Customer Feedback Management Client Stories | Industry adoption & Deployment Successes

Work 365 helped Infinity Group save £1M each year. They cut manual billing by 75% and improved turnaround times by... 60%. The company replaced disconnected tools with a single source of truth for subscriptions. Automation eliminated errors and enabled scalable growth. Infinity Group now manages billing and subscriptions efficiently without adding staff.
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TOOTRiS used Customer Thermometer to collect real-time feedback from parents and childcare providers. The platform helped TOOTRiS close the loop... on support tickets and improve customer service. Integration with Zendesk, Hubspot, and Salesforce was easy and seamless. Feedback from Customer Thermometer led to deeper customer engagement and better product development. The team used analytics to share insights and drive continuous improvement across the company.
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Pagely uses Delighted to collect real-time customer feedback and reduce churn. They integrate Delighted with HubSpot, Zendesk, and Slack for... seamless workflow and visibility. Customer Effort Score and NPS surveys help track satisfaction and trigger follow-ups. Feedback drives product decisions and shapes the engineering roadmap. Pagely credits Delighted for improved customer experience and internal transparency.
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GBG used CustomerSure to run their global Voice of the Customer program. They needed a way for customers worldwide to... give feedback easily and in real time. CustomerSure met their needs for global coverage, multi-language support, and CRM integration. The system was easy to use and quick to implement. GBG now responds to customer feedback faster and improves service based on real-time insights.
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CX Group uses Checkbox as their survey platform. They value its flexibility and low total cost of ownership. The feature... set meets their needs for survey deployment. CX Group plans to keep using Checkbox for their survey operations. The platform supports their business goals.
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Zoho Expense helped Plivo speed up expense reporting. The old paper-based process took almost two weeks and frustrated the accounting... team. With Zoho Expense, employees could submit expenses easily and managers could review reports quickly. Credit card integration removed the need for paper receipts. Advanced analytics gave the accounting team clear insights into spending. Automation saved time and made reimbursements faster.
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Arancia used Zonka Feedback to formalize its customer experience program across global project deliveries. The company implemented CSAT surveys to... capture structured feedback on project delivery and client experience. This helped Arancia identify improvement areas and strengthen internal processes. Zonka Feedback's support team provided guidance on survey setup and distribution. The new feedback program gave Arancia consistent visibility into client satisfaction and delivery quality.
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Simplesat helped Spektrix get more actionable customer feedback. Before Simplesat, Spektrix had a stagnant 99% CSAT score and low response... rates using Zendesk surveys. With Simplesat's customizable surveys and integrations with Hubspot and Google Sheets, Spektrix increased response rates and gained deeper insights. Weekly NPS collection became faster and more useful. The team now acts quickly on feedback, improving service and customer satisfaction.
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Nicereply helped Salecto, a Danish SaaS company, collect direct customer feedback. Before Nicereply, Salecto had no data on customer satisfaction... or response times. With Nicereply, they integrated CSAT surveys into Zendesk and Slack. This let them react quickly to unhappy customers and celebrate positive feedback. The team uses Nicereply analytics to track and improve customer support.
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FORM OpX helped a top U. S. senior living provider improve compliance and care in over 325 communities. The provider...replaced manual audits with mobile forms, boosting real-time visibility and tracking for 24 compliance categories. Teams now spot trends, launch improvement plans, and adapt quickly to changing regulations, including COVID-19 protocols. The solution reduced travel costs and enabled remote audits, delivering full ROI from travel savings alone. Staff feel empowered, and residents benefit from safer, higher-quality care.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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Zoetis used the Qualtrics Employee Experience platform to help 120 veterinary practices fight burnout and improve team wellbeing. The REVAMP initiative... let vets share feedback and spot stress points using mobile surveys and AI-powered insights. Practice leaders could quickly assess culture and take action to support staff. The project aimed to reduce workplace stress and boost fulfillment for veterinary teams. Zoetis partnered with Qualtrics to deliver these tools and insights across its network.
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A Fortune 100 healthcare insurer used InMoment's Conversational Intelligence to analyze 20,000 call transcripts and post-call surveys. The goal was... to improve member experience during a period of benefit changes. Agents who introduced themselves as 'Healthcare Advocates' saw a 25% increase in positive sentiment. Calls mentioning the annual notice of change had a 4-point higher NPS. Confirming issue resolution at the end of calls led to an 18-point NPS boost. The project identified key training opportunities to drive better customer satisfaction and operational efficiency.
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Sogolytics helped Virginia Physicians for Women boost their Google reviews by 600%. The OB/GYN practice used AI-powered surveys to turn... positive patient feedback into public online reviews. All six locations achieved a 4.5+ star rating in under two years. The platform enabled automated survey distribution and dynamic review invitations. Real-time insights and segmented reporting improved patient experience and operational decisions.
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InputKit helped Priva Santé, a private healthcare clinic, boost its Google reviews from 8 to 108 in just six months. The clinic’s average... rating jumped from 4.1 to 4.9 stars. InputKit enabled fast feedback collection, letting staff address patient concerns quickly. About 33% of new patients now come from Google searches. The clinic saw an 8x return on investment and built stronger patient trust.
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Alchemer helped StoryPoint Group cut feedback turnaround from weeks to days across 150 senior living communities. Before, feedback was scattered... and slow, using tools like SurveyMonkey and manual interviews. With Alchemer, SPG centralized feedback, used real-time analytics, and created custom surveys. Teams now act fast on resident and staff insights. This improved satisfaction, data accuracy, and engagement for over 14,000 seniors.
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Zurich Insurance used Medallia to unify its customer experience management across countries. The platform enabled real-time feedback collection and tailored... insights for every employee. Promoters now pay 27% more in premiums and are 5x less likely to leave within a year. Zurich improved its NPS by 20 points in Turkey after acting on customer feedback. Medallia's system helps Zurich close the loop with every dissatisfied customer.
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Zurich Insurance used Medallia to unify its customer experience management across countries. The platform enabled real-time feedback collection and tailored... insights for every employee. Promoters now pay 27% more in premiums and are 5x less likely to leave within a year. Zurich improved its NPS by 20 points in Turkey after acting on customer feedback. Medallia's system helps Zurich close the loop with every dissatisfied customer.
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Zurich Insurance used Medallia to unify its customer experience management across countries. The platform enabled real-time feedback collection and tailored... insights for every employee. Promoters now pay 27% more in premiums and are 5x less likely to leave within a year. Zurich improved its NPS by 20 points in Turkey after acting on customer feedback. Medallia's system helps Zurich close the loop with every dissatisfied customer.
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Interpolis used Mopinion to collect targeted customer feedback. Before Mopinion, they had to calculate Net Promoter Score manually in Excel.... With Mopinion, all calculations are automated. This made the process easier and improved company results. Interpolis gained better customer insights and increased satisfaction.
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Davies investigated a claim for repair costs after a cast iron lamp column was damaged. The initial claim was £42,751.51,... but Davies found discrepancies in the contractor’s costs and incomplete documentation. Their team discovered that a cheaper steel lamp column was used instead of a new cast iron one. After persistent questioning and review, the third-party contractor withdrew the claim. This resulted in a 100% saving for Davies’ client.
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Zurich Austria used quantilope's Insights Automation Platform to improve their research process. They needed faster, advanced insights into customer security... and trust needs. By switching to quantilope, Zurich Austria now runs research projects more quickly and easily. The company saves €70,000 each year on advanced analyses. This helped Zurich Austria better understand its target group while reducing costs.
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Pattison Agriculture used SATISFYD’s Voice of Customer solution to improve customer and employee experiences. Doug, the president, focused on direct... feedback and team empowerment. This approach helped increase customer satisfaction and market share across 18 locations. The company built a culture of continuous learning. SATISFYD enabled Pattison to gain a competitive edge in the agriculture sector.
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UserTesting helped Ancestry improve its free trial experience. The Growth Team used the platform to test and refine onboarding for... new users. This led to a 20% drop in day-one cancellations. Revenue from new users increased by 6%. The new trial flow is simpler and clearer for customers. Ancestry now plans to use EnjoyHQ to gather more customer insights.
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Todd used GuestComment to share his feedback. The platform made it easy for him to leave a review. GuestComment helps... collect customer testimonials. It supports businesses in gathering guest comments. No specific results or metrics are mentioned.
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Michael used Qeryz to run two separate surveys for his website users. He showed a signup discount survey only to... new visitors, not to existing users. This helped him avoid giving discounts to current customers. Qeryz let him target surveys based on user identity. This made his offers more effective and protected his revenue.
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SutiSign helped Coeur Alaska meet external audit requirements. Their old PDF-based signature solution failed compliance checks. SutiSign provided a robust... e-signature platform. The implementation was fast and seamless. No IT support was needed. Coeur Alaska now stays compliant with audit standards.
