Customer Experience Management Customer wins | Real Customer Results Across Industries 2025

Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional... post-stay surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Postal's Paper Plane team helped Druva boost attendance at their virtual customer events. Druva wanted more... executive-level customers to join their quarterly forums. They used custom-branded Old Fashioned gift kits as an incentive. After adding the gift, event attendance rose from 46% to 60%, a 14% increase. 35 executives asked for follow-up meetings. Druva now uses themed gifts for every event and keeps attendance high.
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Feedify referral program helped POZ33 Pvt. Ltd earn extra... income by referring businesses. The process was easy and allowed multiple referrals without hassle. The customer earned ₹34000 through the program. Feedify's referral program is a simple way to make money by connecting businesses to customer engagement tools.
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Sinch's Chatlayer Voice API helped MINDD build an AI-enabled voice chatbot for patient triage. MINDD wanted to... route urgent medical calls to human agents faster. They used Sinch’s AI chatbot builder and voice technology to sort calls by urgency. This led to more calls being answered and a safer patient experience. The solution reduced wait times and improved call handling for Dutch medical practices.
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MangoApps helped Pinion, a top 100 accounting firm, modernize internal communication and knowledge management. Pinion chose MangoApps... after testing 14 intranet platforms. The platform lets them keep a growing record of activities and build a knowledge repository. MangoApps reduced their reliance on email, boosting productivity and visibility. All employee resources are now in one dashboard, making access easier and reducing confusion.
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The City of Clearwater wanted to improve employee morale and customer service. They upgraded to... the Genesys Cloud platform. This led to a 108% improvement in call answer rates in two weeks. Abandoned calls dropped from 53% to 3%. The average speed of answer was 82% faster than nearby providers. Employee turnover fell from 40% to zero. Customer complaints and escalations decreased significantly.
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Twilio helped Age UK and Zing build safe, scalable, and cost-effective services for volunteers and the elderly. The solution focused... on secure communications and efficient volunteer management. Twilio's platform enabled better engagement and support for elderly users. The partnership improved service delivery and operational efficiency for the non-profit sector.
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Twilio helped Age UK and Zing build safe, scalable, and cost-effective services for volunteers and the elderly. The solution focused... on secure communications and efficient volunteer management. Twilio's platform enabled better engagement and support for elderly users. The partnership improved service delivery and operational efficiency for the non-profit sector.
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Tenfold helped Ferris State University unify student data across Salesforce, Banner, and their phone system. The admissions office... faced high call volumes and struggled with scattered data. Tenfold’s CTI for Salesforce let staff log call notes in one place and access student info easily. Click-to-dial and call logging features made recruitment faster and reduced errors. Staff say Tenfold made their jobs easier and improved student relationships.
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Spotler's WhatsApp and Live Chat help Radboud University answer student questions fast. The university uses... one WhatsApp number and Spotler's dashboard to let many staff reply at once. They track question history and add tags to see common topics. Live Chat is cheaper than their old chat tool. Students get quick answers because the system is easy to use and the team is large.
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Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power... BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-peer support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.
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SupportYourApp helped Skylum, Inc. improve their customer... support. Skylum's Vice President said other companies could not match the support level. SupportYourApp provided outsourced customer support services. This allowed Skylum to focus on their business goals. The customer praised SupportYourApp as a 'godsend.'
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Qwaiting helped Apollo Hospitals manage patient flow at 77 branches. Apollo faced long... wait times, disconnected systems, and manual tracking issues. Qwaiting installed a modular queue solution and a centralized dashboard. The system integrated with Apollo’s MedMantra HIS. Staff now track patient journeys in real time and optimize staffing. Patient wait times dropped and staff efficiency improved.
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Customer Radar Convert helps The Wellington Dental Practice get more customer feedback. The team wanted... to boost their Google presence. They saw a big impact from sharing feedback with their staff. The Convert package collects private reviews and shows a live customer score on their website. This helps turn more website visitors into bookings.
