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UsefulFeedback: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: UsefulFeedback
Brand: UsefulFeedback
Rating: 4.0 (1248 reviews)

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(1248)

Complaint Management Software and Systems - UsefulFeedback

UsefulFeedback Overview

Usefulfeedback, Civica Complaints Management, powered by iCasework, integrates seamlessly into existing systems. It enhances team efficiency and streamlines complaint handling.

Use Cases

Customers recommend Customer Experience Management, Automated Workflows, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using UsefulFeedback.

Other use cases:

Collaboration
Content Management
Groups Management
Collecting Feedback
Competitive Intelligence
Call Management
Digital Signature

See all use cases See less use cases

Business Priorities

Establish Thought Leadership and Scale Best Practices are the most popular business priorities that customers and associates have achieved using UsefulFeedback.

Other priorities:

Improve Customer Satisfaction
Manage Risk
Acquire Customers
Improve Brand Engagement
Improve Employee Experience

See all business priorities See less business priorities

UsefulFeedback Use-Cases and Business Priorities: Customer Satisfaction Data

UsefulFeedback works with different mediums / channels such as Chat.

UsefulFeedback's features include Survey Themes Library, Recording, Alerts: Popups & Notifications, etc. and UsefulFeedback support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also UsefulFeedback analytics capabilities include Analytics, and Custom Reports.

UsefulFeedback, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on UsefulFeedback Use Cases

How does UsefulFeedback facilitate Customer Experience Management?

How does UsefulFeedback address your Automated Workflows Challenges?

How can UsefulFeedback optimize your Engaging Conversational Surveys Workflow?

How efficiently Does UsefulFeedback manage your Collaboration?

What makes UsefulFeedback ideal for Content Management?

17+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UsefulFeedback solved their Customer Feedback Management needs. Cuspera uses 1248 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Royal United Hospitals Bath NHS Foundation Trust	NA	Case Study Royal United Hospitals Bath NHS Foundation Trust Achieved A 25% Reduction In Agency Spend And Improved The Recruitment Process Efficiency. Read More
Singapore Sports Hub Sports	Sports	CASE STUDY Singapore Sports Hub Achieved Increased Efficiency With 100% Uptime And Enhanced User Experience For Library Patrons. Read More
Madison Suburban Utility District	NA	Case Study Madison Suburban Utility District Significant Improvement In The Billing Process, Reducing Billing Errors By 50% And Decreasing The Time Spent On Billing By 40%. Read More

Frequently Asked Questions(FAQ)

for UsefulFeedback

What is UsefulFeedback used for?

UsefulFeedback is a Customer Feedback Management Software mainly used by its customers to Establish Thought Leadership and Scale Best Practices by Customer Experience Management, Automated Workflows and Engaging Conversational Surveys .

What are the top features of UsefulFeedback?

Survey themes library, Recording and Alerts: popups & Notifications are some of the top features of UsefulFeedback.

Where is UsefulFeedback located?

UsefulFeedback is headquartered at 8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB.

Peers used UsefulFeedback for customer experience management and Automated workflows

UsefulFeedback Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.27/5 ★ Read Reviews (30)
Custom Reports	4.06/5 ★ Read Reviews (157)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.27/5 ★ Read Reviews (30)
Custom Reports	4.06/5 ★ Read Reviews (157)

Software Failure Risk Guidance

for UsefulFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for UsefulFeedback

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Civica Profile

Company Name

Civica

Company Website

https://www.civica.com/en-gb/

HQ Location

8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB

Employees

1001-5000

Social

Financials

M&A