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Gupshup vs Yellow.ai: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Gupshup vs. Yellow.ai is based on a specific set of business needs and context. The comparison uses 513 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Gupshup and Yellow.ai

Gupshup, and Yellow.ai belong to a category of solutions that help Bot Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Gupshup covers Communication Management with Chat, Engagement Management with Chat, Campaign Management, International Marketing, etc.

Yellow.ai focuses on Engagement Management, Customer Feedback Management, Upselling, Social Media Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Gupshup

Focus area

Gupshup is better than Yellow.ai for

Software Failure Risk

  • medium

logo Yellow.ai

Focus area

Software Failure Risk

  • medium

About

A platform for developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and others with a unified API

Dynamic Automation Platform, built on multi-LLMs to deliver personalized conversational experiences

Financials

SERIES F

SERIES C

Business Need

Total Processes
(we found evidences for)

13

22

Total Goals
(we found evidences for)

5

6

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications


engagement management

engaging and following up


conversion management


workflow management


loyalty management


measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score



social media analytics


engaging on social media


social media management

social media analytics

engaging on social media


knowledge management


generation of new leads



lifetime value management


lead qualification: technographic


lead qualification

lead qualification: technographic


helpdesk management


Top Goals

Goals Achieved

  • Build brand awareness

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • See 2 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Improve brand engagement

  • Increase customer life time value

  • Improve stakeholder relations

  • Acquire customers

  • See 3 more

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting