Success Stories | Customer Results & Use Cases in the Utilities

Genesis Energy Limited used Agility CMS to solve stability and security issues with their old website. Their marketing team struggled... with a technical, unfriendly CMS before switching. Agility CMS gave them a simple, intuitive content editing experience. The onboarding process was smooth, with strong support from Agility. Genesis now benefits from faster website speed, better SEO, and a more scalable, secure platform.
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Capstone Infrastructure used Advantage CSP to modernize its digital platform. The company improved site speed and made information easier to... find. Capstone refreshed its brand and organized content for different audiences. The new platform helped Capstone market projects better. It also reduced the time needed to create and share content online.
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ActiveDocs helps Hitachi ABB Power Grids automate tender document creation for 36,000 users in over 100 countries. The solution integrates... with Salesforce, pulling data from global sources and applying business rules for accuracy. Local teams now manage templates directly, reducing IT dependency and speeding up updates. Approval workflows and customizable features ensure high-quality, compliant documents. Centralized automation streamlines the customer journey and supports complex, specialized content needs.
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EDP used CoreMedia Experience Platform to boost solar lead generation. They wanted to double online conversions for their solar products.... Many visitors left before finishing a quote, so EDP needed better personalization and user insights. CoreMedia helped EDP segment users, recover abandoned leads, and personalize journeys. EDP achieved a 120% increase in conversions, surpassing their target.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Laserfiche Cloud helped Metropolitan St. Louis Sewer District (MSD) digitize records and improve remote collaboration. MSD used Laserfiche Direct Share... to securely share documents with staff and external users. The solution made it easier to find and manage files, saving staff many hours. MSD quickly adapted to remote work during the COVID-19 pandemic. Legal teams now share case files securely and track access. MSD also launched a public portal for citizens to access key documents online.
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Con Edison used Sitecore Experience Platform to connect legacy systems and deliver a personalized digital experience. They integrated their mobile... app and website, enabling efficient campaigns and self-service for customers. Engagement grew to an average of 477,000 interactions per week on personalized charts. Customer satisfaction rose, with NPS increasing by 10.3 points to +46.3. The project saved over $1 million since 2017 and retained nearly 95% of Rate Pilot Program customers.
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Con Edison used Sitecore Experience Platform to connect legacy systems and deliver a personalized digital experience. They integrated their mobile... app and website, enabling efficient campaigns and self-service for customers. Engagement grew to an average of 477,000 interactions per week on personalized charts. Customer satisfaction rose, with NPS increasing by 10.3 points to +46.3. The project saved over $1 million since 2017 and retained nearly 95% of Rate Pilot Program customers.
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Uludağ Electricity used Iron Mountain Insight Content Management to digitise its paper-heavy processes. The company automated document management to meet... regulatory and customer needs. This reduced paper use, cut costs, and improved sustainability. Employees now find documents faster and spend less time searching. Uludağ Electricity also won an award for its recycling program. The digital platform supports secure, efficient workflows and compliance.
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Lasernet by Formpipe helped ees Holland, a Dutch consultancy, improve document management for public utility clients. Before Lasernet, ees Holland... relied on third-party developers to change document templates, which slowed processes and increased costs. With Lasernet, ees Holland gained full control over document design, saving time and money. The solution also ensured brand consistency and allowed quick updates to invoices and other documents. This change helped ees Holland better serve its utility customers and comply with Dutch regulations.
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Lasernet by Formpipe helped ees Holland, a Dutch consultancy, improve document management for public utility clients. Before Lasernet, ees Holland... relied on third-party developers to change document templates, which slowed processes and increased costs. With Lasernet, ees Holland gained full control over document design, saving time and money. The solution also ensured brand consistency and allowed quick updates to invoices and other documents. This change helped ees Holland better serve its utility customers and comply with Dutch regulations.
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Caruna, an electricity distribution company, used M-Files to build an intelligent information management system. The company wanted to invest in... digital services and improve how it manages information. M-Files helped Caruna develop a smarter way to handle documents and data. This made their information management more efficient and secure. Caruna now benefits from better digital workflows and improved compliance.
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Sureserve Group used ManageEngine to meet legal compliance and improve IT operations. The company faced challenges with outdated IT tools... and network vulnerabilities. ManageEngine helped Sureserve Group manage assets, automate device management, and quickly resolve IT issues. The group now remediates vulnerabilities faster and manages IT assets more efficiently. Sureserve Group values ManageEngine’s support and product flexibility.
