PlayVox Overview
Playvox leverages AI-infused solutions to enhance contact center operations, offering a specialized Workforce Engagement Management platform. This software is crafted for top customer service teams, focusing on optimizing workforce efficiency and engagement. By integrating advanced AI capabilities, Playvox supports contact centers in delivering exceptional customer experiences. The platform is tailored to address the specific needs of contact centers, providing tools for performance tracking, quality assurance, and employee engagement. This strategic approach positions Playvox as a leader in the contact center software industry, driving ROI through improved service delivery and operational efficiency.
Use Cases
Customers recommend Coaching, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using PlayVox.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using PlayVox.
PlayVox Use-Cases and Business Priorities: Customer Satisfaction Data
PlayVox works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
PlayVox's features include Gamification, Ticketing, Rewards, etc. and PlayVox support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also PlayVox analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Free collaboration platform for managing, motivating, and training people at call centers...." Peer review from Arcaris
PlayVox, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Playvox provides cloud-native, digital-first customer service solutions for contact centers. Services include Quality Management and Workforce Management.
Popular Business Setting
for PlayVox
Top Industries
- Internet
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Enterprise
- Small Business
PlayVox is popular in Internet, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on PlayVox Use Cases
How can PlayVox enhance your Coaching process?
How does PlayVox address your Communication Management Challenges?
What solutions does PlayVox provide for Engagement Management?
How does PlayVox address your Helpdesk Management Challenges?
What Are the key features of PlayVox for Customer Feedback Management?
21+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well PlayVox solved their Contact Center Software needs. Cuspera uses 564 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
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Frequently Asked Questions(FAQ)
for PlayVox
What is PlayVox used for?
What are the top features of PlayVox?
Who uses PlayVox?
What are PlayVox alternatives?
Where is PlayVox located?
Peers used PlayVox for coaching and communication management
PlayVox Competitors
PlayVox Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
PlayVox Integrations
PlayVox integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for PlayVox
Overall Risk Meter
Top Failure Risks for PlayVox
PlayVox Profile
Company Name
PlayVox
Company Website
https://www.playvox.com/HQ Location
440 N. Wolfe Rd. , CA, Sunnyvale, CA 94085, US
Employees
51-100
Social
Financials
SERIES A
