UsefulFeedback Overview

Civica's software solutions are tailored for the public sector, focusing on enhancing service delivery and citizen engagement. With over three decades of experience, Civica supports public services globally by leveraging customer feedback management to refine and improve service outcomes. Their software is instrumental in gathering and analyzing citizen feedback, enabling public sector entities to make informed decisions that drive better community results. Civica's expertise ensures that critical services are aligned with citizen needs, optimizing resource allocation and improving public satisfaction. This strategic approach not only enhances operational efficiency but also strengthens public trust and accountability in service delivery.

Use Cases

Customers recommend Customer Experience Management, Automated Workflows, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using UsefulFeedback.

Other use cases:

  • Collaboration
  • Content Management
  • Groups Management
  • Collecting Feedback
  • Competitive Intelligence
  • Call Management
  • Digital Signature
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Business Priorities

Establish Thought Leadership and Scale Best Practices are the most popular business priorities that customers and associates have achieved using UsefulFeedback.

Other priorities:

  • Improve Customer Satisfaction
  • Manage Risk
  • Acquire Customers
  • Improve Brand Engagement
  • Improve Employee Experience
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UsefulFeedback Use-Cases and Business Priorities: Customer Satisfaction Data

UsefulFeedback works with different mediums / channels such as Chat.

UsefulFeedback's features include Survey Themes Library, Recording, Alerts: Popups & Notifications, etc. and UsefulFeedback support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also UsefulFeedback analytics capabilities include Analytics, and Custom Reports.

UsefulFeedback, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Usefulfeedback, Civica Complaints Management, powered by iCasework, integrates seamlessly into existing systems. It enhances team efficiency and streamlines complaint handling.

UsefulFeedback Customer wins, Customer success stories, Case studies

How does UsefulFeedback facilitate Customer Experience Management?

How efficiently Does UsefulFeedback manage your Automated Workflows?

How does UsefulFeedback address your Engaging Conversational Surveys Challenges?

What solutions does UsefulFeedback provide for Collaboration?

Why is UsefulFeedback the best choice for Content Management?

11 buyers and buying teams have used Cuspera to assess how well UsefulFeedback solved their Customer Feedback Management needs. Cuspera uses 1248 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Cheltenham Borough Council - Government Administration

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Isle of Wight NHS Trust - Hospital & Health Care

Civica Occupational Health helped Isle of Wight NHS Trust move to a fully digital way of working. The solution improved occupational health service delivery for employees and customers. Managers, HR,... and OH teams can now self-serve, saving time and reducing paperwork. The trust achieved paperless processes and close to zero DNAs. Over 20 core users benefit from the new system.

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Kent Catholic Schools Partnership - Education

Civica Education Operations helped Kent Catholic Schools Partnership fix their asset management problems. The schools had no strong asset registers and struggled with compliance. Civica gave them a s...ecure system to track assets across 20 schools. Staff found the software easy to use and gave 100% positive feedback. The system was ready in a week, and staff could quickly access data and manage assets without using blank excel sheets.

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Lancashire County Council - Government Administration

Civica Catering Management software helps Lancashire County Council deliver 66,000 meals daily to schools and care centers. The council uses the software to support local food purchasing, promote hea...lthy eating, and manage menus. Civica's technology gives full oversight and control, making it easier to meet compliance and trace food products. The council has improved operational efficiency, streamlined menu management, and reduced food waste with Civica's solution.

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Melton City Council - Government Administration

Civica's Authority Community Portal helped Melton City Council handle a fast-growing population. The council needed to manage 270,000 enquiries and 92,000 rates notices each year. They used Civica to... improve business workflows and boost customer experience. The new system made customer request times faster and reduced council costs. The council's business transformation team led the project to meet rising demand.

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Moira Shire Council - Government Administration

Civica Business Process Alignment Service helped Moira Shire Council improve business operations. The council struggled to understand internal processes and unknown staff tasks. Civica's solution str...eamlined workflows and boosted efficiency. Staff communication and collaboration improved. The council gained a clear view of end-to-end processes. Operations became more consistent and profitable.

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Frequently Asked Questions(FAQ)

for UsefulFeedback

What is UsefulFeedback used for?

UsefulFeedback is a Customer Feedback Management Software mainly used by its customers to Establish Thought Leadership and Scale Best Practices by Customer Experience Management, Automated Workflows and Engaging Conversational Surveys .

What are the top features of UsefulFeedback?

Survey themes library, Recording and Alerts: popups & Notifications are some of the top features of UsefulFeedback.

What are UsefulFeedback alternatives?

SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for UsefulFeedback.

Where is UsefulFeedback located?

UsefulFeedback is headquartered at 8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB.
lightning

Peers used UsefulFeedback for customer experience management and Automated workflows

UsefulFeedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (30)
Custom Reports

4.06/5 ★

Read Reviews (157)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (30)
Custom Reports

4.06/5 ★

Read Reviews (157)

Software Failure Risk Guidance

?

for UsefulFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for UsefulFeedback

Civica News

Product

Civica to launch affordable long-acting insulin in pre-filled pens in 2026

Civica plans to launch insulin glargine-yfgn in pre-filled pens at a low price in January 2026, partnering with Biocon Biologics for manufacturing. The insulin will be available in the U.S. at $45 per box, aiming to offer a transparent price without hidden costs. This initiative aligns with Civica's mission to provide affordable healthcare solutions.

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Partnership

Virginia : Partnership for Petersburg marks successes

Civica has partnered with the state of Virginia in a public-private initiative to produce affordable insulin, with a $3 million grant supporting this effort. The partnership aims to offer insulin at a maximum of $30 per vial or $55 for a box of five pens, significantly reducing costs for patients.

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Executive

Civica Appoints Dave Sehgal as Chief Manufacturing Officer and Supply Chain Officer

Civica has appointed Dave Sehgal as Chief Manufacturing Officer and Supply Chain Officer, effective July 21. Sehgal will lead Civicas manufacturing strategy and operations, focusing on expanding access to essential medicines. With nearly 30 years of pharmaceutical industry experience, Sehgal will oversee the Petersburg facility, which is set to produce generic sterile injectable medicines by 2026.

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Product

CivicaScript Launches Treatment for Symptomatic Neurogenic Orthostatic Hypotension to Drive Savings for Patients , Healthcare System

CivicaScript has launched a new treatment for symptomatic neurogenic orthostatic hypotension, aiming to reduce costs for patients and the healthcare system.

Read more →

Civica Profile

Company Name

Civica

Company Website

https://www.civica.com/en-gb/

HQ Location

8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

M&A