Fiix Overview

Fiix, an AI-powered CMMS platform, is trusted by over 4,000 maintenance teams to enhance asset management and performance. Asset maintenance is streamlined using Fiix's software.

Use Cases

Customers recommend Workflow Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Fiix.

Other use cases:

  • Order Management
  • Communication Management
  • Social Media Analytics
  • Generation Of New Leads
  • Products & Pricelist Management
  • Contacts History
  • Performance Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Fiix.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Grow Market Share
  • Enhance Customer Relationships
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Fiix Use-Cases and Business Priorities: Customer Satisfaction Data

Fiix works with different mediums / channels such as Website. Mobile. Video etc.

Fiix's features include Dashboard, Recording, Alerts: Popups & Notifications, etc. and Fiix support capabilities include Phone Support, Email Support, AI Powered, etc. also Fiix analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Helpdesk tool helps us connect to our internal customers...." Peer review by Ljubomir J., Facilities Manager

Peer review evidence (same sources as the product rating summary)

"...With MA we have a smooth work order flow, easy tracking, scheduled maintenance reminders, calendar view of WOs and tasks, mobile access for our techs at the work site, ability to attach images and documents to an asset for in-the-field access, purchase order creation from business contact database and asset info, and so much more...." Peer review by Dennis M., General Manager, Hospitality
"...Can be tricky to set up but the manufacturer gives great support and online help features...." Peer review by Steve G., Education
"...Its a working diary, scheduling, follow ups , reports and easy and traceable planning. ...." Peer review by Deluckys K., Engineering/Maintenance Team Lead, Food & Beverages

Fiix, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Fiix

Top Industries

  • Food & Beverages
  • Manufacturing
  • Hospitality

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Fiix is popular in Food & Beverages, Manufacturing, and Hospitality and is widely used by Mid Market, Small Business, and Enterprise.

Fiix Customer wins, Customer success stories, Case studies

How does Fiix address your Workflow Management Challenges?

How does Fiix facilitate Helpdesk Management?

What Are the key features of Fiix for Engagement Management?

How efficiently Does Fiix manage your Order Management?

What Are the key features of Fiix for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Fiix solved their Knowledge Management needs. Cuspera uses 1590 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

 

Anthropic

Rockwell Automation Joins Anthropic's Project Glasswing

Rockwell Automation has joined Anthropic's Project Glasswing to leverage Anthropic's Claude Mythos 5 AI model for enhancing cybersecurity in software and connected systems for manufacturers. This ini...tiative aims to identify and address vulnerabilities more efficiently, supporting the resilience of the industrial ecosystem.

Read on →
 

Mimosa Mine - Mining - Large

Rockwell Automation Announces Collaboration with Mimosa Mine and Mine Elect on Cybersecurity and Modernization Initiative in Zimbabwe - Africa24 TV

Rockwell Automation collaborates with Mimosa Mine and Mine Elect to enhance cybersecurity and modernize operations in Zimbabwe. The initiative focuses on upgrading operational technology networks, im...proving security, and ensuring long-term digital sustainability. This collaboration aims to strengthen Mimosa Mine's operational resilience and infrastructure.

Read on →
 

Indinvest LT - Manufacturing - Medium

Rockwell Automation Announces Indinvest LT Strengthens Industrial Cybersecurity Strategy Through Risk Assessment Initiative - TradingView

Cisterna di Latina, Italy

Indinvest LT collaborates with Rockwell Automation and H.S. Automation to enhance its operational technology cybersecurity through a comprehensive risk assessment. This initiative aligns with Indinve...st LT's modernization strategy and aims to identify vulnerabilities, prioritize remediation, and support business continuity. Rockwell's OT Cybersecurity Assessment Suite, aligned with industry standards, will guide the process.

Read on →

Ken’s Foods - Food & Beverages - Large

Marlborough, USA

Ken’s Foods used Rockwell Automation’s On-Machine design to modernize its palletizing system. The company faced challenges with aging equipment and complex cabling as it expanded to four manufacturin...g sites. By deploying Armor PowerFlex 350 drives and CompactLogix controllers, Ken’s Foods reduced installation costs by 17% and minimized cabling. The new system improved production visibility and allowed faster troubleshooting. Ken’s Foods now has a flexible, scalable pallet conveying solution for future growth.

Read more →

A privately owned Canadian conglomerate - Conglomerate - Large

Canada

SecureOT Platform helped a Canadian conglomerate avoid $2M in downtime losses. The company embedded SecureOT into its manufacturing operations. This shifted OT security from a cost center to a profit... protector. The solution reduced unplanned downtime and improved production reliability. Teams could focus on core tasks, not IT maintenance. The company gained predictable costs and better operational visibility.

Read more →

One of the five largest water utilities in the United States - Utilities - Very Large

USA

SecureOT Platform helped one of the five largest US water utilities assess cyber risks across six sites. The utility needed fast, detailed visibility for both IT and OT assets to meet regulatory need...s. SecureOT connected all locations in one week, creating a full asset inventory and prioritized remediation roadmap. The utility finished a comprehensive vulnerability assessment in under 30 days, at the cost of a single-site manual review. Continuous, real-time risk monitoring now supports board-level reporting and long-term resilience.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Fiix

What is Fiix used for?

Fiix is a Knowledge Management Software mainly used by its customers to Scale Best Practices and Improve Efficiency by Workflow Management, Helpdesk Management and Engagement Management .

What are the top features of Fiix?

Dashboard, Recording and Alerts: popups & Notifications are some of the top features of Fiix.

Who uses Fiix?

Fiix is used by Food & Beverages, Manufacturing and Hospitality among other industries.

What are Fiix alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Fiix.

Where is Fiix located?

Fiix is headquartered at Milwaukee, WI.
lightning

Peers used Fiix for workflow management and helpdesk management

Fiix Competitors

Fiix Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (20)
Analytics

4.27/5 ★

Read Reviews (38)
Custom Reports

3.10/5 ★

Read Reviews (267)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (20)
Analytics

4.27/5 ★

Read Reviews (38)
Custom Reports

3.10/5 ★

Read Reviews (267)

Software Failure Risk Guidance

?

for Fiix

Overall Risk Meter

Low Medium High

Top Failure Risks for Fiix

Rockwell Automation Inc. News

Partnership

Rockwell Automation Joins Anthropic’s Project Glasswing to Advance AI-Enabled Cyber Defense for Industrial Critical Infrastructure

Rockwell Automation has joined Anthropic’s Project Glasswing to enhance AI-enabled cyber defense for industrial critical infrastructure. This collaboration aims to accelerate vulnerability discovery and remediation, supporting the resilience of connected industrial systems. Rockwell's involvement will leverage advanced AI capabilities to bolster security across manufacturing environments.

Read more →
Product

Rockwell Automation adds 24/7 remote support assistance - Engineering.com

Rockwell Automation launched TechConnectIQ Support, a 24/7 remote support service for manufacturers in North America. It offers technical support, troubleshooting, and system support across industrial automation systems. The service includes AI-based tools, augmented reality guidance, and three support tiers: Basic, Standard, and Professional. Expansion to additional regions is planned for 2027.

Read more →
Product

Rockwell Automation Integrates Plex QMS with FactoryTalk Analytics VisionAI to Advance AI-Driven Quality, Continues AI Expansion - PR Newswire

Rockwell Automation has integrated its Plex Quality Management System with FactoryTalk Analytics VisionAI, enhancing AI-driven quality management. This integration, available from August 11, 2026, improves defect detection and traceability in manufacturing processes by leveraging AI-powered visual inspection. The initiative aligns with Rockwell's strategy to advance AI and machine learning across its offerings.

Read more →
Product

Rockwell Automation Expands Remote Support With TechConnectIQ

Rockwell Automation launched TechConnectIQ Support, enhancing remote support for manufacturers. This service offers 24x7 access to technical expertise, aiding in installation and troubleshooting across automation systems. Key features include real-time specialist access, AI-enabled tools, and improved data visibility. Initially available in North America, it aims to reduce downtime and improve productivity.

Read more →

Rockwell Automation Inc. Profile

Company Name

Rockwell Automation Inc.

Company Website

https://www.rockwellautomation.com

HQ Location

Milwaukee, WI

Employees

10001+

Social

Linkedin

Financials

IPO