Playvox by NiCE Overview

Playvox leverages AI-infused solutions to enhance contact center operations, offering a specialized Workforce Engagement Management platform. This software is crafted for top customer service teams, focusing on optimizing workforce efficiency and engagement. By integrating advanced AI capabilities, Playvox supports contact centers in delivering exceptional customer experiences. The platform is tailored to address the specific needs of contact centers, providing tools for performance tracking, quality assurance, and employee engagement. This strategic approach positions Playvox as a leader in the contact center software industry, driving ROI through improved service delivery and operational efficiency.

Use Cases

Customers recommend Coaching, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Playvox by NiCE.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Training & Onboarding
  • Lead Management
  • Performance Management
  • Social Media Analytics
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Playvox by NiCE.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve ROI
See all business priorities See less business priorities

Playvox by NiCE Use-Cases and Business Priorities: Customer Satisfaction Data

Playvox by NiCE works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

Playvox by NiCE's features include Gamification, Ticketing, Rewards, etc. and Playvox by NiCE support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Playvox by NiCE analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Our 98% CSAT is a testimony...." Peer review by Prasun Choudhury, Head of Customer Support, BrowserStack

Playvox by NiCE, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Playvox provides cloud-native, digital-first customer service solutions for contact centers. Services include Quality Management and Workforce Management.

Popular Business Setting

for Playvox by NiCE

Top Industries

  • Internet
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Playvox by NiCE is popular in Internet, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Playvox by NiCE Use Cases

How efficiently Does Playvox by NiCE manage your Coaching?

What Are the key features of Playvox by NiCE for Communication Management?

How can Playvox by NiCE enhance your Engagement Management process?

How does Playvox by NiCE facilitate Helpdesk Management?

How does Playvox by NiCE facilitate Customer Feedback Management?

21+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Playvox by NiCE solved their Contact Center Software needs. Cuspera uses 564 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

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Frequently Asked Questions(FAQ)

for Playvox by NiCE

What is Playvox by NiCE used for?

Playvox by NiCE is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Coaching, Communication Management and Engagement Management .

What are the top features of Playvox by NiCE?

Gamification, Ticketing and Rewards are some of the top features of Playvox by NiCE.

Who uses Playvox by NiCE?

Playvox by NiCE is used by Internet, Information Technology And Services and Non-Profit Organization Management among other industries.

What are Playvox by NiCE alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Playvox by NiCE.

Where is Playvox by NiCE located?

Playvox by NiCE is headquartered at 221 River St, Hoboken, New Jersey 07030, US.
lightning

Peers used Playvox by NiCE for coaching and communication management

Playvox by NiCE Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.33/5 ★

Read Reviews (20)
Custom Reports

3.47/5 ★

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.33/5 ★

Read Reviews (20)
Custom Reports

3.47/5 ★

Read Reviews (56)

Software Failure Risk Guidance

?

for Playvox by NiCE

Overall Risk Meter

Low Medium High

Top Failure Risks for Playvox by NiCE

NICE Ltd. News

Customer

Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire

Staysure, a leading UK travel insurer, has selected NICEs CXone Mpower platform to modernize its customer service operations. The AI-powered solution will unify digital and voice channels, including WhatsApp, SMS, and chat, and provide real-time support for agents through Copilot and Expert features. This deployment aims to deliver seamless, personalized insurance experiences and accelerate Staysures digital transformation.

Product

NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire

NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provides actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.

Product

NiCE Unveils NiCE Inform AI for Emergency Communications Centers | User | ricentral.com - FinancialContent

NiCE has launched NiCE Inform AI, an AI-powered solution for Emergency Communications Centers (ECCs), enhancing transcription and search capabilities to improve productivity, emergency response, and staff retention. The solution automates tasks like incident reconstruction and quality assurance, providing timely insights and improving situational awareness. It will be showcased at the NENA 2025 Conference & Expo.

Product

NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire

nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.

NICE Ltd. Profile

Company Name

NICE Ltd.

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

Financials

IPO