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workbooks.com: Use-Cases, Insights and Reviews | 2025 Cuspera

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(4450)

Workbooks | A platform to manage your business, designed and priced for the mid-market

workbooks.com Overview

Workbooks offers a free interactive CRM demo with no login required. It is an affordable, feature-rich CRM tailored to boost business efficiency.

Use Cases

Customers recommend Engagement Management, Proposal & Quote Management, Contact List Management, as the business use cases that they have been most satisfied with while using workbooks.com.

Other use cases:

Lead Tracking
Campaign Management
Workflow Management
Helpdesk Management
Lead Management
Contract Management
Forecasting

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using workbooks.com.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Internal Communications
Grow Market Share
Improve Efficiency
Scale Best Practices
Build Brand Awareness
Improve Stakeholder Relations
Improve Consistency
Improve Visibility
Improve Brand Engagement
Enter New Markets Internationally Or Locally
Launch New Products
Improve Digital And Social Presence

See all business priorities See less business priorities

workbooks.com Use-Cases and Business Priorities: Customer Satisfaction Data

workbooks.com's features include Recording, Dashboard, Personalization, etc. and workbooks.com support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also workbooks.com analytics capabilities include Analytics, and Custom Reports.

Reviews

"Although Spreadsheets Seemed Adequate at First, as Our Business Grew, It Became Apparent That We Needed a More Centralised System to Streamline Our Processes." - John Gillespie

workbooks.com, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for workbooks.com

Top Industries

Financial Services
Computer Software
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Enterprise

workbooks.com is popular in Financial Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on workbooks.com Use Cases

What solutions does workbooks.com provide for Engagement Management?

The platform helps businesses track customer interactions, manage sales leads, and automate follow-up activities. The platform also provides in-depth reporting and dashboards to monitor business progress. Although the platform provides valuable features for engagement management, it lacks full mobile functionality.

"...We've been able to significantly reduce our administration overheads and improve the way that we interact with customers...." Peer review by Michael S., Marketing and Advertising

How can workbooks.com enhance your Proposal & Quote Management process?

Workbookscom offers a comprehensive proposal and quote management solution, enabling users to create, track, and manage quotes, orders, and invoices seamlessly. The system integrates with customer relationship management (CRM) functionalities, streamlining workflows and providing improved visibility into sales pipelines. A limitation of Workbookscom is that its quotation module may not be suitable for all businesses, especially those with complex requirements.

"...Real time reporting on quotes, orders and invoicing...." Peer review by Teresa, SDS Matting Ltd

How can workbooks.com optimize your Contact List Management Workflow?

Workbooks provides a comprehensive system for managing contacts, including storing contact details, tracking communication history, and organizing contacts within companies. Workbooks is a cloud-based platform, granting users access to contact information from any location at any time. Although Workbooks does not currently integrate with Outlook for contact history recording, this feature is under development.

"...com was fine for managing our customer contacts and tracking deals, however it didn t extend to include sales order processing. ..." Case Study Northdoor

What makes workbooks.com ideal for Lead Tracking?

Workbookscom can track leads and opportunities throughout the sales process. This system helps businesses understand how prospects become customers. Workbookscom also provides tools to track and manage financial areas like sales orders, invoicing, and purchasing.

"...We use it for sales, lead tracking and management of our customer database...." Peer review by David C

How does workbooks.com facilitate Campaign Management?

Workbooks enables businesses to manage their marketing campaigns effectively. The software streamlines business processes, improving visibility over marketing and sales activities. Workbooks helps businesses track campaign success, measure return on investment, and manage data.

"...My advice is to call support when you have a question or concern, because the software is difficult to use sometimes, it is good that you have customer support at your disposal to clarify any doubts and help you better manage the program...." Peer review by Elizabeth L, Sales And Marketing Specialist, Marketing and Advertising

56+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well workbooks.com solved their CRM needs. Cuspera uses 4450 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
John Gillespie Financial Controller Capital Access Group	Although Spreadsheets Seemed Adequate at First, as Our Business Grew, It Became Apparent That We Needed a More Centralised System to Streamline Our Processes. Testimonial By John Gillespie
Brett Kolinek Director of Corporate Operations Helen Brett	The Sales Staff Dragged Their Feet Initially but After 2-3 Weeks We Started Getting a Lot of Praise From the Team and Have Had Really Good Feedback. The Workbooks Team Have Been Very Efficient and Responsive. Workbooks Has Gone Above and Beyond and It’s Been a Great Relationship for Us. Testimonial By Brett Kolinek
Kevin Jones Sales Manager CSols Ltd	A Lot of Data Was Being Kept in People Head’s or in Personal Files. This Made Us Feel Vulnerable as a Business and It Became Clear That Act! Wasn’t Adequate as a Long Term Solution and It Wasn’t Scalable. Testimonial By Kevin Jones

CUSTOMERS	TESTIMONIALS
John Gillespie Financial Controller Capital Access Group	Although Spreadsheets Seemed Adequate at First, as Our Business Grew, It Became Apparent That We Needed a More Centralised System to Streamline Our Processes. Testimonial By John Gillespie
Brett Kolinek Director of Corporate Operations Helen Brett	The Sales Staff Dragged Their Feet Initially but After 2-3 Weeks We Started Getting a Lot of Praise From the Team and Have Had Really Good Feedback. The Workbooks Team Have Been Very Efficient and Responsive. Workbooks Has Gone Above and Beyond and It’s Been a Great Relationship for Us. Testimonial By Brett Kolinek
Kevin Jones Sales Manager CSols Ltd	A Lot of Data Was Being Kept in People Head’s or in Personal Files. This Made Us Feel Vulnerable as a Business and It Became Clear That Act! Wasn’t Adequate as a Long Term Solution and It Wasn’t Scalable. Testimonial By Kevin Jones

Case Studies

Financial Services

CASE STUDY XPS Pensions Group

XPS Pensions Group needed better support for their CRM system. They chose Workbooks to help improve their processes. Workbooks provided a solution that made their CRM easier to use. The team at XPS P...ensions Group saw better support and smoother operations after using Workbooks.

Read more →

Education

CASE STUDY Not Going To Uni

Not Going To Uni wanted to lower their software costs. They switched from Salesforce to Workbooks. This change helped them cut their license costs in half. The company found Workbooks easier to use. ...They also got better support from Workbooks. The switch made their work simpler and saved them money.

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Manufacturing

CASE STUDY Russell Finex

Russell Finex needed a better way to manage customer relationships. They moved from Salesforce to Workbooks CRM. The new system helped them improve their processes. They found it easier to use and mo...re flexible. The change made their work more efficient. Russell Finex is happy with the results.

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Non-Profit Organization Management

CASE STUDY Coeliac UK

Coeliac UK needed a CRM system that fit their unique needs. They chose Workbooks to help them manage their data and relationships. Workbooks provided a fully customized CRM solution. This helped Coel...iac UK improve how they work and support their members. The new system made their processes easier and more efficient.

Read more →

Manufacturing

CASE STUDY Rotary Corporation

Rotary Corporation had high costs with their old system. They needed a CRM that fit their needs. They chose Workbooks for a custom solution. The new CRM helped them save money. It also matched their ...business better. Rotary Corporation is now happier with their CRM.

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Information Technology and Services

CASE STUDY Kahootz

Kahootz wanted to make its sales process easier. They used Workbooks to help with this. Workbooks helped Kahootz automate many sales tasks. This made their work simpler. Kahootz could focus more on t...heir customers. The sales process became less complex.

Read more →

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Frequently Asked Questions(FAQ)

for workbooks.com

What is workbooks.com?

Workbooks.com is a cloud-based Customer Relationship Management (CRM) solution that enables mid-market organisations to efficiently acquire, convert and retain customers. It helps small and midsize businesses to improve their business strategies and customer services.

Workbooks.com provides order management and fulfillment, invoicing and supplier management through data processing, enabling organizations to differentiate against the competition and run their business smoothly. Workbooks joins up the entire organisation around data and processes - promoting teamwork and collaboration, provides a single 360° view of customers, and the information is accessible anytime, anywhere.

Workbooks features include Marketing, Sales, Order processing, and Customer Service. It helps marketing departments run campaigns and generate more quality leads; it enables sales team to work more effectively, better identify opportunities, close more deals and grow revenue; it empowers customer support teams to deliver exceptional service and drive customer satisfaction; and it extends beyond sales, marketing and customer support to include order management, fulfilment, invoicing and supplier management. Customers see their productivity increased, their operations streamlined, insightful decisions are made and the business is better equipped to differentiate against the competition.

What is workbooks.com used for?

workbooks.com is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Proposal & Quote Management and Contact List Management .

What are the top features of workbooks.com?

Recording, Dashboard and Personalization are some of the top features of workbooks.com.

Who uses workbooks.com?

workbooks.com is used by Financial Services, Computer Software and Non-Profit Organization Management among other industries.

What are workbooks.com alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for workbooks.com.

Where is workbooks.com located?

workbooks.com is headquartered at 330 Roberts Street, Suite 402, East Hartford, CT 06108, United States.

lightning

Peers used workbooks.com for engagement management and proposal & quote management

workbooks.com Competitors

More workbooks.com Alternatives...

workbooks.com Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.28/5 ★ Read Reviews (6)
Analytics	4.77/5 ★ Read Reviews (86)
Custom Reports	3.88/5 ★ Read Reviews (649)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.28/5 ★ Read Reviews (6)
Analytics	4.77/5 ★ Read Reviews (86)
Custom Reports	3.88/5 ★ Read Reviews (649)

Software Failure Risk Guidance

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for workbooks.com

Overall Risk Meter

Low Medium High

Top Failure Risks for workbooks.com

Workbooks Online Limited Profile

Company Name

Workbooks Online Limited

Company Website

https://www.workbooks.com/

HQ Location

330 Roberts Street, Suite 402, East Hartford, CT 06108, United States

Employees

11-50

Social

Financials

SEED