Customer Experience Management Client Stories | Industry adoption & Deployment Successes

Vacasa used Twilio Segment to unify customer data and personalize marketing campaigns. They implemented SMS and email to deliver timely... check-in codes and promotional messages. With SendGrid, Vacasa built targeted email programs and improved campaign performance. Personalized campaigns led to 3-10x more guest bookings and over 21% open rates on emails. Segment enabled smarter decisions and higher engagement across channels.
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Vacasa used Twilio Segment to unify customer data and personalize marketing campaigns. They implemented SMS and email to deliver timely... check-in codes and promotional messages. With SendGrid, Vacasa built targeted email programs and improved campaign performance. Personalized campaigns led to 3-10x more guest bookings and over 21% open rates on emails. Segment enabled smarter decisions and higher engagement across channels.
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Feedify referral program helped POZ33 Pvt. Ltd earn extra income by referring businesses. The process was easy and allowed multiple... referrals without hassle. The customer earned ₹34000 through the program. Feedify's referral program is a simple way to make money by connecting businesses to customer engagement tools.
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Customer Radar helps a business owner get more new clients. 90% of bookings come from new clients. Most new clients... find the business through Google reviews powered by Customer Radar. The platform makes it easy to ask for feedback after transactions. Customer Radar connects with booking systems and CRMs for automated review requests.
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Relay helped a leading health payer boost member engagement and digital adoption. Only 12% of members knew where to go... for care before. Relay's secure engagement solution drove a 45% increase in contact rates with health coaches. Preventative tests and screenings rose by 11%. The switch rate from brand name to generic drugs increased by 20%. The company won an award for innovative patient education.
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SupportYourApp provided 24/7 customer support outsourcing for a U. S. psychology organization launching a digital product. The client needed consultants...with C2-level English and academic writing skills for high-quality live chat and email support. SupportYourApp quickly sourced and trained the team, who integrated with the client and improved processes. The team achieved a 4-minute live chat and 30-minute email response time, meeting all SLAs and building trust for future growth.
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Wayfair used Tenfold CTI for Salesforce to give 700+ agents instant access to customer data. This solved their problem of... buried information and low connection rates. In six months, outbound call volume doubled and connection rates rose by 30%. Productivity gains equaled adding 38 employees. Managers gained new analytics and coaching tools. Wayfair logged over 2.3 million calls in the first six months.
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Retently helped SpearmintLOVE automate customer feedback and achieve an NPS of 79. SpearmintLOVE struggled to find an NPS tool that... integrated with BigCommerce and offered automation. Retently provided seamless integration and automated outreach to unhappy customers. This made it easy to collect actionable feedback and improve customer loyalty. Over 5 million customers benefited from the improved experience.
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Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could... handle high-volume campaigns and provide detailed analytics. Sinch enabled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.
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CliniClowns used Spotler Engage to improve their social media and webcare operations. They combined professional agents and volunteers to monitor... and respond to messages seven days a week. The platform helped them deliver positive engagement, manage live chat during campaigns, and quickly address requests from parents and care institutions. Spotler Engage enabled efficient teamwork, direct publishing, and real-time sentiment monitoring for better service and storytelling.
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MangoApps helped the Kansas City Chiefs engage over 600 event staff with their new "Huddle" app. The app gives staff... access to schedules, clock-in/out, and communication tools in one place. After launch, staff adoption jumped to 90%, up from 40% before. Chiefs can now reach all 600 staff instantly, improving communication and training. Other departments are interested in using Huddle for their teams.
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Khoros helped Sky handle a 500% spike in community posts during the COVID-19 pandemic. Sky used Khoros to build community... messaging, letting advisors address complex account-based queries. Engagement on Sky’s community more than doubled from 2019 to 2020, with new discussions up 128%, new answers up 119%, and badges up 617%. Customers who viewed answered content were 21% less likely to call, saving Sky over $150k per year. Sky’s community transfer rate was about one-third that of other digital properties.
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Pobuca helped Schneider Electric boost shopper sales with segmented promotions. Schneider Electric wanted to reward loyal customers and increase their... sales. They also aimed to improve customer engagement and achieve multichannel communication. Pobuca provided tools for customer loyalty, CRM, and business intelligence. Schneider Electric gained insights into purchasing habits across different regions.
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Blast Analytics helped a multi-brand news organization fix inconsistent Adobe Analytics tracking across websites and mobile apps. The team created... a global tracking standard and provided guides for each brand. This improved data quality and enabled holistic analysis. The company saved costs by retiring individual report suites and reducing server call volume. Their analytics team now spends less time cleaning data and more time finding insights.
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Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security.... Cisco's analytics and automation reduced network problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.
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Keatext helped Intelcom process 5000 daily CSAT survey responses, replacing manual analysis with AI-powered text analytics. Intelcom used Keatext to... automate customer feedback analysis, enabling a data-driven approach to customer experience. The platform's fast setup and strong analytics let Intelcom overhaul their CX strategy and improve operational efficiency. Keatext's recommendations validated SWOT analysis and improved service center routing. Multiple teams now use Keatext to drive decisions and measure CX progress.
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UserGems used Postal to boost their email engagement. They achieved a 90% email open rate and a 30% reply rate.... Postal helped UserGems increase their sales accepted pipeline by 50%. They used targeted ads with incentives to drive these results. The case shows how Postal supports sales and marketing teams with better outreach.
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Platform One helped Are Media build the "Insiders" insight community. Over 10,000 women joined, creating more than 450,000 conversations. The... platform made it possible to get insights in days instead of months. Are Media used these insights to better understand their audience. The community gave readers a real-time voice and quick feedback.
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Yamaha used the Inriver PIM platform to unify product data across global divisions. Managing thousands of SKUs with spreadsheets was... slow and error-prone. Inriver automated workflows and centralized product information. Dealers now get accurate, real-time data from one source. Yamaha improved speed to market and dealer collaboration. The solution advanced their global "One Yamaha" vision.
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Vanish used Good-Loop’s ad formats to raise awareness about autism diagnosis inequality. The campaign focused on the importance of clothing... smell consistency for autistic individuals. Vanish saw a 57% increase in ad recall and a 49% uplift in positive emotion compared to industry benchmarks. 44% more people associated Vanish with supporting the autistic community. The campaign raised £25,000 for Ambitious about Autism and inspired 67% of viewers to take action.
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