PlayVox Overview
Playvox provides cloud-native, digital-first customer service solutions for contact centers. Services include Quality Management and Workforce Management.
Use Cases
Customers recommend Coaching, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using PlayVox.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using PlayVox.
PlayVox Use-Cases and Business Priorities: Customer Satisfaction Data
PlayVox works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
PlayVox's features include Gamification, Ticketing, Rewards, etc. and PlayVox support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also PlayVox analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The ability to deliver results of calls, Quality goals, and coachings lets the agents know where they stand in the company so that they can focus on what needs to be improved, while also letting the agent see what he or she is doing..." Peer review by Shauna Stermer, Internet Technician/Consultant for Cox Communications at Sutherland Global Services/CloudSource, Sutherland Global Services/Cloudsource
PlayVox, Callminer Eureka, uContact, XCALLY, Buildfire, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for PlayVox
Top Industries
- Internet
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Enterprise
- Small Business
PlayVox is popular in Internet, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on PlayVox Use Cases
What makes PlayVox ideal for Coaching?
What Are the key features of PlayVox for Communication Management?
What benefits does PlayVox offer for Engagement Management?
How can PlayVox optimize your Helpdesk Management Workflow?
How can PlayVox enhance your Customer Feedback Management process?
21+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well PlayVox solved their Contact Center Software needs. Cuspera uses 564 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
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Frequently Asked Questions(FAQ)
for PlayVox
What is PlayVox used for?
What are the top features of PlayVox?
Who uses PlayVox?
What are PlayVox alternatives?
Where is PlayVox located?
Peers used PlayVox for coaching and communication management
PlayVox Competitors
PlayVox Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
PlayVox Integrations
PlayVox integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for PlayVox
Overall Risk Meter
Top Failure Risks for PlayVox
PlayVox Profile
Company Name
PlayVox
Company Website
https://www.playvox.com/HQ Location
440 N. Wolfe Rd. , CA, Sunnyvale, CA 94085, US
Employees
51-100
Social
Financials
SERIES A
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