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Chatfuel vs Certainly: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Chatfuel vs. Certainly is based on a specific set of business needs and context. The comparison uses 2845 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Chatfuel and Certainly

Chatfuel, ManyChat, Octane AI, etc., belong to a category of solutions that help Bot Platform, whereas Certainly belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Chatfuel covers Engagement Management, Advertisement with Social Media, Communication Management with Social Media, Helpdesk Management with Social Media, etc.

Certainly focuses on Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Chatfuel

Focus area

Chatfuel is better than Certainly for

Software Failure Risk

  • medium

logo Certainly

Focus area

Software Failure Risk

  • medium

About

Chatfuel | chatbot platform for Facebook Messenger

Ecommerce chatbot builder

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

65

14

Total Goals
(we found evidences for)

10

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


helpdesk management


social media management

scheduling post to social media

engaging on social media


content management


social media marketing


customer feedback management

measuring customer satisfaction



personalized marketing


generation of new leads



contact list management


knowledge management


workflow management


training & onboarding




courses & assessment

create learning path



conversion management



rating and review management


competitive intelligence


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Launch new products

  • See 7 more
  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting