UsefulFeedback Overview

Civica's software solutions are tailored for the public sector, focusing on enhancing service delivery and citizen engagement. With over three decades of experience, Civica supports public services globally by leveraging customer feedback management to refine and improve service outcomes. Their software is instrumental in gathering and analyzing citizen feedback, enabling public sector entities to make informed decisions that drive better community results. Civica's expertise ensures that critical services are aligned with citizen needs, optimizing resource allocation and improving public satisfaction. This strategic approach not only enhances operational efficiency but also strengthens public trust and accountability in service delivery.

Use Cases

Customers recommend Customer Experience Management, Automated Workflows, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using UsefulFeedback.

Other use cases:

  • Collaboration
  • Content Management
  • Groups Management
  • Collecting Feedback
  • Competitive Intelligence
  • Call Management
  • Digital Signature
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Business Priorities

Establish Thought Leadership and Scale Best Practices are the most popular business priorities that customers and associates have achieved using UsefulFeedback.

Other priorities:

  • Improve Customer Satisfaction
  • Manage Risk
  • Acquire Customers
  • Improve Brand Engagement
  • Improve Employee Experience
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UsefulFeedback Use-Cases and Business Priorities: Customer Satisfaction Data

UsefulFeedback works with different mediums / channels such as Chat.

UsefulFeedback's features include Survey Themes Library, Recording, Alerts: Popups & Notifications, etc. and UsefulFeedback support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also UsefulFeedback analytics capabilities include Analytics, and Custom Reports.

UsefulFeedback, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Usefulfeedback, Civica Complaints Management, powered by iCasework, integrates seamlessly into existing systems. It enhances team efficiency and streamlines complaint handling.

Comprehensive Insights on UsefulFeedback Use Cases

What benefits does UsefulFeedback offer for Customer Experience Management?

How efficiently Does UsefulFeedback manage your Automated Workflows?

What makes UsefulFeedback ideal for Engaging Conversational Surveys?

How can UsefulFeedback enhance your Collaboration process?

What benefits does UsefulFeedback offer for Content Management?

17+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UsefulFeedback solved their Customer Feedback Management needs. Cuspera uses 1248 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Education

CASE STUDY Co-op Academies Trust

Centralisation has helped save three hours per site per school across the Trust - from central office staff to site teams at academy-level

Education

CASE STUDY The Japanese Association

JAS Adopts digital capabilities to facilitate hybrid library offering with Civica Spydus

Government Administration

CASE STUDY Moira Shire Council

Moira Shire Council streamlined operations, improved communication, and increased efficiency using Civica's Business Process Alignment Service. The council enhanced agility and collaboration, optimiz...ing workflows significantly.

Government Administration

CASE STUDY Moira Shire Council

Moira Shire Council streamlined operations, improved communication, and increased efficiency using Civica's Business Process Alignment Service. The council enhanced agility and collaboration, optimiz...ing workflows significantly.

Education

CASE STUDY Co-op Academies Trust

Centralisation has helped save three hours per site per school across the Trust - from central office staff to site teams at academy-level

Education

CASE STUDY The Japanese Association

JAS Adopts digital capabilities to facilitate hybrid library offering with Civica Spydus

Frequently Asked Questions(FAQ)

for UsefulFeedback

What is UsefulFeedback used for?

UsefulFeedback is a Customer Feedback Management Software mainly used by its customers to Establish Thought Leadership and Scale Best Practices by Customer Experience Management, Automated Workflows and Engaging Conversational Surveys .

What are the top features of UsefulFeedback?

Survey themes library, Recording and Alerts: popups & Notifications are some of the top features of UsefulFeedback.

What are UsefulFeedback alternatives?

SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for UsefulFeedback.

Where is UsefulFeedback located?

UsefulFeedback is headquartered at 8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB.
lightning

Peers used UsefulFeedback for customer experience management and Automated workflows

UsefulFeedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.27/5

Read Reviews (30)
Custom Reports

4.06/5

Read Reviews (157)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.27/5

Read Reviews (30)
Custom Reports

4.06/5

Read Reviews (157)

Software Failure Risk Guidance

?

for UsefulFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for UsefulFeedback

Civica News

Product

CivicaScript Launches Treatment for Symptomatic Neurogenic Orthostatic Hypotension to Drive Savings for Patients , Healthcare System

CivicaScript has launched a new treatment for symptomatic neurogenic orthostatic hypotension, aiming to reduce costs for patients and the healthcare system.

Partnership

Biocon Biologics And Civica Partner To Expand Access To Insulin Aspart In The US

Biocon Biologics and Civica partner to improve access to Insulin Aspart in the U.S.

Army HQ signs Civica for enterprise architecture support

Army HQ signs Civica for enterprise architecture support to enhance digital capabilities with a £5 million contract.

U . K .- Based Gov Tech Firm Civica Acquired by Blackstone

Civica, a U.K.-based Gov Tech firm, was acquired by Blackstone and is planning further growth, possibly expanding in the U.S.

Civica Profile

Company Name

Civica

HQ Location

8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB

Employees

1001-5000

Social

Financials

M&A