Success Stories | Customer Results & Use Cases in the Utilities

MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Front and Everest AI helped Expeditus Transport handle more freight loads. The team used to struggle with Outlook and TMS... tools, causing delays and duplicate work. With Front's workflow automation and Everest's AI, agents now get all needed info fast. The company increased capacity from 500 to over 2,000 loads a day. Real-time collaboration and message routing improved speed and service quality.
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Anthill helped Senergy Direct improve sales automation and lead management. Senergy Direct used Anthill to connect marketing channels and manage... new sales enquiries in real time. Automated workflows and SMS communications made their sales process faster and more efficient. The system helped Senergy Direct identify top marketing campaigns and increase ROI. Employees could focus on the best opportunities, improving customer experience and conversion rates.
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EcosAgile helped Metamer, a national energy retailer, improve HR and business process management. Metamer needed better attendance tracking for all... locations. EcosAgile provided solutions for presence detection, both fixed and mobile, and later added expense management and project activity tracking. The tools reduced manual checks and increased efficiency. New modules supported Metamer's growth and evolving needs.
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Mekari Talenta and Mekari Qontak helped Biteship, a logistics aggregator, boost agent productivity by 34%. The company also achieved salary... calculations twice as fast. Biteship used Mekari's solutions to streamline HR and customer operations. These improvements made their team more efficient and helped them grow since 2019.
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Salesforce helped ENGIE get a single view of each customer. ENGIE replaced old IT systems with Sales Cloud, Service Cloud,... and Marketing Cloud. Cobra CRM supported the rollout with Salesforce experts. ENGIE now gives business customers better insight into their energy use. The new system is easier for both staff and customers to use. ENGIE plans to add more Salesforce features in the future.
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WEM's no-code platform helped TSN Groen improve logistics operations. TSN Groen wanted to reach 100% CO2-neutral operations. They used WEM... to build and deploy modules fast. The platform made HR and logistics tasks easier. TSN Groen saved money and time. They improved client service and grew revenue. The company is now on track for full sustainability.
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OutSystems helped SUEZ build SludgeAdvanced, a SaaS solution for wastewater sludge traceability, in just five months. SUEZ needed fast, agile... technology to support circular economy goals and meet strict customer demands. The low-code platform enabled rapid app development, digital transformation, and improved customer experience. SUEZ now delivers trusted, scalable solutions for environmental impact and regulatory compliance.
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Quickbase helped a leading utility provider in the Pacific Northwest save $400,000 by replacing their legacy system. The company used... Quickbase to manage 600+ contractors and complete over 20,000 jobs each year. They improved data visibility, access control, and invoicing. The new platform was deployed in 3-6 months, much faster than the 12-18 months estimated for the old solution. Regular audits and real-time dashboards made field operations more secure and efficient.
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Axelor ERP helped Sorégies manage electricity and gas production and distribution. Sorégies needed a flexible business management solution to meet... new regulations and launch new offers. The company chose Axelor for its modular design and open source platform. Axelor and Sorégies built a custom ERP using Axelor Process Studio. In one year, all electricity customers switched to the new billing module. The solution now issues over one million invoices each year for 200,000 active customers.
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GGEW needed to win back key accounts and get new customers after losing some due to energy crisis risks. They wanted to... reduce customer churn and sell more to existing customers. GGEW chose SuperOffice to help manage contracts and track competitor contracts. The new system reminds sales staff to extend contracts and helps find new sales chances. With SuperOffice, GGEW improved customer retention and acquisition. Management now has better insight into sales opportunities and margins.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MadCap Create and MadCap Syndicate helped a global robotics manufacturer in the logistics industry centralize content management and boost security for proprietary training. The company faced... challenges with content maintenance, version control, and translation using SharePoint. After acquiring a major e-commerce automation firm, they shifted focus to protecting internal knowledge. MadCap Software enabled streamlined updates and secure delivery of learning materials, helping the company safeguard intellectual property and maintain a competitive edge.
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Easygenerator helped Deutsche Post DHL speed up training content creation. Before, it took 6 to 12 months to develop courses.... Local teams used PowerPoint, but quality was low and hard to track. With Easygenerator, DHL made almost 3,000 courses. Over 1,500 employees now create learning content. The tool is easy to use and improved training quality across the company.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Figma helped Bulb build and manage their design system, Solar. Bulb needed a tool to support collaboration and consistency across... their fast-growing team. Figma enabled designers, engineers, and non-designers to work together easily. The team used Figma to create a unified design system, fixing inconsistencies across eight products. This improved design quality and made collaboration simple for everyone at Bulb.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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eLogger helped the City of Colton replace handwritten logs with an electronic logbook. The city needed to meet strict regulations... and improve efficiency. eLogger offered fast setup, flexible templates, and strong support. Staff can now search logs quickly and set automated reminders. The city operates more efficiently and has better access to accurate data.
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Rossum helped Veolia cut invoice processing time by 8x. The solution reduced manual workload by 90% and achieved a 90%... automation rate. Veolia's Shared Service Center saved 87.5% time per document using Rossum's AI-powered document automation. The platform enabled centralized invoice management and streamlined EDI integration. Veolia now aims for 98% automation with Rossum and UiPath robots.
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infoRouter’s subscription notification system helped Calor Gas keep their remote sales teams updated on critical pricing document changes. The salesforce now... gets instant alerts when prices change. This real-time information lets them react quickly in the field. The setup is easy and saves time. Calor Gas improved team responsiveness and streamlined operations with infoRouter.
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Alation helped Vattenfall become more data-driven and reduce regulatory risk. Vattenfall used Alation and DQC to break down data silos... and improve data quality. Project development sped up by 81%, dropping from 3 months to 3 weeks. The company created data quality rules 10 times faster. Over 1000 data objects in core systems improved each month. Alation became the single source of truth for Vattenfall, supporting compliance and new projects.
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Google Cloud’s Data Loss Prevention (DLP) helped a large UK energy provider unlock new Generative AI use cases while protecting customer data. The company used... DLP for anonymisation, encryption, and decryption of sensitive information, including PII. This enabled secure call transcript analysis and improved customer experience. The solution scaled to manage over 2 PB of sensitive data and used reusable DLP templates. Datatonic also upskilled the client’s teams to ensure future adoption of secure AI solutions.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced... challenges comparing data across Oracle environments, which slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced... challenges comparing data across Oracle environments, which slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced... challenges comparing data across Oracle environments, which slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced... challenges comparing data across Oracle environments, which slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced... challenges comparing data across Oracle environments, which slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced... challenges comparing data across Oracle environments, which slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced... challenges comparing data across Oracle environments, which slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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BiznusSoft Field Service helped Metercor Inc solve problems with data, account management, and complex business processes. Metercor needed simple, affordable,... and customized software. BiznusSoft delivered a 360-degree account view, making inventory and meter management easy. Metercor now tracks everything from warehouse to truck and uses custom forms for client feedback. Their team can manage operations from any device using the mobile solution.
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Azuga's fleet tracking and telematics help Nolan Power Group track 15 vehicles. The company can see where assets are and... if technicians finish jobs. Bryan Dardar, VP of Stationary Services, says the map shows if a vehicle is standing still for 3 hours or hasn't arrived. Azuga gives real-time visibility and improves field service management. This helps Nolan Power Group serve customers better and manage their fleet efficiently.
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LPR Energy GmbH uses Asolvi's FSM software to support grid operators and utilities in the energy sector. The company manages... over 300,000 service calls each year, covering electricity, gas, water, and heat. With 160 employees, they need reliable and precise solutions. Asolvi helps LPR Energy maintain high standards in meter management and infrastructure maintenance.
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vWork helped Swyft Energy double sales without doubling staff. Swyft Energy used vWork to manage job scheduling for heating and... solar PV installations. The platform allowed full online customer experiences and automated many tasks. Swyft Energy achieved a 100% first time install rate. Subcontractors joined their network due to efficient processes and easy API integration.
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WorkPal helped TES Group improve job scheduling for engineers. Before WorkPal, scheduling and invoicing were slow and hard to manage.... With WorkPal, TES Group can now track engineers in real time and send jobs faster. The system automates invoicing and stores all job data. Custom APIs and features made the software fit TES Group’s needs. The team now responds to emergencies faster and keeps customers happy.
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KloudGin helped National Fuel Gas improve safety and reliability for over 743,000 customers in New York and Pennsylvania. National Fuel Gas... used KloudGin to manage their natural gas services. The company has almost 500 utility employees. Their ongoing investment in pipeline networks supports clean energy delivery. KloudGin's solution supports utility operations and customer service.
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CSOne helped 三井倉庫ロジスティクス株式会社 improve the quality of their coffee machine installation and maintenance services. The company used CSOne to manage... after-sales service, call center operations, and field repairs. They outsourced service operations, standardized processes, and reduced fixed and variable costs. CSOne enabled better inventory management and improved service quality for home appliances, commercial equipment, and medical devices.
