Success Stories | Customer Results & Use Cases in the Food & Beverages

Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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Qstream helped CiL Fresh improve food safety training for 140 warehouse workers. The company moved from monthly in-person sessions to... microlearning with Qstream. The analytics in Qstream showed which employees understood key safety topics. This helped CiL Fresh meet strict FDA and retail requirements. The new training method gave the company a competitive edge in food safety compliance.
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Valamis learning platform helped Jägermeister improve its Meister Academy. Jägermeister wanted to engage external partners and make learning easier for... brand managers and market teams worldwide. The company chose Valamis for its flexible, user-friendly platform and strong reporting features. Jägermeister now has about 650 users on the platform. The main goals are more platform visits and completed learning units. Jägermeister values the ability to customize learning and track skills, aiming for ongoing improvements that matter to learners.
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Sponge Learning created the Ambassador Hearts Challenge for Coca-Cola European Partners. The challenge used gamified quizzes and scenario-based questions to... train brand ambassadors. The campaign helped 3,600 brand ambassadors in 10 countries learn key brand facts. It improved confidence and made brand messaging consistent across Europe. The leaderboard and charity donations boosted engagement and motivation.
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Fresh Ideas used The Brainier LMS to improve employee training across their food service operations. They launched the Training For... Meals program, donating $1 for every course completed to the Food Bank of Northern & Central Missouri. In the first three months, employees completed 3,500 courses, resulting in a $3,500 donation, which the food bank turned into $73,500 worth of food. Most courses focused on food safety and leadership skills. The program increased learning activity and helped the community during a critical time.
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SafeContractor helped Müller, a large dairy producer, standardise health and safety processes across 80+ sites. Müller faced challenges with inconsistent... systems and high admin time for contractor management. The SafeContractor platform digitised compliance, provided a single portal for contractor information, and reduced admin workload. Müller now monitors health and safety performance more easily and ensures high standards in its supply chain.
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Enthral LMS helped Keventers, a leading dairy brand, standardize training for employees and partners. Keventers needed to ensure consistent training,... boost employee engagement during COVID-19, and improve audit processes. Enthral LMS provided a centralized platform for content management, mobile learning, and tailored onboarding. The solution enabled better compliance and streamlined audits across over 200 outlets.
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CYPHER helped Potato Corner train its global team online. Employees improved their skills and learned faster. The platform made training... flexible and easy to use. Staff liked the course catalog, gamification, and chat features. New hires no longer needed to travel for training, saving time and improving safety.
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Thinkific helped Chef Amanda Schonberg launch her online membership program for bakers. She wanted to help others start and grow... their baking businesses. She switched to Thinkific for its easy-to-use platform. After launching her Entrepreneur Community course, she made five times more revenue than her previous course. Her program now has nearly 400 students. She helps bakers earn $1,000 per day in sales.
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Totara helped PepsiCo deliver sales training to over 15,000 frontline resellers across Sub-Sahara and Europe. The mobile-first Totara platform supported... 15+ languages and allowed offline access via a branded app. PepsiCo saved over £500,000 by moving from face-to-face to digital learning. The platform enabled almost 500,000 eLearning module attempts and allowed each country to manage its own training. A diagnostic tool helped benchmark sales capabilities for nearly 2,000 learners in one year.
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Access Financials helped Harvey's Brewery improve their finance processes. The brewery used the cloud accounting software to streamline financial reporting.... This made it easier to make business decisions. The solution gave them more control and efficiency. Harvey's Brewery now manages finances with better insight.
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BizLibrary helped Milo's Tea Company launch a formal leadership program. The company wanted to help leaders develop their teams and... support growth. They used a blended learning approach with on-demand content and virtual Coaching Circles. 120 leaders joined the program. 96% said it helped them advance in their careers. This program became a top priority for the company.
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Go1 helped GT’s Living Foods build a learning and development team from scratch. Before 2019, GT’s had no formal L&D... program. After switching to Go1, they gained access to 85,000+ courses and saw a 3x increase in active learners, now over 300. The new platform made it easier for employees to find and complete training. GT’s improved leadership development, boosted engagement, and stayed compliant. Employees now seek out training for career growth and skill gaps.
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GoSkills helped O'Brien Fine Foods make employee training fun. The company used GoSkills' gamification and microlearning features to launch a... competition called Battle of the Brains. Teams raced to complete the most courses. Employees finished a record number of courses and shared their favorites with coworkers. Winners received prizes and recognition. This boosted engagement and learning across the company.
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IEH used Knowledge Anywhere's LMS eCommerce features to sell their training content. They created the IEH Academy with paid courses... and free webinars. Busy professionals could access training online instead of in-person. Many webinar attendees upgraded to the full training program, generating strong revenue for IEH. The LMS dashboard helped IEH track course popularity and improve marketing. Free webinars also increased website traffic and engagement.
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Trakstar Learn helped Unilever Food Solutions train a large, distributed sales team across the US and Canada. The company needed... an easy way to deliver and track training for specialized teams. With Learn, they created 30 courses in five series and launched UFS-University for ongoing education. Training review calls dropped from 90 to 30 minutes. Sales teams now find training faster and easier to use.
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Thought Industries helped ArrowStream cut onboarding time by 74%. ArrowStream used the platform to move from live, in-person training to... a blended online model. This shift led to a 182% increase in customer logins and kept their 100% renewal rate. The new approach made customer training faster and more focused. ArrowStream now spends less staff time on training and has better client conversations.
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Loob Holding wanted a better way to share information and training with their employees as Tealive grew quickly. They used Gametize... to create a white-label app called LOOBies for learning and communication. The app sent updates, quizzes, and challenges to all outlet employees. Employees could earn points and rewards for completing activities. Since 2017, 2,232 players have completed 135,796 challenges and cast 62,607 votes. The platform made it easy to update and localize content for different regions.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Molly Baz used Memberful to build her own membership platform after leaving Bon Appetit. She wanted a customizable, visual-heavy solution... to share recipes and connect with her audience. Memberful let her create a community space, not just a newsletter. This helped her keep fans engaged and maintain her brand voice while preparing for her cookbook launch.
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GRM Information Management helped a national food distributor fix slow and costly invoice processing. The company had 34 distribution centers... and struggled with manual, paper-based invoice handling. GRM used digital conversion and cloud storage to scan over 5 million invoices and now processes about 70,000 invoices monthly. Customer service improved, costs dropped, and staff productivity increased. Clients and staff now access invoices online, making the process faster and easier.
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DocuWare improved invoice processing for Denver Cold Storage & Denver Logistics. The company replaced manual, paper-based workflows with digital automation.... Now, they track invoices in real time and prevent duplicate payments. Cash flow management is more accurate. The team saves time and plans to expand DocuWare to customer service operations.
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Lasernet helped BÜRGER, a German food manufacturer, improve output management. BÜRGER chose Lasernet to handle document composition and distribution. The... solution made document processes easier and more reliable. BÜRGER now manages documents faster and with fewer errors. This change supports their business growth and efficiency.
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CARA Platform helped Sargento, a leading cheese manufacturer, move compliance content and workflows to a single platform. Sargento gained on-demand... access to documents and advanced lifecycle controls. The platform also provided flexible user experiences. This made content management easier and improved compliance processes.
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Syndigo helped Krusteaz Professional improve their e-commerce product content distribution. Krusteaz Professional used Syndigo’s content syndication to reach over 2,000... global retailers and distributors. This made catalog updates faster and more accurate, reducing manual work. Syndigo’s foodservice expertise helped Krusteaz Professional streamline operations and expand in digital commerce. The partnership made it easier for Krusteaz Professional to deliver brand content and lead in the foodservice industry.
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Document Logistix helped Pensworth move from paper to digital document management. Pensworth, a dairy supplier in Central and Southern England,... faced problems with too much paper and not enough space. The company used Document Logistix software to manage documents electronically. This change reduced overheads and removed paper from the office. Pensworth now handles documents more efficiently and supports its growth goals.
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DocuXplorer helped Kernels Popcorn Limited cut audit prep time from weeks to less than an hour. The company used to... manage paper documents for 75 locations, making audits stressful and complex. With DocuXplorer, all files are now digital and easy to access. Auditors get documents instantly, so no more on-site visits. The team feels less stress and stays compliant with every audit.
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Edito CMS built a custom loyalty platform for Costa Coffee Polska. The new system replaced plastic cards and lets users... collect virtual coffee beans for rewards. Customers access the program through a mobile app and website. The platform integrates with cash registers and supports thousands of daily transactions. Administrators can segment users and create targeted promotions. The solution boosts engagement and offers technical support.
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FINE helped Louis Jadot, a top French wine brand in America, refresh its brand strategy. The goal was to address... slipping sales and perception as new competitors entered the market. FINE launched a multi-tiered integrated campaign, keeping Jadot's traditional appeal while adding fresh energy for American consumers. The campaign included user-generated content and educational materials about Beaujolais varietals. This approach aimed to engage a new generation of wine lovers and boost brand relevance.
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Fastly helped Gourmet Gift Baskets improve website speed and deliver a better online shopping experience. The company faced high traffic... and needed fast, personalized pages for customers. Fastly's Delivery, Image Optimizer, and Professional Services made the site faster and more reliable. The solution allowed for quick cache purges and better Core Web Vitals scores. During holiday seasons, Fastly support helped manage triple the usual traffic without issues.
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Fastly helped Gourmet Gift Baskets improve website speed and deliver a better online shopping experience. The company faced high traffic... and needed fast, personalized pages for customers. Fastly's Delivery, Image Optimizer, and Professional Services made the site faster and more reliable. The solution allowed for quick cache purges and better Core Web Vitals scores. During holiday seasons, Fastly support helped manage triple the usual traffic without issues.
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Fission CMS helped 3 Sisters Garlic launch a new website for their farm fresh garlic business. The site lets them... sell products online and connect with new customers. They can manage content and design with help from the Fission team. The e-commerce features make it easy for visitors to browse and buy. The customer praised the control and support provided by Fission.
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MasterControl helped Wellington Foods move from paper-based processes to digital quality management. The company faced growing demand and needed to... scale, reduce errors, and improve compliance. By using MasterControl, Wellington Foods streamlined operations and improved accuracy. The digital system made it easier to meet regulatory requirements. This led to better efficiency and fewer mistakes in their manufacturing process.
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Cube helped Cuboh speed up customer report times. Cuboh had trouble with slow reporting for large data sets. They used... Cube for its caching and database compatibility. After using Cube, report times dropped from tens of seconds to less than 2 seconds. The team also saved 14 weeks of engineering time.
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Holistics helped Pinter build a new data infrastructure from scratch. Pinter used Holistics to give employees easy access to data... and reports. This led to 80% monthly active user adoption of BI tools. Pinter increased customer lifetime value by 300%. The company now uses data to create personalized customer experiences and stands out from traditional beer makers.
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Jitterbit’s low-code application development platform helped Cal-Maine Foods build 53 apps without code. The company automated inventory, orders, payments, reports,... and supply chain tasks. One app alone eliminated 4 hours of weekly data entry. App development speed increased by 4 times. Cal-Maine Foods also reduced API management costs and improved vendor communication.
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TelmarHelixa Discover helped an organic juice brand break into a crowded market. The agency used Discover to find the best... audience: women aged 25-34 who love streaming, wellness, and fashion. The tool showed these women also enjoy parties and organic products. With these insights, the agency won the pitch and became the brand’s social media agency of record. The juice brand gained a clear view of its target buyers and a strong launch strategy.
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MobileFrame helped American Beverage (AMBEV) replace their ERP and CRM systems with custom mobile apps. AMBEV wanted to cut downtime... and boost customer service. They used MobileFrame’s no-code platform to build apps for field techs and back office. The new system ended data silos and improved work across departments. AMBEV reduced overstocks and costly return trips, saving money. GPS timesheets improved service margins and the company avoided hundreds of thousands in custom coding costs.
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Jedox helped Andros Germany replace its old reporting system. The company needed better sales planning and wanted to keep using... SAP data. Jedox provided a cloud-ready platform with strong analysis and easy reporting. The new system captures 99 weeks in a rolling forecast and supports 60 users. Andros now has one central data pool and can plan deliveries more accurately. The solution made it easy to add new brands after an acquisition.
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CleverMaps helped Foodora, a food delivery service with over 2,000 restaurants, improve customer experience and sales operations. Foodora integrated its... transaction data with CleverMaps for detailed location analysis. The platform provided sales reps with smart maps, filters, and prioritized tasks. This enabled better market coverage, improved restaurant acquisition, and enhanced customer satisfaction. Foodora gained instant access to actionable insights for management and sales teams.
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JustPerform helped Century Pacific Food, Inc. manage rapid business growth. The company needed better financial analysis, forecasting, and reporting tools.... They switched to JustPerform for its unified FP&A and financial consolidation features. The platform's ease of use and fast calculations improved planning and consolidation. Century Pacific now has more accurate planning and greater business agility.
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JustPerform helped Century Pacific Food, Inc. manage rapid business growth. The company needed better financial analysis, forecasting, and reporting tools.... They switched to JustPerform for its unified FP&A and financial consolidation features. The platform's ease of use and fast calculations improved planning and consolidation. Century Pacific now has more accurate planning and greater business agility.
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Cyberquery helped John B. Sanfilippo & Son, Inc. solve reporting challenges. Users needed more flexible reports than their ERP provided.... Cyberquery let users create their own reports, saving IT 15-20 hours per week. The company now posts production efficiency charts weekly. Fast, accurate data helps them make business decisions quickly. Users across all departments use Cyberquery with little training.
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Stonefield Query for AccountMate helped Big Geyser, a large beverage distributor, solve reporting problems. Before, they used Crystal Reports, which... was slow and hard to use. Employees worked overtime and could not track sales or print reports easily. With Stonefield Query, Deirdre Ewin learned to create and edit reports in a week. The company reduced overtime, improved sales tracking, and now prints reports for clients and internal use. Deirdre uses the tool daily to monitor sales and make business decisions.
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InetSoft Style Intelligence helped Hillcrest Foodservice save 500 man hours per year by automating pizza box print scheduling. The business analytics... solution replaced manual Excel and Access reporting, connecting multiple databases for real-time supply chain and sales insights. Hillcrest now uses dashboards for sales, purchasing, payroll, and operations. The software improved efficiency, inventory management, and fill rates for this foodservice distributor.
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EOSDA Crop Monitoring helped LLC “Zakhidna Ahrovyrobnycha Kompaniya” check its soy fields for EUDR compliance. The company needed to prove... its soy was grown on land not recently deforested. EOSDA used satellite imagery and NDVI analysis to inspect 122 fields. Crosscheck prepared the needed documents for EU rules. The analysis found no forest clearing, showing the company met EUDR standards.
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iPresso Marketing Automation helped a beverage company boost loyalty program results. The company segmented customers and sent personalized messages and... discount coupons. Automated emails reminded members to redeem points. The average order value rose by 22%. Purchase frequency increased by 20%. New loyalty program members grew by 16%. Consumer retention improved by 15%.
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Pipefy helped Bloomin' Brands centralize and automate back-office operations in Brazil. Before Pipefy, teams used phone, email, and chat, with... poor control and visibility. With Pipefy, they now track metrics, standardize processes, and manage requests in one place. Results include 95% of requests completed in standardized flows, 400% user growth in 2 years, and 150% ROI. Twelve departments and 84 processes now run on Pipefy.
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optilyz direct mail automation helped HelloFresh double its direct mail conversion rates. HelloFresh used data-driven marketing to improve campaign results.... The automation made it easy to send targeted mail. This led to more people responding to their offers. The case shows how automation can boost marketing success.
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Bloomreach Engagement helped BrewDog boost revenue by 13. 8% with personalized email marketing. The company split 80,000 customers, sending half...a personalized email based on web activity, purchases, and investor status. The personalized group saw 15.6% more clicks and an 11.5% conversion rate. BrewDog integrated Bloomreach Engagement with Shopify in under a week. The solution enabled BrewDog to deliver tailored experiences at scale.
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Lob helped Marley Spoon use automated direct mail to win back churned customers. The CRM team used customer data to... target high-value users and ran test campaigns. Direct mail drove 20% of conversions in one quarter. The conversion rate from direct mail was 263% higher than email. Automation saved the team time and money. Marley Spoon plans to expand direct mail in its marketing mix.
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Klaviyo B2C CRM helped Buoy grow SMS revenue by over 5x year-over-year. Buoy used Klaviyo’s Meta and TikTok integrations to... drive traffic and grow their subscriber list. They switched to Klaviyo SMS after struggling with separate email and SMS platforms. With Klaviyo, Buoy saw 178% year-over-year growth in attributed revenue and 104% growth in SMS revenue per recipient. The unified platform and personalized strategy transformed their business results.
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Dotdigital helped Beer Cartel grow its online sales. Beer Cartel used Dotdigital’s segmentation and automation tools to target customers with... personalized email campaigns. The company saw a 36% increase in total revenue and a 40% rise in orders. Its customer database grew by 31%. Repeat customers increased by 10%. Email marketing revenue went up by 27%. Beer Cartel plans to use Dotdigital’s AI product recommendations and SMS marketing next.
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Krispy Kreme wanted to improve its digital presence and unify its customer experience across in-store and online channels. The company faced... challenges with siloed customer data, limited resources, and a lack of an omnichannel view. Krispy Kreme used SAP Emarsys to centralize customer data and automate marketing programs. This helped them create a seamless experience for customers. As a result, they saw a 53% increase in leads, 70% year-over-year growth in website clicks, and a 19% increase in revenue from digital efforts.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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Document Logistix helped Pensworth move from paper to digital document management. Pensworth, a dairy supplier in Central and Southern England,... faced problems with too much paper and not enough space. The company used Document Logistix software to manage documents electronically. This change reduced overheads and removed paper from the office. Pensworth now handles documents more efficiently and supports its growth goals.
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Postalytics helped Fresh City target email non-responders with automated, tracked postcards. The campaign used high-quality food imagery to stand out... and connect with busy professionals and office managers. Fresh City tracked every mail piece and online response in real time. Within 72 hours, orders came in and the campaign generated a 113% ROI. Orders continued to grow throughout the month, outperforming email-only campaigns.
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FoodChéri wanted to get better insights from their operational data. Their data was in business-critical systems, making access hard and... risky for engineers. They needed a way to move data safely and easily to a place for analysis. Dataddo built a MongoDB connector for them and handled data replication to BigQuery. This let FoodChéri move large amounts of data daily without hurting their main systems. They cut their infrastructure costs by 25-50% and saved weeks of engineering work.
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Mautic helped Rotkäppchen-Mumm centralize marketing, age verification, and GDPR consent across 40+ alcohol brand websites. The company unified marketing operations... by connecting each brand site to Mautic. This allowed GDPR-compliant data transfer, easy access for brand managers, and flexible account management. The solution replaced isolated tools, cut costs, and gave brands creative freedom. Mautic enabled secure data storage, export for analysis, and open source access for all brands.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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Taste for Life Foods wanted to grow their business but had problems with their order process. They could only take... orders for a few hours each day and had trouble tracking deliveries. PM AM CRM gave them a system with web, IVR, and mobile app platforms so customers could order anytime. The new system sends automatic messages to customers and staff and helps track every order. Now, sales have gone up, and the company can handle more orders without hiring more people. Managers and partners can see order status easily, and the company is starting to expand internationally.
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Kapture CX helped Akshayakalpa improve customer engagement. Akshayakalpa used Kapture CX to resolve customer queries instantly with self-serve tools. The... platform enabled auto-resolution of 90% of customer queries. Akshayakalpa also used AI agents for voice and non-voice support. This led to faster and more accurate customer service.
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Pipedrive helped Lowlander Beer centralize sales and automate tasks. The team moved from Excel sheets to a single CRM. Deal... closure time dropped by 75%, from 32 hours to 8. Lead-to-customer conversion rose by 35%. Customer onboarding time fell by 45%. Smart Docs replaced DocuSign, and automations improved follow-up. Lowlander customized workflows to fit their brewery sales process.
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CRM PipeRun helped Tonolucro organize and scale its franchise delivery business. Tonolucro faced challenges managing complex sales, contracts, and a... growing network of over 3,000 active establishments. The company struggled with manual processes and lost track of customer demands. CRM PipeRun made their processes easier and improved control. The customer rated CRM PipeRun 5 out of 5 for ease of use, support, value, and features.
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The Fine Cheese Co. upgraded to Gold-Vision 8 CRM to improve communication and efficiency. They moved from an on-premise system... to a cloud-based solution. This change made the system easier to navigate and more user-friendly. It also improved prospect to customer conversions and user engagement. The company uses features like email tracking and to-do lists to manage accounts and ensure seamless service.
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A leading coffee distributor in the Middle East wanted to automate delivery confirmations and notifications. They used Reson8 to send... automated SMS notifications, integrating it with their ERP system and online shopping portal. This allowed customers to easily schedule or reschedule deliveries. The integration saved time, simplified the delivery process, and improved customer experience.
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Apptivo Loyalty App helped Big Train launch OnTrack Rewards™, a web-based loyalty program for foodservice operators. Big Train wanted to... reward loyal customers, fight competition, and collect better market data. Apptivo built a custom solution with points tracking, certificate rewards, and admin controls. Within a year, signups far exceeded the 1,000 goal, with thousands of businesses and distributors joining. Big Train gained valuable customer data, leading to new product launches and improved customer relationships.
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Sage Intacct helped J&A Mitchell & Co. Ltd. upgrade from manual processes and old software. The company needed better accounting... tools to support growth and capital projects. Sage Intacct made reporting faster, improved accuracy, and simplified inter-company transactions. Bank reconciliations dropped from one day to 20 minutes per entity. Staff roles became clearer and reporting is now easy for the whole group.
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HTK Horizon helped Krispy Kreme UK redesign its loyalty program. The old program gave too many free items and only... worked in stores. The new program uses points called Smiles, earned in stores, supermarkets, online, and service stations. HTK Horizon integrated with Krispy Kreme’s ecommerce, mobile app, and POS. Email marketing is now tailored to customer segments. Member spend is now higher than non-member spend. Krispy Kreme plans to use machine learning for future marketing improvements.
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Inmar’s Settlement Solution helped a regional dairy brand save $60,000 per year. The brand wanted to increase coupon investment and... improve cost per unit moved. Inmar managed coupons at a fixed weekly rate and provided expert analytics on CPUM and redemption rates. The brand saw a 12 cent per unit savings and increased marketing efficiency. Visibility improved and the solution supported higher coupon volume.
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Antavo powered the Planet BrewDog loyalty program for BrewDog, a leading craft beer company. BrewDog wanted to boost purchase frequency... and average order value with a badge-based rewards system. Members with 6 or more badges saw 100% higher average order value and 400% higher purchase frequency. Personalized email click-through rates increased by 136%. The program aligned with BrewDog’s creative and sustainability goals.
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Lootly helped Brothers All Natural launch a new loyalty and referral program with point expiration. Their old system did not... allow points to expire, causing high liability and large discounts. With Lootly, they rebranded their program, added more ways for customers to earn and redeem points, and used email marketing to explain the changes. The new program produced a 6X ROI in 30 days and a 440% increase in new customers. Customers now redeem points more often, helping the brand control costs and boost sales.
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LoyLap helped Ready Fit Go (RFG), a California-based healthy meal franchise, launch a branded mobile app for online ordering and payment. The app lets... customers order meals for delivery or pickup, link payment cards, and earn rewards through an omni-channel loyalty program. RFG also introduced branded gift cards and used targeted campaigns to boost new customer signups and repeat business. LoyLap’s delivery integration and campaign tools improved efficiency and customer engagement. The solution made ordering easier and increased customer loyalty.
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Marsello helped Brandini Toffee grow fast. They doubled revenue in 8 months after starting with Marsello. From 2019 to 2023,... revenue nearly tripled. Over 51% of their online sales now come from loyal, returning customers. Their loyalty program works in-store and online. They gained over 30,000 loyalty members and see steady growth each month.
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Stamp Me helped Otherside Coffee boost customer loyalty across five Melbourne cafes. The digital loyalty program lets customers earn a... free coffee after nine purchases. Over 4,800 members joined, collecting 171,700+ stamps and redeeming 17,600+ free coffees. The app's features, like Birthday Club and Scratch & Win, increased engagement. The program fits the brand's modern, design-focused style and drives repeat visits.
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Fior di Latte is a small gelateria in Mdina, Malta. They make fresh gelato daily. They needed better payment solutions... for rising sales. Trust Payments provided point of sale terminals and services. This included Mastercard/Visa and alternative payment methods. The solution allowed faster payments and next-day settlement. The service was easy to set up with support available at every stage.
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ShoutOUT Engage helped Saaraketha run targeted and personalized SMS marketing campaigns. Saaraketha needed a simple way to inform customers about... new products and promotions. With ShoutOUT Engage, they quickly set up SMS campaigns using templates, scheduling, and personalization features. The built-in URL shortener and analytics tools increased website traffic and customer conversions. Saaraketha saw higher open rates and improved campaign performance with detailed tracking and reporting.
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Clutch helped a global pastry chain improve their loyalty program. The chain faced low profits and weak engagement due to... poor reporting and generic rewards. Clutch provided advanced analytics and a tiered reward system. The new program offered personalized incentives and real-time data. Results included an 80% increase in ROI, $4 million in savings, and a 50% reduction in costs. Customer engagement and satisfaction also improved.
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Metrilo helped WOWtea double their revenue in 6 months. WOWtea used Metrilo to bring all sales and customer data together.... They segmented customers by behavior and sent personalized emails. This improved customer retention by 100%. Customers felt special and came back to buy again. The company overcame seasonality and increased repeat purchases.
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Channable helped Delivery Hero manage over 10 million items across multiple brands and 40+ markets. Delivery Hero needed a scalable... feed management solution for their fast-growing food delivery business. Channable's platform and dedicated Technical Account Manager team made onboarding smooth and efficient. The user-friendly interface allowed teams to manage feeds independently. Delivery Hero saw immediate improvements in efficiency and time savings.
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Glew Enterprise helped G&T, a large online alcohol retailer, gain access to data they could not see before. G&T used Glew... to track brand and product performance, category rankings, and market share. The solution let partner brands see their own dashboards. G&T saw revenue rise by over 80% and conversion increase by more than 45% year to date. Glew enabled smarter sales and marketing strategies with deep, actionable insights.
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Rokt Ads helped HelloFresh grow yearly customer acquisitions by 164%. HelloFresh used Rokt’s machine learning to target new customers and... optimize for profitability. 75% of Rokt-driven acquisitions were incremental. HelloFresh expanded into 10 new countries and scaled campaigns for brands like GreenChef and EveryPlate. The partnership focused on CPA, LTV, and ROAS goals.
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UltraCart helped Austin Cake Ball grow from a small bakery to a major player in the cake ball market. The company needed... a reliable online sales platform with features like zip code restricted shipping. UltraCart's hosted shopping cart provided the stability and scalability they wanted. Austin Cake Ball moved away from paper systems and improved their process. They now have a strong online presence and several physical locations.
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Patrick Roger, a renowned chocolatier and sculptor, needed a new e-commerce solution. His previous websites were outdated and split into... two parts. Ici La Lune, a French web agency, merged the corporate and e-commerce sites using Drupal Commerce and Snipcart. This integration allowed for a seamless experience with shared stock management and efficient order processing. The new setup improved the online sales process and provided a modern, responsive web application.
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nChannel helped Texas Tamale Company connect Magento and Sage 100. The company faced slow order processing and heavy manual data... entry. nChannel automated data flow between systems. This cut data entry time by 35%. Online sales conversions increased by about 20%. Texas Tamale expects ROI in 12 to 15 months. Staff now focus more on service and production.
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NIQ’s Advanced Analytics helped Alamance Foods launch new aerosol-delivered dairy products. Alamance used NIQ’s Market Structure analysis to understand the... non-drinkable dairy category. They identified which product segments could support more variety and which could be reduced. NIQ’s data tools improved sales forecasts and retail relationships. Alamance gained distribution and increased category sales with these insights.
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EmbedSocial helped Pepe’s Pizzeria Napoletana show real Instagram posts on their website. This let new customers see real photos and... happy diners. In just 18 days, the Instagram feed got 33,000 views. This helped build trust and excitement before people visited. Pepe’s used user-generated content to boost their online presence and attract more guests.
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Kellogg’s wanted to support flexible work for its employees. They used hybrid work models in their offices around the world.... They used desk booking software to help different work styles and manage office space. They also used analytics to learn about office use and plan for the future. This helped them create a better return-to-office plan and improve productivity.
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Cadbury used Idomoo's personalized video platform for two digital marketing campaigns. They created data-driven videos to reach millions of people... on social media. The campaigns achieved a 65% click-through rate and a 33% conversion rate. Cadbury's strategy focused on using personalized video to boost brand reach and engagement. The results show strong performance in open rates, CTR, and conversions.
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A Fortune 500 restaurant group wanted to translate over 200 courses into three languages. Their old process was slow and... costly, taking three weeks to translate just one course. They used Articulate Localization to speed up translation and keep everything in one platform. With the new tool, they translated 138 courses in five weeks. They also developed, translated, tested, and launched a new course for 19,000 learners in just two weeks.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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Meltwater’s social intelligence solution helps Pernod Ricard track consumer trends and brand performance. The Consumer Insights team uses custom Campaign... Tracker dashboards to measure campaign impact and brand health. Automated reports and integrated review data save time and improve strategy. Meltwater’s tools also support ad hoc research and ESG tracking, helping Pernod Ricard meet sustainability goals and share insights across teams. The company uses these insights to drive innovation and stay ahead in the premium spirits market.
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Corona worked with IZEA to create social media content that highlights the brand’s relaxed, beach-inspired vibe. Creators made real and... easygoing posts showing how Corona fits into summer moments. The campaign focused on the signature lime drop and everyday enjoyment. The content felt authentic and true to the Corona brand. This partnership helped bring the beach mindset to social feeds.
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Linqia helped Foster Farms promote its new air chilled chicken during the pandemic. The challenge was to inspire home cooks... with easy recipes as grocery shelves emptied. Linqia quickly shifted the influencer campaign to focus on recipe ideas using pantry staples. Eight influencers created 8 new recipes and nearly 150 content pieces. The campaign generated over 10,000 engagements and an 83% higher CTR than similar campaigns. 85% of comments were positive, showing strong consumer interest and purchase intent.
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Etsy wanted to find the right influencers to help grow their brand in India. Their team was doing this work... manually and could not keep up. They used Qoruz to make finding and working with influencers easier. Qoruz helped Etsy search for influencers, contact them, and track campaign results in real time. Etsy found over 100 unique influencers in 10 categories and saved money by talking to them directly. This helped Etsy improve their brand awareness and online sales.
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Carro helped JOI build a lifestyle marketplace called "Friends of JOI. " JOI wanted to increase customer lifetime value and...offer new products that fit their plant-based milk brand. Using Carro’s brand partnerships, JOI added 27 products from 12 brands without holding inventory. They saw an 11% increase in average order value and a 6% rise in total sales revenue. The marketplace also allowed JOI and its partners to share customers and lower acquisition costs.
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Dyzio Shopfluence helped TrueStart Coffee boost brand awareness before their in-store launch. They used influencer gifting with nano and micro-influencers... on TikTok and Instagram. The campaign recruited 66 influencers and sent 46 gifts in the first month. Over 111 pieces of content were created, generating 70,000 impressions. TrueStart Coffee saw higher engagement and saved time with automated campaign management.
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Hypetap ran an influencer marketing campaign for San Churro's Burnt on Purpose winter menu. Ten influencers created content for TikTok... and Instagram to drive awareness and store visits. The campaign generated over 1.6 million impressions and reached 737,679 people. It delivered 163,541 total engagements and 147,000 link clicks. The campaign used behind-the-scenes and ASMR content to create FOMO and boost dessert sales.
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Makrwatch helped Bokksu use influencer marketing to get more new customers. Bokksu wanted to grow fast and reach people who... love Japanese snacks. Before Makrwatch, Bokksu struggled to scale influencer campaigns and spent too much time on manual work. Makrwatch set up a pilot program, found 336 creators, and closed 11 deals in the first month. YouTube became Bokksu’s main channel for new customers, with 70% of new subscribers coming from YouTube. Bokksu sponsored over 1,000 videos and saved more than 6,000 hours.
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Kolsquare helped Café Kitsuné boost its brand with a targeted influencer marketing campaign. The campaign for a popup with Summer... Fridays in Paris reached 2.3 million impressions in 30 days. Café Kitsuné used Kolsquare to find the right influencers and track campaign results. The gifting-only approach created authentic, high-quality content and increased engagement. The campaign strengthened Café Kitsuné’s image and expanded its community.
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Sage Intacct helped J&A Mitchell & Co. Ltd. upgrade from manual processes and old software. The company needed better accounting... tools to support growth and capital projects. Sage Intacct made reporting faster, improved accuracy, and simplified inter-company transactions. Bank reconciliations dropped from one day to 20 minutes per entity. Staff roles became clearer and reporting is now easy for the whole group.
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Sage Intacct helped J&A Mitchell & Co. Ltd. upgrade from manual processes and old software. The company needed better accounting... tools to support growth and capital projects. Sage Intacct made reporting faster, improved accuracy, and simplified inter-company transactions. Bank reconciliations dropped from one day to 20 minutes per entity. Staff roles became clearer and reporting is now easy for the whole group.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Zoho Forms helped 80 Degrees East, a niche restaurant in the food and beverage industry, improve customer experience. The business used... Zoho Forms for customer feedback and inventory management. The platform offered easy data collection, strong customization, and mobile access. 80 Degrees East found it affordable and effective for organizing data from multiple revenue sources. The team praised Zoho Forms for its cloud-based features and detailed report analysis.
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Vena Complete Planning helped Meats By Linz speed up financial reporting. Ad hoc reports now take just 5 minutes to... generate. The company unified its financial data for better planning and inventory management. During COVID-19, Meats By Linz achieved 3 years’ worth of expected e-commerce growth in only 3 months. Real-time insights from Vena supported fast, data-driven decisions and new revenue streams.
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Stripe helped SkipTheDishes improve its payment system. SkipTheDishes used Stripe to make checkout faster and offer instant payouts to couriers.... The company saw a 6% increase in authorisation rates. Chargeback costs dropped by over 45%. Thousands of couriers joined the Fast Cash payout feature.
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Sage Intacct helped J&A Mitchell & Co. Ltd. upgrade from manual processes and old software. The company needed better accounting... tools to support growth and capital projects. Sage Intacct made reporting faster, improved accuracy, and simplified inter-company transactions. Bank reconciliations dropped from one day to 20 minutes per entity. Staff roles became clearer and reporting is now easy for the whole group.
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Everlance helped Del Papa Distributing move from a monthly car allowance to a Fixed and Variable Rate (FAVR) vehicle reimbursement program. Del Papa faced... problems with fair mileage tracking and employees paying extra taxes on allowances. Everlance worked closely with Del Papa to design a FAVR program that fit their needs. The new program saved the company money and gave employees more take-home pay. Employees and leadership praised Everlance for their support and custom approach.
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Holded helped Instagreen, an urban farm in Barcelona, manage their business. Instagreen needed a simple and flexible tool for their... varied services. They chose Holded after trying other management programs. Holded became a key part of their daily work. The founders like Holded's inventory, accounting, and invoicing features.
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Mailchimp marketing automations helped Dirty Girl Produce reach more shoppers. Joe Schirmer used automation flows to simplify selling crops. The... farm moved beyond restaurants and farmers markets. Email marketing tools made it easier to connect with customers. Dirty Girl Produce found a better way to grow sales online.
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Kickbox email list verification and batch API helped Lieferando. de cut bounce rates to under 1%. The company found that...15% of its email data was undeliverable. Lieferando.de automated new email address verification using Kickbox. This improved sender reputation and email deliverability. The solution supports a better customer experience for food delivery.
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Epsilon helped Anheuser-Busch improve their marketing efforts. The company used Epsilon's solutions to better connect with customers. This led to... stronger engagement. Anheuser-Busch saw better results from their campaigns. The partnership made their marketing more effective.
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Zoho Forms helped 80 Degrees East, a niche restaurant in the food and beverage industry, improve customer experience. The business used... Zoho Forms for customer feedback and inventory management. The platform offered easy data collection, strong customization, and mobile access. 80 Degrees East found it affordable and effective for organizing data from multiple revenue sources. The team praised Zoho Forms for its cloud-based features and detailed report analysis.
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A leading coffee distributor in the Middle East wanted to automate delivery confirmations and notifications. They used Reson8 to send... automated SMS notifications, integrating it with their ERP system and online shopping portal. This allowed customers to easily schedule or reschedule deliveries. The integration saved time, simplified the delivery process, and improved customer experience.
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Cybba’s onsite engagement solution helped Mrs. Fields Famous Brands International boost conversions from seasonal customers. The company used onsite engagement... technology to re-engage users who abandoned their carts without disrupting their experience. The solution also offered tips to increase average order value. Mrs. Fields took advantage of holiday shopping peaks and managed lower seasonal traffic for better customer engagement. The partnership with Pepperjam and Cybba led to results that exceeded expectations.
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Get a Newsletter helped Majornas Bryggeri send email newsletters easily. The brewery needed a simple tool to connect with customers,... especially during the pandemic. They send two newsletters each month: one for club members and one for all customers. The open rate is about 50%. The service is easy to use and affordable, with free support available.
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Kit helped Nisha Vora, a vegan food blogger, launch a New York Times bestselling book. She also started a successful... paid newsletter using Kit. Kit supported her in growing her email list and business. The platform made it easier for her to reach more people and increase her revenue. Nisha used Kit to automate her business growth.
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Zoho Forms helped 80 Degrees East, a niche restaurant in the food and beverage industry, improve customer experience. The business used... Zoho Forms for customer feedback and inventory management. The platform offered easy data collection, strong customization, and mobile access. 80 Degrees East found it affordable and effective for organizing data from multiple revenue sources. The team praised Zoho Forms for its cloud-based features and detailed report analysis.
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ShippingEasy helped AshaPops cut shipment preparation time by 40%. The company used batch label printing to process up to 200... orders at once, making shipping 10 times faster. Real-time rate comparisons reduced shipping costs. Address verification and saved addresses minimized errors and manual work. AshaPops grew from a D2C business to a nationwide wholesale brand using ShippingEasy.
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Shippo helped Bean Box scale their shipping as their coffee subscription business grew. Bean Box needed to process large batches... of shipments quickly and accurately. Shippo's API let them automate label creation and triage bad orders fast. Batch label generation and SCAN forms saved hours at package pickup. Bean Box improved shipping speed and customer satisfaction with Shippo.
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ShipStation helped CLEAN Cause, a sparkling yerba mate tea company, improve their shipping process. Before ShipStation, they spent too much... time copying and pasting info and paid higher shipping costs. With ShipStation, they automated shipping and cut costs per box from over $16 to about $13.80. Only one or two people now handle order fulfillment, making training easy. CLEAN Cause saw a 311% sales increase after using ShipStation's shipping automations.
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Oxatis helped My Natural Origins build an e-commerce site for B2B sales worldwide. The site is optimized for different customer... categories and supports lead generation with a sample request feature. My Natural Origins now gets web traffic from over 50 countries. The site connects with Sage and HubSpot for order and CRM management. The company increased its international visibility and lead collection through the new platform.
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Merchandising Cloud helped The Bruery, a California-based brewing company, improve their Shopify online store. The Bruery used Personalized Search, Smart... Collections, and Recommendations to give shoppers a better, more personal experience. The solution used AI to show each customer the best products for them. The Bruery added custom banners and stickers to highlight special products and collections. The store now has a full-screen autocomplete and a beta Content Search feature.
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Kibo’s eCommerce Solution helped Jelly Belly grow online sales. Jelly Belly replaced their old system with Kibo’s multi-site platform. The... new platform let their team update products and promotions without IT help. Jelly Belly saw a 72% boost in conversions. The company can now scale sites and meet business needs faster.
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AtomStore helped Planteon. pl grow its B2C and B2B online business. Planteon.pl needed better ERP integration for thousands of food...products in many weight options. AtomStore made it easy to sync product data, prices, and stock in many languages. The platform let Planteon.pl manage both Polish and global sales. With AtomStore, Planteon.pl can focus on growth, not technical issues.
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Rallio helped The Spice & Tea Exchange boost social media engagement and follower growth. Franchisees using Rallio Local saw 77%... more new fans and 75% more daily engagement. They also had 9% more customer reviews and responded to reviews 88% faster. Rallio's platform and local content strategy saved time and improved online presence. This let franchisees focus on growing their business.
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Brand24 helps Neon Panda, a beverage company in Mexico, track market trends and spot new product ideas. The tool gives... real-time insights into consumer language and cultural shifts. Neon Panda uses Brand24’s AI features for faster, data-driven decisions. The team collaborates better and shapes messaging based on real data. They stay ahead of trends and make confident choices for their products.
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Digivizer helped illy Australia grow revenue by 573% year over year. The digital marketing agency used its platform to drive... this increase. The case highlights success in paid media management and digital marketing insights. illy Australia saw strong results from Digivizer's services.
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EmbedSocial helped Pepe’s Pizzeria Napoletana show real Instagram posts on their website. This let new customers see real photos and... happy diners. In just 18 days, the Instagram feed got 33,000 views. This helped build trust and excitement before people visited. Pepe’s used user-generated content to boost their online presence and attract more guests.
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Onclusive Social helped Johnsonville Sausage track COVID-19's impact on consumer behavior and the meat industry. The team used social listening... dashboards to monitor brand perception, purchase trends, and inventory issues. Daily monitoring revealed new challenges and opportunities. Insights from the platform guided Johnsonville's web and social content strategy. The company also managed two potential crisis situations using these insights.
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Feedly Market Intelligence helps Pernod Ricard track consumer trends four times faster than manual research. The Insights and Foresights team... uses Feedly to scan thousands of sources and detect niche trends. Feedly's AI Feeds and Boards support deep-dive reports and daily signal detection. The team can now spot early-stage trends they would otherwise miss. Feedly enables faster, more collaborative, and more comprehensive trend research.
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Meltwater’s social intelligence solution helps Pernod Ricard track consumer trends and brand performance. The Consumer Insights team uses custom Campaign... Tracker dashboards to measure campaign impact and brand health. Automated reports and integrated review data save time and improve strategy. Meltwater’s tools also support ad hoc research and ESG tracking, helping Pernod Ricard meet sustainability goals and share insights across teams. The company uses these insights to drive innovation and stay ahead in the premium spirits market.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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Twinings used Nintex K2 to build a master data governance system and a supplier portal. The company needed better data... management as its global business grew. With Nintex K2, Twinings increased app development speed by 30%. The new portal helps Twinings work faster with suppliers. This improved data governance and supplier management.
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Zeplin helped Little Caesars become a digital leader in the food and beverage industry. The company moved from only in-store... service to launching a 4.5+ star-rated Pizza Portal app. The team focused on customer satisfaction and fast ordering. Zeplin became their main tool for product truth and approvals across the organization. This improved UX quality, efficiency, and production speed for all product lines.
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Yext helped Marston's, a major UK restaurant brand, boost site search volume by 260%. The company saw a 330% increase... in on-site clickthrough rate. Marston's used Yext Location Listings and Knowledge Graph to manage data for 1,000 locations. Yext Site Search gave guests fast, direct answers and improved content strategy. Yext Reputation Management let Marston's monitor and respond to feedback at scale.
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PDQ Chicken, a fast-casual chicken restaurant, faced challenges in managing guest feedback for its 50+ locations, especially from off-premise channels. They used Ovation's... tools like frictionless surveys and operational insights to gather feedback and improve operations. The Call-to-Text feature reduced phone calls, and the Winback tool helped resolve guest issues quickly. As a result, PDQ saw an increase in online reviews and saved guest interactions.
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Marketing Systems Group used data fusion and advanced analytics to help a client who delivers farm-fresh fruits and vegetables. The client wanted... to learn more about their customers and expand into new markets. MSG combined internal customer data with external geodemographic and behavioral data. They used mapping, classification, and cluster analysis to find key customer traits and identify new market opportunities. This approach gave the client better insights to grow their business.
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SurveyGoo ran a market research survey for Lycored to study how cheese color affects consumer choices. They surveyed 500 adults... in the UK and 500 in the USA who eat hard cheese. The project used advanced survey programming and statistical analysis to measure perceptions of quality and likability. The results gave Lycored key insights into food trends and consumer preferences.
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Survio helps Foodora collect feedback from its large base of riders. Foodora needed a way to gather diverse data and... understand team needs. Survio made it easy to get clear graphs and focus on individual feedback. Riders now feel more involved and can influence company decisions. This leads to higher satisfaction and smoother operations.
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Craft Society used Callexa to improve customer feedback collection. They wanted to understand customer satisfaction better. Callexa made it easy... to send Net Promoter Score surveys. Craft Society got clear insights from the responses. This helped them improve their service and customer experience.
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Thematic platform helped a food and beverage company save $170,000 by analyzing comments from users and managers. This saved the... company 180 hours per month. The company achieved a 543% ROI. Thematic provided detailed insights for 8 business units and hundreds of sites. The solution removed manual effort and bias from comment analysis. Senior leadership gained alignment on what drives employee engagement.
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MasterControl helped Wellington Foods move from paper-based processes to digital quality management. The company faced growing demand and needed to... scale, reduce errors, and improve compliance. By using MasterControl, Wellington Foods streamlined operations and improved accuracy. The digital system made it easier to meet regulatory requirements. This led to better efficiency and fewer mistakes in their manufacturing process.
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Readpeak helped RAMSEIER run a programmatic native video campaign for its Schorle drinks in Switzerland. The campaign used immersive video... native ads across mobile, tablet, and desktop. RAMSEIER reached Swiss consumers in premium, non-intrusive environments. The campaign achieved an average playtime of 59%, with top creatives at 73%. Video completion rates hit 49% overall and 65% for the best creatives. The cost per completed view was just 0.034 CHF.
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Nespresso wanted to boost awareness of new products. They used high-quality creatives for Pinterest. This helped them add new flavor... to their ads. The campaign was crafted with Social Native Pro Creators.
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Catalyx helped Rowse Honey find the best message for a new advertising campaign. They tested six creative ideas with consumers,... then optimized the top three. The final campaign won The DRUM Award for Social Media 2021. Rowse Honey now uses this campaign across the UK. The Screen & Enhance solution drove strong results in food and beverage marketing.
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Taboola helped Nutrientes VidaLabs reach new users and lower their cost per acquisition. The company used Taboola’s GenAI Ad Maker... to quickly create native ads and the Maximize Conversions bidding tool to improve campaign results. Nutrientes VidaLabs expanded their reach and increased sales on platforms like Amazon and Mercado Libre. The campaign sometimes outperformed their Meta ads in CPA. The team valued Taboola’s personalized support and advanced solutions.
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Barry Callebaut made a Scratch & Win Game. They used it at a big food fair. The game was to... engage and entertain customers. Barry Callebaut is a top chocolate and cocoa supplier.
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Avocados From Mexico wanted to help people use their produce in healthy ways. They needed a new content strategy and... a team of food writers. Contently helped them build a content hub with recipes and personalized content for millennials. They used expert freelancers and subject matter experts to create fun and educational content. As a result, they saw an 8% drop in bounce rate and a 23% increase in blog traffic.
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MASS Analytics helped a food app client use agile marketing measurement. The client needed faster updates to track marketing performance.... Marketing mix modeling was hard to update often. MASS Analytics provided a solution for quick updates. This made it easier for the client to keep up with changes in digital marketing.
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데이터 결합 분석 서비스 helped C 푸드 서비스사 combine health checkup results and meal data for A사 employees. The solution used... pseudonymized data to protect privacy. C사는 could monitor changes in eating habits and link them to health outcomes. The analysis showed differences between collected disease data and actual health checkups. The service enabled ongoing tracking of employee wellness and improved menu recommendations.
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Molson Coors used iSpot to get real-time TV ad data. Before iSpot, they struggled with slow, outdated TV data. iSpot... gave them fast, detailed data to track reach, ROAS, and sales lift. This helped Molson Coors improve marketing and measure ads across TV and streaming. They now use iSpot for cross-screen measurement and to reach diverse audiences.
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Klarity by DemandScience helped Vanguard Renewables reach more clients in the food and beverage industry. Vanguard used Klarity to find... companies focused on sustainability. The platform gave them better contact data and helped them create targeted outreach. As a result, they saw more and better leads. Klarity made their marketing more cost-effective and led to higher revenue.
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Onclusive Social helped Johnsonville Sausage track COVID-19's impact on consumer behavior and the meat industry. The team used social listening... dashboards to monitor brand perception, purchase trends, and inventory issues. Daily monitoring revealed new challenges and opportunities. Insights from the platform guided Johnsonville's web and social content strategy. The company also managed two potential crisis situations using these insights.
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Ometria helped Hotel Chocolat boost repeat rates by 22% and grow email-driven online revenue by 56%. The CRM team used... Ometria's automation and AI to personalize marketing and improve efficiency. Customer lifetime value rose 17% year over year. The platform enabled a 50% reactivation rate in 2021. Hotel Chocolat gained a holistic customer view and delivered tailored experiences at scale.
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Showell helps Fredman Group keep all sales collateral updated and easy to share. The team used Showell to update their... brand and keep sales materials unified. Salespeople find Showell simple and fast for onboarding. The tool supports both internal and customer meetings. Fredman Group credits Showell for strong cooperation and recommends it for any sales-driven company.
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Highspot helped Bunge increase win rate by 36%. Bunge unified its go-to-market strategy and centralised content and training with Highspot.... The company saw a 16% improvement in pipeline generation and a 16% boost in seller confidence. Highspot's Sales Plays and Initiative Scorecard made it easier to track and execute commercial initiatives. Integration with Salesforce gave Bunge a clear view of performance and faster decision-making.
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Zilliant helped a global food manufacturing company improve pricing processes. The pricing team faced challenges with data sparsity, complex recipes,... and fluctuating commodity costs. Zilliant's team worked closely with the company to solve these problems. The result was fewer manual price exception requests and faster price guidance updates. This led to a culture of continuous pricing improvement.
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Yext helped Marston's, a major UK restaurant brand, boost site search volume by 260%. The company saw a 330% increase... in on-site clickthrough rate. Marston's used Yext Location Listings and Knowledge Graph to manage data for 1,000 locations. Yext Site Search gave guests fast, direct answers and improved content strategy. Yext Reputation Management let Marston's monitor and respond to feedback at scale.
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SentiSum helps Butternut Box improve customer satisfaction and retention. The team integrates SentiSum with Dixa to analyze support tickets and... customer feedback. SentiSum reduces manual tagging and wrap-up time, letting the team help more customers. Insights from SentiSum drive product and business strategy, especially around value for money. The team now uses NPS data more effectively, identifying key drivers and reducing customer churn.
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Bigtincan helped Lion Australia unify sales content and learning tools. Sales teams struggled to find up-to-date product information during meetings.... Bigtincan brought all content, coaching, analytics, and training into one platform. Learning content adoption reached 95%. Teams who completed learning activities saw a 24% boost in performance. Sales staff can now access the latest materials anytime, anywhere.
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Greetly helped Solina, a global food producer, separate customer visits from production access. Solina used Greetly kiosks to create custom... workflows for each visitor type. Badge printing made it easy to see if someone was a customer or production visitor. Production visitors signed safety documents before entry. Solina improved compliance and kept a professional visitor experience at every site.
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LobbyGuard helped Algood Food Company automate visitor management at two plants. The company needed to track over 100 visitors and... contractors each week for food safety and security. LobbyGuard replaced manual logs with four kiosks, making visitor records accurate and easy to access. The system improved compliance with FSMA regulations and let Algood reassign front desk staff. Algood now screens contractors, verifies training, and keeps unwanted visitors out, ensuring plant safety and product quality.
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SwipedOn helped Timothy Taylor's Brewery replace their paper visitor log with a digital sign in system. The brewery wanted to... free up their receptionist for higher-value work and improve data privacy for GDPR compliance. SwipedOn made visitor sign-in easy, sent email notifications, and allowed pre-registration and photo capture. The system saved time, improved efficiency, and made compliance simple. Staff and visitors gave positive feedback about the new process.
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Traction Guest Workforce Security Platform helped Bonduelle manage contractor entry and compliance. Bonduelle replaced paper and Excel systems with an... integrated digital process using Traction Guest and Contractor Compliance. Contractors must now submit all required documents before entry, and non-compliant contractors are denied access. The system sends auto-renewal reminders for safety and insurance slips every six months. Bonduelle standardized visitor entry at over 10 facilities, improving professionalism and control.
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Kellogg’s wanted to support flexible work for its employees. They used hybrid work models in their offices around the world.... They used desk booking software to help different work styles and manage office space. They also used analytics to learn about office use and plan for the future. This helped them create a better return-to-office plan and improve productivity.
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Comscore measured the impact of PepsiCo's Super Bowl LIII campaign for bubly. PepsiCo wanted to boost bubly's brand awareness and... market share in the crowded seltzer market. They ran a Super Bowl ad with Michael Bublé and used branded sponsorships. The campaign reached over 85 million viewers. Unaided awareness rose from 12% to 22% during the Super Bowl. Share of Consumer Choice for bubly doubled from 6% to 13%. PepsiCo saw strong results and praised Comscore's measurement.
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Flowfinity helped Anheuser-Busch improve retail execution for its sales team. The company replaced paper and spreadsheet systems with Flowfinity's mobile... forms and workflows. Sales reps now use smartphones and tablets to complete store surveys in over 550,000 retail stores. The new system standardized survey processes, improved data quality, and enabled faster communication with distributors. Training took just an hour, and survey data is now shared within 24 hours.
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FoodHero used OneSignal to improve user retention and drive revenue growth. They needed to unify their messaging as they expanded... across Canada. OneSignal's automation, push notifications, and email Journeys helped FoodHero recover up to 10% of abandoned carts each month. Daily revenue increased by up to 10% with well-timed notifications. FoodHero now delivers real-time inventory updates and personalized messages to users, helping reduce food waste and boost sales.
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CleverTap helped Food To Save, a Brazilian food-tech marketplace, unify customer data and automate marketing. Before CleverTap, Food To Save... struggled with manual campaigns and fragmented data. With CleverTap, they reduced time to first purchase by 66% and increased user activation by 68%. User retention rose by 10% and monthly active users grew by 43%. Automated, real-time campaigns now drive faster, more targeted engagement and higher conversions.
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Burger King increased its conversion rate by 25% above the industry average using Insider's Web Push Notifications and Banner Management tools. The fast-food chain... personalized notifications to deliver relevant content, improving average order value and click-through rates. Burger King operates over 18,000 restaurants in 100 countries and employs over 34,000 people.
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Vendavo helped Molson Coors improve their pricing strategy. The company needed to manage complex pricing across many products and regions.... Vendavo centralized and standardized their pricing processes. The pricing team now sets and manages prices faster and more accurately. This reduced pricing errors and improved trust in the team. Molson Coors can now respond quickly to market changes and save time on pricing tasks.
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Carlsberg Group used Blue Yonder's Transportation Management to move its supply chain to the cloud in just three months. The company wanted... to go digital first as part of its 'Zero & Beyond' strategy. Carlsberg is one of the leading brewery groups in the world. Tomas Tomasson, service owner for logistics and transportation, shared their experience in a Blue Yonder Live session. The case highlights Carlsberg's fast digital transformation in supply chain management.
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PROS Real-Time Pricing Engine helped Fonterra solve three big problems. Fonterra needed to support growing eCommerce, real-time pricing, and better... price accuracy. With PROS, Fonterra gave customers a smooth omni-channel pricing experience. They cut real-time price calculations by about 95%. They also lowered cost-to-serve as their business grew fast.
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Zilliant helped a global food manufacturing company improve pricing processes. The pricing team faced challenges with data sparsity, complex recipes,... and fluctuating commodity costs. Zilliant's team worked closely with the company to solve these problems. The result was fewer manual price exception requests and faster price guidance updates. This led to a culture of continuous pricing improvement.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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HelloFresh needed a market research tool to support agile and decentralized research. They chose QuestionPro to allow different departments to... conduct projects quickly and independently. The challenge was to find a platform that was intuitive for all stakeholders and maintained data quality. QuestionPro's solutions helped HelloFresh manage these challenges effectively.
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Insightrix Online Voting helped SaskCanola run its 2014 Board of Directors election online for the first time. SaskCanola needed a... secure and easy way to move from paper ballots to online voting for its 26,000 members. Insightrix ran a test election and got approval from the Agri-Food Council. Over 500 members voted online, and less than 50 used paper ballots. SaskCanola staff and board gained confidence in the new system and plan to use it again.
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DoorDash partnered with Fandom to promote their new motion comic series, 'The Dashers,' during the release of Black Panther: Wakanda Forever. They targeted Marvel... fans on Fandom, who are more likely to seek gig economy jobs. DoorDash integrated their message and video into Marvel-related wikis at peak traffic times. The campaign aimed to recruit new Dashers and boost awareness of the comic. The partnership drove engagement and helped DoorDash attract new delivery staff.
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Natterbox Cloud PBX helped Naked Wines cut abandoned calls from 20-30% to under 3%. The solution integrated with Salesforce and... gave real-time call data. Naked Wines used custom call routing and wallboards to meet their 20-second response KPI. Average wait times dropped from 60 to 20-30 seconds, and sometimes as low as 10-15 seconds. Customer satisfaction and loyalty improved with faster, more personal service.
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Genesys Cloud CX helped Robinhood improve its food delivery customer experience. The platform enabled personalized and seamless support for users.... Robinhood used AI-powered tools to manage customer journeys. The solution made it easier for Robinhood to connect with customers on different channels. This led to better service and higher satisfaction for food delivery customers.
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Nespresso used NICE Interaction Analytics to improve customer experience worldwide. The platform helped Nespresso analyze customer interactions and find areas... for improvement. Nespresso achieved better customer satisfaction and operational efficiency. The solution provided actionable insights for their contact center. Nespresso saw global improvements in customer experience.
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MightyCall helped Homegrown, a sustainable sandwich shop, manage rapid growth and maintain a professional image. The virtual phone system let... them route calls to all stores and headquarters through one number. This made it easy for customers and investors to reach the right location. Homegrown used features like auto receptionist, call routing, and professional voice greetings. The system saved costs and improved order handling, supporting their expansion beyond Seattle.
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Perenso helped Gordon Food Service improve their trade show experience. Gordon Food Service needed a stable system for accurate orders... and leads. Perenso provided an easy-to-access platform with custom iPad ordering and clear reporting. The solution made the show run smoothly for hosts, vendors, and attendees. Gordon Food Service used Perenso for trade show ordering, event registration, and mobile event apps.
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Happy Visitor helped Mtr Foods Ltd automate their visitor management process. The system provided a new way to manage visitor... passes. Mtr Foods Ltd also used features for delivery vehicle management, guard patrolling, and material management. The solution aimed to streamline operations and improve security. The company benefited from digital tracking, paperless registers, and better asset management. These tools helped Mtr Foods Ltd improve workflow and operational efficiency.
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Eventtia helped Pernod Ricard Group digitize and scale its global event strategy. Pernod Ricard needed to simplify event management and... connect attendee data to their CRM. Eventtia provided a centralized platform for global and local teams, supporting multiple languages and currencies. The solution made it easy to collect data, automate processes, and personalize communication. Hundreds of users in 160 countries now manage events on one platform, saving time and improving engagement.
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KraftHeinz needed a way to manage their famous Wienermobile and Nutmobile mobile tours. They worked with MainEvent to create a... software solution for scheduling, event requests, and data collection. The new system lets them handle thousands of event requests, manage logistics, and collect detailed event data. KraftHeinz can now approve events with one click and use dashboards to track everything. The solution helped them run hundreds of events each year and even saw a spike in wedding proposal requests after a viral story.
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BOSSDesk helped Oberweis Dairy improve service delivery and efficiency. The company needed a modern help desk with automation and easy... access for diverse teams. BOSSDesk was chosen for its customizable service catalog and fast setup, going live in just 4 days. Automated ticketing, routing rules, and a knowledgebase made processes simpler and faster. Custom dashboards improved management and response times. Employees could easily request support for IT, maintenance, and customer issues.
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SysAid helped ORIOR automate IT workflows using Automate Joe. The company faced issues with lost offboarding requests and slow onboarding... due to a 10% monthly turnover. SysAid automated on- and offboarding, added a self-service portal, and used Workflow Designer for new workflows. IT saved about four hours per onboarding or offboarding. End users got faster service and better communication. ORIOR's IT team saw improved productivity and compliance.
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DigitalGenius helped Bella+Duke reduce subscription cancellations by 30% using an AI-powered widget called Digby. The tool gives personalized offers based... on why customers want to cancel. It also connects customers to vet nutritionists for expert advice. The project led to a 92% customer satisfaction score for cancellation cases. Each saved cancellation results in three more orders per customer and adds £150 in lifetime value.
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next4biz CRM helped Yıldız Holding manage customer service from one screen. The company needed to handle high product volumes and... customer feedback across 34 brands. They chose next4biz for customer service management in 2017 after a detailed selection process. The solution lets their Customer Contact Center resolve issues by coordinating field and production teams. Sales managers use next4biz to meet customers face-to-face and address complaints quickly. This approach supports Yıldız Holding’s customer-first culture and improves complaint management.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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A leading coffee distributor in the Middle East wanted to automate delivery confirmations and notifications. They used Reson8 to send... automated SMS notifications, integrating it with their ERP system and online shopping portal. This allowed customers to easily schedule or reschedule deliveries. The integration saved time, simplified the delivery process, and improved customer experience.
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Promomash CPGenius for Deductions helped 4th & Heart manage trade deductions more efficiently. The company faced time-consuming, error-prone deduction tracking... and dispute resolution. Promomash provided a tailored, integrated solution that fit their accounting workflows and QuickBooks Online. In 2024, 4th & Heart achieved a 4.6X return on service cost from recovered invalid deductions. The finance team now saves tens of hours each month and enjoys improved morale and data confidence.
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Rockcliffe Group, a halal frozen foods manufacturer and importer, faced challenges with inefficient order management and admin tasks. Before using Skynamo,... reps struggled with tracking store visits and managing orders, leading to missed opportunities. Skynamo's field sales app transformed their operations by enabling real-time order placement and integration with their Sage accounting system. This change saved hours on admin work and improved customer service. The app also provided reps with essential information on-the-go, enhancing efficiency and allowing more store visits, which increased business opportunities.
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Medallia helped Counter Culture Coffee improve their direct to consumer customer experience. The company used Medallia's platform to collect feedback... and understand customer needs. This led to better service for their customers. The case highlights how Medallia supports food and beverage brands in building strong customer relationships.
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BulkSMS. com helped Cafféluxe boost sales during the pandemic lockdown. Cafféluxe used SMS to reach customers when email was less...effective. Their first SMS campaign brought in 38% more revenue than email. SMS also delivered 10 times more sales than their flyer drop campaign. The instant nature of SMS gave them fast ROI and helped support other small brands.
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Voodoo SMS helped The Skinny Bakery boost sales using SMS marketing. The bakery integrated Voodoo SMS with their Shopify store... to send automated order confirmations and updates. They also used the platform to run bulk SMS campaigns. After sending an SMS broadcast, sales increased by 100% compared to the previous day and site visits doubled. The Skinny Bakery found SMS more effective than email for driving sales.
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Textmagic helped Nestlé set up a company-wide SMS platform in under 20 minutes. During COVID-19, Nestlé needed a fast, reliable... way to reach all employees at once. The business SMS solution enabled instant alerts and updates, with a 7% click rate for automations. Employees value the quick updates, and Textmagic is now a key part of Nestlé’s communication strategy.
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Sage Intacct helped J&A Mitchell & Co. Ltd. upgrade from manual processes and old software. The company needed better accounting... tools to support growth and capital projects. Sage Intacct made reporting faster, improved accuracy, and simplified inter-company transactions. Bank reconciliations dropped from one day to 20 minutes per entity. Staff roles became clearer and reporting is now easy for the whole group.
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Wasp's asset tracking system helped Highland Brewing Company fix their keg tracking problems. Before, they lost kegs and had paperwork... errors with a manual system. After using Wasp, they saw fast improvement in keg returns and got accurate data. The new system lowered their keg loss ratio and removed paperwork mistakes. Highland Brewing now has 100% accuracy, zero missed records, and zero missed kegs.
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Overcast Video Hub helped Diageo transform its global video operations in just 6 months. Diageo ingested and AI-tagged over 500,000... videos, saving £1 million. The platform enabled 60+ agencies and 1,500+ marketers to collaborate and manage content centrally. AI tagging made video search fast and easy. Diageo now controls all video assets and reduces costs with better reuse.
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PepsiCo wanted to refresh its employer brand to highlight its diverse offerings and connect employees with their work's impact. They faced the... challenge of creating a unified brand identity that resonated globally while allowing local adaptations. PepsiCo partnered with Papirfly to implement a brand management platform. This platform provided a unified visual identity, streamlined processes, and digital asset management. It empowered local teams and maintained brand consistency. PepsiCo achieved clear communication and a cohesive visual identity across regions.
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Stamped helped Graza boost reorders with QR codes on their olive oil bottles. Customers scan the code and go straight... to a preloaded Repeat cart. 20% of QR code scans convert, double the product detail page rate. Revenue per session from QR scans is 2x higher than the PDP. This simple packaging change increased conversions and sales for Graza.
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PowerReviews' Receipt. Review. Collect. helped Post Consumer Brands boost review volume by 724% across 19 products. The company collected 3,000... reviews in just 3 days. This user-generated content solution improved Fruity Pebbles' star rating from 2.9 to 4.6. The process was easy for the lean ecommerce team. Verified buyer reviews increased trust and conversion for the food and beverage brand.
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FeedCheck helps The Cornish Bakery manage customer reviews across 44 UK locations. The bakery uses FeedCheck to quickly gather and... analyze feedback from Google and TripAdvisor. This feedback guides decisions on pricing, menu items, and service. The platform allows the team to benchmark performance and improve customer satisfaction. FeedCheck supports a people-first approach and helps the business adapt to challenges.
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EmbedSocial helped Pepe’s Pizzeria Napoletana show real Instagram posts on their website. This let new customers see real photos and... happy diners. In just 18 days, the Instagram feed got 33,000 views. This helped build trust and excitement before people visited. Pepe’s used user-generated content to boost their online presence and attract more guests.
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Onclusive's media monitoring platform helps Kellogg's track brand mentions and sentiment across seven European markets. The communications team receives daily... media alerts and uses a single dashboard to view coverage and benchmark reputation. Onclusive's Media Impact Score lets Kellogg's measure the quality of media coverage, not just volume. The platform supports fast, responsive reporting and campaign monitoring. Kellogg's can now optimize PR strategy and better understand communications impact.
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Prezly helped AB InBev improve communication across departments. The company replaced Excel with Prezly to manage influencer data and segment... contacts. Teams now create personalized campaigns for different stakeholder groups. Centralized content makes it easy to reuse messages. AB InBev reports better structure, insight, and collaboration in their communication workflows.
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JustReachOut helped Planetarians, a company upcycling sunflower oilcake into high protein chips, improve their PR outreach. The founder faced rejection... from journalists and poor results from a PR agency. Using JustReachOut, he learned to target pitches and think like a journalist. He tested different pitch angles and worked with the Outreach Team. This led to local media coverage, an interview with ABC News, and an invitation from the New York Times. The company gained more attention in niche food publications.
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Pixability powered Chicken of the Sea's YouTube campaign with Jessica Simpson, reaching 15 million consumers. The campaign achieved a 2X... higher lift in consideration for females aged 35-44. Video completion rates were 66% above benchmarks, and click-through rates were 30% higher. Custom audience targeting and vertical video ads drove strong engagement. The campaign became one of the most talked about in 2024.
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Beyond Meat used Simulmedia's platform to improve TV advertising. They delivered 145% of guaranteed impressions, reaching 56 million. The average... frequency was 2.01, ensuring consistent exposure. The campaign used 91.1% linear TV and 8.1% connected TV. Only 0.8% of the audience saw ads on both channels.
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A health-focused beverage brand wanted to reach more people beyond their TikTok followers. They worked with Strike Social to use... influencer-led user-generated content for a holiday campaign. The campaign ran for 20 days and got over 17 million views. The video completion rate was 20% higher than their target. The cost per thousand views was 32% lower than the brand's usual cost.
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Semcasting Mobile Footprints helped an emerging beverage brand launch a new product in select US test stores. The brand targeted... active, healthy, environmentally conscious millennials with high incomes. Semcasting segmented store visitors and delivered digital ads to a test group, while a control group received no ads. 24% of the target audience visited the store, and 73% were reached with ads. Stores with targeted ads saw 3X more sales than control stores.
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LeadGenius helped DoorDash clean and enrich their CRM. DoorDash had 250,000 incomplete company records that sales and marketing could not... use. LeadGenius removed bad data and added 35,000 new target restaurants. They found 10% more viable restaurants in 850 North American cities. The CRM enrichment rate reached 73%.
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Uniqode QR Codes helped Canada Beef connect with customers, retailers, and restaurants. They used dynamic QR Codes on packaging, ads,... and posters to share recipes and nutrition info. The platform's analytics let them track scans and adjust campaigns. Canada Beef learned more about their audience and improved engagement. The easy-to-use design and support team made implementation smooth.
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Unbounce helped Love Child Organics grow their email list. The brand started with 2,000 email subscribers. Using Unbounce landing pages... and social ads, they reached over 16,000 subscribers in about a year. The challenge was turning Instagram followers into email subscribers. The solution was to use targeted landing pages to collect emails. This gave the brand a direct way to reach customers and boost future sales.
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SiteSpect helped a UK health food retailer improve ecommerce with A/B testing. The challenge was low engagement with the 'Email... Me' CTA for out of stock items. SiteSpect enabled a new call to action on product list pages, integrating with inventory software. The solution used SiteSpect's Search and Replace and supported both server and client side variations. This made the A/B test simple and kept inventory data accurate. The retailer streamlined the customer experience and reduced wasted time for shoppers.
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Glassbox helped Nestlé Recetas improve digital engagement across Latin America. Nestlé struggled with fragmented data and inconsistent templates, making it... hard to compare user behavior across regions. Glassbox unified insights from millions of users in seven countries. The platform enabled Nestlé to spot trends, fix friction points, and optimize user experience. This helped Nestlé move closer to its goal of being the top culinary community in LATAM.
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Tastewise wanted to expand their reach and get more leads. They used Kaltura to improve their virtual webinars and event... strategies. They started using event templates, automated processes, and advanced analytics. This helped them reach more people and engage their audience better. They also made event production easier and made decisions based on data. As a result, they saved time and money.
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Carlsberg wanted to run a big campaign during the Euro2020 football championship. They used the Playable gamification platform to manage... a 'code on pack' promotion. The platform made it easy to set up and run the campaign. Carlsberg saw a redemption rate twice as high as usual. Website traffic increased by 1,500%. People spent 2.5 times more time on the website per visit. The campaign was easy to manage and gave great results.
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Rapt Media's interactive video platform powered 'A Taste of AB InBev,' a recruitment tool for Anheuser-Busch InBev. The video lets... job candidates experience AB InBev's culture and see if they fit. Recruitment agency Havas People created the experience. The project won a 2015 RAD award for recruitment marketing. The platform helps boost engagement and learning for users.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Cloud Coach helped Hostess Brands improve project efficiency. Hostess used to manage projects with siloed tools and manual spreadsheets. Cloud... Coach provided a single solution on Salesforce. Hostess now uses real-time dashboards, custom stage gate processes, and automated workflows. Teams can make better decisions and track all projects in one place.
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DispatchTrack helped Freedom Fresh save over $120,000 in two years. Freedom Fresh replaced three separate systems with DispatchTrack's unified delivery... management platform. The company used features like GeoTab integration, asset management, and a driver behavior app. Real-time communication improved exception tracking and reduced time spent on the phone. The solution streamlined operations for this food and beverage distributor in South Florida.
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Route4Me helped Fresh Harvest cut route planning time from six hours to just 15 minutes a day. The Atlanta-based food... delivery company now delivers 3,000 to 6,000 boxes weekly with only 15 drivers. Route4Me reduced Fresh Harvest's non-deliveries by 30-40%, achieving a missed delivery rate of just 0.5%. The platform's API integrates with Fresh Harvest's eCommerce system, making deliveries fast and reliable. Fresh Harvest supports local farmers and employs Burmese refugees, strengthening the community.
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OpenLM helped Urschel Laboratories fix license squatting. Before, users held onto Solidworks licenses, causing downtime and wasted money. The team... had no way to see who used licenses. Misty Ratzlaff, the tool crib supervisor, spent hours tracking down users. With OpenLM, Urschel gained control and transparency. They cut licensing costs and improved reporting. Employees now spend less time managing licenses and more time working.
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Flexera Cloud Cost Optimization helped a global food manufacturing conglomerate control cloud costs. The company had over 30,000 employees and... $13 billion in sales. They needed better management for their growing multi-cloud environment. Flexera provided a roadmap and automated policies to reduce waste. In five months, the company saved 12.22% on total cloud spend and 15.21% on Amazon EC2.
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Octane AI helped Jocko Fuel build a supplement quiz for their customers. Jocko Fuel wanted to improve engagement and collect... better customer data. The quiz asks about age, activity, and health goals, then recommends the right products. Jocko Fuel uses the quiz data to personalize emails and SMS, and to guide product development. The quiz achieved a 90%+ completion rate, showing strong customer engagement.
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Automation Anywhere helped Cargill automate 236 processes over five years. Cargill used intelligent automation for tasks like order entry and... vendor deactivation. The company saved $19 million and captured 700 automation opportunities. Automation improved efficiency and customer satisfaction. Cargill now has more standardized and touchless processes across global operations.
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SpecPage helps Dr. Oetker manage product data and support quality standards. Dr. Oetker uses SpecPage for product development and administration.... The software is efficient, easy to use, and meets all their needs. Dr. Oetker operates in over 40 countries and has more than 5,000 employees. The solution supports their commitment to quality and global growth.
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Arkestro Predictive Procurement Platform helped Materne run an RFP on cartons. Materne used Arkestro to improve supplier network strength and... cut costs. The platform enabled better procurement decisions. Materne achieved savings and streamlined their sourcing process. This case highlights Arkestro's impact in the food and beverage industry.
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Votigo powered the Kraft Heinz "Show Us Your Heinz" UGC and instant-win contest during the Super Bowl. The campaign invited... fans to share photos showing how Heinz brings happiness, using a custom microsite and Facebook app. Over 53,000 user entries and 1.85 million page views were recorded in just four weeks. The campaign distributed over $400,000 in rewards and drove 465,000 unique site visits. Votigo's platform enabled real-time engagement and showcased user-generated content, boosting brand sentiment and digital reach.
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Snipp Contests & Promotions helped Beam Suntory run a sweepstakes to promote their brands. The program aimed to drive purchases,... gain floorspace, and educate consumers. Consumers from key states registered on a gated website for a chance to win. The sweepstakes was available in English and Spanish. Snipp managed the draws, winner outreach, and reward fulfillment. Five winners received a Big Green Egg grill and table.
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VMware vSAN helped New Belgium Brewing improve their IT operations. The company used VMware vSAN to manage data and support... business growth. This solution made their systems more reliable. It also helped them scale as they expanded. New Belgium Brewing saw better performance and easier management with VMware vSAN.
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Supermetrics helped Nestlé save 80% of the time spent on marketing reporting. Before Supermetrics, Nestlé brand managers relied on agencies... for data visibility. With Supermetrics, the team automated marketing reporting and created Google Data Studio dashboards. This let Nestlé focus on data analysis and make faster business decisions. The global Data & Analytics team could act local and think global using real-time data.
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ReferralHero helped Cheese Therapy run a viral contest referral program. Cheese Therapy wanted to get more customers and support local... cheese makers. They used ReferralHero to launch a contest with prizes for top referrers and daily winners. In 7 days, they got over 4,000 new subscribers. The campaign ended with 5,498 subscribers and 1,517 referrals. The contest boosted brand awareness and created strong customer engagement.
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ReferralCandy helped Love Yourself generate over 100,000 GBP in referral sales in two years. The referral program drove 5.85% of... all revenue, more than double the industry average. Love Yourself saw a 10x ROI and gained close to 4,000 new customers through referrals. The company lowered customer acquisition costs and expanded its customer base. ReferralCandy's coupon code and email features supported this growth.
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Pobuca helped everest, part of Vivartia Group, build a loyalty scheme and create an omnichannel approach for its members. The challenge was... to collect customer data from both physical stores and online orders, then combine it to form unified customer profiles. Pobuca enabled everest to understand customer behavior and segment their database into relevant personas. The solution focused on customer loyalty, engagement, and advanced analytics for better customer experience management.
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Quantrix Modeler helped Litehouse Foods improve business modeling and financial planning. The finance team used Quantrix to build models over... 10 times faster than with Excel. They reduced the time to update 7,000 GL accounts from 10 hours to just 15 minutes. This made their modeling process much more efficient. Quantrix enabled self-service modeling for Litehouse Foods.
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SPS Commerce Fulfillment helped Barilla Australia improve its supply chain. Barilla needed to meet growing demand and make its processes... faster. They wanted to use more automation and reduce manual work. SPS Commerce Fulfillment let them connect their new ERP system with customers and warehouse partners using EDI. This made order handling easier and less manual. Barilla became more efficient and ready for global growth.
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SPS Commerce Fulfillment helped Barilla Australia improve its supply chain. Barilla needed to meet growing demand and make its processes... faster. They wanted to use more automation and reduce manual work. SPS Commerce Fulfillment let them connect their new ERP system with customers and warehouse partners using EDI. This made order handling easier and less manual. Barilla became more efficient and ready for global growth.
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Perenso helped Gordon Food Service improve their trade show experience. Gordon Food Service needed a stable system for accurate orders... and leads. Perenso provided an easy-to-access platform with custom iPad ordering and clear reporting. The solution made the show run smoothly for hosts, vendors, and attendees. Gordon Food Service used Perenso for trade show ordering, event registration, and mobile event apps.
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ECRS Catapult helped Liberty Heights Fresh cut checkout times and boost front end security. The system improved inventory control and... made purchasing decisions easier. Integration with Quickbooks saved time. Liberty Heights Fresh saw ROI in 6-12 months. They praised customer service, technical support, and reporting features.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Talon. One helped Carlsberg cut promotion-related support tickets by 90%. Carlsberg needed a scalable promotion engine for global B2B campaigns....Talon.One enabled them to create millions of personalized coupons and referral codes. Carlsberg now uses customer profile and session data to build targeted promotions. The integration was quick and allowed Carlsberg to launch in global markets.
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Localistico helped Alsea Iberia improve their reputation management. Alsea automated review responses using approved templates. They responded to over 95%... of reviews. This saved time and kept responses on-brand. Staff focused on sensitive reviews. Alsea managed reviews from more than 1200 venues in one tool.
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Yext helped Marston's, a major UK restaurant brand, boost site search volume by 260%. The company saw a 330% increase... in on-site clickthrough rate. Marston's used Yext Location Listings and Knowledge Graph to manage data for 1,000 locations. Yext Site Search gave guests fast, direct answers and improved content strategy. Yext Reputation Management let Marston's monitor and respond to feedback at scale.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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Jostle helped Harris+Hoole connect their teams and build a strong company culture. H+H used Jostle to keep their dispersed baristas... in touch and share ideas. The platform made onboarding new employees easy and fast. Employees could quickly find information and connect with each other. H+H rolled out Jostle quickly and found it simple to use. Leaders say Jostle gave them the energy and alignment needed for rapid growth.
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Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and... improved the end user experience. Nestlé is the world's largest food and beverage company.
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Fiix CMMS helped Westrock Coffee improve maintenance management. The team used dashboards to track work orders and requests. Training and... collaboration increased efficiency and made the system easy to use. Employees adapted quickly, leading to better operations and productivity. The solution made information accessible and improved communication.
