Sendbird Overview

Sendbird offers a comprehensive in-app chat API and SDK platform. App engagement is boosted with modern chat, voice, and video features.

Use Cases

Customers recommend Engagement Management, Communication Management, Advertisement, as the business use cases that they have been most satisfied with while using Sendbird.

Other use cases:

  • Channel Marketing
  • Call Recording
  • Collaboration
  • Measuring Customer Satisfaction
  • Engaging On Social Media
  • Account Management
  • Products & Pricelist Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sendbird.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Digital And Social Presence
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Sendbird Use-Cases and Business Priorities: Customer Satisfaction Data

Sendbird works with different mediums / channels such as Chat, Games, Video, etc.

Sendbird's features include Alerts: Popups & Notifications, Live Streaming, Personalization, etc.

Reviews

"...Easy to implement and super easy to monitor the messaging -- we're very happy!. ...." Peer review by Verified Reviewer, Financial Services

Sendbird, Liveperson AI Chatbot, Chatbot, SmartAction, U-Analyze, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sendbird

Top Industries

  • Financial Services
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Mid Market

Sendbird is popular in Financial Services, Computer Software, and Internet and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Sendbird Use Cases

What benefits does Sendbird offer for Engagement Management?

How efficiently Does Sendbird manage your Communication Management?

25+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sendbird solved their Chatbot needs. Cuspera uses 761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

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Maximize Your Use of AI Chatbot : A Sendbird Webinar Guide

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Frequently Asked Questions(FAQ)

for Sendbird

What is Sendbird?

Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions.

The API-based chat service lets to build in-app chat with all the features of a modern messenger without sacrificing control over the data or user experience. Boosts social and customer engagement with voice and video interactions that create deeper and more personal connections, also embed live chat support at the point of need so customers can get answers without leaving the app.

Its features are In-app chat support, Multi-channel support, Agent interface, Admin dashboard, Advanced analytics, Desk platform APIs and more.

What is Sendbird used for?

Sendbird is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Communication Management and Advertisement .

What are the top features of Sendbird?

Alerts: popups & Notifications, Live streaming and Personalization are some of the top features of Sendbird.

Who uses Sendbird?

Sendbird is used by Financial Services, Computer Software and Internet among other industries.

What are Sendbird alternatives?

Liveperson AI Chatbot, Chatbot, SmartAction and U-Analyze are popular alternatives for Sendbird.

Where is Sendbird located?

Sendbird is headquartered at 400 1st Ave, San Mateo, California 94401, US.
lightning

Peers used Sendbird for engagement management and communication management

Sendbird Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.53/5 ★

Read Reviews (35)
Analytics

4.40/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.53/5 ★

Read Reviews (35)
Analytics

4.40/5 ★

Read Reviews (17)

Software Failure Risk Guidance

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for Sendbird

Overall Risk Meter

Low Medium High

Top Failure Risks for Sendbird

Sendbird Profile

Company Name

Sendbird

Company Website

https://sendbird.com/

Year Founded

2013

HQ Location

400 1st Ave, San Mateo, California 94401, US

Employees

101-250

Social

Financials

SERIES C