Customer Success Platform Customer wins | Real Customer Results Across Industries 2026

Vacasa used Twilio Segment to unify customer data and personalize marketing campaigns. They implemented SMS and email to deliver timely... check-in codes and promotional messages. With SendGrid, Vacasa built targeted email programs and improved campaign performance. Personalized campaigns led to 3-10x more guest bookings and over 21% open rates on emails. Segment enabled smarter decisions and higher engagement across channels.
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Homeland used Front to manage over 4,300 weekly emails across six teams. They switched from Zendesk to Front for better... collaboration and faster responses. With Front, Homeland cut average reply time by 7 hours in six months. Message templates and SLA rules helped them handle most messages in 5 minutes. Front’s analytics let Homeland track response times and improve customer satisfaction. This gave Homeland a strong edge in the French property management market.
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Freshservice unified 8 of Carrefour Belgium’s 15 helpdesks in just 3 months. The new self-service portal simplified incident management and... improved agent satisfaction. 350 agents now support IT, logistics, HR, and more from a single platform. Legacy systems like BMC Remedy, Google Sheets, and email were replaced. Agent productivity and user satisfaction soared with automated workflows and better service request management.
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Superchat helps easyApotheke Duderstadt manage customer communication across WhatsApp, email, and Instagram. The pharmacy needed a GDPR-compliant way to use... WhatsApp for orders and questions. Superchat provides a universal inbox, making it easy for staff to respond quickly. Each team has its own mailbox, and all messages are organized in one place. This leads to a simpler customer experience and higher satisfaction.
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Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could... handle high-volume campaigns and provide detailed analytics. Sinch enabled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.
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ADP could not see a full view of each client. Gainsight gave ADP more visibility into customer relationships. This helped... ADP understand clients better. ADP can now reach more customers. Gainsight made it easier for ADP to manage customer data. ADP plans to expand its client base using Gainsight.
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Wynter helped Appcues improve their conversion rate by 73% through targeted B2B message testing. Appcues used Wynter to test and... refine their homepage messaging with feedback from product managers and marketers. The feedback revealed unclear messaging and design issues, leading to a full rewrite and redesign. Appcues also used Wynter’s Buyer Intelligence Survey to better understand customer pain points. The result was messaging that resonated and drove measurable growth.
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Cin7 used ChurnZero to cut customer churn by 60% quarter over quarter. The Cin7 team unified customer data and automated... digital campaigns with ChurnZero. They targeted customer segments and drove adoption using real-time usage insights. ChurnZero helped Cin7 scale customer success operations without hiring more staff. The team now shares customer success data across the company and plans to expand digital engagement for growth.
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TalkToTheManager helps Laurenzo's El Tiempo Cantina get real-time feedback from customers by SMS. The restaurant uses the tool to talk... with guests and fix problems fast. The service keeps phone numbers private for both managers and customers. Roland Laurenzo, President, says customers love the tool and it is a must-have for restaurant owners. Since using TalkToTheManager, they have kept more guests happy and improved their service.
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Walnut lets Forma create custom, interactive sales demos fast. Forma needed to show their flexible employee benefits platform to each... buyer in a unique way. Walnut's demo platform helped them save hundreds of hours and boost sales team adoption. Now, Forma qualifies leads better and gives prospects hands-on product experiences early. Walnut's features, like variables, make demo creation quick and easy for the whole team.
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Waystar used Totango to manage client success and reduce customer churn by 20%. The company focused on prioritizing risk in... its growing business. Totango helped Waystar become a trusted advisor to its customers and leadership. Their SaaS platform simplifies healthcare payments for clients. The partnership improved customer retention and business stability.
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Glynk helps a B2B telecom company run an online customer community. The community serves about 900,000 users and is just... over a year and a half old. It answers 63% of all customer questions. This leads to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
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Customer Lobby helped Simply Magic Chem-Dry automate their marketing. Before, the team spent a lot of time sending postcards and... emails by hand. With Customer Lobby, the process is now automatic and connects to Quickbooks. The system sends reminders to customers for repeat service. It also makes it easy to collect online reviews. The owner says Customer Lobby saves time and brings in more testimonials.
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