Comparison Summary
This comparison report of Dialogflow vs. Certainly is based on a specific set of business needs and context. The comparison uses 1506 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Dialogflow and Certainly
Dialogflow, Cognigy.AI, kore.ai, etc., belong to a category of solutions that help Bot Platform, whereas Certainly belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Dialogflow covers Engagement Management, Communication Management, Training & Onboarding, Conversion Management, etc.
Certainly focuses on Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.
"We really love Dialogflow. It has really strong natural language understanding (NLU) capabilities, which meant we were able to automate a large part of the conversation. " - Martine van der Lee
"Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service " - David Einarsson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Delight customers with intuitive omnichannel conversational AI
Ecommerce chatbot builder
Financials
SERIES A
SEED
Business Need
Total Processes
(we found evidences for)
48
14
Total Goals
(we found evidences for)
7
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Launch new products
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Enter new markets internationally or locally
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Scale best practices
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Grow market share
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Improve efficiency
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve efficiency
- See 4 more
Top Channels
Channels Used
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
