Unblu Overview
Unblu transforms digital interactions within the financial sector through its comprehensive conversational engagement suite. Tailored for financial services, Unblu's platform facilitates secure and efficient communication between clients and advisors. It enables real-time collaboration, leveraging tools like co-browsing and video chat to enhance customer experience. The platform is particularly effective in addressing the complex needs of financial consultations, ensuring privacy and compliance while fostering trust and clarity. Unblu's focus on the financial industry ensures that every feature aligns with sector-specific requirements, making it an essential tool for institutions aiming to deepen client relationships.
Use Cases
Customers recommend Engagement Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using Unblu.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Unblu.
Unblu Use-Cases and Business Priorities: Customer Satisfaction Data
Unblu works with different mediums / channels such as Phone Calls.
Unblu's features include Personalization, Recording, and Bot. and Unblu support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Unblu analytics capabilities include Custom Reports, and Analytics.
Reviews
"...unblu forms an integral part of our broader offering for corporate banks and wealth managers, enabling them to achieve the kind of high-touch customer interaction that is essential for retention and growing market share and which was historically only available in branch...." Peer review by Temenos Group, Temenos Group
Unblu, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Unblu offers a comprehensive suite of conversational engagement products for the financial industry. Relationships are reinvented through their innovative solutions.
Comprehensive Insights on Unblu Use Cases
What Are the key features of Unblu for Engagement Management?
How efficiently Does Unblu manage your Collaboration?
How does Unblu address your Sales Document Management Challenges?
How can Unblu enhance your Customer Feedback Management process?
What benefits does Unblu offer for Content Sharing?
18+ more Business Use Cases
35 buyers and buying teams have used Cuspera to assess how well Unblu solved their Live Chat needs. Cuspera uses 1004 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
CASE STUDY Valiant Bank
CASE STUDY PostFinance
CASE STUDY Crédit Agricole next bank
CASE STUDY Raiffeisenbank
CASE STUDY Schweizerische Post
CASE STUDY Raiffeisenbank
Frequently Asked Questions(FAQ)
for Unblu
What is Unblu used for?
What are the top features of Unblu?
What are Unblu alternatives?
Where is Unblu located?
Peers used Unblu for engagement management and collaboration
Unblu Competitors
Unblu Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (57) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (57) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Unblu
Overall Risk Meter
Top Failure Risks for Unblu
Unblu Inc. News
Deflect yet still serve: The value of Conversational AI in customer service
Call deflection is a standard part of a customer service strategy for banking services and financial services organizations. Traditional channels, particularly phone calls, are resource-heavy, requiring the dedicated attention of customer service agents on a one-on-one basis. Increasing service efficiency (whether in a call center environment or otherwise) means that teams need to reduce the
The post Deflect yet still serve: The value of Conversational AI in customer service appeared first on Unblu.
Consistency is key: Ways to improve customer service in banks
There is no one way to improve customer service in banks. Customers have diverse needs and can contact banks across many different touch points, making it challenging to offer a consistent service at all times. When this fails, it leads to a fractured journey and irritating pain points for customers. The problem of uneven experiences
The post Consistency is key: Ways to improve customer service in banks appeared first on Unblu.
PostFinance: The road to conversational maturity with a long-term Unblu customer
PostFinance, which is owned by the Swiss government, is among the largest retail financial institutions in Switzerland and a leader in payment transactions. With an employee base of around 3,655 people, they serve a total of over 2.5 million customers. At Unblu, our collaboration with PostFinance began in 2016, kicking off with the introduction of
The post PostFinance: The road to conversational maturity with a long-term Unblu customer appeared first on Unblu.
Unblu Spark: The art of authentic client relationships
In an advisory context, the quality of client relationships has a lasting impact on almost all performance metrics. Market knowledge and strategic insights are of course essential, but true value comes from the actual relationships. But what makes a strong client relationship? McKinsey talks about “four axes of convergence,� highlighting the strength and breadth of
The post Unblu Spark: The art of authentic client relationships appeared first on Unblu.
Unblu Inc. Profile
Company Name
Unblu Inc.
Company Website
//unblu.comHQ Location
18 King William Street, London, United Kingdom EC4N 7BP, GB
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