Five9 Overview

Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.

Other use cases:

  • Contact List Management
  • Communication Management
  • Workflow Management
  • Campaign Management
  • Customer Feedback Management
  • Performance Management
  • Social Media Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Five9 Use-Cases and Business Priorities: Customer Satisfaction Data

Five9 works with different mediums / channels such as Phone Calls.

Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.

Reviews

"Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds." - Katie Fisher

Five9, NICE CXone, Bright Pattern, Talkdesk, Genesys PureConnect, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Five9

Top Industries

  • Financial Services
  • Retail
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Five9 Use Cases

How can Five9 enhance your Helpdesk Management process?

How efficiently Does Five9 manage your Engagement Management?

What makes Five9 ideal for Call Recording?

What makes Five9 ideal for Contact List Management?

How can Five9 enhance your Communication Management process?

50+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Five9 testimonial

Katie Fisher

Call Center Supervisor

Olympus

Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher
Five9 testimonial

Sajan Choksi

CEO

Innovative Vision

Five9 offers much more automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients. Testimonial By Sajan Choksi
Five9 testimonial

Dominador Dizon

ACD/IT Specialist

GoPro

Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution.

Testimonial By Dominador Dizon
CUSTOMERS TESTIMONIALS
Five9 testimonial

Katie Fisher

Call Center Supervisor

Olympus

Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher
Five9 testimonial

Sajan Choksi

CEO

Innovative Vision

Five9 offers much more automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients. Testimonial By Sajan Choksi
Five9 testimonial

Dominador Dizon

ACD/IT Specialist

GoPro

Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution.

Testimonial By Dominador Dizon

Case Studies

COMPANY INDUSTRY CASE STUDIES
Five9 case study
Real Estate
Real Estate
Case Study Work Connect

Work Connect Project Deploys Contact Center in a Day

Read More
Five9 case study
Financial Services
Financial Services
Case Study Jackson Hewitt

Jackson Hewitt Improves Agent Performance With Five9 Enterprise WFM

Read More
Five9 case study
Financial Services
Financial Services
Case Study USCB America

USCB America found a reliable and flexible solution with Five9 that allowed them to implement a highly-effective blended solution for revenue recovery on behalf of its clients.

Read More

Video

Five9 Platform Demonstration

Video Thumbnail

Frequently Asked Questions(FAQ)

for Five9

What is Five9?

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.

What is Five9 used for?

Five9 is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of Five9?

Recording, Personalization and Dashboard are some of the top features of Five9.

Who uses Five9?

Five9 is used by Financial Services, Retail and Marketing And Advertising among other industries.

What are Five9 alternatives?

NICE CXone, Bright Pattern, Talkdesk and Genesys PureConnect are popular alternatives for Five9.

Where is Five9 located?

Five9 is headquartered at 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA.
lightning

Peers used Five9 for helpdesk management and engagement management

Five9 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)

Software Failure Risk Guidance

?

for Five9

Overall Risk Meter

Low Medium High

Top Failure Risks for Five9

Five9, Inc. News

Teaming Up for Success in Government: Five9 and Microsoft Teams

Five9 and Microsoft Teams are collaborating to enhance success in government sectors. Five9 is recognized as a leader in the Gartner Magic Quadrant and has announced its 2024 Global Partner Awards. Additionally, Five9 released a new 2025 Customer Experience Report.

16/03/2025 - source

Acqueon Proactive Customer Engagement by Five9

Five9 introduces Acqueon Proactive Customer Engagement, an AI-powered platform to enhance revenue, compliance, and customer interaction through omnichannel solutions like Acqueon Campaigns, Compliance, Dialer, and Outreach.

12/03/2025 - source

Five9 Wins 2024 Aragon Research Innovation Award for AI Contact ...

Five9 has won the 2024 Aragon Research Innovation Award for AI Contact Centers and has acquired Acqueon.

10/12/2024 - source

Five9, Inc. Feeds

Five9 AI Playbook: Pre-Implementation

Five9 is recognized as a Magic Quadrant Leader by Gartner and has acquired Acqueon. The company offers cloud contact center solutions, AI and automation tools, and various engagement and management products across industries like healthcare and retail.

26/01/2025 - source

The Five9 New Era of CX Awards 2024

Five9 has been named a Magic Quadrant Leader by Gartner and has acquired Acqueon.

12/12/2024 - source

Cyberati Digital

Five9 is recognized as a Magic Quadrant Leader by Gartner and has acquired Acqueon, enhancing its cloud contact center solutions.

21/11/2024 - source

Five9, Inc. Profile

Company Name

Five9, Inc.

Company Website

https://www.five9.com/

Year Founded

2001

HQ Location

4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Employees

501-1000

Social

Financials

IPO