uContact Overview
ucontact offers an omnichannel contact center solution to monitor and manage operations in one place. The entire operation is streamlined for efficiency and ease.
Use Cases
Customers recommend Communication Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using uContact.
Business Priorities
Improve Efficiency and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using uContact.
uContact Use-Cases and Business Priorities: Customer Satisfaction Data
uContact works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.
uContact's features include Live Monitoring, Gamification, Recording, etc. and uContact support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also uContact analytics capabilities include Analytics, and Custom Reports.
Reviews
"...They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance...." Peer review by Administrator
uContact, XCALLY, PlayVox, Call Logic, VICIdial, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for uContact
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Entertainment
Popular in
- Mid Market
- Small Business
- Enterprise
uContact is popular in Information Technology And Services, Hospital & Health Care, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on uContact Use Cases
How does uContact address your Communication Management Challenges?
How can uContact enhance your Helpdesk Management process?
How does uContact address your Engagement Management Challenges?
How can uContact enhance your Coaching process?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well uContact solved their Contact Center Software needs. Cuspera uses 699 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for uContact
What is uContact used for?
What are the top features of uContact?
Who uses uContact?
What are uContact alternatives?
Where is uContact located?
Peers used uContact for communication management and social media management
uContact Competitors
uContact Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (53) |
| Custom Reports | Read Reviews (108) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (53) |
| Custom Reports | Read Reviews (108) |
Software Failure Risk Guidance
?for uContact
Overall Risk Meter
Top Failure Risks for uContact
Integra CCS Profile
Company Name
Integra CCS
Company Website
https://integraccs.com/HQ Location
Juan Pablo Laguna 3493 , Montevideo, Montevideo 11300, UY
Employees
101-250
Social
Financials
PRIVATE
Get a personalised risk report for uContact
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
uContact may get in touch with you regarding your request.
Request Custom Quote
Integra CCS will get in touch with you regarding your request.