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CEMC used LiveTiles to build a new intranet in just a week. The platform let them create a dashboard with... OneDrive, news, video, and search. Employees now start their day on this dashboard, making it easy to find resources and company updates. The new user experience boosted communication and collaboration across departments. CEMC’s IT team used no-code tools to quickly meet business needs and drive user adoption.
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MadCap Create and Syndicate helped a global robotics manufacturer in the logistics industry solve major content maintenance problems. The company struggled... with outdated training materials, version control issues, and translation challenges. MadCap Software centralized their content, improved security, and made updates easier. The team now spends less time on maintenance and more on creating impactful learning content. This shift supports better employee training and protects proprietary technology.
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Delta Electricity used Objective ECM to manage all corporate information in one place. Staff at head office and remote power... stations now work together more easily. The solution helps Delta comply with state laws and improves business processes. Delta saw better collaboration, higher efficiency, and stronger risk management. The system supports sharing knowledge and managing engineering drawings securely.
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ENGIE wanted to modernize its IT landscape to better support employees and customers. The company replaced SAP with Salesforce Sales... Cloud, Service Cloud, and Marketing Cloud, with help from Cobra CRM. This change created a single, unified view of each customer. ENGIE's team used agile methods and kept control of the rollout, with Cobra CRM providing extra Salesforce specialists. The new system made customer processes more accessible and user-friendly, supporting ENGIE’s energy transition goals.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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OutSystems helped SUEZ launch SludgeAdvanced, a SaaS solution for wastewater sludge traceability, in just five months. SUEZ used OutSystems to... speed up development and deliver a customer-facing web portal and reporting platform. The solution supports compliance and transparency for municipalities and industrial clients. SludgeAdvanced uses blockchain to secure the value chain and meets strict French regulatory requirements. The platform helps turn waste into agricultural fertilizer, reducing chemical use and CO2 emissions.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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SuperOffice CRM helped GGEW improve contract management and reduce customer churn. Automated reminders ensure sales teams extend contracts on time.... The platform tracks competitor contracts, helping GGEW win back lost customers and acquire new ones. Dashboards give management a clear view of sales opportunities and margins. GGEW now sells more to existing customers and keeps better customer insights.
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Anthill helped Senergy Direct automate sales and lead management. Senergy Direct used Anthill to connect marketing channels and get instant... sales enquiries. Automated workflows notify staff and qualify leads fast. Campaign attribution data shows which marketing channels work best. Automated SMS messages improve customer touchpoints. Senergy Direct saw faster response times and better ROI.
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AboitizPower used Zendesk to fix fragmented customer service and outdated manual processes. In just six months, Zendesk helped save over... 300 hours each month by automating ticketing and reporting. Agents now handle 103,000 monthly tickets and 50,000 calls with faster response times. Zendesk's reporting and automation improved SLA management and gave full visibility into customer interactions. Customer feedback is now linked to tickets, helping AboitizPower improve service quality.
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AboitizPower used Zendesk to fix fragmented customer service and outdated manual processes. In just six months, Zendesk helped save over... 300 hours each month by automating ticketing and reporting. Agents now handle 103,000 monthly tickets and 50,000 calls with faster response times. Zendesk's reporting and automation improved SLA management and gave full visibility into customer interactions. Customer feedback is now linked to tickets, helping AboitizPower improve service quality.
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TeamViewer Tensor helped BKW, a Swiss energy and infrastructure group, centralize its corporate IT. BKW needed secure, scalable remote support... for over 5,000 workplaces across 327 locations. TeamViewer Tensor provided granular access control and met strict IT security standards. The rollout was smooth, and employees reported high satisfaction. BKW's IT is now ready for future growth with improved cybersecurity and efficient support.
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Kraken Technologies uses Sentry to monitor a massive Python monolith with over five million lines of code. Their team of... 500+ developers deploys up to 200 releases daily. Sentry helps them quickly detect, triage, and resolve errors, supporting a 'you build it, you run it' culture. Integration with GitHub and Slack ensures the right developer is alerted fast. Sentry also aids in onboarding new developers and reducing technical debt.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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DocKIT helped NRG Gladstone Power Station migrate 24GB of legacy data to SharePoint 2010. The utility needed to move documents... and metadata from a database and spreadsheets into a modern system. DocKIT enabled easy metadata export, document set creation, and pre-migration error tracking. The technical team quickly addressed feature requests. NRG Gladstone completed a smooth migration using DocKIT’s flexible tools.
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Yext helped La Poste automate updates for 35,000 contact points, including post offices and pickup locations. This led to 550... million Google views and a 53% increase in clicks for directions. La Poste saved over 1 million work hours per month by using Yext's platform. Customer satisfaction rose by 11.5% in one year. The solution improved local SEO and made information easier to find online.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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HR Cloud Onboard helped Osmose Utilities Services, Inc. cut onboarding costs by 60%. The company struggled with slow, error-prone onboarding... for field employees, sometimes taking up to two hours per hire. HR Cloud automated the process, saving time and improving data accuracy. The solution also helped Osmose meet compliance requirements for I-9 and E-Verify. HR staff now monitor onboarding more easily and support hiring managers with less manual effort.
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Miro helped Centrica speed up product delivery by unifying technical diagramming, prototyping, and cost calculation in one platform. Centrica replaced fragmented... tools with Miro, enabling faster decision making and real-time collaboration. The team reduced pressure on field engineers by 2% and now supports 35% of boiler types with a new self-service platform. Miro’s AWS integration allowed for quick prototyping and transparent cost tracking. Nearly 3,000 Centrica users now rely on Miro for project planning and agile management.
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Fellow Digitals helped EnviroWater Group connect 14 companies across 15 countries with a single intranet. The new platform offers a... news hub, information center, event overview, and people directory. Employees now share knowledge and network easily across borders. The solution improved transparency and helped experts find each other quickly. The group now uses synergies and advances projects together.
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Stackfield helped Regionalwerke AG Baden manage over 150 projects across teams. The company replaced email and phone with a central... platform for project management and communication. Custom fields, labels, and user roles made it easy to involve both internal staff and external partners. Management gained better transparency and reporting with Stackfield's filter and export features. The platform's simple interface required little training and improved collaboration company-wide.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Aira used CloudTalk to unify sales, support, and installation teams. They replaced siloed systems with one platform for all customer... calls. CloudTalk automated ticketing and synced with their CRM. This gave Aira 100% visibility on inbound calls and 3x faster follow-up. The result was fewer missed calls and a better customer experience during rapid growth.
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VMware Cloud on AWS helped Publiacqua build a disaster recovery service. The Italian utility operator needed a secure, cloud-based solution... to protect sensitive data and meet GDPR rules. Publiacqua used VMware to extend its on-premises systems into a hybrid cloud. This improved security, cut costs, and let staff focus on new projects instead of daily operations. The company now has better IT continuity and reliability.
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Vattenfall used Deepdesk’s AI-powered Agent Assist to shift customer service from voice to WhatsApp chat. They increased WhatsApp inquiries from... 10% to 50% in one year, a 500% jump. Agents handled more chats per hour, rising from eight to ten. Customer and employee satisfaction improved, with a Net Promoter Score of +40 in 2021. Deepdesk’s features helped agents answer faster and more consistently, especially during busy times.
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ENGIE Solutions uses Vocalcom Hermes to manage 450,000 customer interactions each year. The solution supports both internal and external contact... centers for technical emergencies in refrigeration and cooling. ENGIE Solutions achieved a 97% service quality rating and intervention times of less than 2 hours. The omnichannel platform gives full autonomy over call flows, IVR, and real-time reporting. The cloud-based system ensures flexibility and 24/7 service for critical tasks.
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NT Power upgraded its legacy phone system to the ice Contact Center. The new platform enabled 24/7 self-service for payments,... meter readings, and account inquiries. NT Power improved compliance reporting with advanced call tagging and clear separation of regulated calls. The company reduced wait times and increased customer satisfaction. Consistent vendor support helped NT Power maintain reliable service for over 20 years.
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Mega used Nixxis Contact Suite to improve call center productivity. The company achieved a 96% agent occupancy rate and an... 87% first call resolution rate. Agent turnover dropped by 25%. Mega can now offer energy at prices 8–10% lower than large competitors. The solution integrated quickly with their custom tools and helped reduce staff turnover.
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Eckoh’s ChatGuard let a major US utility company take secure payments in live web chat. Before, agents had to send... customers to call centers for payments, causing frustration and lost sales. Now, agents handle full transactions in one chat session. This improved efficiency and kept customers in their preferred channel. The solution removed friction and made payments easier for both agents and customers.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Calabrio ONE helped Greater Western Water quickly shift to remote work during the COVID-19 pandemic. The cloud-based platform enabled hybrid... working and improved compliance with PCI DSS regulations. Employees can now manage call recordings and compliance processes in-house, saving AU $2,000 per month by removing a third-party vendor. The solution supports 260,000 contact centre calls each year and delivers a 30-second average answer time. Calabrio ONE provides a scalable, flexible system for future growth and customer service needs.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Genesys Cloud CX helped Naturgy triple its Net Promoter Score from 21% to 60%. The company reduced its call abandonment... rate from 25% to 5%. 80% of customer inquiries are now answered within optimal response times. Naturgy unified its support channels and gained real-time visibility into customer interactions. Integration with Salesforce improved data control and service personalization. The platform enables Naturgy to respond quickly, even during emergencies.
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MobileFrame helped Aquila, Inc. , a large utilities provider, replace manual, paper-based processes for asset tracking and facility management. Aquila...deployed MobileFrame's mobile applications to automate work orders, inspections, and inventory tracking. The solution integrated with Archibus, eliminating double data entry and reducing errors. Aquila saw immediate gains in productivity and data accuracy for both field and office staff. The platform enabled fast deployment of new mobile apps without custom coding.
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Eversource Energy managed over 350 KPIs across multiple business units using Excel, leading to data silos and slow processes. They adopted Dimensional... Insight Platform to unify finance, reliability, safety, and sustainability data. Automated workflows replaced manual Excel tasks, saving time and freeing teams for analysis. Real-time dashboards and scorecards now support executive decision-making. The platform continues to expand, adding transactional data and self-service analytics.
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RIB iTWO helped Stromnetz Berlin GmbH improve planning and cost management for Berlin's electricity network. The company replaced scattered spreadsheets... with a unified project control system. This change made cost estimation more transparent and allowed better use of past project data. Integration with SAP ERP linked technical and commercial project data. The result was higher transparency, better coordination, and improved project quality.
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Board helped Gruppo Acea improve procurement planning. Acea needed better coordination between headquarters and its operating companies. Before Board, requests... were handled one at a time, causing delays and missed opportunities. With Board, Acea built a shared workflow for purchase planning and analytics. Now, teams can plan together, share data, and manage contracts more efficiently. The new process covers 3,200 orders and contracts worth €1.1 billion each year.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Splunk Enterprise and Splunk IT Service Intelligence help ENGIE Global Markets monitor their core trading application. The company needed a... real-time, centralized view to ensure system health and speed up troubleshooting. Splunk provided holistic visibility and adaptive thresholds, improving incident resolution and collaboration between teams. ENGIE Global Markets now resolves issues faster and prevents problems before they impact trading operations.
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CARTO helped Endesa speed up site planning and demand modeling. The team replaced slow, complex Excel models with easy-to-use location... intelligence tools. Business users now share insights faster and make better decisions. Endesa opened hundreds of service points in 8 Spanish cities. The company grew its market share using CARTO's geospatial analysis.
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Sureserve Group used ManageEngine to meet legal compliance and improve IT operations. The company faced challenges with outdated IT tools... and network vulnerabilities. ManageEngine helped Sureserve Group manage assets, automate device management, and quickly resolve IT issues. The group now remediates vulnerabilities faster and manages IT assets more efficiently. Sureserve Group values ManageEngine’s support and product flexibility.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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Splunk Enterprise and Splunk IT Service Intelligence help ENGIE Global Markets monitor their core trading application. The company needed a... real-time, centralized view to ensure system health and speed up troubleshooting. Splunk provided holistic visibility and adaptive thresholds, improving incident resolution and collaboration between teams. ENGIE Global Markets now resolves issues faster and prevents problems before they impact trading operations.
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Sureserve Group used ManageEngine to meet legal compliance and improve IT operations. The company faced challenges with outdated IT tools... and network vulnerabilities. ManageEngine helped Sureserve Group manage assets, automate device management, and quickly resolve IT issues. The group now remediates vulnerabilities faster and manages IT assets more efficiently. Sureserve Group values ManageEngine’s support and product flexibility.
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Sureserve Group used ManageEngine to meet legal compliance and improve IT operations. The company faced challenges with outdated IT tools... and network vulnerabilities. ManageEngine helped Sureserve Group manage assets, automate device management, and quickly resolve IT issues. The group now remediates vulnerabilities faster and manages IT assets more efficiently. Sureserve Group values ManageEngine’s support and product flexibility.
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Atlassian cloud helped smartOPTIMO eliminate 100% of server hosting and maintenance costs. The company migrated Jira and Confluence to the... cloud to fix frequent server failures and unlock new features. Employees now use single sign-on and enjoy faster, more secure access to tools. The migration was seamless, with positive feedback from both staff and customers. smartOPTIMO now benefits from improved collaboration and digitalization in the utilities sector.
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Atlassian cloud helped smartOPTIMO eliminate 100% of server hosting and maintenance costs. The company migrated Jira and Confluence to the... cloud to fix frequent server failures and unlock new features. Employees now use single sign-on and enjoy faster, more secure access to tools. The migration was seamless, with positive feedback from both staff and customers. smartOPTIMO now benefits from improved collaboration and digitalization in the utilities sector.
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AboitizPower used Zendesk to fix fragmented customer service and outdated manual processes. In just six months, Zendesk helped save over... 300 hours each month by automating ticketing and reporting. Agents now handle 103,000 monthly tickets and 50,000 calls with faster response times. Zendesk's reporting and automation improved SLA management and gave full visibility into customer interactions. Customer feedback is now linked to tickets, helping AboitizPower improve service quality.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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ScriptRunner helped Energie Südbayern automate IT tasks and reduce admin workload. The helpdesk team now handles routine requests without needing... high-level admin rights. ScriptRunner's central script management and easy interface save at least 100 hours for the IT team. Automated password reminders stopped helpdesk calls and cut ticket volume. The IT team can now focus on bigger projects, boosting job satisfaction and efficiency.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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GetResponse helped Gazuno connect marketing and sales using automation. Gazuno used marketing automation to track user actions and identify leads... ready for sales contact. The platform enabled quick creation of landing pages, webinars, and campaign ads. Gazuno set up 75 automation cycles, 39 tags, and 109 contact segments. This improved lead nurturing and shortened the purchase path.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Intelex Quality Management helped AltaLink, Alberta’s largest regulated transmission company, improve tracking of nonconformances and corrective actions. AltaLink gained real-time... KPI visibility with dashboards and reporting. The system streamlined document control and compliance tracking for government regulations. Intelex enabled better performance monitoring and ensured ISO 9001:2000 certification. AltaLink now operates with greater efficiency, transparency, and control.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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BiznusSoft helped PVPros, a solar maintenance company, unify field service and HR operations. PVPros faced fragmented workflows and struggled with... manual QuickBooks reconciliation. BiznusSoft delivered a cloud-based platform for scheduling, crew management, and payroll integration. Real-time dashboards improved crew visibility and reduced manual tasks. PVPros saw faster growth, fewer errors, and quick user adoption with BiznusSoft's support.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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CSOne helped 三井倉庫ロジスティクス株式会社 improve service quality for coffee machine installation and maintenance. The company used CSOne to manage after-sales service,... call center operations, and field repairs for home appliances and commercial equipment. By standardizing processes and centralizing parts procurement, they reduced fixed and variable costs. The system enabled better inventory management and streamlined installation work. Service operations became more efficient and consistent.
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American Electric Power used SharePlus to upgrade its SharePoint site for field teams. Before, only about 50 people used the... old site, which was limited to office access. Now, over 400 daily users access manuals, diagrams, and updates from anywhere on smart devices. The mobile app lets field staff get info even without connectivity. It also helps teams share photos, videos, and updates to solve problems faster.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Azuga helped Nolan Power Group track their fleet and monitor driver behavior. Before Azuga, they struggled to know where technicians... were and if they followed service rules. Azuga’s GPS fleet tracking and eLog features let them see vehicle locations and address unsafe driving. Within two months, speeding duration per 100 miles dropped. Nolan Power Group now relies on Azuga to keep their fleet safe and efficient.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Alation helped an Australian energy supplier break down data silos and improve data governance. The company migrated to the Databricks... Lakehouse Platform to make data easier to find and trust. Alation’s data catalog and governance tools reduced duplicative work and improved data quality. The solution enhanced collaboration and data literacy across the business. The company now uses real-time insights to plan smarter energy grids and reduce operational costs.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Fulcrum helped Owen Electric Cooperative cut pole inspection times by 75%. The utility faced a surge in pole attachment requests,... overwhelming manual processes and risking missed federal deadlines. Fulcrum's customizable mobile apps unified workflows, reducing setup time by 98% and enabling a 10-17x increase in inspections without adding staff. Engineers now complete fieldwork in hours instead of weeks, with all data managed in one place. The team reports higher productivity and a much better work experience.
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Splunk Enterprise and Splunk IT Service Intelligence help ENGIE Global Markets monitor their core trading application. The company needed a... real-time, centralized view to ensure system health and speed up troubleshooting. Splunk provided holistic visibility and adaptive thresholds, improving incident resolution and collaboration between teams. ENGIE Global Markets now resolves issues faster and prevents problems before they impact trading operations.
