Arise Overview

Arise® connects the right people with the right brands, empowering transformative customer connections. Customer experiences are driven by remarkable people and technology.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Arise.

Other use cases:

  • Contact List Management
  • Onboarding
  • Trade Show Marketing
  • International Marketing
  • Measuring Customer Satisfaction
  • Category Management
  • Competitive Intelligence
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Business Priorities

Improve Digital And Social Presence and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Arise.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Acquire Customers
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve Internal Communications
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Arise Use-Cases and Business Priorities: Customer Satisfaction Data

Arise works with different mediums / channels such as Phone Calls. Offline. Events etc.

Arise's features include Personalization, and Feedback Surveys. and Arise support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Arise analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Customer contact and solutions...." Peer review by Consultant

Arise, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Arise

Top Industries

  • Financial Services

Popular in

  • Large Enterprise
  • Small Business

Arise is popular in Financial Services, and is widely used by Large Enterprise, and Small Business,

Arise Customer wins, Customer success stories, Case studies

Why is Arise the best choice for Helpdesk Management?

How does Arise facilitate Engagement Management?

What benefits does Arise offer for Contact List Management?

What solutions does Arise provide for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Arise solved their Contact Center Software needs. Cuspera uses 595 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Protecting a Luxury Brand from Rising Fraud with Arise Shield

A luxury goods retailer faced a surge in fraud, impacting finances and customer trust. Arise Shield was implemented to protect against these fraudulent activities.

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UK division of a global coffee company - Retail

The Arise Platform helped a UK coffee retailer during a major tech outage. The retailer faced internet and website failures, leaving customers without support. Arise used its Gig-CX model to quickly ...scale up service. The platform handled nearly 100% of the client’s volume, flexing to 120% of forecasted calls and 200% of forecasted chats. This quick response won Arise all of the client’s live chat business in the UK.

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the world’s leading digital roadside assistance platform - Automotive

Arise used its GigCX service partners in Jamaica to help a top digital roadside assistance platform. The client faced budget cuts and needed a cheaper way to support over 200,000 drivers in America. ...Arise sourced 73 agents, trained them for two business lines, and used the Starmatic Scheduling System for flexible shifts. The team provided 24/7 support and high-quality service. The client praised the new agents for sounding experienced after just two weeks on the job.

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Premier Canadian HVAC and Plumbing Company - Consumer Services

Arise Platform helped a leading Canadian HVAC and plumbing company improve customer support. The company needed to handle seasonal spikes and weather-driven call surges. Arise provided a flexible net...work of virtual service providers for service call support, sales, and retention. The solution enabled better cross-selling and managed home warranty programs. The company improved customer experience and exceeded retention goals.

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A high-end luxury goods retailer - Retail

Arise Shield helped a luxury goods retailer stop rising fraud in customer support. The retailer faced financial losses and lost trust due to fraud. Arise Shield was set up for real-time monitoring, i...dentity checks, and custom fraud rules. In the first month, the system blocked 1,136 actions and stopped $110,982 in fraud. The team handled 31,621 transactions with zero fraud needing further action. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%.

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major cruise client - Travel

The Arise Platform helped a major cruise client recover from pandemic layoffs by providing skilled Service Partners for sales. The client faced a surge in demand but had a reduced sales team. Arise d...elivered over 70,000 certified Service Partners, enabling record monthly cruise bookings of $1 million. Service Partners consistently exceeded $4,000 revenue per booking, averaging $4,400-$4,500. A revamped sales curriculum boosted close rates for new Service Partners to 28-30%, nearly matching experienced staff. The Arise Platform enabled fast program launches and supported the client's return to pre-pandemic sales levels.

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Frequently Asked Questions(FAQ)

for Arise

What is Arise used for?

Arise is a Contact Center Software mainly used by its customers to Improve Digital And Social Presence and Scale Best Practices by Helpdesk Management, Engagement Management and Conference Call Management .

What are the top features of Arise?

Personalization, Feedback surveys are some of the top features of Arise.

What are Arise alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Arise.

Where is Arise located?

Arise is headquartered at Miramar, Florida.
lightning

Peers used Arise for helpdesk management and engagement management

Arise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.02/5 ★

Read Reviews (72)
Analytics

3.92/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.02/5 ★

Read Reviews (72)
Analytics

3.92/5 ★

Read Reviews (17)

Software Failure Risk Guidance

?

for Arise

Overall Risk Meter

Low Medium High

Top Failure Risks for Arise

Arise Virtual Solutions Inc. News

Partnership

Sanas and Arise Announce Partnership to Deliver Real-Time Accent Translation Solutions Through the Arise Tech Platform

Sanas and Arise formed a strategic partnership to integrate Sanas' real-time accent translation technology into the Arise Tech Platform. This collaboration aims to enhance customer experience by enabling seamless communication between brands and global customers through advanced speech understanding and accent translation capabilities.

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Partnership

Arise Enters into a Multi-year Agreement for CX Solutions with a Major Financial Services Provider

Arise has signed a multi-year agreement with a global financial services company to provide CX solutions using the Arise Platform across various geographies and languages.

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Partnership

Sanas and Arise Announce Partnership to Deliver Real-Time Accent Translation Solutions Through the Arise Tech Platform - The Manila Times

Sanas and Arise formed a strategic partnership to integrate Sanas' real-time accent translation and speech enhancement AI into the Arise Tech Platform. This collaboration positions Arise as Sanas' preferred gig-based customer experience platform. Since deployment, Arise reports a 125%+ increase in Net Promoter Score and a 10% rise in sales conversions, highlighting improved customer communication and business outcomes.

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Awards

Arise Virtual Solutions received four Stevie Awards for Sales and Customer Service. They offer omnichannel global customer experience services and have a focus on technology and professional services.

Arise Virtual Solutions received four Stevie Awards for Sales and Customer Service. They offer omnichannel global customer experience services and have a focus on technology and professional services.

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Arise Virtual Solutions Inc. Profile

Company Name

Arise Virtual Solutions Inc.

Company Website

https://www.arise.com/

HQ Location

Miramar, Florida

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE