SmartBots Overview

SmartBots is a Conversational AI Platform that enables enterprises to build chatbots and virtual assistants for improved user engagement. It offers integration with various channels and systems, advanced analytics, and pre-built templates.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Onboarding, as the business use cases that they have been most satisfied with while using SmartBots.

Other use cases:

  • Helpdesk Management
  • Measuring Customer Satisfaction
  • Business Development
  • Competitive Intelligence
  • Rating And Review Management
  • Lifetime Value Management
  • Customer Case Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SmartBots.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Consistency
  • Improve Internal Communications
See all business priorities See less business priorities

SmartBots Use-Cases and Business Priorities: Customer Satisfaction Data

SmartBots works with different mediums / channels such as Phone Calls.

SmartBots's features include Bot, Intelligent Assistant, and Personalization. and SmartBots support capabilities include 24/7 Support, AI Powered, Email Support, etc. also SmartBots analytics capabilities include Analytics, and Custom Reports.

SmartBots, Wordsmith, Mindsay, Comm100, livepro, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on SmartBots Use Cases

How does SmartBots address your Engagement Management Challenges?

Why is SmartBots the best choice for Knowledge Management?

How can SmartBots enhance your Onboarding process?

How efficiently Does SmartBots manage your Helpdesk Management?

Why is SmartBots the best choice for Measuring Customer Satisfaction?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SmartBots solved their Conversational Intelligence needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Video

SmartBots Studio: Redefining CX Excellence

Video Thumbnail

Frequently Asked Questions(FAQ)

for SmartBots

What is SmartBots?

SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.

It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.

It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.

What is SmartBots used for?

SmartBots is a Conversational Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Onboarding .

What are the top features of SmartBots?

bot, Intelligent assistant and Personalization are some of the top features of SmartBots.

What are SmartBots alternatives?

Wordsmith, Mindsay, Comm100 and Livepro are popular alternatives for SmartBots.

Where is SmartBots located?

SmartBots is headquartered at 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA.
lightning

Peers used SmartBots for engagement management and knowledge management

SmartBots Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (97)
Analytics

4.14/5 ★

Read Reviews (39)
Custom Reports

4.05/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (97)
Analytics

4.14/5 ★

Read Reviews (39)
Custom Reports

4.05/5 ★

Read Reviews (44)

Software Failure Risk Guidance

?

for SmartBots

Overall Risk Meter

Low Medium High

Top Failure Risks for SmartBots

SmartBots Feeds

Maya – A virtual assistant to support and engage sales force

The post Maya – A virtual assistant to support and engage sales force appeared first on SmartBots.

02/08/2023 - source

Prompt Engineering: Unleashing the Power of LLMs in Conversational AI Solutions

The post Prompt Engineering: Unleashing the Power of LLMs in Conversational AI Solutions appeared first on SmartBots.

04/07/2023 - source

SmartBots Profile

Company Name

SmartBots

Company Website

https://www.smartbots.ai/

HQ Location

8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE