Structured Solutions Inc.
- Information Technology And Services
- Small
USA
Dr. Explain replaced multiple tools for Structured Solutions Inc. The company used to create help manuals with PDFs, Word docs,...and CHM files. With Dr.Explain, they now publish online help manuals from a single source. This improved their website's search engine ranking. They also saw fewer support calls about product features. The user experience of their documentation improved.
Xpand IT
- Information Technology And Services
- Medium
Lisbon, Portugal
Xpand IT used Atlassian Marketplace to launch apps like Xporter for Jira and Xray for Jira. The company grew app... revenue from $30K to $1M in 18 months. Xpand IT focused on customer feedback and reviews to improve its products. The Marketplace platform helped Xpand IT reach global customers and scale quickly. Big brands like Airbus and Nike now use their apps.
Workpro
- Information Technology And Services
- Small
Edinburgh, UK
Syniti's data matching solution helped Workpro improve address and company data matching for a UK government client. The solution integrated... with Workpro's case management platform, enabling fast, accurate matching of Companies House data against case records. Users can now find connections and patterns that would have taken weeks to identify manually. The process runs overnight, saving significant time and effort. The scoring matrix lets users quickly assess match quality and uncover hidden links.
AppStorm
- Information Technology And Services
- Small
CintaNotes offers a fast and user-friendly note management tool. AppStorm highlights its excellent interface and features. The tag-based approach makes... organizing notes easy. The app stands out for its speed and design. Users find its functionality just right for daily use.
Fusion3
- Information Technology And Services
- Small
USA
Fusion3 helps retailers prepare for disasters using ServiceNow. The company uses ServiceNow to support retail clients during emergencies. ServiceNow enables... Fusion3 to deliver IT service management quickly. Retailers can respond to disasters faster and keep operations running. Fusion3 relies on ServiceNow for reliable disaster response solutions.
Wipro and NASSCOM
- Information Technology And Services
- Very Large
EdCast helped Wipro and NASSCOM launch the FutureSkills platform. The goal was to upskill IT professionals in India. EdCast provided... a learning experience platform for digital skills. Over 2 million users accessed the platform. The project supported large-scale workforce transformation in the IT sector.
Knowledge Management in Action in Other Industries
Insperity
- Professional Services
- Large
Houston, USA
Bloomfire helped Insperity centralize knowledge for 3,900 users across 60+ offices. Employees now answer 400% more questions through peer collaboration,... not just a small content team. The platform enables fast content updates, reducing time from days to minutes. Insperity saw over 280,000 contribution views per quarter. Bloomfire broke down departmental silos and improved knowledge sharing company-wide.
Vistaprint Corporate Solutions adopted Nuclino to support their fast-growing ProShop team. The team expanded from 3 developers to over 7... squads across 3 time zones. Nuclino enabled easy collaborative documentation, reducing meetings and code re-work. The platform became a central resource for sharing documents, diagrams, and videos. This led to faster development and improved productivity.
SkyPrep LMS helped Little Kickers with online training. The platform made it easier to deliver training to their team. Little... Kickers used SkyPrep for compliance and employee training. The solution improved their training process. The case shows how SkyPrep supports training for growing organizations.
OpenCS used XWiki to build their website and create a customer community area. They set up a technical wiki and... a music blog to engage customers and prospects. The wiki helps users learn about OpenCS products and share integration ideas. Customers can contribute their own experiences to the wiki. The community area improves communication between OpenCS and its stakeholders. This approach helps OpenCS understand customer needs and provide better service.
Gray Somerville used an intrapreneurial approach to drive major change at his company. He launched a new product line that... became a multi-million dollar revenue stream in under two years. His efforts led to a 220% increase in his salary and helped his organization grow by 20%. He later developed a structured intrapreneurship system, which inspired the creation of LaunchPath. This story shows how intrapreneurship can create big results for both individuals and companies.
Texas Christian University used PageUp to improve its hiring process. The university faced long, outdated applications and low ROI from... job boards. PageUp helped TCU build a new careers site and streamline applications. Automated emails recovered incomplete applications and improved candidate engagement. Most hires now come from the careers site, not job boards. The HR team can update job postings quickly and track diversity metrics. Department leaders gave positive feedback on candidate quality and process improvements.
Document360 helped Université d'Ajman cut IT support calls by 30%. The university needed a 24/7 knowledge base for students and... faculty. Their old system was hard to use and lacked features. With Document360, they built an easy-to-use, searchable knowledge base. Students and staff now find answers faster. Analytics from Document360 show key usage trends.
Oliver v5 helped Wantirna College automate overdue notices, saving staff hours each term. Integration with Compass SSO and SCIS made... access and cataloguing easy for students and teachers. The library saw improved resource tracking and easier reservations. Staff praised Softlink's support and training. Students now find and reserve books faster, boosting engagement and returns.
Spekit helped Scholastic cut onboarding time by 67%, reducing ramp from six weeks to two. Teams found answers 60% faster,... with content discovery improving by 69%. 92% of users adopted Spekit within 48 hours. Peer and manager questions dropped by 65%. AI Sidekick enabled natural language search and real-time coaching. Knowledge became easy to find, boosting confidence and efficiency.
The Knowledge Management Blueprint for Better Selection Decisions in Manufacturing
Superior Lithographics
- Manufacturing
- Small
Los Angeles, USA
Superior Lithographics used Zavanta SOP software to replace paper binders for policies and procedures. The company needed a better way... to manage documents and support lean manufacturing. Zavanta helped them standardize processes and improve quality control. Audits became easier because all documents were online and up to date. The team now tracks quality metrics and investigates complaints to improve procedures. Over 300 process documents are managed in Zavanta, supporting continuous improvement.
Multimillion-dollar manufacturing company
- Manufacturing
- Large
ScreenSteps helped a large manufacturing company achieve 99% Salesforce adoption after two failed CRM rollouts. The company used the ScreenSteps... knowledge ops platform and Find & Follow training to standardize sales processes. Sales reps learned through interactive guides, real-life practice, and virtual courses. Training time was reduced by a full day, and ongoing live support was no longer needed. The company reached full productivity immediately after launch, saving time and money.
Leading building materials company
- Manufacturing
- Medium
Beyondintranet delivered Power BI sales dashboards to a leading building materials company. The client needed better data management and visualization... for their sales data. Beyondintranet analyzed legacy data sources and built custom Power BI reports. The dashboards tracked sales by region, item, team performance, and top customers. The company gained accurate reporting, improved productivity, and a 360-degree view of business performance.
Screencastify helped Revfluence improve customer onboarding by replacing screenshots with concise tutorial videos. The customer success team used screencasts to... explain the platform and new features, making instructions clearer and reducing confusion. This led to better customer understanding and stronger relationships. Employee productivity increased as less time was spent on lengthy instructions. Revfluence now uses a library of screencasts for ongoing support and communication.
Playground XYZ
- Marketing And Advertising
- Medium
Sydney, Australia
Kipwise helped Playground XYZ, a global ad-tech company, improve team engagement in knowledge sharing. Their old wiki solution failed because... it did not integrate well with Slack, leading to low usage. Kipwise offered seamless Slack integration, making it easy to save and retrieve information. Smart features encouraged team members to contribute and search before asking questions. Managers could quickly answer questions using Kipwise, helping build a strong knowledge-sharing culture.
Meribook helped Jazzy Marketing solve problems with project and knowledge management. The team struggled with other project management tools and... old ways of working. They built Meribook as a simple knowledge management solution. The product made it easier to organize and store information. After using Meribook, Jazzy Marketing became more confident in their business. Meribook changed how they work and helped them grow online.
Liverpool City Council
- Government Administration
- Large
livepro helped Liverpool City Council cut new agent onboarding from 26 weeks to 4 weeks. The council replaced a paper... manual with a single, searchable knowledge base. Staff now resolve customer calls faster and more accurately. Customer service quality, speed, and consistency improved. Staff satisfaction and engagement increased with livepro's knowledge management system.
Violet Township (Fairfield County) OH
- Government Administration
- Small
NovoGov helped Violet Township's small road department move from handwritten notes and spreadsheets to a tablet-based system. Staff now track... labor, materials, and equipment in real time. The department gained full work histories and better reporting for budgeting. Coordination improved with clear data and affordable pricing. Onboarding support was responsive and helpful.
A large cheese manufacturer
- Food & Beverages
- Large
Rockwell Automation helped a large cheese manufacturer automate a new greenfield plant. The project faced tight deadlines, supply chain issues,... and complex documentation. Tri Tech Automation used Rockwell's integrated architecture, including motor control centers and controllers, to unify process and power systems. Operators gained real-time data insights and improved sustainability by reducing water and energy use. The plant started on time and now produces cheese at full capacity.
NeuroTags Anti-Counterfeiting and Loyalty Solution helps Bio German Nutrition fight fake supplements in India. The company faced a market where... 60-70% of dietary supplements were counterfeit. They used AI-backed tags from NeuroTags to let buyers check product authenticity with their phones. No app is needed, making it easy for customers. Buyers also earn loyalty points by scanning tags, boosting customer retention.
Recent adoption and success with Knowledge Management software in Apparel And Fashion
FOB Direct Ltd
- Apparel & Fashion
- Small
Auckland, New Zealand
XSOL helped FOB Direct Ltd, a New Zealand clothing importer, automate its business processes. The company gained real-time management of... contract margins and 100% supply chain visibility. XSOL's system improved accuracy and made it easy to manage exceptions. Staff now follow consistent processes, and management can monitor operations minute by minute. FOB Direct links its China office and shipping agent for seamless collaboration.
Cegid Retail helped Salomon improve customer experience and store efficiency. The mPos solution enabled faster service and reduced wait times,... with 90% of sales in the Paris store now using Tap to Pay. In Lyon, mobile transactions rose from 44% to 70% after optimizing the system. Employees found the app easy to use, saving time and boosting productivity. The solution also supports personalized service by tracking customer purchase history.
Driving ROI and results: Understanding the Impact of Knowledge Management in Automotive
AAA Northeast
- Automotive
- Large
Providence, USA
Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.
Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.
OceanX
- Non Profit Organization Management
- Medium
Signiant Media Shuttle helped OceanX solve slow, unreliable large file transfers. OceanX struggled with sending terabytes of rare ocean footage... to global partners. Failed uploads and shipping hard drives caused costly delays. With Media Shuttle, OceanX now transfers huge files quickly and securely. The checkpoint restart feature prevents data loss from network drops. OceanX saves time, avoids shipping costs, and delivers content to partners and scientists worldwide.
The Knowledge Management Blueprint for Better Selection Decisions in Insurance
BGL Group
- Insurance
- Large
Peterborough, UK
KMS Lighthouse helped BGL Group, a leading UK insurance provider, improve customer service and knowledge management. BGL Group needed a... better way to organize documents and ensure accurate information for call center agents. The Lighthouse platform enabled real-time search, decision trees, and content sharing for over 3,000 employees. Employee productivity increased by 150%. The solution made work easier for call center staff and improved customer experience.
Tettra helped Basis 365 Accounting replace a long, hard-to-update PDF with a searchable knowledge base. The team now quickly finds... standard operating procedures and customer information. Tettra’s Slack and Loom integrations made sharing updates and tutorials easy. Employees save time and answer questions faster. The company built a culture of self-service and efficiency using Tettra.
Driving ROI and results: Understanding the Impact of Knowledge Management in Retail
Designer Shoe Warehouse (DSW)
- Retail
- Very Large
Shelf helped Designer Shoe Warehouse (DSW) cut average handle time by 7. 8% in one year. The knowledge management platform...made it easier for 500 support associates to find answers fast. DSW saved the equivalent of 39 full-time agents, or $780,000 per year. Customer satisfaction scores improved for both voice and written channels. Trainers now use Shelf to keep content consistent and speed up new hire training.
The Latest Knowledge Management Deployments delivering value in Telecommunications
Bell Canada
- Telecommunications
- Very Large
Montreal, Canada
Bell Canada used ProProfs Quiz Maker to solve training access issues for their large, distributed workforce. Many trainees could not... access the company network, making it hard to share training quizzes. ProProfs allowed trainers to easily create and distribute quizzes by sharing direct links. Trainers now access quiz results in real time, saving time on manual reporting. The solution is flexible and supports seamless collaboration.
USU IT Asset Management helped Akbank automate software license discovery across 8,500 servers. Before, Akbank used manual tools and struggled... with complex license metrics. The new solution gave full visibility into license usage and reporting. Akbank now runs regular budget control and compliance reports in a few clicks. The IT team can also integrate other applications easily. Audit risks and compliance surprises are no longer a concern.
