Arise Overview

Arise® connects the right people with the right brands, empowering transformative customer connections. Customer experiences are driven by remarkable people and technology.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Arise.

Other use cases:

  • Contact List Management
  • Onboarding
  • Trade Show Marketing
  • International Marketing
  • Measuring Customer Satisfaction
  • Category Management
  • Competitive Intelligence
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Business Priorities

Improve Digital And Social Presence and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Arise.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Acquire Customers
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve Internal Communications
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Arise Use-Cases and Business Priorities: Customer Satisfaction Data

Arise works with different mediums / channels such as Phone Calls. Offline. Events etc.

Arise's features include Personalization, and Feedback Surveys. and Arise support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Arise analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Customer contact and solutions...." Peer review by Consultant

Arise, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Arise

Top Industries

  • Financial Services

Popular in

  • Large Enterprise
  • Small Business

Arise is popular in Financial Services, and is widely used by Large Enterprise, and Small Business,

Comprehensive Insights on Arise Use Cases

How does Arise address your Helpdesk Management Challenges?

What Are the key features of Arise for Engagement Management?

What benefits does Arise offer for Contact List Management?

How can Arise enhance your Onboarding process?

24+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Arise solved their Contact Center Software needs. Cuspera uses 595 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Retail

CASE STUDY A high-end luxury goods retailer

Arise Shield helped a luxury goods retailer stop rising fraud in customer support. The retailer faced financial losses and lost trust due to fraud. Arise Shield was set up for real-time monitoring, i...dentity checks, and custom fraud rules. In the first month, the system blocked 1,136 actions and stopped $110,982 in fraud. The team handled 31,621 transactions with zero fraud needing further action. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%.

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Consumer Goods

CASE STUDY a leading CPG company

Arise used its platform to help a leading CPG company fix delivery delays after moving to new distribution centers. The company faced a big backlog of support tickets and falling customer satisfactio...n. Arise assessed and organized the ticket backlog, trained agents, and used quality tools to improve ticket handling. Service Partners cleared over 18,000 tickets, handled 166% of forecasted closures, and beat the closure rate goal by 17%. Customer satisfaction and trust improved as a result.

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CASE STUDY Movate

Arise Learning delivered its virtual learning and certification program to Movate, a business process outsourcer. Movate needed to improve ramp-to-proficiency for agents serving a major home improvem...ent retailer. Arise provided a customized New Learner Certification Course, using award-winning methods and blended learning tools. Movate saw gains in all Voice of Customer metrics compared to non-Arise-led classes. Movate invested in a second service, showing strong satisfaction with Arise's solution.

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Banking

CASE STUDY a renowned Banking Client

Arise Virtual Solutions worked with a large banking client to improve their new hire blended learning curriculum. The old training took 12 weeks and did not include hands-on practice, leading to erro...rs and slow onboarding. Arise redesigned the program, adding sandbox and mock call simulations, and cut training time by 50%. The new approach reduced costly errors and operational risks. Learner satisfaction rose from 60% to 86%, and time to production dropped by 17% after the first update.

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Utilities

CASE STUDY major utility company

Arise® used its Starmatic® technology and intra-day flex platform to help a major utility company improve customer service during severe weather. The company faced high call drop rates and low satisf...action scores. Arise® sourced local service partners and launched a fast virtual learning program. CSAT stayed at or above 90% for five years. Utilization rates topped 90%. The abandon rate dropped to 1.3%, beating the goal by 2.7%. The company cut total cost of ownership by 25%.

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CASE STUDY Web3 tech client (token-powered, engage-to-earn-social network)

Arise Gaming helped a Web3 social media platform improve user experience. The platform needed strong customer support as it grew quickly. Arise Gaming provided a skilled CX team, set up omnichannel s...upport, and managed content moderation. They blocked spam and bots, added email ticketing, and improved review processes. As a result, spam content dropped by 40% and support emails fell by 145% while the platform grew from 500K to 750K users.

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Frequently Asked Questions(FAQ)

for Arise

What is Arise used for?

Arise is a Contact Center Software mainly used by its customers to Improve Digital And Social Presence and Scale Best Practices by Helpdesk Management, Engagement Management and Conference Call Management .

What are the top features of Arise?

Personalization, Feedback surveys are some of the top features of Arise.

What are Arise alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Arise.

Where is Arise located?

Arise is headquartered at Miramar, Florida.
lightning

Peers used Arise for helpdesk management and engagement management

Arise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.02/5 ★

Read Reviews (72)
Analytics

3.92/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.02/5 ★

Read Reviews (72)
Analytics

3.92/5 ★

Read Reviews (17)

Software Failure Risk Guidance

?

for Arise

Overall Risk Meter

Low Medium High

Top Failure Risks for Arise

Arise Virtual Solutions Inc. News

Partnership

Sanas and Arise Announce Partnership to Deliver Real-Time Accent Translation Solutions Through the Arise Tech Platform

Sanas and Arise formed a strategic partnership to integrate Sanas' real-time accent translation technology into the Arise Tech Platform. This collaboration aims to enhance customer experience by enabling seamless communication between brands and global customers through advanced speech understanding and accent translation capabilities.

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Customer

Protecting a Luxury Brand from Rising Fraud with Arise Shield

A luxury goods retailer faced a surge in fraud, impacting finances and customer trust. Arise Shield was implemented to protect against these fraudulent activities.

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Partnership

Arise Enters into a Multi-year Agreement for CX Solutions with a Major Financial Services Provider

Arise has signed a multi-year agreement with a global financial services company to provide CX solutions using the Arise Platform across various geographies and languages.

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Partnership

Sanas and Arise Announce Partnership to Deliver Real-Time Accent Translation Solutions Through the Arise Tech Platform - The Manila Times

Sanas and Arise formed a strategic partnership to integrate Sanas' real-time accent translation and speech enhancement AI into the Arise Tech Platform. This collaboration positions Arise as Sanas' preferred gig-based customer experience platform. Since deployment, Arise reports a 125%+ increase in Net Promoter Score and a 10% rise in sales conversions, highlighting improved customer communication and business outcomes.

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Arise Virtual Solutions Inc. Profile

Company Name

Arise Virtual Solutions Inc.

Company Website

https://www.arise.com/

HQ Location

Miramar, Florida

Employees

251-500

Social

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Financials

PRIVATE