Sendbird Overview
Sendbird's AI customer service solution delivers reliable omnichannel support, empowering businesses to enhance customer interactions through scalable AI agents. These agents maintain consistent performance across various communication channels, ensuring timely resolutions and reduced response times. By integrating seamlessly with existing support software, teams can leverage AI to handle increased demand without compromising service quality. This enterprise-grade solution is designed to operate tirelessly, continually learning and improving to meet evolving customer needs. With Sendbird, organizations can elevate their customer service strategy, offering dependable support that adapts to any scale or complexity.
Use Cases
Customers recommend Engagement Management, Communication Management, Advertisement, as the business use cases that they have been most satisfied with while using Sendbird.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sendbird.
Sendbird Use-Cases and Business Priorities: Customer Satisfaction Data
Sendbird works with different mediums / channels such as Chat. Games. Video etc.
Sendbird's features include Alerts: Popups & Notifications, Live Streaming, Personalization, etc. and Sendbird support capabilities include Email Support, Chat Support, Phone Support, etc. also Sendbird analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Our chat solution serves a diverse number of industries and use-cases from eCommerce, on-demand, banking, OTA, and enterprise messaging to online communities, live video streaming, gaming, and dating...." Peer review
Sendbird, Chatbot, Zoom Virtual Agent, GroundTruth, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Sendbird offers a comprehensive in-app chat API and SDK platform. App engagement is boosted with modern chat, voice, and video features.
Popular Business Setting
for Sendbird
Top Industries
- Financial Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
Sendbird is popular in Financial Services, Computer Software, and Internet and is widely used by Small Business, and Mid Market,
Comprehensive Insights on Sendbird Use Cases
How can Sendbird enhance your Engagement Management process?
What Are the key features of Sendbird for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Sendbird solved their Chatbot needs. Cuspera uses 761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Case Studies
CASE STUDY Anonymous healthcare company (major European city)
Video
Maximize Your Use of AI Chatbot : A Sendbird Webinar Guide
Frequently Asked Questions(FAQ)
for Sendbird
What is Sendbird?
Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions.
The API-based chat service lets to build in-app chat with all the features of a modern messenger without sacrificing control over the data or user experience. Boosts social and customer engagement with voice and video interactions that create deeper and more personal connections, also embed live chat support at the point of need so customers can get answers without leaving the app.
Its features are In-app chat support, Multi-channel support, Agent interface, Admin dashboard, Advanced analytics, Desk platform APIs and more.
What is Sendbird used for?
What are the top features of Sendbird?
Who uses Sendbird?
What are Sendbird alternatives?
Where is Sendbird located?
Peers used Sendbird for engagement management and communication management
Sendbird Competitors
Sendbird Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
Sendbird Integrations
Sendbird integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Sendbird
Software Failure Risk Guidance
?for Sendbird
Overall Risk Meter
Top Failure Risks for Sendbird
Sendbird, Inc News
Sendbird launches real-time Voice AI Agent for instant customer support - (Pulse)
Sendbird has launched its Voice AI Agent, a real-time customer service solution that supports 29 languages and offers human-like conversations. The AI provides instant responses, real-time analytics, and multilingual voice recognition. It adapts to unpredictable conversations, identifies VIP clients, and can reschedule appointments during calls. This innovation aims to enhance customer experience with speed and accuracy.
Sendbird launches advanced AI chatbot for Shopify merchants
Sendbird has launched an advanced AI chatbot for Shopify merchants, powered by OpenAI's GPT-4o, to enhance customer interactions and sales conversions. This no-code solution, available in the Shopify App Store, integrates seamlessly with store data, enabling personalized customer service and product recommendations. The chatbot can escalate queries to human agents if needed, democratizing AI technology for merchants of all sizes.
Sendbird launches in-app business messaging, dashboard | TechTarget
Sendbird has launched a new in-app business messaging platform and dashboard, enhancing customer communication capabilities for businesses. The platform includes features like omnichannel campaign templates and push notification management. It integrates with customer data platforms and supports AI-powered chatbots. This launch aims to streamline customer interactions and improve compliance with privacy regulations.
Early leaders in the agentic AI race show agents are here to stay - SiliconANGLE
Sendbird provides an agentic AI platform for customer support, enabling autonomous interactions across channels like Instagram and Facebook Messenger. It offers proactive re-engagement and a unit testing framework, ensuring security and compliance. The platform allows for automated 'personal concierge' services, enhancing customer interactions.
Sendbird, Inc Profile
HQ Location
400 1st Ave, San Mateo, California 94401, US
Employees
101-250
Social
Financials
SERIES C
