Home Customer Feedback Management QuestionPro Survey

QuestionPro Survey: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: QuestionPro Survey
Brand: QuestionPro Survey
Rating: 4.34 (4229 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4229)

Free Online Community Software Platform | QuestionPro

AI Powered

App Partner

QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

Collect Reviews & Rating
Gather Business Intelligence
Customer Success Management
Social Media Analytics
Communication Management
Collaboration
Contact List Management

See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

Measure Employee Experience
Assess Risk Exposure

See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"Atlas has used QuestionPro extensively in 2006 within the Atlas Learning group which provides training services to clients and within the Marketing department for client surveys. The use of the service allowed Atlas Learning to monitor client satisf...action immediately after training sessions in our computer labs and again within 60 days to compare progress clients made utilizing our applications. By obtaining immediate feedback and then merging this data with the building database of client responses to training, the staff has been able to respond to suggestions and requests quickly throughout the year, while building a picture of client satisfaction over time. The system scaled very well for a 5,000 sample client survey in Fall of 2006 which was distributed in 6 versions to clients. This major survey also utilized advanced features of the QuestionPro product to incorporate branching on several questions. The ability to merge these surveys for aggregate results was particularly helpful as was the ability to see real-time reports daily as surveys were received. There were no reports of problems with the survey from any clients - a testimony to the system's reliability. The survey system is utilized by several Atlas staff and required a minimum of time to learn to be able to design and format complex surveys for internal and external use. The statistical analysis is more than sufficient for business use and provides an array of options with rapid reporting capability and a minimum of advanced statistical background by the staff." - Cliff Butler, Ph.D

QuestionPro Survey, Alchemer Enterprise Feedback Management Platform, Zoho Survey, SmartSurvey, Sogolytics, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

Research
Education
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on QuestionPro Survey Use Cases

How can QuestionPro Survey enhance your Feedback Survey process?

QuestionPro allows users to create surveys with various question types, including drop-down menus, Net Promoter Score (NPS), and multiple choice questions. The platform also offers comprehensive reporting capabilities to track customer satisfaction and provides a simple interface to manage survey creation and distribution. Limitations include recruiting and the inability to create a pool of potential recipients.

"...Their simple interface and extensive reporting capabilities have enabled us to track customer satisfaction with little effort and at an affordable price...." Peer review by Vince Rocca, CTO, Digital Hands, Digital Hands

Read Reviews

Why is QuestionPro Survey the best choice for Market Research?

The platform provides comprehensive tools to conduct various market research projects. Basic features essential for market research are readily available. The platform's effectiveness relies on the validity of the survey data.

"...Questionpro has made market research more easy for example we started out doing surveys with paper and now we use tablets with questionpro...." Peer review by Nikita D.

Read Reviews

How efficiently Does QuestionPro Survey manage your Customer Engagement Management?

How efficiently Does QuestionPro Survey manage your Collect Reviews & Rating?

What benefits does QuestionPro Survey offer for Gather Business Intelligence?

