Playvox by NiCE Overview
Playvox leverages AI-infused solutions to enhance contact center operations, offering a specialized Workforce Engagement Management platform. This software is crafted for top customer service teams, focusing on optimizing workforce efficiency and engagement. By integrating advanced AI capabilities, Playvox supports contact centers in delivering exceptional customer experiences. The platform is tailored to address the specific needs of contact centers, providing tools for performance tracking, quality assurance, and employee engagement. This strategic approach positions Playvox as a leader in the contact center software industry, driving ROI through improved service delivery and operational efficiency.
Use Cases
Customers recommend Coaching, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Playvox by NiCE.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Playvox by NiCE.
Playvox by NiCE Use-Cases and Business Priorities: Customer Satisfaction Data
Playvox by NiCE works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
Playvox by NiCE's features include Gamification, Ticketing, Rewards, etc. and Playvox by NiCE support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Playvox by NiCE analytics capabilities include Analytics, and Custom Reports.
Reviews
"...PlayVox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps...." Peer review
Playvox by NiCE, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Playvox provides cloud-native, digital-first customer service solutions for contact centers. Services include Quality Management and Workforce Management.
Popular Business Setting
for Playvox by NiCE
Top Industries
- Internet
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Enterprise
- Small Business
Playvox by NiCE is popular in Internet, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.
Playvox by NiCE Customer wins, Customer success stories, Case studies
What benefits does Playvox by NiCE offer for Coaching?
What benefits does Playvox by NiCE offer for Communication Management?
How can Playvox by NiCE enhance your Engagement Management process?
What makes Playvox by NiCE ideal for Helpdesk Management?
How efficiently Does Playvox by NiCE manage your Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Playvox by NiCE solved their Contact Center Software needs. Cuspera uses 564 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire
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Frequently Asked Questions(FAQ)
for Playvox by NiCE
What is Playvox by NiCE used for?
What are the top features of Playvox by NiCE?
Who uses Playvox by NiCE?
What are Playvox by NiCE alternatives?
Where is Playvox by NiCE located?
Peers used Playvox by NiCE for coaching and communication management
Playvox by NiCE Competitors
Playvox by NiCE Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
Playvox by NiCE Integrations
Playvox by NiCE integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Playvox by NiCE
Overall Risk Meter
Top Failure Risks for Playvox by NiCE
NICE Ltd. News
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock, who previously led Microsoft's Customer Experience applications business, will report to CEO Scott Russell. His extensive experience in AI and enterprise SaaS applications positions him to drive NiCE's innovation and leadership in customer experience.
NiCE Named a Leader in the 2025 Gartner Magic Quadrant for Contact ...
NiCE has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eleventh consecutive year. The company was recognized for its CXone Mpower AI platform, which excels in workflow automation and AI-powered agent assistance. This recognition highlights NiCE's leadership in customer experience technology.
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to ...
NiCE has announced a definitive agreement to acquire Cognigy, a leader in conversational and agentic AI. This acquisition will integrate Cognigy's AI capabilities with NiCE's CXone Mpower platform, enhancing AI-first customer service delivery. The transaction, valued at approximately $955 million, is expected to close in Q4 2025, pending regulatory approvals.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire
NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provides actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