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Surveypal helps customer service and experience teams turn contact center data into actionable insights. The platform combines unstructured data from... service tickets with structured metrics to give a full view of customer interactions. One customer said Surveypal provides great insights at a glance and allows deeper analysis than before. Surveypal enables leaders to make data-driven decisions and understand both surveyed and silent customers. The tool helps break down silos and supports collaboration across departments.
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SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable... employee feedback. SurveyMonkey enabled YES to collect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.
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SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable... employee feedback. SurveyMonkey enabled YES to collect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.
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SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable... employee feedback. SurveyMonkey enabled YES to collect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.
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AskNicely helped McGrath Estate Agents get real-time insights into customer sentiment. Before, feedback came too late and teams struggled to... spot issues. With AskNicely and PropertyMe, McGrath automated feedback collection using NPS and CSAT surveys. This led to more positive reviews, better team recognition, and time saved. The integration let them fix problems faster and build stronger customer relationships.
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Survicate and HubSpot integration helped Wahi, a Toronto-based prop-tech company, save over 10 hours weekly by automating customer feedback collection. Before Survicate, Wahi's... admin team spent too much time on manual follow-ups with partner realtors. With Survicate surveys embedded in HubSpot workflows, feedback responses now update contact fields and trigger automated actions. Wahi streamlined operations, improved efficiency, and created better customer experiences. The solution filled 21 contact fields and powered 11 automated workflows.
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SurveySparrow helped SAMA Educational Co. increase survey participation across all campuses. The platform enabled bilingual, branded surveys for students and... parents. SAMA used SurveySparrow’s ticketing system to address feedback quickly. Leadership gained actionable insights for better decisions. Parent engagement and student satisfaction improved. SAMA streamlined feedback management and strengthened its reputation in Kuwait’s education sector.
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SurveySparrow helped SAMA Educational Co. increase survey participation across all campuses. The platform enabled bilingual, branded surveys for students and... parents. SAMA used SurveySparrow’s ticketing system to address feedback quickly. Leadership gained actionable insights for better decisions. Parent engagement and student satisfaction improved. SAMA streamlined feedback management and strengthened its reputation in Kuwait’s education sector.
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SurveySparrow helped SAMA Educational Co. increase survey participation across all campuses. The platform enabled bilingual, branded surveys for students and... parents. SAMA used SurveySparrow’s ticketing system to address feedback quickly. Leadership gained actionable insights for better decisions. Parent engagement and student satisfaction improved. SAMA streamlined feedback management and strengthened its reputation in Kuwait’s education sector.
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AddSearch AI Answers helped Lone Star College improve their website search. The college serves 90,000 students each semester. They needed... faster, more accurate answers for users. AddSearch AI Answers gave instant, reliable results and was easy to set up. The college now handles over 50,000 monthly searches with no complaints about incorrect information. User satisfaction and admissions conversions increased.
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SimpleSurvey helped Justina, an educator, modernize her marketing research class. Before, students collected survey data by hand, which took a... lot of time and led to mistakes. With SimpleSurvey, students learned to create surveys, use skip logic, and analyze data in real time. The platform's easy interface and color-coded reports made learning simple. Fast support from SimpleSurvey kept classes running smoothly.
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Strapi used Canny to improve community feedback and double their user interactions. Before Canny, Strapi struggled to manage feedback and... lacked context for feature requests. With Canny, the team gained a public roadmap, better integrations, and a simple interface. Product managers, sales, and support teams all use Canny daily. Strapi saw a 100% increase in comments and higher customer satisfaction. The discovery process became faster and more cost-effective.
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Brain Technologies used Luciq to fix slow bug resolution and improve app quality. Before Luciq, they tracked bugs by hand,... which caused delays and missed issues. Luciq let them spot, assign, and fix bugs faster with tools that work with JIRA and Slack. Teams could see ticket updates in real time and talk about issues right in Slack. Luciq’s logs and event tracking helped engineers debug quickly. Now, Brain Technologies solves problems faster and keeps users happy.
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Clay used Upvoty to collect user feedback and build a strong community. They focused on growth marketers in outbound sales... teams to improve product-market fit. Clay created a Slack channel and used Upvoty’s feedback portal to connect users and gather ideas. They switched to usage-based pricing with flexible credits, making customers happier. By adding AI features like Claygent, they helped teams save time and personalize outreach. These changes helped Clay grow to a $500M SaaS company.
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UserVoice helped Buffer scale customer feedback and prioritize product features. Buffer used UserVoice to collect and validate user requests, leading... to better product decisions. The platform enabled Buffer to collaborate with customers, saving engineering time and reducing wasted effort. Buffer used customer insights to add video support for Twitter, directly addressing user needs. UserVoice became a key part of Buffer's product development and customer engagement process.
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Research Hub helped Zendesk save over 2. 5 hours per project by combining five tools into one. The platform now...manages 25,000 research participants for Zendesk. A small ReOps team of two supports more than 200 researchers, product managers, and designers. Zendesk used Research Hub to make customer recruiting self-serve and reduce manual work. The solution removed bottlenecks and improved flexibility for urgent projects.
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Feedbackly helped Stockmann measure customer emotions using the Emotional Value Index (EVI®). Stockmann faced challenges with traditional KPIs and needed... deeper insight into customer behavior. With Feedbackly, they now track emotions at every stage of the customer journey, both online and in-store. This led to higher web store conversion rates and better delivery experiences. Employees are more engaged, and Stockmann can quickly identify what drives customer actions.
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SmartSurvey helped a leading UK cooperative engage over one million members. The cooperative used SmartSurvey to personalize feedback and automate... data collection. Integration with Salesforce enabled real-time tracking and analysis. 95% of member interactions were powered by SmartSurvey last year. The platform improved trust, security, and participation rates. Manual processes were replaced with automated workflows, freeing up staff time.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured... compliance with brand standards and collected real-time feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured... compliance with brand standards and collected real-time feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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Enghouse IVR helped a national pharmacy chain improve customer experience for over 170,000 monthly customers. The chain used an automated... phone survey to collect feedback after prescription order calls. IVR data, combined with CRM insights and Qualtrics, gave a full view of customer satisfaction. This let the pharmacy make better decisions and improve service. The focus was on repeat business and strong branding.
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Turning Stone Resort Casino used Cvent advertising and software to boost national visibility. The resort wanted to attract more large... meetings and events, which usually go to big cities. By using Cvent tools like Planner Navigator and Event Diagramming, the sales team increased received RFPs by 24% and unique organizations sourcing by 23%. Over 2,000 interactive floor plan views happen each year. The technology helped planners see the space and made the resort stand out to event professionals.
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SurveyGoo moved Drumpellier Golf Club's paper survey online. They reviewed and adapted the questionnaire for their survey platform. Members completed... the survey online. The club received clear data tables and summary charts. Insights showed member satisfaction and areas to improve the membership experience.
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Callexa Feedback helped ATMANTAN Wellness Resort move from paper-based NPS surveys to a digital system. The resort now surveys up... to 1,000 guests monthly and gets real-time feedback. Automated reminders and a clear dashboard make it easy to track guest satisfaction. Custom branding and filtering features fit ATMANTAN's needs. The team is very happy with the results and project management.
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NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
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LendingTree used Thematic to analyze over 20,000 customer comments every 90 days. Their previous CX platform failed to deliver useful... text analysis, so they switched to Thematic for better accuracy and ease of use. Thematic helped them uncover a key issue: leads were receiving calls outside normal hours, which hurt NPS scores. By quantifying the loan value affected, LendingTree turned this insight into a revenue opportunity. Thematic saved hundreds of hours and improved lender engagement.
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inQuba Journey Orchestration with WhatsApp helped a multi-national investment and insurance company boost client engagement and portal registration. The company used... personalized WhatsApp dialogues and nudges to guide clients through onboarding. Verified WhatsApp messages increased trust and response rates. The solution achieved message read rates as high as 90% and engagement rates above 40%. This approach improved customer engagement and drove higher conversion.
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Betterworks helped Arcesium move from siloed KPI tracking to transparent, firm-wide OKRs. The company achieved 97–98% completion rates for annual... and mid-year reviews. Public OKRs increased transparency and alignment across business units. Upward-feedback scores for managers improved after targeted training. Employees gained more autonomy to set and track goals, supporting a culture of ownership and accountability.
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Survio helps Fleetcor collect feedback from B2B clients in 11 EU countries and 6 languages. Fleetcor uses Survio's survey platform... to make data-driven decisions and stay ahead of competitors. The platform is easy to use, requires no training, and supports multilingual surveys. Survio's adaptability and reliability have improved Fleetcor's services and client satisfaction. Fleetcor recommends Survio for businesses needing efficient survey solutions.
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Questback helps Stiftelsen Läxhjälpen measure and track student progress in their homework help programs. The organization uses surveys at the... start and end of the school year to see changes in student attitudes and development. Insights from Questback surveys guide improvements, like demanding better snacks from schools to boost student focus. The data is key for showing results to investors and partners. Questback is central to Läxhjälpen’s ability to evaluate and improve their impact.
