Personalization Customer wins | Real Customer Results Across Industries 2025

Triggerbee helped Affärsvärlden boost subscriptions by promoting a first month offer. They used a... panel campaign to guide non-subscribers to the signup flow. The campaign targeted non-subscribers and used device targeting. Affärsvärlden achieved a 7.14% click-through rate with this approach.
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Blue Rewards is the loyalty and lifestyle app for the Al-Futtaim Group. The group is... a large business in the GCC, Egypt, Singapore, and Malaysia. Blue Rewards started as a simple cash back program. With Capillary Technologies, it grew into a major lifestyle brand. The program now operates as an independent business within the group. Geeta Raghuvanshi, Chief Technology and Data Officer, shared their journey and success.
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Apptension built a secure mobile platform for PetProov to improve trust in pet transactions. PetProov needed a... smooth onboarding process and a dashboard for managing multiple transactions. Apptension used Firebase for the backend and Expo for the mobile app, integrating Onfido for identity verification and RevenuCat for payments. The solution calculates risk scores for users, helping prevent fraud. The project was completed in 6 months.
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Glood. AI's personalized recommendations...helped Gap Inc. improve their online store. Gap used a custom recommendation model based on recent browsing history. This solution increased click-through rate by 50%. Time spent on the website went up by 20%. Gap achieved a 40x return on investment with Glood.AI.
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WonderPush helped Sarenza recover 23% of abandoned carts using push notifications. Sarenza set up... a cart reminder campaign in just 10 minutes. The push notifications achieved a 23% click-through rate. Real-time analytics let Sarenza track notification performance. Automated, behavior-based reminders increased engagement and sales.
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Coveo helped Xero use an AI-powered chatbot on Facebook Messenger. The chatbot works... with Salesforce Agentforce. Customers get instant answers without submitting a case. Xero saw real case deflection and faster case resolution. There was no extra work for customer service reps.
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Tilta is a company that sells photography and cinematography equipment. Their WooCommerce website... had frequent outages and slowdowns with previous hosts, especially during busy sales events. This caused a poor customer experience and lost sales. Tilta switched to Convesio’s WooCommerce hosting platform, which uses Google Cloud and includes Cloudflare Enterprise and Redis. Since moving to Convesio, Tilta has had no outages and their website has grown faster than other sales channels. The site is now more reliable and sales have increased.
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Algonomy’s Customer Data Platform helped McDonald’s (West & South India) centralize customer data from many sources. The company wanted... to improve customer experience and run better marketing campaigns. With Algonomy, McDonald’s built a single view of each customer and gained deep insights. This led to a 40% increase in omnichannel customers and a 33% year-over-year rise in McDelivery users. The platform created 44 million customer engagement opportunities across six channels.
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Piano helped Fortune Media launch a premium digital site in one year. The team used... Piano Composer to test and simplify subscription offers. They built a seamless paywall and improved the checkout process. Fortune Media saw a 3x increase in conversions. Piano’s tools let them manage multiple paywalls and reduce user drop-off. The company now uses Piano to personalize offers and drive more subscriptions.
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Nexphone wanted to make eSIM transfers easy for their customers. They used EaaS... powered by NetLync. They were surprised by how fast and simple the integration was. They finished setting up all APIs in just 2 weeks with only one developer. This helped them offer seamless eSIM transfers to their customers.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead... management and loan processes. This helps approve loans faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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