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Livestorm helped Freshly run company meetings during a big change. Freshly needed a secure, browser-based video platform for remote team... communication. Livestorm let employees join meetings from any device, even in food packaging plants. Over 1,000 employees joined meetings with real-time Q&A and polls. Freshly found Livestorm easy to use and secure, making large meetings simple and engaging.
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SightCall helped Kraft Heinz keep food safety inspections running during COVID-19. Kraft Heinz used SightCall for remote audits, document sharing,... and live video inspections. The platform let experts guide on-site staff, use AR annotations, and store visual records. Kraft Heinz reduced travel, made inspections faster, and increased the number of audits. Employees and partners gave strong positive feedback on the new process.
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AppMachine helped Koffie in de Bakkerij create a mobile app for their café. The app shows the menu and team,... and lets customers pick what they want before visiting. Customers get coupons and can see gluten-free options. The café's coffee won 9 stars in a Dutch National Coffee Test. The app makes it easy for people to enjoy artisan ice cream and fresh coffee.
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Five Tier Connect helped popchips launch the Year of Pop campaign. The campaign aimed to create viral content and boost... brand recognition. It received millions of submissions and high visibility. During the campaign, popchips sales doubled. The brand saw strong growth in a competitive food and beverage market.
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Unleashed Software helped Karma Cola manage its complex beverage supply chain. The company sources ingredients globally and needed real-time inventory... management. Unleashed gave them full visibility of stock and sales from anywhere. This cloud-based platform supported their growth into new markets. Karma Cola expanded confidently with Unleashed's inventory management features.
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Minitab helped Anheuser-Busch InBev cut planned downtime by 34% and reduce costs by over $430,000. The team used Minitab's statistical... software to analyze root causes and optimize production line changeovers. They simplified a 30-page procedure to a 1-page checklist and added LED timers for real-time feedback. These changes also cut recovery time by nearly 40% and lowered energy use. Minitab control charts confirmed the improvements and set sustainable limits.
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Pagefreezer helped a global food vendor create court-ready digital archives. The company needed a reliable way to store and access... records for legal compliance. Pagefreezer provided digital archiving software for secure evidence collection. This solution made it easier for the vendor to meet legal requirements and respond to court requests.
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Mimecast helped Au Bon Pain cut eDiscovery time from weeks to one hour, saving over $10,000 per request. The cloud-based email... system enabled seamless failover, saving $100,000 in replication costs. Mimecast blocked spam, reduced false positives, and improved network performance. The IT team spent less time on email management and more on key business tasks. Au Bon Pain gained advanced email security, archiving, and business continuity for the same cost as their old solution.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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BrandChamp helped American Dream Nut Butter improve their brand ambassador program. Before BrandChamp, they struggled with manual rewards and low... engagement. With BrandChamp, they gamified the program, automated rewards, and made it easy to manage. In 2023, their ambassador program grew by 98%. Ambassadors created over 21,000 pieces of user-generated content and shared content more than 6,500 times. BrandChamp made the program more engaging and helped increase referrals and sales.
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LearnUpon and Degreed helped Edrington create a single learning hub for 2,500 employees. The company wanted to improve employee performance... and make learning easier to manage. Edrington used both platforms together for seamless training and skill development. They reached 85% learner engagement in the first year. The number of mandatory courses delivered doubled. Employees enrolled in 28,000 courses since the launch. The solution saved many hours by automating learning tasks.
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Cybba’s onsite engagement solution helped Mrs. Fields Famous Brands International boost conversions from seasonal customers. The company used onsite engagement... technology to re-engage users who abandoned their carts without disrupting their experience. The solution also offered tips to increase average order value. Mrs. Fields took advantage of holiday shopping peaks and managed lower seasonal traffic for better customer engagement. The partnership with Pepperjam and Cybba led to results that exceeded expectations.
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Fastly helped Gourmet Gift Baskets improve website speed and deliver a better online shopping experience. The company faced high traffic... and needed fast, personalized pages for customers. Fastly's Delivery, Image Optimizer, and Professional Services made the site faster and more reliable. The solution allowed for quick cache purges and better Core Web Vitals scores. During holiday seasons, Fastly support helped manage triple the usual traffic without issues.
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Harney & Sons used Refersion to improve their affiliate marketing program. They wanted to track affiliate sales and manage partnerships... better. Refersion helped them automate tracking and payouts. The company saw smoother operations and better results from their affiliate program. Harney & Sons found the platform easy to use and reliable for their needs.
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Paylocity helped Hissho Sushi automate HR and payroll for 350+ employees. The company switched to Paylocity to handle rapid growth... and a remote workforce. Geofencing and mobile time tracking replaced paper-based processes. Payroll processing time dropped from two days to less than half a day. Hissho Sushi saw cost savings and 100% adoption of the new system.
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IceWarp helped Madeta a. s. improve internal communications and stability. The Czech company started using IceWarp in 2010. Over 12...years, they upgraded to the latest Epos version. The long-term partnership led to better communication and efficiency. The IT manager at Madeta a.s. shares their positive experience with IceWarp's email and collaboration platform.
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Payfacile helps Lighty® sell healthy food boxes online. Lighty® wanted a flexible way to manage subscriptions for their customers. With... Payfacile, they set up an easy subscription system that lets customers join or leave anytime. The setup was fast, taking only one day. Lighty® values the simple interface and helpful support from Payfacile.
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Bob Evans Farms used InMarket to promote their new Mashed Cauliflower side dish. The goal was to increase awareness and... sales in grocery stores. They used immersive creative ads and targeted shoppers with mobile ads at key moments. The campaign drove record engagement and won several industry awards. Bob Evans Farms saw increased awareness and strong campaign results.
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Powtoon helps Nestlé create branded training videos quickly. The team replaced long documents with short, engaging videos. They made over... 2,000 videos and trained more than 650 colleagues. Engagement increased by 16%. Powtoon’s templates and branding tools made it easy to keep content on-brand. Employees now ask how to make their own videos.
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Nutshell CRM helped Caffè Umbria organize customer data and improve team collaboration. Before, the team had no shared database and... tracked leads individually. With Nutshell, they now manage all customer information in one place. The team finds the CRM easy and fun to use. Nutshell Maps helps track buyers around the globe. The CRM fits Caffè Umbria’s culture and supports their sales process without changing how they do business.
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Ringostat's IVR system helped OptiFeed, a Polish horse feed company, save up to 1 working hour per day. OptiFeed needed a... better way to handle many long customer calls about animal diets. With Ringostat, calls are routed quickly to the right specialist using IVR. Missed calls are tracked and returned fast. The owner says automation improved efficiency and customer service. OptiFeed values Ringostat's quick support and professional approach.
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A bakery-cafe chain used Google Cloud Platform to improve its loyalty program. The company wanted to make its rewards program... better for customers. ZS helped by building a cloud-based solution. This made the loyalty program faster and easier to use. The new system helped the chain give customers more personalized offers.
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Yext helped Marston's, a major UK restaurant brand, boost site search volume by 260%. The company saw a 330% increase... in on-site clickthrough rate. Marston's used Yext Location Listings and Knowledge Graph to manage data for 1,000 locations. Yext Site Search gave guests fast, direct answers and improved content strategy. Yext Reputation Management let Marston's monitor and respond to feedback at scale.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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Conductor Website Monitoring helped Danone save hundreds of thousands of Euros. Danone replaced a costly in-house website monitoring tool with... Conductor. The new solution let them monitor over 600 websites and 1.5 million URLs. Danone integrated Conductor data into their global marketing portal. The switch freed up budgets and saved hours of manual work each month. Automation and easy onboarding made the transition fast and effective.
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Choozle helped a health food brand boost online sales with a full-funnel digital advertising campaign. The brand used connected TV,... desktop, and mobile targeting to reach shoppers at every stage. Retargeting kept the brand in front of website visitors. The campaign achieved a 92% video completion rate on connected TV. Retargeting strategies delivered a 1.64x return on ad spend.
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Rossum and Coupa helped Deliveroo automate invoice processing across 11 countries. Deliveroo cut HOP invoice processing time from 15 minutes... to 45 seconds. Efficiency increased 23 times, with 97.6% data extraction accuracy. Over 500 users adopted the new system daily. The solution improved governance and reporting for procurement and finance teams.
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Yummly used AppSamurai to grow its recipe app. The app uses machine learning to suggest recipes based on ingredients users... have. Yummly personalizes results, filters for allergies, and helps users save time. Social features let users share recipes and invite friends. Integration with Instacart lets users order ingredients fast. Yummly reached over 20 million users and built a strong advertising platform.
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Bedrock Analytics helped Prosperity Organics, maker of Melt plant-based butter, grow in the natural and organic food market. Prosperity Organics faced... challenges breaking into big retail chains and handling complex retail data. Bedrock Analytics provided data analytics tools to help them compete with larger brands and win more shelf space. The solution enabled Prosperity Organics to open new retail channels and expand their market presence.
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ThinkSurvey helped New Norm Foods validate their plant-based milk products in India. New Norm Foods needed to know if people... wanted plant-based dairy and who would buy it. ThinkSurvey used their audience panel to collect real data from urban consumers. The research showed strong demand and helped New Norm Foods set the right price and product position. With this data, New Norm Foods launched a café to test their products and connect with customers.
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Brown Brothers wanted to improve awareness and sales for their Prosecco and fruity wines. They needed to adapt to cookieless... targeting and keep customers engaged. Working with Hatched and Nexxen, they used the Nexxen Data Platform and Hatched ID to manage and use their first-party data. This helped them reach new high-value audiences and run a successful promotion. The campaign was their most successful engagement and on-pack promotion.
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1CRM Professional Edition helped Hill Street Marketing manage sales, order processing, invoicing, and email blasts across four time zones. The team switched... from another CRM to 1CRM for its flexibility and cost-effectiveness. 1CRM enabled quick access to customer communications, better business organization, and easy integration with other products. The company customized 1CRM to fit their needs and now manages products in over 5,000 stores. Staff found 1CRM easy to use and efficient for daily business tasks.
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Bluedot geolocation helped Dunkin' launch a frictionless drive-thru. Customers place mobile orders and go straight to the pick up window.... Dunkin' cut wait times and improved drive-thru speed. The solution was easy to deploy and scale. Order sequencing made operations more efficient. Dunkin' accelerated its mobile initiatives with this technology.
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Juphy AI helped Amparo Repostería improve customer engagement and sales in their baking supply business. Customers faced confusion and cart... abandonment due to too many product choices. Juphy AI used smart product recommendations and automated support to guide shoppers and answer questions. In 4 months, Juphy AI managed 675 customer interactions and delivered 284 personalized recommendations, resulting in 3 direct sales in the first week. The solution also saved over 52 hours of manual support time and improved customer satisfaction with 24/7 assistance.
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DaVinci integrated with Dynamics 365 at Coca-Cola South Africa Contact Center. The center needed to improve call handling, email management,... and order capture. DaVinci unified Genesis telephony and Dynamics 365, giving agents a single interface. Agents answered 95% of calls within 20 seconds, surpassing SLA targets. The solution improved efficiency and customer satisfaction, setting a model for expansion across Africa.
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Cybba’s onsite engagement solution helped Mrs. Fields Famous Brands International boost conversions from seasonal customers. The company used onsite engagement... technology to re-engage users who abandoned their carts without disrupting their experience. The solution also offered tips to increase average order value. Mrs. Fields took advantage of holiday shopping peaks and managed lower seasonal traffic for better customer engagement. The partnership with Pepperjam and Cybba led to results that exceeded expectations.
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