Service Express
- Information Technology And Services
DealCoachPro helped Service Express improve remote deal review sessions. Service Express needed... a better sales methodology as they moved to mid-market deals. The pandemic made remote coaching and collaboration a challenge. DealCoachPro provided digital deal rooms, visual heat maps, and a collaboration hub. The tool made deal reviews more efficient and helped teams plan together from anywhere. Now, their top 75 large opportunities have active game plans and management gets better deal health signals.
BPO Division of NTT
- Information Technology And Services
CallMiner helped the BPO division of NTT improve customer experience with enhanced analytics. NTT is a... leader in networks, data centers, cloud, and managed services. The company used CallMiner to boost contact center performance. The solution provided AI-driven insights for better agent training and customer interactions. This led to improved customer satisfaction and operational efficiency.
BPO Division of NTT
- Information Technology And Services
CallMiner helped the BPO division of NTT improve customer experience with enhanced analytics. NTT is a... leader in networks, data centers, cloud, and managed services. The company used CallMiner to boost contact center performance. The solution provided AI-driven insights for better agent training and customer interactions. This led to improved customer satisfaction and operational efficiency.
Balto’s AI-powered real-time guidance platform helped Integris Health improve patient support and streamline contact center operations. Integris Health faced... high call volumes and struggled with quality assurance and identifying patient pain points. With Balto, agents used active listening protocols and real-time checklists, leading to better quality scores and more efficient issue resolution. Survey participation rose from 15% to over 25%. The system also reduced call volume related to Native American health benefits and improved one-call resolution rates.
Cencora MWI Animal Health Division
- Hospital & Health Care
Richardson Accelerate helped Cencora MWI Animal Health Division shift to a customer-focused sales approach. The team used... digital learning, virtual instructor-led workshops, and consultative selling training. Sales professionals improved their skills in call preparation and customer engagement. The division saw a 116.6% average improvement in sales call preparation skills and a 66.6% improvement in engaging customers. They exceeded their fiscal year 2020 plan objectives after the training.
Driving ROI and results: Understanding the Impact of Sales Coaching in Insurance
AXA
- Insurance
Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint... Speech Analytics and Workforce Management to improve service. The company reduced customer renewal average handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
The Latest Sales Coaching Deployments delivering value in Human Resources
ADP
- Human Resources
Mediafly helped ADP use value selling to show clients the benefits of integrated HCM services. ADP needed a... tool to tell a consistent value story and reduce stalled deals. Mediafly built a solution that combined content and data for sales reps. With this tool, ADP cut stalled deals by 50%. Leads from the new tools are higher value and more likely to close. ADP can now track sales data better and help clients understand complex regulations.
Recent adoption and success with Sales Coaching software in Education
Xavier University
- Education
Second Nature helped Xavier University improve student selling skills. Students used the... platform to practice B2B sales conversations in a safe space. Over two-thirds of students increased their practice. Professors saved time. The university reached the semifinal stage of a sales competition for the first time.
Awarathon helped Abbott Nutrition improve sales readiness for medical representatives across India, Australia, New Zealand, and APAC. Abbott needed a... sales enablement platform that matched their detailing call process and provided hands-on practice. Awarathon customized its assessment structure and introduced features like AI coaching, intent mapping, and instant feedback. Over 80% of participants found the platform engaging. Abbott saw a 2x improvement in selling skills and more confident pitches to healthcare professionals.
Johnson & Johnson needed to train 240 sales reps to handle competitive objections better. Their reps struggled... to address concerns from healthcare professionals and often focused only on product features. SmartWinnr AI Coaching helped reps practice objection handling through video role-plays. Trainers could create scenarios in just 30 minutes. After using SmartWinnr, reps showed a 70% improvement in handling objections. Johnson & Johnson is now considering using SmartWinnr for more training needs.
worxogo Nudge Coach helped a leading tyre company boost premium product sales. The company wanted... to improve sales mix and reduce end-of-month sales pressure. Sales reps used Nudge Coach for daily personalized nudges and instant rewards. Managers tracked performance and intervened when needed. 52% of the sales force maintained the right product mix. Premium product sales increased by 10%. Month end skews improved by 5%.
