Personalization Client Stories | Industry adoption & Deployment Successes

Apptension built a custom Shopify store for Miraflora Wagyu in just weeks. The project faced tight deadlines and a team... spread across time zones. Apptension used Shopify templates and integrations for newsletters, reviews, and subscriptions. The result was a high-end e-commerce site that matched the luxury brand’s identity. Miraflora praised the fast delivery, design, and user experience.
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Algonomy’s Active Content helped Consum cut campaign costs by 60%. The solution enabled real-time, 1:1 personalization for millions of members.... Consum gained speed, flexibility, and control over campaign execution. The platform unified data sources to deliver dynamic, personalized content across channels. This improved customer engagement and reduced manual work.
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Convesio helped FMG, a leading marketing platform for financial advisors, improve website speed and reliability. FMG switched to Convesio for... 24/7 Slack-based support and fast response times. The flexible, month-to-month service with no hidden fees made management easier. FMG now enjoys quick issue resolution and better WordPress customization. This partnership lets FMG focus on clients and business growth.
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Barnes Luxury used WonderPush to send rich media push notifications. They wanted to bring users back to their real estate... site without being intrusive. Using WonderPush's big-image format, they achieved a 45% click-through rate. The team created reusable templates to quickly send notifications for new properties. This helped reinforce their brand and drive more traffic to their website.
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Sonos used XGEN AI's X2 Mind engine to improve their eCommerce site. They wanted to move beyond basic personalization and... create a unique shopping path for each visitor. Sonos ran an A/B test comparing XGEN AI to their old solution. The test showed a 7.25% increase in conversion rate and a 7.05% rise in average revenue per user. Sonos also saw an 8.24% increase in purchases. The solution used 1:1 predictive recommendations and dynamic experiences.
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Piano helped スイス連邦鉄道 (SBB) unify fragmented data across digital and physical touchpoints. SBB used Piano to track customer journeys on... websites, apps, and stations. This integration led to a 29% CAGR in digital sales from 2021 to 2024. Teams improved data literacy and now analyze customer behavior independently. SBB can now identify key customer needs and optimize digital services for travelers.
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A state health and human services department faced a surge in Medicaid, CHIP, and SNAP applications. The agency used CSG... Xponent to streamline the application process. They adopted omnichannel communications to reach more people. Personalized notifications and real-time updates kept applicants informed. The solution helped the agency serve citizens more efficiently.
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Coveo helped Acuity Brands improve their website search experience. Customers now find products faster with AI-powered search and advanced facets.... Cross-brand search lets users see results from all 14 brand sites, reducing zero-result searches. Click-through rates increased by 12% in one month and 42% in six months. The new digital experience launched in five months and delivers results in under three seconds.
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Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's... Loyalty+, Engage+, Insights+, CDP+, and Rewards+ products. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region.
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Salesforce helped the Los Angeles County Public Defender digitize 107 years of paper records and consolidate 26 legacy systems into a secure cloud-based case management platform. The office, with... 1,200 employees, now manages over 140,000 client cases per year digitally. Attorneys access real-time client and case data from anywhere, improving preparation and client service. The new system streamlines legal workflows, enhances collaboration, and supports holistic representation. This transformation enables data-driven justice reform and better outcomes for residents.
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