.
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Factory OEM Parts used the SureDone automotive e-commerce platform to automate inventory and order management. Before SureDone, they managed sales... with manual spreadsheets and faced slow order processing. SureDone's bulk tools and automated inventory updates let them list more products and speed up fulfillment. They achieved over 100% business growth in two years. They increased sales volume without hiring more staff and expanded their product catalog.
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Fanplayr helped Chevrolet boost website lead generation for specific car models. The team used advanced segmentation and real-time targeting to... show personalized overlays and creatives. Chevrolet collected over 6,500 leads in one year. The campaign achieved an 11% click-through rate and a 9% post-click conversion rate. These results show strong performance in automotive digital marketing.
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Signifyd's Guaranteed Fraud Protection helped Enjuku Racing stop fraud and chargebacks. Enjuku Racing used BigCommerce for their online store. Before... Signifyd, they faced problems with fraud and lost money from chargebacks. With Signifyd, they only pay fees on approved orders. If a chargeback happens, Signifyd pays them back in full. This ended their losses and gave them peace of mind.
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Akeneo Product Cloud helped Synchro Diffusion centralize product data from over 300 suppliers. The company managed 12,000 SKUs with a... small team. Before Akeneo, data chaos slowed operations and hurt product listings. After implementation, product experiences improved and conversion rates increased. Automation and channel activation boosted customer satisfaction.
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Wasp's inventory management solution helped Racesource, a custom manufacturer for the racing industry, solve inventory tracking problems. Racesource struggled with... Excel, which could not track assemblies or manage large inventory. Wasp provided barcode scanning and assembly tracking, making inventory easy to manage. Racesource saved about $8,000 a year by avoiding unnecessary reorders. The system improved organization, billing, and manufacturing processes.
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Denali BI helped Zendex Tool Corporation solve problems with order tracking and backorder prioritization. Before using Denali BI, Zendex struggled... with slow lead times and manual spreadsheet updates. The new dashboard automated data updates and improved visibility into sales and production. Zendex saved up to two hours a day and improved backorder efficiency. Now, Zendex can handle more orders and keep their production line running smoothly.
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Papirfly's brand management platform helped BMW Northern Europe keep their brand consistent across seven countries. Over 400 employees and many... dealerships used the platform to access brand assets and templates. The solution made it easy to share guidelines and marketing materials in different languages. Local dealers could create on-brand content quickly without design skills. BMW NE reduced time to market and improved brand control at every touchpoint.
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THRON helped CAME manage and share digital content with partners worldwide. CAME used THRON Asset Digitali, Brand Portal, and THRON... CONNECTORS to centralize and secure over 15,000 assets. The platform enabled real-time, safe sharing with 480 distributors across 118 markets. CAME improved brand consistency and controlled access for different user groups. The solution supported CAME’s need for security, efficiency, and global communication.
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Zebra's real-time location system helped Ford Motor Company improve efficiency. Ford used the system across the company. The solution made... it easier to track assets and manage workflows. This led to better productivity and smoother operations. The case shows how location technology can help large automotive companies.
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MaintainX helped Breeze Thru Car Wash digitize and automate work orders and parts inventory. Before, they used pen and paper,... QuickBooks, and Google Drive, which made tracking and updates slow. After switching to MaintainX in May 2021, they managed time better and rolled out updates in minutes instead of weeks. The new system improved employee accountability and made audits easier. Breeze Thru now streamlines processes and empowers its team across 12 locations.
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Comscore Advanced Audience Reporting helped a global automaker find the best publisher partners for reaching a unique psychographic audience. The automaker used... Proximic by Comscore to target and measure advanced audience segments across digital campaigns. They identified that inventory on Network 1 reached over 41% of their primary audience, outperforming other publishers. The automaker increased spend on top-performing networks to boost campaign ROI. This case highlights the value of advanced audience measurement and programmatic targeting in automotive advertising.
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Lexus achieved 12X ROI growth and increased conversion rates by 86. 5% using Insider. They saw a 104.9% increase in...lead collection via InStory and a 150.5% increase via Web Suite. The company focused on optimizing mobile and web experiences to boost product discovery and lead generation.
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Zephyr helped The RAC automate regression testing with AI-powered, no-code tools. The team reduced testing cycles from 90 minutes to... 20 minutes. Non-technical testers created automated test suites without coding. The solution removed fragile locators, making tests more stable. Testers now focus on new features instead of repetitive tasks. The RAC improved test reliability and saved time and money.
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Zephyr helped The RAC automate regression testing with AI-powered, no-code tools. The team reduced testing cycles from 90 minutes to... 20 minutes. Non-technical testers created automated test suites without coding. The solution removed fragile locators, making tests more stable. Testers now focus on new features instead of repetitive tasks. The RAC improved test reliability and saved time and money.
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Zephyr helped The RAC automate regression testing with AI-powered, no-code tools. The team reduced testing cycles from 90 minutes to... 20 minutes. Non-technical testers created automated test suites without coding. The solution removed fragile locators, making tests more stable. Testers now focus on new features instead of repetitive tasks. The RAC improved test reliability and saved time and money.
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Zephyr helped The RAC automate regression testing with AI-powered, no-code tools. The team reduced testing cycles from 90 minutes to... 20 minutes. Non-technical testers created automated test suites without coding. The solution removed fragile locators, making tests more stable. Testers now focus on new features instead of repetitive tasks. The RAC improved test reliability and saved time and money.
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Customer Alliance helped Mazda manage online reviews and customer feedback. The solution included AI reply assistant, review stream, and survey... tools. Mazda used these features to improve customer experience. The platform also provided analytics and reporting. This helped Mazda understand customer needs and improve service quality.
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Birdeye Reviews helped Avondale Toyota increase Google reviews by 2,200 in just over a year. The dealership used Birdeye’s CRM... integration to automate review requests after every purchase or service. In 2023, they added custom QR codes, leading to 180 scans per month. This made it easy for customers to leave feedback and improved their online reputation. Avondale Toyota now stands out online and turns reviews into more revenue.
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Suzuki used xSellco to improve customer service. They reduced average customer response times by 84%. xSellco helped Suzuki save time... and manage support tickets in one place. The solution made it easier for Suzuki to support customers and grow sales. Suzuki's team praised xSellco for its time-saving features and impact on efficiency.
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Nameless Performance wanted to stand out in the automotive parts market. They needed to show real customer experiences to build... trust. They used RaveCapture to collect customer photos and videos from around the world. They also gathered detailed feedback about installation and product use. In the past year, they collected over 6,000 customer photos and videos and 820 customer experiences. This helped them generate over $2.5 million in sales from social proof.
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Power Ford improved its dealership experience with Podium. They became the #1 Ford dealer on DealerRater for four years. Their... net profit increased by 44.5% year over year. They saved $42,000 by not hiring another employee. Service CSI scores increased by 12% from 2019 to 2020. Lead response times decreased from 2.5 to less than 1 minute.
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RestockPro helped CravenSpeed manage their Amazon inventory. CravenSpeed started by making specialty parts for Mini Coopers. As they grew, they... needed better ways to handle more orders. They used RestockPro to track shipments and keep up with demand. This made their eCommerce business more efficient. They now do most of their sales through Amazon FBA.
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Zefr helped Mazda launch the Mazda CX-50 with a YouTube video campaign. Mazda used Zefr's Cognition AI for contextual targeting... and managed media services. The campaign focused on outdoor adventure content to reach the right audience. Results included an 18% incremental search lift for the new model and a 75% awareness rate for the Mazda brand. The campaign won Campaign of the Year at the ThinkLA 2022 Idea Awards.
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Hyundai used VDO. AI's DCO solution for the Creta EV campaign. The campaign is featured in the creative showcase. The...content highlights Hyundai's partnership with VDO.AI in AdTech. No specific results or metrics are mentioned.
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Onshape helps CIXI, a French mobility company, set a new standard in urban transportation. CIXI uses Onshape's cloud-native CAD platform... to design high-speed active vehicles with patented chainless pedaling technology. The platform enables seamless collaboration and a connected workflow for their engineering team. CIXI benefits from zero crashes and improved productivity. Onshape supports innovation in the automotive sector with real-time data management and integrated design tools.
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Prodrive used the MakerBot METHOD X 3D printer to help their BRX team prepare for the Dakar Rally. The team faced... a tight timeline due to COVID-19 and needed fast, flexible manufacturing. The METHOD X printer let them quickly prototype and produce carbon fiber parts. This helped them save time and work more efficiently. As a result, BRX achieved a record 5th place finish for a newcomer at the Dakar Rally.
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Storyteq's Creative Automation Platform helped Renault localize marketing campaigns for five brands across 128 countries. Renault's marketing teams faced too... many requests for localization, which strained their resources. With Storyteq, they automated creative production and managed content more easily. This solution made it faster to create and deliver ads for different markets. As a result, Renault saw a boost in sales.
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Digital Remedy helped a premiere off-road parts and accessories manufacturer boost brand awareness and sales. The company used a full-funnel... campaign with linear TV and CTV strategies. Digital Remedy tracked cross-channel reach, frequency, and conversions. The campaign achieved a $27 CPA in the first 6 months, beating the $50 CPA goal. People exposed to the campaign were 5 times more likely to check out online. CTV added 11% more reach and 57% of CTV households were unique from linear TV.
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Unity's real-time 3D platform helped Volvo Cars connect teams across the vehicle lifecycle. Volvo used Unity to improve collaboration between... design, engineering, and marketing. The platform unified different tools and workflows, speeding up innovation. Volvo now visualizes concepts and results in real time. This led to better communication and faster problem-solving in automotive product development.
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ŠKODA AUTO used Piwik PRO Analytics to improve employee communication and engagement. The company needed secure analytics for their SAP... Fiori Applications and intranet, ŠKODA Space. Piwik PRO provided key usage metrics and ensured data privacy. ŠKODA AUTO used the data to make information more accessible and run better employee campaigns. As a result, intranet adoption improved and information for employees became more helpful.
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Marin Social helped Drivy improve their Facebook ad performance. Drivy needed to reach new customers in five countries with a... small team. Marin Social's tools let them test and scale campaigns fast. The Archive Manager kept their dashboard clean. Split testing showed a one-day optimization window worked best. Drivy saw a 20% higher CTR, 7% lower CPC, and 8% lower cost per conversion.
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Supermetrics and Google BigQuery helped Humberview Group modernize their marketing reporting. The team moved away from manual data aggregation and... a closed box reporting system. They built a marketing data warehouse with data from Google Analytics, Instagram Ads, and Facebook Ads. Now, the marketing team provides interactive dashboards to internal stakeholders. Humberview aims to analyze the full customer journey and improve campaign insights.
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Meltwater Social Listening & Analytics helped Hyundai France understand electric vehicle consumer preferences. The marketing team used social listening insights... to tailor messaging and target the right audiences. Meltwater's analytics identified key criteria like cost and reliability for EV buyers. Hyundai adjusted its content strategy, creating Facebook videos to address price concerns. The team also pinpointed top social platforms and influencers, optimizing ad spend and strengthening brand reputation.
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IZEA partnered with Jeep to bring the 'Go Anywhere. Do Anything.' message to life. At the Easter Jeep Safari in... Moab, creators shared their experiences with Jeep vehicles and the adventurous lifestyle. The campaign sparked 46 bonus posts and built real connections in the Jeep community. The content focused on freedom, capability, and adventure. The results extended beyond the event, showing strong engagement and authentic brand impact.
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Hypetap ran an influencer marketing campaign for BYD to promote the MY23 ATTO 3. Six influencers created engaging virtual test... drive content on TikTok and Instagram. The campaign aimed to drive awareness, encourage test drives, and address electric vehicle scepticism. The posts reached 876,656 people and generated 31,206 link clicks. The campaign achieved 320,513 total engagements and 1,749,463 total impressions.
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Bazaarvoice helped Turtle Wax collect and share user-generated content like reviews and images. Turtle Wax used Bazaarvoice Ratings & Reviews... and Curations to reach more consumers and build trust. The company shared this content on its own site and on major retailer websites. This improved retailer relationships and increased retail sales. Turtle Wax saw a 50% year-over-year sales increase on retail sites after using Bazaarvoice.
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KapscoMoto wanted to stand out in a crowded market by making better online content. They had trouble finding creators who... could meet their high standards for product videos. Using Billo, they found a diverse group of creators and made engaging videos for their products. This helped them show their products in action and connect better with customers, especially on Amazon. The process was smooth and set them up for future growth, even though they did not share specific numbers.
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BMW Nordics used the Readpeak platform to boost brand awareness and test drive bookings in Sweden, Finland, Denmark, and Norway. The campaign ran... for 12 months and delivered a 47% higher CTR than benchmarks. BMW used A/B testing, precise tracking, and interactive landing pages to increase user engagement and price requests. The platform enabled seamless campaign management and premium traffic. BMW now uses Readpeak in its always-on strategy for the Nordics.
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Chevrolet worked with Social Native to create a global campaign. They used influencers from 11 countries. This helped them reach... a global audience. The campaign created authentic and targeted content.
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Uberflip helped automotiveMastermind create a repeatable content strategy during the COVID-19 pandemic. The marketing team used Uberflip to quickly pivot... content and support dealerships with timely information. They launched an omnichannel campaign using Market IQ and digital ads, driving traffic to Uberflip content destinations. Results included a 209% increase in content-based form submissions, 185% more marketing-generated leads, and an 81% rise in marketing-contributed revenue. Dealerships now recognize the brand, making sales outreach easier.
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Taboola Video helped Kia boost unaided brand awareness by 171% in the US. The campaign drove a 200% uplift for... females aged 18–54 and increased brand affinity by 26% for this group. In Korea, Kia saw a 30% rise in video completion rates using Taboola retargeting. Kia used Taboola to promote longer video ads across premium digital properties. The solution supported Kia’s sustainability and carbon neutrality brand campaign.
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Contently helped CarMax drive $56 million in content value in one year. CarMax used Contently's content marketing platform and freelance... network to scale SEO-driven content. The team created guides, rankings, and trend stories to help car shoppers. 75% of CarMax's content traffic comes from search. CarMax ranks for 1.5 million keywords worldwide. The partnership enabled high-volume, data-driven content production.
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Slite helped Go Auto's business intelligence team solve documentation and knowledge sharing problems. The team grew fast and needed a... better way to share information. Slite became their knowledge hub, making it easy to document projects, meetings, and onboarding. Time to answer questions dropped from days to minutes with Slite's AI-powered search. The team now works better together and onboards new hires faster.
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Document360 helped Ascent Pro Support centralize their knowledge base for remote call center agents. The company needed a single place... for training manuals and documentation to support their trucking industry clients. They switched from Guru to Document360 for better affordability and powerful integrations. Features like the knowledge base widget, Microsoft Teams integration, Chrome extension, and Talk Desk integration made information easy to access. As a result, remote agents can quickly find and update information, improving support and efficiency.
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Knowledge Management add-in helped Transtar Industries improve sales and customer support. Transtar had many automotive parts and used emails and... calls to answer client questions. They added the Knowledge Management add-in to their SharePoint customer portal. This made it easier to handle FAQs and client inquiries. The new system improved how they managed customer support and sales information.
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Colmobil had problems with long call times and inconsistent answers from their outsourced contact center. They wanted to support all... their products in-house and give better customer service. They used KMS Lighthouse to create a unified service center. This helped them get information faster and answer customer questions more accurately. They cut average call times by 15% and reduced agent training time by 50%.
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USU IT Financial Management helped Robert Bosch GmbH restructure IT services and gain transparent cost control. Bosch needed to transform... IT into a service-oriented organization with full transparency and control over services and finances. They replaced outdated legacy systems and introduced standardized planning, calculation, and billing. The solution now manages systems in 74 countries and processes millions of records monthly. Bosch achieved efficient IT financial management and improved service management.
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Boosterberg helped an automotive client automate Facebook and Instagram ad management. In January 2021, the client used Boosterberg to optimize... ad delivery and budget, compared to manual management in January 2020. Impressions grew from 39,106 to 217,536 and reach increased from 15,988 to 41,502, with the same budget. In February 2021, the client reduced ad spend by 14% and increased impressions by 66% over February 2020. Boosterberg saved time and improved social media advertising results.
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Brand24 helped Mercedes-Benz monitor their 'Mood Colors of Poland' campaign for the new T-Class van. The tool tracked nearly 200,000... online mentions in two weeks, using language filters to focus on Polish content. This automation saved time and ensured reliable, real-time data. The campaign led to a 4x increase in time spent on the landing page and 600,000 YouTube video views. The advertising value equivalent reached $50,000.
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Lexus Asia Pacific uses Digimind, now Onclusive Social, for social listening. The platform helps Lexus get insights from social media.... These insights improve customer experience. Lexus uses the data to understand what customers want. This helps them deliver better service and products. The focus is on using social media to make customers happier.
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Meltwater Social Listening & Analytics helped Hyundai France understand electric vehicle consumer preferences. The marketing team used social listening insights... to tailor messaging and target the right audiences. Meltwater's analytics identified key criteria like cost and reliability for EV buyers. Hyundai adjusted its content strategy, creating Facebook videos to address price concerns. The team also pinpointed top social platforms and influencers, optimizing ad spend and strengthening brand reputation.
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Amerityre Corporation uses SpotlerCRM to improve customer management. This helps them achieve excellence in the tyre industry. The case study... highlights their innovation efforts.
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Elision's omnichannel call center solution helped CarDekho improve lead conversion and dealer management. CarDekho faced issues with their old dialer,... including low stability and slow manual processes. Elision delivered a custom solution with CRM integration, automated reports, and tailored features for lead and dealer management. The system supported over 1500 agents and achieved high uptime with a master-slave server setup. CarDekho saw better sales, improved lead management, and enhanced dealer handling.
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LeadSquared helped Bajaj Auto digitize customer journeys across 6,000 dealerships. Bajaj Auto needed to standardize and automate sales processes for... multiple brands and business units. The company used LeadSquared as its main sales management tool. This streamlined workflows and enabled seamless integration with existing systems. Bajaj Auto managed 10 lakh enquiries and improved sales experiences across 5 business units. The solution provided actionable insights and eliminated lead leakage.
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Yext helped Speedy, a leading French automotive maintenance company, improve its online visibility and customer journey. Speedy used Yext to... update and manage information for nearly 500 shops across France. The platform enabled real-time updates to listings, streamlined customer appointments, and provided analytics for performance tracking. During the pandemic, Yext ensured Speedy could keep customers informed about changing hours and services. Speedy maintained strong online and in-store traffic, supporting essential workers throughout the crisis.
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Criteo helped FIAT improve its digital advertising. FIAT used Criteo's commerce media platform to reach more customers. The solution included... addressability, predictive bidding, and product recommendations. FIAT aimed to increase customer acquisition and retention. The case highlights the use of AI and data-driven advertising in the automotive industry.
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BeatRoute helped Valvoline Cummins improve customer connect from 25% to over 70%. The company faced low field visibility and fragmented... sales tools. BeatRoute's Sales Force Automation, routing, and reporting tools unified field operations. Supervisors gained better visibility and could coach teams more effectively. Sales operations became more efficient and scalable across India.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Comarch Loyalty Management helped Enterprise Rent-A-Car re-launch its Enterprise Plus loyalty program. The company wanted to improve member experience and... business economics. Comarch provided modules for business administration, contact center, member portal, and data integration. The program offers revenue-based point accrual, elite tiers, and exclusive member services. Enterprise Rent-A-Car praised Comarch for strong partnership and seamless system integration.
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Comarch Loyalty Management helped Enterprise Rent-A-Car re-launch its Enterprise Plus loyalty program. The company wanted to improve member experience and... business economics. Comarch provided modules for business administration, contact center, member portal, and data integration. The program offers revenue-based point accrual, elite tiers, and exclusive member services. Enterprise Rent-A-Car praised Comarch for strong partnership and seamless system integration.
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IBM Cloud Consulting helped Audi UK transform its digital customer experience. Audi UK wanted to make its website more user-friendly... and boost customer engagement. Working with IBM, Audi UK adopted agile methods and moved to Adobe Experience Manager. Developers now deliver new tools 75% faster. In 2020, Audi UK saw a 59% increase in leads, even as UK car sales dropped 29%. The new website features test-drive booking, maintenance scheduling, and better analytics, improving customer journeys and loyalty.
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Turo used Stripe to manage pay-ins and payouts on its car-sharing marketplace. Stripe Connect, Global Payouts, and other products helped... Turo launch in new markets five times faster. Turo achieved a 99.5% payout success rate with Global Payouts. The company reduced costs and increased revenue by consolidating payments on Stripe. Turo operates in the US, Canada, UK, Australia, and France.
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Ron Hashemi, owner of RMH Enterprise, faced $23,000 in IRS fines due to DIY payroll errors. He struggled with regulatory... compliance and poor service from other payroll companies. Paychex helped him manage payroll, safety, and HR compliance, and claim the Employee Retention Tax Credit. Ron appreciates the ease of Paychex Flex and the personal connection with their support team.
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Aria Billing Cloud helps Subaru launch new connected car products and services quickly. Subaru uses Aria to support customer safety... and deliver fast product rollouts. The platform enables Subaru to adapt and bring offerings to market faster. This supports Subaru's focus on customer support and innovation in the automotive industry.
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Inxmail helped AUDI AG manage email notifications for global digital services. AUDI AG needed a system for automated, personalized emails... in many languages and countries. Inxmail provided a flexible platform that integrates with existing systems and supports complex workflows. The solution improved email deliverability, ensured data privacy, and allowed for easy migration of existing notifications. AUDI AG praised Inxmail for its expertise and flexibility in delivering the project.
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Yankee Ford, a dealership in South Portland, Maine, wanted to increase market share and vehicle sales. They partnered with LocaliQ... for a custom digital marketing solution, including Search Ads, Display Ads, and Listings. This partnership helped Yankee Ford become the number one Ford dealership in Maine. Their campaigns achieved 225,000 impressions and 1,900 clicks in one month, and Display campaigns delivered 77,000 impressions. Yankee Ford gained better insights into their marketing results, allowing them to make strategic decisions and grow their business.
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Epsilon helped Valvoline improve their marketing. Valvoline used Epsilon's solutions to reach more customers. The testimonial shows Valvoline was happy... with the results. The story highlights Epsilon's impact in the automotive industry.
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AAA used an old in-house visual editor for email production. It was hard to update and maintain, and editing was... slow. They switched to Blocks Edit for more design flexibility and less overhead. The new tool made it easier to update templates and fix mobile issues. More team members could now work together on email campaigns. They also used integrations with Salesforce and AWS S3 to help their process.
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Sortly helped Precision Fuel Injection, Inc. modernize their inventory system. The company used to do a yearly handwritten inventory for... over 10,000 items. This process was slow and caused headaches. With Sortly, they quickly added 15,000 items to their inventory. The app made it easy to find parts in seconds instead of minutes. This saved the business both time and money.
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Miva's ecommerce platform helped Crown Automotive boost online sales and streamline operations. Crown needed a system to manage over 9,000... SKUs and restrict pricing to wholesale customers. Miva integrated with their ERP and enabled complex B2B features like multi-warehouse inventory and express order forms. Crown saw a 28% increase in gross sales, a 32% rise in average order value, and saved 10 hours per week. The platform proved stable, flexible, and fast for their growing business.
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Oxatis helped AureliaCar launch its e-commerce site for auto parts in 2014. AureliaCar needed to manage fast-growing sales and improve... order processing. Oxatis integrated their ERP with the online store, added a 3-level advanced search, and enabled suggestive selling from the cart. These changes led to over 6 million euros in revenue and 20 new hires in 6 years. Order processing time dropped by 15 minutes, and customer satisfaction increased.
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Maropost Marketing Cloud helped Mercedes-Benz Canada improve its email marketing. The company wanted to boost car sales, increase customer engagement,... and cut down on manual work. Maropost built advanced email templates with strong personalization and automation. Mercedes-Benz used over 250 segments and 85 journeys in their campaigns. They achieved open rates four times higher than the industry standard and click rates three times higher.
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IdSurvey helped Dekra Italia S. r.l. manage their contact center workload. The company needed to save time and cut costs...in their operations. IdSurvey's survey software was easy to use and flexible, even for users without programming skills. Dekra Italia sped up call center processing and could check real-time data with the platform's dashboard. The support team helped them quickly handle new requests and updates.
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SurveyGoo ran a PR survey campaign for Motaclarity, a specialist motoring website. The project focused on older and disabled drivers... and the impact of the cost of living on driving. SurveyGoo designed the survey, managed sampling, and used their GooPoll panel platform. The results gave insights into challenges faced by older drivers. The campaign included data tables, summary charts, and media placement.
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Questback helped Scania run annual employee surveys with 16,000 participants. The surveys measure organizational and social work environment. Managers use... a flexible, decentralized solution to analyze results and find areas for improvement. The process protects participant privacy and supports honest feedback. Digitalization made the surveys faster and easier to manage.
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Davies Special Investigations helped a vehicle hire company investigate a suspicious Rolls Royce Ghost insurance claim. The claim involved a... reported accident with unclear details and a high payout request. Davies' team found links between the claimant and the repair facility, raising concerns. Their investigation led to the claim being repudiated. This saved the client over £130,000.
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Onclusive helped Edmunds measure earned media quality during the COVID-19 crisis. Edmunds used Onclusive's analytics to track PR metrics like... share of voice and Power of Voice™. The campaign achieved a 57% share of voice, 59% Power of Voice™, and 68% social media amplification. Edmunds led the industry in target media placements and content quality. The solution proved the business value of PR with clear, measurable results.
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Prezly helped D'Ieteren, a major Belgian car distributor, fix slow and manual PR workflows. Before, PR teams used Word, Excel,... and Outlook, which made sharing stories hard and slow. With Prezly, they now create and send multimedia stories fast, manage contacts in one place, and track stakeholder engagement. The tool supports easy multilingual campaigns and lets teams share contact data. D'Ieteren now reaches more stakeholders, including dealerships, with less effort.
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eReleases helped Specialty Vehicle Engineering boost their media coverage. SVE needed to reach more automotive fans and customers across the... country. Manual outreach and paid ads were too slow and expensive. With eReleases, SVE's press releases appeared in top U.S. and international automotive media. The company saw their news picked up by major outlets like Motor 1, The Drive, and duPont Registry. SVE praised eReleases for reliable service and wide distribution.
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Cognigy. AI helped Toyota improve customer support with AI agents for chat and phone. Toyota used over 25 AI agents...to handle daily inquiries and reduce the workload on service agents. The solution enabled 95% of users to book directly with the AI agent and achieved a 98% user satisfaction rate. Waiting times dropped, and live agents could focus on complex issues. The AI voicebot "E-Care" proactively called vehicle owners about warning lights, making sure safety alerts were never missed.