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Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint... Speech Analytics and Workforce Management to improve service. The company reduced customer renewal average handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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Pobuca helped everest, part of Vivartia Group, build a loyalty scheme and create an omnichannel approach for its members. Everest wanted to... collect customer data from both physical stores and online orders. Pobuca combined this data to make a single profile for each customer. This helped everest understand customer behavior and segment their database. The solution focused on customer loyalty, engagement, and business intelligence.
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Retently helped SpearmintLOVE automate customer feedback and achieve an NPS of 79. SpearmintLOVE struggled to... find an NPS tool that integrated with BigCommerce and offered automation. Retently provided seamless integration and automated outreach to unhappy customers. This made it easy to collect actionable feedback and improve customer loyalty. Over 5 million customers benefited from the improved experience.
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Blast Analytics helped a multi-brand news organization improve their Adobe Analytics data. The company had... inconsistent tracking across brands and platforms. Blast Analytics created a global tracking standard and provided guides for each team. This led to better data quality and easier reporting. The company saved money by retiring old report suites and reducing server calls. Their analytics team can now focus on finding insights instead of cleaning data.
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Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. Poste Italiane wanted... to reach new generations with better digital communication. They used Doxee Pvideo® to send personalized, interactive videos to customers during onboarding. Each video matched the customer's profile and services. This made communication simple and reduced the need for customer service. Poste Italiane improved efficiency and built stronger relationships with younger customers.
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Juphy AI helped AMVIM, a fashion brand, boost customer satisfaction and sales on Shopify. Before Juphy, AMVIM... struggled with cart abandonment and slow support. Juphy’s AI Agent gave instant answers, smart product recommendations, and 24/7 support. In just 7 days, Juphy AI handled many customer chats, saved support hours, and delivered 44% of recommendations at night. AMVIM saw more conversions and higher average order value from better upsell and cross-sell.
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A large mortgage servicer in the U. S. needed to...convince customers to go paperless to save costs. Traditional email campaigns failed, costing $14 per mailed statement. Ushur helped by implementing a proactive SMS strategy. This led to a 150% increase in conversion rates and 22,000 opt-ins for paperless statements. The campaign was cost-effective, improved customer engagement, and enhanced data accuracy. Ushur's solution was deployed within a month, showcasing its ease of use and effectiveness.
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Keatext helped a logistics company improve customer insights by integrating with Alchemer. The company sent... thousands of surveys each quarter but struggled to build dashboards and visualize data in Alchemer. Keatext provided flexible dashboarding and automated data ingestion, saving time and effort. The team could now easily create multiple dashboards and analyze both structured and unstructured survey data. Dedicated support from Keatext made the transition smooth and impactful.
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Platform One helped Are Media build the "Insiders" insight community. Over 10,000 women... joined, creating more than 450,000 conversations. The platform made it possible to get insights in days instead of months. Are Media used these insights to better understand their audience. The community gave readers a real-time voice and quick feedback.
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Inriver PIM helped Hendi, a global culinary equipment manufacturer, solve product data management challenges. Hendi struggled with... inconsistent product information across catalogs, websites, and ERP systems, causing confusion and inefficiency. Inriver provided a unified platform, integrating with ERP and Magento, and enabled Hendi to scale catalog production from 6 to 20 versions, cutting production time by 75%. Hendi expanded its product range from 2,000 to 9,500 SKUs and language offerings from 9 to 25, saving nearly 50% of their time and improving customer experience across all channels.
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Vanish used Good-Loop's ad formats to raise awareness about autism diagnosis inequality. The campaign, 'Me,... My Autism and I,' encouraged viewers to watch ads to unlock donations for Ambitious About Autism. Vanish saw a 57% increase in ad recall and a 49% uplift in positive emotion compared to industry benchmarks. The campaign raised £25,000 and led to a 44% increase in brand association with the autistic community. 67% of viewers planned to take action after seeing the campaign.
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