ADP could not see a full view of each client. Gainsight gave ADP more visibility into customer relationships. This helped... ADP understand clients better. ADP can now reach more customers. Gainsight made it easier for ADP to manage customer data. ADP plans to expand its client base using Gainsight.
Recent adoption and success with Knowledge Management software in Hospitality
A global hospitality company
- Hospitality
- Very Large
Guru helped a global hospitality company simplify support and improve team performance. The company used Guru’s AI-powered knowledge management to... enhance global support. This led to better operational efficiency. Teams accessed information faster and worked more productively. Guru’s platform made it easier to manage knowledge across locations.
The Latest Knowledge Management Deployments delivering value in Construction
assmann gruppe
- Construction
- Medium
harmon. ie helped assmann gruppe manage thousands of construction project files and emails. The integration with Microsoft Teams and Outlook...made it easy to save, organize, and find documents. Metadata automation improved file consistency and compliance. Project teams now collaborate faster and avoid version errors. harmon.ie supports off-site work and large file handling for blueprints and technical specs.
KnowledgeHound helped Whirlpool break down information silos and make smarter decisions faster. Whirlpool's consumer insights team needed a way to... connect business partners to research data across regions. Google Drive did not work for sharing raw survey data and videos. KnowledgeHound provided a user-friendly platform for data-driven search and visualization. Over 600 users registered, with more than 50% repeat usage and 250+ average monthly searches. Stakeholders can now quickly find answers and collaborate better using KnowledgeHound.
Recent adoption and success with Knowledge Management software in Pharmaceuticals
Laboratoires Ortis
- Pharmaceuticals
- Medium
Elium helped Laboratoires Ortis centralise knowledge and boost collaboration for 125 employees. Ortis needed a knowledge management platform to share... market intelligence and reduce information silos. Elium provided easy access to key documents, improved communication, and structured knowledge spaces. Results included faster access to documents, higher efficiency, and increased autonomy for staff. The platform inspired better business understanding and proactive knowledge sharing.
The Knowledge Management Blueprint for Better Selection Decisions in Legal Services
Interlaw
- Legal Services
Calls9 helped Interlaw build custom digital solutions. These tools make it easy for clients to connect with expert lawyers worldwide.... The solutions also help Interlaw market their services better. Collaboration across the firm improved. The digital platform is scalable and fits Interlaw’s needs.
Notion AI helped Heidi, a fast-growing health tech company, expand to 150+ countries in one year. Heidi used Notion to... create a single source of truth, making knowledge easy to find and share. Automated workflows and custom agents saved over 260 hours each month. The team moved from idea to prototype in less than 24 hours. Notion turned documentation into a key advantage for global scaling.
Driving ROI and results: Understanding the Impact of Knowledge Management in Consumer Electronics
VanMoof
- Consumer Electronics
Slite helped VanMoof centralize team knowledge for their fast-growing, global team. VanMoof moved from five different tools to one platform,... making it easier for 1000+ employees to find information. The company adopted Slite quickly, with 70% of the team using it within two months. Slack integration and user-friendly features made onboarding simple. VanMoof now supports international growth with easy access to shared knowledge.
Recent adoption and success with Knowledge Management software in Financial Services
WEX
- Financial Services
- Large
Portland, USA
UiPath Autopilot helped WEX save $2. 7 million and 70,000 labor hours each year. WEX used automation to handle payment...card workflows and claims processing. This reduced manual work and let agents focus on customer engagement. Intelligent document processing made data review faster. WEX plans to expand automation into HR and legal tasks.
ReturnPro
- Transportation/Trucking/Railroad
- Large
USA
Way We Do helped ReturnPro, a logistics company with 1,000+ employees, standardize compliance and eliminate security risks. The company replaced... a fragmented, manual system with Way We Do, automating user provisioning and document assignment. This change saved ReturnPro the workload of more than one full-time employee. Reporting features gave management instant insight into compliance status. The platform created a secure, unified process for onboarding and training.
The Latest Knowledge Management Deployments delivering value in Internet
Fiverr.com
- Internet
- Large
Fiverr. com is a digital platform for freelance services. The case study explores how gig work fits best with single-task...jobs, like writing business plans. A key challenge is the lack of health benefits for freelancers compared to traditional employees. The study suggests creating new systems for managing freelancer benefits. Focusing on freelancer benefits could help Fiverr.com stand out in the global online market.