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ExpandIT Service Management helped Connected Wind Services unify service management across Denmark, Germany, and Sweden. The company needed a digital... tool to support growth and standardize processes in all countries. ExpandIT integrated with Dynamics NAV, was easy to use, and flexible. Service reporting became consistent and data was available in one solution. Engineers needed only half a day of training to use the system.
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Fieldproxy helped Interport Global Logistics manage their field sales operations. Interport struggled to track sales teams and record sales reports... across India. Fieldproxy provided a field service management solution. This made it easier to track team locations and monitor sales in real time. Interport improved sales performance and streamlined operations in just two months.
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Frontu helped UAB Grinda manage over 2500 km of stormwater pipes and 66,000 manholes in Vilnius. Grinda needed better task... planning, fast emergency response, and real-time data sharing. Frontu enabled data-driven decisions, improved project coordination with photos, and allowed real-time feedback from customers. The solution reduced inspection time and sped up decision-making for Grinda's team.
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Fieldman helped CCI and GAP automate scheduling and field work dispatch for a gas regulator inspection project. Before Fieldman, teams... used spreadsheets and manual data entry, causing errors and delays. With Fieldman, they digitized operations and used smart appointment scheduling. This reduced travel time by 60% and increased technician productivity by 40%. Appointments were booked out two months in advance, improving project efficiency.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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ManageEngine helped Sureserve Group meet legal compliance and move quickly to remote work. The company faced challenges with legal standards... and outdated IT tools. ManageEngine ServiceDesk Plus and Endpoint Central made IT management easier and improved security. Sureserve Group now manages assets better and fixes vulnerabilities faster. The company values ManageEngine’s support and partnership.
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ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information.... The tool helps manage customer complaints, insurance claims, and water usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.
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BOSS811 helps Guadalupe-Blanco River Authority manage damage prevention projects. The software lets them see all ticket metrics. This helps operators... plan for the next year. Operations and management are happy with the new system. It makes their work easier and more efficient.
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BMC FootPrints helped Duke Energy automate network asset management and ensure NERC compliance. The company achieved a 242% ROI and... a payback period of 5 months. Automation reduced manual reporting, improved audit management, and lowered noncompliance risk. Duke avoided hiring extra staff and now processes over 1,000 tickets monthly. The solution supports security, access, and change controls for critical grid infrastructure.
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BMC FootPrints helped Duke Energy automate network asset management and ensure NERC compliance. The company achieved a 242% ROI and... a payback period of 5 months. Automation reduced manual reporting, improved audit management, and lowered noncompliance risk. Duke avoided hiring extra staff and now processes over 1,000 tickets monthly. The solution supports security, access, and change controls for critical grid infrastructure.
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SysAid helped MMSD, a leading US water utility, move from manual, siloed IT processes to digital workflows. MMSD used SysAid... to automate incident, service request, change, and problem management. The solution created cross-department transparency and improved staff accountability. Centralizing services boosted business efficiency, reporting, and asset management. MMSD now has real-time insight and better access to performance information.
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OMQ Chatbot helps Stadtwerke Düren automate over 55% of customer inquiries. The chatbot answers questions in real time on the... website and messaging apps. It reduces manual work for service agents and boosts customer satisfaction. The chatbot was set up in a few hours and is available 24/7. Stadtwerke Düren uses the OMQ Automator to handle tasks like water meter readings. The solution makes customer service faster and more efficient.
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Hiver helped Flexport manage customer emails faster. The team used to miss emails and had trouble tracking replies. With Hiver,... they assign emails easily and never miss a message. Onboarding took just a few hours. Flexport now resolves customer emails 50% faster. The team works together better and customers are happier.
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GoTo Connect helped RECI replace its old phone system with a modern, unified communications platform. RECI needed better integration for... office, home, and field teams. The old system could not connect mobile and desk phones, slowing down service. GoTo Connect offered a single, flexible solution. RECI chose the Contact Center version to manage calls more professionally. This improved support for members and consumers.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Zendesk helped AboitizPower, a major electricity distributor in the Philippines, fix problems with old systems and scattered data. After using Zendesk,... AboitizPower saw all customer interactions in one place and made work faster for employees. The company saved over 300 hours each month by automating tasks. Now, 85% of customer questions get answered within 12 hours. Agents respond in about 2 hours on average. Zendesk reporting helps AboitizPower keep strict service standards and improve customer care.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Howspace helped Hitachi Energy manage its transformation in the fast-growing green energy market. The platform enabled two-way communication, transparency, and... employee empowerment for over 4,500 employees. Hitachi Energy used Howspace for strategy development, workshop facilitation, and change coordination. The company saw improved efficiency, higher employee engagement, and better decision-making. Howspace built trust and sped up processes during Hitachi Energy’s ongoing transformation.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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Growth Engineering Learning App helped L’Oréal Travel Retail launch the My Beauty Club app. The challenge was to deliver ongoing... training to 5,500+ Beauty Advisors across 18 countries and six languages. The solution used gamification, social learning, and mobile microunits to boost engagement. The app created a strong learning community and improved product knowledge. L’Oréal Travel Retail saw a 20% increase in sales revenue after using the app.
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Totara Perform helped CPL Concordia move from Excel sheets to a smart skills management system. The company needed a way... to assess employee skills and roles more efficiently. MediaTouch built a custom solution using Totara Perform and Totara Learn. The new system allows for self-assessment, manager evaluation, and HR oversight. Automated reports in Excel and PDF make it easy to track and improve skills. Employees now get clear feedback and a path for growth.
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iorad helped Border States Electric cut training content creation time by 5x. Subject matter experts now make five tutorials in... the time it once took to build one. The company embedded interactive tutorials into Adobe Learning Manager and SharePoint, boosting engagement and learner control. iorad’s translation tools enabled fast localization for Spanish-speaking teams. Flexible licensing let more teams create content without raising costs.
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Absorb LMS helped Integrated Power Services improve onboarding and employee safety after 11 acquisitions in 2024. The company used Absorb... LMS and its full suite of features to boost learning efficiency and employee engagement. The platform supported compliance training, employee upskilling, and frontline training. IPS needed flexibility to get new employees up to speed quickly. Absorb LMS delivered a better learning experience for a growing workforce.
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Maersk Training needed to transform their training programs with digital tools. They used Administrate to manage all their training data... in one place. Administrate helped them offer real-time booking for learners. This made it easier for people to sign up and take part in training. Maersk Training also used developer tools from Administrate to build custom solutions. This helped them grow and keep their training programs up to date.
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BizLibrary's LMS helped Navajo Tribal Utility Authority improve safety and customer service. NTUA assigned weekly safety and customer service training... using BizLibrary. Employees could access training anytime, making it easier to complete. Managers tracked progress and discussed improvements with staff. NTUA saw a significant increase in employee ability and confidence to meet compliance standards. The company also won BizLibrary’s Training Program of the Year award in 2022.
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CrossKnowledge helped ENGIE University improve its digital learning for 40,000 managers. ENGIE wanted a better user experience and higher engagement.... CrossKnowledge provided a modern platform and learner marketing tools. As a result, 32.7% more learners were active than the previous year. 72.5% of users connected to the platform.
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Go1 helped Wave Utilities improve employee learning. The company needed better upskilling and reskilling for its 350 employees. Go1's content... library and micro-learning approach made training easier and more engaging. Completion rates rose from 78% to 98%. Learning comprehension scores increased from 2/5 to 4.36/5. Employees now enjoy learning and feel more motivated.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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IQGeo helped Bolivar Energy Authority give real-time data access to all teams and contractors. The utility needed a single system... to cut delays and reduce truck rolls. With IQGeo, they improved workflow efficiency and made operations smoother. Now, every team member relies on IQGeo daily. The tool is key to their work and helps them find new ways to manage workflows.
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Fyle's NetSuite integration helped Centric Infrastructure Group speed up their month-end close. Centric struggled with manual expense entry, slow reconciliation,... and poor NetSuite integration. Fyle automated credit card transaction matching and enabled direct ACH reimbursements. 35% of reports were approved in less than a day. 43% of expenses were submitted via mobile app. $87,000 was reimbursed through ACH in six months.
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Sentry Error Monitoring helps Kraken Technologies manage their large Python monolith. Kraken deploys code up to 200 times a day... with over 500 engineers. Sentry gives developers fast error detection and context to fix issues quickly. The team uses Sentry for release notifications, Slack alerts, and GitHub CODEOWNERS integration. Sentry also helps onboard new developers by teaching error triage and debugging. Kraken reports increased confidence and faster resolution times with Sentry.
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Zello Enterprise Server helped Saudi Electricity Company cut monthly phone costs for field meter readers. The company switched from personal... phones to Zello, reducing costs from $55 to $8 per reader each month. Zello provided reliable, fast communication and a history feature. The company saved 30% on monthly communications expenses. Zello also made training new meter readers easier and improved customer service.
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Caruna used Matrix42 Identity Governance and Administration (IGA) with IT Service Management (ITSM) to improve access management. The solution helped... Caruna streamline identity and access processes. Matrix42 IGA provided automation and better control over user rights. Caruna enhanced security and efficiency in their IT operations. The case highlights benefits for utilities needing strong access management.
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Stackfield helped Regionalwerke AG Baden manage projects better. Before Stackfield, teams used email and had no central place for documents.... Stackfield gave them custom fields, labels, and easy ways to add team members and externals. Now, they run about 150 project rooms and work across departments. Management gets clear project updates with filters and exports. The team finds Stackfield simple and easy to use.
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WeWeb helped Steadysun launch the Frogcast SaaS platform for weather forecasting. Steadysun needed a modern, scalable frontend that integrated with... their Django backend. They chose WeWeb for its flexibility, cost-effectiveness, and ability to self-host code. The team built the MVP in six months, using custom Vue.js components and token-based authentication. Business users now iterate on the app with little programming experience.
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SimpleLegal, an Onit company, helped Exelon improve legal operations. Exelon replaced a complex legacy system with SimpleLegal's cloud-based platform. The... new system made it easier for attorneys to manage matters and spending. Exelon automated invoice processing and improved budget forecasting. The company saw higher user adoption, better compliance, and more accurate reporting. Exelon won a 2022 LegalWeek Leaders in Tech Law Award for innovation.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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TCN software helped a national utility company keep families informed during severe storms on the East Coast. The company used... TCN to deliver audio updates to customers. This helped save dialing time for agents and reduced labor costs. The solution supported communication during blackouts and freezing temperatures.
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Genesys Cloud CX helped Northumbrian Water improve employee experience and boost operational efficiency. The company used the platform to deliver... better contact center performance. The solution focused on workforce engagement and automation. Northumbrian Water saw positive changes in employee satisfaction and business operations. The case highlights the impact of AI-powered experience orchestration in the utilities sector.
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CXone Mpower helped e-regio modernize its service operations. The company replaced manual processes with a digital-first platform. Agent performance, service... levels, and cost control improved. e-regio now manages schedules and workflows more easily. The company is ready to expand AI use with a new customer portal. CXone Mpower gives e-regio better control and transparency in customer service.
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MightyCall helps Apex Logistics International manage global logistics operations. The company needed a cost-effective, flexible phone system for team communication.... MightyCall offered competitive pricing and easy setup. Apex uses one business number with extensions for the whole team. Call transfer and shared minute pools make operations smooth. The mobile app lets staff stay connected anywhere.
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ChatGuard lets a major US utility company take secure payments in live web chat. Before, agents had to send customers... to call centers for payments, which was slow and frustrating. Now, customers pay right in the chat, making things faster and easier. Agents handle more chats at once and finish transactions in one session. The company manages over 1,000 customer interactions per day with ChatGuard.
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Yeastar P-Series Software Edition helped City Power, a major South African municipal energy utility, move from an old Avaya system to modern VoIP communications. The company faced... high costs and frequent downtimes with its aging analog system. Yeastar's solution improved communication efficiency and staff mobility across 10 branches. City Power integrated its CRM with Yeastar's API, boosting productivity in its 200-seat call center. The new system also made data-driven decision making easier and cut communication expenses.
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Avaya helped Superior Propane modernize its contact center with cloud and AI solutions. The company faced challenges with slow on-premises... systems, unused licenses, and lack of data insights. Avaya delivered a flexible platform, real-time reporting, and custom IVR integration. Superior Propane reduced average handle time by 30 seconds per call and can now handle 150 more customer inquiries daily. The solution supports a permanent hybrid work model and allows flexible user subscriptions during peak seasons.
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Knowlarity’s Inbound Contact Center with IVR Services helped a leading logistics company solve issues with uptime, hardware management, and real-time call analytics. The company switched... from an on-premise contact center to a cloud-based solution. This allowed them to handle more calls, improve agent productivity, and support remote work. Uptime increased to 99% or more. Operations efficiency improved, with 2.5 to 3 lakh minutes covered monthly. The company now manages services across India with quick setup and no capex.
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Bright Pattern's omnichannel cloud contact center software helped United Power improve agent experience and customer satisfaction. United Power saw a... drop in average hold times and abandoned calls using callback features. The platform made reporting easy and agent training faster. Omnichannel surveys improved customer feedback. Skills-based routing and AI-powered tools streamlined operations for this large utilities provider.
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ManageEngine helped Sureserve Group meet legal compliance and move quickly to remote work. The company faced challenges with legal standards... and outdated IT tools. ManageEngine ServiceDesk Plus and Endpoint Central made IT management easier and improved security. Sureserve Group now manages assets better and fixes vulnerabilities faster. The company values ManageEngine’s support and partnership.
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Holistics helped Floship automate data reporting and improve supply chain visibility. Before Holistics, teams relied on technical staff for reports,... causing delays. With Holistics, even non-technical staff learned SQL basics in a weekend and started building their own reports. The platform enabled real-time insights and empowered all departments to access data easily. Floship now has a data-driven culture and faster problem-solving across operations.
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OQLIS helped Power Meter Technics (PMT) use data analytics for smart metering in large buildings. PMT wanted to track electricity,... water, and gas use, spot waste, and improve sustainability. OQLIS gave real-time monitoring, alerts, and detailed dashboards. PMT's clients now see energy use clearly, save money, and respond faster to problems. Plant engineers save time and focus on key tasks. PMT improved cost savings and sustainability reporting with OQLIS.
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MobileFrame Business Suite helped Aquila, Inc. replace paper-based processes for facility management. Service technicians used mobile apps for asset tracking,... work orders, and inspections. The solution eliminated manual data entry and reduced errors. Office staff and field workers saw higher productivity. Data synced directly to Archibus, giving up-to-date job information. Aquila quickly deployed new mobile apps without custom coding.
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Jedox helped IFCO Systems replace over 1,000 Excel sheets with an automated data collection and reporting platform. IFCO needed a... fast, flexible solution for its global logistics operations. Jedox was implemented in just a few days, enabling self-service analytics across departments and regions. The platform now supports 70 users, integrates with SAP, and streamlines contract management for 50 US users. IFCO saves time and costs, improves data quality, and centralizes information for better decision-making.
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Infor CloudSuite Public Sector helped Elsinore Valley Municipal Water District modernize operations. The utility improved financial and supply chain management,... human capital management, payroll, and planning. The cloud ERP system increased efficiency and transparency. EVMWD now delivers better service to over 160,000 residents. The solution supports sustainable water management and agile operations.
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Phrazor helped a global shipping company automate business expense and cost reporting. The company faced slow, manual reporting with 30-40... employees involved and error-prone Excel dashboards. Phrazor's natural language generation automated the process, creating clear, actionable reports. Now, only 1-2 employees generate reports, saving 40 man-hours per week. Report creation time dropped from one week to a few minutes, improving decision-making and visibility.
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C3 AI Energy Management helped a global energy company drive its digital transformation. The company used C3 AI to let... municipal and commercial customers analyze and cut energy use. C3 AI delivered a platform with custom analytics, data integration, and asset management. In just 16 weeks, they set up the solution for over 600 public facilities. The project met strict needs for sensor integration, security, and scalability.
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Extensiv helped APS Fulfillment automate and streamline their warehouse and order processing. APS faced slow manual operations, high integration costs,... and frequent data entry errors. With Extensiv’s 3PL Warehouse Manager, Integration Manager, Small Parcel Suite, and SmartScan, APS cut order processing time by 97%. They saved $40,000 a year in integration costs and reduced data entry errors by 98%. APS earned $250,000 in new business in one quarter after implementing Extensiv.
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OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada... manage multiple beauty brands from a central hub in English and French. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.
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LIBSYS 7 software and LSmart-RFID were used at the India Habitat Centre library. The library needed to integrate membership cards... across all systems and automate membership data. LIBSYS 7 enabled real-time data population and integration with other applications. RFID cards and multi-factor authentication improved security. The library saw better service quality, efficiency, and customer satisfaction with the new system.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Billtrust helped Action Carting Environmental Services boost digital payment adoption. The company faced slow digital adoption and high costs from... mailing invoices. Billtrust ran targeted email campaigns to encourage online payments. After three campaigns, digital payments increased by $2 million. 51% of customers now get invoices electronically. The company saves 70 hours per month in manual work and $23,000 per year in postage.
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Shogun helped National Efficiency Supply (NES) replatform from WordPress to BigCommerce and launch a new ecommerce site fast. NES needed a... tool to build professional pages without coding or developers. Shogun's drag-and-drop builder let them create 22 pages and rebuild their homepage easily. NES met their six-month relaunch goal and now has a flexible, branded site ready for growth. Shogun was key to bridging content management and ecommerce for NES.
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OneBill CPQ and BRM helped Tabadul automate billing and reduce errors. Tabadul faced manual billing and data issues before using... OneBill. The solution automated their quote-to-cash process and improved invoice accuracy. Reporting and analytics tools gave Tabadul better insights for pricing and revenue management. Tabadul now spends less time on manual work and makes data-driven decisions. The platform's support and user-friendly design improved their customer experience.
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Iron Mountain Insight Content Management helped Uludağ Electricity go paperless. The company digitised all paperwork, saving money and speeding up... processes. Employees now find documents quickly using a secure digital platform. The solution reduced paper use and helped meet sustainability goals. Uludağ Electricity won an award for its recycling program. The company serves three million subscribers in Turkey.
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AODocs helped Veolia Water Technologies manage business-critical documents for engineering and construction projects. Before AODocs, Veolia struggled with manual document... handling, version control, and legal risks from poor traceability. AODocs provided document control, automated workflows, and secure access for internal and external teams. The platform improved project efficiency, quality, and collaboration. Setting up document management for new projects now takes just a few hours.
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Docmosis Cloud helped Lition Energy automate customer document generation. Lition Energy needed more flexibility and reliability than their old billing... system provided. They switched to Docmosis Cloud and went live in just 2 weeks. Now, they create quotes, invoices, and letters faster and with fewer errors. The platform supports their blockchain-based green energy marketplace.
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Windward AutoTag and Windward Engine helped HAL, Inc. cut reporting costs by 40%. HAL replaced JReport to solve high licensing... fees, slow report deployment, and inflexible design. With Windward, HAL now designs reports in Microsoft Office, saving time and reducing training needs. Flexible templates and easy integration improved productivity for complex logistics reporting. HAL's customers benefit from faster, more affordable, and customizable document generation.
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Document Manager helped DHL move from paper to digital document management. This change made DHL's operations faster and more efficient.... The software improved data accuracy and helped DHL follow GDPR rules. Automated workflows reduced manual mistakes and made it easier to manage lots of documents. DHL now has better data security and can work better with partners.
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Fission CMS helped Buffalo Solar build a new website. Buffalo Solar needed a tech-savvy partner for a custom, responsive site.... ThreeSixty delivered a Fission CMS solution with strong design and easy navigation. The new site lets Buffalo Solar control content and design. The team praised the skilled staff and support.
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Laserfiche helped Kore Logistics automate logistics management. The company replaced costly, inflexible proprietary software with Laserfiche Forms and automated workflows.... This enabled Kore Logistics to track inventory, speed up delivery, and capture damage documentation. The solution supported growth from 10,000 to 30,000 packages per month without adding many warehouse staff. Kore Logistics improved efficiency and customer experience with Laserfiche.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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ScriptRunner helped Energie Südbayern automate IT tasks and empower their helpdesk team. The company used ScriptRunner to centralize scripts, simplify... delegation, and reduce the need for global admin rights. Helpdesk satisfaction increased, and standard tasks like password reminders are now automated, cutting down on support calls. ScriptRunner saved at least 100 hours for the IT team. The solution improved security, traceability, and made IT work more appealing for staff.
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Document Manager helped DHL move from paper to digital document management. This change made DHL's operations faster and more efficient.... The software improved data accuracy and helped DHL follow GDPR rules. Automated workflows reduced manual mistakes and made it easier to manage lots of documents. DHL now has better data security and can work better with partners.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found... evidence 70% faster. They uncovered two sales funnel optimization opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Agillic helped Telge Energi create a highly personalised communication plan. After one year, Telge Energi saw a 17% increase in... conversion from just one cross-channel flow. The solution focused on improving customer engagement. Agillic's platform enabled better targeting and messaging. This led to stronger results for Telge Energi.
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Be Power used Voucherify to launch digital incentives for electric vehicle adoption. They needed a fast, flexible promotion system for... both B2C and B2B customers. Voucherify integrated with their app in less than two months. Be Power ran discount campaigns, referral, and loyalty programs. They saw over 1000 redemptions in the first month. The solution helped them reduce time to market and target promotions using geolocation.
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CheckFreePay from Fiserv helped Salt River Project upgrade its in-person bill payment system. SRP replaced costly kiosks with a network... of 600+ cash payment locations, a 10X increase in access. Customers can now pay bills quickly and securely at more places, get receipts, and receive change. The new system processes $4–$5 million in payments per month. SRP reduced costs, improved customer satisfaction, and expanded payment options for cash-preferred customers.
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CheckFreePay from Fiserv helped Salt River Project upgrade its in-person bill payment system. SRP replaced costly kiosks with a network... of 600+ cash payment locations, a 10X increase in access. Customers can now pay bills quickly and securely at more places, get receipts, and receive change. The new system processes $4–$5 million in payments per month. SRP reduced costs, improved customer satisfaction, and expanded payment options for cash-preferred customers.
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Xoxoday Compass helped eKart automate and digitize incentives for delivery executives. eKart used real-time leaderboards, scorecards, and badges to boost... engagement. The company saw a 20% increase in sales quota attainment. 22% more employees qualified for incentive programs. Platform engagement rose by 73%. Delivery efficiency improved by 79% and attrition dropped by 48%.
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TIBCO ActiveMatrix BPM helped Sydney Water improve customer experience. Sydney Water used the software to streamline business processes and manage... case data. Customers gained real-time access to water usage. Sydney Water saw a 127 point increase in net promoter score, from -38 to +89. The team developed new customer-focused processes in just nine weeks. The solution made workflows simple, with some cases completed in only five steps.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to... RingCentral for better call management and CRM integration. They connected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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Formitize helped Tandex, a water treatment company, go paperless and reduce manual data entry. Tandex used Formitize Paperless Forms to... fix inefficiencies in their business process. The setup was easy and the solution was simple to use. Tandex also used Formitize training and support tools to get started. The company found Formitize to be good value for money.
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Flowfinity Streams helped the Metropolitan Sewer District of Greater Cincinnati manage large volumes of IoT sensor data. MSD faced challenges... with off-the-shelf solutions that could not adapt to their workflows or data structure needs. Flowfinity Streams let MSD control their database structure and integrate data from any sensor vendor. The platform improved data validation, storage, and visualization. MSD can now optimize processes and access accurate data for operations and compliance.
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Thinkproject Asset Management helped Stadtwerke Gemünden improve wastewater operations. The company faced manual processes and lost knowledge due to staff... turnover. With Thinkproject, they digitized records and automated administration. The team now saves over 30% of their time. They also meet legal compliance and preserve knowledge for future staff.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MobileAction helped Tightrope Interactive grow their weather app, SKAI, in a tough market. They used ASO Intelligence, Compass, and App... Intelligence, plus SearchAds.com, to boost both paid and organic user acquisition. With better keyword research and tracking, they raised their ranked keywords from under 200 to much more. They saw a 69% improvement in ROAS and a 650% increase in organically ranked keywords. The app reached #2 in the US weather app charts.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found... evidence 70% faster. They uncovered two sales funnel optimization opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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DealHub helped Lumina Solar cut commission reconciliation time by 94%. The finance team now approves commissions in just 30 minutes.... DealHub unified CPQ, eSign, sales proposals, and contract management. Sales reps send proposals 80% faster using DealRoom. Data sync with Salesforce CRM improved inventory forecasting and reporting.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Eventtia helped NAOS Bioderma manage events worldwide. NAOS needed a single platform to keep event experiences consistent and efficient. Eventtia... provided tools for custom registration, automated workflows, and centralized planning. NAOS hosted over 280 events for 25,000 attendees using Eventtia. The platform improved efficiency and gave NAOS better data for future events.
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Smart Electric Power Alliance improved their membership management with Fonteva. They streamlined processes and enhanced member engagement. The case study... highlights the benefits of using Fonteva's solutions.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to... RingCentral for better call management and CRM integration. They connected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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Smart Electric Power Alliance improved their membership management with Fonteva. They streamlined processes and enhanced member engagement. The case study... highlights the benefits of using Fonteva's solutions.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Pobuca helped Schneider Electric boost shopper sales with segmented promotions. Schneider Electric wanted to reward loyal customers and increase their... sales. They also aimed to improve customer engagement and achieve multichannel communication. Pobuca provided tools for customer loyalty, CRM, and business intelligence. Schneider Electric gained insights into purchasing habits across different regions.
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Quantrix helped EVN, a large Austrian utilities company, improve energy market forecasting. EVN replaced their old planning tool with Quantrix... for better flexibility and faster calculations. The Quantrix solution allowed EVN to forecast sales, revenues, and costs with more detail and accuracy. Forecast updates now take hours instead of weeks. EVN makes decisions faster, saves costs, and uses fewer resources with Quantrix.
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Webio's conversational AI platform helped Affinity Water improve customer engagement. The company faced low engagement rates and needed better ways... to communicate with customers about water services. Webio's solution increased response rates from less than 2% to over 20%. Overall engagement doubled, and 40% of customer conversations are now handled by Webio bots. Teams use digital messaging for incident alerts, debt management, and proactive updates, leading to faster communication and higher customer satisfaction.
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TIBCO ActiveMatrix BPM helped Sydney Water improve customer experience. Sydney Water used the software to streamline business processes and manage... case data. Customers gained real-time access to water usage. Sydney Water saw a 127 point increase in net promoter score, from -38 to +89. The team developed new customer-focused processes in just nine weeks. The solution made workflows simple, with some cases completed in only five steps.
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Vainu helped Axla Logistics target the right prospects for their e-commerce logistics business. Axla used Vainu's filtering tools to narrow... down from 20,000 random companies to 1,000 strategic targets. This saved time and money by automating company search and delivering data directly to HubSpot. Axla's sales pipeline grew as they focused on their ideal customer profile. The investment in Vainu is expected to be net positive for Axla.
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Parrot Cloud Call Center helped Patriot Energy Consultants manage and grow their energy business. The company needed software to organize... agents and track performance. With Parrot's predictive dialer and cloud features, they scaled to 8 agents making 75,000 calls per week. Wait times dropped to 25 seconds between live calls. The team now makes 60 sales per week. Advanced call reports let the owner coach agents and improve results.
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Feedly for Threat Intelligence helped an Australian energy provider detect a supply chain data breach a week before public disclosure. The team used... AI-powered Feeds to monitor hundreds of suppliers and spot critical vulnerabilities within hours. Manual research was replaced by automated alerts on cyber threats, ransomware, and supply chain risks. Feedly AI filtered news to focus on energy sector threats, improving response speed and accuracy. The provider now shares real-time intelligence with peers using Slack integration.
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Retortal launched the Utility Warehouse platform in 2023. The platform helps business partners access digital assets. It lets them post... content and create designs using templates and images. This makes it easier for partners to market their business online. The platform offers up-to-date tools for digital marketing.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp... with Spotler Engage. The chatbot helps handle simple questions and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Customer Thermometer helped PPSPower boost customer feedback. PPSPower switched from long surveys to 1-click email surveys using Customer Thermometer and... Exclaimer. They saw much higher response rates and a more accurate view of their customers. Before, they got 170 responses in 7 years. Now, they get about 5,000 feedback responses each month. The reporting tools help them track and improve customer service across teams.
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Davies delivered a training programme for a green energy supplier to help support vulnerable customers. The supplier wanted staff to... better identify and assist customers in difficult situations. After the programme, 87% of participants felt very confident using their new skills. There was a 66% increase in vulnerable customers invited to sign up to the PSR. Staff became more aware of vulnerability and could identify it during conversations.
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Watercare uses Thematic to improve customer experience. They collect and analyze voice of customer (VoC) feedback. Thematic helps them find... key themes in customer comments. This lets Watercare act quickly on issues. Their team uses insights to drive better service and customer satisfaction.
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Happy Returns wanted to keep shoppers, retailers, and partners happy with their return process. They used Delighted to collect real-time... feedback and monitor their Net Promoter Score, which reached 93. The team used NPS surveys, email delivery, and instant reporting to improve their service. They quickly adapted to COVID-19 by launching contactless Return Bars and used feedback to refine the process. Retailers and Return Bar locations also benefited from easier returns and more store visitors.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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Wien Energie used the Piwik PRO Customer Data Platform to improve customer engagement and loyalty. They needed a privacy-compliant analytics... solution to better connect with customers and personalize interactions. With Piwik PRO, they optimized processes, increased conversions, and improved customer satisfaction. The company used features like Tag Manager, Analytics, and Consent Manager for data-driven personalization. They saw higher newsletter subscriptions, reduced abandonment rates, and more loyalty program participation.
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Publiacqua used cloud IT services to improve security. The company wanted a secure way to manage its IT systems. They... moved their services to the cloud. This helped protect their data and operations. The new setup made their IT flow safer and more reliable.
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Sitetracker helped Pacific Gas and Electric Company (PG&E) save about $500,000 in staffing costs. PG&E used Sitetracker to manage over... 31,000 sites and 9,500 projects. The platform automated reporting, saving each project manager 3 hours per week. PG&E standardized processes, sped up purchase orders, and improved crew deployment. Their project portfolio grew by 40% after using Sitetracker.
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NetworkON helped a white glove delivery company fix manual scheduling and poor route planning. The company used Wufoo forms and... spreadsheets, which made tracking and scheduling hard. NetworkON built a custom solution that combined pickup and delivery, added real-time fleet tracking, and improved route optimization. The company saw a 100% increase in fleet visibility, a 44% reduction in delivery time, and a 39% drop in fuel costs.
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Dynatrace helped EDF, a leading UK energy provider, improve customer satisfaction and digital experiences. EDF used Dynatrace to resolve issues... faster, modernize its technology stack, and launch new products like 'Beat the Peak.' The platform enabled engineers to access real-time observability data, driving innovation and a shift to a DevOps model. EDF also improved resource allocation and empowered teams to own their products, supporting its Net Zero goals.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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SalesScreen helped Nord-Trøndelag Elektrisitetsverk boost sales and improve company culture. The team used SalesScreen to set clear goals and track... progress in real time. Friendly competitions increased motivation and focus on key sales targets. Celebrations for achievements made the workplace more fun and energetic. The company saw more control over goals and better teamwork.
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Lytho helped Georgia Power manage over 3,000 creative projects each year. Before Lytho, their creative review process was scattered and... slow. Lytho gave them a two-phase review system that improved collaboration and clarity. The team now uses data from Lytho to spot bottlenecks and plan better. This made their creative work more efficient and helped show leadership the real impact of their team.
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Iron Mountain Insight Content Management helped Uludağ Electricity go paperless. The company digitised all paperwork, saving money and speeding up... processes. Employees now find documents quickly using a secure digital platform. The solution reduced paper use and helped meet sustainability goals. Uludağ Electricity won an award for its recycling program. The company serves three million subscribers in Turkey.
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Zebra's mobile solution helped Murchison Defiba gain better visibility and peace of mind. The company used the mobile technology to... improve their operations. The solution made it easier to track assets and manage field work. Murchison Defiba now has more control and confidence in their daily tasks. The mobile solution supports their work in the utilities industry.
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MaintainX helped Southeast Power Corporation organize over 1,000 assets and launch a preventive maintenance program. The team created more than... 6,000 work orders and developed standard operating procedures. Communication improved as employees accessed equipment data on mobile devices. The CMMS software reduced downtime and made technicians more self-sufficient. Southeast Power now creates predictive maintenance work orders and runs operations more efficiently.
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Docubee helped Northwestern Wisconsin Electric Company (NWECO) let customers submit billing forms online. NWECO wanted a low-cost solution that did... not rely on postal mail. Docubee gave them an easy and affordable way to handle documents. The platform improved customer satisfaction. NWECO now plans to use Docubee for more tasks.
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SimpleLegal, an Onit company, helped Exelon improve legal operations. Exelon replaced a complex legacy system with SimpleLegal's cloud-based platform. The... new system made it easier for attorneys to manage matters and spending. Exelon automated invoice processing and improved budget forecasting. The company saw higher user adoption, better compliance, and more accurate reporting. Exelon won a 2022 LegalWeek Leaders in Tech Law Award for innovation.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Water Corporation needed to update its aging on-premises SAP infrastructure. They chose to migrate to a cloud-based strategy using AWS,... with help from IBM Consulting. The migration involved moving over 50 TB of data and 100 SAP systems. The project resulted in a 40% reduction in cloud-related operating costs and saved 1,500 hours of manual labor annually.
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Billtrust helped Action Carting Environmental Services boost digital payment adoption. The company faced slow digital adoption and high costs from... mailing invoices. Billtrust ran targeted email campaigns to encourage online payments. After three campaigns, digital payments increased by $2 million. 51% of customers now get invoices electronically. The company saves 70 hours per month in manual work and $23,000 per year in postage.
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Center helped Groome Industrial modernize its AP process. The company moved from a manual, paper-based system to a digital solution.... Field employees now snap photos of receipts, saving time. The AP team can focus on analyzing job costs instead of manual entry. Groome reduced the number of vendor credit cards from six to one. Center cut the time to process credit card charges and receipts by 40%.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to... RingCentral for better call management and CRM integration. They connected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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GoTo Connect helped RECI replace its old phone system with a modern, unified communications platform. RECI needed better integration for... office, home, and field teams. The old system could not connect mobile and desk phones, slowing down service. GoTo Connect offered a single, flexible solution. RECI chose the Contact Center version to manage calls more professionally. This improved support for members and consumers.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to... RingCentral for better call management and CRM integration. They connected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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GoTo Connect helped RECI replace its old phone system with a modern, unified communications platform. RECI needed better integration for... office, home, and field teams. The old system could not connect mobile and desk phones, slowing down service. GoTo Connect offered a single, flexible solution. RECI chose the Contact Center version to manage calls more professionally. This improved support for members and consumers.
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Inxmail helped DEW21 improve customer loyalty with automated email marketing. DEW21 connected Inxmail to its SAP system for seamless data... sync and digital customer dialogue. The solution enabled personalized content, automated welcome journeys, and targeted voucher campaigns for new customers. For existing customers, DEW21 used automated contract renewal and tariff change offers. The platform supported high deliverability and easy integration, helping DEW21 stand out in a competitive market.
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Knak helped Utility Warehouse (UW) standardize their email communications. UW had problems with inconsistent email designs that confused partners and... looked unprofessional. Knak built integrations for UW's email platforms, Acoustic and Braze. Now, 20 people can build emails, and new designs take hours instead of weeks. Employees no longer feel frustrated, and emails look consistent and trustworthy.