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Vattenfall used Piano Analytics to unify real-time data and speed up experimentation. The company trained over 120 employees and ran... 100+ online experiments. With Piano, Vattenfall achieved a 16% increase in conversions and saved 32 hours per month. Teams now track 2,000+ campaign codes monthly and share dashboards in daily meetings. Piano's GDPR compliance and user-friendly interface helped Vattenfall replace Google Analytics and drive business value.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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XaitProposal helped Engie Solutions improve the quality of 8,000 annual bids. The tool replaced an outdated, decentralized system and enabled... more professional, tailored proposals. Engie saw better content consistency and received strong client feedback. 65% of bids are now created with XaitProposal. Teams gained expertise in proposal management and collaborative writing.
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Apparound helped VUS COM move from paper-based to digital sales processes. The company cut the average time to create quotes... by 40%. Sales productivity increased by 30% with centralized data management. VUS COM grew its customer base by 20% through website integration. The platform improved compliance, reduced staff turnover, and motivated employees. VUS COM now delivers faster quotes and better customer satisfaction.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Broadcom’s DX NetOps solution was upgraded for a large American energy company. The old system exposed the company to high... risk and lacked new security features. HCLTech assessed and planned a full upgrade, integrating DX NetOps with other systems. The upgrade added multi-datacenter fault tolerance and enhanced security. The company now faces less risk and enjoys better monitoring with minimal disruption.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Con Edison used Sitecore Experience Platform to connect legacy systems and deliver a personalized digital experience. They integrated their mobile... app and website, enabling efficient campaigns and self-service for customers. Engagement grew to an average of 477,000 interactions per week on personalized charts. Customer satisfaction rose, with NPS increasing by 10.3 points to +46.3. The project saved over $1 million since 2017 and retained nearly 95% of Rate Pilot Program customers.
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Aha! helped Siemens PTI fix their inefficient product roadmap process. Before, they used Excel and Access, which caused errors and... wasted time. With Aha!, they now manage roadmaps and ideas in one place. Reports are easy to create and share. The team saves time and money. They also gain extra revenue from ideas that used to be lost.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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MoreApp’s digital forms helped SMEG-SMA in Monaco digitise audits and quality controls. The company replaced paper forms with digital ones,... saving significant time in field data collection. Direct data submission from the field removed double-entry and sped up processing. SMEG-SMA reduced paper use, cutting costs and supporting sustainability. The new workflow lets them update checklists easily and manage tasks better.
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Atlassian cloud helped smartOPTIMO eliminate 100% of server hosting and maintenance costs. The company migrated Jira and Confluence to the... cloud to fix frequent server failures and unlock new features. Employees now use single sign-on and enjoy faster, more secure access to tools. The migration was seamless, with positive feedback from both staff and customers. smartOPTIMO now benefits from improved collaboration and digitalization in the utilities sector.
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Redbooth helped Hidrocantábrico Distribución Eléctrica improve team efficiency and productivity. The company needed better task and project management, especially for... internal and external collaboration. Redbooth enabled controlled collaboration with external users, task linking, and Gantt chart views. Reporting and monitoring features gave the team a clear overview of projects and delays. The company says they cannot return to their old ways of working.
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TeamViewer Tensor helped BKW, a Swiss energy and infrastructure group, centralize its corporate IT. BKW needed secure, scalable remote support... for over 5,000 workplaces across 327 locations. TeamViewer Tensor provided granular access control and met strict IT security standards. The rollout was smooth, and employees reported high satisfaction. BKW's IT is now ready for future growth with improved cybersecurity and efficient support.
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Ambition helped Waste Management boost closed-won opportunities by 47% in one quarter. The team saw a 50% increase in generated... revenue and an 87% rise in signed contract value. Ambition's goal tracking and sales gamification features motivated reps and improved accountability. Coaching tools gave leaders visibility and helped guide team progress. Waste Management used Ambition to drive sales growth and keep everyone focused on key goals.
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AmplifAI helped Energy Australia scale its contact center operations. The company increased the supervisor-to-agent ratio from 1:15 to 1:18. AmplifAI’s... AI-driven platform kept performance and coaching quality high. Energy Australia maintained client expectations and performance levels. The solution earned client approval and trust for efficient scaling.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Dynatrace helped Horizon Power deliver reliable energy to remote Australian communities. The company used Dynatrace to gain deep visibility across... its IT systems. Teams now identify and resolve issues in seconds, not days. This reduced operational stress and improved service continuity. Shared dashboards built trust with partners and enabled faster innovation. Horizon Power can now see the financial impact of outages in real time.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Yext helped La Poste automate updates for 35,000 contact points, including post offices and pickup locations. This led to 550... million Google views and a 53% increase in clicks for directions. La Poste saved over 1 million work hours per month by using Yext's platform. Customer satisfaction rose by 11.5% in one year. The solution improved local SEO and made information easier to find online.
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Walmeric helped a leading Spanish energy company improve lead capture and prioritization using artificial intelligence. The company faced long wait... times and inefficient call routing, which hurt sales and customer service. Walmeric's dynamic lead scoring and website personalization ranked leads by value and optimized conversion points. This solution reduced wait times, improved operational efficiency, and increased the capture of qualified leads.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Greater Cincinnati Water Works moved its customer information system to Oracle Customer Cloud Service. The goal was to improve scalability... and customer experience. The new system made billing and meter management easier. GCWW used Oracle Utilities Management Solutions and worked with Wipro to cut costs and speed up upgrades. Employees got better training and onboarding. The project helped GCWW prepare for smart meter installations and future growth.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Sensus needed a way to show the value of its network infrastructure at trade shows. Heavy physical products were hard... to transport and did not help sales teams explain complex systems. Kaon Interactive created an interactive storytelling application with 3D product tours. Now, Sensus sales and marketing teams can visually demonstrate how their communications network works. This tool helps prospects understand data flow and network value in real-world scenarios.
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Yext helped La Poste automate updates for 35,000 contact points, including post offices and pickup locations. This led to 550... million Google views and a 53% increase in clicks for directions. La Poste saved over 1 million work hours per month by using Yext's platform. Customer satisfaction rose by 11.5% in one year. The solution improved local SEO and made information easier to find online.
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Sopro helped Fidelity Energy boost lead generation in a crowded utilities market. The campaign delivered 494 high-quality leads and built... a £1.4m sales pipeline. Sopro refined targeting and messaging, focusing on high-value prospects. Fidelity Energy achieved a 3:1 return on investment. Sopro became their main outbound marketing channel.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Imprima VDR helped Veolia, a global leader in environmental services, solve contract storage and access challenges. Veolia needed a secure,... scalable online repository for confidential documents. Imprima VDR provided a web-based platform with strong security, large storage, and advanced search features. Local project managers ensured a smooth setup and document migration. Now, Veolia's managers and legal advisors can access contracts worldwide, improving efficiency and security.
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MOS-MindOnSite helped Services Industriels de Genève (SIG) train 4,500 partners online. SIG needed to support rapid growth in learners for... its eco21 energy program. The digital learning platform became the single entry point for partner training. SIG automated training management and improved communication. The solution enabled online content delivery and technical seminar management.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Go1 helped Wave Utilities boost training completion rates from 78% to 98%. The company used Go1’s content library to create... a micro-learning program for its 350 employees. Employees now access all learning resources in one place, making training easier and faster. Learning comprehension scores rose from 2/5 to 4.36/5. Staff are more engaged and excited about learning.
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Howspace helped Hitachi Energy engage over 4,500 employees during a major transformation. The platform enabled two-way communication, transparency, and employee... empowerment. Hitachi Energy improved efficiency in strategy development, communication, and workshops. Employee engagement and understanding of the transformation increased. Real-time feedback led to better decision-making and stronger trust between leadership and staff.
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BizLibrary helped Navajo Tribal Utility Authority manage weekly safety and compliance training. NTUA used BizLibrary’s LMS to assign, track, and... customize training for over 800 employees. The solution improved employee confidence and ability to meet compliance standards. Managers received weekly reports to monitor progress and guide development. NTUA saw better customer service and higher employee development after implementing BizLibrary.
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TeamViewer Tensor helped BKW, a Swiss energy and infrastructure group, centralize its corporate IT. BKW needed secure, scalable remote support... for over 5,000 workplaces across 327 locations. TeamViewer Tensor provided granular access control and met strict IT security standards. The rollout was smooth, and employees reported high satisfaction. BKW's IT is now ready for future growth with improved cybersecurity and efficient support.
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NTT and Uniphore helped Alliander, a Dutch utility, reduce unnecessary contact center calls by implementing a Visual IVR solution with WhatsApp integration. 66% of eligible... calls received a self-service link, and 60% of those started the self-service process. The project led to a 16% reduction in calls reaching agents. Agents now handle more complex issues faster, improving both customer and employee experience. The solution was deployed in just two months.
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Airmeet helped Customized Energy Solutions (CES) run a brand conference with over 1,000 registrations and more than 40% turnout. CES wanted to... boost event engagement and reach. Airmeet enabled two-way interaction, letting attendees join presenters on stage. Real-time analytics gave CES valuable insights. The platform replaced Dreamcast and met CES’s event-specific needs.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Talkwalker helped Hydro-Québec boost its brand reputation score by 20%. The public utility used Talkwalker and Hootsuite to manage social... media conversations in one place. Hydro-Québec adopted a cheeky, customer-first approach on social channels. This strategy improved response times and drove brand love. The case highlights the value of consumer intelligence for social media engagement.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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Yext helped La Poste automate updates for 35,000 contact points, including post offices and pickup locations. This led to 550... million Google views and a 53% increase in clicks for directions. La Poste saved over 1 million work hours per month by using Yext's platform. Customer satisfaction rose by 11.5% in one year. The solution improved local SEO and made information easier to find online.
Show More..

Vattenfall used Piano Analytics to unify real-time data and speed up experimentation. The company trained over 120 employees and ran... 100+ online experiments. With Piano, Vattenfall achieved a 16% increase in conversions and saved 32 hours per month. Teams now track 2,000+ campaign codes monthly and share dashboards in daily meetings. Piano's GDPR compliance and user-friendly interface helped Vattenfall replace Google Analytics and drive business value.
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Foxit PDF solutions helped a Spanish nuclear energy provider improve document security. The company needed strict security and offline deployment.... Foxit enabled secure PDF editing and streamlined workflows. The provider met compliance needs and increased operational efficiency. Foxit supported their paperless office goals.
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MadCap Create and Syndicate helped a global robotics manufacturer in the logistics industry solve major content maintenance problems. The company struggled... with outdated training materials, version control issues, and translation challenges. MadCap Software centralized their content, improved security, and made updates easier. The team now spends less time on maintenance and more on creating impactful learning content. This shift supports better employee training and protects proprietary technology.
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MadCap Create and Syndicate helped a global robotics manufacturer in the logistics industry solve major content maintenance problems. The company struggled... with outdated training materials, version control issues, and translation challenges. MadCap Software centralized their content, improved security, and made updates easier. The team now spends less time on maintenance and more on creating impactful learning content. This shift supports better employee training and protects proprietary technology.
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MadCap Create and Syndicate helped a global robotics manufacturer in the logistics industry solve major content maintenance problems. The company struggled... with outdated training materials, version control issues, and translation challenges. MadCap Software centralized their content, improved security, and made updates easier. The team now spends less time on maintenance and more on creating impactful learning content. This shift supports better employee training and protects proprietary technology.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Sinch Engage SMS helped Synergy cut overdue account balances by 45% in under a year. The utility used proactive SMS... reminders to reach customers earlier and encourage self-service payments. First-phase SMS reminders saw response rates of 24% and 45%. Customers preferred paying online or via IVR, reducing pressure on call center staff. The new process made it easier for customers to act and improved collections efficiency.
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Sinch Engage SMS helped Synergy cut overdue account balances by 45% in under a year. The utility used proactive SMS... reminders to reach customers earlier and encourage self-service payments. First-phase SMS reminders saw response rates of 24% and 45%. Customers preferred paying online or via IVR, reducing pressure on call center staff. The new process made it easier for customers to act and improved collections efficiency.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Con Edison used Sitecore Experience Platform to connect legacy systems and deliver a personalized digital experience. They integrated their mobile... app and website, enabling efficient campaigns and self-service for customers. Engagement grew to an average of 477,000 interactions per week on personalized charts. Customer satisfaction rose, with NPS increasing by 10.3 points to +46.3. The project saved over $1 million since 2017 and retained nearly 95% of Rate Pilot Program customers.
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Uludağ Electricity used Iron Mountain Insight Content Management to digitise its paper-heavy processes. The company automated document management to meet... regulatory and customer needs. This reduced paper use, cut costs, and improved sustainability. Employees now find documents faster and spend less time searching. Uludağ Electricity also won an award for its recycling program. The digital platform supports secure, efficient workflows and compliance.
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Fluke 289 true RMS multimeter helped a wind park in New Brunswick, Canada, troubleshoot bad wiring and faulty sensors during the installation of a new meteorological tower. The tool's data... logging and diagnostic features enabled fast identification of issues, saving tens of thousands of dollars in installation costs. Accurate reporting from Fluke tools ensured compliance with regulatory maintenance standards. The wind park avoided millions in potential lost production by using Fluke for calibration and monitoring. The tools also supported substation operations and turbine heat tracing.
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MaintainX helped Maas Energy Works boost efficiency by 30%. The company replaced spreadsheets with MaintainX for asset management, compliance, and... inventory. This reduced downtime and improved customer trust. Maas now tracks over 25,000 work orders and 2,500 assets across four states. Mobile access lets field teams work faster and keeps all records in one place. Maas uses MaintainX to manage maintenance, parts, and reporting for biogas operations.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
Show More..