Five9 Overview
Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.
Five9 Use-Cases and Business Priorities: Customer Satisfaction Data
Five9 works with different mediums / channels such as Phone Calls,
Five9's features include Recording, Personalization, Dashboard, etc.
Reviews
"Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Ada...pter with the Five9 app / softphone was the easiest thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution." - Dominador Dizon
Five9, NICE CXone, Bright Pattern, Talkdesk, Genesys PureConnect, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Five9 Use Cases
How can Five9 optimize your Helpdesk Management Workflow?
What benefits does Five9 offer for Engagement Management?
How does Five9 address your Call Recording Challenges?
What benefits does Five9 offer for Contact List Management?
What solutions does Five9 provide for Communication Management?
50+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution. |
|
|
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
|
|
Five9 was very easy to build. It took days rather than months all the tools were there. Testimonial By Mark Fichera |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dominador Dizon ACD/IT Specialist GoPro |
Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution. |
|
Bernie Fraser Technical Support Director NetSuite |
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
|
Mark Fichera Owner & CEO OnBrand24 |
Five9 was very easy to build. It took days rather than months all the tools were there. Testimonial By Mark Fichera |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Consumer Electronics
|
Consumer Electronics |
Case Study BernardRead More |
|
Information Services
|
Information Services |
Case Study HoglundRead More |
|
Information Services
|
Information Services |
Case Study NJ 211Read More |
Video
Five9 Platform Demonstration
Frequently Asked Questions(FAQ)
for Five9
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Five9
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
five9 News
Five9 : Announces an End to End AI Suite and New Approach to Transform Enterprise CX
Five9.com launches a comprehensive AI Suite to enhance enterprise customer experience.
Five9 Announces an End - to - End AI Suite and New Approach to Transform Enterprise CX
Five9.com announces an end-to-end AI suite to transform enterprise customer experiences (CX).
OneMeta and Five9 Sign Independent Software Vendor Program Agreement
OneMeta and Five9 have signed an Independent Software Vendor Program Agreement.
five9 Feeds
Presidio
Five9 has acquired Acqueon and is hosting Five9 AI Day on September 12th and CX Summit 2024 in Barcelona.
Exact Sciences Moves to the Cloud and Achieves 45% Containment Rate with Five9
Exact Sciences Moves to the Cloud and Achieves 45% Containment Rate with Five9 kfulton
A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences faced challenges of an inflexible IVR, inability to scale, and overwhelming call volumes with its on-premises contact center system. Five9 came to the rescue.
See how:
- Exact Sciences achieved a 45% containment rate.
- The company realized 20% call deflection overall.
- Customers experienced 60% time savings.
Mid-Atlantic Business Communications
Mid-Atlantic Business Communications rjeffery
Established in 1991, MABC has over three decades of experience in the technology industry. We’ve built a reputation for delivering innovative and reliable communication solutions tailored to meet the evolving needs of our clients. With a focus on customer satisfaction and technical expertise, MABC has become a trusted regional partner for organizations seeking cutting-edge technology solutions.
five9 Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
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