Sales Coaching Customer wins | Real Customer Results Across Industries 2026

CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used... AI to analyze every call. This made conversations more genuine and effective. The solution helped the company deliver better service across its nationwide network.
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CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used... AI to analyze every call. This made conversations more genuine and effective. The solution helped the company deliver better service across its nationwide network.
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Balto helps AmTrust improve agent and customer experiences with real-time guidance. AmTrust uses Balto to support their agents during calls.... The solution gives agents instant help and feedback. This leads to better conversations and happier customers. AmTrust benefits from smoother operations and improved service quality.
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Mediafly helped ADP use value selling to show clients the benefits of integrated HCM services. ADP needed a tool to... tell a consistent value story and reduce stalled deals. Mediafly built a solution that combined content and data for sales reps. With this tool, ADP cut stalled deals by 50%. Leads from the new tools are higher value and more likely to close. ADP can now track sales data better and help clients understand complex regulations.
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Second Nature helped Xavier University improve student selling skills. Students used the platform to practice B2B sales conversations in a... safe space. Over two-thirds of students increased their practice. Professors saved time. The university reached the semifinal stage of a sales competition for the first time.
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DealCoachPro software helped 3Pillar Global reduce no-decision deals and increase win rates. The sales team used a consistent deal pursuit... framework to remove subjectivity and improve forecasting accuracy. Managers used reports and heat maps to see deal health and coach sellers. Sellers became more strategic and improved deal velocity. The software boosted confidence in forecasting and supported better sales coaching.
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Awarathon helped Abbott Nutrition improve sales readiness for medical representatives across India, Australia, New Zealand, and APAC. Abbott needed a... sales enablement platform that matched their detailing call process and provided hands-on practice. Awarathon customized its assessment structure and introduced features like AI coaching, intent mapping, and instant feedback. Over 80% of participants found the platform engaging. Abbott saw a 2x improvement in selling skills and more confident pitches to healthcare professionals.
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Johnson & Johnson needed to train 240 sales reps to handle competitive objections better. Their reps struggled to address concerns... from healthcare professionals and often focused only on product features. SmartWinnr AI Coaching helped reps practice objection handling through video role-plays. Trainers could create scenarios in just 30 minutes. After using SmartWinnr, reps showed a 70% improvement in handling objections. Johnson & Johnson is now considering using SmartWinnr for more training needs.
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worxogo Nudge Coach helped a leading tyre company boost premium product sales. The company wanted to improve sales mix and... reduce end-of-month sales pressure. Sales reps used Nudge Coach for daily personalized nudges and instant rewards. Managers tracked performance and intervened when needed. 52% of the sales force maintained the right product mix. Premium product sales increased by 10%. Month end skews improved by 5%.
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Richardson Accelerate helped Cencora MWI Animal Health Division shift to a customer-focused sales approach. The team used digital learning, virtual... instructor-led workshops, and consultative selling training. Sales professionals improved their skills in call preparation and customer engagement. The division saw a 116.6% average improvement in sales call preparation skills and a 66.6% improvement in engaging customers. They exceeded their fiscal year 2020 plan objectives after the training.
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Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented... feedback. Comerica partnered with Verint Predictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.
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