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Shout helped Wildfowl & Wetlands Trust (WWT) save money while improving survey feedback collection. WWT switched from SurveyMonkey to Shout... for its lower cost and better features. The team uses Shout’s instant email alerts to act quickly on feedback. Advanced filters make it easy to compare survey data and support better decisions. WWT’s staff finds the platform easy to use, boosting productivity in their education programs.
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St John Ambulance used Microsoft Advertising's Copilot and Ads Studio to boost creative agility and scale. They applied generative AI... to quickly create custom ad visuals, saving time and reducing manual design work. The team saw a 22% increase in click-through rate, a 30% rise in return on ad spend, and over 50% more clicks. AI-powered tools helped maintain brand consistency and reach wider audiences. St John Ambulance overcame resource constraints and improved campaign performance with automated creative production.
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FDOT and GDOT used Opiniator to replace paper comment cards with real-time digital feedback at highway rest areas. This change cut... complaint resolution times from weeks to seconds. Maintenance crews now get instant alerts about issues, improving response and accountability. The system increased visitor participation and allowed managers to track contractor performance with data. Both states shifted to demand-based maintenance, improving hygiene and visitor satisfaction.
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Snap Surveys partnered with TSO to build the Wellbeing-at-Sea Tool for the Maritime and Coastguard Agency. The tool helps maritime... workers by asking questions about mental and physical health, work culture, and support. Workers get instant, tailored advice after completing the survey. Management receives summary reports to understand feedback and improve working conditions. The solution aims to make life safer and better for seafarers.
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Melton City Council used Civica’s Authority Community Portal to handle a surge in community requests. The council faced a doubling... population and rising service demands. They aimed to improve customer request times and cut council costs. The business transformation team focused on better workflows and customer experience. Civica’s solution helped manage 270,000 enquiries and 92,000 rates notices each year.
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Harvey’s used Methodify to test six new burger concepts for limited time offers. The team wanted to hear directly from... customers before making decisions. Methodify’s platform let them quickly set up a monadic concept test and target the right customer segments. Results came in fast, showing which offers would drive the most traffic. Harvey’s used these insights to plan their yearly marketing and prioritize the best ideas.
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ServiceGuru helped Someburros, a fast-casual Mexican restaurant chain, collect 51,278 customer reviews across 8 locations in 8 months. The platform enabled... 31,278 survey questions to be answered and gathered over 1,600 new email addresses for marketing. Someburros saw a 55% increase in Google reviews and a 5% higher Google rating. ServiceGuru made it easy to recognize employees and improve customer service.
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Ovation helped Prelude Kitchen & Bar get 5X more guest feedback using SMS surveys and OpenTable integration. The owner, Allen... Kou, switched from email surveys to Ovation's text-based, 2-question surveys. This made it easy for guests to respond and boosted feedback volume. Their average online rating jumped from 4.3 to 4.5. Allen used real-time chat and reporting to improve service and connect with guests. Ovation made it simple to resolve issues and thank happy customers.
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Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.
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Belle Tire used Explorance MTM’s Blended Learning Module to improve training program measurement. The tool gave them a full view... of how different training parts work together. It helped them capture feedback from learners in real time. With these insights, Belle Tire refined their training and made better decisions. The module supported ongoing improvements across their learning programs.
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IdSurvey helped Dekra Italia optimize call center processing time and speed. The survey software made it easy to manage operations... and access real-time data. Dekra Italia used IdSurvey's reporting and dashboard tools to study survey data more accurately. The platform's intuitive design required no programming skills. Fast support enabled quick implementation of new requests.
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HomeSwapper used SightMill to track customer satisfaction with Net Promoter Score surveys. Over 5,000 surveys are sent monthly, achieving a... 7% response rate, much higher than previous feedback methods. The NPS benchmark is 10.4, helping HomeSwapper measure the impact of service improvements. Feedback from users guides two improvement streams: user engagement and new features. SightMill NPS transformed how HomeSwapper approaches product development and customer satisfaction.
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Prodsight helped Brand24 analyze 100% of their Intercom support tickets. The product team used Prodsight to spot and prioritize customer... issues quickly. They connected Intercom to Prodsight and saw results in 24 hours. Weekly email alerts kept the team updated on trending topics. Brand24 now uses customer feedback to guide their product roadmap. The team reduced incoming support inquiries by addressing key issues.
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Iterate helped Match Group improve how they listen to customers. Match Group used Iterate's customer insights management platform to collect... and analyze feedback. This let them learn what users want and act on it quickly. The platform made it easier for Match Group to create happier customers. The case shows how customer feedback tools can drive better user experiences.
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