Natterbox Overview

Natterbox, the AI-powered contact center solution for Salesforce-first companies, offers seamless voice integration and automated data capture. Trusted by top brands, it also provides advanced analytics and Microsoft Teams integration.

Use Cases

Customers recommend Call Recording, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using Natterbox.

Other use cases:

  • Coaching
  • Helpdesk Management
  • Call Searching
  • Tracking & Monitoring Communications
  • Measuring Customer Satisfaction
  • Call Analytics
  • Social Media Analytics
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Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Natterbox.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

Natterbox Use-Cases and Business Priorities: Customer Satisfaction Data

Natterbox works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.

Natterbox's features include Recording, Personalization, Capture Information, etc. and Natterbox support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Natterbox analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Without it you cannot have a single view of the customer or have effective customer engagement...." Peer review by Global Online Travel Company, Global Online Travel Company

Natterbox, Exotel, OpenText Qfiniti, Callminer Eureka, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Natterbox

Top Industries

  • Information Technology and Services
  • Hospitality

Popular in

  • Small Business
  • Mid Market

Natterbox is popular in Information Technology And Services, and Hospitality, and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Natterbox Use Cases

What Are the key features of Natterbox for Call Recording?

What makes Natterbox ideal for Contact List Management?

What Are the key features of Natterbox for Engagement Management?

How efficiently Does Natterbox manage your Coaching?

How does Natterbox facilitate Helpdesk Management?

14+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Natterbox solved their Contact Center Software needs. Cuspera uses 610 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Frequently Asked Questions(FAQ)

for Natterbox

What is Natterbox used for?

Natterbox is a Contact Center Software mainly used by its customers to Acquire Customers and Improve ROI by Call Recording, Contact List Management and Engagement Management .

What are the top features of Natterbox?

Recording, Personalization and Capture information are some of the top features of Natterbox.

Who uses Natterbox?

Natterbox is used by Information Technology And Services, Hospitality among other industries.

What are Natterbox alternatives?

Exotel, OpenText Qfiniti and Callminer Eureka are popular alternatives for Natterbox.

Where is Natterbox located?

Natterbox is headquartered at 12-16 Addiscombe Road, London, GB.
lightning

Peers used Natterbox for call recording and contact list management

Natterbox Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (11)
Analytics

4.72/5 ★

Read Reviews (23)
Custom Reports

4.67/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (11)
Analytics

4.72/5 ★

Read Reviews (23)
Custom Reports

4.67/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for Natterbox

Overall Risk Meter

Low Medium High

Top Failure Risks for Natterbox

Natterbox News

Natterbox Revolutionizes Customer Engagement with New AI - Powered Omnichannel Digital Solution

Natterbox introduces a new AI-powered omnichannel digital solution to enhance customer engagement.

03/02/2025 - source

Natterbox Expands AI Product Suite with AI Assist, Revolutionizing Post-Call Automation - cnhinews.com

Natterbox has introduced AI Assist, enhancing its AI product suite to improve post-call automation.

11/11/2024 - source

Natterbox Launches AI Call Coaching, Harnessing Generative AI to Transform Every Call into a Coaching Opportunity - PR Newswire

Natterbox introduces AI Call Coaching, using generative AI to turn every call into a coaching chance.

16/09/2024 - source

Natterbox Profile

Company Name

Natterbox

Company Website

https://www.natterbox.com/

HQ Location

12-16 Addiscombe Road, London, GB

Employees

51-100

Social

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Financials

SERIES A