Provide Support Live Chat Overview

Provide Support's Live Chat transforms customer service on any website with its straightforward setup and seamless integration. Businesses can quickly implement this tool to enhance client interactions without technical hurdles. The cross-platform agent app ensures that support teams remain connected across devices, facilitating real-time communication. With over 10,000 sites already leveraging this solution, its reliability is evident. The live chat widget is customizable, fitting neatly into any website design, thus maintaining brand consistency. This tool not only boosts customer satisfaction but also aids in reducing response times, leading to improved client retention and loyalty.

Use Cases

Customers recommend Helpdesk Management, Contact List Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Provide Support Live Chat.

Other use cases:

  • Customer Feedback Management
  • Lifetime Value Management
  • Engagement Management
  • Rating And Review Management
  • Customer Case Management
  • Training & Onboarding
  • Competitive Intelligence
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Provide Support Live Chat.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Grow Market Share
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Provide Support Live Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Provide Support Live Chat works with different mediums / channels such as Chat. Website. User Generated Content etc.

Provide Support Live Chat's features include Personalization, Widgets, Micro Customer Segmenting, etc. and Provide Support Live Chat support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Provide Support Live Chat analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Provide Support's Live Chat has significantly increased the number and quality of customer applications, and greatly improved customer satisfaction...." Peer review by David Goodale, Chief Executive Officer, Merchant-Accounts.ca

Provide Support Live Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Provide-support-live-chat offers live messaging, visitor details, file transfer, canned messages, and transferable calls. Features include location, browser, and IP tracking.

Popular Business Setting

for Provide Support Live Chat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Provide Support Live Chat is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Provide Support Live Chat Use Cases

What Are the key features of Provide Support Live Chat for Helpdesk Management?

How does Provide Support Live Chat address your Contact List Management Challenges?

What solutions does Provide Support Live Chat provide for Sending & Publishing Communications?

Why is Provide Support Live Chat the best choice for Customer Feedback Management?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Provide Support Live Chat solved their Live Chat needs. Cuspera uses 922 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Education

CASE STUDY Trainer1

Provide Support Live Chat helped Trainer1 improve customer service and lower costs. Trainer1 switched from a competitor because of better pricing and an easier interface. The live chat lets a small t...eam serve hundreds of clients and gives real-time website visitor data. Trainer1 uses this data to improve marketing and website design. The tool helps close sales and generate leads. Trainer1 also offers after-hours support using the chat system.

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Financial Services

CASE STUDY Merchant-Accounts.ca

Provide Support's Live Chat helped Merchant-Accounts.ca improve sales and customer satisfaction. The company needed a secure, easy-to-use chat system to replace an outdated solution. Provide Support'...s hosted live chat was easy to set up and required no technical maintenance. The new system reduced phone support calls and let customers get answers in real time. Merchant-Accounts.ca matched inquiries to the right support staff and used marketing tools like geo-location and joint-chat support.

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Real Estate

CASE STUDY Massachusetts 4 Sale By Owner

Provide Support Live Chat helped Massachusetts 4 Sale By Owner improve customer service and stand out from national competitors. The company switched to an online focus and needed fast, easy communic...ation for buyers and sellers. Live chat made it simple for users to get help posting ads or asking about listings. The founder uses features like canned responses and chat transcripts to save time. Real-time visitor monitoring helps show advertisers the site’s wide reach. The system keeps the business running even during snowstorms.

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Computer Software

CASE STUDY Articulate

Provide Support's Live Chat helped Articulate improve customer support for its e-learning software. Articulate added live chat as a benefit to its Premium Membership Plan. This made the premium plan ...more attractive and helped with upselling. The company reduced its live chat case load to less than 20 inquiries a day. Articulate was named one of the 10 Best Web Support Sites of 2007.

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Consumer Goods

CASE STUDY Quality Logo Products

Provide Support Live Chat helped Quality Logo Products improve their online customer service. The company needed a reliable chat tool to meet customer expectations and support their online sales. The...y chose Provide Support for its ease of use and reliability. Live chat became their second-best converting channel after phone calls. The tool allowed them to offer instant help, increase sales, and boost customer satisfaction.

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Provide Support Live Chat for website overview

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Frequently Asked Questions(FAQ)

for Provide Support Live Chat

What is Provide Support Live Chat used for?

Provide Support Live Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Helpdesk Management, Contact List Management and Sending & Publishing Communications .

What are the top features of Provide Support Live Chat?

Personalization, Widgets and Micro customer segmenting are some of the top features of Provide Support Live Chat.

Who uses Provide Support Live Chat?

Provide Support Live Chat is used by Information Technology And Services, Computer Software and Marketing And Advertising among other industries.

What are Provide Support Live Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Provide Support Live Chat.

Where is Provide Support Live Chat located?

Provide Support Live Chat is headquartered at 65 Broadway, 3rd Floor, New York, New York 10006, US.
lightning

Peers used Provide Support Live Chat for helpdesk management and contact list management

Provide Support Live Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.24/5 ★

Read Reviews (58)
Analytics

2.73/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.24/5 ★

Read Reviews (58)
Analytics

2.73/5 ★

Read Reviews (7)

Software Failure Risk Guidance

?

for Provide Support Live Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Provide Support Live Chat

Provide Support, LLC Profile

Company Name

Provide Support, LLC

Company Website

https://www.providesupport.com/

HQ Location

65 Broadway, 3rd Floor, New York, New York 10006, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE