Conversation Intelligence Customer Deals | Implementation & Best Practices

Abstrakt helped MJR Capital Services boost revenue collected by 67% for new collectors in the first month. Tenured collectors saw... a 51% lift in revenue. Agent onboarding time dropped by 87.5%, getting new agents on the phones within hours. Abstrakt enabled 100% call auditing with AI-generated summaries, eliminating bias and improving compliance. MJR Capital Services also achieved a 377% increase in RPCs converted to PADs.
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Voyc enabled Specialist Motor Finance to monitor 100% of customer calls, up from just 2. 5%. The platform helped identify...25% more vulnerable customers and reduced manual QA time by 98%. Specialist Motor Finance avoided at least £3450 in potential FCA redress. Coaching speed improved, cutting delivery from one month to under one week. The solution delivered measurable impact in just 77 days.
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Alliant used Neutronian certified audience segments to test data quality in advertising. Causal IQ ran campaigns comparing Alliant's certified segments... to non-certified third-party segments. The test showed Alliant segments delivered lower conversion costs and higher video engagement rates. Alliant proved that certified, high-quality data improves campaign performance for advertisers. This case highlights the value of data quality in marketing and advertising.
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Archenia helped a leading US for-profit education institution lower acquisition costs and improve agent performance. The institution wanted to increase... enrollments and convert more inbound calls into leads. Archenia used its Qualified Leads Marketplace and Call Analytics to boost quality phone calls and track results. Automated call scoring and detailed reporting enabled the customer to optimize advertising spend and caller experience. The result was significant improvements in media and operational efficiency.
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Allego helped Clarivate consolidate sales enablement tools into one platform. Clarivate replaced Highspot and Brainshark with Allego for unified content,... learning, and coaching. The company migrated over 11,000 content items, 200 courses, and 2,000 users. Adoption reached 85% and sellers viewed 193,000 pieces of content. Clarivate created 300 Digital Sales Rooms in 60 days and lowered costs by consolidating platforms.
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Productive helped Charles M, VP Sales, solve issues with incomplete CRM data and unclear sales call quality. The mobile app... automated conversational data entry into Salesforce, syncing keywords, notes, and tasks. This led to a 50% increase in data-based decision accuracy and improved KPI completion. Charles gained a complete overview of the sales funnel without changing his leadership style. Productive enabled 100% accurate CRM data entry for mobile sales teams.
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Outdoo’s AI Roleplays helped Zwicker & Associates cut new hire ramp-up time by 51%. The legal firm used AI-powered simulations... to standardize onboarding and improve compliance. Over 2,800 roleplays and 93 hours of structured practice were completed in the first rollout. Managers gained real-time scoring and targeted coaching. The platform enabled consistent, measurable training across multiple offices.
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Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security.... Cisco's analytics and automation reduced network problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.
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Modjo helped Pickup cut post-call processing time by 50%. Pickup, a La Poste Group subsidiary, handles over 3,000 calls daily... for parcel management and retail partner support. Before Modjo, agents spent 2 minutes per call on manual CRM updates. With Modjo, this dropped to 1 minute, saving 30–40 seconds per call. CRM data quality improved, and agent productivity increased. Salesforce integration was fast and easy, with strong support from Modjo’s team.
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Jiminny helped Lemon. io cut churn from 66% to 25% in just two months. The team used Jiminny to review...calls and target the best customer personas. Win rates increased from 8.5% to 12% within 30 days. Onboarding time for new reps dropped by 20%. Sales reps closed twice as many deals in their second month. Data-driven coaching improved employee retention and performance.
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Handy. ai helped LakeFront Resorts in Ontario, Canada, improve guest experience with its AI Concierge. The resort faced language barriers...and high operational costs, with service ratings stuck below 8.5. The AI Concierge provided multilingual support, integrated with CRM and HRM systems, and managed staff tasks. Response times dropped from two hours to under ten minutes. Remote support costs fell by 22%. Guest ratings on Booking.com rose to 8.8 within three months.
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ZoomInfo helped Palo Alto Networks uncover over 1,500 new accounts using sales intelligence data. The platform improved sales productivity with... intent data and Scoops, enabling faster prospecting and pipeline growth. Operations teams used ZoomInfo DaaS and Operations to clean, segment, and deduplicate thousands of accounts, saving significant time. ZoomInfo's company ID and data enrichment features streamlined territory planning and account management. The partnership supports both tactical sales execution and long-term data strategy as Palo Alto Networks scales.
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Gong helps Maggie Hott, Director of Sales at Webflow, balance her work and family life. She uses Gong to manage... sales teams and deals remotely. The Gong Mobile App lets her listen to customer calls without being present. This flexibility allows her to spend more time with her children. Gong also helps her team go deeper in coaching and deal execution.
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Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
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EventEngage used Fireflies to save hours on documenting client meetings. Fireflies is an AI tool that transcribes and organizes meeting... notes. EventEngage no longer spends extra time writing up meeting details. The tool helps them keep track of important discussions and decisions. This makes their work faster and more organized.
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Enthu. AI helped Storage360 improve sales conversion rates by 23 percentage points. The company automated QA for 100% of calls,...reducing QA time by 90%. Managers now coach agents with instant AI feedback and standardized scorecards. Coaching sessions are shorter and more targeted. Agents receive feedback in real time, leading to faster learning and better performance.
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