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Chatfuel helped Nissan boost sales and lead generation with a Messenger bot. Nissan generated $380,000 in revenue using Chatfuel. The... company increased organic sales by 10 times. Qualified leads grew by 3.5 times. The Messenger bot improved customer communication and sales automation.
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UiPath RPA helped a leading US used car selling company fix slow and manual accounts receivable work. The finance team... had to process about 2,000 transactions daily, with 8% needing credit memo handling. Manual work took 5 hours each day from two staff members. Maruti Techlabs set up an unattended UiPath bot in 7 weeks. The bot matched credit memos, entered data in Sage Intacct, and updated records. The company reached 95.5% efficiency and saved $175,000 each year.
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Calldrip's AI sales assistant software helped a leading dealership respond to after-hours and holiday leads. The dealership booked 33% more... appointments using the AI assistant. The tool converted over 30% of after-hours leads into appointments. The dealership gained an edge by engaging customers faster than competitors. The case shows how AI sales technology can improve lead response and conversion rates.
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LeadGenius helped CDK Global fix problems with bad contact data. CDK Global used LeadGenius for data cleansing and contact sourcing.... LeadGenius made sure CDK's contact data was over 85% accurate. This helped CDK Global target the right prospects and improve marketing and sales campaigns. CDK Global saw better engagement and higher ROI from their campaigns.
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CIENCE helped Dreyev with sales development. Dreyev offers an intelligent vision safety system for fleets and car makers. CIENCE used... outbound SDR and go-to-market strategies to generate leads. The goal was to reduce collisions from distracted driving. The case shows how targeted outreach can help launch new technology in the automotive industry.
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Cresta helped CarMax improve customer engagement and efficiency in their contact centers. CarMax used Cresta's AI platform to handle sales,... appraisals, and service questions. The solution reduced handle time and made training faster for new associates. Supervisors gained real-time visibility into performance and used "Vital Chat Behaviors" to guide development. CarMax saw strong ROI and positive feedback from associates, leading to better customer satisfaction.
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Observe. AI Auto QA helped Cox Automotive standardize quality assurance across 13 brands. The company unified its contact center operations...and improved agent performance. Auto QA enabled evaluation of 100% of customer interactions, up to 90,000 evaluations per month. QA scores improved by 3%. The platform provided consistent, bias-free insights and streamlined processes for 2,000 support agents.
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CREST-ERP helped Aldica Technologies improve production planning and inventory management. Before, Aldica tracked inventory and production with manual processes and... excel, leading to errors and downtime. With CREST, Aldica automated production plans, die management, and sub-contracting. This improved machine efficiency, reduced downtime, and made costing more accurate. The new system also cut errors in quality control and made it easier to track finished goods and die usage.
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iovox call tracking helped Auto Trader UK build trust with vehicle sellers. Auto Trader used iovox to provide trackable phone... numbers and call data for its advertising customers. This data let sellers see where leads came from and helped Auto Trader improve account management. As a result, Auto Trader's Trustpilot score rose from 6.7 to 9.3 based on 13,000 reviews. The solution also protected sellers from scams and supported Auto Trader's digital strategy.
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Invoca helped CARiD track phone conversions from paid ads, fixing a major attribution gap. CARiD routed conversion data into Google... Ads and Meta, reallocating budgets to top campaigns. This led to a 260% increase in return on ad spend. The marketing team doubled investment in high-performing campaigns. Invoca enabled smarter optimisation and revenue growth for CARiD.
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Ringostat call tracking helped City Plaza, a top Toyota and Lexus dealer in Ukraine, improve ad performance. City Plaza used... Ringostat to track which ads led to calls and to optimize their marketing spend. The tool provided detailed reports on call sources and integrated with Google Analytics 4 and Looker Studio dashboards. As a result, City Plaza saw a 6.5% increase in conversion rate. The CMO praised Ringostat for making it easy to monitor lead generation and campaign results.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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PostPilot helped Morris 4x4 Center boost customer retention with a postcard win-back campaign. The team targeted customers who had not... purchased in 70-90 days. They sent postcards to 2,000 customers and email to 15,400. The postcard campaign delivered an 18.5 times better conversion rate than email. Morris 4x4 saw a 680% ROI and 160% more revenue from postcards. The campaign was easy to launch and drove strong repeat purchases.
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Smartzer powered an interactive shoppable video campaign for BMW on Instagram. Users could click on car features in the video... and get more details through pop-ups, each with a call-to-action to visit BMW's website. The campaign aimed to help customers discover the new Series 4 car in a new way. The results showed a 33% engagement rate and a 20% click-through rate. Many viewers clicked 'Learn more' and visited BMW's site to explore or buy the car.
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Rossum helped FINN, a German car subscription company, cut document processing time by 71%. The accounting team reduced daily invoice... handling from two hours to just 15 minutes. Rossum’s intelligent document processing platform enabled over 90% accuracy within six weeks. FINN integrated Rossum with SAP ERP and other no-code tools for seamless workflow automation. Employee satisfaction improved due to the easy-to-use dashboard and custom UI features.
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Navegg's DMP platform helped a car manufacturer and a digital portal use data to improve online and offline ad campaigns. The agency and... trading desk worked with Navegg to identify user behavior and create audience clusters. They combined data from both the advertiser and the portal to find the best content for each car buyer persona. The project enabled smarter media buying and retargeting. The portal also gained a new way to sell audience data instead of just ad inventory.
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Datatonic built a future-proof data lake for LKQ using Google Cloud. LKQ needed a unified data platform for over 20... European markets. The automated solution cut data ingestion, transformation, and loading time by 99%. Data processing dropped from 48 hours to just 30 minutes. Analysts now get quick insights and can scale the platform to new markets fast.
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Mazda used Medallia to improve customer experience in the automotive industry. The platform helped Mazda collect feedback and analyze customer... interactions. This allowed Mazda to make better decisions and improve service. Medallia supported Mazda in creating a better experience for both customers and employees.
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BulkSMS Web App helps Goch and Cooper Auto Services send daily SMS reminders and updates to customers. They use SMS... for service reminders, booking confirmations, and special messages. SMS has been part of their communication for over 13 years. The platform helps them track communication history and improve customer service. Goch and Cooper say SMS gives them an edge over competitors.
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Textmagic helps Auto Crash Repairs send SMS alerts to every customer. The family-run repair center uses SMS templates and mail... merge to save time and keep clients updated. Staff quickly send address and contact details to new claims using stored messages. Customers praise the easy access to information. The business reports 100% delivery and 100% of customers updated.
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Juphy AI helped DynoVox, an online auto parts store, solve fitment and support challenges. DynoVox used Juphy’s Smart Product Recommender... and AI-powered support to give instant answers about part compatibility and order details. In 2 months, Juphy AI delivered 231 personalized recommendations and drove $1,512.82 in direct sales. The AI handled 360 customer conversations and saved over 31 hours of manual support time. DynoVox improved buyer confidence and increased conversions with 24/7 automated help.
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Toyota Connected used Twilio Flex to improve their call center. They achieved a 13% reduction in after call work and... an 18% decrease in monthly average handle time. This helped them serve over 6 million drivers with their Drivelink telematics platform. The platform offers features like roadside assistance and stolen vehicle locator.
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Amerityre Corporation uses SpotlerCRM to improve customer management. This helps them achieve excellence in the tyre industry. The case study... highlights their innovation efforts.
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Triggerbee helped SC Styling run a car-themed memory game to collect emails and marketing consent. The campaign had an 11.9%... response rate and over 700 signups. 19.7% of participants finished the memory game. SC Styling used a more engaging signup experience instead of generic forms or discounts. Leads are nurtured through an automated welcome flow in their CRM, Brevo.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Vendavo helped Volvo Trucks use value-based pricing for their spare parts. Volvo faced rising costs and needed to keep prices... competitive. Vendavo's solution let them adjust prices on specific products and protect their market position. They used AI tools in small steps to improve pricing decisions. This approach helped Volvo keep their margins strong and made their pricing team more confident with new technology.
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PROS Price Management helped BORG Automotive Group manage 18 million prices for over 16,000 SKUs. The company saw 85% time... savings when making price changes at scale. Within three months, they onboarded 17 of 150 price lists. BORG Automotive Group needed to replace manual pricing with a scalable solution to support growth. The new system improved pricing speed, accuracy, and control.
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Assently LiveID helps Erikin autonvuokraus check customer identity fast and safe. The car rental company uses digital identification to make... sure they give cars to the right people. Both customers and staff feel secure because data is handled safely. The solution is easy to use on a mobile phone. The process is smooth for both sides. Assently LiveID fits well with their systems and brand.
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Docusign CLM helped Avis Budget Group transform procurement. The team managed $700 million in annual supplier spend across 20,000 suppliers.... Before, contracts were scattered and hard to track. With Docusign CLM, contracts are now stored in one place. Supplier onboarding time dropped from weeks to days. The team gained better control, faster approvals, and stronger supplier negotiations.
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Salesforce Multi-Cloud Solution helped Ford Motor Company improve business operations in South America. Ford used Salesforce Sales, Service, Marketing, and... Data Clouds, plus MuleSoft, to unify customer data and processes. OSF Digital delivered a seamless integration, giving Ford a 360-degree view of customers. Ford streamlined operations, improved customer service, and increased sales growth. The new system also supported regional marketing and sales process consolidation.
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OpenLM helped a large automation company manage its software licenses. The company needed to control costs and track usage for... tools like Autodesk, Ansys, Mathworks, and more. OpenLM provided a license management solution. This made it easier to handle global licenses and support engineering teams worldwide. The company improved reporting and found the implementation cost-effective.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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QuestionPro surveys helped Audi Volkswagen Middle East boost sustainability. For every survey completed, AVME planted a tree with Tree Nation.... This green initiative increased survey participation and improved data quality. The project earned praise for its environmental impact. AVME strengthened its brand as a socially responsible company.
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Votigo powered the Ford "Ranger Challenge" UGC contest for the new Ford Ranger launch. The campaign ran in 11 countries... and 11 languages, using a custom microsite and mobile app for easy entry and voting. In one month, the contest drove 178,925 votes, 42,230 registrations, and 4,936 entries. This global, localized approach boosted engagement and brand awareness for Ford's new vehicle.
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Contest Factory helped Kia Motors launch the Melissa’s Precious Gear Sweepstakes to promote the new Niro SUV. Kia needed a... fast solution to engage users after their Big Game commercial. Contest Factory built four custom sweepstakes sites on Kia’s Facebook page and connected them to a chatbot. The campaign launched on time and worked smoothly. Kia used real-time analytics to track user engagement and shares.
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BrightEdge helped National Tyres and Autocare boost local SEO. The company wanted more people to visit their stores and show... up in Google’s local 3-pack. They used BrightEdge’s keyword research and local SEO tools to find new keywords and build a strong content plan. As a result, blog traffic grew by 1,372% and Page 1 search rankings rose by 171%. They did this without hiring an agency, using only the BrightEdge platform.
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seoClarity helped a major auto parts retailer boost their 'how-to' blog traffic. The retailer wanted to find and fill content... gaps and improve non-branded organic traffic. seoClarity's Professional Services delivered 25 content ideas each month and detailed content briefs. The team used Research Grid and Content Gaps tools to guide content creation. As a result, the retailer achieved a 2,841% increase in traffic.
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Choozle helped a regional auto dealer consolidate marketing on one demand-side platform. The dealer wanted to engage users interested in... luxury automobiles and improve programmatic advertising. Choozle ran a head-to-head test against another platform. The campaign used first-party and third-party data for targeting. Choozle achieved an 81% viewability rate, 35% higher than the competitor. Only 1% of ads ran on small player sizes, compared to 15% with the other vendor.
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Emplifi Social Marketing helped Toyota Astra Motor centralize social media operations. The company unified team activities and improved collaboration with... partner agencies. Automated workflows and dashboards sped up content delivery and reporting. Report turnaround time dropped from days to seconds. Toyota Astra Motor now makes faster decisions and runs a more agile marketing strategy.
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CallRail helped Humberview Group track calls and improve lead management. The automotive group used CallRail to see which marketing campaigns... drove phone calls. This made it easier to measure ROI and adjust ad spend. Humberview Group gained better insights into customer behavior. The team improved sales processes and increased efficiency with call tracking.
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Enthu. AI helped MS Auto analyze 100% of their customer calls using AI-powered quality assurance. Before Enthu.AI, MS Auto struggled...to understand call content and relied on slow, manual QA. With Enthu.AI, they automated call summaries and sentiment analysis. This led to a 5% increase in conversion rates and a 0.8 point rise in CSAT. MS Auto now links customer conversations directly to business results.
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Ameyo helped Cars24 improve their call center operations. Cars24 faced low lead conversion, high response times, and inefficient manual dialing.... Ameyo provided an all-in-one solution with better call connect rates and integrated CRM. The solution reduced turnaround time and improved customer insights. Cars24 now has higher lead conversion and more efficient customer interactions.
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Agero uses the Cyara Automated CX Assurance Platform to test and monitor its omnichannel customer experience. The platform helps Agero... support phone, SMS, and visual IVR for roadside assistance. Cyara gives Agero confidence to deliver digital services that clients want. This allows consumers to have more options when using Agero's services.
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Ziebart, a legacy brand in the automotive industry, needed to improve communication with customers. They implemented Text Request to offer... appointment reminders and confirmations via text. The integration with their point-of-sales system was seamless, and franchisees found it easy to adopt. Customers appreciated the convenience of instant notifications, and franchisees reported positive feedback. The solution helped Ziebart reduce phone calls and focus more on customer service.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Frame. io helped Ford Motor Company launch the Ford Bronco during the pandemic. Ford needed a virtual rollout with only...three weeks to prepare. The team used Frame.io to shoot, edit, and deliver three ad spots quickly while working remotely. The campaign aired on three networks at the same time and reached millions of viewers. Fast approvals and secure sharing made the project a success. Ford's 2021 sales ranked #2 in the industry.