22+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Cliff Butler, Ph.D Senior Training Manager Atlas DMT	Atlas has used QuestionPro extensively in 2006 within the Atlas Learning group which provides training services to clients and within the Marketing department for client surveys. The use of the service allowed Atlas Learning to monitor client satisfaction immediately after training sessions in our ...computer labs and again within 60 days to compare progress clients made utilizing our applications. By obtaining immediate feedback and then merging this data with the building database of client responses to training, the staff has been able to respond to suggestions and requests quickly throughout the year, while building a picture of client satisfaction over time. The system scaled very well for a 5,000 sample client survey in Fall of 2006 which was distributed in 6 versions to clients. This major survey also utilized advanced features of the QuestionPro product to incorporate branching on several questions. The ability to merge these surveys for aggregate results was particularly helpful as was the ability to see real-time reports daily as surveys were received. There were no reports of problems with the survey from any clients - a testimony to the system's reliability. The survey system is utilized by several Atlas staff and required a minimum of time to learn to be able to design and format complex surveys for internal and external use. The statistical analysis is more than sufficient for business use and provides an array of options with rapid reporting capability and a minimum of advanced statistical background by the staff. Testimonial By Cliff Butler, Ph.D
Donald G. Hackmann Associate Professor and Interim Head (Department of Educational Organization and Leadership) University of Illinois	QuestionPro has been an invaluable research tool. Tracking respondents and following up with nonrespondents is an easy process, and reports can be readily and conveniently generated in multiple formats. This product is definitely a time saver! The QuestionPro staff worked closely with me to develop... a package that was aligned not only with my needs as a researcher but also within my budget. Testimonial By Donald G. Hackmann
Preeti Nathan Customer Insight Manager Safeway.com	Our earlier process was extremely time-intensive, and as a result, we were not able to address customers' concerns at the critical point, -- It was more rear view mirror analysis. With QuestionPro's service, I am able to see at any point of the day or month where we stand, and make adjustments imme...diately to resolve problems or make our site better. Testimonial By Preeti Nathan

CUSTOMERS	TESTIMONIALS
Cliff Butler, Ph.D Senior Training Manager Atlas DMT	Atlas has used QuestionPro extensively in 2006 within the Atlas Learning group which provides training services to clients and within the Marketing department for client surveys. The use of the service allowed Atlas Learning to monitor client satisfaction immediately after training sessions in our ...computer labs and again within 60 days to compare progress clients made utilizing our applications. By obtaining immediate feedback and then merging this data with the building database of client responses to training, the staff has been able to respond to suggestions and requests quickly throughout the year, while building a picture of client satisfaction over time. The system scaled very well for a 5,000 sample client survey in Fall of 2006 which was distributed in 6 versions to clients. This major survey also utilized advanced features of the QuestionPro product to incorporate branching on several questions. The ability to merge these surveys for aggregate results was particularly helpful as was the ability to see real-time reports daily as surveys were received. There were no reports of problems with the survey from any clients - a testimony to the system's reliability. The survey system is utilized by several Atlas staff and required a minimum of time to learn to be able to design and format complex surveys for internal and external use. The statistical analysis is more than sufficient for business use and provides an array of options with rapid reporting capability and a minimum of advanced statistical background by the staff. Testimonial By Cliff Butler, Ph.D
Donald G. Hackmann Associate Professor and Interim Head (Department of Educational Organization and Leadership) University of Illinois	QuestionPro has been an invaluable research tool. Tracking respondents and following up with nonrespondents is an easy process, and reports can be readily and conveniently generated in multiple formats. This product is definitely a time saver! The QuestionPro staff worked closely with me to develop... a package that was aligned not only with my needs as a researcher but also within my budget. Testimonial By Donald G. Hackmann
Preeti Nathan Customer Insight Manager Safeway.com	Our earlier process was extremely time-intensive, and as a result, we were not able to address customers' concerns at the critical point, -- It was more rear view mirror analysis. With QuestionPro's service, I am able to see at any point of the day or month where we stand, and make adjustments imme...diately to resolve problems or make our site better. Testimonial By Preeti Nathan

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Safeway.com	NA	Case Study Safeway.com Customer Satisfaction Survey Solutions at Safeway Online Grocery Read More
National Health Insurance Bahamas	NA	Case Study National Health Insurance Bahamas A leading insurance provider conducts online surveys to collect data and improve healthcare facilities. Read More
University of Tennessee, Knoxville	NA	Case Study University of Tennessee, Knoxville The Univesity of Tennessee needed a reliable and cost effective replacement to their existing Research and Survey software Read More

Video

The online survey software for efficient research

Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

Alchemer Enterprise Feedback Management Platform, Zoho Survey, SmartSurvey and Sogolytics are popular alternatives for QuestionPro Survey.