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Doxim helped Fayetteville PWC use data-driven, personalized design and targeted messaging. The solution focused on customer communications management. Fayetteville PWC... improved customer engagement with Doxim's technology. The approach used omnichannel communications.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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CBO Solutions is a 3PL business. They spent many hours manually entering shipping data before using ShippingEasy. ShippingEasy helped them... save time and made their shipping process easier. They grew their client base and increased their shipping volume by 1,200%. They also added five new employees and nearly 20 new clients. The support from ShippingEasy made a big difference for their business.
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Shippo API helped ShipBob streamline their shipping process. ShipBob needed a reliable way to generate shipping labels across many carriers.... Building this in-house would have required a big engineering investment. ShipBob integrated Shippo’s API into their dashboard in just a weekend. Now, ShipBob offers merchants a full shipping experience with many carrier options, insurance, and tracking. ShipBob no longer worries about shipping backend reliability or scale.
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Smart Electric Power Alliance improved their membership management with Fonteva. They streamlined processes and enhanced member engagement. The case study... highlights the benefits of using Fonteva's solutions.
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LianaCMS helped Fingrid create an online annual report that is easy to read and visually appealing. Fingrid needed to present... large amounts of financial data in a clear way. LianaCMS provided dynamic charts and allowed direct integration of financial statement attachments. The project ran smoothly with close teamwork between Fingrid, Liana Technologies, and agency Miltton. Fingrid's 2019 annual report won an award for best annual report by an unlisted company in Finland.
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Wrike helped JERA Co. , Inc. simplify project management and reporting. JERA needed a unified system for projects and real-time...project data for management decisions. Wrike provided BI functions, Gantt charts, Kanban views, and time tracking. JERA reduced project progress report time and improved non-IT project management efficiency. The company used Wrike with Microsoft 365 for better collaboration.
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XB Software built a custom energy management software for a company in the utilities sector. The company needed better data... monitoring, easier billing, and improved equipment maintenance. XB Software created a SaaS application with smart meter integration, online payments, and real-time analytics. The solution helps track energy use, manage outages, and streamline service. The software supports both households and business users.
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Prism PPM helped the City of Roseville's Electric and Environmental Utilities departments gain 100% staffing visibility across their portfolio. The city faced... challenges with resource allocation and reporting between two major utility departments. Prism PPM provided tools for efficient resource management, project planning, and advanced reporting. The solution created transparency in workloads, established baseline metrics, and improved collaboration. Teams now spend less time on administrative tasks and more on value-adding work, supporting better governance and responsible spending.
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Cycle is a startup that helps people in isolated communities profit from decentralized renewable energy. They needed a strong project... management tool to organize their work. Cycle chose Hygger after trying other tools like Wrike and Trello. They use Hygger's Backlog board, time logs, and Roadmap features. These tools help them plan, track time, and set priorities for their tasks.
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LivePerson’s Conversational Intelligence suite helped a leading UK energy company achieve 82% first contact resolution and a 23% containment rate. The company used... intent analysis to better understand customer needs, especially during the 2021 UK energy crisis. They improved customer engagement and provided more personalized service. The digital transformation supported their goal of helping the UK reach net zero emissions.
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eGain Knowledge+AI helped Southern Water improve customer service. The solution enabled call centre staff to resolve 60% more enquiries in... a single call. Training time for agents dropped by 50%. Unnecessary call outs fell by 25% in nine months. Staff now access expert knowledge quickly and give better advice. The system integrates with their customer service and geographical information systems.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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GetJenny chatbot Ellis helped Göteborg Energi automate 60% of online customer support in the first month. The chatbot went live... in just one month using JennyStudio. Ellis recognized 75% of customer questions in its first month. Chat volume increased by 10% after launch. Human agents now handle only 40% of chats, focusing on complex issues. Ellis now supports customers 24/7, improving service and agent efficiency.
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LivePerson’s Conversational Intelligence suite helped a leading UK energy company achieve 82% first contact resolution and a 23% containment rate. The company used... intent analysis to better understand customer needs, especially during the 2021 UK energy crisis. They improved customer engagement and provided more personalized service. The digital transformation supported their goal of helping the UK reach net zero emissions.
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OMQ Chatbot helps Stadtwerke Düren automate over 55% of customer inquiries. The chatbot answers questions in real time on the... website and messaging apps. It reduces manual work for service agents and boosts customer satisfaction. The chatbot was set up in a few hours and is available 24/7. Stadtwerke Düren uses the OMQ Automator to handle tasks like water meter readings. The solution makes customer service faster and more efficient.
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Bob helped The Energy Collective replace spreadsheets with a single HR platform. The company used Bob’s social-media style interface to... connect global teams and maintain a fun culture. Bob’s Kudos feature increased their eNPS score from 34 to 45. Employee engagement rose from 76% to 82%. The Your Voice feature let staff speak up anonymously about important issues. Real-time people analytics gave leaders better data for decisions.
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Firstup helped Evergy improve workforce communication during a major merger. Evergy needed to reach over 6,000 employees, with 55% in... the field, and struggled with email engagement. The Firstup platform enabled real-time updates and clear information for all workers. This solution supported Evergy in uniting two companies and keeping employees informed during change. The platform made it easier to connect hard-to-reach staff and manage communications at scale.
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Accendo’s Talent Intelligence Platform helped a leading utility company find and develop high-potential employees. The company wanted to improve how... it identified and grew future leaders. Accendo provided assessments, automated 9-box analysis, and custom development programs. The solution assessed 990 candidates in 2.5 months using five psychometric tools. The company built a talent-ready pipeline and improved talent evaluation and development.
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OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada... manage multiple beauty brands from a central hub in English and French. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.
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Snow Optimizer for SAP Software helped Maynilad, a major water and wastewater provider in Manila, manage SAP licenses. Manual tracking was... slow and hard. The tool gave a clear view of license use and helped during a SAP audit. Maynilad saved several hundred thousand US dollars in license costs. They identified over 2,700 licenses with 100% accuracy and defended their SAP audit successfully.
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Datadog helped Alpiq improve MuleSoft monitoring. Alpiq used the Datadog Marketplace to streamline log management and application performance monitoring. This... made it easier for Alpiq to track system health. The solution improved visibility and efficiency for Alpiq's IT team. Alpiq now manages MuleSoft operations with less effort.
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Cognigy. AI helps E.ON automate 70% of customer service tasks. E.ON uses over 30 AI agents for chat and voice,...handling more than 2 million AI-powered conversations each year. The platform integrates with E.ON’s IT systems and supports both phone and chat channels. E.ON reduces customer service workload and costs with Cognigy.AI. This solution is part of E.ON’s digital service strategy for scalable, multinational support.
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Automation Anywhere helped Eletrobras automate its technical audit process using generative AI and document automation. The solution reduced manual effort... by 90%. Eletrobras saved 9,360 hours each year. The company automated 65,000 document audits annually. This led to over $277,000 in yearly savings. Employees now focus more on strategic work in the renewable energy sector.
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Yellow. ai VoiceX helped Waste Connections automate customer service for over 100,000 users each year. The company faced high call...volumes and needed 24/7 support in English and French. Yellow.ai deployed an AI agent called Trina and an after-hours voicebot to handle scheduling, billing, and service requests. The solution enabled self-service, reduced operational costs, and saved millions of dollars. Customer satisfaction improved with faster, more reliable support.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found... evidence 70% faster. They uncovered two sales funnel optimization opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp... with Spotler Engage. The chatbot helps handle simple questions and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Smart Electric Power Alliance improved their membership management with Fonteva. They streamlined processes and enhanced member engagement. The case study... highlights the benefits of using Fonteva's solutions.
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Greenchoice used the Underlined CX-Analytics platform to improve their customer experience. They wanted to make customer-centricity a company-wide focus and... unify their approach to customer data. With Underlined, they built a CX Insights Framework that brings together data sources and makes insights easy to understand. The dashboard helps Greenchoice see the full customer journey and take quick action to improve service. This data-driven approach connects business goals with customer experience and helps everyone in the company make a difference.
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Youredi's Carrier Connectivity Service helped Jordex Group modernize its ocean carrier connectivity. Jordex needed to move away from legacy freight... management platforms and connect its TMS with multiple carriers and logistics service providers. Youredi provided a managed integration solution using its iPaaS platform, enabling seamless data exchange and harmonized data formats. Jordex avoided the need to build integrations in-house and improved its ability to connect with partners and customers.
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CloverDX helped Sisk Fulfillment Service automate their data processing. Before, the team spent late nights and 3 to 4 hours... daily on manual, error-prone tasks. With CloverDX, they built automated workflows that detect files, map data, and handle errors without manual work. Clients now get instant notifications, and the team no longer works late. Sisk can quickly adapt workflows for new clients, saving setup time. The company values CloverDX's fast and reliable support.
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Relay42 helped Vattenfall deliver personalized customer experiences. Vattenfall wanted to move from channel-focused marketing to one-to-one personalization at scale. They... used the Relay42 Platform to connect all their marketing channels and systems. The marketing team personalized every step of the customer journey in real time. As a result, Vattenfall saw a 12% increase in click-through rate, a 3% increase in conversion rate, an 86% increase in leads, and a 4.2% increase in average contract value.