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BMW Group uses the movingimage Enterprise Video Suite for internal communication. Employees upload and share videos on the BMW Group... Tube, including event recordings, product videos, and learning materials. The platform enables easy access to information and supports transparent communication. Each month, 300 to 400 new videos are uploaded. Live streaming features allow for interactive company events and updates. Video is now a key part of BMW's internal communication strategy.
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GoTo Connect helped BMW of Murray upgrade from an old phone system. The dealership used GoTo Connect to unify texting,... faxing, recording, and reporting in one place. After switching, BMW of Murray canceled 6 or 7 other communication products. This change saved time and money. Communication became easier for their team.
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WashTec used SightCall Visual Support to help technicians fix car wash system issues remotely. This reduced downtime and service costs.... WashTec needed a way to support over 40,000 car washes worldwide without sending experts to every site. SightCall let experts see problems remotely and guide on-site staff. This helped WashTec solve problems faster and improve customer satisfaction.
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ROI Hunter helped Citroen use Facebook Lead Ads to drive car sales. They connected lead ads to Citroen’s CRM for... real-time updates. The campaign used targeted ads for 9 car models and remarketing based on user interest. Citroen sold 10 cars and got over 910 leads. Cost per lead was 20 times lower than other online channels.
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Optmyzr helped DealerJazz lower average CPC by 30%. DealerJazz used Optmyzr's campaign automation to improve digital ad performance. Their Automated... Content Engine made dealer inventory data smarter. This led to 35% higher CTR and 20% faster analysis of key metrics. DealerJazz paired Optmyzr with their own setup for better efficiency.
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Force Marketing needed a better way to manage projects and drive Salesforce adoption. Their old system caused data duplication and... was not efficient. They switched to TaskRay and worked with the TaskRay team for a smooth transition. Now, almost 90 users across departments use TaskRay for both internal and client work. TaskRay helped them streamline project management, remove data issues, and improve efficiency.
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XB Software built an online marketplace for cars and spare parts. The client needed a platform to help users find,... buy, or rent vehicles and parts easily. The solution works on mobile devices and lets users post ads, get notifications, and access online consultations with mechanics. Sellers can use advertising features and premium memberships to reach more buyers. The project took 7 months and used React JS and PHP to keep costs low and security high.
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Avercast helped Kawasaki Motors Corp. improve its demand planning. Kawasaki used to rely on spreadsheets and wanted a long-term partner... for growth. Avercast worked closely with Kawasaki to streamline their process. Employees spent less time on daily analytics and more on trends. With Avercast managing 13,000 SKUs, Kawasaki increased inventory turnover and reduced part exposure to rust and dust. Kawasaki praised Avercast for offering a robust solution and enabling new opportunities.
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Minitab Engage helped Maxion Wheels boost annual cost savings by over 19%. Before 2019, Maxion Wheels used spreadsheets for project... tracking, which slowed decisions and caused errors. With Minitab Engage, they standardized project management and gained real-time visibility. Now, 1,600 projects and 1,500 users benefit from automated reporting and better collaboration. The company increased yearly productivity and reduced operating costs across global operations.
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LearnUpon helped ChargePoint train and certify their partners and installers. ChargePoint needed a scalable, mobile-friendly LMS with Salesforce integration. LearnUpon's... multi-portal features and responsive design met these needs. ChargePoint saw $200,000 in cost savings. Partner support calls dropped by 89%. Learner satisfaction reached 5 out of 5.
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A Million Ads helped Audi drive awareness and sales using dynamic creative technology. Audi targeted specific audience groups with relevant... S type model information. The campaign used dynamic ad variants to personalize messaging. This approach aimed to highlight benefits for each audience. The solution focused on increasing engagement and relevance for Audi's ads.
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Kollective helped Michelin optimize their network for Microsoft Teams video distribution. Michelin needed to deliver high-quality video to 45,000 employees... as they returned to the office. Kollective and Orange Business Services provided the technology and support needed. Michelin used Teams Live Events for large meetings. The solution worked well, with no reported bandwidth issues from top management.
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RollWorks and HubSpot helped LHP Engineering Solutions grow average lead value by 3x. LHP wanted to build brand awareness and... reach new buyers in the electric vehicle space. They used RollWorks for account-based marketing and integrated it with HubSpot to track and act on account engagement. The team saw a big increase in lead quality and value, while cutting Google, LinkedIn, and Facebook ad spend. LHP closed three $1M deals and credits RollWorks for better pipeline results.
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speedmaxx helped BLEICHERT improve their engineering and manufacturing design process. BLEICHERT had slow and error-prone workflows when making specification sheets... for automotive customers. They needed a browser-based configurator that could create 3D CAD previews and models without designers. Only speedmaxx from Revalize met these needs. After using speedmaxx, BLEICHERT saved days of effort and improved quality in their manufacturing design.
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Paylocity helped Tim Dahle Auto Group improve talent identification and management. The company faced high employee turnover and struggled with... clunky HR systems. Switching to Paylocity made managing employee data easier and more efficient. The new system simplified HR processes and improved the user experience. Tim Dahle Auto Group now prioritizes people, culture, and operational efficiency.
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Aldarest OÜ, an Estonian company, develops car parts search systems. They used Nextcloud before discovering ONLYOFFICE Workspace. ONLYOFFICE offers document... editors, mail, and chat, which met their needs. They found the ability to connect multiple email addresses to one account useful. Collaborative editing and secure data storage with two-factor authentication were also beneficial. ONLYOFFICE saved them time and money on document handling. They recommend it to clients and entrepreneurs.
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Kameleoon's AI Predictive Targeting helped Toyota improve its lead generation on toyota. fr. Before using AI, manual scoring led to...many low-quality leads. With Kameleoon, Toyota targeted visitors showing strong interest in their cars. The AI displayed personalized test drive pop-ins to high-potential leads. This approach led to a 97% increase in leads and doubled Toyota's lead generation success.
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Payfacile helps Occas50cc accept online payments for motorcycle parts. The founder, a young entrepreneur, wanted a simple way to sell... without building a website. Payfacile lets him create custom payment pages for each client. He likes the easy interface and fast product setup. This solution helps him reach more customers and grow his business.
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Adspert's automated Amazon Ads solution helped Hella, a top global automotive supplier, improve their online sales channel. Hella used Adspert... to automate thousands of bid changes and get hundreds of keyword suggestions. This let them use their resources better and focus on other business processes. Hella saw a 153% increase in conversions after using Adspert for Amazon Ads optimization. The company rated Adspert's work an 8 out of 10 for satisfaction.
