Vonage Contact Center Overview

Vonage-contact-center, NewVoiceMedia integrates seamlessly with Salesforce for enhanced contact center and inside sales operations. It provides a cloud-based solution tailored to Salesforce users.

Use Cases

Customers recommend Call Recording, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Vonage Contact Center.

Other use cases:

  • Social Media Management
  • Helpdesk Management
  • Customer Feedback Management
  • Call Transcription
  • Contract Management
  • Coaching
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Vonage Contact Center.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Enhance Customer Relationships
  • Improve Consistency
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Vonage Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Vonage Contact Center works with different mediums / channels such as Phone Calls. E-Mail. and Social Media.

Vonage Contact Center's features include Personalization, Recording, Dashboard, etc. and Vonage Contact Center support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Vonage Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Phone calls as well as emails, and social media posts can be prioritized and routed to the most qualified agent along with the caller information and case history...." Peer review

Vonage Contact Center, CloudTalk, Callminer Eureka, Toky, Smiddle, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vonage Contact Center

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospitality

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Vonage Contact Center is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on Vonage Contact Center Use Cases

What solutions does Vonage Contact Center provide for Call Recording?

How does Vonage Contact Center facilitate Communication Management?

How does Vonage Contact Center address your Engagement Management Challenges?

What benefits does Vonage Contact Center offer for Social Media Management?

What makes Vonage Contact Center ideal for Helpdesk Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Vonage Contact Center solved their Contact Center Software needs. Cuspera uses 711 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Video

Vonage Contact Center overview

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Frequently Asked Questions(FAQ)

for Vonage Contact Center

What is Vonage Contact Center used for?

Vonage Contact Center is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Communication Management and Engagement Management .

What are the top features of Vonage Contact Center?

Personalization, Recording and Dashboard are some of the top features of Vonage Contact Center.

Who uses Vonage Contact Center?

Vonage Contact Center is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are Vonage Contact Center alternatives?

CloudTalk, Callminer Eureka, Toky and Smiddle are popular alternatives for Vonage Contact Center.

Where is Vonage Contact Center located?

Vonage Contact Center is headquartered at Holmdel, NJ.
lightning

Peers used Vonage Contact Center for call recording and communication management

Vonage Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (5)
Analytics

4.90/5 ★

Read Reviews (25)
Custom Reports

4.54/5 ★

Read Reviews (67)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (5)
Analytics

4.90/5 ★

Read Reviews (25)
Custom Reports

4.54/5 ★

Read Reviews (67)

Vonage Contact Center Integrations

Vonage Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.85/5 ★

Read Reviews (58)
Data Import

4.82/5 ★

Read Reviews (89)

Auth0

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OutSystems

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneLogin

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Vonage Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Vonage Contact Center

Vonage America, LLC News

Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Centre Experience - Yahoo Finance

Vonage introduces a new Intelligent Workspace to enhance the contact center experience, offering advanced features for improved communication and efficiency.

16/10/2024 - source

Airtel Business and Vonage partner to launch cutting-edge business communications application - PR Newswire

Airtel Business and Vonage are working together to launch a new business communications app.

15/10/2024 - source

Vonage Launches Rich Communications Services to Transform Business Messaging Globally

Vonage launches Rich Communications Services to improve business messaging globally.

15/09/2024 - source

Vonage America, LLC Profile

Company Name

Vonage America, LLC

Company Website

https://www.vonage.com/

HQ Location

Holmdel, NJ

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

IPO