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Front and Everest AI helped Expeditus Transport handle more freight loads. The team used to struggle with Outlook and TMS... tools, causing delays and duplicate work. With Front's workflow automation and Everest's AI, agents now get all needed info fast. The company increased capacity from 500 to over 2,000 loads a day. Real-time collaboration and message routing improved speed and service quality.
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Walnut helped FarEye speed up demo creation and improve sales engagement. Before Walnut, FarEye struggled with long demo setup times... and only had slide decks to show prospects. Walnut made it easy for the team to create and share interactive demos. FarEye saw a significant improvement in the conversion rate from sales accepted lead to sales qualified lead. The time for prospects to move through the sales process also declined.
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Sinch SMS helped AGENT511 deliver high-volume, critical notifications for utility companies. AGENT511 needed a scalable, auditable messaging platform to meet... regulatory and throughput demands. Sinch provided capacity, carrier reach, and message traceability. The solution enabled AGENT511 to send outage, billing, and demand response alerts reliably. World-class support and advanced tools ensured compliance and customer satisfaction.
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Cyara helped a leading UK retail energy company improve customer experience. The company used Cyara’s automated CX testing and monitoring... solutions. This eliminated costly manual testing and enabled 24/7 testing. The company saw a significant increase in customer satisfaction scores. Cyara gave them a clear view of the customer experience.
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TheyDo helps Essent align teams and service partners using customer journeys and personas. Essent uses TheyDo to design platforms for... green energy and solar panel solutions. The tool helps avoid opinions by focusing on real customer insights. This approach speeds up service delivery and supports the launch of new consumer platforms. Essent integrates multiple propositions using journeys as a single source of truth.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MessageMedia’s SMS and text-to-speech solution helped Synergy, a large energy retailer in Western Australia, reduce overdue account balances. Synergy faced challenges... with late payments from its large residential customer base. The company used SMS reminders to contact customers more often and encourage timely payments. Within two billing cycles, Synergy saw clear results. In less than a year, overdue account balances dropped by 45%.
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Mtalkz helped a logistics leader save 40% in costs. The company used automation for real-time shipment updates and automated responses.... This improved efficiency and made customer communication smoother. Customer engagement doubled with multi-language messaging. Real-time SMS analytics and reports supported business continuity. The solution made operations more cost-effective and improved the customer experience.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Jostle helped Coweta-Fayette EMC improve internal communication and break down information silos. Employees felt information was not shared fairly across... departments and locations. The leadership team chose Jostle to boost clarity and transparency. They launched "The Grid" for all 208 employees to share news, celebrate milestones, and recognize achievements. Employee participation and access to information increased steadily after using Jostle.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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CCI Systems helped restore power and broadband after a major ice storm in northern Michigan. The storm damaged thousands of... utility poles and disrupted services. CCI Systems sent 18 expert crews the same day, set up a safety plan, and worked with local partners. They provided fiber splicing, testing, and 24/7 project management. The team finished the work in weeks instead of months, quickly bringing services back online.
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DaVinci from AMC Technology helped CPS Energy migrate from Avaya AES to Cisco UCCX. CPS Energy used DaVinci to connect... their telephony platform with SAP CRM. The solution made the migration easy and reliable. Agents rely on screen pop to reduce customer frustration. CPS Energy handles up to 15,000 calls daily and values the platform's stability and support. AMC's solution has delivered reliability, high service, and smooth upgrades for over sixteen years.
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Kiflo Partner Management Platform helped Container xChange scale their partner program beyond 20 partners. The team replaced manual tasks done... in Excel and email with Kiflo, saving time and improving partner motivation. Kiflo's easy-to-use interface made it simple for global partners to engage. The platform enabled better partner onboarding, asset sharing, and tracking of referral data. Container xChange now manages partner engagement and program health more effectively.
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브리티 RPA helped 한국남부발전 save 33,000 hours per year by automating 25 business tasks. The company used RPA to cut... repetitive work, reduce errors, and boost productivity. Automation included tax invoice checks, contract downloads, and alarm event analysis. Staff now focus on key tasks while bots handle routine jobs. The solution fit strict network security needs for public utilities.
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E. ON used a journey-centric operating model to transform customer experience across nine markets. The company focused on structure, culture,...talent, metrics, processes, and technology to drive change. Over 47 million customers now access sustainable electricity and heat. E.ON aims to be climate neutral by 2040. The transformation created federated journey teams and a center of excellence.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Showell helped Asendia organize all sales and marketing content in one place. Before, sales teams struggled with scattered, outdated materials... and time-consuming processes. With Showell, content updates are easy and teams get notified right away. Salespeople can now access what they need in three clicks or less. The digital sales room lets them track customer engagement across platforms. Asendia found Showell easy to use and quick to implement, making their sales process faster and more effective.
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Kaon Interactive helped Sensus show the value of their network infrastructure with interactive storytelling visualization. Sensus had trouble showing their... complex network at trade shows because the products were heavy and hard to display. Kaon created 3D product tours and real-world scenarios to help Sensus sales and marketing teams show how their communications network works. Now, Sensus can visually explain how data moves between locations and utilities. This makes it easier for prospects to understand the benefits of Sensus' solutions.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Care Of Gerd wanted to help customers online like they do in stores. Their marketing partner, Extend Marketing, used Triggerbee... to make a personalized skincare guide on the website. The guide asked 13 questions and gave product tips based on answers. Customers got follow-up messages with more tips. 79% of people finished the quiz and 87.9% clicked to see the recommended product. This made the customer experience better and helped build long-term relationships.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Assently e-Sign helped Vattenfall speed up contract processes. The company saw a 75% faster turnaround time and a 25% shorter... processing time. Vattenfall saved €20,000 compared to paper contracts. The digital signing tool made business decisions quicker and easier. It also improved security and tracking for contracts.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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OnSpot Social helped Estée Lauder improve event marketing with automated texts and emails. Estée Lauder used iPads and the OnSpot... Social app to collect contact info at B2C events. Attendees got instant coupons by text, boosting engagement. Over 2,000 new leads were collected and 1,000+ automated texts and emails were sent. The company tracked results and calculated ROI using OnSpot Social's dashboard.
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Leadoo helped Keravan Energia boost lead generation and improve conversion rates on their website. The company automated lead collection and... routing, reducing manual work and speeding up customer service. Flexible bots and clear reporting made it easy to track results and improve customer experience. Collaboration between marketing and sales improved, and feedback quality increased. Keravan Energia saw clear, measurable results from using Leadoo's conversion platform.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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QuotaPath helped HydroCorp move from manual spreadsheets to automated commission management. HydroCorp paid for QuotaPath in one month and cut... commission processing from up to five days to just a couple hours. Sales reps gained visibility into their earnings and forecasting, while Finance got a single source of truth. The team grew to 12 new sellers and 23 QuotaPath users, with strong support and continuity from QuotaPath's team.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found... evidence 70% faster. They uncovered two sales funnel optimization opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found... evidence 70% faster. They uncovered two sales funnel optimization opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp... with Spotler Engage. The chatbot helps handle simple questions and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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Floatbot Voicebot helped a leading utilities company in Toronto automate lead generation. The company used the conversational AI to make... over 10,000 outbound calls daily. The Voicebot asked pre-qualification questions and booked sales appointments. In just 2 months, the company gained USD 400K in revenue. The solution improved customer experience and generated qualified leads efficiently.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Maptitude GIS helps Aricia Logistics Consulting with logistics network development. The challenge was to optimize distribution locations while maintaining service... levels. Maptitude lets users map customers, analyze delivery data, and find ideal warehouse sites. The software supports batch distance calculations and scenario modeling. Aricia uses features like depot allocation, drive time zones, and facility location tools for strategic logistics planning.
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Motionlab Platform helped ČEZ run a personalized video campaign to promote home solar panels. Each video gave customers a unique... savings plan based on their location and history. The campaign saw an 80% finish view ratio. ČEZ generated 7.3 times more leads with personalized video. The campaign's effectiveness increased by 32%. Customers gave very positive feedback.
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Steve AI helped LocusView turn text-based training and product documents into videos. LocusView needed to make training easier and boost... sales but had few resources. Using Steve, one employee made 100 training videos and ads in four weeks. This saved LocusView $20,000 in video production costs. The videos made training and product info easier to understand and share.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp... with Spotler Engage. The chatbot helps handle simple questions and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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Doxee Pvideo® helped E. ON improve customer care and bill collection. E.ON used personalized and interactive videos to remind customers...to pay bills. 52% of users watched the video to the end. 37% clicked on a call to action. The solution made bill payment easier and improved customer relationships. E.ON reduced costs and streamlined the payment process with digital communication.
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ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information.... The tool helps manage customer complaints, insurance claims, and water usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.
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DHL wanted to improve customer service in its call centers. They needed a knowledge management platform that would help agents... find information quickly. DHL chose KMS Lighthouse software. The software integrated with their systems and connected global data centers. Agent training time was cut by 50%. Call duration and holding times went down. Customer satisfaction and first call resolution rates went up.
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OVO Energy wanted to tell people about greener times to use energy and get them to join their Power Move program. They worked with... Goodstuff and Hivestack to run a digital out-of-home ad campaign that only showed when the grid used more renewable energy. The campaign used real-time data and a special algorithm to show ads at the best times. Over two months, 16,928 people signed up for Power Move, making up 24% of yearly sign-ups. The campaign also shifted 681,521 kWh of electricity and avoided 58.1 tonnes of carbon. OVO's brand awareness went up by 2% during the campaign.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Birdeye helped ION Solar automate reviews, messaging, and surveys. In 9 months, ION Solar generated 1,779 new reviews and saw... a 47.7% increase in Google search. Calls increased by 44.3%. Webchat brought in 2,888 new messages and 6,177 active conversations. ION Solar improved customer engagement and reputation management using Birdeye's unified dashboard and AI-powered tools.
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RepTrak helped a U. S. energy company recover from pollution scandals and weak reputation scores. The company used RepTrak’s reputation...mapping to identify key stakeholder concerns and optimize ESG messaging. They launched major initiatives, including $1.1 million in community grants and a net-zero carbon goal by 2050. From Q1 2019 to Q2 2020, their Reputation Score rose by 9 points in their home state and 6 points in a priority market. The company gained positive media coverage and its CEO won a major industry leadership award.
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Xoxoday Compass helped eKart automate and digitize incentives for delivery executives. eKart used real-time leaderboards, scorecards, and badges to boost... engagement. The company saw a 20% increase in sales quota attainment. 22% more employees qualified for incentive programs. Platform engagement rose by 73%. Delivery efficiency improved by 79% and attrition dropped by 48%.
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Wonderkind helped PreZero reach more job candidates with automated social media job ads. PreZero faced a talent shortage in logistics... and struggled to attract younger workers. Wonderkind's platform made it easy to create and localize ads, saving time for PreZero's team. The campaigns targeted passive candidates and highlighted PreZero's environmental mission. PreZero got over 150,000 impressions, more than 3,000 clicks, and a low cost per click of 0.25 euros.
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JustReachOut helped Restart Energy, a blockchain and renewable energy company, gain media visibility after their ICO. Restart Energy wanted to... stand out in the crowded blockchain market and become a thought leader. The solution was to create and publish expert guest articles in industry publications. Within the first month, Restart Energy was featured in respected outlets like Asia Times and Irish News. This strategy built their credibility and positioned them as experts in blockchain and renewable energy.
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Onshape helped Energyminer speed up sustainable design for its hydrokinetic energy system, Energyfish. The company faced delays and miscommunication with... old CAD tools. Onshape's cloud-native platform enabled real-time collaboration and faster design changes. Energyminer cut design iteration times and improved teamwork. The team enjoyed using Onshape, which made their work more productive and fun.
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A Million Ads helped British Gas boost relevancy in their winter campaign. The solution used dynamic audio ads that changed... messages based on weather, temperature, time, and location. The goal was to increase sales of British Gas Boiler Cover. The campaign achieved a 2.4x increase in online sales. Revenue surged 60% year over year.
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Kollective helped one of the largest electric utilities in the US share a new mission statement with over 10,000 employees. The company wanted... to communicate in a visual and personal way. They used Kollective's live video communication tools. This helped connect employees and support a new workplace culture. The solution made it easy to reach everyone quickly and effectively.
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SnapFulfil used RollWorks to run an account-based marketing program. The team needed to find high-value leads with limited resources. They... used RollWorks and HubSpot to build target account lists, run display and social ads, and sync data. In 10 months, 27% of new website visits came from RollWorks. They gained 4,000 new leads and saw a 6% conversion to MQLs.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door... sales to a fully automated, paperless revenue lifecycle. This change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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This case study shows how an advertiser used EZmob push campaigns to promote a VPN utility offer in India. The campaign focused... on high click-through rates using creatives in both Hindi and English, with English performing better. The advertiser spent $800 and earned over $2,200 in revenue, resulting in a $5,400 profit and an ROI of 80%. Direct communication with the affiliate program and rotating creatives helped achieve these results in a short campaign duration.
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Xoxoday Compass helped eKart automate and digitize incentives for delivery executives. eKart used real-time leaderboards, scorecards, and badges to boost... engagement. The company saw a 20% increase in sales quota attainment. 22% more employees qualified for incentive programs. Platform engagement rose by 73%. Delivery efficiency improved by 79% and attrition dropped by 48%.
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Powtoon helped Southern Water drive digital transformation. The company used Powtoon to train over 200 employees and communicate new processes.... Visual communication led to broad adoption and engagement. Southern Water achieved an estimated £430M in savings from successful transformation initiatives. The project rolled out in just 6 months.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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ReferralHero helped Oregon Shines achieve 120% referral growth with an ambassador referral program. Oregon Shines used a double-sided $25 e-gift... card reward to boost signups for their community solar project. The program made it easy for users to share referral links via email and chat, increasing engagement. ReferralHero's widget and automated emails streamlined the signup and reward process. Oregon Shines promoted the program through their website and social media, driving more traffic and conversions.
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E. ON used Quadient Inspire to improve its customer communications strategy. The company wanted to make communications more effective and...modern. Quadient Inspire helped E.ON manage and deliver customer messages better. This led to a stronger connection with customers. E.ON now has a more efficient and reliable communication process.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Maintenance Connection helped Northern Water improve record-keeping and collaboration. The solution made it easier to manage maintenance for critical assets.... Northern Water also saw better reimbursements. The software supported their operations in the utilities sector. This case shows the value of maintenance management software for utilities.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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Shipedge’s WMS and OMS helped Snapl fix inventory problems and order tracking issues. Snapl’s team worked with Shipedge to move... data, train staff, and test the new system. Real-time inventory tracking and barcode scanning cut down on errors and sped up order processing. Merchants now get instant order updates and easy dashboard access. Snapl saw fewer manual mistakes, faster shipping, and more revenue after the switch.
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OVO Energy wanted to tell people about greener times to use energy and get them to join their Power Move program. They worked with... Goodstuff and Hivestack to run a digital out-of-home ad campaign that only showed when the grid used more renewable energy. The campaign used real-time data and a special algorithm to show ads at the best times. Over two months, 16,928 people signed up for Power Move, making up 24% of yearly sign-ups. The campaign also shifted 681,521 kWh of electricity and avoided 58.1 tonnes of carbon. OVO's brand awareness went up by 2% during the campaign.
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We Energies used Pure Oxygen Labs' mobile SEO and clickstream optimization to improve mobile search visibility during power outages. The company targeted... local, non-brand keywords and created regional landing pages for over 300 communities. They also ran geo-targeted paid search campaigns. During a major outage, mobile traffic to their website increased by 900%. Over 50% of targeted municipalities ranked on the first page of Google for outage queries. Mobile devices drove 75% of total website traffic during the event.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Aternity from Riverbed helped EDF UK improve digital experience for contact center employees. EDF faced slow application performance and lacked... visibility into employee experience. With Aternity, EDF gained a single dashboard view of devices, apps, and network metrics. This led to faster and more accurate issue resolution. EDF improved response times and empowered data-driven decisions, enhancing both employee productivity and customer experience.
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C3 AI Energy Management helped a global energy company drive its digital transformation. The company used C3 AI to let... municipal and commercial customers analyze and cut energy use. C3 AI delivered a platform with custom analytics, data integration, and asset management. In just 16 weeks, they set up the solution for over 600 public facilities. The project met strict needs for sensor integration, security, and scalability.
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Bombora Company Surge® helped ARCOS boost website traffic by 120% and generate 34% of new leads in 90 days. ARCOS used Marketo... integration and intent data to target emerging markets. The solution drove 17 lead conversions in Q1 2020, up from nearly zero the previous year. ARCOS added over $13 million to its sales pipeline. Intent data enabled fast follow-up and supported aggressive expansion goals.
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Spitche helped Bioderma Romania boost organic engagement on Facebook and Instagram. The brand launched a social media ambassador program, signing... up over 20,000 ambassadors. This led to a 50% reduction in ad spend. Ambassadors created 65% of user-generated content and made 80% of Instagram comments. Bioderma gained 2,000 new Instagram followers in three months and saw 30% of ambassadors join through referrals.
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Loqate helped Helpthemove fix data problems in utility switching. Helpthemove used Loqate's Verify and Utilities Register to combine and clean... up address data. This made switch completions go up and support queries go down. Customers onboarded faster and were happier. Energy providers liked the better data and smoother switching. Helpthemove now finds smart meter properties more easily and offers better energy solutions.
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Lytho helped Georgia Power manage over 3,000 creative projects each year. Before Lytho, their creative review process was scattered and... slow. Lytho gave them a two-phase review system that improved collaboration and clarity. The team now uses data from Lytho to spot bottlenecks and plan better. This made their creative work more efficient and helped show leadership the real impact of their team.
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OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada... manage multiple beauty brands from a central hub in English and French. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.
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Netwrix Auditor helped Guadalupe Valley Electric Cooperative secure its virtualized IT infrastructure. The company needed to monitor 350+ network users... and protect sensitive data in SQL databases. Netwrix Auditor gave them visibility into user activity and helped close security gaps. The solution saved the IT team over 50 hours every week. Matt Huffman, system analyst, praised the improved efficiency and security.
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