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Referral Rock helped SIR Glass automate their referral program, replacing manual spreadsheets and forms. The integration with ServiceM8 and PayPal... streamlined partner tracking and reward payouts. SIR Glass now generates over 30 new referral sales each month. The team saves 3-4 hours of manual work weekly and thousands of dollars. Partners enjoy a transparent, professional experience with easy status tracking and cash rewards.
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Goldie helps Precision Shine Detailing manage clients and income. The software sends reminders and saves time. Alexander, an auto detailer,... says Goldie is simple to use. It cuts admin time and helps grow the business. Goldie tracks clients and supports business growth for auto detailers.
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MyCustomCar used Rithum's services to grow its online sales. They expanded from one to six marketplaces. Their 3P commerce business... grew 40% year over year. Top line revenue increased 125% in three years. Marketplaces now account for one-third of their sales.
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AdPushup helped IndiaCarNews grow its page RPM by 25% in four months using layout optimization and real-time ad testing. The platform used... machine learning to optimize ad placements and improve user experience. IndiaCarNews also saw a 12% increase in page CTR and an 8% rise in ad viewability. The integration was quick, taking only two hours. IndiaCarNews can now focus on expanding its reach and localizing content.
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Azira helped Škoda dealerships run a data-driven digital advertising campaign during France’s auto show season. The campaign targeted high-intent car... shoppers using audience insights and dynamic, location-based ads. Azira’s platform exposed 408,000+ shoppers to targeted ads and generated 1,362 dealership visits across 13 locations. The cost per visit was €5.51, below typical automotive averages. Real-time reporting and agile execution improved marketing return on ad spend.
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SwipedOn helped Arrival replace paper visitor books with a digital sign-in system. Arrival uses SwipedOn across five UK sites to... manage 2,000 employees and many visitors daily. The solution streamlined reception areas, improved fire safety compliance, and enabled fast employee and visitor sign-in. During a fire, Arrival quickly accounted for all staff using SwipedOn. The platform supported contactless sign-in and contact tracing during the COVID-19 pandemic, helping Arrival keep operations safe and compliant.
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Tealium's Customer Data Hub unified Morgan Auto Group's web, CRM, call-center, and DMS data across 40+ dealerships. This solved fragmented... data and manual marketing processes. Morgan saw a 900% increase in marketable customer IDs, from 3–4% to nearly 20%. Personalized campaigns achieved 3–4× higher click-through rates. The solution reduced manual work and vendor costs, powering campaigns with single audience definitions.
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Toyota Connected used Twilio Flex to improve their call center. They achieved a 13% reduction in after call work and... an 18% decrease in monthly average handle time. This helped them serve over 6 million drivers with their Drivelink telematics platform. The platform offers features like roadside assistance and stolen vehicle locator.
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Yext helped Speedy, a leading French automotive maintenance company, improve its online visibility and customer journey. Speedy used Yext to... update and manage information for nearly 500 shops across France. The platform enabled real-time updates to listings, streamlined customer appointments, and provided analytics for performance tracking. During the pandemic, Yext ensured Speedy could keep customers informed about changing hours and services. Speedy maintained strong online and in-store traffic, supporting essential workers throughout the crisis.
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Amerityre Corporation uses SpotlerCRM to improve customer management. This helps them achieve excellence in the tyre industry. The case study... highlights their innovation efforts.
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A Toyota regional dealer group wanted to improve their programmatic media strategy. They used Nexxen’s full-stack platform to streamline operations... and enhance targeting. The solution helped them get better attribution and reach. They saw a 126% increase in recognized conversions using a custom identity graph. They also had 248% more derived actions for CTV and 19% more value in display for eCPM with Nexxen SSP. Using Nexxen Discovery insights, they gained 97% more value in OLV for eCPC and 68% more value in display for eCPC.
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Maxo CRM helped CFAO manage recruitment for new lawyers and trainees without increasing assistant staff. The platform made it easier... to organize and track sensitive legal information. CFAO improved efficiency and resource allocation. The CRM supported secure data handling and compliance. Patrick Leemans from CFAO praised the advantages of efficy's platform.
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Favendo provided an asset tracking and navigation system for Audi Pre-owned Cars :plus center in Munich. The center had 700... vehicles across 14,000 square meters, making it hard for staff and customers to find cars. Favendo installed beacons and developed the Audi :plus app with navigation and augmented reality features. The solution reduced search times and met all requirements. The navigation function is now part of the parent company’s Get your Audi app.
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Salesforce Multi-Cloud Solution helped Ford Motor Company improve business operations in South America. Ford used Salesforce Sales, Service, Marketing, and... Data Clouds, plus MuleSoft, to unify customer data and processes. OSF Digital delivered a seamless integration, giving Ford a 360-degree view of customers. Ford streamlined operations, improved customer service, and increased sales growth. The new system also supported regional marketing and sales process consolidation.
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Five Tier Connect helped Lexus create a unique test drive experience. Lexus wanted to engage loyal customers and collect data... for remarketing. Five Tier sent personalized invitations and used a mobile app to record drivers' reactions during test drives. The app made custom commercials for each participant to share online. Lexus used the data to target ads and improve follow-up. The program became more scalable in 2019 with new technology and a bigger broadcast network.
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AMC Technology provided conversational AI testing services for a leading North American automotive dealership group. The group wanted to modernize... its contact center with intelligent virtual assistants and more self-service options. AMC built a sandbox environment to test Amazon Lex, Microsoft Copilot, and Salesforce Agentforce for CRM integration and real-time use. The testing revealed latency issues in some platforms and helped avoid premature investment. The project gave the customer a clear roadmap and increased executive confidence in their AI strategy.
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worxogo Nudge Coach helped a leading tyre company boost premium product sales. The company wanted to improve sales mix and... reduce end-of-month sales pressure. Sales reps used Nudge Coach for daily personalized nudges and instant rewards. Managers tracked performance and intervened when needed. 52% of the sales force maintained the right product mix. Premium product sales increased by 10%. Month end skews improved by 5%.
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e2open's Bonded Warehouse Management solution helped a Japanese car manufacturer solve problems with storage, distribution, and customs compliance in Europe. The company gained... real-time inventory visibility and improved customs processes. They delayed duty payments until goods were ready for sale. This led to better efficiency, cost savings, and strong compliance across their European operations.
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Reward Gateway's employee engagement platform helped JCB Group reach 100% employee engagement in just seven months. The company faced low... ratings for previous benefits and poor internal communication. With the new platform, employees stayed informed and felt more connected. JCB Group won four dealership awards after the launch. The platform also attracted new hires who wanted access right away.
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NAKIVO Backup & Replication helps a tire manufacturer protect Microsoft 365 data. The company needed strong data protection for its... business. NAKIVO provided backup and recovery for Microsoft 365. This solution keeps their data safe and easy to restore. The tire manufacturer now has reliable data protection for their business needs.
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