HappyFox Live Chat Overview

HappyFox Chat offers unlimited agents on all pricing plans for exceptional customer support. A free 14-day trial is available with no credit card required.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using HappyFox Live Chat.

Other use cases:

  • Generation Of New Leads
  • Conversion Management
  • Lifetime Value Management
  • Measuring Customer Satisfaction
  • Sending & Publishing Communications
  • Trust Management
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using HappyFox Live Chat.

Other priorities:

  • Enhance Customer Relationships
See all business priorities See less business priorities

HappyFox Live Chat Use-Cases and Business Priorities: Customer Satisfaction Data

HappyFox Live Chat works with different mediums / channels such as Chat. Slack. Website etc.

HappyFox Live Chat's features include Alerts: Popups & Notifications, Ticketing, Widgets, etc. and HappyFox Live Chat support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also HappyFox Live Chat analytics capabilities include Custom Reports, and Analytics.

Reviews

"If a business is facing similar problems to ours in terms of tracking incoming emails or a high number of incoming emails from the same customers or suppliers, in my opinion HappyFox really is the best solution to resolve this." - Pankaj K

HappyFox Live Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for HappyFox Live Chat

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

HappyFox Live Chat is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on HappyFox Live Chat Use Cases

How does HappyFox Live Chat facilitate Helpdesk Management?

How can HappyFox Live Chat optimize your Engagement Management Workflow?

What makes HappyFox Live Chat ideal for Contact List Management?

How can HappyFox Live Chat enhance your Generation Of New Leads process?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well HappyFox Live Chat solved their Live Chat needs. Cuspera uses 525 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
HappyFox Live Chat testimonial

Pankaj K

Manager, Accounts Payable

Whirlpool Corporation

If a business is facing similar problems to ours in terms of tracking incoming emails or a high number of incoming emails from the same customers or suppliers, in my opinion HappyFox really is the best solution to resolve this. Testimonial By Pankaj K
HappyFox Live Chat testimonial

Tim S

Technical Services Manager

Sennheiser

Without the smart rules, my job would have been a lot more difficult. I have 30-40 smart rules that sit there in the background doing what I asked them to do! Testimonial By Tim S
HappyFox Live Chat testimonial

Joe R

Online course developer

Accelerate Education

HappyFox added a level of clarity and convenience to an otherwise overwhelming support load. Testimonial By Joe R
CUSTOMERS TESTIMONIALS
HappyFox Live Chat testimonial

Pankaj K

Manager, Accounts Payable

Whirlpool Corporation

If a business is facing similar problems to ours in terms of tracking incoming emails or a high number of incoming emails from the same customers or suppliers, in my opinion HappyFox really is the best solution to resolve this. Testimonial By Pankaj K
HappyFox Live Chat testimonial

Tim S

Technical Services Manager

Sennheiser

Without the smart rules, my job would have been a lot more difficult. I have 30-40 smart rules that sit there in the background doing what I asked them to do! Testimonial By Tim S
HappyFox Live Chat testimonial

Joe R

Online course developer

Accelerate Education

HappyFox added a level of clarity and convenience to an otherwise overwhelming support load. Testimonial By Joe R

Case Studies

Education

CASE STUDY Academy District 20

HappyFox Help Desk helped Academy District 20 manage over 25,000 support tickets each year. The district replaced fragmented systems with one platform for IT, special education, and admin support. Au...tomation and Microsoft Teams integration made ticket handling faster and easier. Staff saw less manual work and quicker response times. The solution improved agent productivity and support quality for students and staff.

Education

CASE STUDY Webster Central School District

HappyFox Help Desk and Workflows helped Webster Central School District improve internal service management. The district faced slow, outdated systems and needed a flexible solution. After switching,... they process over 800 tickets monthly. First responses come within one hour. Most tickets resolve in six hours. Teams use Slack integration and built-in asset management. Automation with HappyFox Workflows cut manual work and boosted efficiency across departments.

Real Estate

CASE STUDY Renoworks

HappyFox helped Renoworks manage design and support requests with ease. Renoworks used features like knowledgebase integration, canned actions, smart rules, SLA management, and Aircall integration. T...he platform processed over 40,000 tickets and about 105,000 design requests in 5 years. Renoworks kept consistent CSAT scores even with high ticket volume. The team found HappyFox easy to use and highly customizable.

Hospital & Health Care

CASE STUDY North Country Healthcare

HappyFox helped North Country Healthcare unify service management across three hospitals. The team automated employee onboarding, cutting thousands of manual work hours and saving about $100,000 each... year. Over 500 new hires were onboarded with no process failures. Service management now covers 13 departments, improving collaboration and ticket routing. Staff use Azure integration for easy access and authentication.

Hospitality

CASE STUDY Sonny's BBQ

HappyFox helped Sonny's BBQ replace multiple IT support systems with one integrated ITSM solution. The company needed better automation, customization, and business intelligence. HappyFox provided ea...sy integration with Microsoft Teams and Asana, plus automation for daily tasks. Sonny's BBQ saw faster incident response and a big drop in support ticket volume. The IT and business intelligence teams now use support data to improve store dashboards and operations.

Design

CASE STUDY SLAM

HappyFox helped SLAM, a national architectural design firm, upgrade from a limited in-house IT support system. SLAM needed better automation and a strong knowledge base. They chose HappyFox for its i...ntuitive interface, flexible features, and easy integration with Microsoft Teams. SLAM saw faster incident response, improved knowledge sharing, and processed 5,000 service requests in a year for 300 employees. Most tickets were resolved automatically, showing big gains in efficiency and scalability.

Video

Introduction to Channels | HappyFox University

Video Thumbnail

Frequently Asked Questions(FAQ)

for HappyFox Live Chat

What is HappyFox Live Chat used for?

HappyFox Live Chat is a Live Chat Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of HappyFox Live Chat?

Alerts: popups & Notifications, Ticketing and Widgets are some of the top features of HappyFox Live Chat.

Who uses HappyFox Live Chat?

HappyFox Live Chat is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are HappyFox Live Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for HappyFox Live Chat.

Where is HappyFox Live Chat located?

HappyFox Live Chat is headquartered at 47 Discovery, Irvine, California 92618, US.
lightning

Peers used HappyFox Live Chat for helpdesk management and engagement management

HappyFox Live Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.13/5

Read Reviews (4)
Custom Reports

4.21/5

Read Reviews (40)
Analytics

4.16/5

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.13/5

Read Reviews (4)
Custom Reports

4.21/5

Read Reviews (40)
Analytics

4.16/5

Read Reviews (12)

HappyFox Live Chat Integrations

HappyFox Live Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for HappyFox Live Chat

Software Failure Risk Guidance

?

for HappyFox Live Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for HappyFox Live Chat

HappyFox, Inc. Profile

Company Name

HappyFox, Inc.

Company Website

//happyfox.com

HQ Location

47 Discovery, Irvine, California 92618, US

Employees

11-50

Social

Financials

PRIVATE