Conversation Intelligence Customer Deals | Implementation & Best Practices

Seismic wanted to improve their outbound sales process. They used ZoomInfo Copilot to get AI-driven insights. This helped them find new prospects and tailor their messaging. Seismic's team became 54%... more productive and saved 11.5 hours per week. They also attributed 39% of their active pipeline to ZoomInfo signals.
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Archenia helped a large for-profit education institution in the U.S. increase student enrollments and improve call-to-lead conversions. The institution used Archenia's Qualified Leads Marketplace and... Call Analytics, including IVR measurement, to boost quality inbound calls and optimize caller experience. Automated call scoring and detailed reporting allowed the institution to identify underperforming channels and improve operational efficiency. As a result, the institution saw significant improvements in media and operational performance.
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Voyc AI helped Evolution Funding automate call monitoring for all 55,500 monthly calls. Before Voyc, only 1–4% of calls were manually reviewed, leaving compliance and quality gaps. With Voyc, Evoluti...on gained real-time alerts for compliance issues and identified vulnerable customers quickly. Manual review time dropped by over 50 minutes per call. First call resolution rose to 81% and quality scores improved by 21% in key areas. The platform made QA more consistent and reduced regulatory risk.
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S&P Dow Jones Indices used Allego to improve sales content delivery. The team faced a rapid shift to remote sales during the pandemic. They needed to adapt quickly to digital selling. Allego helped t...hem create and send personalized videos and content to ETF partners. This made their messaging more tailored and relevant. The solution enabled better client engagement in a hybrid sales environment.
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Jiminny helped Connectd grow their ARR by 11% month on month. Before Jiminny, average rep performance was under £10,000. After using Jiminny, each sales rep made 50% more revenue. Onboarding ramp tim...e dropped from 2 months to under 1 month. Connectd increased total revenue by over 100% in 12 months. Jiminny was key in helping Connectd secure funding and improve sales team morale.
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Azuga used Rafiki, an AI conversation analytics tool, to improve sales performance and team collaboration. Azuga faced high SDR attrition and low demo booking rates, with only two QA agents reviewing... a small fraction of calls. Rafiki gave Azuga scalable analytics, call scorecards, and transparent feedback for all reps. Azuga saw better sales process understanding, higher team efficiency, and reduced attrition. The company grew revenue by 40% year-over-year for five years.
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Gong helped ADP improve its enterprise win rate and increase annual client value (ACLV). ADP used Gong’s AI-powered revenue intelligence platform to streamline sales workflows and boost sales team ef...ficiency. Sales reps and leaders who used Gong saw higher win rates than those who did not. Gong’s features, like AI-generated call briefs and prioritized to-do lists, helped ADP focus on the right deals and coach more effectively. These changes led to more wins and higher deal values for ADP.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together to give full flexibility and deep customer experience analytics. The solution... lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together to give full flexibility and deep customer experience analytics. The solution... lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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Handy.ai helped LakeFront Resorts in Ontario, Canada, improve guest experience with its AI Concierge. The resort faced language barriers and high operational costs, with service ratings stuck below 8....5. The AI Concierge provided multilingual support, integrated with CRM and HRM systems, and managed staff tasks. Response times dropped from two hours to under ten minutes. Remote support costs fell by 22%. Guest ratings on Booking.com rose to 8.8 within three months.
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MeetRecord helped GoRamp double their deal predictability with AI-driven insights. GoRamp used MeetRecord to quickly find key information from sales calls. This made information retrieval three times... faster. Sales efficiency increased by 25%. The sales team could forecast deals more accurately and close more opportunities. GoRamp's head of sales praised MeetRecord for improving sales efficiency and deal predictability.
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Alliant's CTV audience targeting helped a family cruise brand turn viewers into vacationers. The brand used data-driven marketing to reach the right audience. Alliant combined transactional, demograp...hic, and lifestyle data for precise targeting. The campaign focused on converting TV viewers into cruise bookings. Results show improved marketing performance for the travel industry.
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Modjo helps Doctolib improve sales team performance and spread best practices. Doctolib saw a 44% increase in conversion rate after using Modjo. New employees generate twice as much revenue with Modj...o. Top Modjo users at Doctolib produce 70% more monthly recurring revenue than occasional users. The tool supports coaching, learning, and secure data handling for Doctolib's large team.
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Abstrakt helped MJR Capital Services improve revenue collection. The company used Abstrakt to train agents and monitor calls. New collectors increased revenue collected by 67% in their first month. T...enured collectors saw a 51% lift in revenue. Agent onboarding time dropped by 87.5%. MJR now audits 100% of calls, up from 5-10%. RPCs converted to PADs increased by 377%.
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Synergy by Awaken Intelligence helps Aquarius Contact Centres manage 1,000 daily calls and emails with just 25 agents. The platform supports over 250 client campaigns, using 300+ scripts for seamless... customer experience. Awaken’s Dispatch enables fast escalation to the right contractor, improving workflow and SLA compliance. Aquarius relies on Synergy for web-based scripting, email integration, and dispatch intelligence. The technology ensures accurate data sharing and reduces resolution times for customer queries.
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Enthu.AI helped CallHippo improve call monitoring and reduce manual work. CallHippo used Enthu.AI to track 100% of customer conversations and spot issues fast. This led to a 20% drop in revenue churn... and a 13% rise in new revenue. Agent CSAT scores went up by 21%. Teams across CallHippo now use insights from Enthu.AI to make better decisions and train staff.
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CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.
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CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.
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