Genesys Cloud Overview

Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Genesys Cloud.

Other use cases:

  • Call Recording
  • Collaboration
  • Helpdesk Management
  • Communication Management
  • Call Transcription
  • Loyalty Management
  • Product Marketing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Genesys Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve ROI
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Internal Communications
  • Build Brand Awareness
  • Manage Risk
  • Launch New Products
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Genesys Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Genesys Cloud works with different mediums / channels such as Promotions, Text SMS, Coupons, etc.

Genesys Cloud's features include Feedback Surveys, Personalization, Alerts: Popups & Notifications, etc.

Reviews

"...Genesys is a leading provider of customer service and contact center solutions...." Peer review from Featured Customers

Genesys Cloud, Tenfold, Oracle Advertising and Customer Experience (CX), Twilio, Relay Network, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Genesys Cloud

Top Industries

  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Genesys Cloud is popular in Information Technology And Services, and Computer Software, and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Genesys Cloud Use Cases

How does Genesys Cloud address your Engagement Management Challenges?

How can Genesys Cloud optimize your Customer Feedback Management Workflow?

How can Genesys Cloud enhance your Contact List Management process?

How can Genesys Cloud enhance your Collaboration process?

38+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Genesys Cloud solved their Customer Experience Management needs. Cuspera uses 998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Genesys Cloud case study

ICICI Bank
Banking
Banking
CASE STUDY ICICI Bank

ICICI Bank improved customer experience by using Genesys AI solutions, optimizing engagement and efficiency across channels, and enhancing their omnichannel contact center.

Read More
Genesys Cloud case study

L’olivier
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY L’olivier

Maintains 90% customer satisfaction rates. 15% reduction in abandonment rates, from 18% to 3%

Read More
Genesys Cloud case study

Saga
Health, Wellness and Fitness
Health, Wellness and Fitness
CASE STUDY Saga

Unlocks business insights to improve sales performance and customer satisfaction

Read More

Video

Genesys Cloud Contact Center Overview

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Frequently Asked Questions(FAQ)

for Genesys Cloud

What is Genesys Cloud used for?

Genesys Cloud is a Customer Experience Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Genesys Cloud?

Feedback surveys, Personalization and Alerts: popups & Notifications are some of the top features of Genesys Cloud.

Who uses Genesys Cloud?

Genesys Cloud is used by Information Technology And Services, Computer Software among other industries.

What are Genesys Cloud alternatives?

Tenfold, Oracle Advertising And Customer Experience (CX), Twilio and Relay Network are popular alternatives for Genesys Cloud.

Where is Genesys Cloud located?

Genesys Cloud is headquartered at 2001 Junipero Serra BlvdDaly City, CA 94014, USA.
lightning

Peers used Genesys Cloud for engagement management and customer feedback management

Genesys Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (85)
Analytics

4.86/5 ★

Read Reviews (63)
Custom Reports

4.62/5 ★

Read Reviews (67)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (85)
Analytics

4.86/5 ★

Read Reviews (63)
Custom Reports

4.62/5 ★

Read Reviews (67)

Software Failure Risk Guidance

?

for Genesys Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Genesys Cloud

Genesys News

Genesys Earns 2024 Great Place to Work Certification | Business Wire

Genesys earns 2024 Great Place to Work certification, recognized for inclusion and work-life balance, with high employee satisfaction across 14 countries.

09/10/2024 - source

Introducing AC programmable power with the launch of the new GENESYS AC and GENESYS AC PRO

Genesys launches new programmable power products: GENESYS AC and GENESYS AC PRO, expanding their power solutions offerings.

09/10/2024 - source

Genesys International Awarded Rs 35 Crore Projects by NEOM and Saudi Geological Survey

Genesys International secures Rs 35 crore projects from NEOM and Saudi Geological Survey for mapping technology initiatives.

27/09/2024 - source

Genesys Profile

Company Name

Genesys

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE